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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (24%)
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Transactions (19%)
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Mobile App (17%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Trowbridge, Kettering, London, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing and Great Bricett.
| City | Problem Type | Report Time |
|---|---|---|
 Trowbridge |
Website | |
| Kettering |
Transactions | |
| London |
Transactions | |
| Carlisle |
Login | |
| Barlestone |
Transactions | |
| Truro |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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GMan
(@keepingHealthy7) reported
@NatWest_Help @sophb66 Other banks offer the ability to fix the contactless amount anywhere from £30 to £100 in £5 increments. It may be a case of mandatory but if willing this could be implemented by NatWest
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iSaid
(@HeSaidthetruth) reported
@Natwest your website does not work - i cant login with even the correct details i have always used and then it asks me for account number which i dont have statements, its not on the card or i cant login
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My name is Searle, making the world a better place
(@IanSearle) reported
Sacked NatWest worker has customer details under her bed... This headline reminds me of an old Not The Nine O'Clock sketch. Was it with the shoe box where they keep all our money?
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Tom Ferguson
(@tom10248) reported
@HarriettMooreB2 NatWest have been screwed since the financial crash in 2007 and got a £260 million fine this week for money laundering failings. Halifax had launched a service in the south before HBoS went bust and then closed every branch. Wouldn’t read that much into this move Harriet.
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Mark Litherland
(@marklith) reported
@emma_c_williams Actually, since they split from TSB, the customer service to us has been excellent. Especially in contrast to NatWest b
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324972
(@324972) reported
Breaking news. #Sacked NatWest worker has customer details under her bed
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Mark
(@OliShtzu2020) reported
@BBCNews They just got done for allowing a customer to launder millions through his NatWest accounts…why didn’t she just burn them she’s just as guilty as the bank for keeping them at home
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Rachel Wilson
(@RachelGibbs2009) reported
Natwest have no clue how to deal with scammers, card cloned 3 days ago and they are still making transactions! Your service is appalling! @NatWest_Help
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Max Wild
(@maxpwild) reported
@TheEnbyperor We are new to NatWest Bankline and find it incredibly frustrating. When we are told by the Help line to use the Original I know that someone needs to get a grip of the development. NatWest Internet personal banking is a success so why is Bankline so clunky?
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MbChBITDA
(@medic_uk) reported
@Finumus1 @coinbase I think only challenger banks in the UK are crypto friendly. From my brief check only legacy bank which won't block transactions is Natwest.
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Ian Downham 🌱
(@IanDownham) reported
Seems no way I can open another account to convert to executor onli e. Getting assistance from community banker and natwest "IT" to no avail. Just thought I'd mention it incase others were having similar problems.
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Peter Thompson 💙
(@theatrebuddy) reported
@MorrisonsNews @Morrisons twice now since your new delivery system started I have placed orders only to have my order cancelled when you try to seek approval from NatWest shortly before delivery. There is no facility to make payment the order is just canceled. Help? Thanks
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Liam
(@Liamjtarr) reported
@AskNationwide The forward trace was logged by NatWest to contact you. I have a reference for this but their problem is that nationwide is not responding. 7 phone calls and I still cant reach your fwrd tracing team on the phone. They need to call me before 4pm. Its an absolute joke.
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James Sharp
(@JamesSSharp) reported
@michaelpweir Our Kung Fu club (notionally a charity) uses a NatWest account. So far, no problems and the app is actually ok.
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Kate Larsen 李可婷
(@katieAL) reported
@SchmidEvelyne @TaraVanHo @santanderuk And this is how less ethical companies get so many customers; they’re the only ones who will offer basic services sometimes (ask me why I’m still with terrible NatWest…sigh..).
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Agata Bartsch
(@xaggathaax) reported
@NatWest_Help 'd like to change my address on my NatWest account. However, the website says that it can't be done online currently. I need to do it ASAP as I need a bank statement with my new address. How can I change my address then please?
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Ahmed Hussain
(@arghmed) reported
@Ian_Fraser @albrummer @TheWeek Was it really so impossible just to carve out and nationalise the bog standard, viable retail banking loan and deposit books of NatWest and leave the shareholders and receivers to fight over whatever value was left?
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JonnyH
(@RorkesXDrift) reported
@BarclaysUKHelp The person I was speaking to was OK but the call quality was awful and it was very difficult to understand him. I wanted a copy statement but bizarrely it takes 7 working days to post, Natwest emailed it securely in about 10 minutes so that's disappointing
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ig: @kabukirune
(@KabukiRune) reported
Anyone else’s NatWest app gone down? Can’t log in via the app or online. Is this is, has someone stole all my money 🥺😰😬😳 @NatWest_Help
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Archie Lime
(@thelistlesslime) reported
@thedimmick There was a company in the NatWest accelerator, they owned a beef farm down Black Mountain way so they had chosen to go for leather goods too. Can't find their name now though...no help
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Graham
(@PSFanView) reported
@NatWest_Help hi can help me since my partner worried since she with NatWest bank . She got letter in Oct saying change NatWest card visa to MasterCard . Is it true you only get one when old bank card expires?
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WilJoPa
(@willowpuff) reported
I haven’t received a text from Natwest saying I’ve entered my overdraft. I’m convinced the app is broken and quite frankly, I’m too scared to check.
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The Sirius Report
(@thesiriusreport) reported
Barclays, HSBC, Lloyds, Nationwide, NatWest, Santander, TSB and Danske have agreed to share services to help people and businesses to continue to be able to access CASH. Another nail in the cashless society argument. Do people really think we say things without good reason?
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Barclaycard
(@Barclaycard) reported
@jumpingjacks198 Hi Hayley, thanks for your message and sorry you're having trouble making the payment! Have you tried contacting NatWest to see if there's any issues from their side? What's been advised from us so far? Have you been able to log a complaint? 1/2
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Ashley Adele Fraser
(@AshleyAFraser) reported
@MartinSLewis @MoneySavingExp I have a Manager Suspense Credit on my NatWest Account. NatWest said it was from HCSTC but they cannot tell me where it’s came from. Can you help? What does this mean?
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Steve Garland
(@LadyGarland33) reported
Dear @Morrisons - @natwest thought my online Xmas big shop to you was fraudulent so declined the transaction. Because of that we've also now lost our delivery slot... There's no more until the 28th. We've got covid and are stuck! Please can you help save our sad little Xmas?
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Harriet Jones
(@Harriet42113306) reported
How can @NatWest_Help charge thousands in early redemption fee’s when my 5 year fixed mortgage deal is less than a month from ending? I guess being a loyal NatWest customer for 20 years counts for nothing.
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Abbie
(@Abbie_thfc) reported
This is not the first we have had problems with #natwest and it isn't good enough! [4]
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mark skelton
(@Skelly2505) reported
@NatWest_Help hi I missed NatWest a loan repayment and am trying to use the rbs pay by card site to pay it but it’s not recognising the sort code which is 60-19-28 please advise
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newcastles finest
(@taiarvz) reported
@NatWest_Help you’re called natwest help but frankly you’re being really unhelpful. Would be great if you could answer my DM