Nationwide status: access issues and outage reports

Problems in the last 24 hours in Newbury, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Newbury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ME? I'm not well.... (@itsfar2bright) reported 55 seconds ago

  @AskNationwide Tryint to transfer money on app and being asked to use card reader. I have never had a card reader on my account. Is this the same IT update error which happened a few months ago. When is this being fixed?

• 
  kdb_suffolk 7/2% #Let them race #ClimateChange (@kdbsuff) reported 2 minutes ago

  @LloydsBank with increased profits at the expense of customers. Their corp direction belittles customer issues to "complaint or stfu". Just money grabbing and not sharing profits We're off to town shortly to open a new account with @AskNationwide and in a month move two more.

• 
  X_eON (@X_eON) reported 8 minutes ago

  @AskNationwide Hello don't know if i'm being stupid or ? but i'm trying up online access and have a been sent a passnumber by post but there is nowhere to put it? there is no mobile or email attached to my account so can't proceed? what use is the point of passnumber by post?

• 
  Jason Crane (@1975crane) reported 12 minutes ago

  @AskNationwide absolute disgraceful customer service - holiday over on day one because of archaic system Keep your fairer sharer payment, means nothing, nothing at all

• 
  David Ellis (@DavidElliss4nw) reported 13 minutes ago

  @AskNationwide @steph_wass Your Internet banking app is not working

• 
  Carole Railton FRSA (@carolerailton) reported 18 minutes ago

  @Mattcarpfisher @AskNationwide Always had amazing service in branch. I have been trying all afternoon to get through to Aviva contact to give the details of my medical conditions. I have tried on line, on the phone, waiting on both occasions over 20 mins without further contact. What is happening. And when i have gone to one line it just gave me the website, which already i am holding onto but have had not response. And for your info. I went through the app to the chat box and they said they would get me a human but nothing happened and later i pressed 1 for a call back. Nothing. ****** the time i have spent without solving the problem is 3 hours. This is nuts i have a job and trying to do this is ridiculous. Such a shame it cant be done in the branch.

• 
  william (@willyamhobbs) reported 20 minutes ago

  @Mollylou1988 @AskNationwide I am also having problems but Nationwide are claiming that everything is fine?

• 
  Christopher Freeman (@cmdfreeman) reported 21 minutes ago

  @AskNationwide Would love to but your app is down. I’m in the midst of a switch and already regretting it. You’re not a serious bank.

• 
  Tommybhoy79🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@ruchillbhoy79) reported 22 minutes ago

  On hold to @AskNationwide fraud telephone line for over 30mins now....terrible customer service this 😡

• 
  Nicole (@NicoleM94x) reported 23 minutes ago

  @AskNationwide @MarkWil66911411 I am also having issues