O2 Outage Report
Why is my O2 service not working?
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (54%)
-
Internet (25%)
-
Total Blackout (14%)
-
Wi-fi (3%)
-
E-mail (3%)
-
TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Brighton, Huntingdon, Walsall, Reading, Kingston upon Hull, Bolton, Winchester, Stoke-on-Trent, Goole, Upminster, Slough, Manchester, Selby, London and Doncaster.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Phone | |
| Huntingdon |
Phone | |
| Walsall |
Phone | |
| Reading |
Phone | |
| Kingston upon Hull |
Phone | |
| Bolton |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Inspire Through Actions™️
(@wingchun_dave) reported
@ian_slade2 @O2 They can’t provide it anywhere, since it going to 5G I get no signal at home or in most places 😩 defo changing providers when my contract is up
-
Parmida ☠️🫀🌌🐷🛸
(@Parmida_B_) reported
@O2 I'm a Germany O2 customer. I got a new sim card from a different company, but in order to have my previous number, I need O2 to release my number so it can be used by my new SIM. I called the hotline several times, but didn't get any helpful responses.
-
Parmida ☠️🫀🌌🐷🛸
(@Parmida_B_) reported
Is there anyone here who can help me with my @O2 SIM card? @o2cando
-
Kane Reeve
(@SmokeyReeve) reported
@O2 I recently made some changes to my account details and now my phone and watch aren't showing up on my account meaning I cannot pay their bills. Logging into myo2 doesn't work
-
a scarily good ai rendition of jack 🌌
(@bluexshift) reported
@Oddshapedoctop1 I've been with @O2 for over a decade now and always been like "I've never had a problem with them, very helpful!", never considered switching, but the lack of help I've experienced is nearly souring it all lmao
-
Jay
(@join4te) reported
@O2 Day 40 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.
-
Inspire Through Actions™️
(@wingchun_dave) reported
@O2 No point your website has been saying there’s an issue with my local mast all year
-
Molly
(@Molly78417841) reported
@munk19 @O2 @DPDgroup_news It’s absolutely shocking isn’t it especially with it being so close to Christmas I reckon so many people will be left without Christmas presents because of how poor the service has been
-
Luke Sheridan-Wood
(@LukeSWood) reported
@O2 have to be the worse sim provider in the UK. I don’t know what they’ve done but for the past week I’ve had 1 bar connection everywhere I’ve gone! Their 5G is **** aswell
-
clive steyn
(@clivosteyn) reported
@O2 the o2 climb offer on priority is not working. When the copy code is pressed the site is not current..?
-
Mike Lankin
(@mikelankin) reported
@O2 Arrived on the 17th. Got the automated SMS saying I could use voice/text/data. Have been able to use calls and SMS. I get a 4G symbol showing I’m connected, but when I open a browser I’m told I’m not connected to a mobile network. On Telus, but same with Bell or Rogers, too
-
Meganne
(@Meganne66) reported
@O2 is it normal procedure for you to give your customers numbers to companies like Curry's PC World? We've just had a random call from them and they stated it was our network provider who gave them our number
-
msssannn
(@zunairah130409) reported
@O2 The okay! Sounds patronising, not happy and not good enough! This loyal customer of 10 years is contemplating leaving o2.
-
Barbara Howell
(@barbarahowell) reported
@O2 hi I won the virgin experience and submitted the code. However I have never received the email voucher. I have also checked spam but nothing. Can you help
-
Sarah
(@munk19) reported
@Molly78417841 @O2 Good luck getting your parcel. I’ve been waiting for @DPDgroup_news to deliver since 3rd December!!! It’s clearly never going to be delivered now but no one cares!
-
Emma Louise
(@EmmaLou29944850) reported
@o2 cust service is shocking! Written a complaint via email and heard NOTHING back! Can’t remortgage and move until they sort out their WRONGFUL claim of debt against us! We never asked, gave permission or even knew about the second mobile account! Lowell discovered it! #fraud
-
David Routley
(@DavidRoutley3) reported
@O2 Help I’m trying to set up the Disney+ £5.99 a month deal but when I log in all I’m getting is whoops we can’t show this deal right now. I’ve promised the kids they can have Disney+ over the holidays and beyond so they’ll be really disappointed if we can’t have it.
-
Eleanor Seel
(@eleanor_seel) reported
@O2 I understand the need to have a response like this but when a customer has been trying to sort out new contracts and has been passed from pillar to post, with some of the most unhelpful staff, this response does not fill me with confidence.
-
Karen Willer 🧝🏻♀️🧚♀️🌜🌞✨🦈🏒
(@moonglow63092) reported
@EnglandRugby @O2 Never seen this thing before. Looks quite fun
-
Adam Holman
(@AdamHolman13) reported
@O2 @UberEats Hello i have been having trouble with the my o2 app for over a week, and now it’s decided to start working the payment page is in another language and wants me to input my card details.. but they were already stored in the app something seems wrong here, I have tried a direct msg
-
Parmida ☠️🫀🌌🐷🛸
(@Parmida_B_) reported
@O2 I would truly appreciate it if you could help me.
-
Delusional.
(@ScouseGoth) reported
Hi @O2 I am having trouble registering With your app. I am getting the one time code and the security text but when I put the code in it says it timed out and to send another code. I’ve tried both the app and your website. Same problem. Any ideas?
-
Frazer Faulkner
(@ffaulkner86) reported
@O2 can someone please contact me immediately regarding my contract ending. I'm now being sent threatening letters for £600. I had a paper trace and I've had no end of trouble from you. I sent my phone back within the 2 weeks and none of you guys listen
-
a scarily good ai rendition of jack 🌌
(@bluexshift) reported
cool, cool, thank you everyone - so @O2, can you help me now? the live chat has been absolutely useless and you've cut me off so I can't even call any of your helplines
-
JMissy
(@JMissee) reported
@O2 Hi my o2 priority odeon cinema code is not working. Can someone please assist. I am planning to see a movie tomorrow morning with my little one
-
Tom66
(@kindusm) reported
@O2 in a Cracow still no network can’t reach o2 UK.
-
msssannn
(@zunairah130409) reported
@O2 what would people who need thier phone for work do, in this situation? I’m not a business customer, but, this is food for thought? No signal/ work = rubbish service from o2!
-
Suleman Hadi. سلیمان ہادی
(@sulemanhadi) reported
@O2 The speed you are dealing with a small issue like keeping my number shows O2 needs to replace some guys in the top....when selling us you promise the mountain, but can't deliver a rock ..at least give what's worth my money
-
Emma Louise
(@EmmaLou29944850) reported
Absolutely disgusted with @O2 unknowingly set up a second mobile account that was never requested- the 1st mobile account that was included in virgin media broadband package has been fully paid every month, and yet they’ve sent us to Lowell for the fraudulent one not being paid!
-
Oliver Houghton
(@Oliver_Houghton) reported
@O2 can someone help please? My new phone says it’s delivered but it isn’t!