NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 02/22/2026 00:45

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Website (38%)

    Website (38%)

  2. Login (24%)

    Login (24%)

  3. Transactions (19%)

    Transactions (19%)

  4. Mobile App (17%)

    Mobile App (17%)

  5. Transfer (2%)

    Transfer (2%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Trowbridge, Kettering, London, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing and Great Bricett.

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City Problem Type Report Time
United KingdomTrowbridge Website
United KingdomKettering Transactions
United KingdomLondon Transactions
United KingdomCarlisle Login
United KingdomBarlestone Transactions
United KingdomTruro Login
Map Full Outage Map

Community Discussion

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • NachosDad Dan (@NachosDad) reported from Milton Keynes, England

    Incandescent with the pathetic service I’m getting from @natwest right now… 🤬

  • ThisisPipWhite Pip White (@ThisisPipWhite) reported from Tarporley, England

    Worst customer experience ever = Natwest Premier Banking. When will businesses learn that customer experience IS EVERYTHING?

  • 108shantihi Durgamajnanada 🙏🏻☮️🕉 (@108shantihi) reported

    @NatWestGroup I am disappointed that NatWest group say they support sustainability but continues to support businesses which make weapons of mass destruction. What plans do you have to change your policy and divest from nuclear weapons? #ChangeNatwest

  • SSashaHb sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Int Do not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • tractorgirly 𝒯𝓇𝒶𝒸𝓉𝑜𝓇𝑔𝒾𝓇𝓁𝓎 🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿🚜 (@tractorgirly) reported

    @FlashGordonsGun I’m with the NatWest part of RBS. Had the same bank account since I moved to England and didn’t change it when I moved back to Scotland. I refuse to join a Scottish bank because of The SNP regardless of my issues last week.

  • sarahnaomi151 Sarahhh (@sarahnaomi151) reported

    So these days because of covid The people that work in @NatWest_Help can’t actually set up bank accounts any more. What do they do? Surely that’s a really big part of working in a bank? #natwest #bank #covid

  • SSashaHb sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Int @decappeal Do not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • SSashaHb sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Help Don not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • ChelmerPrince Chris Poole (@ChelmerPrince) reported

    NatWest Credit Card Fail. February-Card not working phoned for new one+PIN. They said Yes. Nothing arrived. Phoned again “sorry nothing sent so we’ll send you new card” April - PIN arrived, Still NO card. Such good service NOT!! They soon grab £12 if I’m a day late with payment!

  • dave_stirling David Stirling (@dave_stirling) reported

    @NatWest_Help good morning, I’m trying to report that my credit card account details seem to have disappeared from my NatWest banking app. Having been on hold now for half an hour, can you tell me if you’re having a problem or do I wait for the call to be picked up?

  • SSashaHb sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Help NatWest ‘Customer Service’ online form: ‘error messages’; Twitter: in private message ‘nothing I can do’; Customer service telephone: For 2 weeks ‘it’s with the investigations team’. ‘Customer experience’: it will be paid back to the payer - it hasn’t been 4 2.5 wks.

  • SSashaHb sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Help Do not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • simstar90 Ss (@simstar90) reported

    Natwest bank carry the compassion of a corpse. No care, no value, no managment skills, no problem solving even attempted. Quite literally ignore you. I mean literally dont reply. But yet when they wanted answers from me they made sure they dam well got them

  • SSashaHb sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Help Don not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • nickhocking Nick Hocking (@nickhocking) reported

    @NatWest_Help on hold again trying to get through to get info about my daughter’s CTF… 2hours on hold this time until the line went dead. Disgusting levels of customer service from NatWest.

  • hunter67980 Andy Hunter (@hunter67980) reported

    @DarrenMordecai This was the first Natwest final I went to. We were late and Northants were 20-3 when sat down. Always seems odd seeing these wickets on any highlights I see because it's the one part of the game I didn't witness.

  • 3smya_ mya (@3smya_) reported

    big 2022 and natwest still can’t have a functioning website

  • revkevwrites Kevin Scully (@revkevwrites) reported

    @NatWestBusiness Dear NatWest, I regret having to be cross with your staff, but if the service you provided was not so abysmal, I would not have to do so. Complaint lodged. Again. Same issue.

  • SSashaHb sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Help Do not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • rhiannongrace13 Rhiannon Roberts (@rhiannongrace13) reported

    @NatWest_Help good morning - for some reason, my credit card has disappeared from my NatWest app. Is there an issue with mobile banking? Thanks

  • SSashaHb sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Int Do not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • SSashaHb sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Help Do not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • Colin_H1972 Colin H (@Colin_H1972) reported

    @NatWest_Help Initially was a comment that I couldn’t register because your “feature” thinks my face isn’t good enough quality. FaceID that I use daily to unlock device and works to login to apps including the Natwest mobile banking app. Your biometric feature is unable to do its primary job

  • SSashaHb sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Help NatWest ‘Customer Service’ online form: ‘error messages’; Twitter: in private message ‘sorry nothing I can do’; Customer service telephone: For 2 weeks ‘it’s with the investigations team’. ‘Customer experience’: it will be paid back to the payer - it hasn’t been 4 2.5 wks.

  • SSashaHb sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Int @decappeal Do not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • justxchelseaa Chelsea (@justxchelseaa) reported

    @NatWest_Help I've just logged into my natwest app and my credit card has disappeared from it. Is this a glitch with the app or should I be worried???

  • ddtaylor19844 ddtaylor1984@googlemail.com (@ddtaylor19844) reported

    @NatWest_Help absolutely abhorrent service from NatWest!! Happy taking children's investments but not so quick at paying them what they are owed not an isolated case either @financialombuds

  • ssaliena18 Pat Sanchez (@ssaliena18) reported

    NatWest please stop investing in nuclear weapons. Surely you could support some life-enhancing industries instead? Rather than conferring dubious credibility on wmd?#BanNuclear #ChangeNatWest

  • Stevevolkwriter Stephen Volk (@Stevevolkwriter) reported

    @scifibulletin @NatWest Soon everything will be reduced to personal managers you never meet, advice you never get, troubleshooting lines that don't work and customer care that doesn't exist.

  • TobiasonPool Tobiason Pool (@TobiasonPool) reported

    @NatWest_Help So lloyds are open 9am till 1pm, nationwide are, barclays are, just natwest are closed. Time to vote with my feet you are doing nothing for customer loyalty, total joke.