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Nationwide

Nationwide down? Current status and problems in Richmond, Greater London, England

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  • 29% Mobile App (29%)
  • 29% Login (29%)
  • 23% Website (23%)
  • 12% Transactions (12%)
  • 4% Transfer (4%)
  • 2% Withdrawals (2%)

Live Outage Map Near Richmond, England

The most recent Nationwide outage reports came from the following cities: Croydon, London, Tower Hamlets, Hackney, City of London, Hounslow, Hayes, Wembley, Kensington, Worcester Park, Waltham Forest, and Islington.

CityProblem TypeReport Time
Croydon Transactions 1 hour ago
London Website 2 days ago
Tower Hamlets Mobile App 3 days ago
London Website 6 days ago
Hackney Website 9 days ago
Hackney Mobile App 9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • VanessaWelham1
    Vanessa Welham (@VanessaWelham1) reported from Lambeth, England

    After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

  • mcginn_maureen
    Maureen McGinn (@mcginn_maureen) reported from Ealing, England

    @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

  • johnrahers
    It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

  • clairelpetzal
    Claire Petzal 🥨 (@clairelpetzal) reported from Wandsworth, England

    @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

  • DmitriusOld
    Dmitri Old (@DmitriusOld) reported from London, England

    Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

  • simonnash
    Simon Nash 🔶🌹💚🇪🇺🌍 (@simonnash) reported from Hackney, England

    @AskNationwide hullo just so you know authentication texts from app arriving agonisingly slow today.

  • johnrahers
    It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

  • DmitriusOld
    Dmitri Old (@DmitriusOld) reported from London, England

    @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

  • connorlol
    Connor (@connorlol) reported from Paddington, England

    @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

  • KeighleyWest
    Keighley West (@KeighleyWest) reported from Hackney, England

    @nickholding01 @AskNationwide I’m having the exact same bloody problem!!

  • nigelvivian
    Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England

    @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

  • adamreestaylor
    Adam Rees-Taylor (@adamreestaylor) reported from Kingston upon Thames, England

    @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

  • SMcClay29
    Stephen McClay (@SMcClay29) reported from Hounslow, England

    @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

  • Mr_ML07
    Who Me? (@Mr_ML07) reported from Richmond, England

    @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

  • ihatetimBL
    Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide when will the problem with incoming payments be resolved?

  • CharlieMcBrayne
    Charlotte McBrayne (@CharlieMcBrayne) reported from Hillingdon, England

    @AskNationwide Hi, is there an issue with receiving payments again via BACS?

  • RichardPLingard
    Richard Lingard (@RichardPLingard) reported from City of London, England

    @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

  • ihatetimBL
    Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • foggyknitter
    Stephanie (@foggyknitter) reported

    @AskNationwide Is there a problem with online banking and card readers today? On my app it keeps saying it's the wrong code. Now on the website no code comes up at all on the card reader

  • foggyknitter
    Stephanie (@foggyknitter) reported

    @AskNationwide Thank you for your prompt reply, I had another go and realised it was my human error, not a banking problem!

  • AndrewG37241723
    Andrew Griffiths (@AndrewG37241723) reported

    @AskNationwide No not moved home. Still waiting for a response from your CEO to my letter about some of your employees and how they have behaved to deliberately disadvantage a customer!

  • RobMcInnes
    Still Between Jobs BigMac 🎧🤓 (@RobMcInnes) reported

    @AskNationwide thank you for quite literally the worst experience on your Mobile Phone Insurance policy. Your agent is inept and deliberately dragging your name down. Fix this please, taking over a week to replace a lost phone is criminal.... 😡

  • jordanap__
    Jordan (@jordanap__) reported

    @AskNationwide hey! Hope you can help me. I made a transaction for concert tickets over 180 days ago, I haven’t received the refund after they’ve said I should’ve done. Can I request a chargeback?

  • ToneSaboteur
    TONE #rejoinEU 🇺🇦🇺🇦 (@ToneSaboteur) reported

    @AskNationwide Nothing personal,but some of your banking practices are extreme to say the least!So embarrassing for me, as a customer of yours, unable to pay a friend for something I have legitimately bought. None of you business what it was. Santander came to the rescue thankfully. #nationwide

  • weedol
    Gillian Kay Edwards (@weedol) reported

    @AskNationwide Already spoke to a team member a few weeks ago she said 100s of people are calling to complain about the same error. Do i actually need a form if i have power of attorney over my mums fianances surely a firm is for family who dont have poa

  • BassfordDan
    Dan Bassford (@BassfordDan) reported

    @jonburkeUK @sebdunnett @AskNationwide If you have biometric login you don't need the card reader on a regular basis. All card readers are the same anyway, so if you already have one you won't need a new one.

  • jackjonesrun
    Jack Jones (@jackjonesrun) reported

    @AskNationwide Hi, I'm trying to chase a transfer made on Thursday evening which hasn't appeared in my account. Tried calling but, switchboard says call back during working hours. Can you help?

  • ToccataAndFudge
    Gwen Mtambirwa (@ToccataAndFudge) reported

    @PeterBoneUK @AskNationwide Says a lot doesn't it when the banks are doing more to support their local communities than their MP's