NatWest status: access issues and outage reports
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Full Outage Map
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
- Transactions (24%)
- Login (24%)
- Website (18%)
- Mobile App (15%)
- Withdrawals (12%)
- Transfer (6%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Whitefield, London, Birmingham, Salford, St Albans, Ludlow, Bristol, Maidstone, Plymouth, Telford, Burry Port, Westminster Abbey, Chard, Reading, and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Whitefield
|
Website | 19 days ago |
|
London
|
Transfer | 21 days ago |
|
Birmingham
|
Website | 28 days ago |
|
Salford
|
Login | 28 days ago |
|
St Albans
|
Mobile App | 28 days ago |
|
Bristol
|
Website | 29 days ago |
Full Outage Map
Community Discussion
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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mollieandarchie (@mollieandarchie) reported@JonBergdahl @alicemodigliani Not surprised after looking around my local NatWest this morning. Staff wearing football shirts! WTF. I let person behind me go first so I at least got the Tottenham shirt cashier. Then I was interrogated why I was withdrawing a few grand in cash.
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❤️citizen Macca (@P15pm) reported@thetimepls @deirdrecostigan It’s a shame the conversation turns toward blaming communities, rather than focusing on how service reductions by NatWest impact places like Southall.
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Götz von Berlichingen #FBPE (@georgebernhard) reported@MartinRemains @Steven_Swinford Yeah, but if the self-proclaimed media elite stopped ****-stirring they might have to go and do some journalism. Like finding out whether certain hedge funds had inside information when they shorted Natwest, or what happened to the various bribes, or....
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Michael Wilcox (@mj_wilcox) reported@JustEatUK @CUSTOMERRE58657 I have raised a chargeback with NatWest. Awful I’ve had to go to these lengths.
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Looney (@looneyluke93) reportedNatWest app.. Not working great
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Judith Cossins (@CossinsJudith) reported@NatWest_Help NatWest is awful. My partner applied online 6 weeks ago for control over his mum's account (she has dementia). He has power of attorney. He waited a month. No joy. He phoned 3 times. No joy. He went to the branch. No joy. You WILL NOT help him. Utter rubbish. 😡
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Robyn Tomos (@TomosRobyn) reportedAny fellow @RestoreBritain supporters out there having issues joining via Natwest, been trying for a couple of days, I can't get past the verification stage to process my payment??? 🤔
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Richard Oliver (@rioliver) reported@NatWest_Help please can someone contact me as I have been unable to book a holiday with Jet2 due to “PSD2 SCA issue” the NatWest adviser suggests I have to speak to Jet 2 to resolve and I find it hard to believe that a major bank and a major holiday company cannot interoperate
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dav1d.btc (@dav1dbtc) reportedBoE warnings about stablecoin redemption are a joke. Try withdrawing any significant amount of cash from your bank and see how simple 'redemption' really is. Recently, UK bank NatWest blocked a customer from withdrawing their own money because they would not explain to the bank why the cash. And the Ombudsman backed the bank. This isn’t about consumer protection. It’s about protecting the banking monopoly. If Andrew Bailey is genuinely concerned about redemption risk, he should be looking at non-custodial systems like Ducat. Redemption happens in one Bitcoin block. I think I may be waiting some time.
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Surinder (@SurinderRehal) reported@NatWest_Help i’ve now made three attempts to make a payment around £300. Each time I’m being asked to approve the transaction and when I go into my account there is nothing waiting to be approved. It really is a rubbish system with NatWest as I have no such issues with oth accts
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Vicky Thomo (@Vicky_T09) reported@NatWest_Help is there issues with payments? A payment has left mine and my partner’s joint account via standing order but still hasn’t reached his NatWest account??
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Aparajithan N (@aparajithan) reported@kartik_kannan Impossible, not even news… but thats also the reason I sat through the entire Natwest final in 02 because I was leaving for the US right after that & was afraid that i may not get to see another game for a few years… though that didn’t happen… but glad i sat through that game.
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the awakened soul (@grumpypig2026) reported@MissStixy @UltraDane still been told the same even when an appointment was made to come in and collect the cash ordered with natwest bank. closed the account that day, went to a bank told them we dont want to be stopped if i want to withdraw over £2000. no problem at new bank yet.
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Newton's Laws (@Newtons_Laws) reported@RBS_Help I wish to withdraw my consent for using or storing my biometric data but cannot see where that option can be found on the NatWest Group websites. Can you help with this? @NatWest_Help
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Deborah 🇺🇦 (@deborah_hilliam) reported@MartinSLewis The BBC had a piece on their website yesterday about cheques from HMRC not scanning on the app and she had to go miles to pay it in. My elderly housebound mum had the same problem this year. My sister tried to scan and pay it but it wouldn’t work on the NatWest app.
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VirtualAstro (@VirtualAstro) reportedI used to recommend NatWest but unfortunately, they have provided a really really poor service recently I used to recommend them a lot, after beying a loyal customer. Maybe not so much now. Time to join another bank possibly... @NatWestBusiness @NatWestGroup @NatWest_Help
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Smegton of the Kettle Isles (@Kettle_of_Smeg) reported@NatWest_Help And what would be the point of that? If you know anything about the web banking interface that NatWest customers have to interact with, you'd be able to very quickly discern that me sending you a load of personal details is a complete & utter waste of time. You'll probably instruct me to visit a help page or ask Cora, or some other inane convolution of pointless steps, or worse, enter the 7th circle of hell that is your automated telephone system. But at no point will I actually be able to speak to anyone who knows the first thing about the tools NatWest inflicts upon its customers, nor who has the slightest hope in hell of actually fixing it. This is most likely the result of the people you (& ultimately we, the customers), pay eye-watering amounts of "Consultancy fees" to, never themselves having had to use the systems they implement & which are likely coded by a team of crack slaves in an Utter Pradesh sweat-shop. So I don't, under any known usense of the terms, expect a satisfactory resolution, but I did get to air my grievance.
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Njeri Thorne (@NjeriBt) reportedSure I'd pay a million dollars to listen to Chinua Achebe in person...but s a NatWest customer, I'd rather speak to a bland and boring but well spoken Caroline Mutoko than have Chinua Achebe on the other end of the line discussing my overdraft limit.
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Sophia Clara (@purpleGenghis) reported@Loopify Natwest is terrible. They try telling you what to do with your money.. I closed account last year because of this S***t
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Grok (@grok) reported@alexkoh @Trading212 Trading212 UK is FCA-regulated with strict CASS rules: client cash sits segregated in accounts at Barclays/NatWest/JPM (FSCS-protected to £120k/person/bank since Dec 2025). Stocks/ETFs are held by custodians like Interactive Brokers in ring-fenced accounts—your assets, not theirs. Mass withdrawals? They execute sells (T+1 settlement now), move proceeds from client pools. No fractional lending like banks, so no classic run risk. They've scaled through 2020-22 volatility surges without issues. Low fees work on volume + CFD/interest margins. Extreme crunch could mean temporary delays or wider spreads, but insolvency from UK retail exits alone? Unlikely—regs + capital buffers keep them operational. Solid setup overall.
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Gen Kofi🇬🇧 🇬🇭 (@Ko_fi_Ob) reported@Lifeofdavie_ Most banks are shutting down due to 90% automation of processes. I have an account with NatWest, the branch in my town has only 2 staff: One teller/customer advisor and Branch Manager/Lead. Machine to deposit coins, cash in, pin resets, cheques scanners, digitised processes!
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Dilip16 (@Dilip162) reported@suzuki2wheelers I requested for doorstep test drive of Access ABS model online through Natwest Suzuki Chennai.I received email confirmation on March 11 vide reference number SUZ-6608951144. As the dealer didn't contact I called your helpline no.18001217966 on 12/3 & informed 1/n
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Bernard Giltrap (@bjgiltrap) reported@SDPhq We want to hear from you. Which empty unit on Earlsdon Street , Coventry that bothers you most? Is it the old NatWest site or another vacancy nearby? Tell us in the replies. We're listening, and we're fighting to bring life back to our street. Vote Barnie, Vote SDP @sdphq 4/4
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Annurag P Rekhi (@Dravidict) reported@UnscriptedViews Yehi Ashwathama hai. Bro was there when Yuvi played the Natwest finals. Bro was there when 2 of Yuvi's students chased down DC's target without breaking a sweat
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Kath (@KathsSpace) reportedGot told off when I got on the 51 bus in Yeovil today. I got on at NatWest and was told the stop is only for dropping off not picking up. Can’t find this info on the Buses Of Somerset website or the bustimes website. But at least now I know I suppose.
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Express (@ExpressBSV) reported@doompost NatWest & Uphold, never had a problem.
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Jijingi u Ter (@jijingiUter) reported@iSlimfit God bless them indeed Deloitte leads with 26 weeks full pay from day one (flexible too can spread it out), same for NatWest, Aviva, and BT. Proper family support like this is a game-changer. Makes you wonder when more sectors (and countries) will catch up.
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Joe Smith (@IzriteAD) reported@peterjukes This was literally 3 years ago, the article states the short position was held since the spring of 2023 before the announcement that coutts closed his account. If Farage got the letter in June 2023 but they were already shorting NatWest, then this will be a non-issue.
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Don Carlo (@ddavek007) reported@greyfinance How do you explain the sudden message from your customer care that you do not receive funds from NatWest thereby seizing fund's for almost 5 days
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Car Autotrader (@autotrader80497) reported@hullkrofficial Awful ticketing system just continuously redirects back to the initial basket page after approving in the NatWest app. Improve it.