NatWest status: access issues and outage reports

Problems in the last 24 hours in Cromer, England

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Cromer, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

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  🏴󠁧󠁢󠁳󠁣󠁴󠁿 Niall 🏳️‍🌈 (@itwa5ntme) reported 2 minutes ago

  @RBS_Help an English bank now NatWest so leaving RBS! When know down RBS HQ in Edinburgh! Traitors to Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿

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  Emperor Sagar V Chauhan I (@TheEmperorSagar) reported 4 minutes ago

  Won my complaint against NatWest, and confirmed Fraudulent access to my accounts.

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  Shazza G (@ShazzaG8) reported 4 minutes ago

  @NatWest_Help @MoneySavingExp @MartinSLewis Yes and I then had to wait a long time before being able to speak to the Fraud team and getting the payment released. I am mentioning it as I know a lot of other Natwest/RBS customers having this problem - of legitimate payments made to this specific savings account being blocked

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  Elsie Bee (@BirnieLinzi) reported 7 minutes ago

  @superteadrinker I feel your pain. I spent 10 hours over the space of two days going through same issue to 23 different members of NatWest staff. Seems like after 25 mins they automatically cut off & you never get same person again. Ended up explaining problem 23 times. Infuriating.

• 
  lesley robinson (@lesleymrobinson) reported 14 minutes ago

  Has anyone actually managed to access their child trust fund once its been transferred over to Natwest?! We have been trying since my daughters 18th birthday last September & they don't appear to want to give it to her! We're still jumping through hoops 🙄@natwesthelp

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  Shazza G (@ShazzaG8) reported 16 minutes ago

  @NatWest_Help @MoneySavingExp @MartinSLewis Yes and I had to wait a long time before being able to speak to the Fraud team and getting the payment released. I know a lot of other Natwest/RBS customers having this problem - of legitimate payments made to this specific savings account *continually* being blocked. Frustrating

• 
  Lisa Lacey (@lisalacey32) reported 17 minutes ago

  @NatWest_Help my daughter turned 18 in Jan and has been trying to access her CTF since! Online portal doesn’t work, on hold for 3 hours at a time nobody answers & branch won’t help! Please can someone help us out. This is unreal and the first experience I’ve had with NatWest!

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  Daniel Stevanato (@Stevros1988) reported 19 minutes ago

  @J0sephwormald @htafc @htafchelp I've had the same issue, are you paying on credit card? I've just rung Natwest and apparently there's some fairly new regulations for large payments which has left some retailers needing to update their payment systems so they can process credit card payments.

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  Chrisb (@Chrismb1984) reported 20 minutes ago

  @NatWest_Help hi, is there a problem with using cards in cashpoints today? I’ve tried 3 including one at a NatWest bank and they all couldn’t give me any money. I used the card in shops before no problem and there’s enough money in the account. Thanks

• 
  Jamboreeee (@Jamboreeee51) reported 22 minutes ago

  @NatWest_Help My son has been trying for 3 days now to get in touch re his NatWest Online Investment. The online portal does not work and he’s been on hold on the phone for hours each day. This is really poor customer service and extremely frustrating.