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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (26%)
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Transactions (21%)
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Mobile App (15%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester, Southwark, Bristol and Royal Leamington Spa.
| City | Problem Type | Report Time |
|---|---|---|
 Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login | |
| Great Malvern |
Website | |
| Leicester |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Karim Ahmed
(@karim_ahmed) reported
@unitetheunion Completely let me down in my dispute with my employer Natwest. It seems they are in their pockets when it comes to representing individual members in case it affects their power in general negotiations. Home insurance legal cover was more useful in the end!
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darknessandmist
(@darknessandmist) reported
@NatWest_Help Hi, I was transferring a large amount between two accounts, and the entire amount has gone missing. It's between two Natwest accounts, so I don't know how the money has gone missing. Please help!!
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Jade Sharp
(@jadesharp1992) reported
@PBepey @djden yeah, it's fine, i'm with natwest and am having no issues.
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Ana
(@A20065064) reported
@NatWest_Help Natwest give me back my money. Eight months with no access to my account, after more than 50 documents sent they still don't know my ID and address.
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♻️ LunnettiaJersey 🇯🇪
(@iSurroundScar) reported
NatWest @ Library Place , Saint Helier Jersey. Either they do not understand “new account” & new WORKING pin or they are useless. Back in this morning and if they do not listen to me as they have not been doing since April, changing bank completely.
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SapienShopper
(@SapienShopper) reported
@HalifaxBank THE WORST MESSAGING APP SUPPORT - 2 days of going back and forth and I cant get a simple answer to a question on my Halifax rewards, continually handed to a new random person who gives unhelpful 1 line replies. NatWest customer service is much better
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huzz
(@CEOhuzz) reported
Problem at the bank. NatWest. Got told I’ll be called within the next two hours. Received call within five minutes. Man on the phone seemed nervous. I guess they didn’t want to lose such important VIP. #purpletowel
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Lewis Bails
(@lewis_bails) reported
@NatWest_Help First party fraud team still yet to give me any clarity on the freeze of my account. I have not had access to my account since Saturday. Apparently, I just have to wait for an email. Very poor service and zero communication to a loyal customer of NatWest.
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Steph
(@FlailingAtLife) reported
@NatWest_Help trying to make a balance transfer from lloyds to natwest and I keep getting "something went wrong" on the app - help please!?
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secretshopper258
(@secretshopper25) reported
@NatWest_Help Nobody at NatWest is helpful! Everyone take my advice don't bank your money with NatWest, if you ever have a problem they will do their best NOT to help you!!!
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Ana
(@A20065064) reported
@NatWestGroup Natwest, no access to my account since january, no document sent is comsidered a valid proof of my ID or addres, so you don't transfer my funds to the new account provided. Natwest Give me back my money.
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secretshopper258
(@secretshopper25) reported
@NatWestGroup Is anyone actually working at NatWest? It seems like customer queries are never responded to, regardless of how urgent they are!!!
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Mafeo
(@MattyMafeo) reported
@HukAleksandra Same goes for HSBC, Natwest, etc Although when I made my small fortune I called Barclays and let them know and upgraded my account accordingly to make sure I have no problems But yes, its never in the majority’s benefit. Stop peoppe from being financially independent at all costs
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Ana
(@A20065064) reported
@NatWestGroup @beisgovuk Natwest 8 months with no access to my money, trying to prove my ID and address,the documents sent were never clear enough for the bank. Give me back my money.
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Jonathan Attwood
(@JonAttwood1) reported
Why have #NatWest created the most annoying telephone banking system? It worked perfectly well when u didn't need to speak options. And stop going on about online & app banking I don't bank on app or online that's why I'm using telephone service. This is not helpful banking!
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Shaz
(@x_serenee) reported
A few months ago, since then I have tried contacting natwest due to this issue of wanting to change my address and have had no luck, now my bank card is blocked and I am unsure if I have been issued a new bank card due to my address not having been changed
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chris
(@chris93247956) reported
@RBS_Help please can you help. Lost bank card. New one on way but completing house Thursday. No card reader. Need to go NatWest branch as No RBS near me. Phone people say impossible without card. Can’t I do it with I.D? Help please thanks
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Ana
(@A20065064) reported
@NatWest_Help What about giving me access to my mone? , 8months with no access to my money because they don't accept more than 50 files sent as valid proof of my ID or address. Natwest give me back my money.
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Ana
(@A20065064) reported
@NatWest_Help @BristolPride Natwest give me back my money. Close my account and transfer my funds to the account provided. Both accounts same holder, same ID, but they don't do it. Eight months with no access to my money.
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Isaac Smith
(@Isaac_smith7) reported
@NatWestBusiness I’ve had an issue with NatWest refunding me a international payments, been over a month now and nothing is happening at all! Escalating issue and nothing!!!
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Ramps ✊️🇺🇦
(@NigelRampant) reported
Cannot believe how difficult it is to verify my @Natwest bank card on @GooglePay. Mobile app says "ring bank" and then you are in a black hole of useless AI messages and call centre people who cannot help. RUBBISH!
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Mr Snodes
(@mrsnodes) reported
@ShowerAbsolute Worked in the “small” red and blue Lloyds Bank one in front of the NatWest Tower for a couple of months. Terrible place, mice, far too few lifts and vertigo inducing internal walkways.
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Shaz
(@x_serenee) reported
A few months ago, since then I have tried contacting natwest due to this issue of wanting to change my address and have had no luck, now my bank card is blocked and I am unsure if I have been issued a new bank card due to my address not having been changed
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(@NicoleB92312612) reported
Customers also have access to 24-hour telephone banking or by logging on to NatWest Online Banking.
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Ollie
(@_Otmb) reported
@Whistle_IOM @ManxMaid2 Never had an issue with HSBC and their app is pretty good. Barclyyou can customise your bank card and NatWest allow you to take emergency money from a cashpoint via their app if you have forgotten your card. Apart from that all banks are the same really
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Roberta
(@robertyone) reported
@ManxMaid2 If you dont need to visit the branch then the Natwest International one is good. However their branch in Douglas along with the IoM branch is awful.
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Precipitus the 7th 👑
(@ChizzyVII) reported
@LoveChizzyy @StreetSweeper47 I saw you open your NatWest app infront of her blazer boy. Piss off. Where’s **** Chizzy? Had enough of this.
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huzz
(@CEOhuzz) reported
Problem at the bank. NatWest. Got told I’ll be called within the next two hours. Received call within five minutes. Man on the phone seemed nervous. I guess they didn’t want to lose such an important VIP. #purpletowel
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Natasha Gardiner
(@planetzuzu) reported
Why are you closing down our local branch in Farnham #natwest? The staff don't know where they're going to work and locals are upset about it. Very good access to this branch for disabled users. Banked with @NatWestGroup all my adult life - why punish a community for profit?
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Ramps ✊️🇺🇦
(@NigelRampant) reported
Starting to think that using @GooglePay with Natwest is a wind-up. It is literally IMPOSSIBLE to get a verification code out of @NatWest_Help without going round in circles or wasting hours in fruitless dialogue with AIs.