Is Nationwide down in Caterham, Surrey, England?
Some problems detected
Users are reporting problems related to: mobile app, website and transactions.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 26: Problems at Nationwide
Nationwide is having issues since 10:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (55%)
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Website (26%)
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Transactions (6%)
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Login (6%)
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Withdrawals (3%)
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Transfer (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.
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Nikki Thomas
(@bunnies6675) reported
from
Sevenoaks, England
@AskNationwide my ISA was transferred to you about 2 months ago but I still have no option of transferring money into it from my other accounts with you. Please help!
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.
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Lisa Joyce
(@lisajoyce33) reported
from
Bromley, England
@AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?
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Hannah Moyne
(@hannah_moyne) reported
from
Bromley, England
@AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
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Nigel Vivian
(@nigelvivian) reported
from
Kingston upon Thames, England
@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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Adam Rees-Taylor
(@adamreestaylor) reported
from
Kingston upon Thames, England
@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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WilliamwallaceX25
(@wallacewill17) reported
@AskNationwide You didn't show me or my family respect, after 20 years of being a customer, you refused to extend my mortgage..and told us to sell our house two weeks before xmas, you caused my family a lot of stress... you suck @AskNationwide I will never forgive or forget #myenemynationwide
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Kettle
(@heylooku) reported
@AskNationwide I didn't get the correct amount from an ATM, is there a way to message you in the app? I can't make phone calls from my phone as the speaker is broken
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Athena Nike 🏁 🟥 KPSS
(@AthenaNike4) reported
@AskNationwide @cathydevine56 Do you mean you think it's right for trans-identifying males to push their way into women's sports? Please be clear - I've got a lot of money invested with you which won't be there if you support the destruction of women's sports.
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WilliamwallaceX25
(@wallacewill17) reported
@AskNationwide You didn't show me or my family respect, after 20 years of being a customer, you refused to extend my mortgage..and told us to sell our house two weeks before xmas, you caused my family a lot of stress... you suck @AskNationwide I will never forgive or forget #myenemynationwide
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Rich Higson
(@rich77hig) reported
Not really sure what’s changed in the last 2 weeks @AskNationwide but trying to pay for anything even after confirming it’s me in the app is becoming impossible! Appreciate the extra layer to protect your customers but there are times I need to actually pay for goods!!!
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Sarah Pybus
(@PybusTrans) reported
@AskNationwide I genuinely don't the energy to engage with Nationwide twice in one day. I cried for half an hour this morning after my phone call with your "specialist support team" (a misnomer if ever I heard one)
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Joanne Dean
(@dean_joanne) reported
@AskNationwide I just got told this on the live chat but can’t believe what I’m hearing. Can’t use new card at all. So either there’s a known issue or there isn’t. Please confirm
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SadieTrent_92 🇺🇦 👩🚀
(@sadietrent_92) reported
@AskNationwide Someone spoke to visual dispute who told me basically they couldn't help me as @AXS_UK had not cancelled my ticket? Why waste my time to tell me that
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ChilledLapin 🇺🇦💙💛
(@ChilledLapin) reported
@DarrenPRedick @HSBC_UK @AskNationwide Been with them for 35 years and always had good customer service.
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Joanne Dean
(@dean_joanne) reported
@AskNationwide I was told that if I went into a branch with ID I could take out cash or use my old card which I don’t have anymore. My new card is not working. Told this is known issue.