O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (27%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (3%)
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TV (%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Caterham, Banbury, Sheffield, Hackney, Glasgow, Hebden Bridge, Margate, London, Hammersmith, Romford, Batley, Colchester, Derby, Oldbury and Mansfield.
| City | Problem Type | Report Time |
|---|---|---|
 Banbury |
Phone | |
| Sheffield |
Internet | |
| Hackney |
Internet | |
| Glasgow |
Wi-fi | |
| Hebden Bridge |
Internet | |
| Hackney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Lynda Freeman
(@FreemanLynda) reported
@O2 How do I actually get to speak to a real person about a problem with a new phone???? Been trying since Christmas and fed up to the teeth now 😫 😒
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Danny Burnell
(@Fevtruckdriver) reported
@Cuddysplatter85 @O2 They just didn’t respond Craig,,I hate bad bad service me
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George Lund
(@georgelunduk) reported
@O2 Hello, just ordered a new SIM. It couldn't possibly even arrive until Tuesday. But you've started my billing cycle so I'm paying for airtime I can't use? This is not ok - very bad start.
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Joanne
(@joanne_l_t) reported
@O2 Your network was down, we couldn’t make calls either, my sister lives 1/2 mile away with the same issue..it’s working today
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Five Two & Fine Too
(@laurenfelicity_) reported
O2 customer service is bottom tier. Do better @O2
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Christov
(@LollopDollop) reported
@O2 Are you aware that there is a major problem? Or is it just me receiving these?
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Cheryl :)
(@MinionCheryl) reported
@O2 trying to unlock an old phone for another network. Cant speak to anyone on the phone as it's not about a lost or stolen phone the autobot says bye and hangs up live chat never seems to be on online way always comes back unable to unlock and tells me to phone. Going in circles
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Ricky
(@Ricky81D) reported
@thelatexmallard @Fevtruckdriver @O2 I had O2 phone signal was none existent, different phones tried the lot, changed to BT never had a problem since.
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Anthony Lawson MBE
(@anthonylawson79) reported
@O2 hi, are O2 "locked" to the network anymore? Got a feeling they aren't.
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Pete Hardy 💙
(@discopete_) reported
@o2 @SamsungMobile @Android Between you can you fix the WiFi calling issue on s20 If the sim is in the WiFi calling options dissappear. You have to restart the phone with the sim out in order to get WiFi calling back. If often dissappears on its own with no reboot too
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Eddie Stubbington
(@edstub207) reported
So @O2 your customer service automated systems are horrible. I want to pay off the rest of my device plan, the website won't let me and I can't get to a real person when calling 202, so I can't pay it in full. Why won't you take my money....
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Latex Mallard
(@thelatexmallard) reported
from
Devizes, England
@Fevtruckdriver @O2 I swapped to O2 and had some issues with number transfers! I called customer services pressed the option for emergency and the lady who dealt with me was bloody brilliant! don’t know if you’ve tried that yet?? 👍🤔🦆🦆🦆 The automated service is totally **** though! 😳
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Soph
(@TheRedSoph) reported
@DallasStar91 @O2 WAIT WTF
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sandy rabino
(@sandz_25) reported
@O2 can’t even give a compensation by lowering the tariff when you complained about network coverage and they can’t do anything about it. They simply happy to carry on taking money for providing a crappy network, 3G in an urban Hammersmith area of London!!! Are we in year 2010?
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Nicole
(@Nicole95925028) reported
@O2 I have been trying to cancel my insurance with your company but can't reach anyone by phone. Please help
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Danny Burnell
(@Fevtruckdriver) reported
@O2 7 and a half hours since I sent you a DM as instructed by YOU and you still ain’t replied to it,,😡😡😡 is it because it’s a problem and you don’t want to sort it??? Or simply because it won’t earn you money? Very poor
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Lala ❄️
(@TearsMightDry) reported
@O2 Will you be promoting the Christmas deals anytime soon on the Samsung 20 Plus. My mum wanted this, she’s due an upgrade however her app doesn’t work (never has done). You’re urging her to upgrade but she has been unable to and now the deals are gone.
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Danny Burnell
(@Fevtruckdriver) reported
@thelatexmallard @O2 Tried everything mate,3 different phone calls and assured it’s sorted every time,,then they ask me to DM them on here so I explain the problem and it’s obviously too much trouble for them so they ignore it,,,If it was about a new contract they would sort it straight away 😡😡😡
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𝗗𝗲𝗮𝗻 𝗩𝗮𝗻𝗱𝗲𝗹𝗶𝗻
(@stopxistin) reported
I have told @O2 NUMEROUS times to CANCEL my contract. Instead, they change my tariff at a rip off price and have been charging me for almost a year. I have not even used the SIM card because I don’t even live in the UK anymore. @O2 GIVE MY MONEY BACK.
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Shadow
(@Shadow16896025) reported
@O2 I will not hide behind DM. Your staff said I should not be allowed out, not be allowed a voice, or a phone, because I have mental illness. If you want more details, it's up to you to make contact, which you never do.
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#BeardedWarrior Mark
(@_BeardedWarrior) reported
@O2 No, I'm not leaving O2, I've 4 numbers on my account, I just want to cancel one of the numbers.
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Anne
(@paddycammum) reported
@O2 My phone still isn’t working 4 months after taking out a contract - o2 are an absolute joke - customer service non existent! And yes @o2 I do plan to continue to comment on all your posts til someone fixes this problem - complaint to ofcom and the ombudsman now made!
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.Tris
(@7R15) reported
@O2 My mum bought a phone from you and it's faulty but can't get hold of anyone to report it. Can you help please? Website options don't seem to lead anywhere.
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Jay 💁🏼♂️
(@iJayB8) reported
@O2 need help please.
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Eddie Stubbington
(@edstub207) reported
@O2 I've never had a problem with O2 and the partner network GiffGaff in 12 years of being with you both contract and pay & go. I'm verging on leaving now. I want to pay my handset off. That's all.
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Neil Kirby
(@NeilKir0469) reported
@O2 No signal on my phone due too faulty sim . Not good when your a key worker and need your phone for work . 3 days wait for a replacement not good
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gort baringa
(@gortbaringa) reported
@O2 It doesn't matter now, I had to borrow a neighbors phone to call the customer service number. Not the safest thing to do at the moment but It's vital for sons safety that I have a working phone at all times and you gave me no choice.
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Morag Price 🏴
(@MoragPrice) reported
@O2 upgraded daughters phone in November and was given all sorts of sales information and tarriffs. Not once did anyone from @O2 mention leader phone and member phone requirement for data sharing. Apparently I need to upgrade today to do this. Disgraceful customer service.
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Craig Pritchard
(@pritchard_craig) reported
@StacyD_83 @O2 I had one a couple of weeks ago and as @tescomobile are my network provider I knew something was wrong so I deleted it instantly
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Claire Black 💙
(@clairerose62) reported
@O2 help! My upgrade options aren’t great and I can’t get through to anyone to discuss cancellation and getting a PAC code... stores are closed so how do I do this?