O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (24%)
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Total Blackout (11%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Belsize Park, Colchester, Camden Town, Rhyl, Harringay, Stoke-on-Trent, Henley on Thames, Newcastle upon Tyne, Birmingham, Bristol, March, Chatteris, Ballynahinch, Manchester and Northampton.
| City | Problem Type | Report Time |
|---|---|---|
 Belsize Park |
Internet | |
| Colchester |
Phone | |
| Camden Town |
Phone | |
| Rhyl |
Internet | |
| Harringay |
||
| Stoke-on-Trent |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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kim
(@kimrobertson05) reported
@O2 hi I called customer services twice today for 30 mins a time and got cut off twice , I need some help with a query ?
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vicki
(@vickixxxxxxx) reported
@O2 hi. I have had no signal for 3 days and the myo2 page is not loading on your website to login.
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Jack Smith
(@jacksmith_) reported
@O2 Maybe you can cancel the order and I just go to the shop today and sign up again?
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A flickering
(@wfpickering) reported
Is @O2 down again?
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kremilin sapiaton
(@koopinoa) reported
@O2 hi I forgot my O2 password and the O2 website isn't working can you help me
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James McFadden 🎮
(@McFadden1985) reported
I’ve been with @O2 since 2003. Several phone recycles done with no issues. However that all changed last weekend. Was quoted £175 for my old phone, phone sent off then email received a few days later saying faulty phone (screen/key damage) & offered £35 instead.
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Saamia Tufail
(@saamia73) reported
@O2 trying to use my saved free o2 cinema ticket but says problem with my request :-(
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Nichola
(@nikkihad80) reported
@O2 your customer service is shite! Time to change providers
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michael beverland 🦎🥝🎹🖤🦑🐙
(@michaelbeverla1) reported
from
Eltham, England
@O2 just received new sim and trying to get it to work. Switched to you guys from EE but it will be the fastest cancellation in history at this rate. Your online help just isn’t
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Saamia Tufail
(@saamia73) reported
@O2 trying to use my saved free o2 ticket but says problem with my request :-(
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Steven
(@theboylogan) reported
@O2 can someone help me? I can't find a way to get in touch with you on your website. Puts people in circles !
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Miniraiola
(@miniraiola) reported
@O2 can someone please help! I've spent 4 hours trying to sort out a deal and I'm getting no where!!!!
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ʙᴇᴀɴ 彡★
(@iIuvrobertsmith) reported
@O2 I hate to complain but your customer service is absolutely awful - you’ve taken money out of my bank account and not even given me an order number or anything. I was then made to feel like an idiot by the advisor on the phone. i’m still no further forward
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Alicia Bethany
(@AliciaH462) reported
Worst phone company ever @O2 staff working from home just constantly cut you off, unaware of how to speak clearly into there mic, 5th time in 2 days on hold each time for 40+ minutes all’s I wanna do is pay my contract off so I never have to deal with such a ridiculous company 🤬
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Blacklight
(@blacklight_ops) reported
@O2 I run my own DNS over TLS service, and have been using it for ages. Now I can't access it from O2. I can get to it from other providers. And it seems O2 is intercepting all traffic on all ports.
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Jen
(@JenVonLee) reported
@McFadden1985 @O2 Absolutely. I had no intention of signing up to another lengthy contract, my old phone was just fine, not a days problem. But.. promises promises. Now I'm tied to another 3 years. Don't even get me started on the recent ipad debacle.
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Beccy Gibson
(@beccy_gibbo) reported
Hey @O2 @o2businessuk. Can you help? I have been in a call queue twice for 30 minutes, and then the call just ends. I'm having a issue with a SIM and need to get it sorted. Thanks.
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Man in Black 2125
(@In2125) reported
@O2 you might want to check on your so called customer service staff. Only one that seems to be working is the one telling me my calls really important every 30 seconds for THE LAST HALF HOUR. No wonder I’m ditching my contract. Ezr to get a gp appointment or a tank of fuel
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Dr. Paul Maggs 🏴
(@paulmaggs67) reported
@O2 Still crap. Getting H+... what am I paying for?
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Chloe
(@_chloemwalker) reported
@O2 your customer service is an absolute shambles I’ve called 4 times in 2 days and been answered and hung up on 4 times
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Haseeb Khan
(@HaseebK36476137) reported
@O2 - just want to say they since joining O2 back in May 2021 I have had an awful service with phone reception. - Does anyone have this issue?
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Eden
(@DJ_aka_Eden) reported
@O2 I need help please with the tickets, as my code does not work and I don’t know why
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Dheex yar
(@AbaayoHeleey) reported
Im actually so excited to leave @O2 next month! A decade of terrible network and even worse customer service. Absolute joke.
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Marcus
(@Marcus_dd1) reported
from
Southall, England
@O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please
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SiJordan
(@SJocon81) reported
@O2 Cannot access live chat or my account as I'm no longer an O2 customer. What other options are there?
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Sam Sangster
(@samluke1) reported
@O2 having a slight problem ordered an upgrade on Friday which said next day delivery and it is still not processed.
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AMREAZ
(@AM12EAZ) reported
@O2 absolutely abysmal pay as you go customer service trying to get a replacement sim for a lost sim card. Who ever has a sim number written down???
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Steve Thompson
(@stevethompson03) reported
@O2 are you having problems with your systems? Cannot log in to our My o2 accounts at present?
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Blacklight
(@blacklight_ops) reported
@O2 So I'd like to get access to my service back. I've requested any filters be removed from my account via 202 but if that doesn't work I'll be switching provider I think.
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Thomas Melrose
(@tom_melrose) reported
@O2 Giving me a link for the help guide is useless, the issue isn't my phone it's the mast, I'm getting weekly text updates to tell me there is an issue, you just can't seen to repair it