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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (37%)
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Login (24%)
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Mobile App (20%)
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Transactions (17%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester and Southminster.
| City | Problem Type | Report Time |
|---|---|---|
 Barlestone |
Transactions | |
| Truro |
Login | |
| Swansea |
Mobile App | |
| City of London |
Mobile App | |
| Brentwood |
Website | |
| Basildon |
Transfer |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Rob
(@RobMcN1983) reported
@NatWest_Help Hi Natwest please sort out the manage my mortgage section. It is not working - it zooms every time you put details in and it will not authenticate the payment cards!
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Eason tt
(@qianjin56551456) reported
NatWest chair says best way to help poorest is through benefits . Across-the-board tax cut would be blunt, very costly and give wealthy a boost, warns Howard Davies,
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Mandy Macara
(@mandymacara) reported
Worst service ever at Natwest Wimbledon. Been waiting to be served for 20 mins. Queue not moving. All the manager can say is ‘it’s Friday afternoon, nothing i can do. I totally agree it’s not good enough’. Sort it out Natwest!! @NatWest_Help @NatWestGroup @NatWestComm
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Kitty Forman's Laugh
(@heylvlvhey) reported
@NatWest_Help thanks for that Abbie but I'm actually more than aware of how unhelpful Natwest is. Working on switching banks :)
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J.
(@dilligaf666xxx) reported
@NatWest_Help do not listen to NatWest saying RBS isn't affected, I'm affected from RBS!! I have the same problems that Natwest customers are having so don't know why you're lying! Yet on the phone trying to blame me!! Media coverage anyone? Because if @RBS_Help don't help....
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*Maggie*
(@Jubilee6HX) reported
@NatWest_Help Trying to buy something using my mobile. This new layer of security not really thought through. Have to leave webpage to open Natwest app and 'authorise' but leaving a page cancels a transaction in many cases. Terrible customer experience & incredibly frustrating
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Wolf & Fox •°4BB3R4710|\|°•
(@wolfandfox_888) reported
@BarclaysUKHelp will not be able to access online banking or mobile app until a run an anti wirus scan, I mean had this account since the 90s and now a dead phone you want me check it. Barclays has lost the plot and so I have switched to Natwest. Sort it out will you @Barclays
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Colin D.
(@Beacons_Walker) reported
@NatWest_Help So NatWest phone line busy this morning. They offer a call back service. Great. Opt for that. Get the call back and straight back in the queue. You couldn’t make it up. Account will now be closed. Better banks out there I feel.
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Ross Dargan
(@RossDargan) reported
@alistair It doesn't even need to be that complicted. I think natwest includes the fist 6 digits of your post code in your email. A bank used to include a word you gave them too I think but that was a while ago. The problem is you are not a "target"
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Ash Paul
(@pash22) reported
@NatWestGroup chair says best way to help poorest is through benefits: Across-the-board UK tax cut wud b blunt, £££ & give wealthy a boost Davies://www.theguardian.com/business/2022/may/12/natwest-chair-help-poorest-benefits-tax-howard-davies?CMP=share_btn_tw via @marksweney
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Emm
(@EmmKolby) reported
@NatWest_Help @TheRealChrisT20 Same here got told yesterday my money would be back into my account last night woke up and I'm still £90 down ill be in my branch to close my account down. What a complete joke people are struggling already and now natwest do this
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Del Monty
(@delh3412) reported
@Libstar90 @NatWestGroup @NatWest_Help Yep same here, looks absolutely awful. To the point that I actually may move my account to another bank. #toycard #debitcard #natwest
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🏳️⚧️ 🇺🇦 Skye Cow ⛧
(@SkyeCoow) reported
Wow NatWest actually has an ongoing issue with some payments showing twice and it's effected me. Nearly fainted when my account was in overdraft
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Stewart Wood
(@StewartWood) reported
Howard Davies (Chair of NatWest) making a compelling case on @BBCr4today for Govt help on the #CostOfLivingCrisis to come through large benefit boosts rather than tax cuts - far better targeted on those with low income & no savings. More efficient, more just. Hard to disagree.
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Thomas Bendall
(@ThomasBendall1) reported
@NatWest_Help duplication error, now having to choose between taking kids to school or feeding them, unlock our funds #help #natwest #sortitout
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Dr. Simon Spence
(@macinfoirl) reported
@GabbyMonaghan Yes I agree. The Ulster Bank app uses the same template as the NatWest app and got better and better over the years. Really hope we get some better competition. BOI’s app isn’t a real app (web page inside an app format). AIB customer care terrible. Hard to find good service
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Jason_Yee
(@luyi78132843) reported
NatWest chair says best way to help poorest is through benefits . Across-the-board tax cut would be blunt, very costly and give wealthy a boost, warns Howard Davies.
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Charlotte Gullefer
(@charlgull) reported
@DaisyHawken @Eurostar @lastminute_com Last minute never got back to us and Eurostar couldn’t help as it was last minute who booked it so I ended up having to go through my credit card people (natwest) who refunded me and are investigating it! Hope you get it sorted…
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Roz Frampton
(@FramptonRoz) reported
@NatWest_Help @sabz_sabz0078 This relates to a post some time ago. Can you tell me if it's a debit card & if we can still use a pin number (not contactless)? Currently use chip & pin, not contactless. NatWest seems to be making banking impossible for many. We want branches, cheque books, not contactless, etc
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Anne Webb
(@a_webb) reported
@DrHoenderkamp @HSBC_UK NatWest - never had a problem in 40+ years.
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G
(@gforcedme) reported
@NatWest_Help trying to get hold of NatWest platinum travel services been on hold again over 3 hours in total so far #help #natwest
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that northerner
(@thatnorthener) reported
@NatWest_Help @natwest out of interest, do you regularly treat your premier account holders with appalling levels of customer service? Must be just me then.
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Birdman
(@bi68495599) reported
@VirginMoney after an appalling start and ongoing issues after leaving Barclays as you offered a cheaper packaged bank account, we are off to NatWest! @richardbranson
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Kitty Forman's Laugh
(@heylvlvhey) reported
So a retailer has stated IN WRITING at a least 3 times that they issued me a refund on 12/03/22 but I NEVER RECEIVED IT! #Natwest refuses to help just because the original transaction was in 2020. I'm just at a loss at this point @NatWest_Help
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kirsten
(@kirsten03519311) reported
@DrHoenderkamp @HSBC_UK NATWest exactly the same. Absolutely disgraceful customer service
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Billy Lady of Dunans🌈 (She/Her) 🏴
(@McBillyuk) reported
@NatWest_Help so I blocked my card with too many wrong pin. Now I need a natwest to sort it. Typed in local weston super mare, in Google it took me to some poor woman's house. Might need to fix that.
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Fergs
(@FergieFerguson) reported
Adore how NatWest tries to block my £13.75 offy purchase but willingly accepted my £295 dinner expense x
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Michael Fairbairn
(@Michael26256854) reported
@munirawilson NatWest Bank in Twickenham is closing down next week on the 19 May.
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Tes Amis 🇪🇺
(@Brahmaselder) reported
@BloombergUK NatWest have taken transactions twice and called it an error off countless amounts of people still not fixed. To me this is fraud, this is a crime, they have taken money that is not theirs. Disgusting excuse for a bank hoping the big CEOs are taken for every penny they have.
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UselessHackney? 🇺🇦
(@UselessHackney) reported
@HistoryOfStokey Actually NatWest in SN High Street is on the old Borough of Hackney side of the road. The boundary with SNBC ran down the middle of the High Street. Even SN station was just within the Hackney Borough boundary before it veered left to run along the railway towards Bethune Road