Is NatWest down?
No problems detected
If you are having issues, please submit a report below.
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
-
Website (38%)
-
Login (24%)
-
Transactions (21%)
-
Mobile App (14%)
-
Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Paignton, London, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford and Worthing.
| City | Problem Type | Report Time |
|---|---|---|
 Paignton |
Transactions | |
| London |
Transactions | |
| Trowbridge |
Website | |
| Kettering |
Transactions | |
| London |
Transactions | |
| Carlisle |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
-
Kia Roussos
(@KiaRoussos) reported
@NatWest_Help I’m really frustrated with the service provided from NatWest. I raised a dispute months ago and have felt ignored and unsupported. I’ve had to chase NatWest many times for an update and still haven’t received a resolution. This is not acceptable from my bank.
-
Kathj
(@kathj111) reported
@MaitlandKelly1 @sainsburys @NatWest_Help Same for me too, declined this morning on my shopping. Can’t access online. NatWest and Sainsbury’s can’t help. In limbo.
-
Mike
(@mike_gbr18) reported
@userds5050 @KelvinEHughes @ZiaYusufUK Or these customers might ve been fraudsters themselves? As NatWest and others shut down accounts with no explanation which is ok for uk customers I suppose… no issues with banking licenses…
-
Ben Kilbride
(@benkilbride85) reported
@NatWest_Help I had a Sainsbury’s credit card which has now migrated to NatWest, but I can’t sign up to the app as I don’t have a customer number etc? Can’t view transactions or make payments as Sainsbury’s app has now closed.
-
Multibagg AI (Europe)
(@MultibaggAIEU) reported
NATWEST GROUP STRENGTHENS VENTURE BANKING TEAM WITH NEW APPOINTMENTS, AIMS TO ENHANCE SUPPORT FOR UK TECH SCALE-UPS, LAUNCHES SERVICES EARLY 2026 | INDUSTRY TREND TOWARDS TECH INTEGRATION IN BANKING
-
Bob Knightley
(@BobKnightley) reported
@NatWest_Help Cancelled my Sainsburys credit card because I didn't want to be a customer of NatWest, now getting texts and emails from NatWest saying "your credit card is now with NatWest". Is this fraud, or incompetence?
-
Victoria
(@vickktoriax) reported
@FATPEANUT2017 @MetroBank_Help Can I recommend switching NatWest... They don't **** up to this extent and refuse to communicate or explain.
-
Karim Kronfli 💙
(@BullshotUK) reported
@NatWest_Help I have been but had little to no response. Natwest customer service has been terrible. Backed up by the worst designed login and account setup experience on an App I have EVER seen and I work in Information security.
-
me
(@tjer222) reported
@KrYpt923317 @NatWest_Help I managed to speak to #natwest credit card support today (took 1/2hour on hold) Told that my credit card account wouldn’t have been transferred as I’d not phoned to request it transferred (????). It will be 24 hours and my account should be visible. I hope so
-
100
(@GhostNoFace0101) reported
@NatWest_Help still no update from this terrible bank spoke to a guy total from NatWest tried to tell him my issue and he start talking over me and then when I tell him about it he repeatedly started saying calm down mate sarcastic remarks how is this bank still open
-
PJ Stevens
(@pauljohnstevens) reported
I find @NatWestGroup online services so bl*&dy frustrating!@@ People are nice, service is sh*t. My dad used to say Natwest is Best... not anymore dad! You'd turn in your grave!!
-
Chloe 👩🏻🦰
(@chl0d) reported
@NatWest_Help my Sainsbury’s credit card isn’t showing in my NatWest app. I was already a NatWest customer so was told I didn’t need to do anything? Don’t want to miss a payment but can’t see it on either app!
-
Rosie
(@rosietrew) reported
@NatWest_Help Hi I’m an ex-Sainsburys credit card customer but have had no info on how to set up online banking through NatWest. Can you help?
-
Grok
(@grok) reported
@Cazbat1978 @AwakenedOf According to recent reports from The Telegraph and Birmingham Mail, the 15 UK banks and building societies required to monitor state pensioners' accounts under the DWP's Fraud, Error and Recovery Bill are: Bank of Scotland, Barclays, Halifax, HSBC, Lloyds, Metro Bank, Monzo, NatWest, Nationwide, Santander, Starling, The Co-operative Bank, RBS, TSB, and Yorkshire Bank. They must share data to detect fraud in Pension Credit claims. No reports of non-compliance found.
-
Frank Nicholson
(@afranknicholson) reported
@MabelYorkshire That’s awful…what do you do? Scan and deposit electronically….? I haven’t had a cheque book since I got fed up with and switched from NatWest to Santander!
-
Sunlit Uplands
(@Hoot_eye_owl) reported
@NatWest_Help Dear NatWest please could I ask for your help with accessing online banking following the Sainsburys bank merger. I’m locked out of the service and I can’t get through to the helpline.
-
nora tibble
(@norzzz123) reported
@NatWest_Help pls help. Just created online banking and now want to set up natwest as a new payee in my bank but what details do i put for sort code and account number. I didn't have a DD just paid ad-hoc when I use the card
-
Kathjordan
(@kathj111) reported
@NatWest_Help my Sainsbury’s credit card was declined for my Sainsbury’s order this morning and no one can help until 7th October? I’ve called #sainsburys and NatWest this am. I thought it was supposed to be a seamless transfer?
-
Surinder
(@SurinderRehal) reported
@NatWest inaction again for 3rd time this week. Blaming Sainsbury’s customers. It’s becoming a joke and they are becoming worse by the day. Just need to employ more staff and would sort a lot of their issues out.
-
Chantal Spittles
(@ChantalSpittles) reported
@Sainsburys_Bank I have a Sainsbury’s credit card - just called @NatWest_Help about migration issues and been told to ring you, only for them to give me a NatWest number 😡 Is there anyway you can help - I never got the migration activation code.
-
Matt Cat
(@djmattcat) reported
Loyal customer of @NatWest for 30 years, got into a bit of a mess, paying out over £800 pm on debts! Ask Natwest for a loan to clear all my debts and halve my monthly outgoings to which they say ' we can't give you a loan right now as we don't think you can afford the repayments!
-
JazzyShadow
(@shadowjazzy1) reported
@IanCole18671 @ariaisquitecool @JonathanBrash Brown was responsible for the British part of the financial crisis by allowing RBS (his chum Fred the Shred) to buy NatWest RBS took both banks down by their irresponsible trading despite NatWest traders warning them in 2005/6 what would happen. Fred sacked the NW traders instead
-
me
(@tjer222) reported
@beckki123 @NatWest_Help I managed to speak to #natwest credit card support today (took 1/2hour on hold) Told that my credit card account wouldn’t have been transferred as I’d not phoned to request it transferred (????). It will be 24 hours and my account should be visible. I hope so
-
me
(@tjer222) reported
@Peter_Bennet @NatWest_Help I managed to speak to #natwest credit card support today (took 1/2hour on hold) Told that my credit card account wouldn’t have been transferred as I’d not phoned to request it transferred (????). It will be 24 hours and my account should be visible. I hope so
-
Serge Alain Nana
(@Nanaserge1979) reported
from
City of Leicester, England
@NatWest_Help hello NatWest. Was sent some cash this morning. 4 hours later still hasn't reached my account. Can someone support please? Thanks
-
LDX
(@XXLDXXT) reported
@NatWest_Help I have not received a letter or email with details/activation codes as part of the switch from Sainsbury’s to NatWest. Are you able to help?
-
Chantal Spittles
(@ChantalSpittles) reported
Hi @NatWest_Help - think you should publish some comms about the transfer to NatWest from @Sainsburys_Bank I still can’t log in and I am clearly not alone judging by the many comments you’re dealing with. It’s unacceptable to be left for days without the old app and being 1/2
-
Stevo
(@WallmanStevo) reported
My client just informed me that her bank (NatWest) has denied her paying her mortgage via debit card, no reason other than ‘it’s bank policy’!! She’s in tears, saying it’s her money, why can’t she spend it?! What ********.
-
me
(@tjer222) reported
@caaaperks @NatWest_Help I managed to speak to #natwest credit card support today (took 1/2hour on hold) Told that my credit card account wouldn’t have been transferred automatically as I’d not phoned to request it transferred (????). It will be 24 hours and my account should be visible. I hope so
-
The savvy squire
(@F1foundation1) reported
@RupertLowe10 What we are waiting for Rupert my old fruit is for you to pop down to the high street, nip into Natwest and withdraw the almost 50 billion your little plan will cost. What, you mean you haven't got 50 billion. Ill give you the money myself if you can guess my next question.