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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (32%)
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Login (25%)
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Transactions (23%)
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Mobile App (16%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Yeadon |
Mobile App | |
| Aberdeen |
Login | |
| Chorley |
Transactions | |
| London |
Transactions | |
| Croydon |
Login | |
| Hackney |
Withdrawals |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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(@AllPaulll) reported
@NatWest_Help @decappeal I have tried DM ‘ ing you, opening a complaint etc. at this stage I would really just like access to my funds and to leave NatWest
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Elon Tusk
(@DaveTBLB) reported
@NatWest_Help @pohare551 This is getting ridiculous now natwest. I'm obviously not going to move my accounts because of it but it's very frustrating knowing you're the only bank with this issue! Have all your decent tech people gone to Lloyds?
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⚽️Footie Mum
(@Feerabs) reported
@DragonPassInt how can I login when every time it tells me either my email or password is incorrect and then when I reset it I receive nothing via email or SMS. I’ve tried everything! Nothing works!! very frustrated NatWest customer
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AtomHelp
(@AtomHelp) reported
We've been made aware that Atom customers with linked NatWest accounts are not currently able to fund their Instant or Fixed Savers. We'll continue to help NatWest fix this problem, which seems to be unique to them. We're sorry if you're impacted & missing out on our great rates
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Anthony Jacques
(@frayko) reported
@OmazeUK Hi Omaze. I signed up and paid £10 on Sunday for the Lake District House. Looked on my NatWest and it’s come out. Checked my email and nothing there - done rest password and nothing. I think something has gone wrong. Can you help me?
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JustCurious
(@JustCur99154773) reported
@NatWest_Help - you have a call back service so you don't need to que for 20 mins. As soon as someone hangs ups, Natwest calls back service immediately calls back and keeps you on the line for 20 mins. Care to explain the logic? #fail
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lesley robinson
(@lesleymrobinson) reported
Has anyone actually managed to access their child trust fund once its been transferred over to Natwest?! We have been trying since my daughters 18th birthday last September & they don't appear to want to give it to her! We're still jumping through hoops 🙄@natwesthelp
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Kiara Hendry
(@HendryKiara) reported
@NatWest_Help I've done everything I can to help my little sister access her CTF. NatWest are really making it near to impossible for these young ones to access THEIR accounts! Can someone get back to me about this as we've been to the bank and called every possible number !!!
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Chris Day
(@ChrisDay1066) reported
Waiting to pay large abouts of cash into my account, Have to wait in the 1st room rather than the cashier room because of privacy! WTF #natwest what privacy, I'm standing 20ft away, no privacy before covid so why now. Absolute nonsense, 2 cashiers on duty yet only 1 active !
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Atom bank
(@atom_bank) reported
We've been made aware that Atom customers with linked NatWest accounts are not currently able to fund their Instant or Fixed Savers. We'll continue to help NatWest fix this problem, which seems to be unique to them. We're sorry if you're impacted & missing out on our great rates
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paultheemergencycord
(@paultheemergen1) reported
So National Grid sold for £4.2 billion, shares in NatWest sold for £1.2 billion. Is this windfall going to help those in financial crisis @RishiSunak
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GUIDE BRIDGE MOT
(@Guide_BridgeMOT) reported
@NatWest_Help what’s the matter with the phone lines??? Unable to get through to customer service… welcome to NatWest then nothin!
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Ali
(@nomad141190) reported
@NatWest_Help I have a question NatWest, is it acceptable to take over a month to return money to my account that you mistakenly processed?? On top of the useless customer service that know one seems to know what they are om about?
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Chris Wands
(@MrChrisWands) reported
@NatWest_Help Hi guys I'm having problems with Natwest Investments Online, and I can see from this site I'm far from the only one. Gave up after half an hour on the phone twice....your new portal's wasn't the best when I registered...no reply on the chat help function...1/2
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Katie
(@fantabulouskt) reported
@aomyuu @Ticketmaster @TicketmasterCS Thought it was just me. Got right up to putting my card details in clicked buy now. Authenticated the payment in my natwest up then Tickmaster had an unexpected error!!!! Tickets lost and no longer in my basket! #fuming
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Shazza G
(@ShazzaG8) reported
@NatWest_Help @MoneySavingExp @MartinSLewis Yes and I had to wait a long time before being able to speak to the Fraud team and getting the payment released. I know a lot of other Natwest/RBS customers having this problem - of legitimate payments made to this specific savings account *continually* being blocked. Frustrating
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Salsapitomnia
(@Salsapitomnia) reported
@SanchoPanzaMule @maitlis Agree, an on the ball, NatWest cashier realised my elderly mother was a dupe of scam. She thought she was in some Miss Marple adventure that required the use of her account to help out the authorities. Thank God it was picked up and police became involved. Forever grateful!!!
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Ben Williams 🏴🇬🇧🇦🇺🇶🇦
(@benwilliams296) reported
@NatWest_Help trying to call your support line. I’m greeted with “Welcome to NatWest” then it stays connected but no sound. 03457 888 444
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Matthew Lake
(@Matthew_Lake182) reported
@krakensupport @krakensupport Hi! Are you aware of any issues with 3D Secure payment when trying to buy crypto with Visa Debit cards? I've never had an issue before until today. The 3D Secure box pops up, it shows "NatWest" and then goes blank and I can't hit 'continue'.
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Seqi
(@seqilol) reported
wild how Natwest has like 1000 different support center options but im still not able to find a way to speak to someone to access my bank account rofl
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Simon Edwards
(@Kaids12) reported
@Gubbed__ Natwest closed me and my gf accounts! The UK are treating gamblers like money laundering criminals! If it’s not the horrendous practice’s from the bookies it’s also now the banks! Wtf is going on.
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Caroline Brennan
(@jigsawbrennan) reported
@maitlis Thanks for sharing. Your bank should message you about payments, Natwest does. If someone calls, tell them you'll call back, then call your bank (number on your credit/debit cards) and speak to someone in the fraud team, customer services will put you through.
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big sadez
(@sadiemaybnot) reported
the natwest customer service lady asked me what i was up to today ive never been caught so off guard in my life
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Mulier Fortis
(@MulierFortis) reported
@NatWest_Help Is there a problem with the Natwest phone app?
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Jason 🇺🇦
(@jasonericf) reported
I still can't log in to the NatWest app despite it being three days and I can no longer log in on the website because I need to do a security check with the card reader. I know, 2022 and still using a card reader 😑 but both the card and reader have yet to arrive.
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Mfs
(@Blayne2cool) reported
Think natwest app is down. Bro it’s payday I just wanna see my money 😔
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Elsie Bee
(@BirnieLinzi) reported
@superteadrinker I feel your pain. I spent 10 hours over the space of two days going through same issue to 23 different members of NatWest staff. Seems like after 25 mins they automatically cut off & you never get same person again. Ended up explaining problem 23 times. Infuriating.
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small anxious goat
(@spookyghost_boy) reported
Wanna know who ******** at natwest wrote the name on my card and gave me an initial that i dont ******* have
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Ian Turner
(@IanTurner4) reported
@MahyarTousi I had a problem with my bank (NatWest) never mind what. So, get on the phone totally and utterly pointless! Ended up driving 35 miles each way to get the simple thing sorted out! I live in Aberdeenshire! FGS don’t ask NatWest to organise anything!
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Shazza G
(@ShazzaG8) reported
@NatWest_Help @MoneySavingExp @MartinSLewis Yes and I then had to wait a long time before being able to speak to the Fraud team and getting the payment released. I am mentioning it as I know a lot of other Natwest/RBS customers having this problem - of legitimate payments made to this specific savings account being blocked