Is Nationwide down in Richmond, Greater London, England?
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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Richmond, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (29%)
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Mobile App (28%)
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Login (28%)
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Transactions (10%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map Near Richmond, Greater London, England
The most recent Nationwide outage reports came from the following cities: City of London, London, Islington, City of Westminster, Watford, Walton-on-Thames and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| City of London |
Mobile App | |
| London |
Website | |
| Islington |
Website | |
| City of Westminster |
Website | |
| Watford |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Emma Claire Devoil
(@emmadevoil) reported
from
Borehamwood, England
@AskNationwide why has my online transfer disappeared into the ether?! Christmas week is not a week I can afford to lose money! And no one answering your messaging service either 😑
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Richard Lingard
(@RichardPLingard) reported
from
City of London, England
@MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.
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Claire Petzal 🥨
(@clairelpetzal) reported
from
Wandsworth, England
@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
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Keighley West
(@KeighleyWest) reported
from
Hackney, England
@nickholding01 @AskNationwide I’m having the exact same bloody problem!!
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Who Me?
(@Mr_ML07) reported
from
Richmond, England
@AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾
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Ingrid Marsh
(@IngridMarsh_) reported
from
Lambeth, England
@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
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Nigel Vivian
(@nigelvivian) reported
from
Kingston upon Thames, England
@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.
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Charlotte McBrayne
(@CharlieMcBrayne) reported
from
Hillingdon, England
@AskNationwide Hi, is there an issue with receiving payments again via BACS?
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide when will the problem with incoming payments be resolved?
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Vanessa Welham
(@VanessaWelham1) reported
from
Lambeth, England
After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Maureen McGinn
(@mcginn_maureen) reported
from
Ealing, England
@AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!
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Simon Nash 🔶🌹💚🇪🇺🌍
(@simonnash) reported
from
Hackney, England
@AskNationwide hullo just so you know authentication texts from app arriving agonisingly slow today.
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
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Connor
(@connorlol) reported
from
Paddington, England
@AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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Adam Rees-Taylor
(@adamreestaylor) reported
from
Kingston upon Thames, England
@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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CryptoSystemOne
(@CryptoSystemOne) reported
@AskNationwide NO... debit card payment!!! The pending approval needs removing and it's ALL sorted! If the payment leaves my account Nationwide will have a SERIOUS problem!
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Flintworks
(@flintworks) reported
@AskNationwide the woman at your Garstang branch who had to deal with the **** shouting at her whilst she tried to calmly explain 'that due to covid restrictions...' deserves a to be mentioned in despatches at the very least. The only mistake she made was not offering to help
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NinjaCyborg
(@NinjaCyborg) reported
@AskNationwide Hey your 2FA system assumes all your customers are using your app AND have faceID or touchID support, and makes it really hard to get a SMS OTP instead. But many of your customers are old and DON'T have faceID and touchID. Sort it out.
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Gail Burns
(@gailrburns) reported
@AskNationwide Hi Dumfries branch but no nothing you can help with i need to deposit cash but can't. It really very difficult to do banking with you.
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Sheryl Tipton FCIM CMktr
(@SherylTipton) reported
@AskNationwide have always been a loyal customer but today your #CustomerService was absolutely appalling and an example of what organisations shouldn’t be doing during Covid .. hours lost simply trying to resolve a simple issue #customerservicefail
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Dan Wilcox
(@DanWilcox11) reported
@AskNationwide are there currently issues with the app/online showing bank accounts? Two of mine are missing!?
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Cava-chew-tea 🌙✨
(@NickCavaciuti) reported
Worst customer service I have ever received while I’ve been banking with @AskNationwide. Teri had no answers, just kept repeating the same thing off a screen and Jade her manager refused to take a call from a customer with a serious issue. Told to call back tomorrow. Ridiculous
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Peter Crick
(@PeterCrick) reported
@AskNationwide Hello, I wondered if you had an idea when we can use the Post Office for certain transactions? Being down to one car & listed as Clinically Vulnerable it would have been extremely useful during the Lockdowns. Along with our Lincoln branch being shut for refurb.
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Samantha Key
(@BertieTheBear1) reported
from
Hambridge and Westport, England
@AskNationwide where is my money? I've transferred a large amount from another isa provider and haven't seen it for a month! Terrible customer service 😡
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Augustine Hawkins
(@Augusti76310381) reported
@AskNationwide at my age i expect service for my money not to be treated as aa suppliant by those who's wages i help pay, there are many financial institutions, banks and building societies in competition for customers, this coarse woman with her aggressive attitude is offensive