Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Richmond, Greater London, England 08/13/2025 05:05

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Transactions (24%)

    Transactions (24%)

  2. Mobile App (22%)

    Mobile App (22%)

  3. Login (22%)

    Login (22%)

  4. Website (20%)

    Website (20%)

  5. Transfer (9%)

    Transfer (9%)

  6. Withdrawals (2%)

    Withdrawals (2%)

Live Outage Map Near Richmond, Greater London, England

The most recent Nationwide outage reports came from the following cities: Paddington, London, Hackney, Acton, Islington and City of Westminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomPaddington Website
United KingdomPaddington Login
United KingdomLondon Website
United KingdomLondon Website
United KingdomLondon Website
United KingdomLondon Mobile App

Community Discussion

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Nationwide Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • BrownGFX Steve Brown (@BrownGFX) reported from Kingston upon Thames, England

    @AskNationwide We have separate login credentials but all accounts are in joint names

  • IngridMarsh_ Ingrid Marsh (@IngridMarsh_) reported from Lambeth, England

    @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

  • KeighleyWest Keighley West (@KeighleyWest) reported from Hackney, England

    @nickholding01 @AskNationwide I’m having the exact same bloody problem!!

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

  • emmadevoil Emma Claire Devoil (@emmadevoil) reported from Borehamwood, England

    @AskNationwide why has my online transfer disappeared into the ether?! Christmas week is not a week I can afford to lose money! And no one answering your messaging service either 😑

  • nigelvivian Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England

    @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

  • CharlieMcBrayne Charlotte McBrayne (@CharlieMcBrayne) reported from Hillingdon, England

    @AskNationwide Hi, is there an issue with receiving payments again via BACS?

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

  • VanessaWelham1 Vanessa Welham (@VanessaWelham1) reported from Lambeth, England

    After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

  • clairelpetzal Claire Petzal 🥨 (@clairelpetzal) reported from Wandsworth, England

    @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide when will the problem with incoming payments be resolved?

  • KeighleyWest Keighley West (@KeighleyWest) reported from Hackney, England

    @garethj18602464 @AskNationwide I’m gonna spend next week moving payments to another account and close my nationwide account down. I’ve had enough now

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

  • JoTolond Josephine Tolond 💙💛🌻 (@JoTolond) reported from Kensington, England

    @AskNationwide is your banking app down? I couldn’t logon yesterday and have tried to reinstall it, but now can’t login

  • RichardPLingard Richard Lingard (@RichardPLingard) reported from City of London, England

    @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

  • connorlol Connor (@connorlol) reported from Paddington, England

    @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

  • simonnash Simon Nash 🔶🌹💚🇪🇺🌍 (@simonnash) reported from Hackney, England

    @AskNationwide hullo just so you know authentication texts from app arriving agonisingly slow today.

  • mcginn_maureen Maureen McGinn (@mcginn_maureen) reported from Ealing, England

    @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • SarahJackson182 Sarah Jackson (@SarahJackson182) reported

    @AskNationwide there’s a problem with receiving payments again 🙄 please check with IT before saying you aren’t having issues. You definitely are.

  • simonlush Si Lush (@simonlush) reported

    @AskNationwide With the removal of the paym service, are you going to be replacing it with any other service that makes it easy to pay people without having to use that antiquated card reader? You currently don't offer anything else with payms ease of use

  • danbodyprime DAN PRICE 🌴 (@danbodyprime) reported

    @AskNationwide I set up the payment, made a transaction to the payee, then it asked me again two days later for the same payee? I'm in Spain and had to borrow a card reader; now I cannot access my funds.

  • bethanyamberrr Bethany Amber ♡ (@bethanyamberrr) reported

    @AskNationwide Hi I deposited £550 cash at your Brighton West Street branch at 21:42, but my receipt says £500? Please help

  • harryorm02 Christopher (@harryorm02) reported

    @AskNationwide When are you going to sort out my current account registration I was supposed to switch on the 2nd Dec that is a week ago via the switch guarantee service. What is going on?

  • yanocks23 Cruise23 (@yanocks23) reported

    @AskNationwide Thank you for your reply.. I called as you asked but now I’m having issues cause the customer service person i spoke to seems so hesitant to send the pin to my email address.. the admit yes it’s posible! she ended up telling me she will call back and till now nothing!!!

  • danbodyprime DAN PRICE 🌴 (@danbodyprime) reported

    @AskNationwide WHY can't I access my money without a card reader? In 2022!? 😩

  • simonlush Si Lush (@simonlush) reported

    @AskNationwide Yes but none with the ease of use of not using a card reader. You are removing a service you don’t have a proper alternative for? Is nationwide ever going to get modern and get rid of the card reader?

  • spatch1234 Rachel Batchelor (@spatch1234) reported

    @AskNationwide is there a problem with online banking and nationwide accounts accepting payments? We are having trouble.

  • hanstan2410 Hannah Stanley 📞🚑💚 (@hanstan2410) reported

    @AskNationwide @jennyx I’m having the same issue. Very embarrassing when I tried to transfer money to pay for goods in Poundland and had to walk out without them!