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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (31%)
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Login (27%)
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Transactions (22%)
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Mobile App (16%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Yeadon |
Mobile App | |
| Aberdeen |
Login | |
| Chorley |
Transactions | |
| London |
Transactions | |
| Croydon |
Login | |
| Hackney |
Withdrawals |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Ayrton Hockaday
(@AyrtonHockaday) reported
So NatWest are now opening at 10am rather than 9.30am on Wednesdays to "enhance their service"... You need to be open more to enhance a bloody service, not reduce it down! Closed all but 1 branch in Guernsey over the last few years so not really enhancing anything @NatWest_Help
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🇬🇧🏳️🌈📽💿Ian Smith
(@IanOnFilm) reported
It’s a week since an ATM grabbed my bank card, rebooted after asking for the PIN and gave nothing back. STILL waiting for the replacement card that NatWest promised “in 5-7 days”. No Black Friday for me! Terrible timing.
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United best in UK
(@VRoonaldo) reported
@OliverKay @MrTomMcDermott When UK sports media bring up figures of how much money the Glazers have spent, they have failed to understand the main problem. Banker's who don't care about winning, might as well call our Natwest United Bank Ltd. No knowledge of football. Riots at every game #GlazersOut
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HEALING GEMS
(@whitley_susan) reported
@AskNationwide Good Afternoon Team Nationwide. Please could you help. I cannot login to my account. My Nationwide Card was retained by a NatWest ATM. Please can you tell me how to get it returned. Natwest advised I contact you directly. Thank you.
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Claire Worthington - Ranty McRantface She/Her
(@WorthyOnTheWeb) reported
Luckily due to the location and time of day I could “limp” to the Asda one. Any other location or later in the day I would have been screwed. I’d have broken down on the M60 because Natwest are allowed to pull these stunts.
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♡ Phoenix FB Rescue UK ♡
(@Phoenixfbrescue) reported
**URGENT - PAYMENTS:** Please note that we are experiencing problems with our main bank account and I am awaiting further contact from the Fraud Team. Until further notice please use the following details for any payments: Natwest Bank (Business account)
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Gemma Xx
(@gempercival) reported
@NatWest_Help disgusting customer service today over two hours on hold to various customer service reps to be cut off each time, not one returned my call and promising each they would if we were to be cut off !! I look forward to hearing back from you !! #natwest #natwestbank
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Victor Santo Olliver
(@VictorOlliver) reported
from
Sompting, England
@essiefox I left for Homeserve after NatWest, went to Churchill, now better offer from British Gas home insurance. Homeserve years back were slow.
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S
(@chimaevsmash) reported
@ellatrow_ Looks like he works with natwest tell the lad to call them (numbers on back of the debit card) and ask to be put through to the scams team they’ll block the guys account and get his money back
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bluenose1014
(@PaulPaulf1014) reported
How do banks get away with providing such poor customer service. Natwest have blocked my account because I was transferring from my account to another bank in my name and I was complaining about answering 20mins of security questions for the 3rd night running. Unbelievable
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Cian
(@FtblObs) reported
@Rangnick_ball Haven’t got it already yet no.. need to see if I’ve got enough money to put the order through. Gonna have to wait till 2.30 as that’s when NatWest is down til
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Matt Packer
(@Matthewpacker78) reported
@ThreeUKSupport I don’t have another phone to hand, but this iPhone is only 5 weeks old as is the Sim. Problem I will have is when I’m home it won’t be an issue, only in Uxbridge. I was in Natwest this morning and I had not one bar at all.
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The (Sim) Racing Bar Steward
(@RacingSteward) reported
@NatWest_Help if I set up a transfer in the future between my two natwest accounts using the mobile app, what time of day does the transfer occur? I need to set up a transfer on my payday when I have no internet access, but my pay does not arrive in my account until around 4am.
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Hayley Bartlett
(@hayleylbar) reported
@NatWest_Help At no point in the chat was i informed that your messaging service is not an instant messaging chat and i was never informed it was! I’ve wasted the entire evening trying to sort an issue and got nowhere. May as well telephone Natwest in the morning!
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Simon Dickson
(@simond) reported
@ShaneMcC I was a HSBC business customer. When I returned to limited co status, I went with Natwest's Mettle: and can't fault it. All phone based, which is great for a 1-person biz, maybe not for something bigger. Using Wise for international stuff.
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Daz Keelor
(@dazk55) reported
@NatWest_Help not good enough... 28 years banking with NatWest down the toilet..
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Safemoon Simon
(@safemoonsimon) reported
@SafeMoonSpurs hi Roy. For some reason Apple Pay with NatWest isn’t working. I have a Monzo account. Will try that tomorrow when I have had some sleep. Thanks for your offer of help.
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Dufford Charleywood
(@McSmeson_da3rd) reported
@sweetsinner3 You have Starling in Ireland? Had problems with Santander and NatWest, none with them, If you speak to them through chat they will authorise large transactions (few Sec questions) bought a holiday home on my card with them! NatWest I would have had to provide DNA or ***** sample!
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eddieblackcomedy
(@eddiecomedy) reported
Exclusive: Natwest reveal their pronouns in their website T&Cs: "This website is owned and maintained by National Westminster Bank Plc (“us”, “we” or “NatWest”)".
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Mark Sykes
(@nootnootmofos23) reported
@Crypti14 @NatWest_Help Apparently the coop based on what I have seen on a website that indicates what banks allow what… how up to date it is I don’t know. I am going to open an account and see. This from Natwest for me proves they are running scared of Defi and it also proves why it is important
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Baba,,
(@hamoodhababa) reported
@NatWest_Help hi, please help, The Get Cash feature is no where on my NatWest app
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JJ
(@Jaysus00) reported
@NatWest_Help The only scam is Natwest not honouring their direct debit guarantee after money is taken out of error and you do noting about it, so off to court we go.
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Gemma Lowry
(@gem3105) reported
@itvMLshow I had a paid account with NatWest. I didn’t request it. I started getting charged in 2005 & only realised in about 2015! Problem was I didn’t check my account back then. I know - I’m a fool! Made a claim in 2015 and they said they would only refund payments for 1 year
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Paul
(@futureretro777) reported
@barclays why can't I pay my bills with my VISA debit card? Twice in the last 12 hours transactions have failed, forcing me to use a credit card instead 🤨 Card activated, some payments go through, some don't. Don't have this issue with Natwest 😔
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Ste Zace
(@ste_zace) reported
Natwest just text to warn me about scams, i also forwarded to message the Nigerian prince, who needs my bank account details to help secure his money in exchange for £15,000, so he doesn't get scammed too
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Andrew 🇬🇧£
(@AndrewNunn51) reported
@NatWest_Help The British state currently owns around 54.7% of @NatWest Group plc after spending 45 billion pounds ($61.87 billion) bailing out the lender in 2008 Yet they don’t let YOU buy Crypto! WTF. @RishiSunak
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Elizabeth Haynes
(@Elizjhaynes) reported
.@natwest Any ideas how I can ask a question? Your digital assistant Cora has gone AWOL and there is no sign of a phone number to call on the website...
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Andrew Bowden
(@AndrewBowden) reported
@krn Five, ten minute walk? When our local NatWest closed down, customers needed to do a 12 minute drive. Or alternatively spend half an hour on the bus.
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ThreeUKSupport
(@ThreeUKSupport) reported
@Matthewpacker78 Do you happen to have the postcode for where you were in Natwest? We'd like to check if there's issues in that area, or not. Could help us understand if you were affected by a network issue, or if something else is going on here -Chris
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Matthew Howett
(@howett) reported
@NatWest_Help hey natwest. the alarm on your cash machine in the wall of tesco metro on kingsland road has been going off every night for more than a week. it’s been reported to you but still no fix. what gives?