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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Chucky
(@Chucky_7734) reported
@Scormey @playnewworld Yup, they need the extra time to fix the existing bugs to make room for the new ones in the coming update.
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D F L
(@DFdezLois) reported
@playnewworld The problem here is you gave a date, you didn't deploy the patch in this date and you don't provide any information about the delay. This tweet and the forum post have zero information. I'm sorry but the communication is horrible
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Splatt Boy
(@splattboy1) reported
@farzyness @playnewworld Yep . The problem that I have is that there is always the same 5 mobs everywhere . And the " doomed" villaged that have the mobs are made of copy paste houses . Had to stop playing at lvl 40. Game has alot of potential but..
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iZY
(@iZY03651173) reported
@playnewworld Finaly goodbye GA broken *-*
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Bayu Permana
(@IamAYedai) reported
@playnewworld your game always freezing and crashing for no reason. i've spent an hour combined just to re-log in to your game. please la fix the ****** thing
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AJ
(@juskuromii) reported
@playnewworld Can you guys fix my non loading floor
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John Riordan
(@JohnRiordan) reported
@playnewworld I sure hope you fixed the armor mitigation issues that cropped up in the last few days of ptr. If not the game is going to be in a pretty degenerate state until it’s fixed
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Christina (Rhodie86)
(@Rhodie86) reported
@playnewworld Please fix the sugar sap quest. It’s bugged and won’t drop the sugar sap from the young trees.
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Lebègue Manuel
(@begue59153) reported
@playnewworld what are you waiting for? all players this bar ... no merger, no new content, no bug fix (I'm talking about the displacement bug) frankly what happens? have this co have waited, did nothing it's a shame the game has potential. wtf amazon srly ...
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Matt
(@RuneYasuo) reported
@playnewworld Yo, internet broken across world. What did you update this time?
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Ramdan Arne
(@RamdanArne) reported
@playnewworld Fix the bug, amazon! Sweet scar mission in Brightwood and Sea Dreams mission in Cutlass still bugged
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Mason Pruett
(@BoneAlone2) reported
@BearsFanForLif2 @Champioee @playnewworld You didn’t transfer to a high pop server. Bro I moved to Valhalla and no issues. You went to a med pop server and made a dumb choice. Should’ve went high.
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FastRonin
(@FastRonin) reported
When @playnewworld support hangs up the phone on you 3 times and closes an open ticket 4 time and still has yet to solve an in game problem that net a company 300,000 in gold loss. All I want is a legitimate conversation with someone and cant even get that. This is terrible.
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secret
(@gacrgygi) reported
@playnewworld heavy attack always causing frame lag, so do all gathering. even bought new 3060 system only to continue playing this game, but it didnt fix. sad frustrated and furious at the same time now
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Handicappedkitty
(@handicapedkitty) reported
@playnewworld Hey guys. Have a question, as your game is total piece of **** and nobody plays it. Could you borrow your servers to Square to help them with congestion issues? Nobody plays your game anyway and servers are empty, and Jeff would be happy to get some extra money for christmas.
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Big_Headed_Gamer
(@BigHeaded_Gamer) reported
@ThomasW78165025 @playnewworld Everything is automated. You be lucky if you get a reply for a ban let alone customer service. Amazons trash at games. Stick to shipping service please.
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JIN SAJIN
(@TheSajin) reported
@Liquidwillv @playnewworld same issue
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Battagliaˢᶜᶜᵖ 1910 #ForaSylvinho
(@battaglia1910) reported
@playnewworld today is crash day, all time...
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Raphael Olive
(@Kakoiw) reported
@playnewworld Theres a bunch of aimboters on Lanka.. fix your ****
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Lucifer
(@ItsLucifer_gg) reported
@playnewworld @PlaynewworldDE #NoRunicThread been grinding new world the last 19 days over 5h a day, non stop, trying to get Runic Thread. I got nothing, not 1 piece of it, and I need 10... Please fix these, it is not Fair!!
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Obi_WanJabroni
(@ObiWanJabroniTV) reported
@ZachTWB @bradlee83100513 @playnewworld My only problem with that is it will make people not want to flag so they can use the mount. Once the map is like twice the size it is now they should add mounts. Then have a big portion of the map forced PvP with no mounts. It's very easy to get around right now.
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William Vanderpool
(@Liquidwillv) reported
@playnewworld Stuck on new world screen and yes my drivers are updated, vailded files even did a fresh install still same issue... Feels bad
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James Flanagan
(@blacksmithjim) reported
@playnewworld Would be nice to try, but after the update I get the dreaded "malicious software detected" issue.
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Muhammad Hazim
(@muhammadh1zim) reported
@playnewworld Please fix the quest in Cutlass Keys "Sea Dreams" its bugged. Also add a feature for name change. Most people would love that
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WHO
(@Tomandj68960923) reported
@playnewworld When are you folks going to stop RMT sales via companies selling taxed gold? Companies should have no access to any gold made via taxes. Currently companies are selling the gold they make via RMT. Fix this now.
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RuXux
(@RyanMat01401810) reported
@CloudsBrew @playnewworld @LoreseekersCast trust me I would, but I get an issue while trying to connect to the server. done tried firewalls and stuff still can't figure it out
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William Vanderpool
(@Liquidwillv) reported
@playnewworld ment want to see what's going on with the servers... Issues are happening
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Natalynn
(@NatalynnSquad) reported
@playnewworld Fix your game ffs, why does this game always **** it self. Keeps constantly crashing, failing VOIP, and cant connect to any servers.
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wyatt
(@kwatt62796) reported
@playnewworld Mybe I'm wrong but there nothing to help players who are not level 60 becuse of bugs and crashes/lag detected and main missions not working so you cant progress in main story.feel like im gunna miss out on all the Christmas event stuff and I starting playing day 1
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Ash
(@Ash_MUFC_RFC) reported
@jmaymay1 @bradlee83100513 @playnewworld Yeah. A lack of mounts are a serious problem 🙄 What a ****.