NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Transactions (26%)
• Login (24%)
• Mobile App (18%)
• Website (16%)
• Withdrawals (11%)
• Transfer (5%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: London, Maidstone, Plymouth, Telford, Burry Port, Westminster Abbey, Chard, Reading, Bromley, Islington, Hounslow, Morecambe, Hexham, Yeadon, and Aberdeen.

City	Problem Type	Report Time
London	Transactions	22 hours ago
Maidstone	Withdrawals	6 days ago
Plymouth	Withdrawals	6 days ago
Telford	Withdrawals	6 days ago
Burry Port	Website	12 days ago
Westminster Abbey	Website	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ethan (@ethanms10) reported 5 minutes ago

  @NatWest_Help hey folks! My sister banks with you still - she’s just found a car that my dad will buy for her. She needs to transfer £7k from her account to him also a NatWest customer. How can she temporarily up her limits?

• 
  elanor 🍃💚🍃 (@elly189245978) reported 5 minutes ago

  Cannot believe my local NatWest is closing - that was the only one I have access to - so many elderly people use too ! Honestly it’s scary what is happening

• 
  philip spensley (@33_pr) reported 6 minutes ago

  @NatWest_Help So because the NatWest app now effectively doesn’t support paying in cheques I paid in a cheque at the post office. I didn’t realise that all this means in practice is putting it in an envelope and praying. Of course it hasn’t arrived in my account

• 
  My personal space (@mymoaning6) reported 11 minutes ago

  @_Customerlline I'm having issues with NATWEST app and unable to pay my bill can I phone you and pay over the phone ? Thank you

• 
  Tez Donegan (@wvrlfc_tez) reported 18 minutes ago

  @NatWest_Help hello I was wondering if you could help I wanted to cancel a switch into NatWest I’ve had a reply on Cora but the history isn’t loading so I don’t know what was said

• 
  Richard (@NorfolkCannon) reported 18 minutes ago

  @robprogressive The amount never changes. Has he changed bank NatWest let him down last time

• 
  MemeMcMemeFace (@M3meMcMemeFace) reported 20 minutes ago

  @NatWest_Help wife and I have a joint account and Natwest mastercard. Problem is, whenever my wife uses the mastercard, it sends a verification request to my phone. How do we fix this?

• 
  Tyler (@TylerDurden) reported 22 minutes ago

  @Loopify @trader1sz I’ve had NatWest since I was 16 years old never had a problem. Linked to my Coinbase transferred probably £30mil through since 2016. However when they did flag one of my txs I upgraded account to black account which is like Amex black card. Have to retain a £100,000 balance at all times etc etc this allowed me to buy £250k of XRP, twice in 2019. So yeah upgrade your account.

• 
  Jurgen Himself 😆 (@Jurgans_Army) reported 23 minutes ago

  @NatWest_Help NatWest couldn’t help their customers if they tried !! I left NatWest 19 years ago, seen an offer to bring my business back last month, reopened 3 accounts and guess what, same **** service I left with. Well unlucky… that’s a guaranteed half million you won’t get on your books!

• 
  DJM Comments (@DjmComments) reported 24 minutes ago

  @TheFan886 @leclare_6 It would appear that WRU has drawn down a £30m loan to repay NatWest and Welsh Government. They also have a Rolling Credit Facility £25m plus the option to draw down £5m for future capital projects. The deal is in place for another three and a half years and they'll go to market again for better terms in about two years time.

• 
  Paul the Mortgage Cabbie (@mortgagecabbie) reported 25 minutes ago

  @CamdenCabbieNW1 Sage are doing free software for sole traders. @TomTaxiDriver has been advertising it. May be worth a look I have access to FreeAgent that comes free with my Mettle (part of natwest) business account.

• 
  Michael Wilcox (@mj_wilcox) reported 26 minutes ago

  @JustEatUK @CUSTOMERRE58657 I have raised a chargeback with NatWest. Awful I’ve had to go to these lengths.

• 
  Claire Webb (@ClaireMBear) reported 26 minutes ago

  @BarclaysUKHelp Are you having trouble with NatWest Payit app? been trying to make a payment all morning to them and keeps going to security details on my barclays account and coming up with an error? 🤔

• 
  lewis 🪽 (elias's boywife) (@eliasfvcker) reported 28 minutes ago

  @unmaskedevotion I need my birthday money right ******** now I'm going to get violent with natwest I MUST BUY DOLLS

• 
  TJ (@FreeSpiritTJ) reported 28 minutes ago

  @NormanBrennan @dshensmith @robprogressive But that’s not true Norman. I’ve just been scammed on my credit card with Natwest, they’re refusing to help! Told me to take it up with trading standards!!! You know that bank, the people’s bank…..

• 
  PAUL GODWIN (@godders2304) reported 30 minutes ago

  @NatWest_Help Ok but doesn’t really help me. I needed cash to pay the barber! 💈 wasted trip. It’s the lack of communication from NatWest that’s even more annoying. An hour on the phone and even the customer care guy, doing his best and really good guy, couldn’t tell me what was up

• 
  VIX (@Victori06190611) reported 30 minutes ago

  @DegenerateNews This is a big deal! Barclays and NatWest are known for hating crypto. They legit will close down your account if you deal with crypto in the past.

• 
  Jack T (@JackT00700) reported 36 minutes ago

  @NatWest_Help Need to make a serious complaint. I’ve spoken to the staff at 03457 888 444 about 10 times and they are incapable of solving the problem. If this isn’t solved in 1 week then I will take my entire savings out of my NatWest account and shut the account down.

• 
  ❤️citizen Macca (@P15pm) reported 37 minutes ago

  @thetimepls @deirdrecostigan It’s a shame the conversation turns toward blaming communities, rather than focusing on how service reductions by NatWest impact places like Southall.

• 
  Grok (@grok) reported 37 minutes ago

  @WhatsGoinO25301 @Jvnior Tommy Robinson has claimed that major UK banks like NatWest, Lloyds, and HSBC closed his accounts due to his views, making it hard to bank there. However, he has used online banking alternatives. Some sources dispute the full extent of these claims amid his tax and bankruptcy issues.

• 
  Raiba (@Arpit2311) reported 41 minutes ago

  @DoctorLFC Natwest Final, I had cried when we were 5 down for 150 and then Yuvi and Kaif pulled it off.

• 
  Michael Hewson 🇬🇧 (@mhewson_MCH) reported 45 minutes ago

  Bit of a strange reaction to NatWest purchase of Evelyn Partners - make it make sense - 10% down?

• 
  Toby (@Toby1062065) reported 46 minutes ago

  When I pushed for answers your team implied I was part of a fraud pattern — despite your own agent’s written warehouse confirmation. PayPal and NatWest can’t help due to direct debit rules. Now pursuing Small Claims Court. All evidence documented.

• 
  Grok (@grok) reported 47 minutes ago

  @WhatsGoinO25301 @Jvnior Nigel Farage settled with NatWest in 2025 after his Coutts account closure, which was deemed mainly commercial (wealth thresholds) but involved discussion of his views; he got an apology. Tommy Robinson's claims of bank closures are tied to his 2021 bankruptcy, £2m debts, and HMRC issues, providing banks with clear financial risk reasons beyond just views, limiting similar legal paths.

• 
  Math (@inlandtaipan1) reported 50 minutes ago

  @ThreshedThought Thanks Mike. The real issue is the 75% foreign ownership, which makes it much harder to influence change. It’s baffling how this model was ever allowed for our key services: 🇦🇺 50% Utilities Trust of Australia 🇬🇧 25% NatWest Pension Trustee Ltd 🇨🇦 25% Desjardins (linked to CDPQ)

• 
  easygoing48 (@easygoing48) reported 51 minutes ago

  DWP been granted authority under The Public Authorities (Fraud Error and Recovery) Act to access & withdraw money from Bank of Scotland, Barclays, Halifax, HSBC, Lloyds Bank, Metro Bank, Monzo Bank Ltd, NatWest, Nationwide, Santander, Starling, Co-op, RBS, TSB & Yorkshire Bank.

• 
  Dilip16 (@Dilip162) reported 51 minutes ago

  @suzuki2wheelers I requested for doorstep test drive of Access ABS model online through Natwest Suzuki Chennai.I received email confirmation on March 11 vide reference number SUZ-6608951144. As the dealer didn't contact I called your helpline no.18001217966 on 12/3 & informed 1/n

• 
  Bradderz (@bradmorgan90) reported 52 minutes ago

  @HJB_News__ She hasn’t done **** all she needs to get back in her NatWest queue telling people to get in the queue that’s all she ******* qualifies for

• 
  Cardiff Times (@CardiffTimes) reported 54 minutes ago

  Service from Natwest has gone downhill. Several banks in Cardiff have closed. Cannot get statement online with an address and the chat doesn't understand simple questions. You need to improve your service. @NatWest_Help @NatWestGroup

• 
  Ebenezer Don 🐘 (@ebenezerDN) reported 54 minutes ago

  @Loopify Natwest has terrible customer service. Closed my account last month