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NatWest

NatWest status: access issues and outage reports

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  • 29% Login (29%)
  • 24% Transactions (24%)
  • 24% Website (24%)
  • 17% Mobile App (17%)
  • 5% Transfer (5%)
  • 2% Withdrawals (2%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Burry Port, Westminster Abbey, Chard, Reading, Bromley, Islington, Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, Chorley, London, Croydon, and Hackney.

CityProblem TypeReport Time
Burry Port Website 4 days ago
Westminster Abbey Website 6 days ago
Chard Mobile App 7 days ago
Chard Mobile App 8 days ago
Reading Login 8 days ago
Bromley Login 8 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • XBerts
    Bert (@XBerts) reported

    @NatWest_Help @NatWest Then spent a significant amount of time in the chat with someone who said my address was correct but wasn't. I didn't understand what he meant. I lived here for 15;years and NatWest post is arriving without problems? Baffled

  • NatWest_Help
    NatWest (@NatWest_Help) reported

    @Eva250178 That's fine. You can follow the below steps to try again: - Log in to your Natwest app, ensuring that you have the most recent version downloaded - Select the card you're trying to add then 'manage my card and google pay' 1/3

  • BitcoinEcology
    EcologyHODL (@BitcoinEcology) reported

    @DominicFrisby Natwest were ok with for a while... then they froze my cards and accounts for 5 days because of a transfer to an exchange. It was a good lesson in how banks can take away access to your money for any reason at any time...

  • CVRTLMusic
    CryptoCartel 〓〓 (@CVRTLMusic) reported

    @1e9petrichor @DominicFrisby I've never had issues with Natwest

  • Eva250178
    Tisnov (@Eva250178) reported

    @NatWest_Help hi, having issues getting my new CC verified on natwest Google pay app. Been told I can't do it, primary card holder can't do it. Spoke to someone a week ago, got told 72 hours,still nothing. Can someone contact me to sort it. Being passed back and forth. Not happy.

  • SSashaHb
    sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Int Do not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • IainJac60814276
    Iain Jackson (@IainJac60814276) reported

    @NatWestGroup @decappeal It’d be great if your CTF section actually was contactable. Never a good home answered, no tickets reviewed in the last week and your chat system doesn’t work. Everyone here from Natwest cannot help. It’s awful service

  • EmilioSnazz
    Emilio Snazz (@EmilioSnazz) reported

    @NOWTV_It Why can't I take out a membership with you? every time I try and pay, either through your app of your website on my phone or on my laptop, paying either with my Natwest card, Monzo card or paypal, it just says "Error, something went wrong. Please try again". Sort it out

  • LaSarine
    Charles Evans (@LaSarine) reported

    @NatWest_Help banking with NatWest Intl and having one of your credit cards makes it next to impossible to set up Apple Pay.

  • Grallator
    Chris Robbins (@Grallator) reported

    @Natalie_Wood75 @NatWest_Help Natwest, my daughter successfully (eventually) closed her child trust fund but you’ve still not transferred the money after a couple of weeks (you do say 3-5 working days). Why do you think this is acceptable? Please give my daughter *her* money!

  • SSashaHb
    sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Help @decappeal Don not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • SSashaHb
    sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Help Don not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • LaSarine
    Charles Evans (@LaSarine) reported

    @NatWest_Help I have access to the NatWest International app which doesn’t support NatWest credit cards

  • XBerts
    Bert (@XBerts) reported from Camberwell, England

    @NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever

  • SSashaHb
    sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Int Do not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • chippieyamin
    Benjamin Hunt (@chippieyamin) reported

    @NatWestGroup Outrageous phone manner and behaviour by NatWest today. Absolutely no empathy or sympathy exhibited towards someone who has been a loyal customer go 38 years. Through no fault of their own.

  • vicky_mrs
    vikster (@vicky_mrs) reported

    @NatWest_Help all day I've been trying to sort out an issue. Natwest are useless!! Been passed from pillar to post and nobody has a scooby do how to help me. Biggest load of horse manure. Going to move my money elsewhere!!!

  • XBerts
    Bert (@XBerts) reported from Lambeth, England

    @NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!

  • BitcoinEcology
    EcologyHODL (@BitcoinEcology) reported

    @DominicFrisby Natwest were ok with it for a while... then they froze my cards and accounts for 5 days because of a transfer to an exchange. It was a good lesson in how banks can take away access to your money for any reason at any time...

  • JoPearce_Wales
    Jo Pearce (@JoPearce_Wales) reported

    I was told by Natwest to call their fraud support line as some unexpected activity was happening on my account. I've been waiting on the @NatWest_Help fraud line for the past 40 minutes! Unbelievable. If there is an issue it's probably too late!

  • intheyearapp
    In the Year (@intheyearapp) reported

    @CVRTLMusic @1e9petrichor @DominicFrisby I’d not had any problems with NatWest either until a few weeks ago when they wouldn’t let me send money to crypto exchange. They told me it was for my own safety. They did say that, ‘for now’, they would accept transfers from exchanges.

  • Junctionmum1
    Plotthirtyfive (@Junctionmum1) reported

    Starting to think there is some sort of conspiracy going on with child trust funds, @NatWest_Help you have just offered no help at all, giving me the same number to ring that nobody answers, to engage in the online chat button that nobody from natwest never joins 🙉🙉

  • SSashaHb
    sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Help Don not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • chippieyamin
    Benjamin Hunt (@chippieyamin) reported

    @NatWest_Help Outrageous phone manner and behaviour by NatWest today. Absolutely no empathy or sympathy exhibited towards someone who has been a loyal customer for 38years.

  • SSashaHb
    sachmbh 🇵🇸 (@SSashaHb) reported

    @NatWest_Help Don not ever, ever, ever trust NatWest ‘bank’ for any international transaction; and never ever expect more from their ‘customer service’ than generic statements to bat you off. #NatWestTHIEVES

  • IainJac60814276
    Iain Jackson (@IainJac60814276) reported

    @NatWest_Help 4 working days now not being able to contact CTF team, and it seems I’m not the only one. Why can NO ONE at Natwest help? Absolutely no one! They never answer the phone, don’t review tickets, the chat rooms a waste of space and never reply either! #poorcustomerservice

  • ddtaylor19844
    ddtaylor1984@googlemail.com (@ddtaylor19844) reported

    @NatWest_Help my son is trying to access his trust fund that was invested in shares with NatWest also savings that we added to it.. After countless hours waiting on calls, letters sent there is still no response!! Can you help or should I go to the @financialombuds

  • NatWest_Help
    NatWest (@NatWest_Help) reported

    @LaSarine Would you be able to download the normal Natwest app at all and register for Online Banking as a credit card customer? - Louis

  • acmtix
    𝘼𝙙𝙖𝙢🐰🕷️👀 (@acmtix) reported from Castle Cary, England

    I waited until the end of my work day and drove back to @Morrisons and I went into the petrol station to ask when I would be refunded. The man working on the till looked guilty and told me it happened with @NatWest cards a lot and he went to get his manager.

  • GalaxyPuppet
    GalaxyPuppet (@GalaxyPuppet) reported

    @NatWest_Help I've been trying to unlock a Natwest card for hours now. Tried multiple ATM's, but get the message "The service is temporarily unavailable". How long is temporary? I've been sat outside one of your banks for 30 mins waiting to speak to your customer services 1/2