O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (56%)
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Internet (22%)
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Total Blackout (13%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Bradford, Huddersfield, Barnsley, Chesterfield, Cambridge, Manchester, Leeds, Newham, Wimborne Minster, London, Southwark, Lewisham, Ealing, Nottingham and Southend-on-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Bradford |
Phone | |
| Huddersfield |
||
| Barnsley |
Phone | |
| Chesterfield |
Total Blackout | |
| Cambridge |
Phone | |
| Manchester |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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NoFixedAdobe
(@GrahamSievers) reported
@O2 how can I speak to someone fpr support?
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krish
(@krish55481445) reported
Bad net work in Se6 since April until today @O2
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Moulay Of
(@MoulayOf) reported
@VodafoneUK @mouthwaite You are too expensive Guys, but reliable Signal as good as @O2 :)
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pαige 🦋
(@_paigej0rdan) reported
@O2 i paid my bill sunday at lunchtime and my phone still hasnt been reconnected to the network, 33 hours later. whats going on?!
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Jodie Webb
(@helltopayy) reported
Had no signal or 4G all day so can’t make important calls whatsoever @O2 bit weird how I’m seeing this everywhere since you’ve joined with Virgin. Yet you network tracker claims it’s fine when it’s quite clearly not!! One of many disgruntled customers!!
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joe
(@joey_davis88) reported
No signal for over 3 months... Countless calls to @O2 and @SamsungMobile... Visits to store in person and no help or resolution. Never known such poor customer service. And still charging me £40 a month!!! Pirates and criminals
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Dan Breen
(@wh4tth3puck) reported
Have just received a scam call claiming to be from @O2 with a 40% discount. This appears to be an account take over scam. If you receive this, it will sound genuine. Hang up and contact O2. DO NOT GIVE OUT SECURITY INFO OR PASSCODES - even as a joke.
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Marisa Kellett
(@MarisaK009) reported
Best mobile phone provider? With @O2 terrible connection out of contract who do I move to?
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Susan Wedlake 💙 💙💙
(@Werblake) reported
Dear @O2 : recently, you kindly offered me 3 months free of certain services, & I chose Amazon Prime. Since then, I've been getting calls saying I owe Amazon £79 for my 'Prime renewal'. Is this a coincidence, & a scam? If real, please cancel my 'free' offer at once. FFS 😡😡
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@N i C P a n d o l f i
(@NicPandolfi) reported
Hi @O2 tried to call you about my upgrade, signal dropped/call, you didn't call me back, I live in a mountainous region of UK known as Suffolk, I tried the website but that had an error message, do you take inquires via postcard?
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George Shanks
(@GeorgeShanks91) reported
@O2 @AdrianMcCann2 Ive only ever been with O2, 0 issues in about 15 years
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Mark H 💙💚❤️🏥
(@MarkH_Photo) reported
WTAF?? So I've been kept in a queue for over an hour waiting for @O2 customer services to answer my call and now they've just closed the phone line down for the night. Unbelievable.
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Bogue
(@GingerBogue) reported
@O2 my phone signal and internet has been shocking since you merged with @virginmedia
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Carol Batchelor
(@CarolBatchelor7) reported
@O2 please help, I have had no signal at home for 2 weeks, your staff keep saying it's a problem with a mast and don't know when it will be fixed ! I am at home alone caring for a disabled young man, I NEED to having a working phone
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Bill Butcher
(@wcbutcher) reported
from
Woburn Sands, England
@O2 Yes there is still no phone signal and no 4G at MK43 0PS
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Gospel of Matthew
(@matt_peaks) reported
@MarisaK009 @O2 I’ve been with @EE for years, not had 1 problem 👌🏻
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Stacey Toman
(@staceytoman) reported
@O2 can I get help in keeping a number after changing from pay as go to pay monthly. Online form keeps coming up with error
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Lee Shields
(@LeeShields1101) reported
@O2 hi there, can you help? I have learning disabilities, and I'm trying to explain to my older brother about a SIM-Only deal. He's currently paying for the "all-rounder" Bolt-On and it's just not good value at all. What's the best option for him?
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emma cunningham
(@emsjc1) reported
@O2 i haven't been able to make calls, text msgs, access any internet all day yesterday & today , i can only access internet via wifi. What is the issue? I am waiting on important calls and I'm unable to receive them? This also happened a few days last week!
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emma cunningham
(@emsjc1) reported
@O2 This just tells me there is an issue with a mast in my area but i have had these issues all day yesterday in a different area which says no issues with masts in that area?What am i supposed to do now?I literally have no use of my phone for calls and texts,& only Internet in WIFI
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Number 6
(@optimismsflames) reported
@O2 No voice, 4g data or messaging on 7 devices and yet you coverage checker say no issues in our area!!
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Craig Lee Mitchell
(@mitchell_craig) reported
@O2 Whats point in looking at a guide ? It's not guna improve your network is it
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Alexandra
(@alexandrawrig) reported
@O2 Hi I was told to ring your Manchester market street store about an ongoing problem with my phone... I have rang 31 times since yesterday and not one person has answered?
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Paula Maria
(@PaulaMaria84) reported
@O2 Hi I need urgent help. Spoke to someone on live chat regarding my esim second phone line that had no service. She said she was activating it but in doing so she’s cut off my main phone line????
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♡ Gem ♡
(@GemLouise1987) reported
@O2 @virginmedia Yup and ever since your service and signal has been 👎🏼👎🏼 15 years I’ve been with you, as soon as my contract is up I am gone
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Justin
(@JustCld) reported
@jaguar pivipro becoming every bit as problematic on my #FPACE as intouch control pro was on my Evoques. Constantly forgets profile. Spotify and incontrol need to be reset as they work then stop.4g signal from built in sim poor maybe you should ditch @O2 as their coverage is 👎
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krish
(@krish55481445) reported
Worst network on Se6 since April @O2 .
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Darren Lawrence
(@radiodaz) reported
@O2 Signal in my area says a mast isn’t working. Can you update me on when it might be fixed. (Leysdown-on-sea, Kent)
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Fallon Barton
(@FallonBarton) reported
Anyone else on @O2 losing signal constantly 😭
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Bill Butcher
(@wcbutcher) reported
from
Kidlington, England
Now that virgin are taking over @O2 perhaps we might get a phone signal and 4G in the MK43 post code area.