O2 Outage Report
Why is my O2 service not working?
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (50%)
-
Internet (26%)
-
Total Blackout (15%)
-
E-mail (4%)
-
Wi-fi (4%)
-
TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Penzance, Ramsgate, Reading, Ipswich, Glasgow, Croydon, Hendon, Abergavenny, Manchester, Aldermaston, Southampton, Hailsham, Market Drayton, New Milton and Mansfield Woodhouse.
| City | Problem Type | Report Time |
|---|---|---|
 Penzance |
Phone | |
| Penzance |
Phone | |
| Reading |
Phone | |
| Penzance |
Phone | |
| Ipswich |
Phone | |
| Glasgow |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
James Richards
(@Jimbobthon) reported
@O2 Option 5 - Having staff in your own store call me a liar because I report an issue with your network, then attempt to report me for breaching terms because they saw a EE PAYG SIM in my phone also. Or your support team not wanting to listen. List carries on
-
David Harley
(@sharkbaitza) reported
@O2 I’m astounded by the incompetence and blatant lying by your customer service staff. Proven by @DPDgroup_news You genuinely don’t care about your customers
-
Troubz
(@Troubz_Char) reported
Big up Dan in @o2 Stratford. Excellent customer service and very accommodating. It goes to show why he is the store manager
-
Nath
(@NathFerguson) reported
@O2 your a joke a mass has not been working for over a week and still not fixed, when u gonna fix it or Dont u give a **** like usual!
-
Helenka Jankurova
(@HelenkaJ) reported
@O2 odeon priority link is broken… :(
-
Roger Leitch
(@notdodgy) reported
from
Solihull, England
@O2 I assume free coffee is cheaper than investing in network capacity.
-
Steve
(@spsduncan) reported
@O2 Mobile Internet is rubbish in RG30. Your checker says a mast is not working properly and your engineers are "likely" to be on the case. That's really vague, are they or are they not fixing it? It's been a problem for quite a while now. When will the repair be complete?
-
Kenny
(@KennyPowers2008) reported
@O2 @iucounu You need to work on your lying game o2 I’ve heard the same bullshit excuses about antennas down so many times how about telling the truth that your network is over populated
-
Adrian Batterley
(@TheGurvitzFiles) reported
@O2 my incoming calls have been showing as No Caller ID since 15 Sept. Tech still haven’t got back to me. Have you found a solution as yet? Thanks.
-
Vicki
(@Vicki_Scotty) reported
@ladytarasimone @O2 Since I’ve moved to O2 I’ve genuinely not had a single day without a spam call. Never once had this issue on EE so unsure why the sudden surge but can only put it down to the network.
-
Super Blue Eye Dog
(@BigDogWrestler) reported
from
Cardiff, Wales
How can @O2 sponsor the World's most popular concert venue as in @TheO2 but can't give me a decent signal for 50% of my day?
-
Neena Dhana-Finnis
(@Nino7) reported
@O2 I reported the mast on 16/9 and it's still not fixed. I have a 9 week old baby at home, I can't call out in emergency if I need to!
-
Richard Hilsley
(@RichardHilsley) reported
@O2 ordered new phone as customer phone was delivered to store nobody notified me phone sent back 👍🏼👍🏼👍🏼👍🏼 thanks for wasting my time what a waste of a credit check
-
P Maple
(@harrysmaple97) reported
@O2 8 days trying to get the simplest issue sorted and couldnt be any further to it getting resolved
-
James Richards
(@Jimbobthon) reported
@O2 Option 4 - Consistently losing signal even though you say everything is ok
-
Kenny
(@KennyPowers2008) reported
@O2 your whole feed is full of disgruntled customers not that that’s surprising over populated network but will lie about an antenna being down, I cannot wait to leave this company
-
aimee costello
(@aimeelwsmith) reported
@O2 your o2 recycle service are atrocious at helping deal with customers. 15 days since I put a phone to recycle and the only response is can I find the tracking number for device when It was sent through one of your stores. Contradictory emails from o2 recycle. Bad service
-
Andrew Scott
(@AndrewS01250914) reported
@O2 I'm not having problems anymore. I just think you need to upgrade your network capacity here. Analogue phone lines are being turned off so it's concerning that I can't rely on O2 during a power cut. It was just lucky I had another phone on Vodafone who worked flawlessly.
-
Nath
(@NathFerguson) reported
@tom10248 @virginmedia @O2 I also get 0.78mb speed and they just fobb you off with try these tips, as if them tips are magically gonna increase your speed they won’t, they just don’t care about offering a acceptable service!
-
Andrew Francis
(@AFrancisPhoto) reported
@O2 your Star Trader was down last month and no commission payment made. The site is now running, but no payment made. You prioritised rectifying the site but not the payment. Please tell me when payments will resume? I don’t want to go another year to two years with no payment.
-
camjeffers
(@camjeffers) reported
@O2 Your data I guess? I mean that’s pretty bad o2 customers must be hotspot begs
-
WanderinJules
(@wanderin_jules) reported
Day 2 of no phone signal from o2. Mast still being repaired? Time for compensation. @o2 @ofcom
-
Kenny
(@KennyPowers2008) reported
@O2 10 years of giving you money and I miss one payment and you restrict my service! **** you as a company now, every time I see your ******* name appear I wrote something negative.
-
Col
(@c_l84) reported
I am absolutely sick to the back teeth of the @O2 network. Doesn’t matter where I am as the service is shocking. Most apps take ages to load anything. Not sure what I’m paying for. Last time I had an issue you had the audacity to tell me to use WI-FI
-
Paul O'neill
(@paul1339) reported
@O2 dear O2 you kindly notified me that there would be disruption to the service in my area. I have previously not had any issues but since this time my coverage has been poor. This may be coincidental but I am less than impressed
-
jamie howard
(@jamiehoward90) reported
@O2 Come on guys, what the f is going on with this signal! Weeks of buffering even when I'm next to a mast. Problem is, you're signal is wack and my data seems to be going down twice as fast. Don't send me a stupid link for issues. Many complaints on here recently.
-
Sea Witch 🌊🌿✨
(@fenifur) reported
@O2 Wifi calling only worked with whatsapp - I missed 3 really important calls to do with my house move because of the lack of signal, and I was unable to log in to my account to check the wifi calling settings due to being sent a verification code via text as I detailed above!
-
Lauren 🌜✨
(@lolshaw1992) reported
@O2 please can you tell me how can I make a complaint? Just spoken to a very rude member of your team and asked to be put through to a manager and he transferred us to Virgin Media!
-
Ard Rí 🇮🇪
(@ardri1001) reported
@O2 I'm trying to get through to customer service - your bot asks me questions, then hangs up on me. Also, 202 doesn't work. Can you let me know how to get a PAC code so that I can move to Vodafone?
-
Chloe
(@Chloejaneriaz) reported
Not only did @O2 send me a broken iPhone 12pro when it was first released and apple ended up having to change my entire screen so I could actually use my speaker, but I’ve never been able to use the sim. EVER. You cannot contact these people to sort anything out.