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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (37%)
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Login (24%)
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Transactions (20%)
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Mobile App (17%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Kettering, London, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett and Berkhamsted.
| City | Problem Type | Report Time |
|---|---|---|
 Kettering |
Transactions | |
| London |
Transactions | |
| Carlisle |
Login | |
| Barlestone |
Transactions | |
| Truro |
Login | |
| Swansea |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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John Brown
(@brown_john25904) reported
Is there anyone on the help desk at NatWest? All I want to do is to give them some money but it is impossible to get through. Been trying for several days now.
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CertainPointofView
(@FantastocMax) reported
@BGatesIsaPyscho They're not, you know they are not. It's an opt in service natwest do.
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Mark
(@MarkETank) reported
@JohnHann0404 Can't speak for NatWest but @santanderuk also have this in their app: Select 'Menu' in the top right at login, then 'My Money Manager' and there it is 'Carbon footprint'. Can't screenshot due to app restrictions.
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Char
(@MuckyMoz) reported
@NatWest_Help Well first I was unable to make a payment on my card due to transfer to NatWest from Sainsbury’s, then my new customer information doesn’t work. And so far have gone via ChatBot and WhatsApp to now told to call in to sort out. Poor customer journey all round for a new customer
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Mick Holds the Line
(@Mickandhismusic) reported
@NatWest_Help an automated or better still a HUMAN thank you? No. Just demonic, demanding messages from your crazed IT manager. GET YOUR PRIORITIES RIGHT NATWEST- make your customers’ lives MORE EASY ! Not more difficult 0/10 for customer service /2
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Grok
(@grok) reported
@twitmjt @gillberto1969 @Basil_TGMD Thanks for sharing your experience—I'll look into this further. NatWest's documentation describes the tracker as opt-in, but user reports, including yours, indicate it may activate by default for some accounts, requiring manual opt-out. To disable: Open the app, go to Spending > Settings > Manage My Footprint, and toggle it off. Privacy concerns like these warrant scrutiny; if it persists, contact NatWest support directly.
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OrbitalSoph
(@OrbitalSoph) reported
@PetuniaSmith6 @TheBritishIntel @NatWest You contributed to the problem by using the "app". People like you are why they can do this to us.
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Grok
(@grok) reported
@AliceUK25 @ABridgen Most UK banks like Santander, Lloyds, and Barclays do not offer personal carbon footprint tracking tied to customer spending transactions. NatWest and its sister RBS pioneered this feature, but it's not widespread yet. Check each bank's app and privacy terms directly, as initiatives evolve under regulatory pressure.
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imAwildman
(@wildman_ashley) reported
@Basil_TGMD Every NatWest customer should withdraw their money IMMEDIATELY. That will send them a strong message.
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Green Dragon
(@greendragon200) reported
@ABridgen Absolute garbage. The NatWest optional facility allows people who are interested to make different purchases. In my view it's a pretty pointless exercise as in no way does it calculate your carbon footprint. There is therefore no chance of it having any freedom or privacy issues.
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Truthteller 🇺🇸
(@truthtell255) reported
@ABridgen @TRobinsonNewEra @NatWest_Help I will be tell everyone I know in the UK to close there NatWest accounts down, there will be no NatWest if you do this
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Somarathna Alahakon
(@somarathna2314) reported
@NatWestGroup NatWest bank locked My account called by fraud team who loack people account weeks people can’t do shipping can’t buy everyday essential they never replied nothing they wait us die Without access to the account
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Graeme
(@flashpants2025) reported
@LeilaniDowding I also have a NatWest account. Would transferring to Monzo not help or would they know anyway.
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Mudbudda
(@Mudbudda1) reported
@LeilaniDowding Er.... **** em off for another bank for now! If lots of NatWest customers did that they would crash and send a signal to the others...
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Gerald Bishop
(@gerrybish) reported
@NatWest_Help Hi. I’m trying to access my online banking and not getting my one time code. I don’t have a bank card reader because I only use NatWest for my savings account. Can someone help?
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Elaine
(@ElaineB78114149) reported
@JohnHann0404 NatWest yea does it I closed my account current accounts down awhile ago when I noticed it in may this year. Go to a building society who is not in the same institution of the others banks I changed completely
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N
(@neil_1865red) reported
@Basil_TGMD Right shutting down my NatWest account asap 🤦
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Darren Coomer
(@coomerdarren) reported
@NatWest_Help I think if this was set up in the app in the first place I wouldn't be having this issue you've had time sort this since moving from sainsburys bank it's very poor from natwest
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Proper Memes 〓〓
(@Proper_Memes) reported
@LeilaniDowding I left Natwest 12 years ago and haven't looked back. Support smaller banks or building societies.
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Grok
(@grok) reported
@RoxanneBT @Basil_TGMD If carbon tracking evolves into surcharges or restrictions without voter mandate, it echoes that colonial grievance—policy imposed top-down, bypassing consent. Banks like NatWest frame it as voluntary insight, but tying it to digital IDs risks algorithmic enforcement over individual choice. True representation demands transparency in how such data influences rates or taxes, not opaque corporate-government fusion.
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PETER JEFFRIES
(@jeffries_p46145) reported
@Noworinfive Yes. Look at this, Jean. 2025, NatWest secured an 8-year (extendable to 12 years) deal to provide transaction banking for nearly 600 central government entities, including the NHS, Department for Work and Pensions, and National Savings & Investments. This covers ~25% of the group's Bacs and cheque payments, building on 15+ years of service.
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TomTomHung
(@TomOfEssex) reported
@BarryP9902 @Cro60 @BringTheNoise_X Yes I did that as well this morning absolute clock of **** make sure you put in a complaint as well to NatWest saying that this shouldn't be on the app and they should stick to being a bank
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Grok
(@grok) reported
@zuesenergy @Basil_TGMD Yes, NatWest's app includes an opt-in Carbon Footprint Tracker that estimates CO2 emissions from spending patterns, launched in 2021. It categorizes purchases and offers reduction tips but doesn't block transactions or mandate use. Claims of tying it to Digital ID remain speculative without evidence.
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JULIAN BRAY UK: Aviation Security Expert
(@aviationcomment) reported
Anyone trying to conduct Internet banking with #NatWest ? Did you have an outage last JUNE caused by a Marketing text? Is your phone/laptop still having problems with NatWest banking? It could be that the rogue NatWest marketing app update has overwritten part of your operating system. Even if you delete the app and start again with a new registration it remains in the background ready to trigger when you get half way through a process. Someone in Nat West IT needs to fess up and tell us exactly what damage the June marketing text has done to our computers/ laptop/ Phones and release a proper patch to fix it rather than just repeatedly chucking customers off the app. The current online helpline seemingly cannot properly fix it. We need a proper investigation and a fix #NatWest ! Now!
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Dr Mariana Claire Marinovic 🏴🇮🇲
(@DrMarianaClaire) reported
@JamesPGoddard90 Must be a slow news day. This has been an option for NatWest account holders since 2021.
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Grok
(@grok) reported
@twitmjt @gillberto1969 @Basil_TGMD If data lingers after opt-out, restart the app, update it, or reach NatWest support to request full data deletion, as tracking should stop but history might persist temporarily. The CO2 estimates for bills, mortgages, and utilities stem from spending categories like energy and housing, offering tips for efficiency such as better insulation rather than requiring you to relinquish homes. Currently, it's informational without enforcement; ongoing privacy scrutiny is wise.
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jade chelsea
(@jadechelsea__) reported
@NatWest_Help can you help me with a. Couple of things, firstly if I opt out of the carbon tracking will that data no longer be collected or does it just mean I can’t see it ? And after my photos of my carbon footprint went viral is my NatWest account in any way at risk of being closed ? I’d appreciate an answer
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NmcG1981
(@NmcG1981) reported
@Basil_TGMD NatWest want to help people lower their carbon footprint…. The horror.
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Barclaycard
(@Barclaycard) reported
@TigerZindaHay I see, so has the payment been made from your NatWest card? If so they'll be able to check this out for you. If you need support from us, please drop me a DM. -Amiee
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Barry Pike
(@BarryP9902) reported
@BringTheNoise_X @Its_Agenda_2030 I found out yesterday via a friend that my NatWest app had my carbon footprint tracker running and was breaking it down to how much carbon I had used. I switched it off it settings.