O2 Outage

@Fliposteo @O2 @BBCWatchdog @MarkEvansO2 Been into @Apple today and they have been magnificent - offered to replace the phone with a newer batch than the one I had just to try and help, also given me a letter and advice to take O2 to court for the breach of consumer Law. If anyone else is having the same issue, action!

@O2 And don't try to sort anything out with the resolution team, you'll be mid discussion, making an agreement, then they'll send your dispute to a debt company with no warning and charge you £70because of it

@O2 Been a customer of 02for many years, had issues with your communication over an old account. Your customer service is awful and no one takes responsibility for customer complaints or responsibility for errors made by your staff

@O2 hi there are you aware of any issues in the glasgow area partners phone wont send or receive texts or calls keeps getting an error 500 message when tries to text and calls cut off after a second or two thanks

@BenBuckstone @O2 They’re liars, if they are telling you it’s since December update. I reported it to them in November after having at least a month of problems. You have to complain to the ombudsman. And @BBCWatchdog and @MarkEvansO2

@JohnByrne1978 @O2 Hi Josh, I'm sorry to hear you've been experiencing issues with your 4G. Please send us a direct message with your full name and Vodafone mobile number, so I can get this looked into 🔍 Ed

Is anyone else having issues making calls or sending text on @O2 in and around #Glasgow can't access either. Had to go on to hotspot to do this

@O2 Just never any reception. Calls keep failing. My family on EE have no issues yet I have issues every other month and I pay a heck of a lot a month for this #frustrated

Shocking customer service @O2 please please can I speak to someone in the UK!

@O2 I have expressed how disappointed I am with o2’s service in my recent tweets. However I am absolutely appalled at o2’s returning policy and their customer complaints department. I have been an o2 customer for many years but will undoubtedly be switching too @EE ASAP.

@O2 literally has the worst 4G ever forever on 2 bars as well

@o2 DM’d me earlier and asked if one of their upgrade team could call me. I said yes and sadly we started going round in circles as they hadn’t listened to my tweets and started quoting me infated prices again. Very upset and disappointed in this level of customer service.

@O2 My iPhone XR is still losing signal and forcing me to restart the phone to resolve. This has been an on going issue for months and isn’t acceptable. Please advise on how to organise a replacement handset.

@VodafoneUK @O2 Far to many issues just lies and mess arounds and honestly I’ve had enough

@soyabean1717 @O2 @Apple @02 told me Last Night that a Software Update will be released by @Apple at the end of the January that will fix it. If not I'll be terminating my contract for Non-Performance. This has been going on too long now with nobody accepting responsibility!

@djmattmunroe @O2 @Apple Same same. @O2 say it’s @Apple, Apple say it’s o2... neither can help.. a fix is being made.. still... 3 flipping months on... disgusting!

@actiondantheman @O2 The following steps may help. Send STOP to end the subscription. Check the PSA Service Checker. Contact the Premium Rate Service provider to confirm the subscription is cancelled and request a refund. Complain to @PSAuthorityUK either via their complaints form or by telephone.

@future_allan @O2 @Apple The phone is not fit for purpose. The battery has run down on all the replacements they sent. The replacements aren't even new, they're refurbished. As for saying it's £600 to upgrade is BS. Your phone only worth about £250 new. Cancel your contract & go elsewhere.

Absolutely disgusted at how @O2 complaints department dealt with my complaint. Basically calling everyone a liar including Consumers Direct in regards to 3+ phone replacements I’ve had & are now passing the book to @Apple !!!! Fuming

@O2 hi is there network issues in the feltham area with o2 at all.

@bpdsoul @O2 Yeah me too! Little keyboard warriors 😂 I hope the good people balance out the bad cos people are always gonna complain before they praise a company

@EmilyJadeMc @O2 Plant stand people who are rude to someone just trying to do their job but this just shows how lovely you are!!!

@Neilpatel02 @O2 It's down for me, currently in Stratford upon Avon

@O2 yet again, second week in a row data is patchy and extremely slow when it works in central London. Unusable for the most part for majority of my day.

@O2 @OPPOMobileUK I would love to get your hands on this phone as my current iPhone is old, slow and out of memory. This one had got 64GB more than enough to keep snapping without worrying about running out of room 👍👍

@Neilpatel02 @O2 im having issues also, CM6 1GX, connected to the network ok, try to make a call and it never connects

@O2 Yeah tried that not going to DM so you can hide the issue after 6 months of failings. #craftyscammers #canthide #justwanttodowngradeorcancel

@O2 I've received my replacement sim card. Which didn't help. I also advised them it didn't work before Xmas. Taken handset down to my local o2 shop and they have assured me there is nothing wrong with the handset either.

Well.. after 7 months of calling @O2 complaining and telling them about my two iPhone XR’s not working properly - they are now claiming it’s only since a December update.. until of course the complaints manager who finally replied admitted it was August they were first aware 1/2

@O2 It's not a specific area. It's everywhere. As I've explained probably no joke more than 25 times to support gurus

@O2 hey what's going on with the 4g in Bangor North Wales. Terribly slow last few days.

@O2 S10 2tn is where I am. Still no service. Live checker says it’s all ok

@O2 @OPPOMobileUK I never win anything! That's an absolutely gorgeous prize. X

@O2 @OPPOMobileUK Because after being an apple customer for years I’d love to tru something new

.@O2 after a year and 6 months with no signal, I’m being told I have to pay £800 to cancel a contract that’s not being fulfilled, I’m not paying for your **** up

@O2 @OPPOMobileUK My phone is slow and cracked screen be great to get a new phone

@CPWTweets @O2 @phidelta71 @O2Careers I really dont know why I pay for my non service 4g more like dial up

@O2 5 and counting, seems to have died down. It did make me lol

@O2 thank Liezel in Customer Services, sorted out an issue professionally and quickly. However..... @O2 shop in Newbury...... total waste of time....

@O2 There is no issue @EE on trains though. It's generally slower than @EE in most things, so disappointed with the service in general.

Same old crap from @O2 you tweet about there appalling customer service, they DM straight away asking what’s wrong to be told the complaint I thought I logged Friday hadn’t even been logged😡😡 answering half the questions I raised & try fob me off with £30!! Doubt it FCA it is

@o2 still crap service all times of day. Even at 6am. No issues with giffgaff or Ee. Can’t even use any data

@O2 @OPPOMobileUK The camera! I love catching memories but my phone takes absolutely terrible photos - I'd love a better one! Plus, the battery life can't be worse than my A***e i****e - one ten minute call and the battery is 50% gone!

@O2 I need support in my upgrade but cannot get hold of anyone

@O2 @OPPOMobileUK I’d love a to win one, so my phone would no longer get operating system updates after 6-12 months and don’t get me started on security updates. And slow down after a few weeks due to Bad optimisation of the operating system.

@O2 @OPPOMobileUK I really enjoy taking pictures so much! It’s my passion and I’d love to have a decent phone to be able to take pictures. Oh and I never win anything! 😕

@jarvefromossy @O2 I switch to 3G when I’m at Ewood. Can never get a signal in 4G, but 3 G works fine!

@O2 @OPPOMobileUK I'd love to get a new phone, cos my phone screen is cracked and it doesnt work very well. It would be like having a treat. I dont always treat myself because I am on minimum wage and struggle with bills

@BBCNews @O2 worst coverage ever no solutions. The network towers always down but yet I'm still paying 55£ p.m i have no choice but to pay!! #ripoffbritain #conmen

@ecomsam @sam_weston @O2 @EE Avoid Three like the plague. Their solution for there not being any 4G (whilst upgrading everything to 5G) in town was to drop down to 3G and teleport back to yonder years.

@robbutler1984 @O2 @EE @darren_bell What’s hilarious is how much data I have as part of my new contract that I will never get through as it never works well enough! Sigh

@JanBaister @O2 @darren_bell They’re absolutely appalling as a network - I went to the communications ombudsman about them and got some compensation back

Have dreadful signal in KA3 when it is usually good, any issues @O2

@JanBaister @O2 @EE @darren_bell I made the same mistake sadly. They are especially poor on trains. I didn't realise how good EE was until I left. I'm down to 21 Months...

Love my new iPhone 11 BUT @O2 your network coverage is nowhere near as fast or strong as @ee 4G is a joke! This applies to SE10, WC2H & the entire trainline from Lewisham through to Charing Cross - Only another 22 months to go! 🙄 ps you were right @darren_bell

@ThreeUK’s service just seems to be getting worse and worse.... @O2 I want to run to you!

@MrStuCampbell @O2 @Apple I would not believe one word #o2 says. They’ve consistently sandbagged their users. You have to complain to the ombudsman and @MarkEvansO2 office. It’s unbelievable that for months they have continued to charge their XR users for a service that they know doesn’t work.

@O2 There’s also a fix supposedly coming for the iPhone XR, as it keeps loosing signal, spoke to one of your colleagues last night about it and they said it’s imminent. The 4G keeps dying

Oho, **** you @O2 First it takes 3 weeks to repair my phone, then when it comes back (a new phone as "it would take over 7 days to repair) it doesn't recognise SIM cards. Useless ******* cowboys.

@O2 your customer service is awful. Over twenty days and problem still not sorted. Still waiting for support to call.