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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (33%)
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Website (22%)
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Mobile App (22%)
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Login (22%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Stockport |
Mobile App | |
| Manchester |
Login | |
| Bolton |
Transactions | |
| Oldbury |
Website | |
| Edinburgh |
Transactions | |
| Ealing |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Revd Garry Roberts
(@revdgarry) reported
As a church we’ve been Natwest customer for years. We’re trying to switch accounts to allow online payments with dual authorisation. hitting a brick wall as the customer care centre do not understand the complexity of how churches are charities. Can you help us @NatWest_Help
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Josh Whelan
(@JoshWhelan) reported
from
Southall, England
@TicketmasterCS help please! I never received a booking confirmation email or my posted tickets for a show tonight. I booked via NatWest black membership app so they aren’t showing in my ticketmaster account either - how do I get hold of my tickets? Thanks
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Laird of Glencairn
(@The_Laird) reported
What a joke!!trying to set up a @BarclaysNW bank account for my 16year old son,local branch directed me to banking app. Banking App directed me to local branch,called the @barcleysNW help line they suggested he set up an account with NatWest !! @NatWestGroup !!Might just do that!
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Quixotical
(@quixotical_joel) reported
@birmingham_live I dunno where this is all coming from? NatWest seems to be working fine for me and my friends that be on IOS, Android and web-
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Louis Henshaw
(@LouisHenshaw3) reported
@NatWest_Help are the worst bank in the UK by a country mile....the customer service team is useless and just try and pass you to another department...they don't give a **** as long as they got your money...every NatWest employee should be lined up against a wall and shot..*****
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The Accountant
(@lifeintax) reported
@NatWest_Help As a NatWest customer of over 20 years I find it very hard to understand how you are able to restrict where my money goes.
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Anthony Sutton
(@PreetiPhoto) reported
@WLB5001 @tomskiweb Same issue with natwest. Anyone any good alternatives?
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Vim Fuego 🌍
(@badnews_vim) reported
@yungee__ @MarieAnnUK Colin’s working part-time on the counter of a NatWest in Guildford. Den’s still painting and decorating, supposedly mid-way through a job on a working men’s club in Walsall. Last I heard of Spider was that he was in an A&E in Carlisle after an accident with a homemade firework.
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Black cat 😃
(@ukcat87) reported
@willb_ldn @NatWest_Help Oh .... Natwest telling grown ups what do to... again... They're useless - a completely awful company
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Arthur Harrison
(@ArthurBlueVis) reported
Wow #Natwest has gone down in my estimations. Been banking with them for 20 years but since the pandemic their customer service has plummeted. Lost a lot of trust in them. @NatWest_Help #CustomerServiceFail
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Lester Pulsford
(@LesterPulsford) reported
@NatWest_Help We have received a Natwest-headed letter asking us to log in to a website and provide personal information. When using the website it does not work and endlessly loops. Also, the Natwest logo is disabled as a link to home.
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David
(@Sideshowbobdmd) reported
@AndyMRoberts @Barclays Tbf I can’t remember the last time I went in NatWest. Problem is, it’s got a considerable sized elderly contingent. It’s them I feel for. Only 2 atms as well NatWest or Tesco.
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Christina Lloyd
(@ChrissieLloyd78) reported
@S_Cassley @HSBC_UK I transferred money from Natwest in to my HSBC account well over an hour ago and it's not yet showing on my account. I thought it was just me having issues. So far I haven't had any indication of it being refused though
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Kyle
(@KyleSharpe3) reported
Love when NatWest cancel my card without telling me because I've been buying crypto, **** bank
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John EP Williams
(@JohnTheHat) reported
@NatWestGroup borrowed £45 billion from the UK government to stay afloat after collapsing through their own business incompetence. I borrowed £6000 to stay afloat during a pandemic when my industry shut down overnight, and now NatWest won’t renew my mortgage. Seems fair… c****.
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😶🌫️
(@jamesjamesjsmes) reported
wow it would be really cool if yhe natwest app was working
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bob67
(@bob6720916293) reported
@valoakley25 Yes often, won't bank online,(natwest customers will know why) and cheques beat queuing outside the bank in the rain while the 2 customers allowed inside chat about their weekend. Also costs banks money, should encourage them to improve service.
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NatWest
(@NatWest_Help) reported
@inBS7 Morning, Garmin pay is not supported yet with Natwest, however the bank is always review different ways to improve the services. I can feed this back for you and if and when there are any changes you will be updated on our website. Michael
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Current Affairs
(@LitteHOnline) reported
Natwest having a few "issues" for "some" customers.
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macy
(@MacyYoussef) reported
@NatWest_Help @financialombuds NATWEST has put in an impossible process to report ad to follow up on fraud to stop clients reporting fraud ! 2 hrs on hold, no call back accepted! If this does not require an investigation what does?
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Kyle Harris
(@kylebhharris) reported
Natwest?! What's going on guys? Can't access the app #natwest #natwestapp #service
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Iris 🦈
(@splatoise) reported
Natwest is so **** man I just wanted to invest a bit of money
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NatWest
(@NatWest_Help) reported
@JHSked Morning, lets see how we can help. Can I check is this a payment into or out of your Natwest account? Michael
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Mike
(@piszczek01) reported
@NatWest_Help payit service is a scam! Paid credit card bill on Mon 9th using payit. ££ left my nationwide acc but never reached credit card company. If I used card to pay my bank could help but since it’s 3rd party provider I need to chase NatWest and they are not holpfull!!!!
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Ellen Foster
(@ellen_swaby) reported
@NatWest_Help trying to log into Natwest Bankline and it isnt loading at all.. Need access to this asap.. Any idea on time it will be fixed.. This is logged in to via website not app.
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Slothie Smith
(@slothieSmith23) reported
Do not get a mortgage with Natwest, nothing but a mess should be moving tom. 48 hours for a response even though marked urgent, won't let me speak to a Manager. Disgusting service @NatWest_Help @NatWest
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NatWest
(@NatWest_Help) reported
@ChrissieLloyd78 Hi Christina 👋. We aren't aware of any issues with payment times at the moment. Can you please confirm if the payment was to a new payee on your NatWest account? Thanks - Mark
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Josh Whelan
(@JoshWhelan) reported
I have got a confirmation order number in my NatWest app and been getting emails from you in the run up about the show - so I know I have tickets so no means to getting access to them. Can you help @TicketmasterCS
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Ouroboros⚡️
(@0urobro) reported
@stevebullish @NatWestGroup @NatWest_Help Seems like its widespread with Natwest now. Everyone on the Binance reddit saying Natwest have locked them out of depositing to Binance completely. So I just changed banks, problem solved. Natwest can live with their poor choices.
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William Bray
(@WLB5001) reported
@tomskiweb Hi I’m wondering if anyone is having problems with buying crypto in the uk. I’ve been using binance and Coinbase. I can’t purchase anything with either a NatWest or Halifax debit card. Also the only option with Coinbase to withdraw fiat is via PayPal. Any suggestions?