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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (32%)
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Login (25%)
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Transactions (23%)
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Mobile App (16%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Yeadon |
Mobile App | |
| Aberdeen |
Login | |
| Chorley |
Transactions | |
| London |
Transactions | |
| Croydon |
Login | |
| Hackney |
Withdrawals |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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AdzStats🙂 🇬🇧/🇮🇷
(@AdzStats) reported
@LayahHeilpern I have this issue with Barclays and NatWest, but not with Monzo…
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mango tango
(@mangotango333) reported
@NatWest_Help Hi, thanks for following up but I’ll be submitting a formal complaint. I’m not wasting any more time trying to get through IVR to speak to someone only to be lied to and then have the phone put down on me when I asked them to investigate #complaint #retailbanking #natwest
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Jacob
(@392203929z) reported
@NatWest_Help your customer service is crap!! I am leaving you!! You have taken a payment out twice of my bank, so now I am down half my money!! I’m moving to Santander!! Would not recommend NatWest to anyone!!
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P
(@back2mani) reported
Not being able to access your account with your bank is sick natwest losing it
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Squeeeeeeek
(@gmall77) reported
@NatWest_Help That's OK we have used an alternative method not via Natwest as the Natwest credit card was also not working
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Dan Rowley
(@danrowley26011) reported
@natwest your machine ate my money and now I can do everything other than find out if the problem has been resolved as it wasn't resolved when I was there. Can't even contact the branch directly by phone to see if this resolved.
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Tom Wardman
(@TMWardman) reported
@NatWest_Help Hi, help please. My partner has been the victim of credit card fraud with her NatWest CC. We have contacted the retailer associated with the transactions who are looking into it. In the meantime, should we contact CC Services to get the card reissued? Thanks.
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P
(@back2mani) reported
Not being able to access your account with your bank is sick natwest is losing it
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David Buik
(@truemagic68) reported
NATWEST - progress being made - PBT for last quarter £1.1bn - CET 18.7%, Provisions for bad debt cut by £242m - Income £2.8bn (EST £2.5bn) Expenditure £1.9bn (3% lower, much down to 9.6% cut in head count) - Margin 1.54% - shares +45% YTD - Taxpayer stake 54.7% - 19m customers
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AJ Bell Youinvest
(@AJBellYouinvest) reported
📢 Daily market update: FTSE slips after corporate disappointments, NatWest (NWG) disappoints with margin reduction, Apple (AAPL) and Amazon (AMZN) hit by supply chain issues and Facebook (FB) becomes Meta.
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NatWest
(@NatWest_Help) reported
@Crownfall @NatWest @NatWestGroup We're currently aware of an issue regarding the mobile app payment authentication which our tech team are currently working hard on to resolve. We apologise for any inconvenience caused and we thank you for your patience!
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Jon Pepper
(@JonMagicman) reported
@Jelliott147 @NatWest_Help I'm having the same issue. Why can't I default to the card reader instead so there's another option? Finding more and more reasons to leave natwest after 21 years of loyal banking.
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Evelyn
(@Evil__Evelyn) reported
"So called" bank of mine @NatWest_Help my name/date of birth/basic account info they wanted around mid August and still NOTHING. I guess I did something wrong, that I did not know about that deserve to not have a WORKING BANK CARD.<sarcastically> Good job Natwest 2/2
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Lee
(@justleeuk) reported
@GamblingInsight @Betfair Should probably mention that none of my banks batted an eyelid either. NatWest and Halifax. Nobody covered themselves in glory, me being the worst of course. But could have been less terrible had at least one person tried to stop or question me
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El Daniel
(@DxniellXV) reported
@Lewis_page01 @markzyW1 Declined because it was some dodgy scam website, NatWest always does it. Was only payday recently 🤑
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Maureen Wilson
(@Moxhey) reported
Anyone else have problems contacting NatWest 24/7 Homecare Emergency Services today? Complete shambles!
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Luko 🎈
(@lxkozade) reported
@natwest please stop shutting down the app at night. It’s actually very dangerous
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Stevo
(@Stevo04937960) reported
@Fletch832 I can transfer money from NATWEST to coinbase no problem.
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Anita Grace
(@anita_josie) reported
Natwest mobile transaction approval app is not working and has been down since very early this morning. Can't make any purchase which reuires approval i.e. grocery shopping from a supermarket. Anyone else experiencing this issue? @paullewismoney
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Sharon Hemmings
(@SharonHemmings5) reported
@NatWest_Help Been trying to approve a transaction all day as an error message comes up so can't approve in my app.Was told by someone at NatWest this morning that this is an issue that is being worked on.Are there any updates regarding this?
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Roberto Tamsanguan
(@rob_tam) reported
@EdTurnham @DrSelvarajah To me Ed it’s choice at point of access. I don’t have to call NatWest before I go into branch to make a transaction (even if I can do it online) sometimes it’s just easier to pop in to branch… to me it’s something about choice and flexibility and ultimately part of the user exp
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The name's Irrelevant, Completely Irrelevant
(@TerryBellamy17) reported
@davidschneider From the Natwest website...."Q3 2021 operating profit before tax of £1,074 million" ......yesterday my aged mother in law's purse had 35p in it, not enough to buy her a pint of milk. That's levelling up for you.
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Sam
(@Samuelthesaint) reported
@Fletch832 I am with NatWest too, I will rethink using them wtf do they think they are telling you what you can and can't do with your own money.
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Barclays UK Help
(@BarclaysUKHelp) reported
@round_family Sorry to hear that. Have you spoken to Natwest to see if this could be an issue on their end at all? Which number did you call to try and make the payment? -Emily
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NatWest
(@NatWest_Help) reported
@labdon_cary @NatWest Hey Cary, can I ask why your calling today? Is there anything I can help with? - Jonathan
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1CELINE
(@celineekans) reported
I actually cannot believe that I couldn’t get home at 3AM because NatWest decided they wanted to do a service update from 01:30am - 5:00am. I couldn’t go on the app, use Apple Pay or withdraw money during this time. @NatWest_Help This is beyond dangerous.
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Ian Mark Dizon
(@cgdizon1985) reported
@lxkozade @NatWest yep! like now i need to send an emergency money and i can't even send even though i'm using western union. it's like the whole banking system is down and no one can do transaction! 🤬🤬🤬
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Charles Rogers
(@charles_rogers_) reported
@Psmudge1972 @Ianblackford_MP you mean rbs owned by natwest and headquarters in jersey... like said banks are a problem globally dont put scotland indy on this
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𝕰𝖒𝖎𝖑𝖞-𝕽𝖔𝖘𝖊
(@ppeachhmilkk) reported
Why is the ee and natwest app being an absolute **** recently, all of my money has just disappeared and not reappearing after refreshing the app and I cant even top up my phone...
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Amy Stephenson
(@amyclarajoyce18) reported
NatWest putting my mortgage balance at the top of my app so it’s the first thing I see every time I log in is some sick joke man. I don’t wanna see that for the next 28 years.🤢