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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (24%)
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Transactions (19%)
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Mobile App (17%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Trowbridge, Kettering, London, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing and Great Bricett.
| City | Problem Type | Report Time |
|---|---|---|
 Trowbridge |
Website | |
| Kettering |
Transactions | |
| London |
Transactions | |
| Carlisle |
Login | |
| Barlestone |
Transactions | |
| Truro |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Victoria Sutton
(@MsVSutton) reported
@NatWest_Help You have restricted access to my clients business banking accounts, due to an admin error your end. We have been trying for over a week to have the restriction lifted but no-one at Natwest seems bothered!
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Jane Bernal 🌈
(@SJaneBernal) reported
Why would anyone want to use NatWest app rather than online banking? Phone rather than computer screen harder to use, need for passcode in addition to customer number, PIN & password, variable mobile reception in Cornwall are all disabling. Any known advantages?
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Anna Rutherford
(@Dr_Rutherford) reported
@mostin Feel your pain. We have spent weeks of time this year on the phone to NatWest, just trying to keep our account open to us. ‘Computer Says No’ seems to be across every service & system post-covid.
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Rob
(@SneakyBear1987) reported
@NatWest_Help I'm getting fed up with getting text messages claiming to be from you. They come up as NatWest. Claiming I've spent such and such and has a code. I'm not a customer of NatWest but using my number.
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Anthony Hibbs
(@HibbsA) reported
@HNEscapesCIC @MartinSLewis Seems the case with many companies due to the now over reliance on automated systems. If no problems it’s fine, but trying to contact anyone is almost impossible. 3 calls, 90 mins to contact DVLA, and gave up after 40 mins waiting for NatWest the other day. 📞 😡
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EMSxMUA
(@emsmua82517) reported
@monzo Is this for real that I have to POST a ****** cheque to pay it into my account? It's 2022 & you claim to be a modern bank but I have to POST it? **** right off, it's going into NatWest & this is why I can never use you for my main banking. Ridiculous.
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Darren Mitchell
(@Britcoach1) reported
@NatWest_Help Well you are correct, it is still a nightmare, other than the 11 different people I have messaged with in DMs I have yet to hear anything from NatWest customer service and it is now November 19th. Unacceptable
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Felicia Barker
(@Eiphel) reported
My phone is bricked. I cannot buy a new one because Natwest will not authorise payments without my phone. I cannot use someone else's phone because if you change your number they disable all new devices for three days. I have no way to access any money.
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Post Office
(@PostOffice) reported
@Faye_Corgasm You'd need to reach out to Natwest, they'll work with our Financial Support Centre to get it corrected as quickly as possible. - Stephen
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out of context ᶜᶦᵗᵃᵗᶦᵒⁿ ⁿᵉᵉᵈᵉᵈ 🤖
(@ooccnb) reported
NatWest reintroduced the mobile service in Cornwall in 2005, after HSBC ended its own version due to costs.
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ruby cooper🌺🌺🌺 UK
(@rubycooper007) reported
@ImanZayna @kwilliam111 @UkWhistle My current position is my MP has written to Commissioner Mark Rowley to ask him to look into why 60 metropolitan police officers refused to help me after I was stalked and framed by natwest who used their corporate might to try and silence me
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Alas
(@lushiousminx) reported
So they hav closed out NatWest bank down to replace it with 70 flats .. bang in middle of a very busy high street .. Let's see how that pans out
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David from WWELeaks.org
(@WWELeaksDotOrg) reported
@clotimms @feelinglistless @NatWest_Help Hi Chloe, was this issue resolved? I have just had the same thing happen to me & Audible told me it’s an error on NatWest’s part.
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Moltom
(@Moltom4) reported
@NatWest_Help I haven't heard back from Natwest. I was expecting a phone call but no one has bothered to call me. I will post on line when someone eventually bothers. If no one bothers by Monday I will post everyday until someone does. But what else should a customer expect from Natwest.
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zafar mir
(@zafarmir6) reported
@NatWest_Help @Stallulah2 NATWEST had no grounds whatsoever to deny me access to MY MONEY. What on earth is the world coming to when a genuine law abiding individual who works for a living pays thousands in VAT & TAX to HMRC is then subject to being denied access to his own money. I am utterly disgusted
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Wrexham Business Finance
(@WrexhamFinance) reported
NatWest rapid cash customer? This product is getting removed for new and existing customers. Get an alternative cashflow funding solution in before it’s pulled #cashflow #invoicefinance #NatWest
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Hero ☕️
(@hakuoukawaz) reported
@NatWest_Help Hey Natwest. I've set up and Online Banking account but I can't seem to log in. I need my sort code and Account Number to reset it because apparently it was wrong when I tried logging in but I was never given either of them. What should I do?
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Carrooollliiiiine 🇪🇺🇪🇺🇪🇺
(@Faye_Corgasm) reported
@PostOffice Thank you Stephen, the problem is, that the staff member entered a sort code for Santander (who I have never banked with). Do you suggest I contact Santander, NatWest or the issuer of the cheque (HMRC)?
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Tracy Eames
(@EamesTracy) reported
@NatWest_Help cheers! Natwest credit card fraud team system down can't help me. Have now last my tickets due to the delay and I don't know why you have declined payment ! Try back tomorrow #getnewcreditcardprovider
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Jeffaruni
(@Jeffaruni) reported
The support centre for @NatWest_Help is so beyond useless that it might as well not exist. I need to call someone to verify for Google Wallet but can I do that? Can I ****. Thanks NatWest.
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lucy
(@tsythemaa) reported
@gellman_rebecca being able (or willing) to have kids doesn’t affect your employer. someone being alive because they finally had access to the healthcare they need and deserve does affect the employer. good on natwest for supporting trans people and not believing all the bs accounts like that say
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Cheryl McNay
(@cherylmcnay1) reported
@nsandihelp Hi -I made a payment out of my NSI savings account into my Natwest account. It was supposed to be next day (today) but this has not been received. The money has gone missing- please help.
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Tracey Kemp
(@traceykemp78) reported
@martinlewis been trying to access child trust fund from @natwest thousands of teenagers are having no luck,can’t speak to anyone on the phone or in branch!so frustrating.what can we do about it please help
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Cheryl McNay
(@cherylmcnay1) reported
@nsandihelp Hi- I paid an amount from NS and I direct savings into my Natwest account on the 16th November and it was supposed to be next day (today) The money is not showing in the NatWest account and is missing- please help.
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nat
(@nat78262144) reported
@itvMLshow NatWest Child trust fund are impossible. My son and I had tried for a long time spending hours on the phone unable to get through. Online didn’t work. Asking for ID that doesn’t exist for 18 year olds. Proof of utility bill etc. my son gave up and had over £800 in his
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Carrooollliiiiine 🇪🇺🇪🇺🇪🇺
(@Faye_Corgasm) reported
@PostOffice Hi, I paid a cheque into my NatWest account via yourselves. The staff member took down the wrong Sort Code. Emailed your customer care team. Any chance we can get a phone number as no answer. Several hundred pounds missing and no way of tracking. Please help!
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AJ
(@adamtry) reported
@NatWest_Help @NatWest worst experience paying in 3 bank notes into my account. Your Westfield Startford branch has 4 outdated machines that r junk. Not 1 could process 3 notes without spitting them out! assistant told me to go to the post office. What kind of service is that?
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Sharnie ✭
(@Grittiyjk) reported
Honestly, if NatWest **** my bank account about any more I'm gonna ask them if they could atleast take me out to dinner before ******* me over again? 3 times in 4 weeks I've not been able to use my account. All good giving me compensation...BUT I STILL CAN'T USE MY ACCOUNT 🤬
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Natalya Dell
(@natalyadell) reported
I eventually read out www CC-Company dot com slash accessibility website URL which literally said they encouraged deaf customers to use Relay UK. *silence* Then: Grovelling apologies & several minutes of whittering about "NatWest touch-type system" (Minicom or actually Relay UK).
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nat
(@nat78262144) reported
@traceykemp78 @MartinLewis @NatWest Had the same problem. Hours on phone. Online system doesn’t work. Then started asking for utility bills as proof of ID. He’s 18 and disabled! We gave up. They made it impossible to get your money. Over £800 lost.