O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (64%)
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Internet (20%)
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Total Blackout (8%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Nottingham, Bradford, Manchester, Croydon, Glasgow, Leeds, Coventry, Kingston upon Hull, Bermondsey, Tower Hamlets, Bristol, Harlow, Wakefield, Wrexham and London.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Wi-fi | |
| Bradford |
Total Blackout | |
| Manchester |
Phone | |
| Croydon |
Total Blackout | |
| Glasgow |
Phone | |
| Leeds |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Simon
(@Lava087) reported
@O2 how long does it take to cancel my account from my previous provider with a STAC? I gave you my STAC last Wednesday… My old number is still connected to my old provider…
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Stephen
(@hawksdotlife) reported
@o2 Hi - the signal coverage for data in paddock wood inside & outdoors is poor to unusable. Additionally, response time in London for data is v slow. Are any improvements in the pipeline? Pls persuade me why I shouldn’t move elsewhere.
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Sarah Taylor
(@SissyTeee) reported
@O2 the mast in HD9 4AP is not working again. This is the 3rd time in January! This is an ongoing problem and you can continue to ignore it (and me) but I will not be renewing when my contract comes up and nor will many others. Your network is just too unreliable.
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Ian Gibaud
(@IGibaud) reported
@O2 Cannot receive banking texts from HSBC with activation codes - can someone help please?
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Shaun
(@Shaun69060014) reported
@ilee81 @O2 You'll soon regret it,shocking data signal
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Gary Turrell
(@thegaryturrell) reported
@O2 Customer service is repetivley hopeless. I have NO SIM error on my Apple watch, customer service said it'll be working today but guess what!!! It's not. I'm paying for this service that just doesn't work and can't get anywhere with the overseas call centre. PAC code please
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RogueCylon🇬🇧
(@RogueCylon) reported
@virginmedia Hi John, Not really a "Team" though is it!? One of your "Team" told me yesterday i couldn't lower my service tariff. Today i was informed again by your "Team" that i couldn't lower it, but i could cancel it. Followed by a brief sales pitch of @O2 No thanks.
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Joseph Leyland
(@Joseph_Leyland) reported
@O2 Your customer service team is shocking. Trying to submit an insurance claim on an iPad that’s died through no fault of my own. First I’m told that because I can’t power on the device and get the IMEI I have to wait for this to come via email by the end of today….
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Danny Duce
(@duceydan) reported
@O2 Not had a response and my order is missing due to your error. Poor customer service to resolve this so far so please get back to me and sort this out
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Craig Hawker
(@CraigHawker) reported
@lookitskris @O2 @SMARTYMobileUK I see adverts for them. Doesn't solve the signal issue though. 😔 May be worth a pint. I'll check out offers. Ta.
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Joseph Leyland
(@Joseph_Leyland) reported
@O2 Then, to speak to a supervisor, I have to wait 48-72 hours! What should be a convenient and quick process that I have been paying £14 a month for is now being drawn out by your inept “Customer service” team.
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T
(@DomMog86) reported
@O2 Hi, my nearly 6 month old S22 keeps dropping signal during calls resulting in robotic voice, stuttering, long silent periods during a call. This has been happening for a while. Any suggestions on how to fix this? Thanks.
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Lyanna Reed
(@LyannaReed) reported
@O2 No network coverage again today.. this happens every other day these days with no message to inform of issues. Never any apology/discount and you expect us to pay our bill every month. Had enough!
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Joseph Leyland
(@Joseph_Leyland) reported
@O2 I fail to see the logic surrounding additional waiting when a customer is not happy that O2 not storing information is what’s leading to a delay in the first place. Surely O2 as the supplier should maintain information on the devices they are giving to their customers?
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Peter McIntosh
(@twitpete) reported
@O2 my new O2 SIM is not working after my number was ported. I've tried restarting mobile many times. Sim 1 not provisioned is the message. No calls/txt/data for last 8 hours. Please can you help? Thanks
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Serena Taylor 🏴
(@Serena_90) reported
@O2 sort our signal out!! Paying for eff all at the moment, can't even make calls 🤬
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Anna Averkiou Media
(@AnnaAverkiou) reported
@O2 I've still got no service - and now received an answer via DM. What is going on? #mobilenetwork
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Paul jones
(@Pauljon58861534) reported
@O2 Don't buy from 02 they sell shoddy goods and will take no responsibility and they leave the customer holding the bag!
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lewis-jones 🇷🇺🏴🇵🇸🇾🇪
(@joneslewis55) reported
@EnglandRugby @SixNationsRugby @O2 England problem is 9 and as long as Youngs is there we will not improve. JVP is not yet good enough.
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Kris 🦣: @lookitskris@hachyderm.io
(@lookitskris) reported
@CraigHawker @O2 I'm giving @SMARTYMobileUK a go. No contract and roaming included. Uses the Three network (who I was with before) and its working just the same
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quietness ♭
(@iureallylikesm1) reported
WHY IS MY PHONE SAYING “no SIM” @O2 **** YOU YOU BETRAYED ME
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Greg
(@Greggers_UK) reported
@O2 This has already been tried twice. According to the man in the shop it was a known issue that a note was sent out to all staff in O2 about - I’m guessing thats not the case then ??
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Joseph Leyland
(@Joseph_Leyland) reported
@O2 Surely me as the customer should receive customer service and be ushered through the claims process with minimal fuss. That is what I am paying for.
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Victoria anderton
(@Victoriaandert6) reported
@O2 please can you sort out the signal in B37, its been going on for months now. I've tried using WiFi calling (I'm with virgin media as part of my plan) doesn't really work. I keep missing important calls and messages.
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Dee E Smith
(@rita_swig) reported
@MattWat95332105 @O2 Exactly the same issue here!
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DevaCon
(@DevaConUK) reported
@O2 I'm trying to contact Collections but all calls don't get through. I am receiving no texts from anywhere including govt sources and security checks. What is your customer service number? I'm in Chester where you have little signal.
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Jasmine Allmond
(@FizzyWizzy29) reported
@O2 help please! Phone bought in November. Charger port doesn’t work. Can I get a replacement?
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Dee E Smith
(@rita_swig) reported
@O2 I have now been disconnected by your operatives 3 times whilst trying to reinstate my account. I won’t bother if this is how customer service is.
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lynn hawkins
(@lynnhaw75715841) reported
Trying to use @O2 priority to get my 3months apply music free but won't work HELP!
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Jane Pickwick
(@PickwickJane) reported
@O2 Hi. Is there a problem with the Priority App please? I tried to get my free coffee just now and it says it’s already been used? I last used it yesterday -just after 8am