NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 02/16/2026 15:05

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Website (38%)

    Website (38%)

  2. Login (24%)

    Login (24%)

  3. Mobile App (19%)

    Mobile App (19%)

  4. Transactions (17%)

    Transactions (17%)

  5. Transfer (2%)

    Transfer (2%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester and Southminster.

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City Problem Type Report Time
United KingdomBarlestone Transactions
United KingdomTruro Login
United KingdomSwansea Mobile App
United KingdomCity of London Mobile App
United KingdomBrentwood Website
United KingdomBasildon Transfer
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • Harris7Andy Andy Harris (@Harris7Andy) reported

    @NatWest_Help @decappeal NatWest have blocked my account for over a week now. No information available, can’t access my money, customer service rubbish

  • MrDC_Harrington David Harrington (@MrDC_Harrington) reported

    @NatWest_Help Hey NatWest. Is there an issue ATM with Visa Debit Cards making payments online? Two separate Visa transactions failed this morning, MasterCard worked.

  • garystanfo Gary Stanford (@garystanfo) reported

    NatWest have given me a new MasterCard debit card, *******, it's taken me ages trying to change the payment details on all my subscriptions, surely they could provide an easier solution when it's their decision to change my card number

  • amdawson384 Ann Dawson (@amdawson384) reported

    @NatWest_Help I have now transfered almost all of my money from my account. I am so disappointed with the fact that Natwest have done nothing to improve the terrible external state of the East Ham branch. I have been your customer for nearly 30 years but it is a worry that basics are ignored.

  • paulrussell32 paul (@paulrussell32) reported

    @NatWest_Help Terrible experience in NatWest Maldon today , went home and phoned to complain , after 50 minutes on hold I gave up . Time to change banks , only been with you 40 years………..

  • AnnieBannister Annie Bannister (@AnnieBannister) reported

    @PeterSimmo Brilliant. That's worth knowing. HSBC have been appalling for years & the bank charges thing - which was always a problem - has suddenly become a massive issue. I'll look at NatWest. Thanks.

  • AmazzinRosey Rosey amazzin 💙nhs (@AmazzinRosey) reported

    No I'm not paying any **** money in my account natwest u sods taken last week's wages from me thanks to fekin doncaster council which I've disputed it by the way using my card without my say so so do1 with the message how many days dos it actually pend for

  • dunne_simone Simone Dunne (@dunne_simone) reported

    @NatWest_Help never has a company Made me feel as worthless as natwest have. Well done you won, I'm broken. I have nothing left in me. My daughter is clearly not going to get her nursery money back so I cannot now do my job and this is down to your error. But you don't give a fck

  • Past_Youtube Past Youtube (@Past_Youtube) reported

    @GamblerFin i know its annoying but just its safer in the long run. banks like natwest are **** because they have no restrictions pretty much

  • Awordablow John527 (@Awordablow) reported

    @NatWest_Help Why the hell is it so complicated reporting a payment that was not authorised?? I simply wanted to block any further payment to a scam operator. NatWest’s reporting system sends users to a dozen webpages - I’ve had to cancel my credit card bcs your system is such a farce.

  • AtomixApps Atomix Apps (@AtomixApps) reported

    @MusticlesTGreat @NatWest_Help Try using a VPN to connect to UK. Happened to me recent trip to California. Not a NatWest issue but USA networks have some sort of DNS based protection that might tamper with NatWest app certificates.

  • Harris7Andy Andy Harris (@Harris7Andy) reported

    @NatWest_Help account been blocked for over a week now, no response from NatWest, can’t access any funds, just been charged for a direct debit not being paid, running out of money for food and every day living, what a service

  • StevenHDyson Steven Dyson (@StevenHDyson) reported

    Yesterday I gave my card details to a fake NHS COVID website following a fake COVID alert. They then had the audacity to ring me pretending to be NatWest's fraud team to transfer my accounts to new ones. Be careful. Thanks to the real @NatWest_Help who were excellent

  • Harris7Andy Andy Harris (@Harris7Andy) reported

    @NatWest_Help just starting the weekend with my account still blocked by NatWest, no reason why, can’t access my money, running out of people to borrow money from. Received a letter from NatWest, charging me for an unpaid direct debit

  • Cryptdropper88 CryptoDropper (@Cryptdropper88) reported

    Still having the odd withdrawal issue to my Natwest account. Company contacted me today to say 1 didn't work. Natwest unable to admit they have widespread problems for customers. Not had my council tax rebate either yet, many around me have. @NatWest_Help did you eat that too?

  • Harris7Andy Andy Harris (@Harris7Andy) reported

    @NatWest_Help After 30 years with NatWest my account has been blocked. I have had no notification from the bank, I have no access to my funds,and I am now incurring costs for direct debits not being paid, and I have no means of paying every day living costs

  • amdawson384 Ann Dawson (@amdawson384) reported

    I have now transfered almost all of my money from my account. I am so disappointed with the fact that Natwest have done nothing to improve the terrible external state of the East Ham branch. I have been your customer for nearly 30 years but it is a worry that basics are ignored.

  • S_h_e_e_n_a_ Sheena 🧙‍♀️🧹🌘⭐️ (@S_h_e_e_n_a_) reported

    Years ago I worked in customer services, in one of those phone farms that take calls for lots of companies - Tesco Finance, NatWest etc. I learned that to avoid listening to angry rants all day, I had to convince the customer to tell me what they wanted to achieve with the phone

  • ChrisC28909658 Chris Chapman (@ChrisC28909658) reported

    Is there anyone else out there who having constant issues with payments issues with natwest bank?. Despite me logging fraudulent on my account today at 3 pm its still happening really feel our banks have went down hill. @NatWest_Help @NatWestGroup

  • RudolphHart RudolphHart I STAND WITH THE UKRAINIANS (@RudolphHart) reported

    @FrancisMaudeAdv I am going to outbid @elonmusk to buy Twitter by using the +1$ facility ... then I shall pop down to Lloyds, HSBC, & NatWest for a loan... then I shall fill the car and **** orf into the sunset just for the hellovit!

  • Harris7Andy Andy Harris (@Harris7Andy) reported

    @NatWest_Help @decappeal Just starting the weekend without any access to my money after NatWest blocked my account over a week ago without any explanation. Running out of people to borrow from. NatWest sent me a bill today for an unpaid direct debit????

  • shenaz_c SC (@shenaz_c) reported

    @Rosiesdva Natwest. As perp works for them, is able to do things he wouldn't be able to do if he didn't i.e get his colleagues to cancel debit cards/access accounts leaving no trace etc. I keep saying this but what have banks put in place for when the perp works in the bank? #FinancialAbuse

  • dawnlouisa Dawn Hoskins (@dawnlouisa) reported

    @NatWest_Help can anyone help with the opening of an account for my Ukrainian guest we applied two weeks ago & have since not heard anything. I’ve called NatWest twice today, each time I’m told to make this enquiry online!

  • _ratcan ratcan (@_ratcan) reported

    @WelshJesstopher what ******** is wrong with natwest, i remember seeing on joe lycett’s got your back they had one of the worst rates for people getting scammed too

  • aknoir93 A.K 🇸🇱 (@aknoir93) reported

    Natwest honestly have to worst online service known to man

  • David46544024 david (@David46544024) reported

    @sbk hello can't withdraw with my natwest debit card please help me.

  • Nerhv1 Nerhv (@Nerhv1) reported

    @NatWest_Help 9 times I have attempted to phone NatWest customer service. 7 times I have been redirected to the wrong team, and twice I have had the phone put down on me. How can I contact the DigiDocs team without dealing with representatives that have less than 5 braincells?!

  • JohnApocalypse John Apocalypse (㇏(•̀ᵥᵥ•́)ノ) (@JohnApocalypse) reported

    So, for the second year in a row, my card is broken and I can't scan anything. Someone at Natwest needs to fix this ****

  • XXIV_Anthan Billy (@XXIV_Anthan) reported

    @NatWest_Help don’t ever bank with NatWest. Terrible bank, has stole £60 from me due to the duplicate payments and now £260 and refusing to answer. #natwest #bank #Banking

  • antonov124 Darren Ashworth (@antonov124) reported

    @PlayOJO how long does you’re support team take to@reply to an email ? Having issues with NatWest cards but have had no help