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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (24%)
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Mobile App (19%)
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Transactions (17%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester and Southminster.
| City | Problem Type | Report Time |
|---|---|---|
 Barlestone |
Transactions | |
| Truro |
Login | |
| Swansea |
Mobile App | |
| City of London |
Mobile App | |
| Brentwood |
Website | |
| Basildon |
Transfer |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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James Edwards
(@JDEdwards86) reported
Just heard that NatWest group now give 6 months paternity leave - 12 was full pay, 12 was 90% (I think?) then down to stat. Goals. The National ‘Elf could learn a few things. 2/2
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Christopher Brooker
(@brookercable) reported
@alexisconran @channel5_tv Very useful information. But I’m still confused about how the scammer got entry to the banking app with just an OTP code. NatWest require entry of customer number, PIN and passcode. I will now use a Sim PIN but réalisé it needs entry whenever the phone is restarted.
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Banking Reform.
(@smepathfinder) reported
What do Lloyds and NatWest customers have in common? Apathy! Close your accounts now. They are closing branches so they do not care about the personal touch? Service levels are dire and complaints and fines are as well. Customers and Shareholders should not pay fines for Director
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MorpheusWright
(@Blue_BuddhaTW) reported
@OldhamChronicle pls not housing. Trams & road traffic alone on noise pollution, never mind there is no "green space" for children. needs something to include the Natwest bank too. Oldham does not have a working/historical mill and its almost where "home of the tubigrip" was invented.
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Steve McGuiness
(@Mac1965) reported
I've been with @NatWest over 30 years. Won't be much longer! Does anyone have a good long-term experience (especially customer services) with any bank?
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Simon
(@Sym0n) reported
@firstdirecthelp are there any issues for you with faster payments today? I had a long established Standing Order leave my account just after midnight but its not appeared in my @NatWest_Help account yet and it's now made me overdrawn. Or is the problem with Natwest?
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Robin Webdell
(@RobinWebdell) reported
@NatWestGroup nightmare using NatWest to set up a Standing Order to pay a Credit Card. App won't let you do it & no clear directions online or help from assistant. #Frustrated #KnowAnyBetterBanks?
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Nicole Gibson
(@thenicolegibson) reported
Sat in @NatWest Yeovil being told I can have 12 months of my bank statements printed off for sustainability. It’s a few A4 sheets of paper for a customer of 25 years. Not impressed.
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Ed Vulliamy
(@edvulliamy) reported
@BarclaysUK I’m a grateful customer at Barclays Notting Hill Gate (refugee from awful NatWest). Totally dependent on impeccable personal service of marvellous staff there. Anker this morning, the diligent ladies other occasions. I beg you: don’t even CONSIDER closing this branch.
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@tweehead
(@TweeheadPm) reported
@S_Hammond "Zahawi & Zahawi currently owns 17 property titles, according to Land Registry records, including three buildings acquired for about £19m in central Wimbledon during 2016, that include the site of a NatWest bank and an office block" Did this affect your "disappointment"?
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Ruthiechristianmedia.com
(@ruthiemo2) reported
@MartinSLewis I opened two natwest accounts for two of mine for child trust fund by government. I forgot about them. I went to track them down and natwest said they could not find the accounts.
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Nigel Hobden
(@NHNTweets) reported
@NatWest_Help When will you give us the feature for payments in notifications as most other banks support this except NatWest & you already show us payments out notifications so you have the system in place.
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Topic Thunder
(@Welly1906) reported
@NatWest_Help Why is NatWest still terrible at customer service or even the basics still in 2023. Wife gets a message via her online banking that he account has been restricted. Contacts Nat West yet they can’t tell her why though can see it is and has been cut of X3 times 😡
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Paul Cole
(@ClaretPaul26) reported
What an absolute shambles the new #NatWest branch at CMK is😡There appears to be one person on the door, one customer service assistant and one person on the one and only cash desk in a huge building. Very poor.
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XRPC
(@CRYPTO_hitman) reported
@CryptoSeq @coinbase What bank do you use? Natwest are garbage for blocking crypto deposits
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Knight Watchman
(@knightwatchman) reported
@GogiKafka The way ICT fans go mad at paytm series wins and performances, its safe to say that natwest 02 final would have broken the internet.
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Akian
(@AkianFluff) reported
Day 2 of no greggs brekkie @GreggsOfficial fix your NatWest card processing plz 🥺
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Mel Barfield | Copywriting (she/her)
(@allcopymel) reported
@fierce_content I use FreeAgent for what you've described above and I was able to submit my self assessment through the FreeAgent site itself, which was handy. Haven't used Xero so can't compare. FreeAgent is free through my banking (NatWest).
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Faith Williams
(@faithy18) reported
@NatWest_Help what a disgrace you’re bereavement team are. The amount of errors you’ve made following my Dads passing. It is a difficult time without the extra stress you are causing my family. Such a shame after my Dad worked for NatWest for much of his working career.
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Rich Hoblyn #RZST 〓〓 🇬🇧 #MAG #T4D
(@itsrichhoblyn) reported
@NatWest_Help @NatWestBusiness The Business is now in the liquidation process. If it had had the correct support since lockdown it might have been able to garner some decent contracts but NatWest just failed to appreciate the opportunity. A general lack of support & some obtuse bureaucracy didn't help
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PropertyCohort
(@PropertyCohort) reported
Effective from today (31st January), NatWest has announced it will make further rate reductions on new and existing customer products. New business purchases will see rates lowered by up to 15bps and selected 2 and 5 year deals lowered by 12bps. Remortgages will go down by 24bps.
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Rich Hoblyn #RZST 〓〓 🇬🇧 #MAG #T4D
(@itsrichhoblyn) reported
@NatWest_Help My relationship with NatWest is now terminated. There's nothing to discuss. The lack of Business support & understanding has been alarming
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sharon and dolly
(@sharon58642664) reported
@TaylorShone @NatWest_Help @TaylorShone garage owner said they're NOT allowed to put one on it as it belongs to NATWEST I told him he was stupid **** I couldn't help it as few amhad already lost their money today it would've only been 1person 🙄
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Common Northerner
(@AndyJGreaves1) reported
@HSBC_UK You're *************** ! I did all that and spoke to your helpline. The issue is that you did not recognise NatWest !!
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Christina Lloyd
(@ChrissieLloyd78) reported
@NatWest_Help why can't I choose HSBC to make a Payit payment to my Natwest account when they are part of the Payit banks according to your own website?
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👨🏿🦯
(@ibzsmo3k) reported
I get NatWest card. You can deposit **** in it without it taking 40 minutes pathetic
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PropertyCohort
(@PropertyCohort) reported
Effective from today (31st January), NatWest has announced it will make further rate reductions on new and existing customer products. New business purchases will see rates lowered by up to 15bps and selected 2 and 5 year deals lowered by 12bps. Remortgages will go down by 24bps.
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Joe Kirk
(@_hosayy_) reported
Just seen .@pritipatel eating some poo down the local NatWest
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York Access Hub - Bill Clayton
(@YorkAccessHub1) reported
Very sad to hear of the planned closure of the NatWest bank in Heslington. This follows the closure of Barclays and Lloyds branches in recent past. This comes at a time when so many in the local disabled community can’t access banks in York city centre due to the Blue Badge Ban.
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Richard Charman
(@RichardCharman1) reported
This afternoon was a classic example. I used my MasterCard (NatWest debit) in a French pet-shop in Revel. I used the contactless approach. It did not work. I then used my MasterCard (NatWest debit) in a French supermarket Intermarche - used chip and pin in Revel. No problem.