NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 12/20/2025 15:50

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Transactions (31%)

    Transactions (31%)

  2. Website (25%)

    Website (25%)

  3. Mobile App (25%)

    Mobile App (25%)

  4. Login (19%)

    Login (19%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Mitcham, Norwich, Pontypool, Birmingham, Crawley, Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing and London.

Loading map, please wait...
City Problem Type Report Time
United KingdomMitcham Mobile App
United KingdomNorwich Mobile App
United KingdomPontypool Login
United KingdomBirmingham Transactions
United KingdomCrawley Website
United KingdomSwindon Website
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • stevo_0151 stevo_08 (@stevo_0151) reported

    @NatWest_Help don't use NatWest they close your account down for no reason and don't give you an explanation. they keep also keep hold of your mone its been 5 weeks and still no commucation from them. check out the Facebook group NatWest closed my account, they have done it to 1000's of people

  • Kianavi Kiana Alavi (@Kianavi) reported

    .@JetBlue do you not accept certain payments (e.g. Natwest in the UK)? I've tried to pay multiple times (had this issues last year).

  • NaomiMcHugh98 Nomes (@NaomiMcHugh98) reported

    @thedavidcurrie @Tesco Same happened to my friend working for NatWest.. severe anxiety, bipolar.. all doctors notes to cover her. Came back had a HR meeting and fired her days before Xmas 😭 company has no guilt and no care for staff

  • stevo_0151 stevo_08 (@stevo_0151) reported

    @NatWestGroup @CitizensAdvice DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE

  • RebekahLennon7 Rebekah Lennon (@RebekahLennon7) reported

    @LBC the Natwest group are vile, they have closed 1000s of customers accounts down with no warning nor reason. This is to fill the quota of closing accounts used for money laudering, this happened to myself a number of weeks ago...I'm a student with one income.

  • janie1305 Jane Hamilton (@janie1305) reported

    @scotgov @NatWest_Help @RBS_Help since RBS switched child trust fund to NatWest this service is an absolute disgrace 1 month later and my son still can’t access his trust fund money! On hold for 3 hours at a time and still never manage to speak to anyone!This needs to sorted ASAP

  • stevo_0151 stevo_08 (@stevo_0151) reported

    @NatWestGroup @CitizensAdvice DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE

  • jeanlucchapotot Jean Luc Chapotot (@jeanlucchapotot) reported

    @NatWest_Help my wife is trying to add her NatWest credit card (she's an additional card holder) to Apple Pay, but text verification isn't available, and the recorded message when calling the number says to use the app, which also doesn't work. Can you help please?!

  • stevo_0151 stevo_08 (@stevo_0151) reported

    @NatWest_Help @ideal_home_show don't use NatWest they close your account down for no reason and don't give you an explanation. they keep also keep hold of your mone its been 5 weeks and still no commucation from them. check out the Facebook group NatWest closed my account, they have done it to 1000's of people

  • jonie1303 jonie1303 #NHSLove💙 #corbynwasright #gtto (@jonie1303) reported

    @MrsLesleyKemp @HSBC_UK I went to NatWest the next day, set up a new bank account, went over to HSIT and closed all the accounts down and moved them to NatWest HSBC are the world's worst bank

  • bushroamer jayne checkley👭👩‍❤️‍👩🏳️‍🌈 (@bushroamer) reported

    @NatWest_Help What a load of garbage. Making out it’s my fault for wanting to pay bills. ******* NatWest #changeofbanklikely

  • anewby13 Anne Newby (@anewby13) reported

    @NatWest_Help Am unable to register my child’s CTF change of account at Natwest Investments Online and waited to speak to someone for nearly an hour. Absolutely rubbish service! But hey, I can message them with any questions once I’ve registered 😡

  • triumphman73 Triumphman73 (@triumphman73) reported

    @toryboypierce These greedy imbeciles like HSBC, NatWest Barclays, Lloyds, TSB etc... do not care for local banking. It won't be long before the excellent Nationwide and other building societies hoover up the majority of retail banking customers because they actually give a ****!

  • stevo_0151 stevo_08 (@stevo_0151) reported

    @NatWest_Help don't use NatWest they close your account down for no reason and don't give you an explanation. they keep also keep hold of your mone its been 5 weeks and still no commucation from them. check out the Facebook group NatWest closed my account, they have done it to 1000's of people

  • KhyleDeen Khyle (@KhyleDeen) reported

    @BooBooQ62 @arrivanorthwest I’m with NatWest too! I’ve tried to raise this issue with them but they don’t want to hear it really. I had to use another bank acc. Yeah that shouldn’t apply to the ticket machine. I’ve had no schedule issues to be fair, hopefully I can get this sorted

  • GravPa Paul (@GravPa) reported

    @LUSCgriffinLUFC @LUSCarborough Awful news. I am pretty sure this is the same SS I worked with at 16 yo in my first job at the NatWest bank. A lovely guy 🙏🏻

  • harlo786 Dan V (@harlo786) reported

    Oh and my new relationship manager pathetic waste of space Iv made complaints but nothing. The guy doesn’t respond to my messages and never picks up my telephone calls Natwest definitely don’t support small businesses from my experience Time to find another bank

  • harlo786 Dan V (@harlo786) reported

    @NatWestBusiness if you are a small business turning over £1 million with like 15 to 20 employees then don’t use Natwest. No support when trying to open simple things like a business savings account or credit card for business use. Since Rob Dearsley left feels like it’s not same

  • stevo_0151 stevo_08 (@stevo_0151) reported

    @NatWest_Help @ideal_home_show don't use NatWest they close your account down for no reason and don't give you an explanation. they keep also keep hold of your mone its been 5 weeks and still no commucation from them. check out the Facebook group NatWest closed my account, they have done it to 1000's of people

  • wildetrousers Gert Wildetrousers (@wildetrousers) reported

    @AsdaServiceTeam Tried clearing cache, same problem. One card Barclay, other Natwest.

  • ianbeckett Ian Beckett (@ianbeckett) reported

    2/2 until the 30th of March)’. Let’s hope the govt. match the total and don’t cheap out … + Natwest don’t cheap out by really limiting it to £1m if it’s popular with their customers - it’s rounding error compared to the bonuses/fines paid this year by NatWest

  • BooBooQ62 BooBooQ62 (@BooBooQ62) reported

    @KhyleDeen @arrivanorthwest Natwest and no problem!! The excuse @arrivanorthwest gave me for the transaction was the wireless was down on the bus! That shouldn't apply to the ticket machine!! I was fumin!! And the schedule s are a joke too!! Just stood waiting for 15 mins an FOUR arrived at once, all 86

  • stevo_0151 stevo_08 (@stevo_0151) reported

    @NatWestGroup @CitizensAdvice DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE

  • Knight1Tim BlackKnight (@Knight1Tim) reported

    3 The last document was sent to NatWest 23/02/2022 and according to all the info I’ve had so far is that it would take no longer than 10 working days. It’s now 14 working days since you received it? Can I ask how much NatWest make in interest on dead people?

  • TheGStandard Gareth Lester (@TheGStandard) reported

    @ThreeUKSupport Manual via the app, but three times now it's been paid, authorised via the natwest app, and within an hour been reversed and showing as unpaid again. Also tried via the website with the same result 🤷🏼

  • spotjot spotter jotter (@spotjot) reported

    @EpsonUK Despite escalating to the readyprint department I am still having to wait until the direct debit is set up and paid before I get my printer enabled. Two days of no printer because of a known issue between Epson and natwest, which I have no control over...

  • mistert1966 Mark Threlfall (@mistert1966) reported

    @LUFCHistory @LUSCgriffinLUFC Oh no. Known him from his days working at NatWest in Otley many years ago and subsequently following the whites. That’s really sad news. RIP Simon. #lufc

  • JamesCushion James (C)ushion (@JamesCushion) reported from Bristol, England

    @NatWest_Help I'm trying to message you in the natwest app over some suspicious transactions, but the messaging isn't working

  • mixxxxer Mick M (@mixxxxer) reported

    Is anyone else having problems trying to contact #NatWest re their #ChildTrustFund ?

  • stevo_0151 stevo_08 (@stevo_0151) reported

    @NatWestGroup @BITC DO NOT SET AN ACCOUNT UP WITH NATWEST THEY FREEZE PEOPLES ACCOUNTS FOR NO REASON OR GIVE AN EXPLANATION TO WHY OR WHO HAS FROZEN THE ACCOUNT!!!! CHECK OUT THE FACEBOOK GROUP NATWEST CLOSED DOWN MY ACCOUNT. THEY HAVE DONE IT TO THOUSANDS OF PEOPLE