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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (36%)
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Login (24%)
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Transactions (19%)
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Mobile App (19%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Kettering, London, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett and Berkhamsted.
| City | Problem Type | Report Time |
|---|---|---|
 Kettering |
Transactions | |
| London |
Transactions | |
| Carlisle |
Login | |
| Barlestone |
Transactions | |
| Truro |
Login | |
| Swansea |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Ann Crutwell - I wear a mask to protect you.
(@SmallPlanIT) reported
@WeHearPodcast @goldcat63 I had a natwest account from 1970. 1978 I bought my own house. When i married in 82 we switched it to a joint account. I applied for a loan and was told My husband had to apply for it. WTF!
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@D23Rohit
(@D23Rohit1) reported
@NatWest block business accounts and return all credits & debits because they want business profiles that has already been submitted. Very #haveyhanded #bank #compensation anyone else with similar experience?
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Nick from London
(@NickAKramer) reported
@NatWest_Help Ref the Mobile iPad App the transaction page has become cluttered and less useful. Can we have the option to revert to what it was before. I have been a NatWest customer for 50 years and appreciate Mobile/Online Banking. I would be happy to talk to your app team.
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Pro Punter
(@ProPunter) reported
So NatWest have switched all their customers from Visa debit to MasterCard the only problem is to withdraw to it from Betfair takes 2-5 working days! Outrageous….
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サイモン Simon V
(@SimonVarnam) reported
I'm getting fed up with online banking a-la-Natwest. I want to transfer all my UK funds to Japan. Last week I tried to login but couldn't because my card had expired. I wrote to my branch and they sent me an activation code. I used it and logged in. Everything seemed OK until...
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گُم در سَر
(@kSJ5BKLKuPUiMOY) reported
@NatWest_Help @TheFCA @Nick__Howe I don’t know you Nick but since you are proudly working for Natwest I’m tagging you for help!
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helena
(@iamhelenaxo) reported
@NatWest_Help Help! I’ve recently changed phones and having a nightmare trying to log into everything again. I’ve forgotten my pin and password for my natwest account. How do i reset these ?
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Simon Edwards
(@Turak64) reported
@NatWest_Help I e accidently made a @PayPalUK withdrawal to a Natwest account that has been closed. I've tried calling PayPal but they weren't able to help, can you advise what will happen in this instance?
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Mad about books
(@Madaboutbooks1) reported
@HalifaxBank Are the hours being revised? NatWest are 4:30 and Lloyds are 5pm. It's getting that we'll need to switch banks. 3pm mon-fri just isn't realistic. I'll just have to try and get someone to take her into branch while I'm working. Could you pass it along to look at opening hours tia
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Dee Sha
(@DiptiSh95223972) reported
@Barclays @BarclaysUKHelp he then has to beg down the phone for them to transfer some of his money to his NatWest debit card so he can get his basics, he can use this debit card without any issues over the internet to spend his money on what he chooses for however long he may
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Big Dave (Limey Yankee)
(@livehistory06) reported
@Rhys_Keller Four dreadful years at NatWest Bank. Bloody awful. I drank to kill the pain. Every night.
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Per Ragnar
(@PerRagnar4) reported
@JocularJu @arch_crimes This was the Ormskirk Street Congregational Church. It was replaced by the NatWest Bank building, which still stands on the site. APEC are actually a pretty high functioning historic preservationists. What did the congregation think of the church? What do they think of it now?
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Peter O'Connor (Pete)
(@birchpolypore) reported
@BarclaysUKHelp I have a Natwest account but I'm having a few problems so I wanted to open another account with another bank, so it's a little bit urgent
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Banking Reform.
(@smepathfinder) reported
Dame Linda Dobbs is a joke. Her team of shysters are obviously cooking the books? 6 years? What is she frightened off! Lloyds Victims support has done far more investigation. Her team has failed the country! Lloyds Banking Group and NatWest responsible for economic meltdown here.
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Gina Francis Somani, Victoria Frutti Limited
(@GinaSomani) reported
Assume the universe knows NatWest wasn't the graduate scheme for Gina Francis assume **** off
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Paul Blacklock
(@oppressedrustic) reported
@NatWestGroup Hi my daughter’s move is being screwed up by NatWest’s inability to release her ISA funds in a timely fashion. People in NatWest can only communicate internally by email. Appalling service which could lead to lost purchase and massive costs @Moneybox
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Sers Ako
(@sers_ako) reported
@NatWest_Help He was calling NatWest Platinum line on 0345 6090453. He needs help getting a refund from a deposit paid to P&O Cruises which was originally cancelled due to Covid and now unable to travel due to cancer. Any help would be appreciated
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Louise 🎭👐🏽👸🏻🎤🎼
(@just_louise83) reported
@AskNationwide there still appears to be problems with online/telephone card payments. I have twice using my nationwide card to pay and it came up with there is an external problem with your bank. We used our account with NatWest and it worked.
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Nilesh Gadani
(@NileshGadani1) reported
@NatWestGroup @BusinessGreen Nice to see Alison Rose smiling while many thousand NatWest customers have had accounts frozen for no reason what so ever and told to wait for a call or letter. 10 days now and no communication as yet .. and customer services just read of a script and hang up, be ashamed NatWest
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Dan Grech
(@dangrech) reported
Challenger bank alternatives to @NatWestBusiness please as they persistently block my cards, payments and mobile banking access because of international payments to a Portuguese account. If you are thinking of opening your business bank with NatWest, I urge you reconsider.
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Paul Street
(@pstreety19851) reported
@Brightstar terrible service, I’ve been on hold all day with no reply!! NatWest platinum customer, 000fd5c9
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Nilesh Gadani
(@NileshGadani1) reported
@NatWestGroup @MarcusRashford @MarcusRashford don’t be linked with this bank check out the Facebook page NatWest closed my account … thousands of working class folk have had their accounts frozen with no explanation or warning and have no access to their own money for months
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My Grey Studio
(@MyGreyStudio) reported
@Se_Railway are you having issues with Amex payments on your website? Won’t go through. My NatWest payment went through fine. Spoke to Amex and they can’t see a problem
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Peter Szucs
(@PeterSzucs9) reported
@NatWest_Help @decappeal Hello. I can't log in to my natwest online banking nore via App not even on the Web. Why is that ?
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Abe
(@abek42) reported
@NatWest_Help : Really disappointed with Cora and Neha. When a customer is trying to get in touch because their Natwest app is pinging messages of fraudulent activity, there needs to be a sense of urgency and competence.
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Matt Rogowski
(@mattrogowski) reported
@uxcharlielouise @NatWest_Help I had to phone up in the end, the person I spoke to said I could do it on the app and I had to correct her and tell her I couldn't because there was a "known issue" with it, but doesn't seem like anyone at NatWest wants to fix it!
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Sarah L - Platz
(@SarahLiversedge) reported
I have had the worst experience trying to sort out my mum & dad’s bank affairs @natwest_help NatWest bereavement helpline is terrible - so unhelpful - I am now nearly 4 months into this negative experience. It’s all just automated portals - no chance of speaking to anyone!
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soph 🐾
(@sophiegalvinx) reported
@santanderukhelp my card was swallowed by a NatWest ATM and £20 taken out of account even though no money came out, can’t get through on phone and your digital chat service no one responds?
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Ryan Phillips
(@RyanPhi73096468) reported
@NatWest_Help hello, I’m trying to transfer money from my NatWest account to my Santander and it’s leaving my account and not arriving in the other? Is there an issue?
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Paula L
(@Iceyp22L) reported
@NatWest_Help @NatWestBusiness I have sent DMs to the Natwest business account but they have gone unanswered. Exceptionally poor customer service from #Natwest. 3days without access to our account.