NatWest

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NatWest Outage Chart 01/23/2026 14:30

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Website (40%)

    Website (40%)

  2. Login (29%)

    Login (29%)

  3. Transactions (17%)

    Transactions (17%)

  4. Mobile App (14%)

    Mobile App (14%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Berkhamsted, Croydon, Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester and Southwark.

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City Problem Type Report Time
United KingdomBerkhamsted Login
United KingdomCroydon Website
United KingdomThetford Website
United KingdomManchester Login
United KingdomSouthminster Login
Isle of ManCastletown Login
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • Ste903 Ste903 (@Ste903) reported

    Please Natwest I still can't transfer money to my new Atom Instant Saver account - their sort isn't recognised by your system! I know other Natwest/RBS account holders that are having this issue too. We're losing out on interest 😢 @NatWest_Help @NatWest @atom_bank

  • DavidRo68730274 David Robinson (@DavidRo68730274) reported

    @NatWest_Help NatWest Debit Cards - are they working now? Customer Services told me last night there was a problem with their systems and that they were working on it but had no timeframe. Have not heard anything from NatWest to tell me this has been fixed.

  • J_J_Mc Jonathan McLaren (@J_J_Mc) reported

    @NatWest_Help I'm putting NatWest on notice that unless I get a senior manager to phone me today I will close my accounts with NatWest. I have been a customer for 30 years. Let's see if you can be bothered to help.

  • PaulineLourdes1 Pauline Cole (@PaulineLourdes1) reported

    @NatWest_Help Appalling service. Customer for 30 years and the last 2 months trying to open a simple account for my pre-teen but sent in circles. Apparently NatWest doesn't even know their own processes, after speaking to several humans, given an email address which bounces!

  • Carolin40537513 Caroline (@Carolin40537513) reported

    @NatWest_Help tried for days to contact Natwest via phone but been on call for over an hour each time and no answer. Trying to change address for child trust fund. Cant access online portal as letter went to old address. Terrible service.

  • mikejhemsley mike (@mikejhemsley) reported

    @petefrasermusic @ellcol I spent Christmas in LA once and ended up having a lovely chat with a guy who was working NatWest’s fraud phone line at what was about 5am UK time, cheerily admitting to earning a fortune for that shift.

  • bensowton Sir Bennyboy (@bensowton) reported

    @Tricky_London @dotmit @MarinaPurkiss It doesn’t have to be that way. That’s a cultural issue. It’s perfectly possible to run a company 100% owned by the taxpayer. NatWest bank for instance

  • sethrothz Seth (@sethrothz) reported

    The Pixel Watch is my most hyped tech item of the year (second is PSVR 2 but that might even be next year), and seeing it delayed again is always disappointing. I've tried other smartwatches, the Galaxy Watch 3 was a good watch but didn't support NatWest banks so I could use NFC.

  • atom_bank Atom bank (@atom_bank) reported

    We’ve been made aware that Atom customers with linked NatWest accounts are not currently able fund their Instant or Fixed Saver accounts. We’ll continue to help NatWest to fix this problem which seems unique to them. We’re sorry if you’re impacted & missing out on our great rates

  • sherlocksister Emma Branch (@sherlocksister) reported

    @ZavviComplaints so, after four weeks of not receiving two t-shirts (that were never going to come) and speaking to countless live chat agents, customer svc messages and Twitter reps, I got a refund from Zavvi. But ONLY because my bank got involved. Thanks NatWest!

  • Carl_whit Carlos_67 (@Carl_whit) reported

    @MartinSLewis Martin, just doing a current a/c switch from FD to NatWest select A/C for the £150 switcher bonus. Natwest's own T+C's don't mention the 2 £2+ direct debits, only the £1250 one-off deposit by 12th May to qualify MSE website says you DO need the DD's Who's right?

  • neildodd Neil Dodd (@neildodd) reported

    @NatWest_Help @NatWestGroup hi, I find it astounding that 22 days since I first tweeted, the Natwest Investments Online site is still not functioning. Please can you give an explanation and an indication for when this might be resolved? Thank you.

  • LunchTodd ToddLunch (@LunchTodd) reported

    Fair play to Natwest, for the phone banking service that offers to call you back when advisers aren't busy, then calls you back to put you on hold due to the advisers being busy.

  • jasonericf Jason 🇺🇦 (@jasonericf) reported

    For a while I've not had to deal with the traditional banks, but I have a few times recently for the switching offers. It's amazing how slow they still are. A week later and I've still not got the details to even log in with Natwest

  • SteCant ste cantwell (@SteCant) reported

    @AndrewOathy @NatWest_Help yeah its deffo not the retailer as i was able to pay the same retailer with visa so its either mastercard or natwest thats not working

  • hedgehoguk84 Mark (@hedgehoguk84) reported

    @CrambazzledTask I had a nice Waterman which was a gift. Worked at a Natwest and a customer robbed it. I phoned her and asked for it back - flatly denied it. 100% she did slip it in her bag. So I bought the same one to replace it…..Christ knows where that’s disappeared to

  • beccynotbecky Beccy Burrow (@beccynotbecky) reported

    Anyone else think @NatWest_Help has gone to 💩 since changing to Mastercard 😒 no end of problems with online transactions and contactless 😤😤 #natwest #mastercard #debitcard

  • realjohnblack John Black (@realjohnblack) reported

    @NatWest_Help @peter_santanna Just to seal the thread. This got sorted today, after a few emails back and forth with a team that have no contact phone numbers. Have been very disappointed with the service from Natwest for the first time. I do hope its the last. Good luck to anyone else with account issues.

  • Kizzy20386057 Kizzy (@Kizzy20386057) reported

    @NatWest_Help Hi do you have some sort of issue at the moment with your child trust fund log on? It's taken me all morning to register, now I can't log on to verify identity and I've been on hold for nearly 2 hours which is terrible service. #nothappy #childtrustfund #natwest

  • DSuchinskyj David suchinskyj (@DSuchinskyj) reported

    I've had a letter that seems to be from natwest saying my ctf direct debit has been cancelled, I want to keep the money being paid but can't contact anyone as I'm kept on hold for nearly 2 hours every day, I need any help or advice please

  • AlexLeicesterUK AlexLeicester (@AlexLeicesterUK) reported

    @Life_Disrupted Have you ever tried to call NatWest's customer service line to do a bank transfer? The MINIMUM call waiting period is six years!

  • TeresaMForgione Teresa Forgione (@TeresaMForgione) reported

    @FundraiserSarah @JoFundraising After a few mins we all started trying to be normal and I recall having a chat with one nice young man in just a pinny, about his day job working for NatWest Bank.

  • DangeRuss_ Russ Vilcāns (@DangeRuss_) reported

    @BrynnyPoohs @LloydsBank NatWest, their app constantly gets voted best around. Been with them since birth, never had any major problems with them. I’ve also got an online account with starling and I’ve had no problems with them either.

  • RobAdvisor Rob Derry (@RobAdvisor) reported

    @rhdixon1 @NatWest It's slower than a phone call as well, so I'm not sure why so many customer service centres have it available. I "chatted" to BT a couple of months ago. It took 40 minutes. I reckon the phone call would have been no more than 10 minutes.

  • DebraClaridge Debra Claridge (@DebraClaridge) reported

    .@NatWest_Help Just phoned to report my Debit Card missing. Told to ring back tomorrow 'limited service'. What the hell is happening you Natwest? 🤬🤬🤬 Have now phoned Got cut off three times!!. Just telephoned and apparently you system has crashed.

  • Movingfinance Michael Hale (@Movingfinance) reported

    @NatWest_Help how to contact natwest... the worst customer service bar none... cant sell house due to natwest's terrible non existent non human customer services

  • adamweston Adam (@adamweston) reported

    @GeorgeLineker NatWest are just as bad mate. Terrible service.

  • atom_bank Atom bank (@atom_bank) reported

    We've been made aware that Atom customers with linked NatWest accounts are not currently able to fund their Instant or Fixed Savers. We'll continue to help NatWest fix this problem, which seems to be unique to them. We're sorry if you're impacted & missing out on our great rates

  • Ste903 Ste903 (@Ste903) reported

    Has anyone opened an Atom Bank savings account today and found it impossible to transfer any funds into it from a NatWest account - saying sort code doesn't exist?? Seems like an issue Natwest's end? @NatWest_Help @MoneySavingExp

  • antvinvtte A’V🇯🇲 (@antvinvtte) reported

    so NatWest out declining my transactions? 🤬🤬🤬🤬🤬🤬🤬 imma go MAD, who ******** carries their bank card these days