Is Nationwide down in Banstead, Surrey, England?
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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Banstead, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
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Mobile App (40%)
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Website (32%)
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Transactions (13%)
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Login (11%)
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Transfer (4%)
Live Outage Map Near Banstead, Surrey, England
The most recent Nationwide outage reports came from the following cities: London and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Hounslow |
Mobile App | |
| London |
Login | |
| Kingston upon Thames |
Website | |
| Mitcham |
Website | |
| London |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Nationwide Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide when will the problem with incoming payments be resolved?
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
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Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
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Ingrid Marsh
(@IngridMarsh_) reported
from
Lambeth, England
@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.
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Who Me?
(@Mr_ML07) reported
from
Richmond, England
@AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾
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Adam Rees-Taylor
(@adamreestaylor) reported
from
Kingston upon Thames, England
@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
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Lisa Joyce
(@lisajoyce33) reported
from
Bromley, England
@AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?
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Claire Petzal 🥨
(@clairelpetzal) reported
from
Wandsworth, England
@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
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Hannah Moyne
(@hannah_moyne) reported
from
Bromley, England
@AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!
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Nigel Vivian
(@nigelvivian) reported
from
Kingston upon Thames, England
@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
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Vanessa Welham
(@VanessaWelham1) reported
from
Lambeth, England
After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.
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Stephen McClay
(@SMcClay29) reported
from
Hounslow, England
@AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Joanna_Laura
(@Joanna_Laura88) reported
from
Redhill, England
@AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?
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Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
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angela💙💚🌈💐La!
(@andersonsangela) reported
from
Bromley, England
Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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C
(@charlie_wiles) reported
@AskNationwide I’ve just had a Payment taken out as a direct debit and have no subscription with the company in question, can you help?
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rsidney
(@rdotsidney) reported
@AskNationwide i just cannot get along with your website virtual assistant stock questions so have left a new message in the text box. will i get a response from the team that way?
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Kirstie Edwards
(@kirst_j_edwards) reported
@TheAA_UK @AskNationwide @TheAA_UK You are contracted to recover our family and make us safe, provide transport accommodation and return to the UK. Still nothing. Hours and hours on hold. At 8am we and our children will be at the side of the road with all our baggage. HELP US.
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Kirstie Edwards
(@kirst_j_edwards) reported
@AskNationwide France. There is a whole thread. Please Help us. This is distressing for us and beyond incompetent. Please DM me the phone number of a senior member of your team immediately or we will go to the press.
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Sheeny
(@sheenyween89) reported
@VanessaWelham1 @AskNationwide So sorry to hear you are having problems too, honestly the most stress I have ever gone through, the hours I spent crying and being on hold was despicable. Hopefully your completion date goes without a hitch (I had 3!!) I have my fingers crossed for you x
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dwilbee
(@Deb_Wilbee) reported
@AskNationwide Hi India, unfortunately the branch was closed at midday today, I run a pub business so I like to utilise the service out of hours. It would be prudent for staff for perform checks on machines at the start of shift.
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Beverley Ansell🏴
(@invernessarmy) reported
@AskNationwide I have now been trying to download the Nationwide App to my phone since Wednesday and encountering problem after problem. Now being told 'encountering problems'! Want to transfer money to a different account. Shouldn't be this difficult surely!
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Harrison
(@harribowhahaha) reported
Shame you have to be 18+ to transfer your current account to @NatWest_Help whatever happened to ‘helpful banking’ @AskNationwide allowed it so I’m going to stay a customer with Nationwide. How can I transfer all of my payments over there since you won’t let me switch back to you
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Gary Cookson
(@Gary_Cookson) reported
@AskNationwide hi. I’m an existing mortgage customer with 4.5 months left on a fixed rate deal. If I wanted to get a new deal, how far in advance can I lock in a deal?
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Chris Walker
(@ChrisWa01585410) reported
@AskNationwide I'm so sorry it's late sue but I've just finished work and gone to check my account through the app and it says that I'm -£18 and pennies and I can't click on it to access my account to see what has come in and what has gone out which should help me understand what is happening