Is O2 having an outage right now?
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
No problems detected at O2
O2 problems in the last 24 hours
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments.
Most Reported Problems:
- Total Blackout
O2 Outage Map
The most recent outage reports and issues originated from Thurso, Golders Green, Wigan, Twickenham, Wandsworth, Croydon, Stowmarket, Brighton, Waterlooville, Enfield Town, London, Waltham Abbey, Southampton, Sudbury and Farnborough.
O2 CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
O2 Issues ReportsLatest outage, problems and issue reports in social media:
I dont have time for any gossip now
@plusnethelp @Plusnet remains the worst internet service provider I have to use my data in my own house @O2 do you guys provide WiFi I’m fed up
Andy Lindsay mortgages
@O2 massive signal issues in the KA3 postcode........when will it be resolved
@O2 Hi guys. I'm having a really difficult time transferring my number from you to another network and have been without any network connection for over a week. Would really appreciate any help on this!
@ZHYIXING_72 @O2 No don't. Very poor.
@O2 Have you resolved the problems with unlocking the Samsung S7 from the 02 network so that it can be used on any providers network
@jfswarbrick New or not @VodafoneUK @VodafoneGroup need to SACK #mariakoutsoudakis ASAP, this new ad campaign is trashy and truly horrendous. The adverts and the #BeUnlimited plans have really made me hate #Vodafone #VodafoneUK as a network and brand. At least with @O2 they are classy 🙌
@O2 Please can you fix the signal problems in Brighton. Thank you.
@Thesearethedamn @O2 A tip for you, the shit you read or watch is from conspiracy idiots.
@O2 fix your ******* network and provide a proper service!!!!!!!! No proper mast in Wembley stadium area I’m freaking done!!!!! With this ridiculous service after paying hundred of pounds 💷 every month. Do not reply with a dumb reply!!!! I need justification now!!!!!!
Luis Dominguez P
@O2 Hi there! Last month I traveled to France and I wasn’t able to use my data allowance as usual. I’ve done it before while traveling in Europe but this time it didn’t work. Roaming was enable. Help please #o2guru
@o2 sent my phone in to recycle after being convinced to do so by a member of your staff. Been told me you’ll only offer half the price quoted due to the screen being cracked but it isnt.. @EE wouldn’t treat me like this. And Customer Care won’t help🙃
Mr Schmuck 🤡🍊
@thomasdharvey @O2 Most likely the case as my friends who are also with O2 are having slow internet speed. Once the festival ends it should improve
@O2 Very nice of you to ask. I ended paying my airtime bill twice on automated phone system as your online system didnt work and was trying to ask for it to be refunded when payment cleared, but your customer service rep kept telling me to talk to my bank, which was shut. I gave up.
@O2 Poor deal. EE offering 100GB for £60 a month!
Miriam R Watson
@O2 I know I #notalone with this #issue of @O2 ..I pay a fortune for my contract with you. Your advice does not help.. I had strong signal but calls to other o2 users would not connect..#ridiculous
@O2 How can they take money from my account without my permission. They never inform me it’s being charged so I suddenly loose all my top up. I’m in England and the UK
Thanks @O2 for making me look like an idiot in Caffè Nero today. Code wouldn’t generate on my app and then after restarting it showed as ‘out of stock’. Meanwhile there was a queue behind me and a patient but understandably frustrated server waiting 😨
@DonkTCG @thewossy @VodafoneUK @O2 I use EE too, very few messages, reliable network, and I can manage everything online
@O2 well done o2 u told my mum her phone was no good not working. But o2 shop called me on it by mistake I heard it all on the call. All for getting £100 sale on a new phone!! Under handed tactics do u do this on all ur oap's that enter ur shop for help.old phone still works too
@O2 5g is not great, if you have nothing in the way or are stood right next to a tower you get amazing speeds but if you go round the corner the signal drops dramatically, same if a tree is in the way, the only way is to have 5g modules all over the place
@thewossy @VodafoneUK @O2 I've literally never had a phone call from EE, they send me a text once a month to tell me my bill is ready to view and have so far given me 6months of Amazon prime free, and 6 months of Apple music. Would deffo recommend
@Snivyguy912 @MartiBennett @VodafoneUK @O2 @ThreeUK I used to ring them and they'd promise to stop calling but they never did. I actually had to change my number on a different service. They once rang me 8 times in a 90min lesson!
@O2 I've spend about 3 hrs on this but you. Want 3 pounds late payment fees for an invoice you've never sent for a contract I don't have
@O2 I've been charged 200%. More than my monthly charge as I can't leave your service as. Neither o2 or cpw will take responsibility for my contract
@O2 Ps. Never get an o2 contract through car phone warehouse as you are just a problem for both
@O2 website not working, app confuses itself, billing incorrect amounts. O2 failing. Customers beware.
@O2 hi, any update o the repairs you're carrying out near PH2 7AB. Service for data has been horrible for the last 3 days
Matthew P Dingwall
@O2 Terrible all over. Worse in yeovil (BA20 /21 post code). Gone from 3/4 bars to barely 1
First Team All Common Sense ♎️
@O2 Are there so works going on, because my connection for the past 2-3days has been terrible!
@O2 It seems like a restart of my phone twice has resolved the issue
@O2 I’ve no doubt that the network was busy but it was very frustrating that people on other networks were getting full use of their data. This isn’t a one-off any small gathering and O2 seems to fail.
@dancohen02 @ThreeUK @O2 @VodafoneUK Asking the real questions here mines been down for two months
Please RT this! The customer service he's received from @O2 has been absolutely appalling! Hoping @O2 @markevans02 @ninasbib take some action fast!!!
@ThreeUK @O2 @VodafoneUK Look in the mirror guys, you lie on here day after day , you make false promises and treat loyal customers disgracefully sadly ! Some of us just want to be able to make a call !
@O2 still waiting on my complaint being dealt with. I was due a response over a week ago but surprise surprise iv heard nothing! Such unprofessionalism yet again from your team who are supposed to deal with issues
At my wits end with @O2!! 9 months later my phone still drops out during calls everyday in the middle of the city, even their handling of my complaint has been poor. I wish @MarkEvansO2, @ninasbib and their team could up their game. They’re about to lose a customer!!!
@O2 @Bigboofter Sheer number of people using the network during the Festival, I presume - mine has been terrible all week.
Well after god knows how many years of @O2 I cant take any more poor signal. Time to succumb to the charms of @EE I think this weekend.
@O2 I probably move from area to area where you have recently completed work without knowing it in the past and I have never had to reboot my phone before. So your request that I reboot my phone is nonsense. But to prove a point I have rebooted my phone and it is still the same!
@O2 I’m trying to retrieve an older bill to downlowd and I am having the same issue
@ThreeUK @O2 @VodafoneUK Three before you try to throw shade at other providers please make sure you're on the same level as them, as it stands your the worst provider atm #Crap #Hypocrisy #Slow #Poor
@bigoneherts @ThreeUK @O2 @VodafoneUK Those speeds are impressive on Three but it seems like the majority get poor speeds. That ping needs to be better though
Terry Rich Whitehead
@O2 The service is inconsistent indoors in Meriden always has been. But it's not just there. Yesterday in Warwick the signal was nonexistent in the Post Office! I can understand it in rural areas but in a town there is no excuse.
from Waltham Abbey, England
@TazPDN @O2 So sorry to hear that ,#o2 is really bad, I'm with Vodaphone and they are much much better . Hope all get sorted for you x
@O2 Yeah don’t have a problem anywhere else. As soon as I leave Reading town centre it seems to be ok
@O2 Hi there, My cafe Nero voucher isn’t working and I never used it yesterday 😥
Haven’t had service on my phone for 5 days and counting.. switched to @O2 on Thursday. Big mistake.
o2 do not seem too competent at placing a requested charge to mobile and related premiums texts bar on my phone :o if you think you have such a bar on your phone i suggest you test it with a cheap charity text donation. if it goes through your required bar is not working #o2 @o2
@O2 unfortunately it takes a minute to cancel my network and data so I can't use my phone but takes 24 hours to revert back to the sim i was using.
@O2 I live in RG1 and commute through RG1 every day and usually only have 1 or 2 bars of service. At Reading station it’s basically unusable every day. So if there are no plans to change I will just move to another network once contract is up. Thanks for the reply
@O2 customer service team keep putting the phone down they’ve tanked my credit due to them “ accidentally “ cancelling my phone contract!
AGAAAAAA trying to phone @O2 to complain about them crapping my credit rating they keep putting the bastard phone down on me 🤬🤬🤬🤬🤬 im going to seek legal advice
As if @O2 have been charging me for a contract I did not sign up for. Fraud & theft and I’ve yet to receive a call about my previous complaint!!! 😤
arrrgggggggghhhhh!!!! @O2 down again... 6 days last week and now today.. "Sorry we're currently working on a phone mast in this area" ... not good enough when its affecting peoples work and therefor wages!!!
@Th3Noon @O2 You need to calm down mate. Why would you trust a corporation whose sole purpose is to sell you handsets opinion over the WHO. If O2 did their own tests, I guarantee you they will say that it's all fine, regardless of actual outcome.
@O2 I did look there already, unfortunately because I don't have an account I can't use the free online chat, and I can't call you for free because I'm not a customer of yours. I don't see why I should use the pay number when it's o2's mistake. Look forward to a quick resolve.
@O2 absolutely FUMING to find my usual £40 bill costing £84 this month as my phone had connected to an "out of Europe network" whilst on holiday but I received no info of this whilst my partner (a Three customer) received notification of the rate change when it happened to him.
Euston to Birmingham New Street — in 2019 — no signal (4 bars, still no data) for nearly the whole journey from either @EE or @ThreeUK or @O2. 😑
@PelhamB @DavidMLindsay @ThreeUK @O2 @VodafoneUK Funny that I have recently been to London and had no issues what so ever with 3 and I stayed next to tower bridge 🤔
Terry Rich Whitehead
@O2 It would be nice to have a half decent signal in Meriden UK. Why is it pretty much everywhere I go the O2 signal is pathetic, where as other family members with different providers the signal is superior. Get your infrastructure fixed first then worry about 5G.