O2 service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Internet (37%)
• Phone (30%)
• Total Blackout (25%)
• Wi-fi (4%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent O2 outage reports came from the following cities: Henlow, Longridge, Axminster, Manchester, Poulton-le-Fylde, Blackburn, Heathfield, London, Pontypridd, Bellshill, Nottingham, Leighton Buzzard, Poole, Halifax, and Dublin.

City	Problem Type	Report Time
Henlow	E-mail	2 hours ago
Longridge	Internet	3 hours ago
Axminster	Total Blackout	13 hours ago
Manchester	Total Blackout	19 hours ago
Poulton-le-Fylde	Phone	20 hours ago
Blackburn	Internet	20 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Sutton (@jamesbwfc) reported 5 minutes ago

  @O2 hi, my PUK code on my online account is not working on my o2 SIM to unlock it. it's working and then lets me set a new SIM pin but then says 'incorrect PUK code'. Can you advise?

• 
  Craig-David (@CraigGodders) reported 5 minutes ago

  @O2 can I legally leave my contract with you because of how poor the signal is? There’s a good mile square ld of my town I can’t get any 4g at all.

• 
  Ben (@BenjaminEHowe) reported 8 minutes ago

  @AndyFurnival2 @TomTugendhat @O2 It was better when there were fewer mobile devices competing for the same signal.

• 
  𝒂𝒏𝒏 𝒎 (@a_n_n__m) reported 13 minutes ago

  @TomTugendhat @O2 @EE Canterbury has dreadful mobile network coverage too. Wherever else I go in the world, it’s not a problem.

• 
  Ham (@Jonny_Ham) reported 14 minutes ago

  25+ years with @O2 BT Cellnet, finally had enough, signal absolutely shocking, totally gone down the pan.

• 
  LE Graphics (@legraphics) reported 16 minutes ago

  @O2 Great - so the spammers have more responsive customer service than O2?

• 
  Isca Augusta (@cmonmun) reported 19 minutes ago

  @RealToffeeCelt @O2 @TomTugendhat I get no O2 signal at work or home. I don’t even get 4/5G data in the middle of Winchester, which is not exactly economically deprived. They’re just crap.

• 
  Kieran Moss (@KieranMoss16) reported 24 minutes ago

  @TomTugendhat @O2 Can’t travel more then 2 mins down the road while driving without phone signal cutting out and the call disconnecting.

• 
  G Murdoch (@GUnit156) reported 26 minutes ago

  @OldNorseGuy @TomTugendhat @O2 This is the problem with EU membership, the countries that should be the biggest net recipients are the biggest net contributors

• 
  Tony McGarahan (@tonymcgarahan) reported 33 minutes ago

  @TomTugendhat @O2 @vodafone What a rude response when they have reached out to try and help. Not a gentlemen. And not a officer 's reppnse. Arrogant and entitled. Why post your original message?

• 
  GingaGill💙👩🏻‍🎓😷  (@GingaGill) reported 35 minutes ago

  @SarahLudford @virginmedia @O2 Yep…sadly the service has declined since the two companies merged. They blocked my account for weeks for ‘ security reasons’. ( I had changed pw & looking for new deals) No one seemed unable to unblock it. Took several phone calls/DM’s/ emails etc.

• 
  Fursie (@FursieRS6) reported 35 minutes ago

  @TomTugendhat @O2 @EE Third world problems. Talk to people rather than posting this bull ****

• 
  Colm Nugent (@Wigapedia) reported 35 minutes ago

  @TomTugendhat @O2 @EE At what point in time did mobile phone company investment get diverted to upgrade bike lanes? This is like complaining about the vegetable selection in Tesco being terrible, while care homes are underfunded. Tom apparently doesn't understand how a modern economy works.

• 
  Ryan O'Donnell (@iamryanodonnell) reported 41 minutes ago

  @O2 Thank you but I’ve pretty much done all of this. The network needs serious investment to manage the amount of people connected, and to ensure data is reliable and stable.

• 
  Stephen B (@StephenB9fle) reported 41 minutes ago

  @O2 Can never make payments jst takes ages to loads shocking since use joined with virgin media

• 
  Mark “Beaker” Bate (@BeakerBate) reported 42 minutes ago

  @RobertClark87 @TomTugendhat @O2 Not just O2, they’ve never recovered from the Huawei removal…..Dorset is a disaster zone.

• 
  Quelpanama (@Quelpanama) reported 42 minutes ago

  @TomTugendhat @O2 @EE Yet another issue where we have to think back to Tom’s time in Kabul liaising between MI6 and the SAS. Apparently sitting behind a desk in a building yards away from a communication mast he got a good signal. So heroic!

• 
  Mary ✌🏿🇺🇬 (@MaryxSSS) reported 43 minutes ago

  @O2 just some feedback - your blue Monday offering is terrible not a fan of spin the wheel. Can you change back the offering or ask your partnerships team to find better quality partnerships?

• 
  13th Theatre Co (@13theatre) reported 44 minutes ago

  @O2 Hi I am not on 02 but I am being continually harassed. I made a complaint to your Fraud team and I presumed it was closed as I received a letter saying I had nothing to pay. I received two texts asking for money. There is no identification on the text

• 
  🅓🅜🅨🅡🅒🅡 (@dmyrcr) reported 45 minutes ago

  @TomTugendhat @O2 @EE Your lot had 14 years. Maybe you should’ve campaigned about this then to your pals in government. Instead you did **** all

• 
  Ｍｏｒｇａｎ 🇾🇪💫 (@Morgan7MJ) reported 47 minutes ago

  Signal just gets worse and worse in the UK, in Chester train station atm and what used to work not too bad isn’t working at all and I’m on 4G full bars and nothing is loading or working. It’s pretty bad considering a place like Chester @O2

• 
  Pete ‘Moose’ Jousiffe 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@karakashin) reported 47 minutes ago

  Unbelievable service from @O2 A week with no mobile service and they offer £5 compensation with no idea of when service will be resumed. Awful!

• 
  Free Speech Highway (@Fr2962Free) reported 48 minutes ago

  @TomTugendhat @O2 @EE I agree with Tom on very little! However this is spot on! In parts of inner London EE signals are atrocious and despite checks that the area has a strong signal. They must do better or give customers some form of mobile signal booster.

• 
  Ali (@aliward96) reported 50 minutes ago

  @TomTugendhat @O2 I’ve been with a few networks and O2 are easily the worst. I’ll never go anywhere near them or any network that piggy backs off them.

• 
  fell (@fellbytheway) reported 52 minutes ago

  @TomTugendhat @O2 @EE is that a government issue or the network provider lack of investment ?

• 
  Sierrasix (@pauln791) reported 52 minutes ago

  @TomTugendhat @O2 @vodafone The UK comms network is far and away worse than what most people would call third world **** holes. I travel a lot and it breaks me more and more coming home and a big part of that is how poor our comms network is.

• 
  Will Goodhand (@GoodhandWill) reported 55 minutes ago

  @TomTugendhat @O2 It also seems to be getting worse - v poor on 5G often

• 
  G 🇨🇾💙 💜 (@Georgieporgy69) reported 56 minutes ago

  @O2 hi I want to make a complaint for my daughter which has not been dealt with for over 4 months and I am still waiting for a call back . Appalling

• 
  Shar 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@sharlewis58) reported 57 minutes ago

  @SarahLudford @virginmedia @O2 That's why I left them unreservedly, an utter arse to try to interact. One system not talking to the other, no human to help sort. Mid contract hikes. Went to Sky - no regrets, easy xfer & lower bills

• 
  DJ Trademark (@DJTrademark_UK) reported 60 minutes ago

  @O2 @TomTugendhat Signal is **** near enough across Norfolk ffs !