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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Login (33%)
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Mobile App (26%)
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Website (17%)
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Transactions (13%)
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Transfer (7%)
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Withdrawals (4%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Leighton Buzzard, Croydon, Stroud, Portsmouth, Gillingham, Hackney, Preston, Stockport, Abingdon, Blackwood, London, Brighton, Deal, Solihull and Hexham.
| City | Problem Type | Report Time |
|---|---|---|
 Leighton Buzzard |
Login | |
| Croydon |
Mobile App | |
| Stroud |
Mobile App | |
| Portsmouth |
Login | |
| Gillingham |
Login | |
| Hackney |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Garland
(@LadyGarland33) reported
Dear @Morrisons - @natwest thought my online Xmas big shop to you was fraudulent so declined the transaction. Because of that we've also now lost our delivery slot... There's no more until the 28th. We've got covid and are stuck! Please can you help save our sad little Xmas?
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My name is Searle, making the world a better place
(@IanSearle) reported
Sacked NatWest worker has customer details under her bed... This headline reminds me of an old Not The Nine O'Clock sketch. Was it with the shoe box where they keep all our money?
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D3M∅LA
(@d3mology) reported
The Natwest saga continues. This is the shambolic help I've received tonight from @NatWestGroup. I have now had four calls with the fraud team who after passing me around for over an hour and a half tell me they have closed the case because they‘ve done all they can. 1/
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D3M∅LA
(@d3mology) reported
The NatWest saga contd: so @NatWest_Help tried to help, asked me to retry the transaction, that failed and referred me back to the fraud team. Fifth call, the call drops. Sixth call, looked promising, the guy says 'hold on, let me bring up your case' ... zzzz ... zzz 1/
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Mark Litherland
(@marklith) reported
@emma_c_williams Actually, since they split from TSB, the customer service to us has been excellent. Especially in contrast to NatWest b
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ig: @kabukirune
(@KabukiRune) reported
Anyone else’s NatWest app gone down? Can’t log in via the app or online. Is this is, has someone stole all my money 🥺😰😬😳 @NatWest_Help
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Peter Thompson 💙
(@theatrebuddy) reported
@MorrisonsNews @Morrisons twice now since your new delivery system started I have placed orders only to have my order cancelled when you try to seek approval from NatWest shortly before delivery. There is no facility to make payment the order is just canceled. Help? Thanks
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Sarah 305 Fitness
(@sassalj) reported
@ODEONCinemas @ODEONHelp I need to book tickets for tomorrow using my NatWest discount codes but it’s still asking me to pay when I try to use them online. I need to sort this asap. Please can someone help?
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mark skelton
(@Skelly2505) reported
@NatWest_Help hi I missed NatWest a loan repayment and am trying to use the rbs pay by card site to pay it but it’s not recognising the sort code which is 60-19-28 please advise
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D3M∅LA
(@d3mology) reported
So what’s to be done? Will I ever be able to make payments with my card again? Will there be someone at Natwest who can and will take responsibility and help sort this mess out? Since Natwest's telephone support score an F let's see if Twittwr's @NatWest_Help make a difference.
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James Sharp
(@JamesSSharp) reported
@michaelpweir Our Kung Fu club (notionally a charity) uses a NatWest account. So far, no problems and the app is actually ok.
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Max Wild
(@maxpwild) reported
@TheEnbyperor We are new to NatWest Bankline and find it incredibly frustrating. When we are told by the Help line to use the Original I know that someone needs to get a grip of the development. NatWest Internet personal banking is a success so why is Bankline so clunky?
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Abbie
(@Abbie_thfc) reported
This is not the first we have had problems with #natwest and it isn't good enough! [4]
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ConnorJC
(@ConnorJConroy) reported
@NatWest_Help @NatWest_Int @NatWestBusiness Natwest app holding my money hostage again.. money disappearing when making a transfer from my savers to my current.. they'll never fix this issue.. "jokers"
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Ahmed Hussain
(@arghmed) reported
@Ian_Fraser @albrummer @TheWeek Was it really so impossible just to carve out and nationalise the bog standard, viable retail banking loan and deposit books of NatWest and leave the shareholders and receivers to fight over whatever value was left?
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WilJoPa
(@willowpuff) reported
I haven’t received a text from Natwest saying I’ve entered my overdraft. I’m convinced the app is broken and quite frankly, I’m too scared to check.
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Kate Larsen 李可婷
(@katieAL) reported
@SchmidEvelyne @TaraVanHo @santanderuk And this is how less ethical companies get so many customers; they’re the only ones who will offer basic services sometimes (ask me why I’m still with terrible NatWest…sigh..).
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Rachel Wilson
(@RachelGibbs2009) reported
Natwest have no clue how to deal with scammers, card cloned 3 days ago and they are still making transactions! Your service is appalling! @NatWest_Help
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D3M∅LA
(@d3mology) reported
And yes tomorrow I'll call again (after all, what choice do I have?). I'm pissed. And when things calm down I'll definitely be looking to move my accounts away from NatWest. There must be a bank out there without a diabolically inept customer service. Fingers crossed. Now to bed.
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Paul360
(@Paul360) reported
@NatWestBusiness Many thanks for your feedback. I have absolutely no faith in Natwest and have now raised official complaints regarding this issue and another issue that happened today with a payment confirmation.
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Merlin Ward
(@merlinwardcom) reported
@toryboypierce Where lies the problem? Did this photo result in the death of David Kelly? The dodgy dossier? Iraq? Cash for Honours? RBS buying NatWest & costing us £80 billion? Or a true stench of antisemitism?
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Ian Downham 🌱
(@IanDownham) reported
Seems no way I can open another account to convert to executor onli e. Getting assistance from community banker and natwest "IT" to no avail. Just thought I'd mention it incase others were having similar problems.
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Tom Ferguson
(@tom10248) reported
@HarriettMooreB2 NatWest have been screwed since the financial crash in 2007 and got a £260 million fine this week for money laundering failings. Halifax had launched a service in the south before HBoS went bust and then closed every branch. Wouldn’t read that much into this move Harriet.
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Archie Lime
(@thelistlesslime) reported
@thedimmick There was a company in the NatWest accelerator, they owned a beef farm down Black Mountain way so they had chosen to go for leather goods too. Can't find their name now though...no help
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Ashley Adele Fraser
(@AshleyAFraser) reported
@MartinSLewis @MoneySavingExp I have a Manager Suspense Credit on my NatWest Account. NatWest said it was from HCSTC but they cannot tell me where it’s came from. Can you help? What does this mean?
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Mark
(@OliShtzu2020) reported
@BBCNews They just got done for allowing a customer to launder millions through his NatWest accounts…why didn’t she just burn them she’s just as guilty as the bank for keeping them at home
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Harriet Jones
(@Harriet42113306) reported
How can @NatWest_Help charge thousands in early redemption fee’s when my 5 year fixed mortgage deal is less than a month from ending? I guess being a loyal NatWest customer for 20 years counts for nothing.
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iSaid
(@HeSaidthetruth) reported
@Natwest your website does not work - i cant login with even the correct details i have always used and then it asks me for account number which i dont have statements, its not on the card or i cant login
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GMan
(@keepingHealthy7) reported
@NatWest_Help @sophb66 Other banks offer the ability to fix the contactless amount anywhere from £30 to £100 in £5 increments. It may be a case of mandatory but if willing this could be implemented by NatWest
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324972
(@324972) reported
Breaking news. #Sacked NatWest worker has customer details under her bed