Nationwide

Is Nationwide down in Banstead, Surrey, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Banstead, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Banstead, Surrey, England 03/10/2026 07:55

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (37%)

    Mobile App (37%)

  2. Website (25%)

    Website (25%)

  3. Login (25%)

    Login (25%)

  4. Transactions (9%)

    Transactions (9%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Banstead, Surrey, England

The most recent Nationwide outage reports came from the following cities: Caterham, Worcester Park, London, Hounslow, Walton-on-Thames and Fulham.

Loading map, please wait...
City Problem Type Report Time
United KingdomCaterham Login
United KingdomWorcester Park Mobile App
United KingdomLondon Mobile App
United KingdomHounslow Login
United KingdomLondon Website
United KingdomWalton-on-Thames Login

Community Discussion

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Nationwide Issues Reports Near Banstead, England

Latest outage, problems and issue reports in Banstead and nearby locations:

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

  • andersonsangela angela💙💚🌈💐La! (@andersonsangela) reported from Bromley, England

    Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?

  • adamreestaylor Adam Rees-Taylor (@adamreestaylor) reported from Kingston upon Thames, England

    @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

  • SMcClay29 Stephen McClay (@SMcClay29) reported from Hounslow, England

    @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

  • hannah_moyne Hannah Moyne (@hannah_moyne) reported from Bromley, England

    @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

  • clairelpetzal Claire Petzal 🥨 (@clairelpetzal) reported from Wandsworth, England

    @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

  • VanessaWelham1 Vanessa Welham (@VanessaWelham1) reported from Lambeth, England

    After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

  • nigelvivian Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England

    @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

  • IngridMarsh_ Ingrid Marsh (@IngridMarsh_) reported from Lambeth, England

    @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

  • Mr_ML07 Who Me? (@Mr_ML07) reported from Richmond, England

    @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

  • lisajoyce33 Lisa Joyce (@lisajoyce33) reported from Bromley, England

    @AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide when will the problem with incoming payments be resolved?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • chris59806030 chris (@chris59806030) reported

    @AskNationwide why does your website say to visit in branch to make an individual account joint when you will not do it anyway?

  • TBD_R The Basement Door (@TBD_R) reported

    @AskNationwide my Face ID has stopped working since reinstalling the banking app, my device is not showing when I go to security and mange devices?

  • linsey1404 Linze (@linsey1404) reported

    @AskNationwide the app won't let me transfer my money.. It is saying there is a service issue and that you are working on it... Is this correct?

  • oricachaneltay Orica (@oricachaneltay) reported

    @AskNationwide When I go onto the website I don’t get the option to use the chat service

  • Tinnii Tinni Guha Roy (@Tinnii) reported

    @AskNationwide I spoke to someone on chat and they verified that the lines were closed when you say on your website they are open.

  • MosoRen Just Mos (@MosoRen) reported

    @AskNationwide How can easily access my account history from over 18 months ago?

  • katieabid K (@katieabid) reported

    @AskNationwide hi you might want to look at when u report a card missing/lost on the app/website how are you supposed to put it in the card reader?

  • DavidWhite_IO David White (@DavidWhite_IO) reported

    @AskNationwide out with clients and you block my credit card. Call you, give the code you messaged me and… sorry, that department has gone home! I had already spent £100 & limit well above 100! Left here, with a bill with my clients, can’t pay for it! Embarrassing! Client paid

  • fuglyfairy Kt (@fuglyfairy) reported

    @AskNationwide You issued the cheque, I use the facilities in branch all the time. Why could I not just pay it in? It's ridiculous. You've lost a customer.

  • fuglyfairy Kt (@fuglyfairy) reported

    @AskNationwide utterly disgusted that you issue a cheque in joint names & your branch assistant demands I open a joint account. I'm independent I don't do joint. Telephone CS team has sorted the cheque but I've joined @Metro_Bank this not 1950! I will not be dictated to