NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 12/05/2025 10:30

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Transactions (33%)

    Transactions (33%)

  2. Website (25%)

    Website (25%)

  3. Mobile App (25%)

    Mobile App (25%)

  4. Login (17%)

    Login (17%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwindon Website
United KingdomSheffield Transactions
United KingdomDidcot Mobile App
United KingdomStockport Mobile App
United KingdomManchester Login
United KingdomBolton Transactions
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewGushman Andrew Gushman (@AndrewGushman) reported

    @NatWest_Help @NatWest_Help It is very disappointing that in 2022, a long established financial institution such as NatWest is happy to say... your payment will be 4 days late because we are waiting for the next working day to execute an automated electronic transfer.

  • DaveVarley7 Dave (@DaveVarley7) reported

    @Tim7sWalsh @manc_union1234 @OldLondonW14 It was Natwest bank they knocked it down and to date done nothing to the site.

  • Mike_at_LPDE Mike Burkitt (@Mike_at_LPDE) reported

    @BZerbis NatWest will not provide my mother with a new debit card or PIN without a photograph. If I wasn't on hand to help her she would have no access to her own funds. Every time we try and jump through their hoops we get cut off after 30+ minutes on the phone with 2-3 departments.

  • NatWest_Help NatWest (@NatWest_Help) reported

    Feel like life's been on pause forever? Well now's the time to press restart and get things moving. Whatever your goals, book a NatWest Check-in to make a plan to get there sooner. (Video Banking calls may be recorded and service hours may apply. Compatible device required).

  • IvanGSmith IvanGS (@IvanGSmith) reported

    @VelasBlockchain @SimplexCC I literally just tried with natwest, I approved via their app and it simplex site says technical error 😳😭

  • MahaRafiAtal Dr Maha (@MahaRafiAtal) reported

    @NatWest_Help I see. Well, >50% of the times I have travelled abroad in the 9 years I've been a NatWest customer, one of either my credit or debit card has been blocked (sometimes more than once on the same trip) despite registering my plans. So something about that system is not working!

  • ReggieJ15982334 Reggie Jones (@ReggieJ15982334) reported

    @NatWest_Help everything I choose a date for my old account from another bank to switch to the new natwest I'm trying to setup, the internat page stays white and nothing loads, please help.

  • calsaunders cal (@calsaunders) reported

    @NatWest_Help Why did my Help to Buy ISA become a Cash ISA within my NatWest app? Also does this change the previous withdrawal policies or the interest rates per month? Thanks!

  • back2mani P (@back2mani) reported

    @gooding_marc @NatWest_Help I hope your issue gets sorted soon I’m still trying to access my account as the natwest app is currently doing maintenance. But I’m waiting till three before i do anything in the morning.

  • _Joelufc Joe (@_Joelufc) reported

    @TheLukeTansley Young stud **** deposits in bank working NatWest Bronco

  • antond_c Anton (@antond_c) reported

    @NatWest_Help Good morning NatWest help. I need my online customer number to get back into my banking app, but I’ve got no record of it anywhere. How do I go about finding out what it is?

  • PoweredByPepsi Ann-Marie Leach (@PoweredByPepsi) reported

    Going to try Natwest's service where you take a photo of your cheque on the app and upload it so I don't have to trek to a branch. Pray4me

  • jshield1988 jamie shield (@jshield1988) reported from Wallsend, England

    @leiper_danielle @AskNationwide I'm with NatWest (who don't have payment issues) didn't get payment. Rang DWP and they confirmed payment issue at their end. You may end up with a double payment (it may go in again on Tuesday).

  • TJ_NGMI TJ (@TJ_NGMI) reported

    Locked up the remainder of my $HND stake for 4 years, to access the higher paying stable protocol Now staking $USDC and $DAI for circa 90%... Absolutely ridiculous. How's that 0.01% savings rate looking NatWest?

  • KateParish4 Kate Parish (@KateParish4) reported

    @NatWest_Help @financialombuds We tried that but were told that the system had all moved online, and the person on the phone couldn't help us - that was after we had phoned the number emailed to us by NatWest.

  • spanglystarz noughtsncrosses (@spanglystarz) reported

    @NatWest_Help Cheers NatWest! For leaving a vulnerable customer exposed on your twitter feed. You have totally blanked her she chased you up and now it being trolled and abused.

  • JohnTerryHoover John Hoover (@JohnTerryHoover) reported

    I had a heavy complaint issue with Natwest as 3 foreign employees had very offensive, un-attending and not carrying behaviour. They did not do anything, as they did not want to do anything. Then I reached the complaints teams. An English employee...

  • sofee_ Sophs (@sofee_) reported

    @AskNationwide my Boyfs payment into our joint account hasn't made it, it's to cover our mortgage. Its taken us into overdraft. Luckily I managed to move money in as I am Nationwide& he is Natwest, when will this payment issue be sorted?? If I couldn't have moved it we'd be stuck

  • mwrddrwg Mwrddrwg 🐒 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 ⭐💙💜#PATH (@mwrddrwg) reported

    @deelomas In the early 90s I had a bank account with NatWest who constantly hounded me about my overdraft. Imagine how surprised I was to discover how much money they had allowed Maxwell to borrow that was never paid back. I wasn't a customer for much longer.

  • Ask102 Lars (@Ask102) reported

    @NatWest_Help WTF???? Seriously…. 33 mins and just as I start speaking with the agent your stupid phone system crashes and cuts me off… and of course he doesn’t call back… NatWest you really are shockingly bad.. After 35+ years I think it’s time to change bank..

  • AdrianTwydall Adrian (@AdrianTwydall) reported

    @MartinSLewis Lloyds and NatWest show there " commitment to customer service" locally . Lloyds closed their building some time back and it now sits empty. NatWest just put in planning permission to convert theirs into flats . Online chat also seems to experience long delays despite WFH ?

  • chrishunter2820 Chris Hunter (@chrishunter2820) reported

    A moment of genius from @NatWest. My selfie camera has broken. I need to transfer some money but the biometrics can't approve it because my selfie camera is broken. So I tried to turn off biometrics, and to do that you need to use the selfie camera.

  • JohnTerryHoover John Hoover (@JohnTerryHoover) reported

    Outstanding service... He showed me customer service that can not be topped any further. I recommend billionaires, millionaires, multi billion and million dollar companies and governments to invest in Natwest, as they have the right people on top.

  • rubycooper007 ruby cooper🌺🌺🌺 (@rubycooper007) reported

    @KarlTurnerMP @metpoliceuk And the next situation is to find out why the met police covered up and ignored over 60 crimes and why over 65 police officers refused to help me when I whistle-blower a stalker within natwest bank

  • mrjay1506 MrJay1506 (@mrjay1506) reported

    @AskNationwide My friend has just been paid both of his incoming payments without a hitch and on time, he is with NATWEST, so it shows there are no issues with where the payments are coming from...it's nationwide themselves 💯

  • J1_XBT (3,3) 🔺 (@J1_XBT) reported

    @kwabzz NatWest Banking Binance Deposit -£5355.61 wtf bro?

  • Ian_darbyshire Ian Darbyshire (@Ian_darbyshire) reported

    @handyman_neil I'm a Natwest swap victim and actually helped get recompense for other victims. That is very far removed for a global medical conspiracy. It just doesnt exist and its actually slowing down the transition back to normality.

  • cryptomangZ Crypto mang 👻 (@cryptomangZ) reported

    Finally got it sorted. It appears in UK, barclays, nationwide, natwest, monzo, Lloyd's and curve are all declining binance. Revolut is working for me, so revolut is now who I'm using. @RevolutApp Hope that may help someone else.

  • datglynn dave glynn (@datglynn) reported

    @smepathfinder @CarshaltonArt Just to clear up an issue,NatWest,however despicable it may have been, didn't create the subsidiary GRG. That was RBS whose board was so ashamed of the name that brought disgrace on the Scottish nation that it had to adopt a very slightly less impaired one.

  • LemanWalters Leman Walters (@LemanWalters) reported

    @davidbelle_ missile, grain, what we saying here. never seen a natwest branch on an ICBM site ngl