Is Nationwide down in Caterham, Surrey, England?
Problems detected
Users are reporting problems related to: mobile app, login and website.
The latest reports from users having issues in Caterham come from postal codes CR3.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Nationwide
Nationwide is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (30%)
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Login (28%)
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Website (24%)
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Transactions (11%)
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Transfer (4%)
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Withdrawals (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent Nationwide outage reports came from the following cities: London, Caterham, Swanley, Crawley and Worcester Park.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
| London |
Login | |
| Caterham |
Login | |
| Swanley |
Website | |
| Crawley |
Mobile App | |
| Worcester Park |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.
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Nigel Vivian
(@nigelvivian) reported
from
Kingston upon Thames, England
@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
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Lisa Joyce
(@lisajoyce33) reported
from
Bromley, England
@AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?
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Nikki Thomas
(@bunnies6675) reported
from
Sevenoaks, England
@AskNationwide my ISA was transferred to you about 2 months ago but I still have no option of transferring money into it from my other accounts with you. Please help!
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Hannah Moyne
(@hannah_moyne) reported
from
Bromley, England
@AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.
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Vanessa Welham
(@VanessaWelham1) reported
from
Lambeth, England
After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Adam Rees-Taylor
(@adamreestaylor) reported
from
Kingston upon Thames, England
@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Ingrid Marsh
(@IngridMarsh_) reported
from
Lambeth, England
@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Beccii Searjeant
(@BecciiS_) reported
@AskNationwide app constantly tells me ‘request timed out’ and I can’t login even when I have a stable internet connection 😩
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Autarkis - Commissions Open!
(@AutarkisPaints) reported
Hi @AskNationwide, I'm trying to set up your app on my new phone. My card reader says 'error' every time I put the card in to get a code, and I've forgotten my passnumber so can't get in that way! Can you help me get logged in please?
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BT
(@malonetoone) reported
@AskNationwide I sent a return to @Missguided_help in the period they were undergoing liquidation. They said to contact source of payment which is my Nationwide debit account so would you be able to help me here?
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LouiseH
(@louhou444) reported
@vanmoyles @HalifaxBank Please do it, I used to work for them and am so thankful I don't anymore - go with the @AskNationwide instead, though fully expect them to go down this woke rabbit hole soon!!
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1104Buck
(@Michael41108885) reported
@AskNationwide @CarolDawn1980 Wednesday 29th June 2022. Your app is not working on Android, will it be fixed anything soon?
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andrea sweetlove
(@andisweet) reported
@AskNationwide on hold for 32mins so far - can anyone help with a question regarding ID checks ??
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Brad Pinhorn
(@Brad_Pinhorn) reported
@AskNationwide hey…not sure if you can help. But if I buy an item on Facebook Marketplace via bank transfer and the item doesn’t turn up, would I be covered in anyway?
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Carpe Jugleum
(@carpejugleum) reported
@AskNationwide Love being accused of being patronising by your call line at 8.30am.Maybe if you employed staff who actually listened, absorbed facts ,were heaven forbid possibly helpful it would help the situation.
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Jake
(@jake_027) reported
@AskNationwide I've just tried to pay £5 into my account at the Manchester Market Street ATM but it took ages processing and then said it was unable to return my cash and to speak to a member of staff, but the branch isn't open at this time. Can you help please?
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Peter Scandrett
(@proogs) reported
Hi @AskNationwide - why can I open accounts online at any time of day or night, but I can't close them online outside of working hours? Thanks.