O2 Outage

Is O2 having an outage right now?

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

 No problems detected at O2

O2 problems in the last 24 hours

O2 Outage Chart

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Phone
(60.41%)
Internet
(23.86%)
Total Blackout
(7.11%)
E-mail
(6.60%)
Wi-fi
(2.03%)

O2 Outage Map

The most recent outage reports and issues originated from Northwich, Bristol, Leeds, Stratford, Dartford, Birmingham, Reigate, Abingdon, Alnwick, London, Lambeth, Glasgow, Nottingham, Peterborough and Grendon Underwood.

Brighton Phone
Northwich Internet
Bristol Internet
Leeds Phone
Stratford Internet
Dartford Internet

O2 Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

O2 Issues Reports

Latest outage, problems and issue reports in social media:
  • Thereal_ARO ARO (@Thereal_ARO) reported

    @O2 you sent me a msg saying top up and get £10 I topped up and got nothing. Please fix. DM to sort your customer service channels aren’t replying

  • PRoussouw Peter Roussouw (@PRoussouw) reported

    @O2 If I actually manage to connect to the internet on the ‘network’ that is called O2, this tweet will be to say I cannot wait for my contract to end in Jan so I can join @ee where hopefully connectivity will be better.

  • fp4d 4dy P (@fp4d) reported

    On the 5th day of Xmas @O2 gave to me........ 5 - days of waiting!!!! 4 - hours of phone calls!!! 3 - attempts to fix tariffs 2 - advisors ‘advising’ And 1 very unhappy customer!!! Come on @o2 how long does it take!!! #shouldhaveleft #howlong #CustomerService

  • sophayyy_ Sophie McMillan (@sophayyy_) reported

    @undertaker999 @O2 Just went on the o2 coverage checker and it says there is a mast out in the Cardiff area so maybe that’s why it’s going slow for you

  • undertaker999 Geraint Devil Evans (@undertaker999) reported

    @sophayyy_ @O2 Nope still really slow🙄

  • ShaunCuff Shaun Cuff (@ShaunCuff) reported

    @Riksmithuk @O2 The issue appears to coincide with very heavy rain and wind. The added frustration is that it takes O2 sooooo looooong to even acknowledge there’s an issue and then an eon to rectify. Let’s see how long it takes this time *gives O2 a hard stare*.

  • paulshaw56278 Paul Shaw (@paulshaw56278) reported

    @O2 when are you going to sort out the signal in the B46 area around Shustoke, used to get full 4g but now struggling to even get 3G and sometimes don’t even get that!!!!

  • craskr craskr (@craskr) reported

    @O2 The only conclusion i can draw is O2 really dont care about fraud committed against its customers and you don't have any procedures to deal with this , even when a customer calls you 10 minutes after the order was placed by the criminals. @MartinSLewis @actionfrauduk

  • david566_owen David owen (@david566_owen) reported

    @O2 middle of London and 1 bar of 4g is absolutely ridiculous!! Very poor service 02 😡😡

  • undertaker999 Geraint Devil Evans (@undertaker999) reported

    @O2 why has your 4G gone so slow, has taken me 1 hour 33 minutes and counting to download a 2 minute video on social media

  • diivakeitth diva (@diivakeitth) reported

    @O2 Not surprised that I have been left in the dark, with no reply to my direct Message. Multiple times I’ve been told I will get phone backs, multiple times left hanging. Service is horrendous

  • KingDubzy Jake (@KingDubzy) reported

    @O2 can you help

  • DavieBoy79 David Vahey (@DavieBoy79) reported

    @o2 why ******** am I paying you for at a shit service.

  • John_Perry_UK John Perry - NO Havant Brexit candidate :( (@John_Perry_UK) reported

    @UKIP @BathNESUKIP And let’s get a proper 4G service before we roll out 5G, please @O2 #HaylingIsland

  • diivakeitth diva (@diivakeitth) reported

    @o2 the issue is between them and their courier. Resulting in me, the customer, being damagingly effected by THEIR mistake. Rediculouse and disgusting customer service.

  • maddisarrio Mick (@maddisarrio) reported

    @O2 I’ve been with O2 over 10 years and caught the train to Liverpool St the same amount of time. I don’t remember exactly how long but probably over 6 months the problem has existed but not for 10 years. So something changed somewhere/time.

  • silverelitelnd Marco (@silverelitelnd) reported

    @O2 Thanks. I have just sent you a PM with a summary of what is happening and the support I had so far. It would be great if you could suggest a solution. Thanks

  • skw95123 Shane Woodman 💜🚀✨🌙️🌅 (@skw95123) reported

    Hello @O2 I would like to move to your network but I don’t like constant balance alerts will it be possible to turn those off xx

  • silverelitelnd Marco (@silverelitelnd) reported

    Trying to top up a payAsYouGo o2 sim card and the system won't let me as the flat number is incorrect and the system doesn't allow me to edit that (which is something every other companies' system does!!!) @O2 are you able to help as your customer service wasn't!

  • Cathy_shane Cathy Mc Shane (@Cathy_shane) reported

    @O2 I have sent a direct message! Without service !

  • KittyCat1603 Kathryn (@KittyCat1603) reported

    @O2 It’s the same whenever I’m at home, I was told you’d decommissioned a mast in my area and now it’s too busy but I’m only half way through a two year contract and I can’t get a signal at all. I’ve had to take a unlimited data sim with another provider just to use the internet

  • claireelizabxth Claire (@claireelizabxth) reported

    @o2 very impressed with Fezz at o2. Please recognise him as giving great, committed customer care to my lost phone, contacting the courier company and texting me with updates. Thank you!

  • maddisarrio Mick (@maddisarrio) reported

    @O2 At least 6 months. Only data. Outside of rush hour, eg weekend or after 8pm I have no problems with data. I recently replaced the sim which appears to have made no difference.

  • linzosmalingos lindsey robson (@linzosmalingos) reported

    @O2 I should treat myself to an alarm clock so I don't spot brilliant competitions like this 6 minutes after the closing time 🙄😂

  • WillCross61 Will Cross (@WillCross61) reported

    @O2 hi please can you advise if there are any plans to fix the lack of data signal at Reading station by next April as otherwise I am planning to switch providers when my contract runs out

  • MyKneeKing Lennox (@MyKneeKing) reported

    @O2 I need my customer number. Tried to get into my account and realised that your staff have entered my email incorrectly so I can’t log in

  • JulianShatnasty Tepid Gnilch (@JulianShatnasty) reported

    @O2 It just says please wait while we turn off the service. Then says sorry we cannot turn off the service, please phone customer services.

  • craskr craskr (@craskr) reported

    @O2 - Hi 02 - there has been a fraudulent order placed on my account. Your call centre are saying they cannot cancel the order!! I want this order cancelled now please!! I have been on the phone for 30mins and now they have cut me off!

  • ReissOmari Gordé (@ReissOmari) reported

    @O2 Interesting, I received a text from o2 saying this was mast was working again. I have signal but 3G and 4G are just super slow, I wonder if it’s my SIM card, it’s quite old now.

  • MarkWood3010 Mark Wood (@MarkWood3010) reported

    @O2 As said in tweet have been in conversation with your exec office and they claim no issues..my work colleagues are being advised different.have been sent a deadlock letter, as u claim no issues-not to worry will tweet when can every time lose what am paying for! @MailOnline

  • LidlBitLost Comping Dad (@LidlBitLost) reported

    @O2 I'm actually gonna treat the wife and not myself this Xmas. It's been a rough year for us and she's been my rock throughout. Love ya @scotbiffy x

  • ReissOmari Gordé (@ReissOmari) reported from Birmingham, England

    @O2 B11HQ B4 B42 B44 They are my main postcodes, they used to be fantastic, for about 3 months now signal has drilled into the ground.

  • TheRealRossiMC RossiMC (@TheRealRossiMC) reported

    @O2 issues again at the same place as last time, reported fixed but still broken.

  • EricMan95 Eric Man (@EricMan95) reported

    Hi @O2, a mast is still not working so no signal in High Wycombe area for a week

  • M14Moore Matt (@M14Moore) reported

    Should of never left @O2 for @EE. Such a rubbish service in East Devon.

  • nicbatchelor nicki (@nicbatchelor) reported

    Thank you to @o2 for their help on this. All this time I’d never had 4G switched on! D’oh! 😂

  • justbeingmurphy Murphy (@justbeingmurphy) reported

    @O2 After 20YEARS a loyal customer, tired of the rates, I’m looking to leave and all I can get is a dismissive couple of quid off a sim only & the realisation my contract wasn’t explained clearly #dontgo02 #badcustomerservice

  • Speshink1 Mark Gould (@Speshink1) reported

    @O2 @chrissyb8 I got the same damn text. My reason for calling wasto stop receiving any texts from you every 5 mins. You failed in less than 24 hrs. #goodbye o2 hello @EE

  • AudreyMilian amilianna (@AudreyMilian) reported

    PLEASE IS DATA FREE IN TURKEY someone help me @O2

  • Speshink1 Mark Gould (@Speshink1) reported

    @O2 @chrissyb8 I got the same damn text. The reason for my call@was@to make@sjre@tou don’t send@me anymore bs texts. You failed in less than 24h #goodbye o2 hello @EE

  • jalil2point0 Just_jalil2point0 (@jalil2point0) reported

    @O2, Hi there, my Nero voucher says it's been used but I haven't used it. Please help.

  • thejj524 Joe Martinez (@thejj524) reported

    @O2 Then say that on the app, rather than saying used and the timer saying available till such time today. I have no problem with December not being on offer, but very misleading to myself and possibly everyone else with the app 🤔

  • LauraLoo841 Laura (@LauraLoo841) reported

    @O2 can I ask why you can’t email previous bills - having an issue with a previous account. Seems incredibly wasteful to print and post. #thinksmarter

  • chaarhockeey char (@chaarhockeey) reported

    the customer service in the @O2 Cribbs Causeway store is absolutely shocking

  • dicky_lee Richard Lee (@dicky_lee) reported

    @O2 10 texts to 2020 to activate my MMS. 10 auto replies saying you're busy try later. 2 hours later!! Poor service @O2

  • Bumbercart101 chloe (@Bumbercart101) reported

    @O2 @gareth_andrews_ I have had the same issue the last few months. I gave it a couple of days then it worked for me :)

  • miguel1984_27 niku (@miguel1984_27) reported

    @O2 I would love to treat myself this Christmas because I always treat everyone else around me and Christmas it is such an extortionate season that there is no time or money left to treat myself @O2

  • thebrownvixen Jen (@thebrownvixen) reported

    @O2 Nope not there. But I did spot further down in the app that they were on a break until xmas eve

  • RoSpoDontUKnow Rob Spo (@RoSpoDontUKnow) reported

    @O2 my wife & I signed up to o2 on a cashback deal. For some reason, my wife’s account was put in my name so pdf bill shows me as account holder. I’ve been told twice now I have done the necessary to fix it. New bill today; it’s STILL WRONG.This has cost us £48 so far! Not happy.

  • JamieDalton82 JD (@JamieDalton82) reported

    Can always rely on @O2 to give you the absolute worst customer service imaginable.

  • Downtonres Carol mcCallum (@Downtonres) reported from Lambeth, England

    @BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff

  • graemeT2010 graeme Tannahill (@graemeT2010) reported from Glasgow, Scotland

    @O2 can you please help me was on a call there and my phone turned off and back on please help

  • codyjaye Cody Smith (@codyjaye) reported

    @O2 hi your 02 online help is ridiculous! All I want is a new internet dongle as I have lost mine and they are now putting me on a new contract and cancelling stuff! I Jsut want a replacement dongle what is so hard about that!!!

  • tyke_gamin Tyke Gaming (@tyke_gamin) reported

    @O2 well 5 letters with so much paper in are just trying to make the world worst with wasting paper

  • cjunaid3 J TheAndroidFreak (@cjunaid3) reported

    @O2 I would love to treat myself with an O2 sim , as I am fed up of Three UK, and get the only one handed (68mm) flagship phone on the market. No one gets that apart from Sony. Every bloody handset is above 70mm width.

  • Anastasiou1234 Stephanie (@Anastasiou1234) reported

    @O2 I have been a loyal customer for years and believe I deserve a new phone as this one isn't working properly and it would be useful for work 😊

  • Making_Money321 ? (@Making_Money321) reported

    @O2 im in need of bill related assistance , if anyone can help it would be great

  • KimJonesuk Kim Jones 💜 (@KimJonesuk) reported

    @O2 I am in my last couple of weeks of pregnancy so I am feeling sluggish and miserable, I'd like to treat myself to cheer me up 😊

  • LowrieAinslie Lowrie Ainslie (@LowrieAinslie) reported

    @O2 Because no one else will treat me 😂

  • ClairePxx Claire Phillips (@ClairePxx) reported

    @jamster83 @O2 Just cancel - that’s what I did. Their customer services have no idea what they are doing!