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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Chakalakee
(@spidii88) reported
@playnewworld This is the wrong response, good way to lose players. Fix queues by expanding servers, blocking,creation, allowing xfers- not punish players who don't want a 4 hour wait to play the game.
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rob asrtyy
(@RAsrtyy) reported
@playnewworld got banned for 24 hrs? For what? Guess I'll be getting my money back Got banned cause I said 'Amazon fix your ******* game' well we see how you take criticism huh? I will never touch this game again thanks Amazon for ******* up gaming! Literally unplayable
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Thirty
(@ThisIzThirty) reported
@playnewworld Shouldn’t be asked to be patient or to wait for transfers. We paid for a complete game and they knew this was an issue. They had over a million pre-orders and only opened with 183 servers that have a 2k player cap. Do the math. They knew they were short. We’ve gotten no apology
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Zero
(@ITS_JUST_ZERO) reported
@playnewworld ya blame the players for the problems when your server are too ******* small...
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Hugho
(@HGo87) reported
@playnewworld Please add an reconnect option its not fair wait for 6 hours and them lag detected out of the server to wait again a 1400+ Queue ..
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bryan
(@mystic9974) reported
@playnewworld Lol ppl killin me. Now why are yall complaining when Amazon put in over 40 extra servers EARLY when they saw the issue... Yall fools weren't even that high of a lvl at that time. You could have switched. Now you are invested... Oh that is a good fix
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Mixalis Ten
(@Darxtarr_Gaming) reported
How Embarrassing is it @playnewworld? besides the Game is not even ready basically , You give us people Queue of 6 Hours and then you Randomly disconnect them giving them another 5-6 hours Que times + you give High viewed Streamers Priority to Play the game and get advantage,clap
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zzzzzz
(@VekVok) reported
@playnewworld please..there is no reason for me to get 90 ping from europe to europe.. can you address fixing the server latency issues??
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Muse DoubleR
(@Muse_DoubleR) reported
People's New World game with last Gen CPU's & GPU's is freezing midgame for no F reason - Then you have to wait on an endless Queue again and again and again! Fix this @playnewworld PLEAAAAAAAASE!!!
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Hold My Beer
(@forensicMKE) reported
@R6_AueR @playnewworld My dude, server capacity is ******* by individuals evading AFK all day. Even if they increase capacity, these Chads would all log in before work to auto run against a wall until they get home. The man problem is this.
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Lottrish
(@74Svensson) reported
@getvindictive @playnewworld Lag detected
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Too Long
(@AcheronRP) reported
@playnewworld Fix Timed out while waiting for spawn point, first please.
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AueR
(@R6_AueR) reported
@playnewworld Expand Your servers. 2k capacity in 2021??? Like what? Fix your **** then start blaming us for trying to stay logged in. I am also tired of having the game opened for 15hrs a day because I have some real life stuff to do. I wish I could just log out and log in anytime 🙃
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Tesk
(@iamtesk) reported
@playnewworld Honestly fix your servers first, say there is a war in a hour or two and the que to get back in the server is 4 hours afkin makes sense
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Paweł Szkolmowski
(@PaulSzkols) reported
@playnewworld Today day is brilliant. I was waiting 5 hours in queue. When it was "my turn" to enter the world I got fatal error of application and game close... When I launch the game again I have 2k people in front of me :) Cheers and have a great evening.
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ken nunn
(@kennunn7) reported
@OuchPotato1 @playnewworld @WheaT0ast Add more worlds problem solved not every would needs to be heavy and be a zerg
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Charlie James
(@CJisDead) reported
@playnewworld Fix your queues then people won’t abuse AFK, why would someone want to sit in a queue for 13 hours if you can put your headset on your space bar
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Eric P Hall
(@ERefusenik) reported
@MiltonTPike1 @playnewworld I'd say **** you not thanks (for the outrageous queue times that only EU has, then adding server capacity to OCE with 0 issues while leaving EU to rot) A shame, because the game itself is ******* enjoyable when Jeff actually allows me to play it
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CalamitySparks
(@CalamitySparks) reported
@playnewworld Why do you think people try and avoid the afk kick? Because you go for dinner and come back to a 2hour queue to get in the game. Fix the queue times and afk's not an issue
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Zlatko Tyulev
(@zlatkoty) reported
@CrazyDGB420 @playnewworld 50-100 spots freeing up in queue won't fix 2-3k queues... or is my math off?
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Totally not Joe 📇
(@Midren_) reported
@playnewworld *pushes server transfers till next week even tho they encouraged people to play on random servers instead of with friends* *proceeds to spend time fixing and "issue" that the small server caps and no transfers created*
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Chris Dey
(@Elvenstranger) reported
@playnewworld Please if you can't fix the queues make the wait screen static 2d so I don't have to sit listening to my fans run full speed, its not so bad in the game but is it needed while sat watching a countdown...
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Lucas Mazok
(@LucasMazok) reported
@playnewworld Don't start shooting yourself in the foot @playnewworld ! We already have enough of these companies that do this. Fix the real problems! this is not a solution ! it's just pissing off the community.
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Laura
(@LauraVayy) reported
@playnewworld are you working on the issue that causes GPUs to brick? We want to play the game so bad but we are scared it will break the cards and we can’t get new ones :(
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Horst Horstmann
(@Horst_from_Hell) reported
@playnewworld I try to play on european servers since last Tuesday, no chance. If you guys would simply setup more servers for Europe, this problem with afk timer subversions would not even excist. And now you waste time with punishing players who want to play instead.. really great!
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Luke
(@BlackOpsKnox) reported
@playnewworld The “run in place” afk was only to circumvent the log-in queue. Get rid of the queue and it would have never been a thing. Fix your game before you decide to start punishing people, no one bought your game to sit in queue for several hours.
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Zero
(@ITS_JUST_ZERO) reported
@playnewworld a trillion dollar company can't make servers big enough... but ya people who can't be on due to having a ******* job who don't have time to wait 4-5 hours in a que are the problem...
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Jake
(@JFLewis93) reported
@playnewworld I think disabling character creation before transfers just causes problems with friend group coordination. Do I tell my friend to level alone on another server and hope the free transfers allows him to come to our server, or do we all risk moving to a potentially dead server?
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ken nunn
(@kennunn7) reported
@Geotropic_ @playnewworld They need to add more servers 2 hours plus to complete a kill quest is to long. Adding compacity does not solve game problems
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BlackBart
(@PlayUnboundIm) reported
@playnewworld Any idea when we are gonna get a fix for the spawn rates? some open world bosses spawn once a year and for example the mobs are fort ramos spawn even before you can clear a few mobs.