NatWest status: access issues and outage reports

Problems in the last 24 hours in Chepstow, Wales

The chart below shows the number of NatWest reports we have received in the last 24 hours from users in Chepstow, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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NatWest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ❤️citizen Macca (@P15pm) reported 7 minutes ago

  @thetimepls @deirdrecostigan It’s a shame the conversation turns toward blaming communities, rather than focusing on how service reductions by NatWest impact places like Southall.

• 
  Ali@Makely (@MakelyStudio) reported 10 minutes ago

  10 years. 50M+ users. £11M+ revenue impact. Mercedes. Citibank. Sky. Virgin Media. NatWest. I spent a decade fixing conversion problems at some of the world's most recognised brands. what I learned: the same broken patterns show up everywhere - onboarding that loses people in the first 60 seconds, pricing pages that confuse instead of convert, signup flows with friction nobody ever fixed. Now I build the same systems for funded startups.

• 
  Helen Macdonald 🇺🇦🖤💜🖤 (@alpacapower) reported 13 minutes ago

  @MartinSLewis @DrFionaCares I am leaving NatWest after 40 yrs because my nearest branch is now over 7 miles away, there are no cash points & they can’t explain why my second set of 2 debit cards refuse to work in card machines. And don’t get me started on bloody Cora… Customer service is dead.

• 
  Pulp Librarian (@PulpLibrarian) reported 15 minutes ago

  Smiley Culture: NatWest On Line (1986). This is one of two adverts reggae star Smiley Culture did for the bank, promoting their On Line bank accounts aimed at teenagers. UK banks leaned heavily into the teenage market in the 1980s, on the assumption that customers rarely changed bank accounts. If you got the customer young they would stay with you for life, so why not give them a cash card and a free sports bag when they were 14?

• 
  NatWest (@NatWest_Help) reported 18 minutes ago

  @Simsie1488960 1/ 2 Hey Alicia We can re-instate a direct debit if it: Was cancelled in error by the bank, or Is payable to a NatWest product e.g. a mortgage The direct debit also must have been cancelled in the last 60 days. If the above applies to you, please visit us in branch or get in

• 
  Tez Donegan (@wvrlfc_tez) reported 22 minutes ago

  @NatWest_Help hello I was wondering if you could help I wanted to cancel a switch into NatWest I’ve had a reply on Cora but the history isn’t loading so I don’t know what was said

• 
  Di Beirne (@ScattyCat) reported 22 minutes ago

  @NatWest_Help 2/2 problems. I've contacted HMRC, they said it's not a problem at their end, must be NatWest as I can log in, but then approval screen is blank. Is this a known issue? Please ask your I.T. to fix it. Been waiting for a reply in app customer service for over 10 hrs

• 
  Newton's Laws (@Newtons_Laws) reported 25 minutes ago

  @RBS_Help I wish to withdraw my consent for using or storing my biometric data but cannot see where that option can be found on the NatWest Group websites. Can you help with this? @NatWest_Help

• 
  Car Autotrader (@autotrader80497) reported 26 minutes ago

  @hullkrofficial Awful ticketing system just continuously redirects back to the initial basket page after approving in the NatWest app. Improve it.

• 
  geekgoddess (@geekgoddess2024) reported 26 minutes ago

  I was in a union at NatWest and honestly they seemed more interested in protecting the company relationship than representing ordinary staff. So spare me the lecture that unions automatically speak for all working people.