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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (30%)
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Login (27%)
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Transactions (25%)
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Mobile App (14%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, Chorley, London, Croydon, Hackney, Paignton, Trowbridge, Kettering, Carlisle, Barlestone and Truro.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Transactions | |
| Morecambe |
Mobile App | |
| Hexham |
Login | |
| Yeadon |
Mobile App | |
| Aberdeen |
Login | |
| Chorley |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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BruisedBeatenBlack
(@BlackBruised) reported
@NatWestBusiness @NatWest_Help @NatWestGroup NatWest. Your bank might have triggered a whole lot of problems for me. If someone will take a few hours to actually depart from a set of scripted responses, you might actually help for real, IRL, and not just social media whitewash
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Jennie O'Neill
(@jjenniejo) reported
@natwest BEREAVEMENT TEAM Sadly, the response to my DM is very robotic. No personal assistance and simply sent links to upload or complain. VERY POOR PERSONAL SERVICE
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marieolding
(@marieolding75) reported
@The_JamesJordan I doubt it just called NatWest the advisor still working from home and they are closing all local branches!!! @NatWest_Help it’s a disgrace
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Ezzy
(@Ezzy525) reported
@gjhendry00 @JamesCleverly Means he can't nip down to his local NatWest and make a deposit or enjoy a Tesco meal deal. Our governments response is like a fart in a hurricane as ******* usual.
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Kyle mossman
(@kylemossman2811) reported
@natwest log on into online banking using a card reader, go to pay someone and then have to go onto the actual mobile app to approve. What a load of bollocks when you've just been through all the security to log into online banking. Next up to the **** show blood signatures!!!
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A-P
(@rugby_ap) reported
Austin Healy down his local NatWest tomorrow asking to ‘open’ a ‘you tube’ account.
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geoff
(@geoff62132300) reported
Spent last night and this morning in ‘conversation’ with natwest help team. Have to say whilst trying their best it was a complete waste of time. How is it right that a bank can deny you access to your own money?? #natwestpoorservice
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Bill Poole
(@BillPoo15692213) reported
I’ve just had to call the @TheAA_UK via my NatWest account using the AA app . I have to say the service was brilliant, the chap who attended exceeded my expectations. #thankyouAA
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T X
(@TZ0981) reported
@NatWest_Help natwest are a load of crap. approve me for a credit card then your ****** website denies the application. **** you guy's i'm moving banks
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non-beanary t
(@tynathereader) reported
@audibleuk Yes, it’s definitely not there. I’ve been having such bad luck with Audible lately. Still waiting for the Natwest/not getting credits issue to be resolved too. Was really hoping seeing my stats would make up for it.
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Karen Sticher
(@KarenSticher) reported
@NatWest_Help Frustratingly a DM advised me to speak directly to NatWest's Application Support team via "Chat to Cora", which was a waste of 30 mins as they told me they would only help my partner, not me, despite it being my ID NatWest's DigiDocs has a random issue with. #PoorCustomerService
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Irene Jardine
(@ladyjardine) reported
@NatWest_Help can you confirm that by mid summer , there will be no Natwest branches available in Scotland. Please also confirm the closing date for Glasgow as the account will need to be shut down & moved to a new bank. Cheers
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JK
(@jkCov) reported
Why would the chair of #Natwest have a view relevant to anyone, a failing bank 15 years after the financial crisis, barely any competitive products, branches that fail to address customers. Glad to say I left, awful service, technologically backwards. #BBCLauraK
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Natalie Hughes
(@Nat_HughesComms) reported
Day 4, roof leak, no lights, & more bad weather on the way. 6 chase calls from me, promised the insurance assessor would ring me by 12 yesterday for an appointment, promised someone would ring me yesterday from Natwest, nothing! Terrible service! @NatWest_Help #insurance #Storm
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Jonathan Rhys Powell
(@_JRPowell) reported
@Enwdefnyddiwr1 @Wrexham_AFC Likewise, I accessed the site early and there were plenty of Mold Road seats available. Got to the basket and payment page. Approved £32 in my Natwest App and then the page crashed seconds before completion. Then the tickets had gone - @Wrexham_AFC improve this system please!
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@HornedLivestock@mastodon.scot
(@HornedLivestock) reported
@RBS_Help I have grave doubts that you can help me given a: I have completed your fraud process (instigated erroneously and incorrectly followed by RBS/NatWest), b: have spoken to customer services about this issue, c: have been unable to register the issue via CORA as you are "busy".
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Cassie 🏳️⚧️
(@Fellsgalaxen) reported
Natwest can go **** themselves dogshit *** bank My card just does not work in stores at all and I can't go into the bank and sort it out because I LITERALLY cannot speak after being at the dentists
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Matt Street
(@MattStreet5) reported
@Manjitskitchen @NatWestBusiness Hopefully you get some sort of compensation for it, I’d raise a complaint. The last time something happened with NatWest I went into the Leeds branch to support it and the chap in there raised a complaint for me. Ended up getting £80 in compensation
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Jana Bacevic (@jana_bacevic@fediphilosophy.org)
(@jana_bacevic) reported
Delighted that the first 20 minutes of my working day were spent of the phone with Natwest trying to figure out why my current account had gone missing (not showing up in online banking+blocked), which turns out they do whenever you have a 'suspicious' transaction 1/2...
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Rosie from Pluto
(@Rosiefrompluto) reported
@NatWest_Help I've been on hold with the natwest fraud team for 1:49:00, and the line went silent at 1:44:00 though the call is still active. Why is it taking so long to speak to someone about an urgent fraud issue? :(
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🦇cardinal coping🦇
(@prinxepretty) reported
@NatWest_Help trying to switch my account over to you but it won't accept my bank statement because my title is Mx, which is not a selectable option with NatWest, so apparently my name doesn't match up. any help?
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Kyle mossman
(@kylemossman2811) reported
@NatWest you are seriously starting to ******* off. The most useless ******* bank! How difficult do you want to make it for people to use their own money? Time for a new bank no others have the same ******* **** as you useless *****.
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geoff
(@geoff62132300) reported
@NatWest_Help David . No I was told that a fraud manager would call me ‘today’(yesterday) or ‘tomorrow’(today). Ive banked with natwest for over 20 years and yet im treated like a thief. Its an appalling way to treat customer
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Jane Osmanski
(@JaneOsmanski) reported
@NatWest_Help Trying to order some statements folders and just had one of your helpline staff put the phone down on me after suggesting I try the website or go to a stationery store. Is that really how NatWest treats loyal customers of 50 years?
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CatherineS
(@Savvy_Catherine) reported
@Manjitskitchen @NatWestBusiness Thoughts with you I have had issues with @natwest their support for female business owners does not match their PR one jot I hope you manage to resolve things quickly - as if times aren't tough enough
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Immortal Snow Star
(@Calandra25) reported
@mattchewone @DeputyGrocott @RevolutApp There any fees for this Matt as seen the new one from NatWest this morning and it says fee may apply but want to get Seren a little card of her to help her appreciate money 💰
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ZWKA Handcrafts
(@zwkahandcrafts) reported
@AmazonHelp Please sort out the issue with the @NatWest_Help Mastercards - You keep declining my card but everything is ok with it! I’ve checked to see that this issue has been going on since last year with several NatWest customers. I can’t pay for anything right now! 😡
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🇬🇧Kerryann 🇬🇧🌻
(@kerryann_cw) reported
@The_JamesJordan Definitely not @NatWest_Help , I had to take all documents down and the advisor refused them because my child’s school letter said to Branch Manager! Instead of “To NatWest” gave up in the end as the advisor was so rude and judgemental.
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movieman
(@movieman777) reported
@MohammadKaif @GautamGambhir Must be the biggest feat after that Natwest final..doing next to impossible.
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T X
(@TZ0981) reported
@NatWest_Help useless bank no wonder they're closing all over the place. still a halifax near me as they obviously aren't useless like yourselves and I hear their app is a lot better than the crappy natwest one (had to remove that god awful "scan your face").