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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 11/30/2023 02:45

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Mobile App (34%)

    Mobile App (34%)

  2. Transactions (23%)

    Transactions (23%)

  3. Login (23%)

    Login (23%)

  4. Website (17%)

    Website (17%)

  5. Withdrawals (1%)

    Withdrawals (1%)

  6. Transfer (1%)

    Transfer (1%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Buxton, Dursley, Oldham, Harlow, Manchester, Liverpool, Nottingham, Bonnyrigg, London, Cardiff, Alexandria, Coventry, Chester, Bristol and St Helens.

Loading map, please wait...
City Problem Type Report Time
United KingdomBuxton Transactions
United KingdomDursley Website
United KingdomOldham Mobile App
United KingdomHarlow Mobile App
United KingdomManchester Mobile App
United KingdomLiverpool Transactions
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • jillianburtonuk Jay B (@jillianburtonuk) reported

    @NatWestBusiness @Slacky4 @NatWest Mine is down too

  • SammySnailer Samantha Norris (@SammySnailer) reported

    Is NatWest down? @NatWest_Help

  • nf3xn 🌗 プラネットマジック 🎶 (@nf3xn) reported

    You're doing a terrible job. All of you. Go home hang your heads in shame but especially natwest security absolute garbage anti-patterns. Site is unusable and it's not even down.

  • JeanneBartram Jasmine the European Cat (@JeanneBartram) reported

    @NatWest_Help And the biggest Scammer is NATWEST. Where they go to extraordinary measures to prevent you speaking to a person. The Robot Cora cannot deal with what I want and is clueless both online and on the telephone. The Branches have all closed down. - I cannot get hold of a

  • nicolei7 Nicoleta Uzorka-Ion (@nicolei7) reported

    @Wheeliewitty @NatWest_Help Same problem for me 😢. #natwest app seems to be down at the moment.

  • WorthyOnTheWeb Claire Worthington - Ranty McRantface She/Her (@WorthyOnTheWeb) reported

    Luckily due to the location and time of day I could “limp” to the Asda one. Any other location or later in the day I would have been screwed. I’d have broken down on the M60 because Natwest are allowed to pull these stunts.

  • lloyd87655 Lloyd Williams (@lloyd87655) reported

    @NatWest_Help hi trying to re log into my account due to being locked out. But NatWest won’t send out a text to me! Is your systems down?

  • Chris_Adams84 Chris Ⓥ (@Chris_Adams84) reported

    @NatWest_Help @sophb66 Sorry to jump on this thread, but I’m in the same position with my mortgage! I was told by NatWest on the phone on Friday that I am unable to access an account online with NatWest as it came from Metro Bank, and that my only way to manage it is by phone. Is that not the case?

  • Emma_LouiseMSD Emma Louise Delaney 🧙🏻‍♀️ (@Emma_LouiseMSD) reported

    Anyone else having problems accessing the NatWest app this morning? #natwest

  • NatWest_Help NatWest (@NatWest_Help) reported

    @res_crypto Hi there! I can confirm that you shouldn't have an issue withdrawing funds into your Natwest account. If you have any issues withdrawing please contact Binance and they should be able to have a look into this for you and get it resolved. - Tomás

  • sophb66 soph v. 4959 (@sophb66) reported

    @MetroBank_Help can someone find out for me how your main man Mr Pumpkin selected just 1/3 mortgages to sell to NatWest and by “chance” one of them was mine? Wanting to be rid of a nuisance customer?……dodgy as hell

  • unamccormack Dr Una McCormack (@unamccormack) reported

    Wandered round town like a headless chicken yesterday trying to find where the two closed NatWest banks had relocated to, and walked down every street except the right one, dammit.

  • KitsonsPharmacy Kitsons Pharmacy (@KitsonsPharmacy) reported

    Our Flu Jab service is still running! We have had many enquiries - we are still here and can be accessed via the main route down from The Cross/High Street (opposite Natwest). For any queries on reaching us, please contact us on 01905 22861. (2/2)

  • CalElcombe Cal (@CalElcombe) reported

    I love it when NatWest send me my statement, you folks think I'm reading this ****? I make investments and pay bills on payday, and then it's a free for all the rest of the month, let the booze and destruction commence!

  • EcclesKipper eccles kipper (@EcclesKipper) reported

    @MaajidNawaz BlackRock - recently 'took over' my NatWest investments. Finance Capitalism needs to be regulated or opened up to scrutiny to make sure it is working in the nations interest.

  • harshalreal RealHarshal (@harshalreal) reported

    @RBS_Help No, I have NatWest account but I would like to know how can I access my account online, or how to setup? Thanks

  • gempercival Gemma Xx (@gempercival) reported

    @NatWest_Help disgusting customer service today over two hours on hold to various customer service reps to be cut off each time, not one returned my call and promising each they would if we were to be cut off !! I look forward to hearing back from you !! #natwest #natwestbank

  • DeleteAfterUse Delete After Use (@DeleteAfterUse) reported

    @LittleGravitas He could have said Natwest which would still be correct but he just can’t help himself

  • hamoodhababa Baba,, (@hamoodhababa) reported

    @NatWest_Help hi, please help, The Get Cash feature is no where on my NatWest app

  • garyhodgkiss Gary Hodgkiss (@garyhodgkiss) reported

    Paid my NatWest credit card via my NatWest app and the payment has been taken twice. They cannot refund as the payment is pending. 40 minutes on the phone and still not able to refund. This is supposed to be the bank who aim to be ‘the number one bank for customer service’

  • notpotmongs 🍁Potmongs (@notpotmongs) reported

    @curlytotsjac What’s a monzo account ? because NatWest used to be able to block gambling accounts but now for some reason they can’t 🙄

  • sophb66 soph v. 4959 (@sophb66) reported

    @NatWest_Help Will this be OK as metro bank decided to **** on me and other customers and sell my mortgage to NatWest so originally my mortgage was not with you

  • jonnyGTFC Jonny 🇬🇧🇬🇧🇬🇧 (@jonnyGTFC) reported

    @NatWestBusiness @Slacky4 @NatWest Chris i wouldn't do that the app has a problem and is down , look at the twitter feed.

  • MrsEnquiries Just T (@MrsEnquiries) reported

    @NatWestGroup @COP26 I should add.. .banked with you 38 years, disgusting, non-existent customer service resulting in all savings being withdrawn. Don’t ask us to prove whey you couldn’t do your job, when we have proved we did what was required ! NatWest - shambolic BANK !

  • Starmak97295208 Starmaker (@Starmak97295208) reported

    @NatWest_Help NatWest pls help inunderstand you have security concerns ets bit I just wanted to pay cash deposit of 20 pounds into an account of someone who banks there. I am no scammer I owe someone 💰 and my bank wont allow me to transfer cannyou help

  • rachel_meakins Rachel Meakins (@rachel_meakins) reported

    @NatWestBusiness Oh and just to add, she has called many, many times and has to wait and wait, takes such a long time and still issue is not resolved. #natwest #terribleservice #banknightmare

  • kittozettai 🐉⚡🐉🔥🐉 (@kittozettai) reported

    @NatWest_Help Hi, i'm with RBS but when our local rbs branch closed, we have had to use the next door NatWest, is it possible for me to exchange some japanese yen back to gbp in branch as an rbs customer? If yes, can I know the buy back rate for yen as the website doesn't say.

  • rachel_meakins Rachel Meakins (@rachel_meakins) reported

    @NatWestBusiness Absolutely terrible service! Family friend has tried for 3 months to change their joint to a single business account following the passing of her husband. Still not done. Please help her. #terribleservice #bankingnightmare #natwest

  • FtblObs Cian (@FtblObs) reported

    @Rangnick_ball Haven’t got it already yet no.. need to see if I’ve got enough money to put the order through. Gonna have to wait till 2.30 as that’s when NatWest is down til

  • McSmeson_da3rd Dufford Charleywood (@McSmeson_da3rd) reported

    @sweetsinner3 You have Starling in Ireland? Had problems with Santander and NatWest, none with them, If you speak to them through chat they will authorise large transactions (few Sec questions) bought a holiday home on my card with them! NatWest I would have had to provide DNA or ***** sample!