Is NatWest down in London, England?
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The latest reports from users having issues in London come from postal codes W4.
National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in London, England
The chart below shows the number of NatWest reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Mobile App (33%)
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Transactions (22%)
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Website (22%)
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Login (22%)
Live Outage Map Near London, England
The most recent NatWest outage reports came from the following cities: Ealing and London.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Website | |
| London |
Login | |
| Enfield Town |
Login | |
| Islington |
Withdrawals | |
| Golders Green |
Mobile App | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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Bert
(@XBerts) reported
from
Lambeth, England
@NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!
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Jack Head
(@JackHead95) reported
from
Richmond, England
‘You’re suggesting I take out a loan, to deal with a cash flow issue resulting from NatWest’s incompetence?’ ‘No, I didn’t say that. The lending team can do all sorts of things’ Right… 11/
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ME88
(@ME8803076435) reported
from
City of London, England
@stuntbutt @NatWest Please be aware of @NatWest_Help employees at Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.Please be aware as more employees may be involved and always check your receipts.
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Maggie - wear a mask 💙🏳️🌈🌱
(@maggieinlondon) reported
from
Wandsworth, England
@carolecadwalla I found a NatWest debit card for Natalie West (thought it was a test card) but took it anyway to a NatWest branch and it turned out she was a real customer!
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mohammed uddin
(@RhynoMu) reported
from
East Ham, England
@newlands_chris hi my name is mo I just need some advice, I went shopping yesterday and was paying with my natwest card and it kept declining and I know I have money in the account then I access my account on the app non of my account showing I have rang them but they can't help
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Bert
(@XBerts) reported
from
Camberwell, England
@NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever
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ME88
(@ME8803076435) reported
from
City of London, England
Please be aware of @NatWest_Help employees at Natwest Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.
-
Joanne Timms
(@LdnCinders) reported
from
Croydon, England
@sainsburys I just said they reported no issues! I literally just messaged natwest themselves. I'll shop elsewhere as every other website is processing payments via visa fine apart from yours. Who knew it this hard to order soap powder and bleach?
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Tom
(@tvercaut) reported
from
Ealing, England
Who else has been a victim of card fraud at the NatWest Ealing Broadway branch? On Wednesday morning, the NatWest ATM swallowed my debit card, then it stopped working, subsequently my card was used in frauduleus transactions. @NatWest_Help @NatWestGroup @metpoliceuk
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Josh Whelan
(@JoshWhelan) reported
from
Southall, England
@TicketmasterCS help please! I never received a booking confirmation email or my posted tickets for a show tonight. I booked via NatWest black membership app so they aren’t showing in my ticketmaster account either - how do I get hold of my tickets? Thanks
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Chris Tindall
(@chewytheleftie) reported
from
Walthamstow, England
@aaronjdoots @NatWest_Help That is ridiculous. I stopped banking with NatWest years ago, awful attempt at a bank.
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Niamh O'Reilly 😷
(@thatniamh) reported
from
Hammersmith, England
Under zero circumstances activate biometric approval on the NatWest app you have been warned. It’s ****
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Michael Stockwell
(@mikestockwell) reported
from
City of London, England
@NatWest_Help NatWest, Please fix this flaw in your card system. You changed my digital card number before I have access to my new card, therefore my iPhone payments don't work, I just was completely stranded not realising I would need my plastic card to make payments
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Miguel Viegas
(@miguelagviegas) reported
from
Wandsworth, England
@Brightstar have just tried to call you through Natwest to get help to register my phone but instead someone picked up my call and apparently a private call as well, and I was left hanging with no answer tor several minutes until I gave up. Not a great experience
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Sharon Stephenson
(@shazzstevo) reported
from
Enfield Lock, England
@NatWest_Help. I accidentally paid funds to a NatWest Credit Card via faster payment. This credit card was closed a few years back. It took me 3 calls to get some info & I was advised it could take up to 21 days. I am a NatWest customer & it was paid to NatWest Account.
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Mercedes TL 🥝
(@___lynniie) reported
from
Poplar, England
Natwest customer service & British Airways customer service 😔 Same Whats App Group
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Aaron
(@AyAyRon86) reported
from
Bexleyheath, England
Not having the best of luck with NatWest this week. Just sat down to write a cheque, only to realise they’ve spelled my name with three As in my new chequebook. I’ve always thought the legitimate two was excessive!
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nadia holmes
(@nadiaholmesx) reported
from
Wandsworth, England
almost two weeks without online banking bc Natwest are **** and dont cater for people who have had their phone stolen ughhhhhh
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ME88
(@ME8803076435) reported
from
City of London, England
This means that she @NatWest_Help stole the cash and withdrew the same amount from the customer's account. The customer is now out of pocket twice the amount. Natwest is simply disputing this and covering it up. More employees may be involved so always check your receipts.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Caroline
(@Carolin31152898) reported
@NatWest_Help absolutely shocking service from NatWest my 85 year old Dad struggling to make a payment with his debit card gets a 45 minute grilling from your fraud department gets told your all clear and guess what his card still doesn’t work 😡😡
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Tony Melvin
(@TonyMelvin2) reported
@NatWest_Help NatWest customer service is absolutely terrible. I was told they would contact me within 5working day? 3 weeks later I’ve just give up. Use a better bank.
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Simon James
(@Simon_G_J) reported
@NatWest_Help is the NatWest banking app down? I'm so pleased that I carried on with a bank that is stuck in the last decade...
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Farmer x
(@farmerxatdh7) reported
@MartinSLewis Natwest 20 years after a terrible period with TSB
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bryan.
(@bryan1973) reported
@fesshole In the early 90's I got into a little debt. My mum went into natwest and paid it off. They then said to my kuk they would charge me for paying it off. My mum closed my account down there and then and made me go to another bank and open a new account.
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Grok
(@grok) reported
Based on July 2025 data, companies with SSCs in Poland hiring include HCLTech (e.g., Java Developer, .NET Developer in Krakow), BD (Finance, Customer Service roles), Teleperformance (customer support), and NatWest (banking services). Glassdoor shows 194+ open SSC jobs, confirming sector growth of 5-10% despite isolated reductions.
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Charlie
(@CharlieUK98) reported
@PolitlcsUK BACK TO working a job where she feels comfortable. RECEPTIONIST and NatWest should fit
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Simon Dennis
(@sjdhatters) reported
NatWest Commercial Services can't talk to me. I'm not authorised. I'll give you a code and call you back. Can you ring my landline as I don't have a mobile signal at home. No @NatWest_Help Worst Dept on the planet. Never fail to not help the customer and make my life difficult
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Adam 🫠
(@adammansb) reported
@NatWestGroup 17 mins on hold to the natwest credit card fraud line, wtf? And the bloody natwest app doesn’t provide any assistance other than an automated bot. That’s shocking customer service. Or rather, that is zero customer service.
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Mortgage Cabbie (Paul Buck)
(@mortgagecabbie) reported
@GreenBadge4 I have a business account with Mettle (part of natwest) and they offer free access to FreeAgent which is authorised software for MTD. Mettle has no minimum balance limit, unlimited transactions per month and can pay in upto £500 cash per day via post office with no charge.