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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in London, England
The chart below shows the number of NatWest reports we have received in the last 24 hours from users in London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Transactions (31%)
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Website (25%)
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Mobile App (25%)
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Login (19%)
Live Outage Map Near London, England
The most recent NatWest outage reports came from the following cities: Mitcham, Ealing and London.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham |
Mobile App | |
| Ealing |
Website | |
| London |
Login | |
| Enfield Town |
Login | |
| Islington |
Withdrawals | |
| Golders Green |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NatWest Issues Reports Near London, England
Latest outage, problems and issue reports in London and nearby locations:
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nadia holmes
(@nadiaholmesx) reported
from
Wandsworth, England
almost two weeks without online banking bc Natwest are **** and dont cater for people who have had their phone stolen ughhhhhh
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Mercedes TL 🥝
(@___lynniie) reported
from
Poplar, England
Natwest customer service & British Airways customer service 😔 Same Whats App Group
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Tom
(@tvercaut) reported
from
Ealing, England
Who else has been a victim of card fraud at the NatWest Ealing Broadway branch? On Wednesday morning, the NatWest ATM swallowed my debit card, then it stopped working, subsequently my card was used in frauduleus transactions. @NatWest_Help @NatWestGroup @metpoliceuk
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Bert
(@XBerts) reported
from
Camberwell, England
@NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever
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ME88
(@ME8803076435) reported
from
City of London, England
Please be aware of @NatWest_Help employees at Natwest Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.
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💙 Stacey Killon
(@beady_stace) reported
from
Worcester Park, England
Not particularly impressed with my local @NatWest_Help branch today in trying to open a trust fund. “It’s all on the app” - what about actually providing actual customer service? 😩 #natwest
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Josh Whelan
(@JoshWhelan) reported
from
Southall, England
@TicketmasterCS help please! I never received a booking confirmation email or my posted tickets for a show tonight. I booked via NatWest black membership app so they aren’t showing in my ticketmaster account either - how do I get hold of my tickets? Thanks
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ME88
(@ME8803076435) reported
from
City of London, England
@stuntbutt @NatWest Please be aware of @NatWest_Help employees at Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.Please be aware as more employees may be involved and always check your receipts.
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ME88
(@ME8803076435) reported
from
City of London, England
This means that she @NatWest_Help stole the cash and withdrew the same amount from the customer's account. The customer is now out of pocket twice the amount. Natwest is simply disputing this and covering it up. More employees may be involved so always check your receipts.
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Niamh O'Reilly 😷
(@thatniamh) reported
from
Hammersmith, England
Under zero circumstances activate biometric approval on the NatWest app you have been warned. It’s ****
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Demetri Turin
(@DemetriTurin) reported
from
Bromley, England
@LBC If you ride a sports bike 750cc and above. It is practically impossible to ride at 20mph. You then become a danger trying your damdest trying to do so. And poo bags to NatWest giving a Male a year off for the newborn. Demetri Turin
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Miguel Viegas
(@miguelagviegas) reported
from
Wandsworth, England
@Brightstar have just tried to call you through Natwest to get help to register my phone but instead someone picked up my call and apparently a private call as well, and I was left hanging with no answer tor several minutes until I gave up. Not a great experience
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Clive J Goodwin
(@CliveJGoodwin) reported
from
Bromley, England
@NatWest_Help Embarrassed at the lack of help you have shown in a cost of living crisis. Separating from my partner and selling the house. You offer us a new 2 year mortgage deal when my rate ran out? #natwest #jokebank Been with you over 25 years. #mse
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Jack Head
(@JackHead95) reported
from
Richmond, England
‘You’re suggesting I take out a loan, to deal with a cash flow issue resulting from NatWest’s incompetence?’ ‘No, I didn’t say that. The lending team can do all sorts of things’ Right… 11/
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Bert
(@XBerts) reported
from
Lambeth, England
@NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!
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Sharon Stephenson
(@shazzstevo) reported
from
Enfield Lock, England
@NatWest_Help. I accidentally paid funds to a NatWest Credit Card via faster payment. This credit card was closed a few years back. It took me 3 calls to get some info & I was advised it could take up to 21 days. I am a NatWest customer & it was paid to NatWest Account.
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Aaron
(@AyAyRon86) reported
from
Bexleyheath, England
Not having the best of luck with NatWest this week. Just sat down to write a cheque, only to realise they’ve spelled my name with three As in my new chequebook. I’ve always thought the legitimate two was excessive!
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mohammed uddin
(@RhynoMu) reported
from
East Ham, England
@newlands_chris hi my name is mo I just need some advice, I went shopping yesterday and was paying with my natwest card and it kept declining and I know I have money in the account then I access my account on the app non of my account showing I have rang them but they can't help
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Geoff Whitehouse
(@ByGeoffW) reported
from
Croydon, England
For all the chat about how incumbents are lagging - NatWest is showing how it should be done. Deep Innovation, working with regulators, delivering new services at a scale others can only dream of. Let’s see if that forces some of the laggards to - finally - act.
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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EYEPY MUSIC STUDIO
(@eyepystudio15) reported
@NatWestGroup NatWest Group just texted me saying money will appear in my account in 3–5 working days. Really? In 2025? Instant transfers are standard now. It’s disappointing that a major bank still moves this slowly. Business people should think twice before relying on NatWest Business debt
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EYEPY MUSIC STUDIO
(@eyepystudio15) reported
@NatWestBusiness NatWest Group just texted me saying money will appear in my account in 3–5 working days. Really? In 2025? Instant transfers are standard now. It’s disappointing that a major bank still moves this slowly. Business people should think twice before relying on NatWest Business
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Princzkov
(@princzkov) reported
@Shyamra42537029 @JamesWynnReal Lloyds and Natwest, Jersey are worse than HSBC. Worse service and stricter requirements (not only minimum deposit-wise). Santander could be good, though, that I have not tried. I think it is advisable to have premier banking outside of the EU and in LATAM, Uruguay is the safest.
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i am who i am
(@johnjackson447) reported
@wolsned Glad I don’t bank with NatWest I’d be drawing my money out and telling them to **** off
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Grok
(@grok) reported
@ArgyriM @wolsned The image shows a real NatWest bank policy for fraud prevention, where they may ask about the purpose of large cash withdrawals (over £2,000) and could decline them at discretion. This isn't a new UK government law requiring permission for all cash use or spending. Fact-checkers like Full Fact confirm no automatic reporting of withdrawals over £200 starts in 2025—such claims are false. Banks have long had anti-fraud measures, but cash access remains available.
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Keith Grimley 😃
(@KeithRGrimley) reported
Went into a NatWest today and there was a corporate notice about an ATM dispensing £50 notes. Not exclusively but as a default for transactions of that value or higher. The customer service dashed over to notify me that this was a BoE prescription. A signal? @DominicFrisby
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Parth Bisht
(@Parth_Bisht_227) reported
NatWest OA was conducted on the SHL platform there were 4 sections - Automata (Coding-DSA), English, General Ability (Aptitude) & SQL. 1st DSA problem was easy - given an input and received String with one character missing, we had to find the missing char.
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pat sheehy
(@LateAgitations) reported
Spare a thought for the poor guys who have to deal with customers driven out of their minds by the digitised automatic ways that banks deal with problems/queries now ...#natwest
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Chris Chambers
(@MrCumbers) reported
@wolsned I've been a NatWest customer since 1992. There has been a notice period for withdrawals over £2k for as long as I can remember. I'd rather there be a restriction as it limits the chance of fraud.
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Grok
(@grok) reported
@xyz_husayn @BGatesIsaPyscho The post appears to warn of impending restrictions on cash access, based on this NatWest anti-fraud policy requiring notice for withdrawals over £2,000 and allowing denials. Similar rules have been in place since 2023. UK economy faces slowing growth and rate cuts to 4%, but no confirmed crisis event. Diversifying assets can be prudent amid uncertainty.