Nationwide Outage Map
The map below depicts the most recent cities in the United Kingdom where Nationwide users have reported problems and outages. If you are experiencing problems with Nationwide, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Nationwide users affected:
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Transactions
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Corrina Allcock
(@catchacowboy) reported
@AskNationwide Hi, is the mobile app experiencing issues because it won’t let me transfer money between my Nationwide accounts.
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Nat Glaze
(@nattglaze) reported
@AskNationwide hello, app won't open, stuck on "talking to nationwide" I've reinstalled and still same issue. *Android app* Any ideas?
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Hmmmph
(@scepticalists) reported
@Daveyboylyon @AskNationwide Log a new call - the customer team were told the problem was fixed but have now been told to log these as IT faults
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Julie Lunk
(@JulieLunk2) reported
@AskNationwide The Direct Debit Guarantee protects customers from payments taken in error. In the case of any incorrect or fraudulent payments, the payer is entitled to a full and immediate refund from their bank. 4/
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Graham McLeish
(@g_mc2012) reported
How difficult do you want to make it for existing customers to call you @AskNationwide ? Tried 5 times now ! Looks like you’re trying to turn customers away not help them.
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Julie Lunk
(@JulieLunk2) reported
@AskNationwide It was then I was told it wouldn’t be credited to my account until the next working day by 6pm (so Monday 10th Jan). It’s not really on to be told conflicting information. 3 days is quite a difference. As per the Direct Debit Guarantee it states; 3/
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Richard Atkinson
(@RichardAtkins15) reported
@AskNationwide @nattglaze Hi, I just had the same issue on my Galaxy S8. I found doing a Force Stop in App settings and restarting the phone fixed the issue.
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Natalie Saunders
(@Natalie36977687) reported
@AskNationwide please tell me why my DD payment to my mortgage provider was bounced back to me on 4th Jan? I know you had issue with incoming payments but were outgoings from Nationwide accounts delayed too? Sorry for Q but your help lines are useless.
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Carol Black
(@Muffie62) reported
@AskNationwide how do I get a new card reader? Mine has stopped working.
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Louise Catton
(@louisecatton87) reported
@Daveyboylyon @AskNationwide Same date as ours from HSBC. Ridiculous the responsibility is being placed on customers and other banks to fix this. We could be out of pocket for a month and unable to pay any bills.
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J
(@jimmyb03) reported
@sofee_ Same mate - I managed to get the branch to speak to head office who admitted there is an ongoing problem - with NatWest in particular - the bank gave me the money from there error funds until it arrived today. @AskNationwide have been shown to have not been upfront about it 🤥
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Ethereally Touched Nails
(@lisaolu123) reported
@AskNationwide But this wasn’t any fault of mine. Nationwide sent out comms saying they had issues with direct debits around the 4th of Jan so wouldn’t it be for them to resolve ?
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maia
(@maia08131286) reported
@AskNationwide Hi i’m trying to contact someone through the online chat service, but no one is getting put through to me to help ??
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Jay Dickens
(@JayD7861) reported
@AskNationwide Went to pay for Fuel to find i cant use my card as a transaction for flights i have bought is still showing pending, despite having cone out my account. Can someone help, not very happy!
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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