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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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JIMMY PAIGE
(@enabledupgrade) reported
@dangerkiddd @playnewworld nothing to do with your setup this is a server issue
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Marcin Liśkiewicz
(@penmarpl) reported
@playnewworld Closed BETA problem with servers "wait for login". Open BETA problem with servers again "wait for login". REALY !!!!!!!!!!
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talley
(@talley_400) reported
@WeLiveHard @playnewworld could be an issue with your ram. if possible have task manager open on a separate screen and monitor your cpu/gpu/ram usage while playing
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мαѕтєяѕ σf нαя∂¢σяє
(@WeLiveHard) reported
@playnewworld guys i have a problem (in the preview and in the closed beta i never had it) my temps are good, my driver are updated but every 5 minute my game get stucked and it says new world stopped working and it start buffering for 2-3 minutes, i don't know what to do or how to fix it.
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batu
(@batuhan73132) reported
@playnewworld Why removed respawn - return to camp future when away ? Traveling is already a problem everyone talk about and decided to make it worse ?
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verey bowring
(@vereybowring) reported
@playnewworld In a stupidly long login queue already.
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мαѕтєяѕ σf нαя∂¢σяє
(@WeLiveHard) reported
@talley_400 @idaho_p_tatoe @playnewworld yes i will send them but im sure many people already told them, because it is not only me who is having this problem, i can't even get on game because the game gets freeze in queue and when it gets back to normal the queue is failed.
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Nyo
(@Nyo_noo) reported
@playnewworld Hi! There is an error the indicates "Connetion error: Time out while waiting for the server to spawn the player" How do I fix it? 🥺
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Marvin Williams
(@MarvinNStorm) reported
@playnewworld cant get into the game this is the error yes I tried snycing clock didnt work refreshed crendetials already expired
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Exculadi
(@ExculadiRs) reported
@playnewworld World Annwyn EU has the Fallen Soulwarden retreating 24/7. The main quest (A Lost Cause) is thus blocked and unprogressable. Can we get a fix?
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Daniel
(@Daniel63253878) reported
@playnewworld Loving the game so far, my dodge keeps bugging out though. Had same issue during closed beta also. Cant dodge at all until you die then your able to again...
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Pedro Blanco
(@Pedrobl75704007) reported
@playnewworld Id love to it just says launch error ive played the alpha and the last beta but now grrrrr
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PeaceSeeker
(@_Peace_Seeker) reported
@playnewworld Hello! The game keeps crashing (not responding) any clues how to fix it? I reinstalled but no luck.
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John Dvinci
(@John_Dvinci) reported
@playnewworld if more problems arise are you going to delay the games release again ?
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Chris Shilt
(@cshilt) reported
@playnewworld I need some help with an issue. Crashing to desktop consistently with a 3090. Framerates are capped @60 through the game and the Nvidia control panel. This has happened consistently though Alpha and Beta testing. I even RMA'd the card with no relief.
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felis🐈
(@felis) reported
@playnewworld I got "LAG DETECTED" on AP Southeast/Utopia. I can't move character/exit game, only another player's chat is update normally.
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leonardoh
(@leonardoh_14) reported
@playnewworld Hello, I would like you to respond, I played the beta and the pc would turn off after half an hour of play (the temperatures were good and the game was fluid) then I realized that the game gave problems to many graphics (especially to the 3090) the problem already fixed?
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tahtee
(@xTahtee) reported
@playnewworld I keep getting refresh credentials error @playnewworld
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idahop💙
(@idaho_p_tatoe) reported
@WeLiveHard @talley_400 @playnewworld If u still have the problem try going back to the gpu driver u used on the last beta
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Matteo
(@VortiM91) reported
@playnewworld Crash every time...
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Pedro Blanco
(@Pedrobl75704007) reported
@playnewworld Launch error lol all this time :(
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_SodaQ_
(@_SodaQ_) reported
@playnewworld Pls fix Gateway timeout :(
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мαѕтєяѕ σf нαя∂¢σяє
(@WeLiveHard) reported
@apscker @playnewworld @Kako_fr guys i have a problem (in the preview and in the closed beta i never had it) my temps are good, my driver are updated but every 5 minute my game get stucked and it says new world stopped working and it start buffering for 2-3 minutes, i don't know what to do or how to fix it.
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D
(@shams1328) reported
@dwynnv @playnewworld They never respond but I was lucky I got access back into my account, the customer service here should do something about there service if it wasn't for the help of @utopiantechh a reliable source of help who helped me fix my account I would have been in same condition till now
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Mercenario
(@Necrem) reported
@playnewworld connection error, connection error ,connection error, 40 min
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verey bowring
(@vereybowring) reported
@playnewworld In a stupidly long queue already to login already.
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мαѕтєяѕ σf нαя∂¢σяє
(@WeLiveHard) reported
@talley_400 @playnewworld my cpu/gpu usage is normal i never had this problem in the closed beta and i played 130h also my temperatures are OK, drivers updated so i really don't know what it is, must be a game issue at this point
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мαѕтєяѕ σf нαя∂¢σяє
(@WeLiveHard) reported
@idaho_p_tatoe @talley_400 @playnewworld i had them but the game was crashing so i thought it was coz of that and i updated them but still crash, so many people having this problem, also many people of my alliance
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Nico Reyes
(@NicoooooRey) reported
@playnewworld Can you just tell me there won’t be US central servers now so I can get my heart broken now instead of later?
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twitchtv/onautilus
(@0nautilusRafael) reported
@playnewworld hello, I entered the game, then it crashes with lag detected, now I can't reconnect, I performed all the usual procedures and nothing