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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (41%)
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Login (26%)
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Transactions (18%)
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Mobile App (15%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Croydon, Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester, Southwark and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Website | |
| Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login | |
| Great Malvern |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Nigel Leaney
(@nleaney) reported
from
Willingham, England
@ForIn2020 @dresserman @jpr007 I’m not sure about other banks but NatWest have told me they are changing my Service Card to Mastercard shortly & Santander have been doing the same too so maybe the there is a significant issue with Visa at the moment.
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jakeellis
(@Jake_ellis_sy) reported
@Efrendo_X I use monzo now after NatWest blocked deposits, no issue so far with monzo 👍🏻
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Faizan
(@faizan293) reported
@NatWest_Help “Error while trying to send email. Please try after sometime” why isn’t there a character limit if too many characters won’t send? Connor, I’m sorry if I’m coming across as a *** head but everything about NatWest is annoying me to the core.
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@shrimpsy
(@shrimpsy291) reported
My mum(86) got a text saying her o2 payments had not been received so she reentered her bank details, fortunately it worried her if right , but luckily NatWest have an old biddie help line (her words ) and sorted it all for her, but really frightened her 😢#ThisMorning
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Fletch (🎩,🎩)
(@Fletch832) reported
@ChrisCleary_52 @Williamsburg79 Chris I had exactly the same problem. And you know what I had to do? Change banks. I’m now with @monzo who are brilliant with this stuff. And allow me to transfer my money there & on exchanges. I recommend them. Left NatWest for gd after being a lifelong customer & biz bank too.
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Nicholas Harris
(@_________4women) reported
@mycohealth I've just got back from NatWest Bank where I had to cancel my debit card after a BitCoin trader tried to scam my details. I had signed up to their service but invested nothing, but they called me to say that their bot had made me $5,245.18 and they wanted my security code. Nope!
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Andrew 🇬🇧£
(@AndrewNunn51) reported
@NatWest_Help The British state currently owns around 54.7% of @NatWest Group plc after spending 45 billion pounds ($61.87 billion) bailing out the lender in 2008 Yet they don’t let YOU buy Crypto! WTF. @RishiSunak
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Darren Dixon
(@BeaumontDMD) reported
So Lloyds and Halifax online banking is down. Last week it was NatWest What's going to happen to all our money, when High Street banks have completely disappeared? I dread the day when I can no longer see somebody's face when entrusting them with my life savings
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Bill
(@Bill20538001) reported
@Bel_B30 @Hazels_Vibes Master Card are adopting a carbon policy. i.e...they will monitor what you spend, and what you spend it on. Put in place a carbon limit. If you go over it, they will block your card. NatWest and BoS are ditching visa on the 21st of December this year. Another type of passport
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too many tweets make a ****
(@SJWILKINS007) reported
@LloydsBank working now, only went down 08.30 back up. Don't panic Mr Mainwaring, if you were with NatWest could have been days
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Rachel
(@coffee_cakekids) reported
I’ve been with NatWest for about 6 years and only once not been able access my accounts online. I’ve been with @LloydsBank since august and it’s happened about 6 times already. Lloyds, I need to be able to use my app!
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Shannon
(@ShanRebec94) reported
from
Sale, England
@Justiinahh @AskNationwide I’m also having this exact same issue. My partner sent money from nationwide to my NatWest and it hasn’t arrived. Not sure if it’s nationwide or NatWest with the issue 😫
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David Richards 🏴
(@WelshLFCWarrior) reported
@monzo So can I switch my main bank account from NatWest to Monzo whilst being paid by a German company with no issues?
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Daniel Brade
(@DLBrade) reported
@HSBC_UK finding it impossible to pay my credit card as I bank with NatWest, poor customer service
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NatWest
(@NatWest_Help) reported
@MTJUNKSHOP Hi there. It is unfortunate to hear of this. As your funds were taken from a Monzo account, you would have to dispute the transaction through that bank. Can you please confirm if you are a NatWest customer as well? Thanks - Mark
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NatWest Business
(@NatWestBusiness) reported
Help your business hit the ground running with 18 months free NatWest business banking today. Business Banking available for eligible customers in the UK.
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Victor Santo Olliver
(@VictorOlliver) reported
from
Sompting, England
@essiefox I left for Homeserve after NatWest, went to Churchill, now better offer from British Gas home insurance. Homeserve years back were slow.
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Mark Sykes
(@nootnootmofos23) reported
@Crypti14 @NatWest_Help Apparently the coop based on what I have seen on a website that indicates what banks allow what… how up to date it is I don’t know. I am going to open an account and see. This from Natwest for me proves they are running scared of Defi and it also proves why it is important
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Michael Elias
(@1968Pixie) reported
@CYMROPORT happening in Cardiff, there are no banks currently in my area, Natwest, Barclays and Lloyds have all pulled out in last 12 months. Awful for the elderley
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Alex Birtles
(@alexbirtles) reported
Good morning but especially to the very kind NatWest advisor who just politely informed me that the reason my bank card isn’t working is because I froze it nearly a month ago and promptly forgot #usererror
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Kieran Burden
(@KieranBurden2) reported
@BBCTheOneShow @BBCWatchdog @BBCiPlayer I was scammed out of £500.00 person got access to my online bankings woke up to find money gone.natwest fraud said couldn't help but funny how the faster payments team noticed unusual activity and stoped two further payments to the same person, bank closed bank when I complained
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Richard Williams
(@sircanealot) reported
@IanCutress @NatWest_Help It's like fraud is so common now you end up just sitting in the corner crying and because you have no idea who you can trust or talk to now to solve a simple problem... Whenever I've had to call Natwest they've usually been helpful, but they're not as good as they used to be...
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Nodleman
(@Nodleman1) reported
@NatWest_Help Hi. Is there an issue with NatWest Credit Card at the moment? Can't see my card in the mobile app
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Joanna Watchman
(@thejoeywessex) reported
from
Sutton Benger, England
Evening @NatWest_Help I can’t find a direct debit form for my dad to enable auto payment of his NatWest @Mastercard - can you please advise / help? Thanks.
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mello 💚
(@mellonicoley) reported
@purplelime omg that's annoying and funnily enough I am thinking to switch back to Natwest as I have an old savings account with them (was fun figuring out my login earlier!), plus my sister is with them and keeps singing their praises
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Miss K
(@Miss_L_M_Kelly) reported
@HalifaxBank Even though NatWest wasn’t down, Halifax was. They told me that yes, having to leave my car in the petrol station & walk home was an inconvenience, but what did I want them to do about it?
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Derek Southall
(@DerekSouthall) reported
@NatWest_Help As a serious point a 10 year old would realise that an 81 year old would not be able to deal with what you have done so why do NatWest not understand this? The population are getting older. Your people seem powerless/unwilling to sort issues they have caused?
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craignicol 😷 💉💉
(@craignicol) reported
@garyfleming possibly. I thought it was all payment systems, but it looks like HBoS, RBS/NatWest and Barclays' recent outages were all login issues issues.
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Mx. Lottie (Charlotte) 💜🦊 (she/her)
(@Foxsan48) reported
only reason I got through all of this, was Monzo, Natwest wouldn't let me open a bank account without more paperwork than I had given I'd just returned to the country less than a month prior and didn't have a rental agreement or any **** sorted out yet.
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ResiGamer_28
(@RSatford) reported
@spideyreacts @ConsoleStockUK I am away from my laptop for 7 days. Issue i had last night was natwest wanting a bloody payment approval everytime I tried to pay