Nationwide status: access issues and outage reports

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (29%)
• Website (26%)
• Mobile App (26%)
• Transactions (12%)
• Transfer (6%)
• Withdrawals (1%)

Live Outage Map Near Richmond, England

The most recent Nationwide outage reports came from the following cities: Hackney, London, City of London, Harringay, Croydon, Tower Hamlets, Hounslow, Hayes, Wembley, Kensington, Worcester Park, and Waltham Forest.

City	Problem Type	Report Time
Hackney	Login	18 hours ago
London	Mobile App	20 hours ago
City of London	Website	2 days ago
Harringay	Website	2 days ago
London	Transactions	3 days ago
London	Website	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Mike Fuller (@ninepine) reported 2 minutes ago from Banstead, England

  @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

• 
  Dmitri Old (@DmitriusOld) reported 6 minutes ago from London, England

  @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

• 
  It's me, John (@johnrahers) reported 9 minutes ago from Lambeth, England

  @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

• 
  Richard Lingard (@RichardPLingard) reported 10 minutes ago from City of London, England

  @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

• 
  Charlotte McBrayne (@CharlieMcBrayne) reported 12 minutes ago from Hillingdon, England

  @AskNationwide Hi, is there an issue with receiving payments again via BACS?

• 
  Maureen McGinn (@mcginn_maureen) reported 20 minutes ago from Ealing, England

  @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

• 
  Who Me? (@Mr_ML07) reported 20 minutes ago from Richmond, England

  @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

• 
  Ingrid Marsh (@IngridMarsh_) reported 21 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

• 
  Dmitri Old (@DmitriusOld) reported 22 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  Who Cares (@ihatetimBL) reported 22 minutes ago from Hounslow, England

  @AskNationwide when will the problem with incoming payments be resolved?

• 
  Nigel Vivian (@nigelvivian) reported 26 minutes ago from Kingston upon Thames, England

  @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 31 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  Keighley West (@KeighleyWest) reported 33 minutes ago from Hackney, England

  @garethj18602464 @AskNationwide I’m gonna spend next week moving payments to another account and close my nationwide account down. I’ve had enough now

• 
  Steve Brown (@BrownGFX) reported 35 minutes ago from Kingston upon Thames, England

  @AskNationwide We have separate login credentials but all accounts are in joint names

• 
  Simon Nash 🔶🌹💚🇪🇺🌍 (@simonnash) reported 43 minutes ago from Hackney, England

  @AskNationwide hullo just so you know authentication texts from app arriving agonisingly slow today.

• 
  Keighley West (@KeighleyWest) reported 43 minutes ago from Hackney, England

  @nickholding01 @AskNationwide I’m having the exact same bloody problem!!

• 
  Connor (@connorlol) reported 53 minutes ago from Paddington, England

  @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

• 
  Who Cares (@ihatetimBL) reported 54 minutes ago from Hounslow, England

  @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

• 
  Vanessa Welham (@VanessaWelham1) reported 56 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  It's me, John (@johnrahers) reported 58 minutes ago from Lambeth, England

  @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lab Rat (@Labrataa) reported 7 minutes ago

  @AskNationwide I need to set up a new payee tonight but I don't have a card reader. Please help. How to I set up and pay a new payee.

• 
  FRANKIE LARSEN (@nymi1998) reported 7 minutes ago

  @Shelley_McKeown @AskNationwide Talk to @iFox97 they helped me when support services wouldn’t help me🥺..

• 
  Gillian Kay Edwards (@weedol) reported 7 minutes ago

  @AskNationwide a fault in your app has removed my bank details from power of attorney. after 2 visits & many phone calls i still cant access my money.2 wks waiting for a form from bereavement team, they know who I am but wont give me my money. Why not Rectify the fault

• 
  Catherine B (@twigs83) reported 10 minutes ago

  @Morrisons trying to blame @AskNationwide however if it’s down to that why do I pre authorise it when I place the order?

• 
  simon boswell (@simonboswell1) reported 14 minutes ago

  @AskNationwide Rubbish interest rates on savings dont help !!!!!!!!!!

• 
  Clur Non (@clarnileannain) reported 15 minutes ago

  Hi @AskNationwide I moved money into my savings account about 5 hours ago from my current account and it’s still not there. The money has come out of the current account. Is the app having problems? 😬

• 
  B⚽️ (@benckyavfc) reported 15 minutes ago

  @AskNationwide good morning. I’ve tried to switch to two different bank accounts from nationwide, and each one and time it’s said “sorry can’t switch” but no reason why. Are you able to help? Switching from nationwide to another bank. Thanks

• 
  Nicola Hamblett (@jibuku) reported 15 minutes ago from Gateshead, England

  @AskNationwide hi I need help with something quickly but am unable to call currently, are you able to help on here?

• 
  Jon F (@HumilityPrim) reported 15 minutes ago

  @AskNationwide I'm in Mexico and trying to book an Airbnb with my credit card but nationwide will not verify the payment. The app keeps stopping and the text verifications aren't working.

• 
  Helen Keenan (@hbkeenan) reported 21 minutes ago

  @AskNationwide Its called automated service and its dreadful #bringbackhumans