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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (26%)
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Transactions (21%)
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Mobile App (15%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester, Southwark, Bristol and Royal Leamington Spa.
| City | Problem Type | Report Time |
|---|---|---|
 Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login | |
| Great Malvern |
Website | |
| Leicester |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Aliki
(@AlikiManoras) reported
@NatWestBusiness @NatWest_Help #WorstBankEver Natwest have locked our business funds since May 2022. Despite apologising after a previous complaint & admitting fault, they continue to fail us as Natwest customers & provide the most woeful service of any Bank/ institution. Ever.
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susan
(@Dododoyle2) reported
@Darren_med32 @yorkshirekenny @BernieSpofforth If you have a natwest Bank account it's there. You might have to ask a younger member of your family to help. I asked my daughter to help as had seen this on here. We turned it off. Sorry if this is not very helpful.
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mark palmer
(@MaverickMark) reported
@NatWest_Help just been through another awful experience over 10 days on fraud all caused by Natwest. Total shambles. Polite responses to tickbox when you eventually complain to FCA. No urgency or bother about fraud.
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surely you jest
(@GovernmentsNot) reported
@YardleyShooting @LloydsBank It’s definitely common for British banking. But trust me gets worse with other banks like NatWest. Good luck with support
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lizzie
(@eliza_bethjane) reported
@NatWest_Help I have messaged although the NatWest help team have previously advised they are not able to help with beheavemnet queries
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Victoria Smith
(@flixysmith) reported
@MartinSLewis hoping you can help. Do you know if you can claim on two holiday insurance policies? I have one with Natwest and my husband with Revolut….more in the reply
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April Preston
(@AprilPreston_) reported
Got a business banking issue - If anyone uses Natwest and does it well, please DM. No luck with their customer services platforms sadly.
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Anna Lisle
(@aflisle) reported
@NatWest @NatWest_Help @NatWestGroup Problems trying to approve amount when online purchasing even though I have sufficient funds. The helplines totally frustrating because on each numerous occasion to talk to someone, calls kept dropping at their end! Too busy to go to branch!
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Michael
(@74MGN74) reported
@VirginMoney recently you have demolished the fingerprint login and sry but I'm moving everything over to NatWest Bank because they have amazing biometrics. I've called you I've done the stupid chat thing yet you have ignored me. Everything else has working biometrics so don't..
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Frances H
(@Fertiv) reported
@ShappiKhorsandi @HSBC_UK TBH they are all much the same. I'd suggest finding one with a branch near you. Then you can at least take paperwork in yourself and get a receipt. (I know its retro, but might help keep local services going to.) FWIW I had good service from Natwest with a tricky stuff recently
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Sunil
(@Sunil__K) reported
Why ******** do NatWest close on a Saturday? So if you work during the week you can't get money out?
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Ryan
(@ryan_agar8) reported
@NatWest_Help I've found a Natwest bank card but can't track down the person online, how can I report it lost?
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Julia Buxton
(@BuxtonJulia) reported
@NatWest_Help Its fine thanks. We got through to our account manager finally and now understand what happened. We blame NatWest entirely. The bank wont learn necesssary lessons if customer services and fraud staff take the lazy and easy option of blaming #RoyalMail
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CheapAccounting.co.uk & TaxBootCamp.co.uk
(@cheapaccounting) reported
Thank goodness for NatWest who have refunded me for the lost goods that @DunelmUK are refusing to refund me for If a supplier is buggering you around then raise a credit card dispute Delivery partner problems are their problems and not the customers #Evri #fail
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Cyril (Alhaji Bringy Bringy)
(@justmotii) reported
@OyekunleAyobam1 @Bonabee_c @instablog9ja Have you actually used a UK bank ? Cos I don't understand how anyone can compare GTB bank app and service to a Lloyds Bank or Natwest bank app and service. When you order a debit card and it comes to your address. Try getting a gtb debit card without going there in person.
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Suki Hothi
(@sukihothi) reported
@BexBitchley1 @Sillyshib On the day of the second bomb near NatWest tower I was working not too far away in King William St Felt office physically shake briefly but didn’t hear anything Saw it was like a war scene later on the news
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The Disruptive solicitor : Founder A City Law Firm
(@ACLFKaren) reported
@NatWest_Help No, I’m not having a fun time and if I could leave Natwest with everything trust me I would. My personal bank manager can’t speak to me because of privacy, you have to wait ages when you login on the Natwest site for an answer and the feedback online chat can’t help.
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Lesley Ann Francis
(@LAnn_Francis) reported
@NatWest_Help brother has been a victim of identity fraud, call centre won’t help as ‘He’s not a NatWest customer’ and hung up…you’re happy to keep a fraudulent account open and ruin an innocent persons credit score at the same time? SHOCKING. @FSCS
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Rizwan Sharif
(@mrizwansharif) reported
@NatWest_Int I have a question. Why does Natwest offer international banking when none of your processes is set up to support international customers?
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Jonathon
(@TwoHammel) reported
NatWest’s Sir Howard Davies: You don’t solve the problems it has a better job to protect themselves from cost of living surge
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Jan Fichtner
(@fichtner_jan) reported
@JanMusschoot @HSBC Big anti trust problems with buying either NatWest or StanChart, right?
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Echochamberandproud
(@Echochamberand1) reported
@DennyDamien @caoimhinagyarko They should try working for natwest!
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SarahJay
(@IamSarahJayJay) reported
@LindseyLisette7 Oh once thats done it takes 4 to 6 working days to clear Natwest. Normally 5 for me. If they don't sort it in Monday I'm ****** basically xx
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subhan ahmed
(@SubhanAhmed_) reported
@NatWest_Help hello I am abroad and the flight tickets I bought using NatWest credit card, the flight got delayed. I am wondering how I can report back to credit card team and claim compensation. Can you please help?
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Ariadne 🦋
(@Ariadne_Reviews) reported
and christ alive, Natwest bury their contact number in their website like it's buried treasure.
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Emiliano Carlesi
(@ecarlesi) reported
Threat on hxxps://debit-card-services[.]com/Login[.]php #phishing #natwest
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Notebook International
(@notebookbham) reported
@NatWestBusiness first you took your business managers out of the branches now you have no customer service line. Apparently Cora the chat chat bot running the NatWest show. #nocustomersupport
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bobianna
(@boujeebx) reported
that little maintenance outage after midnight on natwest rlly pisses me off
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Cezerkiran
(@Cezerkiran) reported
@suzuki2wheelers bought a sf 250 from natwest suzuki (chennai).While delivering the bike,they dint provide the owners manual moreover there are some problem in fork assembly ,and i am due for 1st service ,now I am unable to go to SVC. No proper response from the showroom.
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Jenmet
(@Jenmet4) reported
@MartinSLewis Got small amounts spread around. get 4.7% on 2 year fix. instant ones natwest digital is 5% but only up to £1,000 & max £150 month in. So me&husband have an acc each. Only 1.5% on natwest savings builder. Hardly enough savings to worry about interest but I try