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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (32%)
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Transactions (25%)
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Login (25%)
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Mobile App (14%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon and Hexham.
| City | Problem Type | Report Time |
|---|---|---|
 Chorley |
Transactions | |
| London |
Transactions | |
| Croydon |
Login | |
| Hackney |
Withdrawals | |
| Paignton |
Transactions | |
| London |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Makermet
(@Makermet) reported
@WildingGeorgina @NatWest_Help NatWest business banking is a mess. It took them six months to remove a business partners account access, then 9 months to add another. They kept losing forms, giving us the wrong forms, or just plain not listening.
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LeonaLionheart ☠️
(@LeonaLionheart7) reported
@pixiiecat My mortgage is with NatWest. I didn’t have any issues. Done my job 11 years this month too. I honestly think there’s some silly issue with your details out with your control. I can’t think why else you wouldn’t get accepted for anything at all😕 x
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Elisha61619
(@Elisha61611) reported
Whatever this game I'm done you all can go **** yourselves I can't eat no meat chicken kebab etc my banks NatWest Halifax deny my existence but yet I'm on there books everywhere I go people are trying to use turpintine to kill me so thats it I'm done I repeat **** YOU
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Suzanne Wood
(@soozwood) reported
@NatWest_Help How can my daughter access her child trust fund please? The details to log in to your Portal are not working. The phone number never picks up. Over an hour every time I let it ring. We’ve emailed NatWest and they said they can’t help!!
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Ed Frelliot
(@EdFrelliot) reported
@NatWest_Help I tried to pay online and it said card type not accepted so I went to a post office branch and they also said card type not accepted as it was going through as a credit card. Post Office said speak yo Natwest, app help says speak to Post Office
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Sandy Wells
(@frogletsmum) reported
@MartinSLewis NatWest have also done this in the past . Twice I have received unexpected refunds due to errors that they have unearthed. Only small amounts but welcome just the same
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LindaD
(@seagull4a) reported
Not sure who re-designed the Natwest Bankline website but wish they hadn't bothered. Absolutely horrible. @NatWest_Help
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Hina
(@Hina72408259) reported
@RBS_Help is it possible to use the switching service to go from a virgin one account to a natwest? Thanks
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Gary Holman
(@GaryGaryholman) reported
@BergeracChamp I was with Natwest for many years and then they let me down big time styley I really needed them So I changed banks and got 150 quid present
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Everydays Luxury Coach Travel
(@EverydaysTravel) reported
@UKCoachFinance1 I wouldn’t recommend anyone to buy coach on finance after what we went through with Lombard Asset finance part of the RBS and NatWest banking group! Also if anyone buying new coaches at this time of the year are so stupid after seeing no support from the government. Great insult.
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Jamie Summers 🍿 🎬 📺
(@JamieMoviesTV) reported
@HmmmUK @asda_mobile My issue was with Natwest , the card she was using, beng overly secure. I called Asda to sort it out and she used a different card. Haven't used online yet to see if it works now though.
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Kendall Wadley LLP
(@Kendall_Wadley) reported
NatWest customers are being targeted by fake text messages stating that ‘a new device has been registered’, aiming to send recipients through to a website that has nothing to do with the bank. Beware of these type of scams. #scams #ScamAlert
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Ian Smith
(@AngularIan) reported
Dear @audiotent your web site pretty much died during tonight's "Coda" launch. I purchased at £9 but it hung on completion. However have PayPal invoice and download link from you BUT my Natwest account (which pays PayPal) has been debited TWICE. How do I get a refund?
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Kim Rolfe
(@kimmycat50) reported
@SimonMcCoyTV Exactly! So if I work for Barclays and get the **** I’ll walk to NatWest and start work. No interview, no selection process. Should definitely have to stand down!!
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Dominic Sensei
(@dominic_sensei) reported
@wesinjapan Yeah, just compare Natwest (Retail bank) with Coutts (Private bank within the Natwest group): 24/7 concierge with immediate digital access for the rich, but not for anyone else.
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Bec
(@BeckyHales) reported
@NatWest_Help so I have been a NatWest customer all of my adult life. Personal account, savings, business account and mortgage with you. I get scammed out of £100’s over Christmas and ‘the decision to return the funds has been declined’. Thanks so much. Great customer service 👍🏼
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Chris Curran
(@CurranLighting) reported
@NatWest_Help As expected NatWest are not addressing the problem correctly
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Beatie Edney 💙(freelancer)
(@beatieedney) reported
Still no news from @NatWestGroup. They obviously don’t feel any urgency to help customers. Don’t bank with #natwest !!!
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Suzanne Wood
(@soozwood) reported
@StephenAAshurst @NatWest_Help Hi Stephen, my daughter has exactly the same issue. Tried emailing NatWest and they replied saying they could not help. Hoping this forum will shed some light on this! I’ve just slend 30 mins on the 0345 number AGAIN with no luck.
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Beatie Edney 💙(freelancer)
(@beatieedney) reported
Now writing to the branch of @NatWestGroup as @NatWest_Help don’t actually seem to be able to help. Don’t bank with #NatWest they have zero customer service.
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Nitz sharma
(@NSharotry) reported
@bp22 i will work for you, i will do whatever you say, you can help me by paying salary for the work which I will do for you. I am chartered accountant working as an associate for Natwest bank, please give me some work for part time, i need financial help very urgently.
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Josh.
(@joshishere19) reported
@NatWest_Help Hi looking for some help, my anti passed the other week and I have tried to get in contact because you have lost the will. Need some help. #natwest
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John Hoover
(@JohnTerryHoover) reported
**** Mastercard!... Now I have to search for a new bank... And I was wondering while 9 out of 10 advisors with Natwest are foreigners... because the CEO of Mastercard is a Moslem Sikh whatever... I have never felt more unsecure with online payment...
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Prolix
(@prolixdnb) reported
@davewrong @NatWest I dont think so...not sure. So strange. Every other service usually needs you to update the card details again...they seemed to be able to get them from somewhere else, update my account and charge me!
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Charlie Large
(@CharlieLarge) reported
@cineworld Trying to use two vouchers from NatWest but get the following error; Error Adding Tickets The voucher barcode could not be found. Any ideas?
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J⎊shhausen
(@Jbray1992) reported
@NatWest_Help hey guys, trying to pay a credit card bill, 3 times in their app twice on the phone (I’ve approved all transactions in the NatWest app) still being declined! I have a new NatWest card recently, please help!
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Rebekah Lennon
(@RebekahLennon7) reported
@BBCWatchdog not sure if you are aware, RBS and Natwest group are randomly closing hundreds of customers accounts down for breaking T's and C's and restricting access to customers own finances. I wish to expose @RBS as this has now happened to me as well as over 6.5k others!
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James Bottomley
(@_JamesBottomley) reported
@tastecard I'm being told via support that I had a trial of tastecard and you've charged me for a month, even though I already had the natwest tastecard and also the cineworld taste card, think you could refund me for a taste card I never even used?I do not remember signing up.
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borderline diaries
(@codeinebvby) reported
UK MOOTS. obvs going to do my own research but any advice / suggestions or absolute **** no’s when it comes to banks. i want something separate from my everyday banking (natwest) bc ik pre existing accs dont offer better deals. just need an a basic saver w at least some interest
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Dom Porter
(@Dportz11) reported
@prolixdnb @NatWest Apparently some companies have an agreement with the card manufacturers now they can update the card details when a new one is issued. Had a similar issue with a fraud case recently.