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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Joey P
(@Nibashe) reported
@playnewworld I dont mind the queues. What I do mind is qeueing for over 3 hours, getting an error and being put in the back of the queue. At least implement a placeholder so you will be put in the same position if possible. Havent been able to play yet :(
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Bretzels
(@BretzelsOVS) reported
@playnewworld What do you think about stopping all the servers until you add slots to the servers and fix the queue disconnect?
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Kizzz0 🕹
(@Kiz0Sm1th) reported
@playnewworld Fix the ******* game!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Touhidul
(@Touhidu84794004) reported
@DrLupo @playnewworld Will the YouTube vod be available later? It's not working right now. I missed it because of my medical treatment.
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Whatdidyoudo!!!
(@Whatdidyoudo7) reported
@playnewworld Just qued from 650 to 50 for a connection failed error message… now im 930 👍🥲
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Urban Krsnik
(@KrsnikUrban) reported
@playnewworld And where are additional servers for EU? It takes 3 hours to just login into game...
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Volk
(@Archetipoeroico) reported
@playnewworld Do you understand how you are wasting people time? Fix your queues or just block server entrances so people are forced to play on other servers. And the fact you are not answering significate how bad your PR is.
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Tour13
(@Tour133) reported
@geoffkeighley @playnewworld Olympus server: Trading post is lag and slow, cant buy anything. And Town boards has lag issues. Can we restart the server?
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matt
(@osrsStaunch) reported
Hey theres a massive server issue in Aus you need to do a quick server reset @playnewworld
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Lalique
(@LaliqueTheGeek) reported
@geoffkeighley @playnewworld But the servers are okay extremely broken leaving thousands more u able to play. Hoping for a fix ASAP!
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bibulix
(@bibulix1) reported
@playnewworld wtf is this dogshit que? i stay 6 times in a row in que and everytime its getting errors , to manny attempt nd **** to connnect? For what ******** i pay? to watch que and than crash??? Fix your servers
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Pete Gale
(@Pete_Gale) reported
@playnewworld Was #871 in the queue this morning; it's been 4 hours and now I'm #3257 in the queue, because I've had a server connection error three times (one at 300ish, one at 500ish, one at 2400ish). This is an absolute joke.
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ADCArtAttack
(@ADCARTATTACK) reported
@playnewworld @dealer_monkey Just to test, I deleted my character, and started a new one in the same server.. I'm not 490... my old one was 2100. So you are prioritising new players!!! Is that to prevent refunds? Get new people playing.. DEFINITELY passing this game service
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Thomas
(@WARofROSES_) reported
@playnewworld Amazing job at response time to help resolving server issues, couldnt ask for more day 1. More than I've seen a game do in a LONG time. Over 7m people bought the game, honestly now just raise the server cap to around 5000 and it'll be fine.
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Rhuraidh Garness
(@Icaris_7) reported
@playnewworld hey, want to fix your queues and stop kicking people out of them after multiple hours? at least put in a grace period to get your spot back in the queue when it disconnects, people paid for this game and scant even play it…
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Sedgythurgo
(@Sedgythurgo) reported
@osrsStaunch @playnewworld Massive issue being a player named 'dps' asking people if they are 12 years old and wants to party up!!
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Lorenzo
(@iitsLore_) reported
@playnewworld Time to play? I'd like to, seriously. But i keep getting kicked out from login queue. 1, 2, 3 hours of queue and then i get kicked out. Nice work devs. Good job. You had weeks and beta tests to check the servers capacity and this is the result? Imma go for a refund asap
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NwL
(@nicklaswendell1) reported
@playnewworld you need to fix your god damn server problems asap. It cant be right that you have to que for 4 hours at 12am, what do you think will happen when the time becomes 4pm and all from eu are getting Home from work? What que times are we talking then?
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Jan Kocourek
(@Micinkator) reported
@playnewworld What did just happen on EU / Nav server? a lot of ppl just got kicked from game ( lag detected... "suspicious look" and went to queue.
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Nicolai
(@PokeBasshs) reported
@playnewworld The game where you sit 3 hours in Q, only to get an error and gets kicked back in the line. Great game, can I have my money back now?
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winter
(@rafwinter) reported
@playnewworld There is a bug going on the server i am playing (Brazil - Alatyr) that makes people imortal and the mobs from the first dungeon too. Please fix!
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Aran Rhys Reed
(@AranReed) reported
@playnewworld Servers need to be sorted. Fourth time trying to connect today, from 600th+ to 400 and then disconnects me because of an error. what is this ****?
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El Capitan ☯
(@Kalasjj187) reported
@playnewworld Fix your ****! For hours in a queue just to see a connection lost so you can go back to the last one of the queue!!!!
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Jake_G
(@StoneyJake_G) reported
@BlakesBoolin @playnewworld I had no issues other than a long wait to get in
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ElvaindelYT
(@ElvaindelYT) reported
@playnewworld Hi, can you address server problems, just been waiting for 4+hrs in the queue to be kicked out of the queue and put at the very back again. Absolutely ridiculous.
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FiestyLass
(@Fiesty_Lass) reported
@AchilleHenriqu3 @playnewworld had the same issue
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New World Australia Community and Marketplace
(@nwaucm) reported
@EagleGarrett @playnewworld If you login for your next session now, you may get in by the time you're awake again. =P
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Allan Law
(@allan_law7) reported
@playnewworld not happy wuth these server issues! Bought a game and I can't even play it. Twice booted from the queue. 4 hours of queuing for nothing ffs! Sort this out. Paying customers and half can't play!
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Ernani Paiva
(@NaniVP) reported
@NBKMistik @playnewworld Well I'm on the wait of the Linux base is allowed to play without the anti-cheat problems. As soon as this is resolved I will jump on the game. PvP seems quite fun.
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The Boogie
(@knownAsBoogie) reported
@playnewworld In iran we have problem connecting to the game pls fix it