O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (61%)
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Internet (18%)
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Total Blackout (12%)
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Wi-fi (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Hawick, Plymouth, Kettering, Leeds, Peterborough, Newark on Trent, London, Bradford, Eastbourne, Sunderland, Liverpool, Edinburgh, Harringay, Evesham and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 Hawick |
Internet | |
| Plymouth |
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| Kettering |
Phone | |
| Leeds |
Internet | |
| Peterborough |
||
| Newark on Trent |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie Gough ☁️
(@getofmeland) reported
@O2 So I am now without a phone for up to 24 hours? When the website said an hour? Also after doing the sim swap I had signal which last an hour, I got text messages through as well
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Jonathan Ellis
(@jonnyellis74) reported
@O2 Just arrived in the US, but have no network or data despite having O2 Travel. Can you help?!
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Joanne
(@Joanne268403163) reported
@O2 You tell me that you don’t “guarantee a fault-free service” - so basically, tough. Now nearly 3 weeks without a signal due to your faulty equipment and no meaningful update to confirm you’re actually doing anything. 3 phones with o2 in this house. You’re a disgrace.
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D1X1Eone
(@19dixie87) reported
@O2 Complaint more about virgin (see other reply). o2 complaint is about the ridiculous q’s I was being asked on live chat and on call. Said I didn’t received sim but then asked to confirm the sim num then proceeded to ask me for the code that was sent to o2 sim. Full complaint tmro
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ihatehackney
(@londonayerish) reported
@O2 what an awful first day with you! Spent 30mins on chat trying to get my PAC code transferred then your customer service cuts off once connected!
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Daniel McGwinn
(@DMcGwinn) reported
@O2 can you raise issues with an 02 priority offer on here or is there a seperate place to do it?
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Confuzed Penguin
(@C0nfuzedpenguin) reported
Anyone else struggling to get a contract with @O2 they keep rejecting me because I don't meet some business policy minimum. Credit score is 1 point off excellent. Been a loyal @EE customer for nearly 10 years but work is part of the o2 open scheme so want to change. Baffled
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Kaz77
(@Karen70181995) reported
@O2 your customer service has gone downhill lately….loyal customer being mucked around…..maybe time to switch….
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James Cooper
(@little_jim) reported
@O2 wondering when you were going to restore signal to my phone, had a number port go through yesterday morning, had no service since. Done all the usual restart phone, reset network settings etc. using an Esim in an iPhone12Pro. Thanks
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Lee
(@LeeW_78) reported
@O2 Hi. Thankyou for getting back to me. I booked A day out at the Movies on the Priority App to see the film Bad Guys. I didn’t realise it was one time use so used it twice to get 4 tickets on 2/4/22. I’ve just received an email to say order has been cancelled due to duplicate code
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Chris Price
(@TheChrisPrice) reported
On Thursday, what I assume was the first SIM arrived after all. I called @O2 and explained - no problem, I was told, she’d set that one up now for me. Just wait 24 hours for it to activate. 24 hours came and went. Still not working.
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Chris Price
(@TheChrisPrice) reported
So on Friday, the second-ordered SIM arrives and my phone is still not working. I call @O2 and they say there appears to be a problem with the first SIM but try the second SIM and wait 24 hours and it should work as they’ve fixed the issues on this one. I hold my breath.
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Tulip1992
(@67wzx9nb28) reported
@O2 trying to cancel my contract and it’s taking ages to get through to an advisor!
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Jake
(@Jake60565753) reported
@O2 I have tested it on a few different tickets and have the same problem on each. I've tried through the app and website but both using my phone
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Emily Daly
(@EmilyDaly11) reported
@o2 you are disgusting, it’s ok I’ll just pay for a service that might improve I can’t even make an emergency call ! You are not providing me with a service !! Come rain or shine I’ll trek about for 3G absolute joke just cancel my airtime huns !!! 🤬🤬🤬
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Rich Jones
(@IronRich237) reported
@O2 seriously, what the hell is going on with the signal?? Phone says full bars of 4g but I can’t do anything online #sortitout #fuming #TruckDriver
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Patrice♡
(@PatricelaMode) reported
@O2 I have been chasing your fraud customer team for over a month now! Please can I get a response?! It’s very frustrating!
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Chris Price
(@TheChrisPrice) reported
So wearily on Sunday I call @O2 customer services. I have to explain the whole situation again. The very polite fellow on the phone tells me that a note hasn’t even been made on my account that my phone was stolen. Asks for crime ref no. A bead of sweat falls from my brow.
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Dolly Daydream - Tinúviel,
(@MSEDollyp) reported
@O2 @EnglandRugby they never give up
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Sharon matthews
(@shadesofadult) reported
@O2 I want to report @dhlexpressuk because you use them for deliveries and they fail to deliver. They were supposed to deliver a new phone today and lied saying they couldn’t gain access yet my home is a normal semi detached house with a ring doorbell to prove they didn’t turn up
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Katrina
(@Treeeeen) reported
@O2 family member currently working for your company is having a terrible time and noone will give him the number for HR could you please provide me with it as he is being asked to work a questionable notice period and not being shown how to claim overtime pay.
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Lee
(@LeeW_78) reported
@O2 Ok, that’s no problem. Are you not able to see what’s been cancelled. The email has an order number?
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Charlie Gough ☁️
(@getofmeland) reported
@O2 sim swap for new phone had signal for an hour now no signal... tried resetting and removing sim.
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Bjorkiana Werbenjagermanjensen, PhD
(@myoozli) reported
@O2 is **** pass it on
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Sarah Rush
(@SarahRush17) reported
@O2 Keep being cut off chat and phone number is not working. Simply want to know why you charge me £17.79 month airtime, when your advertised charge on we site for same (more data actually) for £14.99. Dont you want to keep customers and reward loyalty?
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Cameron Meikle
(@CameronMeikle) reported
@O2 @virginmedia I have long term contracts with both, how can I access the ‘volt’ benefits please? Both customer services teams just offer to sell me more stuff lol. Any help to set this up would be appreciated thanks.
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Medukofficial@gmail.com
(@Medukofficialg1) reported
@O2 your costumer service is bad 😔
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Sol Umer
(@SolU786) reported
@O2 appalling , I have never experienced such a ridiculous situation - 4 months, 5 visits to O2 shops, multiple calls to O2, E-mails, appalling brick walls .. just to trying to pay and get additional SIM card !!! Can you define customer service for me !! ????
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Chris Price
(@TheChrisPrice) reported
But it's not the two low-lives who stole my phone who are behind my prolonged despair, although I'd love it if the bleeders were caught (they won't be) and I could give them a piece of my mind (I never will). No, the bumbling antagonist in this sorry story is @O2.
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Jake
(@Jake60565753) reported
@O2 my priority tickets isn't working. When I try to follow the link to any presale it just says 'happening now' but doesn't let me progress to book the tickets. How do I fix this?