NatWest down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Website (29%)
• Login (29%)
• Transactions (21%)
• Mobile App (15%)
• Transfer (4%)
• Withdrawals (2%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Burry Port, Westminster Abbey, Chard, Reading, Bromley, Islington, Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, Chorley, London, Croydon, and Hackney.

City	Problem Type	Report Time
Burry Port	Website	1 day ago
Westminster Abbey	Website	3 days ago
Chard	Mobile App	4 days ago
Chard	Mobile App	5 days ago
Reading	Login	5 days ago
Bromley	Login	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Souter (@DavidNSouter) reported 3 minutes ago

  @natwest You are NOT experiencing high customer demand. I am experiencing no customer service. As for the patience for which you keep thanking me, it was exhausted long ago. And if your online service was capable of answering my urgent query I would obviously be using it.

• 
  M Purssey (@purssey1) reported 5 minutes ago

  @NatWest_Help Help 🤔I feel for anybody thats has to deal with the NatWest regarding a sick relative's problems. Support and NatWest are not two words that go together, it's just been a complete nightmare, bye bye, going to bank elsewhere.

• 
  Marc Lancaster (@Kiefer1667) reported 7 minutes ago

  @NatWest_Help Thanks, there was a technical issue as it says i have an old account from when i must have had a natwest card from years ago, so was advised by a natwest advisor to complete an application for an rbs card, waiting to be approved..thanks for the follow up....

• 
  💙 Stacey Killon (@beady_stace) reported 9 minutes ago from Worcester Park, England

  Not particularly impressed with my local @NatWest_Help branch today in trying to open a trust fund. “It’s all on the app” - what about actually providing actual customer service? 😩 #natwest

• 
  Jade 𝒥𝓊𝒹𝑒 Sarson (@jadedlyco) reported 9 minutes ago

  NatWest won’t give me change on a Saturday, why tf are in-person branches still open they do **** all but ask you “what do you want? We don’t do that here”

• 
  Bill Campbell (@billatsurfbus) reported 10 minutes ago

  @NatWest_Help Hi, I enabled the extra biometric face ID on my Natwest App so that I could transfer more than the £1k daily limit. The App now refuses to acknowledge my facial recognition and I am unable to disable the biometric check without going through the same checks. HELP!

• 
  M Purssey (@purssey1) reported 13 minutes ago

  @NatWest_Help after the fiasco of dealing with a LPA dept at NatWest now want the transfer to another bank and guess what, hit another issue can only transfer £20k a day to another bank, archaic, thought we were in the 21st Century!

• 
  Huguenot House 🎪 🕷️🕸️🕯️⭐🏴󠁧󠁢󠁳󠁣󠁴󠁿 🐝🌻 (@HuguenotHouse) reported 15 minutes ago

  @GirlGiada Happened to me last year imitating Evri. Got to where they said they froze account for safety and needed to close and reopen. Sooooooo slick. Natwest was great in helping fix.

• 
  ade.coffee (@AdeTorrent) reported 17 minutes ago

  I hear #DeutscheBank is having problems. If that bank goes down, a lot are going to follow. Never mind all the investors. Not financial advice, but maybe buy #bitcoin before the rush really begins. #Natwest already restricted how much bitcoin you can buy from your account.

• 
  VelvetBlue 🟠 (@VelvetBlue_Art) reported 18 minutes ago

  @NatWest_Help Dear NatWest. Every customer you have that has investment in Bitcoin should sue your banks ***** off. Banks do not have the right to control what people buy. You are helping Bitcoin put the last nail in your banks coffin.

• 
  Grace Witherden (@GraceW_BM) reported 23 minutes ago

  NatWest call centre is woeful, asks me to enter my customer number, I do, correctly then it assumes I don't have telephone banking so now I've been sent to someone else. Erm that's now what I'm ringing you

• 
  IVOR MECTIN (@IVORMECTIN4) reported 27 minutes ago

  Anyone out there having trouble logging in to NATWEST ? Tried everything this end, NATWEST were no help either. Any suggestions welcome

• 
  Essie Majoria (@EssieMajoria) reported 28 minutes ago

  @NatWestBusiness I've just spoken to complaints. But following on from this experience today, I want to close all over my accounts. I've banked with Natwest as a personal customer for 20 yrs. But I don't want my accounts with you anymore. @monzo can have my money now.

• 
  Grace (@thisisgrace) reported 29 minutes ago

  Complaint on the village FB group: the Natwest mobile bank comes for an hour every fortnight and someone is annoyed that they won't help them their Santander banking enquiries.

• 
  Hi Viz Markie (@spunkster69) reported 33 minutes ago

  @NatWest_Help so after speaking to your call centre this morning who said someone would call me back around 10am this morning guess what.... I will give you a clue.... My phone hasnt made that noise when it rings... I guess more lies and contemptuous service from Natwest

• 
  hwicky123 (@hwicky123) reported 34 minutes ago

  @NatWest_Help since when are NatWest branches in RBKC closed on Saturday. There are always huge queues so clearly the service is needed.

• 
  M Purssey (@purssey1) reported 38 minutes ago

  @NatWest_Help Due to NatWest's archaic system I've been told to diarise. So taking into account you can not transfer on a week-end or public holidays, it will take nearly three weeks to complete the transfer. As I said before "archaic" and totally lacking in any customer service.

• 
  Marian Angelov (@MarianAngelov3) reported 40 minutes ago

  Natwest, UK has made it its policy that TRW is an unsafe platform for people 's money to go to and are now declining people's cards, making it impossible for them to continue using the app and gain all the knowledge in there. I'm one of the affected... 📜📜📜 @Cobratate #trw

• 
  fuJT｜Cloodle-Z (@AfroGodEth50) reported 41 minutes ago

  Logging into my Natwest to check how many pennies are left in my planned monthly overdraft to be greeted with a promise of help with the cost of living… to be taken to a page about free financial counselling? ****** slap to my ugly *** mug.

• 
  Andrew Cull (@AndrewCull6) reported 41 minutes ago

  Is NatWest online banking down?

• 
  THE COMMUNITY PROJECT (@SajGoraya) reported 42 minutes ago

  @Midget100 @RedKLN @NatWest_Help Switch to First Direct. £175 switch but better overdraft amount and £250 of that is interest free. I did so after the same terrible service you had trying to switch with Natwest and then choosing not to.

• 
  All Corporations Are Evil (@respeak_uk) reported 44 minutes ago

  Just logged onto my Natwest mobile banking account. It says it's having service updates until Sunday. Never seen that before - me thinks it's nothing to do with service updates and everything to do with the state of the sector.

• 
  Lynden (@LyndenLFC) reported 49 minutes ago

  @NatWest_Help I completed the NatWest switch but have yet to receive my £200 switching incentive. I have completed all the steps needed to receive it and it's been over the 7 days you claim we would get the money by. Any help?

• 
  Papi (@PenetrationPapi) reported 49 minutes ago

  @Sminem_Saylor @crypto_caesar1 @_josephlb Same with me. I’ve had nothing but problems with all banks. Tried Santander, RBS, Lloyds and NatWest. RBS weren’t too bad up until last week. Doesn’t seem too friendly to me. Should be laws in place to stop banks imposing draconian rules as to what you can/can’t do with money.

• 
  The sound of your Scream, is like sweet music (@cjc_cj) reported 50 minutes ago

  Natwests new digital customer assistant as useful as 1990s furby only, with and fun removed. #natwest

• 
  Andrew Sherville (@AndrewSherville) reported 53 minutes ago

  The Times: NatWest chief executive has broken ranks with her largest three retail banking rivals to disclose that the bank made 14 times more from its savers last year than in 2021.

• 
  Fats Neuro💙 (@FatsNeuro) reported 54 minutes ago

  On further research, even if I were to french kiss it or even give it a damn good *******, it seems unlikely. Now, if it were a bank vole, that might be a problem. Thankfully tho, they're nowhere near as cute. And prefer banks. Saw one lurking outside NatWest earlier on.

• 
  JD (@AnnoyedBouncer) reported 55 minutes ago

  @LBC when #natwest app is down like it is now!!

• 
  Alex (@alexloveless69) reported 56 minutes ago

  @NatWest_Help hi i’ve just switched my current account to natwest where can i find my sort code and account number to access online banking? do i have to go in branch?

• 
  James Flanagan 🐠 (@fokinflanagan) reported 1 hour ago

  @NatWest_Help How long will this be happening for? It’s causing me so much inconvenience and stress! Constant issues lately with the natwest app it’s driving me crazy. Very close to closing my account and joining another bank