O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (57%)
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Internet (22%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Balham, Burnham-on-Sea, Reading, Runcorn, Rotherham, Glasgow, York, London, Swindon, Croydon, Shaftesbury, Nottingham, Willenhall, Newmarket and Southampton.
| City | Problem Type | Report Time |
|---|---|---|
 Balham |
||
| Burnham-on-Sea |
Phone | |
| Reading |
Total Blackout | |
| Runcorn |
Phone | |
| Rotherham |
Phone | |
| Glasgow |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Pippa Laverty
(@PippaLaverty) reported
@O2 Tuesday lunch time they said they would get back to her within 48 hours and haven’t she’s really worried. Tried calling customer service everyday. Can I DM you her details so you can contact her she doesn’t have social media
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Pippa Laverty
(@PippaLaverty) reported
Iv just found out a friend has been let down by @O2. A stranger was able to get a brand new IPhone out under her name costing £1400!! How does this happen?? What can she do? O2 #CustomerService said they can’t do anything she has to wait for the fraud team to call, which haven’t!
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georgia
(@georgia86456507) reported
@O2 is o2 down? I’m not receiving any text messages?
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gemma taylor
(@gem8985) reported
@O2 terrible customer service. Still awaiting an "URGENT" call back. Never been passed from pillar to post as much as with you. Two phone calls later and over 2 hours on the phone still nothing sorted.
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🧜🏽♀️ MesmerizeLive 🧜🏽♀️
(@MesmerizeLive) reported
@O2 can u respond to my dm im gonna break my damn phone if u dont help me :(
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Neckodeemus
(@Terryboxing) reported
Hello @O2, is there any way of speaking to an advisor as your website keeps timing out and live chat is not available. Your phone line defaults to an automated service.
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Henry Harker
(@henryharker) reported
@O2 I was expecting a call back from the fraud department over two weeks ago but still nobody has contacted me, this is absolutely outrageous. If you go to your website it is incredibly unhelpful and impossible to find a number to quickly call someone. Please help!
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stuart david smyth
(@sdsnikon21) reported
@O2 Hi any suggestions why 02 app is not working on my home wifi. Works fine on 4G🙈
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AIM4C4UL4Y
(@41M4C4UL4Y) reported
You know when you get a gut feeling that is normally correct....? I have that feeling! @dhlexpressuk have stolen my iPhone 11, hands down! @O2 now saying it’s my responsibility to chase the ‘supposedly delivered’ item which was not delivered to the address I provided!!! 😤 😡
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Rhianna Joseph #PrayForDemi ❤️
(@rhianna_joseph) reported
@O2 I have no service on my iPhone and the problem has gotten worse and worse every since agreeing to the contract in August. I can please cancel my contract with you without terminate fees due to this issue?
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Daz McGarr
(@DazMcgarr) reported
@O2 Lost my job in June & phoned O2 in Oct to try & set up a payment plan and was told I had to owe £100 minimum to set it up, then today get email from O2 saying they are going to charge me for late payment so essentially adding to my debt! SHAME ON YOU O2! DIABOLICAL SERVICE!
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Emily Weeks
(@semiweekly) reported
@O2 hi, how do I find my customer service password? Trying to move my number over but having difficulties
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Andy Fitzgerald
(@eowxman) reported
@O2 I'm not a customer of O2 but this morning had 10 individual pay as you go Sims on promotion all first class post delivered by royal mail
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Sofía
(@SofiVillamarin9) reported
Hi @O2 Can someone answer my DM, please? I have 72 hours to find a solution to my problem. Thank you
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Matt
(@dlcmatt) reported
@O2 hi I just started a contract with you which includes free @disneyplus. As I already was subscribed to this service before joining O2, how do I take advantage of this offer?
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Luca
(@Dr_BattlePants) reported
@O2 Well it's a huge problem for me as I rely on the network to work from home. I am sorry that I am unable to provide you with a timescale for when I can pay the next o2 bill.
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Sofía
(@SofiVillamarin9) reported
@O2 Hi! Can someone answer my DM, please? I have 72 hours to find a solution to my problem. Thank you
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Kirsty Smith
(@KirstSmith__) reported
@O2 Imagine ordering the new iPhone to find its out of stock and no idea when it will be back in stock Oh and to top it off can’t get into my o2 account🙄 Just the service a new customer wants
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Joanne Templeton
(@TempletonJoanne) reported
@O2 please help ive been charged for a premium rate number and it was a man scamming me by phoning and hanging up and the premium number link takes me to a site that doesnt exist
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Duncan Turner
(@rockmunkee) reported
@O2 Hey there.... this is exactly what I mean - this has been tried previously but no different. He needs to speak to someone physically - I’m surprised and frankly disappointed you didn’t understand that from my first message - this is where reputable customer service comes in...
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Me
(@HelloRickyRick) reported
@O2 I always pay 2 months ahead but this time I didn't and got these messages moaning yet nothing to let me know it was due. You should always without fail regardless of settings let the customer know they have a bill because if you don't know you end up like this.
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william radford
(@willo561) reported
@O2 is the service down? I can’t seem to get a reception? Anyone else having this problem?
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jenny ward
(@jennyward80) reported
@O2 complete nightmare after ordering 2 phones for Xmas this weekend. Such awful customer service today over 30min on the phone and still no answers! Over 15yrs I’ve been a loyal customer maybe it’s time to move!
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David Robinson
(@KARRISON_MD) reported
Are there any “dodgy” people out there who can help activate an @O2 SIM card on a burner phone? O2 seem to be struggling!
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Laura Claire Potts.
(@LolliPops86) reported
What a disgrace @O2 me and my brother ordered the same phone at the same time, mine came with a charger plug and headphones, his didn’t, yet your telling him that the model doesn’t come with those items anymore, absolute bs, saying it’s because people don’t use them anymore #crap
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saint Kenzo
(@mrwkenzo) reported
@O2 the customer service is a mess + the network is worse .. what happened 😑
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James Marsh
(@JamesMarsh1974) reported
@O2 I need urgent billing help. your IVR is screwed and just sends me links about paying a bill.
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Lauren
(@heyimlaurenh) reported
@O2 Contacted you guys at the weekend re upgrading my sim, as I was getting a new phone. Data stopped working on Monday, no matter where I am. Turned my device and mobile data off and on multiple times, nothing appears to work. Had this problem last year when I got a new sim as well.
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LAURA 🦋
(@lauramitchem1) reported
@O2 Thanks im thinking of buying a new phone and never ordered one online before
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Kenny Stewart
(@elvisairways) reported
@TheO2 @O2 @petetong Can. You. Help. With. A. Voice over please. Kenny