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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (37%)
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Login (23%)
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Transactions (21%)
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Mobile App (14%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Hackney, Paignton, London, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness and Thetford.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Withdrawals | |
| Paignton |
Transactions | |
| London |
Transactions | |
| Trowbridge |
Website | |
| Kettering |
Transactions | |
| London |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Greg
(@Greg60729352) reported
@NatWest_Help I love this bank. Made payment to parents followed by an incoming call from natwest fraud team, held for 45 minutes and then phone put down. Why should I expect anything better #nothappy
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Ste Burke
(@SteBurke44) reported
from
Liverpool, England
Also, **** Natwest. When asked can they help track down where the payments been sent. They’ve said because she’s give him her bank details she isn’t eligible for a refund. ******* rats mate. Snapping my card up as I speak
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kimberleyk
(@kimberl3yK) reported
My 93 yr old Nan has just had her NatWest bank account FROZEN @NatWest_Help Because she tried to transfer money to my cousin’s @monzo bank account 😳 NatWest’s questions: why transfer, what’s your IP address, what version of windows you using. WTF.
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Prosper🌋Mwedzi
(@prosmoon) reported
@mimmitwit @FinxZim But Zim has SECZ which is equivalent to FCA. Bank of England feeds into policy for FCA but they work on different legislation. In UK it’s only NatWest and HSBC which have taken a risk based decision not to service crypto.
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Kim Driver
(@KimDriver11) reported
@VoteYesSept @NatWest_Help Eventually "oh yes, I see it now - it's in the wrong box". (Rubbish - NatWest's automated customer call centres use it when they offer a call-back as an alternative to queuing. The only problem that a 15m slot is actually a two hour slot - and then you're back in the queue!)
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Paul Stepczak
(@paulstepczak) reported
@EmpowerSVS @jul_perry Could NatWest help?
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jane wallace
(@jailew) reported
@RBS_Help why is there a one hour wait time on your fraud reporting line? Not acceptable. Been on call since 8am as your website points you to Natwest. Now joined a very long queue. #badcustomerservice
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Whitlock And Pope
(@WhitlockAndPope) reported
@khaleesi_101 I went down the road to the NatWest branch. They only had three staff in themselves, but they did it anyway and looked pretty displeased when they heard the [redacted] branch had sent me down. Took just under 15 mins. Lovely chap called Les sorted me out.
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Whitlock And Pope
(@WhitlockAndPope) reported
Over 30 years I’ve banked with these guys, but… if anyone has any bank recommendations, let me know. Specifically I’m all about customer service, which @natwest used to make their selling point. ¯\_(ツ)_/¯
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Prosper🌋Mwedzi
(@prosmoon) reported
@mimmitwit @FinxZim There are warnings not bans-you can still use coinbase to sell and withdraw to any UK bank account and it’s the same in the US. At the moment the only exchange I know with a ban is Binance. There are banks which have decided not to support it-only NatWest and HSBC.
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Fionnuala Seddon
(@FionnualaSeddon) reported
@NatWest_Help help just tried to deposit money into my bank account using NatWest ATM and the transaction failed but it didn’t give me my money back
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Susanna Williams
(@organicsdw) reported
I have politely asked you Three Times, by phone, and by digital assistant to transfer credit balance Come on NatWest, and share customer notes between Cora, digital assistant, customer services, phone, emails, credit card and many other departments within your set up..../5
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theBeanMan
(@Sexy_Bean248) reported
NatWest Bank’s customer service is terrible
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pangwing
(@pangwing) reported
@JamesFlanderss @HSBC_UK @MoneySavingExp Finally some acknowledgement of their failed processes! We went with NatWest and are up and running. Our experience with HSBC has definitely put me off ever banking with them again. Just the stress of trying to get a sensible resolution through their "support" was enough for me!
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ｂｅｎｊａｍｉｎ
(@illd0itlater) reported
does anyone know how to set up an overdraft on the natwest app?! ***** I’ve been trying for hours and google didn’t help me
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Jim Smith
(@pearsquasher) reported
@fairycakes I went on a three month repayment holiday with NatWest which was also ****. It seems it wasn’t ATOL protected as I’ve returned from Barbados with a huge mortgage bill.
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Alex Clifton-Melhuish 🔶
(@smilerish) reported
Genuinely perplexed that NatWest thinks 'tomorrow begins today' is a good ad slogan. Besides not making much sense, it sounds an awful lot like 'Tomorrow belongs to me'! #awkward
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David O'Leary
(@Dav1dOLeary) reported
Anyone else having problems with #natwest debit cards? Couldn’t take money out of bank just now 😫
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Dangerous dilettante
(@elyndys) reported
from
Sheffield, England
@NatWest_Help Couldn't do the transaction anyway because the site says my card "has expired" even though it's brand new, not exactly a great day in my relationship with NatWest
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Kweku Akan #FBPE
(@AkanKwaku) reported
@Apple It stopped working on my NatWest App
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Manu Bali
(@bali_manu) reported
@ESPNcricinfo NATWEST INDvENG final where India Chased down 325
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Reidwan Soprano
(@ReidwanCFC) reported
@louisellis1905 NatWest is terrible mate, they think everything is fraud lol, gotta stick with Monzo, they authorise everything
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Goth on a Brompton
(@GothOnABrompton) reported
2/2 When you use the official DNS service, you get letters from the bank(s) notified. Natwest directed to online. Barclays said paper forms. But if you don't use DNS and go to bank website, you get online version straight away. In grief you need clear directions.
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Nader Naccouzi
(@naccouzi) reported
I’ve spent the entire day on the phone with @NatWest_Help with zero results. Over two hours on hold and all to get back control of MY MONEY. Terrible customer service. Answer the phone!!!!!! #customerservice #natwest
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olivia BLACK LIVES MATTER
(@envi_a) reported
ron swanson was right. i should simply bury my money in an undisclosed location and then i will never have to deal w natwest customer service again
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andrew ⚔️
(@PantherAS90) reported
NatWest customer service is absolutely terrible. 😭
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Verity Glover
(@verityglover) reported
@HSBC_UK hi, I transferred £500 to my son’s account today but it hasn’t turned up. I have been into my bank branch (Natwest) and they say payment has gone and it’s correct acc number and sort that I have paid to before. Please help, he’s going off to University tomorrow. Verity
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Chris Ninja Waring
(@Chris_Ninja_War) reported
@NatWest the #service at your branch on Lytham Raod, Blackpool is poor. There is only 1 member of staff working at a busy period of the day, and the line is getting longer and longer
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Richard Hall
(@Richard3KDN) reported
@JuliaHB1 I wonder how long it would be if I pop down to NatWest in York with my hammer and start tapping away on their glass before North Yorkshire police, arrest me and no doubt not in a pleasant way, given I’m brandishing a hammer! And rightly so!
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Sami Mousa
(@samimousa86) reported
@northernrev to show he's anti working class credentials (I would also apply this to Rishi but with a specific focus on free handouts to the shareholders at the publically controlled Natwest)