Nationwide status: access issues and outage reports

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Croydon, England

The most recent Nationwide outage reports came from the following cities: Croydon, Caterham, and Worcester Park.

City	Problem Type	Report Time
Croydon	Transactions	12 days ago
Caterham	Login	1 month ago
Worcester Park	Mobile App	2 months ago
City of Westminster	Website	2 months ago
Fulham	Login	3 months ago
City of Westminster	Mobile App	4 months ago

Community Discussion

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Nationwide Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Ingrid Marsh (@IngridMarsh_) reported 7 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

• 
  Lisa Joyce (@lisajoyce33) reported 10 minutes ago from Bromley, England

  @AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?

• 
  Hannah Moyne (@hannah_moyne) reported 17 minutes ago from Bromley, England

  @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

• 
  It's me, John (@johnrahers) reported 27 minutes ago from Lambeth, England

  @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

• 
  Vanessa Welham (@VanessaWelham1) reported 37 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  It's me, John (@johnrahers) reported 47 minutes ago from Lambeth, England

  @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

• 
  Mike Fuller (@ninepine) reported 50 minutes ago from Banstead, England

  @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

• 
  angela💙💚🌈💐La! (@andersonsangela) reported 52 minutes ago from Bromley, England

  Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 54 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  john tarrant (@johntarrant16) reported 4 minutes ago

  @AskNationwide Why will no one speak to me. You online banking is not working and no one in Nationwide cares.

• 
  Susan Jarvis (@AttonSusan) reported 7 minutes ago

  @AskNationwide Is this a continuation of the technical issues being experienced all over the long Easter weekend? I have several accounts with Nationwide and have never been cancelled due to "the results of [your] final checks"! (Whatever they are...)

• 
  William Cardale (@WCardale6746) reported 10 minutes ago

  @AskNationwide Hello, I tried to visit your stevenage branch recently in the afternoon and the atms were both switched off and the branch had shut early. Please could you let know if the atms were switched off due to issues as it was an inconvenience to me

• 
  @LW89Pics (@LW89pics) reported 10 minutes ago

  Well done @AskNationwide for having a terrible online banking system that's stopping me from sorting out my finances. Whoever designs these things are sadistic.

• 
  Frop (@Frop655707) reported 11 minutes ago

  @AskNationwide the only delay I get is that Nationwide no longer has any chat available on the website or in the app.

• 
  Beelin (@beelinbaxter) reported 20 minutes ago

  @AskNationwide Hi Emm, the managing cards/contactless feature isn't working on the app. Is there another way to do it?

• 
  Frop (@Frop655707) reported 22 minutes ago

  @AskNationwide Currently there is no way to chat to Nationwide or their Bot Arie throughthe app or on the web app. You can no longer ask a simole question. Where is the support?

• 
  Bruce J Beaton 🇬🇧🇺🇦🇮🇱⚓ (@beaton_bruce) reported 22 minutes ago

  @AskNationwide cannot log in online and app update is not working

• 
  Literate Cynic (@LiterateCynic) reported 23 minutes ago

  @AskNationwide Dreadful new website. Looks like it was designed for people who write with crayons!

• 
  . (@RMcG1991) reported 23 minutes ago

  @AskNationwide New Customer opened account last week, can't set up a Payee because "you can't verify me" despite me having a card reader Now logged in today amd all my pending transactions are showing as pending and completed leaving me with over £300 missing. Whats going on? Terrible start