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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (37%)
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Transactions (23%)
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Login (23%)
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Mobile App (14%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Paignton, London, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford and Worthing.
| City | Problem Type | Report Time |
|---|---|---|
 Paignton |
Transactions | |
| London |
Transactions | |
| Trowbridge |
Website | |
| Kettering |
Transactions | |
| London |
Transactions | |
| Carlisle |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Deborah Healey 🌸
(@Latics) reported
@NatWest Please can somebody help me with a Child Trust Fund account. 20 hours in total so far, on hold. Nobody is answering the helpline number. Please help.
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Mark Brown
(@pbsteeds) reported
Why is online banking still down #Natwest? @NatWest_Help
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jain edwards
(@jain_edwards) reported
@TrotMessiah ah i see! was gunna say could have transferred you something but i guess you wouldnt be able to get at it. not much help, i dont know about natwest!
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Geo Smith
(@JGS1993) reported
@cineworld hi, I have NatWest vouchers for tickets but cannot find where to use them on the website as it seems the website is updated vs @NatWest_Help instructions.
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stevo_08
(@stevo_0151) reported
@NatWestBusiness DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE
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stevo_08
(@stevo_0151) reported
@NatWestBusiness DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE
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Silverback_werewoof
(@werewoof13) reported
**** natwest **** everyone who works at natwest I finally found the ***** to call in and ask what's going on with my vanished money, it was fine until I mentioned I'm homeless and asked if there's anything I can do to get that back and the absolute ****** hung up on me
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stevo_08
(@stevo_0151) reported
@NatWestBusiness DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE
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Izzy
(@Izzy60778550) reported
@NatWest is it possible now that you have closed local branches, so we have to drive to a branch speak with someone.The 2 counters @ open branch are staffed!Oh &person who deigned to help doesn’t make me & my daughter feel like crap for wanting to speak to someone! NatWestWoking!
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Han
(@HanKhaless) reported
Natwest fired an employee because she had surgery for colon cancer. Imagine being this type of a **** to fire someone because they had the nerve to have cancer. The £2M compensation should help her though and I'm sure other banks will jump at the chance to hire her.
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Simon Neville
(@SimonNeville) reported
NatWest chair Sir Howard Davies is asked on the media call if he plans to stand down following recent rumours he will. "Reports of my death have been much exaggerated," he says.
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stevo_08
(@stevo_0151) reported
@NatWest_Help DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE
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stevo_08
(@stevo_0151) reported
@NatWestBusiness @ITV @AlisonHammond DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE
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stevo_08
(@stevo_0151) reported
@NatWestBusiness DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE
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Adi
(@shadyadi72) reported
@mouthwaite @HSBC_UK I banked with them for years in fact i was a midland bank customer when HSBC bought it out I had a savers account which they recently closed I tried to open a current account and it was so hard to it was like they didn’t know who I was I went to @NatWest and open one in minutes!
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Katie Gibson
(@KatieGi44722777) reported
@NatWest_Help yes but i have registered etc but it will not upload bank details on there says error, the natwest have sent a letter off with all info and signed info and i received a letter saying my bank details are not allowed to be used. i’m so angry
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Lucy K Hollinshead
(@luckylucy78) reported
@mouthwaite @HSBC_UK Go to NatWest they call on the phone, video chat and in person. Been there for 40 years and not a problem getting hold of a human.
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ste50efc
(@ste50efc) reported
@mouthwaite @HSBC_UK I had the same experience with NatWest rude unhelpful staff 2hrs on the phone passed to 5 different staff 3 different departments and they still wouldn't help my 83 yr old dad with with a very basic request ! Yet they make billions #natwest @NatWest_Help
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Ang
(@Ang106Angela) reported
@NatWest_Help hi, my daughter turned 18 recently and we are having a terrible time trying to get through to NatWest to take control of trust fund! Online portal won’t register, nobody answers phone, been on hold for over hr with still no answer! No answer with online chat either!
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Mark Hooper
(@markjhooper) reported
NatWest can afford to keep branches open for those who want access across Wales. Their profits in the 51% publicly-owned bank for last year amounted to almost £4.3BN. They distributed £3.8BN to shareholders. Their (in their words, restrained!) bonus pool this year is £298M.
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Jimmy Cowin🏴🏴🇮🇪🇪🇺
(@JimCowin) reported
@davieclegg Babcock the new bogeyman on the block now that RBS has been renamed NatWest.
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HH
(@HookdHomes) reported
@NatWest_Help hi, you've taken my mortgage payment out twice today (somehow). How do I get this sorted? The NatWest website is less than useless. Cheers, Ben.
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Jo Brydon
(@jobrydon) reported
Sorry to all the people who followed me for history stuff, but this is probably going to turn into a "why can't natwest do this one thing right" account until they finally fix it. I've only been trying to sort this out since 2016, so shouldn't be too much longer, right?
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Natasha Kemball
(@TashaAlexa1) reported
@mouthwaite @HSBC_UK I recommend Natwest. Never had an issue with them and good customer service x
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stevo_08
(@stevo_0151) reported
@NatWestBusiness DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE
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Amy
(@amy_biggs1) reported
@NatWest_Help I applied to change my current account to a joint account and have had my id check come back 4 times on digidocs even though I’m already a NatWest customer. Can someone help as it’s been 4 weeks since my application and I urgently need the account to be joint?
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stevo_08
(@stevo_0151) reported
@NatWestBusiness DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE
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Roger Barry
(@Twentysox) reported
@monzo been a customer for years, before I switch to NatWest for a £150 bonus are you gone to be offering customers an early buy in on the IPO?
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stevo_08
(@stevo_0151) reported
@NatWestBusiness DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE
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ANGELA MCMENAMIN
(@ANGELAMCMENAM11) reported
@NatWest_Help my daughter turned 18 recently and we are having a terrible time trying to get through to NatWest to take control of trust fund! Online portal won’t register, nobody answers phone, been on hold for over hr with still no answer! No answer with online chat either!