NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 01/13/2026 15:45

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Website (38%)

    Website (38%)

  2. Login (26%)

    Login (26%)

  3. Transactions (21%)

    Transactions (21%)

  4. Mobile App (15%)

    Mobile App (15%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester, Southwark, Bristol and Royal Leamington Spa.

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City Problem Type Report Time
United KingdomThetford Website
United KingdomManchester Login
United KingdomSouthminster Login
Isle of ManCastletown Login
United KingdomGreat Malvern Website
United KingdomLeicester Transactions
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • jfmyhill John Myhill💙 (@jfmyhill) reported

    @ChrisWithTheT Mine was being unable to access credit card account online (in early days of online banking) with NatWest. Credit Card dept told me to contact online dept. Online dept told me to contact credit card dept. Repeat ad nauseam...

  • codeinebvby borderline diaries (@codeinebvby) reported

    UK MOOTS. obvs going to do my own research but any advice / suggestions or absolute **** no’s when it comes to banks. i want something separate from my everyday banking (natwest) bc ik pre existing accs dont offer better deals. just need an a basic saver w at least some interest

  • RebekahLennon7 Rebekah Lennon (@RebekahLennon7) reported

    @BBCWatchdog not sure if you are aware, RBS and Natwest group are randomly closing hundreds of customers accounts down for breaking T's and C's and restricting access to customers own finances. I wish to expose @RBS as this has now happened to me as well as over 6.5k others!

  • riapatel Ria Patel (@riapatel) reported

    @NatWest_Help hi, I tried to switch my account to NatWest however it said I was an existing customer (which I am not) and I’ve set up a select account - can you confirm if I will get the £150 switch offer please

  • MichaelViggars Michael Viggars (@MichaelViggars) reported

    @TUIUK @The_Mitch87 Was told by NatWest credit card company it's a problem on Tui's end. Multiple customers reporting failed transactions.

  • VLTRCrypto VLTR 🌕 (@VLTRCrypto) reported

    @milkresearch **** NatWest, I’m with them too Recently opened a @RevolutApp account, crypto friendly it seems

  • beatieedney Beatie Edney 💙(freelancer) (@beatieedney) reported

    Now writing to the branch of @NatWestGroup as @NatWest_Help don’t actually seem to be able to help. Don’t bank with #NatWest they have zero customer service.

  • AngularIan Ian Smith (@AngularIan) reported

    Dear @audiotent your web site pretty much died during tonight's "Coda" launch. I purchased at £9 but it hung on completion. However have PayPal invoice and download link from you BUT my Natwest account (which pays PayPal) has been debited TWICE. How do I get a refund?

  • DebraClaridge Debra Claridge (@DebraClaridge) reported

    @NatWest_Help @ianhartnell Eileen JUST PHONED AGAIN!!. Sixth time calling!! NOT PUT THOURGH!! 45 years a customer of #NatWest What is going on?? Never had this before?

  • Kendall_Wadley Kendall Wadley LLP (@Kendall_Wadley) reported

    NatWest customers are being targeted by fake text messages stating that ‘a new device has been registered’, aiming to send recipients through to a website that has nothing to do with the bank. Beware of these type of scams. #scams #ScamAlert

  • beatieedney Beatie Edney 💙(freelancer) (@beatieedney) reported

    So it’s nearly a week since I tweeted about the terrible customer service I’m receiving from @NatWestGroup fir my mother’s @NatWestBusiness account. Still haven’t heard anything from their customer help service or the #royalgardenkensington branch. Don’t bank with #NatWest !

  • _SafeenaM Safeena (@_SafeenaM) reported

    @NatWest_Help Just to let everyone know if you get scammed and your with natwest they don’t refund u your money and they say it’s not their issue, wouldn’t recommend guys

  • nikhalton Nik Halton (@nikhalton) reported

    @NatWest_Help been granted Power of Attorney to help my dad with dementia. Current bank unhelpful. Can you confirm if I move his account to NatWest donor+attorney can both have online banking access? Any special steps for opening a new account as attorney on his behalf?

  • Ngoffy Neil Gough (@Ngoffy) reported

    @MartinTideswell Ah, the old NatWest (the District Bank building). I had 2/3 happy years working there 1987-1989.

  • x_brum Brum X (@x_brum) reported

    @madeinbrum1 @BuildsWeAre @LiveTheModaLife The Mercian is nothing like that 1970's pile of poo. Good riddance that it got knocked down, together with the old Natwest Tower. Lets hope the wrecking ball comes quick for Smallbrook queensway which is a disgrace. 💩💩💩

  • AEMcKay Alex McKay (@AEMcKay) reported

    @miniash7 To be fair to my employers, its a Natwest issue. Its not on them

  • mamalil111 Lilli Badcock (@mamalil111) reported

    @MartinSLewis Any advice please for a disabled friend who has been scammed out of her disability payout? NatWest are claiming she is partially to blame because she fell for the scam! Please help!

  • EverydaysTravel Everydays Luxury Coach Travel (@EverydaysTravel) reported

    @UKCoachFinance1 I wouldn’t recommend anyone to buy coach on finance after what we went through with Lombard Asset finance part of the RBS and NatWest banking group! Also if anyone buying new coaches at this time of the year are so stupid after seeing no support from the government. Great insult.

  • RHingonekar राHUL HINGONEKAR (@RHingonekar) reported

    In 2003 Natwest Finale India was 125-5 and able to chase down 326 targets, Today India 187-4 and I am getting a feeling that we can't even set a target of 300...Is our cricket getting UP or DOWN? #SAvIND

  • Kneidella Els (@Kneidella) reported

    @NatWest_Help how can I add my husband to my ISA Savings Account? He is a Natwest customer and we have shared accounts. Can it be done online? Please don't say contact Cora, it is of minus help

  • croslandb Ben Crosland (@croslandb) reported

    My god @StarlingBank are the most frustrating org to deal with! No details or timelines given for issues which need resolving. And I’m a Natwest customer!!!!

  • GaryGaryholman Gary Holman (@GaryGaryholman) reported

    @BergeracChamp I was with Natwest for many years and then they let me down big time styley I really needed them So I changed banks and got 150 quid present

  • IsobelMalin Izzo (@IsobelMalin) reported

    @NatWest_Help NatWest fraud team - how can she access immediate funds to pay for essentials?

  • MarathonmanDave MarathonRunnerDave (𝒟𝒶𝓋𝒾𝒹 𝒥 𝒲𝓇𝒾𝑔𝒽𝓉 ) (@MarathonmanDave) reported

    @HalifaxBank @Callumf500 Even ATM is not showing been to Santander Lloyds bank nationwide NatWest Barclays and still won’t show balance on them ATMs so it’s not just Internet online banking even the phone app not working

  • philmatt80 Phil (@philmatt80) reported

    @NatWest_Help Can't currently use Natwest app. Everytime I do something it logs me out after update yesterday. I spoke to an Indian chap at customer services who tells me because his app works fine there is no problem...? #getitsorted

  • sclilley Shaun (@sclilley) reported

    @Esso_GB Hi. Have you had any issues with NatWest credit cards and the Esso app? I haven’t been able to use my credit card for months, but my NatWest debit card works fine. I have deleted the app, reset Apple Pay and have also received a new card since but have the same problem?

  • trinabull1 katrina bull (@trinabull1) reported

    @NatWest_Help can’t believe the service I have had from NatWest who I’ve banked with for years! The worst customer service I’ve ever experienced, NatWest you should be ashamed of yourself!!! Do not bank with NatWest!! I’m closing my accounts and will be telling everyone I know!!

  • Elisha61611 Elisha61619 (@Elisha61611) reported

    Whatever this game I'm done you all can go **** yourselves I can't eat no meat chicken kebab etc my banks NatWest Halifax deny my existence but yet I'm on there books everywhere I go people are trying to use turpintine to kill me so thats it I'm done I repeat **** YOU

  • flyingmillie millielaw (@flyingmillie) reported

    @NatWest_Help my NatWest mobile app has suddenly stopped working yesterday. I can’t seem to get it working please help.

  • kimmycat50 Kim Rolfe (@kimmycat50) reported

    @SimonMcCoyTV Exactly! So if I work for Barclays and get the **** I’ll walk to NatWest and start work. No interview, no selection process. Should definitely have to stand down!!