Nationwide

Is Nationwide down in Banstead, Surrey, England?

Some problems detected

Users are reporting problems related to: mobile app, transactions and website.

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Banstead, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Banstead, Surrey, England 11/30/2023 19:25

November 30: Problems at Nationwide

Nationwide is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (37%)

    Mobile App (37%)

  2. Transactions (21%)

    Transactions (21%)

  3. Website (20%)

    Website (20%)

  4. Login (13%)

    Login (13%)

  5. Withdrawals (5%)

    Withdrawals (5%)

  6. Transfer (4%)

    Transfer (4%)

Live Outage Map Near Banstead, Surrey, England

The most recent Nationwide outage reports came from the following cities: London, Mitcham, Bromley, Croydon and Sutton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomMitcham Transactions
United KingdomLondon Transfer
United KingdomLondon Transactions
United KingdomBromley Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Banstead, England

Latest outage, problems and issue reports in Banstead and nearby locations:

  • VanessaWelham1 Vanessa Welham (@VanessaWelham1) reported from Lambeth, England

    After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

  • clairelpetzal Claire Petzal 🥨 (@clairelpetzal) reported from Wandsworth, England

    @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.

  • andersonsangela angela💙💚🌈💐La! (@andersonsangela) reported from Bromley, England

    Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

  • BrownGFX Steve Brown (@BrownGFX) reported from Kingston upon Thames, England

    @AskNationwide We have separate login credentials but all accounts are in joint names

  • adamreestaylor Adam Rees-Taylor (@adamreestaylor) reported from Kingston upon Thames, England

    @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

  • hannah_moyne Hannah Moyne (@hannah_moyne) reported from Bromley, England

    @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

  • IngridMarsh_ Ingrid Marsh (@IngridMarsh_) reported from Lambeth, England

    @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

  • lisajoyce33 Lisa Joyce (@lisajoyce33) reported from Bromley, England

    @AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

  • Mr_ML07 Who Me? (@Mr_ML07) reported from Richmond, England

    @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide when will the problem with incoming payments be resolved?

  • nigelvivian Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England

    @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • Harriet76958875 Georgia Handley (@Harriet76958875) reported

    @AskNationwide There’s no point as you always blame us or some other issue. Had enough. It’s my money and I should be able to access it. It’s 2022 not 1822. I’m complaining to the ombudsman this time. You are leaving me unsafe and abandoned abroad. It’s disgusting.

  • oaptobe anntwacky (@oaptobe) reported

    @AskNationwide hi I have sent a message on Facebook messenger I need some assistance but am in Canada and cannot phone. Cards not working I hope you can help thanks

  • charl_kate Charlotte Morrissey (@charl_kate) reported

    @AskNationwide im trying to see my upcoming regular payments but keep getting an error message on that page when I log into my account online. Is that part of your system down?

  • Harriet76958875 Georgia Handley (@Harriet76958875) reported

    @AskNationwide No. Am done. You just lost £90K worth of accounts. Been a customer over 20 years. No more. Sick of being treated like an idiot.

  • Benjones241 Ben jones (@Benjones241) reported

    @SmoggyLondon @AskNationwide You can message @hacksupport2 on Instagram...he's a support agent

  • schmucksidyboy Pry it from their cold, dead fingers! (@schmucksidyboy) reported

    @AskNationwide @Wright95Ann Well THERE'S YER PROBLEM! JFC Nationwide. Get your head out of your *** and find the problem. Women are often as good or better with tech and software development than men. The problem is NOT your applicants. Its your recruiters, your culture...but its a YOU problem for sure.

  • swailesfrmwales save the bees (@swailesfrmwales) reported

    @HSBC_UK the switch over incentive is a trap to make be on hold to chase up money that was promised. People go elsewhere that are offering similar incentive without the hassle or terrible customer service. @AskNationwide @LloydsBank

  • Harriet76958875 Georgia Handley (@Harriet76958875) reported

    @AskNationwide Have just rung number. She says there is no issue with the cards. The usual crap. It’s all our fault. Two adults, two different cards. Neither worked. It’s not us. It’s this excuse for a bank. I’m done. Left with €45 for 3 days for 2 people. Am f*****. You don’t care. Disgrace

  • VickyTolliday Vicky Tolliday (@VickyTolliday) reported

    Awful customer service from @AskNationwide - trying to get a mortgage valuation since March. Rang to chase again & told they can’t help me, can’t escalate & have to wait until 8th June! Iv been a customer for 20 years!!!

  • LuciferNetfliix 🕯️Sheri 🇺🇦 (@LuciferNetfliix) reported

    @AskNationwide Hi Dominika, The app was fine last night, all updates were installed automatically, this morning the tech prob notification pops up when i open the app, everything is as it should be except I cant access the app today, what should I do now?