Nationwide status: access issues and outage reports

Problems in the last 24 hours in Hillingdon, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Hillingdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hillingdon, England

The most recent Nationwide outage reports came from the following cities: Richmond.

City	Problem Type	Report Time
Richmond	Login	14 days ago
Slough	Mobile App	2 months ago
Twickenham	Login	3 months ago
Hounslow	Login	4 months ago
Hayes	Transactions	4 months ago
Wembley	Mobile App	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Hillingdon, England

Latest outage, problems and issue reports in Hillingdon and nearby locations:

• 
  Adam Rees-Taylor (@adamreestaylor) reported 2 minutes ago from Kingston upon Thames, England

  @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

• 
  Maureen McGinn (@mcginn_maureen) reported 7 minutes ago from Ealing, England

  @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

• 
  Who Me? (@Mr_ML07) reported 16 minutes ago from Richmond, England

  @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

• 
  Steve Brown (@BrownGFX) reported 22 minutes ago from Kingston upon Thames, England

  @AskNationwide We have separate login credentials but all accounts are in joint names

• 
  Charlotte McBrayne (@CharlieMcBrayne) reported 37 minutes ago from Hillingdon, England

  @AskNationwide Hi, is there an issue with receiving payments again via BACS?

• 
  Who Cares (@ihatetimBL) reported 39 minutes ago from Hounslow, England

  @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

• 
  Who Cares (@ihatetimBL) reported 45 minutes ago from Hounslow, England

  @AskNationwide when will the problem with incoming payments be resolved?

• 
  Stephen McClay (@SMcClay29) reported 57 minutes ago from Hounslow, England

  @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

• 
  Nigel Vivian (@nigelvivian) reported 58 minutes ago from Kingston upon Thames, England

  @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris (@Sparky2504) reported 4 minutes ago

  Hi @AskNationwide The app isn’t working for me either! It hasn’t been working since last night. Keeps saying “Something went wrong”. I have restarted the app and also uninstalled and reinstalled it. Still doesn’t work.

• 
  Francis Wilcox (@Tel_Wilcox) reported 5 minutes ago

  @AskNationwide @VirginMoney another day WITHOUT access to my money😠 No explanation why account was closed+No way to get MY money+Refuse to tell me what happens next CUSTOMER FOR 4 DECADES😲 ONE MORE DAY WITH ZERO COMMUNICATION👎 Appalling service❎ Recomend ppl change🤔

• 
  Premier League tour (@IAmtheRedeemer) reported 7 minutes ago

  The new update for the @AskNationwide app is so useful. Being able to view your PIN and card details inside the app is a massive help.

• 
  Jordan (@JordanPostingX) reported 8 minutes ago

  @AskNationwide Good morning. When the email is sent saying "we've popped you a new card in the post", is that sent as soon as it goes to the postal service or when the post is due for delivery and do you send First Class or Second Class please? Thanks.

• 
  Z 💬 (@ZC1337) reported 8 minutes ago

  @AskNationwide why are your services down? I’m trying to pay my rent and you’re not available to take my call to assist me. Not helpful!

• 
  Ryan Gerrard (@RyanLGerrard) reported 9 minutes ago

  @AskNationwide Why do you think it’s acceptable for your advisors to lie about correspondence they have in fact received from me? This has resulted in a non-thorough investigation by a very dismissive complaints handler, who has now closed the case. Shocking customer service.

• 
  daisy macvicar (@daisy_macvicar) reported 9 minutes ago

  @AskNationwide I’m currently unable to get into my account as it says “if you’ve forgotten your password” and I’ve followed the steps using the card reader to try and log in. It’s not allowing me to as it say there’s a issue and to restart the app

• 
  Mark Wilson #NAFOfellas 🇬🇧 🇺🇦 (@MarkWil66911411) reported 10 minutes ago

  @AskNationwide just had a faster payment sent however nothing is showing in the app are you aware of any issues

• 
  Tina Raistrick (@tinamay1977) reported 10 minutes ago

  @AskNationwide They cant be ,down detector are reporting issues. Ive done the above.

• 
  ian ross (@ianross48395988) reported 10 minutes ago

  @AskNationwide I am a director of a Landscaping company. After spending hours arranging a contract with a Nationwide customer whom I met at his home had lenghty discussions and agreed a contract he signed and asked to proceed. NATIONWIDE text him, called him witheld Payment! Said it was a SCAM!