Nationwide status: access issues and outage reports

Problems in the last 24 hours in Morpeth, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Morpeth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports Near Morpeth, England

Latest outage, problems and issue reports in Morpeth and nearby locations:

• 
  Sam Nicholles (@SamNicholles) reported 2 minutes ago from Longbenton, England

  @AskNationwide What happens if they both go through? What can I do to rectify the issue? Appreciate the quick replies

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark (@Mark_Brookes) reported 3 minutes ago

  @AskNationwide @NatWest_Help I raised a complaint on the phone. A couple of days later I got a call back from the customer complaints department. She just kept repeating "I hear what you're saying" but had no solution. I await a manager call back still, though I'm not holding my breath anymore.

• 
  Hayley Barrell (@hayleyarrell) reported 3 minutes ago

  @AskNationwide Collection department is poor. We have been trying for months with no follow through. A formal complaint will be going in and if it’s not resolved then we are going to the financial ombudsman. I’ve been a loyal customer for years. So upset.

• 
  Rob (@r0beh) reported 11 minutes ago

  Not often in the 20+ years I've been a customer have I been disappointed with the service from @AskNationwide (the company not the social media team, they're great!) But today is one of those days! 🙄 something as simple as moving a payment date has been multiple conversations

• 
  Keighley West (@KeighleyWest) reported 11 minutes ago

  @AskNationwide Online banking down on a Friday for maintenance work 😫😫😫😫

• 
  JT (@uncleplug) reported 15 minutes ago

  @JolyonMaugham @virginmedia @AskNationwide are truly awful - nearly wrecked our house purchase and did for others. Still waiting for complaint to be answered a month after their stated five day SLA response time expired. The very worst considering the impact of not getting mortgages sorted for people.

• 
  Millie (@millie_easton) reported 15 minutes ago

  @AskNationwide good morning!! My contactless hasn’t been working for a few weeks now, my chip and pin works fine! But is there anything I can do about the contactless?

• 
  Paul Donaldson (@paulssack254) reported 16 minutes ago

  @AskNationwide @IanB1987 I was expecting a refund but it's showing a - on the pending and money has come out on available, has it been taken out? And what can I do if it has? Tried to call but all lines are down

• 
  kevin knights (@kman2012bu) reported 17 minutes ago

  @MartinSLewis do u have help available @AskNationwide have scammed me

• 
  Danny T Strickland (@dts1970) reported 21 minutes ago

  @AskNationwide Thanks Donald, can I suggest you change the details on the website and also let people know when they first call, it’s a waste of time putting in all the details first

• 
  Joanne Eatock (@JoanneEatock) reported 23 minutes ago

  …it won’t let me access my account because you don’t have my mobile no? Really? How did I set up internet banking in the first place? Oh and don’t advertise having phone lines open today, I went through 5 menus only to be told lines are closed @AskNationwide