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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (33%)
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Website (22%)
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Mobile App (22%)
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Login (22%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Stockport |
Mobile App | |
| Manchester |
Login | |
| Bolton |
Transactions | |
| Oldbury |
Website | |
| Edinburgh |
Transactions | |
| Ealing |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Hodgkiss
(@garyhodgkiss) reported
Paid my NatWest credit card via my NatWest app and the payment has been taken twice. They cannot refund as the payment is pending. 40 minutes on the phone and still not able to refund. This is supposed to be the bank who aim to be ‘the number one bank for customer service’
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Samantha Norris
(@SammySnailer) reported
Is NatWest down? @NatWest_Help
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🍁Potmongs
(@notpotmongs) reported
@curlytotsjac What’s a monzo account ? because NatWest used to be able to block gambling accounts but now for some reason they can’t 🙄
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Cian
(@FtblObs) reported
@Rangnick_ball Haven’t got it already yet no.. need to see if I’ve got enough money to put the order through. Gonna have to wait till 2.30 as that’s when NatWest is down til
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Just T
(@MrsEnquiries) reported
@NatWestGroup @COP26 I should add.. .banked with you 38 years, disgusting, non-existent customer service resulting in all savings being withdrawn. Don’t ask us to prove whey you couldn’t do your job, when we have proved we did what was required ! NatWest - shambolic BANK !
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Simon Dickson
(@simond) reported
@ShaneMcC I was a HSBC business customer. When I returned to limited co status, I went with Natwest's Mettle: and can't fault it. All phone based, which is great for a 1-person biz, maybe not for something bigger. Using Wise for international stuff.
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Delete After Use
(@DeleteAfterUse) reported
@LittleGravitas He could have said Natwest which would still be correct but he just can’t help himself
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🐉⚡🐉🔥🐉
(@kittozettai) reported
@NatWest_Help Hi, i'm with RBS but when our local rbs branch closed, we have had to use the next door NatWest, is it possible for me to exchange some japanese yen back to gbp in branch as an rbs customer? If yes, can I know the buy back rate for yen as the website doesn't say.
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Dufford Charleywood
(@McSmeson_da3rd) reported
@sweetsinner3 You have Starling in Ireland? Had problems with Santander and NatWest, none with them, If you speak to them through chat they will authorise large transactions (few Sec questions) bought a holiday home on my card with them! NatWest I would have had to provide DNA or ***** sample!
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Dr Una McCormack
(@unamccormack) reported
Wandered round town like a headless chicken yesterday trying to find where the two closed NatWest banks had relocated to, and walked down every street except the right one, dammit.
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Rachel Meakins
(@rachel_meakins) reported
@NatWestBusiness Absolutely terrible service! Family friend has tried for 3 months to change their joint to a single business account following the passing of her husband. Still not done. Please help her. #terribleservice #bankingnightmare #natwest
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Claire Worthington - Ranty McRantface She/Her
(@WorthyOnTheWeb) reported
Luckily due to the location and time of day I could “limp” to the Asda one. Any other location or later in the day I would have been screwed. I’d have broken down on the M60 because Natwest are allowed to pull these stunts.
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Lloyd Williams
(@lloyd87655) reported
@NatWest_Help hi trying to re log into my account due to being locked out. But NatWest won’t send out a text to me! Is your systems down?
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Kitsons Pharmacy
(@KitsonsPharmacy) reported
Our Flu Jab service is still running! We have had many enquiries - we are still here and can be accessed via the main route down from The Cross/High Street (opposite Natwest). For any queries on reaching us, please contact us on 01905 22861. (2/2)
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The (Sim) Racing Bar Steward
(@RacingSteward) reported
@NatWest_Help if I set up a transfer in the future between my two natwest accounts using the mobile app, what time of day does the transfer occur? I need to set up a transfer on my payday when I have no internet access, but my pay does not arrive in my account until around 4am.
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soph v. 4959
(@sophb66) reported
@NatWest_Help Will this be OK as metro bank decided to **** on me and other customers and sell my mortgage to NatWest so originally my mortgage was not with you
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🌗 プラネットマジック 🎶
(@nf3xn) reported
You're doing a terrible job. All of you. Go home hang your heads in shame but especially natwest security absolute garbage anti-patterns. Site is unusable and it's not even down.
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RealHarshal
(@harshalreal) reported
@RBS_Help No, I have NatWest account but I would like to know how can I access my account online, or how to setup? Thanks
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Starmaker
(@Starmak97295208) reported
@NatWest_Help NatWest pls help inunderstand you have security concerns ets bit I just wanted to pay cash deposit of 20 pounds into an account of someone who banks there. I am no scammer I owe someone 💰 and my bank wont allow me to transfer cannyou help
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NatWest
(@NatWest_Help) reported
@res_crypto Hi there! I can confirm that you shouldn't have an issue withdrawing funds into your Natwest account. If you have any issues withdrawing please contact Binance and they should be able to have a look into this for you and get it resolved. - Tomás
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Baba,,
(@hamoodhababa) reported
@NatWest_Help hi, please help, The Get Cash feature is no where on my NatWest app
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Rachel Meakins
(@rachel_meakins) reported
@NatWestBusiness Oh and just to add, she has called many, many times and has to wait and wait, takes such a long time and still issue is not resolved. #natwest #terribleservice #banknightmare
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Matthew Howett
(@howett) reported
@NatWest_Help hey natwest. the alarm on your cash machine in the wall of tesco metro on kingsland road has been going off every night for more than a week. it’s been reported to you but still no fix. what gives?
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soph v. 4959
(@sophb66) reported
@MetroBank_Help can someone find out for me how your main man Mr Pumpkin selected just 1/3 mortgages to sell to NatWest and by “chance” one of them was mine? Wanting to be rid of a nuisance customer?……dodgy as hell
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Gemma Xx
(@gempercival) reported
@NatWest_Help disgusting customer service today over two hours on hold to various customer service reps to be cut off each time, not one returned my call and promising each they would if we were to be cut off !! I look forward to hearing back from you !! #natwest #natwestbank
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Jasmine the European Cat
(@JeanneBartram) reported
@NatWest_Help And the biggest Scammer is NATWEST. Where they go to extraordinary measures to prevent you speaking to a person. The Robot Cora cannot deal with what I want and is clueless both online and on the telephone. The Branches have all closed down. - I cannot get hold of a
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Chris Ⓥ
(@Chris_Adams84) reported
@NatWest_Help @sophb66 Sorry to jump on this thread, but I’m in the same position with my mortgage! I was told by NatWest on the phone on Friday that I am unable to access an account online with NatWest as it came from Metro Bank, and that my only way to manage it is by phone. Is that not the case?
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JJ
(@Jaysus00) reported
@NatWest_Help The only scam is Natwest not honouring their direct debit guarantee after money is taken out of error and you do noting about it, so off to court we go.
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Gemma Lowry
(@gem3105) reported
@itvMLshow I had a paid account with NatWest. I didn’t request it. I started getting charged in 2005 & only realised in about 2015! Problem was I didn’t check my account back then. I know - I’m a fool! Made a claim in 2015 and they said they would only refund payments for 1 year
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HEALING GEMS
(@whitley_susan) reported
@AskNationwide Good Afternoon Team Nationwide. Please could you help. I cannot login to my account. My Nationwide Card was retained by a NatWest ATM. Please can you tell me how to get it returned. Natwest advised I contact you directly. Thank you.