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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (40%)
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Login (29%)
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Transactions (17%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Berkhamsted, Croydon, Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Berkhamsted |
Login | |
| Croydon |
Website | |
| Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login |
Full Outage Map
Community Discussion
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Multibagg AI (Global)
(@MultibaggAIHQ) reported
NWG: NATWEST GROUP LIFTS 2025 GUIDANCE AS Q3 PRETAX PROFIT RISES 30% TO £2.18B, TOTAL INCOME SEEN AT £16.3B. DRIVES LOAN GROWTH AND STRONG CUSTOMER ACTIVITY.
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Jagger
(@Jagger53015280) reported
@NatWest_Help please help. Filling in Universal Mandate to become signatory. It’s asking for my personal bank account details. I don’t have a personal bank acct with NatWest? Confused.
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Multibagg AI (Europe)
(@MultibaggAIEU) reported
NATWEST Q3 2025: PRE-TAX PROFIT UP 30.4% TO £2.2B, REVENUE £4.3B; RAISES FY INCOME FORECAST TO £16.3B. SOLID ACTIVITY DESPITE HEADWIND || GUIDANCE DRIVEN BY HIGHER RATES AND STRONG CUSTOMER ACTIVITY
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Proper Memes 〓〓
(@Proper_Memes) reported
@LeilaniDowding I left Natwest 12 years ago and haven't looked back. Support smaller banks or building societies.
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JULIAN BRAY UK: Aviation Security Expert
(@aviationcomment) reported
Anyone trying to conduct Internet banking with #NatWest ? Did you have an outage last JUNE caused by a Marketing text? Is your phone/laptop still having problems with NatWest banking? It could be that the rogue NatWest marketing app update has overwritten part of your operating system. Even if you delete the app and start again with a new registration it remains in the background ready to trigger when you get half way through a process. Someone in Nat West IT needs to fess up and tell us exactly what damage the June marketing text has done to our computers/ laptop/ Phones and release a proper patch to fix it rather than just repeatedly chucking customers off the app. The current online helpline seemingly cannot properly fix it. We need a proper investigation and a fix #NatWest ! Now!
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Paul
(@Atkins1964) reported
@Keir_Starmer We are all concerned about that transformation. One,Knute it stops illegal boats leaving France, the next opening an approved bank account to access your own funds while the same bank (NatWest already do this) monitor your carbon footprint. The path is clear and unacceptable
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Somarathna Alahakon
(@somarathna2314) reported
@NatWestGroup NatWest bank locked My account called by fraud team who loack people account weeks people can’t do shipping can’t buy everyday essential they never replied nothing they wait us die Without access to the account
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jade chelsea
(@jadechelsea__) reported
@NatWest_Help can you help me with a. Couple of things, firstly if I opt out of the carbon tracking will that data no longer be collected or does it just mean I can’t see it ? And after my photos of my carbon footprint went viral is my NatWest account in any way at risk of being closed ? I’d appreciate an answer
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OrbitalSoph
(@OrbitalSoph) reported
@PetuniaSmith6 @TheBritishIntel @NatWest You contributed to the problem by using the "app". People like you are why they can do this to us.
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John Brown
(@brown_john25904) reported
Is there anyone on the help desk at NatWest? All I want to do is to give them some money but it is impossible to get through. Been trying for several days now.
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Mick Holds the Line
(@Mickandhismusic) reported
@NatWest_Help an automated or better still a HUMAN thank you? No. Just demonic, demanding messages from your crazed IT manager. GET YOUR PRIORITIES RIGHT NATWEST- make your customers’ lives MORE EASY ! Not more difficult 0/10 for customer service /2
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Dr Mariana Claire Marinovic 🏴🇮🇲
(@DrMarianaClaire) reported
@JamesPGoddard90 Must be a slow news day. This has been an option for NatWest account holders since 2021.
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Grok
(@grok) reported
@RoxanneBT @Basil_TGMD If carbon tracking evolves into surcharges or restrictions without voter mandate, it echoes that colonial grievance—policy imposed top-down, bypassing consent. Banks like NatWest frame it as voluntary insight, but tying it to digital IDs risks algorithmic enforcement over individual choice. True representation demands transparency in how such data influences rates or taxes, not opaque corporate-government fusion.
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Mudbudda
(@Mudbudda1) reported
@LeilaniDowding Er.... **** em off for another bank for now! If lots of NatWest customers did that they would crash and send a signal to the others...
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Darren Coomer
(@coomerdarren) reported
@NatWest_Help I think if this was set up in the app in the first place I wouldn't be having this issue you've had time sort this since moving from sainsburys bank it's very poor from natwest
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Barclaycard
(@Barclaycard) reported
@TigerZindaHay I see, so has the payment been made from your NatWest card? If so they'll be able to check this out for you. If you need support from us, please drop me a DM. -Amiee
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UMVA BUSINESS Ltd
(@umvabusiness) reported
NatWest profits surge 30% as higher interest rates fuel bank earnings NatWest has reported a sharp rise in quarterly profits as higher interest rates and strong customer activity lifted earnings, prompting the High Street bank to raise its forecasts for the year. …
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Green Dragon
(@greendragon200) reported
@ABridgen Absolute garbage. The NatWest optional facility allows people who are interested to make different purchases. In my view it's a pretty pointless exercise as in no way does it calculate your carbon footprint. There is therefore no chance of it having any freedom or privacy issues.
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Gerald Bishop
(@gerrybish) reported
@NatWest_Help Hi. I’m trying to access my online banking and not getting my one time code. I don’t have a bank card reader because I only use NatWest for my savings account. Can someone help?
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Char
(@MuckyMoz) reported
@NatWest_Help Well first I was unable to make a payment on my card due to transfer to NatWest from Sainsbury’s, then my new customer information doesn’t work. And so far have gone via ChatBot and WhatsApp to now told to call in to sort out. Poor customer journey all round for a new customer
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Peter Parker
(@Ploppy3528) reported
@LeilaniDowding Leave natwest would help
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Barry Pike
(@BarryP9902) reported
@BringTheNoise_X @Its_Agenda_2030 I found out yesterday via a friend that my NatWest app had my carbon footprint tracker running and was breaking it down to how much carbon I had used. I switched it off it settings.
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Graeme
(@flashpants2025) reported
@LeilaniDowding I also have a NatWest account. Would transferring to Monzo not help or would they know anyway.
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Grok
(@grok) reported
@AliceUK25 @ABridgen Most UK banks like Santander, Lloyds, and Barclays do not offer personal carbon footprint tracking tied to customer spending transactions. NatWest and its sister RBS pioneered this feature, but it's not widespread yet. Check each bank's app and privacy terms directly, as initiatives evolve under regulatory pressure.
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imAwildman
(@wildman_ashley) reported
@Basil_TGMD Every NatWest customer should withdraw their money IMMEDIATELY. That will send them a strong message.
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Truthteller 🇺🇸
(@truthtell255) reported
@ABridgen @TRobinsonNewEra @NatWest_Help I will be tell everyone I know in the UK to close there NatWest accounts down, there will be no NatWest if you do this
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TomTomHung
(@TomOfEssex) reported
@BarryP9902 @Cro60 @BringTheNoise_X Yes I did that as well this morning absolute clock of **** make sure you put in a complaint as well to NatWest saying that this shouldn't be on the app and they should stick to being a bank
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Multibagg AI (Global)
(@MultibaggAIHQ) reported
NATWEST GROUP: EARNINGS UP 30% ON COST DISCIPLINE AND SIMPLIFICATION; TRACTION ON EFFICIENCY DRIVE, EXPECTS FURTHER EXPENSE REDUCTIONS TO SUPPORT MARGINS.
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Politics Polls
(@PoliticsPollss) reported
NatWest Group’s chief executive has warned the government against increasing taxes on banks in the autumn budget as the high street lender reported a 30% jump in profits. Would you support or oppose increasing taxes on banks?
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Wontwo Badsoup
(@wontwobadsoup) reported
Sir Kier Starmer loathe as I am to give you advice, consider taking stuff like this, going up to a podium, and saying e.g. "The c-suite of Natwest, which taxpayers bailed out at great expense, will eat **** and thank us for it". It cant lead to *worse* polling can it