NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 01/31/2026 05:55

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Website (41%)

    Website (41%)

  2. Login (24%)

    Login (24%)

  3. Transactions (19%)

    Transactions (19%)

  4. Mobile App (16%)

    Mobile App (16%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell and Llanelli.

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City Problem Type Report Time
United KingdomHexham Mobile App
United KingdomBarrow in Furness Website
United KingdomThetford Transactions
United KingdomWorthing Website
United KingdomBerkhamsted Login
United KingdomCroydon Website
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • reason2485 nr (@reason2485) reported

    @bets_single Yeah some have got in place had it for while mate hsbc NatWest not sure rest but will think so or call them and they do it hope it help him

  • arrivatheshires Arriva Beds & Bucks (@arrivatheshires) reported

    500 back to normal service, Watford High Street Bollards are still broken buses are picking up on Market Street at NatWest

  • suzanne184 suzq 🌹🌱GreenNewDeal (@suzanne184) reported

    @MichaelLNeale I’d be more excited if they released some actual customer service #Natwest

  • Hewhowalks666 Beanyfish03 (@Hewhowalks666) reported

    @EmmaaShikari @NEILWILLIAMSON9 @Argos_Online Bank can't do ****, phoned Natwest this morning. By maw they can't mess with pending payments (Visa Dispute team) Argos won't take the cash, it's a "Ghost" payment, will bounce back into your account in a few days

  • ninazenikirl Nina Zenik in Real Life | Cass (@ninazenikirl) reported

    @lottasprincess help not natwest pls

  • Utd_76 Legacy fan since 76. 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Utd_76) reported

    @DevilsDiscussi2 I used to be security manager for a Natwest site down on Lower Thames Street, a guy there we called Swiper, after the Dora character. Anything free we would have it. We found in a storeroom an inflatable pink unicorn and i thought it would be a good idea after Friday drinks

  • JulianShersby Julian Shersby (@JulianShersby) reported

    @NatWest_Help @NatWest Michael, I am aware of the option to pay in a cheque to my #NatWest account at a Post Office but the major problem is this requires you to carry a huge paying in book around with you and you can't just pay in like you can at a NatWest branch using a NatWest debit card.

  • GregSmi02987176 😇 (@GregSmi02987176) reported

    @Natwest got to be the worst customer service ever

  • arrivatheshires Arriva Beds & Bucks (@arrivatheshires) reported

    Please be advised service 500 will be serving the stop outside Natwest in Watford again today due to ongoing bollard failure. Sorry for any inconvenience caused.

  • DairyConsultant @dairyconsultant (@DairyConsultant) reported

    @fberrynutrition I looked into it recently and the one NatWest were promoting looked great but would only work with certain web hosting services. Worth checking which your bank recommends and see if could link with your website if only to future proof it

  • amy_dickman55 Amy (@amy_dickman55) reported

    @HMRCpressoffice We're trying to get hold of Natwest to get my daughters TF but no joy. Do you have any contact details for them please? Nothing we have works, mails been returned. Branch 'can't' help.

  • Fyeah_Crypto FYeah - Crypto💸🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Fyeah_Crypto) reported

    @TeddyCleps @Twittax4 I bank with NatWest and can withdraw and deposit to exchanges no problem, so not too sure what your issue is.

  • onajitesays Onajite Emerhor-Ogwo (@onajitesays) reported

    Natwest is highkey the worst bank...its the Access of obodo. How do you just block my card for online transactions and no text or email or anything. I now have to be the one to call to find out wtf is going on. Rude and dumb bank. This near 20 year tumultuous relationship is done

  • Lucek1983 Lucy Kennedy (@Lucek1983) reported

    @ichoosemag I was working in @NatWest

  • 02kk90 Khalid (@02kk90) reported

    @NatWest_Help This happened on the 2nd of September. The machine malfunctioned as it was about to issue the cash. NatWest sent him a generic email saying they have not been able to find any errors with this specific transaction. Are you kidding me? Shall I involve the police?

  • CambridgeAimee Aimee is Living Through An ABBA Era (@CambridgeAimee) reported

    NAW GUYS SO I PHONED THE NUMBER THIS GUY TOLD ME TO PHONE AND IT ISNT EVEN THE RIGHT BANK??!!??? I DONT WANT TO SPEAK TO NATWEST WTF

  • KanishkaShekha9 Kanishka Shekhar (@KanishkaShekha9) reported

    @PepTessaISA Yeah like no one watches Natwest T20 blast,Hundred outside Eng. Even if a team like Pak,select players on merit can steamroll your pathetic English Test team. A staggering 4-0 is loading for you down under starting at Brisbane. You ain't India to breach it again, *****

  • Chris_Read74 Chris Read (@Chris_Read74) reported

    @benrathe Drawn on an American bank. NatWest Bromley branch will need to physically post it back to the drawing bank for clearance. Emma should be able to enjoy her winnings by May 2022, absent of human error in x2 banks and the postal system.

  • rjw_ Ryan Wilson (@rjw_) reported

    @NatWest_Help Hi. Fraud prevention flagged a transaction of mine today and told me to go to a branch. The problem is I live in Northern Ireland. Got locked out of my account. Can I verify my identity through Ulsterbank, a Natwest subsidiary and unlock my account?

  • Orthrus75 Orthrus🇦🇺🇬🇧 (@Orthrus75) reported

    No wonder @NatWest have such bad customer service ratings, they have some of the rudest staff working for them

  • ToneTravels ToneTravels (@ToneTravels) reported

    Never had so much trouble as I have with @natwest today. I'll be changing banks as soon as I can. Disgusting service after banking with them for over 20 years.

  • sygad1 Darren Cousins (@sygad1) reported

    @NatWest_Help App feedback. Search transaction history timeframe only allows the last 12 months. I've been a natwest customer for 25 years, 12 months is a VERY limited window of time.

  • rowleydan DanRowley usm mr Everton 2015 (@rowleydan) reported

    @danjadz_ NatWest gear still on the site . With about 5% off.

  • ANoble63393050 A. Noble (@ANoble63393050) reported

    @LauraBerrillPR @Matronincharge @santanderuk Same happened with NatWest. DON'T CLOSE even if you transfer most of your business elsewhere. Get as many accounts you can Never know when one bank becomes impossible/closes the account for no reason.

  • KahrmanLisa Lisa Kahrman (@KahrmanLisa) reported

    Natwest bank. I have tried and tried to sort out my google pay to enable contactless. Been into branch twice, spoke to tech support and messaged you from the app but to no avail. Need to change bank

  • MzSherlock CherylSherlock (@MzSherlock) reported

    ten minutes explaining to #Natwest that I need a new card and pin due to it being used at McDonald's when I'm at home in bed, they didn't really see the problem?? Not even told if the payment I didn't make would be refunded? advice was call McDonald's?? Really?? @NatWest_Help

  • Zzz7291 z (@Zzz7291) reported

    @NatWest_Help Hi, I’m trying to transfer money from NatWest to PayPal but it says it doesn’t recognise the business name, any help!

  • howellsimon830 Simon Howellsimon830@gmail.com (@howellsimon830) reported

    @BarclaysUKHelp Don't you think the most sensible response would be to get a member of your mandate team to call me rather than continue to encourage complaints. I have already opened a Natwest business account as a result of your poor service and plan to move my main accounts over

  • DSkaith David Skaith (@DSkaith) reported

    There’s currently around 25 people waiting to be seen in NatWest Branch. Advisors constantly telling people to ‘do it online’. Having spend 90 minutes on hold to a telephone advisor i would say the current system @NatWest_Help is using isn’t working. A bank is still a place….

  • DefundClubhouse FightbackWillSmith (@DefundClubhouse) reported

    Natwest, Nat-WEST do you hear me? I think someone has broken into my account. These Custard Creama transactions seem so unlike me, I'm literally shaking. Natwest, Natwest do you hear me?