O2 service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (39%)
• Internet (33%)
• Total Blackout (22%)
• Wi-fi (3%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent O2 outage reports came from the following cities: Stevenage, Elgin, Bognor Regis, Blackburn, Chorley, Batley, Brighton, Sheffield, Littlehampton, Stanmore, Cheltenham, Newham, Kingston upon Thames, Halifax, and Edenbridge.

City	Problem Type	Report Time
Stevenage	Phone	18 hours ago
Elgin	Wi-fi	19 hours ago
Bognor Regis	Internet	2 days ago
Blackburn	Phone	2 days ago
Chorley	Phone	3 days ago
Batley	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  wendy devyea 🌸 (@Wendy_jDarling) reported 7 minutes ago

  @O2 please see DMs as this is urgent .a customer service agent has accidently disabled my sim

• 
  krimestyles🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@krimestyles) reported 7 minutes ago

  @O2 comms ombudsman you provide after deadlock complaint doesn’t deal with you. £491 you’ve taken out my account for a FREE sim I didn’t even receive . Called loads of times to be met with ignorance and no resolution. Get me my money back

• 
  Dee Brown (@DeeBrow47820756) reported 12 minutes ago

  @O2 @happystokey The merger combined O2's mobile network with Virgin Media's broadband business to create a major integrated communications provider in the UK." Must be nice to.earn so much from pensioners. £60 a month for a 2 year old phone.

• 
  Sharon harrison (@Sharonh10546839) reported 13 minutes ago

  @O2 why is customer service appalling account was cancelled and still getting charged

• 
  Ali ✌🏼 (@AyyItsAlii) reported 16 minutes ago

  @O2 yall have locked my account for 2 months and have told me 5 working days to fix the issue the past 4 times I have called. What is your team doing please? 😡

• 
  Jane Lewis (@lew13832731) reported 16 minutes ago

  @O2 what's wrong with your network? People keep trying to call me but calls not going through. Tried turning phone of. Have reported via app but no reply

• 
  Rcmnsotp (@rcmnsotp) reported 16 minutes ago

  @O2 why can’t i ever get a signal in Edinburgh city centre specifically at the east end near Waverley station, no nothing. I think I’ll be moving provider, you seem to be getting worse.

• 
  Mark (@biggiet17) reported 18 minutes ago

  @O2 sort your signal out in the HP13 area. 6th day in a month with no signal. Can't even get 4G.. Thank god my contract is up now.

• 
  bernie mcneill (@macca2002) reported 18 minutes ago

  @O2 most disappointed in O2Priority, tried to claim MandS sweet treat before the deadline date and gift card would not generate just reported an error message

• 
  Blueflyer (@WoodpeckerMandP) reported 24 minutes ago

  @O2 Get a grip and get somebody to call me who can actually do something, this is shocking now and as I’ve said, I will never ever go anywhere near you ever again. Sort it out

• 
  Lou Mc (@LouiseM30692137) reported 28 minutes ago

  @O2 what are the chances of ever getting a half decent signal to make a phone call anywhere in WR1 without it dropping out after 30 seconds?

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 31 minutes ago

  The service I've received from @O2 absolutely disgusting trying to sort an issue and speaking to someone it was very difficult to understand which makes it more frustrating one that talk too fast with a heavy accent.

• 
  Alan Roberts (@AlanRob68902430) reported 32 minutes ago

  @EE CUSTOMER SERVICE A DISGRACE 32 days into a complaint and nobody adresed it, I'm on hold to terminate the contract and stil. Over an hour so far @O2 here I come

• 
  Luke (@lanthonyw86) reported 33 minutes ago

  @O2 do you think it’s fair to increase my monthly price when the service is getting worse? I’m lucky to get mobile data in most areas these days. How much to cancel my contract early, please…

• 
  Shana Hendry (@Happyengland79) reported 35 minutes ago

  Yet again @O2 your mast is not working! You're a ******* embarrassment of a company, ripping people off because you're not providing the service you are being paid for. Trampy behaviour at it's finest. #evidenceforombudsman

• 
  Neill (@UlsterMag) reported 35 minutes ago

  @O2 Any idea how I can cancel a Disney+ subscription? As an extra?Get as far as remove, but it asks me to choose another plan.

• 
  Andrew Walker (@filmAlive) reported 47 minutes ago

  @O2 Tried to top up via 4444 but it's failed twice. Shows pending transaction in banking app so it's not a funding issue

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿 L1amw90 🇬🇧 (@L1amw90) reported 47 minutes ago

  @O2 your website is broken. Not sure what's up with it but it won't let me do anything

• 
  Andrew Harbot-Taylor (@T_Northernbloke) reported 49 minutes ago

  @Farmeronecow @O2 That's why I left. Well that and when I complained about the signal I got told I needed to buy land and get planning permission myself and then they would look at putting one up. Moved back to @EE and normal service resumes.

• 
  AI Park (@AI_Park_GB) reported 50 minutes ago

  @O2 - trying to process an upgrade - 02 app keeps telling me to.. Won’t add new Pixel to basket, call Cust Servs..they can’t process..Raise a support ticket..nothing. Cust Servs tell me to visit store.. Store can’t process.. I feel Im being De-Mobiled’ - Is that a thing now?

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 53 minutes ago

  @O2 Like I said I have made a formal complaint 02 directly. They have a set amount of time to respond before I take it to @Ofcom if you have call centers overseas make sure the we can understand them. Refusing the 14 day change of mind is illegal fortunately, this is gonna cost £££££

• 
  Wes (@aussiebhoy88) reported 53 minutes ago

  @willsbrownscot @O2 I searched O2 redirect on here after encountering this same problem the app and website are absolutely cooked

• 
  more happy than dignified (@JaneEyreAtHeart) reported 55 minutes ago

  Anyone having problems with @O2 . Can't check data allowance or add a bolt on more than 100gb. Partner has had a text saying out of data but we can't do anything

• 
  Claire Kennard (@clairelkennard) reported 56 minutes ago

  @O2 Thanks- after 3 LONG phone calls with your customer service agents I think it’s almost sorted… the lady I spoke to this evening was exceptional, she was so helpful. Still need to speak to fraud team tomorrow and want to make sure this can’t happen again!

• 
  Lucia (@LadyLucia05) reported 58 minutes ago

  @O2 You was not interested in my complaint, I sent it twice, now I want to leave your interested sounds about right.

• 
  Gerbil (@f4ckiam) reported 58 minutes ago

  I feel like I'm on a complaining streak but here goes: This one is for @O2 I have been a loyal customer since the switch-over of Virgin Media customers. I barely use data. So, I've been more than happy with my £9.73/month tariff. The data is unimportant. Unlimited calls/texts is

• 
  Mary Flegg (@MaryFlegg) reported 60 minutes ago

  @O2 Hello, I’m trying to get into my o2 account to find out why my bill has gone up by £3 this month. I just keep getting sent around in circles by trying to verify my account and link it to Virgin media. Can you help please

• 
  Richard Giles (@Gilly2028) reported 1 hour ago

  @O2 I’ve recently moved from Sky Mobile to O2, I can’t believe O2 actually charge you for sending MMS messages in 2026, 87p a message. Bear in mind Sky piggy back off of O2, I’ve never been charged for MMS.😳 😮 Have I made a big mistake moving to O2?

• 
  PB1982 (@pb1982) reported 1 hour ago

  @O2 Sent but not expecting any useful update or resolution. O2 customer service is a mess.

• 
  klowee⁷ (@cluzyy) reported 1 hour ago

  @O2 u dont need to interrupt the hold music every 30 seconds i know im waiting!! I know ur gonna put me through!! Cutting off the music so often makes me think someone is answering STAWP