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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (36%)
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Mobile App (27%)
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Website (18%)
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Login (18%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Transactions | |
| Didcot |
Mobile App | |
| Stockport |
Mobile App | |
| Manchester |
Login | |
| Bolton |
Transactions | |
| Oldbury |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Anne Webb
(@a_webb) reported
@DrHoenderkamp @HSBC_UK NatWest - never had a problem in 40+ years.
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Matthew
(@notfunnymatthew) reported
I genuinely cannot believe how completely terrible every single aspect of NatWest's online banking and app are.
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*Maggie*
(@Jubilee6HX) reported
@NatWest_Help Trying to buy something using my mobile. This new layer of security not really thought through. Have to leave webpage to open Natwest app and 'authorise' but leaving a page cancels a transaction in many cases. Terrible customer experience & incredibly frustrating
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Jack-^-
(@JackBadapdos21) reported
So not only are @NatWest_Help having issues by charging people twice. I've also had online transactions 'fail' but money still taken from my account. One of those was over £250 😐 They told me to talk to the business I bought from, that business told me to talk to natwest 🙃
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J.
(@dilligaf666xxx) reported
@NatWest_Help do not listen to NatWest saying RBS isn't affected, I'm affected from RBS!! I have the same problems that Natwest customers are having so don't know why you're lying! Yet on the phone trying to blame me!! Media coverage anyone? Because if @RBS_Help don't help....
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Channa Durrant
(@channa_durrant) reported
Imagine working for peanuts can just about manage to pay your bills them the bank system fuvk up and your money is lost #natwest #natwestbank @NatWest_Help I need to pay my council tax pls free up my money
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Billy Lady of Dunans🌈 (She/Her) 🏴
(@McBillyuk) reported
@NatWest_Help so I blocked my card with too many wrong pin. Now I need a natwest to sort it. Typed in local weston super mare, in Google it took me to some poor woman's house. Might need to fix that.
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Simone Dunne
(@dunne_simone) reported
@NatWest_Help PLEASE PLEASE DO NOT BANK WITH NATWEST. They need stopping, hound you down when they want something. Made a single mum homeless mid maternity leave / pandemic for PURE PROFIT. Literally pure profit. I told them in advance what would happen and they ignored me
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Fergs
(@FergieFerguson) reported
Adore how NatWest tries to block my £13.75 offy purchase but willingly accepted my £295 dinner expense x
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Del Monty
(@delh3412) reported
@Libstar90 @NatWestGroup @NatWest_Help Yep same here, looks absolutely awful. To the point that I actually may move my account to another bank. #toycard #debitcard #natwest
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Jason_Yee
(@luyi78132843) reported
NatWest chair says best way to help poorest is through benefits . Across-the-board tax cut would be blunt, very costly and give wealthy a boost, warns Howard Davies.
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that northerner
(@thatnorthener) reported
@NatWest_Help @natwest out of interest, do you regularly treat your premier account holders with appalling levels of customer service? Must be just me then.
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Kitty Forman's Laugh
(@heylvlvhey) reported
So a retailer has stated IN WRITING at a least 3 times that they issued me a refund on 12/03/22 but I NEVER RECEIVED IT! #Natwest refuses to help just because the original transaction was in 2020. I'm just at a loss at this point @NatWest_Help
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Charlotte Gullefer
(@charlgull) reported
@DaisyHawken @Eurostar @lastminute_com Last minute never got back to us and Eurostar couldn’t help as it was last minute who booked it so I ended up having to go through my credit card people (natwest) who refunded me and are investigating it! Hope you get it sorted…
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Tes Amis 🇪🇺
(@Brahmaselder) reported
@BloombergUK NatWest have taken transactions twice and called it an error off countless amounts of people still not fixed. To me this is fraud, this is a crime, they have taken money that is not theirs. Disgusting excuse for a bank hoping the big CEOs are taken for every penny they have.
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Ash Paul
(@pash22) reported
@NatWestGroup chair says best way to help poorest is through benefits: Across-the-board UK tax cut wud b blunt, £££ & give wealthy a boost Davies://www.theguardian.com/business/2022/may/12/natwest-chair-help-poorest-benefits-tax-howard-davies?CMP=share_btn_tw via @marksweney
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Channa Durrant
(@channa_durrant) reported
So #natwestbank #natwest be duplicating ppl debit card purchases now I can't pay my council tax and no one that work at the bank can tell me when my money will be sort or how long the issue will continue 🤔 🙄 😐 I'm not rich I don't have disposable income.
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Eason tt
(@qianjin56551456) reported
NatWest chair says best way to help poorest is through benefits . Across-the-board tax cut would be blunt, very costly and give wealthy a boost, warns Howard Davies,
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Birdman
(@bi68495599) reported
@VirginMoney after an appalling start and ongoing issues after leaving Barclays as you offered a cheaper packaged bank account, we are off to NatWest! @richardbranson
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🏳️⚧️ 🇺🇦 Skye Cow ⛧
(@SkyeCoow) reported
Wow NatWest actually has an ongoing issue with some payments showing twice and it's effected me. Nearly fainted when my account was in overdraft
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Emm
(@EmmKolby) reported
@NatWest_Help @TheRealChrisT20 Same here got told yesterday my money would be back into my account last night woke up and I'm still £90 down ill be in my branch to close my account down. What a complete joke people are struggling already and now natwest do this
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Dr. Simon Spence
(@macinfoirl) reported
@GabbyMonaghan Yes I agree. The Ulster Bank app uses the same template as the NatWest app and got better and better over the years. Really hope we get some better competition. BOI’s app isn’t a real app (web page inside an app format). AIB customer care terrible. Hard to find good service
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Stewart Wood
(@StewartWood) reported
Howard Davies (Chair of NatWest) making a compelling case on @BBCr4today for Govt help on the #CostOfLivingCrisis to come through large benefit boosts rather than tax cuts - far better targeted on those with low income & no savings. More efficient, more just. Hard to disagree.
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Simone Dunne
(@dunne_simone) reported
This is actually outrageous. I am quite sure its not allowed. Surely a complaints team of a bank cannot tell lies and ignore you? Wishful thinking that the problem would go away i imagine. Like a naughty teenager. Its insane. Natwest have to be stopped
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Rob
(@RobMcN1983) reported
@NatWest_Help Hi Natwest please sort out the manage my mortgage section. It is not working - it zooms every time you put details in and it will not authenticate the payment cards!
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Kitty Forman's Laugh
(@heylvlvhey) reported
@NatWest_Help thanks for that Abbie but I'm actually more than aware of how unhelpful Natwest is. Working on switching banks :)
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Thomas Bendall
(@ThomasBendall1) reported
@NatWest_Help duplication error, now having to choose between taking kids to school or feeding them, unlock our funds #help #natwest #sortitout
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kirsten
(@kirsten03519311) reported
@DrHoenderkamp @HSBC_UK NATWest exactly the same. Absolutely disgraceful customer service
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Colin D.
(@Beacons_Walker) reported
@NatWest_Help So NatWest phone line busy this morning. They offer a call back service. Great. Opt for that. Get the call back and straight back in the queue. You couldn’t make it up. Account will now be closed. Better banks out there I feel.
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UselessHackney? 🇺🇦
(@UselessHackney) reported
@HistoryOfStokey Actually NatWest in SN High Street is on the old Borough of Hackney side of the road. The boundary with SNBC ran down the middle of the High Street. Even SN station was just within the Hackney Borough boundary before it veered left to run along the railway towards Bethune Road