Nationwide status: access issues and outage reports

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Newbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Heather Finlay 🕊️KPSS💚🤍💜 (@LuxuryMoon) reported 5 seconds ago

  @AskNationwide Your new style layout for online banking is very poor and much worse than the current one. I sent a message a couple of days ago saying that I don’t want to switch but received no reply. The old style holds the information on one page . With a grid format that makes it easier to see and find a transaction . The new one is all over the place , disorganised and forces me to scroll up and down constantly . It seems that you have gone for a system that suits your tech staff but not your actual customers How do I retain the old style? I feel so strongly about this that I will move to another bank if forced to use the new style

• 
  Firetrapdiva (@ItsOnlyStubbsy) reported 2 minutes ago

  @AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved

• 
  Diane Lidster (@DianeFirestoker) reported 2 minutes ago

  Agree, car parking is a great example.All car parks should have option of paying with cash & Apps especially when no phone service! Banks closing down in towns & no replacement bank hubs as promised! If you are over 70 no one cares about you. Thank goodness for @AskNationwide

• 
  Stu (@StuMcalister) reported 3 minutes ago

  @AskNationwide hello. I’m trying to cancel a direct debit I have with a long-standing supplier. Finding it tricky. Could you help me please?

• 
  Helen (@hjs2309) reported 5 minutes ago

  One of your ATMs swallowed a large cash deposit then said transaction failed and machine went out of service. Called customer service but they said there wasn't anything they could do and we'd have to wait until Monday to go into branch. Surely more can be done?! @AskNationwide

• 
  Paul (@pau1ie_tom) reported 10 minutes ago

  @AskNationwide Absolute disgusting how ive been treated, a scammer tried take money from my account my account got blocked, i reposted it several days later still nothing then they sent me email saying don’t bother contacting us again about this scam your account will stay blocked, i rang several times fraud squad said wait another 4 days even though i sent evidence then got email saying ive been unblocked & its been sorted & what’s more of an insult they said on this occasion we will let you keep your account . How dare they, I was one who got scammed & they tell me I'm allowed to keep my account open, No apology no nothing just Insults & nasty emails, Last straw I'm Gone, I'm closing my account & moving my service, @nationwide is we protect scammers & insult & screw loyal customers, Pathetic :(

• 
  Premier League tour (@IAmtheRedeemer) reported 14 minutes ago

  The new update for the @AskNationwide app is so useful. Being able to view your PIN and card details inside the app is a massive help.

• 
  william (@willyamhobbs) reported 15 minutes ago

  @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

• 
  Linda Kane (@DustyRhodes61) reported 17 minutes ago

  @AskNationwide @jon_d_scott Both my internet banking and app are down

• 
  Joshua Pearson (@JoshPearson88) reported 18 minutes ago

  @geordiegirlx @AskNationwide I think there was qualifying criteria. Have a look on their website so next time you get it!