O2

O2 Outage Report

Why is my O2 service not working?

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours

The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

O2 Outage Chart 10/29/2024 20:10

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Will O2 compensate me for the outage?

The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map

The most recent O2 outage reports came from the following cities: Ballynahinch, Clacton-on-Sea, Glasgow, Preston, Maghera, New Romney, Carlisle, Newcastle upon Tyne, London, Derry, Southampton, Dungannon, Newmarket, Manchester and Weston-super-Mare.

Loading map, please wait...
City Problem Type Report Time
United KingdomBallynahinch Phone
United KingdomBallynahinch Phone
United KingdomClacton-on-Sea Phone
United KingdomBallynahinch Phone
United KingdomGlasgow Total Blackout
United KingdomPreston Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • David_b21 David King (@David_b21) reported

    @O2 Hi! Do you know when we're going to get 5G in M7? 4G is really slow, down to about 2 Mbps

  • xxsteph_89xx Stephanie Hunter (@xxsteph_89xx) reported

    @O2 been trying to get through to someone on 202 and keep getting hung up on.I want to talk about my recently placed upgrade. Order was meant to be ready yesterday and been told there is an issue with it but cant get through to anyone. Now tried 5 times and hung up on each time😡

  • AnupMis27249409 Anup Mistry (@AnupMis27249409) reported

    @O2 terrible network service can not connect to 4G what is the point of having data if I can’t use it 😡😡😡

  • ThisIsSozan -S🌷 (@ThisIsSozan) reported

    @O2 is there a way I can complain about my new upgrade i got today as I wasn’t told it was 36 months. Do I have to call or am I able to email my complaint?

  • Secret_S_W Secret Support Worker (@Secret_S_W) reported

    If Sky mobile is ran by @O2 then they need a new provider because damn, there data is shite!!!!! Shouldn’t take up to five minutes to download an app on 4G, yet my wife who’s on @EE can download an app within seconds!!!

  • andyrennie Andy Rennie (@andyrennie) reported

    Dropped calls in TQ3 again @O2 despite you saying all fixed ! And no offer of compensation for the poor coverage over the last 4 months after you took a mast out of service !

  • chloecooper1996 Chloe (@chloecooper1996) reported

    @O2 could someone please help out. I need some answers.

  • jasonjo08513885 jason jones (@jasonjo08513885) reported

    @O2 It’s completely over Northwales! I am not the only person suffering! From this afternoon I am returning my phone to store and cancelling my direct debit! Absolutely shocking service!!!

  • EmmaSaidThis ♥♥єmmα♥♥ (@EmmaSaidThis) reported from Camberwell, England

    @O2 Is there any reason why the O2 priority app no longer works on mine or my mum's Huawei phones. Says the app is out of date, then won't let me redownload, says there is an installation problem.

  • AverageScottay Scott (@AverageScottay) reported

    @O2 what is going on with your network today, had 4G in Chistchurch and Poole but no internet at all.

  • katerolfe Kate (@katerolfe) reported

    @O2 what’s wrong with your signal? No 4G. Multiple locations. Why am I paying for a service I’m not receiving ???

  • mrmills1972 Michelle (@mrmills1972) reported

    @sabbia1968 @O2 I know when 5G 1st came to my area, the infrastructure was still being worked on. This would cause it to slow down. Now that the area has full coverage it's fine.

  • kyle_harring Kyle Harring (@kyle_harring) reported

    @bri0142 @O2 Lol cancel your contract mate I asked for them to send out a different SIM card to fit a new phone, so they just cancelled my entire service ‘by mistake’ Also got charged £15 for a Samaritans call years ago -“well you should have thought about that before you called”

  • ShivanSivakumar Shivan Sivakumar (@ShivanSivakumar) reported

    I don't know what others feel but customer services in the UK have really deteriorated since covid. I do not understand why so many people are still working from home and offering an appalling service! This current award goes to @O2

  • notsouzane souz🇨🇩 (@notsouzane) reported

    Hey @O2, why has the signal on my face home been so bad lately 😵‍💫

  • lucytmeredith Lucy Meredith (@lucytmeredith) reported

    @O2 @Ian57586675 Hi @o2 I have the same 4G issue in Harrogate as does everyone else I know on O2 here. It’s been like this for years. Usually in town centre can only get very slow 3G. I’ve messaged you several times about it, always get the same reply about the mast issue. Will it ever be fixed?

  • Jessica13917471 Jessica Humphries (@Jessica13917471) reported

    @O2 forced into a longer contract because I wasn't given a choice, upgraded to a phone with misinformation, phone faulty, customer services not much help, complaints department not got back to me.

  • ben_craig1998 Ben Craig (@ben_craig1998) reported

    @O2 My Dads looking to cancel his policy, everytime he calls he gets cut off

  • kyle_harring Kyle Harring (@kyle_harring) reported

    @O2 I’ve got signal, that’s not the problem. But it’s the speed that’s the problem… Is there any troubleshooting for this?

  • EBeesmum Sarah Barrett (@EBeesmum) reported

    @O2 hello having trouble in PL9 with phone signal. When is due back on?

  • mn_reeder Mark Reeder💙 (@mn_reeder) reported

    @garethenglish86 @O2 @SamsungUK Exactly same issue with mine too. 2 hours on phone to O2 and an hour with Samsung. Nothing. DM sent!

  • kyle_harring Kyle Harring (@kyle_harring) reported

    @bri0142 @O2 I’be had that before too, only ever have problems like then when I’m with O2!

  • jakehyslop Jake (@jakehyslop) reported

    @BobaFatt @O2 @DecembersKing Glad it’s not just me, for weeks now my signal either shows 0/1 bars, or it shows full bars but then the data just doesn’t work. In built up areas like London where signal is usually fine. O2 refuse to acknowledge it or help. Time to change networks.

  • Rizzeve Ian Risdon (@Rizzeve) reported

    @O2 I have problems using my odeon codes trying to book for tomorrow! Have you been alerted to an issue with the odeon website which means you can’t add codes @ODEONCinemas??

  • RC000083 RC (@RC000083) reported

    @O2, this issues with not being able to make/receive calls that is affecting a ‘Small’ number of customers is still not fixed. It was being fixed within 24 hours 4 days ago. Still cannot make/receive calls. It’s getting ridiculous now……

  • ajsfounded71 Stumpy71 (@ajsfounded71) reported

    Still can’t get any WiFi in the back of the lower Holte on a match day @O2 @AVFCOfficial and the less said about the PA not working either the better. Sort it out #AVFC

  • corbs536 sussie (@corbs536) reported

    @O2 absolutely disgusting customers service.

  • ferret1979_1 Mark Dodd (@ferret1979_1) reported

    @O2 Hello, can you help me initiate a return please?

  • thcbillybutcher Billy Butcher (@thcbillybutcher) reported

    @O2 Phone gets a crease down it after a few times that makes it look crap Get a Xperia 1 mark 3

  • flying_satsuma Happy On My Triumph (@flying_satsuma) reported

    @AirtimeRewards @O2 If I close my account, do you transfer the cleared account balance - or cancel it?