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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (34%)
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Login (25%)
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Transactions (23%)
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Mobile App (14%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham and Barrow in Furness.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| Croydon |
Login | |
| Hackney |
Withdrawals | |
| Paignton |
Transactions | |
| London |
Transactions | |
| Trowbridge |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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northumbrian 🇬🇧🏴 BUY BRITISH
(@Trixyliz) reported
@Jess_Simpson645 @NatWest_Help I banked with NatWest most of my adult life. Couldn’t stand their bad service and left. With Santander now, they have been excellent.
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𝓝𝓸𝓷𝓸 𝓚𝓷𝓲𝓰𝓱𝓽
(@mak_nono) reported
@joncoopertweets The same thing NatWest bank did when they mistakingly took £440 out of my account and sent it to a closed down business account. Twice! Which is sweet nothing 👍
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the Mrs
(@themrs21) reported
@QPRW7 @CaptDrimmie It was NatWest for me too. I transferred it to Barclays and walked down and got it with no questions asked. I know how your wife felt. I was very angry but the woman would not budge in NatWest and refused
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CAH
(@craigh0412) reported
I actually have more chance of flying to space than getting help from @NatWest_Help @NatWest been on the phone for 20 mins. Can't help. Been on to cora for over half hour. Can't help. Waiting in queue which aren't updated in over 20 mins. I give up. I'll go to another bank
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Helen S
(@NorthernRanter) reported
@NatWest_Help NatWest invest is still down today. Tried multiple times to log in. Been several days now. Is there an ETA for it being fixed? Thanks
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Johnson
(@Johnson91481492) reported
@LaikaTone @NatWest_Help @NatWest Don't panic if u gad the transaction history I will recommend MITNICK SECURITY on Instagram to help you recover your money, MITNICK SECURITY help me recover my money one week ago when someone scam me of £200 but thank God someone recommend MITNICK SECURITY massage him now
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Barclays UK Help
(@BarclaysUKHelp) reported
@MattCohenMusic With your parents no longer being Barclays customers, there would be nothing further I can help with I'm afraid. I'd contact NatWest as I'm sure they have vans plus some agreement with the Post Office to support customers too. Take care and stay safe. Leigh
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Sully
(@Paddyboy1875) reported
@BrendanClay666 @NatWest_Help Nonanswer from natwest...no **** ..start of the carbon tax revolution. The great reset!!!
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the Mrs
(@themrs21) reported
@EddieHa35418086 @CaptDrimmie NatWest was the one that refused and Barclays let me take it out without any issues.
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Cute Little Jelly Bean 🇷🇺
(@Jellyandbeany) reported
@jonboi7511 @TheFreds They could ban you from using the internet I suppose. But they could more easily shut down your Natwest account. They can put hurdles in your way for sure. But they can't take it off you unless you willingly give them the keys.
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Antonia Grey
(@AntoniaNGrey) reported
@NatWest_Help How ironic that NatWest uses the word help in its handle given that is the last thing that it wants to offer. God forbid you would want speak to a real person let alone someone in branch.
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debbie
(@xiaomai76409159) reported
Worst UK bank for dealing with scams issues crypto scam alert . NatWest issued a crypto scam warning to mobile banking users after reportedly receiving a record number of complaints in Q1.
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snasam
(@snasam) reported
@ubereats_fr I already sent DM and been told repeatedly that you won’t help. I paid, didn’t get full order, fought for a refund which arrived in three parts and am now being told I had too refunds and so now owe money. I didn’t. No evidence of two via PayPal or NatWest.
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heidiperry
(@heidperry) reported
@NatWest_Help stranded in India for 5 weeks with no access to my account as @natwest blocks every single transaction and my complaint hasn’t been dealt with despite being made over a month ago. Our family trip of a lifetime is ruined
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Neil Gough
(@Ngoffy) reported
@GlennAirey And the NatWest pigs too. Awful news.
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John Wells
(@johnnywells) reported
@HalifaxBank Yes tried wifi and mobile data, it’s not an issue at my end and had no issues before the latest app update release and no it’s not a new connection to another bank I’ve had my NatWest account details on my Halifax app for a while now
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Dan Ingham
(@ItsDanIngham) reported
@noobs2211 @NatWest_Help Are you new to using them? I had this problem massively when i first got my Natwest account. Been better since but still does it more than id like! At the same places im using my card all the time aswell!
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Brettewe
(@Brettewe19) reported
In a pretty ****** mood. I was scammed out of a lot of money last night from someone ghosting my bank account. Thanks to the NatWest & the police for all their help today.
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Timoroola
(@Timoroola) reported
Oh my god the service at Southend NatWest was the only Christmas present I needed this year - what a trooper Jackie was. @NatWest_Help
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Geoff_Paddock
(@GpMedialtd) reported
@NatWest_Help Someone representing Natwest has sent my business an email asking me to log on to a website with a username and threaten to remove banking unless I meet a tight deadline. Is it fraudulent?
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'Yatesy was Roberts'
(@Lil_rabbitfoot) reported
@LaikaTone @NatWest_Help @NatWest Noooo! That’s awful, why can’t people this clever put their skills to good use and small businesses really need to feel supported by our banks, right now more than ever ! 😞
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Barclays UK Help
(@BarclaysUKHelp) reported
@MattCohenMusic We're always looking to help our customers in any way we can Matthew. It's a shame that you're parents no longer bank with us as I'd love to look at further ways to help. If you can contact NatWest for support, they'd be able to assist them further. Take care. Leigh
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Fidge
(@FidgeyCent) reported
NatWest tracking customers co2 emissions and telling them how to cut down is something straight out of a Black Mirror episode. It will go from recommended use to an allowance very quickly, this is a road we don’t want to go down
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ruby cooper🌺🌺🌺 UK
(@rubycooper007) reported
@atraumatisedMum @metpoliceuk The @metpoliceuk did all that to me to assist natwest bank cover up they had a stalker working for them !!
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JonoPatterson
(@JonoPatterson) reported
@NatWest_Help Whenever I try to deposit cheques from companies e.g. motability, the natwest app reports it "cant do this right now" after scanning. Should it be working? Or are these not supported?
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Fensec Ltd
(@FensecLtd) reported
@efgbricklayer It's a plan to persuade us all to reach NetZero using access to cash & work. The big wigs have been gathering to discuss this for a couple of years. If you don't comply your money supply may be restricted, controlled. NatWest are straight onto it.
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Paddy Taylor
(@PaddyTaylor) reported
Hi @natwest I spent 20 minutes trying to get through on Tues, I am now in dire need of help and due to a technical issue you are unable to connect me, no online options meet my need despite the message telling me to try them. When are you going to start offering customer service?
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Chris C
(@PresTITANRaptor) reported
I'm working overseas. They couldn't get ANYTHING right and do not have an email address to communicate. AND their chat-help is absolute garbage. We will likely NEVER do business with Natwest again and we may EMBARGO any potential clients that bank with them. Unbelievably poor.
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James Spackman
(@JamesSpackman) reported
Dear @NatWest_Help, having tried to get assistance from your customer support, I can say that if NatWest bank is indicative of the UK banking sector it’s no wonder the sector is in serious trouble. What an awful company!
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Gary Holman
(@GaryGaryholman) reported
@Jess_Simpson645 @NatWest_Help I had my mortgage with Santander and they were brilliant when it came to closing stuff down and they were patient with and helped out with the Natwest failings. The net result of cooperation from good hearted folks was that saved it me £3700 when I had just been made redundant.