Nationwide status: access issues and outage reports

Problems in the last 24 hours in Acton, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Acton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (29%)
• Website (26%)
• Mobile App (26%)
• Transactions (12%)
• Transfer (5%)
• Withdrawals (1%)

Live Outage Map Near Acton, England

The most recent Nationwide outage reports came from the following cities: Hackney, London, City of London, Harringay, Croydon, Tower Hamlets, Poplar, Hounslow, Hayes, Wembley, Kensington, Worcester Park, and Waltham Forest.

City	Problem Type	Report Time
Hackney	Login	21 hours ago
London	Mobile App	23 hours ago
City of London	Website	2 days ago
Harringay	Website	2 days ago
London	Transactions	4 days ago
London	Website	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports Near Acton, England

Latest outage, problems and issue reports in Acton and nearby locations:

• 
  Josephine Tolond 💙💛🌻 (@JoTolond) reported 3 minutes ago from Kensington, England

  @AskNationwide is your banking app down? I couldn’t logon yesterday and have tried to reinstall it, but now can’t login

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 5 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  Dmitri Old (@DmitriusOld) reported 14 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  Sandra Dibble (@Dibbssa) reported 15 minutes ago from Walthamstow, England

  @AskNationwide not ideal that I can’t pay for something online this morning as you have a problem with verifying my payment on your system?

• 
  Who Cares (@ihatetimBL) reported 16 minutes ago from Hounslow, England

  @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

• 
  AgentGrizzle ™ © (@AgentGrizzle) reported 16 minutes ago from Enfield Lock, England

  Banked with @AskNationwide many moons ago. Seen in the news that they’re struggling to process payments - THIS CLOSE TO CHRISTMAS. They were a calamity then & it seems like nothing has changed. Join a challenger bank - they value your custom and offer excellent customer service!

• 
  Julian Budd (@redmanjules) reported 16 minutes ago from Poplar, England

  @AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show

• 
  Dmitri Old (@DmitriusOld) reported 18 minutes ago from London, England

  @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

• 
  Vanessa Welham (@VanessaWelham1) reported 21 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  Emma Claire Devoil (@emmadevoil) reported 24 minutes ago from Borehamwood, England

  @AskNationwide why has my online transfer disappeared into the ether?! Christmas week is not a week I can afford to lose money! And no one answering your messaging service either 😑

• 
  Charlotte McBrayne (@CharlieMcBrayne) reported 26 minutes ago from Hillingdon, England

  @AskNationwide Hi, is there an issue with receiving payments again via BACS?

• 
  Jeff Evans🇬🇧 (@JeffEnfield) reported 27 minutes ago from Enfield Lock, England

  @AskNationwide Other Banks also have high levels of inbound payments, I don't believe they are experiencing any issues. Seems to be a regular occurrence lately, whats going on???

• 
  Keighley West (@KeighleyWest) reported 27 minutes ago from Hackney, England

  @garethj18602464 @AskNationwide I’m gonna spend next week moving payments to another account and close my nationwide account down. I’ve had enough now

• 
  Ingrid Marsh (@IngridMarsh_) reported 27 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

• 
  Steve Brown (@BrownGFX) reported 28 minutes ago from Kingston upon Thames, England

  @AskNationwide We have separate login credentials but all accounts are in joint names

• 
  Sandra Dibble (@Dibbssa) reported 44 minutes ago from Walthamstow, England

  @tomtomwilkins @AskNationwide Funny that they don’t believe their shareholders when they report an issue and follow it up with photographic evidence.

• 
  AgentGrizzle ™ © (@AgentGrizzle) reported 49 minutes ago from Enfield Lock, England

  @GavinCorrigan @AskNationwide Something fishy here. They can’t put money in, but are happy for it to come out? 🤔 This close to Christmas…when people get paid early to help cover the extra costs

• 
  Angel (@dragonsangel01) reported 52 minutes ago from Poplar, England

  Right I have contacted @AskNationwide a couple of times as my credit card statement don’t look right and I have spoken to someone and neither do they. Can’t get through on the phone because they keep saying they can’t hear me. Is this anyway to treat a loyal customer. 😡😡

• 
  Keighley West (@KeighleyWest) reported 55 minutes ago from Hackney, England

  @nickholding01 @AskNationwide I’m having the exact same bloody problem!!

• 
  Angry (@Palouisea) reported 58 minutes ago from Enfield Lock, England

  @AskNationwide if you or your loved ones were seriously ill and got this letter would you be impressed. Plus on one of my calls I did explain loopholes in your security. Bit hey sure your "root cause team " no plain English here. ??? Staff training??? Moving out soon as you help

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Graham (@StMichael888) reported 5 minutes ago

  @MikeScanes18 @AskNationwide There customer service is a farce in itself!! There 24 hour line, only 12 hours, 5 days a week. Bloody pathetic, incompetent to the core!!

• 
  Chris Hampson 💙 (@Bonzo1805) reported 8 minutes ago

  @AskNationwide That’s the number I called and was cut off. Do I need to try this number again? Many thanks for your help.

• 
  Richard Carter (@Richardmcfc) reported 9 minutes ago

  @AskNationwide iPhone and it’s just been updated to the latest iOS and was told it would work. Still not working. Funny how my new bank app is working and they’ve not had a problem. Just nationwide leaving customers high and dry. Three weeks now.

• 
  Paul Holman 💙 (@PaulHolman100) reported 11 minutes ago

  @AskNationwide Whether a Flex account can be used by a sole trader to accept income and make vat payments from. Different answers all over the net. No help from your chat system.

• 
  Richard Carter (@Richardmcfc) reported 15 minutes ago

  @AskNationwide so on the 3 weeks nationwide have banned Apple customers form using internet banking I’ve managed to get a new account and use the new banks app on the same Apple iOS nationwide refuse to update. Well done nationwide. Lost a customer and you don’t care

• 
  Graham (@StMichael888) reported 16 minutes ago

  @MikeScanes18 @AskNationwide Nationwide Building Society are criminally corrupt. No wonder why they have lost so many of there previous customers who have switch to other banks. They haven't refuted closing down in about 4 years became of there disastrous reputation in recent years.

• 
  Sir Neil Arnfield ☠️💙🤍💙🤍🍍 (@neilarnfield) reported 19 minutes ago

  @djonesbutchers @AskNationwide Did they help you cash the lad next doors cheque

• 
  Aew Figure Collecting God (@AewGod) reported 23 minutes ago

  @AskNationwide why when I try to order something with my card the card verification screen won't load so I cannot checkout my shopping please help

• 
  Chris Hampson 💙 (@Bonzo1805) reported 32 minutes ago

  @AskNationwide NCP not picking up the phone, answering tweets, or answering their website message service. I’m more disappointed with Nationwide and lack of cover. I thought being a FlexPlus customer I would get more help and support. Thinking of closing all my Nationwide accounts now.

• 
  Mike Scanes (@MikeScanes18) reported 33 minutes ago

  @AskNationwide I have done this, only now to be told I have to wait 7 days to have access to online banking. I was never told this, and did not have this situation with my other two bank accounts!