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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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SosikNTwiztid
(@SosikTwiztid) reported
Second crash today….each time back in queue…..damnit. #NewWorldMMO @playnewworld
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Tony Blount
(@TonyBlount11) reported
@playnewworld Have you got a ETA on the server issues ?
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Lofylin
(@lofylin) reported
@playnewworld @P4wnyhof fix the servers instead of tweeting
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〰️
(@tsolewsgniht) reported
please fix the amrine excavation in the br server kigal @playnewworld
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CASTRO
(@iimCastro) reported
ur game is great but my god Queue time is the worst experience everrrrrr plz fix it @playnewworld
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Simon
(@Simon54062628) reported
@playnewworld @FelixScollen Will go in Amazon Game history for a big fail. I have no problem with little problems at a release but enough servers should be there to get everyone playing.
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Davy Moon
(@Davychu) reported
@playnewworld Seems like EU is a way bigger problem, any news on what you'll be doing yo get rid of 3000 player queues on 2000 capacity servers?
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Exoristos
(@tomthomloudis) reported
@playnewworld plz fix the queue 3 hours to log in EU servers....😫😫😫
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Jesstradamus
(@TheSkillson) reported
@Massvwatches @patrick_dillan @playnewworld Reasons differ, but this was an issue that should have been addressed in beta. No excuse for it to release in the same state.
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Bohdan Kostrytskyi
(@about0) reported
@playnewworld Fix queue pls. It's not fun to wait for 6h.
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ALSARHEED
(@fluckedu) reported
@playnewworld Yeah im waiting 2k queue. And now i get the error message thx NEW WORLD 🌎
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Wally
(@WallysOG) reported
@chibblz True facts. @playnewworld is this a thing? When we startup the game, our internet is hit so hard apparently that it slightly ddos ourselves.
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MILKY
(@Itz_Milkyy) reported
@playnewworld WHEN YOUR GAME CRASHES, PLEASE GIVE US A GRACE PERIOD TO RECONNECT!! HOURS of sitting in queue just to have the game crash and get sent right back to the end of the line!
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Thierry
(@thierrygriffit2) reported
@playnewworld fix the overseer zane mission he spawns every 10 minutes and you can’t even get a hit because there’s 10+ people here!!!!
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Ogge Jdoge
(@OggeJdoge) reported
@playnewworld Play? More like sit in que for 3 hours, then get connection error when you are at place 20, then reque for 3 hours.
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فهد
(@_iifahd) reported
@playnewworld fix your Queues we cant wait six hours to play the game #NewWorldMMO
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Alvino
(@alvinduhmunk) reported
@playnewworld btw your quest Tainting the Tainted (good name btw) ******* sucks! It's broken....only 5 players can complete please fix ty that's what a beta was for.
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Dvieli
(@Dvieli1) reported
@playnewworld Go fix the Amrine Dungeon... its impossible to do and without it you can't progress the MSQ, how come the released game has more bugs than the closed beta...
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ItsxElectro
(@ItsxElectroTTV) reported
The @playnewworld cycle: Wait in queue for 2 hours -> get to position 99 -> grab food/drink from downstairs -> login error -> restart queue -> position 450/ est. wait time = 2hrs. Please a crumb of gameplay, just a crumb.
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Mishka_with_puppies
(@mishkathedh) reported
@playnewworld is there still being work done to fix queue times? I appreciate adding new worlds but that doesn’t help once you have a character created and have to sit in a 4 hour queue to get back into it
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🍪 Cookie Dogo 🍪
(@D3XT3R_DOG) reported
@roxy_vixentails @playnewworld Quite true honestly, but with more servers and pretty much equal queue times ranging from 3-4k with an average of 3-4 hour wait time. Not including if the game for some reason crashes, disconnects, or has errors.
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Mprizolakias
(@Mprizolakias) reported
2nd day that can not login to #PlayNewWorld .... :( :( :( ALL Eu-Central servers are High with more than 2.5k :( Too bad i can not play in the mornings cause of work :(
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stephenheart
(@StephenHeart_) reported
@TarNaugrim @playnewworld The games not even subscription based. This is an issue with almost all MMOs. Grow up. Or whine, I don't care anymore. lol
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gwnwesley
(@gwnwesley7) reported
@playnewworld fix your servers! Im waiting 3 hours and still didnt play it! If it takes any longer i want a refund!
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ArahorPlays
(@ArahorPlays) reported
I've been in the queue since 2pm, It's now 7:30pm Gotten 2 errors so far at around position 100-300 which has tossed me back of the queue both times, once to 1700 and last time to 3500. I'm now on 1200 Will start stream once I'm in, but will be late. @playnewworld #NewWorldMMO
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Jamie Armstrong
(@konamad420) reported
@playnewworld STILL waiting to log into EU, haven't managed to log in since release, this is getting beyond a joke! I've been stuck in queues for almost 2 evenings now and still 200th and expecting a crash or error any moment!
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Hans A
(@hansaxh) reported
@PtotheILSNER @playnewworld @briixxloveee Im in EU and thinking of starting a character on a US server due to the queue problems in EU and then transfer that character to a EU server
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Eldarioth
(@eldarioth) reported
@s4dsack @playnewworld yesterday, 3 hours in Q. Loads up, get to town.. BANG.. crash to desktop, back in to a 3 hour Q :(
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hemligman
(@pluddz) reported
@playnewworld @P4wnyhof How about you add a feature that lets you keep your place in the queue after getting the error message saying something about "too many requests"? I've gone from 1.6k spot to 3.3k, then 20 minutes later I went from 2.8k to 3750 and once more to 4k..
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Tanximus_Prime
(@tanximus) reported
@playnewworld I took vacation for this **** game, i have 30h playtime - 50% are queue time. I didn't click on PLAY after the "too many requests" bug, but then i got a lost connection msg-4 TIMES today! And no i don't have connection issues, cause the bad game d2r runs...So you pay my vacation?