Nationwide status: access issues and outage reports

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Solihull, England

The most recent Nationwide outage reports came from the following cities: Birmingham.

City	Problem Type	Report Time
Birmingham	Transactions	13 hours ago
Birmingham	Login	1 day ago
Birmingham	Login	7 days ago
Birmingham	Transactions	2 months ago
Birmingham	Transactions	3 months ago
Bromsgrove	Mobile App	3 months ago

Nearby cities with recent reports

Community Discussion

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Nationwide Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  Bickers (@bickers1983) reported 20 seconds ago from Kingsbury, England

  @AskNationwide I logged a complaint Friday morning and was told I would receive a phonecall with 72 working hours. This hasn't happened.

• 
  Ainz Ooal Gown ✊🏽✊🏾✊🏿 (@Barzeybeats) reported 3 minutes ago from Birmingham, England

  @AskNationwide Another day...Another Fault. C'mon nationwide I'm unable to move or access the money in my account!

• 
  Karl Newton Sports Photography (@kwn_photouk) reported 11 minutes ago from Birmingham, England

  @AskNationwide So what you’ve all clocked out not and I’ve got to sit here still without access to my account??!!

• 
  Stephen Cobb, #FBPE 🇺🇦 (@zcobb) reported 14 minutes ago from Coventry, England

  Why is the Nationwide app not on my phone? Like a non-trivial number of other customers, my app store accounts (Apple and Google) were not opened in the UK. Unlike some other banks, you block download of your app by non-UK app store accounts. That's a pity. 2/5 @AskNationwide

• 
  Stephen Cobb, #FBPE 🇺🇦 (@zcobb) reported 17 minutes ago from Coventry, England

  May I suggest you: 1. Check the algorithms behind your messages so they don't worry people. 2. Check your texts are correct in what they say. 3. Let customers like me who have app store accounts that originated outside the UK get access to your app. Thanks you. @AskNationwide

• 
  Andrew (@Anjahida) reported 23 minutes ago from Birmingham, England

  @AskNationwide I am a mortgage customer and locked out of internet banking. I have tried to re-register and I get a technical error time. I've tried to call and your not accepting calls. Help!

• 
  Sutton_CW (@cj_buzz) reported 24 minutes ago from Birmingham, England

  @AskNationwide lifelong customer and been trying to open a bank account for 12 year old daughter. What a shambles. Wasted two days trying to sort it in branch. Now you will lose both my daughters future custom and mine as i will move account next week.

• 
  Emma Swift (@EmmaJayneSwift) reported 32 minutes ago from West Bromwich, England

  @AskNationwide the issue still isn’t resolved and I don’t have time to lose another 2 hours being fobbed off in branch. I’ve had a letter saying my complaint has been resolved yet I haven’t received the money?! Useless

• 
  Stephen Cobb, #FBPE 🇺🇦 (@zcobb) reported 46 minutes ago from Coventry, England

  Dear Nationwide Building Society - I am very concerned about your recent text message beginning "As you use the Internet Bank/Banking app." I'm concerned because I don't use the app. It's not even on my phone. Is someone else using the app to access my account? @AskNationwide 1/5

• 
  Andrew Smith (@SmAnders32) reported 53 minutes ago from Birmingham, England

  .@AskNationwide why is bank transfer to my current acct taking so long? UK relative released funds 2 hrs ago, after his cheque didn't clear (he investigated and was told no problem with his cheque, but NWide told me problem was at his end) ?!

• 
  Karl Newton Sports Photography (@kwn_photouk) reported 56 minutes ago from Birmingham, England

  @AskNationwide It won’t let me phone you guys now as lines are closed….what is going on? I’m sat here so stressed out and in tears please help me! Still can’t access my accounts!

• 
  Karl Newton Sports Photography (@kwn_photouk) reported 57 minutes ago from Solihull, England

  @AskNationwide I have already lodged a complaint with yourselves via telephone which has rendered no response in resolving this issue

• 
  Karl Newton Sports Photography (@kwn_photouk) reported 59 minutes ago from Solihull, England

  @AskNationwide When will I be able to fully access my accounts in my app again ?

• 
  Natasha (@Natnotanumber) reported 59 minutes ago from Birmingham, England

  @AskNationwide why a pensioner recovering from heart failure is forced to withdraw her entire pension due to a unnecessary and definitely unrequested block on her only means to access her pension. 5 phone calls and several unhelpful advisors later, only a temporary solution got

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Laughlin (@easylec) reported 11 minutes ago

  @AskNationwide Great new offer for fixed rate bond for existing customers. Is this offer available in an isa? This would help your loyal customers save paying tax on hard earned cash savings.

• 
  Mark (@MorganMF9867) reported 15 minutes ago

  @AskNationwide 5 attempts to log in. 5 messages saying you're experiencing technical problems

• 
  Tamara G (@wacgirl) reported 15 minutes ago

  @AskNationwide Thank you I will. I just find it really odd that in the 21st century we still have to go into a branch (which is closed today btw) usually at times we're working so inconvenient, and present the same ID we would present online? Either be fully online or don't say you are.

• 
  Kaarin (@Kaarin007) reported 16 minutes ago

  @AskNationwide I lost a better interest rate because your processes are antiquated, if not down right illegal! 2 months to sort out a very small mortgage and it's caused so much stress. Complaints couldn't even tell me when a decision was made & the letter I never received @Debbiecrosbie1

• 
  Ash Davidson (@AshDavidsonUK) reported 19 minutes ago

  @financefraz @AskNationwide Yeah was a shame, turned out that if your rejected at any point it’s on system for all applications. The first one got rejected due to a format issue with one of the inputs 🙄

• 
  kathleen reid (@independencekat) reported 19 minutes ago

  @AskNationwide as much as I love daily puzzles, not so much with my banking app. App said I had to re install which I have done twice and again not able to move money or access chat or other services.

• 
  Karen Fage (@kazzafage) reported 19 minutes ago

  @AskNationwide so just about to apply for a 0% cc from @Virgin only to find I can’t do that as you now own them! Another kick in the teeth for @AskNationwide customers & you’re supposed to be customer friendly! 😡

• 
  Ash Davidson (@AshDavidsonUK) reported 20 minutes ago

  @financefraz @AskNationwide Its a shame @AskNationwide are poor at managing customers though. I was with them 30 years (Nana opened it) and when I went for a mortgage (already had one for 7 years). My DIP was rejected 'due to a technical error' I got a in person appointment for it to be rejected again due to the same error. 2X hard searches on my credit score. Got a better mortgage elsewhere in the end.

• 
  Big D 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇦🇺🇪🇺🏴‍☠️ (@Dmw84) reported 25 minutes ago

  @AskNationwide why am I now being prompted to use my card to transfer from my nationwide account to another of my accounts ive sent money to for years, with no issue? It doesn't make sense, and is incredibly frustrating.

• 
  Christopher Freeman (@cmdfreeman) reported 26 minutes ago

  @AskNationwide @Mollylou1988 Similar problem. Money transfer to another bank says it’s worked but over 90 minutes later hasn’t arrived. Something definitely wrong.