O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (17%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Batley, Bolton, Blackburn, Huddersfield, Armagh, Hackney, Halifax, Birmingham, London, Croydon, Nottingham, Bridgend, Airdrie, Ilford and Mansfield.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Phone | |
| Bolton |
Phone | |
| Blackburn |
Total Blackout | |
| Huddersfield |
Phone | |
| Armagh |
Phone | |
| Hackney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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cait
(@caitshambrook) reported
@O2 i’ve been trying all day to top up my phone, your phone line has been constantly saying there’s a bug being fixed which i get but i’ve run out of data and texts and need to able to use my phone on the daily, can you fix this? if i don’t top up today i lose all my rollover…
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c7
(@c7pia) reported
@O2 Hi, no I didn’t, but thought it odd nonetheless as it’s happened a couple of times and am not an O2 customer
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chris langley
(@ChrisNLangley) reported
Superb service @O2. Haven’t been able to receive calls or texts all day. Called into store to get a new sim as the one (which has worked for 3 years) doesn’t work in any phone. Got the new sim, got home to set it up. And look, you need to receive a text via a code. Perfect.
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Susan
(@CorriganSusan) reported
@wtngebeg @Harry_Styles @O2 I know, used to be O2 years ago but changed network.
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Ian Elliot
(@IanRElliot) reported
@O2 seriously need to allow customers to pay more than they owe on device plans on the app. Paying a device plan off early is always a good thing and something O2 should encourage to help reduce customer debts. Paying a device plan off early could lead to cheaper SIM only deals
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Paul
(@paulhayward200) reported
@O2 Hi, I keep on trying to raise a complaint but I just keep on been fobbed off. I am promised a call back from a manager and it never happens
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Agent Smith
(@AgentSchmith) reported
@AntrimLens @Au_Erithacus @O2 If its any consolation, it happens with any names with accents, not just fadas. It's to do with screening out special characters to prevent SQL injection attacks & the like, however if they actually sanatised their database inputs correctly, it would be a non-problem. Lazy design
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Vicky Mansour
(@Vicky_Mansour) reported
@O2 I’ve replied and also asked some more questions as it’s been 24 hours and it’s not working properly - hoping you can please help 🤞🤞
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Rebecca Faulkner
(@bection) reported
@o2 what on earth has happened to your customer service? Internet is appalling and I can't get hold of anyone
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mrg9999 (G8NNT) JagoHazzard
(@mrg9999) reported
@JamesGoz @O2 I thought you'd have a minion to do this for you. I've moved numbers before and it was just a matter of putting the PAC into a panel and a few hours later hey presto port complete. Never spoken to a person to do it for me.
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Rebecca Barden
(@Rebecca_Barden) reported
@O2 shocking customer service - called to cancel O2 insurance, multiple steps to speak to an operator, informed that only the insurers could cancel my insurance, told by the insurers (very rudely) that only O2 could cancel my insurance, repeat step one.
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Kat
(@Jupiterslegs) reported
@O2 Appalling service from O2 this weekend. No one I have spoken to have done what they said they would. Stressful being hung up on and having to spend hours on the phone trying to get a resolution. £10 goodwill gesture. No thank you. Going elsewhere
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Steve Thom
(@DreadedLokHippy) reported
@O2 Working now, 5 hours! People rely on calls for work. Not even an apology from o2. Really poor customer service
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Matthew O'Toole
(@MatthewOToole2) reported
@naomhgallagher @virginmedia @O2 Virgin Media are awful at moves
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✨Meg O'quigley✨
(@MeganOquigley) reported
@O2 Been shown it before thanks, sort your signal out!! Paying over £50 a month and getting no signal at all!!
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Dr. Naomh Gallagher
(@naomhgallagher) reported
..no compensation for 3x engineer no-shows, and now @O2 are sending us threatening letters due to an unpaid bill for a service which we NEVER EVEN STARTED. Icing on the cake - @virginmedia don’t want to know & @O2 won’t speak to us as the address doesn’t match ARRGGGHHHH!!
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ᴰ⁻²*Lyss✨ multi-life⭐. 🌕 * . 🌍 *
(@soyoongles) reported
@O2 That sucks 😔, thanks for replying though
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Dr. Naomh Gallagher
(@naomhgallagher) reported
For context the @O2 service was part of the @virginmedia package, yet Virgin are washing their hands of this even though their promised service never materialised. Such a joke and no idea where to go now as @O2 refuse to speak to us. Any advice on next steps appreciated!
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Gull Art and Craft
(@BeusmansP) reported
@VMO2News @O2 @virginmedia Furious at how you treat long term customers! New customer get deals almost half what we pay and you won't match it and have no decent deals to offer loyal customers instead u put the price up! Poor customer service and highly over charging long term customers. Nice to be valued
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Dr. Naomh Gallagher
(@naomhgallagher) reported
@O2 @virginmedia The account number is 1048197512. Don’t know the phone number as we never actually received SIM cards!
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✨Meg O'quigley✨
(@MeganOquigley) reported
@O2 why is the signal always awful with you!! Called up a few months ago and apparently some work was getting done, then I called again and was told nothing is getting done in the area and I even have 5G in my area.. can’t wait till my contract ends and I go to someone else!!
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StabberCrab
(@StabberCrab) reported
@O2 anychance your going to get the 4444 top up service running. My mums going to loose her package at midnight and we can get it back again. O2 is turning into a joke recently
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Steve Thom
(@DreadedLokHippy) reported
@O2 what a shock, O2 down again, 4 hours i've not been able to top up. Time to switch networks.
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Clem
(@inkedgirl69) reported
Due an upgrade in March, what's the best network to go with? O2 have gone down hill, I'm missing phone calls, messages are taking forever to send & no matter how many times you report it to them, it doesn't get fixed @O2
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Lua 💚
(@luawwwww) reported
@HannahFretwell @O2 HI hannah !! Can you send me a dm, im trying to talk with someone with o2, if you can help me please🥺
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chris langley
(@ChrisNLangley) reported
Superb service @O2. Haven’t been able to receive calls or texts all day. Called into store to get a new sim as the one (which has worked for 3 years) doesn’t work in any phone. Got the new sim, got home to set it up. And look, you need to receive a code via a text Perfect 👍
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Paul
(@paulhayward200) reported
@O2 How do you get a letter of deadlock out of o2 ? I have spoken with the help line and they are hopeless ?
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Judy
(@Judy75603559) reported
@O2 I rang somebody at customer services, and they said all the systems are down for topping up payg accounts. Is that right?
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liv
(@aldideathqueue) reported
@O2 im wanting to cancel my phone insurance how do i do it please
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wtngebeg
(@wtngebeg) reported
@CorriganSusan @Harry_Styles @O2 sadly, it isn’t codes for o2 priority, it is only people with o2 network and they have to log in to retrieve the presale instead