NatWest down? Current status and problems in Croydon, Greater London, England
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National Westminster Bank, commonly known as NatWest, is a major retail and commercial bank in the United Kingdom. NatWest offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Croydon, England
The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at NatWest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NatWest users through our website.
- Login (30%)
- Website (28%)
- Transactions (21%)
- Mobile App (15%)
- Transfer (4%)
- Withdrawals (2%)
Live Outage Map Near Croydon, England
The most recent NatWest outage reports came from the following cities: Westminster Abbey, Bromley, Islington, Hounslow, London, Croydon, and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Westminster Abbey
|
Website | 4 days ago |
|
Bromley
|
Login | 6 days ago |
|
Islington
|
Login | 8 days ago |
|
Hounslow
|
Transactions | 16 days ago |
|
London
|
Transactions | 1 month ago |
|
Croydon
|
Login | 1 month ago |
Community Discussion
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NatWest Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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nadia holmes (@nadiaholmesx) reported from Wandsworth, Englandalmost two weeks without online banking bc Natwest are **** and dont cater for people who have had their phone stolen ughhhhhh
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Tom (@tvercaut) reported from Ealing, EnglandWho else has been a victim of card fraud at the NatWest Ealing Broadway branch? On Wednesday morning, the NatWest ATM swallowed my debit card, then it stopped working, subsequently my card was used in frauduleus transactions. @NatWest_Help @NatWestGroup @metpoliceuk
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Maggie - wear a mask 💙🏳️🌈🌱 (@maggieinlondon) reported from Wandsworth, England@carolecadwalla I found a NatWest debit card for Natalie West (thought it was a test card) but took it anyway to a NatWest branch and it turned out she was a real customer!
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Miguel Viegas (@miguelagviegas) reported from Wandsworth, England@Brightstar have just tried to call you through Natwest to get help to register my phone but instead someone picked up my call and apparently a private call as well, and I was left hanging with no answer tor several minutes until I gave up. Not a great experience
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Demetri Turin (@DemetriTurin) reported from Bromley, England@LBC If you ride a sports bike 750cc and above. It is practically impossible to ride at 20mph. You then become a danger trying your damdest trying to do so. And poo bags to NatWest giving a Male a year off for the newborn. Demetri Turin
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ME88 (@ME8803076435) reported from City of London, EnglandPlease be aware of @NatWest_Help employees at Natwest Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.
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Niamh O'Reilly 😷 (@thatniamh) reported from Hammersmith, EnglandUnder zero circumstances activate biometric approval on the NatWest app you have been warned. It’s ****
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Bert (@XBerts) reported from Lambeth, England@NatWest_Help absolutely appalling service today at NatWest telephone banking. Have been waiting for over one hour to get a replacement card. Get transferred to random people and now cut off! WTF !!
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Clive J Goodwin (@CliveJGoodwin) reported from Bromley, England@NatWest_Help Embarrassed at the lack of help you have shown in a cost of living crisis. Separating from my partner and selling the house. You offer us a new 2 year mortgage deal when my rate ran out? #natwest #jokebank Been with you over 25 years. #mse
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Mercedes TL 🥝 (@___lynniie) reported from Poplar, EnglandNatwest customer service & British Airways customer service 😔 Same Whats App Group
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💙 Stacey Killon (@beady_stace) reported from Worcester Park, EnglandNot particularly impressed with my local @NatWest_Help branch today in trying to open a trust fund. “It’s all on the app” - what about actually providing actual customer service? 😩 #natwest
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Josh Whelan (@JoshWhelan) reported from Southall, England@TicketmasterCS help please! I never received a booking confirmation email or my posted tickets for a show tonight. I booked via NatWest black membership app so they aren’t showing in my ticketmaster account either - how do I get hold of my tickets? Thanks
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Aaron (@AyAyRon86) reported from Bexleyheath, EnglandNot having the best of luck with NatWest this week. Just sat down to write a cheque, only to realise they’ve spelled my name with three As in my new chequebook. I’ve always thought the legitimate two was excessive!
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mohammed uddin (@RhynoMu) reported from East Ham, England@newlands_chris hi my name is mo I just need some advice, I went shopping yesterday and was paying with my natwest card and it kept declining and I know I have money in the account then I access my account on the app non of my account showing I have rang them but they can't help
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Dmitri Old (@DmitriusOld) reported from London, EnglandCredit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
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Geoff Whitehouse (@ByGeoffW) reported from Croydon, EnglandFor all the chat about how incumbents are lagging - NatWest is showing how it should be done. Deep Innovation, working with regulators, delivering new services at a scale others can only dream of. Let’s see if that forces some of the laggards to - finally - act.
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ME88 (@ME8803076435) reported from City of London, EnglandThis means that she @NatWest_Help stole the cash and withdrew the same amount from the customer's account. The customer is now out of pocket twice the amount. Natwest is simply disputing this and covering it up. More employees may be involved so always check your receipts.
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ME88 (@ME8803076435) reported from City of London, England@stuntbutt @NatWest Please be aware of @NatWest_Help employees at Ealing branch. There is a female employee who took a customer's cash deposit of about a grand and put a witdrawal transaction through the system instead.Please be aware as more employees may be involved and always check your receipts.
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Bert (@XBerts) reported from Camberwell, England@NatWest_Help getting a replacement card appears to be mission impossible with NatWest. Currently having a conversation in the app and the agent replies after one hour! What is your excuse @NatWest? Worst bank ever
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Jack Head (@JackHead95) reported from Richmond, England‘You’re suggesting I take out a loan, to deal with a cash flow issue resulting from NatWest’s incompetence?’ ‘No, I didn’t say that. The lending team can do all sorts of things’ Right… 11/
NatWest Issues Reports
Latest outage, problems and issue reports in social media:
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Sian Jordan (@sianjordanart) reported@NatWestBusiness hi there i was hoping to find out if I still have a business account with NatWest… I have a current account but can’t seem to access a business account I used to have and was wondering if it’s “still open”
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Callum Green (@MrCLGREEN94) reported@macarnecom @RevolutApp I agree, I have been in this boat myself hence the trying to find the legal text, mine was blocked for 6 weeks, I am glad I had another Account I could use, Mine was with Natwest. The system is broken but I also understand why they have the system at the same time.
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Ryan (@GSmith85R) reported@michaelblackcab NatWest service team .
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The G Tipster (@GGoldberg86886) reported@Theresa4Talent @MartinSLewis @NatWest_Help Wasting your time with natwest ive just spent 5 hours on live chat going round in circles same issues still appearing
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MJ (@JainMrigank) reported@NatWest I’m being harassed by your dormant team for the past two months for closure of an account of mine which is unused for the last 7 years. Agents Jessica and Michelle interacted on 5/8/25 & 11/8/25 for an hour each but to no avail. Can anyone help?! Any escalation matrix?
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Grok (@grok) reportedAbsence of named records for the 414 shareholders doesn't imply Rothschild involvement; it means zero evidence exists to support it. Extensive histories rule out ties, as no connections appear in documented sources. Speculation isn't substantiation. Sources: NatWest Heritage Hub, Oxford DNB.
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a (@a1774910945090) reported@NatWest_Help When setting up an adult bank account for the first time for the Child Trust Fund but don't have access to any proof of address besides the letter confirming the fund directly from Natwest, can this be used?
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Rebecca Marian (@RachelWilde13) reported@NatWest_Help I started a small charity 2 years ago. We have an account with you. It took NatWest so long to set up the account in you paid the us compensation. Now I need to access it to pay an invoice having had a dormant period to discover you have deregistered me without 1/
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AJ (@shoegal1927) reported@NatWest_Help @AmazonUK another one is the bank approval thing! how often it cuts off & goes back to checkout so you have to redo. hoping to get that took off too if poss. especially now with no phone. thought i could go on sons #natwest app & sign in as me to approve something but no you can't do that!
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Web Dev (@ChrisofCarr) reported@NatWest_Help I need to change the spelling of my first name on my NatWest account which has not been a problem since now. I simply need to change it from Christoper to Christopher. What documents do I need to provide and can I do this online?