NatWest status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

• Transactions (24%)
• Login (21%)
• Website (19%)
• Mobile App (19%)
• Withdrawals (10%)
• Transfer (7%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: London, Birmingham, Salford, St Albans, Ludlow, Bristol, Maidstone, Plymouth, Telford, Burry Port, Westminster Abbey, Chard, Reading, Bromley, and Islington.

City	Problem Type	Report Time
London	Transfer	1 day ago
Birmingham	Website	7 days ago
Salford	Login	8 days ago
St Albans	Mobile App	8 days ago
Bristol	Website	9 days ago
London	Transactions	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lou Gallie (@RehabLegendLou) reported 4 minutes ago

  @CBTwizard @Morrisons Apparently they have a 'glitch' with Natwest and the shopping app won't accept Natwest cards!! (Just rang customer services)

• 
  DandyDanFan (@DanFanshawe) reported 6 minutes ago

  @OmniSteve @LloydsBank @NatWest_Help They waited for the official final switch day - when NatWest closed my account - to then cancel. If there was an issue with my application it should have been dealt with much sooner.

• 
  Steven B (@Stevenwblake1) reported 7 minutes ago

  @JimCognito2016 Banks have been closing down for years. NatWest in my area have nearly all closed. Not sure how he can pin it on Labour.

• 
  Raiba (@Arpit2311) reported 7 minutes ago

  @DoctorLFC Natwest Final, I had cried when we were 5 down for 150 and then Yuvi and Kaif pulled it off.

• 
  Xxxxxxxxxxx (@Xxxxxxxxxx72814) reported 7 minutes ago

  @JibbaJabb They keep building and they never get more affordable. The very fact banks like NatWest and Barclays are advertising mortgages where you can get a friend of family to help you pay it says one thing… houses are too ****** expensive. They need to come down

• 
  Jurgen Himself 😆 (@Jurgans_Army) reported 8 minutes ago

  @NatWest_Help NatWest couldn’t help their customers if they tried !! I left NatWest 19 years ago, seen an offer to bring my business back last month, reopened 3 accounts and guess what, same **** service I left with. Well unlucky… that’s a guaranteed half million you won’t get on your books!

• 
  Aparajithan N (@aparajithan) reported 9 minutes ago

  @kartik_kannan Impossible, not even news… but thats also the reason I sat through the entire Natwest final in 02 because I was leaving for the US right after that & was afraid that i may not get to see another game for a few years… though that didn’t happen… but glad i sat through that game.

• 
  🌓caleb🐁🧛🧛 MERCH STORE OPEN🧛🧛 (@m0mento_) reported 9 minutes ago

  @satsumchi the banking hub in town has a natwest rep in on tuesdays that might be able to help figure out what the problem is if u cant get it sorted online xx

• 
  NatWest (@NatWest_Help) reported 11 minutes ago

  @Simsie1488960 1/ 2 Hey Alicia We can re-instate a direct debit if it: Was cancelled in error by the bank, or Is payable to a NatWest product e.g. a mortgage The direct debit also must have been cancelled in the last 60 days. If the above applies to you, please visit us in branch or get in

• 
  Erin 🍉 (@anon_alice_) reported 12 minutes ago

  @Shellfromzero That's **** for you babe. A long time since it happened with Natwest (thank god) but I remember it could be stuck a while xx

• 
  Mahesh Chauhan (@chauham) reported 12 minutes ago

  We are stuck in Dubai, and have Natwest Platinum travel insurance through Allianz. Just tried to contact the UAE branch of Allianz and they have said our policy is not valid here, and to call UK support number. What kind of Travel insurance are you offering?

• 
  Richard Oliver (@rioliver) reported 15 minutes ago

  @NatWest_Help please can someone contact me as I have been unable to book a holiday with Jet2 due to “PSD2 SCA issue” the NatWest adviser suggests I have to speak to Jet 2 to resolve and I find it hard to believe that a major bank and a major holiday company cannot interoperate

• 
  Apurv Nagpal (@apurvnagpal) reported 17 minutes ago

  @NatWest_Help Hello NatWest For the Nth time - If you see what you think are fraudulent transactions on a customer's credit card - at best put a temp block, which the customer can solve via the app or via SMS / Whatsapp This is crucial, esp when the customer is abroad or busy with their life and doesn't want to spend 20 minutes on a call with customer service Why do you insist on this outdated 'call us' philosophy - without care to what your consumer is doing or wants ? How can you even just block, based on an algorithm, without providing a digital confirmation option (Email / phone / app) ? This is literally the tenth or fifteenth time this has happened in the last few years. Please can you fix this ?

• 
  Gen Kofi🇬🇧 🇬🇭 (@Ko_fi_Ob) reported 18 minutes ago

  @Lifeofdavie_ Most banks are shutting down due to 90% automation of processes. I have an account with NatWest, the branch in my town has only 2 staff: One teller/customer advisor and Branch Manager/Lead. Machine to deposit coins, cash in, pin resets, cheques scanners, digitised processes!

• 
  Three Shires Head (@ThreeShiresHead) reported 23 minutes ago

  @AaronBastani My Samsung S23 Ultra is insured through NatWest. I had a cracked screen, broken charging port & damaged frame. Paid £50 & got all three problems fixed plus new battery, all data restored. Took a man in a van at my house about an hr. Don't see the need for these EU restrictions.

• 
  Snarky Guy (@Barbara27541025) reported 24 minutes ago

  @Telegraph I understand @NatWestGroup is closely monitoring the Telegraph/ Daily Mail unhinged ,tabloid like barrel of sewage level of journalism. lately Its will be interesting to see if this NatWest shareholders,risk their reputation by funding this garbage

• 
  Martin Longley (@devymaster) reported 29 minutes ago

  @Woodywudpeck Maybe pinch a few NatWest for longer term as looks like they’re down 10%, or maybe will wait to see if they fall a bit more the next few trading days. #indecisive

• 
  Nando Lorris 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@thalasophileone) reported 30 minutes ago

  @areyoflight Pandemic business loans unpaid, reducing corporate tax or zeroing it for Oil and Gas and IT mega companies, Bank bail out in 2008 (Natwest £45bn some of which was written off) They are £billions of £ government taxpayer hand outs. But yeah its disabledpeople that are the problem

• 
  Robin Nakamoto (@RobinNakamoto) reported 31 minutes ago

  @rich_rdctd Sounds like a pretty good reason to tell Natwest to go **** themselves.

• 
  Izzy🛎 (@bell_necessary) reported 31 minutes ago

  @NatWest_Help @LifeOnSkaro Verse 2 The bankers tried, but not very hard, the customer lost their mind not their card. When venting on X, they shared their dismay, but Natwest made fun; now what do you say? 🤨

• 
  Robyn Tomos (@TomosRobyn) reported 35 minutes ago

  Any fellow @RestoreBritain supporters out there having issues joining via Natwest, been trying for a couple of days, I can't get past the verification stage to process my payment??? 🤔

• 
  Di Beirne (@ScattyCat) reported 38 minutes ago

  @HMRCcustomers Hi - is there a problem making payments on the app with NatWest? Been trying to pay for 3 days but keep getting blank screen on NatWest app after logging in to authorise payment. I do suspect it's a NatWest problem but I know how busy you are atm so maybe it's you

• 
  Simon (@8CW) reported 40 minutes ago from Great Bricett, England

  @NatWest_Help for 18 months we had a QR code for payments attached to our NatWest Business Account + on lots of our printed media. We are a volunteer run Town Carnival. This week QR code became invalid. Cue runaround from Cora + PayIT not wanting to help pushing to other!

• 
  100 (@GhostNoFace0101) reported 43 minutes ago

  NatWest Bank got retards working for them

• 
  dobbsie (@paulcdobbs) reported 45 minutes ago

  @robprogressive A couple of years ago I went to buy some BTC from Coinbase as I had done many times. Natwest declined my card several times so I called the bank and was told there was no problem and to wait and try again. This continued for 24hrs so I called them back and eventually they put me through to another office - after several conversations someone came on and send actually Natwest have blocked any purchases on crypto exchanges due to the risk of fraud - I went nuts, if this is bank policy then why did items so many calls to get this response - I can check a box confirming that I accept the fraud risk and send my life savings to a Nigerian Prince but cannot invest with a US stock listed company which I had done many times previously - the UK banking industry is absolutely terrified of BTC - they recently allowed some investment in BTC ETF's (not quite ETFs but similar) in reality it's virtually impossible to access these. If they do this with gold then that's another thing altogether - I live and work in Asia now and gold is a key pillar of investment as they never trust the government and banks as burnt so any times in the past

• 
  Jack Regan (@999Sweeney) reported 45 minutes ago

  @paullewismoney I wouldn’t use them if I could, NatWest are awful

• 
  Di Beirne (@ScattyCat) reported 52 minutes ago

  @NatWest_Help Hi Mikyla - thanks, I'm still having the same problem I'm afraid. I've just tried again now to make a payment to HMRC through their app but unfortunately, after their app transfers me to the NatWest app to approve the payment, I log in, then just get a blank screen. The ... cont.

• 
  VirtualAstro (@VirtualAstro) reported 52 minutes ago

  I used to recommend NatWest but unfortunately, they have provided a really really poor service recently. I used to recommend them a lot, after being a loyal customer. Maybe not so much now. Time to join another bank possibly... @NatWestBusiness @NatWestGroup @NatWest_Help

• 
  Serena Joy (@realdoll03) reported 60 minutes ago

  @fiffihunnybunny It’s impossible Fiona. How difficult do they want to make it? I’ve been with them since 14 and never had this difficulty. I’ve noted NatWest. Thanks 🙏

• 
  Joe Easton (@marketsjoe) reported 1 hour ago

  Biggest market value losses on FTSE 100 this year: Unilever down £13.9 billion Reckitt Benckiser down £10.3 billion Barclays down £6.2 billion RELX down £6.0 billion Experian down £5.0 billion Compass down £4.6 billion NatWest down £4.2 billion Imperial Brands down £3.6 billion 3i down £3.4 billion British American Tobacco down £3.1 billion