Is Nationwide down in Richmond, Greater London, England?
Some problems detected
Users are reporting problems related to: mobile app, login and website.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Richmond, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Nationwide
Nationwide is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (30%)
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Login (28%)
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Website (24%)
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Transactions (11%)
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Transfer (4%)
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Withdrawals (2%)
Live Outage Map Near Richmond, Greater London, England
The most recent Nationwide outage reports came from the following cities: London, Hackney, City of London, Hounslow, Hayes, Wembley, Kensington, Worcester Park, Waltham Forest, Islington, City of Westminster, Watford and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
| Hackney |
Website | |
| Hackney |
Mobile App | |
| City of London |
Mobile App | |
| Hounslow |
Login | |
| Hayes |
Transactions |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Josephine Tolond 💙💛🌻
(@JoTolond) reported
from
Kensington, England
@AskNationwide is your banking app down? I couldn’t logon yesterday and have tried to reinstall it, but now can’t login
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Simon Nash 🔶🌹💚🇪🇺🌍
(@simonnash) reported
from
Hackney, England
@AskNationwide hullo just so you know authentication texts from app arriving agonisingly slow today.
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Steve Brown
(@BrownGFX) reported
from
Kingston upon Thames, England
@AskNationwide We have separate login credentials but all accounts are in joint names
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Claire Petzal 🥨
(@clairelpetzal) reported
from
Wandsworth, England
@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
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Keighley West
(@KeighleyWest) reported
from
Hackney, England
@garethj18602464 @AskNationwide I’m gonna spend next week moving payments to another account and close my nationwide account down. I’ve had enough now
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Ingrid Marsh
(@IngridMarsh_) reported
from
Lambeth, England
@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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Nigel Vivian
(@nigelvivian) reported
from
Kingston upon Thames, England
@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
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Emma Claire Devoil
(@emmadevoil) reported
from
Borehamwood, England
@AskNationwide why has my online transfer disappeared into the ether?! Christmas week is not a week I can afford to lose money! And no one answering your messaging service either 😑
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
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Keighley West
(@KeighleyWest) reported
from
Hackney, England
@AskNationwide oh shock horror! App ain’t working!!
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Connor
(@connorlol) reported
from
Paddington, England
@AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you
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Charlotte McBrayne
(@CharlieMcBrayne) reported
from
Hillingdon, England
@AskNationwide Hi, is there an issue with receiving payments again via BACS?
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
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Vanessa Welham
(@VanessaWelham1) reported
from
Lambeth, England
After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide when will the problem with incoming payments be resolved?
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Richard Lingard
(@RichardPLingard) reported
from
City of London, England
@MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.
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Keighley West
(@KeighleyWest) reported
from
Hackney, England
@nickholding01 @AskNationwide I’m having the exact same bloody problem!!
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Omar
(@OmarBeeVeVe) reported
@Shelstar2004 @AskNationwide Same as mine but it’s working now!
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Old Racing Sidecars
(@classicsidecars) reported
Why @AskNationwide isn't your online Flex Account application system working ? why tell folk they can apply online when the bloody thing won't let you go through the steps to apply ?? why do the drop doen choice boxes not work properly ??
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George
(@curiousporgy) reported
@AskNationwide Sadly they did not offer this service! The branch manager was helpful and we managed to sort out some of what we needed to do. But time consuming (hanging on phone then travelling to branch) distressing and still unresolved. Just overall disappointing.
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Lewis Harrison-Barker
(@lewhbarker) reported
@AskNationwide Flex plus application website specifically says that I need to call due to preexisting medical. Is this incorrect?
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John Pennington💙
(@diygolf) reported
@classicsidecars @AskNationwide I would be wary of signing up with them recently I’ve had a very disappointing episode with them loyalty means nothing call centre staff just read the script on the screen no human interaction at all I ended up getting £50 compensation for the dreadful service 👎👎👎👎👎👎
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k ❦
(@kettiojeraaa) reported
@AskNationwide its not working im just gonna call tomorrow
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James Gould
(@Jimbogg) reported
@AskNationwide 08000510154. This morning, the website says it opens at 8am. I rang at 8 o'clock on the dot, and again five minutes later. The same thing happened both times.
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AndyBooth
(@tumbledown93) reported
@santanderukhelp Again takes min 30minutes to be put in a different cue to be told you can't call me back so have to wait again.. Had enough customer service is horrendous never have this with nationwide or virgin @VirginMoney @AskNationwide
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Wil Charlie
(@WilCharlie4) reported
@AskNationwide Good to know that despite being a customer for 25+ years your credit claims department will screw over loyal customers. Very disappointed in your atrocious service. £7k down. Thanks for nothing.
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Tim Sowter
(@TimSowter) reported
Total farce from @AskNationwide breakdown service today. Sending an agent out to a flat battery with a flat battery pack and no jump leads. 3hours and counting for a simple job