O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (26%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Ballynahinch, Clacton-on-Sea, Glasgow, Preston, Maghera, New Romney, Carlisle, Newcastle upon Tyne, London, Derry, Southampton, Dungannon, Newmarket, Manchester and Weston-super-Mare.
| City | Problem Type | Report Time |
|---|---|---|
 Ballynahinch |
Phone | |
| Ballynahinch |
Phone | |
| Clacton-on-Sea |
Phone | |
| Ballynahinch |
Phone | |
| Glasgow |
Total Blackout | |
| Preston |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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David King
(@David_b21) reported
@O2 Hi! Do you know when we're going to get 5G in M7? 4G is really slow, down to about 2 Mbps
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Stephanie Hunter
(@xxsteph_89xx) reported
@O2 been trying to get through to someone on 202 and keep getting hung up on.I want to talk about my recently placed upgrade. Order was meant to be ready yesterday and been told there is an issue with it but cant get through to anyone. Now tried 5 times and hung up on each time😡
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Anup Mistry
(@AnupMis27249409) reported
@O2 terrible network service can not connect to 4G what is the point of having data if I can’t use it 😡😡😡
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-S🌷
(@ThisIsSozan) reported
@O2 is there a way I can complain about my new upgrade i got today as I wasn’t told it was 36 months. Do I have to call or am I able to email my complaint?
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Secret Support Worker
(@Secret_S_W) reported
If Sky mobile is ran by @O2 then they need a new provider because damn, there data is shite!!!!! Shouldn’t take up to five minutes to download an app on 4G, yet my wife who’s on @EE can download an app within seconds!!!
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Andy Rennie
(@andyrennie) reported
Dropped calls in TQ3 again @O2 despite you saying all fixed ! And no offer of compensation for the poor coverage over the last 4 months after you took a mast out of service !
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Chloe
(@chloecooper1996) reported
@O2 could someone please help out. I need some answers.
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jason jones
(@jasonjo08513885) reported
@O2 It’s completely over Northwales! I am not the only person suffering! From this afternoon I am returning my phone to store and cancelling my direct debit! Absolutely shocking service!!!
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♥♥єmmα♥♥
(@EmmaSaidThis) reported
from
Camberwell, England
@O2 Is there any reason why the O2 priority app no longer works on mine or my mum's Huawei phones. Says the app is out of date, then won't let me redownload, says there is an installation problem.
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Scott
(@AverageScottay) reported
@O2 what is going on with your network today, had 4G in Chistchurch and Poole but no internet at all.
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Kate
(@katerolfe) reported
@O2 what’s wrong with your signal? No 4G. Multiple locations. Why am I paying for a service I’m not receiving ???
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Michelle
(@mrmills1972) reported
@sabbia1968 @O2 I know when 5G 1st came to my area, the infrastructure was still being worked on. This would cause it to slow down. Now that the area has full coverage it's fine.
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Kyle Harring
(@kyle_harring) reported
@bri0142 @O2 Lol cancel your contract mate I asked for them to send out a different SIM card to fit a new phone, so they just cancelled my entire service ‘by mistake’ Also got charged £15 for a Samaritans call years ago -“well you should have thought about that before you called”
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Shivan Sivakumar
(@ShivanSivakumar) reported
I don't know what others feel but customer services in the UK have really deteriorated since covid. I do not understand why so many people are still working from home and offering an appalling service! This current award goes to @O2
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souz🇨🇩
(@notsouzane) reported
Hey @O2, why has the signal on my face home been so bad lately 😵💫
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Lucy Meredith
(@lucytmeredith) reported
@O2 @Ian57586675 Hi @o2 I have the same 4G issue in Harrogate as does everyone else I know on O2 here. It’s been like this for years. Usually in town centre can only get very slow 3G. I’ve messaged you several times about it, always get the same reply about the mast issue. Will it ever be fixed?
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Jessica Humphries
(@Jessica13917471) reported
@O2 forced into a longer contract because I wasn't given a choice, upgraded to a phone with misinformation, phone faulty, customer services not much help, complaints department not got back to me.
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Ben Craig
(@ben_craig1998) reported
@O2 My Dads looking to cancel his policy, everytime he calls he gets cut off
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Kyle Harring
(@kyle_harring) reported
@O2 I’ve got signal, that’s not the problem. But it’s the speed that’s the problem… Is there any troubleshooting for this?
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Sarah Barrett
(@EBeesmum) reported
@O2 hello having trouble in PL9 with phone signal. When is due back on?
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Mark Reeder💙
(@mn_reeder) reported
@garethenglish86 @O2 @SamsungUK Exactly same issue with mine too. 2 hours on phone to O2 and an hour with Samsung. Nothing. DM sent!
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Kyle Harring
(@kyle_harring) reported
@bri0142 @O2 I’be had that before too, only ever have problems like then when I’m with O2!
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Jake
(@jakehyslop) reported
@BobaFatt @O2 @DecembersKing Glad it’s not just me, for weeks now my signal either shows 0/1 bars, or it shows full bars but then the data just doesn’t work. In built up areas like London where signal is usually fine. O2 refuse to acknowledge it or help. Time to change networks.
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Ian Risdon
(@Rizzeve) reported
@O2 I have problems using my odeon codes trying to book for tomorrow! Have you been alerted to an issue with the odeon website which means you can’t add codes @ODEONCinemas??
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RC
(@RC000083) reported
@O2, this issues with not being able to make/receive calls that is affecting a ‘Small’ number of customers is still not fixed. It was being fixed within 24 hours 4 days ago. Still cannot make/receive calls. It’s getting ridiculous now……
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Stumpy71
(@ajsfounded71) reported
Still can’t get any WiFi in the back of the lower Holte on a match day @O2 @AVFCOfficial and the less said about the PA not working either the better. Sort it out #AVFC
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sussie
(@corbs536) reported
@O2 absolutely disgusting customers service.
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Mark Dodd
(@ferret1979_1) reported
@O2 Hello, can you help me initiate a return please?
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Billy Butcher
(@thcbillybutcher) reported
@O2 Phone gets a crease down it after a few times that makes it look crap Get a Xperia 1 mark 3
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Happy On My Triumph
(@flying_satsuma) reported
@AirtimeRewards @O2 If I close my account, do you transfer the cleared account balance - or cancel it?