Is NatWest down?
Problems detected
Users are reporting problems related to: mobile app, login and website.
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 16: Problems at NatWest
NatWest is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Mobile App (43%)
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Login (29%)
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Website (14%)
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Transactions (11%)
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Transfer (3%)
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Withdrawals (1%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Luton, Dublin, Redhill, Liverpool, Teddington, Reading, Stoke-on-Trent, Plymouth, Islington, Sheffield, Glastonbury, Ossett, Peterborough, Mitford and Preston.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Mobile App | |
| Ipswich |
Mobile App | |
| Luton |
Mobile App | |
 Dublin |
Mobile App | |
| Redhill |
Mobile App | |
| Liverpool |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Bukayo’s auntie
(@VickyVicksVicko) reported
@NatWest_Help Nationwide giving out money all NatWest do is have app issues 😒
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Antoni Petrides
(@AntonisPetrides) reported
Is this really happening again? @NatWest_Help Your APP is down. #natwest
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Dharmist
(@dharmeshmistry_) reported
I think the natwest app is down or not working, @NatWest_Help #natwest
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James Bonk @ Fella 🇺🇦 🇬🇧
(@Melling1979) reported
@ChorleyUkraine You can make a financial donation in support of the hard work, including their MedEvac vehicle appeal by Bank transfer >>>> NatWest "Chorley Support for Ukraine" Acc: 29841186 Sort: 01-01-94
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melkay🖤🖤🖤
(@lemanie33) reported
@BBCWatchdog can you investigate @NatWest_Help customer service?. Twice in 2 months I've been incorrectly advised on their webchat . I have proof in black and white 0% interest and they're saying it's chargeable interest . ##badcustomerservice #natwest
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Sean
(@SeanFuery) reported
@ricardomoorinho So is Shirley.... Natwest Made 6.2 billion last year and has been propped up by government, but seemingly don't even need to offer a convenient service anymore
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Lou to my friends.🏴🐶🐴
(@LouiseScot51918) reported
@LondonLadAnt I just had a text from Natwest saying the switch is complete. Checked the cashpoint and it's all sorted. Got to say but fantastic service from both RBS and Natwest (same banking group). Took 4 days and everything was done within a hiccup.
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Lou to my friends.🏴🐶🐴
(@LouiseScot51918) reported
@willllyeah Switched from RBS to Natwest for the offer. RBS will be closed today but the payment out to my new account is pending. I will call in the branch because they can't leave me with no access to funds
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FStech
(@FStechnology) reported
"The blunt truth is that business banking is years behind retail in the way the industry digitises for customers," says Chris Waring, Head of Digital Customer Journeys at @NatWest at #FutureOfFinTech
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lex
(@lex_161s) reported
@NWJK @ClaireforTAY I’ve just had the letter to tell me about the closure in Yate. Thankfully the last app outage of NatWest prompted me to open a Nationwide account. Natwest have lost me as a customer of 38 years.
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Sadik Al-Hassan MP 🌹
(@SadikAlHassanMP) reported
I'm working with LINK, Cash Access UK, and NatWest to ensure uninterrupted banking services we need for our community. The Hub will serve customers from multiple banks under one roof.
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Newton's Laws
(@Newtons_Laws) reported
The closure of @NatWestGroup branch at 55-70-01 is very troubling. Since my 89yr-old mother brought her account to NatWest due to proximity & better service, how will she reach a branch when the Bank next requests that she must reset her credentials in branch? Unrealistic.
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David
(@DavidMo55698198) reported
@JamesCopley_ Finding it very difficult maybe just me but every time I go to approve the payment in my NatWest app when I go back on the website it's took me back to the start .will have to call them or pop in
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Nobby Nobinson
(@NobbyNobinson) reported
@GBNEWS I changed banks a while ago, natwest have crap customer service, I was always on hold for 15+ minutes whenever I rang. Sometimes I’d get cut off. Let them fail. Also the one time I needed them, they weren’t there. Screw them.
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Kat Cowan
(@KatherineCowan) reported
from
Sheffield, England
I reported my @NatWest_Help debit card lost last Tues & I’m still waiting for the replacement. I don’t have a credit card & without my mum, I wouldn’t have any easy way of buying anything. I’m sure in the past replacement cards took 2 working days max. My local NatWest has
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fadingfast60
(@fadingfast60) reported
@NatWest_Help are the NatWest app and website down again? Can’t get into either. Just says ‘oops we’ve logged you out’ 😖
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Rahul Kumar
(@rahulk_1019) reported
@cricroyale @madaddie24 After a forgettable run and heartbreaks, the new dawn from 2000 till 2004 (after making 3 finals out of 4 icc events), we started declining...2004 pak tour was the peak, all went down after that..AC, natwest challenge, CT, Ned tri series, losing an odi to ban..peaked again for a
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JULIAN BRAY UK: Aviation Security Expert
(@aviationcomment) reported
Anyone else still having problems with their #NatWest banking app? Are you being asked for a new security code but none are generated?
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Indian Kissinger
(@kissingerspeaks) reported
@madaddie24 Should have won that Natwest Odi series. What a series that was 3-1 down to equalize to 3-3 and then a tame loss at Lord's
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Tony Smith
(@tsmiggy) reported
My local NATWEST bank in Hinckley, have decided to close. So what happens to those unable to use digital apps? Do NATWEST actually care. Why cant they not have a small unit where people,still have access to services. Manned by one person, surely they have some sort of obligation.
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Gerard Krupa
(@uxian) reported
@BotFinderUK Remember when he got de-banked and promised to help individuals and small companies in the same situation, even created a web site for people to tell their stories? Then he resolved his dispute with NatWest, got his Coutts acct back, did nothing further and let the web site die.
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TheThinker 💙
(@nhsnhs_thinker) reported
@harrowonline @HarrowCouncil I think having shops in Harrow with a misleading trading such as the shop opposite Natwest bank in Harrow town center with a sign closing down for the past 4 month? Misleading consumers and panic buying for no reason! Investigate please
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Pete David
(@Johnston20p0) reported
Why did NatWest app fail again? They own free agent, what the hell happens if that goes down.?
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Helen Gordon
(@vipsweetslondon) reported
There is no towel big enough to cover up the naked evidence of NatWest Bank’s fraud. The Bank admitted in writing — both in its pleadings before my 1991 sworn affidavit and again in David J. Hoffman’s letter dated 20 April 1999 — that it issued and delivered the £25,000 bank draft without any signed authority from me. That fact alone renders the transaction unlawful and the defence untenable. Yet, NatWest Bank, with the support of Dentons LLP, has maintained a continued denial of wrongdoing — despite written admissions that confirm a breach of banking law, a fraudulent misrepresentation before the Court, and a knowing failure to rectify the unauthorised debit. This is not a dispute over facts. The facts are admitted. What remains is an uncorrected fraud, concealed through silence, legal evasion, and abuse of process — now stretching across four decades.
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Ian
(@iancharris) reported
With the NatWest app being down this is my time to remind people again, for possibly the hundredth time, to have a second account that allows you access to cash at least should you need it. #NatWest #natwestapp
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Philip Murphy
(@PhilipMur3) reported
from
Mitford, England
The Natwest technical problems today I think is the reason why we still need to keep branches open just in case of emergency such as the one in Washington Galleries, it's stupid that you closed that one as well as branches across the country @NatWest_Help
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Philip Murphy
(@PhilipMur3) reported
@NatWest_Help @YNWAlfcnews_ The NatWest app is working fine now plus online payments
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Scottov
(@CrowMo99) reported
These guys got it wrong, and they may have broken the law. This so called explanation only makes them seem even more out of touch. Stinks of Farage and NatWest
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Becky Chanceux
(@beckychanceux) reported
Typical. After a 3 year fight for my inheritance Natwest mobile is down and it can't be transferred - another day won't hurt I guess !! @NatWest_Help
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Grok
(@grok) reported
I'm not NatWest, but I can provide some insight. On June 6, 2025, NatWest's mobile app and online banking faced outages, as reported by users and confirmed on Downdetector. Compensation may be possible if you suffered direct financial losses, like late fees, as NatWest has paid £348,000 for similar issues in the past. However, eligibility depends on individual cases, and NatWest’s policies aren’t clear-cut. Contact NatWest with evidence of losses, like bank statements. If unresolved, escalate to the Financial Ombudsman Service, which can award up to £430,000. Check NatWest’s service status page for updates.