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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (32%)
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Login (25%)
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Transactions (23%)
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Mobile App (16%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Yeadon |
Mobile App | |
| Aberdeen |
Login | |
| Chorley |
Transactions | |
| London |
Transactions | |
| Croydon |
Login | |
| Hackney |
Withdrawals |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Parau🤺
(@uglykidgang) reported
Pls NatWest stop showing me when I’ve spent money immediately after I’ve done it. I don’t need to be shamed like this. It’s like “do you remember when you spent £20 on a video game skin 5 minutes ago?” That **** makes me feel bad bro.
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Paul Hand
(@Paul_Hand) reported
@LloydsBankNews Wouldn’t use Lloyd’s Bank. Wanted help when a client went bankrupt on my partners business. Had a plan but first thing you do is cancel our overdraft of 5k. As a result had to let 3 staff go. Most unhelpful bank ever. NatWest now have our thriving business. Stay away from Lloyds!
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NatWest
(@NatWest_Help) reported
@S_Chatss Let's see if I can help here. Can you please confirm if you pay your credit card from a NatWest current account? - Mark
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Graham Ramsden
(@Woolleygiants) reported
@natwest maybe it would be a good idea to employ cashiers to serve customers. One cashier working in Huddersfield is ridiculous.
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DarthYoda2269
(@DarthXL) reported
@NatWest_Help Why the hell do NatWest (fully anti crypto bank) pay for promoted adds on crypto Twitter pages? Get outta here you fraudulent, awful bank
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Nish Navalkar
(@YUVI_NISH) reported
@adityavnathan Didn't Yuvraj light up the 2000 ICC knockout Championship, later the Natwest series, the CT of 2002 ? Anyways, the issue is not a direct comparison, it's just the confidence that these players give. They're also supposed to be ones hitting the ground running with more exposure!
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jane schofield 💙
(@arundeljones) reported
@sallyhinch I was in my thirties though, not 21. My first job was £3331 annually in the early eighties and no one could buy any kind of house or flat on that. Natwest turned me down for a bank account as I did not earn enough as a full time nursing assistant in NHS.
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Go9259
(@go9259) reported
I'm actually appalled @NatWest_Help Arrange a call with Natwest (online meeting) to discuss opening a Premier account and no-one bothers joining the call. No email saying apologies can we arrange. This is basic customer relationship management. Over to HSBC we go.
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Alistair Nicholls #ukcitizen2021
(@AlistairNic) reported
@NatWest_Help Utterly furious that you are blocking me moving my money. You have endless security processes with online banking & the app, but you still block my transfer. Please call me by 10:00 a.m. #NatWest
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ni 𖧵
(@lovefoolishh) reported
@ natwest ur hold music is terrible its making me angry, i want to cry cause ur so damn ugly natwest ugly
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Chris Gamble
(@straticotweet) reported
@MartinSLewis @KwasiKwarteng Good point. Meanwhile getting through to Natwest customer service is awful and responsibility for those that break their security system is heavilly positioned onto customers whilst Bankers get their bonuses
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Hollie
(@HollieHolss) reported
Been on hold for hours to @natwest. I’m just tryna get my child trust fund money🙄service is so ****….
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Kevin Park
(@kijduse) reported
@twickerati This is annoying. NatWest have the only reliable ATMs on the high street. HSBC and Barclays regularly out of service.
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Glenn Matchett
(@glenn_matchett) reported
@Michael26689428 @NatWest_Help I worked for a bank for 10 years (not natwest) there was a lot I wish I could have done to help people but silly rules I couldn't get past
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Jimbo
(@jepwainwright) reported
@NatWest_Help do you realise how ineffective and inefficient your help service is? One message an hour and changing customer service agent with each message is never going to resolve anyone's problems. Does no one from NatWest try your incompetent help service and then improve?
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meg ᗢ (taylor’s version)
(@wouldvebeenthe1) reported
wtf is a natwest card reader and how have i apparently ordered one
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Chris Morland
(@iChrisMorland) reported
@TimD2704 Not a sole trader but have used a load of business banking websites / apps. NatWest is good. Easy to use and you can export 12 months data with no problems. TSB, Santander & HSBC Business all awful in their own ways- limit exporting data to 90 transactions / 3 months, etc.
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Chris Rogers
(@theChrisRogers) reported
@Natwest has wrong business hours in Balham, guy literally just shut the door in my face. Told me I can set up a business account on the phone. Called the business line for them to tell me I have to do it online. Seriously, what ******** is point if your staff??
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Stuart Powell
(@stu_d_powell) reported
Got to love @NatWestGroup @NatWest_Help customer service. Request a call back to avoid waiting in a queue. Get a callback almost immediately, then sit in a queue. Unbelievable. Don’t even get me started on their chat service, poor to say the least #natwest #customerexperience
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ni 𖧵
(@lovefoolishh) reported
NATWEST WTF IS AN ACCOUNT ID, UR MAKIN ME ANGRY
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bobbi ollerenshaw
(@bobbiollerensh3) reported
@NatWest_Help I’ve been trying to ring 03453002585 all week about a withdrawl for my trust fund but nobody ever answers. I got a letter from natwest telling me to ring 03456030313 however when i do it says out of service number. please help?
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Laird Elmski
(@LairdElmski) reported
@TheSecretAcct @PelagicCapital In 1990 NatWest markets shut their options team down and booted most of us out ...the staff mortgage at 5pc under base (9pc) was replaced with standard 3pc over ...that smarted a bit ..F knows why I still have a financial relationship with them ! . luckily the mortgage was 30k
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Laura Culleton
(@astudyincolour) reported
@NatWest_Help my natwest app isn't working. It's not loading to the login screen. Is anything down? It didn't work yesterday either
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Matterhorn
(@Matterh14540649) reported
@NatWestBusiness Perhaps NatWest could focus on actual ‘Customer Service’ first then they’ve aced that they could look at other areas such as Business Integrity - Corporate Responsibility….
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Ella Dickson
(@elladickson) reported
@MrsDMaths I gave up on natwest after similar issue, kept rejecting photos but no reason. Hugely frustrating. Opened a Metrobank account for him instead.
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Tracy 💙
(@PrehistoricCat) reported
@Vex_OG @MartinSLewis Same issue here with Natwest. I don't even have the same card now because they changed my credit card from Visa to Mastercard which might make getting a refund even harder.
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Bolt
(@Bolt_451) reported
@shoddyknight *Orders a big block of cheese* NatWest: That's more like it
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Piers
(@PiersCooper) reported
@ThrosThrosThros @donkyoaty I have an alert set up so when my balance drops below a certain point they text me. They always do so the day after/end of day it fell below when they knew first thing. Drives me nuts. I like NatWest but that service is utterly rubbish.
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Rodney
(@roddersecfc) reported
Well natwest help have been ******* useless today
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NatWest
(@NatWest_Help) reported
@pthane Good to hear back from you today 👋 If you do not happen to be named on our customer's NatWest account then I'm sure you can appreciate that if this is not your account then I'm afraid we wouldn't be able to discuss this request with you here - JB1