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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Mobile App (33%)
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Transactions (22%)
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Website (22%)
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Login (22%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Edinburgh, Ealing, London, City of Leicester and Headless Cross.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Transactions | |
| Ealing |
Website | |
| London |
Login | |
| Bristol |
Website | |
| Llanelli |
Mobile App | |
| Thame |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Alexander Hamilton @ Money20/20
(@ADHamilton91) reported
Interestingly, Ellis says Mettle came under "quite a severe cyberattack" but was never more grateful to have support from a larger bank partner like NatWest
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R̶y̶a̶n̶
(@_RyMcCluskey) reported
@NVLTweets Or for money I'm just off down NatWest to deposit some RG3s n honey
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Ben Adamson
(@BenAdamsonDXB) reported
@Barclaycard I've spoken with NatWest about this, yes. They say there's no problem. For the time being, they've recommended making a direct payment from my current account. How quickly will that show up in my Barclaycard transactions as a payment received?
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Kathryn
(@DaffyScott) reported
@NatWest_Help anyone else having issues getting account closure after a bereavement? keep delaying closure and payment of funds for absolutely no reason that anyone can explain to me. Come on NatWest - no point in having a bereavement service that doesn’t deliver. Distressing.
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Jase
(@mindserenade) reported
. @NatWest_Help the move to Mastercard for all customer debit cards is wrong and a crap customer experience. In order to lower your costs, all my online accounts will need to be updated. It’s a really crappy move. #NatWest
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Amanda Cheeky Chops
(@TheLeafyOne) reported
@BenAdamsonDXB @NatWest_Help I've also just had my card declined twice for a payment to my local council, also plenty of money in the account, no issues I am aware of... so might be a Natwest issue? Made my payment with another bank's card.
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Sayuri
(@malibugirl77) reported
@NatWest_Help my NatWest app Credit card sections go error
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Climping Cottage
(@ClimpingCottage) reported
@yoswansrock Well, it used to be the Commerzbank headquarters. On 9/11 they were evacuated as it was thought at one point that all prominent buildings were being targeted. In London, anyone around the Natwest tower, which included Commerzbank London, were equally evacuated down to Monument.
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Sparky Shiny
(@sparkyshiny) reported
@NatWest_Help @JonParryUK @StarlingBank I've also had same problem with natwest app.
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Forza Bahab
(@Forzabahab) reported
@tottenham_tommy My worry is some banks might risk it. Natwest's are advertising 5% deposit mortgages again to drum up business. They can't help themselves.
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emma louise ferguson
(@fudge11) reported
@NatWest_Help @decappeal Do not bank with NatWest! Awful customer service! 5 messages and no reply!!
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Frans Wilbrink
(@ToolkiT73) reported
@NatWest_Help @graduations Hi NatWest.. another person keen to know when you will support this.. it would make a lot of peoples lives easier if you do.. and you may lose customers over this if your competitors do offer it..
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NickMHalliday
(@nickmhalliday) reported
Went to #Natwest related to mum's estate. Spoke to helpful lady. She - have you brought x,y and z. No I have brought just x because that's what it says on your website. She - website is wrong I keep telling them customers say that but they ignore me. I tried to mention users...
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Rizzy Khan
(@Rizkhan147) reported
@NatWest_Help @RossupJ Yeah same for me. NatWest app credit card isn’t working
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Lord John Dalton of Zermatt in Wallis
(@JohnDalton6011) reported
@coaldragon My bank (NatWest) is clearing checks more quickly these days. I received one (first in years) and banked it on a Friday and it was credited to my account on the Next working day (Monday). #wato
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Sudhakar Isireddy
(@sreddy31) reported
@NatWest_Help I have been having troubles with double charging on my current account, which was reversed a week later, today I have issues in direct debit to pay my credit card where only about 70% of the statement is debited. What's happening NatWest?
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Michael Rafique-Marsh
(@Benzoate) reported
@HSBC_UK The profanity wasn’t directed at HSBC but was used to describe the attitude of HSBC towards 1% of their customers who can’t access their accounts for 3 months a year. NatWest, Halifax and Monzo have no problem functioning during the summer so I will bank with them and not you 🫡
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Bob Bobbinson
(@BobBobb89249327) reported
@NatWest_Help Hi Natwest. I have exactly the same issue....I called earlier and was assured it would be in the account by midnight as I had ticked all the criteria. Could you DM me please?
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James Story
(@JamesJStory) reported
I’m not surprised Help to Buy ISAs ended - nobody I try to speak to about mine knows how they work. Letting agents, mortgage advisor, conveyancer and now NatWest themselves have just thrown me onto other people every time I have a question. Just awful.
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ulaireaattea13 | eren cd
(@ulaireattea13) reported
@NatWest_Help so I'm not allowed to deposit money into my crypto exchange wallet, and your website doesn't provide any solutions or steps I need to take to sort this. is this Natwest trying to say 'change your bank' ?
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Dean Clarke
(@jackarander1965) reported
@NetflixUK why is it seemingly impossible to send an email to say “sorry ur price is rising” NatWest app sent me an email to show increase. Perhaps people r leaving not just because of cost but poor customer service. Will be cancelling today
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Michael Boreham
(@mikebore) reported
@NatWest_Help NatWest FaceID log in works great, but the blink-to-authorise a payment fails 9times/10 and I have twice been locked out of account for failed attempts. Can I keep Face ID login but lose the blinking part? Thanks
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Paul Treacy. JFT97
(@PaulTreacyLFC) reported
@TheAmericanMag Hey guys. I have a US cheque for $17. Have tried to pay it into my Bank (NatWest) & Building Society (Nationwide) but they won't accept it. Neither will any of the others in my High Street. It expires in September. Any help would be very much appreciated.
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Conor James McSpirit
(@ConorMcSpirit) reported
@MartinSLewis hi Martin are you able to help with loans. NatWest have given me one with a 30% Apr to someone who had a real life addiction. And this could seem in my bank statements I took out £2000 last June and so far only £80 has been paid due to interest. What can I do.
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Lend_me
(@your_ears_93) reported
@HertsFedChair1 Though not in the job for long, 5 yrs, I can remember my first pay slip at Hendon ('81) & thinking, "not bad, not bad at all." ...then straight down to Brent Cross to buy a Walkman. There was even a small NatWest on campus. These days it sounds like Hendon needs a Food Bank.
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Gareth Morris
(@GarethDMorris) reported
@FertilityFun @NatWest_Help Hi Myrtle. I think the issue I was having that day was part of a wider Natwest-wide problem with the app....
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Gareth Evans
(@geek_gareth) reported
I bet (no pun intended) they wouldn't block payments to gambling sites (don't gamble). I've been meaning to close my #ISA for a while (pointless with today's #inflation). Now I will! Natwest says it's for my safety, but I don't feel #safe if THEY decide where I spend MY money.🤬
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Emma Cox
(@scyian) reported
First Natwest, then Hermes and today we are complaining to @GoodEnergy. Three weeks it took to get a reply back from them and the problem still hasn't been resolved. I wonder if it'll take another three weeks to receive our next reply?
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Bill Settle
(@bill_settle) reported
@NatWest_Help To quote an old joke....how many people does it take to close a NatWest account? 1 customer,5 Natwest phone call takers,5 Natwest direct msg readers,2 online helps,1 full Natwest branch,6 tweeters,1 complete account closure dept..etc, etc. JUST CLOSE THE ACCOUNT!
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Sell in May...
(@newjez) reported
@GoldTelegraph_ It's debatable as they still guarantee deposits. They also still own a fair chunk of NatWest after the GFC. Part of the issue is whether you can call them British banks anymore. Is HSBC British? My guess is that if they get into trouble they will dismantle and consume.