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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Cee
(@scchristopher77) reported
@playnewworld is the worst launch I have ever seen, queue times of up to 10 hours to get on a server, then so much lag on the servers you can barely do anything. You would expect better from @AMZNGameStudios #NewWorldMMO
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PrimalTroxa
(@PrimalTroxa) reported
@playnewworld I would love to play but I got a cannot join queue error after sitting in it for 3 1/2 hours and now I cannot even rejoin the queue. Also I was still in the mid 4000s before the queue dropped.
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Mirage
(@1gorillatank) reported
@playnewworld east coast is ping of 300 to west coast, and if disconnected 3000+ people wait pleas fix this is bad never had this issue with an mmo
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CJ Lynn
(@CJL_33) reported
@Its_Jakeyyy @playnewworld When you go to Costco and there is 15 lines open. One with one person and one with 20 ppl. Do u get in line of 20 then complain it’s taking too long? How would you like them to fix this? The game isnt made for 25k to be on one server. You’d then complain of lag or lack of mobs.
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ΪΠŠΛИΞ
(@YoAlex0) reported
@playnewworld 6 hours of waiting, to get a connection error and put me back to the beginning...
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Nikovei
(@Nikoveii) reported
@playnewworld **** you, 7 hour queue to be kicked off by an error
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Harkly
(@Harryk086) reported
@sarah_mcw91 @playnewworld It's very good, but due to it just releasing the server login times suck
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Jacob Wise
(@Shakey__Jake) reported
@playnewworld Clearly learnt nothing from the beta where we had exactly the same problem, not holding out much hope for any of the other issues having been fixed in 3 days time when I finally get in game. Fully expecting my GPU to catch fire tbh.
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David Balado
(@David_Balado) reported
@playnewworld @FelixScollen It has no sense, u shouldnt cap yo 2k servers, everyone want to play with their friends, not soloing in a random server, fix it as first BIG issue, We paid all for this game, and u are forcing us to play yolo, i am seriously thinking un refund, and everybody should think the same
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Slippyworm
(@ThiccSlippyworm) reported
@Zaknefian @iCrohnen @playnewworld I just waited 6 hours in the queue to get to 5000, then get the dreaded 'connection failed' error and reconnected back at 21,535 - I'd say its a pretty close to the worst launch I've seen.
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Parayah
(@TheParayah) reported
@playnewworld spending nearly hours on the login screen -_-
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Goald161
(@Goald161) reported
3hour queue and if you have the patience wait you get only error message and if you try again bingpot you have 5 hour queue. Bad start ... @playnewworld
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Agheddon
(@Doomagheddon) reported
@playnewworld Fixed - for whatever reason i had account connection issues. Un linked and re linked amazon to steam. Fixed it.
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Harkly
(@Harryk086) reported
@sarah_mcw91 @playnewworld It's about 40, and idk I have mine set to high and my pc has no issues I9 2070
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Caesar
(@CaesarWar) reported
from
Plano, Texas
@therealjshields @playnewworld Bad game… lag… boring.. yeah… got it!! (continues crying in a corner).
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Andrew
(@FrostByte_AR) reported
@playnewworld I got "lag detected" and then kicked. Now I'm in a different queue than new characters and it's going so slow.. 2 hours and I've moved 20.
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John COYS
(@Jhouseplays) reported
@Arkhaniir @playnewworld i sat in a queue like this for hours to get an error and join the back of the queue help meh lol
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Joe Grubb
(@BeLowAvJoe) reported
@playnewworld Every simp right now: "I CaNt ImMeDIaTeLy LoGiN InTo ThE MoST PoPuLaTeD SeRvEr On LaUnCh..... ThIs GaMe SuCkS"
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edvinas
(@edvinas26925320) reported
@playnewworld please make characters not server locked for few days so people could play the game until the server problem is fixed
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Lukáš Vondra
(@lukas_vondra) reported
@playnewworld Can you fix enemy of my enemy collect bile from meadow lake ? like spawn is 5min and waiting here 20ppl+ what was that?
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Mirage
(@1gorillatank) reported
@playnewworld ping is crashing to west coast over and over, if disconnected put into high que, no problem with any other MMO playing east from west.
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ottovandan
(@ottovandan) reported
@playnewworld please fix these queue issues. wtf did I pay for
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Charlie
(@CharlieBooker7) reported
@playnewworld This is getting pathetic. I’ve been trying all day to get in a server and then get a Lag Detected issue and was kicked out of the game. Now I’m waiting in a queue of 3464 people. **** this.
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Shea Bethell
(@SheaBethell1) reported
@NiftyZauper @playnewworld Sure sounds like you got into the game and have either logged for the day or are still playing. Come join the queue for 6 hours then work it down to a few hundred people and then get an error message and boot and see if you still think they doing such a great job
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Marshawn Lloyd mandanaSTAN
(@mandanaland) reported
@Crooklynkat @playnewworld My favorite thing so far has been waiting to login, although my least favorite thing so far has been waiting to login. Overall, I'd say my experience has been waiting to login.
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Sean
(@Sylvaas_) reported
@playnewworld I was waiting in queue for new world for almost 4 hours now just to get a login error and kicked out of the queue... can we expect any fixes or help with queue times today or?
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Kirsty Brault
(@kmanderson17) reported
@playnewworld 2 hours in the queue, get to number 65 to get an error and be kicked to the back of the queue 😫
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Martyn Harmer
(@MartynHarmer89) reported
@playnewworld We've sold 700000 copies of the game so I know we'll let only 170000 be able to login
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Michael Travis Dies
(@mtdies) reported
@Zaknefian @pizcu13 @playnewworld yea the issue is they didnt play properly with enough servers are launch. I played for a few hours, logged out, and now have a 2 hour queue to get back in
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Dušan Bisenić
(@AresPantheon) reported
@playnewworld fix ur god damn servers pls