Nationwide

Is Nationwide down in Stoke-on-Trent, England?

Some problems detected

Users are reporting problems related to: mobile app, website and login.

The latest reports from users having issues in Stoke-on-Trent come from postal codes ST4.

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Stoke-on-Trent, England 11/20/2025 18:15

November 20: Problems at Nationwide

Nationwide is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (57%)

    Mobile App (57%)

  2. Website (21%)

    Website (21%)

  3. Login (11%)

    Login (11%)

  4. Transactions (7%)

    Transactions (7%)

  5. Transfer (4%)

    Transfer (4%)

Live Outage Map Near Stoke-on-Trent, England

The most recent Nationwide outage reports came from the following cities: Stoke-on-Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent Mobile App
United KingdomStoke-on-Trent Mobile App
United KingdomStoke-on-Trent Login
United KingdomCongleton Website
United KingdomCongleton Transfer
United KingdomCongleton Transactions

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • OliverPBrown Olly Brown (@OliverPBrown) reported from Stoke-on-Trent, England

    @AskNationwide My card was charged by a carpark machine that didn’t give me a ticket. @ContactOneVale have promised a refund aren’t doing anything to sort it. Can you help?

  • jeremyindie Jeremy Patrick (@jeremyindie) reported from Betley, England

    @AskNationwide could I please ask if you are going to cover overdraft fees caused by my salary failing to reach my current account with the current outage please?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • MissJha0 Miss Jha (@MissJha0) reported

    @AskNationwide PAYMENT PROBLEMS AGAIN?????? ... AGAIN?

  • yeoldemother Michael Hubbard (@yeoldemother) reported

    @AskNationwide It’d be great if a message to that effect could be pushed out to the app and website, rather than no communication letting customers think there’s been fraud!

  • kaz26bye Karen Bye (@kaz26bye) reported

    @AskNationwide is there a payment problem again my wages r late

  • alhay52 alhay52 (@alhay52) reported

    Would you believe it , @AskNationwide have emailed me to tell me that savings rates are increasing BUT NOT YOUR SAVINGS ….Brilliant. It seems only limited access accounts are. It’s like a smack in the face. 😡 😡

  • JSomersetActor James Somerset (@JSomersetActor) reported

    @AskNationwide @Huntpl @AskNationwide I am having a similar problem. Currently cannot see my help to buy ISA or my FlexDirect account on the website. I was able to see both on the mobile app but they’ve disappeared as well now.

  • eliappleisahoe ky ⚜ (@eliappleisahoe) reported

    @MissJha0 @AskNationwide I'm having issues with that too, a direct debit didn't go out and something I just tried to order wouldn't go out either

  • mcgills2511 Steve McGill (@mcgills2511) reported

    @AskNationwide Without doubt the worst online customer service ever. After 40 mins in an online chat the resolution is for me to phone the UK from SA. #arseholes #wasteofspace

  • JSomersetActor James Somerset (@JSomersetActor) reported

    @Huntpl @AskNationwide It’s started working again now for me so hopefully they’ve fixed it and it was only a short outage

  • JSomersetActor James Somerset (@JSomersetActor) reported

    @RichGreenArena @AskNationwide @RichGreenArena I’ve found them generally very good tbf. Been more pleased with them than anyone else I’ve banked with. It’s the first time I’ve encountered an issue like this myself and I’ve been with them since 2019

  • MarkBro22301157 Mark Brown (@MarkBro22301157) reported

    @AskNationwide Email from @Se_Railway “You'll receive a cheque for £15.60 within the next 10 working days. For future reference when applying for Delay Repay you may wish to use a different bank card or payment method as Nationwide are currently declining our payments.”