NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 11/29/2025 13:00

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Transactions (36%)

    Transactions (36%)

  2. Mobile App (27%)

    Mobile App (27%)

  3. Website (18%)

    Website (18%)

  4. Login (18%)

    Login (18%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.

Loading map, please wait...
City Problem Type Report Time
United KingdomSheffield Transactions
United KingdomDidcot Mobile App
United KingdomStockport Mobile App
United KingdomManchester Login
United KingdomBolton Transactions
United KingdomOldbury Website
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • a_webb Anne Webb (@a_webb) reported

    @DrHoenderkamp @HSBC_UK NatWest - never had a problem in 40+ years.

  • notfunnymatthew Matthew (@notfunnymatthew) reported

    I genuinely cannot believe how completely terrible every single aspect of NatWest's online banking and app are.

  • Jubilee6HX *Maggie* (@Jubilee6HX) reported

    @NatWest_Help Trying to buy something using my mobile. This new layer of security not really thought through. Have to leave webpage to open Natwest app and 'authorise' but leaving a page cancels a transaction in many cases. Terrible customer experience & incredibly frustrating

  • JackBadapdos21 Jack-^- (@JackBadapdos21) reported

    So not only are @NatWest_Help having issues by charging people twice. I've also had online transactions 'fail' but money still taken from my account. One of those was over £250 😐 They told me to talk to the business I bought from, that business told me to talk to natwest 🙃

  • dilligaf666xxx J. (@dilligaf666xxx) reported

    @NatWest_Help do not listen to NatWest saying RBS isn't affected, I'm affected from RBS!! I have the same problems that Natwest customers are having so don't know why you're lying! Yet on the phone trying to blame me!! Media coverage anyone? Because if @RBS_Help don't help....

  • channa_durrant Channa Durrant (@channa_durrant) reported

    Imagine working for peanuts can just about manage to pay your bills them the bank system fuvk up and your money is lost #natwest #natwestbank @NatWest_Help I need to pay my council tax pls free up my money

  • McBillyuk Billy Lady of Dunans🌈 (She/Her) 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@McBillyuk) reported

    @NatWest_Help so I blocked my card with too many wrong pin. Now I need a natwest to sort it. Typed in local weston super mare, in Google it took me to some poor woman's house. Might need to fix that.

  • dunne_simone Simone Dunne (@dunne_simone) reported

    @NatWest_Help PLEASE PLEASE DO NOT BANK WITH NATWEST. They need stopping, hound you down when they want something. Made a single mum homeless mid maternity leave / pandemic for PURE PROFIT. Literally pure profit. I told them in advance what would happen and they ignored me

  • FergieFerguson Fergs (@FergieFerguson) reported

    Adore how NatWest tries to block my £13.75 offy purchase but willingly accepted my £295 dinner expense x

  • delh3412 Del Monty (@delh3412) reported

    @Libstar90 @NatWestGroup @NatWest_Help Yep same here, looks absolutely awful. To the point that I actually may move my account to another bank. #toycard #debitcard #natwest

  • luyi78132843 Jason_Yee (@luyi78132843) reported

    NatWest chair says best way to help poorest is through benefits . Across-the-board tax cut would be blunt, very costly and give wealthy a boost, warns Howard Davies.

  • thatnorthener that northerner (@thatnorthener) reported

    @NatWest_Help @natwest out of interest, do you regularly treat your premier account holders with appalling levels of customer service? Must be just me then.

  • heylvlvhey Kitty Forman's Laugh (@heylvlvhey) reported

    So a retailer has stated IN WRITING at a least 3 times that they issued me a refund on 12/03/22 but I NEVER RECEIVED IT! #Natwest refuses to help just because the original transaction was in 2020. I'm just at a loss at this point @NatWest_Help

  • charlgull Charlotte Gullefer (@charlgull) reported

    @DaisyHawken @Eurostar @lastminute_com Last minute never got back to us and Eurostar couldn’t help as it was last minute who booked it so I ended up having to go through my credit card people (natwest) who refunded me and are investigating it! Hope you get it sorted…

  • Brahmaselder Tes Amis 🇪🇺 (@Brahmaselder) reported

    @BloombergUK NatWest have taken transactions twice and called it an error off countless amounts of people still not fixed. To me this is fraud, this is a crime, they have taken money that is not theirs. Disgusting excuse for a bank hoping the big CEOs are taken for every penny they have.

  • pash22 Ash Paul (@pash22) reported

    @NatWestGroup chair says best way to help poorest is through benefits: Across-the-board UK tax cut wud b blunt, £££ & give wealthy a boost Davies://www.theguardian.com/business/2022/may/12/natwest-chair-help-poorest-benefits-tax-howard-davies?CMP=share_btn_tw via @marksweney

  • channa_durrant Channa Durrant (@channa_durrant) reported

    So #natwestbank #natwest be duplicating ppl debit card purchases now I can't pay my council tax and no one that work at the bank can tell me when my money will be sort or how long the issue will continue 🤔 🙄 😐 I'm not rich I don't have disposable income.

  • qianjin56551456 Eason tt (@qianjin56551456) reported

    NatWest chair says best way to help poorest is through benefits . Across-the-board tax cut would be blunt, very costly and give wealthy a boost, warns Howard Davies,

  • bi68495599 Birdman (@bi68495599) reported

    @VirginMoney after an appalling start and ongoing issues after leaving Barclays as you offered a cheaper packaged bank account, we are off to NatWest! @richardbranson

  • SkyeCoow 🏳️‍⚧️ 🇺🇦 Skye Cow ⛧ (@SkyeCoow) reported

    Wow NatWest actually has an ongoing issue with some payments showing twice and it's effected me. Nearly fainted when my account was in overdraft

  • EmmKolby Emm (@EmmKolby) reported

    @NatWest_Help @TheRealChrisT20 Same here got told yesterday my money would be back into my account last night woke up and I'm still £90 down ill be in my branch to close my account down. What a complete joke people are struggling already and now natwest do this

  • macinfoirl Dr. Simon Spence (@macinfoirl) reported

    @GabbyMonaghan Yes I agree. The Ulster Bank app uses the same template as the NatWest app and got better and better over the years. Really hope we get some better competition. BOI’s app isn’t a real app (web page inside an app format). AIB customer care terrible. Hard to find good service

  • StewartWood Stewart Wood (@StewartWood) reported

    Howard Davies (Chair of NatWest) making a compelling case on @BBCr4today for Govt help on the #CostOfLivingCrisis to come through large benefit boosts rather than tax cuts - far better targeted on those with low income & no savings. More efficient, more just. Hard to disagree.

  • dunne_simone Simone Dunne (@dunne_simone) reported

    This is actually outrageous. I am quite sure its not allowed. Surely a complaints team of a bank cannot tell lies and ignore you? Wishful thinking that the problem would go away i imagine. Like a naughty teenager. Its insane. Natwest have to be stopped

  • RobMcN1983 Rob (@RobMcN1983) reported

    @NatWest_Help Hi Natwest please sort out the manage my mortgage section. It is not working - it zooms every time you put details in and it will not authenticate the payment cards!

  • heylvlvhey Kitty Forman's Laugh (@heylvlvhey) reported

    @NatWest_Help thanks for that Abbie but I'm actually more than aware of how unhelpful Natwest is. Working on switching banks :)

  • ThomasBendall1 Thomas Bendall (@ThomasBendall1) reported

    @NatWest_Help duplication error, now having to choose between taking kids to school or feeding them, unlock our funds #help #natwest #sortitout

  • kirsten03519311 kirsten (@kirsten03519311) reported

    @DrHoenderkamp @HSBC_UK NATWest exactly the same. Absolutely disgraceful customer service

  • Beacons_Walker Colin D. (@Beacons_Walker) reported

    @NatWest_Help So NatWest phone line busy this morning. They offer a call back service. Great. Opt for that. Get the call back and straight back in the queue. You couldn’t make it up. Account will now be closed. Better banks out there I feel.

  • UselessHackney UselessHackney? 🇺🇦 (@UselessHackney) reported

    @HistoryOfStokey Actually NatWest in SN High Street is on the old Borough of Hackney side of the road. The boundary with SNBC ran down the middle of the High Street. Even SN station was just within the Hackney Borough boundary before it veered left to run along the railway towards Bethune Road