O2 Outage

@O2 We have now been without phone signal for 10 days now due to storm Arwen. As business customers for over 14 years we are shocked that o2 has not contacted anyone to say what is being done about this. Surely o2 customers would be due compensation as unable to use phones.

This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

FUMING How is it possible I Had to pay extra data today (8gb) and its already eaten 4.5gb and not even been 24hrs @O2 haven't had my data on all day. Used it less than normal! Not impressed it's like extra bolt ons get eaten quicker. Such a loyal customer. got a wk til it renews

@O2 The My O2 support facility closes in 1 minute. By morning I'll have been without service for 14hrs, with one tweet reply as acknowledgement and zero actual support. This is not good enough.

@O2 @LesMills @lesmillsUK I am unable to join the les mills offer thru o2 priority. Gives me a ‘404 looks like you’ve made a wrong turn message’. Can you help me complete the offer? Thank you

@O2 Now over 4hrs, and I checked all the self support stuff when I first contacted. I have a vulnerable 82yo father and the emergency support staff cannot contact me.

Hi @O2 I've had NO response from support contact on Mu O2 app yet. First messaged 3hr40 mins ago. What on earth is going on?

@O2 in NYC & should have unlimited data but not receiving any. Obviously have checked the obvious (& yes -roaming is switched on) but still no joy. Able to make & receive calls, connect to WiFi but otherwise, no data for maps, browsing etc. Have been on hold for 75minutes. Help?!

@O2 just experienced the worst customer service of my life. I waited 2hrs in the que to get through because I’m unable to make or receive calls. Only to be told by the most rude agent that cust service closed at 9 and nothing can be done. He had a horrible attitude. Defo leaving

@O2 I'm so sick of having bad signal either Internet or phone signal it's so bad! I pay nearly £60 a month & can't use my phone properly because of the weak connection! I've got in touch with o2 a few times & they say the problem has been fixed yet it is still happening!!

@O2 shocking service - simple number swap has left my daughter with a phone number for 3 days… I expected better - cannot make calls from her phone and we cannot call her - and she’s paying for this service!! #o2candobetter

@O2 having issues with my order being delivered. Was meant to be delivered on Friday and I still don't have it. @DPD.

The fact that no one at @O2 has answered any of tweets other than sending me a pathetic little DM that I replied to and didn’t receive a response yet again, your complaints department is going to be flooded with all of the evidence I have of the worst customer service & company!

@O2 McDonald’s code not working

@O2 Also no response from support on MyO2 app in about 150 mins.

@O2 no signal for calls or Internet anywhere near Barnet for the last 3 weeks. Engineers not doing anything. Can't work at home or listen to music while exercising. #o2

@O2 McDonald’s code is not working Help?

@O2 Bit of a crap offer then, as 99% of McDonalds are now drive thru's... one to ignore....

@O2 can’t get a refund. Can’t make a complaint as the phone hangs up! They call back after 8pm, or simple don’t bother. 24hr call back that was 4 days ago! I’ll be going to @VodafoneGroup next time

@O2 on hold for an hour for them to hang up!… 😡

@O2 Customer Service good as ever, answer the phone or email!

@O2 moved from EE, phone number now transferred so can use my new sim only to find out I only get 3G around where I live although network checker says good 4g inside and outside. What’s going on?? This is useless to me if it’s this bad.

@O2 Hi can someone message me directly please I need help

@O2 how come your customer service is so shambolic, I got more info on my o2 account from Sky Mobile than you guys?

@O2 hi, I have had no phone number/ signal/ 4G for 3 days since changing over to new contract, can you help please

@O2 shocking service....spent 30 mins on hold trying to spk to a person to cancel my contract as I called over a month ago to be told that O2 couldn't match any of the offers I had been advised of, finally got thru was advised someone would call me back...what a shock...no call!!

(Posted via the @O2 cellular network)

@StaceDeRoeper @O2 Probably get more luck carving my complaint into a cave wall to be honest.

@O2 is there a problem with your network?

@O2 hi, my friend wasn't able to redeem his quarter pounder, but I have got mine without problems (in the same restaurant) I'm wondering why that's happened?