Is Nationwide down in Richmond, Greater London, England?
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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Richmond, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (40%)
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Transactions (21%)
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Website (21%)
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Login (12%)
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Transfer (5%)
Live Outage Map Near Richmond, Greater London, England
The most recent Nationwide outage reports came from the following cities: Colindale, London, Croydon, Southwark, Tottenham, Purley, Brentford, Hounslow, Northolt, Wembley, Harrow, Tower Hamlets and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Colindale |
Transactions | |
| London |
Website | |
| Croydon |
Website | |
| Southwark |
Mobile App | |
| Tottenham |
Website | |
| Purley |
Transactions |
Community Discussion
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Nationwide Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Emma Claire Devoil
(@emmadevoil) reported
from
Borehamwood, England
@AskNationwide why has my online transfer disappeared into the ether?! Christmas week is not a week I can afford to lose money! And no one answering your messaging service either 😑
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.
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Connor
(@connorlol) reported
from
Paddington, England
@AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
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Vanessa Welham
(@VanessaWelham1) reported
from
Lambeth, England
After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Simon Nash 🔶🌹💚🇪🇺🌍
(@simonnash) reported
from
Hackney, England
@AskNationwide hullo just so you know authentication texts from app arriving agonisingly slow today.
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Who Me?
(@Mr_ML07) reported
from
Richmond, England
@AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾
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Keighley West
(@KeighleyWest) reported
from
Hackney, England
@nickholding01 @AskNationwide I’m having the exact same bloody problem!!
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Ingrid Marsh
(@IngridMarsh_) reported
from
Lambeth, England
@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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Claire Petzal 🥨
(@clairelpetzal) reported
from
Wandsworth, England
@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
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Nigel Vivian
(@nigelvivian) reported
from
Kingston upon Thames, England
@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide when will the problem with incoming payments be resolved?
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
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Richard Lingard
(@RichardPLingard) reported
from
City of London, England
@MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.
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Charlotte McBrayne
(@CharlieMcBrayne) reported
from
Hillingdon, England
@AskNationwide Hi, is there an issue with receiving payments again via BACS?
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Steve Brown
(@BrownGFX) reported
from
Kingston upon Thames, England
@AskNationwide We have separate login credentials but all accounts are in joint names
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Maureen McGinn
(@mcginn_maureen) reported
from
Ealing, England
@AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Matheson
(@AlisonMatheson) reported
@AskNationwide what is your number for help during a scam mybsin needs urgent help and can't speak to anyone. Thanks.
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Fifi 🏴 🏴
(@fifijo5) reported
@AskNationwide So it turns out Nationwide had blocked lots of customer’s credit cards yesterday due to an “IT Glitch”. Shame @AskNationwide weren’t admitting the IT problems and I wouldn’t of wasted half my evening trying to get through on your constantly engaged helpline #nocustomerservice
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Alison Matheson
(@AlisonMatheson) reported
@AskNationwide Thanks, I thought you'd have a 24 hour helpline to help people stop a scam?
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WrathOfMyBombast
(@Stephen41792571) reported
@AskNationwide can you intervene to sort the issues with Lifestyle Services Group phone insurance website ? It's been a year and I'm still unable to register on their Nationwide-branded site. They clearly have IT issues that aren't being dealt with. Not good for your brand!
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Sean Craddock
(@seany85) reported
@AskNationwide (2/2) is this because you simply don't know much about the company, and it's for a reasonably big sum (~3k?) as now I'm worried even with contracts that there's a danger. I don't see anything online about issue with them, what DO you 'know' when this alert appears?
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WrathOfMyBombast
(@Stephen41792571) reported
@AskNationwide Thank you. It does sound like there is a known IT issue in LSG and it's definitely affecting lots of Nationwide customers (i.e. not just me). The fact that something this fundamental persists after 9 months clearly means it's not getting the focus it needs.
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Alison Matheson
(@AlisonMatheson) reported
@AskNationwide I'm not sure, its my son who needs help.
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Project34
(@Project341) reported
@AskNationwide when are you going to fix the credit card part of your phone app - been nearly a month now with no service - shocking !!
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WrathOfMyBombast
(@Stephen41792571) reported
@AskNationwide Yes I have. Last year when I made a claim (around August) and then again yesterday. I was informed that it had been escalated and their "IT people were looking at it". It means customers can't self-service and places onus on LSG teams to answer the phones for all claims
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Craig Smith
(@smithy82) reported
@AskNationwide not great customer service at all guys! Really poor!