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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (41%)
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Login (24%)
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Transactions (19%)
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Mobile App (16%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell and Llanelli.
| City | Problem Type | Report Time |
|---|---|---|
 Hexham |
Mobile App | |
| Barrow in Furness |
Website | |
| Thetford |
Transactions | |
| Worthing |
Website | |
| Berkhamsted |
Login | |
| Croydon |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Rian
(@OnlyUtilitaRian) reported
@monzo Love what you've done with the place 🤩 Also "Rewind to a time where the world of banking was stuffy and dormant".....this is why high street banking is dead.... My son is with NatWest (<16) and needs a card reader so he can log in and authorise changing his phone number 🤯
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Prof David Bailey
(@dgbailey) reported
@NatWest_Help I’ve found someone’s Natwest debit card in the road. You have closed all your local banks my efforts to get through via phone/website have failed (thankfully I don’t bank with you). Can you give me an address to send it to? Or should I just cut it up & throw away?
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T X
(@TZ0981) reported
@NatWest_Help useless bank no wonder they're closing all over the place. still a halifax near me as they obviously aren't useless like yourselves and I hear their app is a lot better than the crappy natwest one (had to remove that god awful "scan your face").
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H.🔺🐸🔱🛠🔦🖋
(@XH487) reported
Just found out @RBS_Help have shut down all their branches in “England” and now I have to go to a @NatWest_Help. Only issue is NatWest have closed all their bank branches too. There is only one in my entire area in the city centre. They really don’t care about customers!
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Immortal Snow Star
(@Calandra25) reported
@mattchewone @DeputyGrocott @RevolutApp There any fees for this Matt as seen the new one from NatWest this morning and it says fee may apply but want to get Seren a little card of her to help her appreciate money 💰
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BruisedBeatenBlack
(@BlackBruised) reported
@NatWestBusiness @NatWest_Help @NatWestGroup NatWest. Your bank might have triggered a whole lot of problems for me. If someone will take a few hours to actually depart from a set of scripted responses, you might actually help for real, IRL, and not just social media whitewash
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CatherineS
(@Savvy_Catherine) reported
@Manjitskitchen @NatWestBusiness Thoughts with you I have had issues with @natwest their support for female business owners does not match their PR one jot I hope you manage to resolve things quickly - as if times aren't tough enough
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Gib Aslam
(@gibaslam) reported
@Manjitskitchen @NatWestBusiness Have you tried contacting your relationship manager at Natwest? Had a similar issue at work where they kept wanting a load of info to approve our business profile during the review
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Rosie from Pluto
(@Rosiefrompluto) reported
@NatWest_Help I've been on hold with the natwest fraud team for 1:49:00, and the line went silent at 1:44:00 though the call is still active. Why is it taking so long to speak to someone about an urgent fraud issue? :(
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T X
(@TZ0981) reported
@NatWest_Help natwest are a load of crap. approve me for a credit card then your ****** website denies the application. **** you guy's i'm moving banks
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JK
(@jkCov) reported
Why would the chair of #Natwest have a view relevant to anyone, a failing bank 15 years after the financial crisis, barely any competitive products, branches that fail to address customers. Glad to say I left, awful service, technologically backwards. #BBCLauraK
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Kyle mossman
(@kylemossman2811) reported
@natwest log on into online banking using a card reader, go to pay someone and then have to go onto the actual mobile app to approve. What a load of bollocks when you've just been through all the security to log into online banking. Next up to the **** show blood signatures!!!
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Jana Bacevic (@jana_bacevic@fediphilosophy.org)
(@jana_bacevic) reported
Delighted that the first 20 minutes of my working day were spent of the phone with Natwest trying to figure out why my current account had gone missing (not showing up in online banking+blocked), which turns out they do whenever you have a 'suspicious' transaction 1/2...
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donkey 235
(@donkey235) reported
@NatWest_Help Why am I seeing your adverts alongside Andrew Tate's face? Our school is having enough problems with Tate without you @NatWest endorsing his message.
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Zak Silverstein
(@ZakSilverstein) reported
@imo_ebbo @TSB @imo_ebbo. Regarding the " services going down " I just saw the message on my banking app, Usually the app is down from 2-5 am for maintenance. Because when I was with Natwest, I couldn't access the app transfer money (Outbound) until the maninace was over.
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movieman
(@movieman777) reported
@MohammadKaif @GautamGambhir Must be the biggest feat after that Natwest final..doing next to impossible.
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Mancuniman 💙
(@mancuniman) reported
@British_Airways I tried to book a holiday (flight+hotel) via @Expedia. There was an error and no booking was made. The pending payment for the hotel has disappeared but Expedia and @Natwest tell me you've taken me for nearly a grand for flights that aren't booked. Refund please.
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Ezzy
(@Ezzy525) reported
@gjhendry00 @JamesCleverly Means he can't nip down to his local NatWest and make a deposit or enjoy a Tesco meal deal. Our governments response is like a fart in a hurricane as ******* usual.
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Jane Osmanski
(@JaneOsmanski) reported
@NatWest_Help Trying to order some statements folders and just had one of your helpline staff put the phone down on me after suggesting I try the website or go to a stationery store. Is that really how NatWest treats loyal customers of 50 years?
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Irene Jardine
(@ladyjardine) reported
@NatWest_Help can you confirm that by mid summer , there will be no Natwest branches available in Scotland. Please also confirm the closing date for Glasgow as the account will need to be shut down & moved to a new bank. Cheers
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A-P
(@rugby_ap) reported
Austin Healy down his local NatWest tomorrow asking to ‘open’ a ‘you tube’ account.
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ZWKA Handcrafts
(@zwkahandcrafts) reported
@AmazonHelp Please sort out the issue with the @NatWest_Help Mastercards - You keep declining my card but everything is ok with it! I’ve checked to see that this issue has been going on since last year with several NatWest customers. I can’t pay for anything right now! 😡
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Bill Poole
(@BillPoo15692213) reported
I’ve just had to call the @TheAA_UK via my NatWest account using the AA app . I have to say the service was brilliant, the chap who attended exceeded my expectations. #thankyouAA
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@HornedLivestock@mastodon.scot
(@HornedLivestock) reported
@RBS_Help I have grave doubts that you can help me given a: I have completed your fraud process (instigated erroneously and incorrectly followed by RBS/NatWest), b: have spoken to customer services about this issue, c: have been unable to register the issue via CORA as you are "busy".
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Amber Southwell
(@AmberSouthwell) reported
@AskNationwide I made a payment from my NatWest current account into my Nationwide Help to Buy ISA. It is not showing in my ISA account, how long does this normally take?
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Natalie Hughes
(@Nat_HughesComms) reported
Day 4, roof leak, no lights, & more bad weather on the way. 6 chase calls from me, promised the insurance assessor would ring me by 12 yesterday for an appointment, promised someone would ring me yesterday from Natwest, nothing! Terrible service! @NatWest_Help #insurance #Storm
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non-beanary t
(@tynathereader) reported
@audibleuk Yes, it’s definitely not there. I’ve been having such bad luck with Audible lately. Still waiting for the Natwest/not getting credits issue to be resolved too. Was really hoping seeing my stats would make up for it.
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Matt Street
(@MattStreet5) reported
@Manjitskitchen @NatWestBusiness Hopefully you get some sort of compensation for it, I’d raise a complaint. The last time something happened with NatWest I went into the Leeds branch to support it and the chap in there raised a complaint for me. Ended up getting £80 in compensation
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Velo Drome
(@velodrome100) reported
@Manjitskitchen @NatWestBusiness Yes. We had problems with NatWest suddenly freezing our business account. They wanted us to go through some weird online videoing process. We said get lost, you’ve seen our passports. We threatened to move banks and they suddenly backed down. I moved my current acct though.
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Kyle mossman
(@kylemossman2811) reported
@NatWest you are seriously starting to ******* off. The most useless ******* bank! How difficult do you want to make it for people to use their own money? Time for a new bank no others have the same ******* **** as you useless *****.