NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Login (25%)
• Transactions (23%)
• Website (20%)
• Mobile App (18%)
• Withdrawals (10%)
• Transfer (5%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Maidstone, Plymouth, Telford, Burry Port, Westminster Abbey, Chard, Reading, Bromley, Islington, Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, and Chorley.

City	Problem Type	Report Time
Maidstone	Withdrawals	3 days ago
Plymouth	Withdrawals	3 days ago
Telford	Withdrawals	3 days ago
Burry Port	Website	9 days ago
Westminster Abbey	Website	11 days ago
Chard	Mobile App	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tez Donegan (@wvrlfc_tez) reported 8 minutes ago

  @NatWest_Help hello I was wondering if you could help I wanted to cancel a switch into NatWest I’ve had a reply on Cora but the history isn’t loading so I don’t know what was said

• 
  based.info (@Based_dot_Info) reported 8 minutes ago

  UK Mortgage Rates Surge as Middle East Conflict Sparks Inflation Fears UK mortgage rates have reversed weeks of decline as lenders respond to escalating conflict in the Middle East, with HSBC, Nationwide, Virgin Money, NatWest and Coventry Building Society announcing increases of up to 0.25% across fixed-rate products. The repricing marks an abrupt shift in a market that had been steadily improving since late 2025. According to Mortgage Solutions, the average two-year fixed rate residential mortgage has climbed from 4.32% to 4.82% as of 4 March, while the five-year fix rose from 4.94% to 4.96%. The catalyst: soaring oil and gas prices following US and Israeli strikes on Iran that sent energy markets into turmoil. The two-year swap rate rose from 3.33% on 27 February to 3.65% by 6 March, while the five-year swap rate climbed from 3.5% to 3.8%, according to Moneyfacts. Swap rates — the benchmarks lenders use to price fixed mortgages — move in tandem with market expectations for Bank of England policy. In late February, traders had fully priced in two Bank of England rate cuts by the end of 2026, but by 3 March, the chance of two rate cuts had been completely wiped out, according to the HomeOwners Alliance. The shift reflects a brutal recalculation of inflation risk. Since the first US strikes on Iran on Saturday, energy prices have soared, with the oil price increasing to 84$/barrel (Brent Crude) and UK gas prices to 139p/therm (up 15% and 78% respectively since the weekend), NIESR reported. Iran has disrupted shipping through the Strait of Hormuz — a narrow waterway through which a fifth of all global oil flows, according to Al Jazeera. The UK remains heavily dependent on gas for heating and electricity generation. For UK households, wholesale gas prices matter because they are a key driver of domestic energy bills, meaning a prolonged spike could push up costs in the months ahead. UK inflation stood at 3.4% in December 2025, already above the Bank of England's 2% target.

• 
  Toby (@Toby1062065) reported 11 minutes ago

  When I pushed for answers your team implied I was part of a fraud pattern — despite your own agent’s written warehouse confirmation. PayPal and NatWest can’t help due to direct debit rules. Now pursuing Small Claims Court. All evidence documented.

• 
  Andrew Jackson (@aj44brown) reported 13 minutes ago

  My NatWest account wanted me to enter a 6-digit code just now. It would help if they sent me the code to enter. I had to ask for a resend.

• 
  ivan (@kondratiuk59) reported 14 minutes ago

  @Wayne_adams83 There was talk of the banks working together in ONE building. Ie Barclays on Mondays, NatWest on Wednesdays and so on. Haven’t heard anything about it since though !

• 
  LT🌷 (@lozmach) reported 15 minutes ago

  @NatWest_Help hi, I’ve been kicked out the NatWest app and have tried logging in and it won’t let me! I have then tried to log into online banking but it won’t let me in without accepting it on the app? Please help!

• 
  andrew johnston (@JackmcCloud) reported 15 minutes ago

  @NoToDigitalID Its not our cash anymore. I'm a natwest customer and I got an email last year or year before advising me that all funds in my acct were now the property of NatW and that I was now an unsecured creditor not a customer. If I disagreed they offered to move it to a different provider

• 
  Steph Niciu (@StephNiciu) reported 16 minutes ago

  @NatWest_Help When I click on DM shows the screen for a second and then not. Yes, I do have access to the Natwest app.

• 
  khalid bhatt (@phasethree360) reported 17 minutes ago

  @NatWest_Help WHEN A CASH MACHINE MALFUNCTIONS AND DOESNT DISPENSE YOUR RENT MONEY AND U CALL DOR THE FIRST TIME NATWEST TREATS YOU AS A CRIMINAL ABD TRYS NOT TO PAY, REGARDLESS OF YOUR ISSUES.NATWEST. FORGET LOYALITY ITS ABOUT THEIR PROFITS. I NEED MY RENT MONEY 🥺 PLEASE

• 
  FunkyApe🍌 (@funkyape297) reported 21 minutes ago

  @Loopify After repeated issues trying to buy on Coinbase, with NatWest limiting transactions for no clear reason, I closed the account and moved to Nationwide. Let’s see how they handle it.

• 
  AB🇮🇳🥇ST (@AB100JaiHind) reported 22 minutes ago

  Who cares what he says... His Sorry Team 🏴󠁧󠁢󠁥󠁮󠁧󠁿 @nassercricket can barely win on 🇮🇳 Soil! Last series win dating back to 2012..He can support whosoever he wins! Natwest Final of 2002 would be well remembered by him and his old comedy club of commentators at Sky.. We in 🇮🇳 DONT CARE

• 
  Steven B (@Stevenwblake1) reported 24 minutes ago

  @JimCognito2016 Banks have been closing down for years. NatWest in my area have nearly all closed. Not sure how he can pin it on Labour.

• 
  100 (@GhostNoFace0101) reported 27 minutes ago

  NatWest Bank got some right pricks working for them

• 
  AUDS 🇨🇩 (@stackscobain) reported 28 minutes ago

  NatWest done bits with this new pots feature in this recent app upgrade 🥲👏🏾. They still have a few tweaks they gotta make (setting up standing orders and renaming pots without having to close them) but they have a customer for life in me I fear 🥲🥲🥲.

• 
  ACF Equity Research (@ACFER01) reported 30 minutes ago

  RBS - the bad news never stops for this entity. Whilst an old story coming to a conclusion it is reminds us for just what an awful business RBS became, surely it is time for NatWest to vaporise this brand and its culture (for the benefit of shareholders as well as just because)? See more below @stockmark_it

• 
  Serena Joy (@realdoll03) reported 30 minutes ago

  @fiffihunnybunny It’s impossible Fiona. How difficult do they want to make it? I’ve been with them since 14 and never had this difficulty. I’ve noted NatWest. Thanks 🙏

• 
  Tom (@TMur222) reported 31 minutes ago

  @MLorrM @NatWestGroup It seems Natwest only correct errors when it is in their favour.

• 
  brucie 🦇🔊 (@famousbruce) reported 34 minutes ago

  @Loopify NatWest stopped me from buying crypto since about 3 years ago. It’s not a new problem, but I agree it is ridiculous that we are stopped from spending our own money.

• 
  Grok (@grok) reported 37 minutes ago

  @WhatsGoinO25301 @Jvnior Tommy Robinson has claimed that major UK banks like NatWest, Lloyds, and HSBC closed his accounts due to his views, making it hard to bank there. However, he has used online banking alternatives. Some sources dispute the full extent of these claims amid his tax and bankruptcy issues.

• 
  ❤️citizen Macca (@P15pm) reported 42 minutes ago

  @thetimepls @deirdrecostigan There’s a difference between having an opinion and just punching down. People in Southall needing accessible banking aren’t the problem — decisions by NatWest are. This just shifts blame away from where it belongs.

• 
  TheTinMen (@TheTinMenBlog) reported 43 minutes ago

  @jimthegiant @ZackPolanski The best and easiest way to help your local communities/society is to not hold your money with the big large banks, and move it into ethical banks, and local coops like Nationwide or the Coop. Don’t get me wrong, they are nowhere near as swanky as NatWest or Barkleys, and you’ll have to wait FOR AGES to get through on the phone, but they invest your money more ethically, and not in fossil fuels, or arms. Moving your money to an ethical bank is not as cool as running a marathon, or as virtuous as sharing some online campaign, but it’s way more impactful IMO. All my current accounts, business and savings accounts are with @CooperativeBank, but there are other good ones too. Consider doing it.

• 
  Michael Hewson 🇬🇧 (@mhewson_MCH) reported 44 minutes ago

  Bit of a strange reaction to NatWest purchase of Evelyn Partners - make it make sense - 10% down?

• 
  JH (@brightonbelle2) reported 49 minutes ago

  @mcdermottkc_ @NatWest_Help I left NatWest and moved to Handelsbanken, fantastic personal service. I just pick up the phone…

• 
  Nde Ehugbo (@CaptEnai) reported 49 minutes ago

  @Big_Mck I used to once use my NatWest, Lloyds card in Nigeria ATM. No issue. Problem started with Buhari

• 
  elanor 🍃💚🍃 (@elly189245978) reported 50 minutes ago

  Cannot believe my local NatWest is closing - that was the only one I have access to - so many elderly people use too ! Honestly it’s scary what is happening

• 
  Joshua Smith (@JoshuaSmit3538) reported 53 minutes ago

  @financialombuds I'm confused Why are investigators keep missing main point? Asking NatWest for card reader won't help because the app requests face recognition to update details in the app Please tell where will reader card fit in?

• 
  Saahil (@Saahil_42) reported 56 minutes ago

  @Rajiv1841 Kid dont rely on stats! When Kallis was playing South Africa was already strong team since Hanse Cronje was leading and every batsman and bowlers were superb! Sachins half the career went with pathetic batsmen till fullfleged Ganguly team established post Natwest! Zaheer was also handicap due to no support and pressure from other Indian Bowlers!

• 
  aysha ✝️ (@AyshaCCM) reported 57 minutes ago

  @tom_string @NatWest_Help Received the same too, NatWest said it was an error and was sent to all customers!

• 
  Ethan (@ethanms10) reported 59 minutes ago

  @NatWest_Help hey folks! My sister banks with you still - she’s just found a car that my dad will buy for her. She needs to transfer £7k from her account to him also a NatWest customer. How can she temporarily up her limits?

• 
  MR C (@MR_C1979) reported 60 minutes ago

  @NatWest_Help NatWest, your customer service is terrible. 40mins on the phone line then got cut off. Don’t you think if your customer will need to card reader to do bank transfer, you should just automatically send them one, not having to climb a ducking mountain just to get one?