O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (50%)
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Internet (29%)
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Total Blackout (13%)
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Wi-fi (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Derby, Kilmarnock, Birmingham, Spalding, Streatham, Preston, Belfast, Slough, Tower Hamlets, Haywards Heath, Croydon, Leicester, Bourne, Reading and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Kilmarnock |
Phone | |
| Birmingham |
Phone | |
| Spalding |
Phone | |
| Streatham |
Internet | |
| Preston |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Toby Prior
(@Stiggy_Wiggy) reported
@O2 Hi I recently ported my number to to you from Sky. Since doing so I no longer receive 2 step verification txts for ebay. I have spoken to them and they can't see any issues there end. Can you check to see if the OTP platform ported over correctly please. Thank you
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Prof. Marilyn Leask
(@MarilynLeask) reported
Nightmare with UK telecom provider O2/Virgin media @O2 @virginmedia Day14 into a 30 day holiday they are unable to provide the roaming service promised. As an elderly solo traveller relying on taxis/public transport & a phone to make arrangements I have been left stranded.
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RachT234
(@RachT234) reported
Would never recommend @ThreeUK - poor network (often getting <10mbps + poor call quality), poor customer service and even when leaving to change network again, they managed to mess up my number port to the point my temporary number doesn't work! @EE and @O2 highly recommended
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Chrissy K
(@PresenterChris) reported
@O2 have spoken to 5 people about a credit that was due to be applied to my account. Assured that it had been done end shock horror it hasn’t. Ridiculous service @EE @VodafoneUK any good deals on?
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Emma 🖤🤍
(@Emma_Meerkat) reported
My @O2 data is running so slow. Which doesn't help that my @SkyHelpTeam broadband is down.
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Benn Sanderson
(@Benn_Sanderson) reported
@O2 I’m up for contract renewal shortly. Are there any good deals as I am an O2 and Virgin Media customer?
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Tony Dackombe
(@TonyDackombe) reported
@virginmedia @O2 @O2 - haven’t heard from you on this. Are you able to help?
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Pepper Kebab
(@KebabPeppe98393) reported
Two years down the line from becoming a widow, O2 is affecting my credit score you never noted missed payment from my late husband’s account as he lay in hospital, dying. Shame @O2 @virginmedia @o2breavementsupport Bereavement & Critical illness Team (KMM134555427V81287L0KM
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Rango
(@RangoTheGrump) reported
@O2 @Brian_McLachlan So it’s busy for data where he is? So why are you not increasing the bandwidth? This increase in demand can’t have magically happened, this is over time. So why do you continually fail to adapt to these demands? Your coverage everywhere is increasingly getting worse.
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Rango
(@RangoTheGrump) reported
@dshensmith @ThreeUK - I’ve been considering leaving @O2 due to their continually declining network coverage in towns and cities, so looking for an alternative. However what you’ve been doing here is a massive red flag, so you’re off my list for sure.
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kirst-123
(@princessmurray) reported
@O2 2 hours on hold to try and pay you money, pushed from pillow to post because of your system errors. Waited 6 weeks for a manager to call. Absolutely shocking. Might as well buy a pay as you go chip 😡
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Darin Halifax
(@darinhalifax) reported
@O2 is your live chat not working?
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Andy
(@sadelta99) reported
@O2 urgent help needed as I cannot call even your customer services
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Mark Dean Clark
(@rubycdean) reported
@O2 I have made 2 complaints you where meant to remove my amazon subscription that your advisor added to my account without my consent in Feb and refund me. But instead you have put a complete closure on my account from 06/07/25 and no one knows how to fix this. #poorservice
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chucky
(@chucky83719947) reported
@O2 £2 voucher not working for me, same as last time.
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Steve Emery
(@StevenEmeryUK) reported
@O2 - my parents are travelling to Switzerland at the weekend and are on the standard PaYG tariff. I’m struggling to find an answer on your website as to the cost of actually using their phone abroad (without buying a bolt on for £1.99 a day!!!) any help would be appreciated…
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Hoop Fan Jan
(@JanO4765) reported
Why is it so difficult to cancel an o2 sim only account? @O2 tried calling your call centre and they have a different email address that is different from my billing! CAN YOU HELP PLEASE!?!?
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Liam 🥃
(@LiaamStephen) reported
Hi @O2 since moving to eSIM I have no service, can’t text or call?
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joanne willkinson
(@joannewillkins3) reported
@O2 I tell you what is Mission Impossible. Getting your store staff to help existing customers with their phone problems. Zero customer service. Dreadful store reviews & yet O2 tell me we have to complain to the store itself? Yeah that works.
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Lynn XX 💚🤍💜
(@LynnFreyaG) reported
@O2 what’s the point of blue Mondays when the prizes aren’t actually free? You have to spend on that awful app to send someone a voucher so you can get one yourself - that’s not a prize, the only gift is to the business you’re generating customer for
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zakismyhero
(@zakismyhero) reported
Another useless win from @O2 tempting into spending to get something through @Uber, @O2 rewards are getting crap day by day
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Smudge
(@Eprosasis) reported
@O2 play now in the app has never worked for blue Mondays.
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David Page
(@dcpage99) reported
@O2 never known such incompetence in my life. Phoned, used the MyO2 chat and wasn’t until I went into a store they found for me that the number that I was trying to sim swap has been made into a legacy number. So can’t use it now. Will be cancelling once the contracts finished
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jen_f16
(@jen_f16) reported
Win a gift from @my_prsnt on @O2 priority but can never get it to redeem! Any help?
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Raw Hair Seller 🤩-#1 WIG & HAIR SHOP IN DARTFORD
(@PradaTemi) reported
@o2 is your company broken?
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Jon B
(@jonnyrb89) reported
@O2 down in Hatfield Peverel again. All we get is 3G here, so not sure what will happen when they turn off 3G!
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vero loves 문빈 ♡
(@defscoupss) reported
Hi @TicketmasterCS I have tickets for Pitbull tomorrow but my ticketmaster account will not link to the O2 venue app so I can’t access them. Can I get some help? @O2 @TheO2
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Adam Crawford
(@adz232) reported
@O2 hi I’m trying to place an order online but I’m having trouble because you’ll only let me do it via this one account but the contact number has disappeared from it so can’t login. Please can you help? Can’t speak to anyone
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Daniel W
(@Danielw107) reported
@O2 no water or physical damage, but ok thanks just wanted check before I did the google option of walk in repair
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Bethany Cogdon
(@bethanycogdon) reported
@O2 morning - any update when the online payment system will be back up & running please? Been trying for 2 days now, lady on the phone yesterday said the payment system was down