O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (29%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Hackney, Northampton, Dublin, Bournemouth, Harrogate, Castleford, Wallington, Kensington, Larne, London, Worcester Park, Blackburn, Birmingham, St Albans and Pirbright.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Phone | |
| Northampton |
Phone | |
 Dublin |
Phone | |
| Bournemouth |
Phone | |
| Harrogate |
Total Blackout | |
| Castleford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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David Wright
(@WrightDpw) reported
@O2 Disney Plus Activation problems persist. Customer Services reloaded the extra but still have error code 404 page not found. Never received an email or text to activate extra. Have tried activating via the App and Web but nothing..
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Phil Tonks
(@PhilTonks2) reported
@O2 DY8 Wordsley has had 2G for years. Struggled to even get a text out yesterday. Years of complaining, years of saying "there's an issue", then "it's fixed", when it clearly isn't. Even the guy in the o2 shop said "I wouldn't believe anything they say" when I told him....
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Dom Harding
(@domharding) reported
@O2 Two online forms submitted with PAC code, two visits to an O2 shop, lots of time sat in call queues before being cut off, and still no number transfer - please help!
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Geek In Review
(@thegeeksreviews) reported
@O2 Just looked at my bill. Hasn’t sorted the delivery issue or the fact you’re charging me for a device I don’t yet have. What’s you’re next recommendation ?
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Paul Sturgess
(@verywearypaul) reported
@O2 I cancelled contract within the 14 days and just received a bill for whole contract despite having made countless calls. Looking like ofcom for me as well. Disgusting service.
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Hugh Toner
(@scoobyhugh8) reported
@O2 need help with my sons upgrade as the new phone ain’t working on his new sim
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Geek In Review
(@thegeeksreviews) reported
@O2 Well how is looking at my bill going to stop you charging me for something I don’t have ? I need a solution . What’s stopping you from giving one
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Monica
(@Monica89) reported
@O2 I need your help
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Will Weeks
(@willwks) reported
@O2 hey, have dropped a DM re sim swap not working yesterday and having no service. Please help 😩
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RA
(@rejilx1) reported
@O2 Very poor customer service.. unable to contact in any form… Seems like O2 has collapsed!
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Hugh Toner
(@scoobyhugh8) reported
@o2 help needed urgently pls
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Shiv Kaul
(@ShivKaul2) reported
@O2 Hi - signal in HA5 1SW down to 1 bar again. Can you help?
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Natalie
(@natcmidge) reported
@O2 why is the line my 12 year old son has (in my name but never given out to ANY business etc) now receiving government texts for boosters? Is this not against GDPR guidelines? I haven’t agreed to my details being passed on for this purpose!
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Adam
(@VindictiveAdam) reported
@O2 @weyland76 There's a mast down in my area as well. It's been down for a week now. No texts or calls can be made or received. Says on the O2 website, we'll be updated by January 15th! I hope we're not having to pay full price for no service... Goes without saying.
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Kelsey
(@Jugdar013) reported
@O2 It's not damage or accidental. Zero damage on the screen anywhere let alone where the dead pixel is I need an email address to contact for that department please. My anxiety makes calls impossible
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DB
(@Gooner1884) reported
@O2 hi , my sim swap hasn’t worked, old sim disabled, new sim not working. HELP !
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wayne harron
(@wayneharron1) reported
@O2 service issues in Luton. No service for 2 days now. Followed all basic checks. Still nothing. So frustrating
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Paul Rolfe
(@PaulRolfe) reported
@O2 so… my mother has been scammed by you guys in to taking out a contract and she didn’t activate the sim and phoned to cancel the contract inside 24hrs but you are deducting monthly money. How the hell does this work?
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Laura ❄️
(@lagoonabloo) reported
@O2 My friend (iPhone 12, on contract) is having call issues with you. They constantly cut out, whereas they are fine on Whatsapp, which suggests a network issue. Tried all the resetting steps on your website. Can you advise how to proceed, as (obviously) we can't call you!
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Back In Time Antiques
(@AntiquesBack) reported
@O2 OK so it's down to them....yes ?
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Richard Barmby
(@Barmster) reported
Hey @O2 bought a new iPhone and pay monthly plan on your network but its saying Sim not supported?..please help.
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Paul Sturgess
(@verywearypaul) reported
@O2 have the worst customer service of any phone company, and let's be honest. They have competition on that front.
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Paul Sturgess
(@verywearypaul) reported
@O2 I think I've spent most of this month on the phone with customer "service". On for 2nd time today. Not optimistic.
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Hugh Toner
(@scoobyhugh8) reported
@O2 I’m needing help and@no one seems to be interested
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andy lambert
(@shandyandy4) reported
@O2 bought my son a new phone on your network. I obtained a PAC code prior to giving it to him yesterday. I have inserted his sim card and turned his phone on. What do I need to do with his PAC code? Can you advise? I want my son to be able to use his new phone 🙈
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Mark Young
(@Mister_myoung) reported
@O2 been promised a call back today which hasn’t arrived regarding the £700 bill I received yesterday after spending ages chatting to your call agent and chat service and getting wrong info. Why hasn’t this happened again? Can I have an email address to discuss urgently.
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4eva a tiger 🐯
(@Cas_mamma) reported
@MicrosoftHelps Hi, I've had 4 random charges for Microsoft store on my @O2 phone bill. O2 say they can't help and I need to speak to you. How do I dispute these charges?? I can't figure out how to contact you on your website n I don't have an account with u?? Plz help?
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Vicki 👩🏻 & Pearl 🐶🐾
(@kojecat) reported
@O2 @LittleMissAlexC It’s not! Any update or help! Nothing has changed from 6 days ago! Just left in the dark but you have helped some people, what is going on?
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Kelsey
(@Jugdar013) reported
@O2 Do you have an email address and what are the options if I sought insurance outside of o2 (baring in mind the phone developed an issue, without cause, exactly a month from receipt!?)
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Matt from Shadyside
(@weyland76) reported
@O2 I recently upgraded to a pixel 6 the phone is not fit for purpose as I can't even get a 4g signal outside in places I would get 5 bars before. What are my options? I got a new SIM with the phone so it's not that and it appears to be a common problem ignored by @madebygoogle