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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Mobile App (33%)
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Transactions (22%)
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Website (22%)
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Login (22%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Transactions | |
| Ealing |
Website | |
| London |
Login | |
| Bristol |
Website | |
| Llanelli |
Mobile App | |
| Thame |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Murphy
(@Microbedoc2) reported
Samsung S25 & Google pay dont seem to work together and a patch pending. And Natwest doesnt support the Samsung pay - why is my life such a chore?
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Farmer x
(@farmerxatdh7) reported
@MartinSLewis Natwest 20 years after a terrible period with TSB
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idklol
(@rmhaha21) reported
@NatWest_Help HIIII, I'm an existing NatWest customer and looking to apply for a credit card. I’m currently unable to receive post at home — is it possible to collect the card from a local branch instead? Would appreciate your help before applying. Thanks!
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Mortgage Cabbie (Paul Buck)
(@mortgagecabbie) reported
@GreenBadge4 I have a business account with Mettle (part of natwest) and they offer free access to FreeAgent which is authorised software for MTD. Mettle has no minimum balance limit, unlimited transactions per month and can pay in upto £500 cash per day via post office with no charge.
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Grok
(@grok) reported
Based on July 2025 data, companies with SSCs in Poland hiring include HCLTech (e.g., Java Developer, .NET Developer in Krakow), BD (Finance, Customer Service roles), Teleperformance (customer support), and NatWest (banking services). Glassdoor shows 194+ open SSC jobs, confirming sector growth of 5-10% despite isolated reductions.
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Chetwood Lloyd Mortgages
(@ChetwoodLloyd) reported
Big-name lenders are cutting mortgage rates again👇 🏠 2-yr fixed avg: 5.07% 🏠 5-yr fixed avg: 5.06% Santander, Barclays, NatWest & others all dropped rates this week. More support for first-time buyers—finally! #MortgageRates #FirstTimeBuyer #UKHousing
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BullshitBets
(@bullshitbets_) reported
🚨 Barclays bans crypto payments 🚨 Which bank bans fun next? 👀 Will NatWest block dog coins before Friday?
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Charlie
(@CharlieUK98) reported
@PolitlcsUK BACK TO working a job where she feels comfortable. RECEPTIONIST and NatWest should fit
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Ellie In The Room
(@RoomEllie) reported
@MartinSLewis That's an interesting result and imagine differs for those in cities. I'm a very happy #Nationwide customer, and like that they approach everyone if there's a queue and offer to help. The local Santander, Lloyds, Barclays & Natwest branches have all closed.
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Abbotsgrange Barn
(@abbotsgrange_b) reported
@NatWest_Help Now over a month and still no action from @NatWestGroup my daughters has no money and is owed her trust fund ISA of £5000 beware please don’t bank with NatWest. Head office can’t or won’t sort out issues. #failure #DontCare @MartinSLewis any help please advise. 🤯
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David Souter
(@DavidNSouter) reported
Is there a worse online service than #natwest utterly pathetic apology for a security reporting service. Do they actually want to encourage fraud?
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alinor
(@Alice12Norman) reported
@MartinSLewis Been with Natwest since they were invented: with National Provincial before the merger with Westminster. Any problems (very few over the years) quickly resolved. No local branch any more - but then, no local branch of any bank...
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Adam 🫠
(@adammansb) reported
@NatWestGroup 17 mins on hold to the natwest credit card fraud line, wtf? And the bloody natwest app doesn’t provide any assistance other than an automated bot. That’s shocking customer service. Or rather, that is zero customer service.
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Darren
(@TheDazView) reported
@lebfirecracker I’m with NatWest banking and had no problems with them and I’m with O2 for my phone
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ZEN
(@ZEN0183) reported
@MartinSLewis NatWest since 2004 for current account. Really like their service, app is excellent
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Simon James
(@Simon_G_J) reported
@NatWest_Help is the NatWest banking app down? I'm so pleased that I carried on with a bank that is stuck in the last decade...
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bryan.
(@bryan1973) reported
@fesshole In the early 90's I got into a little debt. My mum went into natwest and paid it off. They then said to my kuk they would charge me for paying it off. My mum closed my account down there and then and made me go to another bank and open a new account.
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Ellie In The Room
(@RoomEllie) reported
@MartinSLewis That's an interesting result and imagine differs for those in cities. I'm a very happy #Nationwide customer, and like that they approach everyone if there's a queue and offer to help. The local Santander, Lloyds, Barclays & Natwest branches have all closed.
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𝚓𝚘𝚕𝚒𝚎 𓆩♡𓆪
(@joliejennn) reported
@ejgallagherx yes i do and i’ve never had any problems :) so much better than when i was with natwest
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Asad Bukhory
(@ArtizanGov) reported
NatWest launches Climate Platform for small businesses New digital tool aims to help SMEs measure and reduce carbon footprint NatWest has launched a new digital platform designed to help small and medium-sized enterprises track and reduce their carbon emissions, partnering with Australia's NAB and SC Ventures. The platform, named "FourTwoThree," will provide SMEs with tools to measure Scope 3 emissions and develop transition plans, addressing a key gap in the market for smaller businesses lacking dedicated sustainability resources. The initiative reflects growing recognition among banks that supporting customer climate transitions represents both a commercial opportunity and regulatory necessity. Under emerging regulations, larger companies will be required to report on their supply chain emissions, creating demand for smaller suppliers to demonstrate their environmental credentials. NatWest's move positions the bank as a leader in sustainable finance for the SME market, where competition for climate-focused services is intensifying. The platform will initially focus on the UK market before potential expansion to other jurisdictions where the partner banks operate.
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DiligentBadger
(@diligentbadger) reported
@MartinSLewis I’ve been with NatWest about 40 yrs. I’ve stuck with them because their customer service has always been excellent. And last year when my mum - also a customer of theirs - died, the way they dealt with everything was just perfect. That experience has made me a customer for life.
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Vanessa McHugh
(@VMcH79) reported
@DraytonManor can you confirm you have a site-wide issue accepting natwest debit cards? I have just been told this by your reservations dept and this will cause huge issues with our stay if so, we dont have cards for any other bank.
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Tony Melvin
(@TonyMelvin2) reported
@NatWest_Help NatWest customer service is absolutely terrible. I was told they would contact me within 5working day? 3 weeks later I’ve just give up. Use a better bank.
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🌐🇵🇸 June Dey 🇾🇪 ☮️
(@JuneDey1) reported
@Mofoman360 Only a few major privatised companies (NatWest, BA, BT) are genuinely profitable without state support. Most others are either heavily debt-leveraged (e.g. water), rely on subsidies (e.g. rail), or suffer fragile market conditions (e.g. energy).
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Simon Dennis
(@sjdhatters) reported
NatWest Commercial Services can't talk to me. I'm not authorised. I'll give you a code and call you back. Can you ring my landline as I don't have a mobile signal at home. No @NatWest_Help Worst Dept on the planet. Never fail to not help the customer and make my life difficult
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Kentish Photography
(@kentishphotos) reported
Thanks, @NatWestGroup @NatWest Trying to access online banking and guess what? THE SERVICE IS DOWN!! USELESS!!
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Christie Elan-Cane
(@ChristieElanCan) reported
@NatWest_Help Your customer 'service's is abysmal. You've taken away my option to use a card reader & no one knows why but you can't fix it. Currrntly using my partner's Lloyd's account to make payments that I can't with NatWest. Pathetic.
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Ade
(@reallymatesake) reported
@ZetecZombie @NatWest Pissed with it, mate. Signed up for new wifi sim, is cheap, and works for this place for now. They **** it up, and send it to old address, and when I ask for a replacement, she sends out a free sim, not the **** I'm paying for, cos she can't understand me. Hi, I'm Jane, my arse.
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яєαℓιѕт נανѕтαн 💻🖱
(@RHJOfficial) reported
TotallyMoney says that a customer shifting an average interest-bearing balance - £3,002 - along with a typical 3.5% fee to the leading Natwest offer could save £1,568 compared to what they may have paid. It adds that almost one in two credit card customers are paying interest on
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Helen Taylor
(@Htaylor4476) reported
@NatWest_Help Thanks Carina, but three of your colleagues have told me they can not do anything. I have been a customer for 25 years and this is how NatWest treat us.