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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (32%)
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Login (25%)
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Transactions (23%)
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Mobile App (16%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Yeadon |
Mobile App | |
| Aberdeen |
Login | |
| Chorley |
Transactions | |
| London |
Transactions | |
| Croydon |
Login | |
| Hackney |
Withdrawals |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Brzeczyszczykiewicz
(@Brzeczyszczyk20) reported
@Harrold_Monk @LBCNews The Union people today want to make a profit for themselves.Did not support employees anymore.Maybe in an injury claim. Unite Union refuses to help pe in a legal battle with NatWest Bank. Stated were could claim personal injury for you. Shame Unite Union Dagenham branch.
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Fabiana Balasco
(@FabianaBalasco) reported
@virginmedia The reason I called in was my bill was incorrect and even though I was told by a previous agent that it had been amended this was not the case. I had to then speak with my bank to rectify the issue. I must of spent 3 hours of my own time talking to virgin and NatWest.
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Aynur Doğruoğlu
(@AynurDogruoglu) reported
@santanderukhelp hi, I wanted to move my existing account to natwest. but I couldn't do this because my last name has changed. because my last name is not the same and my address has changed. How can you help with this?
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Dr Chris English
(@Chris_English_1) reported
@JustBusyWriting @RoddyJMack @AudreySuffolk Some banks have schemes to bring people back in who left a lot of years ago, often women who decided to bring up children. I know someone who joined Natwest, back into a proper, professional job, after twelve years our. If you were interested in giving it a try their HR can help.
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Matt
(@MattCross__) reported
@NatWest @NatWest_Help manage my mortgage is down. one of the principles of customer service is set timescales. be good to know when back
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jamie cunningham
(@rimilia_jamiec) reported
@EE your NatWest 3d secure challenge does not work on the app. When you return after authorising the payment it just goes back to the basket. It works if you use the website instead of the app.
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Debbie Cleghorn
(@debbiecleg) reported
@NatWest_Help well Natwest! What a total and utter disappoint you are. After 47 years as what I thought would be a valued customer you decided to block my card without notice and then when I ring up about my card I’m told as I’m secondary you will only speak with my husband! 🤬
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Shaf -- محمد شفيق
(@MrMShafiq) reported
@NatWest_Help how long is your NatWest mortgage switcher down for maintenance?
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Hinesh Amlani
(@hinesh_amlani) reported
Have you ever tried to access your own money in NatWest? I believed in local banking but I'll be moving out soon
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David Matthews
(@David_M_Writing) reported
@FelicityHannah How true. Took me 4 hours to get attorney access to my parents’ Halifax accounts. Nearer 3 months for NatWest! Nightmare
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Aninalos
(@aninalos) reported
Every month I pay 02 £8 for my service. They say I owe £27 because NatWest bank stopped payment. 02 should have stopped payment as someone has plundered my account and caused this 02 should have stopped it. 02 is a disgrace for allowing this. I shall take my business elsewhere.
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Alex Micu
(@axelk) reported
@ballantine70 also their customer assistants are useless. are Natwest ones UK based?
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lime cheesecake
(@LimeCheesecake) reported
@NatWest_Help @NatWestGroup Natwest customer service crock of poo. Waited 20 minutes for a call back, which just said all advisors are busy, eventually got through to someone who transfered me to another department who were also too busy to speak to me. #CustomerServiceFail
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Emu Hp
(@RodHardpan) reported
from
Urmston, England
@SoozUK Bloke works in NatWest January to November then takes 6 weeks off at Christmas time every year to transform into a panto dame despite knowing **** all about performing/theatre/make up This is what they think happens? Morons the lot of them urgh
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Elle (Mrs B)
(@elenablore) reported
@HalifaxBank I have to say, I’m with NatWest and their customer service phone is better. I’ve had two very odd people on the phone. Getting through to someone is painful. Shouldn’t be that way I’m planning to join you but now I’m not sure. I’ve been hung up on twice
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Holly March (she/her)
(@marcherwitch) reported
nat west email: we're concerned NWE: you've gone into your Overdraft. NWE: we have ways we can help your spending! me: oh... oh no... what have i done *logging in* ok... okokok your money comes in tomorrow, so long as it's under 100 we can- overdraft: £3.30 me: FFS, NATWEST!
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7265
(@JennyClayton716) reported
@NatWest_Help how can I speak to someone at NatWest regarding new account set up? Cora couldn’t help me and I’ve been waiting 30 mins for an online agent?
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Ian Fraser
(@Ian_Fraser) reported
@jameshurley Ah yes. That was a good piece by you and @harrynwilson. Interesting to note that, despite the evidence, RBS/NatWest “categorically denies” doctoring business customer’s files to skew swaps review outcomes to deny the customers compensation (or to diminish payouts).
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via
(@lovinqwooyo) reported
natwest is discriminating me, apparently my card number doesn't exist when I'm trying to log in to my bank 😔
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Mr Gouldthorpe
(@MrGouldthorpe) reported
@NatWestGroup to login and check my mortgage is awful. You send my an activation code which doesn't work. Why is natwest so complicated compared to everywhere else 🤯 my mortgage started on the 3rd and I still haven't been able to go in and view it!
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Angry_Seagull
(@AngrySeagull7) reported
@chris__medland @AdamJSchwarz @AngelaRayner He was also at Natwest and Deutsche Bank before and during the global financial crisis. So you've been paying for his errors for over a decade. Great to know that he's still sponging off hardworking people.
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Annabelle Williams
(@talktoannabelle) reported
Registered for online banking with Natwest but there's literally nowhere to make credit card payments Downloaded the app but login pages don't accept punctuation in the password so have been locked out of the account @NatWest_Help
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Irene Hulme
(@irene_hulme) reported
@NatWest_Help Can't believe what's happened to me. £1500 fraudulently removed from my account....by Natwest. all because YOUR deposit machine has apparently broken. All fixed now it seems, but still not got my money back. please ask someone to contact me.
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Bruce Clements
(@bruceclements) reported
@DanBarberTF I remember telling my manager at NatWest I was popping to the toilet & ran down the bookies on Pentonville Road to watch this.. Good times! I now escape to the toilet to get away from the racing!
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Sir Bill Taylor
(@SirBillTaylor) reported
@NatWest_Help So #NatWest, been with them since the 60s, let me down twice in two days. I ring them & they cut me off twice! I ring asking to speak to someone senior. I'm promised that I'll be rung back! Guess what???
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Den Murray.
(@Mousketeer) reported
@mikecosgrave 35 yrs ago had the opportunity to buy mint condition 1967 split screen MM, but I needed to borrow £500 from bank, it was 5 days to pay day when I'd be well able to afford it. Bank turned me down as car was 'old'. Lost car, immediately moved my employers £1m a/c. F you NatWest.
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Rajini Rao
(@Rajini_rao63) reported
@nesoron Try calling Natwest group customer care Mumbai
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Simon Truscott
(@_5DT_) reported
@AskAmex Hi, it was a UK issue but actually a Natwest thing where they don't alllow payments over a certain figure. Now resolved thanks!
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Dan
(@DxdgeCrypto) reported
@leebeard73 @PennyBritish @WhaleChart It's usually credit cards which are blocked from exchanges such as Binance. Which I agree with, nobody should be buying Crypto on credit... I use NatWest for Coinbase all the time and no problems using a direct bank transfer.
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Yash Thakrar
(@yashthakrar1996) reported
The Bank of England risks “unpleasant” results if it tries to bring inflation down to its target of 2% too quickly, NatWest’s chairman warns