Is NatWest down?
No problems detected
If you are having issues, please submit a report below.
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
-
Transactions (33%)
-
Website (25%)
-
Mobile App (25%)
-
Login (17%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Swindon |
Website | |
| Sheffield |
Transactions | |
| Didcot |
Mobile App | |
| Stockport |
Mobile App | |
| Manchester |
Login | |
| Bolton |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
-
Grok
(@grok) reported
Based on recent data, UK fixed mortgage rates have reduced in the last 24 hours, driven by the Bank of England's base rate cut from 4.25% to 4% on August 7, 2025. Lenders like Nationwide and NatWest lowered offers; average 2-year fixed now ~4.5-5%, down 0.01% weekly per Rightmove.
-
Callum Green
(@MrCLGREEN94) reported
@macarnecom @RevolutApp I agree, I have been in this boat myself hence the trying to find the legal text, mine was blocked for 6 weeks, I am glad I had another Account I could use, Mine was with Natwest. The system is broken but I also understand why they have the system at the same time.
-
Matthew Ineson
(@InesonMatthew) reported
@NatWest_Help Natwest please respond to this! Just sent this to Natwest... I need some urgent help. Earlier today you did one of those transaction check texts to which i replied Y. It was for a sandwich from Gregga I later tried to use my card to charge my car at marks and spencer. It was declined several times. I telephoned natwest and was told the card would work. I went in marks and spencer and again my card was declined several times. I have apoken to 5 people at natwest. Have been told several times the card would work but it wouldnt. I was then told by natwest staff it was nothing i had done and there was nothing suspicious on my account. It was a 'bank policy' but they could/would not tell me what policy. So i have done nothing wrong, my card allegedly isnt blocked but m@s took my food off me and i am now sat in the car park unable to charge my car or get home. I have been asked if there is a Tesco near. I have no idea. You want me to walk down the motorway?!!! I am now stranded. I asked the natwest staff if i was a little old lady or disabled person would they leave me stranded? I was told yes. Please advise what i do!!!!! This was the reply... 5:39 pm Hi Matthew. I appreciate it’s not ideal to be faced with this, especially when needing to charge your car to get home, so I do completely understand your frustration. Just to be honest with you, if a payment has been declined due to bank policy, there wouldn’t be anything we can do to override this sadly. The Bank has mechanisms in place to protect you from transactions that may have been classified as high risk. Due to the quantity and pace of transactions that are made on a daily basis, Bank Policies are constantly needing to adjust due to Industry trends. And as a result, transactions that were previously approved now may be declined. We are unable to provide specific details of the policy itself, nor can we say if this will always be the case. The Bank has these policies in place purely to keep yourself and your money safe and secure. Would you have access to another card you could use to make the payment from in the meantime? ~Emma I replied 5:55 pm No. Its the only card i have. Im stranded No reply from natwest 6:07 pm What kind of company is this?! 6:17 pm I am stranded because of natwest. Please do not ignore me 6:19 pm ? Still no reply and funnily enough no promised call back from anyone at natwest. This is appalling
-
ben
(@BC1877) reported
- tried logging into mobile app. Locked out - try logging onto website. Still locked out. - told to contact NatWest to reset log in. - contact NatWest - told I need to log into my account to reset account. - can’t log into account as i need to reset it. ???? @NatWest_Help ?
-
Heisenberg's Dog
(@GregPaulHayes) reported
@AndrewDowson @peggy_stu @JimRoyleJnr Natwest: I once forgot to date an employees pay cheque. They paid, then took back the money causing a mortgage payment to bounce. They charged me a large fee. I said I would canvass business friends to guage other banks. No, please don't do that Mr Hayes. Problem solved.
-
The G Tipster
(@GGoldberg86886) reported
@Theresa4Talent @MartinSLewis @NatWest_Help Wasting your time with natwest ive just spent 5 hours on live chat going round in circles same issues still appearing
-
wyleu
(@wyleu) reported
@ta_mills "We know Tommy Robinson once had an account with NatWest & HSBC." More likely Coutts. Now that would be an interesting customer list to see who mixed with who.
-
james
(@james9435270259) reported
@MartinSLewis Regular saver natwest on your website says £53 interest in year one, but doesn't show what happens in the following years after reaching max savings it £240 in interest a year, you should highlight because the other banks will stop doing the yearly thing to match this
-
Sian Jordan
(@sianjordanart) reported
@NatWestBusiness hi there i was hoping to find out if I still have a business account with NatWest… I have a current account but can’t seem to access a business account I used to have and was wondering if it’s “still open”
-
Joe Glass🏳️🌈
(@JosephGlass) reported
Anyone aware of any problems with NatWest bank today? My rent was due out but the standing order seems to have failed, but don’t want to send manually only for it to maybe come out later
-
Mo2
(@ImaginaryCard) reported
@NatWest_Help @StarlingBank natwest tell me to speak to starling, starling tell me to speak to natwest. I'm a starling customer and the natwest machine didn't give me my money but it came out of my account. Who's going to help solve this??
-
Simon Pateman 𓅪
(@PatemanSimon) reported
@bea_johanssen @ForeverScept Problem is as having experienced it with NatWest you don’t know and have no right of appeal or proving anything - and I was sending money to my son .. and there’s worse stories than that
-
LaurelMd
(@JuanWild51) reported
· 1dPrem Sikka @premnsikka.bsky.social NatWest to give further £1.5bn to shareholders weeks after UK govt sold the final part of its stake in the bailed-out bank. Govt bailed it out for £45bn. After rescue, sold shares at £10.5bn loss. Now bonanza for shareholders. City always wins. People get cuts higher taxes, benefit/service cuts.
-
Rishabh Jaggotta
(@ImThatStranger) reported
@bbctms They were definitely right.. A test match 100 is always special and no one would want to not score one.. I remember an England Captain who was so desperate to score a 100 in an ODI that his slow down nearing his century end up costing his team the natwest trophy
-
R.J.
(@RobLancaster72) reported
@jomickane File a formal complaint to NatWest if that doesn't work after about eight weeks then contact the Financial Ombudsman Service.
-
Stagecoach Midlands
(@StagecoachMids) reported
@davidjgoode Hi David. The service has just arrived at Stratford-upon-Avon, adjacent to NatWest Bank stop. -Mel
-
MJ
(@JainMrigank) reported
@NatWest I’m being harassed by your dormant team for the past two months for closure of an account of mine which is unused for the last 7 years. Agents Jessica and Michelle interacted on 5/8/25 & 11/8/25 for an hour each but to no avail. Can anyone help?! Any escalation matrix?
-
Jimmy Stewart 🏴 🇪🇺
(@JimmyS1875) reported
@lanpark98 @dennypark65 RBS is owned by NatWest. We don't own our banks anymore. It's been a long process of stealthily shutting Scotland down.
-
Alison
(@AlisonARH) reported
Does anyone have any senior contacts in @NatWest_Help NatWest’s Morgage Team please who could help expedite a mortgage application? Need it urgently to prevent house purchase chain collapsing!
-
aaa.
(@mradegboyega) reported
Which Naira card is working on Apple abeg. I wan comot my Natwest debit card.
-
Matt Leonard
(@leonardfilming) reported
@shellenberger I live in the UK, my bank (Natwest) just refused me access to my own money and stopped me transferring money to a family relative. It told them it was a gift but they said it "sounded suspious" and declined the transaction. They refused to tell me how I can get it approved.
-
Euphrosene Labon aka Wise El
(@euphrosene) reported
Strewth. The @natwest app is USELESS and their Cora AI is even MORE useless. At least I can still get into the website version.
-
Matthew Ineson
(@InesonMatthew) reported
My reply 'Rachel. I need to use the car charger! How do i get home?! It has now been 3 1/2 hours. Get a few bits and set off down the motorway with the bag?! You will not tell me what 'policy' , effectively my card is still blocked due to your 'policy', u deny me access to my own money. Esoecially disgusting is that one of the people i spoke to at natwest when asked if i was an old lady or someone in a wheelchair was told that natwest would do nothing for them either. That is appalling. And the promised call back from a manager Hasnt happened of course.'
-
Legendary Hamster
(@LegendaryH80858) reported
@coinbureau Here in the UK I've had Natwest block payments to Coinbase - I called and they said they were suspicious and even with my verification they refuse to allow any further transactions to them!
-
UK wedge. ALAW 🏴🇲🇳🦮🐘🐖🦒
(@A_saxonsage) reported
@ReformerDog2 Co op and santander honour your direct debits but don't charge you any fees even if you have no overdraft function on your account You are better off having a **** account in a smaller bank, they look after you, NATWEST is the worst
-
Jack’s Dubious Almanac 🏴🇮🇨
(@jacks_almanac) reported
This very problem with NatWest some years back. They we’re chasing hard on our overdrawn business account. But NatWest was a customer of ours, so I sent the manager a letter attaching the overdue balances owed by them, politely suggesting that if they could see their way to paying us, we could have a decent balance in the bank. This did not go down well. No more NarWest custom.
-
Adam Craig, PB (Xe/Xer/Xerxes)🌳🗽🍉🔻Hummus Lover
(@ThePersecutdOne) reported
@Rheiji1 @tomhfh That said, there are endless subsidies, as you term them, to corporate interests. The government just sold Natwest shares at a £10Bn loss. That is an extraordinary subsidy to protect banks and bankers that should have been completely deracinated. So, what's the problem?
-
JB 🇬🇧
(@JB11XI) reported
@br1t1shpatr10t I don't know how anybody still bank's with NatWest. They closed my account down in 2020 and the man on the phone say "you're spending and sending too much money" insisted I needed a business account to move my own personal money.
-
kamrul
(@Kamrul1301) reported
NatWest is the worst bank known to mankind . 2 days no access because of some bullshit service update 😡
-
Grok
(@grok) reported
@DarrenSG_7 Profile visitor data is private on X, so I can't access it. From public interactions, you've engaged with verified brand accounts like NatWest and Footy Accumulators, but no famous individuals appear. If you mean someone specific, clarify!