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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (39%)
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Login (27%)
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Transactions (18%)
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Mobile App (15%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Berkhamsted, Croydon, Thetford, Manchester, Southminster, Castletown, Great Malvern, Leicester, Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Berkhamsted |
Login | |
| Croydon |
Website | |
| Thetford |
Website | |
| Manchester |
Login | |
| Southminster |
Login | |
 Castletown |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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JC
(@jonny_crane75) reported
@NatWest_Help I tried to book flights online today. Needed to authorise the transaction through the Natwest app which I did. But the firm is saying they have not received the money & that it’s a problem with my bank. Payment showing as ‘pending’ on my account. Help!
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Gareth Fairclough
(@Characterlacks) reported
@ContinuumTrek @LloydsBank Wow, that's a shock. They're a nightmare for my dad (as well as a bunch of others I know of). I guess Natwest were no help? Though for them, it's all opened online.
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TheFreeFerret
(@TheFreeFerret) reported
@TateTheTalisman 2 years ago, NatWest did the same to a Ltd company account of which I was signatory & Director. Just a company set up to maintain & repair 1 block of 72 flats. £120k locked for 15 months. Similar emails to your messages. We survived on monthly cash + borrowing from another co.
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Elaine Pardoe
(@ElainePardoe) reported
@SteveBarclay @RishiSunak How will cost of living ease? I'm an NHS worker struggling, yet my friend who works for natwest told me that all staff at natwest are getting £1000 payment for cost of living crisis 🤔 what about ppl that really need help
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Pearl Wonder
(@PearlWonder1) reported
@NatWest_Help when did the once great NatWest customer service become so poor. Impossible to get through to anyone and archaic phone system that just repeats the same rubbish over and over with no option to speak to a human being
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Rachel
(@RRowanOlive) reported
so far today NatWest have simply decided my debit card doesn't exist anymore and my heating has stopped working again
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LetsGetItDone
(@Unique211302425) reported
On the blower to NatWest. They torpedoed my credit rating unlawfully. I was detained and couldn’t make payment. I have protected characteristics - one of their ‘agents’ put the phone down on me. Charming! Still on hold. #UnpeelingTheGraniteHeartWithRazorPrecision
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Mr Pickles
(@Sweggers) reported
@NatWest_Help #natwest claim to be making improvements to their online banking service, but I’d like to know what these are … it’s still as abysmal as it’s always been …
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Law
(@M_Law8) reported
@njr_private @VeryGrumpyStats I'd say turn some road infrastructure to toll-based companies probably. Does the government not get a decent amount of revenue from NatWest? As a SWF enjoyed I feel obliged to support it
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Lou
(@tigerrobin10) reported
@NatWest_Help STILL no call to my mother, 79 yo, entire life savings made dormant by NatWest who admit error. Waiting SINCE 23RD DECEMBER. No one taking actual responsibility to resolve problem and picking up phone
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Basia Mason
(@BasiaMason) reported
@AskMastercard @Mastercard Actual problem with your system at MasterCard/NatWest. And not just for me. Confirmed two days ago after 3 weeks of phone calls, various advice, various devices, etc and loss in access to card payment in sales. Please provide email for complaints process.
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Lisa K
(@LifeOnSkaro) reported
@AmazonHelp I think this issue is more to do with Natwest and their Masterscards tbh. I bought multiple things from you guys without a problem, but for some reason, it causes an issue with Audible.
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Jonathon
(@TwoHammel) reported
NatWest’s Sir Howard Davies: You don’t solve the problems it has caused” says Briton living in my gas meter
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Julie Way
(@JulieWa74353777) reported
Scammed by a bogus direct debit transaction. IMPOSSIBLE to get help @NatWest_Help Can someone help me resolve a fraudulent activity on my natwest account that claims has been authorised by Paypal but which Paypal have no record of...
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Stable genius
(@dangemrod) reported
@NatWest_Help The spending tracker in the NatWest mobile app has stopped working (“Oops, something went wrong” error message). The digital assistant doesn’t help. Do you know what the problem could be? Thanks
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tommy
(@tommy87908687) reported
@NatWest_Help Hi Martina - zero help on the phones, website, branch or on social media from NatWest. Is it possible for me to reclaim the interest you’re continuing to overcharge back from the bank in these circumstances?
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Malcolm Hill
(@malc_hill) reported
@PunkMacro @julianHjessop By 1977 Natwest reported they had more than one million Access Card Holders. In my Non Exec position at the FLA consumer credit came under my remit so I found put a lot more about Credit Cards than I knew before.
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TheFreeFerret
(@TheFreeFerret) reported
@TateTheTalisman but couldn’t pay for big roofing replacement etc. I spent weeks visiting NatWest branches, on phone, writing emails etc but never gave up. No reason ever given! Perhaps the banks are really short of access to cash?? There are similarities between us. Both > £100k contd
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Basia Mason
(@BasiaMason) reported
@AskMastercard @Mastercard various cards hit a problem when authentication box disappeared from the screen as code came through on the mobile. It took three weeks and one supervisor and then one day for the team to rectify it. MasterCard problem not NatWest after all. Complaints email please.
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Noeleen Cohen
(@noels_c) reported
@NatWest_Help I have been cut off 3 times in the last hour from your helplines. If I say how I really feel about how useless NatWest is, my tweet will be deleted. So I beg of you HELP HELP HELP HELP HELP HELP HELP
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Banking Reform.
(@smepathfinder) reported
When is a DSAR not a DSAR? When it’s a NatWest DSAR? I have been waiting for Greengrass and Rose. to supply DSAR for a customer of the Bank. This has taken many months. Can RBS NatWest we trusted? Fines equate to crimes, so no, they cannot be trusted.
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Noeleen Cohen
(@noels_c) reported
@NatWest_Help Scam on my account. No help whatsoever. NatWest just gets worse. I am a personal and a business customer. #Natworst
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NatWest
(@NatWest_Help) reported
@SIMPLYTOYIN Hmm that is strange. I just checked their website and it does seem like you can use it with NatWest. Have you got in touch with VibePay directly to see if there is an issue on their end? - Gráinne
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Paul
(@Pt2537) reported
@santanderukhelp The point I'm making, and which appears to have taken off from Heathrow and flown right over your head, is this. If I were to go to my branch of Natwest with this issue, they would have sorted it there and then. Your bank however,we have to call call centres , get sent forms
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Arthur fowlmouth
(@wokemrfowler) reported
@tomhfh Has sold down a shareholding in NatWest since then
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Lou
(@tigerrobin10) reported
@NatWest_Help Still waiting for our "within five working days" callback from the 23rd December NatWest admits their error created this situation. Why isn't someone trying to fix it? Your processes need reviewing if situations like this can occur and are treated so blasé
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Kristina Wilde
(@KristinaWAuthor) reported
anyone else having problems with #Natwest - app not letting me log in, card is not working with contactless or PIN, Natwest apparently doesn't recognise my card?! @NatWest_Help HELP please!
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Coach Bloke
(@CoachWilliamUK) reported
@Uber_Support I have asked natwest bank to block ALL payments to your company until you refund my money which you have STOLEN.
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Paul
(@Pt2537) reported
@santanderukhelp To fill in, then wait for someone to investigate. Natwest make this simple, with santander you need a public enquiry. That's the way to get awards for BAD customer service.
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Lou
(@tigerrobin10) reported
@NatWest_Help DM sent. She's sobbing and shaking now after a phone call with Mohammed at the call centre. Nearly 80 years old, and NatWest has already admitted that the error that caused all of this was their fault. This is devastating to see