Nationwide status: access issues and outage reports

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent Nationwide outage reports came from the following cities: Twickenham, Hounslow, Hayes, Wembley, and Kensington.

City	Problem Type	Report Time
Twickenham	Login	4 days ago
Hounslow	Login	1 month ago
Hayes	Transactions	1 month ago
Wembley	Mobile App	2 months ago
Kensington	Login	2 months ago
Kensington	Withdrawals	2 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Josephine Tolond 💙💛🌻 (@JoTolond) reported 3 minutes ago from Kensington, England

  @AskNationwide is your banking app down? I couldn’t logon yesterday and have tried to reinstall it, but now can’t login

• 
  Stephen McClay (@SMcClay29) reported 4 minutes ago from Hounslow, England

  @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

• 
  Who Cares (@ihatetimBL) reported 23 minutes ago from Hounslow, England

  @AskNationwide when will the problem with incoming payments be resolved?

• 
  Who Cares (@ihatetimBL) reported 24 minutes ago from Hounslow, England

  @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 30 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  Maureen McGinn (@mcginn_maureen) reported 37 minutes ago from Ealing, England

  @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

• 
  Adam Rees-Taylor (@adamreestaylor) reported 44 minutes ago from Kingston upon Thames, England

  @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

• 
  Who Me? (@Mr_ML07) reported 46 minutes ago from Richmond, England

  @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

• 
  Steve Brown (@BrownGFX) reported 50 minutes ago from Kingston upon Thames, England

  @AskNationwide We have separate login credentials but all accounts are in joint names

• 
  Nigel Vivian (@nigelvivian) reported 60 minutes ago from Kingston upon Thames, England

  @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  krupal (@krupalb) reported 7 minutes ago

  Very concerned by @AskNationwide handling of my account. Very disappointed with Nationwide. A payment was blocked, no clear reason was given, and my online access was restricted. Because my phone is also locked due to a work-profile issue, I’m left unable to access my banking...

• 
  steve WBA (@WbaSteve) reported 8 minutes ago

  @BenFowler2 @Sal_Wba @AskNationwide mine is working, try deleting and reinstalling it

• 
  Susan Jarvis (@AttonSusan) reported 11 minutes ago

  @AskNationwide Is this a continuation of the technical issues being experienced all over the long Easter weekend? I have several accounts with Nationwide and have never been cancelled due to "the results of [your] final checks"! (Whatever they are...)

• 
  Shaun Toole (@garabaldired) reported 20 minutes ago

  @AskNationwide is your banking app down? Tried to make a payment via bank transfer and fsiled twice now. #nationwidedown

• 
  J Jones (@JJones87684337) reported 20 minutes ago

  @AskNationwide Your banking app is not working properly. People cannot log in.

• 
  Georgina Grimwood (@_GeorginaMG) reported 21 minutes ago

  Hey @AskNationwide , this new “push notification” instead of payment due text message is useless and no way near as effective. Fix it please.

• 
  Mr. Growth Guide (@MrGrowthGuide) reported 21 minutes ago

  @AskNationwide hello, I hope you can help me. I am trying to get an answer about my mortgage application ref: 123456789. I submitted all requested documents on 15/01/23. Can you please provide an update on its status?

• 
  CJ © 📷 (@photo_cj) reported 23 minutes ago

  @AskNationwide Gave up after 40mins Decided to look at opening a @NatWest_Help account instead of adding to the ones I have with you, which will probably close as I don't have any digital access (very old, long standing accounts).

• 
  Diana Kimpton (@dianakimpton) reported 25 minutes ago

  @AskNationwide I’ve already called. That’s why I know there really is a problem. You aren’t doing anything to warn customers about it so I thought I’d do it myself.

• 
  Fedrick Leborn (@CC_Chevigny) reported 26 minutes ago

  @EdwardsSal3509 @TakeFive @AskNationwide Contact us for help