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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (24%)
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Mobile App (19%)
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Transactions (17%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester and Southminster.
| City | Problem Type | Report Time |
|---|---|---|
 Barlestone |
Transactions | |
| Truro |
Login | |
| Swansea |
Mobile App | |
| City of London |
Mobile App | |
| Brentwood |
Website | |
| Basildon |
Transfer |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Piers
(@PiersCooper) reported
@ThrosThrosThros @donkyoaty I have an alert set up so when my balance drops below a certain point they text me. They always do so the day after/end of day it fell below when they knew first thing. Drives me nuts. I like NatWest but that service is utterly rubbish.
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ni 𖧵
(@lovefoolishh) reported
NATWEST WTF IS AN ACCOUNT ID, UR MAKIN ME ANGRY
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Jimbo
(@jepwainwright) reported
@NatWest_Help do you realise how ineffective and inefficient your help service is? One message an hour and changing customer service agent with each message is never going to resolve anyone's problems. Does no one from NatWest try your incompetent help service and then improve?
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Kevin Park
(@kijduse) reported
@twickerati This is annoying. NatWest have the only reliable ATMs on the high street. HSBC and Barclays regularly out of service.
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meg ᗢ (taylor’s version)
(@wouldvebeenthe1) reported
wtf is a natwest card reader and how have i apparently ordered one
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Tracy 💙
(@PrehistoricCat) reported
@Vex_OG @MartinSLewis Same issue here with Natwest. I don't even have the same card now because they changed my credit card from Visa to Mastercard which might make getting a refund even harder.
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Matterhorn
(@Matterh14540649) reported
@NatWestBusiness Perhaps NatWest could focus on actual ‘Customer Service’ first then they’ve aced that they could look at other areas such as Business Integrity - Corporate Responsibility….
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Clive
(@clivewarwick) reported
Its taken 3 phone calls and three weeks and still i dont have access to my money in my business account? Why @NatWest_Help is it not possible for me to get a card reader? and why is it not possible to move my money from my account???? Just ridiculous...steer clear of Natwest!
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Rodney
(@roddersecfc) reported
Well natwest help have been ******* useless today
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Prem Raghvani
(@premraghvani) reported
Did @NatWest_Help really just close my account down lmao At least I saw NatWest's ***** tricks and dodgy behaviours and moved banks lol
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Chris Gamble
(@straticotweet) reported
@MartinSLewis @KwasiKwarteng Good point. Meanwhile getting through to Natwest customer service is awful and responsibility for those that break their security system is heavilly positioned onto customers whilst Bankers get their bonuses
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Ella Dickson
(@elladickson) reported
@MrsDMaths I gave up on natwest after similar issue, kept rejecting photos but no reason. Hugely frustrating. Opened a Metrobank account for him instead.
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Nish Navalkar
(@YUVI_NISH) reported
@adityavnathan Didn't Yuvraj light up the 2000 ICC knockout Championship, later the Natwest series, the CT of 2002 ? Anyways, the issue is not a direct comparison, it's just the confidence that these players give. They're also supposed to be ones hitting the ground running with more exposure!
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Paul Hand
(@Paul_Hand) reported
@LloydsBankNews Wouldn’t use Lloyd’s Bank. Wanted help when a client went bankrupt on my partners business. Had a plan but first thing you do is cancel our overdraft of 5k. As a result had to let 3 staff go. Most unhelpful bank ever. NatWest now have our thriving business. Stay away from Lloyds!
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Alistair Nicholls #ukcitizen2021
(@AlistairNic) reported
@NatWest_Help Utterly furious that you are blocking me moving my money. You have endless security processes with online banking & the app, but you still block my transfer. Please call me by 10:00 a.m. #NatWest
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Jo Brydon
(@jobrydon) reported
@Pearkore It's completely bizarre. I spoke to someone from my old school who works at hsbc and she said that it's as simple as going onto the customer's account info and picking from a drop down menu. I've been to three different natwest branches since 2016 and nobody has managed it.
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Chris Rogers
(@theChrisRogers) reported
@Natwest has wrong business hours in Balham, guy literally just shut the door in my face. Told me I can set up a business account on the phone. Called the business line for them to tell me I have to do it online. Seriously, what ******** is point if your staff??
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DarthYoda2269
(@DarthXL) reported
@NatWest_Help Why the hell do NatWest (fully anti crypto bank) pay for promoted adds on crypto Twitter pages? Get outta here you fraudulent, awful bank
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Stuart Powell
(@stu_d_powell) reported
Got to love @NatWestGroup @NatWest_Help customer service. Request a call back to avoid waiting in a queue. Get a callback almost immediately, then sit in a queue. Unbelievable. Don’t even get me started on their chat service, poor to say the least #natwest #customerexperience
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NatWest
(@NatWest_Help) reported
@S_Chatss Let's see if I can help here. Can you please confirm if you pay your credit card from a NatWest current account? - Mark
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Go9259
(@go9259) reported
I'm actually appalled @NatWest_Help Arrange a call with Natwest (online meeting) to discuss opening a Premier account and no-one bothers joining the call. No email saying apologies can we arrange. This is basic customer relationship management. Over to HSBC we go.
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Just Greenwich
(@GreenwichLDN) reported
@SurreyRoadCops Cameras on all zig zags. No budget issues if you did that. Blackheath Standard (outside the old NatWest) would fund the Met in a month!
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jane schofield 💙
(@arundeljones) reported
@sallyhinch I was in my thirties though, not 21. My first job was £3331 annually in the early eighties and no one could buy any kind of house or flat on that. Natwest turned me down for a bank account as I did not earn enough as a full time nursing assistant in NHS.
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Glenn Matchett
(@glenn_matchett) reported
@Michael26689428 @NatWest_Help I worked for a bank for 10 years (not natwest) there was a lot I wish I could have done to help people but silly rules I couldn't get past
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NatWest
(@NatWest_Help) reported
@pthane Good to hear back from you today 👋 If you do not happen to be named on our customer's NatWest account then I'm sure you can appreciate that if this is not your account then I'm afraid we wouldn't be able to discuss this request with you here - JB1
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Laura Culleton
(@astudyincolour) reported
@NatWest_Help my natwest app isn't working. It's not loading to the login screen. Is anything down? It didn't work yesterday either
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ni 𖧵
(@lovefoolishh) reported
@ natwest ur hold music is terrible its making me angry, i want to cry cause ur so damn ugly natwest ugly
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Graham Ramsden
(@Woolleygiants) reported
@natwest maybe it would be a good idea to employ cashiers to serve customers. One cashier working in Huddersfield is ridiculous.
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Bolt
(@Bolt_451) reported
@shoddyknight *Orders a big block of cheese* NatWest: That's more like it
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L McColl 3.5% 🏴 proud WASPI
(@mccoll_lorraine) reported
@NatWest_Help is there likely to be an increase in Savers interest rates any time soon? #BoE increases seem to achieved nothing 🤔🤔 #Natwest is offering £150 to new customers and as a customer of over 40 years I am not very happy - where is the Bonus of £150 for loyal customers