Is O2 having an outage?

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

 No problems detected at O2

O2 problems in the last 24 hours

O2 Outage Chart

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • ▪ Phone (80.00%)
  • ▪ E-mail (10.00%)
  • ▪ Internet (10.00%)

O2 Comments

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O2 Issues Reports

Latest outage, problems and issue reports in social media:
  • sandwellmobiles
    sandwell mobiles (@sandwellmobiles) reported

    @O2 where are my IPhone Xs I’m waiting for 2 I think you should phone everyone who has pre-order one and let them know the situation #bad

  • mattyhwozdyk
    MH💥 (@mattyhwozdyk) reported

    Bitch called Amii from O2 live chat having a go at me for wanting to sort a new phone out the gammy fuck

  • fionashanks_
    fiona shanks (@fionashanks_) reported

    can't believe one of the bouncers came up to me and laura and said we could skip the whole of the bugzy que if one of us were on O2 network

  • heisenbergjones
    Ryan Jones (@heisenbergjones) reported

    @O2 been promised a transference of ownership on three occasions now, with all ceasing to occur. Rather peeved at the level of service

  • emkgatland
    Mrs G (@emkgatland) reported

    @O2 are you aware of issues with Cloudfront blocking access to registering on MyO2? Neither IE/Chrome works. Your LiveChat could not help me

  • cooldudepaul99
    Coolpaul99 (@cooldudepaul99) reported

    @Sphie_Chan @Mick0las I would also help. But iv never really been to london. Iv only been near the O2 Arena

  • fiddler_mike
    mikef (@fiddler_mike) reported

    @axs is there a resale service for tickets for the Gorillaz shows at the O2 in December? Cheers

  • pipertay
    Amanda (@pipertay) reported

    @O2 hi I can’t use any of my o2 services is there any issues it keeps forwarding me to payment line but I don’t owe anything

  • JellyGasai
    Matty|Jelly (@JellyGasai) reported

    O2 priority is op as fuck

  • rachcoon
    Rachael Rowell (@rachcoon) reported

    @O2 Thats a shame. Why are carphone warehouse offering it with o2 network but cant get it direct? Not everyone wants new iPhones :(

  • AlexanderWood45
    Alex Wood (@AlexanderWood45) reported

    Hi @O2 what in the world makes your CUSTOMER SERVICE agents not be able to give out their name, we have a complaint against joe bloggs?

  • Nicholalala
    Nichola ♡ (@Nicholalala) reported

    @O2 absolutely shocking service. Breach of my confidentiality and won’t take responsibility for it. Disgusting

  • csefi
    csefi (@csefi) reported

    @O2 Customer for 23 years and you just handed over my PAC with zero effort to retain my custom. You need to train your staff!!

  • Katiekinscnm
    mouthymidwife (@Katiekinscnm) reported

    @mduanemd @HormonesMatter @naturwomanhood Asthma story doesn’t logic. Supplemental O2 doesn’t help, issue is can’t take O2 in.

  • LynneDelph
    Lynne Delph (@LynneDelph) reported from Bovingdon, England

    @O2 3 days with no signal #notgoodenough

  • johnsrichardson
    Spooky John (@johnsrichardson) reported

    @O2 What do you reckon? Call up your customer service from any mobile and listen to the hold music

  • brianpadistaff
    BRIAN FAIRBROTHER (@brianpadistaff) reported

    Great service from @O2 Requested an old phone unblocked and done within 36 hours. Glad I stuck with O2 for my new iPhone.

  • RachelTaylor91
    Rachel Anne Taylor (@RachelTaylor91) reported

    @EE think we may cancel his contact now also stay with @O2

  • rob_simm
    Rob Simm (@rob_simm) reported

    Quite excited for o2 now. Best case scenario Nadal, Thiem, Dimitrov, Goffin. Worst case... unthinkable

  • PaulDH
    Paul Hocking (@PaulDH) reported from Gateshead, England

    @O2 so annoyed with my phone like, still not recognising the network & your taking ages to reply to me

  • WriterClaireC
    Claire (@WriterClaireC) reported

    @CPWTweets Yes, with someone better than @O2 because they have really let me down this last year.

  • ShereneBarrow
    Sherene Barrow (@ShereneBarrow) reported

    Just discovered @SkyUK continued taking money after I cancelled them. Never signed up with them. Just a legacy O2 customer #pisstake #poor

  • LadyOliviaFox
    Olives (@LadyOliviaFox) reported

    @O2 Your customer services told me it has been delivered to store for me to collect, but I don’t have a confirmation email. Were they lying?

  • phofstad
    Phil Hofstad (@phofstad) reported

    @O2 o2 not accepting orders until Jan, 14 days at Vodafone shop say can't cancel In store 202 noone ever answers phones what r customers do

  • Lisalou221076
    lisaharvey2210 (@Lisalou221076) reported

    @O2 disgusted with you customer service on telephone via pm that no one replies to

  • TommyCoyneBN1
    Tommy Coyne BN (@TommyCoyneBN1) reported from Brighton, England

    @O2 [email protected] I would, however: vagaries in signal strength preclude my ability to so do. You don't quite get this, do you?

  • neil_hyland
    neil hyland (@neil_hyland) reported

    @O2 no service in sy4 4py but nothing on your service status pages!

  • Sas16x
    Shaz (@Sas16x) reported

    @O2 It's fine now but both me and my friend couldn't get a signal for a couple of hours in the Piccadilly area last night around 10-12.

  • IFeelLikeConye
    Conor🐐 (@IFeelLikeConye) reported

    @O2 I’ve still not received them. Customer Services were not helpful on this matter at all. I’ve no idea what I’m actually covered for

  • lockhart3011
    David (@lockhart3011) reported

    Hi @O2! I want to take a contract out but your looking for a £300 deposit. Just say six months into the contract, I wanted to take out an additional line would I have to pay another deposit or would I then be seen as a loyal customer?

  • DougInmanMedia
    Doug Inman (@DougInmanMedia) reported

    @O2 And would that bring down the cost of the monthly payment?

  • jakehwillis
    Jake Willis (@jakehwillis) reported

    @O2 Is online support not working/out of hours on a Sunday? Seems to be searching for an online agent without any luck!

  • TommyCoyneBN1
    Tommy Coyne BN (@TommyCoyneBN1) reported from Brighton, England

    Dear @O2 . #Brighton service still in and out like a groom's appendage on his wedding night. What's going on?

  • ThomasCove
    Thomas Cove (@ThomasCove) reported

    @O2 High prices, rude customer service, long wait times and an unwillingness to match prices that others offer on your network!

  • jackmw14
    Jack Wilson (@jackmw14) reported

    @O2 Visited your Chelmsford store this morning, the level of service was awful it was more like a youth club discussing their breakfast.

  • Patrick56323583
    Patrick Donnell (@Patrick56323583) reported

    @O2 nooooooooo. Why are you getting rid of the tugo app? Cannot get any signal at all at home or around my village!

  • neyt17
    ㅤNick Evans (@neyt17) reported

    @O2 I've never used o2

  • scottberwick
    Scott (@scottberwick) reported

    @ThreeUKSupport I’m in Slovakia for two weeks - I believe ‘at Home’ is covered... do I have to do anything? Network shows as O2 - SK

  • CeePea79
    CeePea (@CeePea79) reported

    Hey @O2 how much do you charge if you want to cancel a contract early?

  • GemsHealingHand
    Gemma Jeffrey (@GemsHealingHand) reported

    @Beky_Boo94 @O2 I haven’t had any signal with @O2 in work for 2 weeks!!

  • paulrothwell26
    Paul Rothwell (@paulrothwell26) reported from Ferryhill, England

    @O2 I was in York yesterday and the 4G signal was awful. It was fine in Durham and on the train which is surprising.

  • JamesOD62
    James (@JamesOD62) reported

    Feeling miffed over my iPhone X preorder O2 launch day let down, been a O2 customer for 15+ years, customer service my arse @O2

  • lloydboy12
    lloyd williams (@lloydboy12) reported

    @VodafoneUK terrible network to go with. been charged 3 months after saying i want to cancel my contract. #o2 here i come!

  • O2
    O2 in the UK (@O2) reported

    @cofficial77 Hey, Carlos. Is there anything we can help you with? Are you with O2 at the moment? We're here if you need anything.

  • LeenaPankhania
    Leena Pankhania (@LeenaPankhania) reported

    Never go through your @O2 insurance for screen repair, you’ll EY an old faulty phone

  • micro_bvm
    MicroBVM (@micro_bvm) reported

    There is no dead space on the Pocket EXT. The tube is filled with fresh O2 all the way down to the T connector & doesn't reenter the BVM.

  • Loricatus_Lupus
    The Dapper Mohican™ (@Loricatus_Lupus) reported

    @mattbramanti Took civil, mechanical, & electrical engineering. Other issue is O2. 5000 feet is half way to the ceiling for most humans.

  • KirstieeDurst
    the phoenix (@KirstieeDurst) reported from Southampton, England

    Sad we all probably pay a combined £200 or so a month to companies like sky/O2 who literally rub their hands and don’t give a shit about you

  • Aimeefghij
    Aimée (@Aimeefghij) reported

    anyone else on O2 and had no signal for atleast 12 hours?

  • liamwarsop
    Liam (@liamwarsop) reported

    If there’s one good thing about Sky Fibre, I’ve got more use out of my O2 data allowance because Sky Broadband is utter crap! @SkyHelpTeam

  • CautiousGamble
    The Cautious Gambler (@CautiousGamble) reported

    @MFaustas I did consider O2.5&BTTS but Petrolera have been terrible so far this season

  • _erica_lewis
    Erica Lewis (@_erica_lewis) reported from Blackpool, England

    Hi @O2 you turned off World Chat & said a replacement service was coming - but I can’t find it

  • DillianWhyte
    Dillian Whyte (@DillianWhyte) reported

    Well done @BronzeBomber but let’s do this work feb 3 at the o2 I ain’t never scared fact will fight anyone anytime #AINTNEVERSCARED

  • StephM4Real
    Steph (@StephM4Real) reported

    Danny asking that poor old woman to haul her O2 tank downstairs to watch the baby never picked up one of those tanks. #BlueBloods

  • AlexExile10
    Paul (@AlexExile10) reported

    @ClareWaugh1 O2 academy ? Been to the south academies, which aren't too bad, very hot in there - that one ok ?

  • tashammcl
    tasha 🌙 (@tashammcl) reported

    i love o2 but their customer service are so unhelpful and they’re a lot more expensive than others

  • smnscu
    Andrei Simionescu (@smnscu) reported

    I can't tell whether the @o2 wifi support are humans or not. Turing test passed? Loebner Prize incoming!

  • Rooneywooster
    Rooney Wooster (@Rooneywooster) reported

    @O2 Frustrating,offers early upgrade 2 hours trying to place order, app won’t let me process my upfront fee,phoned 202 who can’t help.

  • Vforivy
    Ivy (@Vforivy) reported

    @Cdodia @O2 @EE EE are equally as shit

  • SpuggyICC
    Rob Spivey (@SpuggyICC) reported

    @Simon10k @O2 I got a call from this. They asked me to confirm I was account holder and as loyal customer have doubled my data! I’m assuming it’s legit!

  • mkpumajoseph1
    emeka (@mkpumajoseph1) reported

    @O2 @willpatrick0 I need help to unlock my window phone 8.1

  • paulrothwell26
    Paul Rothwell (@paulrothwell26) reported

    My @O2 signal has been horrific today. Wonder if they will give me today for free?

  • kkingkhan999
    some1 special (@kkingkhan999) reported

    @cineworld slowest staff ever. Specially I O2. I hated it today they are always slow

  • JeffersVP_
    Jeffers (@JeffersVP_) reported

    @O2 your dongles are the worst thing ever, horrific service and connection.

  • mouse_paws
    Claire (@mouse_paws) reported

    @SamsungMobile they told me not fixable so without a phone. I want a new phone and @O2 please let me out of my contract early. AWFUL

  • ModernThreat101
    Paline Kirkorian (@ModernThreat101) reported

    No. No. No. You don't shoulder a half gallon, full tank of O2 in your damn matchy totebag all day long, y'bitch. #TeamJill #RoyalPains

  • richardmsquire
    Richard Squire (@richardmsquire) reported

    @O2 8wks I’ve been trying to resolve int billing issues, hours spent on the phone, service disconnected 3times. Still nothing #Disgusting

  • ellenkenty
    Ellen (@ellenkenty) reported from Lichfield, England

    @O2 hi, i just tried to pay my phone bill and it was processing for abt 10 mins then the app shut down, the money has been debited but the

  • petrovicnenad
    DANEN (@petrovicnenad) reported

    @O2 Constant signal issues, same thing for all friends on your service

  • LiamProjectLFC
    Big Emre (@LiamProjectLFC) reported

    Always thought that ‘nose spray relief’ shit was a myth, but fuck me I feel like I’m breathing pure o2 up my nose now it’s amazing

  • MariaHowie14
    Maria Howie (@MariaHowie14) reported

    @O2 lies, lack of information..heavily pregnant and left with no use of my phone due to poor mistakes.thats what u gt for being a loyal cust

  • sapnagangani
    Sapna Gangani (@sapnagangani) reported

    @O2 terrible #CustomerService - my sister given wrong sim in your store and no 3G for 2 weeks. Awful

  • Shaneybob
    Shane Butler (@Shaneybob) reported

    @O2 signal at @altontowers is shocking

  • livrose72
    Liv (@livrose72) reported

    @O2 I live in central London and yet my data is so so so slow when the phone still shows full reception and 4G?

  • 39_stephs
    Stéphanie Bosset (@39_stephs) reported

    @O2 Haven't used it yet. There are just better deals out there for sim only and in a crowded place the cellular network freezes up for me.

  • FlutterbeeMe
    Flutterbee Me Events (@FlutterbeeMe) reported

    @O2 @TheO2 2of2 and advisor very unhelpful. Who can I speak to, to resolve my issue with a buyout for a loyal customer of over 15 years??

  • FlutterbeeMe
    Flutterbee Me Events (@FlutterbeeMe) reported

    @O2 @TheO2 1of2 very disappointed with your customer service today. Promised a call back today between 1-4pm but no call! I called again

  • JG_1408
    JG © (@JG_1408) reported

    @O2 No someone else posted it on here. I’m not an o2 customer. I left your service due to the coverage and customer service lacking.

  • O2
    O2 in the UK (@O2) reported

    @jg_1408 Hi there, is this your iPhone? Are you an O2 UK customer?

  • madiixox95
    Madison Stuart 💞 (@madiixox95) reported

    @O2 How can you help if you don't reply?