NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Website (41%)
• Mobile App (29%)
• Transactions (12%)
• Transfer (12%)
• Login (6%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Milton Keynes, Manchester, Maidstone, London, Dunfermline, Leicester, Newcastle upon Tyne, Stalybridge, Southampton, and Barry.

City	Problem Type	Report Time
Milton Keynes	Transfer	9 days ago
Manchester	Website	1 month ago
Maidstone	Website	1 month ago
London	Mobile App	1 month ago
Dunfermline	Mobile App	1 month ago
Leicester	Mobile App	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris (@ChrisXrp2) reported 5 minutes ago

  @CleansedTweets Natwest have never given me problems

• 
  Blue Heart Papi 💙💙💙 (@ElPap1Chu1o) reported 8 minutes ago

  @GreekTheNic @NotFarLeftAtAll I guess it’s a case of iykyk. I’m a NatWest customer so I can tell

• 
  Linda Pennock🙂 (@LindaPennock1) reported 9 minutes ago

  @bsd_junkie @DamianLow3 No, the bank did not back Alison Rose over Nigel Farage; instead, Rose resigned as CEO of NatWest after admitting she leaked private customer details to a journalist.

• 
  Ian Darbyshire (@Ian_darbyshire) reported 12 minutes ago

  @stevemiddi1 @ArturNadol7566 @LloydsBank I have the internal Natwest interest forecasts and they were all going down at that time.

• 
  I L (@iluyimbazi) reported 12 minutes ago

  @isabelrosesss This is NatWest/RBS/Ulster. Most annoying login among banks

• 
  Earnings Prism (@earnings_prism) reported 15 minutes ago

  NatWest Group $NWG completed the acquisition of Evelyn Partners with an enterprise value of £2.7 billion on 30 June 2026. The acquisition transforms NatWest Group's financial planning and investment management capabilities, and it is expected to generate pre-revenue synergies of 20%, increasing fee income and boosting exposure to the structurally higher growth UK wealth market. Evelyn Partners had £69 billion of Assets Under Management and Administration at the end of 2025, which combined with NatWest Group's £59 billion, would have brought total AUMA to £127 billion and total Customer Assets and Liabilities to £188 billion, or c.20% of NatWest Group's CAL.

• 
  Funmi (@Funminz) reported 17 minutes ago

  Joint borrowers earning £150,000+ can now borrow up to 6.5× their income. NatWest will lend at 6.5× for higher earners, but only if they’re borrowing 75% LTV or less. Pros Higher borrowing power — High income earners can access larger mortgages, which helps in expensive markets like London where property prices are high. More competitive offering — NatWest becomes more attractive to wealthy buyers who might otherwise go to specialist lenders. Useful for joint high earners — Couples earning £150k+ combined can stretch further to buy homes in premium areas. Potentially better rates — The article notes NatWest often has best buy rates, so borrowers may get both a high LTI and a good interest rate. Cons Higher financial risk — Borrowing 6.5x income is a big commitment. If interest rates rise or income drops, repayments can become stressful. Lower LTV allowed — To borrow at 6.5x, you must have at least a 25% deposit. That’s a huge barrier for many people. Only for high earners — This doesn’t help average income buyers struggling with affordability. It widens the gap between who can and can’t buy. Could push prices up — Allowing people to borrow more can fuel higher property prices, especially in already expensive areas. This move is good for wealthy buyers who want bigger loans, but it does nothing for regular earners and may even increase market pressure. It’s a strategic play by NatWest to attract high income clients, not a broad affordability solution.

• 
  Judith Cossins (@CossinsJudith) reported 20 minutes ago

  @NatWest_Help NatWest is awful. My partner applied online 6 weeks ago for control over his mum's account (she has dementia). He has power of attorney. He waited a month. No joy. He phoned 3 times. No joy. He went to the branch. No joy. You WILL NOT help him. Utter rubbish. 😡

• 
  mitchelle holland (@mitchlog) reported 21 minutes ago

  @Resist_CBDC Natwest bank tell you to download carbon tracker on their app said would help reduce my bills 😵‍💫😵‍💫

• 
  Mark (@MTrad25) reported 22 minutes ago

  UK stocks to watch — Fri 31 July Month-end, and a strong handover: FTSE futures +0.4% after Asia’s violent rebound — KOSPI up as much as 17%, Samsung and SK Hynix near +30%. NatWest — H1 results, the third big domestic bank in four days, and the pattern hasn’t been kind: Barclays was the FTSE’s biggest faller on its own results day Tuesday. NatWest arrives off a Q1 that delivered 18.2% return on tangible equity and £1.4bn attributable profit. What moves the stock won’t be the profit line — it’ll be margin guidance into a BoE that just showed three hawks. Taylor Wimpey — the most interesting setup on the board. Sell-side positioning is unusually hostile: Goldman cut it to a sell in May, and the broker split now runs 1 buy, 2 hold, 3 sell. It reports into a rate market that spent yesterday removing hike risk — September odds fell to 40% from above 50%. Low expectations plus a friendlier discount rate is how surprises happen. Watch the order book and margin guidance, not completions. ITV — H1 results. UK advertising is the cleanest read on domestic corporate confidence there is. Tech trusts — Scottish Mortgage, Polar Capital Tech. Microsoft and Amazon proving AI demand produced a 17% KOSPI day. The UK vehicles are the second-order beneficiary, and they’ve been sold hard for a fortnight. $EZJ — last session before Castlelake’s firm-offer deadline on Monday. Apollo’s follows on Friday. Whatever happens now happens fast. Oil majors — Exxon and Chevron report today, after Shell’s $9.8bn came largely from trading and refining rather than production. If the US majors show the same composition, that’s a sector-wide signal: the money in this crisis is in moving barrels, not owning them. The month that was: the FTSE 100 touched a record high this week. The KOSPI is down ~25% in July, its worst month since 1997. Same AI story, opposite ends — because London owns almost none of it. The index everyone calls old-fashioned just won a month by not owning the thing everyone wanted. Worth remembering next time that’s framed as a weakness.

• 
  Von Trapp (@Deathrayspex) reported 22 minutes ago

  @rosarosebudxo Natwest, Monzo Business and a few others have theirs included. Id avoid Quickbooks as its awful. Had to switch to their MtD compliant version from Self Employed model and its shiiiiit.

• 
  Lyn Hamilton (@LynHami27606202) reported 26 minutes ago

  Anyone else having problems with their NatWest Banking App following the last 2 phone updates? Last time I had to phone NW and they said they had others saying the same. I had to delete and reinstate my APP. I had an update last night and now can’t get in my NW Banking APP again

• 
  Tania Falk (@FalkTania) reported 28 minutes ago

  @support_desk79 @NatWest_Help is this an official NatWest support account?

• 
  Jumpers For Goalposts (@Anthony86619842) reported 29 minutes ago

  @NatWest_Help 35 years as a NatWest personal and business customer and zero understanding of my business or the support you’d expect from your bank. Utterly aghast…..

• 
  Pizza factory (@Pizzafacto90385) reported 31 minutes ago

  Hi NatWest,@NatWest_Help My Ebix Cash Forex Card has been retained by an ATM at Tesco, 825 High Road, Leyton, London, E10 7AA. The card got stuck during a transaction and I was unable to retrieve it. Could you please advise me on the next steps and help me recover the card as soon as possible? Please let me know if you need any additional details from me. Thank you for your assistance. Kind regards,
Ankith Kumar +44 7552909851

• 
  Liam⚡ (@TheDeanio) reported 32 minutes ago

  @MmisterNobody Yes when I was going through an awful time I lost all my savings after listening to a bunch of fools about crypto. Pretty much everything I owned did well for a few weeks and all kinds of rich clowns be talking about HODL this HODL that like they're all some sort of secret alliance with the elites. I literally would have a bunch of different types of currencies so I had a variety. I could keep someone in for a good while and the moment I sold my bit of a specific coin, it would get a massive boost lol. One of them boost by like 10x within hours after me taking it out like they do it on purpose or something. The rest that I kept in just went down pretty much every day and some got rug pulled out of nowhere lmao. In the end I ended up that ****** up I made a stupid decision to take a loan out for only £10 grand where I got charged nearly £4-5 grand in interest from NatWest in just under a year. I ended up losing everything and I was guided to go insolvent lol. Still ****** now from it all and many people have the cheek to steal things from me. They want me dead, quietly suffering or locked up. They've told too many lies on my name because they couldn't take me out. Some of them have made a whole life out me these last few years too. It's quite hilarious. *********.

• 
  AbolishHolyrood (@exilejock) reported 38 minutes ago

  @SigniusNetworks @PippaCrerar @Annaisaac Except he did meet the criteria. NatWest CEO Alison Rose had to resign due to her serious error after discussing Ferage's bank details with the BBC. The NatWest will have learned their lesson.

• 
  Maurice Andrews (@maurice_an63983) reported 39 minutes ago

  @Neccccy No because he at the moment doesn't support HBOS Lloyds Banking Group Barclays RBS Natwest Unicredit Private Equity Vulture Funds serious criminal activities fraud forgery perjury false declaration to courts

• 
  Lady Nikki Tees of Lochaber (@1950sLibrarian) reported 39 minutes ago

  @johntierney73 @NnatMmac @NatWest Natwest refused 2 payment on my account when my card was cloned. They knew I didn’t spend nearly a grand on Amazon or eBay usually. They then cancelled my card, issued a new one, and gave me a temporary overdraft to cover my standing orders & direct debits etc. Good service

• 
  Matt Connolly (@MattCon90191238) reported 39 minutes ago

  @ikeijeh @MetroUK Until quite recently the City had done a good job of resisting ugly modern towers (with the exception of Natwest Tower). And then suddenly in the early 00s the gloves were off and it became a free for all. Was this down to any one individual?

• 
  Liam⚡ (@TheDeanio) reported 41 minutes ago

  @MmisterNobody Yes when I was going through am awful time I lost all my savings after listening to a bunch of fool about crypto. Pretty much everything I owned did well for a few weeks and all kinds of rich clowns be talking about HODL this HODL that like they're all some sort of secret alliance with the elites. I literally would have a bunch of different types of currencies so I had a variety. I could keep someone in for a good while and the moment I sold my bit of a specific coin, it would get a massive boost lol. One of them boost by like 10x within hours after me taking it out like they do it on purpose or something. The rest that I kept in just went down pretty much every day and some got rug pulled out of nowhere lmao. In the end I ended up that ****** up I made a stupid decision to take a loan out for only £10 grand where I got charged nearly £4-5 grand in interest from NatWest in just under a year. I ended up losing everything and I was guided to go insolvent lol. Still ****** now from it all and many people have the cheek to steal things from me. They want me dead, quietly suffering or locked up. They've told too many lies on my name because they couldn't take me out. Some of them have made a whole life out me these last few years too. It's quite hilarious. *********.

• 
  Pat Yale (@patyale) reported 41 minutes ago

  Been out to buy a phone packet to allow me to ring NatWest and ask why no transactions are showing on my account today. The guy effectively said 'it's a general problem'. No apology, no suggestion of when it might be resolved, no reassurance that money was safe. British tax-

• 
  Joe Smith (@IzriteAD) reported 42 minutes ago

  @peterjukes This was literally 3 years ago, the article states the short position was held since the spring of 2023 before the announcement that coutts closed his account. If Farage got the letter in June 2023 but they were already shorting NatWest, then this will be a non-issue.

• 
  Friedericke Johnson (@Alfonsiawarrior) reported 44 minutes ago

  @BarclaysUKHelp @NatWest_Help @firstdirecthelp - NatWest after 20yrs lost £500 on fraud w no help so want strangle them, Barclays close a/cs via HQ, discrimination, FirstDirect just plain ignore you! Left them all!

• 
  Cmdr_Green🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 1.0 @liilBarcodeliil (@Stg_Gr33nz) reported 46 minutes ago

  Let me guess they are going after there own customers Picking and choosing whom to target and bankrupt there is always a problem, it will be them! causing it Blackout incoming, whats next HSBC, Natwest or the Bank of England collapsing on itself shareholders abandoning ship?

• 
  Ali@Makely (@MakelyStudio) reported 47 minutes ago

  10 years. 50M+ users. £11M+ revenue impact. Citibank. Mercedes. Sky. Virgin Media. NatWest. I spent a decade fixing conversion problems at companies most startups would kill to work with. what I learned: the same broken patterns show up everywhere - onboarding that loses people in the first 60 seconds, pricing pages that confuse instead of convert, signup flows with friction nobody ever fixed. now I build the same systems for funded startups.

• 
  Maurice Andrews (@maurice_an63983) reported 48 minutes ago

  @trussliz Liz Does that include fighting the corrupt fraudulent disease ridden HBOS Lloyds Banking Group RBS Natwest Unicredit Barclays also their legal support UK government?

• 
  Palash (@ABiggerSpalash) reported 53 minutes ago

  wtf i never noticed rajeev shukla was there at the natwest final too 😭

• 
  lostinfens (@lostinfens1) reported 54 minutes ago

  @smashingdildos One of the reasons I'm shutting down my Natwest accounts.

• 
  Deborah 🇺🇦 (@deborah_hilliam) reported 59 minutes ago

  @MartinSLewis The BBC had a piece on their website yesterday about cheques from HMRC not scanning on the app and she had to go miles to pay it in. My elderly housebound mum had the same problem this year. My sister tried to scan and pay it but it wouldn’t work on the NatWest app.