O2

O2 Outage Report in Stanhope, County Durham, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Stanhope, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stanhope and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Stanhope, County Durham, England 02/19/2026 09:10

February 19: Problems at O2

O2 is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • BenCarr66105484 Ben Carr (@BenCarr66105484) reported

    @O2 hi 02 my code is not working please help?

  • upandrunningfac Up and Running Fac (@upandrunningfac) reported

    @O2 could you tell me why you are still charging my company for multiple mobile dongles which were removed from my account in January? As nobody in the business department or live chat can be bothered to deal with it. #badcustomerservice #poor #o2

  • ianpegg Ian Pegg (@ianpegg) reported

    @O2 Ah, okay! I've already requested the port and received confirmation it will happen tomorrow. As I understand it then, I won't need to do a SIM swap at all? Will my Vodafone service automatically be cancelled once the number has ported?

  • BabesShelley Shelley Bruce (@BabesShelley) reported

    @O2 seriously has the worst customer service. Over 40 minutes on hold on the phone to try to speak to someone SO FAR. I called @EE last week and was through to someone in 3 rings.

  • Organicfoodman cryptobroughies (@Organicfoodman) reported

    @O2 Well I been waiting since wednesday for a call back. I have lost my number and cannot access my finances because of a mistake by virgin and your inability to speak to me. Disgraceful service.

  • matthiggs21 Matt Higgs (@matthiggs21) reported

    @O2 - we’ve had a persistent service issue in the EX23 postcode to the extent that we have no signal for almost TWO MONTHS at all at Stratton Surgery and Hospital and the school bus stop just outside - mobile coms are vital in rural communities so can you please get it sorted??

  • adyleeds Adrian Yearsley (@adyleeds) reported

    @O2 If buying a new ticket it allows the VIP entrance……the problem is that now my time has elapsed there’s noway I can try again….as I say Iv already got tickets to the show for Thursday 26th May for 1 adult and 1 child…..

  • thegodoverall God Over All (@thegodoverall) reported

    @O2 What the wait time? Is it a bad as the O2 support lines? Literally just need to change an address which should be there!!!!

  • ianpegg Ian Pegg (@ianpegg) reported

    Hi @O2 I am a new customer - at what point do I need to activate my new SIM - after my phone number port has completed, presumably?

  • muff_inn //paige louise 🚀 (@muff_inn) reported

    Having a terrible time trying to upgrade my phone today @O2