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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (36%)
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Mobile App (27%)
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Website (18%)
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Login (18%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Transactions | |
| Didcot |
Mobile App | |
| Stockport |
Mobile App | |
| Manchester |
Login | |
| Bolton |
Transactions | |
| Oldbury |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Singleton
(@simon_singleton) reported
@NatWest_Help hello, I've got this problem once again, you can't register a card in Google Wallet via the Natwest app, only Google Pay (which I don't think works any more?). Can't get my card registered as Natwest won't send text messages with an authorisation code.
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北京线下
(@NormanB47489009) reported
Customers also have access to 24-hour telephone banking or by logging on to NatWest Online Banking.
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Ryan.
(@TrazRyan92) reported
@DisorientatedD @PhilHay_ There account has been blocked for fraudulent activity. Cooper is going down to NatWest In the morning with his driving license and utility bill I believe
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Rob Hallstrom
(@RobHallstrom19) reported
NatWest RBS has been Voted worst experience for Customers 2021 have they done anything about have they hell most Obnoxious Customer Service but i only want my Balance Kylie Minogue - I Should Be So Lucky - Official Video
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Rob Hallstrom
(@RobHallstrom19) reported
NatWest shove every other App ya Online Shite up ya ARSE it is open to abuse it has been proven several times your security is Shite you dont pay decent people for computer programming have fun with this **** faces Deborah Harry - I Want That Man (Live 89)
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Post Office
(@PostOffice) reported
@JoshTomBrown_95 Thanks for confirming. As per our agreement with our partner banks, we can't contact Natwest about your account for security reasons. Natwest provided us with 0345 788 8444 for their customers to call so they can look into any issues with our banking teams if issues arise. - Tom
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jay
(@jayh249) reported
@Dave_Blogs @MorganBroadcast @firstdirect As a Natwest customer, I checked the app with a friend and definitely cannot get my PIN number to display in the app. however in my Santander app it is easy to display the PIN - once you enter the security pin (which you would need to know)
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angana bhattacharya
(@Angana_drb) reported
@NatWest_Help not only the people at branch unhelpful; they were rude and overbearing. Not a word of apology for the terrible customer experience she had. Looks like you dont do enough training @Natwest, Fishergate Preston. #worstbank #NatwestPreston
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jay
(@jayh249) reported
@MorganBroadcast thats brilliant news that Santander have accepted full responsibility and are going to refund all thr fraudulent transactions. just to let you know I am a Natwest customer and cannot get my PIN to show in the app.
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Dr Falak Tabassum
(@DrFalakTabassum) reported
@NatWest_Help Totally understand why accounts get blocked,but banks do get back to customers ASAP & do not keep them deprived in the name of safety for 4 days. YOU have blocked access to the APP too! Tel team will repeat the mantra that they CAN NOT DO ANYTHING. #Banks #Natwest
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Darren Bunting
(@musichqhull) reported
@bbcburnsy re banks, Natwest in Hull city centre are reducing services regulary, I was in yesterday only 2 counters of 4 where in use & on Saturdays they do not have a cash counter service. The staff are lovely but banks are providing a poorer service now & long queues !!
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Bhav Patel
(@bhav_is_bhagi) reported
@NatWest_Help i#my natwest credit cards have disappeared from the app? Is there an issue ?
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Bean Angel
(@BeefHenchilada) reported
That biometric approval on the NatWest app’s a gobshite. I hope none of those ******* photos of me blinking my eyes ever end up on a database *******.
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Bijan Parsia
(@bparsia) reported
Ok. Another note from NatWest telling me my mortgage rate has gone up. Now 5.25% (I started at 4%). Thank goodness I have a offset mortgage with a full offset. I’ve long been puzzled by the ubiquity of variable rate mortgages in the UK. A “fixed rate” tends to fix it for 2 yrs.
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Rob Hallstrom
(@RobHallstrom19) reported
Ha Ha its so how it is reminds me of NatWest Customer Service Meltdown (non-edited)
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Tony Tony my little pony
(@TonyPhatt) reported
@ClimateWarrior7 I might take a **** in the nearest NatWest and see if they'll write off my credit card debt.
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Darren Vaughan
(@dazzler1978) reported
Anyone else having issues with the new NatWest MasterCard declining on certain apps.
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Rob Hallstrom
(@RobHallstrom19) reported
NatWest RBS i have not forgotten about you either give your heads a shake shove ya Online Banking ya App & not being able to help Folks during certain hours STOP being freaks & give Customers what they want its our Money NOT yours I want my Balance (Good Luck Rob)
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Rob Hallstrom
(@RobHallstrom19) reported
Ha Ha CEO of NatWest we must do something about our Customer Services just leaked out
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pensioner getting older
(@Terry01824970) reported
Lidl Mablethorpe strike again refused my natwest card and their card readers are natwest owned so went to ATM at the coop and no problem trolly full of frozen food I have not shopped there for the last year due to rude staff member but this time it was the wife using my card
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pensioner getting older
(@Terry01824970) reported
Beware of using a natwest card in lidl Mablethorpe their card readers are natwest and refused my my new narwest card so had to leave the shopping there and went to an ATM at the coop and got the money out no problem This is a natwest lidl problem but the wife used my card
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JANE BROOKS
(@BUFFYANGEL47) reported
Minutes and saw two customers served on two manned counters. I don’t understand it, We use Halifax and Lloyds and it normal service. At NatWest you feel like they make it as difficult and time consuming as possible for daring to want to do something in person. I’m helping her
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Rob Hallstrom
(@RobHallstrom19) reported
NatWest but please Miss i only want my Balance i would love to give you that Mr Rob but right now i am in Labour my waters have Broken & they will not give me time Off i think the Baby will be Born in the NatWest rest room but good luck with your Balance
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Rob Hallstrom
(@RobHallstrom19) reported
NatWest new rule we can not help you unless its an Emergency after a certain time
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Zena Marks
(@ZenaMarks) reported
@NatWest_Help's banking services have to be the least common-sense, most awful I've dealt with. And I once banked with RBS. Please don't bank with #NatWest.
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Rob Hallstrom
(@RobHallstrom19) reported
Hey NatWest what if this was someones Gran give your heads a shake & quit cutting off the older generation they dont want your **** App ya Online crap they want Customer Service Dolly Parton 9 to 5 (Live 2019 Performance from 50 year anniversary)
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Rob Hallstrom
(@RobHallstrom19) reported
NatWest(Agent) Help this Boy keeps calling asking for his Balance what can it mean is he asking for something i can not provide am i an Alien who is he i am so scared Balance what is it he wants oh i know he wants his balance Kylie Minogue - I Should Be So Lucky - Official Video
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carlos
(@slightlyforeign) reported
2 hours later waiting for NatWest to help me and I now have had both my cards cancelled, sent out to me and left with 0 cash
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Rob Hallstrom
(@RobHallstrom19) reported
Hi ITV good result for the Elderly with NatWest CEO is pissing his pants worse than that they know they have been **** for years & let it go shameful getting more arses on seats i doubt they know their Job but its a start Kylie Minogue - I Should Be So Lucky - Official Video
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Ⓥ∞🧠Ⓐ⟭⟬🔮
(@AutisticGuide) reported
Why's everything got to be Area ******* 51 nowadays? Even your own ****. ******* childlocks on ******* everything - INCREDIBLY frustrating! Nobody's stealing from me, mate, I'm poor as ****. Like, chill Natwest, damn - overly sensitive, unnecessary hypersecurity is annoying.