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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (24%)
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Mobile App (19%)
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Transactions (17%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester and Southminster.
| City | Problem Type | Report Time |
|---|---|---|
 Barlestone |
Transactions | |
| Truro |
Login | |
| Swansea |
Mobile App | |
| City of London |
Mobile App | |
| Brentwood |
Website | |
| Basildon |
Transfer |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Robin Stent
(@RobinStent) reported
@sytaffel Well quite, this irked me too. I'm particularly suspicious of NatWest's involvement. They make claims about their green credentials on the COP website, but they are still financing fossil fuels.
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Luke
(@LukeWNewson) reported
@MartinSLewis @MoneySavingExp We are about to switch from NatWest to HSBC. Currently 1.59% end of 2yr fix, to 1.19% for 5 years! Extending from 18 years to 25 as baby is due and reducing monthly outgoings for the medium term. Fix for 5 years as int rates likely to increase dramatically over next few years
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andrew106
(@andrew10612) reported
@teaforpterosaur I pretty much only like the Gherkin and the Natwest Tower, that cheesegrater thing is terrible and blocks the view of the Gherkin from the west.
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James
(@James93325014) reported
@NatWest_Help I am trying to find a NatWest credit card email address so that I can send pdf Chargeback claim letter. Any help at all please? Cora chat is not working at present.
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Royal Bank Business
(@RBSBusiness) reported
@misslenn Good evening Amy, My apologies for the issues regarding your debit card. If you cannot unlock the card at an RBS or Natwest ATM, the process can be completed at a Tesco or Tesco express ATM. I hope this helps. (JF)
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Daniel Green
(@danngreen82) reported
@HSBC_UK It was business account finally got though and you couldn’t help anyway got told to go in to branch thanks again Hsbc great way to spend over two hours of my time might see if #natwest#barclays can do
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Sandeep Jaitly
(@Bullionbasis) reported
What's worse than working on your own spreadsheet? Working on someone else's spreadsheet... eg 'the NatWest spreadsheet...' as some 'menial contractor'... or 'employee'...
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Chris Puttick
(@putt1ck) reported
Call NatWest, because they've requested (in connection with an ongoing business account closure). Reach someone that understands issue; he tries to connect in someone that can deal with it but I end up back in the queue. Try again, get cut off. Try a 3rd time...
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Hubart
(@Hu_barts) reported
@ClaiireBarker @BigIssue Natwest Did it the other day Now I can facial recognition to login into banking My GP doctor at hand is demanding I log in and take a selfie with my phone I might have to cry about it
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Ollie Clegg
(@OllieClegg8) reported
@NatWest_Help the Natwest app is not working, when trying to log in I get an error message saying "Oops, we've had to log you out of the app, please login to complete your request" however, I have restarted my phone, checked for updates, closed the app and attempted to re-login.
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with not from EsqHumbug
(@EsqHumbug) reported
@CallumBruceSNP NatWest Head Office 250 Bishopsgate EC2M 4AA London Greater London England As we all know banks are reducing overheads, why have two headquarters when you can have just one, pretty sure they’d shut down the subsidiary office rather than the parent companies one.
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Emma Breward
(@EmmaJaneBreward) reported
@TheFCA When @NatWest agree they can see fraud on your Grandma's account, admit they're liable to reimburse but then say they can't even investigate officially because your Grandma has dementia and lacks the mental capacity to make decisions! Shocking!!! Can you help?
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Devon Lovelace
(@devonlovelace20) reported
@JamesDelingpole I tried to support you today by giving you a monthly payment . I should have been suspicious when it said $10. I contacted NatWest to ask them to cancel this transaction which was charged as £9 on my card. Are you aware of a problem here?
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Paddy O'Furniture💙
(@Pady_oFurniture) reported
@NatWest_Help Hi I have a long weekend in Poland next weekend. Went into online banking to advise you of the trip so card does not get blocked. I'm not able to use App as my phone (Huawei) is not supported. Have tried calling Natwest but can't help without me enrolling to
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Hayley
(@HayleyWillz46) reported
@MartinSLewis @MoneySavingExp We've just saved ourselves £114 a month by switching from Kensington to NatWest, we are on help to buy, we were given £500 cashback for switching, this was however swallowed up with legal fees and still had to pay another £300 out of our own money.
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mehul jadeja
(@mehuljadeja) reported
@HSBC @HSBC_UK @NatWest_Help I have been asked to provide a certified bank statements. In other words certified by bank. I bank with both hsbc and natwest. Which branch i can get them certified? Because all rhe branches i ve been to refuses to provide this service.
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Elkay Reads 👁️
(@ElkayReads) reported
Anyone else been pushed onto a MasterCard from a VISA card and had issues ? My bank NatWest are also doing it before December so I'm not too pleased. Might've been nice to be consulted
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Franco Afc
(@GoonerTimes) reported
@Holdburger No once you book a rate it will not go up but will go down if rates go down. Also NatWest has no 5 year deal at that rate. Dm me for more help
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Carrie J
(@CarrieJPR) reported
Utterly appalling customer service from @NatWest_Help telephone customer service. After not being able to answer my queries & refusing to connect me to the relevant dept, I was told there's no point in carrying on the call. Not what I expect from a business banking team #natwest
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Emma Collins
(@collinsemma17) reported
@KingBobIIV @NatWest_Help Absolute abominable service from NatWest Child Trust Fund. 🧐 you should be ashamed.
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ME88
(@Metzy88) reported
@Bitcoinmaxi100 @NatWest_Help Please be aware of Natwest employees at Natwest Ealing branch. There is a female employee who stole a customer's cash deposit and put a witdrawal transaction through the system instead. Please be aware as more employees may be involved and always check your receipts.
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Julian Lane*
(@julesspaceman) reported
@MartinSLewis the current NatWest switching service clearly stated that existing account holders could switch (from select to reward for instance) and still claim £150.00. As of this morning, they have reneged this. Letter to ombudsman on way.
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Emma Breward
(@EmmaJaneBreward) reported
@age_uk When @NatWest agree they can see fraud on your Grandma's account, admit they're liable to reimburse but then say they can't even investigate officially because your Grandma has dementia and lacks the mental capacity to make decisions! Shocking!!! Can you help?
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TrueZero23
(@TrueZero23) reported
@Hu_barts @ClaiireBarker @BigIssue Fellow Natwest customer here. I also use Online Banking. Never once had to do that. When I lost my card and needed to change my address to have the new one sent to me directly, the most I had to do was provide some form of identification and 2 proofs of my new address. (1/2)
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Pro Rege et Lege
(@Proregeetlege) reported
@NatWest_Help I've spoken to NatWest on the live help and they couldn't help so they've given me the number to the NatWest switching team... NatWest should have contacted me if they blocked the switch not just pretend it never happened, awful service for a customer of 17 years.
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bobbys helmet
(@bobby_helmet) reported
This is why i hate online shite, some sneaky little **** has cloned my card. Lucky natwest send a notification to tell me i had to approve it.
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ME88
(@Metzy88) reported
@kyliejinnah Please be aware of Natwest employees at Natwest Ealing branch. There is a female employee who stole a customer's cash deposit and put a witdrawal transaction through the system instead. Please be aware as more employees may be involved and always check your receipts.
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Louise Ripley
(@LouRipley) reported
from
Kingswood, England
@Xero any issues with NatWest bank feed?? I’ve no refresh facility since Friday 15th….. Drop down option from manage account has vanished
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Purple Marcia J
(@marciaj64) reported
I really can't believe that #natwest Taunton have taken down their dividers between self serve machines. Felt so vulnerable and unsafe. What the hell are they thinking of when we have one the highest numbers of COVID in the south west. Please protect us...
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Emma Breward
(@EmmaJaneBreward) reported
@MartinSLewis When @NatWest agree they can see fraud on your Grandma's account, admit they're liable to reimburse but then say they can't even investigate officially because your Grandma has dementia and lacks the mental capacity to make decisions! Help!!