O2 Outage

@O2 HELP! I bought. a third phone this morning on my O2 account.I need to change the model of phone. You have no record of my purchase and I can’t get help from CS

@NatalieBrereton @O2 Bristol is shite for connecting on any network

@O2 @vonspacebee Hi, I work for o2, and have received 150 messages between 21:01 & 21:05. I’m on a staff account so customer service is shut. FREEB STOP does not work ... STOP or STOP ALL appears to. I will send you a private message o2 @o2

@O2 trying to get a PAC code for my O2 business phone. Phone keeps cutting me off, texting the number doesn't work, online support can't help and the support ticket is just getting ignored. Can you sort this out please?

Is anyone else's @O2 down or just my phone playing up ??

@O2 Mobile internet has been incredibly slow in Cambridge CB5 area again! Not sure what I'm paying O2 for? Phone shows full signal strength with 4G apparently on, however the speed reminds me of pre 3G days. Unacceptable and unreliable, fix it now please.

@O2 hi not sure if you can help me but i took out a new contract today (Apple Watch) and just realised I wasn’t asked which number I wanted it linked to (I have two) is there anyway to find this out as I’ve read it can’t be changed after so now I’m worried

@O2 anyone else had problems with O2 account today? Just had a shedload of text messages, my account balance fell like a stone in just a few minutes, and I can't log in to their website.

@O2 But that doesn’t help me. O2 is sooooooooo ****

Hi @O2 I stupidly updated my phone to #ios14 and my signal has been crap since. I’ve not gone anywhere different, let’s face it, who can? Any ideas what the hell is going on? Ta

Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2

@O2 mate what ******** is up with 3G and 4G constantly being worse than dog shite?

@O2 I can’t get through on chat or by phone to discuss my tariff. It looks like it’s gone up but I haven’t been notified and can’t find out anything on the app. Can you help please?

@O2 I’m trying to pay my end of contract bill had a promise date for today and can’t get through when I call, can you help me?

@O2 That's the problem guys. It's not an account I've created so nothing to go off. Debt agency looking into it and after trawling your poor site finally found a number to call and after phone call ping pong around your offices nobody can shed any light beyond 🤷. So yeah. Well done.

Just a warning for everyone to avoid @O2 like the plague, their customer service is rubbish and absolutely no help at all.

@KieranCrown @O2 Still a problem!

@O2 @lravalentino I’ve been having exactly the same problem. Deleted my device and re-registered, still have the same issue. Online chat people seem clueless.

@O2 I am just wondering if there is any service issues in the leith area of Edinburgh as my son currently has no phone service thanks

No O2 signal all day, what’s going on? @O2

@pappa_mole @EE @O2 Woeful customer services. Totally useless.

@O2 I keep getting telephone calls on my mobile phone from someone saying that they are from O2 and that they are going close down my account unless I give them over £900.

@montythemole @O2 Hope you can get it sorted Mark. That's awful and the last thing anyone needs right now! Get it fixed @O2 !

@O2 network getting worse and worse😫😫

Yet again totally let down by @O2 and it’s terrible customer service. 100% time for a new provider where 10+ years loyalty might actually count for something #customerservice #o2

@O2 your mobile reception has been getting really very poor in Southampton over the last week or so. What's happening? I'm working from home, I can't have broadband, and I rely on mobile data!

@O2 I have no issue to finish paying the six month minimum contact. What i do have issue with is the store told me to log into my account and the free one would override it. That isn't true.

@O2 Flawed if you’re asking users to disable for a more accurate amount. That’s really bad UX. Saying that great initiative. 👍

@O2 any chance if sorting they signal issues out in the DT3 6BW area? Shocking all week AGAIN 😡

@O2 why can't i make voice calls on network? Since yesterday the network have been really bad 😡