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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (31%)
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Login (27%)
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Transactions (22%)
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Mobile App (16%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Yeadon |
Mobile App | |
| Aberdeen |
Login | |
| Chorley |
Transactions | |
| London |
Transactions | |
| Croydon |
Login | |
| Hackney |
Withdrawals |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Aman
(@aman0981) reported
@NatWest_Help Worst bank in the world, their customer service levels are ****, they have closed 1000’s of accounts with no reason given, absolute scum bags. The British public bailed out RBS Natwest because their bosses are scum bag leeches #fucknatwest #SundayThoughts
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Jean Robinson
(@jeanrobinson946) reported
@NatWest_Help My local choir has received 2 lots of compensation from NatWest because of appalling service. Our new treasurer has endured a total of around 24hrs on the phone to them, inc one stint of 4hrs, just trying to change signatories etc.
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Dr Claire Robinson - #GirlySwot #RejoinEU
(@McrClaire) reported
@lucymitv @GranadaReports NatWest closed all our local branches which prevented us from going there. I sometimes travel to the inconveniently located bank. If it was a service they would make both available. They do not put customer service first whatever the marketing department says. 👎
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Phil Williams
(@montaillacman) reported
@RobinaWills Barclays seem to be the only ones doing it, NatWest, HSBC, Lloyds, RBS, et al, don’t seem to have a problem. We even have a UK government backed NS&I account with a French address on it. The Barclays things sounds fishy to me.
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Richard John Holden RA (Lord Birkenhead)
(@trafalgarartuk) reported
@newlands_chris Hi Chris, my account in natwest was closed 3 weeks ago, I was with them for 29 years. I'm a disabled soldier and my War pension was paid into my natwest for 29 years without any problem. I have £16 left Broke with 3 kids stuck in the Philippines
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Simon B 🇺🇦
(@SimonCBondar) reported
from
Wallasey, England
@pizzahutuk I had to cancel an order and get a refund. The only way to get a refund is via your customer support contact form. Which is broken. The check boxes don't register they have been ticked. Got to phone NatWest to get a refund. No phone number, no direct email. Do better
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ADEGBEYE KAYODE & CO ADEGBEYE
(@co_kayode) reported
@ManUtd @adidasfootball Calling y'all! Sir Howard Davies, sir! Barclays Bank Tottenham London N17! NatWest Stamford Hill London N16! Thomas Cook! NatWest Victoria Station London! FBN UK Ltd! Mighty Jets of Jos! Federal Inland Revenue Service! Union Bank of Nigeria!
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Keystone_Rachael
(@Discordia_19_) reported
@NatWest_Help @financialombuds Finding it impossible to raise a complaint about NatWest's mortgage service. Online complaint form is broken. Apologised to by a phone agent as no one in complaints is picking up. Almost as if they're trying to make it impossible to complain...
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david lennox
(@bluemooner1969) reported
@NatWest_Help really unhappy with the service from natwest at the moment. Three attempts over the past three weeks to amend my loan and each time told someone will ring and never does. Now told I cannot amend my payment and if I want to make overpayments I will get charged
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Vikas Keer
(@mrkeer) reported
@NatWest_Help @NatWest Please stop harassing me and return my money. You've kept it for 10years now, your reclaims department is the worst ever in the world. As a last resort taking on social media, hoping someone in @NatWestGroup will help. Case Reference - PHO-XXXXXX3722
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linda sarah
(@iamlindasarah) reported
@NatWest_Help Mr NatWest, Another thing, 'never stop starting' ?! The problems in using meaningless, but profound-sound slogans, are myriad. You're a bank. You profit from people with the least. In light of this, what ******** does: 'never stop starting' mean?! Is it to do with Groundhog Day?
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John 🇬🇧
(@seasalt117) reported
@NatWest_Help Complete rubbish what's the point of having this option if it doesn't work. I Contacted NatWest and they said pay it in at local branch. WTF is the point of this app then.
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john cooper
(@suggest_name) reported
@InCockKneeToe Does NatWest offer that service now?
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yvonne💙 🤎#P&J
(@geordysocialist) reported
Wow, I'm lucky that I don't have debt on my credit card, because NatWest have just written that their interest rate will rise by almost 50% on existing and new credit card balances in September. How is this legal? Kicking people when they're down.
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Carrie Lowry
(@C_a_r_r_i_e_X) reported
@NatWest_Help Hi I am trying to set up an online account but keep getting a code to contact NatWest with ENRL0001 . Tried talking to Cora but it doesn’t recognise the code. Please help
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Carlos
(@DogDiogenes) reported
@NatWest_Help My tomorrow began so many times today with Natwest when I was younger. They charged me exorbitant fees for going overdrawn by a few pence and then refused to help. Today because that was deemed naughty practice they instead charge insane fees for having an overdraft at all.
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Vikas Keer
(@mrkeer) reported
@NatWest_Help @NatWest Please stop harassing me and return my money. You've kept it for 10years now, your reclaims department is the worst ever in the world. As a last resort taking on social media, hoping someone in @NatWestGroup will help. Case Reference - PHO-0328473722
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volume ticker
(@datadili) reported
NatWest Group plc is down -2.19% after hours $NWG
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Chris
(@CTH86) reported
@UTM_Mariners Are you with NatWest? I’ve had nothing but issues with online card purchases since they changed to Mastercard
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Lee Gibson
(@eLJaybud) reported
@jeanrobinson946 @NatWest_Help Sounds like you should move banks. Stray by opening an account up elsewhere and just post into that, essentially running dual accounts. Once you have the NatWest one zeroed it can be closed down.
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J A Akhtar
(@Stereotypcalgmr) reported
@NatWest_Help Hi NatWest after 20 years of being a customer thanks for telling me get lost and go find another bank because I have the temerity to work abroad. Really great customer service, even though I still use your bank for direct debits and whatnot.
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Simon Harrison
(@spookarama) reported
@atom_bank I opened a new fixed saver last night. Both my NatWest and TSB apps won’t let me transfer any money into it this morning as the “account doesn’t exist” and ask me to check the details. Any help you can offer for this??
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Paul Abell
(@PastorPaulAbell) reported
AI bots are so frustrating and irritating! And then NatWest lectures me on what a bot is rather than help me. I did know it wasn’t a human being NatWest! But a human would have been helpful. At least as an option!
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James
(@smitch2006) reported
@NatWest bank have given me the worst customer service I have experienced ever in any situation. Avoid if you can. Closing accounts asap. Rudeness, lack of knowledge of their products etc
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Mayonia
(@Mayonia) reported
@NatWest_Help I know one business who has huge problems opening an account with NatWest
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ADEGBEYE KAYODE & CO ADEGBEYE
(@co_kayode) reported
@ManUtd @adidasfootball Calling y'all! Sir Howard Davies, sir! Barclays Bank Tottenham London N17! NatWest Stamford Hill London N16! Thomas Cook! NatWest Victoria Station London! FBN UK Ltd! Mighty Jets of Jos! Federal Inland Revenue Service! Union Bank of Nigeria!
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Wheeled Warrior
(@WarriorWheeled) reported
@NatWest_Help I'm curious how working disabled people visit their local branches if they don't open on a Saturday? What reasonable adjustments have Natwest made to ensure they comply with the EqA2010?
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MissBlondeDitzy
(@BlondeKeeley) reported
@NatWest_Help I have always been satisfied with the service which I have received from NatWest, however please advise as to why the bank freezes or closes the accounts of innocent people and leaves them destitute?
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Simon Harrison
(@spookarama) reported
@AtomHelp I opened a new fixed saver last night. Today, neither my NatWest or TSB app will let me transfer money into it because the account number isn’t recognised. Any idea what’s causing the issue??
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flail snail (commissions open)
(@GrassGrows) reported
Natwest app wont open for some reason. Want to uninstall/reinstall but that **** is region locked on the play store n i live in msia 💀💀💀💀💀💀💀💀💀💀💀 @NatWest_Help help!!!