O2 Outage

Arranged a call back with @O2 to discuss the issues on my account, they ring me at the right time and then now noone is there? #joke

@O2 beyond a joke, can't pay bill online and told to phone, when try to phone all we get is the stupid auto system that keeps telling us do online which we ******* can't. Yas need to fix your customer service lines cause a robotic system is useless when we need an actual person

@O2 The problem is when I go into a 5G area my phone switches to 5G and that's when I perform the tests. These speeds are embarrassing even for 3G

@O2 Good morning. I’m unable to make or receive calls on my mobile this morning and your o2 app says all agents are busy. I’m hoping your Twitter account is active and able to help me?

I’m well aware I could use the app but I also know it doesn’t have the answer I require hence why I need to speak to someone @O2 What a crappy phone service

Tried 3 times to call @O2 to talk about my bill and the automated lady just says “most of your issues can be solved via the app. Goodbye” 1. Most of them can be solved on the app. Key word, most 2. This isn’t one of them

@O2 haven’t had reception in NW3 since Friday. I can’t be the only one?? Your My Network app says a mast isn’t working (and has said this since Friday). Would you please share an eta or an update? My iPhone is an expensive piece of glass when I leave the house right now.

@O2 Of course! 💙 a network that actually cares about customers not Vodafone who I wouldn’t trust with anything!

@VodafoneUK are absolute ****! Just putting that out there :) should never have left @O2

@O2 I haven’t had any signal with you guys for two days now, so can’t call, text or go onto my data can someone look into this please????

@O2 trying to contact your support team, they're making no sense in your in-app chat and I've called five different numbers and been transferred from team to team but it's ringing out.

@O2 hi o2 I am having issue with my Google play. I have already DM you. Thanks

@O2 hangin up on customers not cool. Oh & when someone rings with a straightforward ? can ur #O2 #CustomerService just give a straightforward answer rather than try 2 pass on query & sell products. Really lost a lot of respect 4 service & don’t get me started on lame #O2priority

Anyone know if I can disable 3.95G/H+? 2G data works fine. 3G data works fine. 3.95G data doesn't work. 4G data works fine. It's annoying when I lose 4G and cuts me off because it gets stuck on H+. CC: @O2

@O2 not pleased I got a replacement sim a few months back and told it would be activated in 24 hours I have just checked the phone and the sim is invalid I phoned customer service who told me they couldn't do anything and passed me to complaints who told me they can't pass

Anyone else having data issues with @o2? My signal keeps dropping out randomly, 4G connectivity says it’s at full but majority of my apps take ages to load / or get stuck buffering

@O2 It is, but wifi calling and iMessage is only useful at home. She’s disabled, she needs her phone outside the house! A week of no service just isn’t good enough!

@O2 just got off the phone to you and received brilliant service and help from ‘Nazreen’ - saved me loads of money and applied discounts not showing online. Couldn’t ask for more - she was excellent ! 👍

can’t believe @o2 have increased my monthly payments without telling me, that’s what you get for being a loyal customer 🥴

How can you speak to a human being @O2 your automated answer service just hangs up!!!!

Hello @O2 my data hasn't worked for over 3 weeks despite buying a bundle, the online chat messaging service doesn't seem to be working either. Could someone get in touch asap.

@O2 why is there no signal in the Sw11 area

@O2 switched numbers to a new phone and sim yesterday but now neither phone has data or phone signal...so I can’t call you... (it’s been longer than 24 hours)

Hello @O2. I have called you three times to ask you to turn off my voicemail; each time you fail to do so. Your recordings say I can't do it myself. Why do you make this so difficult? Regretting my move to O2 to save a couple of Pounds now - EE made things easier. Can you help?

@O2 Quite possibly the worst signal on planet earth, might have to start hot spotting from a dongle. 100x better service

@DJDaymos @O2 I know it’s not the SIM (which they did initially try to fob me off with) because my wife and also our next door neighbours are also on O2 and same issue. We don’t have a landline so we’re stuck.

@JudgeDewie @O2 Thats messed up man. My brother has the issue and they are telling him its his sim thats not working.. very strange.

@DJDaymos @O2 Literally get no texts or phone calls and have to go up the road almost a mile to get my messages. Have had to buy a PAYG sim on another network as I am working from home and have to give telephone legal advice to clients 6 days a week. Absolute joke.

@DJDaymos @O2 Warwickshire/West Midlands border. I have been told that they “took a mast down” and “will be putting another one up”. Clearly haven’t put the new one up in 10 days and, call me old fashioned, I would have the new one ready to go before removing the old one. Zero coverage at all.

@JudgeDewie @O2 Where are you based? Similar issues in West London