NatWest down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Login (30%)
• Website (28%)
• Transactions (21%)
• Mobile App (15%)
• Transfer (4%)
• Withdrawals (2%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Westminster Abbey, Chard, Reading, Bromley, Islington, Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, and Paignton.

City	Problem Type	Report Time
Westminster Abbey	Website	1 hour ago
Chard	Mobile App	1 day ago
Chard	Mobile App	2 days ago
Reading	Login	2 days ago
Bromley	Login	2 days ago
Islington	Login	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brian Henderson (@BriH1903) reported 10 minutes ago

  @heraldscotland Natwest are already headquartered in London, according to their website... and Company House. Shouldnt the headline be "Bank with HQ in London to stay in London"

• 
  Kyle (@1Snide) reported 10 minutes ago

  @NatWest_Help @stevekennedyuk Quite clearly there are a significant amount of users updating to iOS 14.6 who are with NatWest. All my other apps work, why don’t you get your tech team to update the app, like all the other companies have done! No issues with any apps apart from yours!

• 
  Privalgo (@privalgo) reported 12 minutes ago

  In addition, the 'taper season' might be coming to the #UK with John Briggs, Global Head of Strategy at NatWest Markets, stating: "While the Bank of Canada kicked off taper season, I expect the Bank of England in May will turn investor attention more fully on the issue".

• 
  Richard Hill (@Richard75170419) reported 12 minutes ago

  @SteveSayersOne I used to be a customer of NatWest in Glasgow. We were told in 2013 that the 7 Scottish branches were to be sold off. Wasn't it a requirement - something to do with European Commission state aid requirements. Goodbye.

• 
  Andrew (@MisterShades) reported 14 minutes ago

  @R2DToots @NatWest They’re all crap, I spent 40 minutes on the phone to @Barclaycard this morning, getting routed to Barclays branches, entering my card details SEVEN times, and then told it needed to be referred to a team who aren’t able to speak to me. Customer service doesn’t seem important,

• 
  RRRRR (@RRRRR86910432) reported 15 minutes ago

  @NatWest_Help it's misleading to say on the status page that there are no problems. I cannot access mobil app after updating it (samsung/android) on Sunday just past and until now cannot access mobile app. Natwest via a call to their technical dept. acknowledged there's a fault.

• 
  JPF 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙 (@JohnnytheSequel) reported 18 minutes ago

  @paulhutcheon The whole raison d’etre of unionism right there; waking up hoping Scots will fail; that there’ll be snow on bridges, that kids will fail exams, that oil prices fall. Not one positive thing to offer. SIR Tom, SIR Ian Wood, Natwest dodgy bankers, all rewarded for running Scots down

• 
  Vicky (@Vicky29314951) reported 18 minutes ago

  @NatWest_Help @TheFCA help us to clear student overdrafts?! NatWest encourage you to get one, but then can’t support you to repay?! Vicious cycle of debt thanks to horrendous interest - I pay £60 in interest but they won’t accept this a repayments?

• 
  Sahdie Bennett (@SahdieB) reported 21 minutes ago

  @GardenerMr Brother D, I had a similar problem with Natwest which went on for sometime. I had to make a complaint in the end, they apologised & paid me some compensation. If it's not sorted today, maybe putting in a complaint may do the trick 🤔 🙏 Shalom

• 
  David Martin Esq. (@DavidInverisla) reported 25 minutes ago

  @HRwritesnews Isn't this just tiring, repeating the same old garbage from 2014? Incidentally now called NatWest, no longer RBoS. That says it all.

• 
  Adie ⚒ 😷 (@R2DToots) reported 27 minutes ago

  @MisterShades @NatWest @Barclaycard Blimey! That's terrible, Andrew. To paraphrase Oscar Wilde (badly) if this is how banks treat their customers, they don't deserve to have any.

• 
  Sunshine Days (@poppymoons) reported 28 minutes ago

  @NatWest_Help is it any more possible for Natwest bereavement team to be any ruder than they possibly are. I have been so unsatisfied by the team since dealing with my brothers passing. Incompetent, indifferent and unwilling to help. Cust since 1986!

• 
  Nick Davis (@NickDavisND20) reported 32 minutes ago

  Right, I was positive this morning with NatWest, but now I am FURIOUS. What is this rain???? Who ordered it??? Who signed off that budget??? I want to speak to the manager of the weather IMMEDIATELY. @alexberesfordTV is that you? I am NOT a happy customer, I want a refund!!!

• 
  David Hardie (@DHardieTweets) reported 32 minutes ago

  That fact is, they’re not even RBS anymore. They’re NatWest. They presided over the crunch. They ****** us all over. They got bailed out, WE paid for that. So they can piss ******** off.

• 
  Juliette Maxam (@JulietteMaxam) reported 33 minutes ago

  @NatWest_Help Can you tell me which cash points in Colchester will issue mini statements for a NatWest account, please.

• 
  Ian Achieve (@ianachieves) reported 34 minutes ago

  @XRP_stuart @shirtoffmyback_ A representative of NatWest told you in error...

• 
  Elliot 🎮 (@Elliot0403) reported 34 minutes ago

  @Lauuatthedisco I bank with Natwest. First time I've had fraud problems though.

• 
  X_Sticks (@X_Sticks_Real) reported 34 minutes ago

  @kmckenna63 Same old **** from the same old *********. The Royal Bank of Scotland is for all intents and purposes an English bank anyway. NatWest is NOT Scottish. You can fool some of the people...

• 
  Bernie Mbou (@BernieMOON7) reported 36 minutes ago

  £300 was cash down a street in London and the rest moved around I later received a text from NatWest bank saying to me to approve I have directed £2000 from my cash card student account only that time in nationwide I was surprised having only just been in U.K. not long

• 
  Jill Collier 🟥 (@JillCollier16) reported 36 minutes ago

  @NatWestBusiness There are serious issues with NatWest Business banking. It’s not fair for the social media team to be asked to fend off enquires without *any* ability to sort them out. It’s very difficult to contact anyone who can help by phone, they can’t sort if when you do and why are there..

• 
  Black-n-British (@BlacknBritish1) reported 40 minutes ago

  @premnsikka The people's aspirations are changing. Fortunately, support in the north of the UK for breaking up the union is falling. Fighting money laundering is a very difficult problem. But that has nothing to do with Natwest's decision to act responsibly if Sturgeon gets her way.

• 
  Mrs G (@CassieGunnis) reported 40 minutes ago

  @MartinSLewis can you help? My mum bought concert tickets on her natwest credit card which expired before the gig was cancelled (rescheduled date). @NatWest_Help have been spectacularly unhelpful is sorting the refund and have now told her she needs to contact @AXS_UK directly

• 
  adie (@adiehowarthh) reported 40 minutes ago

  As soon as the Natwest Help to Buy ISA was introduced for 16 year olds, I was taken to the bank and signed up for it. I didn’t entirely know what it was but it was a HUGE thing for my property. So many parents and people don’t have access to internet/ knowledge these exist.

• 
  Huguenot House 🎪 🕷️🕸️🕯️⭐🏴󠁧󠁢󠁳󠁣󠁴󠁿 🐝 (@HuguenotHouse) reported 44 minutes ago

  @NarcAware @nw_nicholas Natwest/ RBS is, I hear, still being nasty abt paying PPI. When customer goes to Ombudsman, the clock starts again delaying payment further. Without any help in getting correct calculation or compensation? Looks like it. But Natwest must be paid.

• 
  Gavin Wrigley (@pheauteau) reported 47 minutes ago from Buntingford, England

  @RealTranswoman @NatWest_Help As long as it takes, our options to try beta software, not NatWest’s issue.

• 
  Fafstar (@fafstar21) reported 47 minutes ago

  @sharpinvestr NatWest done more than 10 grand from my bank and not one problem

• 
  Chris Higham (@rl_chris_higham) reported 51 minutes ago from Newcastle upon Tyne, England

  @davidpolymath NatWest have been plugging a rewards account which needs you to login to the app monthly to get some of the rewards..rather than "charging" branch/telephony users they are "rewarding" digital users. Sounds less controversial!

• 
  Jamie Fraser (@J_Fraser88) reported 55 minutes ago

  @britain_scott @paulhutcheon But NatWest don't currently pay corporate tax in Scotland so how would tax be an issue.

• 
  BS@50 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@easachausen) reported 58 minutes ago

  @HRwritesnews If you have been threatened by nasty unionists NatWest call bankers bullying help line on 0800 Vote Yes.

• 
  Philip Evans MBE (@PhilipEvans08) reported 1 hour ago

  After months of appalling service from Natwest just to change name in accounts forLRFC we got compensation. This morning they blocked our account for no reason and when I asked why they put phone down @NatWest_Help