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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (32%)
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Login (25%)
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Transactions (23%)
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Mobile App (16%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Yeadon |
Mobile App | |
| Aberdeen |
Login | |
| Chorley |
Transactions | |
| London |
Transactions | |
| Croydon |
Login | |
| Hackney |
Withdrawals |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Poole
(@ChelmerPrince) reported
NatWest Credit Card Fail. February-Card not working phoned for new one+PIN. They said Yes. Nothing arrived. Phoned again “sorry nothing sent so we’ll send you new card” April - PIN arrived, Still NO card. Such good service NOT!! They soon grab £12 if I’m a day late with payment!
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GB. Grumpy but hopeful.
(@gordonbruce7) reported
from
Baile Mor, Scotland
Just forwarded a phishing email to the email address listed on NatWest’s website. Message returned as spam. Hmmm. @NatWest_Help
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Chelsea
(@justxchelseaa) reported
@NatWest_Help I've just logged into my natwest app and my credit card has disappeared from it. Is this a glitch with the app or should I be worried???
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James Ross moylan
(@jamesmoylan77) reported
@NatWestGroup @MarcusRashford It really would help if NatWest supported stabilization of world currencies and the Bretton Woods agreement so that young people would actually have a chance of a good Life. How can anyone justify 7 trillion-dollar a day forex market and 700 trillion dollars in tax havens.?
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sperre
(@sperre4) reported
@NatWest_Help No, I haven’t tried that. To be honest, if a successful, multi-million pound bank can’t make a functional app I’ll just use a different bank. I’d rather do that than reinstall the Natwest app, set-up my customer ID and going through the facial recognition every week.
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mya
(@3smya_) reported
big 2022 and natwest still can’t have a functioning website
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Colin H
(@Colin_H1972) reported
@NatWest_Help Initially was a comment that I couldn’t register because your “feature” thinks my face isn’t good enough quality. FaceID that I use daily to unlock device and works to login to apps including the Natwest mobile banking app. Your biometric feature is unable to do its primary job
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Mike H From Surrey British none European
(@Miketheoldgit) reported
Do you try to pay cheques into NatWest. They give you a app on your phone to take a picture of the cheque but the app times out before the stupid thing takes a picture.Half the time their bank cheque machines dont work and no counter service?
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Tobiason Pool
(@TobiasonPool) reported
@NatWest_Help So lloyds are open 9am till 1pm, nationwide are, barclays are, just natwest are closed. Time to vote with my feet you are doing nothing for customer loyalty, total joke.
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sperre
(@sperre4) reported
@NatWest_Help The problem isn’t with my name, bank account or postcode. The problem is with the Natwest app on iOS. A recent update broke the app and now I’m lucky if I can log in twice a day due to “some kind of error”.
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john maynard
(@jwmjwm1951) reported
@NatWest_Help My debit card has been blocked by Natwest since April 8th. I am currently out of the UK and call charges to the UK are £1 per minute. I spent £30 today trying to reach natwest. HELP me please 🙁
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David Stirling
(@dave_stirling) reported
@NatWest_Help good morning, I’m trying to report that my credit card account details seem to have disappeared from my NatWest banking app. Having been on hold now for half an hour, can you tell me if you’re having a problem or do I wait for the call to be picked up?
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Tanya Clubb
(@Tans_TastyCakes) reported
@Natwest NatWest Any ideas how My son can access his child trust fund? I have been on your page and there are hundreds of complaints regarding this and not being able to contact you. I have been on hold three times last week for over an hour and today for nearly two hours with
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Jamie Dhu Fraser
(@JamieDhu) reported
@BBCLauraKT Obscene. They fix the tax rules so they don't pay tax. And NatWest's Alison Rose getting £5m+ for her package is obscene too, for a near zero risk role working shorter hours than most junior lawyers who are on £50-70k. All now rigged towards the rich getting richer more than ever
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Matt Goodstadt PhD(FB)
(@Statistuta) reported
@NatWest_Help Hi NatWest. #Digidocs is down. Do you know when it will be working again?
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Mohamed Hussain
(@moe_lightyear) reported
@NatWest_Help my wife’s been on the phone all day with NatWest Helpline only to be hung up on on multiple occasions. All she wants to do is clear off her balance on the credit card which the banking app is not letting her do. Extremely dissatisfied with the level of service.
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Sarah Dowling
(@SarahDowlingFox) reported
@NatWest_Help My son has still not received his money from his child trust fund back in January. No one answers the phone been holding again for 45 mins this is like the 10th time, no one replies on the portal no one can help on the NatWest help. So what now???
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STR Shirts
(@STRshirts) reported
I’ve been a natwest customer over 20 years but frankly have had a guts full of them lately. Which high street banks do people recommend for a bog standard current account?
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Sarah Dowling
(@SarahDowlingFox) reported
@MartinSLewis please can you help my son get his child trust fund money off NatWest no one answers the phone or answers the online portal 10 hours of holding on the phone only to be cut off. How can this be right it’s his money. @NatWest_Help can’t help us either???? TIA
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Nick Hocking
(@nickhocking) reported
@NatWest_Help on hold again trying to get through to get info about my daughter’s CTF… 2hours on hold this time until the line went dead. Disgusting levels of customer service from NatWest.
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Patrick
(@KUkcirtaP) reported
If like me, you are stupid enough to bank with Natwest - don't! After 15+ years they have deiceded to block access to my accounts with no explnation given. I am having to contact them via email and wait days for a response.
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Patrick
(@KUkcirtaP) reported
I used to think people saying not to trust banks were tin foil hat, conspiracy believing nuts. Turns out they were right. At any point your bank can block your access & not explain your rights to appeal, duration or who you can complain to. Natwest are disgusting.
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Kapil
(@Kapil55891298) reported
@NatWest_Help @NatWestGroup No it's really not good at all! I have sent a pm to natwest help
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Alan
(@Alan98410060) reported
@NatWest_Help hi, I switched to NatWest on 7th March but haven’t yet received my £150 bonus. Can you tell me when it might be paid? Was the main reason I switched because it will help with upcoming expenditure. Thanks.
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Rhiannon Roberts
(@rhiannongrace13) reported
@NatWest_Help good morning - for some reason, my credit card has disappeared from my NatWest app. Is there an issue with mobile banking? Thanks
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Sarah Dowling
(@SarahDowlingFox) reported
@MsWalke63125014 @NatWest_Help @MartinSLewis Omg that’s terrible over a year!! This makes me worried for my son to get his. No one answers the phone and NatWest can’t help with CTF. So bad. We need to escalate this to the Ombudsman this isn’t good enough.
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Dave O
(@DavidOc48786613) reported
@NatWest_Help Is natwest website down?
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Shirt by Shirt
(@ShirtByShirtMT) reported
@STRshirts I left Natwest in 2018. Used Barclays and Monzo ever since. Not had any problems since switching. Monzo customer service is spot on!
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Leanne (shop small! thenewaesthetic.co.uk)
(@leannesturrock) reported
Both businesses are trying to push us back in the direction of the other - @AskPayPal say it's up to @NatWest_Help to fix & vice versa. Klook are clearly in the wrong, acting unethically; why are PayPal/NatWest allowing them to get away with it?! Case reported to @CMAgovUK
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Pip White
(@ThisisPipWhite) reported
from
Tarporley, England
Worst customer experience ever = Natwest Premier Banking. When will businesses learn that customer experience IS EVERYTHING?