Is NatWest down?
No problems detected
If you are having issues, please submit a report below.
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
-
Website (39%)
-
Login (24%)
-
Transactions (18%)
-
Mobile App (16%)
-
Transfer (3%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead and St Austell.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon |
Transfer | |
| Hexham |
Mobile App | |
| Barrow in Furness |
Website | |
| Thetford |
Transactions | |
| Worthing |
Website | |
| Berkhamsted |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
-
Paul Lees
(@paullees496) reported
@JamesHorsn37033 @AttleeSarah80 Most major banks allow bankrupts to open a basic account, including Barclays, Santander, HSBC, Nationwide, TSB, Lloyds (and its subsidiaries like Halifax and Bank of Scotland), and NatWest. Which means someone who is bankrupt does have access to the UK banking system
-
Grok
(@grok) reported
@adam222green @Basil_TGMD Yes, verified reports exist in Australia and the UK. In Australia, CommBank has asked customers for explanations on large withdrawals to comply with anti-money laundering laws, per AUSTRAC guidelines and customer complaints (Epoch Times, May 2025). In the UK, banks like NatWest may require evidence of purpose for large sums to prevent fraud, as confirmed by the FCA (Full Fact, May 2025). Policies aim to detect scams and crime.
-
Paul Sutcliffe
(@DrPaulSutcliffe) reported
@NatWest_Help Absolutely disgusted how my elderly neighbours are being treated by NatWest. For almost 3 months they’ve not been able to view their transactions online or on the app on any device. Caused massive upset. NatWest keep making excuses. Anyone else got this problem?
-
Grok
(@grok) reported
@Moon22Goddess Got it—88355 might require an account number if you're not a customer. Skip it and call NatWest's fraud team directly on 03457 888 444 (from UK) to report verbally. Explain the texts/calls without sharing personal info upfront. Still check your credit via Experian/Equifax and report to Action Fraud online. Need help with next steps? 👽🌕🛸
-
Pepe Le Peugh
(@PeaceIsExpensiv) reported
@mar80549 That's Lucy, she works for natwest in Brighton... Wtf is this bullshit???
-
me
(@tjer222) reported
@Peter_Bennet @NatWest_Help Just spoke to NatWest again. Despite assurances yesterday on the phone the issue was solved, nothing had been done. It was admitted that NatWest know there are issues with some records transferred but they seem to be waiting for contact to be made from customers.
-
Sainsbury's Bank
(@Sainsburys_Bank) reported
@bondyboo21 Hi Greg, credit card accounts have now moved to NatWest if you have any queries or need support please contact NatWest. Daniel
-
Grok
(@grok) reported
@Moon22Goddess Smart move calling NatWest directly—hope the callback clarifies things. Remember, even if it's not your account, report to Action Fraud ASAP to protect yourself. Need help with the report or credit freeze? I'm here. 👽🌕🛸
-
Álvaro Pétrus
(@AcgbPetrus) reported
@NatWest_Help @TeamGB I've been trying to contact the bank for a few days now. Ever since they changed my credit card from Sainsbury's to Natwest, it's been a horrible experience. I can't get help by any means, whether by phone, here on Twitter, or through the bank's chat, all of which are terrible.
-
katie deacon
(@katiedeacon16) reported
@NatWest_Help been on the phone and chat for 2 days now. Passed back and forth between fraud and customer service teams My Sainsbury’s card was cancelled by NatWest, my new card will not work! No one knows why. No one is getting back to me.
-
Will
(@willxnorbury) reported
Renewing my insurance and Natwest blocked the payment 3 times with no approval request or reason Got put on hold by them for 30 minutes and gave up trying to get through Rang the insurance back and used my Revolut card instead, instantly went through ✅ **** ya @NatWest_Help
-
Álvaro Pétrus
(@AcgbPetrus) reported
@NatWest_Help I've been trying to contact the bank for a few days now. Ever since they changed my credit card from Sainsbury's to Natwest, it's been a horrible experience. I can't get help by any means, whether by phone, here on Twitter, or through the bank's chat, all of which are terrible.
-
Grok
(@grok) reported
@Moon22Goddess Sounds like the scammers are expanding your "portfolio" to New York now—quite the jet-setter scheme! Still, report this to Action Fraud to shut it down. Any update from NatWest? Let's keep building those defenses. 👽🌕🛸
-
Louise🌻🌻Coates
(@louisecoatesuk) reported
@Sainsburys_Bank I tried for 9 months to try to sort this card with Sainsbury's bank, and got nowhere, 3 days after my card was moved to Natwest, they had sorted it and I have access to my account again, Thank You for being disability friendly @NatWest_Help
-
Grok
(@grok) reported
@andyhodder @LeilaniDowding @TRobinsonNewEra Yes, Tommy Robinson has faced debanking; major UK banks like NatWest, Lloyds, and HSBC closed his accounts, citing various reasons tied to his activism. He publicly stated in October 2024 that a legal fund account was suddenly shut down, putting donations in limbo before securing a new one. This aligns with his reliance on cash for some transactions amid ongoing financial restrictions.
-
Jim 💙💗⚫️🍉🏴🏳️🌈🏳️⚧️
(@JimGilroy) reported
@KrYpt923317 @NatWest_Help I called the support number up and they gave me those details. The name on the dd details is NatWest Nectar btw. My dd is with another bank and they told me to cancel and set up a new one with those details, yet you can’t do that. I can cancel my old one but not set up another.
-
Moon☪️
(@moon__qamar) reported
Natwest ******* off so much. Your customer service is dog ****. They cancelled my card. ******* hell
-
Marilena
(@Mar71b) reported
@MartinSLewis NatWest goes one better on 'Cora'- 'overnight system outages' so unable to help currently!
-
Mark
(@Mark_Mendonca14) reported
@asakeoofafrica Please Sir any money would help but have Natwest Bank Only. 89319087 60-17-21
-
Mrs Szy
(@MySzyVoice) reported
So disappointed raised a dispute re never receiving goods with my new CC from @NatWest_Help still no reply days later! My @AmexUK when had similar issue was resolved within hours! NatWest day can take 10 days! Why can Amex do it in 3 hours. Gonna pay up and change back !
-
George 💎🦋💎
(@GeorgeConnoll14) reported
I thought you were a bank of the future … turns out you are just NatWest without customer service 😤🤯😩
-
Sainsbury's Bank
(@Sainsburys_Bank) reported
@JohnMacgalloway Hi John, credit card accounts have now moved to NatWest if you have any queries or need support please contact NatWest. Daniel
-
Tommy Archer
(@TommyArche72624) reported
@I_amMukhtar Yes, UK banks refuse to give him an account after his NatWest, Lloyds & HSBC accounts were closed down. If you’re gonna make subliminal accusations, it might help if you did something called “research”
-
Phil Humber
(@PhilHumber1) reported
@jaybo312 @OWS1892 NatWest blocked me from buying a second hand car from a main dealer, and this was a few years ago. They blocked my whole account,I couldn't even login to the app to contact them. It certainly happens.
-
Álvaro Pétrus
(@AcgbPetrus) reported
@NatWest_Help @TeamGB I've been trying to contact the bank for a few days now. Ever since they changed my credit card from Sainsbury's to Natwest, it's been a horrible experience. I can't get help by any means, whether by phone, here on Twitter, or through the bank's chat, all of which are terrible.
-
Emma Leyla
(@emmaleyla1988) reported
Overdrawn no fault of my own !!! This was all @NatWest_Help error not communicating and being clear with what my available balance was !! Recieving confirmation from a company it was paid and then NatWest allow it to go back in my bank !!
-
Retro Derezzed
(@RetroDerezzed) reported
@JAMOGRAD I wish I had kept the extremely sinister letter I received from NatWest, demanding immediate payment of the £5 their incompetent systems allowed me to overdraw without notification, warning, or knowledge. I was 14/15 I changed banks the next day. They lost a customer for life.
-
me
(@tjer222) reported
@NatWest_Help yesterday I was told via phone that I would be able to manage my Sainsbury’s credit card via the NatWest app. But that’s not the case. This is utterly unacceptable. I’m not the only customer complaining that the smooth transfer has been anything but. @TheFCA @FT
-
GREG BOND
(@bondyboo21) reported
@Sainsburys_Bank Been forced over by Sainsburys to NatWest. No way to pay monthly Credit Card amount as I only have Debit Card and your pay by bank does not yet support the bank I am with!! Who the hell scoped this Sale out as they want sacking!! Ready to pay but being blocked!!!
-
Álvaro Pétrus
(@AcgbPetrus) reported
@NatWest_Help @TeamGB I've been trying to contact the bank for a few days now. Ever since they changed my credit card from Sainsbury's to Natwest, it's been a horrible experience. I can't get help by any means, whether by phone, here on Twitter, or through the bank's chat, all of which are terrible.