NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Website (37%)
• Mobile App (32%)
• Transactions (11%)
• Login (11%)
• Transfer (11%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Plymouth, Buckingham, Milton Keynes, Manchester, Maidstone, and London.

City	Problem Type	Report Time
Plymouth	Mobile App	13 days ago
Buckingham	Login	13 days ago
Milton Keynes	Transfer	26 days ago
Manchester	Website	2 months ago
Maidstone	Website	2 months ago
London	Mobile App	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Goodyear Blimp (@Goodyear_Blinnp) reported 6 minutes ago

  @pokemondealsuk Never had an issue with Chrome and Natwest debit cards

• 
  Therealmrschampagne💋🌈🦄🥂 (@mrsevansbouchot) reported 13 minutes ago

  Anyone banking with @NatWestGroup BEWARE. I have been the victim of a major scam and NatWest have done NOTHING about it. I’ve only been a client for 40 years. An ABSOLUTE DISGRACE. Please share. And no help from @NatWest_Help. An utter JOKE.

• 
  Ali@Makely (@MakelyStudio) reported 15 minutes ago

  10+ years. 50M+ users. £11M+ revenue impact. Mercedes. Citibank. Sky. Virgin Media. NatWest. Here's what I learned: Bad product flows can cost thousands, or even millions, in lost revenue. Regardless of company size. What kills conversions in big-name products does the same for startups: - Onboarding that loses people in the first 60 secs - Pricing pages that confuse instead of convert - Sign-up flows that cause decision fatigue I’ve seen that when you fix these - you get more from the traffic you already have. Now I build those same systems for funded startups - so they keep the users they've already paid to get.

• 
  theVARdict (@theVARdict) reported 16 minutes ago

  @Nigel_Farage ****. This hounding is absolutely horrendous! It's almost like they spend more than 1 minute knocking on the door. Is the same apology you wanted from Coutts because they rejected you for your dealings with criminals? If I were NatWest, I'd be asking for my settlement back.

• 
  Fordy (@Andyfor03298768) reported 17 minutes ago

  @NatwestB @TunnelGuruVPN NatWest bank Bedford, what a shower of ****. Me and my Mrs have banked with this lot for 30+ years and we cannot even take our own cash out in large amounts! Twice we had meetings totalling about 4 hours and they ask the same questions and we answer every one but still no cash.

• 
  mitchelle holland (@mitchlog) reported 17 minutes ago

  @Resist_CBDC Natwest bank tell you to download carbon tracker on their app said would help reduce my bills 😵‍💫😵‍💫

• 
  Ian Darbyshire (@Ian_darbyshire) reported 19 minutes ago

  @stevemiddi1 @ArturNadol7566 @LloydsBank I have the internal Natwest interest forecasts and they were all going down at that time.

• 
  Phony Bliar (@phoneybliar) reported 20 minutes ago

  @guinevere_86157 19% is high by historical standards, and compares favourably with other Retail Banks e.g. RBS was down at 4% before the financial crisis, and NatWest is currently 14%. The economic impact of 30% should also be considered as this is capital that can't be used to support lending.

• 
  Alan Crispman (@cheeseandbunion) reported 23 minutes ago

  @NatWest_Help hey can you help with missing amount of money that was sent to a closed NatWest account? I switched with CASS and the money hasn’t followed

• 
  Butterknife Operator (@Butterknifeopr8) reported 23 minutes ago

  NatWest customer service is some of the shittiest I have ever come across.

• 
  Le Ref (@LeRef5) reported 28 minutes ago

  @Feargal_Sharkey @NatWestGroup It was the public authorities that delayed it that long you halfwit. The plans were formed in 1940s (public control) The land was bought in 1975 (public control) Plans were dropped in 1976 after a Public Inquiry on the back of NIMBYism (public ownership) Plans were revised in the mid 90s and not pursued as there was not sufficient identified demand. Mid West water only merged with SE water in 2007 so the history has nothing to do with them. Nat West's Pension Fund owns a 25% stake, not NatWest. Plans were revised in 2013 and hit the usual barrier - locals, NIMBYs and organised groups have been campaigning against it for decades. So sure, it's all down to the evil privatised companies

• 
  Jessica Simpson 😺🐶🐾 (@Jess_Simpson645) reported 29 minutes ago

  @santanderukhelp I would have gone to my bank with the information required, but it’s one of many that has been closed. With mobility problems and poor health, I cannot travel farther to another branch. Think I will be moving my finances to Natwest.

• 
  Ali Dalton (@alidalton) reported 32 minutes ago

  In 2017 I was the first designer at a UK fintech startup now valued at $100m+, with 500+ employees across 60 countries. It was just me, two founders, and two others in a room in London. The work wasn't a redesign. It was branding and the early flows for a payments platform. Nobody in that room called it design strategy. It was five people deciding how the product should work before there was a product. Then I spent almost a decade in the corporate world. Citibank, Mercedes, NatWest, Virgin Media. Products used by 50M+ people. £11M NPV on one project. That world taught me systems thinking, rigour, how to make a decision that survives fifteen stakeholders and a compliance review. It also taught me that six months to ship a signup flow is not a law of physics. It's a byproduct of the org chart. Most funded founders assume those two things come as a package. That if you want big company craft you have to accept big company timelines. You don't. The thinking travels. The process doesn't have to. I didn't leave because the work was bad. It was the best training I could have asked for. I left because I wanted the room of five again. Take everything those companies taught me and run it my way. No six week kickoff. No deck to justify a deck. A way founders can actually work with. So I started my studio last year. 5+ projects since across Fintech, publishing, agri-tech, and two founders launching their brands from zero. It's graft. But it's my graft now. If you're funded, building, and the product works but the numbers don't - that's the exact problem I spend my days on.

• 
  Ali@Makely (@MakelyStudio) reported 33 minutes ago

  10 years. 50M+ users. £11M+ revenue impact. Mercedes. Citibank. Sky. Virgin Media. NatWest. I spent a decade fixing conversion problems at some of the world's most recognised brands. what I learned: the same broken patterns show up everywhere - onboarding that loses people in the first 60 seconds, pricing pages that confuse instead of convert, signup flows with friction nobody ever fixed. Now I build the same systems for funded startups.

• 
  B (@brobertson2010) reported 35 minutes ago

  Are banks in the UK experiencing issues? Friends are struggling to transfer (business and personal accounts) @BBCNews @SkyNews Down Detector is showing dozens of reports for Revolut, Monzo, Barclays, Nationwide, NatWest, PayPal etc.

• 
  Teds (@Tedtalks13) reported 40 minutes ago

  @SecGenNATO in these @s that aren’t to be declared in another function. 1. What date did that energy firm sign a declaration that has specific requirements to be a NATO partner 2. What date did the cpr 7 become crown stamped sealed. 3. What dates did the directors change in uk versus eu main AGM board I have a list of merger acquisitions across uk in the pensions, insurances (including my business insurance tapped up of falcon yet the banking direct into HCC international that remained in place all through partial legal drafting while the initial public sector money was positioned for the demo of my software prototype The banks tsb no reason in their divorce with Lloyd’s; Lloyd’s business 2017 not notifying closure of account; of three partnership managers inside the bank of three different companies; my start up handed defined beyond the “risk assessment of the innovation. Partnering to further develop on the point of rejecting 100k of additional public sector money” (I rejected with ******* good reason) 2017/2018 there was a positioning error and error transfer of Lower court into not civil was positioned for intellectual court. 2018 had discussion re moving the asset of the house I rented (that had first entry in March 2015 while I was in cork for three days and my tsb banking removed off my desk in how I visually place materials in what is suppose to of been a secure save private letting). My dog was safe that short period as it was with a female and her dog. IN THAT period I was in business courts Northampton on written using Supreme Court high seat colour and symbols on documents; more than 13 case numbers (while others thought I was in some kind of gym bet! Get a life idiots) In that period I had also processed beyond the origin start of the system restructure; before I changed from virgin media WiFi domestic to ee business broadband; The click on inotes of the demo was clicked on the iPhone 6 that became a dispute in the old bullring of apple upstairs and VM downstairs where I asked for them to collect the phone after apple technical stated the cloud photos had been breached; (deleting the beginning of my work and my personal pictures of my not a pet.) apple Provided myself a new phone based on that. I then purchased an iPhone OFF AMAZON; where the ip of that and serial is on the box. these boxes and phones have gone missing however the iCloud records all that;; including the signalling through VM platforms (that lease from Bt ) ee platforms ( that became owned byBT and not a matter of bribery to use “all claims) and then the BT business that I kept running post eviction for the reason of security before they developed after many emails And calls from me (sound headset ) the vulnerable protection function they have developed. In these is another service level agreements that’s appearing in text words in NhS and charity banners. I recieved an email recent from NatWest claiming on the 1st of October 2026 to the October of 2025 that they can close an account if they choose fo no reason; Within these dates is Covid two credit ref agencies and three brokerage platforms Pre being procured into the comp house and dwp integration of proof and verifications. In all this period there is no social life, yet a lot of documents wrote and attachments in emails. I am aware that in uk some platforms that claim to contact manage can clone a companies email or persons and respond while the origin never receives the origin; I am being beyond mentally abused over the efficiency in the reason of enhanced . I have a legal right to be recompensed to live in a hotel be near my doctors and do small amounts that become and can become global work tasks What’s the issue; as the local aspect caused damages for everyone a small handle of people

• 
  Atil00503 (@atil00503) reported 40 minutes ago

  Elon Musk, shall I tell you what else those NatWest employees—who scammed me out of 300 pounds—did? They kept blocking my contactless payments; and they send me a message asking me to reply "yes" if I try to make the payment or "no" if I didn't. I reply "yes," confirming I try to make the payment, and they send a follow-up message saying I could use my card—yet my card remained blocked. I called NatWest customer service and explained the situation to the representative: I replied "yes" to the message and was told I could use my card again, but I still couldn't use it because it was blocked. The representative was surprised, said they didn't know why this had happened, and reactivated my card. Elon Musk, they kept blocking my contactless payments—and let me put this in a way you'd understand: they didn't do it for security reasons. In fact, I hadn't made a single payment with that card yet; I tried to make a contactless payment somewhere but couldn't because they had blocked it. The shop assistant even told me, "They probably blocked it because you made too many contactless payments today"—even though I hadn't used the card anywhere before that.

• 
  Jobie (@JobieTwits) reported 41 minutes ago

  @johntierney73 @NnatMmac @NatWest I worked in fraud for a bank. It is possible. You gave your pin to someone or set it to something they could work out, and they had your card. There are other ways like they had access to your Internet banking which told them your pin but that’s less likely due to 2FA.

• 
  The Morangutan (@MorangutanMan) reported 41 minutes ago

  @Jenny_1884 I was thinking about the little things from back then that nobody remembers these days. People stopping you in the street to ask if you know what time it is. Those plastic guards that went up and down over the Natwest/Midland bank ATM. Silly things like that.. Yes take me back.

• 
  Mortgage Solutions (@mortgagesols) reported 45 minutes ago

  NatWest has launched a fund to help housing associations buy affordable homes from housebuilders. 👇 Link to article in the comments

• 
  Steve Perkins (@Perky_43) reported 45 minutes ago

  🚨 BEACON ALERT | MISSING VETERAN We need your help locating Stephen Blackburn who is missing with concerns for his welfare. LAST SEEN: Monday, 17 August, in Liverpool city centre, near NatWest on Lord Street/Whitechapel. Stephen had previously attended a charity football event at The Pitz, Liverpool, and is known to have links to both Liverpool and Preston. If you have seen Stephen, or have any information that could help locate him, please contact the police. Police Reference: LC-20260816-1486 Please share, particularly across Liverpool, Preston and surrounding areas. #BeaconAlert #MissingPerson

• 
  Lady Nikki Tees of Lochaber (@1950sLibrarian) reported 47 minutes ago

  @johntierney73 @NnatMmac @NatWest Natwest refused 2 payment on my account when my card was cloned. They knew I didn’t spend nearly a grand on Amazon or eBay usually. They then cancelled my card, issued a new one, and gave me a temporary overdraft to cover my standing orders & direct debits etc. Good service

• 
  Teds (@Tedtalks13) reported 51 minutes ago

  I’ll go through the hole list of **** again Monday. Hmcts re the complaint of case file empty. (Wasn’t me on that hearing @Experian don’t care if she threatens to slit her wrists) Lloyds (and its energy company ) HSBC (and its estate agent and energy company) NatWest (just so you know did you birmingham wood fraud) Companies house (IT error) IPO office (reference your reference is one efficiency companies house) Ovo energy and its tupe (2p) sse notice transfer audit issue with eon Then a list of those law firms that agreed in 2018 to the bent bet that I found out about; that in those law firms they were involved in the house court case that moved even though stayed in any application existed @HMCTSgovuk has the walsal court Brough the police in yet and when can I see the hybrid video to show it wasn’t me

• 
  helimopp (@helimopp) reported 55 minutes ago

  @friend_candid @AgniTachyon @TheIshikawaRin Oh yeah it asks in so confirms when I want to buy smth on a website like steam, god bless NatWest

• 
  Tushar Motwani (@Bombay_71) reported 57 minutes ago

  @RaoSumukh the thing is this pose and everything around it feels good creatively only in that moment when India chased down England’s formidable target of 325/5 to win the 2002 NatWest Series Final at Lord's.

• 
  Paul 🔱#Sovereign 🇬🇧 (@LFCSovereign61) reported 1 hour ago

  Has anyone ever used an AI assistant that has actually assisted them and sorted out a problem, or are they all like the ones I vainly turn to in desperation? The latest one that got me nowhere is the NatWest one. Talk about taking to the wall.

• 
  Sydd (@SyddRELOADED) reported 1 hour ago

  @Fraudly_ Barclays, HSBC NatWest and Lloyds all do this why are you lying? So you’re telling me if a joint account has an overdraft a bank is going to let operations on that account continue? Some remove the OD entirely while some banks freeze the account. Stop chatting ****.

• 
  Matt Connolly (@MattCon90191238) reported 1 hour ago

  @ikeijeh @MetroUK Until quite recently the City had done a good job of resisting ugly modern towers (with the exception of Natwest Tower). And then suddenly in the early 00s the gloves were off and it became a free for all. Was this down to any one individual?

• 
  Teds (@Tedtalks13) reported 1 hour ago

  @travelod_Se I paid twice this morning. Online. The cardinal wouldn’t authorise me yet all the details correct as my NatWest asked me to approve permission. “ is comma still in your server “ I’m now not at the hotel because of that. and I’m waiting for combined legal counsel to account legally @WestMids_CA on protected disclosures

• 
  Linda Pennock🙂 (@LindaPennock1) reported 1 hour ago

  @bsd_junkie @DamianLow3 She stepped down after admitting she was the source who discussed Farage’s relationship with Coutts with a BBC journalist. NatWest said the disclosure of confidential customer information was unacceptable.