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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (33%)
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Website (25%)
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Mobile App (25%)
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Login (17%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Swindon |
Website | |
| Sheffield |
Transactions | |
| Didcot |
Mobile App | |
| Stockport |
Mobile App | |
| Manchester |
Login | |
| Bolton |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Hudson
(@ukhack) reported
And was given the exact same message as I got the last time - accounts will be closed in the next five days. Each failed attempt has relied on me contacting NatWest for you to reveal that there’s been an issue and that payment will be in the next five days
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ReconSecureComputing
(@SecRecon) reported
The banks currently affected are Barclays, Bank of Scotland, Halifax, Lloyds, HSBC, Santander, Nationwide, NatWest, Monzo and Yorkshire Bank. The customers are reporting problems with transferring funds, online banking and mobile banking apps.
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Adam Auckland
(@adamauckland) reported
@thomaslaker @NatWest_Help Yeah, NatWest a bank so terrible when I opened a business account, they opened it to the wrong address, sent the cards and chequebook to the wrong address, then refused to change it because I didn’t have any of the documents.
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kevj
(@kjj1889) reported
@askeyJ_56 @GeberhardtJg @DavidDavisMP Free homes and £2000 to furnish them charged to a govt Natwest account. Free training courses. Why do you think there are that many new Turkish barbers. Free help to people claiming to be 16 when they look 30.
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sjak54
(@sjboxofficer) reported
I receive calls- now Really suspicious calls- from private numbers- today, yesterday was even spookiest calls. Croatian bank wants I to call them or give them my phone number. They can not do anything- they **** my 2 verification device- whats NatWest case
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𝔸𝕞𝕪 *𝕞𝕖𝕕𝕚𝕒 𝕠𝕗𝕗𝕝𝕚𝕟𝕖* 𝔹𝕖𝕤𝕒𝕥𝕖 👹
(@333Beastie) reported
@NatWest_Help @guardian Been asked 10times the same question. Natwest have made a mistake which they refuse to fix! How is this even legal!?
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Sam-I-Am
(@crustybumbler) reported
@santanderukhelp Is there a problem with faster payments please? I've sent some transactions from my Natwest business account and I'm hearing they haven't arrived in people's Santander accounts
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Lukey 🍂
(@luke_wood88) reported
@NatWest_Help @Airbnb_uk I'm trying to send money to a host for a stay tomorrow but the payment keeps failing. NatWest says it's Airbnb's fault - can someone from either company please help URGENTLY?!!!
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𝔸𝕞𝕪 *𝕞𝕖𝕕𝕚𝕒 𝕠𝕗𝕗𝕝𝕚𝕟𝕖* 𝔹𝕖𝕤𝕒𝕥𝕖 👹
(@333Beastie) reported
48 hours and no concrete help. And somehow it's legal for @natwest not to fix their mistakes which strand customers in other countries with no access to their funds.
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Bríd 3.5% 🇮🇪🇪🇺
(@akaSpearBird) reported
Safety Warning to #NatWest customers. I’m in Senegal (a country I can’t bring money into). I had registered my debit card as ‘going abroad’ however when I arrived at 2am, my card was frozen and I am still unable to access money. What kind of bank puts a woman in this situation?
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z ✨
(@___zxs) reported
Not Natwest telling me I can’t access my ******* online banking till next Wednesday when I requested access last Saturday😶
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Clifton Decorators
(@clifton_dec) reported
@VirginMoney @Riot_Rooni This app is terrible. Always going down. Im off back to Natwest as soon as i can. Cant run business banking with unreliable service.
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Julian Wyles
(@julian_wyles) reported
@VirginMoney Still no banking on the first of the month horrendous and real lack of customer service. Surely more updates and a timescale would be a minimum of courtesy. I’m going back to NatWest who aren’t amazing but absolutely blind Virgin in all departments
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Shmergel Flonk
(@shmergel) reported
@NatWestComm @VirginMoney No issue with Natwest today. It’s Virgin Money that isn’t working for online payments.
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Sam
(@samandsage) reported
@Mikey_W_Cat @AmazonHelp I’m with NatWest too and having the same issues. Funnily enough I tried to pay today with a new card/ new account so it’s the Mastercard debit and it did push through to my bank after a five minute delay. Just annoying because it’s a card I don’t want to use
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tammylouise
(@tammylo53070893) reported
@NatWest_Help ive been waiting 4 hours for a message back on the messaging service through the natwest app said i would have a reply in an hour! Is there anybody actually answering the messages today?
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Will Marsh
(@mrwilliammarsh) reported
@santanderukhelp Hey, Any issues today? I’ve sent a a faster payment from my Santander Acc to My NatWest and it’s yet to arrive even though it should be instant?
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BP (she/hers)
(@BP_Bryony) reported
@emmafc74 @NatWest_Help @SignVideo I tried using the Relay UKapp due to it being on NatWest website ... which I HATE because the typos cannot be corrected and very hard to use, so cumbersome. The woman refused to talk to the operator. This is so stressful!!
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Dan F.
(@soocphotos) reported
@Helena817708 @VirginMoney Not working here and we need to urgently transfer money. Sick of their incompetence. I thought natwest were bad until Virgin took over YB and now its junk. I'm gonna move my 2 personal and 1 business account elsewhere
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Si
(@KOPCHOIR) reported
@SwissKnee Did you sort this Amazon issues and do you bank with NatWest. Sorry to just drop a tweet your way but it's driving me round the bend
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peter cave
(@flossopher) reported
@NatWest_Help E.g.of NatWest's incompetence. It sends me new debit card: fine. When I try to make a little charity donation online, I have to use card-reader - okay. But... card-reader does not recognize new card. Then we have the pointless 'help' from "Agent Cora". Hopeless.
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𝔸𝕞𝕪 *𝕞𝕖𝕕𝕚𝕒 𝕠𝕗𝕗𝕝𝕚𝕟𝕖* 𝔹𝕖𝕤𝕒𝕥𝕖 👹
(@333Beastie) reported
@NatWest_Help @guardian think you need to get on this. NatWest refuse to fix their own mistakes and instead bounce people between their customer services and get nothing done
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Amy Dee
(@Amy2Dee1983) reported
@AlphaMasculini1 My mother and I don't have husbands..... SEND HELP! What is this retangular, plastic, purple, miniature board I see before me? NATWEST DEBIT CARD? What does it mean?
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LLLW
(@LLLW05) reported
@santanderukhelp Same issue. My mortgage payment is due today and there are not enough funds because my Natwest payment hasn’t turned up and my Lloyds payments won’t even go through in the first place. You say you are here to help, but you won’t even acknowledge our angst.
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Dion Winton-Polak
(@DionFineToothed) reported
@emdehaney I've Got Bills by...who gives a ****. They played it 8-10 times a day while I was working in NatWest and I quickly grew to loathe it.
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Gavin Glicksman
(@gavglicksman) reported
@VirginHolsHelp good morning, can you please help with a pending payment I need to have cancelled? The transaction failed when I initially tried to book a trip to Las Vegas on Sunday and I completed the booking using a different credit card. NatWest have been unable to help.
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Krishnendu Dasgupta
(@krish_dasgupta) reported
@NatWest Hi Natwest, this is Shilpi Dasgupta ( DOB 23/07/1980), my cards are stolen, plz block all debit and credit cards. I am hold for telephone for 20 mins.
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Jessica Hedges
(@Jesshedgesxxx) reported
@NatWest_Help My partner is a current customer of Natwest, this morning he has tried to transfer funds into my non NatWest account, they have left his account but not appeared into mine?
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beef galore
(@PR0MARE) reported
@NatWest_Help hi! i tried to pay online with one of my cards but it kept declining - payment screen said to contact my bank. tried with my other natwest card and all was well. i have a suspicion that it's getting stuck at the authorisation part, is there anything to help? thx!
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courtney
(@f1court) reported
@Mackorous transferred money on thursday to my natwest account. but the money won’t come into my account until after the bank holiday, which is why bank of irlesnd is a **** bank