O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (25%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Beccles, Bolton, Blackburn, Brough, London, Glasgow, Swindon, Plymouth, Stockton-on-Tees, Croydon, Moss Nook, Stourbridge, St Austell, Barnet and Southend-on-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Beccles |
Total Blackout | |
| Blackburn |
Internet | |
| Brough |
Wi-fi | |
| London |
Phone | |
| Glasgow |
Phone | |
| Swindon |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ben
(@BenjaminoW27) reported
@O2 had my iPad Pro for about a year and it’s now not turning on at all. Is this something you can help with?
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SR
(@SR_ARUN_) reported
@O2 Help immediately. My E SIM is deactivated although I didn't receive replacement SIM. Check DM sent. Immediately activate my SIM card.
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John Harvey
(@satpalram) reported
@O2 I’m getting *nowhere* with your ‘Live’ Chat. Phone’s not connecting to the network. Please help.
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sadia
(@sadia13738411) reported
@O2 even thou the offer does state that it could be used for either breakfast roll, sausage roll, vegan sausage roll or cheese and onion bake however it never seems to work for anything other than the breakfast roll. I wonder if there is a particular reason for that?
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The Dalai Palmer
(@DalaiPalmerMCR) reported
@clpblue1 @O2 Its a problem with a mast in the Middleton area mate, i appreciate that but my work comes thru my phone and its been going on 3 months i might join you 😡
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Karen G
(@TriDorisimo) reported
@O2 what’s the best way to get support on my account … chat seems to be down/ not working?
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Ana Woodward
(@anababe36) reported
@codemonkey3350 @O2 @VodafoneUK Totally agree, I also made the change about 7 months ago and was the best thing I did, just the change of customer service experience was enough to make me change from o2 to vodafone, absolutely 2nd to none and £30 odd for unlimited deal clinched it for me.
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Chris Whitfield
(@ChrisW71) reported
@O2 Hi, can you check the phone masts that transmit to the DN8 area - Thorne, around Wike Gate Road area. There is no signal at all. Whereas in other parts of DN8 area signal seems fine. Cheers!
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Ahmed 🇧🇩🇵🇸🏴🏏
(@tan25vir) reported
@O2 Thanks for your reply. Just find out New contract with upfront cost same as upgrade contract. What is the point to loyalty then? Almost last 12 years i am with O2, just find out i am loyal to O2 but in return O2 doesn't bother. Maybe its time to findout cheaper network!
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Unpopular Opinion #EndOurCladdingScandal
(@JoanneJ34351284) reported
@O2 worst customer service ever. Cancelled my phone contract within 14 days, returned phone, you are still chasing me for payment 6 weeks later. The refund was approved can't be processed by the people who answer the phone.
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Dan
(@Dan05858044) reported
from
Chester-le-Street, England
@O2 literally tried for 3 days to get through to you to see if my address change had gone through. 3 f*cking days. What a heap of crap this service is.
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Mr Moon
(@Loken_Moon) reported
@O2 today one of your agents offered me a booster box for my homes poor signal that does not exist. Then i hear theres been no escalation of my signal issue. Are you in the business of not listening/caring what your customers say? 5 hours of being on the phone and counting.
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Colin Patterson 🐝
(@clpblue1) reported
@DalaiPalmerMCR We have 2 phones and two tablets. The signal on all 4 are 0 or 1 bar. Definitely thinking of moving from @O2 next time my contract is up
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Jake ⓥ Miller
(@x2scoops) reported
@O2 Myo2 has been showing a problem at local mobile mast for weeks. Signal has been terrible since I joined o2. What’s going on with SK12 service? It’s awful - 3G and Edge?!
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Vicky Abbott
(@Voobot) reported
@O2 Not impressed, just changed my daughter PAYG tarif, and it told me to add credit. Added credit, it was immediately taken out as the old tarif. Just logged on and there's no credit on her account, no allowances and no online support.
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Middle Age John
(@MiddleAgeJohn1) reported
@O2 I've been trying to talk to someone on the 'online chat' function. 3 times it's kicked me out before I'd got through the bot phase. I want to complain about the poor reliability of the network. Dropped calls, no signal it's awful. I'm paying for something that is unreliable
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knotty
(@glennknott) reported
@DalaiPalmerMCR @clpblue1 @O2 Same in heywood keeps coming up not registered on the net work .been giving them **** for a month they are brain dead
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SR
(@SR_ARUN_) reported
@O2 Help immediately. My E SIM is deactivated although I didn't receive replacement SIM. Check DM sent. Immediately activate my SIM card.
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Privacy Matters 🇬🇧🇮🇪🇪🇺🌻
(@PrivacyMatters) reported
I would never use @tescomobile (mvno on the @O2 Network) again. Switched to @LebaraMobileUK (mvno on the Vodafone network) WiFi calling and just a superior service 👍
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Stefan Mars
(@mars_stefan) reported
@O2 I’ve tried to get through on the online chat via the o2 app only to be told you’re busy and can’t help, which isn’t very helpful! Here’s my query: Hi I was wrongly charged for two calls in October which came up on your system as international calls made from the UK to the USA
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chris fear
(@bluegaschris) reported
@O2 Or try to get any help from o2 customer service!
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Séan Deeks ⚕️
(@sean_deeks) reported
@O2 is forever letting its users down. Wonder will I stop paying my bill and see how long it takes them to ask me where is the money.. ahhh O2 where is your signal????
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JayVee
(@bluntkrayon) reported
@O2 is your network down in East London (Shoreditch). The signal has been kaput for the past hour for me.
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Jill
(@Jillywilly1985) reported
@O2 @O2 ended up going into branch to sort the Mastercard out. BLD still not applied and customer service really not helpful at all ….
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NiKkI
(@NJMILZ) reported
@O2 So apparently the bill has been waived cos i closed my account down before the next bill was due? i had the number for a week or two. is this correct information? THANKS
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fightthegoodfight
(@jamjam_ftgf) reported
@O2 #changingbankdetails. I suggest that O2 inform customers before migrating your banking platforms. In this way customers would be forewarned when receiving info from their bank and not worry about a scam!! There are many scams, not helped by your poor communication.
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Chris Whitfield
(@ChrisW71) reported
@O2 Thanks for the reply, I'll have a look at these. I do know a number o2 customers who experience the same issues with signals in this part of DN8 area. Cheers.
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John Crossland
(@JohnCrossland) reported
@O2 have been a customer with 3x sim only contracts for 18 months, never had any billing issues, but yet your standards checks prevent me from porting two further numbers to you, for my children, at £6.40 each? Please sort or I’m going elsewhere!
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Susan *******
(@sjp1974) reported
@O2 no signal for 10 hours, not local network issue, tried live chat after 4 hours… absolutely no help. Can’t log in to my O2 as not recognising password, and can’t reset as no signal to receive text messages! Can’t call as no signal… what do I do????
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Lorna Jane
(@imlornajane) reported
@VodafoneUK @O2 Desperate for some help please! Nan moved from Vodafone to O2 in October and her mobile number is now split across two SIMs. Can make calls from O2 but incoming calls go to vodafone. Hasn't been able to get it resolved by phone and is getting seriously stressed!