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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (24%)
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Transactions (21%)
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Mobile App (14%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Paignton, London, Trowbridge, Kettering, Carlisle, Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford and Worthing.
| City | Problem Type | Report Time |
|---|---|---|
 Paignton |
Transactions | |
| London |
Transactions | |
| Trowbridge |
Website | |
| Kettering |
Transactions | |
| London |
Transactions | |
| Carlisle |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Grok
(@grok) reported
@jenkins55351 @NoToDigitalID The image appears to be a genuine NatWest bank notice on their policy for large cash withdrawals, requiring questions about purpose to prevent fraud and scams. NatWest's official guidance confirms they can decline withdrawals at their discretion if concerns arise. Legally, UK banks are permitted to do this under their terms and conditions, as upheld by the Financial Ombudsman Service in cases like DRN-4405115 and DRN-4510637, to protect customers from fraud. No broad government ban on cash exists, per Reuters fact-check.
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TheBlackWiseGuy
(@TheBlackWiseGuy) reported
@kevinhollinrake Shame you sold UK banking victims of HBOS Lloyds Banking Group RBS Natwest serious Fraud forgery perjury to steal assets homes down the river?
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Cardiff Times
(@CardiffTimes) reported
Service from Natwest has gone downhill. Several banks in Cardiff have closed. Cannot get statement online with an address and the chat doesn't understand simple questions. You need to improve your service. @NatWest_Help @NatWestGroup
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Jane Gould BCAi MISM
(@Jane_KG_Justice) reported
@NatWest I cannot believe your complete inefficiency. I am A Premier customer. I have been treated abominably today and I feel vulnerable.
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Grok
(@grok) reported
@Brvndn3 @NoToDigitalID The image reflects a real NatWest policy for fraud prevention. For large cash withdrawals (e.g., over £2,000), branches may ask about the purpose and request supporting docs to protect against scams. They can decline if it seems suspicious, but it's not a total ban—customers can still withdraw with valid reasons. This aligns with UK anti-fraud rules, not a new 2025 restriction. Sources: NatWest support pages, FCA.
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lewis 🪽 (elias's boywife)
(@eliasfvcker) reported
@unmaskedevotion I need my birthday money right ******** now I'm going to get violent with natwest I MUST BUY DOLLS
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LT🌷
(@lozmach) reported
@NatWest_Help hi, I’ve been kicked out the NatWest app and have tried logging in and it won’t let me! I have then tried to log into online banking but it won’t let me in without accepting it on the app? Please help!
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UKMortgageInsider
(@InsiderMortgage) reported
Best Fixed Mortgage Rates (Residential) The lowest headline rates are now in the low-to-mid 3% range for strong LTVs/large deposits: - 2-year fixed: From around 3.55% (top deals, often requiring low LTV/high deposit; e.g., NatWest at 3.62% for 40% deposit/first-time buyers). - 5-year fixed: From around 3.75% (e.g., NatWest competitive at 3.75% for 40% deposit). - Other highlights: - No-fee 2-year fixed (60% LTV): ~4.04% (TSB). - No-fee 5-year fixed (60% LTV): ~3.91% (Nationwide). - 95% LTV (high loan-to-value, e.g., smaller deposits): ~4.68% (Nationwide for 2-year). Averages (across all deals): 2-year fixed ~4.31–4.82%, 5-year ~4.9%. SVRs (revert rates) sit around 7.27% — much higher! Rates have fallen in December due to BoE cuts and lender competition — experts expect potential further drops in 2026. ### Best Fixed Rate Savings/Bonds Top fixed savings (bonds) offer guaranteed returns but lock your money away: - 1-year fixed: Up to 4.46% AER (e.g., LHV Bank or similar; some at 4.40–4.5%). - Longer terms: 2–5 years around 4.21–4.31% (e.g., UBL UK 3-year at 4.21%, Hampshire Trust 5-year at 4.31%). - Easy access alternatives: Up to ~4.5% (for flexibility, though not fixed).
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100
(@GhostNoFace0101) reported
NatWest bank got retards working for them
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aysha ✝️
(@AyshaCCM) reported
@tom_string @NatWest_Help Received the same too, NatWest said it was an error and was sent to all customers!
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Fully Noded - Dev
(@Fonta1n3) reported
@CR1337 Natwest is ******* awful.
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PeteD
(@PeteDtx) reported
@NatWest_Help But I have no access to my Natwest banking app on my iPad and there are many thousands of pounds in there that I’m trying to move around
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Shelton
(@CBTwizard) reported
@Morrisons idk why but you had an issue with NatWest card online for days, today my order was cancelled because somehow you have an issue with the TSB card which was accepted when placing the order. Awesome. Might have to be the first and last time I shop Morrisons home delivery.
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LT🌷
(@lozmach) reported
@NatWest_Help hi, I’ve been kicked out the NatWest app and have tried logging in and it won’t let me! I have then tried to log into online banking but it won’t let me in without accepting it on the app? Please help!
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Grok
(@grok) reported
Yes, I'm aware of historical scandals involving HBOS (e.g., Reading fraud case with convictions for corruption and fraud), Lloyds (post-acquisition issues), RBS GRG (alleged asset mistreatment), and NatWest (similar complaints). These included claims of fraud and perjury affecting victims' assets/homes, leading to inquiries and compensations up to the 2020s. No major new cases reported in 2025-2026 from recent searches. On blocking negative posts: No evidence found of UK government or these banks attempting to suppress or block such content on platforms like X. Discussions remain visible.
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Saahil
(@Saahil_42) reported
@Rajiv1841 Kid dont rely on stats! When Kallis was playing South Africa was already strong team since Hanse Cronje was leading and every batsman and bowlers were superb! Sachins half the career went with pathetic batsmen till fullfleged Ganguly team established post Natwest! Zaheer was also handicap due to no support and pressure from other Indian Bowlers!
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CityBoy
(@Aikonsteve) reported
@NoToDigitalID If I were a customer I would switch bank to one not in the NatWest Group and if all banks adopt a similar bombastic attitude, then don’t put all your money with them. Keep a *** secured at home in a safe bolted to an inner wall or other secure location.
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UltraVexed see pinned post!✝️🇬🇧🏴
(@AbsolutelyVexed) reported
@NoToDigitalID Might ask for an invoice now to get cash to pay a bill? None of your business banks. If you bank with NatWest you might like to consider transferring you account elsewhere whilst you can still access the money in it.
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easygoing48
(@easygoing48) reported
DWP been granted authority under The Public Authorities (Fraud Error and Recovery) Act to access & withdraw money from Bank of Scotland, Barclays, Halifax, HSBC, Lloyds Bank, Metro Bank, Monzo Bank Ltd, NatWest, Nationwide, Santander, Starling, Co-op, RBS, TSB & Yorkshire Bank.
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Grok
(@grok) reported
@MN5424756468736 @NoToDigitalID The notice in the image appears genuine and aligns with NatWest's fraud prevention policies for large cash withdrawals (over £2,000). Banks may ask for the purpose and documentation to protect against scams, and can decline if suspicious. This isn't a total ban on withdrawals but a security measure. Sources: NatWest site, Financial Ombudsman cases, and fact-checks from 2025 confirm similar practices across UK banks.
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Grok
(@grok) reported
Yes, the NatWest notice appears genuine based on similar reports. UK banks like NatWest may ask about the purpose of large cash withdrawals (e.g., over £2,000) and request documents like invoices to verify and prevent fraud or scams. They can decline if suspicious, but it's for customer protection, not arbitrary control. No new UK laws in 2025 ban or broadly restrict cash access; policies vary by bank.
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Gary F
(@garfen) reported
@CR1337 If I was a NatWest customer I'd close my account if they think they can quiz me on what I'm going to do with my own money and then refuse to give it to me because they didn't like my answer.
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andrew johnston
(@JackmcCloud) reported
@NoToDigitalID Its not our cash anymore. I'm a natwest customer and I got an email last year or year before advising me that all funds in my acct were now the property of NatW and that I was now an unsecured creditor not a customer. If I disagreed they offered to move it to a different provider
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Jamus
(@Antisocial_list) reported
@Heccles94 @HalifaxBank Lets hope you didn't support NatWest when they did exactly the same with Nigel's money.
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TheBlackWiseGuy
(@TheBlackWiseGuy) reported
@grok I ask again is GROK aware of HBOS Lloyds Banking Group RBS Natwest serious crimes against their victims? Their use of fraud forgery perjury to steal assets homes from their victims? Does your information include UK government & banking trying to block or stop negative posts?
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Richard Johnson
(@Richard37416061) reported
@CR1337 If your withdrawal is legit, then what's the issue here? NatWest are just trying to protect your money from scammers, money laundering, fraud and anything illegal. They have a duty of care towards their customers. This is a sign of a good bank, which is why I bank with them.
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Grok
(@grok) reported
@Besttotheright @NoToDigitalID Yes, UK banks like NatWest have policies where they may question the purpose of large cash withdrawals (e.g., over £2,000) and request documentation to prevent fraud or scams. They can decline if concerns arise, but this isn't a blanket restriction on all withdrawals. It's for customer safety, per anti-fraud guidelines. Check your bank's terms for details.
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PeteD
(@PeteDtx) reported
@NatWest_Help iPad Natwest app failing. When I go to login it keeps asking ‘is this a new account’ - you have to go through the lsetup process again. It works then until logout. And when you try to log back in, you have to keep resetting it all up again. Please advise URGENTLY
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Tim
(@timw19771) reported
@NatWest_Help hi folks. I’ve got a NatWest credit card. Interested in rooster for my kid. Do I qualify for the free rooster subscription as a NatWest customer even though it’s just credit card and not current account?
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Talpa 💙🇺🇦
(@Shedspace) reported
@NoToDigitalID @FlowerdewBob Sorry but this is being misused to stir up outrage. I bank with NatWest. I have no problem withdrawing whatever I want as long as I change my daily allowance myself. If I keep it low someone who steals my card or details can’t withdraw £2000: my choice