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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (40%)
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Login (29%)
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Transactions (17%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Berkhamsted, Croydon, Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Berkhamsted |
Login | |
| Croydon |
Website | |
| Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Billy
(@XXIV_Anthan) reported
@Calvvv_ @NatWest_Help Same here, I had -350 deducted now another £100 wtf is going on with NatWest
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Adam Kerwood
(@kerwood_adam) reported
Is NatWest app down again? @NatWest_Help
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🅙ᴀʏ
(@FxxxJay) reported
@iamtomskinner With Natwest you can block all gambling transactions from the account. Hopefully other banks allow same thing, do that let him get back on track without being able to gamble and as time passes the urges will subside
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Kevin Sloane
(@KevinSSloane) reported
@MerrynSW According to it's website, NatWest has 19m customers, so they have 3.8m customers investing in crypto? Wow! Forget about starting off by investing in a tracker fund, let's just go straight for the sharpest knife in the drawer!!
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Mike Rhodes 🎬🎥 🇬🇧
(@drummerboy64) reported
Any one else having @NatWest issues today?
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sjak54
(@sjboxofficer) reported
Of I dont have authority to close my own buissnes account- Who ******** - runs my buissnes? That man will know what I been true with NATWEST
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Letsgetfiscal
(@getting_fiscal) reported
Tens of thousands of NatWest customers charged twice in Visa card glitch...
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Drahcir
(@DrahcirArt) reported
@NatWest_Help "Sign up for a Natwest credit card. We'll make your first repayment date 30th month, a day or 2 before most people get paid. Brilliant!". Changed now for subsequent months, but how idiotic is this. No choice to select payment date when sign up. Poor service.
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Joe Winder
(@JoeWinder5) reported
@NatWest_Help Thanks for response. Hopfully it is resolved soon. Was unable to locate any information on main natwest Web page about error it has been noted only through news media posts.
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VillaBone
(@villabone) reported
Natwest currently have a software issue where some payments have been taken twice. App is down
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Liz
(@liz_brown2610) reported
@YardleyShooting @LloydsBank Try being with @natwest they had a glitch notified me today payments taken twice instead of once 🙈🤯.
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ruby cooper🌺🌺🌺
(@rubycooper007) reported
@Sacajawea1970 @JacklenaB I have a dreadful situation where the @metpoliceuk ignored and covered up over 60 crimes committed against me and over 60 metropolitan police refused to help me when I was stalked by a clerk at natwest and then framed by rbs..27 years on I'm still waiting for an apology from them
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Tarquina 🍻 🏴😎
(@cherylj541) reported
@drummerboy64 @NatWest Yes. Their website is down.
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Kingsdock ケビン
(@KingsdockToffee) reported
@LettleyPelly @KevinMe05615807 As said, you don't know how companies work. If you had an issue with your RBS mortgage or Natwest closed your local branch is that Boris' fault? The government were the majority shareholder in the group until last month and still own 48%. BUT ARE NOT INVOLVED IN OPERATIONS.
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Phil Jeynes
(@Jeyneus) reported
@cubedweller NatWest. Ok from a customer service POV and the app is good
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Tamzin
(@TweetsByTamzin) reported
It’s been over 24hrs and Natwest still don’t have a timeframe regarding when we’ll get our money back. I am penniless, in minus figures with an unarranged overdraft and they’ve done nothing to help. The only thing they’ve managed to do is patronise people. Shocking
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Karen 🏴🏴💙💛
(@kpearny) reported
@Aid_RAF99 @VirginMoney That’s crap service on phone but good to freeze card if they think diff activity per usual has taken place. NatWest did to me but sent a text asking to confirm I wanted to pay for the large transaction as not my normal and then they allowed transaction to be re done.🤞you sort.
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Steve
(@Leicester4life) reported
@NatWest_Help Just spent the last 30/40 minutes trying to use that web chat facility it's worse than useless. I've spent 7 years as a NatWest customer and at this rate another 7 years will have passed before I get through to actually speaking to someone face to face.
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Tom Wood
(@TomWoodRecruit) reported
@NatWest_Help @NatWest So I have raised a complaint via the link and had a follow on call. The customer service representative (George) essentially said because they have sent letters, they won't remove it. They didn't call or email me to let me know, but sent letters. So they won't remove. Shocking
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Owen
(@OwenDaBoss14) reported
@NatWest_Help and if you can't find a way to "fix" this issue can I rest assured that I will be reimbursed out of NatWest's pocket anyway?
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Shannn 🧚🏽♀️
(@shannnnnnn_x) reported
What ******** is wrong with NatWest banking
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sjak54
(@sjboxofficer) reported
If I dont have authority to close my own buissnes account- Who ******** - runs my buissnes? That man will know what I been true with NATWEST- there is no safe space, No1Cares
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•Laura Spencer•
(@PaintedPainter) reported
@NatWest_Help I'm not even a customer with Natwest, but I'm on the other end of a mistaken fraud transaction and they're taking their sweet *** time closing a case with PayPal 😑 Thanks for the continued stress 👍
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Tamzin
(@TweetsByTamzin) reported
I was already struggling with money this week and now I’ve woken up and most my transactions have been duplicated. Now I’m in minus figures! Wtf NatWest 😩
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Claire Serotsky
(@ClaireSerotsky) reported
Nothing but problems with NatWest. I can't afford for my money to be disappearing all the time 😔
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Tamzin
(@TweetsByTamzin) reported
Natwest are absolutely *************** at this point. Take my transactions twice, leave me in an overdraft I don’t even have and then tell me to contact PayPal myself when it’s their own IT error? Not happy
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Julian Myers
(@Jpmymymy) reported
@leviwinchester the NatWest issue is worst than reported. My dad sent birthday money to my son by bank transfer and his account was debited three (yes three) times. Not just a debit card issue.
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Kimberley
(@Kimbobski) reported
Is anyone else having issues using their NatWest card today?
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B
(@Blix84) reported
Just a quick “be aware” notice. RBS and NatWest have a major issue with fraud - the fraudulent transactions are with Nando’s and Fiveguys. We’ve be hit with fraudulent transactions today. Check and be aware guys!! On phone with RBS now and they’ve already said it’s a known issue
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ne__es
(@IoveworId) reported
natwest customer service is useless man