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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (40%)
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Login (29%)
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Transactions (17%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Berkhamsted, Croydon, Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Berkhamsted |
Login | |
| Croydon |
Website | |
| Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Powell
(@Richard39010337) reported
@NatWest_Help Does anyone work at NatWest customer support? Been trying to get through on the phone for 2 hour to talk about my Mums Power of attorney.
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The Sad Ham Man🥺👉👈
(@SnickerThicc95) reported
@Grad0n NatWest. Never had an issue with them before though. They said if I fill in this form they will refund me the money back but it may be a monthly thing If they keep taking money
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Jack
(@jack_blockchain) reported
@khairycrypto @LadyofCrypto1 @sohaibmem Revolut closed my personal account down after I started transferring funds into CEXs… they give no notice or reason and there’s no appeal process… NatWest has been the best one for me so far.
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Daniela Phillips
(@DanielaPhillips) reported
Absolutely fuming. Went to approve my Arctic Monkeys tickets purchase in the NatWest app, went to return to the website and the page had SHUT DOWN. No tickets for me 😭
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Ⓥ∞🧠Ⓐ⟭⟬🔮
(@AutisticGuide) reported
Don't get a Natwest account if you're disabled - their policies are ableist, erasing, and cruel, as are their staff. They lie about dispatch times for new cards. They lie about helping you with various banking issues and just send you on a Merry Go Round of abject frustration.
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Don Perrott
(@donperrott) reported
@NatWest_Help Is anyone else having massive issues with the sheer incompetence of NatWest? Been trying to make an international payment for a week and they still can’t get it done. Their departments don’t talk to each other. One simple payment is beyond them. Disgraceful.
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Books Covered by Stuart Bache
(@BooksCovered) reported
@BruceReuters @mrjamesob Currently in the process of remortgaging with NatWest (new customer). The rates are already £600 higher than we currently pay with Virgin but it’s the best offer, if we have to stick with Virgin it will be much higher.
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Rosey amazzin 💙nhs
(@AmazzinRosey) reported
@natwest look out for my new card yous say Well the new debit card looks awful
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𝑲𝑰𝑬𝑹𝑨𝑵
(@itskieranrhodes) reported
with? I came to @NatWest_Help for support and I got NOTHING. Surely it shouldn’t be standard procedure to point customers who are struggling financially to apply for a loan. I am appalled by the service I’ve been provided and will be taking this further. @financialombuds #NatWest
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Zoe Family
(@zoefamily2) reported
@NatWest_Help I just want to remortgage on a more expensive fix can’t believe I’m saying that but it @bankofengland raises rates to 6% or more next June I won’t able to afford the payments !! If NatWest opened up the time frame to remortgage from 3months to 9 months then I might save our home!
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(@NormanB47489009) reported
Customers also have access to 24-hour telephone banking or by logging on to NatWest Online Banking.
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Lindsay Clark
(@datadictum) reported
had breakfast with a chap (big in databases) who told he'd forgotten Teradata, Db2 etc existed. Well, look at the customers, Natwest, Aviva etc. these guys down move systems on a whim
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•°𝗦𝗜𝗠𝗢𝗡°•
(@Simon4Edmonton) reported
@humayunhussain They're shite, I left for NatWest. I know they have had problems but so much better than Abbey National/Santander. Change banks it's easy
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Paige Magpie✨
(@MagpiePag) reported
Why on EARTH is NatWest so impossible to use. I need my account number and sort code to signup for online banking yet their new cards don’t state this on the card and you know how to get them??? ON YOUR ONLINE BANKING. @NatWest_Help I’m just trying to set up a bank account ffs
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Lauren Grice
(@lgrice6) reported
@NatWest_Help wow NatWest. 1 hour and 40 mins later and still on hold. 😳 And your reoccurring customer service announcement that you’re receiving a high level of calls and wait time is 20 minutes is really helpful. 👌
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Jenny Lewis
(@BunnyLadyofKent) reported
@NatWest_Help How can I contact NatWest without having to go through the automated chat bot? I'm tired of having to write out my issue 4 times because it doesn't understand it and then typing back and forth what could be easier if I could put all the details in one message.
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sharon murphy
(@sharonm97929681) reported
@NatWest_Help NatWest Holloway Road 1 cashier & 1 customer service staff, queues out the door 20 min wait & nowhere near what’s going on?
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Helsbels 🏴 🇬🇧 🇺🇦
(@hihings) reported
from
Bordon, England
when I was with NatWest I could always get onto their app. With @HalifaxBank I can't. Too many branches closed and I need to access my account
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Claire Mann
(@CMarie363) reported
@NatWest_Help submitted remortgage application begining of June. Finally got an offer end of August, current terms run out on Saturday when payments go up by £170 due to variable rate. Today I find out Natwest have not even sent offer to solicitor, which we had 5 weeks ago. Help!
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CPUK
(@ComicPrintingUK) reported
@AndyPalmer As long as nursery don’t start charging in euros and NatWest honour the fixed mortgage rate this very much a problem for future CPUK.
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Becca❤️
(@Rebecca_Faye92) reported
So according to Natwest, the average first-time buyer deposit in the UK is £44,294 I’m sorry, what the actual ****?!
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Wayne
(@thetowerofcell) reported
@NatWest_Help the natwest app is not working
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SG
(@seb_g97) reported
Switched from NatWest to Santander the other day and trying to change my card for ACS but it won’t work anyone know how to fix this?
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brittany
(@brittan00315381) reported
@AskVirginMoney no, I've managed to transfer it to my other current account, NatWest. much better service and no problems from them
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𝑲𝑰𝑬𝑹𝑨𝑵
(@itskieranrhodes) reported
I am blown away by the service that I have just received… and I thought I was more mind blown by the fact that one of @NatWest_Help customer advisors advised me to apply for a £2,500 loan. I was just contacted by NatWest’s complaints department… read that again. “Complaints…
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Market Mobste🅡
(@MarketMobsterUK) reported
@LadyofCrypto1 I've never had an issue with Natwest. @LearnCryptoUK bank account since early 2018.
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MEdmondsLondon
(@MEdmondsLondon) reported
@NatWest_Help Hopeless service as usual from NatWest - impossible to get through. Biometric approval not working - blocked from new transactions. Help please!
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Alex Barrow
(@barrow_alex) reported
NatWest cancelled my debit card due to expire August ‘23 (their initiative, not mine), and they tell me the replacement is going to take 3-5 working days to arrive. Which, as I’m on leave for a fortnight as of Monday, is a bit tight.
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Alexander
(@OrderOfTheDitch) reported
@BigMarkyB @staylorish @KennyFarq NatWest (formerly RBS) have said they would relocate their HQ to London. BAE would move their shipbuilding outside Scotland. For some companies Scotland’s market would be too small to service if the trading situation was different from how it is now.
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Books Covered by Stuart Bache
(@BooksCovered) reported
@BruceReuters @mrjamesob Currently in the process of remortgaging with NatWest (new customer). The rates are already £600 higher than we currently pay with a Virgin but it’s the best offer, if we have to stick with Virgin it will be much higher.