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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (39%)
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Transactions (21%)
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Login (21%)
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Mobile App (18%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester, Manchester, Southwark, Bristol, Royal Leamington Spa, Mitcham, Norwich, Pontypool, Birmingham and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Website | |
| St Austell |
Website | |
| Llanelli |
Website | |
| Cranleigh |
Login | |
| Tarporley |
Login | |
| Chester |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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W Edirisinghe
(@wedirisinghe11) reported
Hi @NatWest_Help you need to replace your fraud team staff. The idiot I spoke with was rude, couldn't hear the difference between basic digits, hung up on me, and shut down all my online banking services after I passed all the security Qs. Where do you find these morons? #natwest
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Darren Stuart
(@stuartmgtmedia) reported
@NatWest_Help Natwest cancel your debit card with no notification and no reason. They allege a fraudulent transaction which was a birthday card heavy stuff. More Natwest inept service it is a joke#
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Abigail A
(@Abi__Ade) reported
NatWest has to be the worst bank in the world @NatWest_Help @NatWestGroup No customer service whatsoever
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Dulcie Mae
(@MissDulcieMae) reported
@NatWest_Help Hello, unable to log in to our Natwest account online. Have tried multiple browsers and 2 laptops. Is it down?
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Kim Fletcher
(@KimElizabethF) reported
@TSB of just done it though my NatWest or Barclays account. Terrible customer service this evening, the lady might of well said to me just move your payments over to another bank! After this rant of a tweet i am moving all of my payments over to my NatWest account and then 6/8
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Wheelz
(@scottwheelz) reported
@StandfieldKen Hey Ken, was wondering if I can lean on the community to help with depositing fiat to exchanges in the UK. For me, so far, Natwest bank has stopped payments to Binance, Coinbase, and Gemini. Frustrating as I'm trying to buy.
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Jack Benzie
(@benzieyeah) reported
@alexblogg @NatWest_Help @firstdirect Yeah I used the current account switching service, which should be fine, but I have a few other accounts/services/loans/ISAs etc that I need to sort too. Going in to my local NatWest branch to settle and close everything now
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Dave Thompson
(@DaveTBLB) reported
@LayahHeilpern @NatWest_Help Next tgey decide that they would prefer you to shop at Tescos and block payments to Sainsburys. If I want to withdraw my money and burn it, I can. It is reasonable for them to request you sign a waiver to remove liability from Natwest, nothing more. They exist because of my money
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mel rowley
(@mel_rowley) reported
I have been trying all day on hold for 40 minutes at a time to get through to NatWest Commercial Cards. Whatever happened to customer service. Oh yes it’s because of COVID!!!! #complainttoNatwestmastercard
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Wolves Gang
(@wolvesgang20) reported
from
Hucknall under Huthwaite, England
I'm not in mood today because my ******* internet not working in my area and I tried to order iPhone 12 pro max and my card not working so I need to switch to NatWest from Lloyds and I really wants to move to London by end of the year because so many memories
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NachV
(@nachvid) reported
from
Rushden, England
@Barclays is there any issue with your faster payment services ? I have done a transfer which hasn’t yet reached my NatWest UK account - it’s usually immediate or as good as. I did this payment earlier this morning. TIA
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only_vince
(@onlyvince1) reported
@_Switch_Witch_ @monzo It’s fine until they clock on and then it’s a **** show I bank with natwest, they know what I do, I pay taxes and have mortgages with them for properties Better to just go the right way instead of risking it (personally)
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NachV
(@nachvid) reported
from
Rushden, England
@BarclaysUKHelp @NatWest_Help I made payment at 11:43 and it’s still not reached my NatWest account - can someone please assist me as it’s a large sum of money & this delay shouldn’t be occurring if the FPS is working fine
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NachV
(@nachvid) reported
from
Rushden, England
@NatWest_Help are there any issues today with receiving faster payments ? I sent an FP this morning from @Barclays earlier today and it hasn’t been credited to my NatWest account
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Joey
(@Joeyisme) reported
@Barclaycard Hi - same error code and message as Kirsty. 100% the website bugging out on everyone, because I used two different machines to try. Ended up paying via my online banking (Natwest) in the end.
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Alison Moore
(@AliJaneMoore) reported
NatWest is transferring some of its unused apprenticeship levy monies to support training for OVER 200 London Ambulance Service staff - a great way of using money which would otherwise be returned to the government.
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Sophie
(@sophiemb_x) reported
@NatWest_Help NatWest please help!! All I need is a Conset To Let letter emailing to me and I’m still waiting despite being promised I would have this today. I can’t exchange contracts on my new home without this 😔😔😔 I don’t know what’s taking so long!
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Louis Clack
(@louisclack) reported
@financialombuds I need to file a complaint to Natwest Bank @NatWest_Help due to dreadful face to face customer service last week and now not being able to access my money or make transactions Thank you #NoThanksBanks
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TTel20
(@TTel20) reported
@NatWest_Help you are the worse customer service. I am leaving NatWest as soon as possible. You did the same mistake twice, can’t believe it
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Brian Reece Atkinson
(@ukbrianatkinson) reported
@RBS_Help absolutely disgusted to learn that you are closing yet more branches.......... in Cambridge and Peterborough. What sort of service is this to your customers? Not interested that NatWest can deal with YOUR customers. 1/2
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Kirstworldproblems
(@kirstyannkay) reported
@chimenesuleyman I remember when I lived in Poland and tried to do some UK banking, the person on the phone from NatWest just replying to everything I said with "if you just pop down to your local branch..." for literally an hour.
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Neil Fawcett
(@BarristerNF) reported
@FilmPhilDoc @TSB It's a pain. I spent about 15 years with NatWest. They managed to lose piles of cheques deposited with them on two separate occasions. Customer service terrible. A huge monolithic unresponsive slow bank. Have used Starling for business now for years- amazing.
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Darren Stuart
(@stuartmgtmedia) reported
@NatWest_Help interesting and not surprising that Natwest have not responded to my severe criticism of their customer service. Either they don't care or believe they are not wrong and if it's the latter I will continue to heap more criticism of them#
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Darren Stuart
(@stuartmgtmedia) reported
@NatWest_Help It would help if anyone at Natwest knew what they were doing. Disabling online banking 4 times in as many weeks with no good reason and your customer services are pathetic#
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Atul Shukla
(@AtulShukla7575) reported
@GabbbarSingh Why tf didn't u mention Natwest 2002 series when India choked England? u r such a negative peice of **** bro sry to say that.
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Hugh Fulljames
(@planetwow) reported
As usual, dire customer service from NatWest - why didn't I move years ago - apathy! The key issue is that they organise themselves by department - so you end up being bounced from person to person.
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Welshman_Dan
(@DanWelshman) reported
@Paul_STL I don't understand it either... I NEVER get paper statements anymore, and to get them printed off from Halifax/Natwest who i bank with, you have to go down to the store as the address isn't on the online version i print! Pain in the arse when i bought my house...
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AI
(@aissa91) reported
@goodebening1 Loooool I had a Natwest one, didn’t have many issues, but also didn’t shop around
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Viv Pettifer
(@vivienpettifer) reported
@JustRebeccax @NatWest_Help Got a call too NatWest confirmed cloned number and that it’s a scam. I made customer services aware yet still no updates on their side ( we aren’t the only ones who’ve been targeted)
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Jonathan Flowers
(@jonathanflowers) reported
@blangry @pubstrat Very explicitly in work I was doing in NatWest in 1998. We were devising “customer corridors” (user journeys) and digging deeply into customer (user) “needs and frustrations” then. It was really ground breaking but ended by the RBS takeover.