Nationwide

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Richmond, Greater London, England 03/01/2026 09:50

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (36%)

    Mobile App (36%)

  2. Website (27%)

    Website (27%)

  3. Login (25%)

    Login (25%)

  4. Transactions (8%)

    Transactions (8%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Richmond, Greater London, England

The most recent Nationwide outage reports came from the following cities: Kensington, Worcester Park, London, Waltham Forest, Hounslow, City of London, Islington, City of Westminster, Watford, Walton-on-Thames and Fulham.

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City Problem Type Report Time
United KingdomKensington Login
United KingdomKensington Withdrawals
United KingdomKensington Website
United KingdomWorcester Park Mobile App
United KingdomLondon Mobile App
United KingdomWaltham Forest Login

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • simonnash Simon Nash 🔶🌹💚🇪🇺🌍 (@simonnash) reported from Hackney, England

    @AskNationwide hullo just so you know authentication texts from app arriving agonisingly slow today.

  • RichardPLingard Richard Lingard (@RichardPLingard) reported from City of London, England

    @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

  • emmadevoil Emma Claire Devoil (@emmadevoil) reported from Borehamwood, England

    @AskNationwide why has my online transfer disappeared into the ether?! Christmas week is not a week I can afford to lose money! And no one answering your messaging service either 😑

  • JoTolond Josephine Tolond 💙💛🌻 (@JoTolond) reported from Kensington, England

    @AskNationwide is your banking app down? I couldn’t logon yesterday and have tried to reinstall it, but now can’t login

  • KeighleyWest Keighley West (@KeighleyWest) reported from Hackney, England

    @AskNationwide oh shock horror! App ain’t working!!

  • CharlieMcBrayne Charlotte McBrayne (@CharlieMcBrayne) reported from Hillingdon, England

    @AskNationwide Hi, is there an issue with receiving payments again via BACS?

  • VanessaWelham1 Vanessa Welham (@VanessaWelham1) reported from Lambeth, England

    After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

  • IngridMarsh_ Ingrid Marsh (@IngridMarsh_) reported from Lambeth, England

    @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

  • KeighleyWest Keighley West (@KeighleyWest) reported from Hackney, England

    @nickholding01 @AskNationwide I’m having the exact same bloody problem!!

  • BrownGFX Steve Brown (@BrownGFX) reported from Kingston upon Thames, England

    @AskNationwide We have separate login credentials but all accounts are in joint names

  • nigelvivian Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England

    @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide when will the problem with incoming payments be resolved?

  • connorlol Connor (@connorlol) reported from Paddington, England

    @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

  • KeighleyWest Keighley West (@KeighleyWest) reported from Hackney, England

    @garethj18602464 @AskNationwide I’m gonna spend next week moving payments to another account and close my nationwide account down. I’ve had enough now

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

  • clairelpetzal Claire Petzal 🥨 (@clairelpetzal) reported from Wandsworth, England

    @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Jjx1111 Jjx111 (@Jjx1111) reported

    @AskNationwide Still having the same problem. I set up a new client, and then go authorise payment with card reader. Put the code in and it reports a problem every single time!!!!!!

  • jimmyb03 J (@jimmyb03) reported

    @AskNationwide It’s a standing order - it’s the same problem you have every month. It’s embarrassing now. You’ve paid me hundreds in compensation, sent big apology letters yet still it continues. I’ve checked with the sending bank before you say and it’s gone. It is not their issue

  • mrszulferino Lara Jevons🦋 (@mrszulferino) reported

    @AskNationwide I've spoken to them now. Now awaiting a phone call back. Not a happy customer at all.

  • McglynnDermot Dermot McGlynn (@McglynnDermot) reported

    @AskNationwide let's see if this gets ignored. Dear Nationwide Building Society. As a customer & account holder, where can I get information on the renumeration package for the members of the board. Regards. Dermot McGlynn.

  • RyanRei88483582 Ryan Reid 🏳️‍🌈🏳️‍🌈 (@RyanRei88483582) reported

    @AskNationwide hi I need some help, my employer sent my wages at about 11pm last night and it still hasn't gone into my account, he's also sent me proof that he has sent it too

  • annacala29 Anna Gorin (@annacala29) reported

    I am very disappointed with @AskNationwide again. I was supposed to receive goodwill payment and I have received nothing. I'm losing my faith with their customer service, as a matter of fact any service.

  • emplvy Devan (@emplvy) reported

    @McglynnDermot @AskNationwide I had some experience when my account got issues, I contacted the customer support team for more than a week, but they wouldn't reply me.....not until I got referred to @coder_godson001 on Twitter and he helped me retrieve my account back

  • Jamie83178256 Jamie (@Jamie83178256) reported

    @AskNationwide Hmm I seem to gather from your website that you only do hard credit checks when customer applies for credit. Still unsure why you need to check if you can offer me credit if I’m only applying for a current account with no credit? Or have I missed the point

  • Ben_Millar Ben Millar (@Ben_Millar) reported

    @AskNationwide I've been on hold to telephone banking for over 20 minutes, first time I've used this banking 'service' with you – is this normal?

  • LDdex LDdex (@LDdex) reported

    @AskNationwide I know what you and aren't offering. The fact is you should be listening to your customers and bring back fave to face mortgages. Or at least train your staff on the call centres to the point where they read don't need to log on to the website to read verbatim the information.