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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (36%)
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Mobile App (27%)
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Website (18%)
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Login (18%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing, London and City of Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Transactions | |
| Didcot |
Mobile App | |
| Stockport |
Mobile App | |
| Manchester |
Login | |
| Bolton |
Transactions | |
| Oldbury |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Paul M
(@pjm1507) reported
@Crazybuttrue101 @Malwarebytes It's genuine. Access through your RBS or NatWest online banking and you'll get a license code. I've used it on my mobile and laptop for years
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#oromani973
(@oroman348) reported
@NatWest_Help hi I’m Oliver from Bristol I want help badly with my bank overdrafts I wonder if NatWest can sort me out.thanks
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kickingmustang
(@kickingmustang) reported
Hearing all graded workers at NatWest receiving 7% pay rise this week. Even IF CPI was 2%, pay rises at this level across the economy mean it impossible for the Bank of England to not raise rates further. Labour market is tight & workers negotiating hard. Inflation is not over.
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Ki Halford
(@kilou2002) reported
@NatWest_Help is there a problem with certain card machines & natwest debit cards at the moment? Both mine & my daughters were declined 4 times for contactless & pin when trying to pay for something in a shop but another card used from a different bank was accepted immediately?
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Matt henshaw
(@mattxrpgrean) reported
@CryptoChrisCard @maneco1964 No NatWest is bust where is your math? Another 30 banks shut down makes sense to me.
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Chris McVicar
(@mcvicario) reported
@MoneySavingExp just noticed the £200 for switching to NatWest offer ended on the 14th Feb according to their website.
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Jonathan
(@jspencer7371) reported
@nataliesawyer In all honesty Natalie, I totally agree you go into a branch you get told to use the machine, Natwest, Halifax & Lloyds the service is awful , In 2011 I changed to the Nationwide they are brilliant.
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Fiona-Rhiannon
(@FionaRhiannon) reported
They asked me for the last 4 digits of my NatWest customer number. I said I wanted a phone number to call back on. They said they couldn’t get anything using my customer number. I refused. “So you’re not going to give it me Fiona?” “No, I’m not” 2/6
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Lars Kramm
(@GreenerLars) reported
@NatWest_Help I found this number on the internet: 0345 788 8444, but cannot confirm, on your website, this is a legitimate number. Can you please confirm that this is a NatWest number? Thank you!
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Andy Huddleston
(@HuddlestonAndy) reported
@HalifaxBank Hi. I’m trying to open a joint account alongside my wife at either Horsham or Crawley. Metro bank will offer same day and NatWest will allow us to do it online. I’ve been a long standing customer of HFX for 30 years but on the verge of moving elsewhere.
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Tim Rideout
(@RideoutTim) reported
@scoopster6 @AshReganSNP Your maths is out. RBS plc is £102 billion. Add other Scottish banks and you get to at most £250 bn. That is about 130% of GDP. Not a problem. Natwest Bank plc is a London bank and always has been. Same with Lloyds Bank plc.
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just æd 🏳️🌈
(@liverfrog) reported
@james_fishwick @triodosuk @NatWest it can take up to 2 hours when you use the faster payment system! but if it’s been longer, im sure if you call them up they could help you!
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🏴-SynK R-🏴
(@SynK_R) reported
@G0TLU @25z2 @Malwarebytes When you download the app. Natwest pays for the first year subscription free. Yes. You have to login to get the download. Because its natwest thats promoting it.
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Jelly75
(@Jelly751) reported
@MartinSLewis Help! Daughter has information that child trust fund held at NatWest but contact number doesn’t work, branch can’t help and don’t know who to get in touch with for access .. any suggestions gratefully received 🤞🏻
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3umcrack
(@BumSorare) reported
Anyone sending their card details over Twitter to supposed Natwest Help accounts need their heads testing. Yes there is an issue with the app, hold tight and wait for an official announcement. Not 'Marcelo' in your DMs #natwest
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Mr Moon
(@MrMoon23042636) reported
@stormcab @NatWest_Help I banked with NatWest for 20 years, god knows why. They are awful. Go somewhere else and get a bonus to do so.
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Dave Parody
(@Sarkies_Proxy) reported
@NatWest_Help I've updated my DD after my statement date so I'm unsure which account it'll take the money from on the 16th for my NatWest credit card. Can you help? Thanks
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Hannah| Money Blogger
(@Me1Budget) reported
@NatWest_Help is there a problem with your app? I am unable to see my credit card information within the app! Anyone else getting this issue? #natwest
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Nancy
(@NancyfromBath) reported
@MartinSLewis my NatWest mortgage ends today. Should I do a 2 yr fix rate or SVR & Hope interest rates come down. Could fix for £800 £400 more than I pay now or SVR £1200?
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Mike
(@Mikeisnotsmooth) reported
The new Natwest cards are ****, aren't they? The contactless works about 1/5 of the time and when you go to pay for things online, sometimes it's counted as a 'Mastercard', sometimes a 'Visa Debit' or sometimes a 'Mastercard Debit' depending on the site! ******* awful
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Diana Parkes
(@DianaParkes3) reported
NatWest #bank @NatWest_Help think that it is not an issue to ask you to upload your most vulnerable to fraud ID documents 13 times or more to apply for their credit card, because their tech can't read a driving license as well as a human Don't touch them. @MartinSLewis
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lynC green
(@LyncGreen) reported
@Steve92592444 NatWest now RBS had a very large computer centre there 😬 no doubt being down graded
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David Lauder
(@DavidLauder19) reported
@NatWest_Help I'm trying to receive a payment from someone who is using natwest payit and everytime I click the link and choose my bank and it says due to a technical problem I can't share my data. I've been in contact with my bank who can find any problem my end
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Scott
(@swalkden8) reported
I have spoken to over 10 of your victim support workers who just keep saying the same crap! I also asked for a phone number but apparently you don’t take customer calls at the minute. Also there is an issue with NatWest banks not allowing you to send money to us ..
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Neil Hart
(@iamriplash) reported
First time using Monzo as main bank has caused me problems is the stupid daily limits to transfer and pay for things Natwest finally scores a point
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Griffy Griff
(@Griffsters) reported
@NatWest so cross right now. Whatever happened to customer service. It’s all bots and IVRs. I would just like to speak to someone. And when you finally do they can’t help you - aaargh!
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SR
(@SionyRich) reported
@CheekyCrypto I thought all the UK banks had done this ages ago with credit cards. I can't buy anything on Binance from Natwest, credit or debit. Its pretty much useless. Can buy with debit on coinbase no problem but not CC.
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bæ grylls AKA Vax Payne
(@TheAuracl3) reported
All in all, the risk in banking with Monzo is no different than banking with NatWest et al. The inherent risk is not being able to access your money if something goes wrong with the bank’s infrastructure. Remember: these financial institutions aren’t decentralised.
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Rachel Genevieve Scott
(@babybluezoo) reported
Right now, it will take me a couple of months to save for the trip. I will also need a smart phone because I need to use that NatWest app. I'm going to book a coach to get me to Heathrow. Now I am off to buy a cheap smartphone. Not happy, it's one **** up after another.
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Clare Nightingale 🧜♀️
(@drasticsturgeon) reported
@MandSBank Why aren't the online banking or app services recognising NatWest Debit cards then? That's two of your options not working, I want to pay more than the Direct Debit amount. That leaves bank transfer, but how can I trust that when the main methods aren't working?