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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (40%)
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Login (29%)
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Transactions (17%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Berkhamsted, Croydon, Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Berkhamsted |
Login | |
| Croydon |
Website | |
| Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Breward
(@EmmaJaneBreward) reported
@TheFCA When @NatWest agree they can see fraud on your Grandma's account, admit they're liable to reimburse but then say they can't even investigate officially because your Grandma has dementia and lacks the mental capacity to make decisions! Shocking!!! Can you help?
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mark
(@M_Occomore) reported
@TheSun HSBC now NatWest. Mine in working in the RH10
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Carrie J
(@CarrieJPR) reported
Utterly appalling customer service from @NatWest_Help telephone customer service. After not being able to answer my queries & refusing to connect me to the relevant dept, I was told there's no point in carrying on the call. Not what I expect from a business banking team #natwest
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Sian ♡
(@sianhudsxn_) reported
i’m getting sick of my natwest online banking not working and nobody has been helpful when i’ve been speaking to them 🥴 it’s been almost a month now without it
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Franco Afc
(@GoonerTimes) reported
@Holdburger No once you book a rate it will not go up but will go down if rates go down. Also NatWest has no 5 year deal at that rate. Dm me for more help
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TrueZero23
(@TrueZero23) reported
@Hu_barts @ClaiireBarker @BigIssue Fellow Natwest customer here. I also use Online Banking. Never once had to do that. When I lost my card and needed to change my address to have the new one sent to me directly, the most I had to do was provide some form of identification and 2 proofs of my new address. (1/2)
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Devon Lovelace
(@devonlovelace20) reported
@JamesDelingpole I tried to support you today by giving you a monthly payment . I should have been suspicious when it said $10. I contacted NatWest to ask them to cancel this transaction which was charged as £9 on my card. Are you aware of a problem here?
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Sandeep Jaitly
(@Bullionbasis) reported
What's worse than working on your own spreadsheet? Working on someone else's spreadsheet... eg 'the NatWest spreadsheet...' as some 'menial contractor'... or 'employee'...
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Andy McKibbin
(@Kib00000) reported
@chrischirp @Barclays I sympathise but respectfully suggest that the customer service titans over at NatWest would give them a fair run.
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David Brown
(@davidjbrown67) reported
@_NathansTweet Hi I live in the UK and i am interested in investing in Invictus crypto fund. But my bank Natwest has blocked any access to crypto banks and exchanges. Looking at Monzo. can you recommend any gateway for access to crypto?
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Sai Ming Wong
(@saiwong) reported
@ghostof66 @NatWest_Help Same for me. When I press the login button, I get error that it cannot reach webpage. #Natwest
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Emma Elizabeth
(@EmmaElizabethVO) reported
@NatWest_Help My credit card details have disappeared from my Natwest banking app, help?
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Emma Breward
(@EmmaJaneBreward) reported
@age_uk When @NatWest agree they can see fraud on your Grandma's account, admit they're liable to reimburse but then say they can't even investigate officially because your Grandma has dementia and lacks the mental capacity to make decisions! Shocking!!! Can you help?
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Paddy O'Furniture💙
(@Pady_oFurniture) reported
Just had card declined after a taxi ride in Poland. I had informed Natwest of the trip. You can imagine how embarrassing and inconvenient that was They are telling me there is a random maximum amount of daily transactions allowed a day deemed by their computer for security WTF
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Royal Bank Business
(@RBSBusiness) reported
@misslenn Good evening Amy, My apologies for the issues regarding your debit card. If you cannot unlock the card at an RBS or Natwest ATM, the process can be completed at a Tesco or Tesco express ATM. I hope this helps. (JF)
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Emma Breward
(@EmmaJaneBreward) reported
@MartinSLewis When @NatWest agree they can see fraud on your Grandma's account, admit they're liable to reimburse but then say they can't even investigate officially because your Grandma has dementia and lacks the mental capacity to make decisions! Help!!
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Hubart
(@Hu_barts) reported
@ClaiireBarker @BigIssue Natwest Did it the other day Now I can facial recognition to login into banking My GP doctor at hand is demanding I log in and take a selfie with my phone I might have to cry about it
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Name cannot be blank
(@PragmatismFan) reported
@lilithepunk When I was working for NatWest I went to the national conference. Dominic Holland did the entertainment (Tom Holland's dad). Out of the hundreds there he came up to me to ask who was in charge. I tried to be helpful but was a bit ********* and didn't know anyway.
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Burryanne
(@springingfree) reported
@NatWest_Help @NatWest APPALLING TREATMENT of a 92 year old who has lost her husband and been a customer of yours for over 30 years. A formal complaint has been raised but we are moving banks. This is the Rugby branch by the way - absolutely zero customer service.
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Mr Foster
(@MrFoste80241360) reported
@NatWest_Help @natwest. After a very pathetic person on your phone system. Your legal right of access to myself, my address and contact numbers have been REVOKED!!!! Fed up of trying to sort acc’s out and have to deal with incompetent cretins behind a desk!!!! Sort your **** out
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Super Tanskiii
(@supertanskiii) reported
11pm the night before I start a new job, NatWest block my card because bastard scammers have my details. I was already anxious, now I’m furious, in tears wondering how ******** I’m going to there and get my equipment home. I’ll be lucky if I sleep. Great first impression.
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jayesh
(@jayesh08151557) reported
@NatWest_Help on the FAQ it states "This doesn't mean that we block cryptocurrency payments altogether but we will restrict payments to cryptocurrency exchanges that present the highest risk of financial harm." you said you cannot make payments to crypto through NatWest.
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Graham
(@floatingmetal) reported
@Lady_Clarington (An ex-NatWest (personal) and HSBC (personal and business) customer writes).
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bobbys helmet
(@bobby_helmet) reported
This is why i hate online shite, some sneaky little **** has cloned my card. Lucky natwest send a notification to tell me i had to approve it.
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Chris Puttick
(@putt1ck) reported
Call NatWest, because they've requested (in connection with an ongoing business account closure). Reach someone that understands issue; he tries to connect in someone that can deal with it but I end up back in the queue. Try again, get cut off. Try a 3rd time...
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Lyusien
(@Luskoplusko) reported
@PennyBritish @HSBC_UK @kraken With NatWest I never had a problem to send money to Kraken or Coinbase but they ban the transaction to Binance. Unfortunately soon they going to replace all visa cards with master cards
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martyn
(@mng321) reported
@NatWest_Help But if you bank with Natwest they will take out a cancelled standing order and make you skint.. also close down all the smaller branches in town so you have 1 choice to queue at the main branch for ages with not enough staff for all the customers…
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Purple Marcia J
(@marciaj64) reported
I really can't believe that #natwest Taunton have taken down their dividers between self serve machines. Felt so vulnerable and unsafe. What the hell are they thinking of when we have one the highest numbers of COVID in the south west. Please protect us...
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ste ashe
(@AsheSte) reported
@NatWest_Help hi I need some help. You have sent me a cheque but I don’t have a bank to cash it in to? Can a NatWest branch exchange it for me or direct transfer it instead?
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EssexBlue
(@EssexBlue77) reported
@Adrian_Hilton Clearly you are not a NatWest customer, you can deposit 15,000,000 a day before they ask any questions (based on recent case with Bradford jeweller).