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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Luzivog
(@luzivog) reported
@ADCARTATTACK @playnewworld Exactly the same problem, they should allow caracter transfer to the new servers so people that are from different servers can group up in fresh servers
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Gabbe
(@G4SPE00) reported
@Zandalei2007 @ElTony1620 @playnewworld Man, it doesn't help for players that already created a character and are level 30... I have a character at level 30 and I'm not gonna join a low pop server bro, just gives us the transfer now instead and that will fix soo many long queues on servers
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ReadyPlayer Us - Formally Jkatgamingtv
(@ReadyPlayerUs) reported
Man I don't mind long queue times, this isn't my first MMO but @playnewworld you need to add queue forgiveness, getting kicked for an error that isn't your fault and sit back in queue is the real annoying part. Give us 5 minutes to get back in!
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Oliver Griffiths
(@OlyGriffiths) reported
@playnewworld Just kicked again for the same error message and now my character has disappeared. Are you kidding me? I have waited long enough to play this...
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Eric Paul
(@ericpaul89) reported
@playnewworld If you enabled server transfer now, I would change to another server, but I (and prob. 99% of all other players) won't delete my char and loose all progress only to get your server problem solved. New servers are nice and good. But only for new players.
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Ayman
(@Ayman_A_Ayman) reported
@FacebookGaming @playnewworld Facebook I need your help to recover my Facebook I am struggling with this, what else I can do! I have exhausted every possible way to get back to my account, and each road that I have been given leads to a dead end. @Facebook help center solutions are not working
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SKYNYRD
(@SKYNYRD96176239) reported
@BigChiefSean @MortysQ @playnewworld auto running does work. I know people who run into a wall for a hour at a time with no problems.
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RobbinHudz
(@AChimpsWorld) reported
@TheCockneyGamer @playnewworld Yeah, it's fun when you manage to login but a two hour wait is just ludicrous
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Daniel
(@DanielNicolai1) reported
@playnewworld update: just got the error again and it put me back at the same postion so good work!
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Eric P Hall
(@ERefusenik) reported
@playnewworld Amount of worlds isn't the issue. World size is. How can a trillion dollar company not recognise this? How about you give us all 2 free world transfers, one out of the world with 8 hour queues and one to get back in when you finally pull your finger out and fix the REAL issue?
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lizzaredrunner
(@lizzaredrunner) reported
@playnewworld Server transfers are the Fix here. Entire companies will relocate servers provided they can bring everyone with them....
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Cattoni
(@DC_MTT) reported
@playnewworld We don't need more servers, this is a very trashy way to solve the problem of queues! We want to play with our friends and company 😡 (SA Atlantis, queue problem route, "failed to join login queue" we never get past the queue, it always makes mistakes) 🤡
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Muratcan
(@1912muratcan) reported
@playnewworld Wait more than 5 hours que start playing and get disconnect after 30 minutes this must be a joke good start newworld PERFECT.
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lizzaredrunner
(@lizzaredrunner) reported
@playnewworld Server transfers are the Fix here. Entire companies will relocate servers provided they can bring everyone with them. People want to play with their friends, and abandoning progress for people who took time off to play the game is a no go. Enable server transfers its fixed.
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Reapervoid
(@reapervoid_) reported
@playnewworld how can you allow people to que for 4 hours and get a error when you nearly in the world really upset right now
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Denty
(@D3NTY_) reported
@playnewworld just went from 2687 to 800 in a queue then I got a error and now I have been put to the back of the queue 😪
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TheHalfBakedOreo
(@_halfbakedoreo) reported
Guys….there is a weird glitch happening with my @Steam launcher… Every time I open it and click on @PlayApex the launcher just opens @playnewworld anyway…. Whatever am I to do?…
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Old
(@______Old______) reported
@playnewworld Can I get back to the normal q? I've been stuck on the queue for a starting area but my character is lvl 17 already.... Name: OldViking Server: Saena The games really fun but this q is just broken I'll get to pos 1 be there for 2 hours then get an error and I can't q again
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Kuno
(@Kuno79) reported
@JimmieSan_001 @playnewworld Yeah getting a game crash and having to get back on the queue for hours super sucks.
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🌙
(@t_izzy0513) reported
@ByNickff @playnewworld no cuz that happends with the error code not when it says 'failed to join' cuz i waited 10 minutes for it to bring me back in que and did not happen
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asceb
(@asceb23) reported
@playnewworld does not fix anything! character and friends are on server i cant join - stupid
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Betherz
(@GO0GLYM0OGLY) reported
Ok so when all the login issues subside who wants to let @playnewworld know the difference between male vs. female animals and horns vs. antlers?
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Cam B
(@atroarc) reported
@playnewworld Queues won't be resolved until people can transfer because they want to play with their friends. The two issues are literally the same problem.
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Hu
(@Huzad12) reported
@noelbigdadmiler @playnewworld It also happen my account for 2month and I tried contacting support service but they always gave me a robot reply so i got in contact with @SUPPORTTEAM102 on Twitter,they were the one who got me back into my account they will help you with your account
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Yokozuna
(@YokozunaHanma) reported
@playnewworld Have y’all fixed the issue linking steam and Amazon accounts?
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Perky
(@Perky391) reported
@boalacopiilor @playnewworld Just oress the X when you have the error and then don't press play again. Just wait and do nothing, it will out you back at the same position you was at.
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inferius klik
(@InferiusK) reported
@Focus1n @playnewworld no, but it breaks your patience because queue and all the errors when u try to log in..
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David Little
(@lordgrif) reported
@playnewworld Can you build some sort of memory into your queue? I have been Qing for over 5 hours now, and kicked from the queue 3 times for internal server errors.
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Chrisplays
(@ChrisplaysA) reported
@playnewworld @NWCompendium And, what is the point? Relevel a character on one of those servers, just to have the same problem this weekend with queues on these new servers? And than do another character on another server???
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Nataniell
(@N4t4niell) reported
@playnewworld Not working everytime!!!! I was kicked from position 1 and after hit “OK”nothing happens!!!!