Is O2 having an outage?

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

 No problems detected at O2

O2 problems in the last 24 hours

O2 Outage Chart

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (38.02%)
  • Phone (35.87%)
  • Total Blackout (12.07%)
  • E-mail (9.92%)
  • Wi-fi (3.47%)
  • TV (.66%)

O2 Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

O2 Issues Reports

Latest outage, problems and issue reports in social media:
  • 30SecondsToHayz
    Hayleigh ☮ (@30SecondsToHayz) reported

    @O2 your chat online doesn’t work, can you help me please

  • Ennileah
    Ennileah (Enni ZQ) (@Ennileah) reported

    @naomilouisee @O2 I always miss out on stuff like this... pfft lol. Gratz. Hopefully one day @o2 will see how long I was a pay customer with them before having 2 contracts... and maybe take that into account lol

  • TheAloofPoof
    Blanche Devereaux’s Mules (@TheAloofPoof) reported from London Colney, England

    @O2 - why does my service reduce to a snail’s pace whenever I go into central London. 4G was working perfectly in Clapham, now I’m in Westminster and my data speed is non-existent!

  • iwan79
    Iwan Williams (@iwan79) reported

    Poor u!I just had a letter sent to me from a collections agency about an unpaid bill which was created when i left @EE for @O2 (good choice btw, 02 reception much better). @EE didnt bother to contact me about the bill but i do have a damaged credit report now. Keep on them& leave

  • __liljessxo
    Jess McGuffie 🍒 (@__liljessxo) reported

    Haven’t had service for two days now @O2 what’s going on 😡😡😡😡

  • 1_tpickles
    Tom Pickles (@1_tpickles) reported

    @O2 Your network coverage just seems to get worse

  • X_kel89_X
    💞Kel💞 (@X_kel89_X) reported

    @O2 anyone thinking of going with O2 this Christmas...DONT! Had the most awful experience last 2 years. All ******* liars and disgraceful customer service! Shop elsewhere! You might think your getting a good deal but your be very very disappointed!

  • harrynjakesmum
    Alison Turner (@harrynjakesmum) reported

    @BMTurner88 @O2 Still pissed they never called back about the upgrade/complaint and giving out my details to an outside company ...

  • RDZ_photo
    Helen Rhodes (@RDZ_photo) reported

    @O2 a phone mast in my area isn't working. Any idea on how long they take to fix

  • Little_john90
    John🍼 (@Little_john90) reported

    @O2 @AppleSupport - I'm unsure if im not seeing things or its actually there as me and the technician wasnt able to see anything during inspection. Thank you to both o2 & Apple for your continued support, great customer service recently 🧡.

  • THErealJackMcN
    Jack (@THErealJackMcN) reported

    @O2 hello i really need help with phone calls and texts as they do not seem to work for my phone all the time and its quite frustrating because i expect calls and texts but they dont get through to me which is quite annoying

  • louise_sarah
    Louise (@louise_sarah) reported

    Oh great can tell I'm back in the UK as no @O2 service.

  • Phil_Gooch
    Phil Gooch #FBPE (@Phil_Gooch) reported

    Looks like @O2 is down again, intermittent ‘No service’ and no data

  • lainiec1
    lainie c (@lainiec1) reported

    @O2 no service again . When is this going to be fixed

  • ShannonJMusic
    ShannonJody (@ShannonJMusic) reported

    @O2 I have had no service all day! what is going on!!

  • Yorksims
    John Woods (@Yorksims) reported

    @NotFakeNewsz2 @hhyphend @giffgaff @O2 I think the "sim not valid" message means your Nokia is locked to a network other than O2 so won't accept your giffgaff sim.

  • shit_rock
    future of the (left) (@shit_rock) reported

    @sunbane7 @O2 @Aerial_Direct didn't read the emails sent afterwards because as I was aware I was a customer of o2 - not Aerial Direct. Sadly they've 'lost' all the calls where I outlined what was required and only kept the one where the agent reads t&cs to an elderly relative (contract is in their name)

  • shit_rock
    future of the (left) (@shit_rock) reported

    @sunbane7 @O2 @Aerial_Direct problem is the contract (rolling, as far as I aware) was agreed in May - and now to 'upgrade' i'm being quoted a price which would be £520 more over 3 years than if a new customer with o2. Actually shaking with rage here.

  • LynseyBastian
    Lynsey Bastian (@LynseyBastian) reported

    @O2 All upgrades on the app are 36 months...Never used to be the case at upgrade

  • stac1318
    Stacey (@stac1318) reported

    @O2 can someone help with a pac code asap

  • LaurennLoveey
    Lady Lauren Egerton (@LaurennLoveey) reported

    @O2 customer service is shit and communication between O2 & O2 recycle is a joke. Been bounced from one to the other all whilst you hold my device and refuse to return it. It’s my property and I will report it stolen to the police.

  • Philbig83
    Philippe Bigeat (@Philbig83) reported

    @O2 Your network in London Chinatown is appalling. 3 bars of 4G and nothing works. Don’t bother covering and area if you can’t take the load.

  • mikey5780
    Mikey (@mikey5780) reported from Eaglescliffe, England

    @O2 Data still doesn’t work, useless. Someone get back to me so I can cancel my contract

  • Boneyjb
    John Bone (@Boneyjb) reported from Longbenton, England

    @O2 i have DM’d you but im awaiting a response still as my complaint has been ignored

  • hollycoptaaaa
    Holly Pasha-Lee (@hollycoptaaaa) reported

    @O2 when my upgrade arrived it was faulty, due to a mistake on your part my phone wasn’t replaced until six days later and then the Network went down. I’m paying a huge amount of money that I couldn’t use for a week. I tweeted you last week. I’d like compensation for that week

  • abiob1988
    Abi O'B 🤦‍♀️ (@abiob1988) reported

    Stuck on a @VirginTrains with the worst signal thanks to @O2 #LIVMUN

  • philipsellers5
    philip sellers (@philipsellers5) reported

    @TinyDancerLou @O2 Congratulations Louise, I usually have to terminate a call to o2 early to avoid becoming dazed and confused.

  • markpurdon6
    mark purdon (@markpurdon6) reported

    @O2 Chrome is not working properly with your servers

  • MicraNicola87
    Nicola Caulfield (@MicraNicola87) reported

    @O2 I'm massively disappointed that it's taking this long to fix and after being a customer for over 10 years I will be cancelling my contract as soon as my current device plan pays off. 8 months now, just isn't good enough

  • itsSamAce
    Sam Ace (@itsSamAce) reported

    @O2 what an awful network, robbing people’s money this time of year, disgusting

  • Jakean27
    Jake Neilson (@Jakean27) reported

    @O2 network Down in S70 Postcode, grrrr can't send texts, make calls, only use wifi sort it out please #mastisdown

  • Lauuurraaaax
    Laura 🥀 (@Lauuurraaaax) reported

    I pay £20 for my @O2 top up and within a few days of doing so they have a technical issue which somehow has used almost all of my internet on my bundle leaving me with only 50mb left... How is that fair!

  • steven74286
    Steven P (@steven74286) reported

    Hi I'm having problems with Argos gift card on 02 priority they won't accept the code what's shown too short it is needs to be a 16-18 code so they can input it into cashier's machine ta @O2

  • BillyHughes555
    JFT96 (@BillyHughes555) reported

    @O2 are there issues in Liverpool, no data network available.

  • RiemaBelam
    Riema (*●⁰ꈊ⁰●)ノ Commissions open! (@RiemaBelam) reported

    Never using @O2 again. It's a joke and too much stress just before christmas. i am so done!!!!

  • Ryan__Lawrence
    Ryan Lawrence (@Ryan__Lawrence) reported

    @O2 rip off!!! Every month I have to call and get inclusive zone included yet charged every single time.......useless network!!! Don't bother people!!!

  • AmyB14105
    Amy Elizabeth (@AmyB14105) reported

    Why does your o2 chat never work @O2

  • Steve_BWG
    Steve Schofield (@Steve_BWG) reported

    @O2 hi, i am a former customer and have an iphone 6 which i used while on o2, how do i get this unlocked as i am unable to log onto my old account now

  • JimmyHarwood1
    Jimmy Harwood (@JimmyHarwood1) reported

    @StephenAFenwick @O2 @EE (Previously an O2 customer) Literally got a new phone with EE last month. The price difference is negligible, But the data speeds on EE are 3,642% faster than O2.

  • _Kerry_Jane
    Kerry-Jane (@_Kerry_Jane) reported from Portsmouth, England

    So @O2 today I’ve had 3 separate order emails all telling me my order is on its way, all with separate reference numbers, all of which say “no result found”!! not to mention you’ve already changed my tariff over!! What is going on! Such awful customer service! 😒

  • DavidSm02678000
    David Smith (@DavidSm02678000) reported

    @O2 You just refused to swap a new unopened black iPhone for the one my daughter wants for Xmas citing 28 days. I recommend others ditch this company. All my other phones are with EE. Many tha ks for ruining her Xmas. Disgusting customer service. I want an immediate cancellation

  • DHammy1971
    DHammy1971 (@DHammy1971) reported

    So @O2 tell me the bar is lifted - TWICE. Things didn’t seem right so called again and ******* down - the bar hasn’t been lifted at all. Hours wasted due to incompetence 🙄

  • RaymondL0ve
    Raymond Love (@RaymondL0ve) reported

    @StephenAFenwick @O2 @EE And poor signal with O2

  • TinyDancerLou
    Louise Andrée Douglas (@TinyDancerLou) reported

    Thanks so much to SUMAN who took my call today at @o2 customer services 🙏🏼 sometimes it really is better just to chat to someone than have a moan on the internet 😂 excellent customer service , Thankyou! 🙌🏼

  • DHammy1971
    DHammy1971 (@DHammy1971) reported

    So @O2 tell me the car is lifted - TWICE. Things didn’t seem right so called again and ******* down - the bar hasn’t been lifted. Hours wasted 🙄

  • gerbera70
    José (@gerbera70) reported

    @O2 internet connection is really slow 😳

  • benson_rules
    rubber duck duck (@benson_rules) reported

    @O2 no phone service or data again!

  • DavePayn1963
    Dave Payn (@DavePayn1963) reported

    @StephenAFenwick @O2 @EE Different experience for different people, I guess. O2 were meant to put their service on a Scottish Futures Trust-funded 4G mast where I live but have now declared they’re not interested. It’s now a white elephant. EE much more available here.

  • chrlnkrx
    CHRX (@chrlnkrx) reported

    @o2 I’ve had problems with my 4G since your systems went down. Sort it out!!!!

  • TheBespokeBuild
    The Bespoke Build (@TheBespokeBuild) reported

    @O2 I’ve don’t see how this helps.. I’ve looked in my area to see what the issue is and a mast is down... AGAIN.. I spend over £1000 pounds a year on o2 for ALL my networking.. as we don’t get any broadband, fibre or otherwise..

  • crobinson_98
    ᴄʜᴀʀʟɪᴇ ʀᴏʙɪɴsᴏɴ (@crobinson_98) reported

    @O2 are you taking the absolute piss!!! I have no service AGAIN. I might just decide to cancel my direct debit if you’re gonna decide to cut my service.

  • chrlnkrx
    CHRX (@chrlnkrx) reported

    4G hasn’t been working properly since the server was down, @O2 sort it out!!!!!

  • DebJBates
    ❤ Debbie Bates ❤ (@DebJBates) reported

    @O2 I’ve reported a problem. Signal keeps dropping to no service.

  • crobinson_98
    ᴄʜᴀʀʟɪᴇ ʀᴏʙɪɴsᴏɴ (@crobinson_98) reported

    @O2 are you taking the absolute piss here. Yet again I have no signal!!!!!!!!!!

  • Laura_Louuise
    Fa La La La Laura 🎄☃️ (@Laura_Louuise) reported

    @O2 But I’m the customer who has reported this, I don’t expect to be ‘hit on’ by a staff member of your company. It’s harassment. I would like to know the outcome.

  • Hay_ley_anne
    hayley (@Hay_ley_anne) reported

    @O2 swapping from vid to O2 was my biggest regret of 2018. I rarely get any internet signal. It’s absolutely ridiculous.

  • Ouchy
    Jim Holden (@Ouchy) reported

    @O2 Yeh I contacted them and they never replied. I contacted the company and they didn't reply either. As soon as you leave Waterloo data comes back. Waterloo bridge is just a void.

  • MiguelHowe
    Mike Howe (@MiguelHowe) reported

    @DazzMatthews73 Raised this with @O2 previously. Signal around Wolverhampton, Wednesfield area is poor. Around the ground, non existant.

  • Systxms
    Systxms (@Systxms) reported

    Everyone was bashing @O2 for their two day connection problem yet their hotspot that I’ve created on my phone had been more consistent than virgin media’s network connection. Come on the problem was supposed to be fixed 4th December. We even upgraded. @virginmedia

  • johnnwilton
    John Wilton (@johnnwilton) reported

    @O2 mum pays her brother's phone contract and sadly he had passed away. To cancel she has been told she has to pay off the contract. That's very caring of O2