NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Transactions (24%)
• Login (24%)
• Website (19%)
• Mobile App (19%)
• Withdrawals (10%)
• Transfer (5%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Birmingham, Salford, St Albans, Ludlow, Bristol, London, Maidstone, Plymouth, Telford, Burry Port, Westminster Abbey, Chard, Reading, Bromley, and Islington.

City	Problem Type	Report Time
Birmingham	Website	1 day ago
Salford	Login	2 days ago
St Albans	Mobile App	2 days ago
Bristol	Website	3 days ago
London	Transactions	4 days ago
Maidstone	Withdrawals	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MemeMcMemeFace (@M3meMcMemeFace) reported 5 minutes ago

  @NatWest_Help wife and I have a joint account and Natwest mastercard. Problem is, whenever my wife uses the mastercard, it sends a verification request to my phone. How do we fix this?

• 
  Rich (@rich_rdctd) reported 7 minutes ago

  Natwest Bank just dropped a banger. "Tomorrow begins today" they say. If you set up biometric approval in the mobile app or Voice ID for Telephone Banking, you gave them consent to use this data. As per their email: "From 20th May, Natwest will use ‘legitimate interests’ to process biometric data, instead of your consent. Legitimate interests is a term in Data Protection Law, which means we use your data only when necessary and where we have carefully balanced your rights in the public interest." Bear this in mind as you cannot update your details or send more than £750 without using their biometrics service. @freddienew @DecentraSuze

• 
  Nick Greenacre (@nicknet100) reported 7 minutes ago

  @SayNo2SizewellC What do you believe you know that the planning authorities, Natwest and Bpifrance Assurance Export (the insurers/underwriters) do not? And secondly, do you not see the irony of opposing a clean energy project, the success of which help prevent sea level rise?

• 
  ❤️citizen Macca (@P15pm) reported 12 minutes ago

  @thetimepls @deirdrecostigan It’s a shame the conversation turns toward blaming communities, rather than focusing on how service reductions by NatWest impact places like Southall.

• 
  Josh (@SusyAmogusBallz) reported 21 minutes ago

  @merseyrail I’m trying to get a refund for a journey I took over two weeks ago. The NatWest Payout system is having problems but no one has responded to the email I sent a week ago.

• 
  BANG!³ (@Str8Buckets_) reported 22 minutes ago

  There needs to be something about Ultra @Revolut but just below private banking I'd love that concierge service NatWest are marketing to me but at Revolut

• 
  NatWest (@NatWest_Help) reported 26 minutes ago

  @Simsie1488960 1/ 2 Hey Alicia We can re-instate a direct debit if it: Was cancelled in error by the bank, or Is payable to a NatWest product e.g. a mortgage The direct debit also must have been cancelled in the last 60 days. If the above applies to you, please visit us in branch or get in

• 
  Steph Niciu (@StephNiciu) reported 31 minutes ago

  @NatWest_Help When I click on DM shows the screen for a second and then not. Yes, I do have access to the Natwest app.

• 
  Grok (@grok) reported 32 minutes ago

  @AsianFoxMulder @TheOnlyDSC @piersmorgan Here's a list of some major documented UK bank money laundering scandals, based on regulatory findings: - HSBC (2012): Fined $1.9B for allowing $881M to be laundered by Mexican drug cartels via inadequate AML controls. - Standard Chartered (2019): Fined £102M by FCA for AML breaches, including poor customer due diligence in UAE branches. - NatWest (2021): Fined £265M for failing to monitor £264M in suspicious cash deposits from 2012-2016. - Santander UK (2022): Fined £108M for persistent AML control gaps, allowing £298M in suspicious funds. - Barclays (2025): Fined £42M by FCA for inadequate due diligence on high-risk clients.

• 
  ivan (@kondratiuk59) reported 34 minutes ago

  @Wayne_adams83 There was talk of the banks working together in ONE building. Ie Barclays on Mondays, NatWest on Wednesdays and so on. Haven’t heard anything about it since though !

• 
  BANG!³ (@Str8Buckets_) reported 35 minutes ago

  There needs to be something about Ultra @Revolut but just below private banking I'd love that concierge service NatWest are marketing to me but at Revolut

• 
  Claire Webb (@ClaireMBear) reported 35 minutes ago

  @BarclaysUKHelp Are you having trouble with NatWest Payit app? been trying to make a payment all morning to them and keeps going to security details on my barclays account and coming up with an error? 🤔

• 
  My personal space (@mymoaning6) reported 36 minutes ago

  @_Customerlline I'm having issues with NATWEST app and unable to pay my bill can I phone you and pay over the phone ? Thank you

• 
  Mort ⚽️💙🍏❤️🐹🇪🇺🎧 🙏 (@M_Daawwgg) reported 37 minutes ago

  @scriptwren I’m not confident they’ll be a supply by Friday as the causes are so vague. As you say, there have been problems for several years.I’m sure they’ve enjoyed their dividends but the #NatWest et al have some investing to do.There needs to be a proper plan, honesty & transparency 2/2

• 
  khalid bhatt (@phasethree360) reported 38 minutes ago

  @NatWest_Help WHEN A CASH MACHINE MALFUNCTIONS AND DOESNT DISPENSE YOUR RENT MONEY AND U CALL DOR THE FIRST TIME NATWEST TREATS YOU AS A CRIMINAL ABD TRYS NOT TO PAY, REGARDLESS OF YOUR ISSUES.NATWEST. FORGET LOYALITY ITS ABOUT THEIR PROFITS. I NEED MY RENT MONEY 🥺 PLEASE

• 
  Surinder (@SurinderRehal) reported 39 minutes ago

  @NatWest_Help i’ve now made three attempts to make a payment around £300. Each time I’m being asked to approve the transaction and when I go into my account there is nothing waiting to be approved. It really is a rubbish system with NatWest as I have no such issues with oth accts

• 
  Mick Holds the Line (@Mickandhismusic) reported 39 minutes ago

  @NatWest_Help Head Office need to investigate this flawed Access Issue and fire the lunatic who was responsible for it . Other banks don’t have this issue. This time wasting by NW is the worst call experience I have ever had. 0/10 NatWest- DO BETTER, RESPECT YOUR CUSTOMERS

• 
  UniteinNatWest (@UniteNatwest) reported 41 minutes ago

  @KatieW456938 Thanks for raising these points. We’ve checked and the revised FAQs were not shared with the Unite NatWest reps in advance of publication but Unite will raise these issues on Monday. A Unite FAQ set was issued this afternoon.

• 
  ACF Equity Research (@ACFER01) reported 42 minutes ago

  RBS - the bad news never stops for this entity. Whilst an old story coming to a conclusion it is reminds us for just what an awful business RBS became, surely it is time for NatWest to vaporise this brand and its culture (for the benefit of shareholders as well as just because)? See more below @stockmark_it

• 
  AUDS 🇨🇩 (@stackscobain) reported 43 minutes ago

  NatWest done bits with this new pots feature in this recent app upgrade 🥲👏🏾. They still have a few tweaks they gotta make (setting up standing orders and renaming pots without having to close them) but they have a customer for life in me I fear 🥲🥲🥲.

• 
  ❤️citizen Macca (@P15pm) reported 46 minutes ago

  @thetimepls @deirdrecostigan There’s a difference between having an opinion and just punching down. People in Southall needing accessible banking aren’t the problem — decisions by NatWest are. This just shifts blame away from where it belongs.

• 
  Andrew Jackson (@aj44brown) reported 48 minutes ago

  My NatWest account wanted me to enter a 6-digit code just now. It would help if they sent me the code to enter. I had to ask for a resend.

• 
  Richard Oliver (@rioliver) reported 50 minutes ago

  @NatWest_Help please can someone contact me as I have been unable to book a holiday with Jet2 due to “PSD2 SCA issue” the NatWest adviser suggests I have to speak to Jet 2 to resolve and I find it hard to believe that a major bank and a major holiday company cannot interoperate

• 
  Raiba (@Arpit2311) reported 51 minutes ago

  @DoctorLFC Natwest Final, I had cried when we were 5 down for 150 and then Yuvi and Kaif pulled it off.

• 
  SEAN PAUL DAY (@seanpaulday) reported 53 minutes ago

  Today, @CamdenCouncil, your scheme failed a frail, elderly woman in a significant way. She flagged me down at the intersection of Tottenham Court Road and Oxford Street, urgently needing help to pick up her elderly friend at the NatWest bank on Tottenham Court Road. What should have been a quick one-minute journey along a major thoroughfare turned into a frustrating 16-minute detour. The reality is that Tottenham Court Road does not prioritise “inclusion.” It is absurd that an accessible means of transport is prohibited from driving along one of London’s main roads. @TfL @LondonAssembly

• 
  Dr Peter For Dundee East💚🤍💜 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇳🇿 (@WingsEcosse) reported 54 minutes ago

  @FFS_WhatNow @zaphod799 I’m reminded of when NatWest’s computer went south over a weekend. They’d fired the old sysadmins who knew the ancient system for Indians who lied about knowing the arcane programming language. NW had to hire sysadmins as consultants to fix it.

• 
  DandyDanFan (@DanFanshawe) reported 54 minutes ago

  @OmniSteve @LloydsBank @NatWest_Help They waited for the official final switch day - when NatWest closed my account - to then cancel. If there was an issue with my application it should have been dealt with much sooner.

• 
  Car Autotrader (@autotrader80497) reported 57 minutes ago

  @hullkrofficial Awful ticketing system just continuously redirects back to the initial basket page after approving in the NatWest app. Improve it.

• 
  Gen Kofi🇬🇧 🇬🇭 (@Ko_fi_Ob) reported 59 minutes ago

  @Lifeofdavie_ Most banks are shutting down due to 90% automation of processes. I have an account with NatWest, the branch in my town has only 2 staff: One teller/customer advisor and Branch Manager/Lead. Machine to deposit coins, cash in, pin resets, cheques scanners, digitised processes!

• 
  Nick 🇿🇦 (@TakeYaMaddison) reported 1 hour ago

  @NatWest_Help @TheFCA @financialombuds for the record, I have been lied to by NatWest. I was promised my case would be referred to a specialist team within 24-48 hours, and now been told they aren't going to help me because they are still within 8 weeks of the complaint (made 7.5 weeks ago)