O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (61%)
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Internet (19%)
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Total Blackout (13%)
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Wi-fi (4%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Colchester, Manchester, Omagh, Edinburgh, Glasgow, Enfield Town, Craigavon, Leicester, Erskine, Accrington, Wisbech, Dalbeattie, Hexham, Deptford and Castle Douglas.
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Phone | |
| Manchester |
Phone | |
| Omagh |
Phone | |
| Edinburgh |
Total Blackout | |
| Glasgow |
Internet | |
| Enfield Town |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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LaurenGordon🦄
(@LaurenGordon8) reported
@O2 why is the app still down?! 🥲
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DLPDADFAN
(@dlpdadfan) reported
@O2 Cmon guys - got to the front of the queue in Greggs, ordered a coffee and then had to pay for it it because the app was down. Are you going to offer refunds? Can't even go back later because I'm in meetings now to get my free one. 😡
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Robert Jeffrey
(@RobertJeffrey27) reported
Come on @O2 your priority app is still down, all I want is to be able to get 4 @peterkay_co_uk tickets and my free @GreggsOfficial butty with red and brown sauce....
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Claire Greer
(@clairegreer) reported
@O2 Absolute joke. How have you sold out of presale when people haven’t been able to get on! My priority app is still not working! Been a loyal customer for years and this is how they repay customers, with absolutely shocking service
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Edouard Lapaglie
(@EDFROG) reported
@S_Michelle92 @O2 Same here. Deleted & reinstalled app. Made no difference. Tried both the O2 and Virgin logins. Fail. No Greggs butty today. 😡
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ladyreb
(@ladyrebs1) reported
@O2 Just how?? Do I have the wrong app?? Its still not working
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craig young
(@craigyoung79) reported
@O2 Still waiting. Still no reply or acknowledgment of my email complaint
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Saintsmith80
(@saintsmith80) reported
@O2 any chance priority working today so I can use my Prezzo offer for lunch as had to cancel yesterday because of site being down?
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Avril Watson
(@caspbarn) reported
@O2 @o2 technical work supposed done , but app still not working !!!
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James D
(@JamesD_1807) reported
@O2 Hello O2, I purchased a Samsung 21 Ultra from yourselves about a year ago. I have since changed networks due to coverage issues. It seems O2 have baked settings into my phone that a factory reset does not remove. Please advise how I can remove your unwanted settings and apps.
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🏍Andrea🏍
(@pussyguffaw) reported
@O2 Fuming!! Was logged out of my account, couldn’t get back in, stayed up until small hours to try and it was still down. Finally on this morning, everything sold out. No surprise there, resale tickets in hundreds!
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Amber James ♡
(@Ambz1810) reported
@O2 You haven’t sold them to o2/Virgin customers. You’ve sold them to company’s that are reselling them at ridiculous prices. But how did they get them..if the app was down all day for us customers?
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
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Samantha Jones
(@S_Michelle92) reported
@O2 is the priority app still down? I am going round and round in circles putting my mobile number in numerous times.
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david blackwell
(@davidblackwel16) reported
@O2 how the f#*k has all the peter kay presale tickets sold out when the app and website was down all day? Bit of a joke priority if only some people can access it while the rest cannot.
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Leeroy Santana
(@Leeroysantana) reported
@O2 Very surprised to hear @O2 managed to have sold out of their priority tickets for Peter Kay. Would really like to know how as both my partner & I tried logging on into the app all day yesterday & all we were greeted with was errors or no option to purchase said tickets! 🤔😤
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🇺🇦Wend@DCFC 🇺🇦
(@WendWarren) reported
@O2 are there still issues with priority cos I still can’t sign in this morning?
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Adrian A. Ryan
(@JustAdrianRyan) reported
@O2 the priority app and website has been down long enough for me to consider switching to another provider. @peterkay_co_uk tickets gone, and now I can’t get my free @GreggsOfficial breakfast. Next you’ll be taking our free cafe Nero away… oh, hang on?!?!? #pants
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amy 🦋
(@_worldofamy) reported
@O2 Is priority still down because I STILL cannot even login via Virgin??
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Adam B
(@apb_bish) reported
@O2 How the hell can they be sold out when the app and website has been down all day? Basically everyone that worked at 02 got first dibs .
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Edwina Clifton
(@ed_clifton) reported
@O2 The app down all day and mine still down stinks this does
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Tricia 💙
(@LawTRICIA) reported
@O2 How did you manage to sell out when your site was down the entire time? Somethings smells fishy!
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alison hart
(@alihart63) reported
@O2 went to get my free greggs coffee and the app signed me out and won’t let me sign in. When will it be fixed? Gutted love my Friday coffee!
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Kaiser Soothsays
(@_SonOfTheDesert) reported
Almost 24 hours after it went tits up, @O2 still hasn’t fixed the #Priority app. ******* useless. Not everyone wants Peter Kay tickets but all users are being inconvenienced because of that one demand on the service.
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Hannah Miller
(@hannmill_) reported
Wish @O2 priority would fix their app so I can get a free greggs
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Debbie Atherton
(@DebbieAtherton1) reported
@O2 Please can you sort the Priority App out, since the crash yesterday, my app hasn’t worked properly, trying to login, sends me a code enter the code kicks me straight back to the login page again. It’s getting annoying now.
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Oliver Evans
(@Ollie_Evans22) reported
@O2 app is down so I can’t get my @GreggsOfficial treat. But then I go on eBay and see bacon rolls being sold by touts for more than £1000! EXPLAIN THIS TO ME O2!!! (Ps got @peterkay_co_uk tickets yesterday. Thanks o2, great service). #O2 #Greggs #peterkaytickets
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Ken Lillford
(@sterlo1985) reported
@gagnboneman @O2 Can’t login using the website either.
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Kayla Sperrin
(@kayla_sperrin) reported
@O2 why can I still not get on o2 priority? Type my mobile number in and it keeps going back to start. Never had to input my mobile number in before until yesterday. Why now?
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Arturs Rumjancevs
(@arumja2) reported
@O2 is there an issue with the priority app?