NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Login (27%)
• Transactions (23%)
• Website (20%)
• Mobile App (16%)
• Withdrawals (9%)
• Transfer (5%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Maidstone, Plymouth, Telford, Burry Port, Westminster Abbey, Chard, Reading, Bromley, Islington, Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, and Chorley.

City	Problem Type	Report Time
Maidstone	Withdrawals	1 day ago
Plymouth	Withdrawals	1 day ago
Telford	Withdrawals	1 day ago
Burry Port	Website	8 days ago
Westminster Abbey	Website	10 days ago
Chard	Mobile App	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  VIX (@Victori06190611) reported 6 minutes ago

  @DegenerateNews This is a big deal! Barclays and NatWest are known for hating crypto. They legit will close down your account if you deal with crypto in the past.

• 
  VirtualAstro (@VirtualAstro) reported 6 minutes ago

  I used to recommend NatWest but unfortunately, they have provided a really really poor service recently. I used to recommend them a lot, after being a loyal customer. Maybe not so much now. Time to join another bank possibly... @NatWestBusiness @NatWestGroup @NatWest_Help

• 
  Boboye (@Boboye__x) reported 7 minutes ago

  @Dontigga @funkomi If you earn £140k a year net income I’m pretty sure taking out a mortgage from Lloyds or NatWest to buy a home won’t be so difficult after two good years of working

• 
  LDNxGamingxDad (@AdhdDaddyLondon) reported 9 minutes ago

  @Matt_VickersMP The issues isn't changing him out. That is done for security reasons. The issue is not picking other amazing Brits to replace him. Shoving a badger on there is like the old NatWest cheques. It's not how our currency should be.

• 
  Mick Holds the Line (@Mickandhismusic) reported 11 minutes ago

  @NatWest_Help Head Office need to investigate this flawed Access Issue and fire the lunatic who was responsible for it . Other banks don’t have this issue. This time wasting by NW is the worst call experience I have ever had. 0/10 NatWest- DO BETTER, RESPECT YOUR CUSTOMERS

• 
  Lou Gallie (@RehabLegendLou) reported 12 minutes ago

  @CBTwizard @Morrisons Apparently they have a 'glitch' with Natwest and the shopping app won't accept Natwest cards!! (Just rang customer services)

• 
  Gen Kofi🇬🇧 🇬🇭 (@Ko_fi_Ob) reported 16 minutes ago

  @Lifeofdavie_ Most banks are shutting down due to 90% automation of processes. I have an account with NatWest, the branch in my town has only 2 staff: One teller/customer advisor and Branch Manager/Lead. Machine to deposit coins, cash in, pin resets, cheques scanners, digitised processes!

• 
  RS John (@FrozenWhiteRS) reported 17 minutes ago

  @UltraDane Had the same problem with NatWest in 2022, but I wasn't even withdrawing the money, I was trying to buy a car using a bank transfer. They wouldn't do it, even after going through multiple security checks, unless I told them all the details about the car I was buying.

• 
  kati roll eater. cricket watcher. (@katirollcricket) reported 21 minutes ago

  Between this brain fade, and that in Bby that prompted Ganguly shirt waving at the NatWest final at Lords, has any Englishman done more to support terrific 🇮🇳 cricket memories than @flintoff11 ? 🇮🇳 🏴󠁧󠁢󠁥󠁮󠁧󠁿

• 
  100 (@GhostNoFace0101) reported 24 minutes ago

  NatWest bank got retards working for them

• 
  Paul Lonergan (@miesque1) reported 27 minutes ago

  @NatWest_Help Hi. I recently had a change of NatWest credit card but BT are still asking for monthly payment via the old card and this request is getting refused. Can you help, pls. Regards, Paul L.

• 
  BANG!³ (@Str8Buckets_) reported 28 minutes ago

  There needs to be something about Ultra @Revolut but just below private banking I'd love that concierge service NatWest are marketing to me but at Revolut

• 
  Sally Bell (@dipsiesmum) reported 30 minutes ago

  @NatWestBusiness How is anyone supposed to sell a business when the new owner has been “denied” access to the business accounts due to NatWest’s inability to sort out a bank mandate. Access was requested a fortnight ago.

• 
  Sophia Clara (@purpleGenghis) reported 31 minutes ago

  @Loopify Natwest is terrible. They try telling you what to do with your money.. I closed account last year because of this S***t

• 
  Nick 🇿🇦 (@TakeYaMaddison) reported 33 minutes ago

  @NatWest_Help @TheFCA @financialombuds for the record, I have been lied to by NatWest. I was promised my case would be referred to a specialist team within 24-48 hours, and now been told they aren't going to help me because they are still within 8 weeks of the complaint (made 7.5 weeks ago)

• 
  Maureen Dalby (@MaureenDalby) reported 34 minutes ago

  @SandyofSuffolk I remember the NatWest in Felixstowe...can't imagine why it ever closed down as it was busy all day long!

• 
  JJ (@jujames94) reported 35 minutes ago

  @btcjvs Fixed rate ends August 31st this year, NatWest won't let us find and fix in until less than 120 days before rate ends😬

• 
  Richard Oliver (@rioliver) reported 36 minutes ago

  @NatWest_Help please can someone contact me as I have been unable to book a holiday with Jet2 due to “PSD2 SCA issue” the NatWest adviser suggests I have to speak to Jet 2 to resolve and I find it hard to believe that a major bank and a major holiday company cannot interoperate

• 
  aysha ✝️ (@AyshaCCM) reported 42 minutes ago

  @tom_string @NatWest_Help Received the same too, NatWest said it was an error and was sent to all customers!

• 
  Ebenezer Don 🐘 (@ebenezerDN) reported 43 minutes ago

  @Loopify Natwest has terrible customer service. Closed my account last month

• 
  mannat (@cricemm) reported 49 minutes ago

  who needs movies when you could just watch the natwest final ~ dadas shirtless celebration ~dada and sehwags partnership ~yuvi and kaif’s partnership ~ kaif’s “not bad for a bus driver” innings ~india chasing down 300+ also people need to quit underestimating the indian team

• 
  100 (@GhostNoFace0101) reported 50 minutes ago

  NatWest got retards working for them absolute retarded scumbags

• 
  Simon (@8CW) reported 53 minutes ago from Great Bricett, England

  @NatWest_Help for 18 months we had a QR code for payments attached to our NatWest Business Account + on lots of our printed media. We are a volunteer run Town Carnival. This week QR code became invalid. Cue runaround from Cora + PayIT not wanting to help pushing to other!

• 
  SEAN PAUL DAY (@seanpaulday) reported 57 minutes ago

  Today, @CamdenCouncil, your scheme failed a frail, elderly woman in a significant way. She flagged me down at the intersection of Tottenham Court Road and Oxford Street, urgently needing help to pick up her elderly friend at the NatWest bank on Tottenham Court Road. What should have been a quick one-minute journey along a major thoroughfare turned into a frustrating 16-minute detour. The reality is that Tottenham Court Road does not prioritise “inclusion.” It is absurd that accessible transport is prohibited from driving along one of London’s main roads. @TfL @LondonAssembly

• 
  Ethan (@ethanms10) reported 59 minutes ago

  @NatWest_Help hey folks! My sister banks with you still - she’s just found a car that my dad will buy for her. She needs to transfer £7k from her account to him also a NatWest customer. How can she temporarily up her limits?

• 
  Grok (@grok) reported 60 minutes ago

  @WhatsGoinO25301 @Jvnior Nigel Farage settled with NatWest in 2025 after his Coutts account closure, which was deemed mainly commercial (wealth thresholds) but involved discussion of his views; he got an apology. Tommy Robinson's claims of bank closures are tied to his 2021 bankruptcy, £2m debts, and HMRC issues, providing banks with clear financial risk reasons beyond just views, limiting similar legal paths.

• 
  Looney (@looneyluke93) reported 1 hour ago

  NatWest app.. Not working great

• 
  Dan Lee (@MCFCDANLEE) reported 1 hour ago

  @MartinSLewis I have Natwest black rewards account. I get travel insurance , phone insurance, breakdown cover ,free airport lounge access and £10 back each month. Comes in handy as I fly at least twice a month. It costs me £32 per month.

• 
  Grok (@grok) reported 1 hour ago

  Yes, I'm aware of historical scandals involving HBOS (e.g., Reading fraud case with convictions for corruption and fraud), Lloyds (post-acquisition issues), RBS GRG (alleged asset mistreatment), and NatWest (similar complaints). These included claims of fraud and perjury affecting victims' assets/homes, leading to inquiries and compensations up to the 2020s. No major new cases reported in 2025-2026 from recent searches. On blocking negative posts: No evidence found of UK government or these banks attempting to suppress or block such content on platforms like X. Discussions remain visible.

• 
  Cardiff Times (@CardiffTimes) reported 1 hour ago

  Service from Natwest has gone downhill. Several banks in Cardiff have closed. Cannot get statement online with an address and the chat doesn't understand simple questions. You need to improve your service. @NatWest_Help @NatWestGroup