Nationwide

Is Nationwide down in Banstead, Surrey, England?

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Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Banstead, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Banstead, Surrey, England 09/04/2025 05:55

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Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Website (27%)

    Website (27%)

  2. Login (26%)

    Login (26%)

  3. Mobile App (19%)

    Mobile App (19%)

  4. Transactions (16%)

    Transactions (16%)

  5. Transfer (9%)

    Transfer (9%)

  6. Withdrawals (2%)

    Withdrawals (2%)

Live Outage Map Near Banstead, Surrey, England

The most recent Nationwide outage reports came from the following cities: London, Kingston upon Thames and Mitcham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Login
United KingdomKingston upon Thames Website
United KingdomMitcham Website
United KingdomLondon Website
United KingdomLondon Website
United KingdomLondon Website

Community Discussion

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Nationwide Issues Reports Near Banstead, England

Latest outage, problems and issue reports in Banstead and nearby locations:

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

  • nigelvivian Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England

    @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide when will the problem with incoming payments be resolved?

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide I have registered already and previously used this service but it has failed to recognise my details. I have asked for reset details & received no emails to do this. 2 days in a row now. I have also tried to re- register. It not let me? How can I do anything?

  • adamreestaylor Adam Rees-Taylor (@adamreestaylor) reported from Kingston upon Thames, England

    @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

  • IngridMarsh_ Ingrid Marsh (@IngridMarsh_) reported from Lambeth, England

    @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

  • hannah_moyne Hannah Moyne (@hannah_moyne) reported from Bromley, England

    @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide I will be working 7:30-7pm & again will miss a chance to speak to them as advertised on the policy it says 9pm then the phones still cut off at 7pm. I wanted to update a medical condition that I’ve only just found out about. Disappointed.

  • VanessaWelham1 Vanessa Welham (@VanessaWelham1) reported from Lambeth, England

    After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

  • clairelpetzal Claire Petzal 🥨 (@clairelpetzal) reported from Wandsworth, England

    @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

  • SMcClay29 Stephen McClay (@SMcClay29) reported from Hounslow, England

    @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

  • Mr_ML07 Who Me? (@Mr_ML07) reported from Richmond, England

    @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

  • andersonsangela angela💙💚🌈💐La! (@andersonsangela) reported from Bromley, England

    Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed

  • lisajoyce33 Lisa Joyce (@lisajoyce33) reported from Bromley, England

    @AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

  • Joanna_Laura88 Joanna_Laura (@Joanna_Laura88) reported from Redhill, England

    @AskNationwide please explain why you have made it impossible to use an online portal that has still not sent me log in details for travel with my flex plus account. As a nurse working shifts I cannot ever access the phone number either! Not helpful or safe. Please help ASAP.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • xdliu1127 Xuedi Liu (@xdliu1127) reported

    @AskNationwide Thanks for the reply. Have just got off the phone - was informed there was an issues with valuation (this issue was resolved about two weeks ago) but this has not been reflected internally on your system hence application can’t progress. Please help!

  • FrenziedChloe Chloé (@FrenziedChloe) reported

    @AskNationwide How do I access an online account to view when I can get a new mortgage rate? I was able to at one point but now it says it doesn’t have my email or number?

  • binarybotrading binary-bot-trading (@binarybotrading) reported

    @AskNationwide how long will your payment authorization in the app be down? I need to make online payments and don't have access to my card reader; I rely on app working.

  • Claire_Edberg Claire C🪁 (@Claire_Edberg) reported

    @AskNationwide I went to the cashpoint at 21.20 tonight. I put my card in 1, tapped the number and amt (husband) was standing guard. Took ages to release my card then come up error. Moved to the next one, i did same thing, gave me my cash. Will it have gone out twice/left money in the slot

  • SteveMonLabour Steven Garratt (@SteveMonLabour) reported from Monmouth, Wales

    @AskNationwide My card wouldn't work when I tried to leave a car park at 18.15 tonight. Payment was denied on my NCP parking pass. Was there an national issue?

  • ItsMatt_Again Matt (@ItsMatt_Again) reported

    @AskNationwide All of your branches have this issue because of the 4:30 closing time

  • PhantasmDog Black Shuck (@PhantasmDog) reported

    @AskNationwide Really helpful having your central Bristol branch close at 1300hrs on a Saturday. I mean when would people who work 9-5 do their banking? Certainly not during the week as you close at 1630hrs. I’ll just go another week without being able to access banking services.

  • PhantasmDog Black Shuck (@PhantasmDog) reported

    @AskNationwide Thanks Marcus. Ongoing issues with your banking app that apparently can’t be solved over the phone. The opening hours are ridiculous, just how are customers meant to access services face to face. It’s almost as though you don’t want us to.

  • enquisitiv Claire Hewlett (@enquisitiv) reported

    @AskNationwide Currently on hold for 35 mins!?!?!?!? Ridiculous decline in service! Sort it out please!

  • enquisitiv Claire Hewlett (@enquisitiv) reported

    @AskNationwide I am trying to unblock my pin for my card. How do I do this please? Now been on hold for 40 mins. Has there been a reduction in call centre agents? The service level has definitely declined since the pandemic. APPAULLNG!