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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (37%)
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Login (23%)
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Transactions (21%)
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Mobile App (14%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Hackney, Paignton, London, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness and Thetford.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Withdrawals | |
| Paignton |
Transactions | |
| London |
Transactions | |
| Trowbridge |
Website | |
| Kettering |
Transactions | |
| London |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah B
(@xRaraJBx) reported
@cocowinn @NatWest_Help Oh that doesn’t fill me with hope! We are three weeks tomorrow 😩. No need to apologise - we have to support each other because NatWest certainly aren’t providing support! I’ve spent approx 5 hours waiting on web chat in last week 😩
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Bringer of Light & Magic
(@markemberton) reported
@edfcustomers It is a nightmare …. EDF advised me to make an Indemnity Claim as easiest way to claim back money owed which my bank have done but now won’t pay NatWest so will end up paying anyway !! Absolute **** show ….
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Mike Smith
(@MikeSmi70551938) reported
@NatWestBusiness Is this available for white people as well? A NatWest customer....🤬
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lisa
(@dacheng96948902) reported
NatWest chair says best way to help poorest is through benefits . Across-the-board tax cut would be blunt, very costly and give wealthy a boost, warns Howard Davies,
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甜蜜制造包养中介专注上海包养南京包养杭州包养
(@DonnaJFarmer) reported
Customers also have access to 24-hour telephone banking or by logging on to NatWest Online Banking.
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mike nisbet
(@NisbetMike) reported
@NatWest_Help my partner moved some money between her natwest accounts on Friday 30th sept. The money left 1 account and is still not showing in the other. She's contacted via phone but is not getting any help. Is there an ongoing issue with the Natwest Banking app?
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K
(@goodnamesgone_) reported
@NatWest_Help Sorry to bother you again. I received confirmation that my account had been approved and two minutes later received another email saying that my email address had been updated. I obviously didn’t do this but was previously a NatWest customer as a child, so it’s possible that 1/2
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Laura Walters
(@LauraWa72395472) reported
@natwest help anything to say please?
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Sandeep Ramesh
(@SandeepRamesh) reported
The decline in batting ability of Indian bowlers has been stark over the decade:Kumble,Srinath,Harbhajan,Agarkar,Sunil Joshi,Zaheer(NatWest) vs Bumrah,Chahal,Kuldeep,Siraj,Shami,#Avesh.Every all-time great team has had long tails.India has to fix this trend. #INDvSA
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tam
(@tamjpeg) reported
Hi @NatWest_Help @natwest I just rang up to assist my mother in reporting a fraud case and Konstantin the customer service representative at 9:30 couldn’t explain why we got cut off before and now unable to be connected with the department
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Paul Douglas
(@pdouglas) reported
@santanderukhelp I've been trying to call for days and I can't get through. I'm seriously thinking that my only option is to close my account and open one with Barclays or NatWest as it's impossible to speak with you.
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K
(@goodnamesgone_) reported
@NatWest_Help 2/2 this is the answer and it was merely NatWest updating details on their end, but I obviously wanted to check. Cora advises me to check my details on online banking but I don’t have access yet. Would the confirmation only have been sent to my new email or should I be worried?
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Ryan
(@RyScholes) reported
@DragonBetWales any update on the withdrawal issues for NatWest?
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🌹izhamidi🌷
(@izhamidix) reported
Not me waking up excited to buy some new fancy household appliances only to have all my purchases rejected, only to check my bank account to find my credit card with a minus 6 grand balance on it. Only to call NatWest and find out it’s a glitch. I barely go out or spend much!
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****** Howser (2022 Version)
(@Dookie3000) reported
@NatWest_Help It was applied for online via the Natwest website. Not digidocs I believe. The mortgage number is meant to be sent by email to us, no?
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Fahad Aziz Akhtar
(@Iamfahadaziz) reported
@Husnain42653401 @letsgoobabyyy @ESPNcricinfo He Averaged 40+ With Strike Of 140+ In Natwest T20 Blast And Thing About Shan Is He Is Really Hard Working, He Was Dropped, Went To Sa And Worked With Garry Kirsten And He Hasn't Looked Back Since Then, I Dont Hate Any Of Our Players, Love All Of Em.
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Jon B
(@jonbrowsing) reported
Reversed my decision to move over to @Chase_UK as my primary account and heading back to Natwest. The past couple of days have proved that @Chase just aren’t ready to have launched an online-only product in the UK. Customers are facing an awful experience.
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AUDS 🇨🇩🏁
(@AURUMAUDS) reported
NatWest added my cancelled card on Apple Pay even though they said that a replacement was it’s way. I need to order stuff. I have no physical card and the place I want to order from doesn’t accept Amex. Can I just sleep and restart my day pls because today really ain’t ****.
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Jack Simpson 💚
(@JSimpsonjourno) reported
Natwest – Will not lend currently. Says: "We haven’t changed position recently. We are working with UK government, UK Finance and RICS to progress towards the intent laid out by the gov. At this point, we are in the hands of central policymakers to be able to proceed further.”
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Heather Doran, PhD
(@hapsci) reported
@Em_Lebron @in_parody @NatWest_Help Did you get this resolved? I’ve got a complaint in now. I was able to log in, was told I was eligible to switch but when I clicked on it it told me my switch was in progress (I hadn’t even seen any rates available). By the time NatWest resolved the issue the rates had gone up
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Benjamin McQueenie
(@bmcqueenie1) reported
@NatWest_Help I can’t seem to add my replacement debit card to Apple Pay, it keeps saying I have to contact card issuer. Card works fine in stores. Tried on the NatWest app and wallet app. Help!
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Chloe Timms
(@clotimms) reported
@WingQuaffle @NatWest_Help @audibleuk No one has been able to resolve it for me sadly, not Natwest or Audible. I've had to borrow a family member's card. Sorry you're going through the same. It's terrible service from both
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Chloe Timms
(@clotimms) reported
@audibleuk No one has been able to resolve this since I asked for help in September and I've given up contacting you. You and NatWest need to sort it out between you.
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Otto Osirian
(@OttoOsirian) reported
@santanderukhelp It is Ok I put the cash into my NatWest account instead, A bank with far superior customer service than santander
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Tigershout
(@Tigershout2) reported
I opened a Natwest account maybe 2 years ago and haven't been able to access it. I don't have any of my account details or the key card and a range of other items. Please could you help? @NatWest_Help
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Hannah Wright
(@hannahwriight95) reported
@Muls_95 I changed from Santander to NatWest. For some reason with Santander my card would just stop working every 3 - 6 months, and they had no reason for it. Went to NatWest and had no issues!
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Cher Bear
(@CherBea78562122) reported
@MartinSLewis Doh! I just switched to NatWest to £175 after Christmas. Never mind I’m finding the service very good. My local branch rang me yesterday to check everything went okay! I didn’t realise banks actually still had people working in them!
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Sarah B
(@xRaraJBx) reported
@NatWest_Help Hi, can someone please advise me why NatWest online chat are telling me that my mortgage advisor hasn’t uploaded documents when she has sent me proof that she has. I’d also like to know if we will get the interest rate that we applied at? Poor service so far.
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Charlie Joseph 📊
(@heychazza) reported
@Ben_Wortley I was a primarily NatWest customer, but used Monzo, just hated paying for virtual cards. So ended up using 2 bank accounts. Now plan to move to Revolut and close my NatWest
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elin⁷ is seeing deukae
(@siye0nlover) reported
@lvIykoo nah cause my natwest took its time to login