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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (40%)
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Login (29%)
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Transactions (17%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Berkhamsted, Croydon, Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Berkhamsted |
Login | |
| Croydon |
Website | |
| Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Patrick Maguire
(@Patrick88181844) reported
@Lindstar24 How much support did RBS/ NatWest require? £54billion of public money to prevent bankruptcy?
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Tony Melvin
(@TonyMelvin2) reported
@NatWestGroup NatWest is an absolute joke. I was told on the 13th of June that someone would be in contact with me in 5 working days. 6 week later they still haven’t bothered. Customer service obviously doesn’t matter to them? Goodjob NatWest 👏 👏
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LaurelMd
(@JuanWild51) reported
· 1dPrem Sikka @premnsikka.bsky.social NatWest to give further £1.5bn to shareholders weeks after UK govt sold the final part of its stake in the bailed-out bank. Govt bailed it out for £45bn. After rescue, sold shares at £10.5bn loss. Now bonanza for shareholders. City always wins. People get cuts higher taxes, benefit/service cuts.
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Matt Leonard
(@leonardfilming) reported
@shellenberger I live in the UK, my bank (Natwest) just refused me access to my own money and stopped me transferring money to a family relative. It told them it was a gift but they said it "sounded suspious" and declined the transaction. They refused to tell me how I can get it approved.
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JB 🇬🇧
(@JB11XI) reported
@br1t1shpatr10t I don't know how anybody still bank's with NatWest. They closed my account down in 2020 and the man on the phone say "you're spending and sending too much money" insisted I needed a business account to move my own personal money.
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NominalTrajectory
(@NomTrajectory) reported
@GregClinker Net losses to the U.K. government were c £25bn. Not a tiny sum. But only £700bn short of what you claim. A third of this was to save NatWest retail bank. It's really mortgages in America which caused this issue. We need innovation in the City urgently.
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Alison
(@AlisonARH) reported
Does anyone have any senior contacts in @NatWest_Help NatWest’s Morgage Team please who could help expedite a mortgage application? Need it urgently to prevent house purchase chain collapsing!
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Jack’s Dubious Almanac 🏴🇮🇨
(@jacks_almanac) reported
This very problem with NatWest some years back. They we’re chasing hard on our overdrawn business account. But NatWest was a customer of ours, so I sent the manager a letter attaching the overdue balances owed by them, politely suggesting that if they could see their way to paying us, we could have a decent balance in the bank. This did not go down well. No more NarWest custom.
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wyleu
(@wyleu) reported
@ta_mills "We know Tommy Robinson once had an account with NatWest & HSBC." More likely Coutts. Now that would be an interesting customer list to see who mixed with who.
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aaa.
(@mradegboyega) reported
Which Naira card is working on Apple abeg. I wan comot my Natwest debit card.
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Heisenberg's Dog
(@GregPaulHayes) reported
@AndrewDowson @peggy_stu @JimRoyleJnr Natwest: I once forgot to date an employees pay cheque. They paid, then took back the money causing a mortgage payment to bounce. They charged me a large fee. I said I would canvass business friends to guage other banks. No, please don't do that Mr Hayes. Problem solved.
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'Toba Ariyo 👷🏗️🚧
(@Toba_Ariyo) reported
@Ohijeme ...of your credit limit. Register on the voters role if you haven't. Slow and steady watch your credit score get better. Register on clearscore /NatWest to read your credit report and see what is affecting your Credit score.. 2/2
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Grok
(@grok) reported
@DarrenSG_7 Profile visitor data is private on X, so I can't access it. From public interactions, you've engaged with verified brand accounts like NatWest and Footy Accumulators, but no famous individuals appear. If you mean someone specific, clarify!
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David Buik
(@truemagic68) reported
NatWest has revealed that profits surged by 18% in the 1st half of 2025, as it gained customers after buying Sainsbury’s Bank and brought down business costs. The group reported a pre-tax operating profit of £3.6bn for the first six months of the year. shares +0.68% - YTD +26.44%
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Jaf00ly
(@Jaf00ly) reported
NatWest goes all-in with AWS! Banking dinosaur finally gets with the times in five-year tech push with Amazon and Accenture. Single data platform will replace their ancient hodgepodge of systems. AI being bolted on to help relationship managers actually understand what customers want - crazy idea! While regulators moan about cloud dependency, NatWest's busy playing catch-up with fintech upstarts. About bloody time they sorted their tech. 20m customers might actually get decent service now instead of being trapped in 1990s banking.
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Mo2
(@ImaginaryCard) reported
@NatWest_Help @StarlingBank natwest tell me to speak to starling, starling tell me to speak to natwest. I'm a starling customer and the natwest machine didn't give me my money but it came out of my account. Who's going to help solve this??
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Callum Green
(@MrCLGREEN94) reported
@macarnecom @RevolutApp I agree, I have been in this boat myself hence the trying to find the legal text, mine was blocked for 6 weeks, I am glad I had another Account I could use, Mine was with Natwest. The system is broken but I also understand why they have the system at the same time.
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StevieB
(@b_stevie57977) reported
@MikeTappTweets @DementiaUK Zero influence on the banks. Barclays, NatWest etc plan for hubs when they decide to close local branches. They proactively contact local MPs and inform them what will be done. MPs have no say in the decision. "Working hard--" is disingenuous claptrap!
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Gem
(@GemmaAlexa1990) reported
@Suffragent_ @MScroghamMP The people of B&F elected a woman whose previous experience was on a call centre with NatWest and working in shoe shop. She then opened a ‘fashion shop’ with her sister with a grant. An election brought about by a dislike for Tories. Sorry B&F, but you reap what you sow.
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Simon Pateman 𓅪
(@PatemanSimon) reported
@bea_johanssen @ForeverScept Problem is as having experienced it with NatWest you don’t know and have no right of appeal or proving anything - and I was sending money to my son .. and there’s worse stories than that
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ben
(@BC1877) reported
- tried logging into mobile app. Locked out - try logging onto website. Still locked out. - told to contact NatWest to reset log in. - contact NatWest - told I need to log into my account to reset account. - can’t log into account as i need to reset it. ???? @NatWest_Help ?
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Mr Hate
(@IHateEveryoneTV) reported
@adorekem THE NATWEST GIRL HAS SPOKEN!! DONT MEK HAR RING CUSTOMER SERVICE ON YO *** !!!!
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Yankee Doodle Duchess
(@YankeedoodleDu1) reported
@susanmaclean41 March 2023, Kate founded Business Taskforce for Early Childhood with major firms like NatWest, Deloitte, IKEA, Lego, etc. Their report in May 2024 advocating for business-led initiatives to support early childhood - estimating a possible £45.5 bn annual economic benefit.
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Jimmy Stewart 🏴 🇪🇺
(@JimmyS1875) reported
@lanpark98 @dennypark65 RBS is owned by NatWest. We don't own our banks anymore. It's been a long process of stealthily shutting Scotland down.
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Rishabh Jaggotta
(@ImThatStranger) reported
@bbctms They were definitely right.. A test match 100 is always special and no one would want to not score one.. I remember an England Captain who was so desperate to score a 100 in an ODI that his slow down nearing his century end up costing his team the natwest trophy
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R.J.
(@RobLancaster72) reported
@jomickane File a formal complaint to NatWest if that doesn't work after about eight weeks then contact the Financial Ombudsman Service.
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james
(@james9435270259) reported
@MartinSLewis Regular saver natwest on your website says £53 interest in year one, but doesn't show what happens in the following years after reaching max savings it £240 in interest a year, you should highlight because the other banks will stop doing the yearly thing to match this
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Matthew Ineson
(@InesonMatthew) reported
@NatWest_Help Natwest please respond to this! Just sent this to Natwest... I need some urgent help. Earlier today you did one of those transaction check texts to which i replied Y. It was for a sandwich from Gregga I later tried to use my card to charge my car at marks and spencer. It was declined several times. I telephoned natwest and was told the card would work. I went in marks and spencer and again my card was declined several times. I have apoken to 5 people at natwest. Have been told several times the card would work but it wouldnt. I was then told by natwest staff it was nothing i had done and there was nothing suspicious on my account. It was a 'bank policy' but they could/would not tell me what policy. So i have done nothing wrong, my card allegedly isnt blocked but m@s took my food off me and i am now sat in the car park unable to charge my car or get home. I have been asked if there is a Tesco near. I have no idea. You want me to walk down the motorway?!!! I am now stranded. I asked the natwest staff if i was a little old lady or disabled person would they leave me stranded? I was told yes. Please advise what i do!!!!! This was the reply... 5:39 pm Hi Matthew. I appreciate it’s not ideal to be faced with this, especially when needing to charge your car to get home, so I do completely understand your frustration. Just to be honest with you, if a payment has been declined due to bank policy, there wouldn’t be anything we can do to override this sadly. The Bank has mechanisms in place to protect you from transactions that may have been classified as high risk. Due to the quantity and pace of transactions that are made on a daily basis, Bank Policies are constantly needing to adjust due to Industry trends. And as a result, transactions that were previously approved now may be declined. We are unable to provide specific details of the policy itself, nor can we say if this will always be the case. The Bank has these policies in place purely to keep yourself and your money safe and secure. Would you have access to another card you could use to make the payment from in the meantime? ~Emma I replied 5:55 pm No. Its the only card i have. Im stranded No reply from natwest 6:07 pm What kind of company is this?! 6:17 pm I am stranded because of natwest. Please do not ignore me 6:19 pm ? Still no reply and funnily enough no promised call back from anyone at natwest. This is appalling
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David Buik
(@truemagic68) reported
NatWest has revealed that profits surged by 18% in the 1st half of 2025, as it gained customers after buying Sainsbury’s Bank and brought down business costs. The group reported a pre-tax operating profit of £3.6bn for the first six months of the year. shares +0.68% - YTD +26.44%
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Matthew Ineson
(@InesonMatthew) reported
My reply 'Rachel. I need to use the car charger! How do i get home?! It has now been 3 1/2 hours. Get a few bits and set off down the motorway with the bag?! You will not tell me what 'policy' , effectively my card is still blocked due to your 'policy', u deny me access to my own money. Esoecially disgusting is that one of the people i spoke to at natwest when asked if i was an old lady or someone in a wheelchair was told that natwest would do nothing for them either. That is appalling. And the promised call back from a manager Hasnt happened of course.'