O2 Outage Report
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Barnsley, Blackburn, London, Bristol, Ashford, Durham, Birmingham, Plymouth, Dulverton, Croydon, Workington, Inverurie, Bury St Edmunds, Fleetwood and Keswick.
| City | Problem Type | Report Time |
|---|---|---|
 Barnsley |
Phone | |
| Blackburn |
Total Blackout | |
| London |
Internet | |
| Blackburn |
Total Blackout | |
| Blackburn |
Total Blackout | |
| Bristol |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@paulhayward200) reported
@O2 I find it hard to believe how O2 can justify putting up their prices when their network is crap and they don't invest in it. Just pure greed.🤬🤬🤬🤬🤬🤬😡😡
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Caitlin Clappison
(@CaitlinClappis1) reported
@O2 really wouldn’t recommend using o2. just rang the customer service number to find out my refund was supposed to be automatic but hasn’t been. it’s been 2 weeks, and it’s another 7 working days to wait for this because people clearly can’t do their job. 4 weeks for £109 refund
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Ben Rowe
(@benmrowe) reported
Trying to join @O2, a saga in several million parts. After 20 years it was time to change provider. O2 were so much cheaper this time round. I needed to transfer three lines. No problem, I though. First up the website said I couldn’t do multiple lines and had to call… 1/
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fyc33
(@fyc33_b) reported
@O2 absolute 💩 company cancel within 14 day cooling off period and you take £400+ from my account WTF!!!
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Ese
(@Ese2085) reported
@O2 If I do that I lose my 1GB fibre with @virginmedia I just think it’s really scummy that I have to pay for a sim that literally doesn’t get used. I didn’t mind when I thought it was part of the virgin deal but then you put prices up by like 12% which is really crap.
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The Bird Tweet
(@The_Bird_Tweet) reported
Everyone in the Uk , do not go on @o2 network,4G is rubbish and i have written confirmation they have issues with their masts and have no idea when it will be fixed - save your money #o2arerubbish #o2
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Sarah Barnett
(@SarahBa07416445) reported
@O2 please help. Newish contract, no Visual Voicemail or idata set up on my Iphone. Tried online help. Useless.
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Ollie Hubbard
(@OllieHu10287378) reported
@Spen92 @EnglandRugby @O2 I’ve never moaned about old heads. Youngs is a better 9 than Randall and always will be until he sorts out his box kicking. International matches are won and lost by the kicking battle. Unfortunately smith is not there yet and cannot break down organised defences
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Sam B
(@SamBirchy1) reported
@O2 Best number to call you on to discuss the app not working and allowing us to access our C2C tickets ? @abbie_birch
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kyleigh green
(@kyleighgreen22) reported
@O2 That’s what I use when I’m home but if I’m out doing the school run , going to work etc I’ve missed many calls because of shocking signal
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1.21 GW
(@1_21GWatts) reported
@O2 @nrogers959 Very weak reply @O2 . But then it is utterly indefensible. I’ve been an o2 customer for years, not for much longer
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Aimee 🤍
(@ArmyxAimee) reported
@O2 I just looked now and I’m not sure if this will reflect my order. However the s22 ultra in white is now saying up to two weeks for delivery but other colours are saying available on the 25th. Just wondering if that will cause issues?
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BigMrWill.i.ams
(@BigMrWilly1) reported
@O2 Thanks for getting back to me. I’m always very cautious of buying online since last summer. I went to purchase a speedboat - nothing fancy just an old tug. I payed £2700 only to receive a model one around the 1/600 scale mark. Never again!
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Ollie Hubbard
(@OllieHu10287378) reported
@EnglandRugby @O2 Really poor selection here. Would have liked to have seen Isiekwe over Ewels, Simmonds over Dombrandt, Youngs over Randall. We need experience to navigate the side against a stubborn welsh side. Obviously Tuilagi and Lawes are huge additions to the side
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Hallie Mason
(@Hallie912) reported
@O2 I’m in US and have no signal at all. Have restarted multiple times. Need help ASAP and “all chat agents are currently busy” since yesterday. Help??!
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Matthew Forsyth
(@Matthew20454695) reported
@O2 I have now called your customer service 3 times to try and get my old number transferred to my new sim, still no success and its approaching a week since I first tried, I was told this would be a simple process.
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Ateeb
(@NawazAteeb) reported
@SaraBeverley @O2 That is extreme, yet their service isn’t worth that
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Linsey Gray
(@LinseyG42233063) reported
@O2 Worst customer service! Been trying to start a live chat since 8am and getting nowhere! @O2
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Bob Goodenough
(@CornwallBob) reported
I ordered an iPad SIM from @O2 - and was sent a SIM that used a @giffgaff number (which doesn't work). O2 won't sort it out because it's a Giffgaff number - unbelievable!
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Jeris
(@Ghoris22) reported
@O2 Hello, I only signed a new contract with O2 because I was told I was eligible for a 20% discount on my tariff if a family member living under thecsame roof is also an O2 customer, which he is. I was also told the discount would apply for the length of the contract.
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Cristi Ifteni
(@Trigunnz) reported
@O2 Hey guys. I'm having issues logging in to your website. Little help here?
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Tracey Goldman
(@PawgeousDog) reported
Hey @O2 I have been on hold for ONE HOUR, FORTY FIVE MINUTES!!!! WTF is going on???
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G🌹🏳️🌈
(@GEMB148) reported
Oh great been with @O2 on a contract less than a year and they’re rising my bill over 10% in April. 🙄 Was with the sister company @giffgaff for over 10 years and never had a rise. Proves this rise is just shameless money grabbing from O2.
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Tommy Stewart
(@ThomasJStewart) reported
5G in Ballymena 💥 @O2 hopefully this means we can now access the internet in the town centre after years of extremely poor/no service on 4G.
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Giles Henderson
(@GagHendo007) reported
@OllieHu10287378 @EnglandRugby @O2 disagree - that’s a great side... Young’s shouldn’t be near the squad now let alone 15 - quirke should be on the bench... his box kicking is awful, as is his passion - so slow. Dombrandt and Simmonds are class so doesn’t matter which way around they are. Ewells k but we’re short
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Sam Brown
(@sam_brown1905) reported
@O2 trying to cancel an order I have just placed. Got through to someone who transferred me and been waiting 20 mins for someone to answer
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Phil🇬🇧🇮🇱🏴🏴🇮🇪
(@Philsnr) reported
@virginmedia @O2 I wouldn't bother, I'm about to cancel all Virgin Media products as Virgin Media has failed to provide a satisfactory service on my Mobile Account, I've had enough, for weeks I've been unable to call or text out from my number,VM know this, fault not fixed
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Nick Fox
(@Nick_FoxUK) reported
@EnglandRugby @O2 Holy crap that backline 🔥
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Bob Depledge
(@RJDhowzat) reported
@EnglandRugby @O2 Randall starting, never saw that coming after Jones’s 9 selections over last 5 years. Biggest game of his life. Let’s see what he can do
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Stephanie Buck 🌸
(@slouisebuck) reported
@O2 you need better customer service when answering the phone! Just had a very rude woman called AMY after being on hold for 20mins she decided to to hang up the call said she ‘couldn’t hear me’ but when I said I’d been on hold for a long time she said, I’m still disconnecting!