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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of NatWest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (31%)
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Website (25%)
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Mobile App (25%)
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Login (19%)
Live Outage Map
The most recent NatWest outage reports came from the following cities: Mitcham, Norwich, Pontypool, Birmingham, Crawley, Swindon, Sheffield, Didcot, Stockport, Manchester, Bolton, Oldbury, Edinburgh, Ealing and London.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham |
Mobile App | |
| Norwich |
Mobile App | |
| Pontypool |
Login | |
| Birmingham |
Transactions | |
| Crawley |
Website | |
| Swindon |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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pangwing
(@pangwing) reported
@SSLegit @HSBC_UK This is a known problem with HSBC - they said that they fixed it but obviously haven't. We had the same issue so also went with NatWest.
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A storm is threatening 🌸 🩸
(@gimme_shelter20) reported
Anyone else having random time-consuming 'obstructions' from their banks? Total ****-up by Natwest has cost me several hours of my time since Friday for no good reason. No apologies. Premier Customer of 15+ years now shopping for a new bank. Any ideas?
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chocolate addict
(@saltybeachlady) reported
@MartinSLewis can natwest release my wages to my partner,I can’t leave my home as I’m ill,she has my ID her ID and authority note she’s a natwest customer,account been blocked,mobile in for repair,been online chat,no wiser! Mean neighbour won’t lend us mobile,we are desperate
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chocolate addict
(@saltybeachlady) reported
I can see why people do the things they do in desperation when there is no money coming in , please natwest help me get my wages released to my partners natwest account please worst period of my life . No mobile to contact them trapped in house with illness desperate times
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KirstyWallace
(@kirsty_cwallace) reported
@NatWest_Help Also I fail to see where Natwest has stated that the machines were down for maintenance... or are we all supposed mind readers? 🤔 I think natwest should have handled this better by at least letting people know what was going on at the time instead of when a dispute is raised.
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VEER
(@verman11) reported
@ABNAMRO Thanks Maykel for understanding issue. Let me try contacting NatWest markets
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Jon Chadwick
(@JonD_Chadwick) reported
@NatWest_Help Still on the phone to NatWest. It takes 4 or 5 phone calls to get any problem resolved You would have a lot less calls to deal with if you could answer the call and resolve the problem first time rather than mess customers about
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Scott
(@ScottBed132) reported
@NatWest_Help No I haven’t, I haven’t had anything back, I’ve been cut off the phone twice this week. I’m so disgusted with NatWest customer service, you still have no idea where you have lost my money, I’m now going down the route of BBC Watchdog who have asked for more information…..
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Jo Wierzbicki
(@jo_wierzbicki) reported
@AskVirginMoney I’ve done a balance transfer from Natwest to Virgin. Balance showing on Virgin since 10/9 and STILL on Natwest Credit Card!! I’ve been charged by Natwest, no one at Virgin responding to my 4 emails! On hold for 1hr 40 to customer service when I was cut off!!!
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kevws
(@kevwgs) reported
@NatWest_Help Hi Jordan, coin machine was used and operating fine, however the staff in branch were not in a very polite or helpful mood, and were particularly rude to the gentlemen in front of us as well. Unimpressed to be honest and doesn't do NatWest's customer service reputation any good.
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bullishbear
(@bullishbear19) reported
**** you @NatWest, I just withdrew my entire balance seeing as they wont allow me to deposit into @Gemini. I decide how I spend my own money, not some ******* faceless bank who make up some bullshit about wanting to protect its customers, what a ******* disgrace you are.
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K0
(@crypto_k0) reported
NatWest and all the other banks are ****, crypto came to free the guys 🙌🏿
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Michele Garrigan
(@garysdiner) reported
Hey #NatWest it's clear that letting your Customer Service people WFH means they can be as rude as they want to your customers. Just been hung up on after a long wait and I challenge you to listen to the recorded call
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William 🇪🇺🇬🇧 #RejoinEU
(@ivorytoast28) reported
This has happened 3 times. And ofc natwest are charging me for an account I cannot access and cannot close. I just want to close the account. It took them 8 months to give me my account number but still that wasn't enough to close it. Guess I'm forced to go down to a branch
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Onya Marx
(@_Blasteroid) reported
**** natwest one time, you're not getting my money
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NPye100
(@NPye100) reported
@NatWest_Help just a note to say I received absolutely first class service today with a question about my current account and a question about my credit card. Both contacts I spoke to at NatWest were knowledgable and helpful! Very impressed
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Alastair Coates
(@aligaijn) reported
@MartinSLewis . My friends and I want to know if there are any uk banks that allow Brits living overseas to open an account ( or more specifically a savings account). Natwest and RBS don’t. Please help
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chocolate addict
(@saltybeachlady) reported
I have prayed so much this morning for gods help in trying to get my wages released by the bank to my partner as I cannot leave the house with my illness, please god if your listening help me please natwest nightmare situation no mobile phone no landline only this iPad please
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The Adventures Of I
(@adventuresofi_) reported
@NatWest_Help Natwest @Google pay support is APPALLING !!! Needs review/improvement ASAP. Taken 1hr to get this resolved. Shambles.
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Jef Ntungila
(@JefNtungila) reported
cause rn we're at the equilibrium of unhappiness. how did we get here @hackerrank @LeetCode ? PG: <<the lesson to unlearn>> yet were here where natwest, tiktok, lloyds etc all ask irrelevant algos influenced by your creations plz fix
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Terri Anderson
(@TerriAn40984628) reported
@NatWest_Help I would like to speak to a rep from the CEO. FOS awarded compensation in June 2021 for a huge error that NatWest made on my account. You still have not paid me the award. My next step is enforce the decision on a court of law. I’m sure NatWest want to avoid this?
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William 🇪🇺🇬🇧 #RejoinEU
(@ivorytoast28) reported
@NatWest_Help How are natwest so incompetent? I've had an account a year and never yet had access to it. Everytime I log in to online banking it locks me out. So I call the number, wait on hold and hour, they say they have unblocked it and I go to log in and instantly it locks
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matt
(@peaceandprotect) reported
I can't watch #RyderCup2020 in real time if it means seeing that **** natwest advert everytime. #RyderCup
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Adam
(@ibroxmassive) reported
@RossMcCaff The NatWest one where she’s calling the adviser in bed. ‘In a few months we’ll be moving out’….how? How ******** is a chat magicking up £10k in saveable income for you to put into a deposit?
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REB7
(@REB706113447) reported
@Iromg Mike local NatWest shut due to power failure,local Morrison in chaos because all of their card readers have gone down so no one can pay for their shopping.cashless society no ta.
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Oli Mortimer
(@olimortimer) reported
@niknabster @StarlingBank Are you kidding? You've never had issues logging into other high street bank websites? You've been lucky then! No end of issues with Natwest, Santander etc over the years, and you don't even get a sorry from them
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Lee @ Anfield Rd #7
(@forzareds1892) reported
@pullano_nick @Tarzanagram @NatWest_Help Maybe that suggests NatWest only have a problem with crypto .com then and not yours. NatWest would NOT tell me which companies they have black listed for risk of fraud.
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chocolate addict
(@saltybeachlady) reported
Please can anyone help,my mobile is U/S my only means of communication is this iPad and bank has been frozen,can’t access my wages,I’m unable to leave the house and bank won’t speak to my partner from neighbours landline she knows all my passwords I have rent etc natwest I beg 🙏
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Nigel Brewitt
(@nbrewitt) reported
@Pondleg @Matalan I’m not a customer myself but my local #natwest had a very strict approach during lockdown
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Jonathan Leach
(@jonathan_leachy) reported
@NatWest_Help thanks natwest, finally get to buy a ps5 and you block my card, by the time its unblocked it had sold out again