Nationwide status: access issues and outage reports
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Full Outage Map
- Nationwide generated 0 outage signals in the last 24 hours around Banstead, including 0 direct reports.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Banstead, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Banstead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Nationwide. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Banstead, England
The most recent Nationwide outage reports came from the following cities: Croydon, Hounslow, Caterham, and Worcester Park.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Transactions | 9 days ago |
|
Hounslow
|
Login | 22 days ago |
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Caterham
|
Login | 1 month ago |
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Worcester Park
|
Mobile App | 2 months ago |
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Hounslow
|
Login | 2 months ago |
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Walton-on-Thames
|
Login | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
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Joanna_Laura (@Joanna_Laura88) reported from Redhill, England@AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.
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Who Cares (@ihatetimBL) reported from Hounslow, England@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
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Adam Rees-Taylor (@adamreestaylor) reported from Kingston upon Thames, England@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
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Vanessa Welham (@VanessaWelham1) reported from Lambeth, EnglandAfter 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor
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Joanna_Laura (@Joanna_Laura88) reported from Redhill, England@AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.
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It's me, John (@johnrahers) reported from Lambeth, England@AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity
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Who Me? (@Mr_ML07) reported from Richmond, England@AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾
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Lisa Joyce (@lisajoyce33) reported from Bromley, England@AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?
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Who Cares (@ihatetimBL) reported from Hounslow, England@AskNationwide when will the problem with incoming payments be resolved?
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Ingrid Marsh (@IngridMarsh_) reported from Lambeth, England@AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since
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Claire Petzal 🥨 (@clairelpetzal) reported from Wandsworth, England@AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!
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Stephen McClay (@SMcClay29) reported from Hounslow, England@AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.
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Mike Fuller (@ninepine) reported from Banstead, England@AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.
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angela💙💚🌈💐La! (@andersonsangela) reported from Bromley, EnglandReally disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed
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Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
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Steve Brown (@BrownGFX) reported from Kingston upon Thames, England@AskNationwide We have separate login credentials but all accounts are in joint names
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Hannah Moyne (@hannah_moyne) reported from Bromley, England@AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!
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It's me, John (@johnrahers) reported from Lambeth, England@AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please
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Joanna_Laura (@Joanna_Laura88) reported from Redhill, England@AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
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Paul (@bonerp) reported@AskNationwide when are you going to update these awful card readers to something more modern like a mobile phone app for 2fa?
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Brainless (@BrainlessRap) reported@AskNationwide She called but your support team told her that they will no be disclosing anything. Each of us tried to resolve it over the phone with you at least a couple of times.
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dan1234567890 (@dan12345678905) reported@townesvannev @AskNationwide Same here with my login!
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Liquid Chaos (Rowena - she/her) (@scotchnchocgirl) reported(Cont’d) so I shouldn’t have any problems. The lady I spoke to at @AskNationwide was brilliant & I feel confident that my money (not that I have much) is safe. @PostOffice don’t text you for unpaid fees, they put a card through the door. PLEASE BE CAREFUL!
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MarkK (@townesvannev) reported@AskNationwide Hi team. I am checking my accounts via your mobile app. My savings are there but my mortgage accounts are missing. As sweet as that would be, I guess it's a glitch at your end?
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MarkK (@townesvannev) reported@AskNationwide Same issue via your Web Internet banking. Are you sure you don't want to investigate this?
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Brainless (@BrainlessRap) reported@AskNationwide My bank said that the payment got through and where is nothing they can do. The support team in your bank stated that this account to which the money where sent does not exist. I am at loss here really as I don’t know where to go.
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Jordan Aylward (@J_Aylward) reported@AskNationwide Hi, just spent ten mins on the phone trying to request a paper statement only to be told it can't be done via phone. I urgently need this for mortgage application - please can you help?
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Goran marjanovic (@Goranmarjanov10) reported@AskNationwide Hi, Why is your online personal loan application not working? I tried on the phone and desktop. Once I get to the "tell us about you" section, I can't select the answers I need and proceed with the application. Please help!
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Kate Moss (@MissMoss89) reported@AskNationwide hello, I keep getting messages re a mortgage with you and I’m concerned someone’s tried to take credit in my name. Who can help me?