NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Transactions (24%)
• Login (21%)
• Website (19%)
• Mobile App (19%)
• Withdrawals (10%)
• Transfer (7%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: London, Birmingham, Salford, St Albans, Ludlow, Bristol, Maidstone, Plymouth, Telford, Burry Port, Westminster Abbey, Chard, Reading, Bromley, and Islington.

City	Problem Type	Report Time
London	Transfer	1 hour ago
Birmingham	Website	6 days ago
Salford	Login	7 days ago
St Albans	Mobile App	7 days ago
Bristol	Website	8 days ago
London	Transactions	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Boogie Sham (@hard77593) reported 7 minutes ago

  Anyone had a problem with opening a NatWest business account? I've been waiting a month!! No one answers the phone, I've been waiting for 40minutes this morning, no one answered. Online you get Bots. Fed up!

• 
  Pulp Librarian (@PulpLibrarian) reported 8 minutes ago

  Smiley Culture: NatWest On Line (1986). This is one of two adverts reggae star Smiley Culture did for the bank, promoting their On Line bank accounts aimed at teenagers. UK banks leaned heavily into the teenage market in the 1980s, on the assumption that customers rarely changed bank accounts. If you got the customer young they would stay with you for life, so why not give them a cash card and a free sports bag when they were 14?

• 
  Snarky Guy (@Barbara27541025) reported 11 minutes ago

  @Telegraph I understand @NatWestGroup is closely monitoring the Telegraph/ Daily Mail unhinged ,tabloid like barrel of sewage level of journalism. lately Its will be interesting to see if this NatWest shareholders,risk their reputation by funding this garbage

• 
  N F B (@nfbnfbnfbnfb) reported 11 minutes ago

  @HSBC_UK Hello. I’m sending some money from my NatWest account to someone’s HSBC account. Will the HSBC customer be able to see the sort code and account number of my NatWest account?

• 
  Bradderz (@bradmorgan90) reported 11 minutes ago

  @HJB_News__ She hasn’t done **** all she needs to get back in her NatWest queue telling people to get in the queue that’s all she ******* qualifies for

• 
  Izzy🛎 (@bell_necessary) reported 16 minutes ago

  @NatWest_Help @LifeOnSkaro Verse 2 The bankers tried, but not very hard, the customer lost their mind not their card. When venting on X, they shared their dismay, but Natwest made fun; now what do you say? 🤨

• 
  Nash (@nashahmed3) reported 23 minutes ago

  @Loopify it’s not just a NatWest issue it’s a banks as a whole issue, hope they resolve this swiftly bro

• 
  Nick Greenacre (@nicknet100) reported 26 minutes ago

  @SayNo2SizewellC What do you believe you know that the planning authorities, Natwest and Bpifrance Assurance Export (the insurers/underwriters) do not? And secondly, do you not see the irony of opposing a clean energy project, the success of which help prevent sea level rise?

• 
  SEAN PAUL DAY (@seanpaulday) reported 30 minutes ago

  Today, @CamdenCouncil, your scheme failed a frail, elderly woman in a significant way. She flagged me down at the intersection of Tottenham Court Road and Oxford Street, urgently needing help to pick up her elderly friend at the NatWest bank on Tottenham Court Road. What should have been a quick one-minute journey along a major thoroughfare turned into a frustrating 16-minute detour. The reality is that Tottenham Court Road does not prioritise “inclusion.” It is absurd that an accessible means of transport is prohibited from driving along one of London’s main roads. @TfL @LondonAssembly

• 
  David Barker (@DMTBarker) reported 31 minutes ago

  @NatWest_Help well I am stuck here in Mauritius with no flights and travel company only covering 3 extra days of accommodation and then guess what my NatWest travel insurance excludes flight cancellation as a result of war I am alone and no help from Alliance

• 
  kati roll eater. cricket watcher. (@katirollcricket) reported 31 minutes ago

  Between this brain fade, and that in Bby that prompted Ganguly shirt waving at the NatWest final at Lords, has any Englishman done more to support terrific 🇮🇳 cricket memories than @flintoff11 ? 🇮🇳 🏴󠁧󠁢󠁥󠁮󠁧󠁿

• 
  100 (@GhostNoFace0101) reported 31 minutes ago

  NatWest Bank got some right pricks working for them

• 
  Hits London (@HitsLondon) reported 35 minutes ago

  @Loopify Thought Natwest allowed £1k daily and £5k per month limit to crypto exchanges directly, I know thia doesn't help the op though.

• 
  Bernard Giltrap (@bjgiltrap) reported 35 minutes ago

  @SDPhq We want to hear from you. Which empty unit on Earlsdon Street , Coventry that bothers you most? Is it the old NatWest site or another vacancy nearby? Tell us in the replies. We're listening, and we're fighting to bring life back to our street. Vote Barnie, Vote SDP @sdphq 4/4

• 
  Di Beirne (@ScattyCat) reported 43 minutes ago

  @NatWest_Help Cont... the NatWest app lets me log in then I just get a blank screen. HMRC think the problem is with NatWest, as I can log in. I've been told it's not a known issue with you, but it's been happening to me for 2 weeks now. I've made several payments to HMRC this way before..cont.

• 
  Car Autotrader (@autotrader80497) reported 43 minutes ago

  @hullkrofficial Awful ticketing system just continuously redirects back to the initial basket page after approving in the NatWest app. Improve it.

• 
  Michael Wilcox (@mj_wilcox) reported 43 minutes ago

  @JustEatUK @CUSTOMERRE58657 I have raised a chargeback with NatWest. Awful I’ve had to go to these lengths.

• 
  Raiba (@Arpit2311) reported 45 minutes ago

  @DoctorLFC Natwest Final, I had cried when we were 5 down for 150 and then Yuvi and Kaif pulled it off.

• 
  JDBell (@bell_jd) reported 45 minutes ago

  My NatWest app asked me to enter pin rather than bio fingerprint login now it just keeps timing out i can't login using a browser as i need to approve in the app. Any ideas @NatWest_Help

• 
  Jurgen Himself 😆 (@Jurgans_Army) reported 47 minutes ago

  @NatWest_Help NatWest couldn’t help their customers if they tried !! I left NatWest 19 years ago, seen an offer to bring my business back last month, reopened 3 accounts and guess what, same **** service I left with. Well unlucky… that’s a guaranteed half million you won’t get on your books!

• 
  MR C (@MR_C1979) reported 47 minutes ago

  @NatWest_Help NatWest, your customer service is terrible. 40mins on the phone line then got cut off. Don’t you think if your customer will need to card reader to do bank transfer, you should just automatically send them one, not having to climb a ducking mountain just to get one?

• 
  Steven B (@Stevenwblake1) reported 52 minutes ago

  @JimCognito2016 Banks have been closing down for years. NatWest in my area have nearly all closed. Not sure how he can pin it on Labour.

• 
  Di Beirne (@ScattyCat) reported 53 minutes ago

  @NatWest_Help Hi - been trying to make a payment to HMRC via their app. In app, it directs to NatWest app for payment approval. For last few days, can log in to NatWest app when directed, but page to approve payment is just blank. I've used this way to pay in the past with no 1/2

• 
  DJM Comments (@DjmComments) reported 55 minutes ago

  @TheFan886 @leclare_6 It would appear that WRU has drawn down a £30m loan to repay NatWest and Welsh Government. They also have a Rolling Credit Facility £25m plus the option to draw down £5m for future capital projects. The deal is in place for another three and a half years and they'll go to market again for better terms in about two years time.

• 
  Nic B (@nicellen75) reported 57 minutes ago

  @NatWest_Help Can you please advise who I need to contact to stop mail coming to my address that isn’t addressed to me? Potentially previous owners but me returning the mail to the NatWest return address doesn’t seem to be working!

• 
  Di Beirne (@ScattyCat) reported 59 minutes ago

  @NatWest_Help Hi Mikyla - thanks, I'm still having the same problem I'm afraid. I've just tried again now to make a payment to HMRC through their app but unfortunately, after their app transfers me to the NatWest app to approve the payment, I log in, then just get a blank screen. The ... cont.

• 
  re (@re500v) reported 1 hour ago

  @NicholasGuyatt Was actually In at the time block rock owned ex NatWest towers which had an American dorm for foreign students. Had shops selling American candy. Our resto was in there. Cost approx 500£/wk in 05. We also worked with Hoxton urban lodge who had rooms starting at 29£

• 
  Rich (@rich_rdctd) reported 1 hour ago

  Natwest Bank just dropped a banger. "Tomorrow begins today" they say. If you set up biometric approval in the mobile app or Voice ID for Telephone Banking, you gave them consent to use this data. As per their email: "From 20th May, Natwest will use ‘legitimate interests’ to process biometric data, instead of your consent. Legitimate interests is a term in Data Protection Law, which means we use your data only when necessary and where we have carefully balanced your rights in the public interest." Bear this in mind as you cannot update your details or send more than £750 without using their biometrics service. @freddienew @DecentraSuze

• 
  PAUL GODWIN (@godders2304) reported 1 hour ago

  @McNicol94 @NatWest_Help Same here. Two different atms. And Post Office. NatWest phone Adviser said it must be my card. Tried to issue a replacement card and couldn’t action that either. What’s happening @NatWest_Help

• 
  Michael Hewson 🇬🇧 (@mhewson_MCH) reported 1 hour ago

  Bit of a strange reaction to NatWest purchase of Evelyn Partners - make it make sense - 10% down?