Nationwide

Is Nationwide down in Kingston upon Thames, Greater London, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Kingston upon Thames, Greater London, England 02/24/2026 09:45

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (35%)

    Mobile App (35%)

  2. Login (28%)

    Login (28%)

  3. Website (26%)

    Website (26%)

  4. Transactions (8%)

    Transactions (8%)

  5. Transfer (2%)

    Transfer (2%)

  6. Withdrawals (1%)

    Withdrawals (1%)

Live Outage Map Near Kingston upon Thames, Greater London, England

The most recent Nationwide outage reports came from the following cities: Worcester Park, London, Waltham Forest, Hounslow, City of London, Islington, City of Westminster, Walton-on-Thames and Fulham.

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City Problem Type Report Time
United KingdomWorcester Park Mobile App
United KingdomLondon Mobile App
United KingdomWaltham Forest Login
United KingdomHounslow Login
United KingdomCity of London Mobile App
United KingdomCity of London Mobile App

Community Discussion

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Nationwide Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

  • KeighleyWest Keighley West (@KeighleyWest) reported from Hackney, England

    @nickholding01 @AskNationwide I’m having the exact same bloody problem!!

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

  • JoTolond Josephine Tolond 💙💛🌻 (@JoTolond) reported from Kensington, England

    @AskNationwide is your banking app down? I couldn’t logon yesterday and have tried to reinstall it, but now can’t login

  • KeighleyWest Keighley West (@KeighleyWest) reported from Hackney, England

    @garethj18602464 @AskNationwide I’m gonna spend next week moving payments to another account and close my nationwide account down. I’ve had enough now

  • BrownGFX Steve Brown (@BrownGFX) reported from Kingston upon Thames, England

    @AskNationwide We have separate login credentials but all accounts are in joint names

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

  • CharlieMcBrayne Charlotte McBrayne (@CharlieMcBrayne) reported from Hillingdon, England

    @AskNationwide Hi, is there an issue with receiving payments again via BACS?

  • RichardPLingard Richard Lingard (@RichardPLingard) reported from City of London, England

    @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

  • connorlol Connor (@connorlol) reported from Paddington, England

    @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide when will the problem with incoming payments be resolved?

  • nigelvivian Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England

    @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

  • IngridMarsh_ Ingrid Marsh (@IngridMarsh_) reported from Lambeth, England

    @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

  • clairelpetzal Claire Petzal 🥨 (@clairelpetzal) reported from Wandsworth, England

    @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

  • VanessaWelham1 Vanessa Welham (@VanessaWelham1) reported from Lambeth, England

    After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • BroadbandBrim79 BroadbandBrimmer (@BroadbandBrim79) reported

    @AskNationwide You clearly can't be relied upon to give the service I need- but add in lack of information on ETA for payments and it becomes negligence/ incompetence. I'll call ahead and then visit- emptying this account today.

  • grumpy_dumpty1 Grumpy Dumpty (@grumpy_dumpty1) reported

    @AskNationwide shambles from your customer service over 100 quids worth of fraud transactions. Then. Another 30 quid today. Via contactless. Apparently nothing to be done

  • david84722000 David Moth (@david84722000) reported

    @Catheri21133125 @AskNationwide You need to tell us how long it'll be to sort and why this has happened. You have customers counting on you to give them access to their money to not only pay bills but to live as well! Is totally unacceptable this is allowed to happen on a regular basis!

  • Vince_uk Lee Devon Vincent (@Vince_uk) reported

    @AskNationwide 3 months of this now. You are really making me want to switch banks. 😡. This is beyond a joke. I know last time you said sorry and gave out funds to cover any interest etc. but how long can you keep this up. Your going to lose all your customers. Please fix.

  • 123jordanwells Jordan Wells (@123jordanwells) reported

    @Syn0nymph @AskNationwide I wondered that, but I didn't come across the issue on an iPhone Still have the issue on Android.

  • rebel11_11 Kes 🇪🇺⭐️🌎🌱🕊🐝 (@rebel11_11) reported

    @AskNationwide Temporary patches clearly aren’t working. Your IT team need to actually fix the problem. This is happening month after month atm. Also - actually tell your customers when you discover the issue NOT repeat the same c&p message to all AFTER they bring it to your attention!

  • OstmenBeards Ostmen Beards (@OstmenBeards) reported

    Been a @AskNationwide customer for over 20 years and the last few months there have been multiple issues with delayed payments. Disappointing service guys! Looks like I’ll be moving to a bank that can offer a better service. #Nationwide

  • niamhCroberts Niamh Roberts (@niamhCroberts) reported

    @AskNationwide Rewriting what has already been said on the app isn’t great customer service is it?

  • Haroon_NA Haroon (@Haroon_NA) reported

    @AskNationwide This is down every payday it seems. I have bills to pay and monthly food shop for the kids and my money is no where to be seen. I am going to complain.

  • shib_san AFOL Jack (@shib_san) reported

    Seeing @AskNationwide having issues again on payday is making me think I might need to switch banks. Any recommendations out there?