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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (40%)
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Login (23%)
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Transactions (18%)
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Mobile App (18%)
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Transfer (3%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester, Southminster, Castletown, Great Malvern and Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| Brentwood |
Website | |
| Basildon |
Transfer | |
| Hexham |
Mobile App | |
| Barrow in Furness |
Website | |
| Thetford |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Fox
(@Mark_Fox) reported
@NatWest_Help As I have previously mentioned - I've been let down by those measures on multiple occasions I trust therefore that Natwest will be willing to provide replacement cards any time I have reason to believe my complete card details have been visible to a third party then?
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Victor Dickinson
(@VDickinson4) reported
@purgstallheath @NatWest But yoy're not a "normal customer", Fr, you're a "high customer".
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Jessica Bailey
(@jsscbly) reported
Can anyone help, my Ukrainian friend registered with Natwest b and has a 3 uK SIM card, but phone still thinks she is in Ukraine and won't let her down load the online banking app @NatWest_Help @ThreeUK
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Paul
(@footballman25) reported
@MartinSLewis Jusr re-mortgaged tiday with natwest 5 year fix 2.65% not bad really . saving of £60 a month on previous deal
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𝐸𝐿𝐿𝐼𝐸 ♡
(@elliexlg) reported
Why does Natwest go down as soon as I actually need to check the app fk off
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No More Lockdowns
(@LockdownsNo) reported
@guardian NatWest is a truly rotten organisation - absolutely useless executives, clueless management & awful IT systems - how they are allowed to operate with their technology should be illegal - not surprised that these funds can’t be accessed
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Renata
(@hollandrenata) reported
@NatWest_Help what's going on with your investment fund telephone line?! I can't access online banking as I'm no longer a Natwest customer. Over an hour on hold! Is my call important to you? Will be closing this account ASAP. #poorcustomerservice #shocking
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Simon Lumsden
(@LumsdenSimon) reported
@SueSuezep NatWest, atrocious customer service.
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Laura Evans
(@lelevans1) reported
@NatWest_Help hi natwest, I need some help with an application for an adapt account for my 11yr old daughter. Her passport is out of date, we have different surnames. I have full birth certificate for her, what other ID will be accepted? She already has a natwest savings account!
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🏴 Kevin Jones 🏴
(@Taffy881) reported
@ianbetteridge @krishgm Huh- I didn't make the law about robbing a bank so by that logic, I'm off with the Mrs tights over my face down to natwest.....
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BiteMe #SBS Winner
(@bitemespices) reported
@purgstallheath @NatWest I was talking about this the other day. There are alternatives as @lloyds offer a callback service and this is so helpful.
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ADZ
(@AceAdzz) reported
NatWest acc goes down everytime I need that app Kmt
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Deene
(@Deene20919373) reported
Is NatWest the worst bank in the uk? Stand for ages to get served only one staff on used to have eight windows to serve but at best only ever two staff on. Yet they say they are customer focused. Joke !!
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Peter Midgley ☀️
(@petermidgley) reported
"Today’s announcement, an industry first, means that @NatWest Group will be the first UK bank to go beyond the requirement for banks to provide VRP in support of ‘sweeping’ – the automatic transfer of money between two accounts belonging to the same person." @TrueLayer
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Vince
(@VModifiedMind) reported
@dseselectric @NatWestBusiness Meanwhile Natwest it seems need more than a business working day to call me back with an enquiry that could make them tens of thousands over a few years. Not sure why banks take so long to even phone you.
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MrsMrs
(@P_M_H2016) reported
@Weezus07 I used to work in a call centre for Natwest & when the customer told me which branch they were at, I knew the sort codes off by heart. SE London & Croydon Areas that’s a lot of sort codes!
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James Osypiw
(@JamesOsypiw) reported
@NotoriousGimp I had a similar issue last week with the NatWest app so I logged into the website and had no issues doing it that way.
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Sabrina 0105
(@Sabrina_0105) reported
After the shocking service I've received from @natwest, I'd like to thank Zach on the phone for everything he did for me today. #patientandkind
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Pete Criddle
(@petecriddle) reported
@purgstallheath @NatWest Same with @CooperativeBank who gave me £25 when I complained about my time being wasted but absolutely avoided addressing the real problem of too few staff and an online banking platform that doesn't let you do what you need!
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T • M A R T I N 🌻
(@teexboos) reported
@HM_Passport 4 times the website crashed on us taking £576. natwest refuse to refund us until you take ownership no appointments where booked. i keep calling. keep getting cut off. HELP!
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ΞricOwolabi
(@ericowolabi) reported
NatWest is currently trading at 0.8/0.9 book value. With the BoE expected to raise rates to close to 1.75% by next year, this should more pre-tax profits for the mortgage lender. Businesses, homeowners and others are borrowing more & rising interest rates do help lenders. Hmm.
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Emiliano Carlesi
(@ecarlesi) reported
Threat on hxxps://cancellation493[.]com/natwest/Login[.]php #phishing #natwest
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H
(@helfkndoes) reported
@AlohaKirstie @Barclays I recommend NatWest. Always had incredible customer service from them.
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Mark Shepherd 📐📷
(@shepherdmg) reported
@colinbrazierGBN Natwest has turned into a terrible bank for service, you're lucky you actually got to speak to a person. Our local Thomas Exchange on the high street never has supply chain issues.
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C T Johnson
(@grauniaddict) reported
@purgstallheath @NatWest Sadly the same fatuous excuse is heard on almost every consumer-facing phone line you call. Banks etc are shifting huge time costs onto their customers. There ought to be a legal requirement for a minimum standard of service.
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Mark Shepherd 📐📷
(@shepherdmg) reported
@colinbrazierGBN Natwest has turned into a terrible bank. Our local Thomas Exchange on the high street never has supply chain issues.
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Chaff
(@ChaffRAFC) reported
@Ryanmcquillan9 @Mr_Rochdale18 @greenwood_neil Since when do we release statements killing rumours?! *******, we'd have more statements than NatWest!
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volume ticker
(@datadili) reported
NatWest Group plc traded 19% above average volume, $NWG closed down -7.54%
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Dave Thunderbolt 🇺🇦
(@Thunder44898510) reported
@Deene20919373 @Luisa47132714 Banks in general have ditched customer service. But I agree on NatWest.
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David Evershed
(@David_Evershed) reported
@colinbrazierGBN NatWest staff seem more driven to persecute Clubs, Societies and Churches for money laundering than providimg a customer service.