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NatWest

NatWest down? Current status and problems

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  • 30% Login (30%)
  • 28% Website (28%)
  • 21% Transactions (21%)
  • 15% Mobile App (15%)
  • 4% Transfer (4%)
  • 2% Withdrawals (2%)

Live Outage Map

The most recent NatWest outage reports came from the following cities: Burry Port, Westminster Abbey, Chard, Reading, Bromley, Islington, Hounslow, Morecambe, Hexham, Yeadon, Aberdeen, Chorley, London, Croydon, and Hackney.

CityProblem TypeReport Time
Burry Port Website 2 days ago
Westminster Abbey Website 4 days ago
Chard Mobile App 5 days ago
Chard Mobile App 5 days ago
Reading Login 6 days ago
Bromley Login 6 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • sam_russell91
    Sam Russell (@sam_russell91) reported

    @michael_merrick @NatWest Oh. That makes sense now. Assuming the plan is to secure a new deal ASAP due to rising rates (I’m guessing here), you could move elsewhere and borrow the additional funds to pay ERCs. You will pay additional interest, however. I do think a good broker will help.

  • gshovlin
    George Shovlin (@gshovlin) reported

    DO NOT APPLY for a new @NatWestGroup credit card for use abroad. Ridiculous technical demands, three telephone calls, one branch visit (all lovely people) and STILL NO CARD. And I have been a customer for 40 years AND already have a NatWest Credit Card.

  • GYMcCusker
    Gillian McCusker (@GYMcCusker) reported

    What an utter shitshow @NatWest_Help and @RBS_Help are 🤬 quite frankly, they have stolen our money, holding it hostage while they hope we forget about the issue and stop pestering them. Having RBS deal with a fraud report made in error by NatWest is just ridiculously stupid.

  • Sarah_Wardy
    سارة 🇲🇦🇵🇸 (@Sarah_Wardy) reported

    @NatWest_Help hey Natwest - I'm a female traveling solo in Europe and you decided to block my debit (visa) card without previous notice. Just spoke to Palwhart and he said he can't do anything. Can you solve this? It's critical that I keep access to my card. For my own safety!!

  • BeastlyEsoteric
    k i m (@BeastlyEsoteric) reported

    Logging into my Natwest to check how many pennies are left in my planned monthly overdraft to be greeted with a promise of help with the cost of living… to be taken to a page about free financial counselling? ****** slap to my ugly *** mug.

  • randomcricfacts
    Parteek (@randomcricfacts) reported

    @14_aryanp Not a huge Ganguly fan but you can’t say this for him 1. He took over the captaincy when we were in a terrible state and left us when when we were way better 2. Backed the likes of Viru, Dhoni & Yuvi. Yuvi had a very mediocre record up until the Natwest 3. Took us to the WC final

  • mcoultham
    Mark Coultham (@mcoultham) reported

    @NatWest_Help It’s okay nationwide provided the service without issue and was bemused that NatWest didn’t… they’ll receive my custom from now on.

  • steve_msn
    steve (@steve_msn) reported

    @HalifaxBank So with the smart Money account she can have a savings account on her own app? (I’m trying to be 100% as I just went down this path with Natwest & in the end they lied - I had to have the savings a/c on my app!

  • herbeders
    tim cooper (@herbeders) reported

    @NatWest_Help international transfer made on 27 July. Still not arrived, every week…ring back in 5 working days…can I escalate please…yes, my supervisor will ring you…in 4 working days. No idea where the money is or if I will hear from the supervisor. Not good enough NatWest

  • mrmurgsmaths
    James Murgatroyd (@mrmurgsmaths) reported

    @Mr_H1978 O Levels for me. I'd been working full-time for a month for NatWest and took the afternoon off. Just needed to get 4 Cs or better, including Maths and English, to confirm my job. Whole process took about 10 minutes from memory.

  • RaeRubyRaeK
    RaeRubyRae (@RaeRubyRaeK) reported

    @MartinSLewis Hi Mr Lewis, @NatWest_Help are forcing me & all their customers to have @TransUnion credit scoring on their account app, surely we should be allowed to opt out of this if we don’t want it? Any help appreciated. NatWest never asked my permission to share my info.

  • taffaroo97
    Chaz (@taffaroo97) reported

    @Danswfc1867 Do you bank with NatWest pal? If so then that's your issue

  • sean_batten
    Sean Batten (@sean_batten) reported

    @NatWest_Help There's also nothing on your website that says you need a Natwest current account when opening an Instant Saver account.

  • democracyheist
    Matty (@democracyheist) reported

    A transaction made many times before is now all of a sudden a problem? Strange. Time to close accounts and go elsewhere where. Bad form. 👎🏼 #banksdonotcare #natwest #financialcontrol

  • LadyNanBullen
    Dominique Hamblin (@LadyNanBullen) reported

    book flights for myself despite having card details etc to hand. Need to re log into the NatWest app, that was installed on this phone for a long time but now unless I offer up sacrifice, they won't let me access. For ****'s sake!!!!!!

  • DonnaJFarmer
    上海包养南京包养杭州包养 (@DonnaJFarmer) reported

    Customers also have access to 24-hour telephone banking or by logging on to NatWest Online Banking.

  • sophb66
    soph v. 9669 (@sophb66) reported

    @NatWest_Help Hmmm….why? Just tell your mortgage company to stop texting me about my mortgage, I am no longer a NatWest mortgage customer, you drove me away with poor rates and non existent customer service.

  • berry_kirsten
    Kirsten Berry (@berry_kirsten) reported

    @NatWest_Help @NatWestBusiness So, I go to the effort of providing details via a DM, and I get... Another automated reply. NatWest customer service fails again...

  • berry_kirsten
    Kirsten Berry (@berry_kirsten) reported

    Anybody else experiencing severe delays, frustration and just plain lack of any customer service from NatWest Bank? #natwest #natwestbank @NatWest_Help @NatWestGroup

  • samandmillie91
    sam (@samandmillie91) reported

    @NatWestGroup is there any issues with card payment atm as a lot of NatWest cards are being declined thank you

  • baxter_daniel
    Dan (@baxter_daniel) reported

    @rodmeister67 @kisskerr @kevverage Secondly, by comparing liabilities owned by U.K. plc on *Natwest group* as an entity which encompasses quite a few customer facing banks, you are using a false equivalence, 2/

  • gamepopper
    Gamepopper (@gamepopper) reported

    Well, that's the THIRD time I've had to contact Natwest to close my help to buy ISA. Hopefully now, with them setting it to be urgent, it'll be closed this time.

  • Packman212
    Chris (@Packman212) reported

    @LloydsBank Still having issues logging in. Worrying times ahead. Natwest working fine. Barclays working fine, monzo working fine. Lloyds... no, not good enough.

  • blondebonce
    redblondebonce ❤ (@blondebonce) reported

    @michael_merrick @NatWest That's awful! Halifax just offered us a good fixed rate & no fees!

  • ANKITBHOLA13
    ANKIT BHOLA (@ANKITBHOLA13) reported

    @NatWestGroup Employees in RBS India Claimed Forged Bills under their Service For Tax Evasion. I can provide the proofs that can be verified. Plz provide a valid email id to share.I am also sharing the same with Income Tax department India as RBS Natwest approved such forged docs

  • OOTDbyRosie
    Rosie (@OOTDbyRosie) reported

    @NatWestBusiness finally got access to online banking. Now I’m told that NatWest staff changed the format of my phone number, and now I’m in a three day cooling off period on restricted access, with no explanation as to why it’s necessary. Can’t find anything online about this!

  • NormanB47489009
    北京线下 (@NormanB47489009) reported

    Customers also have access to 24-hour telephone banking or by logging on to NatWest Online Banking.

  • barbara54197360
    barbara (@barbara54197360) reported

    @LloydsBank No it’s not back to normal! I tried paying for car repair and was embarrassed as it wasn’t working! If it wasn’t for my friend that’s with NatWest and she was kind to pay for me I wouldn’t be able to collect car! Sort it please. Still does not work.

  • Swagphiie
    Sophie Elizabeth (@Swagphiie) reported

    @NatWest_Help Hey NatWest, I have applied to open an account with yourselves and have uploaded my identification documents. I hoped to use the switch guarantee service but wasn't given this option? Will I be able to do this once my ID has been verified? Thank you

  • gamepopper
    Gamepopper (@gamepopper) reported

    @NatWest having the nerve to tell me there is an issue closing my Help to Buy ISA on a weekend where their ISA specialists aren't working.