NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Transactions (24%)
• Login (22%)
• Website (20%)
• Mobile App (20%)
• Withdrawals (10%)
• Transfer (5%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Birmingham, Salford, St Albans, Ludlow, Bristol, London, Maidstone, Plymouth, Telford, Burry Port, Westminster Abbey, Chard, Reading, Bromley, and Islington.

City	Problem Type	Report Time
Birmingham	Website	6 days ago
Salford	Login	6 days ago
St Albans	Mobile App	6 days ago
Bristol	Website	7 days ago
London	Transactions	8 days ago
Maidstone	Withdrawals	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TheTinMen (@TheTinMenBlog) reported 7 minutes ago

  @jimthegiant @ZackPolanski The best and easiest way to help your local communities/society is to not hold your money with the big large banks, and move it into ethical banks, and local coops like Nationwide or the Coop. Don’t get me wrong, they are nowhere near as swanky as NatWest or Barkleys, and you’ll have to wait FOR AGES to get through on the phone, but they invest your money more ethically, and not in fossil fuels, or arms. Moving your money to an ethical bank is not as cool as running a marathon, or as virtuous as sharing some online campaign, but it’s way more impactful IMO. All my current accounts, business and savings accounts are with @CooperativeBank, but there are other good ones too. Consider doing it.

• 
  Aparajithan N (@aparajithan) reported 14 minutes ago

  @kartik_kannan Impossible, not even news… but thats also the reason I sat through the entire Natwest final in 02 because I was leaving for the US right after that & was afraid that i may not get to see another game for a few years… though that didn’t happen… but glad i sat through that game.

• 
  Car Autotrader (@autotrader80497) reported 16 minutes ago

  @hullkrofficial Awful ticketing system just continuously redirects back to the initial basket page after approving in the NatWest app. Improve it.

• 
  Nash (@nashahmed3) reported 16 minutes ago

  @Loopify it’s not just a NatWest issue it’s a banks as a whole issue, hope they resolve this swiftly bro

• 
  Richard (@NorfolkCannon) reported 17 minutes ago

  @robprogressive The amount never changes. Has he changed bank NatWest let him down last time

• 
  dyan gough (@dylan12135) reported 18 minutes ago

  @Aodh_MagUidhir @NewnhamTony under FCA regulations NatWest will need to move hq to inside the uk You are the problem in this country - can’t have a sensible conversation with someone who has a differing view so u resort to abuse. Sad that you’re so full of hatred for the uk to make ur stereotype comments

• 
  Mahesh Chauhan (@chauham) reported 21 minutes ago

  We are stuck in Dubai, and have Natwest Platinum travel insurance through Allianz. Just tried to contact the UAE branch of Allianz and they have said our policy is not valid here, and to call UK support number. What kind of Travel insurance are you offering?

• 
  DJM Comments (@DjmComments) reported 22 minutes ago

  @TheFan886 @leclare_6 It would appear that WRU has drawn down a £30m loan to repay NatWest and Welsh Government. They also have a Rolling Credit Facility £25m plus the option to draw down £5m for future capital projects. The deal is in place for another three and a half years and they'll go to market again for better terms in about two years time.

• 
  Ethan (@ethanms10) reported 22 minutes ago

  @NatWest_Help hey folks! My sister banks with you still - she’s just found a car that my dad will buy for her. She needs to transfer £7k from her account to him also a NatWest customer. How can she temporarily up her limits?

• 
  the awakened soul (@grumpypig2026) reported 26 minutes ago

  @MissStixy @UltraDane still been told the same even when an appointment was made to come in and collect the cash ordered with natwest bank. closed the account that day, went to a bank told them we dont want to be stopped if i want to withdraw over £2000. no problem at new bank yet.

• 
  Devanik Saha (@devaniksaha) reported 28 minutes ago

  @NatWest_Help hello I had a natwest balance transfer card approved in mid Dec 25. but I havent received the card yet physically to manage my direct debit, etc. but I have received a statement. can you help pls?

• 
  Nick 🇿🇦 (@TakeYaMaddison) reported 33 minutes ago

  @NatWest_Help @TheFCA @financialombuds for the record, I have been lied to by NatWest. I was promised my case would be referred to a specialist team within 24-48 hours, and now been told they aren't going to help me because they are still within 8 weeks of the complaint (made 7.5 weeks ago)

• 
  100 (@GhostNoFace0101) reported 35 minutes ago

  NatWest got retards working for them absolute retarded scumbags

• 
  Steph Niciu (@StephNiciu) reported 36 minutes ago

  @NatWest_Help When I click on DM shows the screen for a second and then not. Yes, I do have access to the Natwest app.

• 
  Robin Nakamoto (@RobinNakamoto) reported 38 minutes ago

  @rich_rdctd Sounds like a pretty good reason to tell Natwest to go **** themselves.

• 
  Surinder (@SurinderRehal) reported 38 minutes ago

  @NatWest_Help i’ve now made three attempts to make a payment around £300. Each time I’m being asked to approve the transaction and when I go into my account there is nothing waiting to be approved. It really is a rubbish system with NatWest as I have no such issues with oth accts

• 
  Maureen Dalby (@MaureenDalby) reported 39 minutes ago

  @SandyofSuffolk I remember the NatWest in Felixstowe...can't imagine why it ever closed down as it was busy all day long!

• 
  Rich (@rich_rdctd) reported 40 minutes ago

  Natwest Bank just dropped a banger. "Tomorrow begins today" they say. If you set up biometric approval in the mobile app or Voice ID for Telephone Banking, you gave them consent to use this data. As per their email: "From 20th May, Natwest will use ‘legitimate interests’ to process biometric data, instead of your consent. Legitimate interests is a term in Data Protection Law, which means we use your data only when necessary and where we have carefully balanced your rights in the public interest." Bear this in mind as you cannot update your details or send more than £750 without using their biometrics service. @freddienew @DecentraSuze

• 
  Dr HOX ENDUCTION HOUR 🌻🎩🧐 (@hoxtonwanka) reported 43 minutes ago

  @K_Niemietz there's a lot of space between the skyscrapers so they get to speak for themselves. the problem in the city at the moment is that they've all been clustered together. it used to look way more impressive when you just had the Gherkin, Natwest buildiing and LSE building

• 
  Tom (@TMur222) reported 45 minutes ago

  @MLorrM @NatWestGroup It seems Natwest only correct errors when it is in their favour.

• 
  Craig Duncan (@Fludded) reported 45 minutes ago

  @LBC Remember when @Nigel_Farage set up a website vowing to help any 'debanked' members of the public if they went to the site and handed over their details. NatWest paid him an undisclosed amount and he shut down the site quietly saying nothing.

• 
  JJ (@jujames94) reported 48 minutes ago

  @btcjvs Fixed rate ends August 31st this year, NatWest won't let us find and fix in until less than 120 days before rate ends😬

• 
  🏳️‍⚧️ Esther :3 (@ArchiveEsthers_) reported 49 minutes ago

  £40 refund? Not processed Nationwide app? Not loading NatWest? Not allowing money transfers My patience? Lost a while ago RSD? Wants me to kms Tesco self checkout? A ***** My 2 hour lab? Started 6 mins ago Might just steal potatoes, burn down Tesco, then kms tbh

• 
  Vicky Thomo (@Vicky_T09) reported 49 minutes ago

  @NatWest_Help is there issues with payments? A payment has left mine and my partner’s joint account via standing order but still hasn’t reached his NatWest account??

• 
  Looney (@looneyluke93) reported 50 minutes ago

  NatWest app.. Not working great

• 
  Josh (@SusyAmogusBallz) reported 53 minutes ago

  @merseyrail I’m trying to get a refund for a journey I took over two weeks ago. The NatWest Payout system is having problems but no one has responded to the email I sent a week ago.

• 
  Tez Donegan (@wvrlfc_tez) reported 56 minutes ago

  @NatWest_Help hello I was wondering if you could help I wanted to cancel a switch into NatWest I’ve had a reply on Cora but the history isn’t loading so I don’t know what was said

• 
  Steven George (@steve_einfinity) reported 56 minutes ago

  @NatWest_Help @NatWestGroup anyone wanting any currency then don’t order from NatWest. Purchased currency 1st December, they didn’t deliver in time and I’m still awaiting refund. Theft at its best. Customer services are useless.Personal and business accounts to be moved shortly.

• 
  Dr Peter For Dundee East💚🤍💜 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇳🇿 (@WingsEcosse) reported 59 minutes ago

  @FFS_WhatNow @zaphod799 I’m reminded of when NatWest’s computer went south over a weekend. They’d fired the old sysadmins who knew the ancient system for Indians who lied about knowing the arcane programming language. NW had to hire sysadmins as consultants to fix it.

• 
  Michael Wilcox (@mj_wilcox) reported 1 hour ago

  @JustEatUK @CUSTOMERRE58657 I have raised a chargeback with NatWest. Awful I’ve had to go to these lengths.