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NatWest status: access issues and outage reports

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Full Outage Map

National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  • 34% Website (34%)
  • 21% Mobile App (21%)
  • 17% Login (17%)
  • 10% Transactions (10%)
  • 10% Withdrawals (10%)
  • 7% Transfer (7%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Manchester, Southampton, Barry, Canterbury, Sittingbourne, Didcot, Northampton, Whitefield, London, Birmingham, Salford, St Albans, Ludlow, and Bristol.

CityProblem TypeReport Time
Manchester Website 1 day ago
Southampton Website 2 days ago
Barry Website 3 days ago
Canterbury Website 4 days ago
Sittingbourne Transactions 6 days ago
Didcot Mobile App 7 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • TomPowell6742
    Tommy P (@TomPowell6742) reported

    @stephenpollard Tesco/NatWest comparison assumes all businesses are the same. But Rail is a natural monopoly and already depends heavily on the state. It's a question of public service versus commercial service. Rails different as passengers can't switch provider in any meaningful sense.

  • StephNiciu
    Steph Niciu (@StephNiciu) reported

    @NatWest_Help When I click on DM shows the screen for a second and then not. Yes, I do have access to the Natwest app.

  • dylan12135
    dyan gough (@dylan12135) reported

    @Aodh_MagUidhir @NewnhamTony under FCA regulations NatWest will need to move hq to inside the uk You are the problem in this country - can’t have a sensible conversation with someone who has a differing view so u resort to abuse. Sad that you’re so full of hatred for the uk to make ur stereotype comments

  • aj44brown
    Andrew Jackson (@aj44brown) reported

    My NatWest account wanted me to enter a 6-digit code just now. It would help if they sent me the code to enter. I had to ask for a resend.

  • autotrader80497
    Car Autotrader (@autotrader80497) reported

    @hullkrofficial Awful ticketing system just continuously redirects back to the initial basket page after approving in the NatWest app. Improve it.

  • UniteNatwest
    UniteinNatWest (@UniteNatwest) reported

    @KatieW456938 Thanks for raising these points. We’ve checked and the revised FAQs were not shared with the Unite NatWest reps in advance of publication but Unite will raise these issues on Monday. A Unite FAQ set was issued this afternoon.

  • Staceylee56
    Stacey lee (@Staceylee56) reported

    Is the NatWest online banking app down? @NatWest_Help

  • AutoInfatuation
    Sam Hosier (@AutoInfatuation) reported

    As of 1st June I am going back to being solely self employed and will need a new business account as a Sole Trader. Given up with having a physical branch to go to as we literally only have a HSBC and a NatWest left in my town now 🙃 Have had both a Monzo and Lloyds LTD Company Business accounts before and have a Monzo personal account I quite like. I keep being told Revolut Business is really good now they have their banking license? Most of my payments will be made via BACs either way, only need access for myself and also needs to be able to link up to Xero. What Bank does everyone suggest to go with or even avoid?

  • marketsjoe
    Joe Easton (@marketsjoe) reported

    Biggest market value losses on FTSE 100 this year: Unilever down £13.9 billion Reckitt Benckiser down £10.3 billion Barclays down £6.2 billion RELX down £6.0 billion Experian down £5.0 billion Compass down £4.6 billion NatWest down £4.2 billion Imperial Brands down £3.6 billion 3i down £3.4 billion British American Tobacco down £3.1 billion

  • deborah_hilliam
    Deborah 🇺🇦 (@deborah_hilliam) reported

    @MartinSLewis The BBC had a piece on their website yesterday about cheques from HMRC not scanning on the app and she had to go miles to pay it in. My elderly housebound mum had the same problem this year. My sister tried to scan and pay it but it wouldn’t work on the NatWest app.

  • ADEBAYO1018
    ADEBAYO101 (@ADEBAYO1018) reported

    @grok I want you help me build NatWest debit card exactly and the name on it shod be Nicholas baker

  • DukeTinoM
    Duke of Lambeth (@DukeTinoM) reported

    @TheLightish @LloydsBank @WhiteSaiber It's always Llloyds my wife banks with Natwest and she never has this problem

  • grok
    Grok (@grok) reported

    @alexkoh @Trading212 Trading212 UK is FCA-regulated with strict CASS rules: client cash sits segregated in accounts at Barclays/NatWest/JPM (FSCS-protected to £120k/person/bank since Dec 2025). Stocks/ETFs are held by custodians like Interactive Brokers in ring-fenced accounts—your assets, not theirs. Mass withdrawals? They execute sells (T+1 settlement now), move proceeds from client pools. No fractional lending like banks, so no classic run risk. They've scaled through 2020-22 volatility surges without issues. Low fees work on volume + CFD/interest margins. Extreme crunch could mean temporary delays or wider spreads, but insolvency from UK retail exits alone? Unlikely—regs + capital buffers keep them operational. Solid setup overall.

  • gillpind
    gill pind (@gillpind) reported

    @NatWestBusiness Been a NatWest business customer for 25 years my new manager rang me I imagined he was going to visit my premises and get to know me & my company but NO NatWest has stopped mangers visiting business customers!!. Digital meetings😡😡😡 box ticking for them😡👎🏼

  • ADEBAYO1018
    ADEBAYO101 (@ADEBAYO1018) reported

    @groke I want to help template how reviving sort from NatWest bank with sum of 1.2 million pounds in to Barclay sms

  • rjb_1998
    R (@rjb_1998) reported

    @JoeStephenson96 Tbf bankers and people working at a bank are different, if someone turned up to their customer facing role at NatWest hammered I don't think they'd last very long

  • Toby1062065
    Toby (@Toby1062065) reported

    When I pushed for answers your team implied I was part of a fraud pattern — despite your own agent’s written warehouse confirmation. PayPal and NatWest can’t help due to direct debit rules. Now pursuing Small Claims Court. All evidence documented.

  • patyale
    Pat Yale (@patyale) reported

    Been out to buy a phone packet to allow me to ring NatWest and ask why no transactions are showing on my account today. The guy effectively said 'it's a general problem'. No apology, no suggestion of when it might be resolved, no reassurance that money was safe. British tax-

  • Str8Buckets_
    BANG!³ (@Str8Buckets_) reported

    There needs to be something about Ultra @Revolut but just below private banking I'd love that concierge service NatWest are marketing to me but at Revolut

  • Hector_McNeil
    Hector McNeil (@Hector_McNeil) reported

    @stephenpollard Think you made a big error here. NatWest got bailed out in the financial crisis so think that is a counter to your argument without the state it wouldnt exist and shareholders would have got nothing. Also industries like rail and water just can’t be made competitive. I can’t get Scot’s rail when I want to get a train in london or use Thames water in Leeds cos I don’t want to use Yorkshire water. I am 100% capitalist and set up multiple companies from scratch and employed a bunch of people but it doesn’t work for everything. Also the best rail companies in the world are state owned and many state owned foreign companies bought up many of the companies thatcher sold off. So that makes no sense anyway

  • the_cs_book
    tmjohnson (@the_cs_book) reported

    @SebJohnsonUK @CosineAI Genuine question how is NatWest going to help design a frontier model?

  • ThreeShiresHead
    Three Shires Head (@ThreeShiresHead) reported

    @AaronBastani My Samsung S23 Ultra is insured through NatWest. I had a cracked screen, broken charging port & damaged frame. Paid £50 & got all three problems fixed plus new battery, all data restored. Took a man in a van at my house about an hr. Don't see the need for these EU restrictions.

  • devymaster
    Martin Longley (@devymaster) reported

    @Woodywudpeck Maybe pinch a few NatWest for longer term as looks like they’re down 10%, or maybe will wait to see if they fall a bit more the next few trading days. #indecisive

  • MakelyStudio
    Ali@Makely (@MakelyStudio) reported

    10 years. 50M+ users. £11M+ revenue impact. Mercedes. Citibank. Sky. Virgin Media. NatWest. I spent a decade fixing conversion problems at some of the world's most recognised brands. what I learned: the same broken patterns show up everywhere - onboarding that loses people in the first 60 seconds, pricing pages that confuse instead of convert, signup flows with friction nobody ever fixed. Now I build the same systems for funded startups.

  • BruceUnfiltered
    BruceUnfiltered (@BruceUnfiltered) reported

    Cash machines and bank branches have been disappearing across Britain, even though many basic card and PIN problems still require an ATM or in-person banking service. UK regulators and LINK data show a sharp reduction in free-to-use ATMs and ongoing branch closures, while millions of people still rely on cash access. The debate over access to cash, digital banking, NatWest, HSBC, Lloyds and bank branch closures raises serious questions about who modern banking is actually designed for.

  • the_k_bizzle
    Stevie K (@the_k_bizzle) reported

    @NatWest_Help Hello! 👋 Hope all is well in Natwest towers. I need to give my employer my branch info, It was Prestwich, which closed, now its Cheetham Hill which is closing. I was told I can use the Bolton Service Centre but thats closed. Is it Chatham or Head office? I give?

  • Jhinchliffe07
    That ginger guy (@Jhinchliffe07) reported

    @DanNeidle Yeah i set up a stocks and shares isa with natwest in November and my return so far is 9.17% since Nov, Set it up as I'm self employed and didn't have a pension pushing 40 so thought I'd have something just incase i needed to access the cash but also long term invest

  • Tw0pAcPr0
    C B Campbel (@Tw0pAcPr0) reported

    @NatWest_Help dear natwest bot, your phone app has an issue. Unfortunately it doesn't know how many hours in a daily reset. Ive want to move funds but it keeps telling ive reached my daily amount. I moved money Sunday its now Tuesday.

  • jijingiUter
    Jijingi u Ter (@jijingiUter) reported

    @iSlimfit God bless them indeed Deloitte leads with 26 weeks full pay from day one (flexible too can spread it out), same for NatWest, Aviva, and BT. Proper family support like this is a game-changer. Makes you wonder when more sectors (and countries) will catch up.

  • WGCitizens
    WGCitizens (@WGCitizens) reported

    My reward for years of customer loyalty to NatWest bank? Their pockets stuffed with profit and the high street branches closed, including WGC. Customer service? Nah, just shareholder fixation…and a failure to support those who’ve supported their company.