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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (36%)
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Website (29%)
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Login (21%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Pontypool, Birmingham, Crawley, Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing and London.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypool |
Login | |
| Birmingham |
Transactions | |
| Crawley |
Website | |
| Swindon |
Website | |
| Sheffield |
Transactions | |
| Didcot |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Chrissie.
(@AgentCas73) reported
Online banking with #Natwest is impossible. Getting access to an account online is awful. There's too many questions asked and it's my frigging account and I can't get in. Thinking of going to a new bank.
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Reiswekker
(@Reiswekker1) reported
@dgwbirch Natwest can’t help that their logo is misused. Destination back has accepted a fraudster as a client and will hold the illegally earned funds, so they are in a position to do something. The ISP? Nope. You? Certainly, why would you click on links? 😌
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𝕂𝕒𝕥𝕖✨
(@Lakey612) reported
Hate NatWest with a passion. The most unhelpful company.. still waiting for a call from them about my missing accounts and nobody seems to want to help. Starting to think they’ve been hacked and trying to cover it up.
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baglady315
(@baglady3151) reported
@natwest I am appalled at the Bereavement Services dept. I have been trying to resolve an issue since November, they have lost several forms, given contradictory advice, been very unhelpful and obstructive. I am at the end of my tether.
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Mark R Evans
(@dbs_sticky) reported
@RBS_Help Quick question: if an RBS customer, who does not have a phone/internet account, needs to update their home address, can they do it at a NatWest branch?
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CJ Frazier
(@camjackherb) reported
@NatWest_Help Your website claims the Natwest Credit Card has no foreign transaction fees, but when I click on the summary box it says there's a 3% handling fee for cash withdrawals. Will I be charged for withdrawing money from the credit card in a foreign country or not? TIA.
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dilly.b
(@dillybraimoh) reported
Having asked 'Sam' at NatWest's call centre, why... 'it takes up to a month to receive a statement after settling a loan, after which it will be reflected on your credit report'... Sam couldn't help me. He'd hung up. So I ask @NatWest_Help @Nick__Howe the same question.
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🐇LieseInWonderland⏱
(@nibbledbyducks) reported
How tired are you Lisa? I'm couldn't figure out why my NatWest banking app wasn't working until I realised I was staring at the Netflix app tired
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Si Webster
(@Webby285) reported
@NatWest_Help Please supply me with your complaints process for the Fraud team. They are a disgrace and will end my time with Natwest after 35 years. Left with no access to any money , card or account, with little to no explanation for 5 days now. Absolute joke
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Andrew G
(@joods_g) reported
@BernieSpofforth @funmartman My NatWest app is constantly pushing me to set up biometric access now too …🤔
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Ninja Archimedes
(@gingerninja1974) reported
@NatWest_Help why can I (and clearly lots of other Twitter users) not access my Credit Cards on the NatWest app? Very inconvenient! Please reply.
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AussieGoob
(@AussieGoob) reported
@LloydsBank I can't log into it... Because I can't receive that automated call properly. It calls. I answer. It hangs up before it even speaks. I'm stuck here. I cannot access my account. I'm getting very frustrated. At this rate when I get back in I'm liable to move my money out to NatWest
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iang
(@iang_fc) reported
@dgwbirch It has to be NatWest. They are the only party in control of the security model, the only one that can do something about it. When phishing turns up, only NatWest can change the model to mitigate phishing. (That is, if we want to address the problem. Maybe we don’t…)
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Esta Charkham
(@EstalaChark) reported
@NatWest_Help I notice that NatWest CEO Alison Rose wants to support women led businesses ... well this woman is only experiencing heartache and aggravation from Nat West. Will somebody please respond to me and sort this out.
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Pete Smitherman
(@Smitherman1) reported
@NatWest_Help Natwest do it again frozen our account. Awaiting email from First freud? Disgusting behaviour from you. No access too our money.
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Jen
(@jennybeann12) reported
You know you look like **** most of the time when your banking app Face ID doesn’t work when you’ve got a face of make up on. **** you natwest I like being basic.
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John Lawrence
(@sparklehorse197) reported
@NatWest_Help I switched to #natwest just over two weeks ago. I'm now waiting for my third card to be issued, due to fraudulent activity on my previous two cards. In 25 yrs banking with the Halifax, I've never had any issues, not one! Anyone else thinking about switching.. don't
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thedoc
(@thedoc14) reported
@dgwbirch You, because you know it's dodgy, or if you don't know it's dodgy NatWest because they are selling an unsafe service to an unsophisticated customer, or if not it's the Payee bank for dealing with a fraudster
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Sophia
(@sophiadavis92) reported
@AskNationwide do you have problems again. As I transferred funds from my other account which is NatWest and the funds have left that account fine but not showing in nationwide account when normally does straight away
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Ken Smith
(@quattroken) reported
@NatWest_Help This is abysmally poor user experience using NatWest app and online help. No SMS messages was sent following any response.
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THE FX NETWORK
(@thefx_network) reported
@NatWest_Help why have natwest froze down my account? no letter of warning? the branch in Dartford gave me 0 help
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🐝Michelle C 🐝
(@macfin76) reported
Is anyone having problems paying with contactless with #natwest @NatWest_Help my card had been declined 4 times now in the last 2 hrs! Had to use my @LloydsBank account to buy our Friday night beers! #almostadisaster #thankgodforlloydsbank
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👑
(@yugismomx) reported
@NatWest_Help just had a call from a mobile number saying they’re from NatWest? Guessing I should block the number?
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Rob Derry
(@RobAdvisor) reported
@rhdixon1 @NatWest It's slower than a phone call as well, so I'm not sure why so many customer service centres have it available. I "chatted" to BT a couple of months ago. It took 40 minutes. I reckon the phone call would have been no more than 10 minutes.
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AlexLeicester
(@AlexLeicesterUK) reported
@Life_Disrupted Have you ever tried to call NatWest's customer service line to do a bank transfer? The MINIMUM call waiting period is six years!
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Raya.
(@RayaWriter) reported
Avoid NatWest Investments at all costs. Appalling service and broken promises galore and still no funds 3 months later.
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madi #BLM
(@yoongii___) reported
@NatWest_Help my credit card has disappeared off the NatWest app and online banking and not sure why could you possibly help please?
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Carolyn Hink
(@carolynhink) reported
@mattfrei @EE @kevinbacon Reading this while in a call queue with NatWest for two hours. Waiting now just out of curiosity as to what the agent has to say when I let go of my bottled up thoughts mostly about the most bloody awful music I have ever had to listen to.
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jo bones 🦴
(@jo_bazz) reported
@modeltrees my bank offer a finance health check service (RBS/NatWest) where they go through everything with you it was on zoom and quite good tbh I don’t have anyone in my family that would be able to help either so it was nice just to talk things through
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sandra
(@daisiemaetulip) reported
@richardm56 hi Richard, is there any way you can look into NatWest closing down random bank accounts? No warning, doesn’t matter how much money you have or your social standing, there’s a facebook group “NatWest closed my account” can you take a look please?