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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (39%)
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Transactions (21%)
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Login (21%)
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Mobile App (18%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Gateshead, St Austell, Llanelli, Cranleigh, Tarporley, Chester, Manchester, Southwark, Bristol, Royal Leamington Spa, Mitcham, Norwich, Pontypool, Birmingham and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Website | |
| St Austell |
Website | |
| Llanelli |
Website | |
| Cranleigh |
Login | |
| Tarporley |
Login | |
| Chester |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Curtis Reid
(@curtisreid49) reported
@NatWestGroup I’m sorry to say this, but NatWest has blocked my account and after so many calls, emails to understand why and to try and transfer my money out of the back, they are still holding onto my money and this has been at least 2 months now!!! Can someone help me please!
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Mr Xenakis
(@MrXenakis) reported
@NatWest_Help Hi, not sure if you can help. Booked a holiday apartment but upon arrival it was in horrific state so we left and stayed elsewhere. The company are not responding to my emails, requesting a refund. Are you able to intervene? I paid with my Natwest Credit Card
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SinkingSpinning
(@spazwangle) reported
@amazonmusic A lot less atm as they dont support sca for any natwest group debit cards.
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mxrz⚡
(@drunkenfistz) reported
@MartiniGuyYT im unable to buy anywhere :( natwest block my payemnts to almost anywhere crypto related
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Sam Cross
(@Sam_Cross123) reported
@NatWest_Help I’ve had a voicemail left from NatWest(naming my local branch) from a mobile number, asking me to call back on a slightly different number (I think-I have no signal at home so it was a little broken up!) or asking me to email them back…does this sound genuine? 🤔
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Mr Endo
(@MrEndo_uk) reported
In these difficult times 7.5k is hard to come by. But the typical banks attitude is not our problem. It's a disgrace, I will never use Starling bank or natwest after this.
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calendar girl
(@imogenblofeld) reported
Also the break down cos NatWest sent is a new card I ain’t order but that’s fine I called them they’re just updating the card provider or some ****
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ranjit sekhon
(@sekhonr1) reported
Such terrible service from NATWEST. No ownership. Unable to access child trust fund ???? Keep away from this bank !
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Winter Peach Photography
(@WinterPeachUK) reported
Anyone else having issues with @NatWestGroup ? #natwest #CustomerService
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Katie Alden
(@katie1alden) reported
@NatWest_Help every time I use my NatWest card on @AmazonUK it declines. Even with sufficient funds and don’t even get the option to verify via the app. Is this a know issue? I still have a visa debit rather than Mastercard.
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David Richards
(@DWRICHARDS) reported
currently online chatting with Natwest: "I am loading up the details of the account. How is your morning going so far other than this issue?" I shall refuse to answer!
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volume ticker
(@datadili) reported
NatWest Group plc is down -2.98% in the pre-market $NWG
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christopher brown
(@christo80897065) reported
@NatWest_Help i recently created my first NatWest account and it took my old address from my passport but i’m unable to change it through the app or the website. please help @NatWest
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Dyl
(@UniteDyl) reported
@TheOtherSuspect @chinnyreckon21 @RichardBurgon That is quite literally a quote from natwest's website.
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martyn
(@mng321) reported
@NatWest_Help hi got a new phone and almost everything transferred over so I use my fingerprint to open… not my Natwest App. It is asking for my login etc but I dont know all the details. Please help?
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chlo
(@hiddenacc000) reported
@NatWest_Help NatWest leaving me a whole week with no access to my account or card with no explanation!! Called over 6 times been given emails to contact, no response within 4 days. This is ridiculous how am I supposed to live with no access to bank.
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Mark Sabin
(@MarkSabin51) reported
@NatWest_Help guys… trying to call 03457888444 but line goes dead after welcome to NatWest.. tried02380226443 number out of service.. tried Cora - no help … how do I contact my bank without actually going there!
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Jamie Curtis
(@JPC1000) reported
Anyone else having issues applying for a small business loan with @NatWestBusiness ? Have been a NatWest customer for over 35 years and want to expand my retail business. Thought they are supposed to be helping UK’s small businesses? @AJHBrom
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Khadijah Rashid
(@KhadijahRashid7) reported
@modilwar @Motawif_SA Hi received approval on Friday, booked gold package on Friday…. Had issues making payment with NatWest Cc, however ended up paying using a Barclaycard Cc. Visa issued on Monday..waiting for the final itinerary. Flying out on the 25th June - 15th July
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Mr Xenakis
(@MrXenakis) reported
@NatWest_Help Hi, not sure if you can help. Booked a holiday apartment but upon arrival it was in horrific state so we left and stayed elsewhere. The company are not responding to my emails. Are you able to intervene? I paid with my Natwest Credit Card
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Karl Rowe ⭕️
(@justermin) reported
@LukeDobson17 @drunkenfistz @MartiniGuyYT I second what he said... Natwest is shite, so is HSBC and it subsidiary banks... I joined Revolut and have no issues.
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rachel elizabeth
(@rchlrchl) reported
@NatWest_Help hi I’m trying to help my neighbour set up his NatWest app but now he needs to wait for a postal Activation code . Do you have any paper leaflets about using the app ? He’s not very tech savvy so might appreciate it . Thanks
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Stuart Sinclair
(@S_Sinclair_STO) reported
@stanleybrahh London’s mergers and acquisitions bankers earned £2.6bn in total in 2021. HSBC, Barclays, Lloyd's and NatWest paid out £4bn in 2021. The EBA found that 3,519 bankers working in the UK earned more than €1m in 2020. Barclays paid 1.9 bn in 2020 to the former chief executive.
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Mr Endo
(@MrEndo_uk) reported
@StarlingBank You won't discuss at all between you and NatWest I'm down 7.5k and you both claim you can't do anything about it.
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Andy Rosen
(@sendergram) reported
This is unacceptable. My parents' welfare is in jeopardy! A quick search on the net shows many other people have had the same issue with Natwest and filing LPA's. Please can somebody contact me or let me know who I can contact by phone, email or letter.
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⚫️ WeAreAll_Immigrants
(@Mongrel_Nati0n) reported
@technokitten @lisawhelan Are the Ombudsman on here or is there an address? I’ve been waiting 5 weeks (I’m on Day24 of “within 5-10 working days) with NatWest over the closure and transfer of funds of my mum’s account. 17th May told within 5-10 working days. @NatWest_Help I’m overdrawn in my bank now.
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Deborah🐲
(@Dragon_Soul) reported
@GAMEHelps If customer services can’t help update a payment for a pre-order and the website update payment functionality isn’t working how am I able to retain my order!? My card changed from visa debit to visa Mastercard with NatWest. The product is OOS and I don’t want to lose.
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Dr. Alexandros Dearges-Chantler
(@AlexandrosG) reported
@o_burbidge @monzo I totally agree with you, I had the same problem, added up to about £200 , NatWest sorted it, it was especially strange as I was in Newcastle & the transactions for some were in Bradford!!. Paying suppliers must seem never ending.
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Jimmy Dundee
(@kydd_jimmy) reported
@RingGo_parking Hi there, after my current parking expires tomorrow morning I will no longer be using your app to park due to the NatWest ******** needing authorization to pay for a measly £3.66 payment every day. PATHETIC I KNOW. You can thank NatWest for losing you a customer.
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Ian K
(@Dr_K_001) reported
@NatWest_Help Stopping customers from renaming accounts to support their #budgeting is the most #stupidthing I have ever seen. The only way to see what an account is being used for is to use a separate document which is a #fraud risk. Staying with NatWest is no longer viable.