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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Website (40%)
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Login (23%)
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Transactions (18%)
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Mobile App (18%)
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Transfer (3%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: City of London, Brentwood, Basildon, Hexham, Barrow in Furness, Thetford, Worthing, Great Bricett, Berkhamsted, Croydon, Manchester, Southminster, Castletown, Great Malvern and Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| Brentwood |
Website | |
| Basildon |
Transfer | |
| Hexham |
Mobile App | |
| Barrow in Furness |
Website | |
| Thetford |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Taylor
(@kevintpega) reported
Shout out to Mark at NatWest for great customer service this morning. Really helpful. Owned the issue end to end across departments and product lines, called back promptly with final resolution. Educated me on their processes so I would not have to call again. Excellent service
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Andrea Kechiche
(@anj100) reported
@Metrobank Bromley branch have the most unhelpful people working there. Off to NatWest for my son's bank account!
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Heathcote, RN
(@HMSScamander) reported
@lordbid @simon__roberts @Kingbingo_ NatWest are also changing their debit card service provider from Visa to MasterCard. That is a huge red flag for me, although ultimately all they are both probably as bad as each other.
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Lucy 🌸
(@lucindarosey) reported
@V8Blaze @NatWest_Help I didn’t unfortunately, it’s been a week now. I rang natwest, they couldn’t help over the phone, went into the branch and was told to ring them?!The advice over the phone was to remove the feature but it doesn’t allow you until you have used it which I’m unable to do!!!
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Wesley
(@Wesley52972789) reported
@NatWest_Help Does natwest have any control over their scummy fraud department or are they happy for that department to mess up someones account and block that person from buying their 8 week old baby any food or paying any bills??????
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Conrad O'Keefe
(@okeefe_92) reported
The driver who can say he's fought tooth-and-nail with Michael Schumacher but would @ NatWest over a banking issue online without hesitation
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Carousel Buses
(@CarouselBus) reported
Due to Festival of Lights, service 577 will be on diversion in Beaconsfield from 1730 to 2130 on 08/12/21. The stops on Penn Road by Waitrose will not be served. Passengers are advised to wait by the NatWest bank.
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Rod Snell
(@GrandadRodderz) reported
from
Thurlby, England
Thankyou NatWest for informing me of the suspicious activity on my account and the number i need to rectify it. I only see 1 problem. I don’t bank with you.
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Kate W
(@kateweb) reported
@NatWest_Help So am I. Apparently I have to fill in the form and wait 5 working days for someone to contact me, while waiting 7 working days for a card. I shouldn't be surprised; I end up having to make a complaint after every interaction with NatWest.
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Lucy 🌸
(@lucindarosey) reported
@beamusup1958 @NatWest_Help Currently on the phone to Natwest and the lady is speaking to doesn’t seem to have a clue either! I’ve never had an issue with this bank but I’m beyond frustrated right now
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Kate W
(@kateweb) reported
> speak to someone else, who insists on taking me through security and asking for information about the issue, before telling me to "Search NatWest complaints" through Google. Awful, infuriating service, again. Have spent over an hour on the phone, now more time on the complaint.
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soph v. 885
(@sophb66) reported
@CritchD85 @NatWest_Help @MetroBank_Help So we have to call to sort out our mortgage? **** off I ain’t doing that. metro and NatWest need to sort this out it’s disgraceful
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MissHimalaya
(@HimalayaMiss) reported
When I initially reported his death, NatWest did nothing for 13 weeks. They lost the case on the system and so it expired. They were executor of the will. My solicitor suggested a huge complaint and a request that they stepped down as executor. They did so. I started from scratch
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Beth Post
(@CreativeBelle) reported
@NatWest_Help Hello! Yes, so I only know my Customer # but not my PIN or any other online credentials. I can't even reset the PIN, because I don't have a UK number any longer, nor is my address on my account current. I can't seem to find any way to contact NatWest other than here or Cora.
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MW
(@walker8888) reported
UK Banks Down: RBS and NatWest banking systems glitch Thousands of customers have complained they can't login to accounts or make payments via online apps within the last hour.
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BhartiPatel
(@bhartivpatel) reported
@stwater I would like to thank Dawn Robinson on Customer Services who assisted me on 30 Dec in helping a vulnerable customer when he came into the Natwest Bank Melton Rd to pay his bill. He forget his pin so was unable to pay using bank services. Bill paid and DD set up.
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Wesley
(@Wesley52972789) reported
Does natwest have any control over their scummy fraud department or are they happy for that department to mess up someones account and block that person from buying their 8 week old baby any food or paying any bills??????
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Guy Herbert
(@guy_herbert) reported
Madness from the usually good online banking at NatWest. Can't access pdf statements at all. No clue why not, they just don't answer their link. Helpline can't help. This is awkward if one's been chivvied into a paperless account @NatWest_Help
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katielbrindle
(@katielbrindle) reported
@NatWest_Help hello! I have a notification on iOS for my NatWest app, but there isn’t anything in the app this could be referring too?? I have no idea how to get rid of it, any help would be appreciated!!
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Podders
(@Morris_Oxford) reported
There is, however, a lot of admin involved in the winding-down of the human race. All that probate, tax, property sales etc. It's all well and good assuming you're going to trouser all the wealth, but what if the people at NatWest drop dead too? Or Ocado?
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Doctor Punchy
(@AllowNoToads) reported
🚨 - BREAKING NEWS UK Banks Down: RBS and NatWest banking systems glitch Thousands of customers have complained they can't login to accounts or make payments via online apps within the last hour.
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chris white
(@cwissy) reported
@NatWest_Help My local branch Natwest Aldridge, temporarily closed. Why? No notice or reason given to customers. How am I supposed to access bank services? How are local businesses supposed to operate?
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Noman Mohammad Tee
(@noman_tee) reported
How r v supposed 2 do biz wen simple transfer takes a month! Extremely frustrating. Who shud bear losses 4 late payment? Ur intermediary bank issues r UR issues not MINE!! Complete my transfer or Return the MONEY Immediately. Never using #Natwest for international transfer AGAIN!
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Concentric
(@CONCENTRICAsset) reported
@NatWest_Help DOWN: INTERNET BANKING APP NOT WORKING, CUSTOMERS COMPLAIN NatWest’s internet banking has stopped working, according to its customers
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me and bee
(@meandbee2) reported
@treezbee @NatWest_Help @TravelCTM_UK I am having the same problem. They are more bothered about payments than getting citizens back to the UK it seems as I have no other bank apart from Natwest and because they don't comply with psd2 I can't get my booking confirmed.
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Natasha Harrison
(@NatashaHarrisox) reported
hotel has decided to ignore the law and send me "good news" and extend the voucher. Just give me my money back! I think as I'm still in a contract with them due to this voucher date, I'm going to end up having to ask @natwest to help, because Im doubting this refund will happen!
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imo
(@imobbcs) reported
@Pbizzness @Relai_ch NatWest is...😑 Have you considered trying @RevolutApp and sending Euros? Currently, we support CHF and EURO transactions.
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Bronwyn Johnson
(@BronwynEmilyJ) reported
@LukeMassie After being a NatWest customer for over 14 years, I’ve decided I needed alittle change. So Ive joined @monzo instead. I’m tired of constantly having to wait for my money to hit my account, online banking going down frequently and not to mention the apps own issues! I like that-
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Katy Ereira
(@maccath) reported
@bamadesigner @jemjabella @NoseGraze Natwest were totally happy to take my USD income (Ltd company contractor) into account! They're the only mortgage lender that would, and I have my mortgage in my name only. So it can be done! If you need help, I can refer you to the brilliant mortgage advisor that sorted me out.
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MissHimalaya
(@HimalayaMiss) reported
NatWest then told me I needed to complete another form. They then rejected my ID which was my passport. They had had this for 9 months. I uploaded another copy. They then had a problem with my proof of address which they'd also had for 9 months. I uploaded this again also.