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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Richmond, England
The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
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Mobile App (40%)
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Login (27%)
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Transactions (13%)
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Website (13%)
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Withdrawals (7%)
Community Discussion
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NatWest Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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💙 Stacey Killon
(@beady_stace) reported
from
Worcester Park, England
Not particularly impressed with my local @NatWest_Help branch today in trying to open a trust fund. “It’s all on the app” - what about actually providing actual customer service? 😩 #natwest
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Michael Stockwell
(@mikestockwell) reported
from
City of London, England
@NatWest_Help NatWest, Please fix this flaw in your card system. You changed my digital card number before I have access to my new card, therefore my iPhone payments don't work, I just was completely stranded not realising I would need my plastic card to make payments
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Joanne Timms
(@LdnCinders) reported
from
Croydon, England
@sainsburys I just said they reported no issues! I literally just messaged natwest themselves. I'll shop elsewhere as every other website is processing payments via visa fine apart from yours. Who knew it this hard to order soap powder and bleach?
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ME88
(@ME8803076435) reported
from
City of London, England
@stuntbutt @NatWest Please be aware of @NatWest_Help employees at Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.Please be aware as more employees may be involved and always check your receipts.
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Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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nadia holmes
(@nadiaholmesx) reported
from
Wandsworth, England
almost two weeks without online banking bc Natwest are **** and dont cater for people who have had their phone stolen ughhhhhh
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Jack Head
(@JackHead95) reported
from
Richmond, England
‘You’re suggesting I take out a loan, to deal with a cash flow issue resulting from NatWest’s incompetence?’ ‘No, I didn’t say that. The lending team can do all sorts of things’ Right… 11/
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Miguel Viegas
(@miguelagviegas) reported
from
Wandsworth, England
@Brightstar have just tried to call you through Natwest to get help to register my phone but instead someone picked up my call and apparently a private call as well, and I was left hanging with no answer tor several minutes until I gave up. Not a great experience
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Geoff Whitehouse
(@ByGeoffW) reported
from
Croydon, England
For all the chat about how incumbents are lagging - NatWest is showing how it should be done. Deep Innovation, working with regulators, delivering new services at a scale others can only dream of. Let’s see if that forces some of the laggards to - finally - act.
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Josh Whelan
(@JoshWhelan) reported
from
Southall, England
@TicketmasterCS help please! I never received a booking confirmation email or my posted tickets for a show tonight. I booked via NatWest black membership app so they aren’t showing in my ticketmaster account either - how do I get hold of my tickets? Thanks
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Bert
(@XBerts) reported
from
Lambeth, England
@NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!
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Maggie - wear a mask 💙🏳️🌈🌱
(@maggieinlondon) reported
from
Wandsworth, England
@carolecadwalla I found a NatWest debit card for Natalie West (thought it was a test card) but took it anyway to a NatWest branch and it turned out she was a real customer!
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ME88
(@ME8803076435) reported
from
City of London, England
Please be aware of @NatWest_Help employees at Natwest Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.
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Bert
(@XBerts) reported
from
Camberwell, England
@NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever
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ME88
(@ME8803076435) reported
from
City of London, England
This means that she @NatWest_Help stole the cash and withdrew the same amount from the customer's account. The customer is now out of pocket twice the amount. Natwest is simply disputing this and covering it up. More employees may be involved so always check your receipts.
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Niamh O'Reilly 😷
(@thatniamh) reported
from
Hammersmith, England
Under zero circumstances activate biometric approval on the NatWest app you have been warned. It’s ****
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Tom
(@tvercaut) reported
from
Ealing, England
Who else has been a victim of card fraud at the NatWest Ealing Broadway branch? On Wednesday morning, the NatWest ATM swallowed my debit card, then it stopped working, subsequently my card was used in frauduleus transactions. @NatWest_Help @NatWestGroup @metpoliceuk
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Stuart
(@stuartmgtmedia) reported
@NatWest_Help interesting and not surprising that Natwest have not responded to my severe criticism of their customer service. Either they don't care or believe they are not wrong and if it's the latter I will continue to heap more criticism of them#
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Brian Reece Atkinson
(@ukbrianatkinson) reported
@RBS_Help absolutely disgusted to learn that you are closing yet more branches.......... in Cambridge and Peterborough. What sort of service is this to your customers? Not interested that NatWest can deal with YOUR customers. 1/2
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Jonathan Flowers
(@jonathanflowers) reported
@blangry @pubstrat Very explicitly in work I was doing in NatWest in 1998. We were devising “customer corridors” (user journeys) and digging deeply into customer (user) “needs and frustrations” then. It was really ground breaking but ended by the RBS takeover.
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Alison Moore
(@AliJaneMoore) reported
NatWest is transferring some of its unused apprenticeship levy monies to support training for OVER 200 London Ambulance Service staff - a great way of using money which would otherwise be returned to the government.
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Dave Thompson
(@DaveTBLB) reported
@LayahHeilpern @NatWest_Help Next tgey decide that they would prefer you to shop at Tescos and block payments to Sainsburys. If I want to withdraw my money and burn it, I can. It is reasonable for them to request you sign a waiver to remove liability from Natwest, nothing more. They exist because of my money
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Darren Stuart
(@stuartmgtmedia) reported
@NatWest_Help Natwest cancel your debit card with no notification and no reason. They allege a fraudulent transaction which was a birthday card heavy stuff. More Natwest inept service it is a joke#
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mel rowley
(@mel_rowley) reported
I have been trying all day on hold for 40 minutes at a time to get through to NatWest Commercial Cards. Whatever happened to customer service. Oh yes it’s because of COVID!!!! #complainttoNatwestmastercard
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AI
(@aissa91) reported
@goodebening1 Loooool I had a Natwest one, didn’t have many issues, but also didn’t shop around
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DPOdaily
(@theDPOdaily) reported
I’ve already covered this issue, but this week shows another example of GDPR’s possible limitations, reported by @ComputerWeekly. @ICOnews has formally (finally) ducked out of a dispute between NatWest and one of its former employees over boxes of paper data. (1/8)
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Joey
(@Joeyisme) reported
@Barclaycard Hi - same error code and message as Kirsty. 100% the website bugging out on everyone, because I used two different machines to try. Ended up paying via my online banking (Natwest) in the end.