NatWest status: access issues and outage reports
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Full Outage Map
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
- Website (34%)
- Mobile App (21%)
- Login (17%)
- Transactions (10%)
- Withdrawals (10%)
- Transfer (7%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Manchester, Southampton, Barry, Canterbury, Sittingbourne, Didcot, Northampton, Whitefield, London, Birmingham, Salford, St Albans, Ludlow, and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester
|
Website | 2 days ago |
|
Southampton
|
Website | 2 days ago |
|
Barry
|
Website | 3 days ago |
|
Canterbury
|
Website | 5 days ago |
|
Sittingbourne
|
Transactions | 7 days ago |
|
Didcot
|
Mobile App | 8 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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P Crizzle (@p_crizzle) reported@NatWest_Help I wish to make a complaint about the service I’m receiving from NatWest in respect of a Business Bank Account application. We’ve already received compensation for one complaint but the bank are being obstructionist, awkward and frustrating.
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ʙʀᴀɴᴅᴏɴ ʟᴇᴇ (@Brandn_L33) reported@AutoInfatuation No complaints with our Ltd one through Mettle. Owned by NatWest provides free access to FreeAgent accounting software. Also have the other business setup with Starling Business. The scary stories of Revolut accounts being shut constantly put me off therefor didn’t look at it.
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NatWest (@NatWest_Help) reported@Simsie1488960 1/ 2 Hey Alicia We can re-instate a direct debit if it: Was cancelled in error by the bank, or Is payable to a NatWest product e.g. a mortgage The direct debit also must have been cancelled in the last 60 days. If the above applies to you, please visit us in branch or get in
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mannat (@cricemm) reportedwho needs movies when you could just watch the natwest final ~ dadas shirtless celebration ~dada and sehwags partnership ~yuvi and kaif’s partnership ~ kaif’s “not bad for a bus driver” innings ~india chasing down 300+ also people need to quit underestimating the indian team
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UrbanKoala666 (@JamieCurzon1) reported@NatWestBusiness @NatWest_Help Dear Natwest, I would like to take this opportunity to say that your in-branch service for business customers is diabolical. Some of us cannot afford to wait for an hour to be served cash. Why can't there be a business queue and a personal queue?!
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Mancunian 🇬🇧🏴 (@Mancunian63) reported@NatWest_Help customer service at natwest is dead. Got a platinum account that's useless. The insurance it comes with is worthless. Rang to complain, and they transferred me to the insurer I was complaining about. They tried to fob me off by transferring me to someone else. Joke.
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Steve Small (@elrick56) reported@ukboomers 1983 and my long standing bank manager turned down my loan application. Went to house builder and put a £100 deposit on a 2 bed semi then he called NatWest and I got accepted that day. Six weeks later got the keys. Easy peasy
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dyan gough (@dylan12135) reported@Aodh_MagUidhir @NewnhamTony under FCA regulations NatWest will need to move hq to inside the uk You are the problem in this country - can’t have a sensible conversation with someone who has a differing view so u resort to abuse. Sad that you’re so full of hatred for the uk to make ur stereotype comments
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R (@rjb_1998) reported@JoeStephenson96 Tbf bankers and people working at a bank are different, if someone turned up to their customer facing role at NatWest hammered I don't think they'd last very long
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Vermouth (@vermoutharc) reportedUK summons emergency meeting with CEOs of 5 major banks (Barclays, HSBC, Lloyds, NatWest, Santander) on Wednesday. Meeting aims to address economic risks from Middle East tensions, support customers, and discuss banking sector reforms.
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Cricketopia (@CricketopiaCom) reported“How can a gora hit me?” A heated dressing-room clash between Sehwag & John Wright during the 2002 NatWest Series. “I had been dismissed playing big shots in the last three-four outings. John Wright told me to ‘just play and bat 40 overs and score a fifty, I don’t want to lose you’. I didn’t know much English back then and didn’t realise he was referring to me getting dropped from the side.” Sehwag still played his natural game and was dismissed attempting a big shot. “When I came back to the dressing room, he grabbed me by the collar and pushed me towards a chair.” “I got so angry, I went straight to Rajeev Shukla ji and told him I’m heading back home. He asked me what happened. I told him, ‘that gora hit me. How can a gora hit me?’” Rajeev Shukla later intervened to calm the situation (with the help of Sachin Tendulkar) with Sehwag insisting on an apology before reconciling.
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Newton's Laws (@Newtons_Laws) reported@RBS_Help I wish to withdraw my consent for using or storing my biometric data but cannot see where that option can be found on the NatWest Group websites. Can you help with this? @NatWest_Help
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Mick Holds the Line (@Mickandhismusic) reported@NatWest_Help Head Office need to investigate this flawed Access Issue and fire the lunatic who was responsible for it . Other banks don’t have this issue. This time wasting by NW is the worst call experience I have ever had. 0/10 NatWest- DO BETTER, RESPECT YOUR CUSTOMERS
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mohbi (@mohbii) reported@WSJ NatWest expecting income at the top end of guidance after 9.5% growth is a strong signal that UK banking is in a surprisingly healthy position. higher interest rates have been painful for borrowers but banks are thriving on the margin between what they pay depositors and what they charge on loans. the structural hedge giving them protection means they keep earning even when rates eventually come down. UK banks havent looked this profitable in years
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❤️citizen Macca (@P15pm) reported@thetimepls @deirdrecostigan It’s a shame the conversation turns toward blaming communities, rather than focusing on how service reductions by NatWest impact places like Southall.
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Serena Joy (@realdoll03) reported@fiffihunnybunny It’s impossible Fiona. How difficult do they want to make it? I’ve been with them since 14 and never had this difficulty. I’ve noted NatWest. Thanks 🙏
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VirtualAstro (@VirtualAstro) reportedI used to recommend NatWest but unfortunately, they have provided a really really poor service recently. I used to recommend them a lot, after being a loyal customer. Maybe not so much now. Time to join another bank possibly... @NatWestBusiness @NatWestGroup @NatWest_Help
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Hector McNeil (@Hector_McNeil) reported@stephenpollard Think you made a big error here. NatWest got bailed out in the financial crisis so think that is a counter to your argument without the state it wouldnt exist and shareholders would have got nothing. Also industries like rail and water just can’t be made competitive. I can’t get Scot’s rail when I want to get a train in london or use Thames water in Leeds cos I don’t want to use Yorkshire water. I am 100% capitalist and set up multiple companies from scratch and employed a bunch of people but it doesn’t work for everything. Also the best rail companies in the world are state owned and many state owned foreign companies bought up many of the companies thatcher sold off. So that makes no sense anyway
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AUDS 🇨🇩 (@stackscobain) reportedNatWest done bits with this new pots feature in this recent app upgrade 🥲👏🏾. They still have a few tweaks they gotta make (setting up standing orders and renaming pots without having to close them) but they have a customer for life in me I fear 🥲🥲🥲.
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tmjohnson (@the_cs_book) reported@SebJohnsonUK @CosineAI Genuine question how is NatWest going to help design a frontier model?
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Smegton of the Kettle Isles (@Kettle_of_Smeg) reported@NatWest_Help And what would be the point of that? If you know anything about the web banking interface that NatWest customers have to interact with, you'd be able to very quickly discern that me sending you a load of personal details is a complete & utter waste of time. You'll probably instruct me to visit a help page or ask Cora, or some other inane convolution of pointless steps, or worse, enter the 7th circle of hell that is your automated telephone system. But at no point will I actually be able to speak to anyone who knows the first thing about the tools NatWest inflicts upon its customers, nor who has the slightest hope in hell of actually fixing it. This is most likely the result of the people you (& ultimately we, the customers), pay eye-watering amounts of "Consultancy fees" to, never themselves having had to use the systems they implement & which are likely coded by a team of crack slaves in an Utter Pradesh sweat-shop. So I don't, under any known usense of the terms, expect a satisfactory resolution, but I did get to air my grievance.
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puristini (@jurisdoctrine) reportedEmails included Wells Fargo Bank ING Direct HSBC Bank NatWest Capital One Citibank Chase Bank Dubai Abu Dhabi London Nigeria I opened accounts with login access as well. I went into both Chase and Citibank to deposit cheques sent by FedEx and UPS delivery service.
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Rob W R 🇪🇺 🏴 (@Woollygar) reported@give_me_caffine Worked with a guy in NatWest 1980's who was asked if he was a Welsh speaker by a well healed female customer said 'no, I've forgotten it all' She shunned him. Told me after that use was beaten out of him in school so his parents stopped using it at home & he just stopped using it
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BANG!³ (@Str8Buckets_) reportedThere needs to be something about Ultra @Revolut but just below private banking I'd love that concierge service NatWest are marketing to me but at Revolut
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Julie D Irwin (@JDIrwinbooks) reported@sabaone @NatWest The current account on the online bank goes back 7 years, but the credit card goes back only six months. The customer service bods say they can only access back a year. Sounds like a fob off to me.
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Richard (@NorfolkCannon) reported@robprogressive The amount never changes. Has he changed bank NatWest let him down last time
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Judith Cossins (@CossinsJudith) reported@NatWest_Help NatWest is awful. My partner applied online 6 weeks ago for control over his mum's account (she has dementia). He has power of attorney. He waited a month. No joy. He phoned 3 times. No joy. He went to the branch. No joy. You WILL NOT help him. Utter rubbish. 😡
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Fiona Hurst (@fiffihunnybunny) reported@realdoll03 I did mine in the bank that you are having problems with .I don't suggests natwest my son got problem with them regarding his child trust fund .good luck
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Geoff IX (@geofftheninth) reported@Gibintbank I keep to call you to to fox the issue with my account but you can't be ******. You should all be going to natwest.
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Stevie K (@the_k_bizzle) reported@NatWest_Help Hello! 👋 Hope all is well in Natwest towers. I need to give my employer my branch info, It was Prestwich, which closed, now its Cheetham Hill which is closing. I was told I can use the Bolton Service Centre but thats closed. Is it Chatham or Head office? I give?