Nationwide status: access issues and outage reports

Problems in the last 24 hours in Plymouth, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Plymouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amy Marie 🤍🖤 (@Missamypacey_93) reported 2 minutes ago

  @AskNationwide is they a problem with transfers. Sent money to somebody and they not recieved it

• 
  PLOD WHITFIELD (@NEILNeilwhits) reported 4 minutes ago

  @AskNationwide my current debit card expires on 31st, New card in my possession, some of my site updates have accepted the changes, others will NOT - until expiry has passed- is this normal?

• 
  B (@scriptwren) reported 5 minutes ago

  @yawizzy @ChelleChipato @AskNationwide Sometimes these days it’s the best way to get proper customer service, that’s why. Why are you trying to police social media like this? Clearly they have exhausted face to face possibilities. What happened to decent customer service and a bit of empathy?

• 
  Will.I.Amッ (@Talk_To_Will) reported 6 minutes ago

  @ChelleChipato @AskNationwide Instore banks are next to useless these days. Go in to open a joint account with all the documents and get pushed into a room to do on a tablet because it’s all online. Lloyds aren’t much better as have to do online too (only popped into Lloyds because there was an issue online!)

• 
  Shaz (@shezRommy) reported 7 minutes ago

  Hi is there a know issue with pending transactions not showing on the banking app beem 24hrs and i cannot see it on my app @AskNationwide

• 
  Septic Skeptic Fella Русский мир иди на хуй! (@dunfishin4) reported 8 minutes ago

  @AskNationwide I tried to speak to someone at Nationwide on the phone but was greeted with an automated service and referred to the banking app, where a dumb chatbot told me it would take up to 120 days to investigate a “dispute” and gave me a phone number to speak to an agent.

• 
  Fiona Cameron 🇪🇺💚🤍💜🐇🐈‍⬛🖋 (@fionacamwriter) reported 15 minutes ago

  @AskNationwide Despite all your TV advertising re customer service, it appears to be non-existent. Impossible to get past the AI bot to reach your ‘dedicated teams’. They are dedicated to being uncontactable, it seems. I’ll be looking for recommendations about banks which do actually care…

• 
  2SpikyHairedWweFans (@2spikywwefans) reported 16 minutes ago

  @santanderuk you ******* **** bastards! Been waiting over an hour on chat to be connected! What is it with this **** substandard service! I really am thinking of moving to @AskNationwide

• 
  Yaw Asante (@yawizzy) reported 19 minutes ago

  @ChelleChipato @AskNationwide Go talk to the manager at the bank not here. Not everything is for social media and public consumption. The bank will probably DM you and ask to do same. What happened to offline problem solving?

• 
  Septic Skeptic Fella Русский мир иди на хуй! (@dunfishin4) reported 19 minutes ago

  @AskNationwide Infuriatingly, this was the same automated service that I had called previously and told me to use the app to dispute the payment. Talk about going round in circles 🤬. Meanwhile an insurance company has taken £100s from my account