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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Mobile App (46%)
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Login (28%)
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Website (14%)
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Transactions (10%)
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Transfer (2%)
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Withdrawals (1%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Manchester, Hereford, Derby, Ipswich, Luton, Dublin, Redhill, Liverpool, Teddington, Reading, Stoke-on-Trent, Plymouth, Islington, Sheffield and Glastonbury.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Mobile App | |
| Hereford |
Mobile App | |
| Derby |
Mobile App | |
| Ipswich |
Mobile App | |
| Luton |
Mobile App | |
 Dublin |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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John
(@WhiteEnglandx) reported
@nc8tz97rgv @wideawake_media I withdrew £5,000 from Natwest last year no problem. The clerk did ask me the reason and I said it was because of security concerns, in case my account gets hacked into etc. The clerk called the bank manager to the desk and he approved it straight away. No issues.
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Volcano Aerial
(@VolcanoAerial) reported
@NatWest_Help THANK YOU FOR DESTORYING MY ABILITY TO GO ON HOLIDAY AS SOON AS I GET MY ACCOUNT BACK UNDER MY CONTROL I WILL SHUT DOWN MY NATWEST ACCOUNT. FED UP WITH YOU!!!
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matt hammond
(@matthammond9) reported
@wideawake_media Had the same problem with NatWest, told them it’s none of their business but had to tell them what I wanted the cash for otherwise they wouldn’t let me have it. They didn’t ask me where I got it from when I deposited it
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gypsy
(@thatgypsydegen) reported
@BladeoftheS wtf you on about. I have a NatWest account and I’ve never once received any profits at the end of the business year so i don’t think that’s quite true
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ronnie
(@ronnie42588285) reported
@RedRoseMichelle @BarclaysUK @BarclaysUKHelp NatWest had no problems
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Tom Scotter
(@scotter_to54834) reported
@BladeoftheS Your lies! NatWest is not owned by the government you sausage. Pipe down
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Barry Carrington's World Of Procrastination
(@WorldOBarry) reported
@BladeoftheS There correct figure is 0%. The government no longer has any stake in NatWest. It has been selling these down for a long time, and complete the final sales on 30th May 2025. Not that this account cares
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Shan
(@Sivakumarmsamy) reported
@NatWestBusiness Never use natwest if you want business account. Such a worst service and no proper point of contact or a solution when you get struck. I’m gonna switch mine to different account now
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Nick Price
(@NickPriceLDN) reported
@BladeoftheS Terrible news for you, but the taxpayer no longer owns NatWest.
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Shan
(@Sivakumarmsamy) reported
@NatWest_Help I run a business and I set up account with Natwest . After 8months i run out of post office cash deposit limit. Now I spoke to branch they are not taking any more deposit. I spoke to customer care where they are not even understanding the query. Such a shame
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Morning Glory
(@xMorning_Gloryx) reported
@Ticketer_UK @BeeNetwork Hi. Whenever I try to use my Natwest and/or Nationwide bank debit cards, they keep getting declined despite I have money in both bank accounts. I didn’t have money in both bank accounts when cards were getting declined. This is when issue first happened.
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Gorsewood Primary
(@GorsewoodPrimar) reported
Funding from the national Household Support Fund is avaliable to help local families: ✅FREE Prescription Pre-payment Certificate. ✅Funding towards essential home medical equipment ✅FREE Financial Foundations workshops by NatWest To check on eligibility call 0151 511 5200.
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Stjoaps
(@stjoaps) reported
@SthembiD FROZEN BANK ACCOUNTS Bester revealed that his bank accounts were frozen by the AFU and had millions of rands and dollars: •R43 848 44 12 in the HSBC account •$13 808 044 10 in his NatWest account •R872 393 984 91 in his Absa account She had access to this!
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David Farmer
(@davesavedlatin) reported
@NatWest_Help It shouldn’t our jobs to tell you that your app isn’t working guys. It isn’t yours either but are your IT team asleep most days? Seriously not a good look for NatWest
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Carol McBurnie
(@cagsmacca) reported
@NatWest_Help I am not a NatWest customer but need help with fraudulent activity. I have tried the web chat and read the help pages without luck. How can I speak to an agent without having to input account details?
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Willis Sweeney
(@willissweeney97) reported
I’ve absolutely had enough of NatWest and their bullshit app being down when you need to make a payment, @NatWest_Help can you please hire proper app developers/ software engineers. This is the 2nd time in a week now
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sher
(@_lifeofsher) reported
NatWest online banking app is down AGAIN ? Ridiculous
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sher
(@_lifeofsher) reported
NatWest bank is down AGAIN ? Ridiculous
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Bukayo’s auntie
(@VickyVicksVicko) reported
@NatWest_Help Nationwide giving out money all NatWest do is have app issues 😒
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Antoni Petrides
(@AntonisPetrides) reported
Is this really happening again? @NatWest_Help Your APP is down. #natwest
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Dharmist
(@dharmeshmistry_) reported
I think the natwest app is down or not working, @NatWest_Help #natwest
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James Bonk @ Fella 🇺🇦 🇬🇧
(@Melling1979) reported
@ChorleyUkraine You can make a financial donation in support of the hard work, including their MedEvac vehicle appeal by Bank transfer >>>> NatWest "Chorley Support for Ukraine" Acc: 29841186 Sort: 01-01-94
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melkay🖤🖤🖤
(@lemanie33) reported
@BBCWatchdog can you investigate @NatWest_Help customer service?. Twice in 2 months I've been incorrectly advised on their webchat . I have proof in black and white 0% interest and they're saying it's chargeable interest . ##badcustomerservice #natwest
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Sean
(@SeanFuery) reported
@ricardomoorinho So is Shirley.... Natwest Made 6.2 billion last year and has been propped up by government, but seemingly don't even need to offer a convenient service anymore
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Lou to my friends.🏴🐶🐴
(@LouiseScot51918) reported
@LondonLadAnt I just had a text from Natwest saying the switch is complete. Checked the cashpoint and it's all sorted. Got to say but fantastic service from both RBS and Natwest (same banking group). Took 4 days and everything was done within a hiccup.
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Lou to my friends.🏴🐶🐴
(@LouiseScot51918) reported
@willllyeah Switched from RBS to Natwest for the offer. RBS will be closed today but the payment out to my new account is pending. I will call in the branch because they can't leave me with no access to funds
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FStech
(@FStechnology) reported
"The blunt truth is that business banking is years behind retail in the way the industry digitises for customers," says Chris Waring, Head of Digital Customer Journeys at @NatWest at #FutureOfFinTech
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lex
(@lex_161s) reported
@NWJK @ClaireforTAY I’ve just had the letter to tell me about the closure in Yate. Thankfully the last app outage of NatWest prompted me to open a Nationwide account. Natwest have lost me as a customer of 38 years.
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Sadik Al-Hassan MP 🌹
(@SadikAlHassanMP) reported
I'm working with LINK, Cash Access UK, and NatWest to ensure uninterrupted banking services we need for our community. The Hub will serve customers from multiple banks under one roof.
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Newton's Laws
(@Newtons_Laws) reported
The closure of @NatWestGroup branch at 55-70-01 is very troubling. Since my 89yr-old mother brought her account to NatWest due to proximity & better service, how will she reach a branch when the Bank next requests that she must reset her credentials in branch? Unrealistic.