Nationwide status: access issues and outage reports

Problems in the last 24 hours in Downpatrick, Northern Ireland

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Downpatrick, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

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  Johnboy Scott 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Johnboy014) reported 4 minutes ago

  @AskNationwide SHOCKING customer service 😡😡😡😡😡😡

• 
  B (@scriptwren) reported 4 minutes ago

  @yawizzy @ChelleChipato @AskNationwide Sometimes these days it’s the best way to get proper customer service, that’s why. Why are you trying to police social media like this? Clearly they have exhausted face to face possibilities. What happened to decent customer service and a bit of empathy?

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  kdb_suffolk 7/2% #Let them race #ClimateChange (@kdbsuff) reported 6 minutes ago

  @LloydsBank with increased profits at the expense of customers. Their corp direction belittles customer issues to "complaint or stfu". Just money grabbing and not sharing profits We're off to town shortly to open a new account with @AskNationwide and in a month move two more.

• 
  Marbles (@MarblesRadio) reported 6 minutes ago

  @AskNationwide I have found an unsigned Debit Card on the pavement - Not sure what you'd like me to do with it - can't find a way to speak to a real person on your website - AI only interested if an existing customer

• 
  Heather Finlay 🕊️KPSS💚🤍💜 (@LuxuryMoon) reported 10 minutes ago

  @AskNationwide Your new style layout for online banking is very poor and much worse than the current one. I sent a message a couple of days ago saying that I don’t want to switch but received no reply. The old style holds the information on one page . With a grid format that makes it easier to see and find a transaction . The new one is all over the place , disorganised and forces me to scroll up and down constantly . It seems that you have gone for a system that suits your tech staff but not your actual customers How do I retain the old style? I feel so strongly about this that I will move to another bank if forced to use the new style

• 
  Julie Carr (@mrscarrj) reported 11 minutes ago

  @ChelleChipato @AskNationwide Son had a similar experience with @AskNationwide Had been a customer since age 11, had correspondence from them asking for ID when he was 19. All he had was driving licence so they said he would lose access to his money. Had major panic attack in branch. Formal complaint made.

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  Scunner Campbell🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇺🇦 (@Turbo_GSXR11) reported 13 minutes ago

  @AskNationwide Post been and gone again. Still no card. App Chat isn't much help. Got an apology for inconvenience, wow. To be told a replacement of the replacement would take 5 working days. What sort of customer care is that? I can get a birthday card from Moonpig next day. @AskNationwide

• 
  Mary (@maryphillips22) reported 14 minutes ago

  @AskNationwide It is still happening, I can’t log in

• 
  Jonathan Scott (@jon_d_scott) reported 14 minutes ago

  @AskNationwide - been trying to login to the app but keep getting logged out and asked to restart it. Been like this a while now

• 
  the original Grumpy *** (@GitGrumpygit) reported 15 minutes ago

  @ColfromCheshire @RBS_Help @AskNationwide I know and it was an error from them