O2 Outage Report
Why is my O2 service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 19: Problems at O2
O2 is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (59%)
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Internet (24%)
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Total Blackout (9%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Waltham Abbey, Lancaster, Rochester, Kingston upon Hull, Hartlepool, Oswestry, Rotherham, Newcastle upon Tyne, Derby, Luton, Croydon, Milton Keynes, Islington, East Dereham and Marykirk.
City | Problem Type | Report Time |
---|---|---|
Farnborough | Phone | |
Eastbourne | Phone | |
London | Phone | |
Waltham Abbey | Phone | |
Lancaster | Internet | |
Rochester | Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan
(@Nathan96506749) reported
@O2 That is something which I was told was done. Also went into shop. Been with you for years. You've lost a customer now. Very tempted to stop paying you after all the lies and failures
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Sajad
(@sajadahmed636) reported
@O2 Repeatdly replied and nobody help how stresful
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Sajad
(@sajadahmed636) reported
@o2 going to kill myslef mental helath issues you have exacerbated as nobody helps
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andy ware
(@aware23) reported
@O2 @rbswft Your busy because people have so many problems. And as your customer support is in a country who's first language isn't English its causing even more.
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f_rrelly
(@cxanrose_) reported
@O2 can someone get back to my issue since Thursday please?
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mummybear
(@Domoniq39937541) reported
@KimAitken16 @O2 It’s ridiculous isn’t it! I mean I couldn’t even get through to emergency services 😡
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Fries&Shake
(@friesnshake) reported
Hi @O2 - just had a suspicious call from your “upgrade team” this morning saying that you were losing customers because of COVID and poor reception. As a result they wanted to offer existing customers 40% off every monthly bill for a year. Didn’t believe it in the slightest 1/2
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Mo
(@mm_itsmo) reported
@hijabiexplorer @O2 Email or right letter telling them that you want to exercise your right to cancel within 14 days. Write and email to complaints dept
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mummybear
(@Domoniq39937541) reported
@O2 hello I’m having major issues with signal had a emergency today and had to call 999 earlier but they couldn’t hear me!! My signal is absolutely shocking!!
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davidmcleay
(@davidmcleay) reported
@o2 any Network issues in Edinburgh area? data seems to have been problematic for days (multiple customers).
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Christopher Attwood
(@ChrisAttwoodVA) reported
@O2 @GreggsOfficial Hello there, My name is Christopher Attwood, and my 02 contract finished months ago. When I call to cancel it, nobody ever answers the phone. I have called endlessly to cancel my contract on seven separate occasions, and not once have I had my call answered. I wish to cancel
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Christopher Attwood
(@ChrisAttwoodVA) reported
@O2 Hello there, My name is Christopher Attwood, and my 02 contract finished months ago. When I call to cancel it, nobody ever answers the phone. I have called endlessly to cancel my contract on seven separate occasions, and not once have I had my call answered. I wish to cancel.
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Donlesac
(@donlesac) reported
Just travelled from London to Exeter by train trying to use @O2 and it was giving me useful 4G signal for 8% of the time. Hopeless and expensive service. Do avoid signing any contract with them if you can.
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#DevonHour
(@Devon_Hour) reported
@O2 Hi guys. After at least 2 years of pretty much no 4g in the EX4 area or Exeter, I was wondering if there is anything that can be done. I literally do not get a data signal when I leave my house.
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LulliGang
(@lulli_gang) reported
@O2 lying scum promised me my money will be in my account this week and I find out they haven’t sent it and making me wait till June 21th when I have already had my final bill smelly little freshys can’t even speak English rude *** people time for me to get y own back now
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Mxx
(@mxx1969) reported
@O2 for the last three weeks the signal has been non existent on the Middlebrook shopping centre in Horwich. Why?
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Ryan Davies
(@ripinmypants) reported
@O2 need help
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PLSE HELP/NOTE THX
(@GoodServicePlse) reported
@O2 Nothing new to us there. Fact is poor service. Not great value for money considering your enthusiasm to hike prices .
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Nathan
(@Nathan96506749) reported
@O2 Yes more than what I signed up to. Plus you never put on my blue light discount
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Christopher Attwood
(@ChrisAttwoodVA) reported
@O2 Hello there, My name is Christopher Attwood, and my 02 contract finished months ago. When I call to cancel it, nobody ever answers the phone. I have called endlessly to cancel my contract on seven separate occasions, and not once have I had my call answered. I wish to cancel.
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Rob
(@rbswft) reported
@O2 Can you help me or not? Your website still isn't allowing me to make the change, and ignoring my messages isn't very useful...
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PLSE HELP/NOTE THX
(@GoodServicePlse) reported
@O2 why don't you couple up with providing a useable data service in Bracknell today?
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Christopher Kelly
(@Chriscubekelly) reported
@O2 is there a reason I can’t get any signal today? It’s somehow worse than it normally is.
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Kim Aitken
(@KimAitken16) reported
@O2 @Domoniq39937541 Mine has been the same for over a month and O2 won’t do anything! Just say they can’t guarantee a network connection ON A MOBILE PHONE!!
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#DevonHour
(@Devon_Hour) reported
@Rachelpquinn @O2 They won’t. I haven’t had a 4g signal for maybe three years in my area. They’ll tell you it’s working fine looking at it from their end and then ignore you.
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Mimii Hatun |Y|
(@hijabiexplorer) reported
Trying to cancel my o2 sim during the 14day cooling period. As I was moving over from Virgin.. Changed my mind about o2. They now say they don't have enough security questions to ask me all though I answered the memorable name correctly @O2
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Christopher Attwood
(@ChrisAttwoodVA) reported
@O2 @LoveIsland Hello there, My name is Christopher Attwood, and my 02 contract finished months ago. When I call to cancel it, nobody ever answers the phone. I have called endlessly to cancel my contract on seven separate occasions, and not once have I had my call answered. I wish to cancel.
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Ryan Davies
(@ripinmypants) reported
@O2 hi i need help asap I have dropped a Dm
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Jools Voice Over ♿️
(@JoolsVoiceOver) reported
@O2 FFS I only want to cancel disney not break into fort knox
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LulliGang
(@lulli_gang) reported
@O2 have lied to since last week about 6 people told me a refund was put into my account had me waiting all week to find out they only done it Friday and then find out it’s not going be done until 21st or June I hope you all get bad luck for the rest of your life all of you #o2