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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (40%)
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Login (29%)
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Transactions (17%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Berkhamsted, Croydon, Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Berkhamsted |
Login | |
| Croydon |
Website | |
| Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Ste903
(@Ste903) reported
Please Natwest I still can't transfer money to my new Atom Instant Saver account - their sort isn't recognised by your system! I know other Natwest/RBS account holders that are having this issue too. We're losing out on interest 😢 @NatWest_Help @NatWest @atom_bank
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David Robinson
(@DavidRo68730274) reported
@NatWest_Help NatWest Debit Cards - are they working now? Customer Services told me last night there was a problem with their systems and that they were working on it but had no timeframe. Have not heard anything from NatWest to tell me this has been fixed.
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Jonathan McLaren
(@J_J_Mc) reported
@NatWest_Help I'm putting NatWest on notice that unless I get a senior manager to phone me today I will close my accounts with NatWest. I have been a customer for 30 years. Let's see if you can be bothered to help.
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Pauline Cole
(@PaulineLourdes1) reported
@NatWest_Help Appalling service. Customer for 30 years and the last 2 months trying to open a simple account for my pre-teen but sent in circles. Apparently NatWest doesn't even know their own processes, after speaking to several humans, given an email address which bounces!
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Caroline
(@Carolin40537513) reported
@NatWest_Help tried for days to contact Natwest via phone but been on call for over an hour each time and no answer. Trying to change address for child trust fund. Cant access online portal as letter went to old address. Terrible service.
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mike
(@mikejhemsley) reported
@petefrasermusic @ellcol I spent Christmas in LA once and ended up having a lovely chat with a guy who was working NatWest’s fraud phone line at what was about 5am UK time, cheerily admitting to earning a fortune for that shift.
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Sir Bennyboy
(@bensowton) reported
@Tricky_London @dotmit @MarinaPurkiss It doesn’t have to be that way. That’s a cultural issue. It’s perfectly possible to run a company 100% owned by the taxpayer. NatWest bank for instance
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Seth
(@sethrothz) reported
The Pixel Watch is my most hyped tech item of the year (second is PSVR 2 but that might even be next year), and seeing it delayed again is always disappointing. I've tried other smartwatches, the Galaxy Watch 3 was a good watch but didn't support NatWest banks so I could use NFC.
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Atom bank
(@atom_bank) reported
We’ve been made aware that Atom customers with linked NatWest accounts are not currently able fund their Instant or Fixed Saver accounts. We’ll continue to help NatWest to fix this problem which seems unique to them. We’re sorry if you’re impacted & missing out on our great rates
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Emma Branch
(@sherlocksister) reported
@ZavviComplaints so, after four weeks of not receiving two t-shirts (that were never going to come) and speaking to countless live chat agents, customer svc messages and Twitter reps, I got a refund from Zavvi. But ONLY because my bank got involved. Thanks NatWest!
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Carlos_67
(@Carl_whit) reported
@MartinSLewis Martin, just doing a current a/c switch from FD to NatWest select A/C for the £150 switcher bonus. Natwest's own T+C's don't mention the 2 £2+ direct debits, only the £1250 one-off deposit by 12th May to qualify MSE website says you DO need the DD's Who's right?
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Neil Dodd
(@neildodd) reported
@NatWest_Help @NatWestGroup hi, I find it astounding that 22 days since I first tweeted, the Natwest Investments Online site is still not functioning. Please can you give an explanation and an indication for when this might be resolved? Thank you.
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ToddLunch
(@LunchTodd) reported
Fair play to Natwest, for the phone banking service that offers to call you back when advisers aren't busy, then calls you back to put you on hold due to the advisers being busy.
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Jason 🇺🇦
(@jasonericf) reported
For a while I've not had to deal with the traditional banks, but I have a few times recently for the switching offers. It's amazing how slow they still are. A week later and I've still not got the details to even log in with Natwest
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ste cantwell
(@SteCant) reported
@AndrewOathy @NatWest_Help yeah its deffo not the retailer as i was able to pay the same retailer with visa so its either mastercard or natwest thats not working
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Mark
(@hedgehoguk84) reported
@CrambazzledTask I had a nice Waterman which was a gift. Worked at a Natwest and a customer robbed it. I phoned her and asked for it back - flatly denied it. 100% she did slip it in her bag. So I bought the same one to replace it…..Christ knows where that’s disappeared to
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Beccy Burrow
(@beccynotbecky) reported
Anyone else think @NatWest_Help has gone to 💩 since changing to Mastercard 😒 no end of problems with online transactions and contactless 😤😤 #natwest #mastercard #debitcard
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John Black
(@realjohnblack) reported
@NatWest_Help @peter_santanna Just to seal the thread. This got sorted today, after a few emails back and forth with a team that have no contact phone numbers. Have been very disappointed with the service from Natwest for the first time. I do hope its the last. Good luck to anyone else with account issues.
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Kizzy
(@Kizzy20386057) reported
@NatWest_Help Hi do you have some sort of issue at the moment with your child trust fund log on? It's taken me all morning to register, now I can't log on to verify identity and I've been on hold for nearly 2 hours which is terrible service. #nothappy #childtrustfund #natwest
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David suchinskyj
(@DSuchinskyj) reported
I've had a letter that seems to be from natwest saying my ctf direct debit has been cancelled, I want to keep the money being paid but can't contact anyone as I'm kept on hold for nearly 2 hours every day, I need any help or advice please
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AlexLeicester
(@AlexLeicesterUK) reported
@Life_Disrupted Have you ever tried to call NatWest's customer service line to do a bank transfer? The MINIMUM call waiting period is six years!
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Teresa Forgione
(@TeresaMForgione) reported
@FundraiserSarah @JoFundraising After a few mins we all started trying to be normal and I recall having a chat with one nice young man in just a pinny, about his day job working for NatWest Bank.
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Russ Vilcāns
(@DangeRuss_) reported
@BrynnyPoohs @LloydsBank NatWest, their app constantly gets voted best around. Been with them since birth, never had any major problems with them. I’ve also got an online account with starling and I’ve had no problems with them either.
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Rob Derry
(@RobAdvisor) reported
@rhdixon1 @NatWest It's slower than a phone call as well, so I'm not sure why so many customer service centres have it available. I "chatted" to BT a couple of months ago. It took 40 minutes. I reckon the phone call would have been no more than 10 minutes.
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Debra Claridge
(@DebraClaridge) reported
.@NatWest_Help Just phoned to report my Debit Card missing. Told to ring back tomorrow 'limited service'. What the hell is happening you Natwest? 🤬🤬🤬 Have now phoned Got cut off three times!!. Just telephoned and apparently you system has crashed.
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Michael Hale
(@Movingfinance) reported
@NatWest_Help how to contact natwest... the worst customer service bar none... cant sell house due to natwest's terrible non existent non human customer services
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Adam
(@adamweston) reported
@GeorgeLineker NatWest are just as bad mate. Terrible service.
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Atom bank
(@atom_bank) reported
We've been made aware that Atom customers with linked NatWest accounts are not currently able to fund their Instant or Fixed Savers. We'll continue to help NatWest fix this problem, which seems to be unique to them. We're sorry if you're impacted & missing out on our great rates
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Ste903
(@Ste903) reported
Has anyone opened an Atom Bank savings account today and found it impossible to transfer any funds into it from a NatWest account - saying sort code doesn't exist?? Seems like an issue Natwest's end? @NatWest_Help @MoneySavingExp
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A’V🇯🇲
(@antvinvtte) reported
so NatWest out declining my transactions? 🤬🤬🤬🤬🤬🤬🤬 imma go MAD, who ******** carries their bank card these days