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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (31%)
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Website (31%)
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Mobile App (23%)
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Login (15%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Crawley, Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Website | |
| Swindon |
Website | |
| Sheffield |
Transactions | |
| Didcot |
Mobile App | |
| Stockport |
Mobile App | |
| Manchester |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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DomLee1987
(@DomLee1987) reported
@NatWest_Help Hi, I have money leaving my account that I cannot account for. Have used the Natwest App for support but none was satisfactory
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Thomas Redmond
(@ThomasR33352028) reported
@NatWest_Help @decappeal Don’t bank with NatWest. I’m abroad and they cancelled my card so they could switch it to a Mastercard so they could save themselves some money. I’m 3500 miles from home with no access to my money and they won’t stop it. I’m moving to @StarlingBank
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Jimi182
(@Jimi182) reported
from
Castlereagh, Northern Ireland
@NatWest_Help currently on hold with your fraud team, for 20mins, to discuss an issue that I was told three times already, was resolved. Unacceptable NatWest!!!!
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Suzanne Douglas
(@Sooziemoo) reported
@NatWest_Help trying to xfer to my Revolut app but NatWest app states having problems, can you help?
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Everydays Luxury Coach Travel
(@EverydaysTravel) reported
@AndrewBowie_MP The London attractions need coach operators help to bring the tourists back to London but the coach operators in England didn’t get the help they deserve from the government or from lenders like Lombard, NatWest RBS group. I am not investing on coaches anymore! No more Loans!
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Susan Elizabeth
(@JetsetSusan) reported
@NatWest_Help From @NatWest_Help @NatWest_Int Their system is down for the night so now bank card declines can be checked. So every NatWest customer in the world is left unable to make payments, check fraud, get protection at all?
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Kiri
(@Kiri188801802) reported
@NatWest_Help I notice online NatWest are saying there is a problem with payments this morning so I’d assume that’s the issue?
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Piepie
(@Piepie83040438) reported
@NatWest_Help Have managed to add 5 bank cards with other banks to Google Pay no problem but not NatWest. Doesn't send verification code to me registered mobile number.
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james
(@jamesrudman) reported
No access to my NatWest join account for no reason !!!!! Stopping family from getting things for there kids that they need. Won’t tell you anything. @NatWest_Help
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GeeBeester 🇬🇧 🚀🐝🌸🔴
(@BeesterGee) reported
What an utter incompetent shower #NatWest bank are. Just THREE days before their anti-malware software expires & they've yet to inform customers of what's happening. They don't deserve to survive, given the lamentable service levels they generally offer these days
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Jamie gill
(@Moots_j) reported
@NatWest_Help absolutely appalling customer service, trying to make a purchase in a shop, you’ve declined a transaction then bounced me between different departments, so far have been on the phone for 45 minutes. If you want frictionless transactions I’d advise not using NatWest
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David Buik
(@truemagic68) reported
NATWEST 1st Q results - profits up 11.3% to £841m - CET 15.2% - margins +15 basis points to 2.46% - net lending up by £6.7bn to £359bn. Government stake down to 48%
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Bex Sander
(@bandasaurco) reported
All the adverts in London at the moment are NatWest (“we’re humans!”), Pepsi (“we exist!”) and TalkTV (“haha triggered you beta *****?! **** you”)
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Martyn2😀
(@Martyn210) reported
from
Dudley, England
@grantfeller Yet a customer in natwest locally in 2019 was asked what she wanted £5000 for she had to fill in a form, it was for a new kitchen, I was in the queue waiting to be served, it was her money .
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Kate C
(@MakeTeaNotWar84) reported
Hi @NatWest_Help I'm not a customer but I've had a phone call from someone purporting to be from NatWest asking for a call back. Who can I speak to about this? Thanks!
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Amy 🏳️🌈 🇮🇪
(@humourscript) reported
My new debit card finally arrived. And then Natwest, hilarious trolls that they are, e-mail me to say they notice I haven't started using my new credit card yet. NO **** SHERLOCK! I STILL HAVEN'T RECEIVED IT! WOULD LOVE TO USE IT! PLEASE PUT THROUGH LETTERBOX SO CAN SPEND!
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Chris C
(@CHRISCURTISVQC) reported
@NatWestBusiness closed my account while I working abroad WITHOUT NOTICE and STOLE over £3,000 in cashflow. They then here on Twitter resolved nothing via DM, gave me the wrong number, and then gave me the wrong number AGAIN. NEVER EVER do business with Natwest
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Liam aka Sir Spookington
(@Sir_Spookington) reported
On top of having COVID, I now have been a victim of fraud from a **** in Hungary I hope you enjoy your £20 Microsoft thing you bought you massive ******* NatWest support has already sorted out a new card and will refund me back as soon as the fraudulent transaction clears
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Wijdan Yaseen
(@WijdanYaseen) reported
@NatWest_Help for the third day can’t see my bank account on app and can’t access my money Natwest !! Very bad this the way treating customer for 20 years 😢
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Manpreet Kaur Ahluwalia
(@walia538) reported
Was communicating with the NatWest bank to reactivate my account; and God these people are so pleasant to talk to🫠 our Malaysia cust service has soo much to learn
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Keepthescore1
(@keepthescore1) reported
@TrueLayer trying to make payment through NatWest app - failing. NatWest telling me to contact you as it's no fault on their end?? I use this service regularly. However, now when using truelayer, the NatWest app claims I have no internet.
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Macca Gaunt
(@GauntMJ) reported
@millygreenwitch @rhiannon_arian Or it was an error on NatWest part and your council tax isn’t paid via a NatWest account
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Emma Parnell (she/her)
(@worddoodles_EP) reported
@DeanVipond @stevedesigner Buck the trend mate. Natwest all the way. In all seriousness. The are much of a muchness I’d say. I toiled over it for a while but then just thought **** it. And picked one.
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Yasmyn
(@Yasmyn29090399) reported
@NatWest_Help hi! Are payments made from other accounts to NatWest accounts slow today? My father sent me £60 and it’s still not in my account. He sent it at 10:25am. Thank you
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Kelvin Karaoke
(@whizzkid69) reported
@NatWest_Help Hi, is the natwest app down, I tried to log on but it says it is trying to establish a connection between my device and yourselves, I tried my WiFi and Mobile Data but both the same. Many thanks, Kelvin.
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Amit Tripathi
(@AmitTri16465374) reported
@centralbank_in @RBI @FinMinIndia i am dissapointed with tha banking services. I have been send an amount from natwest bank on 20th april and its been more than 6 days and after multiple call and request the help have not been provided to me. The amount has not been credited
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Jas Shoker
(@shokerjss) reported
@NatWestGroup I’m a NatWest black card member and have recently found out that my card doesn’t work because NatWest have switched from visa to Mastercard. Zero advance notification and apparently my new card in the post but not received. What kind of service is that, rubbish !
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Thomas Redmond
(@ThomasR33352028) reported
@NatWest_Help thanks so much for 20 years of basic service. I’m currently in Abu Dhabi and have been told my card will be cancelled tomorrow because you’re moving to that god awful Mastercard. Bye bye awful NatWest service, hello @StarlingBank
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ag68
(@ag1968_) reported
@NatWest_Help For the last few days I have been unable to login to the Natwest mobile app on my Samsung Galaxy Tab S5e. The Natwest logo just rotates constantly forever. I can login using my Samsung Galaxy S8 mobile phone. Has something changed? Please advise.
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Alison Webster
(@DrMcWeb) reported
@butigy @abibadrick @BirkbeckUoL By this time I was married with a child, husband’s income taken into account. Did get some help with childcare. NatWest Professional Studies loan plus overdraft and part time job, full time in holidays. Still left with >£50k debt to student finance.