NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Mobile App (40%)
• Website (20%)
• Login (20%)
• Transfer (20%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Plymouth, Buckingham, and Milton Keynes.

City	Problem Type	Report Time
Plymouth	Mobile App	1 month ago
Buckingham	Login	1 month ago
Milton Keynes	Transfer	2 months ago
Manchester	Website	3 months ago
Maidstone	Website	3 months ago
London	Mobile App	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pizza factory (@Pizzafacto90385) reported 42 seconds ago

  @NatWest_Help Hi Louise, thank you for your response. The card is not a NatWest card—it's an Ebix Cash Forex Card issued in India. I have already contacted the card provider, and they advised me to speak with the ATM owner/bank to see if the card can be retrieved. All of my money for my stay in the UK is on that card, so I'm finding it very difficult to manage without access to my funds. I would really appreciate any help or guidance you can provide regarding whether the card can be recovered from the ATM at Tesco, 825 High Road, Leyton, E10 7AA. Thank you for your time and assistance. 🙏🏻

• 
  Alex ******* (@socialPolly) reported 2 minutes ago

  @NatWest_Help I did that, and they said I needed to speak to NatWest bank not the investment line. They transferred me through to an automated service that didnt understand what it was I was trying to get through to. So I gave up.

• 
  Magic hat 🎩 (@themagic_tophat) reported 5 minutes ago

  𝗪𝗵𝗲𝗿𝗲 𝗶𝘀 𝘁𝗵𝗲 𝗠𝗮𝗻 𝗖𝗶𝘁𝘆 𝟭𝟭𝟱 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻? I know a certain commentator on the case (who claims insider knowledge) asserts there’s been no decision as of 2 weeks ago. But I very much doubt an initial decision is still pending - I believe it’s been issued to parties. There’s no reason why we would hear if it had. Initial decisions have never been published or leaked prior to the Final Award before. Why do I think it’s been issued? Because it’s been more than 19 months since the hearing concluded. A delay as long as 19 months for an initial decision on liability would put the integrity of the decision at risk and would raise questions over the arbitrators’ intentions (did they delay on purpose to damage it). I just can’t see them having done that. For context, NatWest Markets plc v Bilta (UK) Ltd [2021] was ordered a retrial when its decision was still waiting after 19 months at the High Court. The Master of Rolls at the Court of Appeal absolutely blasted the delay. He said decisions like these should need a good reason to take over 3 months in the courts and if they do, they get closely monitored. For it to take this long in private arbitration when there’s a requirement in the rules for a decision as soon as practicable… and the arbitrators have been working on other cases… totally inexcusable if it weren’t already out. Career enders for the arbitrators. A hearing on sanctions and final award should be quick too. So no excuses. Only 3 possibilities I see: 1) Initial decision was already issued to parties and a Final Award is coming imminently. Before the season starts. 2) They have the Final Award already but they’re waiting for the end of the World Cup before publishing it (they shouldn’t do this and it could even open themselves up to damages if this were the case) 3) City launched an appeal after the decision on liability was issued but before the hearing on sanctions, thereby delaying a Final Award Number 3) would be novel (i.e., never done before) but the rules do not explicitly prohibit it. I’ve hypothesised it as a possibility for a while. If so, we might not hear anything until 2027. The longer it goes without a Final Award, the more likely I believe that’s what’s happened.

• 
  Butterknife Operator (@Butterknifeopr8) reported 6 minutes ago

  NatWest customer service is some of the shittiest I have ever come across.

• 
  Ian Darbyshire (@Ian_darbyshire) reported 12 minutes ago

  @stevemiddi1 @ArturNadol7566 @LloydsBank I have the internal Natwest interest forecasts and they were all going down at that time.

• 
  B (@brobertson2010) reported 14 minutes ago

  Are banks in the UK experiencing issues? Friends are struggling to transfer (business and personal accounts) @BBCNews @SkyNews Down Detector is showing dozens of reports for Revolut, Monzo, Barclays, Nationwide, NatWest, PayPal etc.

• 
  Sports Geeez (@Sportsgeeez) reported 15 minutes ago

  England finishes at 387/3 126 runs in the last 10 overs Highest total at the Lord's. Except for that 2002 Natwest Final, 300+ target never chased down here. Joe Root remains unbeaten throughout the series. Gurnoor Brar bowled the 3rd expensive spell for India in ODIs. #ENGvIND

• 
  Tony Evans (@tonyevans88) reported 16 minutes ago

  There is some truly terrible disinformation regarding the job cuts at NatWest Gibraltar and the EU-UK Treaty. Neither are connected and anyone trying to make a relation between the two has an agenda with intent #Gibraltar

• 
  Von Trapp (@Deathrayspex) reported 23 minutes ago

  @rosarosebudxo Natwest, Monzo Business and a few others have theirs included. Id avoid Quickbooks as its awful. Had to switch to their MtD compliant version from Self Employed model and its shiiiiit.

• 
  puristini (@jurisdoctrine) reported 23 minutes ago

  Emails included Wells Fargo Bank ING Direct HSBC Bank NatWest Capital One Citibank Chase Bank Dubai Abu Dhabi London Nigeria I opened accounts with login access as well. I went into both Chase and Citibank to deposit cheques sent by FedEx and UPS delivery service.

• 
  MrBounceBack.com (@Bounce_BackLoan) reported 25 minutes ago

  Today’s @ShabanaMahmood “Don’t Pay We Won’t Take You Away” Award winner is Iftehar Ahmed director of AK Touchstone Limited. The @ukhomeoffice slapped his Company with a £30,000 civil penalty for employing two people with no right to work in the UK. He said **** right off I’m not paying that, so didn’t and didn’t pay a £47,362.00 Bounce Back Loan either, and has just been given a 5 Year Director ban instead. So the Government never got the £30,000 and would have had to pay back NatWest the £47,362.00 for Bounce Back Loan too. Lovely….

• 
  Pizza factory (@Pizzafacto90385) reported 26 minutes ago

  Hi NatWest,@NatWest_Help My Ebix Cash Forex Card has been retained by an ATM at Tesco, 825 High Road, Leyton, London, E10 7AA. The card got stuck during a transaction and I was unable to retrieve it. Could you please advise me on the next steps and help me recover the card as soon as possible? Please let me know if you need any additional details from me. Thank you for your assistance. Kind regards,
Ankith Kumar +44 7552909851

• 
  Kenne_A (@StMollyBloom) reported 26 minutes ago

  This Cian_UTD bollocks doing the rounds, and I’ve got to say I don’t believe the majority of it, but if true, and Betfred and NatWest are looking at reimbursing and even compensating him, they’re setting themselves up for a real shitstorm. Anyone who’s ever known an addict of anything will know that it’s ultimately up to themselves to help themselves. And what BF and NatWest are seemingly about to do is set up a precedent where any gambler can freeroll the bookies and the banks by Gamstop’ing themselves, working around it, and recouping any losses. Why would you not? If I can deposit £5k to a bookies and go all out to try triple it in an evening knowing they have to refund me if I lose I’d be an idiot not to. Situation here should be as followed. Thorough investigation, apology if in the wrong and a review of their internal flagging system. And instead of a refund, assistance to Cian to get help with his addiction. Cian has been on the timeline for a long while with one grift or the other. If he comes out of this even or ahead he’s learned nothing. And in a few months time he’ll hit one of the other bookies with the same story. And someone help his ******* kid.

• 
  Web3Alert (@theweb3alert) reported 31 minutes ago

  Most people know Gilbert Verdian as "the Quant CEO" Founder, CEO, the face of $QNT Fewer people actually know what he was doing before Quant existed. 20+ years in cybersecurity across 3+ governments before he ever touched crypto • Downing St • HM Treasury • Bank of England • Ministry of Justice • US Federal Reserve • NSW Health in Aus And of course there's everything on the private sector side with Vocalink and standards with ISO. That's NOT a typical crypto founder resume. That's someone who spent 2 decades inside the exact institutions Quant's now offering interoperability infrastructure to. And the idea for Overledger didn't come from a whitepaper brainstorm either... It came directly out of his work on ISO TC307, the international blockchain standards committee, back in 2016. He kept running into the same problem across every government and bank he worked with None of these systems could talk to each other. Quant was built to solve that specific problem Fast forward to today and that same TC307 work is still active Quant remains one of the core voices shaping ISO standards across 53 countries. The UK picked Quant to build the infrastructure for GBTD, tokenised sterling deposits, with Barclays, HSBC, Lloyds, NatWest, Nationwide and Santander all on board. Overledger sits inside Project Rosalind with the Bank of England and BIS. Inside the ECB's work. Inside the UK's Regulated Liability Network. Inside of UK Finance's GBTD which has received approval by the likes of UK Chancellor & Bank of England. None of that happens by accident. It happens because the guy building it spent two decades inside the rooms where these decisions actually get made.

• 
  Cmdr_Green🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 1.0 @liilBarcodeliil (@Stg_Gr33nz) reported 32 minutes ago

  Let me guess they are going after there own customers Picking and choosing whom to target and bankrupt there is always a problem, it will be them! causing it Blackout incoming, whats next HSBC, Natwest or the Bank of England collapsing on itself shareholders abandoning ship?

• 
  citizens2022committee (@c22cuk) reported 37 minutes ago

  c22cuk COMMENT: State Supported COMPLICITY? BANK CONFIDENTIAL @BankConfidenti1 - An independent report exposing concealed credit-line risk, systemic fraud and regulatory failure across Major Banks shown below. How many unknowingly in the ROI and UK have succumbed to these alleged FRAUDS and remain unaware, do read the Lorraine Morris @MLorrM Bank Confidential attachment in her Post (and her own summary statement contained therein) and if it triggers doubt, suspicion and concern in your mind that you might have been duped, Lorraine will no doubt point you in the direction of possible help - It would appear that these Frauds are still ongoing. The banking misconduct detailed in the Bank Confidential reports primarily occurred in the buildup to, during, and after the global financial crisis, broadly spanning from 2000 to 2017 (with certain related over-charging practices and legal disputes continuing to this day). The primary Banks named are - NatWest Group (formerly Royal Bank of Scotland Group) RBS-Global Restructuring Group (GRG) NatWest Ulster Bank Lloyds Banking Group (including HBOS) Barclays HSBCCoutts (a private banking subsidiary of NatWest Group) “The only thing necessary for the triumph of evil is for good men to do nothing”.

• 
  Tensions Rising🇬🇧🇬🇧🇬🇧 (@Sutton1Mr) reported 38 minutes ago

  BEACON ALERT | MISSING VETERAN We need your help locating Stephen Blackburn who is missing with concerns for his welfare. LAST SEEN: Monday, 17 August, in Liverpool city centre, near NatWest on Lord Street/Whitechapel. Stephen had previously attended a charity football event at The Pitz, Liverpool, and is known to have links to both Liverpool and Preston. If you have seen Stephen, or have any information that could help locate him, please contact the police. Police Reference: LC-20260816-1486 Please share, particularly across Liverpool, Preston and surrounding areas. #BeaconAlert #MissingPerson

• 
  Mohammed Azhar (@mdazhar1989) reported 40 minutes ago

  @suzuki2wheelers Hi, Our Access 125 had been given for service to Natwest Suzuki on Jun 4, and vehicle hasn't been returned back yet. The head of service is giving invalid reasons and keeps on delaying. Request to take immediate steps

• 
  Mark (@MTrad25) reported 40 minutes ago

  Friday 31 July — what’s moving The week ends with the cleanest illustration of the new rule anyone could ask for. Apple beat on almost everything. Revenue $109.4bn, +16%. iPhone $54.25bn, +22% — its best ever June quarter. EPS $2.02 against $1.89 expected. The stock fell after hours, on guidance. Amazon raised full-year capex to $220bn — a number that would have been punished a fortnight ago — and jumped ~8%, because AWS grew 36.7%, its fastest in over four years. Microsoft up, Meta down, Amazon up, Apple down. The market is neither rewarding AI spending nor punishing it. It’s grading proof. Note the casualty: for two weeks Apple was the hedge, capex at 1.8% of revenue making it the place to hide from spending anxiety. On the night the spenders got paid, abstaining stopped earning a premium. Asia took the same message and amplified it violently. The KOSPI rose as much as 17% — its best day on record. Samsung and SK Hynix up near 30%. Taiwan +7%, Nikkei +5%. Now the number that matters: the KOSPI is still down ~25% for July, its worst month since 1997. A 17% day inside that is not recovery. It’s a market with the leverage stripped out of it — Korean authorities spent the week reining in leveraged products that had wiped out retail savings. And the FX story is the week’s thesis in miniature. Japan and Korea intervened jointly on Thursday — unprecedented, with the yen near a 40-year low. Then the BoJ held rates on Friday and the yen went straight back to 160.69. Coordinated intervention by two states bought roughly one session. Nothing about the rate differential changed, so nothing about the yen did. Which rhymes with the central banks. The Fed’s statement was near-identical to June’s — one verb and three dissenters — and Warsh signalled a step back from forward guidance. The BoE held 3.75% on a 6-3 vote, three hawks where two were expected, then Bailey immediately told reporters not to read it as edging towards a hike. September hike odds fell to 40% from above 50%. The bond market’s answer: long-end US yields near 19-year highs while the short end eased. A steepener built on doubt that anyone can anchor inflation. In London: the FTSE 100 touched a record 10,979.60 intra-day then closed down 0.1%. Rolls-Royce led, +6%, on H1 operating profit up 17% to £2.42bn. Today: NatWest, Taylor Wimpey, ITV, plus Exxon and Chevron. FTSE futures +0.4%. This was the week guidance died. Warsh won’t give it. Bailey disowned his own committee’s. Two governments spent reserves defending currencies and got a day. And Apple’s forecast cost it more than a record quarter earned. Everyone is being marked on evidence now.

• 
  NoOrdinaryFamily (@BooksFromNOF) reported 42 minutes ago

  Don't you just love it when your @NatWest account gets locked for a second time in a week and you can't access your money? The second I get back to the UK, that account is getting binned. ******* useless.

• 
  Polsia (@polsia) reported 45 minutes ago

  Most banks can't afford a $1bn AI transformation. BankrAI gives them the same thing for a fraction of the cost. Autonomous agent runs fraud monitoring, loan management, compliance, and customer escalation 24/7. Built by someone who watched NatWest do it.

• 
  Jobie (@JobieTwits) reported 46 minutes ago

  @johntierney73 @NnatMmac @NatWest I worked in fraud for a bank. It is possible. You gave your pin to someone or set it to something they could work out, and they had your card. There are other ways like they had access to your Internet banking which told them your pin but that’s less likely due to 2FA.

• 
  NatWest (@NatWest_Help) reported 49 minutes ago

  @SpensGraem11427 Okay Graeme - if you're not a customer with NatWest, I'm afraid we'd have to direct you back to Northern Assist for further support with this! Please try getting in touch with them via phone and they'll hopefully be able to help. - Rachel

• 
  Craig Duncan / @fludded (@Fludded) reported 53 minutes ago

  @DPJHodges Nigel Farage has asked for help before. He wanted people to sign up on his website if they feel they had been debanked. They did. Armed with that, he negoctiated a million pound deal with NatWest, deleted the website and never spoke of debanking again.

• 
  Lorraine Morris (@MLorrM) reported 53 minutes ago

  In the case of Perks v NatWest Markets Plc (evidence given around 2022), Mr Neil Graham — a GRG director, chartered accountant and experienced banker — was cross-examined under oath about the bank’s RMP credit system entries for swap-related credit lines / contingent obligations (often referred to as CLU – Credit Line Utilisation). Key exchanges reported in the materials include: 🔹Mr Graham accepted that the credit-line entry on the RMP system represented the client’s contingent obligation. 🔹Mr Graham agreed it was a factor the bank used when considering in loan-to-value calculations for the overall connection. 🔹When asked whether it could push a connection over a loan-to-value ratio covenant, he answered (subject to market movements) yes. 🔹He further accepted that this could ultimately lead to the connection being transferred into GRG. 🔹Mr Graham is experienced and the testimony is truthful; however, as happened in Ireland - bank’s counsel later attempted to “distance the bank from this evidence in closing submissions”. 🔹Surprise, surprise but bank’s counsel is categorically misleading the Court. 🔹They characterised Graham’s answers as given “on the hoof,” - said it was not his specialist area and submitted that he was wrong on the LTV impact point. 🔹They argued the bank did not accept that the CLU had the effect claimed and that there was no duty to volunteer information about it to the customer. 🔹This was what bank counsel is required to do to keep the charade going and that they cavalierly do so is a scandal in itself. 🔹Mr Graham’s testimony exists and is on the public record, as circulated by campaigners and referenced in related presentations. 🔹So, a senior bank director & chartered accountant with a GRG/risk-adjacent role did accept under oath that the credit line could cause or contribute to an LTV breach and subsequent transfer into GRG. 🔹This is rather obvious and is in fact why the products were sold in the first instance - as confirmed by numerous insiders. 🔹NatWest’s formal position in that case (and more generally) has been to treat such lines as “internal risk measures” rather than customer-facing hard liabilities that automatically breach covenants in the way alleged, and to reject the broader fraud characterisation. But that would be their formal position would it not? When billions of euros is at stake? 🔹Meanwhile customers faced enormous break costs & this fact alone is wholly inconsistent with the characterisation of the credit line as a purely internal risk measure. 🔹It is however consistent with the reality, which is that the bank had booked (and later crystallised) an exposure against their customers and the credit line had been concealed. 🔹That bank counsel filed pleadings that falsely characterised these structures as just fixing an interest rate or just ordinary fixed-rate loans, facilitating the burying of the misrepresentations under layers of legal process - is a further scandal - akin to that whereby the lawyers who managed to lock up innocent sub-postmasters on foot of unsound evidence. 🔹The result for Irish SMEs duped by theses practices was a systematic extraction of value from those SMEs - while the guilty institution and its lawyers ensured that accountability remained permanently out of reach. @ArturNadol7566 @Wftproof

• 
  Earnings Prism (@earnings_prism) reported 53 minutes ago

  NatWest Group $NWG completed the acquisition of Evelyn Partners with an enterprise value of £2.7 billion on 30 June 2026. The acquisition transforms NatWest Group's financial planning and investment management capabilities, and it is expected to generate pre-revenue synergies of 20%, increasing fee income and boosting exposure to the structurally higher growth UK wealth market. Evelyn Partners had £69 billion of Assets Under Management and Administration at the end of 2025, which combined with NatWest Group's £59 billion, would have brought total AUMA to £127 billion and total Customer Assets and Liabilities to £188 billion, or c.20% of NatWest Group's CAL.

• 
  Duke of Lambeth (@DukeTinoM) reported 55 minutes ago

  @TheLightish @LloydsBank @WhiteSaiber It's always Llloyds my wife banks with Natwest and she never has this problem

• 
  AFRICA IS HOME GLOBAL (@AfricaisHOME2) reported 56 minutes ago

  Chancellor John Healey has declined to rule out a higher tax on banks in his first budget under Prime Minister Andy Burnham, due on October 28. In letters to cabinet ministers this week, Healey said there was no new money available for spending commitments and that all announcements must be funded from within existing budgets, while also warning that Britain’s rising welfare bill must be controlled. He did not explicitly target banks, but the Treasury is under pressure after the TUC called for higher levies on the sector to help fund energy bill relief, and after a year of strong profits. Barclays reported half year profits up 17 percent to 6.1 billion pounds, Lloyds up 23 percent to 4.3 billion pounds and NatWest also up 20 percent to 4.3 billion pounds, figures that make lenders an obvious target for a cash strapped chancellor looking to meet fiscal rules. The debate comes as Burnham settles into Downing Street and sticks to the borrowing rules inherited from Rachel Reeves, requiring day to day spending to be matched by revenue within three years. Healey and Burnham have written that each department has a responsibility to manage within its budget and help bring inflation down. Burnham himself has said he may need to ask people to pay a little more, and has refused to rule out a wealth tax, though he has committed to the manifesto pledge not to raise VAT, income tax or National Insurance rates. The OECD warned this month that Britain’s tax burden is already at its highest since 1948 and urged spending cuts instead of new revenue measures. Banks are lobbying hard against any new levy, arguing UK lenders already pay significantly higher tax than peers in New York and other European capitals, and that competitiveness would suffer. With defence spending, social care and technical education all competing for funds, Healey’s budget will test how far the government is willing to go on sector specific taxes before leaning on broader reprioritisation. - World Business News.

• 
  helimopp (@helimopp) reported 57 minutes ago

  @friend_candid @AgniTachyon @TheIshikawaRin Oh yeah it asks in so confirms when I want to buy smth on a website like steam, god bless NatWest

• 
  theVARdict (@theVARdict) reported 58 minutes ago

  @Nigel_Farage ****. This hounding is absolutely horrendous! It's almost like they spend more than 1 minute knocking on the door. Is the same apology you wanted from Coutts because they rejected you for your dealings with criminals? If I were NatWest, I'd be asking for my settlement back.