O2 Outage Report
Why is my O2 service not working?
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Will O2 compensate me for the outage?
The recent O2 outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with O2 if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, O2 has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (27%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Telford, Edinburgh, Oldbury, Llandudno, Penrith, Llangollen, London, Slough, Carterton, Bradford, Glasgow, Birmingham, Belfast, Cupar and Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Phone | |
| Edinburgh |
||
| Oldbury |
Phone | |
| Penrith |
Phone | |
| London |
Phone | |
| Carterton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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g
(@eastlondongary) reported
@O2 is your site down as my e sim will not insall
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Mila
(@LYCOICAT) reported
@O2 your app, website and phone and chat have been down all day. I can’t make my manual payment. Sort it out. Your network is also still down. I want to be compensated fairly and not let down by you. It’s terrible and you’ve not given any care
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Gareth Worrall
(@gazworrallradio) reported
from
Llandudno, Wales
2nd message which adds to my complaint so thanks means more compensation. Please advise how to make a complaint @O2
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Nichola
(@NicholaW79) reported
@O2 my mobile data and calls are down, please advise what’s happening?!
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Martin 53
(@martinmcnally53) reported
@O2 I’ve just told you? I have an account with O2 I don’t login ,use my thumb print,now asking for Email address passwords etc. I’ll leave for a while. Not sorted just delete account
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Cara-Lucia MacKenzie
(@caraluciaEP) reported
@O2 @rosscfc69 I’m having the same issue - the Glasgow date/venue is not showing on my priority app! @O2
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Jo Hill
(@brwnjo8) reported
Are any phone networks any good?? Moved from EE due to bad customer service and now @o2 have blocked both kids phones due to suspicious activity?! Now without phones on holiday?! It’s taken over 5 hours for @O2 to provide me with an answer?! now we have to wait a further 24hrs?!
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jim.twh
(@JimTwh) reported
@O2 Hi - I raised an issue last week to do with a promotional extra I received and not being able to access it. I was told my issue was handed to the Resolution Team. I’ve received a couple of emails from them, I can’t see the resolution and issue still unresolved
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Jo Hill
(@brwnjo8) reported
@O2 Pay Monthly. I am on EE and my children are on o2, I just moved them as ee service was bad and this is worse! Was on the phone for 1hr 30mins whilst walking around Split trying to enjoy my holiday! Why are their numbers blocked?!?!
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Gareth Worrall
(@gazworrallradio) reported
from
Llangollen, Wales
How's can you complain @O2 and there poor service.
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James
(@plumduff69) reported
@O2 That doesn’t address the point I was making. There are plenty of times my phone drops to 3G because you don’t have a 4 or 5g signal (inside shops, at NT properties). You’ve shown no improvement to your 4g service in such locations - so turning off 3G will mean no G
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Andrew
(@Andrew636843) reported
@O2 has the my o2 login page changed? Could log into o2 using the my o2 login screen but now the login page is a virgin media o2 login page? Where was the comms on this if it has changed?
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Blossy2. 0 🇬🇧🇨🇦🇺🇦🇩🇰
(@Dc7073Bloss) reported
@O2 @auriole_wells There is a definite problem, I can't log into my app or online. Takes you to email confirmation then it does nothing. Absolutely useless
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Gary ☘️
(@GaryGoodTime) reported
@O2 trying to login to my o2 account online while abroad to be faced with a completely new Virgin login service. No warning g, no advice, old login details not accepted. Appalling service! Will wait until I’m back in UK to address because multiple attempts failed
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Jo Hill
(@brwnjo8) reported
@O2 hi, in Croatia and both my kids phones (on o2) have no signal. Been fine until an hour ago and now no service?
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Nikki
(@Nikkiee02) reported
@O2 I can’t make calls or receive them again?? Please can someone help as I work in oncology and have to make calls to poorly patients!
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BLACK TALONS 🦅
(@blacktalonsband) reported
@O2 I am having issues with perplexity it says I have redeemed my voucher but I haven’t?
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Mike Bond
(@Montycora81) reported
@O2 Why has my login method changed? I have been able to login using my biometrics for years, now I'm having to get links sent to an email address every time I want to check my account 🤬 For want of a better phrase it's ****
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Rita
(@Willisvemom0) reported
@O2 No I will not say hello to summer freedom because your ****
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peps36
(@peps36) reported
@O2 why is your service so poor in Kendal ????
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Aimee Dodd Cert CIH
(@DoddAimee) reported
@O2 8 days without service now, I contacted your customer service and was informed it was 'slow' in my area - it is non-existent! The solution I was offered was to raise a complaint, not sure how this would resolve it? I've had no timescales of when it will be resolved.
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Simpkins
(@whybrow_sally) reported
@O2 help! none of the links work in Priority
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Lawrie @The 80s Boy
(@The80sBoy) reported
Big thanks to the fine folk at @O2 for the 6 months of Disney+—free telly never looked so good! Kicked things off with Daredevil: Born Again. Charlie Cox still nails it, and Vincent D’Onofrio is as magnetic as ever. Gritty, gripping stuff. #Daredevil #DisneyPlus #O2Rewards
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insecurity matters
(@tjcmorgan) reported
Is anyone else having problems signing in to @O2 app or online?
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natalie ruth robson
(@darklilly1604) reported
@O2 what the hell, want to log into my app nope round in circles of rerouting to random websites, try using the o2 website still same thing POOR CUSTOMER SERVICE IF WE CANT SEE OUR BILLS
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abs🦦
(@AG17__) reported
@O2 hi i won a pizza express voucher and now i can’t find the email pls help
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Teddy Holmes
(@TeddyCHolmes) reported
Help. Why can I not sign i to anything today? Has something changed? Being forced to go through all sorts of verification protocols that don't work and are just taking me around in circles. @O2 @virginmedia
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Auriole Wells
(@auriole_wells) reported
@O2 Is there a problem with your website? I’m trying to log in to check my account and it keeps sending me an email link to verify, which doesn’t work then expires. I have tried 5 or 6 times now on phone and laptop???? 🤨
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Ken Barlow
(@I_am_KenBarlow) reported
@O2 Spam crap about offering "EU Roaming Bolt ons" or "something special from Samsung" or "enter our scam-petition to win holiday vouchers". The number to stop spam texts is fake. 2220 doesn't even work. I've had enough of O2.
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MozzaEV
(@mozzaev) reported
WTF have @o2 done to the authentication process, it is now a complete and utter cluster ****, and hardly works... where were the customer comms to say this was been done?? The whole website and tools are a crock of ****