O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (54%)
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Internet (24%)
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Total Blackout (12%)
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Wi-fi (5%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Leeds, Andover, Skipton, Chelmsford, Hackney, Margate, Ely, Belfast, Fleet, Trowbridge, Southwark, Kirkby Stephen, Ashington, Newham and Falmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Phone | |
| Andover |
Phone | |
| Skipton |
Phone | |
| Chelmsford |
Phone | |
| Hackney |
Phone | |
| Margate |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Lawrence Hopkins
(@LaurenceHopkins) reported
@O2 Paris network is only 3G and absolutely useless and suggestions on 4G or 5G please? #O2 #bettercoverage #please
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S80 JGO D5
(@D5S80) reported
@O2 @Ofcom MY NAME IS JOHN O'MELIA. ABSOLUTELY DISGUSTING SERVICE THIS FIRM OFFERS. MISSING/DELETED CALL LOGS #CUSTOMERDATAPROTECTION THIS IS WHY CALLS ARE THERE TO PROTECT CUSTOMERS #ILLEGAL SENDING THREATENING LETTERS AND BAILIFFS LIKE #MOORCROFTDEBTRECOVERYLIMITED
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Rhian Doyle
(@rhiandoyle67) reported
from
Oakengates, England
@O2 why has my iPhone told me that you have turned 4G off on my account ? I mean COME ON I know signal with you guys is horrific but WHY is my 4G turned off ????
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Lee B
(@leeinengland) reported
@O2 I called 2202 and it said I’m registered to receive no messages of any kind (except bill related). Yet here we are… again. Such a **** co.
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S80 JGO D5
(@D5S80) reported
@O2 TO PUT A MANAGER ON THE LINE. I WILL NEVER USE O2 AGAIN. MULTIPLE TIMES ON THIS CALL WE HAVE ASKED FOR THIS BE LOGGED AS A FULLY REGULATED COMPLAINT AGAIN THIS WAS IGNORED DO NOT BOTHER WITH THIS COMPANY #LIES. SO O2 CALL ME BACK AND STOP AVOIDING ME AND RESOLVE MY ISSUES!
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wiccan
(@_5lut) reported
@O2 you was meant to cancel my contract months ago and ur still charging me for that phone!!!
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Rouge Noir (-----------)
(@Jules_Clarke) reported
@O2 ive tried to top up a sim , and failed, over phone, and also need give you a pac code. I tried three times to top it up. Failed three times. Help me here please.
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Emma Reilly
(@itsemma_reilly) reported
@O2 I spoke to someone, who said I’d have to pay 2 months to change the date 3 days. So **** that irl just pay it another way. Absolute bullshit
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Sean humphries
(@Turbobuddah) reported
@O2 what's happened to O2? Up until about a year ago the network was fine. Now the signal around Stroud is pathetic. Can be on full 4G+ and unable to connect, even on quiet days everyone I know is planning on leaving the Network. Whatever cell tower you have is basically a potato
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brusk
(@bruskyyyy) reported
@O2 This isn’t what I’m talking about, it’s not network issues, it’s a problem with your poor coverage. I have horrible coverage all over Bristol and have done for a long time now. My friends on other networks have no issues.
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Roebot
(@Roebot6) reported
@O2 Done this a million times. Makes no difference. I have to travel about half a mile down the road fir any signal to return
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Ami
(@ami9463) reported
@O2 can you please help me, ordered a new phone last night was next day delivery but says now not coming till Monday ? I didn’t sign up for that I could of went into store and got it this morning 😡
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kathryn
(@agitpro) reported
@O2 your in store collection journey is… weird. Why am I stood here waiting for a customer service colleague whilst one other staff does front of house and the other is sat at a desk doing… nothing of note. I’ve already bought and paid. Just go and get it from the back?!
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Richie Barlow #Woke #FBPE 🏴🏳️🌈🇪🇺
(@The_DogWalker) reported
@Bandageboyz @tommyndavis1952 @O2 Yes, uses the network as third party but not as the networks owner O2. There will be vast difference in infrastructure and network availability.
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Sean humphries
(@Turbobuddah) reported
@O2 No point, we know exactly what it is and it's not a network error or anything you can generically point to off a screen. You removed towers and your network now can't support a small town, you've gone from being one on the better networks to unsable alot of the day
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Philip Olivier
(@PhilipOlivier8) reported
@O2 I don’t know what is going on with O2 lately however their coverage and service has been terrible for months now. Where I used to have signal, nothing now. And it is not just me. Everyone I know who has @O2 is complaining about the poor service.
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S80 JGO D5
(@D5S80) reported
@O2 TO MY 60 YEAR OLD FATHER WHEN HE AND MYSELF ARE BOTH OWED SUBSTANIAL AMOUNTS OF MONEY FROM O2. A GIRL CALLED ISHMA FROM THE CUSTOMER SERVICE DEPARTMENT TERMINATED MY CALL WHEN SHE DIDNT HAVE A RESPONSE OR JUST COULDNT BE BOTHERED TO SOLVE MY COMPLAINT ALSO REFUSED....
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Scott
(@Londonscotty) reported
@O2 being charged premium rates for texts from 87121 - no idea who they are or how to stop it! Help, please! Can you block them?
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Belsh.
(@BellaBelshaw) reported
@O2 how do I make a complaint regarding o2 open. I have been lied to and I am absolutely disgusted.
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Mindy Jagpal
(@JagpalMindy) reported
@O2 I’ve never used this code before
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S80 JGO D5
(@D5S80) reported
@O2 What other details do you want I have given you my name and my number. Everything should be in my notes but you seem to have a habit of deleting my history file as nobody can seem to see anything when I phone up. Then when I start getting somewhere you terminate calls. @Ofcom
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brusk
(@bruskyyyy) reported
@O2 why is your service so horrific all over Bristol? Whiteladies Road, Cabot Circus, and pretty much all of Clifton turn my phone into a brick. What’s the point in having data that I can’t use?
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Kate Smith
(@KatePinkSmith) reported
Will never understand why the @O2 mobile phone reception around Ecclesall Road is ABSOLUTELY DIRE! 🙄😳😩
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Lee @ Anfield Rd #7 #L4
(@forzareds1892) reported
@O2 you should employ another delivery firm as @DPDgroup_news are useless and don’t even knock on the door, simply drive off and say ‘nobody was in’. We are in lockdown FFS and a house full of people! Disgraceful service. Won’t be ordering again.
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Lee B
(@leeinengland) reported
How do I get @O2 to stop texting me. I pay you for the phone and the plan. I don’t want your crap via SMS or email or any other medium. Stop ****ing texting me!!
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brusk
(@bruskyyyy) reported
@O2 The problem is that O2 coverage in Bristol is generally really bad, it’s not a temporary issue or something that can be fixed, I’ve been studying here for over 2 years now and the problem has been constant.
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Terrie
(@tezzaa_) reported
@O2 someones just scammed me using yiur text message and i cant get hold of anyone !!!!! Please help me what do i do ?!?
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Matt Sayer
(@msayer91) reported
@O2 had no signal or data since i woke up. Same on other peoples o2 that i know. No info anywhere. Just says general maintenance until 23rd October???
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Lee @ Anfield Rd #7 #L4
(@forzareds1892) reported
@DPDgroup_news I have already. But just like your delivery driver, zero results. Seems your organisation is faulty from the top down. Hope your watching @O2
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Positively Bobbie
(@positively_b) reported
Is anyone else really struggling with their data on @O2 ? So slow I can’t even run a speed test on it rn