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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (38%)
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Login (24%)
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Mobile App (19%)
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Transactions (17%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Barlestone, Truro, Swansea, City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester and Southminster.
| City | Problem Type | Report Time |
|---|---|---|
 Barlestone |
Transactions | |
| Truro |
Login | |
| Swansea |
Mobile App | |
| City of London |
Mobile App | |
| Brentwood |
Website | |
| Basildon |
Transfer |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Harris
(@Harris7Andy) reported
@NatWest_Help @decappeal NatWest have blocked my account for over a week now. No information available, can’t access my money, customer service rubbish
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David Harrington
(@MrDC_Harrington) reported
@NatWest_Help Hey NatWest. Is there an issue ATM with Visa Debit Cards making payments online? Two separate Visa transactions failed this morning, MasterCard worked.
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Gary Stanford
(@garystanfo) reported
NatWest have given me a new MasterCard debit card, *******, it's taken me ages trying to change the payment details on all my subscriptions, surely they could provide an easier solution when it's their decision to change my card number
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Ann Dawson
(@amdawson384) reported
@NatWest_Help I have now transfered almost all of my money from my account. I am so disappointed with the fact that Natwest have done nothing to improve the terrible external state of the East Ham branch. I have been your customer for nearly 30 years but it is a worry that basics are ignored.
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paul
(@paulrussell32) reported
@NatWest_Help Terrible experience in NatWest Maldon today , went home and phoned to complain , after 50 minutes on hold I gave up . Time to change banks , only been with you 40 years………..
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Annie Bannister
(@AnnieBannister) reported
@PeterSimmo Brilliant. That's worth knowing. HSBC have been appalling for years & the bank charges thing - which was always a problem - has suddenly become a massive issue. I'll look at NatWest. Thanks.
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Rosey amazzin 💙nhs
(@AmazzinRosey) reported
No I'm not paying any **** money in my account natwest u sods taken last week's wages from me thanks to fekin doncaster council which I've disputed it by the way using my card without my say so so do1 with the message how many days dos it actually pend for
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Simone Dunne
(@dunne_simone) reported
@NatWest_Help never has a company Made me feel as worthless as natwest have. Well done you won, I'm broken. I have nothing left in me. My daughter is clearly not going to get her nursery money back so I cannot now do my job and this is down to your error. But you don't give a fck
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Past Youtube
(@Past_Youtube) reported
@GamblerFin i know its annoying but just its safer in the long run. banks like natwest are **** because they have no restrictions pretty much
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John527
(@Awordablow) reported
@NatWest_Help Why the hell is it so complicated reporting a payment that was not authorised?? I simply wanted to block any further payment to a scam operator. NatWest’s reporting system sends users to a dozen webpages - I’ve had to cancel my credit card bcs your system is such a farce.
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Atomix Apps
(@AtomixApps) reported
@MusticlesTGreat @NatWest_Help Try using a VPN to connect to UK. Happened to me recent trip to California. Not a NatWest issue but USA networks have some sort of DNS based protection that might tamper with NatWest app certificates.
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Andy Harris
(@Harris7Andy) reported
@NatWest_Help account been blocked for over a week now, no response from NatWest, can’t access any funds, just been charged for a direct debit not being paid, running out of money for food and every day living, what a service
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Steven Dyson
(@StevenHDyson) reported
Yesterday I gave my card details to a fake NHS COVID website following a fake COVID alert. They then had the audacity to ring me pretending to be NatWest's fraud team to transfer my accounts to new ones. Be careful. Thanks to the real @NatWest_Help who were excellent
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Andy Harris
(@Harris7Andy) reported
@NatWest_Help just starting the weekend with my account still blocked by NatWest, no reason why, can’t access my money, running out of people to borrow money from. Received a letter from NatWest, charging me for an unpaid direct debit
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CryptoDropper
(@Cryptdropper88) reported
Still having the odd withdrawal issue to my Natwest account. Company contacted me today to say 1 didn't work. Natwest unable to admit they have widespread problems for customers. Not had my council tax rebate either yet, many around me have. @NatWest_Help did you eat that too?
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Andy Harris
(@Harris7Andy) reported
@NatWest_Help After 30 years with NatWest my account has been blocked. I have had no notification from the bank, I have no access to my funds,and I am now incurring costs for direct debits not being paid, and I have no means of paying every day living costs
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Ann Dawson
(@amdawson384) reported
I have now transfered almost all of my money from my account. I am so disappointed with the fact that Natwest have done nothing to improve the terrible external state of the East Ham branch. I have been your customer for nearly 30 years but it is a worry that basics are ignored.
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Sheena 🧙♀️🧹🌘⭐️
(@S_h_e_e_n_a_) reported
Years ago I worked in customer services, in one of those phone farms that take calls for lots of companies - Tesco Finance, NatWest etc. I learned that to avoid listening to angry rants all day, I had to convince the customer to tell me what they wanted to achieve with the phone
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Chris Chapman
(@ChrisC28909658) reported
Is there anyone else out there who having constant issues with payments issues with natwest bank?. Despite me logging fraudulent on my account today at 3 pm its still happening really feel our banks have went down hill. @NatWest_Help @NatWestGroup
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RudolphHart I STAND WITH THE UKRAINIANS
(@RudolphHart) reported
@FrancisMaudeAdv I am going to outbid @elonmusk to buy Twitter by using the +1$ facility ... then I shall pop down to Lloyds, HSBC, & NatWest for a loan... then I shall fill the car and **** orf into the sunset just for the hellovit!
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Andy Harris
(@Harris7Andy) reported
@NatWest_Help @decappeal Just starting the weekend without any access to my money after NatWest blocked my account over a week ago without any explanation. Running out of people to borrow from. NatWest sent me a bill today for an unpaid direct debit????
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SC
(@shenaz_c) reported
@Rosiesdva Natwest. As perp works for them, is able to do things he wouldn't be able to do if he didn't i.e get his colleagues to cancel debit cards/access accounts leaving no trace etc. I keep saying this but what have banks put in place for when the perp works in the bank? #FinancialAbuse
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Dawn Hoskins
(@dawnlouisa) reported
@NatWest_Help can anyone help with the opening of an account for my Ukrainian guest we applied two weeks ago & have since not heard anything. I’ve called NatWest twice today, each time I’m told to make this enquiry online!
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ratcan
(@_ratcan) reported
@WelshJesstopher what ******** is wrong with natwest, i remember seeing on joe lycett’s got your back they had one of the worst rates for people getting scammed too
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A.K 🇸🇱
(@aknoir93) reported
Natwest honestly have to worst online service known to man
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david
(@David46544024) reported
@sbk hello can't withdraw with my natwest debit card please help me.
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Nerhv
(@Nerhv1) reported
@NatWest_Help 9 times I have attempted to phone NatWest customer service. 7 times I have been redirected to the wrong team, and twice I have had the phone put down on me. How can I contact the DigiDocs team without dealing with representatives that have less than 5 braincells?!
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John Apocalypse (㇏(•̀ᵥᵥ•́)ノ)
(@JohnApocalypse) reported
So, for the second year in a row, my card is broken and I can't scan anything. Someone at Natwest needs to fix this ****
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Billy
(@XXIV_Anthan) reported
@NatWest_Help don’t ever bank with NatWest. Terrible bank, has stole £60 from me due to the duplicate payments and now £260 and refusing to answer. #natwest #bank #Banking
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Darren Ashworth
(@antonov124) reported
@PlayOJO how long does you’re support team take to@reply to an email ? Having issues with NatWest cards but have had no help