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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Mobile App (32%)
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Login (27%)
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Transactions (18%)
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Website (14%)
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Withdrawals (9%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Headless Cross, Bristol, Llanelli, Thame, Enfield Town, Islington and Golders Green.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Website | |
| Llanelli |
Mobile App | |
| Thame |
Login | |
| Enfield Town |
Login | |
| Islington |
Withdrawals | |
| Golders Green |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Kirk Hughes
(@dovermonkey) reported
@MrFaz1 @NatWest_Help Tell me about it. Still down :( hopefully not pulling rates down. DM on the way Natwest
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Simply Be
(@SimplyBeUK) reported
@BeckyBudd Hi Becky, there were issues if you bank with Natwest RBS, Standard Chartered, Ulster Bank and Capital One. This has now been resolved.
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Mol 🤍
(@mollyll0yd) reported
Cars ******, sons dads a ****, someone’s stolen my bank card through my car window & spending my money, can’t access my online banking and been on hold for 43 mins to NatWest, HAPPY MONDAAAAAY BUDDDYY
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silentWarrior
(@silentW51848616) reported
@UKLabour Her problem is she didn’t go to a broker ! NatWest are offering a 95% first time buyer product @ 4.59%. If you borrow 75% then it's 3.75% from Barclays!
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Ricci365
(@riccirich365) reported
@NatWest_Help Well NatWest seem to be holding onto my money for a long period of time without resolving the issue. Sending me from advisor to advisor. Been with the bank for over 20years but as soon as they owe you money. They act incompetent and confused. Worst banking experience.
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simplybehelp
(@simplybehelp) reported
@lyall_kat Hi Kit, We're sorry there was an issue if your debit card was with the following banks Natwest RBS Standard Chartered Ulster Bank Capital One This has now been resolved.
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Graham Adams
(@GrahamCAdams) reported
Got more response from NatWest via Twitter DMs but still not really understanding or able to help. It appears they cannot see videos on the platform they use to interact with Twitter (I sent them a video of a failing transaction). Ocado or Natwest? Will ditch NatWest.
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Nationwide Building Society
(@AskNationwide) reported
@loladex92 It may be an error receiving the payment into Natwest, have you checked that they don't have any payment issues today? Amie
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Bertieburtenshaw
(@Bertieburtensh1) reported
Is NatWest doing this so it looks like on stats they answer the phone. Dreadful service. No wonder natwest is down the bottom of customer satisfaction.
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superwanderer94
(@superwanderer94) reported
@NatWest_Help impossible to get hold of NatWest. Been 1 in the queue on live chat for about half an hour and on hold on phone for 35 mins, still nothing…
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Caleb McKinstry
(@calebsubs) reported
@AlStewartOBE @bbcquestiontime That’s curious. I’ve just gone into the NatWest site and you need to spend 10 mins putting your personal data in before they’ll even tell you what’s on offer. It’s almost like this is an old screenshot to allow you to spout more lies.
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Priti Depala
(@PritiDesigns) reported
@NatWestBusiness I applied for the NatWest Accelerator, someone called Stuart called me & left a voice message - and said he would email and this was on the 29th of Sept & I have not received an email & I would like to speak to him this week. I don't know how to contact him. Help
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Yung ANTI+ ⚰️
(@zacwhyte_) reported
natwest customer support is ******* ****
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Mikardo88
(@TheProspectsGym) reported
@notayesmansecon One of the few banks not to raise rates, NatWest, have just posted large increases in product costs (1%+). Surely they won’t now come down at all until this period of FED & BoE base rate hikes comes to an end?
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silentWarrior
(@silentW51848616) reported
@droopy_cock Her problem is she didn’t go to a broker ! NatWest are offering a 95% first time buyer product @ 4.59%. If you borrow 75% then it's 3.75% from Barclays!
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Jiten Varsani
(@JitenVarsani) reported
NatWest Rates have increased on Trigold. I assume these are coming in on Monday. No communication via email. Their product section of the website still shows the old rates. I have not tried an application, but will update once I do.
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Michelle Leyland
(@shell_lou) reported
@M8rkmywords @NatWest_Help Keeping money secure until someone’s actually working at Natwest then 🙄
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Duddy
(@MichaelDuddyyyy) reported
@therevdrich @NatWest_Help Dont know about natwest but the call centre I work in the "Call back" is just the robot tries to call you when the queue goes down, but if it increases it just calls you right away. And you just go in the queue as normal
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Gillian Hill
(@Gill_WWA) reported
@skip_tremaine @santanderukhelp @Amandajhall64 Well said - it’s shocking isn’t it and there seems to be no options at all. I have reported this to the financial ombudsman as funnily enough Barclays and NatWest aren’t having these issues.
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🐿🐿. Kate 🐿🐿
(@doodlemoodle) reported
@colinwiseman3 @lovewineJE No. Not NatWest, I suspect all of them have issues with the algorithm that spit fraud.
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Richard Maurin
(@richardmaurin1) reported
@theousherwood There is not a product on the market with a rate that high unless you have awful credit NatWest still offering 4.9
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Jules
(@julesey23) reported
@MartinSLewis @martinlewis my 2 year fix comes to an end March 2023, it’s not letting me look at another fix online with NatWest. Shall I start looking at other banks now or just leave hoping things improve after Xmas?
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Shaftesbury
(@Richneville56) reported
@barbismiles8 In 1991 when Lamont put my mortgage up on an almost daily basis I used to get a nice letter from NatWest telling me I had exceeded my overdraft limit and that the letter would cost me fifty quid! How they thought that would solve the problem is beyond me.
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Mike edwards
(@Mikeedw58935825) reported
@bbcquestiontime @BBCOne I'm simply noy buying this. I've just done a price comparison with NatWest. using the same deposit and value we purchased our first house. It used to cost us £950, it would now be £1013. It's not awful, yet.
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Sarah ☕
(@Syrupie) reported
Can’t fault #NatWest @NatWest_Help customer service when I eventually got through. The current situation nor wait times are the fault of staff.
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Mikardo88
(@TheProspectsGym) reported
@HenryPryor Henry, I am panicking. I can’t lock in a rate until the 1st of November and am extremely worried NatWest will up their current 3.79% 5 year fix to something a lot higher before I can remortgage in just over 4 weeks. Could end up costing me a fortune. Longest 4 weeks of my life!
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Alessandro Zucca
(@Aiki86) reported
@razlou @MartinSLewis Got offered a similar switching deal from NatWest where they said the new rate would have been effective immediately. With Lloyds instead you can fix the rates (with a new mortgage offer) and start it in February.
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(@NormanB47489009) reported
Customers also have access to 24-hour telephone banking or by logging on to NatWest Online Banking.
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Sjwilkin
(@SjWiLKiN) reported
from
Northwich, England
@NatWest_Help Hi NatWest, should I be getting a Mastercard to replace my VISA debit? My card (VISA) is being bounced on a few transactions? Can you please help
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neerashah
(@neerashah108) reported
@NatWest_Help to be able to get a current account switch bonus, how recent or long ago could a possible customer have previous held a natwest bank account pls?