Nationwide status: access issues and outage reports

Problems in the last 24 hours in Croydon, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (29%)
• Website (27%)
• Mobile App (26%)
• Transactions (12%)
• Transfer (5%)
• Withdrawals (1%)

Live Outage Map Near Croydon, England

The most recent Nationwide outage reports came from the following cities: Hackney, London, City of London, Croydon, Newham, Tower Hamlets, Poplar, Dagenham, Hounslow, Caterham, Wembley, Kensington, Swanley, and Worcester Park.

City	Problem Type	Report Time
Hackney	Login	23 hours ago
London	Mobile App	1 day ago
City of London	Website	2 days ago
London	Transactions	4 days ago
London	Website	7 days ago
City of London	Website	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

• 
  Hannah Moyne (@hannah_moyne) reported 5 minutes ago from Bromley, England

  @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

• 
  Dmitri Old (@DmitriusOld) reported 7 minutes ago from London, England

  @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

• 
  Steve Brown (@BrownGFX) reported 8 minutes ago from Kingston upon Thames, England

  @AskNationwide We have separate login credentials but all accounts are in joint names

• 
  Joanna_Laura (@Joanna_Laura88) reported 10 minutes ago from Redhill, England

  @AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?

• 
  angela💙💚🌈💐La! (@andersonsangela) reported 10 minutes ago from Bromley, England

  Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed

• 
  Keighley West (@KeighleyWest) reported 17 minutes ago from Hackney, England

  @nickholding01 @AskNationwide I’m having the exact same bloody problem!!

• 
  Vanessa Welham (@VanessaWelham1) reported 19 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  Angel (@dragonsangel01) reported 25 minutes ago from Poplar, England

  Right I have contacted @AskNationwide a couple of times as my credit card statement don’t look right and I have spoken to someone and neither do they. Can’t get through on the phone because they keep saying they can’t hear me. Is this anyway to treat a loyal customer. 😡😡

• 
  Michael (@MichaelLeHarvey) reported 26 minutes ago from Stratford, England

  Genuinely very impressed with @AskNationwide mortgage switching service. Took me 5 mins online to switch to a new deal, better interest rate, was able to change term of loan and didn’t have to pay a fee for switching to a new deal with 3 months left on old one. Bravo!

• 
  Joanna_Laura (@Joanna_Laura88) reported 28 minutes ago from Redhill, England

  @AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.

• 
  Keighley West (@KeighleyWest) reported 29 minutes ago from Hackney, England

  @garethj18602464 @AskNationwide I’m gonna spend next week moving payments to another account and close my nationwide account down. I’ve had enough now

• 
  Who Cares (@ihatetimBL) reported 34 minutes ago from Hounslow, England

  @AskNationwide when will the problem with incoming payments be resolved?

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 38 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  Dmitri Old (@DmitriusOld) reported 44 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  Julian Budd (@redmanjules) reported 48 minutes ago from Poplar, England

  @AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show

• 
  Ingrid Marsh (@IngridMarsh_) reported 48 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

• 
  Joanna_Laura (@Joanna_Laura88) reported 49 minutes ago from Redhill, England

  @AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.

• 
  Connor (@connorlol) reported 52 minutes ago from Paddington, England

  @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

• 
  Who Cares (@ihatetimBL) reported 54 minutes ago from Hounslow, England

  @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

• 
  Josephine Tolond 💙💛🌻 (@JoTolond) reported 58 minutes ago from Kensington, England

  @AskNationwide is your banking app down? I couldn’t logon yesterday and have tried to reinstall it, but now can’t login

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jonathan Sheldrake (@Jsheldrake) reported 4 minutes ago

  @AskNationwide My leasehold property is owned by your pension fund. We have no say in who manages it and the estate has declined and become a high crime area since you took it over. Please help us.

• 
  Lewis Atkinson (@LewisAtkinson) reported 4 minutes ago

  Finally left @CooperativeBank for personal account after 20 years. 30+ minute wait on phone to activate Apple Pay (no option to do by text) just the last straw of steadily deteriorating tech and service. Hello @AskNationwide - already much better, and a proper mutual.

• 
  Mrs S 🇪🇺🇩🇪 (@MrsS_tweets) reported 8 minutes ago

  @AskNationwide By the way, your link just takes you through to the usual branch locator, which say opening times may vary. No accurate opening times so it's just pot luck. Customer service 💯

• 
  Daniel W (@damawa42) reported 11 minutes ago

  @AskNationwide Hi how do I set certain retailers to not need secondary authentication with the app? Surely you can tell I use Milk&More frequently so why waste my time doing extra auth? Additionally why do I need to log in TWICE to the app to do this? Requests fingerprint twice.

• 
  Ben macleod (@BennyMac49) reported 14 minutes ago

  @AskNationwide why on your website under the message or call us page, is there no option to message?! I just want to email someone personal about taking a new mortgage deal with you 😩😩😩

• 
  mupwangle (@mupwangle) reported 19 minutes ago

  @AskNationwide Thanks Kingston, have mailed them. Weirdly if I go into the same login link it's showing my information, but that ohter link is still showing the dodgy domain squatting page.

• 
  SadieTrent_92 🇺🇦 👩‍🚀 (@sadietrent_92) reported 21 minutes ago

  To top todays fiasco off, @AskNationwide are discriminating against my blind father! I cant help him with security because he is blind yet he cant read his statements because he is blind Never been do disgusted with nationwide in all the decades ive been with them

• 
  Shonad McDermott (@ShonadMcDermott) reported 27 minutes ago

  @AskNationwide I don't know who needs to tell you this, but 99.9% of people are F*CKING S*CK of woke idealogy being shoved down their throats by the Corporate-State-in-waiting... Just DO BANKING ffs! Maybe bring out a gimmick like Natwest did with the piggy-bank family in the 80s or something.

• 
  Esus (@Esus75479741) reported 27 minutes ago

  @AskNationwide Some women are good at football, some are ****, just like men.. enough of the equality already

• 
  Confused about Life (@BarnsleyBusted) reported 28 minutes ago

  @AskNationwide is there an issue with faster payments? Payment sent from non nationwide account 3 hours ago and not received