NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Login (24%)
• Transactions (21%)
• Website (17%)
• Mobile App (17%)
• Withdrawals (14%)
• Transfer (7%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Whitefield, London, Birmingham, Salford, St Albans, Ludlow, Bristol, Maidstone, Plymouth, Telford, Burry Port, Westminster Abbey, Chard, Reading, and Bromley.

City	Problem Type	Report Time
Whitefield	Website	26 days ago
London	Transfer	29 days ago
Birmingham	Website	1 month ago
Salford	Login	1 month ago
St Albans	Mobile App	1 month ago
Bristol	Website	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard (@NorfolkCannon) reported 7 minutes ago

  @robprogressive The amount never changes. Has he changed bank NatWest let him down last time

• 
  Paul mear (@spottywolf) reported 7 minutes ago from Ludlow, England

  @MartinSLewis Mortgage question - my fixed rate is up end of June with NatWest 🥲 Got 7 years left. Fix or tracker ?

• 
  Bernard Giltrap (@bjgiltrap) reported 7 minutes ago

  @SDPhq We want to hear from you. Which empty unit on Earlsdon Street , Coventry that bothers you most? Is it the old NatWest site or another vacancy nearby? Tell us in the replies. We're listening, and we're fighting to bring life back to our street. Vote Barnie, Vote SDP @sdphq 4/4

• 
  RingoMAN (@centurysteve) reported 9 minutes ago

  @Leighlines @AllegroEddie NatWest tried this **** with me when trying to transferring funds using the app (transfer to another account of mine, not a new one). Log in via website and won’t be needed.

• 
  Judith Cossins (@CossinsJudith) reported 10 minutes ago

  @NatWest_Help NatWest is awful. My partner applied online 6 weeks ago for control over his mum's account (she has dementia). He has power of attorney. He waited a month. No joy. He phoned 3 times. No joy. He went to the branch. No joy. You WILL NOT help him. Utter rubbish. 😡

• 
  based.info (@Based_dot_Info) reported 13 minutes ago

  UK Mortgage Rates Surge as Middle East Conflict Sparks Inflation Fears UK mortgage rates have reversed weeks of decline as lenders respond to escalating conflict in the Middle East, with HSBC, Nationwide, Virgin Money, NatWest and Coventry Building Society announcing increases of up to 0.25% across fixed-rate products. The repricing marks an abrupt shift in a market that had been steadily improving since late 2025. According to Mortgage Solutions, the average two-year fixed rate residential mortgage has climbed from 4.32% to 4.82% as of 4 March, while the five-year fix rose from 4.94% to 4.96%. The catalyst: soaring oil and gas prices following US and Israeli strikes on Iran that sent energy markets into turmoil. The two-year swap rate rose from 3.33% on 27 February to 3.65% by 6 March, while the five-year swap rate climbed from 3.5% to 3.8%, according to Moneyfacts. Swap rates — the benchmarks lenders use to price fixed mortgages — move in tandem with market expectations for Bank of England policy. In late February, traders had fully priced in two Bank of England rate cuts by the end of 2026, but by 3 March, the chance of two rate cuts had been completely wiped out, according to the HomeOwners Alliance. The shift reflects a brutal recalculation of inflation risk. Since the first US strikes on Iran on Saturday, energy prices have soared, with the oil price increasing to 84$/barrel (Brent Crude) and UK gas prices to 139p/therm (up 15% and 78% respectively since the weekend), NIESR reported. Iran has disrupted shipping through the Strait of Hormuz — a narrow waterway through which a fifth of all global oil flows, according to Al Jazeera. The UK remains heavily dependent on gas for heating and electricity generation. For UK households, wholesale gas prices matter because they are a key driver of domestic energy bills, meaning a prolonged spike could push up costs in the months ahead. UK inflation stood at 3.4% in December 2025, already above the Bank of England's 2% target.

• 
  lokesh (@lokeshrathi3) reported 17 minutes ago

  @CAPiyushBh @CallMeSheri1_ @MohammadKaif He is remembered only for NatWest trophy final after that no back and support from Indian team..

• 
  An Engineer (@deloreancars) reported 19 minutes ago

  @PaulReadGB @LifeThruSpecs Credit cards carry insurance by law. They don't like it, and might even claim it's not true. But squirrelled away in a dark corner of their website is a crappy little form to fill in so they can begrudgingly comply with their legal obligations (been there, done it with NatWest).

• 
  Paul Lonergan (@miesque1) reported 21 minutes ago

  @NatWest_Help Hi. I recently had a change of NatWest credit card but BT are still asking for monthly payment via the old card and this request is getting refused. Can you help, pls. Regards, Paul L.

• 
  Steve Small (@elrick56) reported 26 minutes ago

  @ukboomers 1983 and my long standing bank manager turned down my loan application. Went to house builder and put a £100 deposit on a 2 bed semi then he called NatWest and I got accepted that day. Six weeks later got the keys. Easy peasy

• 
  Bjorn Again (@NewBjornTab) reported 27 minutes ago

  NatWest - your support for elderly people is so bad! You have very little empathy for relatives & you just don’t listen to those trying to help & resolve a problem. Call after call is the same! It’s like talking to a brick wall!

• 
  ʙʀᴀɴᴅᴏɴ ʟᴇᴇ (@Brandn_L33) reported 30 minutes ago

  @AutoInfatuation No complaints with our Ltd one through Mettle. Owned by NatWest provides free access to FreeAgent accounting software. Also have the other business setup with Starling Business. The scary stories of Revolut accounts being shut constantly put me off therefor didn’t look at it.

• 
  Vermouth (@vermoutharc) reported 31 minutes ago

  UK summons emergency meeting with CEOs of 5 major banks (Barclays, HSBC, Lloyds, NatWest, Santander) on Wednesday. Meeting aims to address economic risks from Middle East tensions, support customers, and discuss banking sector reforms.

• 
  BruceUnfiltered (@BruceUnfiltered) reported 31 minutes ago

  Cash machines and bank branches have been disappearing across Britain, even though many basic card and PIN problems still require an ATM or in-person banking service. UK regulators and LINK data show a sharp reduction in free-to-use ATMs and ongoing branch closures, while millions of people still rely on cash access. The debate over access to cash, digital banking, NatWest, HSBC, Lloyds and bank branch closures raises serious questions about who modern banking is actually designed for.

• 
  Stevie K (@the_k_bizzle) reported 33 minutes ago

  @NatWest_Help Hello! 👋 Hope all is well in Natwest towers. I need to give my employer my branch info, It was Prestwich, which closed, now its Cheetham Hill which is closing. I was told I can use the Bolton Service Centre but thats closed. Is it Chatham or Head office? I give?

• 
  Nde Ehugbo (@CaptEnai) reported 34 minutes ago

  @Big_Mck I used to once use my NatWest, Lloyds card in Nigeria ATM. No issue. Problem started with Buhari

• 
  Jack Regan (@999Sweeney) reported 35 minutes ago

  @paullewismoney I wouldn’t use them if I could, NatWest are awful

• 
  Gary Jones (@GaryJones136439) reported 42 minutes ago

  @HillingdonPosh I worked and played for Natwest for many years. Originally had 2 sports grounds. One in Norbury and the one that is now the Palace Academy site (which some people refer to as being Sydenham as it is just around corner from Lower Sydenham train station).

• 
  Tom (@TMur222) reported 42 minutes ago

  @MLorrM @NatWestGroup It seems Natwest only correct errors when it is in their favour.

• 
  Andrew Jackson (@aj44brown) reported 44 minutes ago

  My NatWest account wanted me to enter a 6-digit code just now. It would help if they sent me the code to enter. I had to ask for a resend.

• 
  NatWest (@NatWest_Help) reported 48 minutes ago

  @SpensGraem11427 Okay Graeme - if you're not a customer with NatWest, I'm afraid we'd have to direct you back to Northern Assist for further support with this! Please try getting in touch with them via phone and they'll hopefully be able to help. - Rachel

• 
  NatWest (@NatWest_Help) reported 49 minutes ago

  @Simsie1488960 1/ 2 Hey Alicia We can re-instate a direct debit if it: Was cancelled in error by the bank, or Is payable to a NatWest product e.g. a mortgage The direct debit also must have been cancelled in the last 60 days. If the above applies to you, please visit us in branch or get in

• 
  Grok (@grok) reported 50 minutes ago

  @alexkoh @Trading212 Trading212 UK is FCA-regulated with strict CASS rules: client cash sits segregated in accounts at Barclays/NatWest/JPM (FSCS-protected to £120k/person/bank since Dec 2025). Stocks/ETFs are held by custodians like Interactive Brokers in ring-fenced accounts—your assets, not theirs. Mass withdrawals? They execute sells (T+1 settlement now), move proceeds from client pools. No fractional lending like banks, so no classic run risk. They've scaled through 2020-22 volatility surges without issues. Low fees work on volume + CFD/interest margins. Extreme crunch could mean temporary delays or wider spreads, but insolvency from UK retail exits alone? Unlikely—regs + capital buffers keep them operational. Solid setup overall.

• 
  Stacey lee (@Staceylee56) reported 51 minutes ago

  Is the NatWest online banking app down? @NatWest_Help

• 
  Joe Easton (@marketsjoe) reported 55 minutes ago

  Biggest market value losses on FTSE 100 this year: Unilever down £13.9 billion Reckitt Benckiser down £10.3 billion Barclays down £6.2 billion RELX down £6.0 billion Experian down £5.0 billion Compass down £4.6 billion NatWest down £4.2 billion Imperial Brands down £3.6 billion 3i down £3.4 billion British American Tobacco down £3.1 billion

• 
  Matthew Burrows (@MJBurrows) reported 1 hour ago

  Why is #NatWest down 4% today on a £2bn profit beat? When markets ditch a beat, they're pricing what the headline missed. Here's what you need to know.

• 
  ❤️citizen Macca (@P15pm) reported 1 hour ago

  @thetimepls @deirdrecostigan There’s a difference between having an opinion and just punching down. People in Southall needing accessible banking aren’t the problem — decisions by NatWest are. This just shifts blame away from where it belongs.

• 
  Gen Kofi🇬🇧 🇬🇭 (@Ko_fi_Ob) reported 1 hour ago

  @Lifeofdavie_ Most banks are shutting down due to 90% automation of processes. I have an account with NatWest, the branch in my town has only 2 staff: One teller/customer advisor and Branch Manager/Lead. Machine to deposit coins, cash in, pin resets, cheques scanners, digitised processes!

• 
  DJM Comments (@DjmComments) reported 1 hour ago

  @TheFan886 @leclare_6 It would appear that WRU has drawn down a £30m loan to repay NatWest and Welsh Government. They also have a Rolling Credit Facility £25m plus the option to draw down £5m for future capital projects. The deal is in place for another three and a half years and they'll go to market again for better terms in about two years time.

• 
  Matthew Burrows (@MJBurrows) reported 1 hour ago

  Why is #NatWest down 4% today on a £2bn profit beat? When markets ditch a beat, they're pricing what the headline missed. Here's what you need to know.