Nationwide status: access issues and outage reports

Problems in the last 24 hours in Kingsbury, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Kingsbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kingsbury, England

The most recent Nationwide outage reports came from the following cities: Nuneaton, Birmingham, and Tamworth.

City	Problem Type	Report Time
Nuneaton	Login	11 hours ago
Birmingham	Transactions	4 days ago
Birmingham	Login	1 month ago
Tamworth	Website	2 months ago
Birmingham	Mobile App	2 months ago
Sutton Coldfield	Transactions	2 months ago

Community Discussion

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Nationwide Issues Reports Near Kingsbury, England

Latest outage, problems and issue reports in Kingsbury and nearby locations:

• 
  Andrew Smith (@SmAnders32) reported 5 minutes ago from Birmingham, England

  .@AskNationwide why is bank transfer to my current acct taking so long? UK relative released funds 2 hrs ago, after his cheque didn't clear (he investigated and was told no problem with his cheque, but NWide told me problem was at his end) ?!

• 
  Stephen Cobb, #FBPE 🇺🇦 (@zcobb) reported 19 minutes ago from Coventry, England

  Why is the Nationwide app not on my phone? Like a non-trivial number of other customers, my app store accounts (Apple and Google) were not opened in the UK. Unlike some other banks, you block download of your app by non-UK app store accounts. That's a pity. 2/5 @AskNationwide

• 
  Ainz Ooal Gown ✊🏽✊🏾✊🏿 (@Barzeybeats) reported 20 minutes ago from Birmingham, England

  @AskNationwide Another day...Another Fault. C'mon nationwide I'm unable to move or access the money in my account!

• 
  Bickers (@bickers1983) reported 21 minutes ago from Kingsbury, England

  @AskNationwide I logged a complaint Friday morning and was told I would receive a phonecall with 72 working hours. This hasn't happened.

• 
  Natasha (@Natnotanumber) reported 23 minutes ago from Birmingham, England

  @AskNationwide why a pensioner recovering from heart failure is forced to withdraw her entire pension due to a unnecessary and definitely unrequested block on her only means to access her pension. 5 phone calls and several unhelpful advisors later, only a temporary solution got

• 
  Stephen Cobb, #FBPE 🇺🇦 (@zcobb) reported 25 minutes ago from Coventry, England

  May I suggest you: 1. Check the algorithms behind your messages so they don't worry people. 2. Check your texts are correct in what they say. 3. Let customers like me who have app store accounts that originated outside the UK get access to your app. Thanks you. @AskNationwide

• 
  Stephen Cobb, #FBPE 🇺🇦 (@zcobb) reported 59 minutes ago from Coventry, England

  Dear Nationwide Building Society - I am very concerned about your recent text message beginning "As you use the Internet Bank/Banking app." I'm concerned because I don't use the app. It's not even on my phone. Is someone else using the app to access my account? @AskNationwide 1/5

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark (@Mark_Brookes) reported 3 minutes ago

  @AskNationwide @NatWest_Help I raised a complaint on the phone. A couple of days later I got a call back from the customer complaints department. She just kept repeating "I hear what you're saying" but had no solution. I await a manager call back still, though I'm not holding my breath anymore.

• 
  Hayley Barrell (@hayleyarrell) reported 3 minutes ago

  @AskNationwide Collection department is poor. We have been trying for months with no follow through. A formal complaint will be going in and if it’s not resolved then we are going to the financial ombudsman. I’ve been a loyal customer for years. So upset.

• 
  Rob (@r0beh) reported 11 minutes ago

  Not often in the 20+ years I've been a customer have I been disappointed with the service from @AskNationwide (the company not the social media team, they're great!) But today is one of those days! 🙄 something as simple as moving a payment date has been multiple conversations

• 
  Keighley West (@KeighleyWest) reported 11 minutes ago

  @AskNationwide Online banking down on a Friday for maintenance work 😫😫😫😫

• 
  JT (@uncleplug) reported 15 minutes ago

  @JolyonMaugham @virginmedia @AskNationwide are truly awful - nearly wrecked our house purchase and did for others. Still waiting for complaint to be answered a month after their stated five day SLA response time expired. The very worst considering the impact of not getting mortgages sorted for people.

• 
  Millie (@millie_easton) reported 15 minutes ago

  @AskNationwide good morning!! My contactless hasn’t been working for a few weeks now, my chip and pin works fine! But is there anything I can do about the contactless?

• 
  Paul Donaldson (@paulssack254) reported 16 minutes ago

  @AskNationwide @IanB1987 I was expecting a refund but it's showing a - on the pending and money has come out on available, has it been taken out? And what can I do if it has? Tried to call but all lines are down

• 
  kevin knights (@kman2012bu) reported 17 minutes ago

  @MartinSLewis do u have help available @AskNationwide have scammed me

• 
  Danny T Strickland (@dts1970) reported 21 minutes ago

  @AskNationwide Thanks Donald, can I suggest you change the details on the website and also let people know when they first call, it’s a waste of time putting in all the details first

• 
  Joanne Eatock (@JoanneEatock) reported 23 minutes ago

  …it won’t let me access my account because you don’t have my mobile no? Really? How did I set up internet banking in the first place? Oh and don’t advertise having phone lines open today, I went through 5 menus only to be told lines are closed @AskNationwide