Nationwide status: access issues and outage reports

Problems in the last 24 hours in Lockerbie, Scotland

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Lockerbie, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Lockerbie, Scotland

The most recent Nationwide outage reports came from the following cities: Dumfries.

City	Problem Type	Report Time
Dumfries	Transfer	15 days ago
Dumfries	Transactions	6 months ago
Dumfries	Transfer	1 year ago

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  karen mckenzie (@kazbabs75) reported 6 minutes ago

  @AskNationwide phoned customer service 3 times this afternoon spoke with 3 different advisors and got 3 different answers to the same problem. How do I know what the correct answer is (if any!)

• 
  Wayne Robertson (@2024Wayne) reported 8 minutes ago

  @AskNationwide Your phone and web chat teams haven’t been very good in the past and it’s taken Tracy M to get things sorted last time o had issues that the web and phone teams didn’t sort !

• 
  Mark Sowton (@SowtonMark) reported 11 minutes ago

  @AskNationwide How do I find out if you have blocked a genuine website after a previous hacking. I am NOT calling Customer Services.

• 
  Barry O'Neill (@BCJONeill) reported 11 minutes ago

  @AskNationwide Maybe you could just pass it on for me in true customer focused tradition Nathan?

• 
  Jonathan Leigh (@LeighJonathan) reported 12 minutes ago

  @AskNationwide Hi Nathan I logged my concerns and asked for a response by email, which was an option on the form. I received a reply that did not even attempt to address my concerns. Just a list of contact numbers. Very poor customer service.

• 
  SteveB (@SteveB2706) reported 13 minutes ago

  @AskNationwide The new look website. It's much worse than the previous version. Please tell us we can keep using the better version indefinitely. The new one shows debits and credits in the same column, without the account balance afterwards. It's terrible.

• 
  Matabele Warrior (@bsisa16) reported 15 minutes ago

  @educationgovuk I hear I being charged 2.50 being late. At a very top Pri - School. It is not going to happen @Uber_Support. We Charge back @AskNationwide...you will pay my money back. There are cameras...I challenge the British Company working with Chinese Company in Shenzhen...pull out the CCTV.

• 
  Preye Ababaowei (@PAbabaowei) reported 15 minutes ago

  @AskNationwide I really need the help of your back to properly check the losing of my account, so my name is Andy Ababaowei I studied at Nottingham Trent University, I was there on scholarship, and I was receiving my stipends from your bank.

• 
  Rachael Santangelo (@Beleza_Rach) reported 16 minutes ago from Haddington, Scotland

  Not sure if it's @TheAA_UK or @AskNationwide who are not great but after 18 years breaking down on the motorway and being told someone will be here in 4 hrs when your 15 mins from Edinburgh is blowing my mind!!!!

• 
  daisy macvicar (@daisy_macvicar) reported 16 minutes ago

  @AskNationwide I’m currently unable to get into my account as it says “if you’ve forgotten your password” and I’ve followed the steps using the card reader to try and log in. It’s not allowing me to as it say there’s a issue and to restart the app