Nationwide status: access issues and outage reports

Problems in the last 24 hours in Birtley, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Birtley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  D (@BFJD32) reported 8 minutes ago

  Is there a problem with standing orders as there should have been some leave my account today but nothing has @AskNationwide

• 
  James Eglinton (@RealEggy2023) reported 11 minutes ago

  @MichaelFra89678 @AskNationwide Why would they reward someone who just has an account and pays no money in? You are not a good customer for them. Otherwise the whole country would open one to get the free £100.

• 
  Chelle (@ChelleChipato) reported 13 minutes ago

  @gondo_nicole @AskNationwide Thanks but that’s not what their website says, also he has been accepted and the uni had provided the relevant codes to open his student account. There was absolutely no reason why it couldn’t be opened so this is incorrect

• 
  Chelle (@ChelleChipato) reported 14 minutes ago

  @sadietrent_92 @AskNationwide Incorrect. He did open his bank accouny through the main branch, he had all the required documentation which was confirmed. Issue is why the first branch were gatekeeping when the other branch confirmed that what they had asked for was completely unnecessary

• 
  Neil cole (@Neilcol19002790) reported 18 minutes ago

  @AskNationwide how do I send a person X message as you don’t seem to have a email contact address on your website

• 
  daisy macvicar (@daisy_macvicar) reported 19 minutes ago

  @AskNationwide I’ve tried to change my address on my account multiple times but it keeps saying there’s a service issue. I don’t stay at the address that’s on my account but I have received letters to my current address

• 
  Fiona Cameron 🇪🇺💚🤍💜🐇🐈‍⬛🖋 (@fionacamwriter) reported 19 minutes ago

  @AskNationwide Despite all your TV advertising re customer service, it appears to be non-existent. Impossible to get past the AI bot to reach your ‘dedicated teams’. They are dedicated to being uncontactable, it seems. I’ll be looking for recommendations about banks which do actually care…

• 
  JTB (@fimbisj) reported 20 minutes ago

  @AskNationwide why is your telephone number for customers 03457302011 such rubbish? What’s wrong with just answering the phone? Why does AI have to be involved? when using callback it rings twice and hangs up. Your branch staff are brilliant your telephone service is terrible

• 
  Gemma H (@gem_gem14) reported 21 minutes ago

  @AskNationwide I have switched my bank over to you fully and still have no option setting up biometrics to remove card reader. Be coming an issue as can’t send my teenager funds if needed. How long after switching will this take to be an option?

• 
  SomeWhiteGirl (@TheSmirkingApe) reported 28 minutes ago

  @Sparky2504 @AskNationwide Good luck, do you have your customer number and your telephone password because you're not speaking to a person if you don't have these. Gone are the days when you just call up and speak to a person