Nationwide down? Current status and problems in Richmond, Greater London, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Mobile App (29%)
• Login (29%)
• Website (23%)
• Transactions (12%)
• Transfer (4%)
• Withdrawals (2%)

Live Outage Map Near Richmond, England

The most recent Nationwide outage reports came from the following cities: Croydon, London, Tower Hamlets, Hackney, City of London, Hounslow, Hayes, Wembley, Kensington, Worcester Park, Waltham Forest, and Islington.

City	Problem Type	Report Time
Croydon	Transactions	1 hour ago
London	Website	2 days ago
Tower Hamlets	Mobile App	3 days ago
London	Website	6 days ago
Hackney	Website	9 days ago
Hackney	Mobile App	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Vanessa Welham (@VanessaWelham1) reported 6 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  Maureen McGinn (@mcginn_maureen) reported 10 minutes ago from Ealing, England

  @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

• 
  It's me, John (@johnrahers) reported 15 minutes ago from Lambeth, England

  @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 15 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  Dmitri Old (@DmitriusOld) reported 22 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  Simon Nash 🔶🌹💚🇪🇺🌍 (@simonnash) reported 29 minutes ago from Hackney, England

  @AskNationwide hullo just so you know authentication texts from app arriving agonisingly slow today.

• 
  It's me, John (@johnrahers) reported 32 minutes ago from Lambeth, England

  @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

• 
  Mike Fuller (@ninepine) reported 35 minutes ago from Banstead, England

  @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

• 
  Dmitri Old (@DmitriusOld) reported 44 minutes ago from London, England

  @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

• 
  Connor (@connorlol) reported 45 minutes ago from Paddington, England

  @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

• 
  Keighley West (@KeighleyWest) reported 47 minutes ago from Hackney, England

  @nickholding01 @AskNationwide I’m having the exact same bloody problem!!

• 
  Nigel Vivian (@nigelvivian) reported 47 minutes ago from Kingston upon Thames, England

  @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

• 
  Adam Rees-Taylor (@adamreestaylor) reported 48 minutes ago from Kingston upon Thames, England

  @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

• 
  Stephen McClay (@SMcClay29) reported 49 minutes ago from Hounslow, England

  @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

• 
  Who Me? (@Mr_ML07) reported 51 minutes ago from Richmond, England

  @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

• 
  Who Cares (@ihatetimBL) reported 51 minutes ago from Hounslow, England

  @AskNationwide when will the problem with incoming payments be resolved?

• 
  Charlotte McBrayne (@CharlieMcBrayne) reported 54 minutes ago from Hillingdon, England

  @AskNationwide Hi, is there an issue with receiving payments again via BACS?

• 
  Richard Lingard (@RichardPLingard) reported 54 minutes ago from City of London, England

  @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

• 
  Who Cares (@ihatetimBL) reported 57 minutes ago from Hounslow, England

  @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephanie (@foggyknitter) reported 6 minutes ago

  @AskNationwide Is there a problem with online banking and card readers today? On my app it keeps saying it's the wrong code. Now on the website no code comes up at all on the card reader

• 
  Stephanie (@foggyknitter) reported 8 minutes ago

  @AskNationwide Thank you for your prompt reply, I had another go and realised it was my human error, not a banking problem!

• 
  Andrew Griffiths (@AndrewG37241723) reported 12 minutes ago

  @AskNationwide No not moved home. Still waiting for a response from your CEO to my letter about some of your employees and how they have behaved to deliberately disadvantage a customer!

• 
  Still Between Jobs BigMac 🎧🤓 (@RobMcInnes) reported 12 minutes ago

  @AskNationwide thank you for quite literally the worst experience on your Mobile Phone Insurance policy. Your agent is inept and deliberately dragging your name down. Fix this please, taking over a week to replace a lost phone is criminal.... 😡

• 
  Jordan (@jordanap__) reported 13 minutes ago

  @AskNationwide hey! Hope you can help me. I made a transaction for concert tickets over 180 days ago, I haven’t received the refund after they’ve said I should’ve done. Can I request a chargeback?

• 
  TONE #rejoinEU 🇺🇦🇺🇦 (@ToneSaboteur) reported 18 minutes ago

  @AskNationwide Nothing personal,but some of your banking practices are extreme to say the least!So embarrassing for me, as a customer of yours, unable to pay a friend for something I have legitimately bought. None of you business what it was. Santander came to the rescue thankfully. #nationwide

• 
  Gillian Kay Edwards (@weedol) reported 19 minutes ago

  @AskNationwide Already spoke to a team member a few weeks ago she said 100s of people are calling to complain about the same error. Do i actually need a form if i have power of attorney over my mums fianances surely a firm is for family who dont have poa

• 
  Dan Bassford (@BassfordDan) reported 23 minutes ago

  @jonburkeUK @sebdunnett @AskNationwide If you have biometric login you don't need the card reader on a regular basis. All card readers are the same anyway, so if you already have one you won't need a new one.

• 
  Jack Jones (@jackjonesrun) reported 24 minutes ago

  @AskNationwide Hi, I'm trying to chase a transfer made on Thursday evening which hasn't appeared in my account. Tried calling but, switchboard says call back during working hours. Can you help?

• 
  Gwen Mtambirwa (@ToccataAndFudge) reported 26 minutes ago

  @PeterBoneUK @AskNationwide Says a lot doesn't it when the banks are doing more to support their local communities than their MP's