NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Website (38%)
• Mobile App (23%)
• Transactions (12%)
• Withdrawals (12%)
• Login (8%)
• Transfer (8%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Manchester, Maidstone, London, Dunfermline, Leicester, Newcastle upon Tyne, Stalybridge, Southampton, Barry, Canterbury, Sittingbourne, Didcot, and Northampton.

City	Problem Type	Report Time
Manchester	Website	8 days ago
Maidstone	Website	11 days ago
London	Mobile App	11 days ago
Dunfermline	Mobile App	13 days ago
Leicester	Mobile App	14 days ago
Newcastle upon Tyne	Login	18 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ali@Makely (@MakelyStudio) reported 5 minutes ago

  10 years. 50M+ users. £11M+ revenue impact. Mercedes. Citibank. Sky. Virgin Media. NatWest. I spent a decade fixing conversion problems at some of the world's most recognised brands. what I learned: the same broken patterns show up everywhere - onboarding that loses people in the first 60 seconds, pricing pages that confuse instead of convert, signup flows with friction nobody ever fixed. Now I build the same systems for funded startups.

• 
  Matt Connolly (@MattCon90191238) reported 5 minutes ago

  @ikeijeh @MetroUK Until quite recently the City had done a good job of resisting ugly modern towers (with the exception of Natwest Tower). And then suddenly in the early 00s the gloves were off and it became a free for all. Was this down to any one individual?

• 
  Naveen | AI • Dharma • Truth (@anaveentalks) reported 9 minutes ago

  @AndrewAndru2012 @VerdeSelvans the phone is still usable while it’s indexing, but expect it to feel a bit slower, warmer, and with higher battery drain for the first few days (sometimes up to a week depending on how much data you have especially photos and messages). It runs in the background.On UK banking apps: so far most people are reporting that Monzo, Barclays, Starling, NatWest, Santander etc. are working fine on iOS 27 beta.Rollback is possible but annoying you’ll need to restore via a computer in recovery mode, and you’ll lose data unless you have a backup from before you installed the beta. Beta backups don’t always restore cleanly to older versions.

• 
  Fordy (@Andyfor03298768) reported 11 minutes ago

  @NatwestB @TunnelGuruVPN NatWest bank Bedford, what a shower of ****. Me and my Mrs have banked with this lot for 30+ years and we cannot even take our own cash out in large amounts! Twice we had meetings totalling about 4 hours and they ask the same questions and we answer every one but still no cash.

• 
  Tariff Turnip (@MetaverseGamma) reported 11 minutes ago

  @mrsDugskullery @p0Intyhead @LBC What exactly is that you think happens when a bank collapses? It’s certainly not just the shareholders that lose out, if Brown had let Natwest collapse they would have had to insure £2 trillion of customer deposits, something tells me that might have cost more than a bailout.

• 
  Banilla (@brd_smth) reported 13 minutes ago

  @0ldEnglishman @iforgotthefall Literally nowhere does that say anything about student loans. No matter how much you wanna grok something, you can’t access a student loan unless you’re British or settled. If NatWest wanna loan a Bulgarian £10k than that’s on them. Not the tax payer.

• 
  Di Beirne (@ScattyCat) reported 14 minutes ago

  @HMRCcustomers Hi - is there a problem making payments on the app with NatWest? Been trying to pay for 3 days but keep getting blank screen on NatWest app after logging in to authorise payment. I do suspect it's a NatWest problem but I know how busy you are atm so maybe it's you

• 
  BANG!³ (@Str8Buckets_) reported 17 minutes ago

  There needs to be something about Ultra @Revolut but just below private banking I'd love that concierge service NatWest are marketing to me but at Revolut

• 
  Jack Regan (@999Sweeney) reported 23 minutes ago

  @paullewismoney I wouldn’t use them if I could, NatWest are awful

• 
  PAUL GODWIN (@godders2304) reported 25 minutes ago

  @McNicol94 @NatWest_Help Same here. Two different atms. And Post Office. NatWest phone Adviser said it must be my card. Tried to issue a replacement card and couldn’t action that either. What’s happening @NatWest_Help

• 
  Musa (@mkhankhakwani) reported 26 minutes ago

  NatWest is a **** bank they stole my money as well

• 
  Lyn Hamilton (@LynHami27606202) reported 26 minutes ago

  Anyone else having problems with their NatWest Banking App following the last 2 phone updates? Last time I had to phone NW and they said they had others saying the same. I had to delete and reinstate my APP. I had an update last night and now can’t get in my NW Banking APP again

• 
  ADEBAYO101 (@ADEBAYO1018) reported 30 minutes ago

  @groke I want to help template how reviving sort from NatWest bank with sum of 1.2 million pounds in to Barclay sms

• 
  Gen Kofi🇬🇧 🇬🇭 (@Ko_fi_Ob) reported 33 minutes ago

  @Lifeofdavie_ Most banks are shutting down due to 90% automation of processes. I have an account with NatWest, the branch in my town has only 2 staff: One teller/customer advisor and Branch Manager/Lead. Machine to deposit coins, cash in, pin resets, cheques scanners, digitised processes!

• 
  Mancunian 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Mancunian63) reported 34 minutes ago

  @NatWest_Help customer service at natwest is dead. Got a platinum account that's useless. The insurance it comes with is worthless. Rang to complain, and they transferred me to the insurer I was complaining about. They tried to fob me off by transferring me to someone else. Joke.

• 
  Jijingi u Ter (@jijingiUter) reported 39 minutes ago

  @iSlimfit God bless them indeed Deloitte leads with 26 weeks full pay from day one (flexible too can spread it out), same for NatWest, Aviva, and BT. Proper family support like this is a game-changer. Makes you wonder when more sectors (and countries) will catch up.

• 
  Jumpers For Goalposts (@Anthony86619842) reported 42 minutes ago

  @NatWest_Help 35 years as a NatWest personal and business customer and zero understanding of my business or the support you’d expect from your bank. Utterly aghast…..

• 
  Boogie Sham (@hard77593) reported 45 minutes ago

  Anyone had a problem with opening a NatWest business account? I've been waiting a month!! No one answers the phone, I've been waiting for 40minutes this morning, no one answered. Online you get Bots. Fed up!

• 
  Joe Smith (@IzriteAD) reported 46 minutes ago

  @peterjukes This was literally 3 years ago, the article states the short position was held since the spring of 2023 before the announcement that coutts closed his account. If Farage got the letter in June 2023 but they were already shorting NatWest, then this will be a non-issue.

• 
  Di Beirne (@ScattyCat) reported 46 minutes ago

  @NatWest_Help 2/2 problems. I've contacted HMRC, they said it's not a problem at their end, must be NatWest as I can log in, but then approval screen is blank. Is this a known issue? Please ask your I.T. to fix it. Been waiting for a reply in app customer service for over 10 hrs

• 
  Aparajithan N (@aparajithan) reported 47 minutes ago

  @kartik_kannan Impossible, not even news… but thats also the reason I sat through the entire Natwest final in 02 because I was leaving for the US right after that & was afraid that i may not get to see another game for a few years… though that didn’t happen… but glad i sat through that game.

• 
  Proper Memes 〓〓 (@Proper_Memes) reported 51 minutes ago

  @Blokeonabike2 @RupertLowe10 I quit Natwest years ago for their atrocious service. Took me years to close an empty ISA despite contacting them several time. I opened a personal account with Starling so I could have a business account with them. Comes with free, simple invoicing/bookkeeping system too.

• 
  P Crizzle (@p_crizzle) reported 51 minutes ago

  @NatWest_Help I wish to make a complaint about the service I’m receiving from NatWest in respect of a Business Bank Account application. We’ve already received compensation for one complaint but the bank are being obstructionist, awkward and frustrating.

• 
  Annurag P Rekhi (@Dravidict) reported 51 minutes ago

  @UnscriptedViews Yehi Ashwathama hai. Bro was there when Yuvi played the Natwest finals. Bro was there when 2 of Yuvi's students chased down DC's target without breaking a sweat

• 
  Nde Ehugbo (@CaptEnai) reported 52 minutes ago

  @Big_Mck I used to once use my NatWest, Lloyds card in Nigeria ATM. No issue. Problem started with Buhari

• 
  Nathanial (@ForgetNr) reported 53 minutes ago

  @MrFamilyOffice It’s Natwest service with a fancy name on the door

• 
  Pat Yale (@patyale) reported 55 minutes ago

  Been out to buy a phone packet to allow me to ring NatWest and ask why no transactions are showing on my account today. The guy effectively said 'it's a general problem'. No apology, no suggestion of when it might be resolved, no reassurance that money was safe. British tax-

• 
  Mortgage Solutions (@mortgagesols) reported 60 minutes ago

  NatWest has launched a fund to help housing associations buy affordable homes from housebuilders. 👇 Link to article in the comments

• 
  Three Shires Head (@ThreeShiresHead) reported 1 hour ago

  @AaronBastani My Samsung S23 Ultra is insured through NatWest. I had a cracked screen, broken charging port & damaged frame. Paid £50 & got all three problems fixed plus new battery, all data restored. Took a man in a van at my house about an hr. Don't see the need for these EU restrictions.

• 
  🌓caleb🐁🧛🧛 MERCH STORE OPEN🧛🧛 (@m0mento_) reported 1 hour ago

  @satsumchi the banking hub in town has a natwest rep in on tuesdays that might be able to help figure out what the problem is if u cant get it sorted online xx