O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (55%)
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Internet (26%)
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Total Blackout (13%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: St Helens, Southwark, Bromsgrove, Batley, Walton-on-Thames, Blackburn, Wednesbury, Rawmarsh, Peterborough, Glasgow, Saint Neots, Biggleswade, Belfast, Huddersfield and London.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| Bromsgrove |
Wi-fi | |
| Batley |
Internet | |
| Walton-on-Thames |
Internet | |
| Batley |
Wi-fi | |
| Blackburn |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Rachid Elboukhari
(@rachid_xexion90) reported
@O2 i cancelled my contract within the 14 cooling off period due to poor service. I've received a text informing me i'll be charged for 12 months despite your agent telling me the contract cancelled and i owed nothing. Please looking into this ASAP.
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princesssssss🇳🇬🇳🇬🇳🇬
(@yourman_bae) reported
@O2 can you guys reply to my message please???? I should’ve never joined o2.
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🍯
(@EtceteraWithEst) reported
If @o2 / @MPD_Online don't sort my issues out by tomorrow 6pm , I'm cancelling my order Shocking service
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Binita
(@Binita_N) reported
@O2 has upgraded my account without my permission! Trying to get through to them right now. I don’t want to pay more and never authorised this. People be careful. All I got was a text and an email. Fuming! Will let you know the outcome.
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Jake Iszard
(@JakeIszard) reported
@O2 hey i got a phone off you a few weeks ago and some of the copper on the charger has gone black and doesn’t charge properly are you responsible to fix this or @Apple? Its an #iPhone 11
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Sam Weston
(@sam_weston) reported
Wow, setting up a @O2 sim-only contract for my Mother In Law and I'm reminded why I left them - absolutely shocking customer service. Taken me over an hour to sort the most basic of queries. Such a shame that they've gone so far downhill! #customerservicefail
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Valerie Thompson
(@msvalthompson) reported
@O2 phone saying moisture detected when trying to charge. Absolutely not been anywhere to get wet. Your online service is rubbish, the store doesn't answer & first Guru appointment is next Monday. Your hold music on your helpline (for over an hour) is doing my head in. Solution?
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Little Saint Nick... Payne ن
(@Nick_Payne) reported
from
Alcester, England
@martinsaunders @O2 Might be related to Google’s issues.
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Martin Saunders 🤦🏻♂️
(@martinsaunders) reported
@O2 Thanks- I’m now struggling to use online form to transfer number... is your system down?
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Jess
(@Bakingwithjessd) reported
@O2 I’m now on my 6th attempt via online chat to resolve an ongoing issue and your automated service by phone takes you round the houses then hangs up. Please confirm how you can speak to a human by phone
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Lala
(@Lala_Little) reported
@O2 @O2 are the worst network ever! I've been trying to cancel an account since October! Numerous calls and hours of being on hold I'm being sent threatening letters and emails. I own you no money and I have returned the brand new unopened phone back in November! Scam!!!
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Zoe Strimpel
(@realzoestrimpel) reported
@O2 I haven't had any data since about 11AM. Is this a wider issue and when will it be resolved? I'm in north London
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lauren connell
(@Laureeeennn_xx) reported
@O2 Hi could someone help me please my SIM card has broken so I’ve gone into the store today and they have given me a re placement one to activate on my 02 account however when I’m going online it’s asking to send my mobile number an activation code to go through with the new sim
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Lala
(@Lala_Little) reported
@O2 are the worst network ever! I've been trying to cancel an account since October! Numerous calls and hours of being on hold I'm being sent threatening letters and emails. I own you no money and I have returned the brand new unopened phone back in November! Scam!!!
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Kirstie Dickson
(@KirstDxx) reported
@O2 is there problems with o2 recycle? Been trying since Friday to speak to someone but no reply of phone call or email? I have sent an expense phone away and heard nothing back!
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Dave Samuel
(@The_Dave_Samuel) reported
@O2 My wish is that O2 would allow me to order 5 new mobile phones on a monthly tariff without saying they don’t allow ‘high volumes’ of high ‘value phones’ to be purchased at the same time even with an excellent credit score. Poor customer service!
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amelia vickery
(@ameliavickerypr) reported
no offence @o2 mate but i live in zone 1 and i am constantly on 'edge'???? why is the signal sooooooo bad
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Lala
(@Lala_Little) reported
@O2 @DisneyPlusUK @O2 are the worst network ever! I've been trying to cancel an account since October! Numerous calls and hours of being on hold I'm being sent threatening letters and emails. I own you no money and I have returned the brand new unopened phone back in November! Scam!!!
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🅼🅰🆃🆃
(@MattsBigMouth) reported
@O2 Trying to cancel my mums phone contract as she has died but your bereavement line is ridiculous. I was waiting to get through for over an hour and in the end I had to give up. Absolutely appalling. I guess I'll just leave it.
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Jay Critchley
(@J44_BOY) reported
What's happening @O2 ? Emergency calls only. Have a word!!
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Jazz ✨
(@jasminexgreene) reported
@O2 Why are you ignoring my messages about receiving a harassment phone call off of someone on your network yesterday?
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Adammmm
(@AdamGarner10) reported
@jammiejam93 @O2 @EE Bloody hell. Sounds like they’ve been **** to you.
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Olivia Baverstock
(@0LIVIAB4V3RS) reported
Hey there @O2 ! Please can someone help me I am awaiting a o2 recycle credit I sent it off in store on 10/12/20 however I’ve had no updates to say it has been received etc I just wondered if I could have an update of where you guys are at with it please ! Thank You , Olivia
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Lala
(@Lala_Little) reported
@O2 @O2 are the worst network ever! I've been trying to cancel an account since October! Numerous calls and hours of being on hold I'm being sent threatening letters and emails. I own you no money and I have returned the brand new unopened phone back in November! Scam!!!
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black lives matter
(@total_bakwaas) reported
@VodafoneUK #vodafoneisterrible Just got my gigacube from Vodafone for mobile broadband. So far a really terrible experience - sim not registered, no internet connection, no one in customer support knows how to fix it. @BritishTelecom, @O2 do you have a better product?
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Kylie Emery
(@KylieEmery88) reported
Imagine being able to get a refund from @O2 customer service is actually a joke! 🤬
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Pretium Training
(@TrainingPretium) reported
Does anyone have any suggestions on how to get through to @O2 shocking customer service without getting cut off??? Been trying for weeks to discuss my account, have emailed but no one responds!! #poorservice #ofcom
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Robert Fransgaard
(@fransgaard) reported
@O2 "It says the number is not connected to any network" in Danish. I am calling from Denmark. Do I need to put any country code in front.
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lauren connell
(@Laureeeennn_xx) reported
@O2 I can’t receive the text code because my old sims not working at all, so how am I suppose to activate my new one to work ? I’ve put it in my phone and it’s not working so needs to activated if someone could advise me on what to do
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Martin Saunders 🤦🏻♂️
(@martinsaunders) reported
@O2 Hey... struggling to get support anywhere else so just hoping the Twitter team might be my best bet... can you tell me how long it generally takes for an old number to transfer to you from another network please?