NatWest status: access issues and outage reports

Problems in the last 24 hours in London, England

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near London, England

The most recent NatWest outage reports came from the following cities: London.

City	Problem Type	Report Time
London	Mobile App	18 hours ago
London	Transfer	2 months ago
London	Transactions	2 months ago
Westminster Abbey	Website	3 months ago
London	Transactions	4 months ago
London	Transactions	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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NatWest Issues Reports Near London, England

Latest outage, problems and issue reports in London and nearby locations:

• 
  Michael Stockwell (@mikestockwell) reported 17 minutes ago from City of London, England

  @NatWest_Help NatWest, Please fix this flaw in your card system. You changed my digital card number before I have access to my new card, therefore my iPhone payments don't work, I just was completely stranded not realising I would need my plastic card to make payments

• 
  ME88 (@ME8803076435) reported 19 minutes ago from City of London, England

  Please be aware of @NatWest_Help employees at Natwest Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.

• 
  Dmitri Old (@DmitriusOld) reported 28 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  ME88 (@ME8803076435) reported 43 minutes ago from City of London, England

  @stuntbutt @NatWest Please be aware of @NatWest_Help employees at Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.Please be aware as more employees may be involved and always check your receipts.

• 
  ME88 (@ME8803076435) reported 47 minutes ago from City of London, England

  This means that she @NatWest_Help stole the cash and withdrew the same amount from the customer's account. The customer is now out of pocket twice the amount. Natwest is simply disputing this and covering it up. More employees may be involved so always check your receipts.

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Julie D Irwin (@JDIrwinbooks) reported 4 minutes ago

  @sabaone @NatWest The current account on the online bank goes back 7 years, but the credit card goes back only six months. The customer service bods say they can only access back a year. Sounds like a fob off to me.

• 
  UrbanKoala666 (@JamieCurzon1) reported 7 minutes ago

  @NatWestBusiness @NatWest_Help Dear Natwest, I would like to take this opportunity to say that your in-branch service for business customers is diabolical. Some of us cannot afford to wait for an hour to be served cash. Why can't there be a business queue and a personal queue?!

• 
  Joseph Benjamin (@TheEcomLad) reported 10 minutes ago

  @FullyLV @Nugennath It’s not the same service though. My business partner had Coutts and was unhappy and switched to NatWest Premier. Myself, always had NatWest Premier and it’s been great overall. Have Barclays Premier too, but not many benefits compared to NW.

• 
  DJ-🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DJUK61212471) reported 13 minutes ago

  Anyone on here using the natwest bank app , is it down for you too ? Not the normal 15 min maintenance break just unresponsive!

• 
  Judith Cossins (@CossinsJudith) reported 13 minutes ago

  @NatWest_Help NatWest is awful. My partner applied online 6 weeks ago for control over his mum's account (she has dementia). He has power of attorney. He waited a month. No joy. He phoned 3 times. No joy. He went to the branch. No joy. You WILL NOT help him. Utter rubbish. 😡

• 
  Ali@Makely (@MakelyStudio) reported 16 minutes ago

  10 years. 50M+ users. £11M+ revenue impact. Citibank. Mercedes. Sky. Virgin Media. NatWest. I spent a decade fixing conversion problems at companies most startups would kill to work with. what I learned: the same broken patterns show up everywhere - onboarding that loses people in the first 60 seconds, pricing pages that confuse instead of convert, signup flows with friction nobody ever fixed. now I build the same systems for funded startups.

• 
  Pulp Librarian (@PulpLibrarian) reported 18 minutes ago

  Smiley Culture: NatWest On Line (1986). This is one of two adverts reggae star Smiley Culture did for the bank, promoting their On Line bank accounts aimed at teenagers. UK banks leaned heavily into the teenage market in the 1980s, on the assumption that customers rarely changed bank accounts. If you got the customer young they would stay with you for life, so why not give them a cash card and a free sports bag when they were 14?

• 
  mc california (@mccali99) reported 19 minutes ago

  @natwest Have emergency cover with you issue with a boiler Now told you can't get anyone out till Tuesday, that's not acceptable it's an EMERGENCY If this isn't resolved in next 24 hours I will be moving into a hotel at your expense until your emergency service rectifies issue

• 
  Rob W R 🇪🇺 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Woollygar) reported 21 minutes ago

  @give_me_caffine Worked with a guy in NatWest 1980's who was asked if he was a Welsh speaker by a well healed female customer said 'no, I've forgotten it all' She shunned him. Told me after that use was beaten out of him in school so his parents stopped using it at home & he just stopped using it

• 
  Tez Donegan (@wvrlfc_tez) reported 26 minutes ago

  @NatWest_Help hello I was wondering if you could help I wanted to cancel a switch into NatWest I’ve had a reply on Cora but the history isn’t loading so I don’t know what was said