NatWest down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Login (30%)
• Website (28%)
• Transactions (21%)
• Mobile App (15%)
• Transfer (4%)
• Withdrawals (2%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Westminster Abbey, Chard, Reading, Bromley, Islington, Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, and Paignton.

City	Problem Type	Report Time
Westminster Abbey	Website	18 hours ago
Chard	Mobile App	2 days ago
Chard	Mobile App	2 days ago
Reading	Login	3 days ago
Bromley	Login	3 days ago
Islington	Login	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gregory Kershaw (@Gregory_Kershaw) reported 3 minutes ago

  With a bank account being an essential in our society, but natwest proving yet again banks are terrible, is there a bank that doesn't profit off fossil fuels or launder money? #genuinequestion

• 
  ‘IN MY ZONE’ OUT NOW 💃🏾 (@Melissa7Aimee) reported 7 minutes ago

  NatWest are hands down the worst bank I’ve banked with. Would not recommend kmt.

• 
  Dorset Owl (@Dorset_Owl) reported 8 minutes ago

  I live in an area with a bad mobile signal outside & virtually non-existent inside. @NatWest & @Barclaycard insist on texting me one-time passcodes to access my accounts. I never get them or I get timed out or locked out of my accounts. Absolutely infuriating. 😠😠

• 
  Al Barakah Education (@albarakah_edu) reported 8 minutes ago

  @NatWest_Help just had disgusting customer service from a Natwest whilst trying to unblock my card. been on the phone for a total of 4 hours now trying to sort this (1/2 time spent in queues) only to be insulted by your call handler and when I asked for their name they refused

• 
  👁‍🗨 (@icallitjustice) reported 13 minutes ago

  @NatWest_Help Someone was supposed to have unblocked the card this morning (in the early hours when natwest decided to block it for no reason)… but it is still blocked.

• 
  Brian Corbett (@HD2onPBdotcom) reported 13 minutes ago

  @HfromHorley That's true, but hats off to NatWest's Old Fogey banking phone line, which is invariably answered in seconds (after 60 secs of mindless garbage) by staff who are very polite & helpful. The Pru, OTOH, are just as you say.

• 
  Will (@willmontague_) reported 14 minutes ago

  @NatWest_Help Well a manager said there’s nothing that can be done. I didn’t even speak to this person either. Service is so bad at Natwest. I went into a branch the other day and they told me there was nobody there to help. Complete shambles.

• 
  Emma 💙 (@EmmaBeeBlog) reported 16 minutes ago

  @NatWest_Help I went into NatWest last Thursday to close a savings account/move money elsewhere - they said it would take 3-5 working days. The account is still open and money hasn’t been moved. Is this likely to be a delay or do I need to go back in store?

• 
  MrsV RE 🌈 (@MrsVRE) reported 18 minutes ago

  @AhmedKhattabUK I don't think Jules is attacking the teachers, it is a criticism of the institution rather than the people. If I criticise NatWest bank, I'm not criticising the people working for them. Agree, it is important to hold these organisations to account.

• 
  damilola owolana (@flygerian2010) reported 22 minutes ago

  No one from NatWest decided to call me in regards to this matter that I have no knowledge of before disabling my account for the whole weekend I was not able to live a normal life of using my account for banking activities and access to my money

• 
  Woha (@SoHoMu_) reported 23 minutes ago

  @peterproperty If house prices come down, what would Nationwide, Lloyds, NatWest, and Santander think about that as the top 4 mortgage lenders to middle England. Probably have lobbyists working v hard to keep the prices (and their loan book) up

• 
  Kimmy Mac (@littlekimmy) reported 24 minutes ago

  @NatWest_Help PS. I understand it's not the individuals working for Natwest who are the problem. It's Natwest's ridiculous policies and **** work procedures.

• 
  UK RESISTANCE 🗣️ (@ResistanceUkip) reported 29 minutes ago

  Natwest won't give me my money. Pre ordered in person, passport produced, the floor staff get to decide if I can have any?! No managers working either, you couldn't make it up. I'd advise everyone to take their money out or you could be in this horrendous position like me. #cash

• 
  Howard Morland (@HMaester) reported 32 minutes ago

  Amanda @NatWest Chippenham branch gave excellent customer service today. Could not have been more helpful dealing with a request for assistance. Thank you

• 
  IWFM Impact Awards (@IWFM_Awards) reported 34 minutes ago

  Finishing off the #IWFMFinalists for the Technology category sponsored by EMCOR UK, we have: Ask Archie, NatWest Workplace Service Centre, Property Services Savortex @savortex #IWFMAwards2021 (3/3)

• 
  Katrina Collier (She/Her) 🇦🇺🇬🇧 (@KatrinaMCollier) reported 36 minutes ago

  @NatWest_Help Fabulous, on the 3rd attempt of communicating with NatWest, I've managed to submit the form. @StarlingBank took under 10 seconds. @transferwise took next to no time too. There is so much NatWest could learn from them about 'customer service in 2021'

• 
  Charlotte Loves (@CharLovesBlog) reported 37 minutes ago

  @NatWest_Help hi, please tell me why I should stay with NatWest when you "don't have counter service" on a Saturday... The only day off of a working week.... And I can't do what I need to do?????

• 
  BTG Advisory (@BTG_Advisory) reported 37 minutes ago

  NatWest allowed a gold dealer to launder £365m through the bank over four years, a London court heard yesterday. The bank has admitted to three charges brought by the Financial Conduct Authority for failing to properly monitor a customer between 2012 and 2016.

• 
  Gregory Kershaw (@Gregory_Kershaw) reported 38 minutes ago

  With having a bank account as an essential in society burn natwest the latest proof that banks are awful, is there a bank that isn't guilty of profiting off fossil fuels or money laundering? #genuinequestion

• 
  Andrew Thompson (@d171692b) reported 39 minutes ago

  @CEOemail I’m determined to keep annoying NatWest for the rest of my life. I appreciate that it probably won’t get me anywhere but I hope that others will see what they did to me and it might stop it from happening to someone else. You could just block my tweets

• 
  CEOemail ✉ - Marcus Williamson (@CEOemail) reported 44 minutes ago

  @d171692b @NatWestGroup Is this conflicted NatWest employee still working for them?

• 
  Geoff Whitehouse (@ByGeoffW) reported 47 minutes ago

  @Fegan @LizLum If they could leave it alone or just give it the 'a Natwest service' that would be smart. So probs getting full rebrand in a year

• 
  Abz Alsaleh (@Abz_Alsaleh) reported 47 minutes ago

  Last year I called @NatWest_Help at 2am and when the adviser heard my query he hanged up. Wtf?? I got scammed and the bank shutting. Today the same thing ******* happen again I reported a scam mistake done by me. I got “Alright” then she hanged up the phone. I’m sick of NatWest!!

• 
  Will (@willmontague_) reported 48 minutes ago

  Why is it every time I call @NatWest every single adviser always says sorry you’ve been transferred to the wrong department and then they transfer me to the wrong department. Worst service and bank ever.

• 
  Gareth P 😷 (@ickoonite) reported 54 minutes ago

  @Eric3716 @robnitm Looked like a Barclays as far as I could make out. It has moved just down the road to the left of the NatWest. (They’ve done a good job with the pub; it looks like it’s always been there.)

• 
  hammy  (@hammyflap) reported 56 minutes ago

  NatWest’s sheepish message like “awww we hate doing this but we’re putting overdraft use charges on your account sorry but you it was you who made us do it and we’re only doing it because we love you and value you as a customer uwu pls don’t be angy”

• 
  GeeBeester 🇬🇧 🚀🐝🌸 (@BeesterGee) reported 56 minutes ago

  @NatWest_Help The writing is on the wall, #NatWest really finds offering any level of service in the South Downs area just too much of an ask. Time was when we had six branches, now all closed & we get a van scheduled for 1hr a week that has barely run in the last 18mths & still isn't

• 
  laura (@queen__cammie) reported 57 minutes ago

  Have NatWest really been caught money laundering 💀💀💀 wtf

• 
  CZEdwards (she/her/they/them) (@CZEdwards) reported 58 minutes ago

  So Fowler Oldfield got shut down for money laundering Jame Stunt’s gold. (And a few other people’s). 365 million pounds through their bank account over 5 years. And now NatWest can no longer handle cash deposits at all. That’s one of the terms of their guilty plea. 4/5

• 
  Mary Rees (@mumsy_mary) reported 58 minutes ago

  @NatWest_Help @EljonEljon We are having the same issue. 6 years and Natwest still haven’t paid an outstanding bill from a skiing accident claim. We can’t log in. What do we do?!?