Is NatWest down?
No problems detected
If you are having issues, please submit a report below.
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
-
Website (40%)
-
Login (29%)
-
Transactions (17%)
-
Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Berkhamsted, Croydon, Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Berkhamsted |
Login | |
| Croydon |
Website | |
| Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
-
Kizzy
(@Kizzy20386057) reported
@NatWest_Help Hi do you have some sort of issue at the moment with your child trust fund log on? It's taken me all morning to register, now I can't log on to verify identity and I've been on hold for nearly 2 hours which is terrible service. #nothappy #childtrustfund #natwest
-
Carolyn Hink
(@carolynhink) reported
@mattfrei @EE @kevinbacon Reading this while in a call queue with NatWest for two hours. Waiting now just out of curiosity as to what the agent has to say when I let go of my bottled up thoughts mostly about the most bloody awful music I have ever had to listen to.
-
madi #BLM
(@yoongii___) reported
@NatWest_Help my credit card has disappeared off the NatWest app and online banking and not sure why could you possibly help please?
-
Ken Smith
(@quattroken) reported
@NatWest_Help This is abysmally poor user experience using NatWest app and online help. No SMS messages was sent following any response.
-
Esta Charkham
(@EstalaChark) reported
@NatWest_Help I notice that NatWest CEO Alison Rose wants to support women led businesses ... well this woman is only experiencing heartache and aggravation from Nat West. Will somebody please respond to me and sort this out.
-
CJ Frazier
(@camjackherb) reported
@NatWest_Help Your website claims the Natwest Credit Card has no foreign transaction fees, but when I click on the summary box it says there's a 3% handling fee for cash withdrawals. Will I be charged for withdrawing money from the credit card in a foreign country or not? TIA.
-
Teresa Forgione
(@TeresaMForgione) reported
@FundraiserSarah @JoFundraising After a few mins we all started trying to be normal and I recall having a chat with one nice young man in just a pinny, about his day job working for NatWest Bank.
-
Seth
(@sethrothz) reported
The Pixel Watch is my most hyped tech item of the year (second is PSVR 2 but that might even be next year), and seeing it delayed again is always disappointing. I've tried other smartwatches, the Galaxy Watch 3 was a good watch but didn't support NatWest banks so I could use NFC.
-
ste cantwell
(@SteCant) reported
@AndrewOathy @NatWest_Help yeah its deffo not the retailer as i was able to pay the same retailer with visa so its either mastercard or natwest thats not working
-
Ste903
(@Ste903) reported
Please Natwest I still can't transfer money to my new Atom Instant Saver account - their sort isn't recognised by your system! I know other Natwest/RBS account holders that are having this issue too. We're losing out on interest 😢 @NatWest_Help @NatWest @atom_bank
-
Beccy Burrow
(@beccynotbecky) reported
Anyone else think @NatWest_Help has gone to 💩 since changing to Mastercard 😒 no end of problems with online transactions and contactless 😤😤 #natwest #mastercard #debitcard
-
Ninja Archimedes
(@gingerninja1974) reported
@NatWest_Help why can I (and clearly lots of other Twitter users) not access my Credit Cards on the NatWest app? Very inconvenient! Please reply.
-
Ste903
(@Ste903) reported
Has anyone opened an Atom Bank savings account today and found it impossible to transfer any funds into it from a NatWest account - saying sort code doesn't exist?? Seems like an issue Natwest's end? @NatWest_Help @MoneySavingExp
-
🐇LieseInWonderland⏱
(@nibbledbyducks) reported
How tired are you Lisa? I'm couldn't figure out why my NatWest banking app wasn't working until I realised I was staring at the Netflix app tired
-
Jason 🇺🇦
(@jasonericf) reported
For a while I've not had to deal with the traditional banks, but I have a few times recently for the switching offers. It's amazing how slow they still are. A week later and I've still not got the details to even log in with Natwest
-
baglady315
(@baglady3151) reported
@natwest I am appalled at the Bereavement Services dept. I have been trying to resolve an issue since November, they have lost several forms, given contradictory advice, been very unhelpful and obstructive. I am at the end of my tether.
-
Sir Bennyboy
(@bensowton) reported
@Tricky_London @dotmit @MarinaPurkiss It doesn’t have to be that way. That’s a cultural issue. It’s perfectly possible to run a company 100% owned by the taxpayer. NatWest bank for instance
-
mike
(@mikejhemsley) reported
@petefrasermusic @ellcol I spent Christmas in LA once and ended up having a lovely chat with a guy who was working NatWest’s fraud phone line at what was about 5am UK time, cheerily admitting to earning a fortune for that shift.
-
AlexLeicester
(@AlexLeicesterUK) reported
@Life_Disrupted Have you ever tried to call NatWest's customer service line to do a bank transfer? The MINIMUM call waiting period is six years!
-
Raya.
(@RayaWriter) reported
Avoid NatWest Investments at all costs. Appalling service and broken promises galore and still no funds 3 months later.
-
Carlos_67
(@Carl_whit) reported
@MartinSLewis Martin, just doing a current a/c switch from FD to NatWest select A/C for the £150 switcher bonus. Natwest's own T+C's don't mention the 2 £2+ direct debits, only the £1250 one-off deposit by 12th May to qualify MSE website says you DO need the DD's Who's right?
-
Rob Derry
(@RobAdvisor) reported
@rhdixon1 @NatWest It's slower than a phone call as well, so I'm not sure why so many customer service centres have it available. I "chatted" to BT a couple of months ago. It took 40 minutes. I reckon the phone call would have been no more than 10 minutes.
-
Caroline
(@Carolin40537513) reported
@NatWest_Help tried for days to contact Natwest via phone but been on call for over an hour each time and no answer. Trying to change address for child trust fund. Cant access online portal as letter went to old address. Terrible service.
-
Pete Smitherman
(@Smitherman1) reported
@NatWest_Help Natwest do it again frozen our account. Awaiting email from First freud? Disgusting behaviour from you. No access too our money.
-
Michael Hale
(@Movingfinance) reported
@NatWest_Help how to contact natwest... the worst customer service bar none... cant sell house due to natwest's terrible non existent non human customer services
-
Neil Dodd
(@neildodd) reported
@NatWest_Help @NatWestGroup hi, I find it astounding that 22 days since I first tweeted, the Natwest Investments Online site is still not functioning. Please can you give an explanation and an indication for when this might be resolved? Thank you.
-
David suchinskyj
(@DSuchinskyj) reported
I've had a letter that seems to be from natwest saying my ctf direct debit has been cancelled, I want to keep the money being paid but can't contact anyone as I'm kept on hold for nearly 2 hours every day, I need any help or advice please
-
Jonathan McLaren
(@J_J_Mc) reported
@NatWest_Help I'm putting NatWest on notice that unless I get a senior manager to phone me today I will close my accounts with NatWest. I have been a customer for 30 years. Let's see if you can be bothered to help.
-
dilly.b
(@dillybraimoh) reported
Having asked 'Sam' at NatWest's call centre, why... 'it takes up to a month to receive a statement after settling a loan, after which it will be reflected on your credit report'... Sam couldn't help me. He'd hung up. So I ask @NatWest_Help @Nick__Howe the same question.
-
ToddLunch
(@LunchTodd) reported
Fair play to Natwest, for the phone banking service that offers to call you back when advisers aren't busy, then calls you back to put you on hold due to the advisers being busy.