O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (58%)
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Internet (22%)
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Total Blackout (11%)
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E-mail (4%)
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Wi-fi (4%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Cambridge, Aberdeen, Grimsby, Sheffield, Chatham, Southwark, Nottingham, Luton, Swindon, Ilkley, Gloucester, Manchester, Brentford, City of Westminster and Temple Cloud.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Aberdeen |
Total Blackout | |
| Grimsby |
Internet | |
| Sheffield |
Wi-fi | |
| Cambridge |
Internet | |
| Chatham |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Hitz Remastered ⚠️
(@HitzlesSausage) reported
@O2 customer services. Following a fraudulent contract being opened in my name this year, you accepting the fraud, promising a refund, we’re 3 months later on and you’ve now registered it as a debt in my name! An hour on the phone today and no further forward! @financialombuds
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Neil J Murray PhD
(@DrNeilJMurray) reported
@O2 Links not working for Duran Duran tockets #o2priority
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Matthew Beaumont
(@themrmatthew) reported
@O2 your signal seems to be down in BT79
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Steph
(@stephcamera) reported
@O2 @james4125 I would love to do this too but I would have to give you every post code in the country…I’ve been with you for 8 years and now sadly I’ll have to look into leaving you as it is with all honesty **** service, surely you must know this?
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Zenwork
(@Zenwork21) reported
@O2 the quality of your signal in Canary Wharf is awful as usual 🥲😥 #canarywharf
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Tii_sh
(@_tiish) reported
@O2 Appreciate your reply @O2, I'm traveling in Mexico and I have tried connecting to the Movistar network but it still isn't working. I have Travel Inclusive Zone on my account
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Marc
(@Marc251983) reported
@O2 I can only just keep signal long enough to access twitter. I cannot use your status checker. Is there any issue in S81?
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Matt Bailey 🇬🇧
(@beagleblueF1) reported
@rachelCbooks @O2 Yep. Same issue.
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Bank of Creativity
(@BOC_ATM) reported
@o2 your service has become really awful around Manchester. How do you go back to 4g?
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Conor
(@_ConorCook) reported
from
Stonehaven, Scotland
@O2 I’ve been looking at my options to upgrade on the myo2 app and I’ve had three different prices in the past 24 hours, started off at £51 then £63 and now it’s up to £66 😵 all for the same phone and same plan. Any help?
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Neil J Murray PhD
(@DrNeilJMurray) reported
@O2 Links not working for Duran Duran tickets #o2priority
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Tiffany
(@PiccoloTacet) reported
@O2 Hello, I have no internet connection on my phone today in London. I've tried turning it off and on again to no avail. Is there an issue going on or is it just me? What should I do?
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Councilman Tate 🇳🇬
(@Eze_NwokeSR) reported
@O2 not really happy with the service I got this morning. I asked to be put through to department that takes payments and for 25mins no one was able to do that! I still need to speak to someone on the phone not a machine please!
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Marc
(@Marc251983) reported
@virginmedia 4pm. But also to go with this @o2 are having similar issues in the area and I have no signal from them unless I go out and travel. So overall both parts of the virgin media and o2 group are not working as they should
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Colourhouse Masterbatch Ltd
(@ColourhouseMB) reported
Good Afternoon @O2, is it possible that someone can answer the phone please, it advises 15 minute wait then cuts off after 4.17, We don't like doing posts like this, but if you don't know you are missing out on the perfect opportunity to improve your customer service.
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Veronica Dodd
(@Vonk9) reported
@O2 I am absolutely appalled at your "customer service". Think I will change back to EE.
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John
(@John10649040) reported
from
Birmingham, England
@O2 @jimswanstonlive That crap answer does not improve your **** network . How about Birmingham B12 again utter Shite signal ! Guess what I know the local mast is down but it has been ever since I have been with you !
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goddessfoxy
(@_goddessfox) reported
@_Fryto_ @O2 Yeah I’ve contacted multiple times, the same response from them. They can’t give timescales but if I want to call around stores and find out then I can cancel if I want🙄🙄
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Claire Pedrick MCC
(@3dclaire) reported
Having spent nearly three hours on @O2 chat about their mistake they have not apologised and are telling me to send someone to an o2 shop. Appalling customer service
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Mr. Write
(@Wavyhill) reported
@O2 I picked up an eSIM pack today and explained that I would activate it myself when I got home as I didn't have my new phone with me. So thanks for killing my existing eSIM and leaving me without service for the rest of the day.
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chris fear
(@bluegaschris) reported
@O2 Joke company terrible service
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S3Xy B4cKh0u5e B0i
(@SexyBackhouse) reported
@richardbranson @virginmedia @O2 Never in all my life have I received customer service as poor as I have on the phone to Virgin and O2 this morning! Such a stupid mistake YOUR end has resulted in me being on the phone for over 2 hours with absolutely no good assistance!
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Bradderz4 H
(@Bradderz4H) reported
@O2 you have got to be the worse phone provider ever! Not sure what games you’re playing but why can everyone else I work with stream the football at their desks but i can’t? But you manage to allow me to watch half time, full time and whenever someone is Injured. honestly so bad
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AshiePleb
(@AshiePleb) reported
@O2 You guys having an outage? I have no signal at all and I have a very important phone call soon…
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Merlin Challis - Kothari
(@Merlinkothari) reported
@O2 not happy i have bars of signal yet no data and no incoming or outgoing calls. Dont nornaly have this issue where i am looked on your website and it says service is all ok .... what do u sugest o2?
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Dotty Day
(@DaydreamerDotty) reported
@O2 trying to get priority tickets for The Damned at Liverpool O2 Academy, all lonks to other venues work, but this one is not working at all. Any idea why???
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James Blythe
(@BlytheJames) reported
@O2 how do I complain about my new order, mostly about DPDs appalling service?
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Domster
(@Domaloma) reported
@O2 how do I go about cancelling a device order? I’ve been awaiting it being processed for over a week now with zero correspondence from you, and multiple interactions with your live chat service have been completely useless.
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Bobby Ford
(@Mr___Roboto) reported
@O2 I have a problem with my phone - I am trying to talk to you from within my account, online on a PC but there appears to be no way to do that - it is insisting I download your app to do so - guess what - I can't
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S3Xy B4cKh0u5e B0i
(@SexyBackhouse) reported
@richardbranson @virginmedia @O2 Never in all my life have I received customer service as poor as I have on the phone to Virgin and O2 this morning! Such a simple mistake YOUR end has resulted in me being on the phone for over 2 hours with absolutely no good assistance!