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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (36%)
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Website (29%)
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Login (21%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Pontypool, Birmingham, Crawley, Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing and London.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypool |
Login | |
| Birmingham |
Transactions | |
| Crawley |
Website | |
| Swindon |
Website | |
| Sheffield |
Transactions | |
| Didcot |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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haunted carousel 🎠
(@thelovelymrfred) reported
@NatWest_Help 1/2 was on the phone to NatWest for over an hour just now. They were assisting me b/c someone in NatWest Customer Service gave me some very bad advice last month and it messed me up. Got some great help but, in the end, when I asked 4 help w.
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ChilliPhil
(@Grumpygoit99) reported
I'm so far down, beginning to wish I hadn't bothered. That 7p interest from Natwest is starting to look good. Moved everything to stablecoin. It can dump all it likes now. *****
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LavenderBadger
(@LavenderBadger) reported
Finally got my Natwest account working after like six months lol.
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Jamie Hall
(@FrankadderHall) reported
Natwest is fine but Natwest international is terrible. A service so bad their Helpline is a hurtline. I went in to sort one problem, not only was it not sorted but they created two more that regular Natwest had to spend two hours to clean up
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zoe
(@ZoeZoe76) reported
@mishyblack @MoneySavingExp Google "Natwest closed my account" and see what they are doing to innocent people trying to run businesses or raise families, its awful 😢
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Louise Race
(@louiserace1) reported
@NatWest_Help any idea where I can go for help with an existing natwest charity bank account...banging my head against a brick wall
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linda evans
(@lindaevans_1) reported
Absolutely disgusted with @NatWest my account has been hacked, @NatWest won't help with in bank or fraud squad. I've been a customer for over 35 years. 🤬
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🏳️🌈✨ Q (it/its)✨🏳️🌈
(@TheEnbyperor) reported
turns out changing my address changes my customer ID with natwest wut
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Ganesha
(@Ganesha98080111) reported
@NatWest_Help Help doesn't mean help when it comes to Natwest. Remember folks profit before customers always comes first.
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Gene Maxwell
(@57FK66) reported
@PickardJE I run "membership" for a small Club, a number of members still want to pay by cheque, 3% do not have internet access either. Natwest has almost no branches in Scotland, I pay in cheques by posting them.
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Paddy O'Furniture💙
(@Pady_oFurniture) reported
@HerreMorker @netflix If its something Natwest offer sign me up, great customer service and if I need to ring someone about a fraudster stealing my jab I can speak to a nice friendly person
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Ralph Lovegrove // Fictoplasm Podcast 💙
(@fictoplasm) reported
5hr round trip today to my dad's to basically help him sign a few forms and clear a printer jam and help him call Natwest for a better card reader than the POS they sent him. 4 separate road closures covered all permutations of the trip and added 2 hrs. **** you Swindon
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Ganesha
(@Ganesha98080111) reported
@NatWest_Help Natwest think it's OK to shut down someone's account so they have no ability to buy water and food
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YvaYvonne
(@YvaYvonne74) reported
@DreyfusJames @HSBC_UK That's banks for you. My sister was distraction mugged for £250 at a NatWest ATM in Cavendish Square and they too refused to put a sign up. They were fully aware of that machine being regularly targeted. They'd rather just give the customer the money back than warn others. /1
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Gareth Jones
(@GarethJones5581) reported
@Marleysfan @BarclaysUK Barclays are a load of w**k! I moved from there to HSBC and never had a problem until recently. I’ve now moved my companies bank account to NatWest Group.
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Royal Bank
(@RBS_Help) reported
@giantlemon I understand, Fraser - new card are dispatched with 1st class post so your new card should be with you in 3-5 working days. In the meantime, you can use apple/android pay and after 48 hours you can use the mobile app to get cash at an RBS/NatWest ATM. - Rae
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Sourav Sinha
(@sourav_sinha) reported
It was the final of the Natwest Trophy and with 5 wickets down we had turned off the TV in frustration.
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Goth on a Brompton
(@GothOnABrompton) reported
They've suspended account access, as expected and correctly, but literal radio silence. Back in August, NatWest closed the business account within 1 week of uploading documents and transferred funds twice what was in his Barclays account to my Barclays account.
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Jess Walker
(@JessWalker_ox) reported
@MikeBaxter10 A lot of banks are advertising for working from home staff - last I heard it was Metro, NatWest, Halifax and Virgin I think xx
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Will Rayner
(@WillRayner__) reported
The Question Time desk makes it look like a really tedious argument has broken out in your local Natwest
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nanook.eth
(@nanook_eth) reported
@mattysino Problem is that some (most?) are limiting what exchanges you can use . E.g. NatWest will let you transfer £500 to coinbase who then charge you £20 to buy say ethereum. Then you have to transfer to cb pro to then transfer to your wallet.!
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N A U M A N
(@Nauman_Choudry) reported
@HSBC_UK Had 2 payments into my account that aren’t showing? I’ve sent money to myself from another account that is showing, are you aware of these issues? The 2 other banks are Natwest/Barclays.
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Ganesha
(@Ganesha98080111) reported
@NatWest_Help Natwest doesn't help its account holders. They love switching off your account because the believe there's been suspicious activity. They don't care if you're without water food and fuel
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Zoe E Runcorn
(@ZoeRuncorn) reported
old debit card I have ever had with them. If it is not these cards it is likely one NatWest no longer have on record. I have proven to @PayPal that I have access to both my email account and the card used to make my latest purchase via @eBay. The only reason I need access
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tracey stern
(@trixyg) reported
@NatWest_Help please never let me see a NatWest ad talking about customer service. Been holding for fraud squad for 50 mins
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🌒🚀
(@dpen80) reported
@JohnWick_589 I’ve had trouble with the natwest . No issues with the halifax so far 🤞
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Marc
(@marcmccolgan) reported
@NatWest_Help why are NatWest Investments so bad please ? They don't answer the phone and they get multiple pieces of correspondence wrong. I'm trying to move a Child Trust Fund. Please can you put more staff on the phones. It's abysmal service.
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Ganesha
(@Ganesha98080111) reported
@NatWest_Help If you're trying to help a friend in India and send them money to eat dont use Natwest. They really are quite happy to block that transaction. It doesn't matter if they're hungry. It's profit first folks. We love your money but care not for humanity.
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Josh Timms
(@Henni_Papenfuss) reported
Nahhhh, so Natwest locked my accounts yesterday because of suspected fraud, rang me today I explained the situation with me moving out here. They've unblocked everything and are covering the transfer costs for moving money over. That's customer service for you! 👏👏👏
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Cathy Gould
(@cath_gould) reported
@NatWest_Help @NatWestBusiness Rather deal with Nikki at least she cant put phone down/get cut off.... As a long standing personal account holder I'm disgusted by the way we have been treated. We just wanted all accounts with Natwest. (Every account is with you except our business) now I'm thinking of moving