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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (26%)
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Transactions (21%)
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Mobile App (15%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester, Southwark, Bristol and Royal Leamington Spa.
| City | Problem Type | Report Time |
|---|---|---|
 Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login | |
| Great Malvern |
Website | |
| Leicester |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Elias
(@1968Pixie) reported
@CYMROPORT happening in Cardiff, there are no banks currently in my area, Natwest, Barclays and Lloyds have all pulled out in last 12 months. Awful for the elderley
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bluenose1014
(@PaulPaulf1014) reported
How do banks get away with providing such poor customer service. Natwest have blocked my account because I was transferring from my account to another bank in my name and I was complaining about answering 20mins of security questions for the 3rd night running. Unbelievable
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Nodleman
(@Nodleman1) reported
@NatWest_Help Hi. Is there an issue with NatWest Credit Card at the moment? Can't see my card in the mobile app
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eddieblackcomedy
(@eddiecomedy) reported
Exclusive: Natwest reveal their pronouns in their website T&Cs: "This website is owned and maintained by National Westminster Bank Plc (“us”, “we” or “NatWest”)".
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NatWest
(@NatWest_Help) reported
@MTJUNKSHOP Hi there. It is unfortunate to hear of this. As your funds were taken from a Monzo account, you would have to dispute the transaction through that bank. Can you please confirm if you are a NatWest customer as well? Thanks - Mark
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Bill
(@Bill20538001) reported
@Bel_B30 @Hazels_Vibes Master Card are adopting a carbon policy. i.e...they will monitor what you spend, and what you spend it on. Put in place a carbon limit. If you go over it, they will block your card. NatWest and BoS are ditching visa on the 21st of December this year. Another type of passport
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Shannon
(@ShanRebec94) reported
from
Sale, England
@Justiinahh @AskNationwide I’m also having this exact same issue. My partner sent money from nationwide to my NatWest and it hasn’t arrived. Not sure if it’s nationwide or NatWest with the issue 😫
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NatWest Business
(@NatWestBusiness) reported
Help your business hit the ground running with 18 months free NatWest business banking today. Business Banking available for eligible customers in the UK.
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Victor Santo Olliver
(@VictorOlliver) reported
from
Sompting, England
@essiefox I left for Homeserve after NatWest, went to Churchill, now better offer from British Gas home insurance. Homeserve years back were slow.
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Paul
(@futureretro777) reported
@barclays why can't I pay my bills with my VISA debit card? Twice in the last 12 hours transactions have failed, forcing me to use a credit card instead 🤨 Card activated, some payments go through, some don't. Don't have this issue with Natwest 😔
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♡ Phoenix FB Rescue UK ♡
(@Phoenixfbrescue) reported
**URGENT - PAYMENTS:** Please note that we are experiencing problems with our main bank account and I am awaiting further contact from the Fraud Team. Until further notice please use the following details for any payments: Natwest Bank (Business account)
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@shrimpsy
(@shrimpsy291) reported
My mum(86) got a text saying her o2 payments had not been received so she reentered her bank details, fortunately it worried her if right , but luckily NatWest have an old biddie help line (her words ) and sorted it all for her, but really frightened her 😢#ThisMorning
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Hayley Bartlett
(@hayleylbar) reported
@NatWest_Help At no point in the chat was i informed that your messaging service is not an instant messaging chat and i was never informed it was! I’ve wasted the entire evening trying to sort an issue and got nowhere. May as well telephone Natwest in the morning!
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mello 💚
(@mellonicoley) reported
@purplelime omg that's annoying and funnily enough I am thinking to switch back to Natwest as I have an old savings account with them (was fun figuring out my login earlier!), plus my sister is with them and keeps singing their praises
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Safemoon Simon
(@safemoonsimon) reported
@SafeMoonSpurs hi Roy. For some reason Apple Pay with NatWest isn’t working. I have a Monzo account. Will try that tomorrow when I have had some sleep. Thanks for your offer of help.
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craignicol 😷 💉💉
(@craignicol) reported
@garyfleming possibly. I thought it was all payment systems, but it looks like HBoS, RBS/NatWest and Barclays' recent outages were all login issues issues.
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Mx. Lottie (Charlotte) 💜🦊 (she/her)
(@Foxsan48) reported
only reason I got through all of this, was Monzo, Natwest wouldn't let me open a bank account without more paperwork than I had given I'd just returned to the country less than a month prior and didn't have a rental agreement or any **** sorted out yet.
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Faizan
(@faizan293) reported
@NatWest_Help “Error while trying to send email. Please try after sometime” why isn’t there a character limit if too many characters won’t send? Connor, I’m sorry if I’m coming across as a *** head but everything about NatWest is annoying me to the core.
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jakeellis
(@Jake_ellis_sy) reported
@Efrendo_X I use monzo now after NatWest blocked deposits, no issue so far with monzo 👍🏻
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Mark Sykes
(@nootnootmofos23) reported
@Crypti14 @NatWest_Help Apparently the coop based on what I have seen on a website that indicates what banks allow what… how up to date it is I don’t know. I am going to open an account and see. This from Natwest for me proves they are running scared of Defi and it also proves why it is important
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Fletch (🎩,🎩)
(@Fletch832) reported
@ChrisCleary_52 @Williamsburg79 Chris I had exactly the same problem. And you know what I had to do? Change banks. I’m now with @monzo who are brilliant with this stuff. And allow me to transfer my money there & on exchanges. I recommend them. Left NatWest for gd after being a lifelong customer & biz bank too.
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Andrew 🇬🇧£
(@AndrewNunn51) reported
@NatWest_Help The British state currently owns around 54.7% of @NatWest Group plc after spending 45 billion pounds ($61.87 billion) bailing out the lender in 2008 Yet they don’t let YOU buy Crypto! WTF. @RishiSunak
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S
(@chimaevsmash) reported
@ellatrow_ Looks like he works with natwest tell the lad to call them (numbers on back of the debit card) and ask to be put through to the scams team they’ll block the guys account and get his money back
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Nicholas Harris
(@_________4women) reported
@mycohealth I've just got back from NatWest Bank where I had to cancel my debit card after a BitCoin trader tried to scam my details. I had signed up to their service but invested nothing, but they called me to say that their bot had made me $5,245.18 and they wanted my security code. Nope!
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ThreeUKSupport
(@ThreeUKSupport) reported
@Matthewpacker78 Do you happen to have the postcode for where you were in Natwest? We'd like to check if there's issues in that area, or not. Could help us understand if you were affected by a network issue, or if something else is going on here -Chris
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Joanna Watchman
(@thejoeywessex) reported
from
Sutton Benger, England
Evening @NatWest_Help I can’t find a direct debit form for my dad to enable auto payment of his NatWest @Mastercard - can you please advise / help? Thanks.
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Richard Williams
(@sircanealot) reported
@IanCutress @NatWest_Help It's like fraud is so common now you end up just sitting in the corner crying and because you have no idea who you can trust or talk to now to solve a simple problem... Whenever I've had to call Natwest they've usually been helpful, but they're not as good as they used to be...
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Daniel Brade
(@DLBrade) reported
@HSBC_UK finding it impossible to pay my credit card as I bank with NatWest, poor customer service
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Matt Packer
(@Matthewpacker78) reported
@ThreeUKSupport I don’t have another phone to hand, but this iPhone is only 5 weeks old as is the Sim. Problem I will have is when I’m home it won’t be an issue, only in Uxbridge. I was in Natwest this morning and I had not one bar at all.
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Ayrton Hockaday
(@AyrtonHockaday) reported
So NatWest are now opening at 10am rather than 9.30am on Wednesdays to "enhance their service"... You need to be open more to enhance a bloody service, not reduce it down! Closed all but 1 branch in Guernsey over the last few years so not really enhancing anything @NatWest_Help