Nationwide status: access issues and outage reports

Problems in the last 24 hours in Oxford, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Oxford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Oxford, England

Latest outage, problems and issue reports in Oxford and nearby locations:

• 
  Ash ⚒ (@ashgould62) reported 3 minutes ago from Didcot, England

  @AskNationwide Can't log in to my app this morning. Are there any problems?

• 
  Luke Terzino 🪐 (@UELukeT) reported 17 minutes ago from Witney, England

  Anyone else having issues with @AskNationwide incoming payments this morning? Salary not yet come through and a mortgage set to go out tomorrow 😬 #Nationwide

• 
  Tony Brett (he/him) (@tonybrett) reported 26 minutes ago from Oxfordshire, England

  @AskNationwide Ok. My bad. Full marks to the very patient person on the phone however we didn't fix it. After the call I remembered I'd frozen that card a few weeks back. Unfreezing it fixed the problem. If it's possible to break things I will. Sorry!

• 
  Tony Brett (he/him) (@tonybrett) reported 45 minutes ago from Oxfordshire, England

  @william98024502 @AskNationwide No they don't have a problem. My error was entirely my fault for forgetting I'd frozen the card.

• 
  Ash ⚒ (@ashgould62) reported 48 minutes ago from Didcot, England

  @AskNationwide Using touch ID and it says there is an issue when I try and login

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andrea ☘️ (@11glittergal) reported 3 minutes ago

  @AskNationwide customer service is shocking. My elderly, disabled widowed mum has been scammed and you’ve refused to do anything. Your advisor was very patronising and his attitude stank. This is why I moved to another bank myself and have advised mum to do the same!

• 
  Paul (@pau1ie_tom) reported 7 minutes ago

  @AskNationwide Absolute disgusting how ive been treated, a scammer tried take money from my account my account got blocked, i reposted it several days later still nothing then they sent me email saying don’t bother contacting us again about this scam your account will stay blocked, i rang several times fraud squad said wait another 4 days even though i sent evidence then got email saying ive been unblocked & its been sorted & what’s more of an insult they said on this occasion we will let you keep your account . How dare they, I was one who got scammed & they tell me I'm allowed to keep my account open, No apology no nothing just Insults & nasty emails, Last straw I'm Gone, I'm closing my account & moving my service, @nationwide is we protect scammers & insult & screw loyal customers, Pathetic :(

• 
  Julie Carr (@mrscarrj) reported 8 minutes ago

  @ChelleChipato @AskNationwide Son had a similar experience with @AskNationwide Had been a customer since age 11, had correspondence from them asking for ID when he was 19. All he had was driving licence so they said he would lose access to his money. Had major panic attack in branch. Formal complaint made.

• 
  Mr Joshua (@MrMrJoshua) reported 9 minutes ago

  @AskNationwide Failure to Address My Needs as a Vulnerable Customer – 5 Months of Inadequate Service and Generic Responses.

• 
  glosuk68 (@glosuk68) reported 11 minutes ago

  @santanderuk Not only have you not opened your Leighton Buzzard branch today (and next weekend), your one outside cash machine is down. Thankfully the @AskNationwide is open and their machines are working.

• 
  pawsbaws (@pawsbaws) reported 12 minutes ago

  @AskNationwide your current account application form is completely broken. When filling in the first page of details, I’m then told I “You need to update your mobile number” and start again. The form doesn’t even ask for my mobile number.

• 
  RoslynByfield (@RoslynByfield) reported 14 minutes ago

  The Bottom Line talking about changes to business over 20 years and now focusing on boards: now more women but some way to go. @AskNationwide has just prevented a customer from getting onto their board. #wato #bbcpm

• 
  Thom (@ThomasAllison5) reported 14 minutes ago

  @AskNationwide my banking app is down, is this a wider uk issue?

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 14 minutes ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

• 
  Heather Finlay 🕊️KPSS💚🤍💜 (@LuxuryMoon) reported 16 minutes ago

  @AskNationwide Your new style layout for online banking is very poor and much worse than the current one. I sent a message a couple of days ago saying that I don’t want to switch but received no reply. The old style holds the information on one page . With a grid format that makes it easier to see and find a transaction . The new one is all over the place , disorganised and forces me to scroll up and down constantly . It seems that you have gone for a system that suits your tech staff but not your actual customers How do I retain the old style? I feel so strongly about this that I will move to another bank if forced to use the new style