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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Login (32%)
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Website (24%)
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Mobile App (21%)
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Transfer (13%)
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Transactions (8%)
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Withdrawals (3%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Stoke-on-Trent, Southwark, London, Bath, Birmingham, Droxford, Bournemouth, Bracknell, Bangor, Gainsborough, Poplar, Ealing, Derby, Inverness and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Login | |
| Southwark |
Login | |
| London |
Website | |
| Bath |
Website | |
| Birmingham |
Login | |
| Droxford |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Sharon Barnard
(@sharonramone123) reported
@NatWest_Help @DAMresearcher Yes, Natwest Help were really very swift and he got his money.
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gordy
(@gordonkerfuffle) reported
@sparkyhamill @jimmerfaestoney @mgoldenmsp Rbos purchased Natwest around 20 years ago. The group is Rbos. Rebranding branches to Natwest down south as Rbos brand poisoned by mismanagement, greed and criminality
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Luke Nagle
(@NagleMuzz) reported
@MjTurner_ There is a tower looking sorry for itself near fiveways but it wasnt from the good years anyway, they've pulled down the natwest tower and replaced it with some generic muck, but there some good bits on Hagley Road left. Casson Conder assembly rooms in Derby to be demolished
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JMag #fbpe For Britain Post Exit
(@jpm287) reported
@dave_g2112 @Glass57Graeme @mgoldenmsp RBS is just a leftover name. Natwest has its majority customer base in England.
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Regi Blinker CSC
(@RegiblinkerCSC) reported
@kmckenna63 There’s been an overreaction to that statement because most people didn’t read the full statement She said Scotland couldn’t support the NatWest balance sheet, but that Scotland would be an important location irrespective I’m cool with that
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Ken MacKenzie
(@Archaina) reported
@Mislein That boat has sailed. Since 2019 RBS is wholly owned by London registered NatWest. RBS is purely a brand. What is at issue here is 6000 HQ jobs at Gogarburn, and the registered head office for tax purposes, currently Edinburgh.
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Susan
(@Sooze05) reported
@JonnyVamExplore @wordwhisperer It's apparently during this blackout that the banks will go down and everyone's savings will vanish. Natwest have already contacted people with moderate balances asking if they can move their money in the event they go bust!
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WILSXN
(@jamiewilsonuk) reported
@ANDYC_ram The pre sale site kept crashing 😓 even verified the payment on NatWest app and still never got a ticket lol 🥺
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FatPenguin
(@jayjayukuk) reported
@NatWest_Help I verified the transaction using the Natwest app, and even verified the transactions when your automated load of rubbish called me... THEN flagged as fraud again when i bought a £2.89 drink using paypal!! You need some help coding this thing? it's diabolical.
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Robert Philpot
(@RobertPhilpot) reported
Just discovered a vital standing order did not go through on 1May despite more than ample funds, bank “Help Line” closed until Monday (or perhaps Tuesday?). Thanks #NatWest yet another reason to move my account to a proper bank.
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ShuStar
(@Shu7e) reported
@NatWest_Help I’ve tried it with both. Even restarted my phone. The issue is definitely with Natwest as I’ve just made the payment via PayPal and it went through. The payment was eventually denied “BD1” neither my credit or debit card went through
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Laurs
(@LaursJaneW) reported
@NatWest_Help We’ve spoken to NatWest several times. We we’re initially given a refund for part of our booking (we had two booking as we wanted to extend our stay) only to have it retracted. You also stated not enough evidence - the hotel has literally burnt down.
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DaveG
(@dave_g2112) reported
@jpm287 @Glass57Graeme @mgoldenmsp Natwest Group has its majority customer base in England, RBS still exists though as a producer of bank notes and signs on cash machines in Scotland. They won't be leaving, unfortunately.
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J.S.C
(@De_Name_Coleman) reported
Barclays/natwest really battling for the worst chat service
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Aggrieved Customer
(@AggrievedCusto2) reported
@NatWest_Help Please, I would like to request for the legal name of NatWest and address for service of court papers. Thanks
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***** Donachie
(@DonachieWilly) reported
@s1ward @paulhutcheon quite correct. As a customer of both their org's Natwest and RBoS they should be keeping their heads down and trying to appease citizens after the financial mess RBoS made.
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Gregor Martin
(@Gregorjm21) reported
@angelauk1900 @JohnCon72636524 @cplbobhatch RBS left Scotland in the 2008 financial crisis. They are just making these comments as they're instructed to by England. Natwest groups profits are down like 15% they are just going to be making cuts😬
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Patrick Rice FCMI - #StayHomeSaveLives
(@Patrick_Rice) reported
@imaginecurve @SamsungUK @NatWest_Help So there's a kind of workaround? I add existing Curve to traditional Samsung Pay Wallet, and then add my NatWest to Curve..? I'll give it a try, but that just reinforces my first post of "messy", not detract from it. Will you fix Samsung Pay+ access for existing customers soon?
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TTRRNICK
(@TTRRNICK) reported
@NatWest_Help I used the service at Christmas and waited 3 weeks before I contacted the bank to chase. My elderly grandfather put the wrong initial on. Instead of contacting me, I had to do the leg work.I won’t be using that service. NatWest are lining their pockets whilst communities suffer.
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Richard Crellin
(@RichardCrellin1) reported
@NatWestBusiness Please help me recover my business, we applied for me to be a director in march it's now may and i still have no access to my bank account and have just been told I'll have to wait at least another 10 days! poor service Natwest business!
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Nic
(@niknood) reported
@JayneMonie1 @MartinSLewis Recently enjoyed conversation about my NatWest account & transferring money to safe account. Couldn’t find paper to write the number he was giving me then I kept writing it down wrong. End telling him at the end I’d never had a NatWest account. He hung up😔
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NatWest
(@NatWest_Help) reported
@cyclist13 You would have to refer that to your credit card provider as I can only advise how a NatWest customer would pay a credit card bill using our services. - Mark
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Therealdemonlee
(@Therealdemonle1) reported
@blacflag @Janela_X Wrong, National Westminster was an Independent UK Bank and suffered a hostile take over by RBS, they removed all modern computer systems and installed their **** 20yr old systems into NatWest! It started to go down hill from day one, destroying a family bank used by millions!
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Rohan
(@roysta_1) reported
@NatWest_Help My account has been closed without a reason. Customer service won't give an explanation. You've cancelled my DD's and can't access my own money. Reward money gone down the drain. Natwest does NOT care about the impact on peoples lives, customers are left vulnerable!
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Terry Aston 🏴🌸
(@tesa1945) reported
@johnredwood What plans for the removal of civil service departments to other parts of the UK. NatWest have said they will move their headquarters to England. What are the SNP's plans when financial companies move to England? They can't sell finance in one country without a head office there
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Women of FinTech
(@WomenOfFintech) reported
I banked with @natwest since I was 7 years old. I need to make a payment, but to make that payment I need a card reader. To get a card reader I have to go on online banking. To go on online banking I need a card reader. Work that one out?! Can’t access my own money! 👏🏾 👏🏾
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Thomas Eljon 🤘🏳️🌈 ✖️Box
(@EljonEljon) reported
I think @natwest has a long long long way before they "help messaging system" will be usable. Little clueless bot is constantly interrupting. Ok. time to finally visit a branch.
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jan
(@Jintyf) reported
@AlanYounger6 @ChannelUK1 There is no Scottish owned banks anymore. BOS is Lloyds Banking Group RBS is Natwest and rationale for moving south if independence happens is , majority of their customer base are south of the border. Makes sense tbh Clydesdale is now Virgin Money
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Victor Von Assodour
(@SmellMyThumb69) reported
@DeviousPL @pepecottage @Pentosh1 What bank mate? I'm with NatWest and opened a new account with Barclays (who I've read are crypto friendly). I think this is going to be a big problem this year as people start cashing in considerable amounts.
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steve kane
(@kane90) reported
@jpm287 @Glass57Graeme @mgoldenmsp Its all in a name, changing all 2m Scottish RBS customer accounts etc, to Natwest would cost a fortune, never mind the circa 50% or 1m or so Scots customers who would leave because of the switch. Good luck with the marketing.