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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (33%)
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Website (25%)
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Mobile App (25%)
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Login (17%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Swindon |
Website | |
| Sheffield |
Transactions | |
| Didcot |
Mobile App | |
| Stockport |
Mobile App | |
| Manchester |
Login | |
| Bolton |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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D3M∅LA
(@d3mology) reported
The Natwest saga continues. This is the shambolic help I've received tonight from @NatWestGroup. I have now had four calls with the fraud team who after passing me around for over an hour and a half tell me they have closed the case because they‘ve done all they can. 1/
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My name is Searle, making the world a better place
(@IanSearle) reported
Sacked NatWest worker has customer details under her bed... This headline reminds me of an old Not The Nine O'Clock sketch. Was it with the shoe box where they keep all our money?
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Paul360
(@Paul360) reported
@NatWestBusiness Many thanks for your feedback. I have absolutely no faith in Natwest and have now raised official complaints regarding this issue and another issue that happened today with a payment confirmation.
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ArsenalRadar
(@ArsenalRadar) reported
.@NatWest_Help I received a text to say that I can manage my mortgage online. After going through log in I am told that I need to register my mobile number as it has not been done yet. The text NatWest sent was....to my mobile number....🧐
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D3M∅LA
(@d3mology) reported
The NatWest saga contd: so @NatWest_Help tried to help, asked me to retry the transaction, that failed and referred me back to the fraud team. Fifth call, the call drops. Sixth call, looked promising, the guy says 'hold on, let me bring up your case' ... zzzz ... zzz 1/
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DJ MickyT™ 🤘🤘
(@DJ_MICKYT) reported
@kellyw2094 @APxx77 @AskNationwide When RBS's payment system went down in 2012 Natwest customers had to wait 4 weeks to access their accounts again. Nationwide have a much newer system. So should only take days. Still not great
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Kate Larsen 李可婷
(@katieAL) reported
@SchmidEvelyne @TaraVanHo @santanderuk And this is how less ethical companies get so many customers; they’re the only ones who will offer basic services sometimes (ask me why I’m still with terrible NatWest…sigh..).
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Kenny
(@Kenny_Leckie) reported
The small-scale removal service Motorcycle Emptiers have moved in to the abandoned brand of NatWest next door.
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Sarah ☃️
(@Sarah_KIP) reported
@Kelly_Jackson88 I’ve been with Lloyds since I was 11 and never had a problem. Also recommend NatWest, I opened a second account (as I worked for NatWest so had too) but kept it as it’s handy and never had a problem 👍🏻
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Alice Mary
(@soprano_alice) reported
@AskNationwide I have tried sending money from my NatWest account into my Nationwide account and it isn’t showing up, can you help??
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WilJoPa
(@willowpuff) reported
I haven’t received a text from Natwest saying I’ve entered my overdraft. I’m convinced the app is broken and quite frankly, I’m too scared to check.
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Suzi Kowalski
(@Suziwho1) reported
@Jayne__Bond That is awful dealing with NatWest during the pandemic was terrible and don't get me started on their reduced opening times it took 3 attempts to actually get inside a branch!!!
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Mark
(@OliShtzu2020) reported
@BBCNews They just got done for allowing a customer to launder millions through his NatWest accounts…why didn’t she just burn them she’s just as guilty as the bank for keeping them at home
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D3M∅LA
(@d3mology) reported
So what’s to be done? Will I ever be able to make payments with my card again? Will there be someone at Natwest who can and will take responsibility and help sort this mess out? Since Natwest's telephone support score an F let's see if Twittwr's @NatWest_Help make a difference.
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casey miller
(@caseymi67201874) reported
@AskNationwide @vicky_okonkwo When do you think the issue will be resolved has I have sent payment to my mums account from my NatWest account and she hasn’t received it
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Rumni Thamman
(@RumniThamman) reported
@NatWest_Help Yes i am a NatWest customer
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Stewart Willett
(@Wiiiiiiillll) reported
@NatWest_Help Thanks. We’ve tried that and have been on the phone to them this morning. Still waiting for a call back from the person who made the decision as to why and what can NatWest do to resolve the issue.
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Kelly Dunn
(@kellyw2094) reported
@APxx77 @DJ_MICKYT @AskNationwide It’s crazy, I spoke to natwest where I sent the money from, their timescale is 24 working days if I want to claim it back. I can’t afford to be so much money down at Christmas. It’s a joke!
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🌸💛Spenny 💛🌸
(@spenny_UK) reported
@AskNationwide @LORDRCH_ Its absolutely appauling!!!! To keep saying “ASAP” is totally unacceptable. These are the fundamental, basic functions of a bank. Go to Natwest. I left Nationwide a few months ago. Best decision. My husband is having this stupid issue today with NW!
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Merlin Ward
(@merlinwardcom) reported
@toryboypierce Where lies the problem? Did this photo result in the death of David Kelly? The dodgy dossier? Iraq? Cash for Honours? RBS buying NatWest & costing us £80 billion? Or a true stench of antisemitism?
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Sarah 305 Fitness
(@sassalj) reported
@ODEONCinemas @ODEONHelp I need to book tickets for tomorrow using my NatWest discount codes but it’s still asking me to pay when I try to use them online. I need to sort this asap. Please can someone help?
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Max Wild
(@maxpwild) reported
@TheEnbyperor We are new to NatWest Bankline and find it incredibly frustrating. When we are told by the Help line to use the Original I know that someone needs to get a grip of the development. NatWest Internet personal banking is a success so why is Bankline so clunky?
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D3M∅LA
(@d3mology) reported
And yes tomorrow I'll call again (after all, what choice do I have?). I'm pissed. And when things calm down I'll definitely be looking to move my accounts away from NatWest. There must be a bank out there without a diabolically inept customer service. Fingers crossed. Now to bed.
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NatWest
(@NatWest_Help) reported
@jukeboxfail Thanks for confirming Edward, If the payment was sent from Lloyd's to Nationwide I would advise contacting them directly for clarity. I would only have access to NatWest accounts here. - John 🌞
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Kelly Dunn
(@kellyw2094) reported
@AskNationwide hi, I send a transfer to my nationwide from my natwest account. I’ve now seen that there’s problems. Will this payment be queued to go into my account or am I on a never ending wait for the money for it to be cancelled, what’s happening?
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Kiia_coco
(@CocoKiia) reported
@AskNationwide @nikki79692361 @financialombuds I think this “building society” should be investigated by you on behalf of all their customers. I’m sure you can fine them for their poor level of service. If you can fine NatWest for washing money, you can fine Nationwide for not allowing access.
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Mark Litherland
(@marklith) reported
@emma_c_williams Actually, since they split from TSB, the customer service to us has been excellent. Especially in contrast to NatWest b
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Student Issues 2020
(@Studentissues20) reported
@Kelly_Jackson88 I'm with santander and never had an issue, also got an ISA with natwest and not had any issues there either x
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Lee cryer
(@fylderover22) reported
@natwest the st Anne’s branch today was a joke I went in to pay money in went to use machine and not working to deposit the line was out the door and only one cashier on to be told that management say only needs one think they should open there eyes
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ConnorJC
(@ConnorJConroy) reported
@NatWest_Help @NatWest_Int @NatWestBusiness Natwest app holding my money hostage again.. money disappearing when making a transfer from my savers to my current.. they'll never fix this issue.. "jokers"