Is Nationwide down in Banstead, Surrey, England?
Some problems detected
Users are reporting problems related to: mobile app, website and login.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Banstead, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 23: Problems at Nationwide
Nationwide is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
-
Mobile App (33%)
-
Website (28%)
-
Login (20%)
-
Transactions (13%)
-
Withdrawals (4%)
-
Transfer (2%)
Live Outage Map Near Banstead, Surrey, England
The most recent Nationwide outage reports came from the following cities: Fulham, London and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 Fulham |
Login | |
| London |
Mobile App | |
| Redhill |
Website | |
| London |
Mobile App | |
| London |
Website | |
| London |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
-
Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide when will the problem with incoming payments be resolved?
-
Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.
-
Lisa Joyce
(@lisajoyce33) reported
from
Bromley, England
@AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?
-
Claire Petzal 🥨
(@clairelpetzal) reported
from
Wandsworth, England
@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
-
Ingrid Marsh
(@IngridMarsh_) reported
from
Lambeth, England
@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
-
It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
-
It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
-
Hannah Moyne
(@hannah_moyne) reported
from
Bromley, England
@AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!
-
Nigel Vivian
(@nigelvivian) reported
from
Kingston upon Thames, England
@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
-
Who Me?
(@Mr_ML07) reported
from
Richmond, England
@AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾
-
Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
-
Vanessa Welham
(@VanessaWelham1) reported
from
Lambeth, England
After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
-
Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
-
Stephen McClay
(@SMcClay29) reported
from
Hounslow, England
@AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.
-
angela💙💚🌈💐La!
(@andersonsangela) reported
from
Bromley, England
Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed
-
Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.
-
Mike Fuller
(@ninepine) reported
from
Banstead, England
@AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.
-
Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
-
Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?
-
Adam Rees-Taylor
(@adamreestaylor) reported
from
Kingston upon Thames, England
@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
-
nick foss
(@amsnick1970) reported
@AskNationwide is your online down ?
-
Kalah10
(@YeahhImMee) reported
@AskNationwide Keeps saying my password is not working but it is defo the right password
-
Rebecca Holliday
(@RebeccaHollid14) reported
@AskNationwide what absolute shocking customer service! No personal touch at all! I can not believe that they aren’t willing to help and support their customers #shocking
-
MKPhil
(@_philthegeek) reported
@AskNationwide Why hasn't the rate on my Flex Instant Saver gone up? Base Rates have risen 1% since November but the interest rate hasn't changed. Other have put up their rates. Quick to hurt Mortgage holders, slow to help Savers.
-
Kalah10
(@YeahhImMee) reported
@AskNationwide any reason my online banking app is not working ?
-
WRSL
(@ucannotmakeitup) reported
@AskNationwide Yes, but OTHER BANKS are giving customer steady decent rates and you just stick to your script like a broken record!
-
SteveO
(@Steve_Orlando) reported
@AskNationwide It seems the whole of Nationwide Employees are paralysed with the inability to exercise Commin Sense or even initiative. No-one willing to own my problem which THEY created through I eptitude. Could a decision maker @AskNationwide sort your mess out please!
-
YoYingers
(@YoYingers) reported
@AskNationwide Thanks for responding but it doesn’t answer my question or why you’re not passing down interest earnings onto your customers.
-
JJ 🌈🖤💙😷💉🇪🇺 🇵🇸 🇺🇦
(@eloguent_pizazz) reported
@AskNationwide No, and it's not the homepage that's the problem, that's loading fine, it's the online banking link that doesn't load. Just times out.
-
JJ 🌈🖤💙😷💉🇪🇺 🇵🇸 🇺🇦
(@eloguent_pizazz) reported
@AskNationwide your online login is not loading - has something gone down?