O2 Outage

@O2 I've paid over £500 for a SIM card I don't even have, which hasn't been used in 4 years, and was never mine to begin with. I read that you have hold a duty of care to customers. Can you help me?

@O2 impossible to speak to anyone at O2 or using the online messaging app when are you going to have a customer service operation? #We'rebetterconnected #moreforyou #shambolic

@O2 No problems. I do feel that the entire mobile industry could act stronger against fruausters. If @NASA can broadcast a @iamwill track from space, I’m sure collectively you can block and trace these individuals!

@O2 trying to get through to pay off my device but your auto system puts the phone down on me! Any idea how I can get through??

@O2 I keep getting told by people they can’t connect to my number, happens very often and I’ve seen it first hand. Keen to get this problem resolved. Thanks.

Seriously getting annoyed with the customer service at @O2 you cant get through to speak to someone on the phone urgently or even on the online chat to sort your account out it’s ridiculous

@O2 need your help ASAP with my account

@O2 I have 5 connections with you & a former employee (customer for almost 20yrs) yet the prices are making me consider leaving when each are up for renewal to other networks because they offer much more for the money. Loyalty discounts don’t come close even either.

@AncientGleek @O2 Ive also been getting these i had 1 guy shouting abuse saying he was going to hunt me down

@O2 can’t believe how useless your customer services are. Can’t get through to speak to anyone or solve issues though my o2 like automated lady tells us to. Husbands not had signal or data for over 2 weeks now. Deffo giving your network a swerve when upgrade is due. #crapnetwork

@O2 hi, how do i cancel my subscription to Disney plus?

@O2 hi please can I have some urgent help??? You’ve cut my phone off because I apparently haven’t paid my bill but it says it’s not due til the 10th July???

1st prize for worst customer service goes to Vodafone. Lied too 3 times, spent a 70mins on chat then to be told to call 191 only to sit on hold for 40mins... I’m done with their ****. any other mobile providers want my business? @VodafoneUK @EE @O2

@O2 can you help. I keep getting calls from people who say they have had a missed call from my number when I haven't called them. Has my number been cloned or accidentally given to someone else? I've had it for years and don't want to have to change it now!

@Pat4Cake @O2 Damn! Who you looking to go to next?

@O2 My daughter has ordered iPhone SE upgrade and was told she could change delivery address once ordered, but can’t on myo2. Need your help!!!

@O2 hi just wondering if your having problems? Can’t get through to O2 insurance. Phone goes down after answering my security question

@O2 your shop is still available online of course it is cos it makes you money but don't ask for any help, I just want a replacement sim or a reason why my son keeps getting call failed message whenever he tries to call, despite saying you would help I've heard nothing

@O2 Is anyone going to help with this at all? I'm getting increasingly frustrated with @O2 no help online, tried calling, no answer, I just want a replacement sim card for my son's phone or for it to do what I pay YOU monthly for

I love when @O2 call me to try and sell me a new contract after they STOLE £500+ from me over a year and then said 'Yeah you're not getting that money back'. Example of a big company who doesn't give a single ****.

@O2 I need to claim on my insurance- broken phone but it won’t let me speak to anyone yet online it tells me to call...

@O2 I’m already starting to regret moving to o2. Can you please answer my DM. I have got no answers to my problem

@O2 Ive just taken out a contract with you and porting my number across to your network today, I was disconnected by my previous network at 10 and still haven’t been reconnected does the number transfer normally take this long? As I have been without either phone all day thanks

@O2 any technical issues at the moment as I can’t add a bolt on to mobile broadband and can’t access customer services to ask any questions!

@O2 your phone line keeps hanging up on me. I’m dying to call as you’ve doubled my bill and I have no idea why. Also got add ons I can’t cancel. I’ve been made redundant I need to sort this urgently

@O2 Hey I'm due 2 important phone calls but my signal is really bad, in fact I missed a different call due to it being emergency only

The customer service from @ThreeUK is one of the worst I have ever experienced, I left them after less than a week and went back to @O2. How in 2020 you can not get an email address to speak to someone amazes me it really does.

@O2 please stop using DHL as your delivery service, the items are never delivered on time,drivers never bother to ring the doorbell before leaving a card due to this we always have to pick them up from the depot 30 miles away. I've got at least 10 stores closer to me than that!

@O2 hey guys any chance you could help me with finding an old bill (not available on my o2)

Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!