NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 01/14/2026 10:45

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Website (38%)

    Website (38%)

  2. Login (26%)

    Login (26%)

  3. Transactions (21%)

    Transactions (21%)

  4. Mobile App (15%)

    Mobile App (15%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester, Southwark, Bristol and Royal Leamington Spa.

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City Problem Type Report Time
United KingdomThetford Website
United KingdomManchester Login
United KingdomSouthminster Login
Isle of ManCastletown Login
United KingdomGreat Malvern Website
United KingdomLeicester Transactions
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • AlikiManoras Aliki (@AlikiManoras) reported

    @NatWestBusiness @NatWest_Help #WorstBankEver Natwest have locked our business funds since May 2022. Despite apologising after a previous complaint & admitting fault, they continue to fail us as Natwest customers & provide the most woeful service of any Bank/ institution. Ever.

  • Dododoyle2 susan (@Dododoyle2) reported

    @Darren_med32 @yorkshirekenny @BernieSpofforth If you have a natwest Bank account it's there. You might have to ask a younger member of your family to help. I asked my daughter to help as had seen this on here. We turned it off. Sorry if this is not very helpful.

  • MaverickMark mark palmer (@MaverickMark) reported

    @NatWest_Help just been through another awful experience over 10 days on fraud all caused by Natwest. Total shambles. Polite responses to tickbox when you eventually complain to FCA. No urgency or bother about fraud.

  • GovernmentsNot surely you jest (@GovernmentsNot) reported

    @YardleyShooting @LloydsBank It’s definitely common for British banking. But trust me gets worse with other banks like NatWest. Good luck with support

  • eliza_bethjane lizzie (@eliza_bethjane) reported

    @NatWest_Help I have messaged although the NatWest help team have previously advised they are not able to help with beheavemnet queries

  • flixysmith Victoria Smith (@flixysmith) reported

    @MartinSLewis hoping you can help. Do you know if you can claim on two holiday insurance policies? I have one with Natwest and my husband with Revolut….more in the reply

  • AprilPreston_ April Preston (@AprilPreston_) reported

    Got a business banking issue - If anyone uses Natwest and does it well, please DM. No luck with their customer services platforms sadly.

  • aflisle Anna Lisle (@aflisle) reported

    @NatWest @NatWest_Help @NatWestGroup Problems trying to approve amount when online purchasing even though I have sufficient funds. The helplines totally frustrating because on each numerous occasion to talk to someone, calls kept dropping at their end! Too busy to go to branch!

  • 74MGN74 Michael (@74MGN74) reported

    @VirginMoney recently you have demolished the fingerprint login and sry but I'm moving everything over to NatWest Bank because they have amazing biometrics. I've called you I've done the stupid chat thing yet you have ignored me. Everything else has working biometrics so don't..

  • Fertiv Frances H (@Fertiv) reported

    @ShappiKhorsandi @HSBC_UK TBH they are all much the same. I'd suggest finding one with a branch near you. Then you can at least take paperwork in yourself and get a receipt. (I know its retro, but might help keep local services going to.) FWIW I had good service from Natwest with a tricky stuff recently

  • Sunil__K Sunil (@Sunil__K) reported

    Why ******** do NatWest close on a Saturday? So if you work during the week you can't get money out?

  • ryan_agar8 Ryan (@ryan_agar8) reported

    @NatWest_Help I've found a Natwest bank card but can't track down the person online, how can I report it lost?

  • BuxtonJulia Julia Buxton (@BuxtonJulia) reported

    @NatWest_Help Its fine thanks. We got through to our account manager finally and now understand what happened. We blame NatWest entirely. The bank wont learn necesssary lessons if customer services and fraud staff take the lazy and easy option of blaming #RoyalMail

  • cheapaccounting CheapAccounting.co.uk & TaxBootCamp.co.uk (@cheapaccounting) reported

    Thank goodness for NatWest who have refunded me for the lost goods that @DunelmUK are refusing to refund me for If a supplier is buggering you around then raise a credit card dispute Delivery partner problems are their problems and not the customers #Evri #fail

  • justmotii Cyril (Alhaji Bringy Bringy) (@justmotii) reported

    @OyekunleAyobam1 @Bonabee_c @instablog9ja Have you actually used a UK bank ? Cos I don't understand how anyone can compare GTB bank app and service to a Lloyds Bank or Natwest bank app and service. When you order a debit card and it comes to your address. Try getting a gtb debit card without going there in person.

  • sukihothi Suki Hothi (@sukihothi) reported

    @BexBitchley1 @Sillyshib On the day of the second bomb near NatWest tower I was working not too far away in King William St Felt office physically shake briefly but didn’t hear anything Saw it was like a war scene later on the news

  • ACLFKaren The Disruptive solicitor : Founder A City Law Firm (@ACLFKaren) reported

    @NatWest_Help No, I’m not having a fun time and if I could leave Natwest with everything trust me I would. My personal bank manager can’t speak to me because of privacy, you have to wait ages when you login on the Natwest site for an answer and the feedback online chat can’t help.

  • LAnn_Francis Lesley Ann Francis (@LAnn_Francis) reported

    @NatWest_Help brother has been a victim of identity fraud, call centre won’t help as ‘He’s not a NatWest customer’ and hung up…you’re happy to keep a fraudulent account open and ruin an innocent persons credit score at the same time? SHOCKING. @FSCS

  • mrizwansharif Rizwan Sharif (@mrizwansharif) reported

    @NatWest_Int I have a question. Why does Natwest offer international banking when none of your processes is set up to support international customers?

  • TwoHammel Jonathon (@TwoHammel) reported

    NatWest’s Sir Howard Davies: You don’t solve the problems it has a better job to protect themselves from cost of living surge

  • fichtner_jan Jan Fichtner (@fichtner_jan) reported

    @JanMusschoot @HSBC Big anti trust problems with buying either NatWest or StanChart, right?

  • Echochamberand1 Echochamberandproud (@Echochamberand1) reported

    @DennyDamien @caoimhinagyarko They should try working for natwest!

  • IamSarahJayJay SarahJay (@IamSarahJayJay) reported

    @LindseyLisette7 Oh once thats done it takes 4 to 6 working days to clear Natwest. Normally 5 for me. If they don't sort it in Monday I'm ****** basically xx

  • SubhanAhmed_ subhan ahmed (@SubhanAhmed_) reported

    @NatWest_Help hello I am abroad and the flight tickets I bought using NatWest credit card, the flight got delayed. I am wondering how I can report back to credit card team and claim compensation. Can you please help?

  • Ariadne_Reviews Ariadne 🦋 (@Ariadne_Reviews) reported

    and christ alive, Natwest bury their contact number in their website like it's buried treasure.

  • ecarlesi Emiliano Carlesi (@ecarlesi) reported

    Threat on hxxps://debit-card-services[.]com/Login[.]php #phishing #natwest

  • notebookbham Notebook International (@notebookbham) reported

    @NatWestBusiness first you took your business managers out of the branches now you have no customer service line. Apparently Cora the chat chat bot running the NatWest show. #nocustomersupport

  • boujeebx bobianna (@boujeebx) reported

    that little maintenance outage after midnight on natwest rlly pisses me off

  • Cezerkiran Cezerkiran (@Cezerkiran) reported

    @suzuki2wheelers bought a sf 250 from natwest suzuki (chennai).While delivering the bike,they dint provide the owners manual moreover there are some problem in fork assembly ,and i am due for 1st service ,now I am unable to go to SVC. No proper response from the showroom.

  • Jenmet4 Jenmet (@Jenmet4) reported

    @MartinSLewis Got small amounts spread around. get 4.7% on 2 year fix. instant ones natwest digital is 5% but only up to £1,000 & max £150 month in. So me&husband have an acc each. Only 1.5% on natwest savings builder. Hardly enough savings to worry about interest but I try