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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (33%)
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Website (25%)
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Mobile App (25%)
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Login (17%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Swindon |
Website | |
| Sheffield |
Transactions | |
| Didcot |
Mobile App | |
| Stockport |
Mobile App | |
| Manchester |
Login | |
| Bolton |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Ruth
(@Rooticles) reported
@AmazonHelp Hi Cara, I've already had three conversations with customer services who each time are telling me the issue is with Natwest, so I'm going around in circles. @NatWest_Help are also aware if this.
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Gillian McCusker
(@GYMcCusker) reported
What an utter shitshow @NatWest_Help and @RBS_Help are 🤬 quite frankly, they have stolen our money, holding it hostage while they hope we forget about the issue and stop pestering them. Having RBS deal with a fraud report made in error by NatWest is just ridiculously stupid.
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Bunce #bunce
(@notBloss) reported
@TrueNerth @anon_opin They won't collect things specifically designed and marketed to be collected, though. They will collect pointless **** like NatWest advertising pigs. Its all random.
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Ness
(@jibberjabberuk) reported
@HalifaxBank I've actually gone online this afternoon and opened an account with NatWest, got an account number & sort code and without an appointment went down with his birth certificate and it got validated by the first assistant I spoke to. It doesn't need to be so complicated.
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Habla🤍
(@hablaxs) reported
@NatWest_Help I am experiencing issues with the NatWest website for a week now.I have turned 18 and I’m unable to access the online portal. I’ve also tried to call the number provided multiple times but I’m left on hold for hours .Is there anything you can help me with??
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tim cooper
(@herbeders) reported
@NatWest_Help international transfer made on 27 July. Still not arrived, every week…ring back in 5 working days…can I escalate please…yes, my supervisor will ring you…in 4 working days. No idea where the money is or if I will hear from the supervisor. Not good enough NatWest
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Gail
(@Hennyhennies) reported
@gettagripfolks @mathano4 @SVPhillimore It's not all about money either, but attitudes - the problems menopausal women face are often ignored & many skilled older women end up leaving the workforce prematurely. I haven't seen NatWest doing a campaign on that
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Jonathan Curry
(@jpsc01) reported
@F15JCM @NatWestBusiness And I would rather not have to speak to Natwest Business. But I have an issue and their automated system it turns out it doesn't seem to work on a Mac and if you go IOS asks a series of questions and the says someone will be back in 3 hours time.
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James Murgatroyd
(@mrmurgsmaths) reported
@Mr_H1978 O Levels for me. I'd been working full-time for a month for NatWest and took the afternoon off. Just needed to get 4 Cs or better, including Maths and English, to confirm my job. Whole process took about 10 minutes from memory.
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Heather Jones
(@heatherjonescom) reported
NatWest bank is taking 20 working days to close an account. Why does it take so long?
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Sophie Elizabeth
(@Swagphiie) reported
@NatWest_Help Hey NatWest, I have applied to open an account with yourselves and have uploaded my identification documents. I hoped to use the switch guarantee service but wasn't given this option? Will I be able to do this once my ID has been verified? Thank you
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Chaz
(@taffaroo97) reported
@Danswfc1867 Do you bank with NatWest pal? If so then that's your issue
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JustJess✌🏽
(@JD90xx) reported
@NatWest_Help I have tried opening accounts for my two daughters age 12 and 15. I have gone through the hooyou process and added my natwest bank details & their passports. We lost all birth certificates in a house fire a few years ago so can't provide these. Can you help?
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Tara Lindstedt
(@tara_lindstedt) reported
@kingofchezo_WBA @NatWestBusiness Impossible to call a NatWest branch! All numbers get diverted to the dumb BOT! Had a call from Swiss Cottage Branch but can’t contact them back!
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redblondebonce ❤
(@blondebonce) reported
@michael_merrick @NatWest That's awful! Halifax just offered us a good fixed rate & no fees!
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KT
(@KateM121211) reported
@Celestite66 @Crypto16942596 @zoeharcombe We had exactly the same problem with NatWest - took days and endless numbers of phone calls to get sorted 🤬
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Sam Russell
(@sam_russell91) reported
@michael_merrick @NatWest Oh. That makes sense now. Assuming the plan is to secure a new deal ASAP due to rising rates (I’m guessing here), you could move elsewhere and borrow the additional funds to pay ERCs. You will pay additional interest, however. I do think a good broker will help.
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Charlotte Gill
(@CharlotteCGill) reported
Companies like NatWest could venture into discriminatory territory the more they create “inclusive” policies - like funding people’s medical treatment. They don’t seem to have any system for deciding what would make a treatment worthier than another. It’s all down to lobby groups
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Rosie
(@OOTDbyRosie) reported
@NatWestBusiness finally got access to online banking. Now I’m told that NatWest staff changed the format of my phone number, and now I’m in a three day cooling off period on restricted access, with no explanation as to why it’s necessary. Can’t find anything online about this!
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soph v. 9669
(@sophb66) reported
@NatWest_Help Hmmm….why? Just tell your mortgage company to stop texting me about my mortgage, I am no longer a NatWest mortgage customer, you drove me away with poor rates and non existent customer service.
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John Elah
(@elah_john) reported
@toadmeister WHAT THE ABSOLUTE ****!!??? Is this true? If so the government needs to stop this as NatWest is still owned in part (48%) by the state i.e. the British taxpayer.Many of whom are customers who NatWest has shafted through high borrowing rates,low deposit rates,& lost share capital!
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George Shovlin
(@gshovlin) reported
DO NOT APPLY for a new @NatWestGroup credit card for use abroad. Ridiculous technical demands, three telephone calls, one branch visit (all lovely people) and STILL NO CARD. And I have been a customer for 40 years AND already have a NatWest Credit Card.
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🇺🇦🐄Les Vaches...🐄🏳️🌈
(@CheerfulNemesis) reported
@SVPhillimore @MailOnline How about you have a look and see what the NatWest website says vs what the Daily Heil says?
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Henrietta
(@Henriet06948348) reported
@hatpinwoman @Fr4nkie_Spence Natwest Are you going to fund other protected health issues of you employees? Surgery and treatment for disabled staff, IVF…. Otherwise you are promoting the needs of one small group.
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jammer Ⓥ 🏴☠️
(@findjamski) reported
@robertsessford1 @NatWest_Help Who knew NatWest had so many awful customers ...
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RaeRubyRae
(@RaeRubyRaeK) reported
@MartinSLewis Hi Mr Lewis, @NatWest_Help are forcing me & all their customers to have @TransUnion credit scoring on their account app, surely we should be allowed to opt out of this if we don’t want it? Any help appreciated. NatWest never asked my permission to share my info.
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Gamepopper
(@gamepopper) reported
Well, that's the THIRD time I've had to contact Natwest to close my help to buy ISA. Hopefully now, with them setting it to be urgent, it'll be closed this time.
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AmyLouise
(@Bratty_little94) reported
@ucas_online It's not the banks problem as I tried Barclays then NatWest and had the same problem with both
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Emma Chivers
(@Emmaharris308) reported
@LloydsBank My husband and I were trying to buy a mattress. The payment wouldn't go through on his card. Then I tried our Lloyds joint account card, still wouldn't go through. In the end I had to use my NatWest account, no problem. Issue with payments today?
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Rufio
(@rjp260) reported
Called Nat West and used call back service as busy and got call back 17 minutes later to be told lines busy! @natwest @goingroundincircles