Is Nationwide down in Caterham, Surrey, England?
Some problems detected
Users are reporting problems related to: mobile app, website and login.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Caterham, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at Nationwide
Nationwide is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (36%)
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Website (27%)
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Login (27%)
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Transactions (7%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent Nationwide outage reports came from the following cities: Swanley, Crawley, Worcester Park and London.
| City | Problem Type | Report Time |
|---|---|---|
 Swanley |
Website | |
| Crawley |
Mobile App | |
| Worcester Park |
Mobile App | |
| London |
Mobile App | |
| London |
Website | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
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Hannah Moyne
(@hannah_moyne) reported
from
Bromley, England
@AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!
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Vanessa Welham
(@VanessaWelham1) reported
from
Lambeth, England
After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Adam Rees-Taylor
(@adamreestaylor) reported
from
Kingston upon Thames, England
@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
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Nigel Vivian
(@nigelvivian) reported
from
Kingston upon Thames, England
@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?
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Lisa Joyce
(@lisajoyce33) reported
from
Bromley, England
@AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?
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Nikki Thomas
(@bunnies6675) reported
from
Sevenoaks, England
@AskNationwide my ISA was transferred to you about 2 months ago but I still have no option of transferring money into it from my other accounts with you. Please help!
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Luke/Zonda - Staff @Trovo.Live
(@LTZONDA) reported
@AskNationwide please explain to me how you can lose £7k+ and then expect a customer to wait over 3 weeks for an ‘investigation’ bullshit. Credit my account. It’s not hard. Useless customer service
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Joanna
(@JDUFFSLEY) reported
@AskNationwide very disappointed with the service I have received form your credit card company. After being s loyal customer for many years I fail to understand how you think it's acceptable not to action a simple balance transfer of a refund in over 10 business days!?!?!
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Si Lush
(@simonlush) reported
Hey @AskNationwide how about waiving the SWIFT payment fee in order to send money to the Ukraine armed forces support account?
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Matthew Montgomery
(@tsissab86) reported
@AskNationwide hi I am currently abroad and my banking app does not seem to be working it won’t let me set up a payee or let me transfer to people I’ve already paid before
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MissXenetia💙
(@xenetia) reported
@AskNationwide anybody actually working on your fraud line?
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Andy Oliver
(@oshodisa) reported
@AskNationwide how do I get a new card reader please. Its not obvious from the help section on the app. (also there has to be a better way than needing that stupid card reader...)
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MikeyMoo
(@Mikeyvex81) reported
@AskNationwide hi there is there a problem with payments? I'm the only one at my workplace with nationwide and my coworkers have all been paid apart from me
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Emily
(@EmilyyDouglas) reported
@AskNationwide Called this number, transferred to someone else which said to call back later. Is there another number I am supposed to call? Wasn’t much info given in order to help me. Thanks
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Matthew Montgomery
(@tsissab86) reported
@AskNationwide Why would I need to re-register when the app was working fine a few days ago. This is not great while I’m abroad having to do all this
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Paul McKigen
(@paulmc_96) reported
@AskNationwide hi, yesterday I made an order from argos, they payment has been processed but in my bank pending transactions there is another amount of 129.95 to come out. What can I do here? Or is it a visual error on the app?