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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (24%)
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Transactions (21%)
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Mobile App (14%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Paignton, London, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford and Worthing.
| City | Problem Type | Report Time |
|---|---|---|
 Paignton |
Transactions | |
| London |
Transactions | |
| Trowbridge |
Website | |
| Kettering |
Transactions | |
| London |
Transactions | |
| Carlisle |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Price 💙💛
(@PlanBstudio) reported
… Business accounts. Overdrafts. Mortgages. A re-mortgage of £750k still with 45%LTV. ZERO RISK. Four hour interviews. Despite having access to all our NatWest accounts. Despite both in full-time employments earning half the total value of the mortgage request per annum.
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گُم در سَر
(@kSJ5BKLKuPUiMOY) reported
@NatWest_Help @TheFCA @Nick__Howe I don’t know you Nick but since you are proudly working for Natwest I’m tagging you for help!
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Metin
(@Metin07722966) reported
@NatWest_Help hello, I have sent a DM regarding a issue with switching to NatWest. Please can you help me ? Thanks
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Ernest Mungate
(@Erniejo77270484) reported
@nickmangwana Iwe ndaba kwana closing for down sizing but still operating in the country is different by leaving a country wakatanga kuputa rinhiko? Debenhams and Natwest are still operating in the UK, dont compare that with standard iya yakati tazvitadza takuenda sarai nechinyika chenyu
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Sarah L - Platz
(@SarahLiversedge) reported
I have had the worst experience trying to sort out my mum & dad’s bank affairs @natwest_help NatWest bereavement helpline is terrible - so unhelpful - I am now nearly 4 months into this negative experience. It’s all just automated portals - no chance of speaking to anyone!
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Dee Sha
(@DiptiSh95223972) reported
@Barclays @BarclaysUKHelp he then has to beg down the phone for them to transfer some of his money to his NatWest debit card so he can get his basics, he can use this debit card without any issues over the internet to spend his money on what he chooses for however long he may
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Nilesh Gadani
(@NileshGadani1) reported
@NatWestGroup @MarcusRashford @MarcusRashford don’t be linked with this bank check out the Facebook page NatWest closed my account … thousands of working class folk have had their accounts frozen with no explanation or warning and have no access to their own money for months
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サイモン Simon V
(@SimonVarnam) reported
I'm getting fed up with online banking a-la-Natwest. I want to transfer all my UK funds to Japan. Last week I tried to login but couldn't because my card had expired. I wrote to my branch and they sent me an activation code. I used it and logged in. Everything seemed OK until...
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Paula L
(@Iceyp22L) reported
@NatWest_Help @NatWestBusiness I have sent DMs to the Natwest business account but they have gone unanswered. Exceptionally poor customer service from #Natwest. 3days without access to our account.
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Sers Ako
(@sers_ako) reported
@NatWest_Help He was calling NatWest Platinum line on 0345 6090453. He needs help getting a refund from a deposit paid to P&O Cruises which was originally cancelled due to Covid and now unable to travel due to cancer. Any help would be appreciated
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Mad about books
(@Madaboutbooks1) reported
@HalifaxBank Are the hours being revised? NatWest are 4:30 and Lloyds are 5pm. It's getting that we'll need to switch banks. 3pm mon-fri just isn't realistic. I'll just have to try and get someone to take her into branch while I'm working. Could you pass it along to look at opening hours tia
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alex jackson
(@alexjackson646) reported
@NatWest_Help NatWest today has closed our bank account with out any warning and we can not access the funds. We have been into branch and on the phone and each agent says they can not tell us why it's been shut.
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🦕Dino-Geek 🦖
(@Pikka2021) reported
@PaulnotBrian I'd call them & ask, I'm with natwest & when I had an issue with something they sided with the company & I lost £86
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mich
(@2chen69) reported
When I get my money back from @eBay I will never buy from them again thanks 2 the person hew hacked my account and @natwest for yourless help
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Paul Blacklock
(@oppressedrustic) reported
@NatWestGroup Hi my daughter’s move is being screwed up by NatWest’s inability to release her ISA funds in a timely fashion. People in NatWest can only communicate internally by email. Appalling service which could lead to lost purchase and massive costs @Moneybox
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Nilesh Gadani
(@NileshGadani1) reported
@NatWestGroup @BusinessGreen Nice to see Alison Rose smiling while many thousand NatWest customers have had accounts frozen for no reason what so ever and told to wait for a call or letter. 10 days now and no communication as yet .. and customer services just read of a script and hang up, be ashamed NatWest
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Matt Rogowski
(@mattrogowski) reported
@uxcharlielouise @NatWest_Help I had to phone up in the end, the person I spoke to said I could do it on the app and I had to correct her and tell her I couldn't because there was a "known issue" with it, but doesn't seem like anyone at NatWest wants to fix it!
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Ceaser Cicero🏴🇿🇼
(@Ceaser83561194) reported
@nickmangwana Well for your followers who lacks information that will buy into this superficial understanding of why and how the likes of NatWest closed. Closing because you want to adapt to your changing customer needs is different from closing because business is nolonger viable.
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Winnie
(@mwanawesoko) reported
@nickmangwana Natwest is closing branches is small towns /areas but not completely shut down, customers can still go to other branches & online banking is easy in the UK. Debenhams is closed physically but still shop online cause of easy Internet/WiFi access.
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Mike Tech
(@miketech_1) reported
@2chen69 @eBay @NatWest Message me now I can help
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Alistair Nicholls
(@AlistairNic) reported
@DerylLynn Yes! Just been dealing with one for an hour for the simplest issue. Previously NatWest refused to transfer £ to another bank account until I went into a branch, photo ID & spoke for 20 mins on phone to one of their "security" people. Why are you transferring this £?!!
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Ben Hutton
(@Hutton901) reported
@HambletonDC would anyone be able to check drains at central arcade in Northallerton? I work at NatWest and there’s a terrible smell around the area.
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Janjon
(@RagingAnecdotes) reported
Heads -up people. If you want to open a community account with Natwest, you can only do so if you are already a customer & only online. Don't tick the box which says you are an existing customer though - it won't let you carry on with the application. Nice one IT dept............
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Abe
(@abek42) reported
@NatWest_Help : Really disappointed with Cora and Neha. When a customer is trying to get in touch because their Natwest app is pinging messages of fraudulent activity, there needs to be a sense of urgency and competence.
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Ryan Phillips
(@RyanPhi73096468) reported
@NatWest_Help hello, I’m trying to transfer money from my NatWest account to my Santander and it’s leaving my account and not arriving in the other? Is there an issue?
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Big Dave (Limey Yankee)
(@livehistory06) reported
@Rhys_Keller Four dreadful years at NatWest Bank. Bloody awful. I drank to kill the pain. Every night.
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helena
(@iamhelenaxo) reported
@NatWest_Help Help! I’ve recently changed phones and having a nightmare trying to log into everything again. I’ve forgotten my pin and password for my natwest account. How do i reset these ?
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Louise 🎭👐🏽👸🏻🎤🎼
(@just_louise83) reported
@AskNationwide there still appears to be problems with online/telephone card payments. I have twice using my nationwide card to pay and it came up with there is an external problem with your bank. We used our account with NatWest and it worked.
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Paul Street
(@pstreety19851) reported
@Brightstar terrible service, I’ve been on hold all day with no reply!! NatWest platinum customer, 000fd5c9
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@D23Rohit
(@D23Rohit1) reported
@NatWest block business accounts and return all credits & debits because they want business profiles that has already been submitted. Very #haveyhanded #bank #compensation anyone else with similar experience?