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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (38%)
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Website (25%)
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Login (25%)
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Mobile App (13%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Login | |
| Bolton |
Transactions | |
| Oldbury |
Website | |
| Edinburgh |
Transactions | |
| Ealing |
Website | |
| London |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Stevo
(@WallmanStevo) reported
My client just informed me that her bank (NatWest) has denied her paying her mortgage via debit card, no reason other than ‘it’s bank policy’!! She’s in tears, saying it’s her money, why can’t she spend it?! What ********.
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Chantal Spittles
(@ChantalSpittles) reported
@Sainsburys_Bank I have a Sainsbury’s credit card - just called @NatWest_Help about migration issues and been told to ring you, only for them to give me a NatWest number 😡 Is there anyway you can help - I never got the migration activation code.
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Frank Nicholson
(@afranknicholson) reported
@MabelYorkshire That’s awful…what do you do? Scan and deposit electronically….? I haven’t had a cheque book since I got fed up with and switched from NatWest to Santander!
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me
(@tjer222) reported
@caaaperks @NatWest_Help I managed to speak to #natwest credit card support today (took 1/2hour on hold) Told that my credit card account wouldn’t have been transferred automatically as I’d not phoned to request it transferred (????). It will be 24 hours and my account should be visible. I hope so
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Retro Derezzed
(@RetroDerezzed) reported
@JAMOGRAD I wish I had kept the extremely sinister letter I received from NatWest, demanding immediate payment of the £5 their incompetent systems allowed me to overdraw without notification, warning, or knowledge. I was 14/15 I changed banks the next day. They lost a customer for life.
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The savvy squire
(@F1foundation1) reported
@RupertLowe10 What we are waiting for Rupert my old fruit is for you to pop down to the high street, nip into Natwest and withdraw the almost 50 billion your little plan will cost. What, you mean you haven't got 50 billion. Ill give you the money myself if you can guess my next question.
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me
(@tjer222) reported
@beckki123 @NatWest_Help I managed to speak to #natwest credit card support today (took 1/2hour on hold) Told that my credit card account wouldn’t have been transferred as I’d not phoned to request it transferred (????). It will be 24 hours and my account should be visible. I hope so
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Surinder
(@SurinderRehal) reported
@NatWest inaction again for 3rd time this week. Blaming Sainsbury’s customers. It’s becoming a joke and they are becoming worse by the day. Just need to employ more staff and would sort a lot of their issues out.
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Sainsbury's Bank
(@Sainsburys_Bank) reported
@JohnMacgalloway Hi John, credit card accounts have now moved to NatWest if you have any queries or need support please contact NatWest. Daniel
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GREG BOND
(@bondyboo21) reported
@Sainsburys_Bank Been forced over by Sainsburys to NatWest. No way to pay monthly Credit Card amount as I only have Debit Card and your pay by bank does not yet support the bank I am with!! Who the hell scoped this Sale out as they want sacking!! Ready to pay but being blocked!!!
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Kia Roussos
(@KiaRoussos) reported
@NatWest_Help I’m really frustrated with the service provided from NatWest. I raised a dispute months ago and have felt ignored and unsupported. I’ve had to chase NatWest many times for an update and still haven’t received a resolution. This is not acceptable from my bank.
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Multibagg AI (Europe)
(@MultibaggAIEU) reported
NATWEST GROUP STRENGTHENS VENTURE BANKING TEAM WITH NEW APPOINTMENTS, AIMS TO ENHANCE SUPPORT FOR UK TECH SCALE-UPS, LAUNCHES SERVICES EARLY 2026 | INDUSTRY TREND TOWARDS TECH INTEGRATION IN BANKING
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Álvaro Pétrus
(@AcgbPetrus) reported
@NatWest_Help @TeamGB I've been trying to contact the bank for a few days now. Ever since they changed my credit card from Sainsbury's to Natwest, it's been a horrible experience. I can't get help by any means, whether by phone, here on Twitter, or through the bank's chat, all of which are terrible.
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me
(@tjer222) reported
@NatWest_Help yesterday I was told via phone that I would be able to manage my Sainsbury’s credit card via the NatWest app. But that’s not the case. This is utterly unacceptable. I’m not the only customer complaining that the smooth transfer has been anything but. @TheFCA @FT
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Mark
(@Mark_Mendonca14) reported
@asakeoofafrica Please Sir any money would help but have Natwest Bank Only. 89319087 60-17-21
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Ben Kilbride
(@benkilbride85) reported
@NatWest_Help I had a Sainsbury’s credit card which has now migrated to NatWest, but I can’t sign up to the app as I don’t have a customer number etc? Can’t view transactions or make payments as Sainsbury’s app has now closed.
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Jim 💙💗⚫️🍉🏴🏳️🌈🏳️⚧️
(@JimGilroy) reported
@KrYpt923317 @NatWest_Help I called the support number up and they gave me those details. The name on the dd details is NatWest Nectar btw. My dd is with another bank and they told me to cancel and set up a new one with those details, yet you can’t do that. I can cancel my old one but not set up another.
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Bob Knightley
(@BobKnightley) reported
@NatWest_Help Cancelled my Sainsburys credit card because I didn't want to be a customer of NatWest, now getting texts and emails from NatWest saying "your credit card is now with NatWest". Is this fraud, or incompetence?
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Álvaro Pétrus
(@AcgbPetrus) reported
@NatWest_Help I've been trying to contact the bank for a few days now. Ever since they changed my credit card from Sainsbury's to Natwest, it's been a horrible experience. I can't get help by any means, whether by phone, here on Twitter, or through the bank's chat, all of which are terrible.
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katie deacon
(@katiedeacon16) reported
@NatWest_Help been on the phone and chat for 2 days now. Passed back and forth between fraud and customer service teams My Sainsbury’s card was cancelled by NatWest, my new card will not work! No one knows why. No one is getting back to me.
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Serge Alain Nana
(@Nanaserge1979) reported
from
City of Leicester, England
@NatWest_Help hello NatWest. Was sent some cash this morning. 4 hours later still hasn't reached my account. Can someone support please? Thanks
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Mike
(@mike_gbr18) reported
@userds5050 @KelvinEHughes @ZiaYusufUK Or these customers might ve been fraudsters themselves? As NatWest and others shut down accounts with no explanation which is ok for uk customers I suppose… no issues with banking licenses…
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Sainsbury's Bank
(@Sainsburys_Bank) reported
@bondyboo21 Hi Greg, credit card accounts have now moved to NatWest if you have any queries or need support please contact NatWest. Daniel
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me
(@tjer222) reported
@KrYpt923317 @NatWest_Help I managed to speak to #natwest credit card support today (took 1/2hour on hold) Told that my credit card account wouldn’t have been transferred as I’d not phoned to request it transferred (????). It will be 24 hours and my account should be visible. I hope so
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Chantal Spittles
(@ChantalSpittles) reported
Hi @NatWest_Help - think you should publish some comms about the transfer to NatWest from @Sainsburys_Bank I still can’t log in and I am clearly not alone judging by the many comments you’re dealing with. It’s unacceptable to be left for days without the old app and being 1/2
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Álvaro Pétrus
(@AcgbPetrus) reported
@NatWest_Help @TeamGB I've been trying to contact the bank for a few days now. Ever since they changed my credit card from Sainsbury's to Natwest, it's been a horrible experience. I can't get help by any means, whether by phone, here on Twitter, or through the bank's chat, all of which are terrible.
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Álvaro Pétrus
(@AcgbPetrus) reported
@NatWest_Help @TeamGB I've been trying to contact the bank for a few days now. Ever since they changed my credit card from Sainsbury's to Natwest, it's been a horrible experience. I can't get help by any means, whether by phone, here on Twitter, or through the bank's chat, all of which are terrible.
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me
(@tjer222) reported
@Peter_Bennet @NatWest_Help I managed to speak to #natwest credit card support today (took 1/2hour on hold) Told that my credit card account wouldn’t have been transferred as I’d not phoned to request it transferred (????). It will be 24 hours and my account should be visible. I hope so
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Marilena
(@Mar71b) reported
@MartinSLewis NatWest goes one better on 'Cora'- 'overnight system outages' so unable to help currently!
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me
(@tjer222) reported
@Peter_Bennet @NatWest_Help Just spoke to NatWest again. Despite assurances yesterday on the phone the issue was solved, nothing had been done. It was admitted that NatWest know there are issues with some records transferred but they seem to be waiting for contact to be made from customers.