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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (40%)
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Login (23%)
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Mobile App (20%)
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Transactions (15%)
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Transfer (3%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester, Southminster, Castletown and Great Malvern.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Mobile App | |
| City of London |
Mobile App | |
| Brentwood |
Website | |
| Basildon |
Transfer | |
| Hexham |
Mobile App | |
| Barrow in Furness |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Pat Sanchez
(@ssaliena18) reported
NatWest please stop investing in nuclear weapons. Surely you could support some life-enhancing industries instead? Rather than conferring dubious credibility on wmd?#BanNuclear #ChangeNatWest
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Ss
(@simstar90) reported
Natwest bank carry the compassion of a corpse. No care, no value, no managment skills, no problem solving even attempted. Quite literally ignore you. I mean literally dont reply. But yet when they wanted answers from me they made sure they dam well got them
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Kevin Scully
(@revkevwrites) reported
@NatWestBusiness Dear NatWest, I regret having to be cross with your staff, but if the service you provided was not so abysmal, I would not have to do so. Complaint lodged. Again. Same issue.
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mya
(@3smya_) reported
big 2022 and natwest still can’t have a functioning website
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Andy Hunter
(@hunter67980) reported
@DarrenMordecai This was the first Natwest final I went to. We were late and Northants were 20-3 when sat down. Always seems odd seeing these wickets on any highlights I see because it's the one part of the game I didn't witness.
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Chris Poole
(@ChelmerPrince) reported
NatWest Credit Card Fail. February-Card not working phoned for new one+PIN. They said Yes. Nothing arrived. Phoned again “sorry nothing sent so we’ll send you new card” April - PIN arrived, Still NO card. Such good service NOT!! They soon grab £12 if I’m a day late with payment!
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Jamie Dhu Fraser
(@JamieDhu) reported
@BBCLauraKT Obscene. They fix the tax rules so they don't pay tax. And NatWest's Alison Rose getting £5m+ for her package is obscene too, for a near zero risk role working shorter hours than most junior lawyers who are on £50-70k. All now rigged towards the rich getting richer more than ever
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sachmbh 🇵🇸
(@SSashaHb) reported
@NatWest_Help NatWest ‘Customer Service’ online form: ‘error messages’; Twitter: in private message ‘sorry nothing I can do’; Customer service telephone: For 2 weeks ‘it’s with the investigations team’. ‘Customer experience’: it will be paid back to the payer - it hasn’t been 4 2.5 wks.
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Dan
(@NachosDad) reported
from
Milton Keynes, England
Incandescent with the pathetic service I’m getting from @natwest right now… 🤬
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Patrick
(@KUkcirtaP) reported
I used to think people saying not to trust banks were tin foil hat, conspiracy believing nuts. Turns out they were right. At any point your bank can block your access & not explain your rights to appeal, duration or who you can complain to. Natwest are disgusting.
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Tanya Clubb
(@Tans_TastyCakes) reported
@Natwest NatWest Any ideas how My son can access his child trust fund? I have been on your page and there are hundreds of complaints regarding this and not being able to contact you. I have been on hold three times last week for over an hour and today for nearly two hours with
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Colin H
(@Colin_H1972) reported
@NatWest_Help Initially was a comment that I couldn’t register because your “feature” thinks my face isn’t good enough quality. FaceID that I use daily to unlock device and works to login to apps including the Natwest mobile banking app. Your biometric feature is unable to do its primary job
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Kapil
(@Kapil55891298) reported
@NatWest_Help @NatWestGroup No it's really not good at all! I have sent a pm to natwest help
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Sarahhh
(@sarahnaomi151) reported
So these days because of covid The people that work in @NatWest_Help can’t actually set up bank accounts any more. What do they do? Surely that’s a really big part of working in a bank? #natwest #bank #covid
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David Stirling
(@dave_stirling) reported
@NatWest_Help good morning, I’m trying to report that my credit card account details seem to have disappeared from my NatWest banking app. Having been on hold now for half an hour, can you tell me if you’re having a problem or do I wait for the call to be picked up?
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sachmbh 🇵🇸
(@SSashaHb) reported
@NatWest_Help Do not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES
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sachmbh 🇵🇸
(@SSashaHb) reported
@NatWest_Help NatWest ‘Customer Service’ online form: ‘error messages’; Twitter: in private message ‘nothing I can do’; Customer service telephone: For 2 weeks ‘it’s with the investigations team’. ‘Customer experience’: it will be paid back to the payer - it hasn’t been 4 2.5 wks.
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Chelsea
(@justxchelseaa) reported
@NatWest_Help I've just logged into my natwest app and my credit card has disappeared from it. Is this a glitch with the app or should I be worried???
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Tobiason Pool
(@TobiasonPool) reported
@NatWest_Help So lloyds are open 9am till 1pm, nationwide are, barclays are, just natwest are closed. Time to vote with my feet you are doing nothing for customer loyalty, total joke.
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Nick Hocking
(@nickhocking) reported
@NatWest_Help on hold again trying to get through to get info about my daughter’s CTF… 2hours on hold this time until the line went dead. Disgusting levels of customer service from NatWest.
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Durgamajnanada 🙏🏻☮️🕉
(@108shantihi) reported
@NatWestGroup I am disappointed that NatWest group say they support sustainability but continues to support businesses which make weapons of mass destruction. What plans do you have to change your policy and divest from nuclear weapons? #ChangeNatwest
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Pip White
(@ThisisPipWhite) reported
from
Tarporley, England
Worst customer experience ever = Natwest Premier Banking. When will businesses learn that customer experience IS EVERYTHING?
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Stephen Volk
(@Stevevolkwriter) reported
@scifibulletin @NatWest Soon everything will be reduced to personal managers you never meet, advice you never get, troubleshooting lines that don't work and customer care that doesn't exist.
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Dave O
(@DavidOc48786613) reported
@NatWest_Help Is natwest website down?
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Patrick
(@KUkcirtaP) reported
If like me, you are stupid enough to bank with Natwest - don't! After 15+ years they have deiceded to block access to my accounts with no explnation given. I am having to contact them via email and wait days for a response.
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sachmbh 🇵🇸
(@SSashaHb) reported
@NatWest_Help Do not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES
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𝒯𝓇𝒶𝒸𝓉𝑜𝓇𝑔𝒾𝓇𝓁𝓎 🇬🇧🏴🚜
(@tractorgirly) reported
@FlashGordonsGun I’m with the NatWest part of RBS. Had the same bank account since I moved to England and didn’t change it when I moved back to Scotland. I refuse to join a Scottish bank because of The SNP regardless of my issues last week.
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Matt Goodstadt PhD(FB)
(@Statistuta) reported
@NatWest_Help Hi NatWest. #Digidocs is down. Do you know when it will be working again?
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Rhiannon Roberts
(@rhiannongrace13) reported
@NatWest_Help good morning - for some reason, my credit card has disappeared from my NatWest app. Is there an issue with mobile banking? Thanks
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ddtaylor1984@googlemail.com
(@ddtaylor19844) reported
@NatWest_Help absolutely abhorrent service from NatWest!! Happy taking children's investments but not so quick at paying them what they are owed not an isolated case either @financialombuds