NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 12/09/2025 21:10

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Transactions (36%)

    Transactions (36%)

  2. Website (29%)

    Website (29%)

  3. Login (21%)

    Login (21%)

  4. Mobile App (14%)

    Mobile App (14%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Pontypool, Birmingham, Crawley, Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing and London.

Loading map, please wait...
City Problem Type Report Time
United KingdomPontypool Login
United KingdomBirmingham Transactions
United KingdomCrawley Website
United KingdomSwindon Website
United KingdomSheffield Transactions
United KingdomDidcot Mobile App
Map Full Outage Map

Community Discussion

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • bodaecia @bodaecia (@bodaecia) reported

    @ANNETTE22398150 I found this out when paying for roadside rescue through my NatWest current account and needed assistance. Green flag and no they couldn't help as my car too old. Not in the small print either.

  • RaindogSamuel Raindog Samuel (@RaindogSamuel) reported

    @RealCandaceO Most people don't realize that a bank has the right to fire client are under no obligation givr a reason or to offer a service. The other disturbing trend is that big banks have gobbled up a lot of the smaller institutions. Remember Fleet? NatWest? This is the ultimate control.

  • Baloo_bear Baloo (@Baloo_bear) reported

    @NatWest_Help is the Natwest app down? Status page doesn't show it, but pressing login gives connection error (tried on 2 networks)

  • fallenangel1969 fallen angel (@fallenangel1969) reported

    18 months ago my bank closed its branch down . Today I get a letter telling me it's closed down . No **** Sherlock I know the week after it closed as I tried to go in #natwest

  • PropertyJedi Property Jedi (@PropertyJedi) reported

    @Arron_banks I can prove that @hmtreasury colluded with the big banks to defraud and asset strip UK SME’s including my business. I took @Natwest to court for £10m & they forged their entire case - Please help 🙏

  • _J_Ross_ Weeman (@_J_Ross_) reported

    @CosmicHerb70 @anon_opin They'd be riding round all the closed down bank branches. The NatWest, the Barclays, the Midlands. Even the Lloyds.

  • _CarNik Nikola (@_CarNik) reported

    @Dymvue Completely agree. My Mum had problems with her NatWest a/c, no online account, couldn't get through on the phone & couldn't get to a branch. I'm just glad I could sort it for her but worry about the elderly people that don't have friends/relations to help.

  • DarrylWhitwort2 DarrylWhitworth (@DarrylWhitwort2) reported

    @QuestionerMoney 2/2. Most of the UK’s mini-budget is for gas which is estimated by NatWest to be about half the amount the government has allotted & may in fact be costless come December. So liquidity is the problem. That is odd because both UK & USA have really low unemployment levels.

  • AngelaH58 Angela. 🇬🇧 #JusticeForThomas (@AngelaH58) reported from Grays, England

    @org_scp @HHelenakhl @NatWest_Help In conversation with someone in NatWest HO early 2021 after the loss of my mother, re misinformation about a local branch & services I was told that all branches would close & everyone at HO was aware hence service reductions. Someone on twitter called me a liar.

  • youngbloodage a. (@youngbloodage) reported

    @frankenquine I had one account with nationwide. No idea why they’re so ****, they’re under the natwest umbrella.

  • HarboroughEast Sarah Hill (@HarboroughEast) reported

    @leicslive NatWest did something similar to my husband many years ago. Human error and they send a notice to all DD holders via BACS that you are dead. Total incompetence. We stopped banking there!

  • KyahSLF Kyah Noble (@KyahSLF) reported

    @natwest customer services are soooooo poor, The way I have been treated is absolutely disgusting!!

  • ianbeckett Ian Beckett (@ianbeckett) reported

    2/2 The Insolvency Service discovered both a £25k Govt. COVID bounce back loan payment + a £10k top-up loan had been transferred into a bank account in Kalam’s name the day after the money had arrived in Choose Chilli Ltd’s bank account. NatWest Bank handed out the loans.

  • Pieandapint John Porter 🇺🇦 (@Pieandapint) reported

    @Dymvue My mum has the same issue. NatWest has cut the local branch opening hours and sent an 85-year-old woman a card reader in the belief that she'll be able to manage her account online. Some very vulnerable people are effectively being abandoned by the banking system.

  • g_oconnor1 Garrett O'Connor (@g_oconnor1) reported

    @NatWest_Help NatWest Leamington Spa yesterday lunchtime, queue of people at the counter and zero staff working behind the counter. Three staff standing around asking people what they would like. Queue kept on getting bigger

  • c_h_pugh Christopher Pugh (@c_h_pugh) reported

    @NatWest_Help I have not used my NatWest debit card on the internet before. I want to pay £10 every month for my broadband. I have registered a mobile phone number and email with you. Am I likely to have any problems paying over the internet? Thank you.

  • jamsey55 Jim (@jamsey55) reported

    @BBCNews NatWest we have a problem

  • Chris08505199 Chris (@Chris08505199) reported

    @Dymvue The term customer service is increasingly becoming a misnomer. Apart from ridiculous hold times, services for the elderly and/or those with little technical skills or no online access is virtually non existent - and this as NatWest announce 40 branch closures.

  • SteveBarnes51 Steve Barnes (@SteveBarnes51) reported

    @trafalgarartuk As a customer of NatWest who have had their accounts frozen for no reason. With no communication from NatWest I fully endorse your comments. Don't touch them with a bargepole and close your account while you still can.

  • kazbahellis Janet L Ellis🇬🇧🥂⚽️⭐⭐ (@kazbahellis) reported

    So after being reassured earlier in the year, our local busy branch of the Natwest had no intentions of closing have just issued a statement saying they are closing in February 2023. I do use online banking and I use my card but I also won't be bowing down to a cashless society.

  • Acripedes Only the Tony (@Acripedes) reported

    @HeadingtonNews I'm a NatWest customer and I haven't been into the Headington branch (or any other) since 2019.

  • marketsjoe Joe Easton (@marketsjoe) reported

    Over past month: Barclays is down 24%, NatWest -21%, Lloyds and HSBC -17%

  • Flossleberry 🇺🇦 Rachel (Matthew’s Mum) (@Flossleberry) reported

    @NatWest_Help Hiya! I still have my ex mother in law on my ISA, somehow. She isn’t in the account name so I think she might have 3rd party access from when she worked for Natwest. How can I remove it easily please?

  • Ro8Williams Camrobear (@Ro8Williams) reported

    I was also advised I am unable to make a complaint which is ridiculous meaning I have had to resort to Twitter .... Please see screenshots below from @amazon customer service and also NatWest....

  • stevephillips68 Steve esq (@stevephillips68) reported

    @NatWest_Help I'm putting into the public domain the voice recordings of phone calls I have had with NatWest over the last few days. The customer service is shocking

  • submale92 bearded seat💺 (@submale92) reported

    Anyone else having issues with the NatWest mobile banking app?

  • Irmenberga 🎈🎈🎈 (@Irmenberga) reported

    @artymother natwest turned me down for an account when i was a young woman cos my business wasnt important enough to them. my parents even complained.ive never forgiven them. not really connected. im just saying.20 years ago they wouldnt even do business with a young single woman so whatever

  • 1thourachii ‏ً (@1thourachii) reported

    WHY IS MY NATWEST NOT WORKING

  • Awaais Awais Rana (@Awaais) reported

    Lloyds share sank 5.8 per cent, or 2.4p, to 39.09p while Barclays fell 3.2 per cent, or 4.48p, to 135.68p and NatWest was down 4.2 per cent, or 9.2p, to 212.4p amid mounting fears UK is heading into recession just turmoil on financial markts poses a threat 2 financial stability.

  • stevephillips68 Steve esq (@stevephillips68) reported

    @NatWest_Help Anybody there? Anyone? Another example of the **** show that is customer service at Natwest.