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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (31%)
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Login (27%)
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Transactions (24%)
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Mobile App (13%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone and Truro.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Transactions | |
| Morecambe |
Mobile App | |
| Hexham |
Login | |
| Yeadon |
Mobile App | |
| Aberdeen |
Login | |
| Chorley |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie Miller
(@Chaz_Miller) reported
@NatWest_Help been attempting to set up online banking for our PC for months. Completed the application, all parties signed online & had a letter to say it can’t be processed because my email address doesn’t match your records? I’m not a NatWest customer so whose records? Argh 😡
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Stuart Leader
(@slug56) reported
Hi @yorkshire_dales. Are there any known issues with your car park ticket machines? I can't get any Google Pay, nor Garmin Pay contactless payments to work and I've tried several banks (Monzo, NatWest and Starling) and cards. I have no problems anywhere else.
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Beardymcbeardface.
(@crocsandsocks78) reported
So @Natwest locked my account on friday without my knowledge or communication. Finally have access but now informed it will take them 5 working days to notify my employer that my wages didn't go in so i can get them resent. Absolutely disgraceful!
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Suffolk Chap ( ex Londoner )
(@Justbrexitdone) reported
At my wits end. Trying to finalise a remortgage through @natwest . Their legal department is virtually impossible to contact. Requires me to use an ID check system that doesn't work, and doesn't answer e-mails. Any suggestions from anybody would be gratefully received.
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yaknottocs
(@yakalot2) reported
@WhichMoney Similar problem with NatWest. They took months (after Grant of Probate received) to release bank funds, with no reason. (Took many hours of letters & phonecalls to get resolved). Yet they managed to use cheque to pay off mortgage, sent with Grant of Probate, immediately!
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Simon
(@Lava087) reported
@NatWest_Help is there anything I can do when I've placed an online order using my NatWest debit card and the website used hasn't sent me my goods and then when I've just looked up reviews, it's showing as a scam website that takes payment and never sends goods 🤦🏼
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Sarah💜
(@sarahbear3333) reported
@crocsandsocks78 @NatWest Have to go in to a branch and sort it. Tell them you are going to complain to the banking ombudsman and claim compensation for your missed wages. Do you have access to money from anywhere else ?
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summer
(@summersmithh1) reported
@RNLeahM @NatWest_Help @NatWest come on here to see if anyone elses app was doing this, mine is too! the app is probably just down 🙄
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Kelly Ridgway
(@kellylouise193) reported
@ElliotBath @HSBC_UK @NatWestGroup Just awful service. We’ll be leaving HSBC as soon as we’re allowed access to our own bank account and wages. No communication throughout any of this without chasing them myself. And even when I do get through I don’t get answers. Will be happy to move to NatWest!!
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Georgia Axtell-Powell
(@GAxtellPowell) reported
@NatWest_Help Hi. I’m trying to book a holiday but when I click on the notification for transaction approval on the NatWest app and log in to the app the ‘approve transaction banner’ isn’t appearing on the Home Screen. Is there an issue? I can’t book without it. Thanks
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Beardymcbeardface.
(@crocsandsocks78) reported
Discovered last night that @Natwest has locked my bank account without any notice. Tried talking to them but apparently their staff dont know. Any ideas on how to proceed? Have no fuel and now a days pay down already.
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matthew
(@mattie1da) reported
@natwest i’ve tried chatting up the robot on your app for help but she won’t tell me how to call you guys on wifi instead of spending so much money on credit. £10 just disappeared being on hold for 8+ minutes 😩
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Inks Stickers
(@InksArt) reported
Anyone else having problems with the natwest app today?
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Mischa Kluyver
(@mischa_kluyver) reported
@car_omahony - I cancelled from your app at the end of 2019. I am still being charged today every month. There is nothing on your app/website to let me cancel or contact you to discuss this. NatWest have tried to cancel but been unsuccessful due to something your end. HELP ME.
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Wee Ginger Lassie 🏴 🇩🇪 🇪🇺 🐕
(@janhoppo) reported
@LynnMcMillan123 @weedinkyjim Sorry if I worried you. Just wouldn't want anyone caught out like son. His mortgage application was rejected by NatWest on strength of that debt. He paid it back, but that damaged his credit rating. However, with the help of a decent broker he now has a full offer with Halifax
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David Todd
(@david__todd) reported
@jamesm @NatWestGroup So are they saying they couldn't accept a NatWest bank statement either because I'm sure that would be a massive issue. bonkers!
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pose Terry
(@nurizzatiabdazi) reported
@crocsandsocks78 @NatWest I was recommended to @AntiTrafico_DF they were able to successfully regain access back to my hacked account. They even work on banned, locked accounts. I recommend them✅
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ACRPZ
(@Adobo_Killer) reported
@NatWest_Help Hi. I could not access my Natwest Mobile app. Is the service down?
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Niamh O'Reilly 😷
(@thatniamh) reported
from
Hammersmith, England
Under zero circumstances activate biometric approval on the NatWest app you have been warned. It’s ****
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🥀
(@tellmeimsexy) reported
i know this is very karen but natwest's online support is atrocious
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Richard Shadwank
(@RShadwank) reported
Asked four people so far if I can hold their hand and they've all told me to **** off so I'm going to stand outside Natwest for a bit see if I get any luck there
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Angharad Paull
(@BristolBrood) reported
@Morrisons for some reason your app cleared my entire food order (despite confirming twice on NatWest app) and Inwas left with a measly bit of shopping for a weekend hosting 9 people 😭 Have you been having issues?
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Brad Mace ™
(@braddels) reported
@NatWest_Help i can't remember my login details, go to reset them as a mortgage only customer and you ask for my Natwest bank account or debit card number. i'm a mortgage only customer...
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La Vieja del Visillo
(@LaViejadelVis11) reported
@RevolutApp hi - is there an issue with top-ups to Revolut via NatWest?
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j kelly
(@guiseppa_40) reported
@MartinSLewis Good evening. Are banks allowed to ‘serve notice’- 30 days, telling you you wont be able to bank with them any longer and refusing an explanation? Long standing customer, don’t owe them a penny, nil dodgy #rbos #natwest
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Philip Gamble
(@freeg131) reported
@johnnyratcliffe Yes I have done this several times at my local Natwest. There is a machine that counts them and gives a receipt you can pay in with no charge. Never had any issues. Are these not common?
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Viqqs
(@viqqs143) reported
@NatWest_Help is there something wrong with telephone banking? All I am hearing is ‘welcome to NatWest’ and then nothing else. I have tried callling 4 times now. Also the messaging function is not working
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Beardymcbeardface.
(@crocsandsocks78) reported
@sarahbear3333 @NatWest Nope. Haven't got enough fuel to get there and back. Single bloke and one income that i cant access.
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Charlie Miller
(@Chaz_Miller) reported
@NatWestBusiness been attempting to set up online banking for our PC for months. Completed the application, all parties signed online & had a letter to say it can’t be processed because my email address doesn’t match your records? I’m not a NatWest customer, so frustrating!
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Banking Reform.
(@smepathfinder) reported
BBRS are corrupt. LSS resign! Corruption by Lloyds and NatWest as evidenced by some £1bn in fines paid by Shareholders and not Chairman and Directors. You are the problem not the solution. Your corrupt Company needs closing.