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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (36%)
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Website (29%)
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Login (21%)
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Mobile App (14%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Pontypool, Birmingham, Crawley, Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing and London.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypool |
Login | |
| Birmingham |
Transactions | |
| Crawley |
Website | |
| Swindon |
Website | |
| Sheffield |
Transactions | |
| Didcot |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Mayhew
(@markmay2hew) reported
@Peston Robert. Would you also say that it was customer 'mistakes' by banking with Lloyds, Natwest, Northern Rock etc and not understanding their retained capital margins that led to the banking crisis? Bit far fetched isn't it?
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jc
(@Jc85428002Jc) reported
@VaultboyCrypto @TheMoonCarl I had same problem with NatWest to binance and Coinbase and I got my account frozen, so can you still send gbp to ku coin from your bank?
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🌒🚀
(@dpen80) reported
@JohnWick_589 I’ve had trouble with the natwest . No issues with the halifax so far 🤞
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Phil Widdows ⚡️
(@PhilWiddows) reported
@CruisingTheCut @HSBC_UK I’ve been with NatWest for donkeys years and they are fine for my simple needs. No problems. But the true test with any company comes when one does have a problem, and then it can be down to luck as to how competent/bothered the customer service operative you get is.
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Scott
(@ScottBed132) reported
@NatWest_Help So this is why natwest have the worst customer service…. “Okay - so now you've raised this as a complaint someone from the complaints team will be in touch within 5 working days to resolve this”
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Simon Edwards
(@Natureboy3) reported
@CruisingTheCut @HSBC_UK NatWest since started work in 1981, no problems at all. They were excellent the other week when their fraud team noticed someone had removed money from my account pretending to be Amazon Prime.
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yuj ☭
(@yu00jx) reported
[im typing this out more for my sake than for entertaining tweets so bear with me a sec lol] if i can pay off the £2k i have with natwest, and close that account; start the process to get access to and then close my hsbc account, that leaves me with my lloyds
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msckallen
(@msckallen) reported
So I tweeted earlier about my disappointment with #Natwest . . . However - credit where it’s due so praise to to Natwest Twitter team @NatWest_Help for the replies and help.
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ChilliPhil
(@Grumpygoit99) reported
I'm so far down, beginning to wish I hadn't bothered. That 7p interest from Natwest is starting to look good. Moved everything to stablecoin. It can dump all it likes now. *****
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William Lodge
(@WLodge_39) reported
@lauralouisap @British_Airways Didn’t get service like that at NatWest eh? WL
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Louise Race
(@louiserace1) reported
@NatWest_Help any idea where I can go for help with an existing natwest charity bank account...banging my head against a brick wall
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Scott
(@ScottBed132) reported
@NatWest_Help No you don’t understand, you should never let a customer wait for their money to be returned when you have owned up to error. All NatWest have done is pass the buck, no one has a clue, a customer advisor even told their dog to shut up while on the phone to me.
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Sourav Sinha
(@sourav_sinha) reported
It was the final of the Natwest Trophy and with 5 wickets down we had turned off the TV in frustration.
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Scott
(@ScottBed132) reported
@NatWest_Help Day 5: Yet another excuse day for not knowing where the transaction is. NatWest has owned up for taking money from my account and they don’t care. Terrible service.
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YvaYvonne
(@YvaYvonne74) reported
@DreyfusJames @HSBC_UK That's banks for you. My sister was distraction mugged for £250 at a NatWest ATM in Cavendish Square and they too refused to put a sign up. They were fully aware of that machine being regularly targeted. They'd rather just give the customer the money back than warn others. /1
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Ralph Lovegrove // Fictoplasm Podcast 💙
(@fictoplasm) reported
5hr round trip today to my dad's to basically help him sign a few forms and clear a printer jam and help him call Natwest for a better card reader than the POS they sent him. 4 separate road closures covered all permutations of the trip and added 2 hrs. **** you Swindon
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tracey stern
(@trixyg) reported
@NatWest_Help please never let me see a NatWest ad talking about customer service. Been holding for fraud squad for 50 mins
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Jess Walker
(@JessWalker_ox) reported
@MikeBaxter10 A lot of banks are advertising for working from home staff - last I heard it was Metro, NatWest, Halifax and Virgin I think xx
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Tony Nichol
(@TonyNichol9) reported
@Jeanniewmd Most of the financial service companies based in Scotland have a customer base of over 90% in the rest of the U.K. so RBS/NatWest, /Lloyds Scottish Widows etc will all be heading South ..
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Tim Chatterton
(@Tim_Chatterton) reported
@Natwest customer service are appalling....they send me a phone number to ring that doesn't receive calls and then when I eventually find a number to call them they tell me to access their website from a pc to request help from their automated assistant... #ModernTechnologyIsShit
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Cathy Gould
(@cath_gould) reported
@NatWest_Help @NatWestBusiness Rather deal with Nikki at least she cant put phone down/get cut off.... As a long standing personal account holder I'm disgusted by the way we have been treated. We just wanted all accounts with Natwest. (Every account is with you except our business) now I'm thinking of moving
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Scott
(@ScottBed132) reported
@NatWest_Help Appalling service from NatWest this week, nobody wants to help/ can’t help. Just lost a customer of 35 years.
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N A U M A N
(@Nauman_Choudry) reported
@HSBC_UK Had 2 payments into my account that aren’t showing? I’ve sent money to myself from another account that is showing, are you aware of these issues? The 2 other banks are Natwest/Barclays.
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Marc
(@marcmccolgan) reported
@NatWest_Help why are NatWest Investments so bad please ? They don't answer the phone and they get multiple pieces of correspondence wrong. I'm trying to move a Child Trust Fund. Please can you put more staff on the phones. It's abysmal service.
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Jamie Hall
(@FrankadderHall) reported
Natwest is fine but Natwest international is terrible. A service so bad their Helpline is a hurtline. I went in to sort one problem, not only was it not sorted but they created two more that regular Natwest had to spend two hours to clean up
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Carlo
(@CarloDeMuro2) reported
@CarloDeMuro2 Natwest help.
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𝕁𝕒𝕞𝕞𝕪 😷
(@BlueLightAlarm) reported
@banccambria Not enough to keep me banking with them. Was a Natwest customer for 15 years but have switched to @monzo
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Gareth Jones
(@GarethJones5581) reported
@Marleysfan @BarclaysUK Barclays are a load of w**k! I moved from there to HSBC and never had a problem until recently. I’ve now moved my companies bank account to NatWest Group.
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🏳️🌈✨ Q (it/its)✨🏳️🌈
(@TheEnbyperor) reported
turns out changing my address changes my customer ID with natwest wut
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Zoe E Runcorn
(@ZoeRuncorn) reported
old debit card I have ever had with them. If it is not these cards it is likely one NatWest no longer have on record. I have proven to @PayPal that I have access to both my email account and the card used to make my latest purchase via @eBay. The only reason I need access