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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (30%)
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Login (26%)
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Transactions (24%)
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Mobile App (15%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Yeadon |
Mobile App | |
| Aberdeen |
Login | |
| Chorley |
Transactions | |
| London |
Transactions | |
| Croydon |
Login | |
| Hackney |
Withdrawals |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Mfs
(@Blayne2cool) reported
Think natwest app is down. Bro it’s payday I just wanna see my money 😔
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Shazza G
(@ShazzaG8) reported
@NatWest_Help @MoneySavingExp @MartinSLewis Yes and I had to wait a long time before being able to speak to the Fraud team and getting the payment released. I know a lot of other Natwest/RBS customers having this problem - of legitimate payments made to this specific savings account *continually* being blocked. Frustrating
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Ali
(@nomad141190) reported
@NatWest_Help I have a question NatWest, is it acceptable to take over a month to return money to my account that you mistakenly processed?? On top of the useless customer service that know one seems to know what they are om about?
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Daniel Stevanato
(@Stevros1988) reported
@J0sephwormald @htafc @htafchelp I've had the same issue, are you paying on credit card? I've just rung Natwest and apparently there's some fairly new regulations for large payments which has left some retailers needing to update their payment systems so they can process credit card payments.
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Kiara Hendry
(@HendryKiara) reported
@NatWest_Help I've done everything I can to help my little sister access her CTF. NatWest are really making it near to impossible for these young ones to access THEIR accounts! Can someone get back to me about this as we've been to the bank and called every possible number !!!
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Emperor Sagar V Chauhan I
(@TheEmperorSagar) reported
Won my complaint against NatWest, and confirmed Fraudulent access to my accounts.
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Shazza G
(@ShazzaG8) reported
@NatWest_Help @MoneySavingExp @MartinSLewis Yes and I then had to wait a long time before being able to speak to the Fraud team and getting the payment released. I am mentioning it as I know a lot of other Natwest/RBS customers having this problem - of legitimate payments made to this specific savings account being blocked
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Lisa Lacey
(@lisalacey32) reported
@NatWest_Help my daughter turned 18 in Jan and has been trying to access her CTF since! Online portal doesn’t work, on hold for 3 hours at a time nobody answers & branch won’t help! Please can someone help us out. This is unreal and the first experience I’ve had with NatWest!
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Robert Turley
(@RobertT26348540) reported
@MartinSLewis @ofgem dear Martin can't you look into natwest bank the child tax trust the government set up you can't get the funds from them atold no help from this bank its not just me look online hundreds of complaints
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Anthony Jacques
(@frayko) reported
@OmazeUK Hi Omaze. I signed up and paid £10 on Sunday for the Lake District House. Looked on my NatWest and it’s come out. Checked my email and nothing there - done rest password and nothing. I think something has gone wrong. Can you help me?
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lesley robinson
(@lesleymrobinson) reported
Has anyone actually managed to access their child trust fund once its been transferred over to Natwest?! We have been trying since my daughters 18th birthday last September & they don't appear to want to give it to her! We're still jumping through hoops 🙄@natwesthelp
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Laddu Singh
(@lethal_laddu) reported
@NatWestBusiness @NatWest_Help worst bank service l ever! I wouldn’t recommend anyone to use this bank!! Do not use Natwest business!
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🏴 Niall 🏳️🌈
(@itwa5ntme) reported
@RBS_Help an English bank now NatWest so leaving RBS! When know down RBS HQ in Edinburgh! Traitors to Scotland 🏴
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TJ
(@tim_rigby) reported
@NatWest_Help told I was getting a callback within 6 mins from private bank, 14 mins later nothing. I’m done with NatWest, utter garbage
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ImxInsomnia 🇬🇧
(@ImxInsomnia) reported
I went to my local store for Milk. I have the funds in my bank, no issue there. My contactless card would not work, **** NatWest. I tried my pin and reached a limit. Because I rarely use my pin. Some random woman just paid for me 😭 I have faith in humanity
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Billy Hynes
(@BillyHynes) reported
If @Yahoo don't fix their mobile app to allow one to see the actual email address of a sender (rather than what spammers and phishers want e.g Natwest, HM Customs), I'll just stop with it after 20+ years. It's ridiculous
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Seaneen Mclaughlan
(@SeaneenMclaugh6) reported
@RBS_Help please please please can someone help as I'm at the end of my tether! My daughter's child trust fund matured 26th feb 2022 & I've spent hours on the phone to natwest 03453002585 in a queue (don't know where) until giving in & hanging up.
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Jamboreeee
(@Jamboreeee51) reported
@NatWest_Help My son has been trying for 3 days now to get in touch re his NatWest Online Investment. The online portal does not work and he’s been on hold on the phone for hours each day. This is really poor customer service and extremely frustrating.
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littlelegs
(@littlel26787685) reported
@fagin_mr @NatWest Banking issues goona get worse
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big sadez
(@sadiemaybnot) reported
the natwest customer service lady asked me what i was up to today ive never been caught so off guard in my life
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small anxious goat
(@spookyghost_boy) reported
Wanna know who ******** at natwest wrote the name on my card and gave me an initial that i dont ******* have
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Matthew Lake
(@Matthew_Lake182) reported
@krakensupport @krakensupport Hi! Are you aware of any issues with 3D Secure payment when trying to buy crypto with Visa Debit cards? I've never had an issue before until today. The 3D Secure box pops up, it shows "NatWest" and then goes blank and I can't hit 'continue'.
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Elsie Bee
(@BirnieLinzi) reported
@superteadrinker I feel your pain. I spent 10 hours over the space of two days going through same issue to 23 different members of NatWest staff. Seems like after 25 mins they automatically cut off & you never get same person again. Ended up explaining problem 23 times. Infuriating.
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💙 lara 🐁🪴
(@larapeepee) reported
what ******** is natwest playing at i have to stand in my kitchen and take a selfie to pay my rent
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Huge Grin
(@HUGEGRIN) reported
@NatWest_Help @joinmettle @Just_Entr But good on you NatWest for replying Mettle couldn't give a **** obviously because where is their reply and offer of help? WELL DONE NATWEST SHAME ON METTLE
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Ian Turner
(@IanTurner4) reported
@MahyarTousi I had a problem with my bank (NatWest) never mind what. So, get on the phone totally and utterly pointless! Ended up driving 35 miles each way to get the simple thing sorted out! I live in Aberdeenshire! FGS don’t ask NatWest to organise anything!
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Peter B
(@PBSport) reported
@NatWest_Help Hi, how on earth am I supposed to change the direct debit payment amount for a Natwest credit card (paid from a Natwest bank account)? Seems completely missing from both app and website.
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Seqi
(@seqilol) reported
wild how Natwest has like 1000 different support center options but im still not able to find a way to speak to someone to access my bank account rofl
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Chris Wands
(@MrChrisWands) reported
@NatWest_Help Hi guys I'm having problems with Natwest Investments Online, and I can see from this site I'm far from the only one. Gave up after half an hour on the phone twice....your new portal's wasn't the best when I registered...no reply on the chat help function...1/2
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Sahina
(@MakreMeow) reported
The new natwest debit Mastercard design is awful.