NatWest

Is NatWest down in Ely, Cambridgeshire, England?

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Ely, England

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Ely and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NatWest Outage Chart in Ely, Cambridgeshire, England 03/21/2026 16:45

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Website (32%)

    Website (32%)

  2. Login (27%)

    Login (27%)

  3. Transactions (23%)

    Transactions (23%)

  4. Mobile App (14%)

    Mobile App (14%)

  5. Withdrawals (2%)

    Withdrawals (2%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports Near Ely, England

Latest outage, problems and issue reports in Ely and nearby locations:

  • nleaney Nigel Leaney (@nleaney) reported from Willingham, England

    @ForIn2020 @dresserman @jpr007 I’m not sure about other banks but NatWest have told me they are changing my Service Card to Mastercard shortly & Santander have been doing the same too so maybe the there is a significant issue with Visa at the moment.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • rosietrew Rosie (@rosietrew) reported

    @NatWest_Help Hi I’m an ex-Sainsburys credit card customer but have had no info on how to set up online banking through NatWest. Can you help?

  • Nanaserge1979 Serge Alain Nana (@Nanaserge1979) reported from City of Leicester, England

    @NatWest_Help hello NatWest. Was sent some cash this morning. 4 hours later still hasn't reached my account. Can someone support please? Thanks

  • norzzz123 nora tibble (@norzzz123) reported

    @NatWest_Help pls help. Just created online banking and now want to set up natwest as a new payee in my bank but what details do i put for sort code and account number. I didn't have a DD just paid ad-hoc when I use the card

  • kathj111 Kathj (@kathj111) reported

    @MaitlandKelly1 @sainsburys @NatWest_Help Same for me too, declined this morning on my shopping. Can’t access online. NatWest and Sainsbury’s can’t help. In limbo.

  • Mark_Mendonca14 Mark (@Mark_Mendonca14) reported

    @olamidaea I don’t have Opay but can you help me clear my debt of 15k through natwest please good. 60-17-21 & 89319087

  • kathj111 Kathjordan (@kathj111) reported

    @NatWest_Help my Sainsbury’s credit card was declined for my Sainsbury’s order this morning and no one can help until 7th October? I’ve called #sainsburys and NatWest this am. I thought it was supposed to be a seamless transfer?

  • Hoot_eye_owl Sunlit Uplands (@Hoot_eye_owl) reported

    @NatWest_Help Dear NatWest please could I ask for your help with accessing online banking following the Sainsburys bank merger. I’m locked out of the service and I can’t get through to the helpline.

  • BullshotUK Karim Kronfli 💙 (@BullshotUK) reported

    @NatWest_Help I have been but had little to no response. Natwest customer service has been terrible. Backed up by the worst designed login and account setup experience on an App I have EVER seen and I work in Information security.

  • ChantalSpittles Chantal Spittles (@ChantalSpittles) reported

    Hi @NatWest_Help - think you should publish some comms about the transfer to NatWest from @Sainsburys_Bank I still can’t log in and I am clearly not alone judging by the many comments you’re dealing with. It’s unacceptable to be left for days without the old app and being 1/2

  • louisasykes79 💙 Louisa Sykes (@louisasykes79) reported

    @NatWest_Help I have tried to set up my Sainsburys credit on the NatWest app as instructed. The customer number emailed locks me out and re-registering you can’t match me against your records. Haven’t been able to get far enough to use the activation code text to me.