O2 Outage

@JennyRudall @O2 I had this with O2, trying to charge me for calls to the USA that had been made in WhatsApp and Skype. In the end I solved the problem by just cancelling my direct debit and eventually they called me and we sorted it that way.

ridiculous that a phone company @O2 have no way of actually contacting them to make a complaint about your bill. The message system is ridiculous. I’ve been billed for 119 message to Australia I didn’t send. I don’t like anyone enough to send that many plus I’d use WhatsApp

@O2 very disappointed at the service from o2 😡

Customer service goes a long way, thanks @O2 x

@O2 @LeeAndrw Same thing happened to me on the same date. I don't buy it o2. I've raised a complaint to investigate with you. Amazing its alot of O2 customers affected when you Google about the service.

@O2 Never won yet let alone this time lol half can't enter as toooo far away though

@O2 I try all these steps everyday. I should not have to turn my phone on and off multiple times a day to get a decent network coverage....

@O2 Yes but they haven't done a speed test, just said 4G is slow. I have also been to post code TF3 3BA and it's the same there too.

@carriemunky79 @O2 @vodaphoneuk Been on o2 for ever, never had a problem with them

@BRYANSDANIELS @O2 O2 is complete dog shit

Anyone else having issues with @O2 or @vodaphoneuk

Can’t believe how bad the network coverage is on @O2. Full 4G signal yet it can’t even load a picture...

Shouldn't have been surprised when the guy on @O2 Live Chat lied to me... Horrific network.

@O2 I did so, the staff at the store could not help me, thay said I should ring O2. I rang O2 again, they could not help me, they said should I should call in to the store. 3/6

@O2 I rang the Store, they said they would not be able to help me if I called in. They said they had an ongoing problem with O2 telling customers to call into the store, when staff in the store could not help them. 5/6

@O2 I told O2 that I'd already been in the store, and that the staff in the store had told me to ring O2. O2 repeated that they could not help me, and that I needed to go back to the store. 4/6

@O2 I rang and went on the online chat with O2, they could not help. They advised me to call into an O2 store. 2/6

@O2 Have letter from 3 June telling me about my new phone contract with O2. I've never been able to make/receive calls or send/receive texts with this new phone contract. 1/6

@O2 I rang the Store, they said they would not be able to help me if I called in. They said they had an ongoing problem with O2 telling customers to call into the store, when staff in the store could not help them. 5/6

@O2 I told O2 that I'd already been in the store, and that the staff in the store had told me to ring O2. O2 repeated that they could not help me, and that I needed to go back to the store. 4/6

@O2 I did so, the staff at the store could not help me, thay said I should ring O2. I rang O2 again, they could not help me, they said should I should call in to the store. 3/6

@O2 Have letter from 3 June telling me about my new phone contract with O2. I've never been able to make/receive calls or send/receive texts with this new phone contract. 1/6

@TheRealNeH @O2 Cancel the order & try with @EE they’re much better service. Only advising!

@pfargent @O2 Hey look at ee before you try o2. Way cheaper & much better signal. @EE very good for streaming

Who out of @EE @O2 @giffgaff @ThreeUK will offer a better service/deal I am currently with @VodafoneUK which i do not feel can continue. The latest issue, i complained of poor service and I get barred 😯

@UlyssesGuybrush @O2 It’s been pretty shit on 3 too out of Victoria to South London.

@O2 really bad signal in Reading, RG1 area. Please sort this!

@O2 literally why isn’t my 4G working properly, been awful for about a month :@

@thomas_karbe @O2 This sucks TK 😒 I hope they do the right thing and do something nice for you!

@ivanhamillcars @O2 @EE feel the same now utterly let down. stayed with them all this time despite being offered better deals and to be treated the way i was demanding i talk to them demanding money despite their **** ups adios @o2 hello @EE

@O2 😕 I went to the store, they were unable to help further, please see my DM.

@O2 Even if I got at 12.30 (30 mins after they're released) they're always gone. This never used to be the case

@O2 Had a go every way, puzzle didn’t fit. Im to the shop to see what I’m doing wrong as it looks like I can’t do it. Thanks for your twitter help

@LawgisticsSales @O2 @EE Their service is absolutely shocking! I had to fight with them to get my contract cancelled. There’s no way I’d ever return!

@ivanhamillcars @O2 @EE thank you i'm minded to go that way really let down by them the @O2 complaints team had all the charm of the Gestapo, i've always found the other client care bods brilliant. wouldn't have minded but i wasn't complaining. waited three months for a call back #shockingservice @O2

@LawgisticsSales @O2 @EE I left @O2 purely down to their appalling service and moved to @EE Great 4G coverage and great signal strength.

@O2 7/ Not going to lie guys, I lost my temper. Please can you make sure that your various systems between insurance claims, customer service and sales speak to each other. You're letting your colleagues run into some nasty conversations when all they want to do is their job.

@O2 4/ I'm sure it's in the fine print somewhere. Fine. Hoping there would be something you could do for a long-term, loyal customer, I made my case. No. Nothing doing. I've paid my monthly dues for nothing.

@O2 3/ Contacted your customer service team who assured me that everything would be covered, I needed to be put through to the insurance claims team. Of course, nothing was covered as the insurance only applied to the phones I bought from you, not my phones.

@O2 2/ I'd added insurance to my account and didn't cancel that when I bought a new phone from someone else. Been paying insurance since September 2016. Then, with my new iPhone XS it finally happened. Dropped it. Back cracked. Damn.

Not a single UK network provider offers visual voicemail on Android. Everyone has super fancy smartphones but voicemail hasn't changed since the 1990s and is still a terrible experience @EE @ThreeUK @VodafoneUK @O2

@O2 I've been in touch already with Twitter, with everyone and all about as much use as a chocolate teapot. Complaint is currently with CEO. I'm using my new phone now but with an EE sim card.... Appalling service o2

Fabulous service by @O2 been told if I want to change provider then it’s ‘completely up to me if I do’ think a course in customer services for Heather is needed.

@O2 A perosnal plan, had 2 phones with O2 for the past 2-4 years, never missed a payment ect... to be intentionally missinformed to con me out of another payment has left me with a bad taste in my mouth if im being completely honest.

@O2 the cause is your network not sending messages through to my phone on time.

@O2 Have letter from 3 June telling me about my new phone contract with O2. I've never been able to make/receive calls or send/receive texts with this new phone contract. In spite of numerous phonecalls to help, chats on online help and calling into the store. Pathetic service.

@adele_1983 @O2 This is an advert never to use @O2

@O2 @will_i_amlfc09 He just said, because you can’t provide the service he pays you for.

@O2 never happened before and, i clean my phone,/sim regularly, the phone is working fine, i've messaged it of different phones in my house and all the messages come through as normal.. There is nothing wrong with phone or sim.

@O2 Please stop attempting to call me again, I’ve never been an o2 customer and as I’ve explained to them multiple times I’ve recently taken a new contract out.

@O2 S4 Nike in silver , the only only problem is I’m not too good at waiting lol #anticipation

Yep, you guessed it, the very person I made a complaint about. Massively awkward and completely inappropriate. Needless to say I told them I wouldn't be speaking to them about the incident, but I am massively disappointed at @o2 for thinking that was acceptable. O have given up

(Thread) Please, please don't use @O2 . I had my first experience yesterday and today and I genuinely can't believe their approach to security and customer service. I bought a new car insurance policy through o2drive based purely on cost - huge error on my part. (Continued)

Never using @O2 again. Disappointed with the customer service. Passed round in circles yet again. Pissed of is an understatement. Hope no one else problems

@O2 just wanted to say a massive thank you to your customer service call centre and online chat people they have been so helpful over the past 2 days helping me sort an order issue. #goldstar #thankyou #o2

@O2 All seems to be ok now thanks! I just had no signal at all in the morning and shortly after that just 3G. I restarted my iPhone but same. The location is Exeter Whipton area

@O2 I contacted you guys and you said you can’t help because it’s with the delivery company

@O2 It was meant to be delivered yesterday but they couldn’t find my street, then abandoned the delivery. I contacted @DHLParcelUK on their customer service and was told I can collect it today and I turned up and they said it’s out for redelivery Thursday.

Unfortunately we will have to cancel out Parent Internet safety input on Thursday 20th June from @NSPCC and @O2. Due to ill health. Our apologies @ComelyParkPS and @EasterCarmuirs who were also invited to attend.

@O2 It’s definitely not accurate. I have most of my apps on WiFi only. You clearly have an issue your end you need to investigate!