O2 Outage Report
Why is my O2 service not working?
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 09: Problems at O2
O2 is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (15%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Stourbridge, Blackburn, London, Keswick, Birmingham, Dublin, Poplar, Hackney, Manchester, Oldham, Brentwood, Sittingbourne, Muswell Hill, Gravesend and Ashington.
| City | Problem Type | Report Time |
|---|---|---|
 Stourbridge |
Internet | |
| Blackburn |
Internet | |
| London |
Phone | |
| Keswick |
Phone | |
| Blackburn |
Internet | |
| Blackburn |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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MDᚱew.Hangry
(@MDrewHangry) reported
@LordMangX @O2 Telephone providers providing the worst telephone line support is the biggest gay of the 21st century
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Dann’sdad
(@sparehead54) reported
@O2 help. I can’t seem to get through to 4444 to top up my PAYG phone. I’m in Florida at the moment. I’ve tried the internet too but keep getting a message saying there is a problem so that doesn’t work either!
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Lord Mang
(@LordMangX) reported
@O2 Your service is an absolute joke. Every time someone tries to ring me they're put through to voicemail.
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Beck👸🏼
(@BeckTwiFreak) reported
@O2 the app crashed when I was trying to do the 12 month tastecard thing now it won’t let me reuse the code but when I log in with the details I was using before it crashed- it’s asking me to pay? Help please 🙈
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Wendy Jefferson
(@wendyk1501) reported
@O2 Thanks I did ring O2 and reported the problem it’s looks like a scam the number is blocked so they can’t contact me
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Tony Cohen
(@2Virgil) reported
@O2 it 3 for being charged for 2 contracts on 1 phone you won't cancel and deliver a phone to my work address like I asked but as your advisor has put the order through without asking me if I wanted it sent home or to a different address if I could score you a minus I would
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Annabelle 🇨🇴
(@annabellediana1) reported
@O2 I claimed my tastecard but never received an email?? it has been a week now so I am unsure what to do!
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Ronny Allan
(@RonnyAllan1) reported
@O2 worst customer services in the world!
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Soph
(@SophAnnabelle28) reported
I never recieved my taste card email last week fornthe priority.....@O2
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Peter Fitzpatrick
(@petefitz52) reported
@O2 priority Play on Monday keeps saying there's a problem and booting out of any chance of even playing for prize Not a good look What's happening?
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neha
(@grandegilmore) reported
@lordasrieI @GrandeTourNews @o2 help!
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Lord Mang
(@LordMangX) reported
@MDrewHangry @O2 call centre people can't even understand me and I can't understand them. going to cancel today. wankers
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John Mercer
(@Merse2506) reported
@O2 why am I still waiting for O2 to sort out why i cannot access the O2 APP? Its been 6 weeks of my new phone and tjet are quick to take tje money but service is shocking. As a VM custimer its now double shockung customer service. I need to escape fron these contracts
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mayert🇺🇦
(@impsmayert) reported
@O2 hi I put the belkin power bank in my basket and went to use it today, came back code out of date, your site said use by 9 tonight can you help please
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Tony Cohen
(@2Virgil) reported
@O2 cont a phone i ordered and yes you charged me for the contract when I am still paying another one with you ans dont have a phone all your CSAs are great at stating the company processes but will not help a customer. where is my phone do you care how do I get money back
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crayge revell
(@CraygeRev) reported
@stillgray Get him cancelled in the UK, he has shows at @O2 arenas all over the UK soon! Get these shows cancelled or I wail never use your services again! Phone contracts will be moving to @EE if these shows continue!
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Darren
(@2SortsNorfolk) reported
@o2 Can you sort out your data network please? I’ve not long upgraded on the back of you telling me 5G is the way. It’s worse than 3G! Anywhere built up, the problem arises. Phone is unusable when it’s like this. It’s not a new issue either. It drags on and on.
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ant / אנתוני
(@anthonyden1) reported
In early November the openly antisemitic pieces of trash bob vylan will play at 02 venues in Leeds Manchester Glasgow and London If they are allowed to play these “gigs” they will bring the name of 02 into disrepute and I will cancel very contract I have with @O2.
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ᴊᴇɴɴʏ❁
(@webjenny) reported
@virginmedia @O2 Just going round in circles. I can no longer sign into MyO2 using the email address I’ve always used and no one can tell me why. I can’t link my O2 number to the new Virgin account I created with a different email as it says my details (dob & postcode) don’t match. Awful service.
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jenny
(@jenny_cantell) reported
@O2 how long does it transfer a phone to sim only. My daughter has now been waiting not 48 hrs, not 1 week, not 1 month... come on, this is poor customer service. A formal complaint will be made!
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pponty
(@valleycommando1) reported
@O2 Losing the will to live with new O2 sim. Every single card I've got declined for £10 top up via web or phone. About to give up and try vodafone. Very poor indeed.
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Darren
(@2SortsNorfolk) reported
@O2 I don’t have either of those. I’ll go into the O2 shop and have a moan in there. No point in calling CS as they’re in South Africa and have no idea what network congestion is or means. And I haven’t got 45 mins + to sit in the queue.
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Tony Cohen
(@2Virgil) reported
@O2 if I thought you were bad yesterday it's got worse today. customer service at its absolute worst. ordered phone since spent 7.5 hours on phone chasing same and awaiting a phone call. Yep no one called. DHL are crap and you can't speak to them all I want is a phone that i
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laney
(@djecho42) reported
@O2 whats wrong with your website login to my o2 please
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Eppie Churcher 🎲
(@17Hepzibah) reported
Hello @O2 Team, any news on a replacement mast near The Plain in Oxford now the Sainsbury's building is going? 5G/4G reception is awful now in the area.
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Ollie Redding 🏴🔴
(@olivernunn93) reported
@O2 what has happened to signal on your network in the past 6 months! Service is shocking. After nearly 20 years with an o2 sim/contract I’m debating moving. I struggle for signal everywhere!
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Alexander Edward Jackson-Smith
(@JacksonSmithA) reported
@GottaBigMouth @BobbyVylan The problem for @o2 is that if he says something like this again at an O2 venue then it will be associated with the company too... ouch.
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Mrs P.Haro. Claire
(@mrspharoclaire) reported
@TPointUK @O2 You need to cancel this thing
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Aaron
(@aarxnja) reported
@o2 genuinely has the worst 4G/5G in the country. Useless. 2 bars of 5G yet can’t ******* load anything or send anything.
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ᴊᴇɴɴʏ❁
(@webjenny) reported
@virginmedia @O2 I’m not on Facebook and don’t want to make an account just to talk to you. I’ve tried phoning & live chat to no avail. I’ve been with O2 for over 10 years but it seems Virgin have ruined the service.