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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (30%)
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Mobile App (30%)
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Transactions (20%)
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Login (20%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Website | |
| Edinburgh |
Transactions | |
| Ealing |
Website | |
| London |
Login | |
| Bristol |
Website | |
| Llanelli |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Madge
(@Madge21720868) reported
@CooperativeBank Hi ive been with you for 20 yrs but today I opened an acct with @NatWestGroup as the service is awful! cant access my own money! ap is always broken! not sorry to leave. now get the ap working so I can transfer my cash to Natwest and close my acct with you
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Dan
(@danicp) reported
@NatWest_Help just got a call from a witheld number saying it was NatWest in regard to suspicious activity on my account. I am not a customer if your but they knew my name and address. How do I get in touch to make sure a fraudulent account has not been opened in my name?
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Jack Hodges
(@JackMHodges) reported
@NatWest_Help I've been on hold with Natwest ISA help for 80 minutes can you please help, I am not able to move money into my ISA.
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Bev Lewis
(@BevLewi02131128) reported
@victorialewis76 @CooperativeBank Ended up locking my account yesterday going round in bloody circles, really really pissed off. CS couldnt unlock as the dam system is down! After 5th April when all DDs are cleared will change to Natwest or Lloyd's both banks have good reps
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Emma T 💙💛 🏳️⚧️🏳️🌈Ally
(@FrecklesFieldo) reported
@CooperativeBank Think you had enough time for maintenance during the 3 days it was down. Would you recommend I switch to Barclays or Natwest?
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Steve Rose
(@SteveRose120387) reported
Question, has anyone managed to get served on the front desk at redhill #natwest ? I was there for 35mins with staff walking past me and say someone will be with me soon!! Terrible service #natwest
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Adam Haynes ⚽🐺🏃🏻♂️🏊🏻♂️🎮
(@adamhaynes) reported
@Kimlou2195 @CooperativeBank i know it took me about an hour of attempting to reset everything and i finally managed to login online its a nightmare, i’ve joined NatWest and got £200 for switching glad to see the back of them.
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Anita Luciss
(@AnitaL1977) reported
@NatWest_Help Hi yes, finally got to the team. I have this Natwest sort and account No: 600657, Acc 98390031. I spent 25min on the phone. Perhaps it would be good idea to put it on mortgage accounts or website. Many thanks
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Andrea Willetts
(@AndreaWilletts1) reported
@janib_19 @CooperativeBank Natwest..think its 200 for swapping and I do all my usual banking with them and have never had an issue.
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Zwéli Tiago Gule
(@zweligule) reported
@TheAA_UK @NatWest_Help your partnership with @TheAA_UK has been the most disappointing, strenuous experience I’ve had to deal with in the last few years (bar Covid)… I thought highly of the service I receive from Natwest but making people wait with children for 4hrs TWICE!!!
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David Green
(@david52010) reported
@NatWest_Help If money worries cause me stress, I’ll open an account with a bank who’ll be there to speak with me face to face. NatWest on the Isle of Wight are a let down with low customer service levels.
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John Ellison💙 ♿️ 🇵🇸 🦉 SWFC Blues Guitarist
(@johnellison) reported
@Ocado @NatWest_Help It should be good again now, it's a problem with @NatWest_Help is there a way to set up a standing order for Smart Pass? as this seems a monthly issue NatWest won't fix?
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n c
(@nickcol12171472) reported
@BTC_Archive It’s a disgrace, NatWest limit to £1000 for crypto, may as well just issue their own CBDC. Haven’t heard of accounts being closed, maybe accounts with large sums coming in and out, my fiat only ever goes out !!
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Tawheed Khurshid
(@KhurshidTawheed) reported
@NatWest_Help @NatWestGroup It has come to our attention that NatWest has once again obstructed access to the account belonging to my sister. Regrettably, this is not the first time this has occurred, as our accounts were previously blocked for no apparent reason. (1/2)
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Janine Daniels
(@JanineDaniels1) reported
@NatWest_Help shocking customer service from NatWest. False information Friday, time wasted filling wrongs forms, 3 plus hours on the phone, online chat don’t have information of what I have spent 3 hours trying to resolve. Promised call back within 30 mins AN HOUR ago
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John Ellison💙 ♿️ 🇵🇸 🦉 SWFC Blues Guitarist
(@johnellison) reported
@NatWest_Help Ocado smart payment failed AGAIN, Please fix this ERROR @Ocado I have continual issues with NatWest unable to process subscriptions, I will re-entre my card AGAIN
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⚡️Buma⚡️
(@bumaknows) reported
@LukeGromen Same here in the UK with Natwest. Recent announcement of their intentions not to support.
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maverick
(@sam_trades101) reported
@BTC_Archive Natwest limited payments and monzo shut my bank account down. Revolut is the most friendly… also they offer about 20 cryptos inside the actual app. Good job 👍
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DidntsayThat 🇺🇦 🇵🇸
(@DidntsayT) reported
@BTC_Archive NatWest blocked binance but not Coinbase (so could just send to Coinbase and transfer to binance). Halifax doesn’t block any so far 🤞
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Harry
(@Harryblue77) reported
@CooperativeBank The emergency maintenance didn't work then , mobile banking still not working , 2 days now, this is unacceptable, today I will switching my banks and will be given £200 also , your bank has gone downhill big time , I've been with you years , I'm done , natwest here I come 👍
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David Green
(@david52010) reported
@NatWest_Help The only thing stressing me is the low quality customer service being forced on me by NatWest greed in closing the branch in Ryde. Agents simply repeating senior managers’ lines shows how uncaring an robotic your staff have become. If you let me down I will involve the Ombudsman.
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K E
(@Eastyyy85E) reported
@CooperativeBank absolutely terrible no access to move money around etc for 3 days now. Worst bank I have ever had to deal with.. You should b giving ppl compensation for this. Every ova week app is down. Advice dnt go with coop..never had any these issues with natwest etc....
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MG___iles
(@MG___iles) reported
Is there a problem with your app? Or is just me? @NatWest_Help #Natwest
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Shauna Weller
(@ShaunaAWeller) reported
@NatWest_Help my main natwest account has disappeared from my account! Please help!
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MrRee
(@MrRee2323) reported
@RossFBA @EllaTheReseller I managed to get NatWest without any issues.
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𝕄 𝔼 𝕃 👑
(@princessmel_87) reported
@Lianne84 @CooperativeBank Use starling, halifax or natwest Never had issues
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Richard Guilding
(@GuildingRich) reported
@BenjaminVCL @BTC_Archive @NatWest_Help NatWest are impossible, they block almost everything to do with crypto
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Ash
(@A_Clay_Tonne) reported
@RBS_Help @NatWest_Help Could a RBS branch help me with my NatWest account? Or do they only have access to RBS details?
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Co
(@Notevenclosemat) reported
@SpecialSitsNews @diamondhandjs Banned crypto is reasonable considering when LUNA's value gone down to zero and wiped out most of Korean's middle class wealth. Natwest also applied similar rule by limiting crypto exchanges as the crypto scams costing UK consumet 329m pound annually.
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john tavistock
(@JohnTavistock) reported
why is natwest on line banking so awful