NatWest status: access issues and outage reports
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Full Outage Map
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
- Website (34%)
- Mobile App (17%)
- Login (17%)
- Transactions (10%)
- Withdrawals (10%)
- Transfer (10%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Newcastle upon Tyne, Stalybridge, Leicester, Manchester, Southampton, Barry, Canterbury, Sittingbourne, Didcot, Northampton, Whitefield, and London.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Login | 3 days ago |
|
Stalybridge
|
Transfer | 3 days ago |
|
Leicester
|
Transactions | 7 days ago |
|
Manchester
|
Website | 13 days ago |
|
Southampton
|
Website | 13 days ago |
|
Barry
|
Website | 14 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Erin 🍉 (@anon_alice_) reported@Shellfromzero That's **** for you babe. A long time since it happened with Natwest (thank god) but I remember it could be stuck a while xx
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UniteinNatWest (@UniteNatwest) reported@KatieW456938 Thanks for raising these points. We’ve checked and the revised FAQs were not shared with the Unite NatWest reps in advance of publication but Unite will raise these issues on Monday. A Unite FAQ set was issued this afternoon.
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Bjorn Again (@NewBjornTab) reportedNatWest - your support for elderly people is so bad! You have very little empathy for relatives & you just don’t listen to those trying to help & resolve a problem. Call after call is the same! It’s like talking to a brick wall!
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Duke of Lambeth (@DukeTinoM) reported@TheLightish @LloydsBank @WhiteSaiber It's always Llloyds my wife banks with Natwest and she never has this problem
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BANG!³ (@Str8Buckets_) reportedThere needs to be something about Ultra @Revolut but just below private banking I'd love that concierge service NatWest are marketing to me but at Revolut
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Hector McNeil (@Hector_McNeil) reported@stephenpollard Think you made a big error here. NatWest got bailed out in the financial crisis so think that is a counter to your argument without the state it wouldnt exist and shareholders would have got nothing. Also industries like rail and water just can’t be made competitive. I can’t get Scot’s rail when I want to get a train in london or use Thames water in Leeds cos I don’t want to use Yorkshire water. I am 100% capitalist and set up multiple companies from scratch and employed a bunch of people but it doesn’t work for everything. Also the best rail companies in the world are state owned and many state owned foreign companies bought up many of the companies thatcher sold off. So that makes no sense anyway
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re (@re500v) reported@NicholasGuyatt Was actually In at the time block rock owned ex NatWest towers which had an American dorm for foreign students. Had shops selling American candy. Our resto was in there. Cost approx 500£/wk in 05. We also worked with Hoxton urban lodge who had rooms starting at 29£
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❤️citizen Macca (@P15pm) reported@thetimepls @deirdrecostigan There’s a difference between having an opinion and just punching down. People in Southall needing accessible banking aren’t the problem — decisions by NatWest are. This just shifts blame away from where it belongs.
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Pizza factory (@Pizzafacto90385) reportedHi NatWest,@NatWest_Help My Ebix Cash Forex Card has been retained by an ATM at Tesco, 825 High Road, Leyton, London, E10 7AA. The card got stuck during a transaction and I was unable to retrieve it. Could you please advise me on the next steps and help me recover the card as soon as possible? Please let me know if you need any additional details from me. Thank you for your assistance. Kind regards, Ankith Kumar +44 7552909851
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Paul Lonergan (@miesque1) reported@NatWest_Help Hi. I recently had a change of NatWest credit card but BT are still asking for monthly payment via the old card and this request is getting refused. Can you help, pls. Regards, Paul L.
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Nathanial (@ForgetNr) reported@MrFamilyOffice It’s Natwest service with a fancy name on the door
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Julie D Irwin (@JDIrwinbooks) reported@sabaone @NatWest The current account on the online bank goes back 7 years, but the credit card goes back only six months. The customer service bods say they can only access back a year. Sounds like a fob off to me.
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Robin Nakamoto (@RobinNakamoto) reported@rich_rdctd Sounds like a pretty good reason to tell Natwest to go **** themselves.
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PAUL GODWIN (@godders2304) reported@McNicol94 @NatWest_Help Same here. Two different atms. And Post Office. NatWest phone Adviser said it must be my card. Tried to issue a replacement card and couldn’t action that either. What’s happening @NatWest_Help
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Deborah 🇺🇦 (@deborah_hilliam) reported@MartinSLewis The BBC had a piece on their website yesterday about cheques from HMRC not scanning on the app and she had to go miles to pay it in. My elderly housebound mum had the same problem this year. My sister tried to scan and pay it but it wouldn’t work on the NatWest app.
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Götz von Berlichingen #FBPE (@georgebernhard) reported@MartinRemains @Steven_Swinford Yeah, but if the self-proclaimed media elite stopped ****-stirring they might have to go and do some journalism. Like finding out whether certain hedge funds had inside information when they shorted Natwest, or what happened to the various bribes, or....
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Vermouth (@vermoutharc) reportedUK summons emergency meeting with CEOs of 5 major banks (Barclays, HSBC, Lloyds, NatWest, Santander) on Wednesday. Meeting aims to address economic risks from Middle East tensions, support customers, and discuss banking sector reforms.
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Daniella (@JupitorsL) reported@ZackPolanski Never mind me just down voting the community notes that are willfully ignoring the very valid point. It you got arrested for running into NatWest and smashing up their display, charged for it, then got done for robbing the bank later with no jury or due process you'd kick off.
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Judith Cossins (@CossinsJudith) reported@NatWest_Help And now, 1.5 months later, he STILL can't access her bank account!!! NatWest staff entered his phone number incorrectly. So he can't receive a code to log on. He's asked them several times to change it. They say they'll change it. They haven't mayo do that very hard task 😡😡😡😡
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🌓caleb🐁🧛🧛 MERCH STORE OPEN🧛🧛 (@m0mento_) reported@satsumchi the banking hub in town has a natwest rep in on tuesdays that might be able to help figure out what the problem is if u cant get it sorted online xx
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Newton's Laws (@Newtons_Laws) reported@RBS_Help I wish to withdraw my consent for using or storing my biometric data but cannot see where that option can be found on the NatWest Group websites. Can you help with this? @NatWest_Help
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Mohammed Azhar (@mdazhar1989) reported@suzuki2wheelers Hi, Our Access 125 had been given for service to Natwest Suzuki on Jun 4, and vehicle hasn't been returned back yet. The head of service is giving invalid reasons and keeps on delaying. Request to take immediate steps
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Helen Macdonald 🇺🇦🖤💜🖤 (@alpacapower) reported@MartinSLewis @DrFionaCares I am leaving NatWest after 40 yrs because my nearest branch is now over 7 miles away, there are no cash points & they can’t explain why my second set of 2 debit cards refuse to work in card machines. And don’t get me started on bloody Cora… Customer service is dead.
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An Engineer (@deloreancars) reported@PaulReadGB @LifeThruSpecs Credit cards carry insurance by law. They don't like it, and might even claim it's not true. But squirrelled away in a dark corner of their website is a crappy little form to fill in so they can begrudgingly comply with their legal obligations (been there, done it with NatWest).
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Jumpers For Goalposts (@Anthony86619842) reported@NatWest_Help 35 years as a NatWest personal and business customer and zero understanding of my business or the support you’d expect from your bank. Utterly aghast…..
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Joseph Benjamin (@TheEcomLad) reported@FullyLV @Nugennath It’s not the same service though. My business partner had Coutts and was unhappy and switched to NatWest Premier. Myself, always had NatWest Premier and it’s been great overall. Have Barclays Premier too, but not many benefits compared to NW.
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mohbi (@mohbii) reported@WSJ NatWest expecting income at the top end of guidance after 9.5% growth is a strong signal that UK banking is in a surprisingly healthy position. higher interest rates have been painful for borrowers but banks are thriving on the margin between what they pay depositors and what they charge on loans. the structural hedge giving them protection means they keep earning even when rates eventually come down. UK banks havent looked this profitable in years
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Annurag P Rekhi (@Dravidict) reported@UnscriptedViews Yehi Ashwathama hai. Bro was there when Yuvi played the Natwest finals. Bro was there when 2 of Yuvi's students chased down DC's target without breaking a sweat
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Mick Holds the Line (@Mickandhismusic) reported@NatWest_Help Head Office need to investigate this flawed Access Issue and fire the lunatic who was responsible for it . Other banks don’t have this issue. This time wasting by NW is the worst call experience I have ever had. 0/10 NatWest- DO BETTER, RESPECT YOUR CUSTOMERS
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M K مسٹر خان (@mehrankhan89) reported@_zmc_x @Revolut Any main high street bank, like NatWest, TSB, Barclays, LLoyds, HSBC etc, won’t cause you any such unexpected issues.