Nationwide down? Current status and problems in Croydon, Greater London, England

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (30%)
• Mobile App (27%)
• Website (25%)
• Transactions (11%)
• Transfer (6%)
• Withdrawals (2%)

Live Outage Map Near Croydon, England

The most recent Nationwide outage reports came from the following cities: London, City of London, Croydon, Newham, Tower Hamlets, Poplar, Hackney, Dagenham, Hounslow, Caterham, Wembley, Kensington, Swanley, and Worcester Park.

City	Problem Type	Report Time
London	Website	2 days ago
City of London	Website	2 days ago
Croydon	Transactions	3 days ago
Newham	Login	5 days ago
London	Website	6 days ago
Tower Hamlets	Mobile App	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Ingrid Marsh (@IngridMarsh_) reported 2 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

• 
  Richard Lingard (@RichardPLingard) reported 2 minutes ago from City of London, England

  @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

• 
  angela💙💚🌈💐La! (@andersonsangela) reported 5 minutes ago from Bromley, England

  Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed

• 
  Keighley West (@KeighleyWest) reported 10 minutes ago from Hackney, England

  @nickholding01 @AskNationwide I’m having the exact same bloody problem!!

• 
  It's me, John (@johnrahers) reported 10 minutes ago from Lambeth, England

  @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

• 
  Michael (@MichaelLeHarvey) reported 12 minutes ago from Stratford, England

  Genuinely very impressed with @AskNationwide mortgage switching service. Took me 5 mins online to switch to a new deal, better interest rate, was able to change term of loan and didn’t have to pay a fee for switching to a new deal with 3 months left on old one. Bravo!

• 
  Brogan 🐝 (@SandysBitxh_) reported 14 minutes ago from Bexleyheath, England

  Heya! The company I work for tried paying me on the 6th but it’s being bounced back and not going into my bank account? I’ve just got off the phone to them and all my details are correct for them. Any help? @AskNationwide

• 
  Connor (@connorlol) reported 18 minutes ago from Paddington, England

  @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 18 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  Who Cares (@ihatetimBL) reported 24 minutes ago from Hounslow, England

  @AskNationwide when will the problem with incoming payments be resolved?

• 
  Joanna_Laura (@Joanna_Laura88) reported 33 minutes ago from Redhill, England

  @AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?

• 
  Dmitri Old (@DmitriusOld) reported 37 minutes ago from London, England

  @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

• 
  Joanna_Laura (@Joanna_Laura88) reported 45 minutes ago from Redhill, England

  @AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.

• 
  Hannah Moyne (@hannah_moyne) reported 45 minutes ago from Bromley, England

  @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

• 
  Vanessa Welham (@VanessaWelham1) reported 46 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  Dmitri Old (@DmitriusOld) reported 50 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  Joanna_Laura (@Joanna_Laura88) reported 54 minutes ago from Redhill, England

  @AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.

• 
  Richard Lingard (@RichardPLingard) reported 54 minutes ago from Poplar, England

  @AskNationwide If only that were true I wouldn’t of spent from the beginning of March until now trying to sort out my parents with dementia‘s problems in finance all perpetuated by you. it’s like I’m the very first person to ever have parents with dementia

• 
  Who Cares (@ihatetimBL) reported 56 minutes ago from Hounslow, England

  @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

• 
  Julian Budd (@redmanjules) reported 57 minutes ago from Poplar, England

  @AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ryza (@ryzaworthy) reported 4 minutes ago

  @AskNationwide Yea it’s up to date I’ve also tried deleting the app but I still get the error message every time.

• 
  Paul Atterbury (@PaulAtterbury2) reported 6 minutes ago

  @AskNationwide Do not Close down in blaby

• 
  Si Lush (@simonlush) reported 9 minutes ago

  @AskNationwide paying @AmexUK with pay by bank transfer and your process is completely broken. Select PBBT, get authenticated in the app. Takes me to your web page to dig out customer number and log in. Then use card reader to authenticate, which amex then times out. Useless!

• 
  Abdul Hai (@AbdulHai23) reported 12 minutes ago

  Hi @AskNationwide there appears to be a technical issue preventing me from reinvesting my bond.

• 
  Lewis (@LewisJR1810) reported 12 minutes ago

  @AskNationwide I have a savers account that my Nan made for me years ago in her name and my name, I am now over 18 so should I have access to the account too? I have tried going in store and seem to get a different answer every time.

• 
  jbbenjamin.sol #IStandWithRayFisher 🔜 (@jbwb2020) reported 13 minutes ago

  @AskNationwide @kryo2020 Thanks. Working in cybersecurity, if I could not spot those, I should resign. Out of curiosity, how many people actually attempted to make the purchase?

• 
  Devi (@DeviDranity) reported 15 minutes ago

  @AskNationwide Please work on a system that makes resolving these issues less of a hassle, especially when it's through no fault of my own. I had assumed that was the point of having the online banking verification messages. (2/2)

• 
  helen boyd (@helenbeehelen) reported 16 minutes ago

  @madamelebun @AskNationwide Yep, my mobile banking app has been down for over 24 hours now, Downdetector and another site are reporting problems at Nationwide with the app and mobile banking, yet Nationwide's own website is claiming services are working as normal.

• 
  Ian Sands (@IanSands9) reported 17 minutes ago

  Dreadful customer service from @AskNationwide continues today. The #complaint team hasn’t contacted me, which I was told they would & no acknowledgement of complaint to CEO. All this because they refuse to help my mother use her account following my father’s recent death.

• 
  Ian Sands (@IanSands9) reported 18 minutes ago

  @AskNationwide No thank you. I am not going to waste more time on the phone. I’ll wait to hear from your CEO, @Debbiecrosbie1. Once this is resolved, I’ll help my mother to move the account elsewhere, which is, after all, what @AskNationwide want. You don’t want elderly customers with passbooks