NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 11/20/2025 12:50

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Transactions (27%)

    Transactions (27%)

  2. Website (27%)

    Website (27%)

  3. Mobile App (27%)

    Mobile App (27%)

  4. Login (18%)

    Login (18%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.

Loading map, please wait...
City Problem Type Report Time
United KingdomManchester Login
United KingdomBolton Transactions
United KingdomOldbury Website
United KingdomEdinburgh Transactions
United KingdomEaling Website
United KingdomLondon Login
Map Full Outage Map

Community Discussion

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • LouRipley Louise Ripley (@LouRipley) reported from Kingswood, England

    @Xero any issues with NatWest bank feed?? I’ve no refresh facility since Friday 15th….. Drop down option from manage account has vanished

  • DrFeeleyRM Dr Claire Feeley (@DrFeeleyRM) reported

    @NatWestBusiness I understand it isn't yet...as per @MartinSLewis recent Twitter post I saw Natwest wasn't offering this. However, as a customer, please can you consider making it available. £100 contactless is far too much.

  • CarrieJPR Carrie J (@CarrieJPR) reported

    Utterly appalling customer service from @NatWest_Help telephone customer service. After not being able to answer my queries & refusing to connect me to the relevant dept, I was told there's no point in carrying on the call. Not what I expect from a business banking team #natwest

  • jdmotors1 John Mccormack (@jdmotors1) reported

    @NatWest_Help I’m at my wits end, NatWest froze my account last Saturday, leaving me with no access to any funds, No reason, no contact… It’s now Friday and still nothing… I’ve emailed CEO’s, I’ve emailed fraud department, I’ve emailed anyone of importance and still nothing

  • julesspaceman Julian Lane* (@julesspaceman) reported

    @MartinSLewis the current NatWest switching service clearly stated that existing account holders could switch (from select to reward for instance) and still claim £150.00. As of this morning, they have reneged this. Letter to ombudsman on way.

  • collinsemma17 Emma Collins (@collinsemma17) reported

    @KingBobIIV @NatWest_Help Absolute abominable service from NatWest Child Trust Fund. 🧐 you should be ashamed.

  • becks_or Colin Willett (@becks_or) reported

    I just about give up !!@NatWest_Help trying to open an Adapt a/c for a 16 year old but the entire process has been awful. BTW I Identify as Mr not Mrs and my surname is Willett not Millett but since I’ve been a NatWest customer for 30 years you should know that

  • danngreen82 Daniel Green (@danngreen82) reported

    @HSBC_UK It was business account finally got though and you couldn’t help anyway got told to go in to branch thanks again Hsbc great way to spend over two hours of my time might see if #natwest#barclays can do

  • rgarner Russell Garner (@rgarner) reported

    Yay, Sunday, and we're spending a birthday talking to Natwest's fraud line and checking that payments have actually been taken due to a combination of a shonky insurance website, a shonky SMS passcord system and a shonky IVR system for the fraud call. It's not even 9am.

  • OllieClegg8 Ollie Clegg (@OllieClegg8) reported

    @NatWest_Help the Natwest app is not working, when trying to log in I get an error message saying "Oops, we've had to log you out of the app, please login to complete your request" however, I have restarted my phone, checked for updates, closed the app and attempted to re-login.

  • XLiberty4 Liberty4X (@XLiberty4) reported

    @cryptonobes1 @OpCryptoUK I'm with RBS part of Natwest, they pointblank refuse to allow your money to be uplifted to a Crypto Wallet. No such problem with Bank of Scotland, i use SwissBorg and love the simplicity.

  • ElkayReads Elkay Reads 👁️ (@ElkayReads) reported

    Anyone else been pushed onto a MasterCard from a VISA card and had issues ? My bank NatWest are also doing it before December so I'm not too pleased. Might've been nice to be consulted

  • Hu_barts Hubart (@Hu_barts) reported

    @ClaiireBarker @BigIssue Natwest Did it the other day Now I can facial recognition to login into banking My GP doctor at hand is demanding I log in and take a selfie with my phone I might have to cry about it

  • Pady_oFurniture Paddy O'Furniture💙 (@Pady_oFurniture) reported

    @NatWest_Help Hi I have a long weekend in Poland next weekend. Went into online banking to advise you of the trip so card does not get blocked. I'm not able to use App as my phone (Huawei) is not supported. Have tried calling Natwest but can't help without me enrolling to

  • LukeWNewson Luke (@LukeWNewson) reported

    @MartinSLewis @MoneySavingExp We are about to switch from NatWest to HSBC. Currently 1.59% end of 2yr fix, to 1.19% for 5 years! Extending from 18 years to 25 as baby is due and reducing monthly outgoings for the medium term. Fix for 5 years as int rates likely to increase dramatically over next few years

  • EsqHumbug with not from EsqHumbug (@EsqHumbug) reported

    @CallumBruceSNP NatWest Head Office 250 Bishopsgate EC2M 4AA London Greater London England As we all know banks are reducing overheads, why have two headquarters when you can have just one, pretty sure they’d shut down the subsidiary office rather than the parent companies one.

  • HayleyWillz46 Hayley (@HayleyWillz46) reported

    @MartinSLewis @MoneySavingExp We've just saved ourselves £114 a month by switching from Kensington to NatWest, we are on help to buy, we were given £500 cashback for switching, this was however swallowed up with legal fees and still had to pay another £300 out of our own money.

  • bigdadbelly1 bigdadbelly (@bigdadbelly1) reported

    went into my bank website to get a loan quote today. Over 20% apr. Went on money saving expert. Loans from 2.8%. Clicked on the one I wanted. Hit apply and boom money in my account. @NatWest still sending me emails saying hey still want our **** loan? No ta next job new bank

  • shelly_reith Plantzillas 🌱 (@shelly_reith) reported

    @NatWest_Help Still waiting, no boiler no communication #Natwest 1 week and counting. Think I’ll change banks, if you can’t fix my boiler with your insurance then maybe I shouldn’t be trusting you with my savings?

  • StevenT76333973 Steven Taylor aka tom (@StevenT76333973) reported

    @NatWestH Ive tried for ages today to try to contact NatWest and tyl It seems to be almost impossible

  • becks_ward01 Becks Ward (@becks_ward01) reported

    @NatWestBusiness Do you intend to get rid of the card reader for approving payments on line? Everywhere else seems to manage with verifications by text message (as does the login to NatWest banking). Trying to pay my Corp tax but can't as I don't have a card reader with me.

  • Metzy88 ME88 (@Metzy88) reported

    @kyliejinnah Please be aware of Natwest employees at Natwest Ealing branch. There is a female employee who stole a customer's cash deposit and put a witdrawal transaction through the system instead. Please be aware as more employees may be involved and always check your receipts.

  • James93325014 James (@James93325014) reported

    @NatWest_Help I am trying to find a NatWest credit card email address so that I can send pdf Chargeback claim letter. Any help at all please? Cora chat is not working at present.

  • mehuljadeja mehul jadeja (@mehuljadeja) reported

    @HSBC @HSBC_UK @NatWest_Help I have been asked to provide a certified bank statements. In other words certified by bank. I bank with both hsbc and natwest. Which branch i can get them certified? Because all rhe branches i ve been to refuses to provide this service.

  • Metzy88 ME88 (@Metzy88) reported

    @Bitcoinmaxi100 @NatWest_Help Please be aware of Natwest employees at Natwest Ealing branch. There is a female employee who stole a customer's cash deposit and put a witdrawal transaction through the system instead. Please be aware as more employees may be involved and always check your receipts.

  • RobinStent Robin Stent (@RobinStent) reported

    @sytaffel Well quite, this irked me too. I'm particularly suspicious of NatWest's involvement. They make claims about their green credentials on the COP website, but they are still financing fossil fuels.

  • andrew10612 andrew106 (@andrew10612) reported

    @teaforpterosaur I pretty much only like the Gherkin and the Natwest Tower, that cheesegrater thing is terrible and blocks the view of the Gherkin from the west.

  • alfaqfour Richard Alan Beadle #KBF 🧢 (@alfaqfour) reported

    @and_herps @Dave0London @GBNEWS I had fingerprint ID to log in to the NatWest app. It only worked for a few weeks.

  • Proregeetlege Pro Rege et Lege (@Proregeetlege) reported

    @NatWest_Help I've spoken to NatWest on the live help and they couldn't help so they've given me the number to the NatWest switching team... NatWest should have contacted me if they blocked the switch not just pretend it never happened, awful service for a customer of 17 years.

  • cervixthief Soapieeeeeeeeeeeeeeeeeeee 🏳️‍⚧️ | 🇬🇧 (@cervixthief) reported

    But why tf is Natwest support so nice and pleasant. Literally the guy on the phone told me about why he was interrogated by three Australia Federal Police officers.