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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (40%)
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Login (29%)
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Transactions (17%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Berkhamsted, Croydon, Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Berkhamsted |
Login | |
| Croydon |
Website | |
| Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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IWFM Impact Awards
(@IWFM_Awards) reported
Finishing off the #IWFMFinalists for the Technology category sponsored by EMCOR UK, we have: Ask Archie, NatWest Workplace Service Centre, Property Services Savortex @savortex #IWFMAwards2021 (3/3)
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UK RESISTANCE 🗣️
(@ResistanceUkip) reported
Natwest won't give me my money. Pre ordered in person, passport produced, the floor staff get to decide if I can have any?! No managers working either, you couldn't make it up. I'd advise everyone to take their money out or you could be in this horrendous position like me. #cash
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hammy
(@hammyflap) reported
NatWest’s sheepish message like “awww we hate doing this but we’re putting overdraft use charges on your account sorry but you it was you who made us do it and we’re only doing it because we love you and value you as a customer uwu pls don’t be angy”
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Al Barakah Education
(@albarakah_edu) reported
@NatWest_Help just had disgusting customer service from a Natwest whilst trying to unblock my card. been on the phone for a total of 4 hours now trying to sort this (1/2 time spent in queues) only to be insulted by your call handler and when I asked for their name they refused
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Gregory Kershaw
(@Gregory_Kershaw) reported
With having a bank account as an essential in society burn natwest the latest proof that banks are awful, is there a bank that isn't guilty of profiting off fossil fuels or money laundering? #genuinequestion
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Will
(@willmontague_) reported
Why is it every time I call @NatWest every single adviser always says sorry you’ve been transferred to the wrong department and then they transfer me to the wrong department. Worst service and bank ever.
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GeeBeester 🇬🇧 🚀🐝🌸
(@BeesterGee) reported
@NatWest_Help The writing is on the wall, #NatWest really finds offering any level of service in the South Downs area just too much of an ask. Time was when we had six branches, now all closed & we get a van scheduled for 1hr a week that has barely run in the last 18mths & still isn't
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‘IN MY ZONE’ OUT NOW 💃🏾
(@Melissa7Aimee) reported
NatWest are hands down the worst bank I’ve banked with. Would not recommend kmt.
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David Winch
(@david_winch) reported
@BCLsolicitors @liamivolane I think NatWest in a press release apologised for its "failure to prevent" money laundering - which rather muddied the waters as it had pleaded guilty to failing to operate ongoing customer due diligence.
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damilola owolana
(@flygerian2010) reported
No one from NatWest decided to call me in regards to this matter that I have no knowledge of before disabling my account for the whole weekend I was not able to live a normal life of using my account for banking activities and access to my money
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MrsV RE 🌈
(@MrsVRE) reported
@AhmedKhattabUK I don't think Jules is attacking the teachers, it is a criticism of the institution rather than the people. If I criticise NatWest bank, I'm not criticising the people working for them. Agree, it is important to hold these organisations to account.
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Kimmy Mac
(@littlekimmy) reported
@NatWest_Help PS. I understand it's not the individuals working for Natwest who are the problem. It's Natwest's ridiculous policies and **** work procedures.
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Dorset Owl
(@Dorset_Owl) reported
I live in an area with a bad mobile signal outside & virtually non-existent inside. @NatWest & @Barclaycard insist on texting me one-time passcodes to access my accounts. I never get them or I get timed out or locked out of my accounts. Absolutely infuriating. 😠😠
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Abz Alsaleh
(@Abz_Alsaleh) reported
Last year I called @NatWest_Help at 2am and when the adviser heard my query he hanged up. Wtf?? I got scammed and the bank shutting. Today the same thing ******* happen again I reported a scam mistake done by me. I got “Alright” then she hanged up the phone. I’m sick of NatWest!!
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Nikki
(@BilboShaggins97) reported
I hate that NatWest send notifications on your phone after spending now, it’s like carrying that one disapproving family member in your pocket like ‘DING! £17.89 spent at McDonalds, you big fat ****’
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Edgar Reinhard
(@EdgarReinhard1) reported
@ResistanceUkip Seems wanting 'Cash' for any reason, from your PERSONAL bank account, isn't in vogue with Natwest at the moment! Sadly, after 31 years, I opened-up a number of Santander accounts! I wonder though? What exactly, is the problem in demanding cash?😜
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CEOemail ✉ - Marcus Williamson
(@CEOemail) reported
@d171692b @NatWestGroup Is this conflicted NatWest employee still working for them?
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Howard Morland
(@HMaester) reported
Amanda @NatWest Chippenham branch gave excellent customer service today. Could not have been more helpful dealing with a request for assistance. Thank you
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Gareth P 😷
(@ickoonite) reported
@Eric3716 @robnitm Looked like a Barclays as far as I could make out. It has moved just down the road to the left of the NatWest. (They’ve done a good job with the pub; it looks like it’s always been there.)
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👁🗨
(@icallitjustice) reported
@NatWest_Help Someone was supposed to have unblocked the card this morning (in the early hours when natwest decided to block it for no reason)… but it is still blocked.
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Woha
(@SoHoMu_) reported
@peterproperty If house prices come down, what would Nationwide, Lloyds, NatWest, and Santander think about that as the top 4 mortgage lenders to middle England. Probably have lobbyists working v hard to keep the prices (and their loan book) up
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Katrina Collier (She/Her) 🇦🇺🇬🇧
(@KatrinaMCollier) reported
@NatWest_Help Fabulous, on the 3rd attempt of communicating with NatWest, I've managed to submit the form. @StarlingBank took under 10 seconds. @transferwise took next to no time too. There is so much NatWest could learn from them about 'customer service in 2021'
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Mary Rees
(@mumsy_mary) reported
@NatWest_Help @EljonEljon We are having the same issue. 6 years and Natwest still haven’t paid an outstanding bill from a skiing accident claim. We can’t log in. What do we do?!?
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Gregory Kershaw
(@Gregory_Kershaw) reported
With a bank account being an essential in our society, but natwest proving yet again banks are terrible, is there a bank that doesn't profit off fossil fuels or launder money? #genuinequestion
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ً
(@lfckristian) reported
@NatWest_Help i recently switched (upgraded) my account but missed the switch and stay offer. Is there any chance I can be included in the promo? I’m a long time Natwest customer. Thanks
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Charlotte Loves
(@CharLovesBlog) reported
@NatWest_Help hi, please tell me why I should stay with NatWest when you "don't have counter service" on a Saturday... The only day off of a working week.... And I can't do what I need to do?????
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Brian Corbett
(@HD2onPBdotcom) reported
@HfromHorley That's true, but hats off to NatWest's Old Fogey banking phone line, which is invariably answered in seconds (after 60 secs of mindless garbage) by staff who are very polite & helpful. The Pru, OTOH, are just as you say.
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Sue Simmonds 🌹
(@sue_simmonds) reported
@RBS_Help I’m in now and due to staff shortage etc they shut for lunch. Branch closing for good soon so this won’t be an ongoing problem as the facility to withdraw will be moved to NatWest
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Quinn
(@quinn_CA_to_UK) reported
@JLFphoto The new joiners at NatWest will be let down that you need to be a sir doctor just to reach middle management in the retail back office.
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Will
(@willmontague_) reported
@NatWest_Help Well a manager said there’s nothing that can be done. I didn’t even speak to this person either. Service is so bad at Natwest. I went into a branch the other day and they told me there was nobody there to help. Complete shambles.