Nationwide status: access issues and outage reports

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Croydon, England

The most recent Nationwide outage reports came from the following cities: Croydon, Mitcham, and City of Westminster.

City	Problem Type	Report Time
Croydon	Login	3 days ago
Mitcham	Website	6 days ago
City of Westminster	Website	1 month ago
City of Westminster	Mobile App	2 months ago
City of Westminster	Login	3 months ago
Wandsworth	Login	4 months ago

Nearby cities with recent reports

Community Discussion

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Nationwide Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Mike Fuller (@ninepine) reported 43 seconds ago from Banstead, England

  @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

• 
  It's me, John (@johnrahers) reported 5 minutes ago from Lambeth, England

  @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

• 
  Ingrid Marsh (@IngridMarsh_) reported 12 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

• 
  It's me, John (@johnrahers) reported 19 minutes ago from Lambeth, England

  @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

• 
  Hannah Moyne (@hannah_moyne) reported 20 minutes ago from Bromley, England

  @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 38 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  Lisa Joyce (@lisajoyce33) reported 40 minutes ago from Bromley, England

  @AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?

• 
  Vanessa Welham (@VanessaWelham1) reported 46 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  angela💙💚🌈💐La! (@andersonsangela) reported 51 minutes ago from Bromley, England

  Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Septic Skeptic Fella Русский мир иди на хуй! (@dunfishin4) reported 6 minutes ago

  @AskNationwide I tried to speak to someone at Nationwide on the phone but was greeted with an automated service and referred to the banking app, where a dumb chatbot told me it would take up to 120 days to investigate a “dispute” and gave me a phone number to speak to an agent.

• 
  Christopher Freeman (@cmdfreeman) reported 8 minutes ago

  @AskNationwide Would love to but your app is down. I’m in the midst of a switch and already regretting it. You’re not a serious bank.

• 
  Clare24/7 (@BirdieBums) reported 9 minutes ago

  @ChelleChipato @AskNationwide Very poor. He should have closed down his existing account, withdrawn funds and opened an account with a completely different bank followed by a letter to the complaints department.

• 
  Mary (@maryphillips22) reported 10 minutes ago

  @AskNationwide any updates? Can’t get through to telephone banking as you have a 50 minute wait time!! Your website says internet banking is working so why can’t I log in?

• 
  Carl Lamb 🐑 (@carllamby2010) reported 11 minutes ago

  @AskNationwide Still not working payments not going through

• 
  catherine (@catheri97773061) reported 17 minutes ago

  @AskNationwide So get Fraud alert that's not fraudulent, app closed down on me, 55 mins waiting on phone, drive to branch they can't help, back on phone 35mins 😤😤😤 fuming #complaint

• 
  william (@willyamhobbs) reported 19 minutes ago

  @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

• 
  steve WBA (@WbaSteve) reported 20 minutes ago

  @AskNationwide tried the chat on the app is bloody awful

• 
  Jacko 💙 (@1066jacko) reported 20 minutes ago

  @AskNationwide Hi Nathan, the only issue I have is that we didn’t receive any more texts as it says in the message?

• 
  Diane Lidster (@DianeFirestoker) reported 20 minutes ago

  Agree, car parking is a great example.All car parks should have option of paying with cash & Apps especially when no phone service! Banks closing down in towns & no replacement bank hubs as promised! If you are over 70 no one cares about you. Thank goodness for @AskNationwide