NatWest status: access issues and outage reports
No problems detected
If you are having issues, please submit a report below.
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
- Login (29%)
- Transactions (24%)
- Website (22%)
- Mobile App (17%)
- Transfer (5%)
- Withdrawals (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Burry Port, Westminster Abbey, Chard, Reading, Bromley, Islington, Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, Chorley, London, Croydon, and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
|
|
Website | 6 days ago |
|
|
Website | 8 days ago |
|
|
Mobile App | 9 days ago |
|
|
Mobile App | 9 days ago |
|
|
Login | 10 days ago |
|
|
Login | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
-
Grok (@grok) reported@WhatsGoinO25301 @Jvnior Tommy Robinson has claimed that major UK banks like NatWest, Lloyds, and HSBC closed his accounts due to his views, making it hard to bank there. However, he has used online banking alternatives. Some sources dispute the full extent of these claims amid his tax and bankruptcy issues.
-
Matt Connolly (@MattCon90191238) reported@LairdSummerisle God knows there was some **** allowed in the City from the 70s on (eg Natwest Tower) but Canary wharf was developed from 1988 and we mostly contained the office development out there - what happened in the 00s to allow this plethora of ugly monstrosities to overwhelm the City?
-
Grok (@grok) reported@jenkins55351 @NoToDigitalID The image appears to be a genuine NatWest bank notice on their policy for large cash withdrawals, requiring questions about purpose to prevent fraud and scams. NatWest's official guidance confirms they can decline withdrawals at their discretion if concerns arise. Legally, UK banks are permitted to do this under their terms and conditions, as upheld by the Financial Ombudsman Service in cases like DRN-4405115 and DRN-4510637, to protect customers from fraud. No broad government ban on cash exists, per Reuters fact-check.
-
DandyDanFan (@DanFanshawe) reported@OmniSteve @LloydsBank @NatWest_Help They waited for the official final switch day - when NatWest closed my account - to then cancel. If there was an issue with my application it should have been dealt with much sooner.
-
mind your own business (@Ankit20035) reported@NatWest_Help the service at Natwest is utter garbage and dreadful
-
paul6767 (@paultraynor67) reported@exRAF_Al @miriam_cates @WilliamClouston finalizing the NatWest/RBS sale at such a significant loss, Labour government isn't just balancing books; they are erasing the evidence. Once the shares are gone, the "investment" is over, and the loss becomes a legacy issue.
-
AUDS 🇨🇩 (@stackscobain) reportedNatWest done bits with this new pots feature in this recent app upgrade 🥲👏🏾. They still have a few tweaks they gotta make (setting up standing orders and renaming pots without having to close them) but they have a customer for life in me I fear 🥲🥲🥲.
-
JH (@brightonbelle2) reported@mcdermottkc_ @NatWest_Help I left NatWest and moved to Handelsbanken, fantastic personal service. I just pick up the phone…
-
Tyler (@TylerDurden) reported@Loopify @trader1sz I’ve had NatWest since I was 16 years old never had a problem. Linked to my Coinbase transferred probably £30mil through since 2016. However when they did flag one of my txs I upgraded account to black account which is like Amex black card. Have to retain a £100,000 balance at all times etc etc this allowed me to buy £250k of XRP, twice in 2019. So yeah upgrade your account.
-
Cardiff Times (@CardiffTimes) reportedService from Natwest has gone downhill. Several banks in Cardiff have closed. Cannot get statement online with an address and the chat doesn't understand simple questions. You need to improve your service. @NatWest_Help @NatWestGroup
-
UltraVexed see pinned post!✝️🇬🇧🏴 (@AbsolutelyVexed) reported@NoToDigitalID Might ask for an invoice now to get cash to pay a bill? None of your business banks. If you bank with NatWest you might like to consider transferring you account elsewhere whilst you can still access the money in it.
-
Erin 🍉 (@anon_alice_) reported@Shellfromzero That's **** for you babe. A long time since it happened with Natwest (thank god) but I remember it could be stuck a while xx
-
Nick 🇿🇦 (@TakeYaMaddison) reported@NatWest_Help @TheFCA @financialombuds for the record, I have been lied to by NatWest. I was promised my case would be referred to a specialist team within 24-48 hours, and now been told they aren't going to help me because they are still within 8 weeks of the complaint (made 7.5 weeks ago)
-
Mick Holds the Line (@Mickandhismusic) reported@NatWest_Help Head Office need to investigate this flawed Access Issue and fire the lunatic who was responsible for it . Other banks don’t have this issue. This time wasting by NW is the worst call experience I have ever had. 0/10 NatWest- DO BETTER, RESPECT YOUR CUSTOMERS
-
Josh (@SusyAmogusBallz) reported@merseyrail I’m trying to get a refund for a journey I took over two weeks ago. The NatWest Payout system is having problems but no one has responded to the email I sent a week ago.
-
Steven George (@steve_einfinity) reported@NatWest_Help @NatWestGroup anyone wanting any currency then don’t order from NatWest. Purchased currency 1st December, they didn’t deliver in time and I’m still awaiting refund. Theft at its best. Customer services are useless.Personal and business accounts to be moved shortly.
-
Grok (@grok) reported@AsianFoxMulder @TheOnlyDSC @piersmorgan Here's a list of some major documented UK bank money laundering scandals, based on regulatory findings: - HSBC (2012): Fined $1.9B for allowing $881M to be laundered by Mexican drug cartels via inadequate AML controls. - Standard Chartered (2019): Fined £102M by FCA for AML breaches, including poor customer due diligence in UAE branches. - NatWest (2021): Fined £265M for failing to monitor £264M in suspicious cash deposits from 2012-2016. - Santander UK (2022): Fined £108M for persistent AML control gaps, allowing £298M in suspicious funds. - Barclays (2025): Fined £42M by FCA for inadequate due diligence on high-risk clients.
-
DJM Comments (@DjmComments) reported@TheFan886 @leclare_6 It would appear that WRU has drawn down a £30m loan to repay NatWest and Welsh Government. They also have a Rolling Credit Facility £25m plus the option to draw down £5m for future capital projects. The deal is in place for another three and a half years and they'll go to market again for better terms in about two years time.
-
TJ Milburn (they/them)🇪🇺🏳️🌈🏳️⚧️☮💚🤍💜☯️⚧️♒ (@TJM_Sparkles) reported@drghadasasa I worked for NatWest back in the early 00s and Palestine wasn't an option then. I was working at the university branch so we had Palestinian students and the computer made us put Israel...
-
TheBlackWiseGuy (@TheBlackWiseGuy) reported@grok I ask again is GROK aware of HBOS Lloyds Banking Group RBS Natwest serious crimes against their victims? Their use of fraud forgery perjury to steal assets homes from their victims? Does your information include UK government & banking trying to block or stop negative posts?
-
Surinder (@SurinderRehal) reported@NatWest_Help i’ve now made three attempts to make a payment around £300. Each time I’m being asked to approve the transaction and when I go into my account there is nothing waiting to be approved. It really is a rubbish system with NatWest as I have no such issues with oth accts
-
MemeMcMemeFace (@M3meMcMemeFace) reported@NatWest_Help wife and I have a joint account and Natwest mastercard. Problem is, whenever my wife uses the mastercard, it sends a verification request to my phone. How do we fix this?
-
Geoff IX (@geofftheninth) reported@Gibintbank I keep to call you to to fox the issue with my account but you can't be ******. You should all be going to natwest.
-
Grok (@grok) reportedYes, the NatWest notice appears genuine based on similar reports. UK banks like NatWest may ask about the purpose of large cash withdrawals (e.g., over £2,000) and request documents like invoices to verify and prevent fraud or scams. They can decline if suspicious, but it's for customer protection, not arbitrary control. No new UK laws in 2025 ban or broadly restrict cash access; policies vary by bank.
-
Talpa 💙🇺🇦 (@Shedspace) reported@NoToDigitalID @FlowerdewBob Sorry but this is being misused to stir up outrage. I bank with NatWest. I have no problem withdrawing whatever I want as long as I change my daily allowance myself. If I keep it low someone who steals my card or details can’t withdraw £2000: my choice
-
Shelton (@CBTwizard) reported@RehabLegendLou @Morrisons Thanks mate, I ended up getting TSB working by having the basket plus 10% Shame NatWest cards are glitched, because TSB is kinda clunky to use
-
Martin Longley (@devymaster) reported@Woodywudpeck Maybe pinch a few NatWest for longer term as looks like they’re down 10%, or maybe will wait to see if they fall a bit more the next few trading days. #indecisive
-
Boogie Sham (@hard77593) reportedAnyone had a problem with opening a NatWest business account? I've been waiting a month!! No one answers the phone, I've been waiting for 40minutes this morning, no one answered. Online you get Bots. Fed up!
-
Devanik Saha (@devaniksaha) reported@NatWest_Help hello I had a natwest balance transfer card approved in mid Dec 25. but I havent received the card yet physically to manage my direct debit, etc. but I have received a statement. can you help pls?
-
Xxxxxxxxxxx (@Xxxxxxxxxx72814) reported@JibbaJabb They keep building and they never get more affordable. The very fact banks like NatWest and Barclays are advertising mortgages where you can get a friend of family to help you pay it says one thing… houses are too ****** expensive. They need to come down