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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Oshzak
(@Oshzak) reported
@Muppbarnet @GregRout @playnewworld Honestly, I don't get hype anymore at launch. Always expect problems 😜
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Willey
(@WilleyDilly) reported
@playnewworld We’ll see here’s the problem, my friends have been playing since the servers went live I’m sitting in a que of 4000+ for over an hour and a half now. I expected more from Amazon. Not mad but just bummed.
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Dhimi
(@Dhimi70403065) reported
@playnewworld reinstalling the game fixed my problem :) !
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Haus of Azzeriun
(@Azzeriun) reported
@playnewworld The problem is not waiting in line, but playing with surreal bugs. In PVP, only two weapons are giving, another bug is the hit box and among others... There are many bugs. It's worse than Beta.
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Roy Barrett
(@RoyBarr77808783) reported
@playnewworld So I've had the game 4-5 hours now and still can't log in. I even tried going to another server (EU) but the only server without queues just keeps saying its under maintenance. I get that all games have teething issues but what I don't get is why they all repeat the same mistakes
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taKUMI
(@taKUMI42462031) reported
@playnewworld LOGIN ERROR AT PLACE 35 ARE YOU FKIN KIDDING ME?
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BeardedLordX
(@BeardedLordX1) reported
@playnewworld I shall buy the game once the server issues are fixed and can log in quickly
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Huginn and Muninn
(@hugandmun) reported
@turgay_batu @pencil_fox @playnewworld I am just as unhappy about this as everyone else, but I am not sitting in a 15000+ queue. At that point you either find a server with less people in queue or you simple don't play until they fix the issue.
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Markos YosifⓂ️
(@YosifMarkos) reported
@playnewworld I am trying to connect to the eu central server but keeps telling me connection error and No worlds available. Whats up with that?
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Paul Ring
(@Ringod123) reported
@Fendzee @playnewworld same, I get to 1st in queue then get an error saying "failed to join login queue" then get bumped back down the queue, look like they're faking progress to make people think they're gonna get in.
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Mooshe is OPEN FOR COMMISSION!
(@wildmooshe) reported
I think the biggest thing @playnewworld is missing right now is a grace period for queue. If you disconnect due to a bug, and reconnect within 10 minutes, it would be great if it prioritized you to the front of the queue. This would make the experience so much smoother.
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Bernadotte
(@Naoiiiee) reported
@playnewworld Stuck in queue, will there be any fix?
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Bishop Balone
(@TheBishop92) reported
@playnewworld just got 4 in queue, then got a failed login, now 685... sort it out ffs
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Mike
(@ViperPrism) reported
@Uhtred1234 @playnewworld @Diablo Server capacity will always be an issue with new MMO's. It's not a game breaking bug. I played the first hour just fine before I went to sleep. My buddies are still on since 8AM EST. No game breaking bugs like the original comment says
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Stewie
(@RoadLizard68) reported
@playnewworld Crazy que times, been in Q for almost 4 hours and still 3500. Problem is ppl are not leaving starter area , gathering and lingering
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Huginn and Muninn
(@hugandmun) reported
@turgay_batu @pencil_fox @playnewworld I am just as unhappy about this as everyone else, but I am not sitting in a 15000+ queue. At that point you either find a server with a shorter queue or you simply don't play until they fix the issue.
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Grant Freeman
(@Gman_F_TTV) reported
@playnewworld was playing @playnewworld for about 2 hours when my game froze and top of screen said lag detected. couldnt move for 1 min so I disconnect and try to rejoin. now Im 975th in que. so much for waking up at 5am to play. there should be a grace period of 5min if you DC to skip que
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SheepB0T
(@SheepB0T) reported
@Blacky0804 @playnewworld Sure but they got to be a trillion dollar company because at the very absolute least, people could use the product or service. This doesn’t even hit that bar.
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X$🦍
(@MindofX1) reported
@amberinie21 @philou225 @playnewworld It’s just basic resources. There not going to open a server to 20k people for it to crash. They want to safely roll out. There are plenty of servers right now that have no wait time.
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Paul Ring
(@Ringod123) reported
@playnewworld What a joke, is that how you are lowering log in numbers? just been at 1 in queue for 20 mins, then had a "failed to join login queue" error and now im back to 27th.
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Oshzak
(@Oshzak) reported
@peterma65457326 @GregRout @playnewworld We just didn't notice it! We thought it was lag.
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BestWaifu
(@BestWaifu15) reported
@Zorial7 @playnewworld Do you have any errors on the menu?
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Nicole - Lady Arywinn
(@australiagal) reported
@playnewworld 3 hours in que still can't get in how are you guys gonna fix this? I am limited on time I can play. I get 4 hours if I am lucky. To get on with work and real life.
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Araire
(@Araire00784845) reported
@playnewworld Vagon not working .... plz help
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Kiko Baloney
(@BaloneyKiko) reported
@amazon Fix your @playnewworld servers! Biggest company in the world....how many delays....can’t even get in a game....smh.
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RaVaGiNGHeR0
(@RaVaGiNGHeR0) reported
@playnewworld Your game will end up flipping due to quee times better fix that ****.
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Panheimer
(@panheimer) reported
@playnewworld FIX THE SERVER QUEUE... every time i get to postion 2 or 4 i get logging error.... get bootet out.. now i'm 65 in queue agen... FIX IT
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Corvak
(@Corvak) reported
The obligatory @playnewworld tweet where I gotta point out all the influencers on twitch didnt seem to have a problem logging in through the queues.
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Ghost
(@Pedeuto) reported
Tired of being the crash priority on Nw servers @playnewworld #PlayNewWorld
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Aylonite
(@Aylonite) reported
@playnewworld man seriously i was there 10 min after launch waited 7 hours only to get a connection error and now im 8k in que again. This the kind of service we can expect? wheres my refund holy billion dollar company btw