O2 Outage

@O2 Help! I’ve got a sim only contract with you and tried to change tariff for more mins but selected the wrong one. I clicked on ‘cancel tariff change’ and got a message to say the cancellation had been requested. How long do I need to wait before I can make the change? Thanks!

@O2 why is no one taking calls? Been phoning all day!! Poor poor service!

Makes me physically sick how awful @O2 actually are. Never ever ever again

Hi @O2 I've been having problems with my 4G for the last couple of weeks. Not really happy with this considering the amount I pay each month and how long I've been a customer. When can I expect this issue to be sorted?

Anyone else on @O2 & having problems with 4G & 5G can’t do anything..

@O2 trying to recall why I'm still with a company that has no human contacts available for customer service!

@O2 @TelefonicaUK an o2 customer called wish to speak to a manager regarding the poor service he getting and to resolve any issue he had with o2 but no one assisted.O2 manager Kate refuse to speak to customer agent informed customer to speak to manager will have to be on Sunday

@O2 Yeh done all those, many times. Been a customer for nearly 10 years but it’s just a waste of money.

@Brendan_O2 @O2 an o2 customer call o2 wish to speak to a manager regarding the poor service he getting and to resolve any issue he had with o2 but no one assisted. O2 manager Kate refuse to speak to customer agent informed customer to speak to manager will have to be on Sunday

@O2 Been put through to retentions... waiting another 10mins, my bill is already due and don't want to put phone down!

@O2 Hi team, is Montenegro considered part of Europe for roaming? Having trouble finding it on the website. Thanks.

@O2 legitimately has the worst 4G on planet Earth

@O2 don’t ever get a contract with O2, the amount of times I have complained about 5G internet and no one has dealt with my complaint is ridiculous! Never ever would get a contract with O2 again! Worst phone company ever. My girlfriend is with EE and she always praises them!

@O2 I’m abroad and my 4g isn’t working. My phone is up to date and data roaming is on. Please can you help??

@Robdavies1 @O2 I haven’t had signal for ages same as family and friends..they say no issues it’s our sims…all of us?!?! God knows what they’re doing…

@O2 I’m abroad and my 4g isn’t working. My phone is up to date. Can help?

@Hooty1981 @VodafoneUK @O2 Do not swap to 02 you will never get any signal..go to EE

@ScottCarter97 @EE @O2 Do not switch to 02!! No signal anywhere!!!!

@shelleycoletoe @O2 They will tell you it’s your Sim but nobody I know gets 02 signal..I’m in a pub with 6 people..I have 1 bar same as other 02 users..ones on EE and Vodaphone have full signal!!

@O2 thanks for cutting me off all weekend. Also, unable to resolve issues despite phone calls, web chats and letters. How do they get away with it?

@O2 @Apple @O2 no point in getting anything on O2. Rubbish signal. Rubbish CustomerService

@O2 why can I literally not get 4G signal anywhere I go now? I live in a major city centre and I can’t remember the last time I had 4G signal. The signal I’m getting is absolutely shocking. Needs sorting ASAP or else I’m going to another network provider

1 week and still no replacement phone nor any alternatives are in stock. Only solution offered is to wait until one happens to come into stock. The amount they charge in premium and this is the sort of service you get. Poor. Do better @O2 #O2insure

@O2 trying to get through to pay off device plan and cancel airtime on a dongle but having a complete nightmare getting through. 45 min wait but the automated system to get your call through is an absolute joke and can’t point me in the right direction!!

@O2 My 4G was down all morning so I had to use 3G luckily your 3G is surprisingly fast

@O2 hi could you help me, my contract ends on the 2nd of October with you, I would like to stay with you but move onto a sim only deal can I still keep my number and what do I need to do to do this. Many thank

@O2 It also happens when I lose reception. I need a fix please.

@O2 Absolutely but never with u guys

@O2 absolutely fed up with no phone signal you told me months ago it would be sorted and still we wait! Not good enough! This has been going on for well over a year! 😡😡😡😡

@O2 Hi there, I was wondering if you could help? I'm trying to get a SIM only deal for my Mum, but she needs to keep the same phone number. Can you help me with this? I have learning disabilities, so this is pretty confusing and stressful for me