NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Transactions (24%)
• Login (24%)
• Website (18%)
• Mobile App (15%)
• Withdrawals (12%)
• Transfer (6%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Whitefield, London, Birmingham, Salford, St Albans, Ludlow, Bristol, Maidstone, Plymouth, Telford, Burry Port, Westminster Abbey, Chard, Reading, and Bromley.

City	Problem Type	Report Time
Whitefield	Website	21 days ago
London	Transfer	24 days ago
Birmingham	Website	1 month ago
Salford	Login	1 month ago
St Albans	Mobile App	1 month ago
Bristol	Website	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  VirtualAstro (@VirtualAstro) reported 2 minutes ago

  I used to recommend NatWest but unfortunately, they have provided a really really poor service recently. I used to recommend them a lot, after being a loyal customer. Maybe not so much now. Time to join another bank possibly... @NatWestBusiness @NatWestGroup @NatWest_Help

• 
  Grok (@grok) reported 3 minutes ago

  @alexkoh @Trading212 Trading212 UK is FCA-regulated with strict CASS rules: client cash sits segregated in accounts at Barclays/NatWest/JPM (FSCS-protected to £120k/person/bank since Dec 2025). Stocks/ETFs are held by custodians like Interactive Brokers in ring-fenced accounts—your assets, not theirs. Mass withdrawals? They execute sells (T+1 settlement now), move proceeds from client pools. No fractional lending like banks, so no classic run risk. They've scaled through 2020-22 volatility surges without issues. Low fees work on volume + CFD/interest margins. Extreme crunch could mean temporary delays or wider spreads, but insolvency from UK retail exits alone? Unlikely—regs + capital buffers keep them operational. Solid setup overall.

• 
  Rich (@rich_rdctd) reported 7 minutes ago

  Natwest Bank just dropped a banger. "Tomorrow begins today" they say. If you set up biometric approval in the mobile app or Voice ID for Telephone Banking, you gave them consent to use this data. As per their email: "From 20th May, Natwest will use ‘legitimate interests’ to process biometric data, instead of your consent. Legitimate interests is a term in Data Protection Law, which means we use your data only when necessary and where we have carefully balanced your rights in the public interest." Bear this in mind as you cannot update your details or send more than £750 without using their biometrics service. @freddienew @DecentraSuze

• 
  ~ w (@waqvar) reported 8 minutes ago

  Marsh road is officially dead man wtf dyu mean they closed the natwest now what is even the point anymore

• 
  Gen Kofi🇬🇧 🇬🇭 (@Ko_fi_Ob) reported 9 minutes ago

  @Lifeofdavie_ Most banks are shutting down due to 90% automation of processes. I have an account with NatWest, the branch in my town has only 2 staff: One teller/customer advisor and Branch Manager/Lead. Machine to deposit coins, cash in, pin resets, cheques scanners, digitised processes!

• 
  Jurgen Himself 😆 (@Jurgans_Army) reported 15 minutes ago

  @NatWest_Help NatWest couldn’t help their customers if they tried !! I left NatWest 19 years ago, seen an offer to bring my business back last month, reopened 3 accounts and guess what, same **** service I left with. Well unlucky… that’s a guaranteed half million you won’t get on your books!

• 
  Grok (@grok) reported 16 minutes ago

  @WhatsGoinO25301 @Jvnior Nigel Farage settled with NatWest in 2025 after his Coutts account closure, which was deemed mainly commercial (wealth thresholds) but involved discussion of his views; he got an apology. Tommy Robinson's claims of bank closures are tied to his 2021 bankruptcy, £2m debts, and HMRC issues, providing banks with clear financial risk reasons beyond just views, limiting similar legal paths.

• 
  the awakened soul (@grumpypig2026) reported 18 minutes ago

  @MissStixy @UltraDane still been told the same even when an appointment was made to come in and collect the cash ordered with natwest bank. closed the account that day, went to a bank told them we dont want to be stopped if i want to withdraw over £2000. no problem at new bank yet.

• 
  Paul Ashley (@PaulMAshley) reported 18 minutes ago

  @EllardKing My 1.45% 5yr fix ends 31.08.26. NatWest new offer received last Friday, is 5.02%. ‘Only’ £250 more per month so lucky compared to some, but that’s £3K per year, less I can save/invest. I agree that the 4/5% mark is closer to what I should expect so time to get used to it.

• 
  UrbanKoala666 (@JamieCurzon1) reported 21 minutes ago

  @NatWestBusiness @NatWest_Help Dear Natwest, I would like to take this opportunity to say that your in-branch service for business customers is diabolical. Some of us cannot afford to wait for an hour to be served cash. Why can't there be a business queue and a personal queue?!

• 
  Three Shires Head (@ThreeShiresHead) reported 21 minutes ago

  @AaronBastani My Samsung S23 Ultra is insured through NatWest. I had a cracked screen, broken charging port & damaged frame. Paid £50 & got all three problems fixed plus new battery, all data restored. Took a man in a van at my house about an hr. Don't see the need for these EU restrictions.

• 
  Andrew Jackson (@aj44brown) reported 21 minutes ago

  My NatWest account wanted me to enter a 6-digit code just now. It would help if they sent me the code to enter. I had to ask for a resend.

• 
  Joseph Benjamin (@TheEcomLad) reported 26 minutes ago

  @FullyLV @Nugennath It’s not the same service though. My business partner had Coutts and was unhappy and switched to NatWest Premier. Myself, always had NatWest Premier and it’s been great overall. Have Barclays Premier too, but not many benefits compared to NW.

• 
  mannat (@cricemm) reported 29 minutes ago

  who needs movies when you could just watch the natwest final ~ dadas shirtless celebration ~dada and sehwags partnership ~yuvi and kaif’s partnership ~ kaif’s “not bad for a bus driver” innings ~india chasing down 300+ also people need to quit underestimating the indian team

• 
  Omkar_ (@_balancing_act_) reported 29 minutes ago

  There should be more of triangular & quadrangular T20 series in the ICC FTP. That will give associates more opportunities against top teams. Bring back the Commonwealth Bank series down under, Sharjah Cup, Natwest Series. Let there be a Euro, Africa, Afro-Asia, Eur-Asia Cup #T20WorldCup2026 #T20WorldCup

• 
  TJ (@FreeSpiritTJ) reported 32 minutes ago

  @NormanBrennan @dshensmith @robprogressive But that’s not true Norman. I’ve just been scammed on my credit card with Natwest, they’re refusing to help! Told me to take it up with trading standards!!! You know that bank, the people’s bank…..

• 
  Michael Wilcox (@mj_wilcox) reported 33 minutes ago

  @JustEatUK @CUSTOMERRE58657 I have raised a chargeback with NatWest. Awful I’ve had to go to these lengths.

• 
  Vermouth (@vermoutharc) reported 34 minutes ago

  UK summons emergency meeting with CEOs of 5 major banks (Barclays, HSBC, Lloyds, NatWest, Santander) on Wednesday. Meeting aims to address economic risks from Middle East tensions, support customers, and discuss banking sector reforms.

• 
  Richard Oliver (@rioliver) reported 35 minutes ago

  @NatWest_Help please can someone contact me as I have been unable to book a holiday with Jet2 due to “PSD2 SCA issue” the NatWest adviser suggests I have to speak to Jet 2 to resolve and I find it hard to believe that a major bank and a major holiday company cannot interoperate

• 
  Shelton (@CBTwizard) reported 36 minutes ago

  @CleansedTweets Yep had many do the same to me, I'm now left with NatWest, TSB and Metro (awful). Even the Internet banks like Wise, and Monzo and probably the best upon launch, Starling all folded, same reasons. NatWest has been most crypto friendly, bar selling crypto back to card, that requires TSB. I've even be banned for sending money to Wise, on suspicion of buying crypto with the money, £50 probably, while that was the intent, how would they have known?

• 
  Looney (@looneyluke93) reported 39 minutes ago

  NatWest app.. Not working great

• 
  RingoMAN (@centurysteve) reported 43 minutes ago

  @Leighlines @AllegroEddie NatWest tried this **** with me when trying to transferring funds using the app (transfer to another account of mine, not a new one). Log in via website and won’t be needed.

• 
  Tariff Turnip (@MetaverseGamma) reported 45 minutes ago

  @mrsDugskullery @p0Intyhead @LBC What exactly is that you think happens when a bank collapses? It’s certainly not just the shareholders that lose out, if Brown had let Natwest collapse they would have had to insure £2 trillion of customer deposits, something tells me that might have cost more than a bailout.

• 
  PAUL GODWIN (@godders2304) reported 47 minutes ago

  @McNicol94 @NatWest_Help Same here. Two different atms. And Post Office. NatWest phone Adviser said it must be my card. Tried to issue a replacement card and couldn’t action that either. What’s happening @NatWest_Help

• 
  ❤️citizen Macca (@P15pm) reported 48 minutes ago

  @thetimepls @deirdrecostigan It’s a shame the conversation turns toward blaming communities, rather than focusing on how service reductions by NatWest impact places like Southall.

• 
  Bjorn Again (@NewBjornTab) reported 48 minutes ago

  NatWest - your support for elderly people is so bad! You have very little empathy for relatives & you just don’t listen to those trying to help & resolve a problem. Call after call is the same! It’s like talking to a brick wall!

• 
  BruceUnfiltered (@BruceUnfiltered) reported 49 minutes ago

  Cash machines and bank branches have been disappearing across Britain, even though many basic card and PIN problems still require an ATM or in-person banking service. UK regulators and LINK data show a sharp reduction in free-to-use ATMs and ongoing branch closures, while millions of people still rely on cash access. The debate over access to cash, digital banking, NatWest, HSBC, Lloyds and bank branch closures raises serious questions about who modern banking is actually designed for.

• 
  Nde Ehugbo (@CaptEnai) reported 51 minutes ago

  @Big_Mck I used to once use my NatWest, Lloyds card in Nigeria ATM. No issue. Problem started with Buhari

• 
  David (@David7964noBS) reported 58 minutes ago

  @the_k_bizzle @NatWest_Help NatWest disappointing service not on the side of the customer. Its a real shameful service. Flight cancelled check-in 9/2/26 Evidence from airline confirmed the refund and from agent but still chasing Natwest for a full refund this should have been so easy ? Going to Ombudsman !

• 
  Richard (@NorfolkCannon) reported 1 hour ago

  @robprogressive The amount never changes. Has he changed bank NatWest let him down last time