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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in City of London, England
The chart below shows the number of NatWest reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Login (29%)
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Mobile App (24%)
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Website (20%)
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Transactions (18%)
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Transfer (6%)
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Withdrawals (4%)
Live Outage Map Near City of London, Greater London, England
The most recent NatWest outage reports came from the following cities: Croydon, Hackney, London, Islington and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Mobile App | |
| Hackney |
Login | |
| Hackney |
Transactions | |
| London |
Mobile App | |
| London |
Mobile App | |
| Croydon |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Bert
(@XBerts) reported
from
Camberwell, England
@NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Niamh O'Reilly 😷
(@thatniamh) reported
from
Hammersmith, England
Under zero circumstances activate biometric approval on the NatWest app you have been warned. It’s ****
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Aaron
(@AyAyRon86) reported
from
Bexleyheath, England
Not having the best of luck with NatWest this week. Just sat down to write a cheque, only to realise they’ve spelled my name with three As in my new chequebook. I’ve always thought the legitimate two was excessive!
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Sharon Stephenson
(@shazzstevo) reported
from
Enfield Lock, England
@NatWest_Help. I accidentally paid funds to a NatWest Credit Card via faster payment. This credit card was closed a few years back. It took me 3 calls to get some info & I was advised it could take up to 21 days. I am a NatWest customer & it was paid to NatWest Account.
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ME88
(@ME8803076435) reported
from
City of London, England
@stuntbutt @NatWest Please be aware of @NatWest_Help employees at Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.Please be aware as more employees may be involved and always check your receipts.
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nadia holmes
(@nadiaholmesx) reported
from
Wandsworth, England
almost two weeks without online banking bc Natwest are **** and dont cater for people who have had their phone stolen ughhhhhh
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Geoff Whitehouse
(@ByGeoffW) reported
from
Croydon, England
For all the chat about how incumbents are lagging - NatWest is showing how it should be done. Deep Innovation, working with regulators, delivering new services at a scale others can only dream of. Let’s see if that forces some of the laggards to - finally - act.
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luke Charles
(@luke44282906) reported
from
Romford, England
@JabiruMusa9 I’ve contacted NatWest Scam team 👍don’t worry, I have everything to help me and NO SCAMMERS, FACE VALUE ONLY and PAPER TICKETS ONLY ⚒
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Jack Head
(@JackHead95) reported
from
Richmond, England
‘You’re suggesting I take out a loan, to deal with a cash flow issue resulting from NatWest’s incompetence?’ ‘No, I didn’t say that. The lending team can do all sorts of things’ Right… 11/
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Mercedes TL 🥝
(@___lynniie) reported
from
Poplar, England
Natwest customer service & British Airways customer service 😔 Same Whats App Group
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ME88
(@ME8803076435) reported
from
City of London, England
This means that she @NatWest_Help stole the cash and withdrew the same amount from the customer's account. The customer is now out of pocket twice the amount. Natwest is simply disputing this and covering it up. More employees may be involved so always check your receipts.
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💙 Stacey Killon
(@beady_stace) reported
from
Worcester Park, England
Not particularly impressed with my local @NatWest_Help branch today in trying to open a trust fund. “It’s all on the app” - what about actually providing actual customer service? 😩 #natwest
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Tom
(@tvercaut) reported
from
Ealing, England
Who else has been a victim of card fraud at the NatWest Ealing Broadway branch? On Wednesday morning, the NatWest ATM swallowed my debit card, then it stopped working, subsequently my card was used in frauduleus transactions. @NatWest_Help @NatWestGroup @metpoliceuk
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ME88
(@ME8803076435) reported
from
City of London, England
Please be aware of @NatWest_Help employees at Natwest Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.
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Clive J Goodwin
(@CliveJGoodwin) reported
from
Bromley, England
@NatWest_Help Embarrassed at the lack of help you have shown in a cost of living crisis. Separating from my partner and selling the house. You offer us a new 2 year mortgage deal when my rate ran out? #natwest #jokebank Been with you over 25 years. #mse
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Bert
(@XBerts) reported
from
Lambeth, England
@NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!
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Miguel Viegas
(@miguelagviegas) reported
from
Wandsworth, England
@Brightstar have just tried to call you through Natwest to get help to register my phone but instead someone picked up my call and apparently a private call as well, and I was left hanging with no answer tor several minutes until I gave up. Not a great experience
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Demetri Turin
(@DemetriTurin) reported
from
Bromley, England
@LBC If you ride a sports bike 750cc and above. It is practically impossible to ride at 20mph. You then become a danger trying your damdest trying to do so. And poo bags to NatWest giving a Male a year off for the newborn. Demetri Turin
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mohammed uddin
(@RhynoMu) reported
from
East Ham, England
@newlands_chris hi my name is mo I just need some advice, I went shopping yesterday and was paying with my natwest card and it kept declining and I know I have money in the account then I access my account on the app non of my account showing I have rang them but they can't help
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Bob Bobbinson
(@BobBobb89249327) reported
@NatWest_Help Hi Natwest. I have exactly the same issue....I called earlier and was assured it would be in the account by midnight as I had ticked all the criteria. Could you DM me please?
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Rhys
(@MynameisRhys) reported
@theothertruetom @NatWest_Help You need to send support a text in the natwest app
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NickMHalliday
(@nickmhalliday) reported
Went to #Natwest related to mum's estate. Spoke to helpful lady. She - have you brought x,y and z. No I have brought just x because that's what it says on your website. She - website is wrong I keep telling them customers say that but they ignore me. I tried to mention users...
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Paul Jay
(@TelecomsPaul) reported
@firstdirecthelp Can you run this past your app developer team as none of my other banking apps have issues since update. Monzo, Natwest, and all the competitors work with no issues.
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Ashleigh Gardner
(@AshGardner1) reported
@HelenStarling9 @AmazonHelp @NatWest_Help Hi. I’ve been having this problem since Thursday and am just being passed between the bank and Amazon. Can I ask, the other payment method you used, was it different to NatWest?
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Bobby C
(@Bobc84) reported
@Barclaycard You need to sort this out, not me. I am trying to pay my bill on your website and your system is causing the payment to be declined. Natwest do not have an issue as we can make payments to other companies as already stated.
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Kathryn
(@DaffyScott) reported
@NatWest_Help anyone else having issues getting account closure after a bereavement? keep delaying closure and payment of funds for absolutely no reason that anyone can explain to me. Come on NatWest - no point in having a bereavement service that doesn’t deliver. Distressing.
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peter heaton
(@peterheaton1) reported
@NatWest_Help @ClarkeMicah That’s no help. My original tweet: A friend of mine has been told her Natwest account being closed. Been with you 40 yrs, never even overdrawn. Letter says natwest “ending relationship”. No reason given. Jobsworths on phones won’t discuss. Culling accounts? Not uncommon it seems.
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Lend_me
(@your_ears_93) reported
@HertsFedChair1 Though not in the job for long, 5 yrs, I can remember my first pay slip at Hendon ('81) & thinking, "not bad, not bad at all." ...then straight down to Brent Cross to buy a Walkman. There was even a small NatWest on campus. These days it sounds like Hendon needs a Food Bank.
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James Story
(@JamesJStory) reported
I’m not surprised Help to Buy ISAs ended - nobody I try to speak to about mine knows how they work. Letting agents, mortgage advisor, conveyancer and now NatWest themselves have just thrown me onto other people every time I have a question. Just awful.