Is Nationwide down in Caterham, Surrey, England?
Some problems detected
Users are reporting problems related to: website, mobile app and login.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Nationwide
Nationwide is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Website (30%)
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Mobile App (27%)
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Login (27%)
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Transactions (11%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent Nationwide outage reports came from the following cities: London, Crawley and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
| London |
Mobile App | |
| Crawley |
Mobile App | |
| Redhill |
Website | |
| London |
Mobile App | |
| London |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?
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Vanessa Welham
(@VanessaWelham1) reported
from
Lambeth, England
After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Adam Rees-Taylor
(@adamreestaylor) reported
from
Kingston upon Thames, England
@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
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angela💙💚🌈💐La!
(@andersonsangela) reported
from
Bromley, England
Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed
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Hannah Moyne
(@hannah_moyne) reported
from
Bromley, England
@AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.
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Nigel Vivian
(@nigelvivian) reported
from
Kingston upon Thames, England
@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
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Ingrid Marsh
(@IngridMarsh_) reported
from
Lambeth, England
@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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Lisa Joyce
(@lisajoyce33) reported
from
Bromley, England
@AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?
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Steve Brown
(@BrownGFX) reported
from
Kingston upon Thames, England
@AskNationwide We have separate login credentials but all accounts are in joint names
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Nikki Thomas
(@bunnies6675) reported
from
Sevenoaks, England
@AskNationwide my ISA was transferred to you about 2 months ago but I still have no option of transferring money into it from my other accounts with you. Please help!
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Cullinane
(@TonyCullinane) reported
@AskNationwide Hi Laura, I don't think calling your standard Helpline will be of any help to me, and I don't have time to spend on the phone. Are you aware that your App doesn't work?
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JustJules
(@Jules541834318) reported
@AskNationwide we are having an absolute nightmare with our mortgage application - it’s almost 7 weeks since we applied and no one can tell us what is going on. We’ve tried everything and are just at a complete loss. Never had such bad service
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STHLDN
(@STHLDN1) reported
@AskNationwide Apple take several payments via the exact debit card, so no issues there?
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Roisin Kerr
(@KerrRoisin) reported
@AskNationwide hi I have a complete save withdrawal on my credit card for £15! It is unauthorised can you help?
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Jax N
(@JaxStarOfficial) reported
@AskNationwide is there an issue with the app? All my accounts have disappeared from the app and I can’t access my money
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Liam Rafferty
(@liamrafferty85) reported
@AskNationwide Chip and pin, but didn’t get to the pin stage. He said it wasn’t working
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michelle henfrey
(@mish1h) reported
@AskNationwide I have tried 3 times to open a instant saver acct but each time at the end it says technical issues. Is there a problem with the server?
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Tony Cullinane
(@TonyCullinane) reported
@AskNationwide It's a Samsung S7. The app opens, but when I try to log in it says it is experiencing a technical problem and to restart the app. I do so, but no difference.
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...
(@ThePutinHater) reported
@GBNEWS I've got an appointment for @AskNationwide tomorrow. Sorry @NatWest_Help but thus is a joke. 10 years with you gone down the drain 😒
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Detuned_Radio
(@Detuned__Radio) reported
@AskNationwide is the app down? The last 3 days ive not been able to get past the first page "technical issue. Please restart the app"?