O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (46%)
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Internet (32%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Glasgow, Irvine, Stranraer, East Grinstead, Swindon, City of Westminster, St Albans, Waterlooville, Hammersmith, Cambridge, Blackburn, Norwich, London, Padstow and Chatham.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Wi-fi | |
| Irvine |
Phone | |
| Stranraer |
Phone | |
| East Grinstead |
Phone | |
| Swindon |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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aimee
(@aimee81731462) reported
@O2 i love how you can be a loyal customer for over 20 years but when things get hard there NO help for customers after being transferred 3 times my mum who is a pensioner was basically told jog on !!!! lovely 👍🏽
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Anna
(@anna_benana) reported
Very disappointed with the customer service from @O2
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Rikki Lord
(@Lordrikki) reported
Is it just me or is @O2 signal being really temperamental atm. Saying I’ve got 4G/5G but still cuts out constantly when on the phone 🙄😒
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Mark Dixon
(@m13rku) reported
@O2 I have ordered an esim and it hasn't arrived yet, and my original normal sim has just lost signal why is this?
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sbass1982
(@stacy_bass1982) reported
@O2 offer of Uberone for 3 months but not working?? X
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Miss Sophie Lou 〰️
(@Miss_SophieLA) reported
@O2 I’ve asked for this to logged as a complaint, however I don’t have much confidence it will be. Very disappointed
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Mark Smith
(@MarkSmi73567910) reported
@O2 … which is obviously impossible as we don’t own the mobile number. Operator proceeded to hang up despite requests to speak to management. To compound issues @O2 are constantly hounding me for £792 that I don’t owe them (and they admit it), but can’t seem to line their……
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richard
(@auspices) reported
from
Birmingham, England
anyone else I know have @O2 as a mobile phone network? I may as well not have a phone it’s straight up awful coverage
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HEN
(@spacecxwbxy) reported
@O2 what’s going on with the network?
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Steve 🏴🇺🇦
(@RefSteve316) reported
@o2 roaming in the USA is ridiculously ****, I could get faster internet access on a Nokia in 2002 FFS
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Paul Hanson
(@PaulHan09848231) reported
When you get an early upgrade call from @O2 say you are going to consider it. Then call them back to say you would like to go with the upgrade and are told sorry you need to hope that team call you back 🤔 yeah that and that they cant help!!
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s
(@ScrabsK) reported
@emmafrmgla @O2 absolutely nothing :( - not on phone, sms, twitter or DM. Poor customer service o2
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Miss Sophie Lou 〰️
(@Miss_SophieLA) reported
Just had an awful experience with @O2 customer service. 45 minutes on the phone, with colleagues laughing in the background, no resolutions, asked to send screenshots to emails. Very unprofessional. As a new customer, I’m regretting leaving EE. Part 1
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Dr Jim Wilson
(@AJimWilson) reported
@O2 So…..your response was “The network is slow in that area.” any plans to improve it? As I’m still paying the same each month, but can’t make any calls or use any data services in my own house anymore??
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Elaine WILSON
(@Elainemumof3) reported
@O2 yet again going back.on what you say will happen, told one thing then left with no service 2 weeks before I was told I would, absolutely disgusting
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TARAN THOMPSON
(@taranthompson) reported
Anyone on o2 having problems making phone calls?? @O2
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Duncan Cheung
(@DBop86) reported
@IncomeWebsites5 Burnt my data allowance on @O2 working from home whilst my @virginmedia has been down - they’ve refused to help me & I can’t get any Volt benefits on either side b/c I can’t get the address they have 4 me on their systems to align - the “partnership benefits” are a complete scam
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MD
(@M_Dos78) reported
@O2 @LutzSchueler Why are your staff so incompetent at basis customer service skills? Called o2 several times yesterday, was fobbed off and lied to several times and still waiting for a manager to call me back after 28 hours! #incompetant #crapservice
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Josh Peet
(@JoshPeet6) reported
@O2 Shocking service for last 2 months. Your ‘advisor’ said there was nothing up however, my local shop says different, say you’re working on masts over the north west. Just been into the Apple Store to make sure it wasn’t my phone and they said they have been inundated with o2 fault
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MrDaftEddie
(@MrDaftEddie) reported
@O2 Flick you a DM you say, I did last Saturday, had 3 replies since, Monday 1) do you want help, Tuesday 2) provide us your details and Wednesday 3) bill details, no progress. Is this standard customer service?
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Pablo Medrano-Vizcaíno
(@pmedranoviz) reported
@O2 Hi! 24 hours without mobile signal in Birmingham. Horrible service, I was expecting an important call today but could not get it because of these problems
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JD
(@JD82__) reported
I genuinely thought @O2 were the pits of customer service. @monzo have just asked them to hold their beer.
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Vipul Chikane
(@VipulChikane) reported
Dear @O2 My replacement sim is not activated yet and not getting solution from calling you multiple times. Pls suggest what to do ?
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S Esq
(@__sine_nomine) reported
@EE Hi EE. What’s the point of paying for a premium product when in Germany you have picked o2 de? It’s the third network for coverage and there’s no 5G? As an @O2 uk customer I can pay 25% of the cost of monthly line rental and obtain 5G roaming in Germany?
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Saeran the Wanderer 💙🇺🇦
(@Searan15) reported
@O2 if this number represents you; 0333 344 6987; trying to get people to "sign up to exclusive deals" is not acceptable, nor is the incredibly rude way they hang up immediately you say you aren't interested. They need sacking.
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Anthony Hastings
(@Batlov1066) reported
@O2 news alert!!!. Did someone say 20% increase in a bill I only signed up to 6 months ago and I’m getting appalling coverage. I have fallen out of love with o2. I’m paying 60 quid a month for both poor service and poor coverage
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Dutchy.in.london
(@GlennGerits) reported
@O2 you have the worst customer experience EVER! I try to open a sim only contract for 10 pounds and you keep on decline my contract. My credit score is 999 out of 999 and my salary above 55K a year. How come?
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Anthony Hastings
(@Batlov1066) reported
@O2 how much is it to get out of this contract? I have a degree in business studies. In business you solve your customers’ problems and they pay you money. In a PT Barnum circus sideshow, customers pay you money and you get zip in return
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Iyes
(@IyeS771) reported
@O2 no service all day, why?
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Dutchy.in.london
(@GlennGerits) reported
@O2 worst customer service ever! I tried to become a new member 4 times now and for no reason you reject me. I have the best credit score you can get. And a salary of 60k + and I can’t get a sim only contract