NatWest

Is NatWest down in Richmond, Greater London, England?

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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NatWest Outage Chart in Richmond, Greater London, England 06/18/2025 14:55

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Most Reported Problems

The following are the most recent problems reported by NatWest users through our website.

  1. Mobile App (45%)

    Mobile App (45%)

  2. Login (27%)

    Login (27%)

  3. Website (13%)

    Website (13%)

  4. Transactions (11%)

    Transactions (11%)

  5. Transfer (3%)

    Transfer (3%)

  6. Withdrawals (1%)

    Withdrawals (1%)

Live Outage Map Near Richmond, Greater London, England

The most recent NatWest outage reports came from the following cities: Teddington, Islington, City of Westminster, Tower Hamlets, London, Woking, Belsize Park, Croydon, Watford, Mitcham, Camden Town, Greenford, Hampton, Southwark and Tadworth.

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City Problem Type Report Time
United KingdomTeddington Website
United KingdomIslington Transactions
United KingdomCity of Westminster Mobile App
United KingdomTower Hamlets Website
United KingdomLondon Login
United KingdomWoking Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NatWest Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • beady_stace 💙 Stacey Killon (@beady_stace) reported from Worcester Park, England

    Not particularly impressed with my local @NatWest_Help branch today in trying to open a trust fund. “It’s all on the app” - what about actually providing actual customer service? 😩 #natwest

  • ByGeoffW Geoff Whitehouse (@ByGeoffW) reported from Croydon, England

    For all the chat about how incumbents are lagging - NatWest is showing how it should be done. Deep Innovation, working with regulators, delivering new services at a scale others can only dream of. Let’s see if that forces some of the laggards to - finally - act.

  • nadiaholmesx nadia holmes (@nadiaholmesx) reported from Wandsworth, England

    almost two weeks without online banking bc Natwest are **** and dont cater for people who have had their phone stolen ughhhhhh

  • JackHead95 Jack Head (@JackHead95) reported from Richmond, England

    ‘You’re suggesting I take out a loan, to deal with a cash flow issue resulting from NatWest’s incompetence?’ ‘No, I didn’t say that. The lending team can do all sorts of things’ Right… 11/

  • XBerts Bert (@XBerts) reported from Camberwell, England

    @NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever

  • XBerts Bert (@XBerts) reported from Lambeth, England

    @NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!

  • thatniamh Niamh O'Reilly 😷 (@thatniamh) reported from Hammersmith, England

    Under zero circumstances activate biometric approval on the NatWest app you have been warned. It’s ****

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

  • tvercaut Tom (@tvercaut) reported from Ealing, England

    Who else has been a victim of card fraud at the NatWest Ealing Broadway branch? On Wednesday morning, the NatWest ATM swallowed my debit card, then it stopped working, subsequently my card was used in frauduleus transactions. @NatWest_Help @NatWestGroup @metpoliceuk

  • ME8803076435 ME88 (@ME8803076435) reported from City of London, England

    @stuntbutt @NatWest Please be aware of @NatWest_Help employees at Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.Please be aware as more employees may be involved and always check your receipts.

  • ME8803076435 ME88 (@ME8803076435) reported from City of London, England

    Please be aware of @NatWest_Help employees at Natwest Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.

  • ME8803076435 ME88 (@ME8803076435) reported from City of London, England

    This means that she @NatWest_Help stole the cash and withdrew the same amount from the customer's account. The customer is now out of pocket twice the amount. Natwest is simply disputing this and covering it up. More employees may be involved so always check your receipts.

  • miguelagviegas Miguel Viegas (@miguelagviegas) reported from Wandsworth, England

    @Brightstar have just tried to call you through Natwest to get help to register my phone but instead someone picked up my call and apparently a private call as well, and I was left hanging with no answer tor several minutes until I gave up. Not a great experience

  • JoshWhelan Josh Whelan (@JoshWhelan) reported from Southall, England

    @TicketmasterCS help please! I never received a booking confirmation email or my posted tickets for a show tonight. I booked via NatWest black membership app so they aren’t showing in my ticketmaster account either - how do I get hold of my tickets? Thanks

  • maggieinlondon Maggie - wear a mask 💙🏳️‍🌈🌱 (@maggieinlondon) reported from Wandsworth, England

    @carolecadwalla I found a NatWest debit card for Natalie West (thought it was a test card) but took it anyway to a NatWest branch and it turned out she was a real customer!

  • mikestockwell Michael Stockwell (@mikestockwell) reported from City of London, England

    @NatWest_Help NatWest, Please fix this flaw in your card system. You changed my digital card number before I have access to my new card, therefore my iPhone payments don't work, I just was completely stranded not realising I would need my plastic card to make payments

  • LdnCinders Joanne Timms (@LdnCinders) reported from Croydon, England

    @sainsburys I just said they reported no issues! I literally just messaged natwest themselves. I'll shop elsewhere as every other website is processing payments via visa fine apart from yours. Who knew it this hard to order soap powder and bleach?

NatWest Issues Reports

Latest outage, problems and issue reports in social media:

  • stjoaps Stjoaps (@stjoaps) reported

    @SthembiD FROZEN BANK ACCOUNTS Bester revealed that his bank accounts were frozen by the AFU and had millions of rands and dollars: •R43 848 44 12 in the HSBC account •$13 808 044 10 in his NatWest account •R872 393 984 91 in his Absa account She had access to this!

  • davesavedlatin David Farmer (@davesavedlatin) reported

    @NatWest_Help It shouldn’t our jobs to tell you that your app isn’t working guys. It isn’t yours either but are your IT team asleep most days? Seriously not a good look for NatWest

  • cagsmacca Carol McBurnie (@cagsmacca) reported

    @NatWest_Help I am not a NatWest customer but need help with fraudulent activity. I have tried the web chat and read the help pages without luck. How can I speak to an agent without having to input account details?

  • willissweeney97 Willis Sweeney (@willissweeney97) reported

    I’ve absolutely had enough of NatWest and their bullshit app being down when you need to make a payment, @NatWest_Help can you please hire proper app developers/ software engineers. This is the 2nd time in a week now

  • _lifeofsher sher (@_lifeofsher) reported

    NatWest online banking app is down AGAIN ? Ridiculous

  • _lifeofsher sher (@_lifeofsher) reported

    NatWest bank is down AGAIN ? Ridiculous

  • VickyVicksVicko Bukayo’s auntie (@VickyVicksVicko) reported

    @NatWest_Help Nationwide giving out money all NatWest do is have app issues 😒

  • AntonisPetrides Antoni Petrides (@AntonisPetrides) reported

    Is this really happening again? @NatWest_Help Your APP is down. #natwest

  • dharmeshmistry_ Dharmist (@dharmeshmistry_) reported

    I think the natwest app is down or not working, @NatWest_Help #natwest

  • Melling1979 James Bonk @ Fella 🇺🇦 🇬🇧 (@Melling1979) reported

    @ChorleyUkraine You can make a financial donation in support of the hard work, including their MedEvac vehicle appeal by Bank transfer >>>> NatWest "Chorley Support for Ukraine" Acc: 29841186 Sort: 01-01-94