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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (32%)
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Login (25%)
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Transactions (23%)
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Mobile App (16%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Yeadon |
Mobile App | |
| Aberdeen |
Login | |
| Chorley |
Transactions | |
| London |
Transactions | |
| Croydon |
Login | |
| Hackney |
Withdrawals |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Abbott
(@AntarisZX) reported
@FitbitUK I've had Fitbit devices for years, and you still don't support NatWest as a banking partner for Pay? What gives?
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Keystone_Rachael
(@Discordia_19_) reported
@NatWest_Help @financialombuds Finding it impossible to raise a complaint about NatWest's mortgage service. Online complaint form is broken. Apologised to by a phone agent as no one in complaints is picking up. Almost as if they're trying to make it impossible to complain...
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James
(@smitch2006) reported
@NatWest bank have given me the worst customer service I have experienced ever in any situation. Avoid if you can. Closing accounts asap. Rudeness, lack of knowledge of their products etc
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Allen Jennings
(@allenjennings) reported
@GreenFlagUK Thanks for the quick reply. So if they took it out today with NatWest, and happened to need assistance while away in UK next week they could use the service?
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Jonty
(@Jontys_Corner) reported
@JessMcF1 @santanderukhelp That's....less than ideal. Never heard of those mentioned (apart from Santander) but never had issues like this from natwest, that was a switch because the previous was crap with a lost card too.
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Sophia
(@Shia3798webKht) reported
from
Broadstairs and St. Peters, England
I'm just saying like my local branch of HSBC has closed down, and also, like there is a betting shop Barclays Halifax NatWest all in this town. Coming to think of it I don't even know if NatWest is here anymore. Like bare confusing
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HSACC Official
(@HSACC_Official) reported
Please pay the £10 entry to below account👇 Natwest CJ BALL 29240964 01-03-38 Any issues let us know
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Simon B 🇺🇦
(@SimonCBondar) reported
from
Wallasey, England
@pizzahutuk I had to cancel an order and get a refund. The only way to get a refund is via your customer support contact form. Which is broken. The check boxes don't register they have been ticked. Got to phone NatWest to get a refund. No phone number, no direct email. Do better
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Andrew
(@phillips2101) reported
@Keir_Starmer @NatWestGroup They are so full of lovely fluffy words, but deliver nothing for the customers. If I want a NatWest bank I have to travel 10 miles to get to it. Ya that is a better customer service
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soph v. 9669
(@sophb66) reported
You really have caused me so many issues @MetroBank_Help selling my mortgage to NatWest! All about the money never mind you ******* screwing me over. Am totally cheesed off and so upset with this bank
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Alpesh Patel
(@AlpeshP47501296) reported
@NatWestGroup Natwest talk about supporting small business when they can’t even transition a bank account. 5 weeks ago I bought a business I still can’t access the account. #dontusenatwest #zerocustomerservice #LloydsAreBetter
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Ben - Ministox 🌟🌟🌟🌟🌟🌟
(@ministox) reported
@NatWest_Help I appreciate you letting me know, but this won't help to feed my kids!!! Im so fed up with Natwest its terrible you treat loyal long term customers like this.
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chris shaw 🇬🇧 🇪🇺🏴💙#FBPPR #FBPE
(@velocityblade) reported
@NatWest Aaaaaagh! I need to speak or chat with a human. You have incorrect details on one of my accounts. Non of your access methods work as the voice recognition does not give me the options I need and no other routes are open to me. Please get back in touch
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john cooper
(@suggest_name) reported
@InCockKneeToe Does NatWest offer that service now?
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Simon Harrison
(@spookarama) reported
@AtomHelp I opened a new fixed saver last night. Today, neither my NatWest or TSB app will let me transfer money into it because the account number isn’t recognised. Any idea what’s causing the issue??
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Jamiee. 2.0
(@Jamieeeeewafc) reported
@HarryBridges94 @WigToday It's a load of ****. But there was an article the other week about it, you can go in to the natwest in Wigan and deposit/withdraw or whatever in there.
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Dr Lauren Mawson RN PhD 💙
(@LaurenFMawson) reported
It seems impossible for NatWest to process a simple mortgage application. Referral to next steps sitting in a ‘to do’ box for weeks that never gets done! In danger of losing the property and costing extra solicitor fees 😡@NatWest_Help
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MrHuNTeR_exe
(@vMrHuNTeRv) reported
.@NatWest_Help Natwest. The bank that cancels your card before you receive a new one. Leaving you stranded with no fuel 20miles from home. With customer service agents that lie to you about resolving the issue. Can't wait to switch to a new bank after 21 year.
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Simon Harrison
(@spookarama) reported
@atom_bank I opened a new fixed saver last night. Both my NatWest and TSB apps won’t let me transfer any money into it this morning as the “account doesn’t exist” and ask me to check the details. Any help you can offer for this??
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John 🇬🇧
(@seasalt117) reported
@NatWest_Help Complete rubbish what's the point of having this option if it doesn't work. I Contacted NatWest and they said pay it in at local branch. WTF is the point of this app then.
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ADEGBEYE KAYODE & CO ADEGBEYE
(@co_kayode) reported
@ManUtd @adidasfootball Calling y'all! Sir Howard Davies, sir! Barclays Bank Tottenham London N17! NatWest Stamford Hill London N16! Thomas Cook! NatWest Victoria Station London! FBN UK Ltd! Mighty Jets of Jos! Federal Inland Revenue Service! Union Bank of Nigeria!
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anthony camuti
(@AnthonyCamuti) reported
@NatWest_Help I have moved to NatWest recently and it’s becoming the worst decision I have made for a while . After calling the main number I was told the dept I am after does not have a phone number not even for them , robot chat only apparently . Appalling service !
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ADEGBEYE KAYODE & CO ADEGBEYE
(@co_kayode) reported
@ManUtd @adidasfootball Calling y'all! Sir Howard Davies, sir! Barclays Bank Tottenham London N17! NatWest Stamford Hill London N16! Thomas Cook! NatWest Victoria Station London! FBN UK Ltd! Mighty Jets of Jos! Federal Inland Revenue Service! Union Bank of Nigeria!
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Alpesh Patel
(@AlpeshP47501296) reported
@NatWestBusiness My experience of NatWest is total failure in terms of response and customer service. They have a 7 week backlog in business banking. Don’t rely on or use NatWest. Go to Lloyds - They are better.
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Paul Abell
(@PastorPaulAbell) reported
AI bots are so frustrating and irritating! And then NatWest lectures me on what a bot is rather than help me. I did know it wasn’t a human being NatWest! But a human would have been helpful. At least as an option!
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hot girl.
(@KMulla24) reported
Natwest customer service team will be my 13th reason omg. Never encountered such rude and useless members of a customer service team.
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Eddie Robson
(@EddieRobson) reported
@paulsgubbins I got paid by cheque for something recently and it wasn't hard, there's still a Natwest in town that takes cheques, but it took me about two months to be arsed to go down there and pay it in
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smudger
(@smudger5065) reported
@NatWest_Help 20 mins on the phone to try and unblock my card that you blocked even though I approved my transaction on the App. All NatWest staff must be down the beach
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Lee Pickering
(@Rudolphhucker67) reported
@BeaumontDMD I recently went to pay a cheque into my local NatWest. It closed in March. Nobody told me.TBH I didn’t like one of the clerks in there so tough ****.
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lara
(@babyhoxie) reported
shoutout to NatWest customer service for helping me sort out my card at stupid o clock last night, someone got my details and tried to spend about £500 🫠