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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (40%)
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Login (29%)
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Transactions (17%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Berkhamsted, Croydon, Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Berkhamsted |
Login | |
| Croydon |
Website | |
| Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Vanessa
(@V_2the_P) reported
@NatWest_Help Hi, I tired to pay for something with my credit card, hit pay button and the site stopped working and went back to the payment option. NatWest says payment pending. Is there a way to check it's been taken or not? I need this paid ASAP 😩
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AJKearney
(@aquaticsmum64) reported
from
Aldridge, England
Really disappointing that @NatWest_Help use a web chat service for nok to report a bereavement. Totally impersonal at such a difficult time. So glad I don’t actually bank with you 🥲 #NatWest #Bereavement
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Flosverse
(@flosverse) reported
Alison Rose, CEO at NatWest Group, said: “There’s never been a more exciting time in the UK’s thriving technology industry, yet women are still seriously under-represented: they make up only 17% of IT specialists and 11% of working engineers in the UK.#togetherwerise
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Finley Gómez
(@FinleyGomez) reported
Don't even get me started on the NatWest bank app ad, It's beyond terrible
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Abhishek Shetty
(@abhishk07) reported
@MohammadKaif’s knock from 2002 Natwest finals would have broken the internet if it existed that time. On par with Virat’s knock against Pakistan in 2022 T20 WC.
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Simon Richardson
(@simonr555) reported
@sarahduke97 @glastonbury Same. Declined it (whole separate issue with Natwest at the moment) and when I clicked retry it just booted me off despite having 5 mins left of the tickets supposedly being held
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Richard
(@RichardN7) reported
@lucymoosh Most corporate sites like that these days. I found a bug in Natwest online banking a while ago, and trying to report it was nigh on impossible.
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Ftp177
(@CapoVenum) reported
@HukAleksandra You can allways deposit to your crypto account lol. Natwest blocked me, this is the only they can't block me.
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Simon Richardson
(@simonr555) reported
@AbbieBebe Card got declined. Been doing this the past few weeks and Natwest are adamant there’s no issue with the card or their security checks. They’re *************** out of me.
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Gavin Hollis
(@admglrh) reported
@NatWest_Help says Google Wallet is the problem. @GoogleWallet says it's NatWest. Would someone please make the new debit card I don't want and didn't ask for work?
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A Pedant
(@aPedantWrites) reported
@Zopa Hello. How do I rescind the three month's access I gave you, today, to my NatWest bank account?
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Brendos John
(@BrendosJohn) reported
@MartinSLewis @OfflineAnnie My mortgage fix rate end April and we where invited by NatWest that we can switch now to a tracker mortgage 2years @ 3% . Unsure what to do
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ez - pain in the *** era
(@EmotionaIEz) reported
from
Cardiff, Wales
The £50 are nowhere to be found and if they are not back in a week ima chase up. Also hate how slow they are bc i just transferred some € over and wise is like yeah they are there! While natwest is like nothing here… My spanish bank n monzo are pretty instant… why arent u?
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The Real Sam Prentice
(@SamPrentice) reported
Anyone else using the @NatWest_Help #natwest App mines been crashing for over a week now when you log in, little to no help.. do I really need to change banks to get this resolved? #natwestapp @firstdirect you in ?
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Stephen Hayes
(@PurpleHayes1969) reported
@NatWest_Help Having issues sending DMs, yes judith I received 2 text messages from natwest
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Marc
(@MarcBeddy) reported
@SP_EnergyPeople Hello. Called to pay my bill today and on the first transaction the operator said it hasn’t gone through and to try again. Did it again and it went through. Just checked my bank and it’s taken it twice. It’s pending so NatWest can’t help. Will it go back in acc?
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Matt Hosking
(@MattAgileCoach) reported
@TheEdenSessions @LionelRichie So the problem is that with higher value tickets (and multiples of them), you are not passing the payment authorisation requirement back from Natwest bank, and are just failing the payment. It worked with Barclays in the end.
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GoggiePlays
(@goggieplays) reported
@Jinenken @HSBC_UK Natwest is garbage don't go there!
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Goldzone
(@Goldzone3) reported
@LayahHeilpern Can't transfer money out of #Natwest at the moment. I think they are in trouble, no customer service, no answer from Fraud team and blocking transactions, time to find a new bank
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peter claridge
(@peterclaridge1) reported
@YardleyShooting @LloydsBank Terrible that one has to fight like hell to speak with a manager. In my view most people don't ask for a manager unless they are getting nowhere with the customer assistant. Disgraceful service and it's not just Loyd's Bank either. Natwest are the same.
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Shish
(@Shish3334) reported
@NatWest - why won’t you investigate fraudulent pending transactions? Telling customers there is a “IT glitch” is crazy. NatWest if there is an IT sofware breach be transparent and help your customers. #@natwest
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Canary Yellow
(@CanaryYellow15) reported
@NatWest_Help Natwest scum, my son was defrauded out of a lot of money, we call Natwest and ask for help, that phone call cost £45 in call charges. Utter scum. DONT EVER USE NATWEST, they are crooks!!!
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Ad Taylor
(@Wiangmar) reported
One of the most irritating things about NatWest (aside from the terrible interest rates) is that, if I want to pay into another account, I need a ruddy piece of hardware to stick my card into to get a code LIKE IT'S 2005 STOP IT Just text me a code or in-app it @NatWest_Help
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Ian Pay
(@ianpay) reported
@dannyjpalmer As examples - HSBC are official, but NatWest aren't. US Postal Service are official, but Royal Mail aren't. Go figure.
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katie thomas
(@1stxpert) reported
@itvMLshow #MartinLewis What can be done now to get the Bounce Back loan opportunity for those that missed it because Natwest business account applications were closed inhouse yet their portal stated it was in progress. So it was impossible to have it. they agreed and offered £500.
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Ginger
(@ginger_nick) reported
Hey @NatWest_Help please help me make sense of this. You say you charge 2.75% when using your CC abroad... Unless you use one of your special travel cards... Called... NatWest credit Card or Reward black Credit Card... AI have a NatWest credit Card!
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Jonathon
(@TwoHammel) reported
NatWest’s Sir Howard Davies: You don’t solve the problems it has caused” says Briton living in Spain
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shreerao
(@shreekpkun) reported
@NatWest_Help worst customer support in NatWest. I am trying to get my issues resolve with ISA account with NatWest however customer support people are giving reply like auto reply .. for this need to wait for 2 hr to get the reply
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Heather Doran, PhD
(@hapsci) reported
A story that might help others. We were due to be able to see new rates for our mortgage the weekend of the interest rate rise / Liz truss fiasco in Oct. We were unable to log in / get in to accounts with Natwest over a 4 day period. I complained & yesterday was offered
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Langport Area Biz Gp
(@LABGInfo) reported
Our business group currently banks with @NatWest_Help, & has unsuccessfully been trying to open a new account. It has not happened for whatever reason, and we have been trying since last year. We need an online account. Should we look elsewhere? Help is required, please #natwest