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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (27%)
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Website (27%)
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Mobile App (27%)
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Login (18%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Login | |
| Bolton |
Transactions | |
| Oldbury |
Website | |
| Edinburgh |
Transactions | |
| Ealing |
Website | |
| London |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Gemma Whinder
(@GemmaWhinder) reported
@rachelbhandari @NatWest_Help Hi I have the same issue for weeks now. Have tried online help with Natwest a few times. O am going to have to move banks soon as I cant buy anything online and can't seem to get even an acknowledgement that there is an issue.
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Sam Cross
(@Sam_Cross123) reported
@NatWest_Help I’ve had a voicemail left from NatWest(naming my local branch) from a mobile number, asking me to call back on a slightly different number (I think-I have no signal at home so it was a little broken up!) or asking me to email them back…does this sound genuine? 🤔
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Viscount Toad KG 🌸🕊
(@cheshiretoad) reported
@BeaumontDMD @Barclays Every time I visit a bank branch there's a queue. During the 2020 lockdown they were down the street at my local NatWest.
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Graham Clark
(@clarkie1958) reported
@truemagic68 Went to a few banks yesterday to buy some currency ..no luck ..my own bank NatWest has on their website cannot offer Travel Money due to supply chain issues..so Tesco , Sainsbury, and non banks don't have these issues...hard to understand
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Chris Williams
(@wi25001032) reported
@NatWest_Help @Paper_hands92 Hi NatWest, it’s not your money!! The customer can do anything they want with their money as long as it’s legal. And you wonder why people have had enough of banks!
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Dame Lambchop ✊🏼💙 NHS ✊🏼❤️ BLM #StaySafe
(@CurlyClareToo) reported
@SuzieWo20886208 @snowy2007 NatWest wouldn’t extend overdraft to support busy studio through cash flow crisis in 93. Had to close. The month after my building society became a bank I received a repossession order. I had been found “fit for work” by Atos but waiting (a year) for neuro consult. #Banks
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Bully in the alley 🍻
(@WeeLeeMcD) reported
@NatWest_Help I've been on the phone for hrs to NatWest over the last 6 weeks! How's this phone number going to help? If you can't accommodate customers, without particularly tech, how is it possible for us to continue banking with you?
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Moo Yu
(@oneofmoo) reported
@Sliwinski Yeah. I've got that setup but the Lloyd's rate when I choose to convert is so bad compared to the market rate. For the next one, probably need a decent way to go from NatWest to Wise in USD or something. Have you solved that? Also not with Lloyds this time so that might help?
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Deleted
(@Stephen62122543) reported
@kwallis7 @NatWest_Help There's a fantastic solution for that, use the switching service to move your money away from Natwest like I've just done.
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Katie Alden
(@katie1alden) reported
@NatWest_Help every time I use my NatWest card on @AmazonUK it declines. Even with sufficient funds and don’t even get the option to verify via the app. Is this a know issue? I still have a visa debit rather than Mastercard.
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Martscomps82 🔥B
(@Martscomps82) reported
@skrill Hey,i have a natwest visa debit card,Will i be able to make payments to skrill with this card ? Natwest like to block payments to certain service providers
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That's No Moon
(@ThatsNoM00n1) reported
@Paper_hands92 @NatWest_Help Join @StarlingBank bro, I have never had an issue with them and have written confirmation they have no issues with cryptocurrency exchange transfers. Natwest are a joke
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Alexander Sliwinski
(@Sliwinski) reported
@oneofmoo That the terrible exchange rate you speak of is applied every time they auto convert into your GBP account. At a minimum this provides some control over exchange factors. And NatWest doesn’t charge for inter account exchange (but they do apply their worse exchange rate).
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koopa
(@kpa421) reported
@virginmedia @NatWest_Help you do realise that people using a Natwest card STILL can't pay their bill online. It's been 2 weeks now, are you even trying to sort it? You know what it is, the new security Natwest have introduced, are you going to fix this?
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Soolam Roondon
(@Rondonisthegoat) reported
@frankie_efc His NatWest raps are **** anyway
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Hashem 🍁
(@HashimShubbar) reported
@jbrukh The majority of us in the UK use 2 layers of banking ( main bank + online bank ) but Coinbase is a bank and Natwest can't block Bank transfer to Coinbase for any reason
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James7666
(@James7666) reported
@alanlyons33 @JohnSimpsonNews NatWest Three not prosecuted in UK because there was no evidence that UK law had been broken, i.e. what they ‘did’ wasn’t even unlawful here! Plus if Assange wasn’t in USA when these ‘crimes’ were committed shouldn’t he be tried where he ‘committed’ them - territorial element.
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somerset smith
(@crispfan99) reported
@sainsburys Yeah it’s weird, the natwest iphone app sends notifications of any transactions and there was one of £100 then one of £40.13 (i know!!!) but in the actual app transaction list there is just the correct one for £40.13… weird. I tried using the bank online help they suggested you
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James7666
(@James7666) reported
@alanlyons33 @JohnSimpsonNews NatWest Three not prosecuted in UK because no evidence existed that suggested UK law had been broken, i.e. what they ‘did’ even unlawful here!Plus if Assange wasn’t in USA when these ‘crimes’ were committed shouldn’t he be tried where he ‘committed’ them - territorial element.
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PAPER HANDS - 🙌🏻 📄
(@Paper_hands92) reported
Need a list of UK banks please that are crypto friendly. NatWest I’m leaving as they are terrible. So far I have : starling bank. Any others would be appreciated 🤝
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SB
(@Stephen62122543) reported
@leedscomposer @NatWest_Help Use the free switching service and move your money away from Natwest like I've just done, if they don't want to make it easy for you to do your banking then someone else will.
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Sharpharp
(@Sharpharp123) reported
@NatWest_Help @DylrrUTD Very annoyed in Natwest, why are not allowed payments to Binance, even when speaking with the Fraud team and ackowledging risk, you should not block payments if I accept the risk. I am closing the account now, Natwest don't control and prevent me from using my funds how i wish!
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Ali Khan
(@aliuk0786) reported
@MariamB85790854 @Motawif_SA @DilwarH92024891 System also accept Barclays and HSBC debit card. NatWest is a problem even with master card
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Deborah🐲
(@Dragon_Soul) reported
@GAMEHelps If customer services can’t help update a payment for a pre-order and the website update payment functionality isn’t working how am I able to retain my order!? My card changed from visa debit to visa Mastercard with NatWest. The product is OOS and I don’t want to lose.
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Graham Lovelace
(@glovelace) reported
Hey @NatWest_Help we found someone's NatWest debit card in the road and have been hanging on for 32 mins to report it. How can we report this online? Your website assumes the card belongs to us.
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LissyE17 💙
(@betsye17) reported
@NatWest_Help we are currently stuck in the US unable to use debit card as Natwest have blocked it despite notifying you of our travels. Please help
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rachel elizabeth
(@rchlrchl) reported
@NatWest_Help hi I’m trying to help my neighbour set up his NatWest app but now he needs to wait for a postal Activation code . Do you have any paper leaflets about using the app ? He’s not very tech savvy so might appreciate it . Thanks
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Sam Fugill A673547 🇪🇺
(@samfugill) reported
from
Harrogate, England
Credit where due, @NatWest_Help. Got a creative and imaginative solution to a problem yesterday from a friendly and helpful customer services assistant on your helpline. Problem sorted in minutes. #natwest
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Andy Rosen
(@sendergram) reported
This is unacceptable. My parents' welfare is in jeopardy! A quick search on the net shows many other people have had the same issue with Natwest and filing LPA's. Please can somebody contact me or let me know who I can contact by phone, email or letter.
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🇺🇦Jeff Povey 💉💉💉💉🇺🇦
(@jeffpovey) reported
@Andrea25079843 @Jennyfurfuls @MarcCorbishley Yes, awful to see what’s happened to the building, living only five minutes away. I even used to pop in outside working hours, as if I ever needed cash, I used to use the 2 cash points we had in the office, one NatWest and one Lloyds.