O2 Outage

@O2 hi does it cost anything to cancel a contract within the 14 day period??

@O2 I tired 4. Like full website down updates, it wouldn't let be pay till around 6am! Still struggling to pay a bill now which is saying the money been taken when it hasn't! :/

@O2 I have to use my phone for work purposes and rack up international calls. I always pay my bills without issue. You decide you need payment for today now, block my phone and can’t find my details to pay tonight before an important journey early tomorrow where I need contact!

@O2 I’ve got a payg SIM just so I can trial the network in my iPhone. How do I find out the mobile number and activate the SIM

@O2 Just being ignored by O2 now. Refusing to confirm when the local mast went down. No reply to DM or follow up tweets. Really bad service and I'm left unable to work. Thanks!

@O2 hello, how do I contact live chat? Business customer? Going around in circles on your website 😢

@O2 hello, I placed an order for a sim only contract on Friday 15th of January and I still have not received it. Please can you help.

@O2 why is it I can get a signal in the Mersey tunnel but struggle to get a signal in my own house?.....I had a perfect, uninterrupted call going through the tunnel but when im at home i either have to call people on WhatsApp or Facebook messenger?

@O2 help! We’re trying to call & speak to a member of the team but no matter which options we press it keeps hanging up. How do we speak to a human? 😢

Absolute shite customer service from @O2. I’ve been a loyal customer for over 10 years and been treated appallingly! Don’t you know we’re in the middle of a pandemic! A phone company who struggle to even answer/speak on the phone 😤

@O2 Hi I was wondering whether your customer service lines were still open? Been on hold for ages and struggling to get through!

@O2 do you think being held in a queue for 38 mins and 5 secs then to be cut off with an automated 'goodbye' message us acceptable? Your customer service is pathetic!

@O2 Hi 02, now 13 days my fathers phone hasn’t been working,26 reboots and sim swaps and support still hasn’t fixed it, their latest advice, swap the sim again.I don’t want any action on this tweet,I just want it recorded that the support I have got has been worse than useless

@O2 why cant I speak to anyone with a human brain. I've been going in loops for 30 minutes with your pointless website back doors and awful automated telephone customer service. Is there a number I can call to speak to a human being? I don't care how long I have to wait.

Is @O2 actually blocking VPN connections? It seems the only UDP I can send from an O2 link, is DNS, but never actually makes it to that DNS, O2 seem to transparently intercept and forward to theirs. Dodgy AF.

@O2 Hey guys? Any update or did you just want to know who I bought it from? It was a upgrade with you. I didn't expect a phone 4 days old to have overheating issues. Disgraceful.

@O2 hi I cancelled my contract but I’ve still been charged please can you help with this

@O2 I have no network can you sort this out please and thanks

@O2 has to have one of the most annoying customer service chatbots I have ever experienced. All I wanted to do was pay the remaining Device Plan balance, but I now want to leave O2 after more than 20 years, as their website and automated customer service has peeved me off!!

@higgy110 @O2 They are crap, I’m leaving when contract is up in December

@O2 I’m getting a new phone, next month. How do I set it up … ? With no signal in the area

@O2 My old SIM isn’t working I’m starting to think it may be a problem with the phone

@O2 is the most impossible company to get hold of!! For a phone and communications company, the chances of actually speaking to someone is zero! Never using them again!!

@O2 can someone from your customer support team please actually resolve an issue for a change. Had a faulty prize through Priority for three months and no one is helping me fix it.

@O2 I would like to speak to one of your colleagues on the phone, but can't seem to get passed your robot. Can you help?

@O2 customer service is shocking, first o2 add a spend cap for no apparent reason, tried myo2 not available rang 202 pressed the monopoly of buttons to get through to talk to them about my account then it just says fraud press 1 and goodbye, whats going on?

@O2 Worst company in any field let alone communications, took a phone contract out 2 months ago and cancelled same day, still getting bill for it, threatening emails and letters. Worst service ever, DO NOT USE.

@O2 I did I sim swap yesterday about 2 in the afternoon and my phone still hasn’t come back on, customer services just puts the phone down any chance you can help

@O2 Hi there. I need to cancel my Disney+ subscription which I have via o2 but I can't see anywhere on the site where I can do it. (Disney+ directs me to you). Can you tell me how? Thanks

@O2 @CPWTweets @Offcom who is responsible for unlocking my old phone please? The retailer (Carphone warehouse) or network/ phone contract provider (o2). Both are passing the buck and I'm getting nowhere.