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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (36%)
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Website (29%)
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Login (21%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Pontypool, Birmingham, Crawley, Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing and London.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypool |
Login | |
| Birmingham |
Transactions | |
| Crawley |
Website | |
| Swindon |
Website | |
| Sheffield |
Transactions | |
| Didcot |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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JJ
(@Jaysus00) reported
@NatWest_Help The only scam is Natwest not honouring their direct debit guarantee after money is taken out of error and you do noting about it, so off to court we go.
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Starmaker
(@Starmak97295208) reported
@NatWest_Help NatWest pls help inunderstand you have security concerns ets bit I just wanted to pay cash deposit of 20 pounds into an account of someone who banks there. I am no scammer I owe someone 💰 and my bank wont allow me to transfer cannyou help
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Lloyd Williams
(@lloyd87655) reported
@NatWest_Help hi trying to re log into my account due to being locked out. But NatWest won’t send out a text to me! Is your systems down?
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Baba,,
(@hamoodhababa) reported
@NatWest_Help hi, please help, The Get Cash feature is no where on my NatWest app
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🌗 プラネットマジック 🎶
(@nf3xn) reported
You're doing a terrible job. All of you. Go home hang your heads in shame but especially natwest security absolute garbage anti-patterns. Site is unusable and it's not even down.
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Dufford Charleywood
(@McSmeson_da3rd) reported
@sweetsinner3 You have Starling in Ireland? Had problems with Santander and NatWest, none with them, If you speak to them through chat they will authorise large transactions (few Sec questions) bought a holiday home on my card with them! NatWest I would have had to provide DNA or ***** sample!
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🇬🇧🏳️🌈📽💿Ian Smith
(@IanOnFilm) reported
It’s a week since an ATM grabbed my bank card, rebooted after asking for the PIN and gave nothing back. STILL waiting for the replacement card that NatWest promised “in 5-7 days”. No Black Friday for me! Terrible timing.
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S
(@chimaevsmash) reported
@ellatrow_ Looks like he works with natwest tell the lad to call them (numbers on back of the debit card) and ask to be put through to the scams team they’ll block the guys account and get his money back
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Andrew Bowden
(@AndrewBowden) reported
@krn Five, ten minute walk? When our local NatWest closed down, customers needed to do a 12 minute drive. Or alternatively spend half an hour on the bus.
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Paul
(@futureretro777) reported
@barclays why can't I pay my bills with my VISA debit card? Twice in the last 12 hours transactions have failed, forcing me to use a credit card instead 🤨 Card activated, some payments go through, some don't. Don't have this issue with Natwest 😔
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Ste Zace
(@ste_zace) reported
Natwest just text to warn me about scams, i also forwarded to message the Nigerian prince, who needs my bank account details to help secure his money in exchange for £15,000, so he doesn't get scammed too
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Dr Una McCormack
(@unamccormack) reported
Wandered round town like a headless chicken yesterday trying to find where the two closed NatWest banks had relocated to, and walked down every street except the right one, dammit.
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Gemma Xx
(@gempercival) reported
@NatWest_Help disgusting customer service today over two hours on hold to various customer service reps to be cut off each time, not one returned my call and promising each they would if we were to be cut off !! I look forward to hearing back from you !! #natwest #natwestbank
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Chris Ⓥ
(@Chris_Adams84) reported
@NatWest_Help @sophb66 Sorry to jump on this thread, but I’m in the same position with my mortgage! I was told by NatWest on the phone on Friday that I am unable to access an account online with NatWest as it came from Metro Bank, and that my only way to manage it is by phone. Is that not the case?
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Matt Packer
(@Matthewpacker78) reported
@ThreeUKSupport I don’t have another phone to hand, but this iPhone is only 5 weeks old as is the Sim. Problem I will have is when I’m home it won’t be an issue, only in Uxbridge. I was in Natwest this morning and I had not one bar at all.
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United best in UK
(@VRoonaldo) reported
@OliverKay @MrTomMcDermott When UK sports media bring up figures of how much money the Glazers have spent, they have failed to understand the main problem. Banker's who don't care about winning, might as well call our Natwest United Bank Ltd. No knowledge of football. Riots at every game #GlazersOut
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Matthew Howett
(@howett) reported
@NatWest_Help hey natwest. the alarm on your cash machine in the wall of tesco metro on kingsland road has been going off every night for more than a week. it’s been reported to you but still no fix. what gives?
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The (Sim) Racing Bar Steward
(@RacingSteward) reported
@NatWest_Help if I set up a transfer in the future between my two natwest accounts using the mobile app, what time of day does the transfer occur? I need to set up a transfer on my payday when I have no internet access, but my pay does not arrive in my account until around 4am.
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bluenose1014
(@PaulPaulf1014) reported
How do banks get away with providing such poor customer service. Natwest have blocked my account because I was transferring from my account to another bank in my name and I was complaining about answering 20mins of security questions for the 3rd night running. Unbelievable
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soph v. 4959
(@sophb66) reported
@MetroBank_Help can someone find out for me how your main man Mr Pumpkin selected just 1/3 mortgages to sell to NatWest and by “chance” one of them was mine? Wanting to be rid of a nuisance customer?……dodgy as hell
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Daz Keelor
(@dazk55) reported
@NatWest_Help not good enough... 28 years banking with NatWest down the toilet..
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Ayrton Hockaday
(@AyrtonHockaday) reported
So NatWest are now opening at 10am rather than 9.30am on Wednesdays to "enhance their service"... You need to be open more to enhance a bloody service, not reduce it down! Closed all but 1 branch in Guernsey over the last few years so not really enhancing anything @NatWest_Help
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Gemma Lowry
(@gem3105) reported
@itvMLshow I had a paid account with NatWest. I didn’t request it. I started getting charged in 2005 & only realised in about 2015! Problem was I didn’t check my account back then. I know - I’m a fool! Made a claim in 2015 and they said they would only refund payments for 1 year
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Simon Dickson
(@simond) reported
@ShaneMcC I was a HSBC business customer. When I returned to limited co status, I went with Natwest's Mettle: and can't fault it. All phone based, which is great for a 1-person biz, maybe not for something bigger. Using Wise for international stuff.
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Elizabeth Haynes
(@Elizjhaynes) reported
.@natwest Any ideas how I can ask a question? Your digital assistant Cora has gone AWOL and there is no sign of a phone number to call on the website...
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Just T
(@MrsEnquiries) reported
@NatWestGroup @COP26 I should add.. .banked with you 38 years, disgusting, non-existent customer service resulting in all savings being withdrawn. Don’t ask us to prove whey you couldn’t do your job, when we have proved we did what was required ! NatWest - shambolic BANK !
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Cian
(@FtblObs) reported
@Rangnick_ball Haven’t got it already yet no.. need to see if I’ve got enough money to put the order through. Gonna have to wait till 2.30 as that’s when NatWest is down til
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Claire Worthington - Ranty McRantface She/Her
(@WorthyOnTheWeb) reported
Luckily due to the location and time of day I could “limp” to the Asda one. Any other location or later in the day I would have been screwed. I’d have broken down on the M60 because Natwest are allowed to pull these stunts.
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ThreeUKSupport
(@ThreeUKSupport) reported
@Matthewpacker78 Do you happen to have the postcode for where you were in Natwest? We'd like to check if there's issues in that area, or not. Could help us understand if you were affected by a network issue, or if something else is going on here -Chris
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HEALING GEMS
(@whitley_susan) reported
@AskNationwide Good Afternoon Team Nationwide. Please could you help. I cannot login to my account. My Nationwide Card was retained by a NatWest ATM. Please can you tell me how to get it returned. Natwest advised I contact you directly. Thank you.