O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (54%)
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Internet (24%)
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Total Blackout (12%)
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Wi-fi (5%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Wolverhampton, Glasgow, Devizes, Croydon, Penrith, Brierley Hill, Sunderland, London, Kirkby Stephen, Leyton, Harringay, Birmingham, Lancaster, Brecon and Annan.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
Wi-fi | |
| Glasgow |
Wi-fi | |
| Devizes |
Phone | |
| Croydon |
Wi-fi | |
| Penrith |
Total Blackout | |
| Brierley Hill |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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david mcgrath 🔰 🟨🟥
(@DavidLopper53) reported
@O2 Need somebody at O2 to sort this problem for me…asking me to ‘private message’ them is bollocks!#doyourjob
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LulliGang
(@lulli_gang) reported
@O2 have lied to since last week about 6 people told me a refund was put into my account had me waiting all week to find out they only done it Friday and then find out it’s not going be done until 21st or June I hope you all get bad luck for the rest of your life all of you #o2
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Leander Harrison
(@leanderharrison) reported
@O2 terrible customer service - been cut off 4 times and told 72 hour wait for a call back from a manager. Just wanted a reasonable upgrade! #hatecallcentres
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Hel
(@Hel49449344) reported
@susanmoxon @O2 That is terrible .Time to step up 02 now and sort it out .
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mummybear
(@Domoniq39937541) reported
@KimAitken16 @O2 It’s ridiculous isn’t it! I mean I couldn’t even get through to emergency services 😡
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Espresso Monster
(@EspressoMonste1) reported
@O2 Thanks O2 for the massively **** network coverage at download festival, was absolutely rubbish
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Mxx
(@mxx1969) reported
@O2 for the last three weeks the signal has been non existent on the Middlebrook shopping centre in Horwich. Why?
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Tim Adams
(@Tim35Adams) reported
@virginmedia what do I need to do to just speak to someone that can help with a very simple query! Being passed around a single company is bad enough but to be passed around 2 company's @O2 and still no one will take any ownership is a joke tbh!!!!
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CAPTAIN_B53
(@avtsuk) reported
@O2 I'm not a direct O2 customer, I'm with VM. Since they moved their virtual network to yours the service has been awful. Not sure what you can directly do to help.????
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Julia Holland 💙
(@juliahigginson) reported
@O2 i've been trying since 14 may to assess and update my spend cap via live chat. This still has not been confirmed/resolved. Please can you contact me. This a simple thing that should not take weeks to sort out! Poor customer service.
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CAPTAIN_B53
(@avtsuk) reported
@virginmedia VM. Im having the same terrible experience since your move to @O2 that thousands of others are having. Dropped calls, poor data, people can't get through to me etc. It's all consistent with the public postings.
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Andretto Poldarko
(@vicky_stagina) reported
@O2 well thanks O2, I’ve been a customer for over a decade yet here I am at download and o2 have switched off my data for no reason. Can’t speak to them at the damn weekend so I’m screwed. I’ve had to buy an EE SIM card to be able to use my phone properly. Not happy.
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f_rrelly
(@cxanrose_) reported
@O2 can someone get back to my issue since Thursday please?
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Pheme
(@Pheme78815624) reported
@O2 The SIM in an old phone, shows 'no service. ' How can I confirm whether deactivated, even though not six months of network inactivity? Phone used for 2-factor authentication, so needed. No warning from 02. Thank you.
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Chris Edwards
(@chrisedward5) reported
@O2 very disappointing service. Tried using chat for two hours Wednesday as needed data, but wouldn’t work, then spoke to CS about this (who didn’t listen)and signal issues on Thursday and told will be called back. No call ! Been with years, but not happy #timeforachange?
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Andretto Poldarko
(@vicky_stagina) reported
@O2 How about no. I’m not reading some bullshit network guide. I’m not dealing with generic god damn crappy automated lazy ‘support’. So don’t say you’re sorry. You’re not sorry and you never have been sorry. Yet another bunch of uncaring corporate clowns.
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Nay
(@Naomii904) reported
@O2 hi, im on o2 and currently in Spain. I’m not getting any 4G coverage. Please help!
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oinotnA
(@Scaccia92) reported
@O2 I swear you and @SkyUK are in cahoots with each other. Nothing but problems with both of you. Definitely switching from both as soon as I'm out of contract. Joke companies.
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Kim Aitken
(@KimAitken16) reported
@O2 @Domoniq39937541 Mine has been the same for over a month and O2 won’t do anything! Just say they can’t guarantee a network connection ON A MOBILE PHONE!!
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Jonathan Grant
(@jonathancgrant) reported
Folks. This seems to be a con: @O2 EU roaming only works if you have a 25Gb plan or above despite what is implied on their website. Confimed when I rang them so will be make a complaint to the Advertising Standards Authority as quite scandalous and misleading.
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Sentfromdevon
(@Sentfromdevon1) reported
@O2 yet again being hounded by fake O2 customer services on a fecking Sunday. Telling me I owe you money and if I don't pay you will take me to court. My Bills are paid in full every month. Quite your love island BS and sort this fraud out. I'm reporting it again for 4th time
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Kim Aitken
(@KimAitken16) reported
@Domoniq39937541 @O2 That is terrible! Their customer service is diabolical!
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CAPTAIN_B53
(@avtsuk) reported
@virginmedia Spoken to them lots of times. They just say to turn phone off and on again. It's since VM went over to @o2 that the service has been bad. Read the thousands of complaints online about this.
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mummybear
(@Domoniq39937541) reported
@KimAitken16 @O2 There is clearly an issue with signal across the country so many tweets and messages on Facebook regarding o2 signal yet they still take our money 😡
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CAPTAIN_B53
(@avtsuk) reported
@virginmedia @O2 Why would I do that. I'm a VM customer ! It's your responsibility to support your customers. It's your decision to move to O2 that caused the issues.
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Joshua Hull
(@hullo89) reported
@O2 still no response to my complaint! Do you employee anyone that cares about its customers?
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wendyg4073
(@wendyg4073) reported
Are @O2 messing with the masts again, the connectivity in Kilmarnock is shocking, you pay enough for your contract and get crappy service, value for money I think not!
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grace booker
(@gracebooker87) reported
@O2 phoned 6 times now trying to get my daughters pay monthly SIM card working and still not getting anywhere, not sure why I’m paying you when I’ve had no service for months! Can tell on the phone the people I talk to can’t be bothered and says they’ll call back and don’t
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Jill Wilson
(@JillWil20802552) reported
‘Great’ customer service @o2!!! Haven’t solved the issue I’ve spent over 3 hours on since Tuesday, ask to speak to a manager, they put me on hold and then disconnect the call.
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Peterborough insider
(@pboroughinsider) reported
@O2 Great no service again in pe10 0pq A regular occurrence