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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (33%)
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Website (22%)
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Mobile App (22%)
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Login (22%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Stockport |
Mobile App | |
| Manchester |
Login | |
| Bolton |
Transactions | |
| Oldbury |
Website | |
| Edinburgh |
Transactions | |
| Ealing |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Kingsdock ケビン
(@KingsdockToffee) reported
@LettleyPelly @KevinMe05615807 As said, you don't know how companies work. If you had an issue with your RBS mortgage or Natwest closed your local branch is that Boris' fault? The government were the majority shareholder in the group until last month and still own 48%. BUT ARE NOT INVOLVED IN OPERATIONS.
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ne__es
(@IoveworId) reported
natwest customer service is useless man
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Simone Dunne
(@dunne_simone) reported
@NatWest_Help PLEASE PLEASE DO NOT BANK WITH NATWEST. They need stopping, hound you down when they want something. Made a single mum homeless mid maternity leave / pandemic for PURE PROFIT. Literally pure profit. I told them in advance what would happen and they ignored me
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Adam Renwick
(@AdamRenwick6) reported
@NatWest_Help @DavidRo82428449 How long is soon? Its not a standard measure of time. We need to move away from standard banking and adopt the blockchain, no transactions can be processed without the users authorisation. It seems natwest can take money and call it an issue with no time scale of resolution.
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Tarquina 🍻 🏴😎
(@cherylj541) reported
@drummerboy64 @NatWest Yes. Their website is down.
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Adam Renwick
(@AdamRenwick6) reported
@NatWest_Help usually taking money without consent is theft at NatWest is a technical glitch.
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Tamzin
(@TweetsByTamzin) reported
It’s been over 24hrs and Natwest still don’t have a timeframe regarding when we’ll get our money back. I am penniless, in minus figures with an unarranged overdraft and they’ve done nothing to help. The only thing they’ve managed to do is patronise people. Shocking
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•Laura Spencer•
(@PaintedPainter) reported
@NatWest_Help I'm not even a customer with Natwest, but I'm on the other end of a mistaken fraud transaction and they're taking their sweet *** time closing a case with PayPal 😑 Thanks for the continued stress 👍
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Owen
(@OwenDaBoss14) reported
@NatWest_Help and if you can't find a way to "fix" this issue can I rest assured that I will be reimbursed out of NatWest's pocket anyway?
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sjak54
(@sjboxofficer) reported
If I dont have authority to close my own buissnes account- Who ******** - runs my buissnes? That man will know what I been true with NATWEST- there is no safe space, No1Cares
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Tom Wood
(@TomWoodRecruit) reported
@NatWest_Help @NatWest So I have raised a complaint via the link and had a follow on call. The customer service representative (George) essentially said because they have sent letters, they won't remove it. They didn't call or email me to let me know, but sent letters. So they won't remove. Shocking
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Julian Myers
(@Jpmymymy) reported
@leviwinchester the NatWest issue is worst than reported. My dad sent birthday money to my son by bank transfer and his account was debited three (yes three) times. Not just a debit card issue.
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AIMhigher
(@AIMhigher29) reported
@NatWest_Help Hello. The manage my mortgage page has now been down since Saturday. I need an interest statement and the phone lines are constantly jammed. Very poor service, can you get the website up and running asap please how on earth can it take 5 days? #NatWest #Mortgage
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VillaBone
(@villabone) reported
Natwest currently have a software issue where some payments have been taken twice. App is down
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Billy
(@XXIV_Anthan) reported
@Calvvv_ @NatWest_Help Same here, I had -350 deducted now another £100 wtf is going on with NatWest
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Sheu Kuei Ho
(@ho_sheu) reported
@NatWest_Help hi any ideas when will the double payment glitch be resolved? One of my payments dated 09/05/22 had been duplicated today and showing pending, i checked my Natwest app, and the affected account was showing overdrawn in red text, so I transferred more cash over.
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Simone Dunne
(@dunne_simone) reported
This is actually outrageous. I am quite sure its not allowed. Surely a complaints team of a bank cannot tell lies and ignore you? Wishful thinking that the problem would go away i imagine. Like a naughty teenager. Its insane. Natwest have to be stopped
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Shannn 🧚🏽♀️
(@shannnnnnn_x) reported
What ******** is wrong with NatWest banking
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Joe Winder
(@JoeWinder5) reported
@NatWest_Help Thanks for response. Hopfully it is resolved soon. Was unable to locate any information on main natwest Web page about error it has been noted only through news media posts.
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Matthew
(@notfunnymatthew) reported
I genuinely cannot believe how completely terrible every single aspect of NatWest's online banking and app are.
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Letsgetfiscal
(@getting_fiscal) reported
Tens of thousands of NatWest customers charged twice in Visa card glitch...
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Jack-^-
(@JackBadapdos21) reported
So not only are @NatWest_Help having issues by charging people twice. I've also had online transactions 'fail' but money still taken from my account. One of those was over £250 😐 They told me to talk to the business I bought from, that business told me to talk to natwest 🙃
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Claire Serotsky
(@ClaireSerotsky) reported
Nothing but problems with NatWest. I can't afford for my money to be disappearing all the time 😔
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Adam Renwick
(@AdamRenwick6) reported
@NatWest_Help Your support page states visa debit cards are affected however I have a mastercard debit from NatWest and that has duplicate transaction on.
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Billy
(@FormulaBilly) reported
Well apparently its just a glitch at natwest woooo oooooo, hopefully everything is fine by the end of may
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sjak54
(@sjboxofficer) reported
Of I dont have authority to close my own buissnes account- Who ******** - runs my buissnes? That man will know what I been true with NATWEST
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Liz
(@liz_brown2610) reported
@YardleyShooting @LloydsBank Try being with @natwest they had a glitch notified me today payments taken twice instead of once 🙈🤯.
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Harriet Russell
(@HRussellLancs) reported
What the frig is going down at @NatWest_Help? Double payments taken from my account, still no refunds two days later, three phone calls, two terminated mid call just as they went to ‘process a credit’. Sort it out NatWest, absolutely shocking service, I’ve got kids to feed.
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Tamzin
(@TweetsByTamzin) reported
Natwest are absolutely *************** at this point. Take my transactions twice, leave me in an overdraft I don’t even have and then tell me to contact PayPal myself when it’s their own IT error? Not happy
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Karen 🏴🏴💙💛
(@kpearny) reported
@Aid_RAF99 @VirginMoney That’s crap service on phone but good to freeze card if they think diff activity per usual has taken place. NatWest did to me but sent a text asking to confirm I wanted to pay for the large transaction as not my normal and then they allowed transaction to be re done.🤞you sort.