O2 Outage

Is O2 having an outage right now?

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

 No problems detected at O2

O2 problems in the last 24 hours

O2 Outage Chart

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Phone
(50.88%)
Internet
(26.32%)
Total Blackout
(8.77%)
Wi-fi
(8.77%)
E-mail
(2.63%)
TV
(2.63%)

O2 Outage Map

The most recent outage reports and issues originated from Newmilns, Leeds, London, Basingstoke, Plymouth, Croydon, Nottingham, Fulham, Bexleyheath, Birmingham, Runcorn, Merton, Liverpool, Petersfield and Gloucestershire.

Leeds Phone
London Internet
Basingstoke Phone
Plymouth Internet
Croydon Phone
Nottingham Phone

O2 Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

O2 Issues Reports

Latest outage, problems and issue reports in social media:
  • loumorcom Louise (@loumorcom) reported

    @JennyRudall @O2 I had this with O2, trying to charge me for calls to the USA that had been made in WhatsApp and Skype. In the end I solved the problem by just cancelling my direct debit and eventually they called me and we sorted it that way.

  • JennyRudall Jenny Rudall (@JennyRudall) reported

    ridiculous that a phone company @O2 have no way of actually contacting them to make a complaint about your bill. The message system is ridiculous. I’ve been billed for 119 message to Australia I didn’t send. I don’t like anyone enough to send that many plus I’d use WhatsApp

  • geetee26 Michelle (@geetee26) reported

    @O2 very disappointed at the service from o2 😡

  • hannahjbeebee Hannah (@hannahjbeebee) reported

    Customer service goes a long way, thanks @O2 x

  • hduhra Harminder (@hduhra) reported

    @O2 @LeeAndrw Same thing happened to me on the same date. I don't buy it o2. I've raised a complaint to investigate with you. Amazing its alot of O2 customers affected when you Google about the service.

  • shonamackie 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Shona Mackie 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@shonamackie) reported

    @O2 Never won yet let alone this time lol half can't enter as toooo far away though

  • BRYANSDANIELS Bryan Daniels (@BRYANSDANIELS) reported

    @O2 I try all these steps everyday. I should not have to turn my phone on and off multiple times a day to get a decent network coverage....

  • _maggs Paul McGee (@_maggs) reported

    @O2 Yes but they haven't done a speed test, just said 4G is slow. I have also been to post code TF3 3BA and it's the same there too.

  • DavidImp1972 David Robson (@DavidImp1972) reported

    @carriemunky79 @O2 @vodaphoneuk Been on o2 for ever, never had a problem with them

  • Si_WILL_I_AM Simon William (@Si_WILL_I_AM) reported

    @BRYANSDANIELS @O2 O2 is complete dog shit

  • carriemunky79 Carrie Munky (@carriemunky79) reported from Newmilns, Scotland

    Anyone else having issues with @O2 or @vodaphoneuk

  • BRYANSDANIELS Bryan Daniels (@BRYANSDANIELS) reported

    Can’t believe how bad the network coverage is on @O2. Full 4G signal yet it can’t even load a picture...

  • chrisjw27 Chris Williams (@chrisjw27) reported

    Shouldn't have been surprised when the guy on @O2 Live Chat lied to me... Horrific network.

  • YvCunningham Yvonne Cunningham (@YvCunningham) reported

    @O2 I did so, the staff at the store could not help me, thay said I should ring O2. I rang O2 again, they could not help me, they said should I should call in to the store. 3/6

  • YvCunningham Yvonne Cunningham (@YvCunningham) reported

    @O2 I rang the Store, they said they would not be able to help me if I called in. They said they had an ongoing problem with O2 telling customers to call into the store, when staff in the store could not help them. 5/6

  • YvCunningham Yvonne Cunningham (@YvCunningham) reported

    @O2 I told O2 that I'd already been in the store, and that the staff in the store had told me to ring O2. O2 repeated that they could not help me, and that I needed to go back to the store. 4/6

  • YvCunningham Yvonne Cunningham (@YvCunningham) reported

    @O2 I rang and went on the online chat with O2, they could not help. They advised me to call into an O2 store. 2/6

  • YvCunningham Yvonne Cunningham (@YvCunningham) reported

    @O2 Have letter from 3 June telling me about my new phone contract with O2. I've never been able to make/receive calls or send/receive texts with this new phone contract. 1/6

  • YvCunningham Yvonne Cunningham (@YvCunningham) reported

    @O2 I rang the Store, they said they would not be able to help me if I called in. They said they had an ongoing problem with O2 telling customers to call into the store, when staff in the store could not help them. 5/6

  • YvCunningham Yvonne Cunningham (@YvCunningham) reported

    @O2 I told O2 that I'd already been in the store, and that the staff in the store had told me to ring O2. O2 repeated that they could not help me, and that I needed to go back to the store. 4/6

  • YvCunningham Yvonne Cunningham (@YvCunningham) reported

    @O2 I did so, the staff at the store could not help me, thay said I should ring O2. I rang O2 again, they could not help me, they said should I should call in to the store. 3/6

  • YvCunningham Yvonne Cunningham (@YvCunningham) reported

    @O2 Have letter from 3 June telling me about my new phone contract with O2. I've never been able to make/receive calls or send/receive texts with this new phone contract. 1/6

  • FrankieWinsto12 Frankie Winston (@FrankieWinsto12) reported

    @TheRealNeH @O2 Cancel the order & try with @EE they’re much better service. Only advising!

  • FrankieWinsto12 Frankie Winston (@FrankieWinsto12) reported

    @pfargent @O2 Hey look at ee before you try o2. Way cheaper & much better signal. @EE very good for streaming

  • Mark_Antony_3 Mark Bradfield (@Mark_Antony_3) reported

    Who out of @EE @O2 @giffgaff @ThreeUK will offer a better service/deal I am currently with @VodafoneUK which i do not feel can continue. The latest issue, i complained of poor service and I get barred 😯

  • IMightBeDruv Saul Fowler (@IMightBeDruv) reported

    @UlyssesGuybrush @O2 It’s been pretty shit on 3 too out of Victoria to South London.

  • Labour_Luke Luke 🇪🇺 💚 (@Labour_Luke) reported

    @O2 really bad signal in Reading, RG1 area. Please sort this!

  • NorbertJarski NJ (@NorbertJarski) reported

    @O2 literally why isn’t my 4G working properly, been awful for about a month :@

  • a_little_wine Emma Hurley (@a_little_wine) reported

    @thomas_karbe @O2 This sucks TK 😒 I hope they do the right thing and do something nice for you!

  • LawgisticsSales The Judge (@LawgisticsSales) reported

    @ivanhamillcars @O2 @EE feel the same now utterly let down. stayed with them all this time despite being offered better deals and to be treated the way i was demanding i talk to them demanding money despite their **** ups adios @o2 hello @EE

  • YvCunningham Yvonne Cunningham (@YvCunningham) reported

    @O2 😕 I went to the store, they were unable to help further, please see my DM.

  • HashDin Hash Din (@HashDin) reported

    @O2 Even if I got at 12.30 (30 mins after they're released) they're always gone. This never used to be the case

  • PMA_Daddy Mav Raven (@PMA_Daddy) reported

    @O2 Had a go every way, puzzle didn’t fit. Im to the shop to see what I’m doing wrong as it looks like I can’t do it. Thanks for your twitter help

  • ivanhamillcars Ivan Hamill Cars (@ivanhamillcars) reported

    @LawgisticsSales @O2 @EE Their service is absolutely shocking! I had to fight with them to get my contract cancelled. There’s no way I’d ever return!

  • LawgisticsSales The Judge (@LawgisticsSales) reported

    @ivanhamillcars @O2 @EE thank you i'm minded to go that way really let down by them the @O2 complaints team had all the charm of the Gestapo, i've always found the other client care bods brilliant. wouldn't have minded but i wasn't complaining. waited three months for a call back #shockingservice @O2

  • ivanhamillcars Ivan Hamill Cars (@ivanhamillcars) reported

    @LawgisticsSales @O2 @EE I left @O2 purely down to their appalling service and moved to @EE Great 4G coverage and great signal strength.

  • thomas_karbe Thomas Karbe 🇩🇪🇪🇺 (@thomas_karbe) reported

    @O2 7/ Not going to lie guys, I lost my temper. Please can you make sure that your various systems between insurance claims, customer service and sales speak to each other. You're letting your colleagues run into some nasty conversations when all they want to do is their job.

  • thomas_karbe Thomas Karbe 🇩🇪🇪🇺 (@thomas_karbe) reported

    @O2 4/ I'm sure it's in the fine print somewhere. Fine. Hoping there would be something you could do for a long-term, loyal customer, I made my case. No. Nothing doing. I've paid my monthly dues for nothing.

  • thomas_karbe Thomas Karbe 🇩🇪🇪🇺 (@thomas_karbe) reported

    @O2 3/ Contacted your customer service team who assured me that everything would be covered, I needed to be put through to the insurance claims team. Of course, nothing was covered as the insurance only applied to the phones I bought from you, not my phones.

  • thomas_karbe Thomas Karbe 🇩🇪🇪🇺 (@thomas_karbe) reported

    @O2 2/ I'd added insurance to my account and didn't cancel that when I bought a new phone from someone else. Been paying insurance since September 2016. Then, with my new iPhone XS it finally happened. Dropped it. Back cracked. Damn.

  • AlexLepretre Alexandre Leprêtre (@AlexLepretre) reported

    Not a single UK network provider offers visual voicemail on Android. Everyone has super fancy smartphones but voicemail hasn't changed since the 1990s and is still a terrible experience @EE @ThreeUK @VodafoneUK @O2

  • adammccalden Adam McCalden (@adammccalden) reported

    @O2 I've been in touch already with Twitter, with everyone and all about as much use as a chocolate teapot. Complaint is currently with CEO. I'm using my new phone now but with an EE sim card.... Appalling service o2

  • LouiseFinn10 Louise Finn (@LouiseFinn10) reported

    Fabulous service by @O2 been told if I want to change provider then it’s ‘completely up to me if I do’ think a course in customer services for Heather is needed.

  • AGuyWithInk Ryan Smith (@AGuyWithInk) reported

    @O2 A perosnal plan, had 2 phones with O2 for the past 2-4 years, never missed a payment ect... to be intentionally missinformed to con me out of another payment has left me with a bad taste in my mouth if im being completely honest.

  • Retr0Joe 🕹 Gamiest Gamer 🎮 (@Retr0Joe) reported

    @O2 the cause is your network not sending messages through to my phone on time.

  • YvCunningham Yvonne Cunningham (@YvCunningham) reported

    @O2 Have letter from 3 June telling me about my new phone contract with O2. I've never been able to make/receive calls or send/receive texts with this new phone contract. In spite of numerous phonecalls to help, chats on online help and calling into the store. Pathetic service.

  • jcdh ❡ a s o n ℋ i l l (@jcdh) reported

    @adele_1983 @O2 This is an advert never to use @O2

  • ADWSFC90 A. (@ADWSFC90) reported

    @O2 @will_i_amlfc09 He just said, because you can’t provide the service he pays you for.

  • Retr0Joe 🕹 Gamiest Gamer 🎮 (@Retr0Joe) reported

    @O2 never happened before and, i clean my phone,/sim regularly, the phone is working fine, i've messaged it of different phones in my house and all the messages come through as normal.. There is nothing wrong with phone or sim.

  • Calumnn Calum (@Calumnn) reported

    @O2 Please stop attempting to call me again, I’ve never been an o2 customer and as I’ve explained to them multiple times I’ve recently taken a new contract out.

  • SteveMiles91 steve miles (@SteveMiles91) reported

    @O2 S4 Nike in silver , the only only problem is I’m not too good at waiting lol #anticipation

  • theIPAref Ben Taylor-Fuente (@theIPAref) reported

    Yep, you guessed it, the very person I made a complaint about. Massively awkward and completely inappropriate. Needless to say I told them I wouldn't be speaking to them about the incident, but I am massively disappointed at @o2 for thinking that was acceptable. O have given up

  • theIPAref Ben Taylor-Fuente (@theIPAref) reported

    (Thread) Please, please don't use @O2 . I had my first experience yesterday and today and I genuinely can't believe their approach to security and customer service. I bought a new car insurance policy through o2drive based purely on cost - huge error on my part. (Continued)

  • dolly_birds85 Jade 🐥 (@dolly_birds85) reported

    Never using @O2 again. Disappointed with the customer service. Passed round in circles yet again. Pissed of is an understatement. Hope no one else problems

  • parallaxsteve Stephen Young (@parallaxsteve) reported

    @O2 just wanted to say a massive thank you to your customer service call centre and online chat people they have been so helpful over the past 2 days helping me sort an order issue. #goldstar #thankyou #o2

  • azzel01 Gorgeous George (@azzel01) reported

    @O2 All seems to be ok now thanks! I just had no signal at all in the morning and shortly after that just 3G. I restarted my iPhone but same. The location is Exeter Whipton area

  • TheWillsy Matt (@TheWillsy) reported

    @O2 I contacted you guys and you said you can’t help because it’s with the delivery company

  • TheWillsy Matt (@TheWillsy) reported

    @O2 It was meant to be delivered yesterday but they couldn’t find my street, then abandoned the delivery. I contacted @DHLParcelUK on their customer service and was told I can collect it today and I turned up and they said it’s out for redelivery Thursday.

  • carmuirsprimary Carmuirs Primary (@carmuirsprimary) reported

    Unfortunately we will have to cancel out Parent Internet safety input on Thursday 20th June from @NSPCC and @O2. Due to ill health. Our apologies @ComelyParkPS and @EasterCarmuirs who were also invited to attend.

  • KassieBarkerJ Kassie Barker-Jones (@KassieBarkerJ) reported

    @O2 It’s definitely not accurate. I have most of my apps on WiFi only. You clearly have an issue your end you need to investigate!