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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (30%)
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Login (26%)
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Transactions (24%)
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Mobile App (15%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Yeadon |
Mobile App | |
| Aberdeen |
Login | |
| Chorley |
Transactions | |
| London |
Transactions | |
| Croydon |
Login | |
| Hackney |
Withdrawals |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew 🇬🇧£
(@AndrewNunn51) reported
@NatWest_Help The British state currently owns around 54.7% of @NatWest Group plc after spending 45 billion pounds ($61.87 billion) bailing out the lender in 2008 Yet they don’t let YOU buy Crypto! WTF. @RishiSunak
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Ste Zace
(@ste_zace) reported
Natwest just text to warn me about scams, i also forwarded to message the Nigerian prince, who needs my bank account details to help secure his money in exchange for £15,000, so he doesn't get scammed too
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Daz Keelor
(@dazk55) reported
@NatWest_Help not good enough... 28 years banking with NatWest down the toilet..
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Fletch (🎩,🎩)
(@Fletch832) reported
@ChrisCleary_52 @Williamsburg79 Chris I had exactly the same problem. And you know what I had to do? Change banks. I’m now with @monzo who are brilliant with this stuff. And allow me to transfer my money there & on exchanges. I recommend them. Left NatWest for gd after being a lifelong customer & biz bank too.
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Ayrton Hockaday
(@AyrtonHockaday) reported
So NatWest are now opening at 10am rather than 9.30am on Wednesdays to "enhance their service"... You need to be open more to enhance a bloody service, not reduce it down! Closed all but 1 branch in Guernsey over the last few years so not really enhancing anything @NatWest_Help
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Matthew Howett
(@howett) reported
@NatWest_Help hey natwest. the alarm on your cash machine in the wall of tesco metro on kingsland road has been going off every night for more than a week. it’s been reported to you but still no fix. what gives?
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Mark Sykes
(@nootnootmofos23) reported
@Crypti14 @NatWest_Help Apparently the coop based on what I have seen on a website that indicates what banks allow what… how up to date it is I don’t know. I am going to open an account and see. This from Natwest for me proves they are running scared of Defi and it also proves why it is important
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Elizabeth Haynes
(@Elizjhaynes) reported
.@natwest Any ideas how I can ask a question? Your digital assistant Cora has gone AWOL and there is no sign of a phone number to call on the website...
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eddieblackcomedy
(@eddiecomedy) reported
Exclusive: Natwest reveal their pronouns in their website T&Cs: "This website is owned and maintained by National Westminster Bank Plc (“us”, “we” or “NatWest”)".
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🇬🇧🏳️🌈📽💿Ian Smith
(@IanOnFilm) reported
It’s a week since an ATM grabbed my bank card, rebooted after asking for the PIN and gave nothing back. STILL waiting for the replacement card that NatWest promised “in 5-7 days”. No Black Friday for me! Terrible timing.
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S
(@chimaevsmash) reported
@ellatrow_ Looks like he works with natwest tell the lad to call them (numbers on back of the debit card) and ask to be put through to the scams team they’ll block the guys account and get his money back
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bluenose1014
(@PaulPaulf1014) reported
How do banks get away with providing such poor customer service. Natwest have blocked my account because I was transferring from my account to another bank in my name and I was complaining about answering 20mins of security questions for the 3rd night running. Unbelievable
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Shannon
(@ShanRebec94) reported
from
Sale, England
@Justiinahh @AskNationwide I’m also having this exact same issue. My partner sent money from nationwide to my NatWest and it hasn’t arrived. Not sure if it’s nationwide or NatWest with the issue 😫
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Andrew Bowden
(@AndrewBowden) reported
@krn Five, ten minute walk? When our local NatWest closed down, customers needed to do a 12 minute drive. Or alternatively spend half an hour on the bus.
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Victor Santo Olliver
(@VictorOlliver) reported
from
Sompting, England
@essiefox I left for Homeserve after NatWest, went to Churchill, now better offer from British Gas home insurance. Homeserve years back were slow.
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Gemma Lowry
(@gem3105) reported
@itvMLshow I had a paid account with NatWest. I didn’t request it. I started getting charged in 2005 & only realised in about 2015! Problem was I didn’t check my account back then. I know - I’m a fool! Made a claim in 2015 and they said they would only refund payments for 1 year
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♡ Phoenix FB Rescue UK ♡
(@Phoenixfbrescue) reported
**URGENT - PAYMENTS:** Please note that we are experiencing problems with our main bank account and I am awaiting further contact from the Fraud Team. Until further notice please use the following details for any payments: Natwest Bank (Business account)
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@shrimpsy
(@shrimpsy291) reported
My mum(86) got a text saying her o2 payments had not been received so she reentered her bank details, fortunately it worried her if right , but luckily NatWest have an old biddie help line (her words ) and sorted it all for her, but really frightened her 😢#ThisMorning
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Safemoon Simon
(@safemoonsimon) reported
@SafeMoonSpurs hi Roy. For some reason Apple Pay with NatWest isn’t working. I have a Monzo account. Will try that tomorrow when I have had some sleep. Thanks for your offer of help.
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Paul
(@futureretro777) reported
@barclays why can't I pay my bills with my VISA debit card? Twice in the last 12 hours transactions have failed, forcing me to use a credit card instead 🤨 Card activated, some payments go through, some don't. Don't have this issue with Natwest 😔
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Hayley Bartlett
(@hayleylbar) reported
@NatWest_Help At no point in the chat was i informed that your messaging service is not an instant messaging chat and i was never informed it was! I’ve wasted the entire evening trying to sort an issue and got nowhere. May as well telephone Natwest in the morning!
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craignicol 😷 💉💉
(@craignicol) reported
@garyfleming possibly. I thought it was all payment systems, but it looks like HBoS, RBS/NatWest and Barclays' recent outages were all login issues issues.
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United best in UK
(@VRoonaldo) reported
@OliverKay @MrTomMcDermott When UK sports media bring up figures of how much money the Glazers have spent, they have failed to understand the main problem. Banker's who don't care about winning, might as well call our Natwest United Bank Ltd. No knowledge of football. Riots at every game #GlazersOut
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Matt Packer
(@Matthewpacker78) reported
@ThreeUKSupport I don’t have another phone to hand, but this iPhone is only 5 weeks old as is the Sim. Problem I will have is when I’m home it won’t be an issue, only in Uxbridge. I was in Natwest this morning and I had not one bar at all.
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Bill
(@Bill20538001) reported
@Bel_B30 @Hazels_Vibes Master Card are adopting a carbon policy. i.e...they will monitor what you spend, and what you spend it on. Put in place a carbon limit. If you go over it, they will block your card. NatWest and BoS are ditching visa on the 21st of December this year. Another type of passport
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ThreeUKSupport
(@ThreeUKSupport) reported
@Matthewpacker78 Do you happen to have the postcode for where you were in Natwest? We'd like to check if there's issues in that area, or not. Could help us understand if you were affected by a network issue, or if something else is going on here -Chris
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Nodleman
(@Nodleman1) reported
@NatWest_Help Hi. Is there an issue with NatWest Credit Card at the moment? Can't see my card in the mobile app
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Joanna Watchman
(@thejoeywessex) reported
from
Sutton Benger, England
Evening @NatWest_Help I can’t find a direct debit form for my dad to enable auto payment of his NatWest @Mastercard - can you please advise / help? Thanks.
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Daniel Brade
(@DLBrade) reported
@HSBC_UK finding it impossible to pay my credit card as I bank with NatWest, poor customer service
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The (Sim) Racing Bar Steward
(@RacingSteward) reported
@NatWest_Help if I set up a transfer in the future between my two natwest accounts using the mobile app, what time of day does the transfer occur? I need to set up a transfer on my payday when I have no internet access, but my pay does not arrive in my account until around 4am.