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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (39%)
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Login (24%)
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Mobile App (20%)
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Transactions (15%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester, Southminster and Castletown.
| City | Problem Type | Report Time |
|---|---|---|
 Truro |
Login | |
| Swansea |
Mobile App | |
| City of London |
Mobile App | |
| Brentwood |
Website | |
| Basildon |
Transfer | |
| Hexham |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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john tavistock
(@JohnTavistock) reported
why is natwest on line banking so awful
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𝕄 𝔼 𝕃 👑
(@princessmel_87) reported
@Lianne84 @CooperativeBank Use starling, halifax or natwest Never had issues
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Alexandra Pearson
(@alexpearsonUK) reported
from
Chartham, England
Big shout to @natwest rewards and @TheAA_UK today. BOTH cars broken and their combination for customers has been brilliant. Much better customer service than when #greenflag were the option
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Andrea Willetts
(@AndreaWilletts1) reported
@janib_19 @CooperativeBank Natwest..think its 200 for swapping and I do all my usual banking with them and have never had an issue.
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David Green
(@david52010) reported
@NatWest_Help How truly appalling the service from NatWest is becoming on the Isle of Wight. I received,today, a letter telling me that the Ryde branch will close on 10th August 2023. The nearest and only branch on the Island will be in Newport. This is not acceptable. Dr David Green
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John Ellison💙 ♿️ 🇵🇸 🦉 SWFC Blues Guitarist
(@johnellison) reported
@Ocado @NatWest_Help It should be good again now, it's a problem with @NatWest_Help is there a way to set up a standing order for Smart Pass? as this seems a monthly issue NatWest won't fix?
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Dan
(@danicp) reported
@NatWest_Help just got a call from a witheld number saying it was NatWest in regard to suspicious activity on my account. I am not a customer if your but they knew my name and address. How do I get in touch to make sure a fraudulent account has not been opened in my name?
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ً ً
(@chey_jx) reported
I ordered from a site that was promoted on tik tok in November 2022, never received the items and the site doesn’t even exist anymore. Now Natwest don’t want to give me my money back? Don’t play with me today im not in the mood
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David Green
(@david52010) reported
@NatWest_Help The only thing stressing me is the low quality customer service being forced on me by NatWest greed in closing the branch in Ryde. Agents simply repeating senior managers’ lines shows how uncaring an robotic your staff have become. If you let me down I will involve the Ombudsman.
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Nenajj
(@nenajj) reported
@NatWest_Help You finally get passed digital assistant Cora who is like M3ghan! (Her goal is to not allow you to speak to a human)! To a 26 minute wait for customer services. Not the Natwest I remember.
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Madge
(@Madge21720868) reported
@CooperativeBank Hi ive been with you for 20 yrs but today I opened an acct with @NatWestGroup as the service is awful! cant access my own money! ap is always broken! not sorry to leave. now get the ap working so I can transfer my cash to Natwest and close my acct with you
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Adam Haynes ⚽🐺🏃🏻♂️🏊🏻♂️🎮
(@adamhaynes) reported
@Kimlou2195 @CooperativeBank i know it took me about an hour of attempting to reset everything and i finally managed to login online its a nightmare, i’ve joined NatWest and got £200 for switching glad to see the back of them.
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Inimitable Neuro
(@InimitableNeuro) reported
NatWest customer service is an absolute joke. Phone line doesn't work due to "technical issues" directing you to the app. The app tells you it'll get back to you within FOUR hours! What happened to the days I could speak to a human FFS. I can't even go into a branch as they've…
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exmouthseer
(@exmouthseer) reported
@natwest biometrics stopping me paying any bills. Removal not work. Driving me mad. Just been cut off by your phone answerer who I asked to talk through process in case I’d made a mistake. Disgusting I am a business customer
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David Green
(@david52010) reported
@NatWest_Help If money worries cause me stress, I’ll open an account with a bank who’ll be there to speak with me face to face. NatWest on the Isle of Wight are a let down with low customer service levels.
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MattinWoolwich
(@MattWWoolwich) reported
@GyHistoryClub @GeordieMariner WTF does that have to do with Town? I associate it with Miami Vice and an early 90s NatWest advert! Not as bad as the season they played a Chelsea song as cringe-as-**** “goal music”.
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Nenajj
(@nenajj) reported
You finally get passed @NatWestGroup digital assistant Cora who is like M3ghan! (Her goal is to not allow you to speak to a human)! To a 26 minute wait for customer services. Not the Natwest I remember.
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Ash
(@A_Clay_Tonne) reported
@RBS_Help @NatWest_Help Could a RBS branch help me with my NatWest account? Or do they only have access to RBS details?
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John Ellison💙 ♿️ 🇵🇸 🦉 SWFC Blues Guitarist
(@johnellison) reported
@NatWest_Help Ocado smart payment failed AGAIN, Please fix this ERROR @Ocado I have continual issues with NatWest unable to process subscriptions, I will re-entre my card AGAIN
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⚡️Buma⚡️
(@bumaknows) reported
@LukeGromen Same here in the UK with Natwest. Recent announcement of their intentions not to support.
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Alexandra Wingrove
(@Alexxa1974) reported
@NatWest_Help @NatWestGroup I find it really unprofessional that you wait on hold for ages for your mortgage team and then as your call gets answered the agent cuts the call off. This has happened twice today. I actually expected better customer service than this from NatWest!
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Nick Smith
(@afcbbeachboy) reported
@TommaxMw I have been a customer of @natwest all my working life but it’s no longer a bank for working people . I find myself using the post office more and more . Nat West is not fit for purpose , there are other cheaper alternatives which give better service now .
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mark White
(@TommaxMw) reported
@afcbbeachboy @NatWest Even so Nick how long before everything is online it's disappointing to see how busy that bank is yet it's still closing down in a major out of town shopping centre
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David Green
(@david52010) reported
@NatWest_Help Because of the forthcoming lack of customer service on the Isle of Wight, does NatWest suggest that I move to an alternative Bank who will serve their customers.
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K E
(@Eastyyy85E) reported
@CooperativeBank absolutely terrible no access to move money around etc for 3 days now. Worst bank I have ever had to deal with.. You should b giving ppl compensation for this. Every ova week app is down. Advice dnt go with coop..never had any these issues with natwest etc....
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Harry
(@Harryblue77) reported
@CooperativeBank The emergency maintenance didn't work then , mobile banking still not working , 2 days now, this is unacceptable, today I will switching my banks and will be given £200 also , your bank has gone downhill big time , I've been with you years , I'm done , natwest here I come 👍
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Glenn Kightley
(@wicker_basket82) reported
@NatWest_Help how long do I have to acceptng shareholder post for an elderly previous owner that no longer lives at my address? It's been going on years, but your customer service are not helping me stop it. 10 years, 50 years? Forever? #natwest #madness
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Smudge
(@Stephen46307644) reported
@cafthered @GlennAirey @ColdHandsHeart Got some funny looks when I took the bottle in Natwest yesterday to help pay the gas bill.
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Bev Lewis
(@BevLewi02131128) reported
@victorialewis76 @CooperativeBank Ended up locking my account yesterday going round in bloody circles, really really pissed off. CS couldnt unlock as the dam system is down! After 5th April when all DDs are cleared will change to Natwest or Lloyd's both banks have good reps
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MG___iles
(@MG___iles) reported
Is there a problem with your app? Or is just me? @NatWest_Help #Natwest