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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (30%)
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Website (30%)
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Mobile App (30%)
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Login (10%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Transactions | |
| Oldbury |
Website | |
| Edinburgh |
Transactions | |
| Ealing |
Website | |
| London |
Login | |
| Bristol |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Scott
(@sjb991) reported
Trying to set up motorcycle insurance with #MCEInsurance is like trying to pull my own teeth out, via my arsehole! Last week, encountered payment problem twice, even though payment authorised via @NatWest_Help #Natwest app twice, yet two full payments were taken! Today, same 1/2
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mark anthony crivelli
(@mark_anthony50) reported
Natwest have the worst record out of 18 financial institutions when it comes to having customer complaints upheld by the ombudsman. Bear that in mind when you chose your bank
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Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am
(@sadcjp) reported
Apparently, it's a commercial decision for NatWest to freeze and close accounts of "people" who use NatWest accounts to pay Israeli national health insurance via the govt website Natwest must know preventing payments for health insurance could have deadly ramifications
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Jane Farmer
(@janea216) reported
@EgressSoftware Please tell me why I can't access an encrypted DSAR from @NatWestGroup It appears that NatWest staff have no means of contacting you to find out what the problem is. #PGwidow
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Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am
(@sadcjp) reported
Apparently, it's a commercial decision for NatWest to freeze and close accounts of "people" who use NatWest accounts to pay Israeli national health insurance via the government website Anyone see any rationale and connection or is the obvious, the truth that they are hiding?
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Melz 🏴
(@Melzmelz1) reported
@gowdavy No problem with RBS In England, they are after all an English bank, raving unionists and now renamed NatWest.
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Thoroughbred Tales
(@ThoroughbrdTale) reported
Then couldn’t sleep thinking about it. With the help of a couple of owners and NatWest I managed to get the money together to buy him. Richard again excelled himself in brokering a deal which meant we could get him. This year he covered about 70 mares which was fantastic for GB
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Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am
(@sadcjp) reported
@IsraeliAvraham The fact that Natwest closed his account before mine proves it was something they "think" he did but the ONLY thing he did was try to pay health insurance. I doubt any sane person would describe the Israel Government Health Service as a branch of the Mafia
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Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am
(@sadcjp) reported
@thebigbadger Natwest hide behind generalities as they know they could be sued if they told the truth. I have made a formal complaint to Natwest as this has to be done but rest assured this is going to the Ombudsman Everything is frozen no access no login can't even get statements
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Robin Williamson 🚴♀️ 🎸🚂 🇪🇺😬
(@stuntbutt) reported
Hey @NatWest appallingly poor service in your #ealing branch. Simply not enough staff, no management of the waiting area, no triage of customers and long wait. Staff member serving went off to verify another transaction without apology or notice then tried to sell me insurance!
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Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am
(@sadcjp) reported
@antisemitism Apparently, it's a commercial decision for NatWest to freeze / close accounts of people who use NatWest accounts to pay Israeli national health insurance via the govt website Anyone see any rationale and connection or is the obvious, the truth that they are hiding
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Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am
(@sadcjp) reported
@Gilana25 I have had that also but freezing current accounts without notice at all leaves you with no access to cash or your own money as Natwest stick to it for 60 days
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Horse Makovitz
(@Ron_Shirt) reported
@NatWest_Help Finally sorted this out. It may be useful for others who have experienced the same problem. The text message from Natwest containing my code was originally recorded as being sent TODAY. Later in the day the date was recorded as Wednesday which made sense. What an anxious time😱
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Hardy Would
(@handywould) reported
@PaddyNoWheels @AaronDiskin1 @1rhysparsons If they aren't taking RBS and Natwest that would suggest they've been blacklisted as they're under the same parent company. My mate had the same issue when he couldn't pay a debt owed to them.
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Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am
(@sadcjp) reported
@LordJohnMann Apparently, it's a commercial decision for NatWest to freeze and close accounts of people who use NatWest accounts to pay Israeli national health insurance via the govt website Anyone see any rationale and connection or is the obvious, the truth that they are hiding
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Vicky Taylor
(@VickyTaylor76) reported
Absolute **** show #RoyalBank #NatWest blocked my account - made me go to the only branch in Edinburgh to show ID and an invoice then the teller goes away for more than twenty minutes to make a call… are you a digital bank, a telephone bank or a branch bank!? Failing at all 3.
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Jonny Douglas - Designer, Curator, Compere
(@JonnyDouglas) reported
Just found out that last year, in the middle of a global pandemic. @Natwest kindly doubled the interest on my overdraft - I've been paying 40% (was 20%) for 12months! Customer service's response on the 'increase': "If you have used the overdraft the charges are legitimate." 🤯
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🎧🎤DJ Sonic 🎶🔊
(@brian_baileydj) reported
UK banks have become nasty towards people applying for accounts and shutting them down when u havnt done nothing like Santander,Halifax,llyods,Barclay's,NatWest,HSBC,TSB they're ran bye corporate bully's target innocent people on daily basis they could turn on you @ any point
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Prometheus2021
(@Prometheus2010) reported
Just logged into my bank. They are now stating "biometrics" to be used soon in the future to access your account via an app. #natwest #banks #biometrics
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dave
(@Dave922435271) reported
@OpCryptoUK @scot_munro NatWest have blocked payments to Binance, but that say there will be no issues with me cashing in my crypto from Binance to my NatWest account. I need to find a uk crypto friendly bank, to deposit my profits into. Cause NatWest ain’t getting them….
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Laura Ashley
(@lauz_x) reported
I’m not even joking when I say don’t ask me if I’m okay 👏🏼 I was in ******* NatWest sorting out my card and the nice lady says “are you okay Laura” please tell me why ******** I cried in NatWest for 15 minutes straight to a lady at the ✨ bank ✨
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Antonia
(@Flaminhaystack) reported
@TheJohnnieCraig I loved telling him I was ex Natwest. Thought it good to get money issues out of the way early on
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Jaki Rosser
(@DarkDingo_) reported
@landg_uk @NatWest_Help Looking like we're about to lose our dream cottage due to a mistake by Legal and General...which was spotted a week ago but still not rectified by Natwest 🤬Years of work all down the drain due to their incompetence...furious! #badbusiness
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Waka Flocka Farm
(@hxclame) reported
@aprilbeale_ NatWest tries to do it on the website but not on the app it’s bare weird
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𝕄𝕁ℂ
(@MC40649014) reported
@RoyalMailHelp As my block of flats seems to be getting one delivery a week, can I walk over the road to the sorting office and pick up my post? Expecting stuff from NatWest and getting worried about nothing coming
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Neil 🇬🇧
(@neilix1971) reported
@NatWest_Help for the most part I love banking with Natwest but I must say that in branch banking on the odd occasion I’ve needed it has left an awful lot to be desired - disappointing
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Chai5... אֶהְיֶה אֲשֶׁר אֶהְיֶה ... I am that I am
(@sadcjp) reported
@DroffoJ That has been done already but Natwest keep your money for 60 days so you have no access to cash nor your own money
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Royal Bank
(@RBS_Help) reported
@CakeNDeath Hello, I'm sorry to hear about the passing of your mother - let's see how we can help. Do you still have access to the mobile app at all? You can use your app to withdraw cash at an RBS/NatWest atm & use it to check and/or cancel your direct debits. - Rae
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Eddie Davies
(@eddiedavies69) reported
@NatWest_Help can you confirm egress is a secure site associated with NatWest it is not branded as such is it in the UK.
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Jaki Rosser
(@DarkDingo_) reported
Looking like we're about to lose our dream cottage due to a mistake by Legal and General...which was spotted a week ago but still not rectified by Natwest🤬Years of work all down the drain due to their incompetence...furious! @landg_uk @NatWest_Help #badbusiness