Nationwide

Is Nationwide down in Guildford, Surrey, England?

Some problems detected

Users are reporting problems related to: mobile app, website and login.

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Guildford, Surrey, England 10/11/2025 14:45

October 11: Problems at Nationwide

Nationwide is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (34%)

    Mobile App (34%)

  2. Website (27%)

    Website (27%)

  3. Login (19%)

    Login (19%)

  4. Transactions (14%)

    Transactions (14%)

  5. Transfer (5%)

    Transfer (5%)

  6. Withdrawals (1%)

    Withdrawals (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • mikephotowild60 Mike (@mikephotowild60) reported from Guildford, England

    @Barclaycard Why would we do that after 20 years free of Barcleys problems. We are so pleased to be with @AskNationwide ever since with very few problems when we had resolved in 24 hours.

  • HannahMarsh3 Hannah Judd (@HannahMarsh3) reported from Farnborough, England

    @AskNationwide trying to download my statements online, but it isn't working? Problem your end? Or mine? 🤔

  • pmross Paul Mackenzie Ross 🇺🇦 (@pmross) reported from Aldershot, England

    Hello @AskNationwide, the spare change saver on Flex Account is still broken. I save, the money shifts accounts, the amount and CTA are still there. Tends to be a weekend bug, been going on for weeks now.

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • dougsfeline Steve Rhodes (@dougsfeline) reported

    They obviously have no defence for poor customer service, nor do they care. Complaint response overdue from @AskNationwide Complaint submitted to @NatWest_Help today, see what happens

  • Classifeeds Classifeeds (@Classifeeds) reported

    @AskNationwide @Georginapalette We're sorry, we're currently experiencing a technical problem. That's what I'm getting. Showing no transactions either. Sorry to hijack

  • kamnbeej kamlesh mistry (@kamnbeej) reported

    @AskNationwide I requested a pin last week on Thursday it still hasn't come. Its a new account. I have no access to my money. You should have sent me a pin with my card I didn't receive. Why can't banks give temp passwords through app so then you can go to cashpoint n change pin.

  • ParchmentPages Sarah Kaye ❤️ (@ParchmentPages) reported

    Absolutely fuming at @AskNationwide, we are definitely not getting our keys tomorrow because of their error! After telling us repeatedly we should get an answer today - there's been nothing!

  • Hailfire101 Hailfire (@Hailfire101) reported

    @AskNationwide is your app down? I just can't get into it. All other apps and Internet ok.

  • KeighleyWest Keighley West (@KeighleyWest) reported

    Another day, another @AskNationwide app problem!! 🤬🤬🤬

  • SocialistCapit2 Tofu-eating wokerati, anti-growth coalition. (@SocialistCapit2) reported

    As a @AskNationwide customer, I'm not keen on your TV advert normalising being unable to afford the basics, in the 5th biggest economy in the world.

  • Richard_WL Richard_WL (@Richard_WL) reported

    @AskNationwide I'm trying to access old statements online back to 2018 but it only seems to go back to 2019

  • themadhatter81 Frankie Adams (@themadhatter81) reported

    @Georginapalette @AskNationwide Having same issue here

  • emm33 Malcolm Emmett (@emm33) reported

    @AskNationwide recently had several problems with online payments where the verification message never seems to have reached you. Different online vendors. Is this a known issue?