NatWest down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Login (30%)
• Website (28%)
• Transactions (21%)
• Mobile App (15%)
• Transfer (4%)
• Withdrawals (2%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Westminster Abbey, Chard, Reading, Bromley, Islington, Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, and Paignton.

City	Problem Type	Report Time
Westminster Abbey	Website	2 days ago
Chard	Mobile App	3 days ago
Chard	Mobile App	4 days ago
Reading	Login	4 days ago
Bromley	Login	4 days ago
Islington	Login	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aras (@AhmetNuriAras) reported 2 minutes ago

  Myself is a Natwest customer. Branch personnel has no knowledge about the correction of this error. They did not take any responsibility to help me, its their branch ATM, and they did not prompt any relevant team to rectify the error that caused their ATM.

• 
  Darren W (@darren_winfield) reported 3 minutes ago

  @swat_transport Worked in the NatWest and this is a much better solution always used to scare me how fast drivers came down here!

• 
  paul west (@TheDreamSociety) reported 4 minutes ago

  @NatWest_Help @NatWest That's really poor @NatWest_Help plus telling them they can now access their account via mobile (I heard you) and of course they can't. Poor, approaching negligent service.

• 
  Steph Greenslade (@stephib123) reported 5 minutes ago

  @NatWest_Help no help atall, card doesnt work. Working away with non access to my money. Thanks natwest

• 
  Hello, Save The Arts, Thank you (@AlisonGurney) reported 7 minutes ago

  @NatWest_Help Hello, I tried to make an Argos purchase today but Natwest blocked my card, can it be unblocked online? Or will I have to visit a branch? Thank you for your help.

• 
  Big Red 🏳️‍⚧️Trans Rights are Human rights🏳️‍⚧️ (@bigredgaymer) reported 9 minutes ago

  @RBS_Help Hi. I need a telephone number for a team in RBS that will deal with charges placed on a property from an old defaulted loan. I know NatWest have a customer facing legal team for this, we need the RBS equivalent as well, it’s not listed anywhere on the website.

• 
  Heather (@HeatherCF96) reported 10 minutes ago

  @LloydsBank been trying to transfer my savings out of my account over to my account with NatWest. I have done everything customer services told me to do including going into branch to update my signature and show my ID on the 16th April. Why can’t I transfer my money?

• 
  Alice Grimes (@algrimess) reported 11 minutes ago

  @UberEats I was due a refund which was supposedly processed on 21/05 which still hasn’t arrived in my bank. I have called NatWest who have said you need to help with this query. Please advise

• 
  Jody Oliver (@MoodyTractor) reported 15 minutes ago

  @NatWest_Help As requested I’ve called NatWest customer service and they’ve put me through to the MyRewards team. I’ve been on hold for more than 10 minutes already. It’s before 9am in a Sunday morning so it CANNOT be that busy…. Can someone call me?!

• 
  Suzy (@SDemporium) reported 15 minutes ago

  As a HSBC customer and seeing how easy things are with my bank, online banking and the app, I just cannot fathom why anyone bothers with NatWest? Even to rest your mobile number you get locked.out, have to wait 3 working days for a code to come in the mail and then 3 days after

• 
  Papa K 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 💙 (@just_papa_k) reported 16 minutes ago

  . @Barclays Bank Caerphilly is an absolute shambles. People queuing around the block, staff ambling around like they just don't care. 20 minutes in the queue so far. Time to change banks methinks. (I can see both NatWest and Lloyd's - no queues there!

• 
  Hollieholliehollieholliehollie (@Holliehollieho1) reported 18 minutes ago

  @NatWest_Help Hi NatWest, I'm trying to close my Help to Buy ISA online ready for a deposit, but there is no option for me to close it on that account (although Cora said there should be, and there is an option for me to close on my non-HTB accounts) - is this a known issue?

• 
  L Break Into Program (@BreakIntoProg) reported 19 minutes ago

  Does anyone remember Natwest's first online banking system - I remember having to type in gibberish on my keyboard for a short while - assume it was to generate a unique key. Anyway, the software was awful and I gave up on online banking for a long while after because of it.

• 
  Dave Gledhill (@bradforddave42) reported 23 minutes ago

  @montyzuma7 @BTC_Archive Hi Monty. I have Revolut. But I still have the issue that Natwest won’t allow me to send money to any wallets or exchanges unless I go into a branch. Looks like I’ll be changing banks tbf. Disgusting behavior

• 
  Mariah'x (@MariahCourtneyx) reported 24 minutes ago

  Like I’m not having a bad enough day as it is, NatWest app doesn’t seem to be working so I can pay my window cleaner. Every little thing is just stressing me out so much

• 
  NSM Training & Consultancy (@nsmtc) reported 26 minutes ago

  @BarclaysUKHelp Don’t have time to log a complaint we will be moving banks as the customer service from NatWest Business team is exceptional

• 
  Killua⚡️ (@riyya_ox) reported 26 minutes ago

  @mrclezette NatWest ain’t bad they get the phone people to come to your house and fix it in their mobile van if you don’t wanna go to them

• 
  charles deakin (@deakie57) reported 28 minutes ago

  @LHemsley1981 @sainsburys @NatWest Very strange, never had that problem. I either get a receipt or take a photo with my phone. Incase of any problems.

• 
  Polish Ecstasy (@PolishEcstasy) reported 30 minutes ago

  @NatWest_Help @NatWestGroup That’s not acceptable. The next call I make therefore will be to a branch to cancel my current account and credit card due to the wholly unacceptable service levels. Your choice. #natwest

• 
  Todd 'dnd liker' Marsh (@OldManRupee) reported 30 minutes ago

  @NatWest_Help hi, I'm trying to pay the balance on my NatWest credit card with money from a NatWest account, but I'm having technical difficulty with the NatWest banking app! Please help!

• 
  aimz (@_aimz) reported 32 minutes ago

  @tescobankhelp my mum sent me some money over 2 hours ago from tesco bank to my natwest bank however it still hasn’t gone in? we send money to each other all the time and never have this issue

• 
  Phil Barkley (@PhilBarkley) reported 34 minutes ago

  Are Natwest the worst bank in the UK ? Appalling service, no help, no clue. @BarkleySophie @NatWest_Help @NatWestGroup

• 
  BritCard (@LoftusSteve) reported 35 minutes ago

  @DarrenC76665860 @dan_pettit23 @ECB_cricket It's not rocket science. These people are just dumb. It's the equivalent to working for Natwest and your boss comes over and says "Sorry, got to let you go. I was just talking to your old boss from Barclays and he told me you lost some important files 8 years ago".

• 
  Sir Dan of C - Same on Gab, YouTube, Patreon, Etc (@sircofdan) reported 36 minutes ago

  @HawkeyeKnows Bastard scored runs against Worcestershire in the NatWest final (1988 I think but might be wrong) on my first trip to Lords. Then was promptly garbage for England over the next decade

• 
  Ricardo J Lasso (@RicardoJLasso1) reported 39 minutes ago

  @NatWest_Help I need help as soon as possible, I need someone to tell me why NatWest Bank has scammed me and does not want to return my money, they have harassed it out of discrimination for being a simple worker

• 
  Sougata Mal (@sougata15496) reported 41 minutes ago

  @CricInformer Kal MID VS HAM match in NatWest T20 blast, myfab11 par 1 contest par mera point sabse jada hai but mujhe winner declared nahi kiya.please help me

• 
  ritesh suthar (@ritsut) reported 44 minutes ago from Salford, England

  @NatWestGroup is your residential NatWest mortgage phone number down? Tried calling but the line does not ring…..please help! Tel num I tried is: 0345 302 0190

• 
  NatWest (@NatWest_Help) reported 48 minutes ago

  @TheDreamSociety @NatWest I can understand what you mean Paul. The card reader is an older service of ours, however it will need to be used for security in certain situations in order to access your account. This is to verify it is the actual customer and to protect your account. 1/2

• 
  bobbys helmet (@HelmetBobby) reported 53 minutes ago

  @barnsey06576932 @NatWest_Help @NatWest Always working , people have got to much money on furlough

• 
  longinthetooth (@longinthetooth1) reported 1 hour ago

  @LloydsBank Well that's put "by your side" up your arse - sacking Ms Begum was wrong, isn't what she did what so called Customer Service is REALLY all about ?? that's my account moving to NatWest !!