NatWest down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Website (29%)
• Login (29%)
• Transactions (21%)
• Mobile App (15%)
• Transfer (4%)
• Withdrawals (2%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Burry Port, Westminster Abbey, Chard, Reading, Bromley, Islington, Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, Chorley, London, Croydon, and Hackney.

City	Problem Type	Report Time
Burry Port	Website	9 hours ago
Westminster Abbey	Website	2 days ago
Chard	Mobile App	4 days ago
Chard	Mobile App	4 days ago
Reading	Login	4 days ago
Bromley	Login	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bill Poole (@BillPoo15692213) reported 33 seconds ago

  I’ve just had to call the @TheAA_UK via my NatWest account using the AA app . I have to say the service was brilliant, the chap who attended exceeded my expectations. #thankyouAA

• 
  Mancuniman 💙 (@mancuniman) reported 3 minutes ago

  @British_Airways I tried to book a holiday (flight+hotel) via @Expedia. There was an error and no booking was made. The pending payment for the hotel has disappeared but Expedia and @Natwest tell me you've taken me for nearly a grand for flights that aren't booked. Refund please.

• 
  Matt Street (@MattStreet5) reported 11 minutes ago

  @Manjitskitchen @NatWestBusiness Hopefully you get some sort of compensation for it, I’d raise a complaint. The last time something happened with NatWest I went into the Leeds branch to support it and the chap in there raised a complaint for me. Ended up getting £80 in compensation

• 
  LADY BELLATRIX 🇫🇷 PARIS (@_LadyBellatrix_) reported 12 minutes ago

  @iWantDommelia I'm listed as a sole trader with Natwest as a media consultant (and my biz name reflects that). Haven't had an issue in 10 years. Dunno about LTD though.

• 
  Glen Mailer (@glenathan) reported 12 minutes ago

  @_cmbuckley @TomNomNom I switched to NatWest as they have a slightly nicer website

• 
  NatWest Group (@NatWestGroup) reported 15 minutes ago

  We’re partnering with the Federation of Small Businesses @fsb_policy to provide NatWest Group business customers with access to independent support and education to help with the cost of living. Read more 🔽

• 
  Itzfergi76 | Rashford For Balon D'or 🔴⚪️🇾🇪 (@itzfergi76) reported 22 minutes ago

  missed the tickets cuz of natwest being **** and "payment error" even tho i had double the ticket price in my bank angry is an understatment

• 
  H.🔺🐸🔱🛠🔦🖋 (@XH487) reported 22 minutes ago

  Just found out @RBS_Help have shut down all their branches in “England” and now I have to go to a @NatWest_Help. Only issue is NatWest have closed all their bank branches too. There is only one in my entire area in the city centre. They really don’t care about customers!

• 
  Teesha💕 (@teeshb_) reported 22 minutes ago

  @NatWest_Help can I ask why natwest won’t process my payment from Klarna, whenever the payment method is within my building society it takes forever to process, I have more than enough funds to pay it and have also paid my other Klarna payments today too.. I don’t get the issue?

• 
  Dharmesh Mistry (@dharmeshmistry) reported 26 minutes ago

  @psb_dc @mi_jim @Clagett "While high-profile banks started to digitalise, many of these initiatives have taken years to implement." Incorrect RBS, Lloyds, NatWest, Nationwide had internet banking since 1997/98... its customer adoption that has dragged

• 
  donkey 235 (@donkey235) reported 26 minutes ago

  @NatWest_Help Why am I seeing your adverts alongside Andrew Tate's face? Our school is having enough problems with Tate without you @NatWest endorsing his message.

• 
  Omaar (@OmaarMUFC) reported 27 minutes ago

  @NatWest_Help 2 days passed since you tweeted asking for info which I gave promptly and all that has happened during that time is me being passed round the houses. Natwest inept at dealing with simple complaints & providing basic customer service. I will now take this up with @financialombuds

• 
  volume ticker (@datadili) reported 29 minutes ago

  NatWest Group plc is down -5.97% after hours $NWG

• 
  Prof David Bailey (@dgbailey) reported 30 minutes ago

  @NatWest_Help I’ve found someone’s Natwest debit card in the road. You have closed all your local banks my efforts to get through via phone/website have failed (thankfully I don’t bank with you). Can you give me an address to send it to? Or should I just cut it up & throw away?

• 
  ZWKA Handcrafts (@zwkahandcrafts) reported 30 minutes ago

  @AmazonHelp Please sort out the issue with the @NatWest_Help Mastercards - You keep declining my card but everything is ok with it! I’ve checked to see that this issue has been going on since last year with several NatWest customers. I can’t pay for anything right now! 😡

• 
  Yaya jnr🕵 (@yayajnr42) reported 32 minutes ago

  @qalam_writes @SadiqDorasat I used to have monzo I can’t remember whether they paid interest monthly like starling do for having a few K in current account but thankfully normal banks like natwest don’t do that ****

• 
  lee (@ldnraraty) reported 34 minutes ago

  @NatWest_Help why have you taken away how easy it was for people to send me money, now they gotta go through loads of **** to do it...I'm done with natwest...**** bank

• 
  CatherineS (@Savvy_Catherine) reported 35 minutes ago

  @Manjitskitchen @NatWestBusiness Thoughts with you I have had issues with @natwest their support for female business owners does not match their PR one jot I hope you manage to resolve things quickly - as if times aren't tough enough

• 
  Velo Drome (@velodrome100) reported 40 minutes ago

  @Manjitskitchen @NatWestBusiness Yes. We had problems with NatWest suddenly freezing our business account. They wanted us to go through some weird online videoing process. We said get lost, you’ve seen our passports. We threatened to move banks and they suddenly backed down. I moved my current acct though.

• 
  movieman (@movieman777) reported 42 minutes ago

  @MohammadKaif @GautamGambhir Must be the biggest feat after that Natwest final..doing next to impossible.

• 
  T X (@TZ0981) reported 44 minutes ago

  @NatWest_Help useless bank no wonder they're closing all over the place. still a halifax near me as they obviously aren't useless like yourselves and I hear their app is a lot better than the crappy natwest one (had to remove that god awful "scan your face").

• 
  Gib Aslam (@gibaslam) reported 45 minutes ago

  @Manjitskitchen @NatWestBusiness Have you tried contacting your relationship manager at Natwest? Had a similar issue at work where they kept wanting a load of info to approve our business profile during the review

• 
  Irene Jardine (@ladyjardine) reported 45 minutes ago

  @NatWest_Help can you confirm that by mid summer , there will be no Natwest branches available in Scotland. Please also confirm the closing date for Glasgow as the account will need to be shut down & moved to a new bank. Cheers

• 
  T X (@TZ0981) reported 49 minutes ago

  @NatWest_Help natwest are a load of crap. approve me for a credit card then your ****** website denies the application. **** you guy's i'm moving banks

• 
  Mira‼️🦊🤎【COMMS OPEN】 (@GoldenmiraVT) reported 50 minutes ago

  natwest after giving me the most vague response and ending the help service when they have, infact, not helped at all

• 
  Zak Silverstein (@ZakSilverstein) reported 55 minutes ago

  @imo_ebbo @TSB @imo_ebbo. Regarding the " services going down " I just saw the message on my banking app, Usually the app is down from 2-5 am for maintenance. Because when I was with Natwest, I couldn't access the app transfer money (Outbound) until the maninace was over.

• 
  Amber Southwell (@AmberSouthwell) reported 56 minutes ago

  @AskNationwide I made a payment from my NatWest current account into my Nationwide Help to Buy ISA. It is not showing in my ISA account, how long does this normally take?

• 
  Jon Dewey (@Writethinking) reported 58 minutes ago

  @katiemolo_ NatWest offers free access to FreeAgent accounting software, which enables you to do your invoicing - all linked to yr bank account

• 
  Rian (@OnlyUtilitaRian) reported 58 minutes ago

  @monzo Love what you've done with the place 🤩 Also "Rewind to a time where the world of banking was stuffy and dormant".....this is why high street banking is dead.... My son is with NatWest (<16) and needs a card reader so he can log in and authorise changing his phone number 🤯

• 
  Jane Osmanski (@JaneOsmanski) reported 1 hour ago

  @NatWest_Help Trying to order some statements folders and just had one of your helpline staff put the phone down on me after suggesting I try the website or go to a stationery store. Is that really how NatWest treats loyal customers of 50 years?