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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (24%)
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Mobile App (19%)
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Transactions (17%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester and Southminster.
| City | Problem Type | Report Time |
|---|---|---|
 Barlestone |
Transactions | |
| Truro |
Login | |
| Swansea |
Mobile App | |
| City of London |
Mobile App | |
| Brentwood |
Website | |
| Basildon |
Transfer |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Behappy365
(@friendie365) reported
@NatWest_Help Banked with natwest 40+ years, overdrawn once due to natwest incompetence about 20 years ago, Experian credit score 999. Natwest refused my loan application, would it help if I identify as trans?
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Dickie Clarke
(@c1_carry) reported
@Amy_Bear84 @rgbeaumont @thecoastguy Has everyone forgetten the catastrophe that screwed over RBS and NatWest customers when their Indian subcontractors destroyed their mainframe and nobody could access their money for weeks sometimes.
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Owen Bevan
(@wovenbean) reported
@NatWest_Help both online and in the NatWest app I get a Service Unavailable message. What’s going on please? I need to make a payment.
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Aysen Ulucan
(@ulucan_aysen) reported
Almost 48 hours since NatWest blocked my account without any warning or an explanation. Being abroad with two young children and being denied access to one's money is no fun. #natwest
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Aysen Ulucan
(@ulucan_aysen) reported
Various telephone conversations plus a chat on Twitter and the only response I've got is "we can't comment, you should wait to be contacted by us." This boils my blood. Beware that if you're a NatWest customer, all of a sudden you can find yourself penniless. #Natwest
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John McDonnell
(@JohnMcD25135701) reported
NatWest banking online down @NatWest_Help
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N16Breda #VaccinesWork
(@N16Breda) reported
@NatWest_Help can you confirm please how much it costs to receive an international transfer from a Euro account in Ireland to Sterling current account w you? I can't find charges info on NatWest website. Thanks
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leila
(@leila24765781) reported
@amazon @TruthFromAcme What’s going on at Amazon???? My bank has received nothing regarding my paying my monthly subscription!!!! I’ve researched is there a problem with you & natwest???? My account suspended for your incompetence to sort banking out!!!!
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Vanessa
(@VanBird) reported
I think Natwest have work experience girls in. One watched me try & pay cheques in on the ATM then said it was broken & to use the other. Then I paid a bill in an envelope via their special letterbox. Another panicked & asked if I’d used an envelope. I KNOW HOW BANKING WORKS
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Annabelle Mark
(@AnnabelleLMark) reported
Just tried to ring NatWest to see if they would give me an earlier mortgage appt - website says open 8-8 Mon to Fri and I was greeted by a message saying they are now closed, they really do not care.@NatWest_help
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Dave Maynard
(@DaveM72) reported
@natwest app, stop asking us all to DM you, the app is down for a lot of people, just get it sorted so we can get onto the app!
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Matty Napper
(@MattyNapper) reported
@NatWest_Help Thanks for this info. However, irregardless of how long it's taken me to use the savings card I still think there needed better communication about this. I didn't know this had happened and the customer in the queue at Natwest said hadn't received any communication on this.
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Dawn Elliot
(@dillydallydawn) reported
@DJD_ice @NatWest_Help My @RBS_help is the same problem. I don't think NatWest and RBS know its occurred 🥺
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Rob Stow
(@YahYah_Gunn) reported
I withdrew some money from my @WilliamHill account to my @NatWest_Help account and it never arrived. WH are saying they sent it and it’s a NatWest issue. NatWest are saying if it wasn’t received it’s a WH issue. Neither will help. Anyone have any ideas how to resolve?
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🇻🇦🇬🇧RH
(@Ralph_Hapschatt) reported
@darkmuse @Flycatc08394457 @anon_opin It wasn’t £85k back then. It was £50k, and only because the government increased it. That’s per company, not per bank. So Natwest and RBS are one company. You have 2 accounts? Tough. £50k isn’t an awful lot for a lifetime of hard graft.
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👻 Confused Spoons 👻
(@LizoSpoons) reported
@NatWest_Help Hi, I'm not sure if this is the right Natwest account to say this, but I rang your telephone banking line & the customer service assistant was so lovely & extremely helpful. Amazing service from her!
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dev*
(@1Dev) reported
Banks. Natwest shut. Santander has no cash and Barclays wont help as not a customer. End up in a Carousel changing up £20 notes in their change machine. That's Eltham for you.
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Rich Tea ♨️
(@RichieTeaa) reported
Is anyone else experiencing a problem with Direct Debits from their Natwest account (or any other bank), because of a new regulation - PSD2 SCA (Strong Customer Authentication)? DD's that have been fine for months are now being affected. #natwest #annoyingaf
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P
(@MsPiink) reported
Is anyone else’s NatWest app down?
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PTH
(@TheInfamousPTH) reported
@mcoultham Yeah NatWest are ****. But at least they had someone you could speak to or a branch you could walk into. And are established. I’d take that over this **** show any day
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Sven
(@looneymetal) reported
@MrDeanP I get what you mean, depends on the context I guess. I've been with santander (Abbey national) since I was 13 I'm now 39. If natwest were offering me a better deal on account. You better believe I'm trying the loyal customer line with santander.
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Mark Coultham
(@mcoultham) reported
@TheInfamousPTH As annoying as it is saying other banks don’t… when I was with NatWest I had yearly issues. This is the first time I have with monese in the 6 years used
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✏️ WYL🎗️
(@NotWYLL) reported
/NatWest neg I'm sorry I have been trying to converse with NatWest for like 24 hours can they not read or understand sentences I just said I do not have a utility bill stop telling me to apply for a new account with photographic id and all this **** I am furious
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LindaD 🇬🇧🏴
(@seagull4a) reported
@NatWest_Help No, I search for 'NatWest Bankline Login', using multiple computers. Have had this for the last 3 weeks. Finally got in on 5th attempt today. Get through ID, card reader and password - then get this message.
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naseem aslam
(@draslamnaseem) reported
@NatWestBusiness Rubbish business banking by natwest. I have 2 business accounts but they put my 1 account on hold for 4 wks and I had huge loss in business. Customer service is absolutely nightmare
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Caleb
(@TheCalebFowler) reported
Holy **** are NatWest incompetent. If it weren't such a ball ache I'd have switched banks years ago
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mupwangle
(@mupwangle) reported
@ianbetteridge I had reason to visit an RBS(NatWest) branch - them who support pronouns on badges - and not at any point did anyone attempt to force anything down my throat. They didn't even offer me a drink, which is sort of the same.
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Sheena8
(@Angel501779561) reported
@NatWest_Help I feel disappointed with NatWest I cannot get through to them no one seems to answer the. I have been a long standing customer and need some help
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raf
(@puipui79) reported
@NatWest_Help issue with Credit cards my card was declined. Apparently Natwest is aware Any update?
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Heath
(@Papperkash) reported
@ReticentGenius @NatWest_Help Always seems to be NatWest. I remember 10 years ago when their systems went down and they wouldn't let me draw my cash out. I had over £300k in the account at the time. Switched to HSBC a week later coz **** NatWest.