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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (37%)
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Login (23%)
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Transactions (21%)
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Mobile App (16%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: London, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing and Great Bricett.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| Trowbridge |
Website | |
| Kettering |
Transactions | |
| London |
Transactions | |
| Carlisle |
Login | |
| Barlestone |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Esther Rosanna
(@EstherRosanna1) reported
@LuanaElisabetta @HSBC_UK @AskNationwide That's so frustrating I hope you have more luck with a new account my husband had problems with his natwest card not working and they refused to send a new one so he switched aswell and no problems since, I hate any issues with money always stresses me right out!
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Danyl James
(@KILLdanyl) reported
NatWest are so ****. Wankers
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Jayne
(@jayniecakes) reported
@LloydsBank hi. I have a help to buy ISA with Natwest. I tried to transfer £955 into it 2 weeks ago (after not making any deposits since I opened the isa in 2019). The money has ended up back in my Lloyds account with the narrative "bankline suspense". What does that mean pls?
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The ₿ook of Crypto
(@book_of_crypto) reported
Huge respect to @RevolutApp for reaching out and addressing my login issue within minutes. Really appreciate the support. Now I can go ahead with my fiat withdrawal. Imagine preventing someone from banking with their own money like most of the major banks do. @monzo @natwest
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Delphina Nyemitei (She/Her)
(@DelphinaNyemit1) reported
If NatWest has crappy service I won’t be able to complain because to be honest I opened an account with them because of their colors Nothing more 😩
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Z A C H 🦅
(@HawkTech64) reported
@book_of_crypto @monzo @RevolutApp Monzo have stopped withdrawals? ****, my other bank is Natwest but they don't allow it either.
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Safeena
(@_SafeenaM) reported
@NatWest_Help Just to let everyone know if you get scammed and your with natwest they don’t refund u your money and they say it’s not their issue, wouldn’t recommend guys
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Beatie Edney 💙(freelancer)
(@beatieedney) reported
So it’s nearly a week since I tweeted about the terrible customer service I’m receiving from @NatWestGroup fir my mother’s @NatWestBusiness account. Still haven’t heard anything from their customer help service or the #royalgardenkensington branch. Don’t bank with #NatWest !
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katrina bull
(@trinabull1) reported
@NatWest_Help can’t believe the service I have had from NatWest who I’ve banked with for years! The worst customer service I’ve ever experienced, NatWest you should be ashamed of yourself!!! Do not bank with NatWest!! I’m closing my accounts and will be telling everyone I know!!
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Els
(@Kneidella) reported
@NatWest_Help how can I add my husband to my ISA Savings Account? He is a Natwest customer and we have shared accounts. Can it be done online? Please don't say contact Cora, it is of minus help
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Phil
(@philmatt80) reported
@NatWest_Help Can't currently use Natwest app. Everytime I do something it logs me out after update yesterday. I spoke to an Indian chap at customer services who tells me because his app works fine there is no problem...? #getitsorted
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Taylor Grimes
(@TaylorGrimesDog) reported
@santanderuk Didn't get so much as a letter or email to tell me my local branch had closed forced to go to NatWest to deposit a cheque. Customer service should of informed customers 🙄
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Neil Gough
(@Ngoffy) reported
@MartinTideswell Ah, the old NatWest (the District Bank building). I had 2/3 happy years working there 1987-1989.
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👻🎃💀
(@twitts3138) reported
You know in the advert, where it seems like dealing with NatWest is a breeze? It ******* isn’t! They cut you off, they make it impossible to talk to a human, they’ll put you on hold and disappear, they’ll transfer you to no man’s land.
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Keith Bradnam 📈
(@kbradnam) reported
So last October I applied online to open a ‘First Saver’ account which can be opened in his name with consent of parent. The online application asked if I was an existing NatWest customer. I am not, but I was still able to complete the application. 3/n
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Royal Gibraltar Police
(@RGPolice) reported
URGENT - NATWEST SCAM. Please be aware of phone calls received from scammers acting as Natwest Fraud employees asking for certain personal information. If called please DO NOT disclose any information over the phone and contact Natwest Bank using the number on their website.
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MarathonRunnerDave (𝒟𝒶𝓋𝒾𝒹 𝒥 𝒲𝓇𝒾𝑔𝒽𝓉 )
(@MarathonmanDave) reported
@HalifaxBank @Callumf500 Even ATM is not showing been to Santander Lloyds bank nationwide NatWest Barclays and still won’t show balance on them ATMs so it’s not just Internet online banking even the phone app not working
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Ria Patel
(@riapatel) reported
@NatWest_Help hi, I tried to switch my account to NatWest however it said I was an existing customer (which I am not) and I’ve set up a select account - can you confirm if I will get the £150 switch offer please
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Brum X
(@x_brum) reported
@madeinbrum1 @BuildsWeAre @LiveTheModaLife The Mercian is nothing like that 1970's pile of poo. Good riddance that it got knocked down, together with the old Natwest Tower. Lets hope the wrecking ball comes quick for Smallbrook queensway which is a disgrace. 💩💩💩
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Izzo
(@IsobelMalin) reported
@NatWest_Help NatWest fraud team - how can she access immediate funds to pay for essentials?
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John Myhill💙
(@jfmyhill) reported
@ChrisWithTheT Mine was being unable to access credit card account online (in early days of online banking) with NatWest. Credit Card dept told me to contact online dept. Online dept told me to contact credit card dept. Repeat ad nauseam...
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Lilli Badcock
(@mamalil111) reported
@MartinSLewis Any advice please for a disabled friend who has been scammed out of her disability payout? NatWest are claiming she is partially to blame because she fell for the scam! Please help!
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Nik Halton
(@nikhalton) reported
@NatWest_Help been granted Power of Attorney to help my dad with dementia. Current bank unhelpful. Can you confirm if I move his account to NatWest donor+attorney can both have online banking access? Any special steps for opening a new account as attorney on his behalf?
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NerdStuff Gaming
(@SStedman90) reported
Never, ever, ever ever ever.. bank with Natwest. UTTER **** show of a bank...
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Ben Crosland
(@croslandb) reported
My god @StarlingBank are the most frustrating org to deal with! No details or timelines given for issues which need resolving. And I’m a Natwest customer!!!!
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VLTR 🌕
(@VLTRCrypto) reported
@milkresearch **** NatWest, I’m with them too Recently opened a @RevolutApp account, crypto friendly it seems
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Chris Vijf
(@chrisfyfehome) reported
@realcolinquinn Not the experience that Trevor had. Turned down by NatWest despite 30 years clean and responsible trading. But he pulled through it
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Michael Viggars
(@MichaelViggars) reported
@TUIUK @The_Mitch87 Was told by NatWest credit card company it's a problem on Tui's end. Multiple customers reporting failed transactions.
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Shaun
(@sclilley) reported
@Esso_GB Hi. Have you had any issues with NatWest credit cards and the Esso app? I haven’t been able to use my credit card for months, but my NatWest debit card works fine. I have deleted the app, reset Apple Pay and have also received a new card since but have the same problem?
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Jo Kemp
(@kempettes) reported
@HSBC_UK Premier & business customer gettjng bored of waiting for you to investigate two unknown transactions on 2 accounts... Am checking out NatWest accounts as they still have a branch near me