NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Website (25%)
• Mobile App (25%)
• Login (21%)
• Withdrawals (13%)
• Transactions (8%)
• Transfer (8%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Didcot, Northampton, Whitefield, London, Birmingham, Salford, St Albans, Ludlow, Bristol, Maidstone, Plymouth, and Telford.

City	Problem Type	Report Time
Didcot	Mobile App	23 hours ago
Northampton	Website	8 days ago
Whitefield	Website	1 month ago
London	Transfer	1 month ago
Birmingham	Website	2 months ago
Salford	Login	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vaibhav Tiwari (@vaibhavtiwari3) reported 3 minutes ago

  @NatWest_Help @NatWest_Help I am in severe financial hardship. Gotogate conceded my £1,298 refund weeks ago, yet NatWest is holding my funds until June 7th. Ombudsman Case PNX-6001799-B1R6 is open. Why won't you provide provisional credit to a loyal customer in need?

• 
  Lisetta17 (@Surfchica17) reported 4 minutes ago

  @JamesMelville Agreed. My Mum is 94. Her savings account is with NatWest but she can’t access it because she doesn’t bank online or have the app. NatWest won’t accept my POA because it’s not digital. Absolutely no solution. She can’t access her own savings

• 
  Judith Cossins (@CossinsJudith) reported 4 minutes ago

  @NatWest_Help NatWest is awful. My partner applied online 6 weeks ago for control over his mum's account (she has dementia). He has power of attorney. He waited a month. No joy. He phoned 3 times. No joy. He went to the branch. No joy. You WILL NOT help him. Utter rubbish. 😡

• 
  MR C (@MR_C1979) reported 10 minutes ago

  @NatWest_Help NatWest, your customer service is terrible. 40mins on the phone line then got cut off. Don’t you think if your customer will need to card reader to do bank transfer, you should just automatically send them one, not having to climb a ducking mountain just to get one?

• 
  JJ (@jujames94) reported 15 minutes ago

  @btcjvs Fixed rate ends August 31st this year, NatWest won't let us find and fix in until less than 120 days before rate ends😬

• 
  Anthony Williams (@bullsboy) reported 16 minutes ago

  @StephenMulhern You could come and see the duck outside the job centre in Heanor, or I could take you down the road to Ilkeston where the top rated thing on Trip Advisor is a hole in the wall next to NatWest

• 
  Funmi (@Funminz) reported 18 minutes ago

  Joint borrowers earning £150,000+ can now borrow up to 6.5× their income. NatWest will lend at 6.5× for higher earners, but only if they’re borrowing 75% LTV or less. Pros Higher borrowing power — High income earners can access larger mortgages, which helps in expensive markets like London where property prices are high. More competitive offering — NatWest becomes more attractive to wealthy buyers who might otherwise go to specialist lenders. Useful for joint high earners — Couples earning £150k+ combined can stretch further to buy homes in premium areas. Potentially better rates — The article notes NatWest often has best buy rates, so borrowers may get both a high LTI and a good interest rate. Cons Higher financial risk — Borrowing 6.5x income is a big commitment. If interest rates rise or income drops, repayments can become stressful. Lower LTV allowed — To borrow at 6.5x, you must have at least a 25% deposit. That’s a huge barrier for many people. Only for high earners — This doesn’t help average income buyers struggling with affordability. It widens the gap between who can and can’t buy. Could push prices up — Allowing people to borrow more can fuel higher property prices, especially in already expensive areas. This move is good for wealthy buyers who want bigger loans, but it does nothing for regular earners and may even increase market pressure. It’s a strategic play by NatWest to attract high income clients, not a broad affordability solution.

• 
  VirtualAstro (@VirtualAstro) reported 19 minutes ago

  I used to recommend NatWest but unfortunately, they have provided a really really poor service recently I used to recommend them a lot, after beying a loyal customer. Maybe not so much now. Time to join another bank possibly... @NatWestBusiness @NatWestGroup @NatWest_Help

• 
  Matthew Burrows (@MJBurrows) reported 21 minutes ago

  Why is #NatWest down 4% today on a £2bn profit beat? When markets ditch a beat, they're pricing what the headline missed. Here's what you need to know.

• 
  Cricketopia (@CricketopiaCom) reported 25 minutes ago

  “How can a gora hit me?” A heated dressing-room clash between Sehwag & John Wright during the 2002 NatWest Series. “I had been dismissed playing big shots in the last three-four outings. John Wright told me to ‘just play and bat 40 overs and score a fifty, I don’t want to lose you’. I didn’t know much English back then and didn’t realise he was referring to me getting dropped from the side.” Sehwag still played his natural game and was dismissed attempting a big shot. “When I came back to the dressing room, he grabbed me by the collar and pushed me towards a chair.” “I got so angry, I went straight to Rajeev Shukla ji and told him I’m heading back home. He asked me what happened. I told him, ‘that gora hit me. How can a gora hit me?’” Rajeev Shukla later intervened to calm the situation (with the help of Sachin Tendulkar) with Sehwag insisting on an apology before reconciling.

• 
  Joe Easton (@marketsjoe) reported 27 minutes ago

  Biggest market value losses on FTSE 100 this year: Unilever down £13.9 billion Reckitt Benckiser down £10.3 billion Barclays down £6.2 billion RELX down £6.0 billion Experian down £5.0 billion Compass down £4.6 billion NatWest down £4.2 billion Imperial Brands down £3.6 billion 3i down £3.4 billion British American Tobacco down £3.1 billion

• 
  ACF Equity Research (@ACFER01) reported 28 minutes ago

  RBS - the bad news never stops for this entity. Whilst an old story coming to a conclusion it is reminds us for just what an awful business RBS became, surely it is time for NatWest to vaporise this brand and its culture (for the benefit of shareholders as well as just because)? See more below @stockmark_it

• 
  R (@rjb_1998) reported 32 minutes ago

  @JoeStephenson96 Tbf bankers and people working at a bank are different, if someone turned up to their customer facing role at NatWest hammered I don't think they'd last very long

• 
  UniteinNatWest (@UniteNatwest) reported 33 minutes ago

  @KatieW456938 Thanks for raising these points. We’ve checked and the revised FAQs were not shared with the Unite NatWest reps in advance of publication but Unite will raise these issues on Monday. A Unite FAQ set was issued this afternoon.

• 
  ALAW (@Yeboah_21) reported 36 minutes ago

  @robertmdaws Early 80s NatWest Leeds Sunday League team wore the yellow away kit. Awful scratchy polyester thing.

• 
  LDNxGamingxDad (@AdhdDaddyLondon) reported 37 minutes ago

  @Matt_VickersMP The issues isn't changing him out. That is done for security reasons. The issue is not picking other amazing Brits to replace him. Shoving a badger on there is like the old NatWest cheques. It's not how our currency should be.

• 
  Bjorn Again (@NewBjornTab) reported 38 minutes ago

  NatWest - your support for elderly people is so bad! You have very little empathy for relatives & you just don’t listen to those trying to help & resolve a problem. Call after call is the same! It’s like talking to a brick wall!

• 
  PAUL GODWIN (@godders2304) reported 39 minutes ago

  @NatWest_Help Ok but doesn’t really help me. I needed cash to pay the barber! 💈 wasted trip. It’s the lack of communication from NatWest that’s even more annoying. An hour on the phone and even the customer care guy, doing his best and really good guy, couldn’t tell me what was up

• 
  AUDS 🇨🇩 (@stackscobain) reported 41 minutes ago

  NatWest done bits with this new pots feature in this recent app upgrade 🥲👏🏾. They still have a few tweaks they gotta make (setting up standing orders and renaming pots without having to close them) but they have a customer for life in me I fear 🥲🥲🥲.

• 
  Stevie K (@the_k_bizzle) reported 42 minutes ago

  @NatWest_Help Hello! 👋 Hope all is well in Natwest towers. I need to give my employer my branch info, It was Prestwich, which closed, now its Cheetham Hill which is closing. I was told I can use the Bolton Service Centre but thats closed. Is it Chatham or Head office? I give?

• 
  UrbanKoala666 (@JamieCurzon1) reported 44 minutes ago

  @NatWestBusiness @NatWest_Help Dear Natwest, I would like to take this opportunity to say that your in-branch service for business customers is diabolical. Some of us cannot afford to wait for an hour to be served cash. Why can't there be a business queue and a personal queue?!

• 
  Tania Falk (@FalkTania) reported 46 minutes ago

  @support_desk79 @NatWest_Help is this an official NatWest support account?

• 
  Ian Darbyshire (@Ian_darbyshire) reported 46 minutes ago

  @stevemiddi1 @ArturNadol7566 @LloydsBank I have the internal Natwest interest forecasts and they were all going down at that time.

• 
  Steve Small (@elrick56) reported 49 minutes ago

  @ukboomers 1983 and my long standing bank manager turned down my loan application. Went to house builder and put a £100 deposit on a 2 bed semi then he called NatWest and I got accepted that day. Six weeks later got the keys. Easy peasy

• 
  Erin 🍉 (@anon_alice_) reported 50 minutes ago

  @Shellfromzero That's **** for you babe. A long time since it happened with Natwest (thank god) but I remember it could be stuck a while xx

• 
  Mr Brondor (@MrBrondorDeFi) reported 51 minutes ago

  PRICES GOING DOWN AND YOU’RE PANICKING? This is nothing compared to what’s coming G ethereum:0x4a220e6096b25eadb88358cb44068a3248254675 - ECB Digital Euro pioneer. HSBC Barclays Lloyds NatWest all using Quant tech. Bank of Japan collaboration. SWIFT integration. Down 80% from ATH while connecting the entire financial system to blockchain. bittensor:native - NVIDIA dropped $420M. Jensen Huang endorsed it publicly. Grayscale ETF filed. $43M Q1 revenue. The CEO of the most valuable company on Earth validated your bags. And you’re scared of a red week? solana:rndrizKT3MK1iimdxRdWabcF7Zg7AR5T4nud4EkHBof - Apple featured them at WWDC. NVIDIA partnership. 45K+ GPU nodes. Powering the infrastructure AI needs to run. These aren’t memecoins hoping for a tweet G These are the protocols institutions are building on RIGHT NOW while you consider selling at the bottom. Red candles are the entrance fee. Conviction is the ticket to generational wealth. The ones who sell here will buy back 3x higher and call you lucky. You’re not lucky. You’re early. You’re informed. You’re positioned. Zoom out. Lock in. Let the weak hands exit. We’ve seen this movie before. We know how it ends. Not ******* selling Tribe -Brondor

• 
  Di Beirne (@ScattyCat) reported 53 minutes ago

  @NatWest_Help Cont... the NatWest app lets me log in then I just get a blank screen. HMRC think the problem is with NatWest, as I can log in. I've been told it's not a known issue with you, but it's been happening to me for 2 weeks now. I've made several payments to HMRC this way before..cont.

• 
  Di Beirne (@ScattyCat) reported 55 minutes ago

  @NatWest_Help 2/2 problems. I've contacted HMRC, they said it's not a problem at their end, must be NatWest as I can log in, but then approval screen is blank. Is this a known issue? Please ask your I.T. to fix it. Been waiting for a reply in app customer service for over 10 hrs

• 
  David (@David7964noBS) reported 1 hour ago

  @the_k_bizzle @NatWest_Help NatWest disappointing service not on the side of the customer. Its a real shameful service. Flight cancelled check-in 9/2/26 Evidence from airline confirmed the refund and from agent but still chasing Natwest for a full refund this should have been so easy ? Going to Ombudsman !

• 
  Martin Longley (@devymaster) reported 1 hour ago

  @Woodywudpeck Maybe pinch a few NatWest for longer term as looks like they’re down 10%, or maybe will wait to see if they fall a bit more the next few trading days. #indecisive