Nationwide status: access issues and outage reports
Some problems detected
Users are reporting problems related to: login, website and mobile app.
Full Outage Map
- Nationwide generated 0 outage signals in the last 24 hours around Acton, including 0 direct reports.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Acton, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Acton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Nationwide
Nationwide is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Acton, England
The most recent Nationwide outage reports came from the following cities: City of London, London, Hackney, Harringay, Croydon, Tower Hamlets, Poplar, Hounslow, Hayes, Wembley, Kensington, Worcester Park, and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 City of London
|
Transfer | 5 hours ago |
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London
|
Website | 5 hours ago |
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Hackney
|
Login | 2 days ago |
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London
|
Mobile App | 2 days ago |
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City of London
|
Website | 3 days ago |
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Harringay
|
Website | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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Richard Lingard (@RichardPLingard) reported from City of London, England@MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.
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Adam Rees-Taylor (@adamreestaylor) reported from Kingston upon Thames, England@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
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Who Me? (@Mr_ML07) reported from Richmond, England@AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾
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Richard Lingard (@RichardPLingard) reported from Poplar, England@AskNationwide If only that were true I wouldn’t of spent from the beginning of March until now trying to sort out my parents with dementia‘s problems in finance all perpetuated by you. it’s like I’m the very first person to ever have parents with dementia
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Craig Spencer (@craigspencer1) reported from Stratford, England@AskNationwide Can I extract my account transaction details from the mobile app? Having continual issues getting on through browser....
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Who Cares (@ihatetimBL) reported from Hounslow, England@AskNationwide when will the problem with incoming payments be resolved?
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AgentGrizzle ™ © (@AgentGrizzle) reported from Enfield Lock, EnglandBanked with @AskNationwide many moons ago. Seen in the news that they’re struggling to process payments - THIS CLOSE TO CHRISTMAS. They were a calamity then & it seems like nothing has changed. Join a challenger bank - they value your custom and offer excellent customer service!
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It's me, John (@johnrahers) reported from Lambeth, England@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
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Emma Claire Devoil (@emmadevoil) reported from Borehamwood, England@AskNationwide why has my online transfer disappeared into the ether?! Christmas week is not a week I can afford to lose money! And no one answering your messaging service either 😑
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Julian Budd (@redmanjules) reported from Poplar, England@AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show
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Who Cares (@ihatetimBL) reported from Hounslow, England@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
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Michael (@MichaelLeHarvey) reported from Stratford, EnglandGenuinely very impressed with @AskNationwide mortgage switching service. Took me 5 mins online to switch to a new deal, better interest rate, was able to change term of loan and didn’t have to pay a fee for switching to a new deal with 3 months left on old one. Bravo!
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Maureen McGinn (@mcginn_maureen) reported from Ealing, England@AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!
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It's me, John (@johnrahers) reported from Lambeth, England@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
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Connor (@connorlol) reported from Paddington, England@AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you
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Claire Petzal 🥨 (@clairelpetzal) reported from Wandsworth, England@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
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AgentGrizzle ™ © (@AgentGrizzle) reported from Enfield Lock, England@GavinCorrigan @AskNationwide Something fishy here. They can’t put money in, but are happy for it to come out? 🤔 This close to Christmas…when people get paid early to help cover the extra costs
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Simon Nash 🔶🌹💚🇪🇺🌍 (@simonnash) reported from Hackney, England@AskNationwide hullo just so you know authentication texts from app arriving agonisingly slow today.
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Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
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me through a lens (@me_throu_a_lens) reported from Enfield Lock, England@AskNationwide just been hung up on for asking a question..?!Normally good service but that’s shocking...
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Kirstie Edwards (@kirst_j_edwards) reported@AskNationwide Sympathy does not change the fact that the breakdown team have not provided a solution of any kind. We need to know where our children will be sleeping tomorrow night. Where is our car?!Somebody must help us. We have paid for a policy which offers a service we are not receiving.
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Karen 💙 (@KzpKaren) reported@AskNationwide why do I have to resort to Twitter to try to get a response and mortgage solution from you? Absolutely awful service from your customer resolution dept.
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𝓚𝓪𝔂𝓵𝓮𝓲𝓰𝓱 (@_misskayface) reported@AskNationwide hello! I need to access bank statements from September 2021 - January 2022. My account closed approx January 2022 - will I be able to do this? Thanks
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KarenJ (@Karen_J4) reported@AskNationwide Thanks for your reply. It would be great if @AskNationwide could consider customers who don’t have access to the internet.
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Kirstie Edwards (@kirst_j_edwards) reported@AskNationwide We have virtually no signal… after an hour on hold this morning it cut out. Our children are distressed. We are distressed. You MUST help.
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Denise Manzor (@DeniseManzor) reported@AskNationwide Can you explain why you are asking for a medical certificate to support an original Power of Attorney issued by the Office of the Public Guardian Scotland? Is this normal practice?
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Foofoo (@borgorsyum) reported@AskNationwide Hi, I've opened a Triple Access savings ISA account but I dont know how to check when I first made the account, it's completely online. Could you please tell me how, since I need it for my DBS check?
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Peter Harding (@petersharding) reported@AskNationwide I visited Deal branch today, cool thanks to A/C units. The electric front door was locked open, when queried, staff told me that it was because it was 'too cold'. Asked if the A/C could not be turned down, told it was on max. There is an energy crisis!
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🌸Rebecca🌸 (@_LimbalRings) reported@AskNationwide He rang yesterday and the woman couldn't help him because he didn't know when he opened his account because it was forever ago. He was told to ring back and get someone else who would ask different questions the next time. It's pretty poor. He rang back and they said a week!
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Kirstie Edwards (@kirst_j_edwards) reported@TheAA_UK @AskNationwide @TheAA_UK You are contracted to recover our family and make us safe, provide transport accommodation and return to the UK. Still nothing. Hours and hours on hold. At 8am we and our children will be at the side of the road with all our baggage. HELP US.