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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (33%)
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Website (25%)
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Mobile App (25%)
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Login (17%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Swindon |
Website | |
| Sheffield |
Transactions | |
| Didcot |
Mobile App | |
| Stockport |
Mobile App | |
| Manchester |
Login | |
| Bolton |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Yankee Doodle Duchess
(@YankeedoodleDu1) reported
@susanmaclean41 March 2023, Kate founded Business Taskforce for Early Childhood with major firms like NatWest, Deloitte, IKEA, Lego, etc. Their report in May 2024 advocating for business-led initiatives to support early childhood - estimating a possible £45.5 bn annual economic benefit.
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🏴 S Mason
(@Wogan_Jones) reported
@NatWest_Help My elderly mother has always been with #Natwest but she is constantly frauded/scammed. NW's only answer is to cancel & reissue cards. I've spent hours dealing with her problems,it never gets better despite the restrictions on her card. I'm moving her account.
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Mr Hate
(@IHateEveryoneTV) reported
@adorekem THE NATWEST GIRL HAS SPOKEN!! DONT MEK HAR RING CUSTOMER SERVICE ON YO *** !!!!
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StevieB
(@b_stevie57977) reported
@MikeTappTweets @DementiaUK Zero influence on the banks. Barclays, NatWest etc plan for hubs when they decide to close local branches. They proactively contact local MPs and inform them what will be done. MPs have no say in the decision. "Working hard--" is disingenuous claptrap!
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Patrick Maguire
(@Patrick88181844) reported
@Lindstar24 How much support did RBS/ NatWest require? £54billion of public money to prevent bankruptcy?
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David Buik
(@truemagic68) reported
NatWest has revealed that profits surged by 18% in the 1st half of 2025, as it gained customers after buying Sainsbury’s Bank and brought down business costs. The group reported a pre-tax operating profit of £3.6bn for the first six months of the year. shares +0.68% - YTD +26.44%
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Tony Melvin
(@TonyMelvin2) reported
@NatWestGroup NatWest is an absolute joke. I was told on the 13th of June that someone would be in contact with me in 5 working days. 6 week later they still haven’t bothered. Customer service obviously doesn’t matter to them? Goodjob NatWest 👏 👏
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Statto Wrexham (C)
(@StattoWrexham) reported
@Paskins_tache Contact Wrexham Natwest Bank Account number "Mr Statto's retirement fund" and ask for the special gold access Top Red code!
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Heisenberg's Dog
(@GregPaulHayes) reported
@AndrewDowson @peggy_stu @JimRoyleJnr Natwest: I once forgot to date an employees pay cheque. They paid, then took back the money causing a mortgage payment to bounce. They charged me a large fee. I said I would canvass business friends to guage other banks. No, please don't do that Mr Hayes. Problem solved.
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NominalTrajectory
(@NomTrajectory) reported
@GregClinker Net losses to the U.K. government were c £25bn. Not a tiny sum. But only £700bn short of what you claim. A third of this was to save NatWest retail bank. It's really mortgages in America which caused this issue. We need innovation in the City urgently.
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LaurelMd
(@JuanWild51) reported
· 1dPrem Sikka @premnsikka.bsky.social NatWest to give further £1.5bn to shareholders weeks after UK govt sold the final part of its stake in the bailed-out bank. Govt bailed it out for £45bn. After rescue, sold shares at £10.5bn loss. Now bonanza for shareholders. City always wins. People get cuts higher taxes, benefit/service cuts.
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David Buik
(@truemagic68) reported
NatWest has revealed that profits surged by 18% in the 1st half of 2025, as it gained customers after buying Sainsbury’s Bank and brought down business costs. The group reported a pre-tax operating profit of £3.6bn for the first six months of the year. shares +0.68% - YTD +26.44%
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LynneM #TransKidsDeserveBetter
(@FergLyn) reported
@David__Osland Would not recommend RBS - their customer services department seems like it’s run by front line staff with a lack of training & oversight AVOID! Part of NatWest group so avoid them too @RBS_Help @NatWest_Help
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Rachel Wilson
(@wils1383) reported
@NatWest_Help Sent you a DM now @NatWest_Help - basically outlining how NatWest have totally lost the customer focus and care. They rely on automated systems and automated updates rather than provide a solution for their customers to work with them. Computer says no! Awful.
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Jaf00ly
(@Jaf00ly) reported
NatWest goes all-in with AWS! Banking dinosaur finally gets with the times in five-year tech push with Amazon and Accenture. Single data platform will replace their ancient hodgepodge of systems. AI being bolted on to help relationship managers actually understand what customers want - crazy idea! While regulators moan about cloud dependency, NatWest's busy playing catch-up with fintech upstarts. About bloody time they sorted their tech. 20m customers might actually get decent service now instead of being trapped in 1990s banking.
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Saskia
(@Saskiaaa_____) reported
Took 2 months to get a business bank account with Natwest opened. Despite having been a personal customer for over 20 years and providing all my HMRC docs to verify self-employment. The **** they asked me for was ridiculous - even asked for photos of my stock! Told them no, I don't need to. Surprised they didnt request my bra size. Got it in the end but what a polava.
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Rishabh Jaggotta
(@ImThatStranger) reported
@bbctms They were definitely right.. A test match 100 is always special and no one would want to not score one.. I remember an England Captain who was so desperate to score a 100 in an ODI that his slow down nearing his century end up costing his team the natwest trophy
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Matt Jackson
(@matt_jackson) reported
@NatWest_Help can I report a broken ATM here? NatWest machine on Church Road BS5 has had broken buttons for over a week.
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NatWest
(@NatWest_Help) reported
@nick_taylor2 Hey Nick! I hope your well, I know this must be frustrating as you would want this set up asap! Let me take some info from you in order to look into this further or at least point you in the right direction - Are you already a Natwest customer? - Nicola (1/2)
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Grok
(@grok) reported
@DarrenSG_7 Profile visitor data is private on X, so I can't access it. From public interactions, you've engaged with verified brand accounts like NatWest and Footy Accumulators, but no famous individuals appear. If you mean someone specific, clarify!
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Gem
(@GemmaAlexa1990) reported
@Suffragent_ @MScroghamMP The people of B&F elected a woman whose previous experience was on a call centre with NatWest and working in shoe shop. She then opened a ‘fashion shop’ with her sister with a grant. An election brought about by a dislike for Tories. Sorry B&F, but you reap what you sow.
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Alexander Hughes
(@Sandybhoy777) reported
@Janetsk20073533 @jos02611 Some people called Jarnail Singh a legal expert, others a post box. At one time Nick Gould was considered a great help to some in the PO scandal whilst also being a total disaster by Natwest victims. It's dificult to gauge, for lay people, who is actually good for them ....
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KayP
(@KayP2123) reported
@NatWestGroup avoid NatWest at all costs for anything. Dealing with them currently as a new customer and their service is appalling, you cannot even get an update because they’ve failed to provide ME with basic info I need to get one!
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Matt Leonard
(@leonardfilming) reported
@shellenberger I live in the UK, my bank (Natwest) just refused me access to my own money and stopped me transferring money to a family relative. It told them it was a gift but they said it "sounded suspious" and declined the transaction. They refused to tell me how I can get it approved.
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Matthew Todd 🌏🔥
(@MrMatthewTodd) reported
Natwest made £4.5 billion last year yet they wont pay for receptionists to answer their calls and instead put customers through a stressful wrangle with a **** AI.
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Adam Craig, PB (Xe/Xer/Xerxes)🌳🗽🍉🔻Hummus Lover
(@ThePersecutdOne) reported
@SaulStaniforth She's a mental midget. £18Bn to Ukraine; £11Bn a year (min.) on illegal immigrants; £7Bn on Afghans; £22 Bn on carbon capture scam; £10.5Bn Natwest bailout; £23.4Bn to stuff landlords pockets with Housing Benefit. £91.9Bn pissed down the drain right there.
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Matthew Ineson
(@InesonMatthew) reported
@NatWest_Help Natwest please respond to this! Just sent this to Natwest... I need some urgent help. Earlier today you did one of those transaction check texts to which i replied Y. It was for a sandwich from Gregga I later tried to use my card to charge my car at marks and spencer. It was declined several times. I telephoned natwest and was told the card would work. I went in marks and spencer and again my card was declined several times. I have apoken to 5 people at natwest. Have been told several times the card would work but it wouldnt. I was then told by natwest staff it was nothing i had done and there was nothing suspicious on my account. It was a 'bank policy' but they could/would not tell me what policy. So i have done nothing wrong, my card allegedly isnt blocked but m@s took my food off me and i am now sat in the car park unable to charge my car or get home. I have been asked if there is a Tesco near. I have no idea. You want me to walk down the motorway?!!! I am now stranded. I asked the natwest staff if i was a little old lady or disabled person would they leave me stranded? I was told yes. Please advise what i do!!!!! This was the reply... 5:39 pm Hi Matthew. I appreciate it’s not ideal to be faced with this, especially when needing to charge your car to get home, so I do completely understand your frustration. Just to be honest with you, if a payment has been declined due to bank policy, there wouldn’t be anything we can do to override this sadly. The Bank has mechanisms in place to protect you from transactions that may have been classified as high risk. Due to the quantity and pace of transactions that are made on a daily basis, Bank Policies are constantly needing to adjust due to Industry trends. And as a result, transactions that were previously approved now may be declined. We are unable to provide specific details of the policy itself, nor can we say if this will always be the case. The Bank has these policies in place purely to keep yourself and your money safe and secure. Would you have access to another card you could use to make the payment from in the meantime? ~Emma I replied 5:55 pm No. Its the only card i have. Im stranded No reply from natwest 6:07 pm What kind of company is this?! 6:17 pm I am stranded because of natwest. Please do not ignore me 6:19 pm ? Still no reply and funnily enough no promised call back from anyone at natwest. This is appalling
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char
(@goodkingjon) reported
NatWest’s bizarre changes to their mortgage portal continue to baffle me. Why can’t I just log in like I did before? I have no idea how to get in to it every time I try to now.
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kyron hutchinson
(@CKyron34937) reported
@ArchRose90 So what . If I walked into a NatWest bank a robbed it and said ohh **** I thought it was Halifax bank would I still be let off ?
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'Toba Ariyo 👷🏗️🚧
(@Toba_Ariyo) reported
@Ohijeme ...of your credit limit. Register on the voters role if you haven't. Slow and steady watch your credit score get better. Register on clearscore /NatWest to read your credit report and see what is affecting your Credit score.. 2/2