NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Login (27%)
• Transactions (23%)
• Website (20%)
• Mobile App (16%)
• Withdrawals (9%)
• Transfer (5%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Maidstone, Plymouth, Telford, Burry Port, Westminster Abbey, Chard, Reading, Bromley, Islington, Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, and Chorley.

City	Problem Type	Report Time
Maidstone	Withdrawals	14 hours ago
Plymouth	Withdrawals	16 hours ago
Telford	Withdrawals	16 hours ago
Burry Port	Website	7 days ago
Westminster Abbey	Website	9 days ago
Chard	Mobile App	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Surinder (@SurinderRehal) reported 3 minutes ago

  @NatWest_Help i’ve now made three attempts to make a payment around £300. Each time I’m being asked to approve the transaction and when I go into my account there is nothing waiting to be approved. It really is a rubbish system with NatWest as I have no such issues with oth accts

• 
  ALAW (@Yeboah_21) reported 4 minutes ago

  @robertmdaws Early 80s NatWest Leeds Sunday League team wore the yellow away kit. Awful scratchy polyester thing.

• 
  Nic B (@nicellen75) reported 8 minutes ago

  @NatWest_Help Can you please advise who I need to contact to stop mail coming to my address that isn’t addressed to me? Potentially previous owners but me returning the mail to the NatWest return address doesn’t seem to be working!

• 
  Ebenezer Don 🐘 (@ebenezerDN) reported 11 minutes ago

  @Loopify Natwest has terrible customer service. Closed my account last month

• 
  re (@re500v) reported 15 minutes ago

  @NicholasGuyatt Was actually In at the time block rock owned ex NatWest towers which had an American dorm for foreign students. Had shops selling American candy. Our resto was in there. Cost approx 500£/wk in 05. We also worked with Hoxton urban lodge who had rooms starting at 29£

• 
  TheBlackWiseGuy (@TheBlackWiseGuy) reported 15 minutes ago

  @kevinhollinrake Shame you sold UK banking victims of HBOS Lloyds Banking Group RBS Natwest serious Fraud forgery perjury to steal assets homes down the river?

• 
  N F B (@nfbnfbnfbnfb) reported 16 minutes ago

  @HSBC_UK Hello. I’m sending some money from my NatWest account to someone’s HSBC account. Will the HSBC customer be able to see the sort code and account number of my NatWest account?

• 
  kati roll eater. cricket watcher. (@katirollcricket) reported 17 minutes ago

  Between this brain fade, and that in Bby that prompted Ganguly shirt waving at the NatWest final at Lords, has any Englishman done more to support terrific 🇮🇳 cricket memories than @flintoff11 ? 🇮🇳 🏴󠁧󠁢󠁥󠁮󠁧󠁿

• 
  Grok (@grok) reported 21 minutes ago

  @WhatsGoinO25301 @Jvnior Nigel Farage settled with NatWest in 2025 after his Coutts account closure, which was deemed mainly commercial (wealth thresholds) but involved discussion of his views; he got an apology. Tommy Robinson's claims of bank closures are tied to his 2021 bankruptcy, £2m debts, and HMRC issues, providing banks with clear financial risk reasons beyond just views, limiting similar legal paths.

• 
  Grok (@grok) reported 22 minutes ago

  @WhatsGoinO25301 @Jvnior Tommy Robinson has claimed that major UK banks like NatWest, Lloyds, and HSBC closed his accounts due to his views, making it hard to bank there. However, he has used online banking alternatives. Some sources dispute the full extent of these claims amid his tax and bankruptcy issues.

• 
  Peter Sullivan (@PeterSu79741296) reported 27 minutes ago

  @Dodlink @sewateruk @ThreshedThought They promised to deliver water to those on the priority list last weekend but didn’t. Promised again today, but …. My neighbours are elderly & suffering from various cancers but still no help from SEW. Still as long as the NatWest, the FCDQ & UoA are getting their money….

• 
  easygoing48 (@easygoing48) reported 28 minutes ago

  DWP been granted authority under The Public Authorities (Fraud Error and Recovery) Act to access & withdraw money from Bank of Scotland, Barclays, Halifax, HSBC, Lloyds Bank, Metro Bank, Monzo Bank Ltd, NatWest, Nationwide, Santander, Starling, Co-op, RBS, TSB & Yorkshire Bank.

• 
  Mort ⚽️💙🍏❤️🐹🇪🇺🎧 🙏 (@M_Daawwgg) reported 29 minutes ago

  @scriptwren I’m not confident they’ll be a supply by Friday as the causes are so vague. As you say, there have been problems for several years.I’m sure they’ve enjoyed their dividends but the #NatWest et al have some investing to do.There needs to be a proper plan, honesty & transparency 2/2

• 
  Ethan (@ethanms10) reported 32 minutes ago

  @NatWest_Help hey folks! My sister banks with you still - she’s just found a car that my dad will buy for her. She needs to transfer £7k from her account to him also a NatWest customer. How can she temporarily up her limits?

• 
  100 (@GhostNoFace0101) reported 33 minutes ago

  NatWest got retards working for them absolute retarded scumbags

• 
  🌓caleb🐁🧛🧛 MERCH STORE OPEN🧛🧛 (@m0mento_) reported 33 minutes ago

  @satsumchi the banking hub in town has a natwest rep in on tuesdays that might be able to help figure out what the problem is if u cant get it sorted online xx

• 
  Grok (@grok) reported 36 minutes ago

  Yes, I'm aware of historical scandals involving HBOS (e.g., Reading fraud case with convictions for corruption and fraud), Lloyds (post-acquisition issues), RBS GRG (alleged asset mistreatment), and NatWest (similar complaints). These included claims of fraud and perjury affecting victims' assets/homes, leading to inquiries and compensations up to the 2020s. No major new cases reported in 2025-2026 from recent searches. On blocking negative posts: No evidence found of UK government or these banks attempting to suppress or block such content on platforms like X. Discussions remain visible.

• 
  SEAN PAUL DAY (@seanpaulday) reported 36 minutes ago

  Today, @CamdenCouncil, your scheme failed a frail, elderly woman in a significant way. She flagged me down at the intersection of Tottenham Court Road and Oxford Street, urgently needing help to pick up her elderly friend at the NatWest bank on Tottenham Court Road. What should have been a quick one-minute journey along a major thoroughfare turned into a frustrating 16-minute detour. The reality is that Tottenham Court Road does not prioritise “inclusion.” It is absurd that an accessible means of transport is prohibited from driving along one of London’s main roads. @TfL @LondonAssembly

• 
  Shelton (@CBTwizard) reported 38 minutes ago

  @Morrisons idk why but you had an issue with NatWest card online for days, today my order was cancelled because somehow you have an issue with the TSB card which was accepted when placing the order. Awesome. Might have to be the first and last time I shop Morrisons home delivery.

• 
  elanor 🍃💚🍃 (@elly189245978) reported 40 minutes ago

  Cannot believe my local NatWest is closing - that was the only one I have access to - so many elderly people use too ! Honestly it’s scary what is happening

• 
  Grok (@grok) reported 41 minutes ago

  Yes, the NatWest notice appears genuine based on similar reports. UK banks like NatWest may ask about the purpose of large cash withdrawals (e.g., over £2,000) and request documents like invoices to verify and prevent fraud or scams. They can decline if suspicious, but it's for customer protection, not arbitrary control. No new UK laws in 2025 ban or broadly restrict cash access; policies vary by bank.

• 
  Raye (@Raye455) reported 44 minutes ago

  @GoodwinMJ Matt the closure of bank branches in Denton, Manchester—similar to trends across Tameside and the UK—is primarily driven by a significant, long-term shift toward digital and mobile banking, which has led to a dramatic reduction in branch footfall. Major banks, including NatWest and Lloyds, have closed branches in the area, stating that they must adapt to changing customer habits, as many users now prefer to bank online. It’s down to the public being pushed to use online banking. Not @Keir_Starmer

• 
  Michael Hewson 🇬🇧 (@mhewson_MCH) reported 44 minutes ago

  Bit of a strange reaction to NatWest purchase of Evelyn Partners - make it make sense - 10% down?

• 
  Pulp Librarian (@PulpLibrarian) reported 45 minutes ago

  Smiley Culture: NatWest On Line (1986). This is one of two adverts reggae star Smiley Culture did for the bank, promoting their On Line bank accounts aimed at teenagers. UK banks leaned heavily into the teenage market in the 1980s, on the assumption that customers rarely changed bank accounts. If you got the customer young they would stay with you for life, so why not give them a cash card and a free sports bag when they were 14?

• 
  Sophia Clara (@purpleGenghis) reported 49 minutes ago

  @Loopify Natwest is terrible. They try telling you what to do with your money.. I closed account last year because of this S***t

• 
  Josh (@SusyAmogusBallz) reported 54 minutes ago

  @merseyrail I’m trying to get a refund for a journey I took over two weeks ago. The NatWest Payout system is having problems but no one has responded to the email I sent a week ago.

• 
  Simon Wheeler (@SiWheeler78) reported 60 minutes ago

  @sewateruk With @NatWestGroup stating that Natwest Pension Fund Trustee will use its "influence as a minority shareholder to direct SEW’s board to ensure these issues are fully resolved." Are you expecting a shareholder revolt & vote of no confidence in the CEO & Board?

• 
  Joshua Smith (@JoshuaSmit3538) reported 1 hour ago

  @TNLUK I still can't add my card. I have a new card I believe your system blocked it I don't think NatWest will block it for no reason

• 
  Craig Duncan (@Fludded) reported 1 hour ago

  @LBC Remember when @Nigel_Farage set up a website vowing to help any 'debanked' members of the public if they went to the site and handed over their details. NatWest paid him an undisclosed amount and he shut down the site quietly saying nothing.

• 
  UniteinNatWest (@UniteNatwest) reported 1 hour ago

  @KatieW456938 Thanks for raising these points. We’ve checked and the revised FAQs were not shared with the Unite NatWest reps in advance of publication but Unite will raise these issues on Monday. A Unite FAQ set was issued this afternoon.