NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 11/19/2025 09:35

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Transactions (30%)

    Transactions (30%)

  2. Website (30%)

    Website (30%)

  3. Mobile App (30%)

    Mobile App (30%)

  4. Login (10%)

    Login (10%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.

Loading map, please wait...
City Problem Type Report Time
United KingdomBolton Transactions
United KingdomOldbury Website
United KingdomEdinburgh Transactions
United KingdomEaling Website
United KingdomLondon Login
United KingdomBristol Website
Map Full Outage Map

Community Discussion

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • sjb991 Scott (@sjb991) reported

    Trying to set up motorcycle insurance with #MCEInsurance is like trying to pull my own teeth out, via my arsehole! Last week, encountered payment problem twice, even though payment authorised via @NatWest_Help #Natwest app twice, yet two full payments were taken! Today, same 1/2

  • mark_anthony50 mark anthony crivelli (@mark_anthony50) reported

    Natwest have the worst record out of 18 financial institutions when it comes to having customer complaints upheld by the ombudsman. Bear that in mind when you chose your bank

  • sadcjp Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am (@sadcjp) reported

    Apparently, it's a commercial decision for NatWest to freeze and close accounts of "people" who use NatWest accounts to pay Israeli national health insurance via the govt website Natwest must know preventing payments for health insurance could have deadly ramifications

  • janea216 Jane Farmer (@janea216) reported

    @EgressSoftware Please tell me why I can't access an encrypted DSAR from @NatWestGroup It appears that NatWest staff have no means of contacting you to find out what the problem is. #PGwidow

  • sadcjp Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am (@sadcjp) reported

    Apparently, it's a commercial decision for NatWest to freeze and close accounts of "people" who use NatWest accounts to pay Israeli national health insurance via the government website Anyone see any rationale and connection or is the obvious, the truth that they are hiding?

  • Melzmelz1 Melz 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Melzmelz1) reported

    @gowdavy No problem with RBS In England, they are after all an English bank, raving unionists and now renamed NatWest.

  • ThoroughbrdTale Thoroughbred Tales (@ThoroughbrdTale) reported

    Then couldn’t sleep thinking about it. With the help of a couple of owners and NatWest I managed to get the money together to buy him. Richard again excelled himself in brokering a deal which meant we could get him. This year he covered about 70 mares which was fantastic for GB

  • sadcjp Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am (@sadcjp) reported

    @IsraeliAvraham The fact that Natwest closed his account before mine proves it was something they "think" he did but the ONLY thing he did was try to pay health insurance. I doubt any sane person would describe the Israel Government Health Service as a branch of the Mafia

  • sadcjp Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am (@sadcjp) reported

    @thebigbadger Natwest hide behind generalities as they know they could be sued if they told the truth. I have made a formal complaint to Natwest as this has to be done but rest assured this is going to the Ombudsman Everything is frozen no access no login can't even get statements

  • stuntbutt Robin Williamson 🚴‍♀️ 🎸🚂 🇪🇺😬 (@stuntbutt) reported

    Hey @NatWest appallingly poor service in your #ealing branch. Simply not enough staff, no management of the waiting area, no triage of customers and long wait. Staff member serving went off to verify another transaction without apology or notice then tried to sell me insurance!

  • sadcjp Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am (@sadcjp) reported

    @antisemitism Apparently, it's a commercial decision for NatWest to freeze / close accounts of people who use NatWest accounts to pay Israeli national health insurance via the govt website Anyone see any rationale and connection or is the obvious, the truth that they are hiding

  • sadcjp Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am (@sadcjp) reported

    @Gilana25 I have had that also but freezing current accounts without notice at all leaves you with no access to cash or your own money as Natwest stick to it for 60 days

  • Ron_Shirt Horse Makovitz (@Ron_Shirt) reported

    @NatWest_Help Finally sorted this out. It may be useful for others who have experienced the same problem. The text message from Natwest containing my code was originally recorded as being sent TODAY. Later in the day the date was recorded as Wednesday which made sense. What an anxious time😱

  • handywould Hardy Would (@handywould) reported

    @PaddyNoWheels @AaronDiskin1 @1rhysparsons If they aren't taking RBS and Natwest that would suggest they've been blacklisted as they're under the same parent company. My mate had the same issue when he couldn't pay a debt owed to them.

  • sadcjp Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am (@sadcjp) reported

    @LordJohnMann Apparently, it's a commercial decision for NatWest to freeze and close accounts of people who use NatWest accounts to pay Israeli national health insurance via the govt website Anyone see any rationale and connection or is the obvious, the truth that they are hiding

  • VickyTaylor76 Vicky Taylor (@VickyTaylor76) reported

    Absolute **** show #RoyalBank #NatWest blocked my account - made me go to the only branch in Edinburgh to show ID and an invoice then the teller goes away for more than twenty minutes to make a call… are you a digital bank, a telephone bank or a branch bank!? Failing at all 3.

  • JonnyDouglas Jonny Douglas - Designer, Curator, Compere (@JonnyDouglas) reported

    Just found out that last year, in the middle of a global pandemic. @Natwest kindly doubled the interest on my overdraft - I've been paying 40% (was 20%) for 12months! Customer service's response on the 'increase': "If you have used the overdraft the charges are legitimate." 🤯

  • brian_baileydj 🎧🎤DJ Sonic 🎶🔊 (@brian_baileydj) reported

    UK banks have become nasty towards people applying for accounts and shutting them down when u havnt done nothing like Santander,Halifax,llyods,Barclay's,NatWest,HSBC,TSB they're ran bye corporate bully's target innocent people on daily basis they could turn on you @ any point

  • Prometheus2010 Prometheus2021 (@Prometheus2010) reported

    Just logged into my bank. They are now stating "biometrics" to be used soon in the future to access your account via an app. #natwest #banks #biometrics

  • Dave922435271 dave (@Dave922435271) reported

    @OpCryptoUK @scot_munro NatWest have blocked payments to Binance, but that say there will be no issues with me cashing in my crypto from Binance to my NatWest account. I need to find a uk crypto friendly bank, to deposit my profits into. Cause NatWest ain’t getting them….

  • lauz_x Laura Ashley (@lauz_x) reported

    I’m not even joking when I say don’t ask me if I’m okay 👏🏼 I was in ******* NatWest sorting out my card and the nice lady says “are you okay Laura” please tell me why ******** I cried in NatWest for 15 minutes straight to a lady at the ✨ bank ✨

  • Flaminhaystack Antonia (@Flaminhaystack) reported

    @TheJohnnieCraig I loved telling him I was ex Natwest. Thought it good to get money issues out of the way early on

  • DarkDingo_ Jaki Rosser (@DarkDingo_) reported

    @landg_uk @NatWest_Help Looking like we're about to lose our dream cottage due to a mistake by Legal and General...which was spotted a week ago but still not rectified by Natwest 🤬Years of work all down the drain due to their incompetence...furious! #badbusiness

  • hxclame Waka Flocka Farm (@hxclame) reported

    @aprilbeale_ NatWest tries to do it on the website but not on the app it’s bare weird

  • MC40649014 𝕄𝕁ℂ (@MC40649014) reported

    @RoyalMailHelp As my block of flats seems to be getting one delivery a week, can I walk over the road to the sorting office and pick up my post? Expecting stuff from NatWest and getting worried about nothing coming

  • neilix1971 Neil 🇬🇧 (@neilix1971) reported

    @NatWest_Help for the most part I love banking with Natwest but I must say that in branch banking on the odd occasion I’ve needed it has left an awful lot to be desired - disappointing

  • sadcjp Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am (@sadcjp) reported

    @DroffoJ That has been done already but Natwest keep your money for 60 days so you have no access to cash nor your own money

  • RBS_Help Royal Bank (@RBS_Help) reported

    @CakeNDeath Hello, I'm sorry to hear about the passing of your mother - let's see how we can help. Do you still have access to the mobile app at all? You can use your app to withdraw cash at an RBS/NatWest atm & use it to check and/or cancel your direct debits. - Rae

  • eddiedavies69 Eddie Davies (@eddiedavies69) reported

    @NatWest_Help can you confirm egress is a secure site associated with NatWest it is not branded as such is it in the UK.

  • DarkDingo_ Jaki Rosser (@DarkDingo_) reported

    Looking like we're about to lose our dream cottage due to a mistake by Legal and General...which was spotted a week ago but still not rectified by Natwest🤬Years of work all down the drain due to their incompetence...furious! @landg_uk @NatWest_Help #badbusiness