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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (36%)
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Website (29%)
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Login (21%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Pontypool, Birmingham, Crawley, Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing and London.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypool |
Login | |
| Birmingham |
Transactions | |
| Crawley |
Website | |
| Swindon |
Website | |
| Sheffield |
Transactions | |
| Didcot |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Robbins
(@Grallator) reported
@Natalie_Wood75 @NatWest_Help Natwest, my daughter successfully (eventually) closed her child trust fund but you’ve still not transferred the money after a couple of weeks (you do say 3-5 working days). Why do you think this is acceptable? Please give my daughter *her* money!
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Magic Digits
(@MagicDigitsUK) reported
@Xero NatWest bank automatic imports are not working.. when will these be fixed? Do you have a solution please?
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𝘼𝙙𝙖𝙢🐰🕷️👀
(@acmtix) reported
from
Castle Cary, England
I waited until the end of my work day and drove back to @Morrisons and I went into the petrol station to ask when I would be refunded. The man working on the till looked guilty and told me it happened with @NatWest cards a lot and he went to get his manager.
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Celine Chapman
(@celinechapman26) reported
@NatWest_Help I don’t need help I just want to say I’m sorry but the changes made to NatWest banking app is terrible…it’s just a sea of numbers…it’s made it confusing just to look at my accounts…bring back how it was yesterday…this has not improved the experience 😞
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Amanda Gaul
(@AmandaGaul5) reported
@NatWestGroup Shocking security for their online business. I have been asked via text (supposedly NatWest) for bank details. When I googled the phone number this is a known phishing number. NatWest are not willing to help and just said reply to it Bloody disgraceful
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Iain Jackson
(@IainJac60814276) reported
@NatWestGroup @decappeal It’d be great if your CTF section actually was contactable. Never a good home answered, no tickets reviewed in the last week and your chat system doesn’t work. Everyone here from Natwest cannot help. It’s awful service
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Alex Ausden
(@AAusden) reported
@NatWest_Help trying to close a NatWest account is infuriating, especially compared to the process at other banks. I’ve been advised by customer services that my best option is to leave the account open with no money in … but I’m being charged for holding the account. Shocking!
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Kieran 🇺🇦🌻🌹
(@damsyboi) reported
Lmao called a help line in America and they kept calling NatWest - the national bank of Westminster and wouldn’t allow me to access my account if I called it NatWest 😭
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NatWest
(@NatWest_Help) reported
@LaSarine Would you be able to download the normal Natwest app at all and register for Online Banking as a credit card customer? - Louis
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CryptoCartel 〓〓
(@CVRTLMusic) reported
@1e9petrichor @DominicFrisby I've never had issues with Natwest
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Iain Jackson
(@IainJac60814276) reported
@NatWest_Help 4 working days now not being able to contact CTF team, and it seems I’m not the only one. Why can NO ONE at Natwest help? Absolutely no one! They never answer the phone, don’t review tickets, the chat rooms a waste of space and never reply either! #poorcustomerservice
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ddtaylor1984@googlemail.com
(@ddtaylor19844) reported
@NatWest_Help my son is trying to access his trust fund that was invested in shares with NatWest also savings that we added to it.. After countless hours waiting on calls, letters sent there is still no response!! Can you help or should I go to the @financialombuds
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sachmbh 🇵🇸
(@SSashaHb) reported
@NatWest_Help well thanks 4 another evening of generic cliches to bat me off. NatWest thinks its acceptable to hold on to customers wages for more than 2 weeks & still tell that customer that they are unable to give any information as to where THEIR money is & what they are doing
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Iain Jackson
(@IainJac60814276) reported
@NatWest_Help Who can help? No be at Natwest seems able to for a CTF. Your phones are NeVER answered, tickets submitted not reviewed and now your website is down. This is not good
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SOESBE DOTY
(@DotyJolyon) reported
@NatWest_Help April 2022 can you tell me pls your plans to support Garmin Pay or Fitbit pay. I notice in 2021 that natwest tweeted you were constantly looking to increase the platforms available to your consumers. How is this going?
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sara scott-rivers
(@sarascottrivers) reported
@NatWest_Help I have a new phone and need to set up the Natwest app (which was working on old phone), however I can't remember various details. Can I have a number to ring to get this sorted?
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Charles Evans
(@LaSarine) reported
@NatWest_Help banking with NatWest Intl and having one of your credit cards makes it next to impossible to set up Apple Pay.
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sachmbh 🇵🇸
(@SSashaHb) reported
@NatWest_Help @NatWest_Help well thanks 4 another night of generic cliches to bat me off. NatWest thinks its acceptable to hold on to customers wages for more than 2 weeks & still tell that customer that they are unable to give any information as to where THEIR money is & what they are doing
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BGR1878
(@BGR1878) reported
@NatWest_Help Been on phone an hour and trying to do the Natwest 15 switch for 3 hours now Is it that you don't want me to transfer my account over Terrible terrible terrible service The digital help is hopeless too
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BritCard
(@LoftusSteve) reported
@robcmorgan @timfarron I do not get the issue here. The Gov owns a huge chunk of Natwest and sold some of it off a couple of weeks ago. Nobody gave a ****. The Gov shouldn't own C4 or any other media outlet. I don't see the issue with them not doing so.
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Iain Jackson
(@IainJac60814276) reported
@NatWest_Help Why can we not get hold of anyone at Natwest? My son has been trying to find out where all his money has gone. Raised a ticket - no reply. N the phone THREE times now for over 2 hours!! Can anyone help???
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sachmbh 🇵🇸
(@SSashaHb) reported
@NatWest_Help NatWest has stolen husband’s March wages - it left work’s account on 22nd March & bank has still not released it to our joint account. I have been chasing issue 4 two weeks & keep getting told “no update”? Not 1 call back from NatWest. Shud I report to police?!
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sachmbh 🇵🇸
(@SSashaHb) reported
@NatWest_Help Warning - never ever use NatWest for international transactions. They literally do not give a ****. They think their customers are children that are good blighted to sit down and shut up. No customer service. No customer rights. Literally in violation of bank code of conduct.
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Trevor Collins
(@Trev_J_Collins) reported
@russty_russ Started working at NatWest in 1990, first job. Some of those calculators were still knocking around in the office.
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Lacey sims
(@Laceysimsx) reported
@NatWest_Help this bank is a joke nothing gets resolved. They are quick enough to take my money(fraud) but when giving evidence ect they keep going round in circles especially not helping the situation. I am sick of chatting to a robot/ NatWest support😴had enough of this bank
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Lauren Frost
(@laurensfrost) reported
@LloydsBank Hello, I’ve tried to switch my Lloyds account over to NatWest however Lloyds have declined the switch. I’m unable to get through to customer services and the message us system on the app doesn’t work. Can I have some assistance please?
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Charles Evans
(@LaSarine) reported
@NatWest_Help I have access to the NatWest International app which doesn’t support NatWest credit cards
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Megan
(@applepiedash) reported
What the actual **** have natwest done to their banking app and why do I feel like I'm on some kids bank? It's too bright, it's too colourful, it's too "happy" for something that just makes me feel sad everytime I look at it
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Jo Ess ♍
(@JPSkalsky) reported
@NatWest_Help I really feel something underhand is going on with @Natwest CTF. Uncontactable,You can't help, bank manager tried to contact for me and failed and your complaints dept said its a 3rd party dealing with CTF and advised me to go to financial ombudsman! @MartinSLewis
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Iain Jackson
(@IainJac60814276) reported
@NatWestGroup does anyone in Natwest have access to help my son find out what the heck’s going on with his CTF account?