NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Login (26%)
• Website (22%)
• Mobile App (19%)
• Transactions (15%)
• Withdrawals (11%)
• Transfer (7%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Northampton, Whitefield, London, Birmingham, Salford, St Albans, Ludlow, Bristol, Maidstone, Plymouth, Telford, Burry Port, Westminster Abbey, and Chard.

City	Problem Type	Report Time
Northampton	Website	3 days ago
Whitefield	Website	1 month ago
London	Transfer	1 month ago
Birmingham	Website	1 month ago
Salford	Login	1 month ago
St Albans	Mobile App	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steph Niciu (@StephNiciu) reported 8 minutes ago

  @NatWest_Help When I click on DM shows the screen for a second and then not. Yes, I do have access to the Natwest app.

• 
  Bjorn Again (@NewBjornTab) reported 8 minutes ago

  NatWest - your support for elderly people is so bad! You have very little empathy for relatives & you just don’t listen to those trying to help & resolve a problem. Call after call is the same! It’s like talking to a brick wall!

• 
  Boogie Sham (@hard77593) reported 10 minutes ago

  Anyone had a problem with opening a NatWest business account? I've been waiting a month!! No one answers the phone, I've been waiting for 40minutes this morning, no one answered. Online you get Bots. Fed up!

• 
  Anthony Williams (@bullsboy) reported 12 minutes ago

  @StephenMulhern You could come and see the duck outside the job centre in Heanor, or I could take you down the road to Ilkeston where the top rated thing on Trip Advisor is a hole in the wall next to NatWest

• 
  Vaibhav Tiwari (@vaibhavtiwari3) reported 14 minutes ago

  @NatWest_Help @NatWest_Help I am in severe financial hardship. Gotogate conceded my £1,298 refund weeks ago, yet NatWest is holding my funds until June 7th. Ombudsman Case PNX-6001799-B1R6 is open. Why won't you provide provisional credit to a loyal customer in need?

• 
  dav1d.btc (@dav1dbtc) reported 17 minutes ago

  BoE warnings about stablecoin redemption are a joke. Try withdrawing any significant amount of cash from your bank and see how simple 'redemption' really is. Recently, UK bank NatWest blocked a customer from withdrawing their own money because they would not explain to the bank why the cash. And the Ombudsman backed the bank. This isn’t about consumer protection. It’s about protecting the banking monopoly. If Andrew Bailey is genuinely concerned about redemption risk, he should be looking at non-custodial systems like Ducat. Redemption happens in one Bitcoin block. I think I may be waiting some time.

• 
  UniteinNatWest (@UniteNatwest) reported 20 minutes ago

  @KatieW456938 Thanks for raising these points. We’ve checked and the revised FAQs were not shared with the Unite NatWest reps in advance of publication but Unite will raise these issues on Monday. A Unite FAQ set was issued this afternoon.

• 
  ʙʀᴀɴᴅᴏɴ ʟᴇᴇ (@Brandn_L33) reported 24 minutes ago

  @AutoInfatuation No complaints with our Ltd one through Mettle. Owned by NatWest provides free access to FreeAgent accounting software. Also have the other business setup with Starling Business. The scary stories of Revolut accounts being shut constantly put me off therefor didn’t look at it.

• 
  Three Shires Head (@ThreeShiresHead) reported 30 minutes ago

  @AaronBastani My Samsung S23 Ultra is insured through NatWest. I had a cracked screen, broken charging port & damaged frame. Paid £50 & got all three problems fixed plus new battery, all data restored. Took a man in a van at my house about an hr. Don't see the need for these EU restrictions.

• 
  BANG!³ (@Str8Buckets_) reported 31 minutes ago

  There needs to be something about Ultra @Revolut but just below private banking I'd love that concierge service NatWest are marketing to me but at Revolut

• 
  Diane Berry dynamayphotography (@dbsWebsites) reported 32 minutes ago

  @NatWest_Help Somethinhbis going with accessing accounts, i’ve been locked out for no reason, i’ve asked other people with natwest banking and they’re having the same issue. have you been hacked, google said there’s been no confirmation

• 
  dobbsie (@paulcdobbs) reported 34 minutes ago

  @robprogressive A couple of years ago I went to buy some BTC from Coinbase as I had done many times. Natwest declined my card several times so I called the bank and was told there was no problem and to wait and try again. This continued for 24hrs so I called them back and eventually they put me through to another office - after several conversations someone came on and send actually Natwest have blocked any purchases on crypto exchanges due to the risk of fraud - I went nuts, if this is bank policy then why did items so many calls to get this response - I can check a box confirming that I accept the fraud risk and send my life savings to a Nigerian Prince but cannot invest with a US stock listed company which I had done many times previously - the UK banking industry is absolutely terrified of BTC - they recently allowed some investment in BTC ETF's (not quite ETFs but similar) in reality it's virtually impossible to access these. If they do this with gold then that's another thing altogether - I live and work in Asia now and gold is a key pillar of investment as they never trust the government and banks as burnt so any times in the past

• 
  VIX (@Victori06190611) reported 36 minutes ago

  @DegenerateNews This is a big deal! Barclays and NatWest are known for hating crypto. They legit will close down your account if you deal with crypto in the past.

• 
  Musa (@mkhankhakwani) reported 40 minutes ago

  NatWest is a **** bank they stole my money as well

• 
  Aparajithan N (@aparajithan) reported 42 minutes ago

  @kartik_kannan Impossible, not even news… but thats also the reason I sat through the entire Natwest final in 02 because I was leaving for the US right after that & was afraid that i may not get to see another game for a few years… though that didn’t happen… but glad i sat through that game.

• 
  Paul mear (@spottywolf) reported 44 minutes ago from Ludlow, England

  @MartinSLewis Mortgage question - my fixed rate is up end of June with NatWest 🥲 Got 7 years left. Fix or tracker ?

• 
  Newton's Laws (@Newtons_Laws) reported 44 minutes ago

  @RBS_Help I wish to withdraw my consent for using or storing my biometric data but cannot see where that option can be found on the NatWest Group websites. Can you help with this? @NatWest_Help

• 
  JDBell (@bell_jd) reported 45 minutes ago

  My NatWest app asked me to enter pin rather than bio fingerprint login now it just keeps timing out i can't login using a browser as i need to approve in the app. Any ideas @NatWest_Help

• 
  R (@rjb_1998) reported 50 minutes ago

  @JoeStephenson96 Tbf bankers and people working at a bank are different, if someone turned up to their customer facing role at NatWest hammered I don't think they'd last very long

• 
  Dilip16 (@Dilip162) reported 51 minutes ago

  @suzuki2wheelers I requested for doorstep test drive of Access ABS model online through Natwest Suzuki Chennai.I received email confirmation on March 11 vide reference number SUZ-6608951144. As the dealer didn't contact I called your helpline no.18001217966 on 12/3 & informed 1/n

• 
  Rich (@rich_rdctd) reported 51 minutes ago

  Natwest Bank just dropped a banger. "Tomorrow begins today" they say. If you set up biometric approval in the mobile app or Voice ID for Telephone Banking, you gave them consent to use this data. As per their email: "From 20th May, Natwest will use ‘legitimate interests’ to process biometric data, instead of your consent. Legitimate interests is a term in Data Protection Law, which means we use your data only when necessary and where we have carefully balanced your rights in the public interest." Bear this in mind as you cannot update your details or send more than £750 without using their biometrics service. @freddienew @DecentraSuze

• 
  Joe Smith (@IzriteAD) reported 51 minutes ago

  @peterjukes This was literally 3 years ago, the article states the short position was held since the spring of 2023 before the announcement that coutts closed his account. If Farage got the letter in June 2023 but they were already shorting NatWest, then this will be a non-issue.

• 
  Lord D (@rmeatbags) reported 54 minutes ago

  It literally felt so ******* good to have a million pounds I checked my notifications and saw the NatWest transfer and it was euphoric. I genuinely thought it was real I’ve never had such a vivid dream. There was no weird **** happening

• 
  Fiona Hurst (@fiffihunnybunny) reported 60 minutes ago

  @realdoll03 I did mine in the bank that you are having problems with .I don't suggests natwest my son got problem with them regarding his child trust fund .good luck

• 
  P Crizzle (@p_crizzle) reported 1 hour ago

  @NatWest_Help I wish to make a complaint about the service I’m receiving from NatWest in respect of a Business Bank Account application. We’ve already received compensation for one complaint but the bank are being obstructionist, awkward and frustrating.

• 
  Gen Kofi🇬🇧 🇬🇭 (@Ko_fi_Ob) reported 1 hour ago

  @Lifeofdavie_ Most banks are shutting down due to 90% automation of processes. I have an account with NatWest, the branch in my town has only 2 staff: One teller/customer advisor and Branch Manager/Lead. Machine to deposit coins, cash in, pin resets, cheques scanners, digitised processes!

• 
  Nathanial (@ForgetNr) reported 1 hour ago

  @MrFamilyOffice It’s Natwest service with a fancy name on the door

• 
  puristini (@jurisdoctrine) reported 1 hour ago

  Emails included Wells Fargo Bank ING Direct HSBC Bank NatWest Capital One Citibank Chase Bank Dubai Abu Dhabi London Nigeria I opened accounts with login access as well. I went into both Chase and Citibank to deposit cheques sent by FedEx and UPS delivery service.

• 
  Banilla (@brd_smth) reported 1 hour ago

  @0ldEnglishman @iforgotthefall Literally nowhere does that say anything about student loans. No matter how much you wanna grok something, you can’t access a student loan unless you’re British or settled. If NatWest wanna loan a Bulgarian £10k than that’s on them. Not the tax payer.

• 
  Di Beirne (@ScattyCat) reported 1 hour ago

  @NatWest_Help Hi - been trying to make a payment to HMRC via their app. In app, it directs to NatWest app for payment approval. For last few days, can log in to NatWest app when directed, but page to approve payment is just blank. I've used this way to pay in the past with no 1/2