NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Website (44%)
• Mobile App (28%)
• Transactions (11%)
• Transfer (11%)
• Login (6%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Manchester, Maidstone, London, Dunfermline, Leicester, Newcastle upon Tyne, Stalybridge, Southampton, Barry, Canterbury, Sittingbourne, Didcot, and Northampton.

City	Problem Type	Report Time
Manchester	Website	18 days ago
Maidstone	Website	21 days ago
London	Mobile App	21 days ago
Dunfermline	Mobile App	23 days ago
Leicester	Mobile App	24 days ago
Newcastle upon Tyne	Login	28 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  C B Campbel (@Tw0pAcPr0) reported 6 minutes ago

  @NatWest_Help dear natwest bot, your phone app has an issue. Unfortunately it doesn't know how many hours in a daily reset. Ive want to move funds but it keeps telling ive reached my daily amount. I moved money Sunday its now Tuesday.

• 
  Paul Lewis (@paullewismoney) reported 8 minutes ago

  @Helixd @OborneTweets It was entirely different. Coutts didn’t debank him. It told him he was no longer welcome as a customer and offered him an ordinary NatWest account - it owns Coutts. It was F who turned it into a victimisation story.

• 
  Stacey lee (@Staceylee56) reported 11 minutes ago

  Is the NatWest online banking app down? @NatWest_Help

• 
  Ali@Makely (@MakelyStudio) reported 13 minutes ago

  10 years. 50M+ users. £11M+ revenue impact. Citibank. Mercedes. Sky. Virgin Media. NatWest. I spent a decade fixing conversion problems at companies most startups would kill to work with. what I learned: the same broken patterns show up everywhere - onboarding that loses people in the first 60 seconds, pricing pages that confuse instead of convert, signup flows with friction nobody ever fixed. now I build the same systems for funded startups.

• 
  Annurag P Rekhi (@Dravidict) reported 14 minutes ago

  @UnscriptedViews Yehi Ashwathama hai. Bro was there when Yuvi played the Natwest finals. Bro was there when 2 of Yuvi's students chased down DC's target without breaking a sweat

• 
  Di Beirne (@ScattyCat) reported 15 minutes ago

  @NatWest_Help Hi Mikyla - thanks, I'm still having the same problem I'm afraid. I've just tried again now to make a payment to HMRC through their app but unfortunately, after their app transfers me to the NatWest app to approve the payment, I log in, then just get a blank screen. The ... cont.

• 
  Earnings Prism (@earnings_prism) reported 20 minutes ago

  NatWest Group $NWG completed the acquisition of Evelyn Partners with an enterprise value of £2.7 billion on 30 June 2026. The acquisition transforms NatWest Group's financial planning and investment management capabilities, and it is expected to generate pre-revenue synergies of 20%, increasing fee income and boosting exposure to the structurally higher growth UK wealth market. Evelyn Partners had £69 billion of Assets Under Management and Administration at the end of 2025, which combined with NatWest Group's £59 billion, would have brought total AUMA to £127 billion and total Customer Assets and Liabilities to £188 billion, or c.20% of NatWest Group's CAL.

• 
  cj (@cjhmode) reported 22 minutes ago

  @AlvinMutyaba @augusteprompt Every bank lets you on and off ramp but for on ramp it’s limited as I say above. Some banks may be friendlier than others and allow slightly higher limits or open a discussion with you based on your personal circumstances (for example, Barclays will, NatWest won’t). I was able to off ramp with no limits and use the proceeds to buy my house, after strict due diligence around source of funds of course. Hence I no longer own or trade any crypto in this difficult market and with this unfriendly regime personally. Regarding leverage trading, I’m not sure. I imagine you could use Hyperliquid with a VPN, not sure if that will become impossible when the new restrictions land. Personally I’ve never traded leverage, that’s too much of a casino for me. I only ever traded spot. And obviously there’s lots of avenues for that. Hence I think it’s an exaggeration to say it’s dead here, but it will certainly become hard to justify once CGT is upped (circling back to my original point).

• 
  Phony Bliar (@phoneybliar) reported 23 minutes ago

  @guinevere_86157 19% is high by historical standards, and compares favourably with other Retail Banks e.g. RBS was down at 4% before the financial crisis, and NatWest is currently 14%. The economic impact of 30% should also be considered as this is capital that can't be used to support lending.

• 
  Joe Smith (@IzriteAD) reported 28 minutes ago

  @peterjukes This was literally 3 years ago, the article states the short position was held since the spring of 2023 before the announcement that coutts closed his account. If Farage got the letter in June 2023 but they were already shorting NatWest, then this will be a non-issue.

• 
  WGCitizens (@WGCitizens) reported 30 minutes ago

  My reward for years of customer loyalty to NatWest bank? Their pockets stuffed with profit and the high street branches closed, including WGC. Customer service? Nah, just shareholder fixation…and a failure to support those who’ve supported their company.

• 
  Gen Kofi🇬🇧 🇬🇭 (@Ko_fi_Ob) reported 30 minutes ago

  @Lifeofdavie_ Most banks are shutting down due to 90% automation of processes. I have an account with NatWest, the branch in my town has only 2 staff: One teller/customer advisor and Branch Manager/Lead. Machine to deposit coins, cash in, pin resets, cheques scanners, digitised processes!

• 
  R (@rjb_1998) reported 30 minutes ago

  @JoeStephenson96 Tbf bankers and people working at a bank are different, if someone turned up to their customer facing role at NatWest hammered I don't think they'd last very long

• 
  ryhn24.bsky.social 🦋 #freePalestine🇵🇸✊🫂🕊️🌅 (@rins2pworth) reported 31 minutes ago

  👍 people should have defunded all big 6 since 2008 Barclays HSBC RBS Lloyds NatWest can't think of the 6th one Coop best only bank not investing in arms and abuse of human rights Halifax Maybe nationwide though they pulled dodgy ****

• 
  Friedericke Johnson (@Alfonsiawarrior) reported 33 minutes ago

  @BarclaysUKHelp @NatWest_Help @firstdirecthelp - NatWest after 20yrs lost £500 on fraud w no help so want strangle them, Barclays close a/cs via HQ, discrimination, FirstDirect just plain ignore you! Left them all!

• 
  citizens2022committee (@c22cuk) reported 34 minutes ago

  c22cuk COMMENT: State Supported COMPLICITY? BANK CONFIDENTIAL @BankConfidenti1 - An independent report exposing concealed credit-line risk, systemic fraud and regulatory failure across Major Banks shown below. How many unknowingly in the ROI and UK have succumbed to these alleged FRAUDS and remain unaware, do read the Lorraine Morris @MLorrM Bank Confidential attachment in her Post (and her own summary statement contained therein) and if it triggers doubt, suspicion and concern in your mind that you might have been duped, Lorraine will no doubt point you in the direction of possible help - It would appear that these Frauds are still ongoing. The banking misconduct detailed in the Bank Confidential reports primarily occurred in the buildup to, during, and after the global financial crisis, broadly spanning from 2000 to 2017 (with certain related over-charging practices and legal disputes continuing to this day). The primary Banks named are - NatWest Group (formerly Royal Bank of Scotland Group) RBS-Global Restructuring Group (GRG) NatWest Ulster Bank Lloyds Banking Group (including HBOS) Barclays HSBC Coutts (a private banking subsidiary of NatWest Group) “The only thing necessary for the triumph of evil is for good men to do nothing”.

• 
  mc california (@mccali99) reported 39 minutes ago

  @natwest Have emergency cover with you issue with a boiler Now told you can't get anyone out till Tuesday, that's not acceptable it's an EMERGENCY If this isn't resolved in next 24 hours I will be moving into a hotel at your expense until your emergency service rectifies issue

• 
  Mancunian 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Mancunian63) reported 40 minutes ago

  @NatWest_Help customer service at natwest is dead. Got a platinum account that's useless. The insurance it comes with is worthless. Rang to complain, and they transferred me to the insurer I was complaining about. They tried to fob me off by transferring me to someone else. Joke.

• 
  Joe Easton (@marketsjoe) reported 44 minutes ago

  Biggest market value losses on FTSE 100 this year: Unilever down £13.9 billion Reckitt Benckiser down £10.3 billion Barclays down £6.2 billion RELX down £6.0 billion Experian down £5.0 billion Compass down £4.6 billion NatWest down £4.2 billion Imperial Brands down £3.6 billion 3i down £3.4 billion British American Tobacco down £3.1 billion

• 
  Matt Connolly (@MattCon90191238) reported 49 minutes ago

  @ikeijeh @MetroUK Until quite recently the City had done a good job of resisting ugly modern towers (with the exception of Natwest Tower). And then suddenly in the early 00s the gloves were off and it became a free for all. Was this down to any one individual?

• 
  Lisetta17 (@Surfchica17) reported 49 minutes ago

  @JamesMelville Agreed. My Mum is 94. Her savings account is with NatWest but she can’t access it because she doesn’t bank online or have the app. NatWest won’t accept my POA because it’s not digital. Absolutely no solution. She can’t access her own savings

• 
  Banilla (@brd_smth) reported 53 minutes ago

  @0ldEnglishman @iforgotthefall Literally nowhere does that say anything about student loans. No matter how much you wanna grok something, you can’t access a student loan unless you’re British or settled. If NatWest wanna loan a Bulgarian £10k than that’s on them. Not the tax payer.

• 
  Magic hat 🎩 (@themagic_tophat) reported 56 minutes ago

  𝗪𝗵𝗲𝗿𝗲 𝗶𝘀 𝘁𝗵𝗲 𝗠𝗮𝗻 𝗖𝗶𝘁𝘆 𝟭𝟭𝟱 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻? I know a certain commentator on the case (who claims insider knowledge) asserts there’s been no decision as of 2 weeks ago. But I very much doubt an initial decision is still pending - I believe it’s been issued to parties. There’s no reason why we would hear if it had. Initial decisions have never been published or leaked prior to the Final Award before. Why do I think it’s been issued? Because it’s been more than 19 months since the hearing concluded. A delay as long as 19 months for an initial decision on liability would put the integrity of the decision at risk and would raise questions over the arbitrators’ intentions (did they delay on purpose to damage it). I just can’t see them having done that. For context, NatWest Markets plc v Bilta (UK) Ltd [2021] was ordered a retrial when its decision was still waiting after 19 months at the High Court. The Master of Rolls at the Court of Appeal absolutely blasted the delay. He said decisions like these should need a good reason to take over 3 months in the courts and if they do, they get closely monitored. For it to take this long in private arbitration when there’s a requirement in the rules for a decision as soon as practicable… and the arbitrators have been working on other cases… totally inexcusable if it weren’t already out. Career enders for the arbitrators. A hearing on sanctions and final award should be quick too. So no excuses. Only 3 possibilities I see: 1) Initial decision was already issued to parties and a Final Award is coming imminently. Before the season starts. 2) They have the Final Award already but they’re waiting for the end of the World Cup before publishing it (they shouldn’t do this and it could even open themselves up to damages if this were the case) 3) City launched an appeal after the decision on liability was issued but before the hearing on sanctions, thereby delaying a Final Award Number 3) would be novel (i.e., never done before) but the rules do not explicitly prohibit it. I’ve hypothesised it as a possibility for a while. If so, we might not hear anything until 2027. The longer it goes without a Final Award, the more likely I believe that’s what’s happened.

• 
  Pizza factory (@Pizzafacto90385) reported 57 minutes ago

  Hi NatWest,@NatWest_Help My Ebix Cash Forex Card has been retained by an ATM at Tesco, 825 High Road, Leyton, London, E10 7AA. The card got stuck during a transaction and I was unable to retrieve it. Could you please advise me on the next steps and help me recover the card as soon as possible? Please let me know if you need any additional details from me. Thank you for your assistance. Kind regards,
Ankith Kumar +44 7552909851

• 
  Julie D Irwin (@JDIrwinbooks) reported 58 minutes ago

  @sabaone @NatWest The current account on the online bank goes back 7 years, but the credit card goes back only six months. The customer service bods say they can only access back a year. Sounds like a fob off to me.

• 
  James Berkeley-Clarke (@JBerkeleyClarke) reported 58 minutes ago

  @Sargon_of_Akkad Probably an attack against sly news for harassing his family. Farage doesn't back down from a fight. Look at NatWest scandal he got the CEO fired! Watch what happens...

• 
  Di Beirne (@ScattyCat) reported 58 minutes ago

  @NatWest_Help 2/2 problems. I've contacted HMRC, they said it's not a problem at their end, must be NatWest as I can log in, but then approval screen is blank. Is this a known issue? Please ask your I.T. to fix it. Been waiting for a reply in app customer service for over 10 hrs

• 
  Paul Foster (@OldFozzy) reported 1 hour ago

  @TiceRichard More likely the bankers, Couts & Natwest. Couts CEO in cahoots with the BBC shut down Nigels account a while ago, remember? and had to make a settlement with him because "his views being considered incompatible with the bank's "values or purpose". Revenge or what?

• 
  jess (@Jessicakillilea) reported 1 hour ago

  I’ve contacted via email, dm and many phone calls. Each member of staff passes you onto another and lies. It’s clear why NatWest branches are closing down.

• 
  Gillian richardson (@gipsygillo) reported 1 hour ago

  @NatWest_Help finding it incredibly difficult to access previous sainsbury’s savings account that transferred to natwest 😢😢😢😢