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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (30%)
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Mobile App (30%)
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Transactions (20%)
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Login (20%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury |
Website | |
| Edinburgh |
Transactions | |
| Ealing |
Website | |
| London |
Login | |
| Bristol |
Website | |
| Llanelli |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Ann Dawson
(@amdawson384) reported
@NatWest_Help I have now transfered almost all of my money from my account. I am so disappointed with the fact that Natwest have done nothing to improve the terrible external state of the East Ham branch. I have been your customer for nearly 30 years but it is a worry that basics are ignored.
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ratcan
(@_ratcan) reported
@WelshJesstopher what ******** is wrong with natwest, i remember seeing on joe lycett’s got your back they had one of the worst rates for people getting scammed too
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CryptoDropper
(@Cryptdropper88) reported
Still having the odd withdrawal issue to my Natwest account. Company contacted me today to say 1 didn't work. Natwest unable to admit they have widespread problems for customers. Not had my council tax rebate either yet, many around me have. @NatWest_Help did you eat that too?
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Cory Donoghue
(@mmPandiculation) reported
@EddDaze11 @Morcia happened to me with natwest. safe to say they also lost a customer & the woman even said ‘i agree its wrong, keep investing’ the banks are shitting themselves.
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T • M A R T I N 🌻
(@teexboos) reported
@NatWest_Help • the biometrics facial recognition. is. terrible. worst invention ever. would really recommend you sacking the individual responsible. #natwest
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Wolf & Fox •°4BB3R4710|\|°•
(@wolfandfox_888) reported
@BarclaysUKHelp will not be able to access online banking or mobile app until a run an anti wirus scan, I mean had this account since the 90s and now a dead phone you want me check it. Barclays has lost the plot and so I have switched to Natwest. Sort it out will you @Barclays
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Nerhv
(@Nerhv1) reported
@NatWest_Help 9 times I have attempted to phone NatWest customer service. 7 times I have been redirected to the wrong team, and twice I have had the phone put down on me. How can I contact the DigiDocs team without dealing with representatives that have less than 5 braincells?!
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Jessia
(@fantong94682631) reported
Worst UK bank for dealing with scams issues crypto scam alert . NatWest issued a crypto scam warning to mobile banking users after reportedly receiving a record number of complaints in Q1.
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Rosey amazzin 💙nhs
(@AmazzinRosey) reported
No I'm not paying any **** money in my account natwest u sods taken last week's wages from me thanks to fekin doncaster council which I've disputed it by the way using my card without my say so so do1 with the message how many days dos it actually pend for
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Truth Matters
(@Trueface121) reported
@NatWest_Help Would close my account with NatWest , duplicate payments , no support, You ask refund for your money once day they tell yiu , will get refund tomow and next day they say it will be auto fixed. Theifs . Managers like Jamie don't even want to spk about this
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John527
(@Awordablow) reported
@NatWest_Help Why the hell is it so complicated reporting a payment that was not authorised?? I simply wanted to block any further payment to a scam operator. NatWest’s reporting system sends users to a dozen webpages - I’ve had to cancel my credit card bcs your system is such a farce.
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Toria
(@papillon_a2z) reported
@NatWest_Help Thank you. Getting hold of anyone at Optima is a nightmare. Being existing current and savings account holders with NatWest, we really didn’t foresee there being this much trouble. Not the reliable, reputable service we’re used to, which is a shame.
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David
(@davidofsussex) reported
Someone called Kenton Cool doesn’t spend 25 years working behind the counter at NatWest.
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John Apocalypse (㇏(•̀ᵥᵥ•́)ノ)
(@JohnApocalypse) reported
So, for the second year in a row, my card is broken and I can't scan anything. Someone at Natwest needs to fix this ****
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Sheena 🧙♀️🧹🌘⭐️
(@S_h_e_e_n_a_) reported
Years ago I worked in customer services, in one of those phone farms that take calls for lots of companies - Tesco Finance, NatWest etc. I learned that to avoid listening to angry rants all day, I had to convince the customer to tell me what they wanted to achieve with the phone
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Simon Needham
(@Simon16a) reported
@WTW_uk do you know why your website chat function hasn’t been working this afternoon? NatWest group pension fund
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Annie Bannister
(@AnnieBannister) reported
@PeterSimmo Brilliant. That's worth knowing. HSBC have been appalling for years & the bank charges thing - which was always a problem - has suddenly become a massive issue. I'll look at NatWest. Thanks.
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Evelyn Dalton
(@evelyndalton7) reported
@Natwest I've been trying to pay a bill for @virginmedia but it keeps saying SCA Soft Decline?? Help please x
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Ben lavington
(@Benlavo) reported
@AirtimeRewards I appear to be having issues with my NatWest card, it’s still valid but doesn’t show up on my airtime rewards account
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Darren Ashworth
(@antonov124) reported
@PlayOJO how long does you’re support team take to@reply to an email ? Having issues with NatWest cards but have had no help
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Steven Dyson
(@StevenHDyson) reported
Yesterday I gave my card details to a fake NHS COVID website following a fake COVID alert. They then had the audacity to ring me pretending to be NatWest's fraud team to transfer my accounts to new ones. Be careful. Thanks to the real @NatWest_Help who were excellent
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david
(@David46544024) reported
@sbk hello can't withdraw with my natwest debit card please help me.
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Truth Matters
(@Trueface121) reported
@NatWest_Help Will close my account and would not recommend NatWest , worst customer service ever . Called 5 times in 5 days , promised refund for payment then call hanged up since each advisor tells a different story . Managers hiding behind dont want to talk. I rather move to HSBC or Barclay
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Billy
(@XXIV_Anthan) reported
@NatWest_Help don’t ever bank with NatWest. Terrible bank, has stole £60 from me due to the duplicate payments and now £260 and refusing to answer. #natwest #bank #Banking
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Michael Fairbairn
(@Michael26256854) reported
@munirawilson NatWest Bank in Twickenham is closing down next week on the 19 May.
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Aaron Price
(@AaronLewisPrice) reported
from
Upper Poppleton, England
@TSB is getting worse and worse with taking out payments, so slow... Compared to my #natwest account. TSB takes too long taking things out of the bank. Literally get hit with everything coming out the same time. You guys need to speed up payments coming out 😡
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Ann Dawson
(@amdawson384) reported
I have now transfered almost all of my money from my account. I am so disappointed with the fact that Natwest have done nothing to improve the terrible external state of the East Ham branch. I have been your customer for nearly 30 years but it is a worry that basics are ignored.
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lisa
(@dacheng96948902) reported
Worst UK bank for dealing with scams issues crypto scam alert . NatWest issued a crypto scam warning to mobile banking users after reportedly receiving a record number of complaints in Q1.
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Simone Dunne
(@dunne_simone) reported
@NatWest_Help never has a company Made me feel as worthless as natwest have. Well done you won, I'm broken. I have nothing left in me. My daughter is clearly not going to get her nursery money back so I cannot now do my job and this is down to your error. But you don't give a fck
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Past Youtube
(@Past_Youtube) reported
@GamblerFin i know its annoying but just its safer in the long run. banks like natwest are **** because they have no restrictions pretty much