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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (24%)
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Mobile App (19%)
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Transactions (17%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester and Southminster.
| City | Problem Type | Report Time |
|---|---|---|
 Barlestone |
Transactions | |
| Truro |
Login | |
| Swansea |
Mobile App | |
| City of London |
Mobile App | |
| Brentwood |
Website | |
| Basildon |
Transfer |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Ross Dargan
(@RossDargan) reported
@alistair It doesn't even need to be that complicted. I think natwest includes the fist 6 digits of your post code in your email. A bank used to include a word you gave them too I think but that was a while ago. The problem is you are not a "target"
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Colin D.
(@Beacons_Walker) reported
@NatWest_Help So NatWest phone line busy this morning. They offer a call back service. Great. Opt for that. Get the call back and straight back in the queue. You couldn’t make it up. Account will now be closed. Better banks out there I feel.
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Ann Dawson
(@amdawson384) reported
@NatWest_Help I have now transfered almost all of my money from my account. I am so disappointed with the fact that Natwest have done nothing to improve the terrible external state of the East Ham branch. I have been your customer for nearly 30 years but it is a worry that basics are ignored.
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Truth Matters
(@Trueface121) reported
@NatWest_Help Will close my account and would not recommend NatWest , worst customer service ever . Called 5 times in 5 days , promised refund for payment then call hanged up since each advisor tells a different story . Managers hiding behind dont want to talk. I rather move to HSBC or Barclay
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Jessia
(@fantong94682631) reported
Worst UK bank for dealing with scams issues crypto scam alert . NatWest issued a crypto scam warning to mobile banking users after reportedly receiving a record number of complaints in Q1.
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T • M A R T I N 🌻
(@teexboos) reported
@NatWest_Help • the biometrics facial recognition. is. terrible. worst invention ever. would really recommend you sacking the individual responsible. #natwest
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Evelyn Dalton
(@evelyndalton7) reported
@Natwest I've been trying to pay a bill for @virginmedia but it keeps saying SCA Soft Decline?? Help please x
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Rob
(@RobMcN1983) reported
@NatWest_Help Hi Natwest please sort out the manage my mortgage section. It is not working - it zooms every time you put details in and it will not authenticate the payment cards!
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David
(@davidofsussex) reported
Someone called Kenton Cool doesn’t spend 25 years working behind the counter at NatWest.
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Michael Fairbairn
(@Michael26256854) reported
@munirawilson NatWest Bank in Twickenham is closing down next week on the 19 May.
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Truth Matters
(@Trueface121) reported
@NatWest_Help Would close my account with NatWest , duplicate payments , no support, You ask refund for your money once day they tell yiu , will get refund tomow and next day they say it will be auto fixed. Theifs . Managers like Jamie don't even want to spk about this
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G
(@gforcedme) reported
@NatWest_Help trying to get hold of NatWest platinum travel services been on hold again over 3 hours in total so far #help #natwest
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Charlotte Gullefer
(@charlgull) reported
@DaisyHawken @Eurostar @lastminute_com Last minute never got back to us and Eurostar couldn’t help as it was last minute who booked it so I ended up having to go through my credit card people (natwest) who refunded me and are investigating it! Hope you get it sorted…
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Cory Donoghue
(@mmPandiculation) reported
@EddDaze11 @Morcia happened to me with natwest. safe to say they also lost a customer & the woman even said ‘i agree its wrong, keep investing’ the banks are shitting themselves.
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Mandy Macara
(@mandymacara) reported
Worst service ever at Natwest Wimbledon. Been waiting to be served for 20 mins. Queue not moving. All the manager can say is ‘it’s Friday afternoon, nothing i can do. I totally agree it’s not good enough’. Sort it out Natwest!! @NatWest_Help @NatWestGroup @NatWestComm
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Del Monty
(@delh3412) reported
@Libstar90 @NatWestGroup @NatWest_Help Yep same here, looks absolutely awful. To the point that I actually may move my account to another bank. #toycard #debitcard #natwest
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Aaron Price
(@AaronLewisPrice) reported
from
Upper Poppleton, England
@TSB is getting worse and worse with taking out payments, so slow... Compared to my #natwest account. TSB takes too long taking things out of the bank. Literally get hit with everything coming out the same time. You guys need to speed up payments coming out 😡
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Billy Lady of Dunans🌈 (She/Her) 🏴
(@McBillyuk) reported
@NatWest_Help so I blocked my card with too many wrong pin. Now I need a natwest to sort it. Typed in local weston super mare, in Google it took me to some poor woman's house. Might need to fix that.
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Nerhv
(@Nerhv1) reported
@NatWest_Help 9 times I have attempted to phone NatWest customer service. 7 times I have been redirected to the wrong team, and twice I have had the phone put down on me. How can I contact the DigiDocs team without dealing with representatives that have less than 5 braincells?!
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UselessHackney? 🇺🇦
(@UselessHackney) reported
@HistoryOfStokey Actually NatWest in SN High Street is on the old Borough of Hackney side of the road. The boundary with SNBC ran down the middle of the High Street. Even SN station was just within the Hackney Borough boundary before it veered left to run along the railway towards Bethune Road
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Toria
(@papillon_a2z) reported
@NatWest_Help Thank you. Getting hold of anyone at Optima is a nightmare. Being existing current and savings account holders with NatWest, we really didn’t foresee there being this much trouble. Not the reliable, reputable service we’re used to, which is a shame.
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*Maggie*
(@Jubilee6HX) reported
@NatWest_Help Trying to buy something using my mobile. This new layer of security not really thought through. Have to leave webpage to open Natwest app and 'authorise' but leaving a page cancels a transaction in many cases. Terrible customer experience & incredibly frustrating
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Ben lavington
(@Benlavo) reported
@AirtimeRewards I appear to be having issues with my NatWest card, it’s still valid but doesn’t show up on my airtime rewards account
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Emm
(@EmmKolby) reported
@NatWest_Help @TheRealChrisT20 Same here got told yesterday my money would be back into my account last night woke up and I'm still £90 down ill be in my branch to close my account down. What a complete joke people are struggling already and now natwest do this
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Wolf & Fox •°4BB3R4710|\|°•
(@wolfandfox_888) reported
@BarclaysUKHelp will not be able to access online banking or mobile app until a run an anti wirus scan, I mean had this account since the 90s and now a dead phone you want me check it. Barclays has lost the plot and so I have switched to Natwest. Sort it out will you @Barclays
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Roz Frampton
(@FramptonRoz) reported
@NatWest_Help @sabz_sabz0078 This relates to a post some time ago. Can you tell me if it's a debit card & if we can still use a pin number (not contactless)? Currently use chip & pin, not contactless. NatWest seems to be making banking impossible for many. We want branches, cheque books, not contactless, etc
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Simon Needham
(@Simon16a) reported
@WTW_uk do you know why your website chat function hasn’t been working this afternoon? NatWest group pension fund
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lisa
(@dacheng96948902) reported
Worst UK bank for dealing with scams issues crypto scam alert . NatWest issued a crypto scam warning to mobile banking users after reportedly receiving a record number of complaints in Q1.
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Sheena 🧙♀️🧹🌘⭐️
(@S_h_e_e_n_a_) reported
Years ago I worked in customer services, in one of those phone farms that take calls for lots of companies - Tesco Finance, NatWest etc. I learned that to avoid listening to angry rants all day, I had to convince the customer to tell me what they wanted to achieve with the phone
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Dr. Simon Spence
(@macinfoirl) reported
@GabbyMonaghan Yes I agree. The Ulster Bank app uses the same template as the NatWest app and got better and better over the years. Really hope we get some better competition. BOI’s app isn’t a real app (web page inside an app format). AIB customer care terrible. Hard to find good service