Is O2 having an outage?
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
No problems detected at O2
O2 problems in the last 24 hours
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments.
Most Reported Problems:
- Phone (46.05%)
- Internet (28.95%)
- Total Blackout (11.84%)
- E-mail (9.21%)
- Wi-fi (3.95%)
O2 Outage Map
The most recent outage reports and issues originated from Boultham, Washington, Slough, Wandsworth, Islington, Golders Green, Rye, Dudley, Woodbridge, Aberdeen, Lewisham, Camberwell, Hexham, Eastbourne, Gillingham, London Colney, Poplar, Chippenham, Brighton and Hove, Cardiff, Plymouth, Darlington, London, Liverpool and Bromham.
O2 CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
O2 Issues ReportsLatest outage, problems and issue reports in social media:
PNE Fans Forum
@HollyIlling @PNEPhil @O2 @pnefc Nope exact same i actually swapped yo @O2 thinking their signal would be better than @ThreeUK what a mistake i made, back to three next contract i think!
from Much Hoole, England
@AJPNEFC @PNEPhil @O2 @pnefc Problem is so many people in one place trying to access at the same time
@sarahrobbo69 @O2 @pnefc @ThreeUK Slow is better than non existent!
@PNEPhil @O2 @pnefc Always difficult with any network. What I do which seems to work is change your internet to 3G not 4G when at the game. Some reason it seems to work better
@PNEPhil @O2 @pnefc Nope its always slow. Don't think it matters about the network, I'm on @ThreeUK
J O E
@O2 keep getting calls that hang up after 1 or 2 rings. Mostly from Sierra Leone and South Sudan. Make them stop please. #o2guru
@PNEPhil @O2 @pnefc I can never access it during half time or when it’s busy 😩
@O2 worst service ever experienced in Birmingham branch. You are over priced and cannot wait to finish my contract with you
@O2 Just called the number you provided, they were no help at all. Please forward payment by the end of today
@O2 Not bad of a deal @O2 considering got the Huwaei mate20 pro when it came out.
@LozzaFox @EE I’m with @O2 and have no complaints about service. I pay about £75p/m for contract and buying the phone. Once the phone is paid off, that monthly amount will drop. And that is with a really good call and data plan.
@leadthemidlands @O2 That’s awful service! We’ve been using giffgaff for a good while now and no complaints or unexpected charges!
@LozzaFox @EE I too had that problem, moved to @O2, didn’t like how they charged for data so moved to @SkyUK, thinking about @giffgaff, but have @ThreeUK on my ipad which has better coverage wherever I go
@LozzaFox @EE Been with @O2 for years and never had any problems.
Moving from @EE to @O2 due to bad reception in newcastle and OMG O2 sales and on boarding experience is dreadful. Absolute amateur hour. Confusing, errors, bad chat interactions... TERRIBLE design. Nervous now. Performance better be good or I’m off.
from Boultham, England
Well still no broadband from virgin and it turns out a phone mast isn’t working near me on @O2 even though I reported problems with the network 4 days ago. Shame their not this slow when it comes to taking my money when the bills are due.
@dave6018 @PedroClarke1 @EE @EE Will take the lead I was on @O2 there service is very good was with o2 for 10 years but just recently left as they don’t offer lots of things that EE offers is always behind the technology no Apple Watch with cellular I am on pay as you go on EE was not Accepted for contract
Luke Terence Batten
from Washington, England
@O2 I’m really not happy with my phone contract it’s far to expensive would like to cancel free of charge !!!!! Fed up of this bad customer service
Made a complaint with @O2 so they sort me a new phone, the guy tells me he’s transferred everything from my old phone and just found out i’ve lost 98% of my pictures 😭😭
@1122Caity @ThreeUK I was with @O2 for many years until maybe 7 years ago, overpriced network and nowhere near as good as @ThreeUK. Wouldn't go back to @O2 again.
from Wandsworth, England
@SkyHelpTeam My 4G network on @O2 is MUCH faster than your broadband service, when you promised to give me 17mbps. This has been happening for the past weeks.
from Islington, England
@O2 hi, my data hasn’t been working all day! Please help
Been loyal customer to @ThreeUK for over 8 years. They basically just told me to leave if I am not happy with my upgrade! @O2 is offering me a better deal even though my other half has only been with them for 1 year! #logic #leavingThree
@O2 Gets worse on the way into the station, temporarily comes back on and then drops again. I have a work phone too and it’s the same issue with that so it’s definitely the signal. It’s been longer on than off, it’s like the dark ages 😂
Service Akin To Stepping On A Dogs Egg @O2
@O2 The problem is when passing through the area, you drop from 4G to 3G and it never recovers until the signal drops entirely. The whole surrounding area seems very slow as a result.
@O2 hi, no signal in my area for last hour, and bad reception all day before that
@O2 I know and I really don’t want to leave, it was just as bad at my old work place in Waterloo, but when I go to places in Kent and even Watford my signal is amazing and the 4G is so fast, but not in DA14 and DA15, EE seem to have the monopoly of speed around here at the mo
@O2 I have experienced the WORST customer service ever from o2. Nearly 2 weeks since I upgraded, 10 phone calls later and still NO PHONE. Appalling.
@O2 My data is not working. It keeps saying I am offline unless on WiFi but I have over 9GB of data available.
Serious post here. I've just found out @O2 has breached data protection on my account and shared my personal details with other customers for the past 4 years. Not sure if I need to seek legal advice or raise this further. Maybe @MarkEvansO2 might want to help and discuss this.
@O2 Your Not doing me a favour I pay you for the service
Note to self when getting a new phone ...avoid @o2 what a awful network!
@O2 If the role was reversed and I could pay you for the service, you wouldn’t just say ok work hard on it to restore your finances !!!
@O2 I’m not asking for compensation. I’m asking you for a refund of money I have paid you for a service im not able to use.
@O2 Yes - and in the wider North West too - have colleagues in Liverpool area who have no signal either. Please just start looking into it - we're trying to work and it's causing a lot of hassle!
from Rye, England
@O2 we’ve had no signal in the Tn31 area since Sunday now. Please advise status and I do hope you will refund charges due to this !
13 days out of warranty and you can’t help a customer @o2, and advised by your own service team to buy out consumer contract or seek legal action... appalling! #o2
from Dudley, England
@O2 I keep getting texts off you, rang the number to stop them but it’s not available. I’m not with O2 anymore so want them to stop now. Help 😮
from Woodbridge, England
@DHLParcelUK paid for urgent afternoon delivery of @O2 phone on Weds - you try to deliver in morning & it’s now Fri and no phone !! Inefficient and terrible service & lack of any communication from you .
@O2 Yes, have tried several. It looks connected the 3G symbol comes up but no internet. The phone makes calls it’s a WiFi problem only.
13 days out of warranty and you can’t help a customer @o2, and advised by your own service team to buy out consumer contract or seek legal action... appalling!
@O2 do you support E SIM ON IPHONE XR
Highly discourage anyone from being with @O2! Absolutely awful service and shocking customer relations 🤬🤬🤬 cannot wait until my contract is up!!
daniel james gannon
@O2 being a customer with you for 2 years and I have never had someone be so rude I think thay need to get retrained and I think I'm going to leave you and go with @EE
@O2 I've had no network coverage in my flat in TW18 since 27/01 and the website says a further update on the issue will be available on 28/02. How do I make a complaint about this in writing as I have been unable to make calls for nearly 3 weeks
@O2 Yes in Wiltshire! My parents use o2 and have no network at all. I have EE so when am there same problem!
@O2 why tell me I have signal and 4G when clearly I don’t and nothing works!
@O2 been with you for over 20 years and never had an #02suprise... Sad face 😢😢😢
@O2 Hey I need help with an online order please !
@O2 I've contacted the online gurus 4 times this week and also been in store for help with my pay monthly data... yet my data issue STILL hasn't been resolved. I feel completely fobbed off every time and you're still taking money from me...
After being a customer for 8 years, getting a PAC code from @O2 is like pulling teeth. I started at 19:57 and it's now 20:45 and I still don't have it...
@O2 your Travel bolt-on is rubbish. Full 4G reception in the USA and it’s still slow as anything. Totally useless and not fit for purpose. Been ripped off at £4.99 per day!!
@bmatwala @O2 @miaannx Me neither and I’ve been a customer since the first iPhone!
@O2 Give the big “oh let’s help” all front and absolutely nothing backing it up. Waste of space
@hillyon @ShitChester Whoever gave an 8 for 4G isn’t on sodding @O2 ! The centre of Chester is awful and they just say it’s congestion 🤔
from Camberwell, England
You don’t get an ounce of data stood on an open-air platform at London Bridge. Been the same for 5 years. I tweeted back then. Send an engineer to platform 12 for a survey. And none of “we don’t guarantee data” -just fix it pls. @O2
@O2 @miaannx I never get anything - shit service
@TheO2 @O2 @O2 I’m not typing it all Again cause I might drop signal Any second. See the chain pls
@simonlander01 @EE EE are terrible at rewards. I've been with them years & the only 'reward' they offer me is the opportunity to buy home broadband or tablets off them 👍Not really a reward. The free apple music and BT sports stuff is too niche and temporary as well. @O2 do it better with Priority.