NatWest status: access issues and outage reports
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Full Outage Map
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
- Website (33%)
- Mobile App (17%)
- Login (17%)
- Transactions (13%)
- Withdrawals (10%)
- Transfer (10%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Newcastle upon Tyne, Stalybridge, Leicester, Manchester, Southampton, Barry, Canterbury, Sittingbourne, Didcot, Northampton, Whitefield, and London.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Login | 8 hours ago |
|
Stalybridge
|
Transfer | 9 hours ago |
|
Leicester
|
Transactions | 4 days ago |
|
Manchester
|
Website | 10 days ago |
|
Southampton
|
Website | 10 days ago |
|
Barry
|
Website | 11 days ago |
Full Outage Map
Community Discussion
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Regan (@999Sweeney) reported@paullewismoney I wouldn’t use them if I could, NatWest are awful
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JJ (@jujames94) reported@btcjvs Fixed rate ends August 31st this year, NatWest won't let us find and fix in until less than 120 days before rate ends😬
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Mancunian 🇬🇧🏴 (@Mancunian63) reported@NatWest_Help customer service at natwest is dead. Got a platinum account that's useless. The insurance it comes with is worthless. Rang to complain, and they transferred me to the insurer I was complaining about. They tried to fob me off by transferring me to someone else. Joke.
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Martin Longley (@devymaster) reported@Woodywudpeck Maybe pinch a few NatWest for longer term as looks like they’re down 10%, or maybe will wait to see if they fall a bit more the next few trading days. #indecisive
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Gen Kofi🇬🇧 🇬🇭 (@Ko_fi_Ob) reported@Lifeofdavie_ Most banks are shutting down due to 90% automation of processes. I have an account with NatWest, the branch in my town has only 2 staff: One teller/customer advisor and Branch Manager/Lead. Machine to deposit coins, cash in, pin resets, cheques scanners, digitised processes!
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That ginger guy (@Jhinchliffe07) reported@DanNeidle Yeah i set up a stocks and shares isa with natwest in November and my return so far is 9.17% since Nov, Set it up as I'm self employed and didn't have a pension pushing 40 so thought I'd have something just incase i needed to access the cash but also long term invest
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King Oseary (@LACitiz4n) reported£200 Billion GBP just left my account to pay for everyone university debt from 1999 up until 2026 in both the UK and America. It’s fine, I’ve been making some wise investments lately and NatWest are paying me well, and I earnt quite a bit by selling Barclays back to the Baron’s. So I’m good for it, plus on top of the tour and then the vegas shows, I’ll be able to support both Elle, I and our daughter from my income. So, I’m good for it. Lot’s of changes, as this earth spins, everyday, and let’s just make the spins count. - King Oseary - @AP
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Paul Ashley (@PaulMAshley) reported@EllardKing My 1.45% 5yr fix ends 31.08.26. NatWest new offer received last Friday, is 5.02%. ‘Only’ £250 more per month so lucky compared to some, but that’s £3K per year, less I can save/invest. I agree that the 4/5% mark is closer to what I should expect so time to get used to it.
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Nathanial (@ForgetNr) reported@MrFamilyOffice It’s Natwest service with a fancy name on the door
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Tariff Turnip (@MetaverseGamma) reported@mrsDugskullery @p0Intyhead @LBC What exactly is that you think happens when a bank collapses? It’s certainly not just the shareholders that lose out, if Brown had let Natwest collapse they would have had to insure £2 trillion of customer deposits, something tells me that might have cost more than a bailout.
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Naveen | AI • Dharma • Truth (@anaveentalks) reported@AndrewAndru2012 @VerdeSelvans the phone is still usable while it’s indexing, but expect it to feel a bit slower, warmer, and with higher battery drain for the first few days (sometimes up to a week depending on how much data you have especially photos and messages). It runs in the background.On UK banking apps: so far most people are reporting that Monzo, Barclays, Starling, NatWest, Santander etc. are working fine on iOS 27 beta.Rollback is possible but annoying you’ll need to restore via a computer in recovery mode, and you’ll lose data unless you have a backup from before you installed the beta. Beta backups don’t always restore cleanly to older versions.
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Erin 🍉 (@anon_alice_) reported@Shellfromzero That's **** for you babe. A long time since it happened with Natwest (thank god) but I remember it could be stuck a while xx
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gill pind (@gillpind) reported@NatWestBusiness Been a NatWest business customer for 25 years my new manager rang me I imagined he was going to visit my premises and get to know me & my company but NO NatWest has stopped mangers visiting business customers!!. Digital meetings😡😡😡 box ticking for them😡👎🏼
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Götz von Berlichingen #FBPE (@georgebernhard) reported@MartinRemains @Steven_Swinford Yeah, but if the self-proclaimed media elite stopped ****-stirring they might have to go and do some journalism. Like finding out whether certain hedge funds had inside information when they shorted Natwest, or what happened to the various bribes, or....
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R (@rjb_1998) reported@JoeStephenson96 Tbf bankers and people working at a bank are different, if someone turned up to their customer facing role at NatWest hammered I don't think they'd last very long
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Steph Niciu (@StephNiciu) reported@NatWest_Help When I click on DM shows the screen for a second and then not. Yes, I do have access to the Natwest app.
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Lord D (@rmeatbags) reportedIt literally felt so ******* good to have a million pounds I checked my notifications and saw the NatWest transfer and it was euphoric. I genuinely thought it was real I’ve never had such a vivid dream. There was no weird **** happening
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ADEBAYO101 (@ADEBAYO1018) reported@grok I want you help me build NatWest debit card exactly and the name on it shod be Nicholas baker
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Mortgage Solutions (@mortgagesols) reportedNatWest has launched a fund to help housing associations buy affordable homes from housebuilders. 👇 Link to article in the comments
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UniteinNatWest (@UniteNatwest) reported@KatieW456938 Thanks for raising these points. We’ve checked and the revised FAQs were not shared with the Unite NatWest reps in advance of publication but Unite will raise these issues on Monday. A Unite FAQ set was issued this afternoon.
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Alan Crispman (@cheeseandbunion) reported@NatWest_Help hey can you help with missing amount of money that was sent to a closed NatWest account? I switched with CASS and the money hasn’t followed
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Joe Smith (@IzriteAD) reported@peterjukes This was literally 3 years ago, the article states the short position was held since the spring of 2023 before the announcement that coutts closed his account. If Farage got the letter in June 2023 but they were already shorting NatWest, then this will be a non-issue.
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Njeri Thorne (@NjeriBt) reportedSure I'd pay a million dollars to listen to Chinua Achebe in person...but s a NatWest customer, I'd rather speak to a bland and boring but well spoken Caroline Mutoko than have Chinua Achebe on the other end of the line discussing my overdraft limit.
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PAUL GODWIN (@godders2304) reported@NatWest_Help Ok but doesn’t really help me. I needed cash to pay the barber! 💈 wasted trip. It’s the lack of communication from NatWest that’s even more annoying. An hour on the phone and even the customer care guy, doing his best and really good guy, couldn’t tell me what was up
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Di Beirne (@ScattyCat) reported@NatWest_Help Hi - been trying to make a payment to HMRC via their app. In app, it directs to NatWest app for payment approval. For last few days, can log in to NatWest app when directed, but page to approve payment is just blank. I've used this way to pay in the past with no 1/2
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Gabriel Sutton (@GabSutton) reported@WestStandWindy @MightyMillers20 He doesn’t need to do an awful lot though. Can probably transfer the operating budget into club accounts from the NatWest app on his phone from his yacht. Steve will know how to buy a player and run the football side. Head coach arriving tomorrow. He’ll have a managing director (Paul Douglas?) handling the non-football side. Facetiously, you’d say of all the things Tony Stewart has got wrong in recent years, having a holiday in May is probably the one thing he’s got right!
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Mick Holds the Line (@Mickandhismusic) reported@NatWest_Help Head Office need to investigate this flawed Access Issue and fire the lunatic who was responsible for it . Other banks don’t have this issue. This time wasting by NW is the worst call experience I have ever had. 0/10 NatWest- DO BETTER, RESPECT YOUR CUSTOMERS
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Charlotte Coombs (@CharCoombs1) reported@bmob719 @BristolCity If you’re paying using NatWest or TSB card you will have issues - been trying to renew our seats since Friday! There is a known issue but they don’t appear to communicating this!!
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JJ (@jujames94) reported@btcjvs Fixed rate ends August 31st this year, NatWest won't let us find and fix in until less than 120 days before rate ends😬
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Julie D Irwin (@JDIrwinbooks) reported@sabaone @NatWest The current account on the online bank goes back 7 years, but the credit card goes back only six months. The customer service bods say they can only access back a year. Sounds like a fob off to me.