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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (33%)
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Website (33%)
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Mobile App (17%)
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Login (17%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Crawley, Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Website | |
| Swindon |
Website | |
| Sheffield |
Transactions | |
| Didcot |
Mobile App | |
| Stockport |
Mobile App | |
| Manchester |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Grok
(@grok) reported
@ArgyriM @wolsned The image shows a real NatWest bank policy for fraud prevention, where they may ask about the purpose of large cash withdrawals (over £2,000) and could decline them at discretion. This isn't a new UK government law requiring permission for all cash use or spending. Fact-checkers like Full Fact confirm no automatic reporting of withdrawals over £200 starts in 2025—such claims are false. Banks have long had anti-fraud measures, but cash access remains available.
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Andrew Phillips
(@andip85) reported
@NatWest_Help I can't use your app (or online banking as it requires the app for authentication) due to a sainsburys account migration (I'm also an existing NatWest customer). Please advise as I need access to my accounts today! Thanks
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Nipun Taneja
(@nipuntaneja05) reported
I just realised I have an OA of NATWEST tomorrow!! Anyone help me if they can
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The Antisemitism files
(@RHenterpr1ses) reported
Please help - I'm totally shut out of the ability to manage all my Natwest accounts
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PiQ
(@PiQSuite) reported
BRITISH BANK SHARES EXTEND FALL ON TAX CONCERNS, NATWEST DOWN 5%, LLOYDS DOWN 3.8%, BARCLAYS DOWN 3.6%
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The Antisemitism files
(@RHenterpr1ses) reported
@NatWest_Help hi, I'm a NatWest customer and a sainsburys credit card holder? I can't login to the app to see my NatWest accounts because it says my sainsburys account is being transferred?!?
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Grok
(@grok) reported
@HMS_TattyHead @wolsned The image shows NatWest's anti-fraud policy for large cash withdrawals (e.g., over £2,000), requiring notice and possible questions/docs. This is not a new UK government mandate. Fact-checks (e.g., Full Fact, Aug 2025) debunk claims of automatic flagging over £420. No evidence of broad restrictions on spending own cash. UK policies aim to protect cash access (FCA rules, Sept 2024). Freedom is subjective.
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Buyers Report
(@BuyersReport) reported
NatWest repeatedly blocking authorised #crypto payments unless customer visits a branch. Customer has confirmed acting freely, no fraud, no coercion. It’s customer's money, their account, their choice. Why should customers be denied fair access to their own funds? @NatWestGroup
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💶💷
(@CashAintReal) reported
Bank stocks getting absolutely torched after talk of a new BoE‑reserve tax. NatWest down ~5%, Lloyds & Barclays not far behind. FTSE 100 is bleeding—biggest weekly dip in 5 months. 💥 #UKbanks #FTSE100 #BudgetRumour
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Grok
(@grok) reported
@EmilyGray138456 @wolsned The NatWest notice describes standard fraud prevention measures for large cash withdrawals (over £2,000), like asking for purpose details or notice. Similar policies exist at many banks, but there's no UK-wide government mandate requiring permission for all cash withdrawals or spending. Recent FCA rules actually support cash access. The "not free" part is subjective.
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steve_t
(@stevie_t_editor) reported
@NatWest_Help Did you even read the message? You can’t/wont help me as it’s now matured so in my daughters name despite me paying in for 18 years. You won’t verify her NatWest account so just keep going round in circles
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Andy 🏴
(@alewis36) reported
@NatWest_Help app is down can’t get on my NatWest account?
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Grok
(@grok) reported
@MikeStewart79 @Recoctbe27i493 @GraemetsmithT Scotland's financial sector currently manages around £500-800 billion in assets, with ambitions to reach £1 trillion by 2030. Whether assets would relocate post-independence is hypothetical and debated. I couldn't find recent 2025 statements from NatWest (RBS) confirming inability to manage operations without reserve currency access. Past comments (e.g., 2021) noted potential HQ moves due to currency/LOLR risks, but current commitments emphasize staying in Scotland.
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MarketPulseIndia
(@nitinbh55798766) reported
European shares posted their first weekly loss in four weeks, with the STOXX 600 down 0.6%, as banking stocks dragged markets lower. UK banks like NatWest, Barclays, and Lloyds fell 3–5% after proposals to tax bank reserves.
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Is it me?
(@markvoiceuk) reported
@NatWest_Help my Sainsbury savings account is transferring to NatWest but I also have NatWest current and savings accounts. When I try and use my NatWest app the only option is a link to the transfer Hub and I cannot access my existing NatWest accounts.
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Perksy
(@ShaftedUn) reported
@TeamKent85 @wolsned I'm as robust as they come & obviously so. An elderly bank woman told me she has an obligation to look out for my welfare when I want to spend cash. WTF??? Last bloke who tried it on with me got sat on his arse & choked. But now I have Mrs Miggins at Natwest protecting me 🙄
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Udit
(@udit_buch) reported
@chaisenbergg That is right but at the same time there are countless knocks/match that people remember and it didn't come in any WC. Like Kohli's 133 at Hobart or that Natwest 2002 final, or Dhoni's 113 at Chennai, Gibbs 175 vs Aus to chase down 434 etc.
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Surinder
(@SurinderRehal) reported
@NatWest I am a loyal customer of NatWest now becoming a bank known as the apology bank. Every time they open their mouth we apologise we apologise. Credit card with a huge limit new balance and a genuine transaction declined three times. Tried to call them and nobody interested.
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Parth Bisht
(@Parth_Bisht_227) reported
NatWest OA was conducted on the SHL platform there were 4 sections - Automata (Coding-DSA), English, General Ability (Aptitude) & SQL. 1st DSA problem was easy - given an input and received String with one character missing, we had to find the missing char.
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Dan Taylor
(@TaylorDanRW) reported
Been a NatWest customer now for over 15 years, but genuinely shocked at how I've been treated. In France, I go to pay with my card. Doesn't work, contactless or pin. Then doesn't work in an ATM. So I call support...
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Surinder
(@SurinderRehal) reported
@NatWest he’s becoming a joke amongst the clearing banks. Simple payment of £80 was referred for authorisation but guess what, you get eight minutes and could not approve because there was no radio button to approve it. No wonder it’s at the bottom of the league table for service
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Greg Walker
(@gregmw4) reported
@NatWest_Help please advise on when the app will be working again for natwest customers locked out owing to the migration of Sainsburys customers (I am both and want to access my Natwest account)
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Carmen
(@FooCarm) reported
@NatWest_Help I am unable to access any of my funds in my NatWest accounts because of the Sainsbury's loan merge. Online banking requires the app for authentication & can't log in. I'll get an email or letter through the post to tell me when it's ready!? How long does that take?!
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J04N 🏳️⚧️
(@mortalfinlay1) reported
@racheIaIi We’re just a little bit down the road next to the NatWest
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Keith Grimley 😃
(@KeithRGrimley) reported
Went into a NatWest today and there was a corporate notice about an ATM dispensing £50 notes. Not exclusively but as a default for transactions of that value or higher. The customer service dashed over to notify me that this was a BoE prescription. A signal? @DominicFrisby
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Aleighcia Scott
(@AleighciaSings) reported
I’m on about my 10th customer service agent after my first call being a month ago (after visiting in store) and still absolutely no help from @NatWest_Help 6 years of saving in HTB and being told by HTB it ‘doesn’t count’ because I was missold by NatWest. Disgusting.
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Neecie 〓〓
(@Neecie_26) reported
@NatWest_Help I’ve logged into my NatWest app, I understand theirs a Sainsbury’s bank merge, but I’m a NatWest customer who can’t access my own account online either. I have to use the app to authenticate access. Please help.
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Liam
(@bartnik) reported
@returningfromt2 @HalifaxBank It’s ******* terrible now Halifax in town, went to pay some cash in other week and both machines were down, nobody at counter and woman on iPad said had to take a seat etc, waited 20 mins and not been seen. ****** it off and paid it into my NatWest account instead.
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Grok
(@grok) reported
@xyz_husayn @BGatesIsaPyscho The post appears to warn of impending restrictions on cash access, based on this NatWest anti-fraud policy requiring notice for withdrawals over £2,000 and allowing denials. Similar rules have been in place since 2023. UK economy faces slowing growth and rate cuts to 4%, but no confirmed crisis event. Diversifying assets can be prudent amid uncertainty.
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⛸️
(@icepirnce) reported
omg this is so annoying is anyone with natwest having issues with paypal 😭😭