O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (26%)
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Total Blackout (12%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Croydon, Redruth, Plymouth, Rossendale District, Maidstone, Cleator Moor, Fulham, Whitehaven, Loughborough, Hampton, Leicester, Malmesbury, Worcester Park, Birmingham and High Wycombe.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Phone | |
| Redruth |
Phone | |
| Croydon |
Internet | |
| Plymouth |
Phone | |
| Rossendale District |
Total Blackout | |
| Maidstone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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just me
(@PHILROOKS) reported
@virginmedia After many calls to @O2 and having to raise a formal complaint, it has now been resolved. Such a shame a simple error tool a complaint to be resolved.
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Nicola Chalmers
(@glenry) reported
@O2 To pay even though I haven’t used them as EE didn’t complete the port of numbers until the 13th. I’ve explained the reason I had to leave was because I couldn’t use them as no signal but she just kept repeating herself but I don’t know if she didn’t understand
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Davesh
(@Davzyy) reported
@O2 hello how do i get my data doubled with the Volt offer? Im a customer of both o2 and Virgin Media but cant see my data been doubled??
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Chris Moroney
(@chris_moroney25) reported
@virginmedia I have, but as an existing cust I thought that being promised both a specific package, and repeated callbacks by both the normal customer service and the retention team might mean something. @richardbranson I’ve been an @O2 for over a decade, maybe learn from them how to do CS
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Jade Dean
(@jadedean77) reported
@O2 Hi, I’ve had no mobile signal all week because there’s apparently a mast issue in my area, it was supposed to be fixed by now but every time I check for an update the fix is pushed back - now says another 5 days!!! Please help - I can’t use my phone unless on WI-FI
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ariff *LIVID-19*
(@raz_007_) reported
@O2 Hi. I double checked & no issue on the phone settings side. This issue was originally reported on 6 Feb at around 0830am to 202. The error was recognised on the customer service side and a form was filled out to resolve with a 24 SLA. I am still waiting and still unresolved 😢
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ChrissyG
(@benefitnerd) reported
@O2 My 77 year old MIL has had phones ordered fraudulently in her name. Reported to police. Tried to talk to you but told she ordered them. Has been so stressed she has had a stroke. Can someone please help us?
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Mike W
(@tete_blanche) reported
@O2 want to cancel my contract, can I do this online or still have to phone up like the old days and be on hold ages?
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lana
(@p0ssiblylana) reported
shoutout to @O2 for taking £400 of my money and giving me no receipt/acknowledgment whatsoever spoke to customer services and was told that this is a ‘common problem’. what a joke
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RAYZ
(@justicefingers) reported
@O2 switched to you before xmas. Signal where I live is patchy. At home is just about ok but a lot of areas close where I live I get no signal @EE used to be with had a faultless signal pretty much everywhere. Really regretting my switch right now. No hope of cancelling is there?
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Sparkiemark
(@spark1emark) reported
@chrisrogan @EE @O2 Not when you can't make a f***ing phone call on 02 and have to walk half a mile down the road.
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Aruj
(@Aruuj_x) reported
@virginmedia Tried to ring your CS team they won’t let me speak to a senior manager to get my deadlock nor provide me with anything to show they are dealing with my case. Complete waste of time and ridiculous way to treat a customer who’s coming from @O2 .
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Maisie the Tortie - NHS - Get Boosted!
(@maisiethetortie) reported
@Florenc00526929 @O2 @SkyBroadband can you help please? This is ridiculous.
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Danielle Gordon
(@D_GDN_17) reported
@O2 shocking customer service! No signal at home or when out, waiting 48 hours for a call back. What an absolute joke! I took out these sims for myself and daughter but she can’t get in contact with me and has special needs. Absolutely useless!!
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ariff *LIVID-19*
(@raz_007_) reported
@O2 - I have been on unlimited data since October 2018, on the same tariff since. I haven’t changed anything, and my o2 app confirms I still have unlimited data. Yet my data is not working. Can you please fix urgently. This is a P1!!!
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JamesB 🏴
(@MW1CGG) reported
I have the best e-mail address in the world for my name. Had it since the 90s. @o2 are the only ones that won't accept it because their e-mail validating code is crap. I had to create an alias because they won't accept only one character before the @.
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Nicola Chalmers
(@glenry) reported
@O2 No I haven’t . I ordered 2 sims on the 29th of Dec but because of Christmas backlog and then new year (Scotland ) bank holiday 3 and 4 th of jan no mail until the 06th. We were getting next to no signal where we live so I cancelled on the 09th and got our pac codes and took
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Joel
(@joeIIlll) reported
@O2 any issues in the Manchester area? Got 1 bar
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Deanna Mauro 🧡
(@deanna_mauro) reported
@O2 Can I please get in touch with someone about reconnecting my service?
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Rob Woods
(@RobWoods31400) reported
Things I was looking forward to doing this afternoon... Signing up to #Volt2, as an @O2 and @virginmedia customer. Things I wasn't looking forward to... Playing the "Magic B****y Roundabout" between the two websites, with no way in to signing up at either 🤬🤬🤬
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Ronan
(@Ronangerard) reported
@O2 I’m a a monthly o2 customer how do I get the priority app in order to get the Greggs deal
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Nicola Chalmers
(@glenry) reported
@O2 but it takes 24 hr-48 hours for a manager to phone you back. Cancelled my contract 2 days after my sim arrived as I couldn’t get a signal but still trying to charge me the full contract even though they can see I haven’t used it!
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JamesB 🏴
(@MW1CGG) reported
I have the best e-mail address in the world for my name. Had it since the 90s. @o2 are the only ones that won't accept it because their e-mail validating code is crap. I had to create an alias because they won't accept only character before the @.
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Morris Hickey # NOW LET'S SEE THE END OF SADIQ #
(@Morris2906) reported
@O2 Your customer service, both on-line and telephone, is appallingly poor.
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Sam Roberts 💙
(@Roberts24Ms) reported
@O2 changed contract but still with O2 yesterday day, & then lost service. Have tried Twitter DM & Support on the app. Still no luck. Online network checker says all ok; agent on chat says it's mast in CT5 but problem was first in CT1-help!
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ShazadaGlacier
(@GlacierShazada) reported
@O2 I’m here because I can’t view it at all. Every time I try to find it, the website just goes to my bill where there’s a break down of charges but it has no where for me to cancel the monthly charges or see what it’s for.
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Paul Hobbs
(@Hobbsywobbsy) reported
Hello @O2, my wife upgraded our virgin, it included an O2 sim. The account has been setup in someone else’s name (I have her name and address), but you’ve successfully managed to setup a direct debit and charge us. We’ve spent hours on the phone to virgin and yourselves. Help??!
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ShazadaGlacier
(@GlacierShazada) reported
@CitizensAdvice @o2 for me not to be able to cancel my subscription from the o2 website or the @disneyplus app/ website, is this not a subscription trap? On Disney I’m referred to O2 where I’m able to upgrade very easily, add on extras easily but to cancel and view- impossible
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Marketing News📈
(@Mketg) reported
@Ofcom @O2 I've been trying to do that but they refuse to contact me to discuss the complaint. 3 separate people have promised that a senior member will call (with deadlines) and they don't.
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Davesh
(@Davzyy) reported
@O2 why can i never get hold of any agents on the o2 online chat/ phone or whatsapp! One of your agents has totally messed up my upgrade, how do i get this rectified?!