NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 12/03/2025 19:15

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Transactions (33%)

    Transactions (33%)

  2. Website (25%)

    Website (25%)

  3. Mobile App (25%)

    Mobile App (25%)

  4. Login (17%)

    Login (17%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.

Loading map, please wait...
City Problem Type Report Time
United KingdomSwindon Website
United KingdomSheffield Transactions
United KingdomDidcot Mobile App
United KingdomStockport Mobile App
United KingdomManchester Login
United KingdomBolton Transactions
Map Full Outage Map

Community Discussion

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • dto53 David Osborne (@dto53) reported

    @Morrisons Told by customer service that cancellation of order was not their fault. Told it was NatWest at fault. Explained order for elderly housebound relative but operative sticking to script - not our fault so tough.

  • GinaSomani Gina Francis Somani, Victoria Frutti Limited (@GinaSomani) reported

    Assume the universe knows NatWest wasn't the graduate scheme for Gina Francis assume **** off

  • idontusethis_2 Me (@idontusethis_2) reported

    @NatWest_Help hi I’ve recently switched to NatWest and I’ve just had a call from an 07 mobile number of a man claiming to be from NatWest asking if there was anything else I needed help with. Doesn’t sound right. Is it’s attempted fraud? how did they get my details??

  • MyGreyStudio My Grey Studio (@MyGreyStudio) reported

    @Se_Railway are you having issues with Amex payments on your website? Won’t go through. My NatWest payment went through fine. Spoke to Amex and they can’t see a problem

  • kSJ5BKLKuPUiMOY گُم در سَر (@kSJ5BKLKuPUiMOY) reported

    @NatWest_Help My accounts are frozen since yesterday. I spoke to few people and they all say we can’t help and someone will call you! My 4 months old baby can’t wait for his formula till that mysterious guy decides to call me. #natwest #CustomerService #complain

  • birchpolypore Peter O'Connor (Pete) (@birchpolypore) reported

    @BarclaysUKHelp I have a Natwest account but I'm having a few problems so I wanted to open another account with another bank, so it's a little bit urgent

  • Madaboutbooks1 Mad about books (@Madaboutbooks1) reported

    @HalifaxBank Are the hours being revised? NatWest are 4:30 and Lloyds are 5pm. It's getting that we'll need to switch banks. 3pm mon-fri just isn't realistic. I'll just have to try and get someone to take her into branch while I'm working. Could you pass it along to look at opening hours tia

  • NickAKramer Nick from London (@NickAKramer) reported

    @NatWest_Help Ref the Mobile iPad App the transaction page has become cluttered and less useful. Can we have the option to revert to what it was before. I have been a NatWest customer for 50 years and appreciate Mobile/Online Banking. I would be happy to talk to your app team.

  • LA42885011 L A (@LA42885011) reported

    @NatWest_Help Natwest Authorised a payment w/o my consent. Funds takens out of my account, Natwest Call Centre refusing to help. Can you assist? Been calling for 2 days!

  • DevsQPR George (@DevsQPR) reported

    So NatWest are updating Visa Debit cards to debit Mastercard. Naff all in it for the customer apart from the irritation of trying to remember which websites the card is saved to in order to update the bloody thing. Cheers, NatWest. Thank god the new design is "bold and modern".

  • smepathfinder Banking Reform. (@smepathfinder) reported

    Dame Linda Dobbs is a joke. Her team of shysters are obviously cooking the books? 6 years? What is she frightened off! Lloyds Victims support has done far more investigation. Her team has failed the country! Lloyds Banking Group and NatWest responsible for economic meltdown here.

  • SamLonghorn1 Sam Longhorn (@SamLonghorn1) reported

    @Trish_NI I was in NatWest last week and the women in front of me asked the cashier for some foreign currency. The cashier replied that they no longer supply foreign currency. Women says it states that you do on your website. Cashier apologies. Women calls cashier a “useless ****”!!

  • CiderFork cider fork (@CiderFork) reported

    @BritishGasHelp @BritishGas @NatWest_Help Hi Natwest. British gas will be attempting to take money from my account, however they are refusing to provide any details of my energy usage due to "technical issues" which have lasted 2months. Can you block this theft?

  • walshy68 Matt Walsh (@walshy68) reported

    @NatWest_Help are NatWest and Coutts having problems with CHAPS payments currently, specifically Coutts? I’m told there were problems today, and just seek confirmation either way. Many thanks

  • Turak64 Simon Edwards (@Turak64) reported

    @NatWest_Help I e accidently made a @PayPalUK withdrawal to a Natwest account that has been closed. I've tried calling PayPal but they weren't able to help, can you advise what will happen in this instance?

  • philengland1 Philip(Phil)England 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺😘💖 (@philengland1) reported from Swansea, Wales

    @NatWest_Help hi, I'm a new NatWest customer, used switch service to move to you. So far am #impressed, the app is amazing, website, and feel safe with the security of my account. One strange thing, today I received a paper bank statement! was it really necessary?

  • sophiegalvinx soph 🐾 (@sophiegalvinx) reported

    @santanderukhelp my card was swallowed by a NatWest ATM and £20 taken out of account even though no money came out, can’t get through on phone and your digital chat service no one responds?

  • PeterSzucs9 Peter Szucs (@PeterSzucs9) reported

    @NatWest_Help @decappeal Hello. I can't log in to my natwest online banking nore via App not even on the Web. Why is that ?

  • BrickRockson Brick Rockson #FBPE (@BrickRockson) reported

    @NatWest_Help any technical reason why my NatWest visa debit card is not working in Austrian cash points? I informed the bank I was traveling via the app. Bit embarrassing tonight when I couldn't withdraw cash.

  • dangrech Dan Grech (@dangrech) reported

    Challenger bank alternatives to @NatWestBusiness please as they persistently block my cards, payments and mobile banking access because of international payments to a Portuguese account. If you are thinking of opening your business bank with NatWest, I urge you reconsider.

  • MrJamesKehoe MrJamesKehoe (@MrJamesKehoe) reported

    So, thanks to @NatWest_Help and their archaic banking processes, we have no money for the Easter weekend. #Natwest reverted back to no credits at weekends so with 4 non banking days I can’t access my due in funds until Tuesday. Does your bank do this? Time to change?

  • PerRagnar4 Per Ragnar (@PerRagnar4) reported

    @JocularJu @arch_crimes This was the Ormskirk Street Congregational Church. It was replaced by the NatWest Bank building, which still stands on the site. APEC are actually a pretty high functioning historic preservationists. What did the congregation think of the church? What do they think of it now?

  • 701_hafsah Hafsah 🤎 (@701_hafsah) reported

    @mariyah_star @fatlma_s NatWest need to fix up what can I do

  • EmmaPippard emma (@EmmaPippard) reported

    The natwest help centre is useless. I forgot my online banking password, but to change it I need my account number (which isn't printed on the debit card), so I don't have my account number and to get my account number I need to login to online banking...what exactly do I do now

  • Rainsbury_Net Stephen Rainsbury (@Rainsbury_Net) reported

    @jessphillips We had the same with my kids when they were in university. I sent the same amount each week, and every week the Coop bank stopped it. We swaped to Natwest and they stopped me using a card in a motorway service station, but let me spend 1.2K though my phone in one hit.

  • abek42 Abe (@abek42) reported

    @NatWest_Help : Really disappointed with Cora and Neha. When a customer is trying to get in touch because their Natwest app is pinging messages of fraudulent activity, there needs to be a sense of urgency and competence.

  • kekKeki_ Keki (@kekKeki_) reported

    lol NatWest are such a joke my birthday was a literally a month ago and i STILL cant access my child trust fund lmao @NatWestGroup @NatWest_Help

  • andrewb08977043 andrewbrookes (@andrewb08977043) reported

    @THESuperJenn @rickygervais @netflix Well what did happen to me is went into barclays no problem, then went into #natwest and just wanted to get served. Some idiot said there's a ******* q code to get you into the queue using your phone- i said i don't do apps - i'll show you she said. Lucky i didn't head butt her

  • ProPunter Pro Punter (@ProPunter) reported

    So NatWest have switched all their customers from Visa debit to MasterCard the only problem is to withdraw to it from Betfair takes 2-5 working days! Outrageous….

  • SmallPlanIT Ann Crutwell - I wear a mask to protect you. (@SmallPlanIT) reported

    @WeHearPodcast @goldcat63 I had a natwest account from 1970. 1978 I bought my own house. When i married in 82 we switched it to a joint account. I applied for a loan and was told My husband had to apply for it. WTF!