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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (27%)
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Website (27%)
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Mobile App (27%)
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Login (18%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Login | |
| Bolton |
Transactions | |
| Oldbury |
Website | |
| Edinburgh |
Transactions | |
| Ealing |
Website | |
| London |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@Xero any issues with NatWest bank feed?? I’ve no refresh facility since Friday 15th….. Drop down option from manage account has vanished
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Dr Claire Feeley
(@DrFeeleyRM) reported
@NatWestBusiness I understand it isn't yet...as per @MartinSLewis recent Twitter post I saw Natwest wasn't offering this. However, as a customer, please can you consider making it available. £100 contactless is far too much.
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Carrie J
(@CarrieJPR) reported
Utterly appalling customer service from @NatWest_Help telephone customer service. After not being able to answer my queries & refusing to connect me to the relevant dept, I was told there's no point in carrying on the call. Not what I expect from a business banking team #natwest
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John Mccormack
(@jdmotors1) reported
@NatWest_Help I’m at my wits end, NatWest froze my account last Saturday, leaving me with no access to any funds, No reason, no contact… It’s now Friday and still nothing… I’ve emailed CEO’s, I’ve emailed fraud department, I’ve emailed anyone of importance and still nothing
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Julian Lane*
(@julesspaceman) reported
@MartinSLewis the current NatWest switching service clearly stated that existing account holders could switch (from select to reward for instance) and still claim £150.00. As of this morning, they have reneged this. Letter to ombudsman on way.
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Emma Collins
(@collinsemma17) reported
@KingBobIIV @NatWest_Help Absolute abominable service from NatWest Child Trust Fund. 🧐 you should be ashamed.
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Colin Willett
(@becks_or) reported
I just about give up !!@NatWest_Help trying to open an Adapt a/c for a 16 year old but the entire process has been awful. BTW I Identify as Mr not Mrs and my surname is Willett not Millett but since I’ve been a NatWest customer for 30 years you should know that
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Daniel Green
(@danngreen82) reported
@HSBC_UK It was business account finally got though and you couldn’t help anyway got told to go in to branch thanks again Hsbc great way to spend over two hours of my time might see if #natwest#barclays can do
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Russell Garner
(@rgarner) reported
Yay, Sunday, and we're spending a birthday talking to Natwest's fraud line and checking that payments have actually been taken due to a combination of a shonky insurance website, a shonky SMS passcord system and a shonky IVR system for the fraud call. It's not even 9am.
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Ollie Clegg
(@OllieClegg8) reported
@NatWest_Help the Natwest app is not working, when trying to log in I get an error message saying "Oops, we've had to log you out of the app, please login to complete your request" however, I have restarted my phone, checked for updates, closed the app and attempted to re-login.
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Liberty4X
(@XLiberty4) reported
@cryptonobes1 @OpCryptoUK I'm with RBS part of Natwest, they pointblank refuse to allow your money to be uplifted to a Crypto Wallet. No such problem with Bank of Scotland, i use SwissBorg and love the simplicity.
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Elkay Reads 👁️
(@ElkayReads) reported
Anyone else been pushed onto a MasterCard from a VISA card and had issues ? My bank NatWest are also doing it before December so I'm not too pleased. Might've been nice to be consulted
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Hubart
(@Hu_barts) reported
@ClaiireBarker @BigIssue Natwest Did it the other day Now I can facial recognition to login into banking My GP doctor at hand is demanding I log in and take a selfie with my phone I might have to cry about it
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Paddy O'Furniture💙
(@Pady_oFurniture) reported
@NatWest_Help Hi I have a long weekend in Poland next weekend. Went into online banking to advise you of the trip so card does not get blocked. I'm not able to use App as my phone (Huawei) is not supported. Have tried calling Natwest but can't help without me enrolling to
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Luke
(@LukeWNewson) reported
@MartinSLewis @MoneySavingExp We are about to switch from NatWest to HSBC. Currently 1.59% end of 2yr fix, to 1.19% for 5 years! Extending from 18 years to 25 as baby is due and reducing monthly outgoings for the medium term. Fix for 5 years as int rates likely to increase dramatically over next few years
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with not from EsqHumbug
(@EsqHumbug) reported
@CallumBruceSNP NatWest Head Office 250 Bishopsgate EC2M 4AA London Greater London England As we all know banks are reducing overheads, why have two headquarters when you can have just one, pretty sure they’d shut down the subsidiary office rather than the parent companies one.
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Hayley
(@HayleyWillz46) reported
@MartinSLewis @MoneySavingExp We've just saved ourselves £114 a month by switching from Kensington to NatWest, we are on help to buy, we were given £500 cashback for switching, this was however swallowed up with legal fees and still had to pay another £300 out of our own money.
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bigdadbelly
(@bigdadbelly1) reported
went into my bank website to get a loan quote today. Over 20% apr. Went on money saving expert. Loans from 2.8%. Clicked on the one I wanted. Hit apply and boom money in my account. @NatWest still sending me emails saying hey still want our **** loan? No ta next job new bank
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Plantzillas 🌱
(@shelly_reith) reported
@NatWest_Help Still waiting, no boiler no communication #Natwest 1 week and counting. Think I’ll change banks, if you can’t fix my boiler with your insurance then maybe I shouldn’t be trusting you with my savings?
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Steven Taylor aka tom
(@StevenT76333973) reported
@NatWestH Ive tried for ages today to try to contact NatWest and tyl It seems to be almost impossible
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Becks Ward
(@becks_ward01) reported
@NatWestBusiness Do you intend to get rid of the card reader for approving payments on line? Everywhere else seems to manage with verifications by text message (as does the login to NatWest banking). Trying to pay my Corp tax but can't as I don't have a card reader with me.
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ME88
(@Metzy88) reported
@kyliejinnah Please be aware of Natwest employees at Natwest Ealing branch. There is a female employee who stole a customer's cash deposit and put a witdrawal transaction through the system instead. Please be aware as more employees may be involved and always check your receipts.
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James
(@James93325014) reported
@NatWest_Help I am trying to find a NatWest credit card email address so that I can send pdf Chargeback claim letter. Any help at all please? Cora chat is not working at present.
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mehul jadeja
(@mehuljadeja) reported
@HSBC @HSBC_UK @NatWest_Help I have been asked to provide a certified bank statements. In other words certified by bank. I bank with both hsbc and natwest. Which branch i can get them certified? Because all rhe branches i ve been to refuses to provide this service.
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ME88
(@Metzy88) reported
@Bitcoinmaxi100 @NatWest_Help Please be aware of Natwest employees at Natwest Ealing branch. There is a female employee who stole a customer's cash deposit and put a witdrawal transaction through the system instead. Please be aware as more employees may be involved and always check your receipts.
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Robin Stent
(@RobinStent) reported
@sytaffel Well quite, this irked me too. I'm particularly suspicious of NatWest's involvement. They make claims about their green credentials on the COP website, but they are still financing fossil fuels.
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andrew106
(@andrew10612) reported
@teaforpterosaur I pretty much only like the Gherkin and the Natwest Tower, that cheesegrater thing is terrible and blocks the view of the Gherkin from the west.
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Richard Alan Beadle #KBF 🧢
(@alfaqfour) reported
@and_herps @Dave0London @GBNEWS I had fingerprint ID to log in to the NatWest app. It only worked for a few weeks.
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Pro Rege et Lege
(@Proregeetlege) reported
@NatWest_Help I've spoken to NatWest on the live help and they couldn't help so they've given me the number to the NatWest switching team... NatWest should have contacted me if they blocked the switch not just pretend it never happened, awful service for a customer of 17 years.
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Soapieeeeeeeeeeeeeeeeeeee 🏳️⚧️ | 🇬🇧
(@cervixthief) reported
But why tf is Natwest support so nice and pleasant. Literally the guy on the phone told me about why he was interrogated by three Australia Federal Police officers.