O2 Outage

@O2 @virginmedia The 4G on O2 is so slow I could down load a tape game on my Vic20 faster @O2 sort out your 4G

The 4G on O2 is so slow I could down load a tape game on my Vic20 faster @O2 sort out your 4G

@O2 Why do I end up in a never ending loop trying to update my billing address on your website? What am I missing!?

@O2 So what you're saying is that you can't get somebody to call me back? Can I ask why that's not possible? Out of interest, if I do call your "customer services" what's the current average wait time?

@O2 @William1994L Seems a reoccurring issue!!!

@O2 ordered an upgrade over a week ago, garunteed next day delivery, paid £300 to upgrade early and I've had not so much as a text about my order? Your website says 6+weeks for delivery now!!!! Can't get through to anyone that can help. Been a customer for 9 years as well #02

@O2 getting absolutely fed up with the way I am being treated by o2! Spent so much time over the phone/ on the chat being advised my issue is resolved - only for it not to be. You advise me it’s a ‘technical error’ that is resolved …. Still at square one

@O2 Great, so if you understand my frustration, how about you arrange for somebody to do something apparently radical for a communications company and erm....call me back??? That would be a start towards delivering just a modicum of good customer care?

@O2 can you tell me why my mobile signal and data signal are so rubbish today in Nottingham. It's really starting to get to me!!

@O2 Thanks for sharing that, but it still doesn’t help me get to @TheAthleticUK and talk to somebody. I’ve been an O2 customer for 15 years and whilst I appreciate the problem is with a 3rd party it’s your name attached to it and I’m really disappointed.

@O2 @virginmedia So will this improve the mobile network because the mobile network in Somerset is shocking could get a single half the time

@O2 So where do I go next? I signed up to a free trial you offered me and I’ve now been charged £59.99. Since @TheAthleticUK don’t respond I’d like your help please.

@O2 @TheAthleticUK @TheAthleticMike Can you help?

@O2 Yes both my friend's code and mine was apparently invalid to the cashier so she was going to charge us £5.90. The countdown was ticking away so I don't understand. It was at Caffè Nero in Pinner, Harrow, London. The individual who served us was very rude about it.

@O2 why does is take less than a hour to open a phone contract but 9 months to resolve a credit file issue that your team created. Which may I add has negatively affected my Credit Score to the point that I cannot get a mortgage. 👍

@O2 are you ever going to fix the data speeds in the Ne639bb area? I've been waiting for over 7 weeks now. It's ridiculous! It doesnt take this long to do work or to fix a mast as your website keeps saying.

@O2 you have taken money from my mothers account for over 2 years for a phone she returned , and we have spent over 6 weeks trying to get the refund you agree is due , fobbed off from pillar to post and no one is helping , is this really how you treat your most vulnerable clients

@O2 Where can I get help adding a one off bolt on ? Texting an advisor on my O2 app and for some reason they cannot do it??

@O2 I have messaged you. I can't believe an international company would not put this right for a customer. We are all suffering atm. You are a worldwide multi million pound company and I'm on Universal credit due to Covid. This wouldn't even affect you but will damage me severely

@O2 Apple website? I’ve looked on that page already and it wasn’t helpful. I got these AirPod pros from o2 just two weeks ago and the audio hasn’t worked at any point. I’d expect this is an o2 issue as I didn’t purchase from Apple they cannot help me…

@O2 The emergency alert test. Was LOUD. Guess that means it does it's job, eh. XD

@O2 The emergency alert test. That was LOUD.

My @O2 phone just did that emergency operator test sound. It's actually a scary sound. If that ever goes off for real you know about ten minutes later we'll all be dead.

@O2 Already done that. Got no data signal at all and my phone signal is on one bar. Hope nobody wants to get in touch with me!

@O2 please can you reply to my DM, I have had no communication regarding my issue at all 👎

@O2 I didn’t get this notification? Do iPhones not support this feature?

@O2 hi i recently received AirPod pro’s from you but the voicecalls/voicenotes etc quality is awful. I can’t even be heard properly by the receiver it’s inaudible :/

@O2 hi how can I change my father in laws contract which has expired. He's had throat cancer and is hard to make out. I've been to an o2 shop, can't change it, I've spoke to three reps of 02 online who haven't been able to help much.Due to GDPR they need to chat with him,

@O2 Gotta get a signal to receive a gov alert 😑

@O2 have a problem with there southern mast, connection down but nobody informed. Paying for a none existent service spoke to there customer service in South Africa who informed me if I'm not happy go elsewhere. 🤔🤔 Great device, not.