Nationwide down? Current status and problems in Richmond, Greater London, England
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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Richmond, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
- Login (30%)
- Mobile App (27%)
- Website (25%)
- Transactions (11%)
- Transfer (6%)
- Withdrawals (2%)
Live Outage Map Near Richmond, England
The most recent Nationwide outage reports came from the following cities: London, City of London, Croydon, Tower Hamlets, Hackney, Hounslow, Hayes, Wembley, Kensington, Worcester Park, and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Website | 3 days ago |
|
City of London
|
Website | 3 days ago |
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Croydon
|
Transactions | 5 days ago |
|
London
|
Website | 7 days ago |
|
Tower Hamlets
|
Mobile App | 8 days ago |
|
London
|
Website | 11 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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It's me, John (@johnrahers) reported from Lambeth, England@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
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Adam Rees-Taylor (@adamreestaylor) reported from Kingston upon Thames, England@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
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Who Cares (@ihatetimBL) reported from Hounslow, England@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
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Dmitri Old (@DmitriusOld) reported from London, EnglandCredit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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It's me, John (@johnrahers) reported from Lambeth, England@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
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Mike Fuller (@ninepine) reported from Banstead, England@AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.
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Charlotte McBrayne (@CharlieMcBrayne) reported from Hillingdon, England@AskNationwide Hi, is there an issue with receiving payments again via BACS?
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Connor (@connorlol) reported from Paddington, England@AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you
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Richard Lingard (@RichardPLingard) reported from City of London, England@MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.
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Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
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Dmitri Old (@DmitriusOld) reported from London, England@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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Steve Brown (@BrownGFX) reported from Kingston upon Thames, England@AskNationwide We have separate login credentials but all accounts are in joint names
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Claire Petzal 🥨 (@clairelpetzal) reported from Wandsworth, England@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
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Maureen McGinn (@mcginn_maureen) reported from Ealing, England@AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!
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Vanessa Welham (@VanessaWelham1) reported from Lambeth, EnglandAfter 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Ingrid Marsh (@IngridMarsh_) reported from Lambeth, England@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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Keighley West (@KeighleyWest) reported from Hackney, England@nickholding01 @AskNationwide I’m having the exact same bloody problem!!
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Who Me? (@Mr_ML07) reported from Richmond, England@AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾
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Who Cares (@ihatetimBL) reported from Hounslow, England@AskNationwide when will the problem with incoming payments be resolved?
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Simon Nash 🔶🌹💚🇪🇺🌍 (@simonnash) reported from Hackney, England@AskNationwide hullo just so you know authentication texts from app arriving agonisingly slow today.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Marrs 💙 (@Alison_marrs) reportedGood morning @AskNationwide could you advise how I can get a replacement for a broken debit card please? It is neither lost nor stolen and I can’t find an option on your telephone help line that allows me to speak with someone
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John Brissenden 💙 (@johnbrissenden) reported@AskNationwide Hello there. My credit card seems to have been blocked, and I can’t get through to customer service to sort it out. Can you help please?
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Rebecca (@Rebbeebee) reportedI have been a customer with @AskNationwide for well over 20 years but I’ve never felt less valued as a customer. They don’t care at all about the people that bank with them.
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Mitchell Burack (@BurackMitchell) reported@AskNationwide Thank you for the quick response Kamara! Error message reads: "Sorry, we're unable to show you all your account info at the moment. This also means you're (you'll?) be unable to make payments from some accounts. We're working to get things back to normal as quickly as possible"
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Screwfix (@Screwfix) reported@ephemeralhype @AskNationwide Hi, I am very sorry to hear this. We have no reported issues. If you could please DM your email address, full name and postal address you have registered with us we can check your customer record. Many thanks, Sheila.
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Tis I (@ephemeralhype) reported@Screwfix @AskNationwide after two weeks i’m still having problems trying to place orders using a nationwide card. As soon as it gets to the part where the order goes through it goes to a white square and doesn’t process. Yet works with the Barclay card I’ve got.
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Gavin Wells 💙 (@xjib) reported@AskNationwide When do you expect online banking and App access to credit card transactions and statements to be restored? It's be unavailable now for weeks!
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rstar666 (@rstar666) reported@a_lidwell @AskNationwide @BBCNews I’ve experienced exactly the same as you, first it was my IT issue and they later admitted it was theirs and since keep advising they have no idea when a fix will be implemented!
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Alan Siggs 💙 (@AlanSiggs) reported@AskNationwide Hi - are there delays with ISA applications? My confirmation said up to 15 working days but you will contact me by email and text during the process. I applied on 18/4 (16 working days) but have heard nothing. I have an application reference screenshot. Thanks.
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WrathOfMyBombast (@Stephen41792571) reported@AskNationwide Thank you. It does sound like there is a known IT issue in LSG and it's definitely affecting lots of Nationwide customers (i.e. not just me). The fact that something this fundamental persists after 9 months clearly means it's not getting the focus it needs.