O2 Outage

Is O2 having an outage right now?

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

 No problems detected at O2

O2 problems in the last 24 hours

O2 Outage Chart

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Phone
(62.14%)
Internet
(18.93%)
Total Blackout
(9.71%)
E-mail
(6.31%)
Wi-fi
(2.43%)
TV
(.49%)

O2 Outage Map

The most recent outage reports and issues originated from Swansea, Fareham, Chatham, Darlington, Dingwall, Nottingham, Margate, Newcastle upon Tyne, London, Belfast, Colchester, Durham, Plymouth, Oldham and Cambridge.

Swansea E-mail
Fareham Total Blackout
Chatham Phone
Dingwall Phone
Newcastle upon Tyne Phone
London Phone

O2 Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

O2 Issues Reports

Latest outage, problems and issue reports in social media:
  • LeeJLewis Lee M0LJL (@LeeJLewis) reported

    @O2 Perhaps fix the 4G and capacity first

  • theLMGN leo 🏳️‍🌈🏴󠁧󠁢󠁥󠁮󠁧󠁿👨🏼‍💻 (@theLMGN) reported

    @O2 not publicly only recently it's been this bad no, however my dad has these same issues

  • Natty_nu88 Natalie stevenson (@Natty_nu88) reported

    @O2 I have had no phone reception since late afternoon, your service checker states a mast is not working in this area but with no expected time of resolution- can you please assist Thanks

  • ihavenoideabreh haha (@ihavenoideabreh) reported

    @CeeRav @EE @O2 I’ve just had the same problem. Massively regret joining @EE and going back to @O2

  • zackster618 Zack Britton (@zackster618) reported

    @O2 You won’t do anything so I don’t know why you keep asking me to dm you. A complaint won’t even sort it out.

  • ImAdamSK SK💧 (@ImAdamSK) reported

    @CallumConway7 @LionStPeters @O2 @VodafoneUK Havent really had the same problem with the pro max, they have a great low light camera now, but i dont know if it relates to the face id. Im in a room with no lights on right now, and it seems to be working just fine with just the screen lighting my face up.

  • alexrpc Alex C (@alexrpc) reported

    Spoken to Mr Harrison executive team @O2 who dismisses concerns with a pat on the back for 02 as if the service provided is something to be admired! To say I'm angry is an understatement. They make their money but dont care how their inconveniences impact on my work

  • alexrpc Alex C (@alexrpc) reported

    Awful service from @O2 from executive team down.Happy to sell faulty,dangerous phones and charge the customer for repair and doing little to nothing to help. Pathetic. Can't wait to leave maybe @VodafoneUK or @EE will benefit and actually provide a service worthy of what I pay!

  • sherieamore1 Sherie (@sherieamore1) reported

    Hey @O2, I have no data at all - no 4G, no 3G, no nothing and have been in this position since yesterday. It's not a local issue as I have travelled to Plymouth and Exeter yesterday, and Bristol today, and have had no service in any city and still don't.

  • SNTNABLACC SS🉐🇳🇬 (@SNTNABLACC) reported

    Its official, i’m switching to @O2 🤝 **** you Three

  • CallumConway7 UltimateEnd (@CallumConway7) reported

    @ImAdamSK @LionStPeters @O2 @VodafoneUK I don’t like the rounded edges on them. They don’t look at good and I don’t like using phone cases really. I’ll just keep this phone until it breaks if they never release a new smaller one

  • ImAdamSK SK💧 (@ImAdamSK) reported

    @CallumConway7 @LionStPeters @O2 @VodafoneUK Idk if the pro has it, but i got the pro max for the oled screen and i work in media so the additional lenses help when takings shots. I know Samsung’s and stuff have this already, but i just prefer Apple’s UI too so yeah...

  • jmitchel James Mitchell (@jmitchel) reported

    @virginmedia well after 15 years of being a customer, my mum is switching from Virgin Mobile UK to @O2 classic PAYG due to your utterly obscene PAYG prices hikes from Nov 18. £4.00 a day for 1 text and 1 call is outrageous. Thanks @MoneySavingExp for the heads up on rip-off!

  • nauk2b Lorraine Milne (@nauk2b) reported

    @mattmatt73 @O2 @standardnews Completely agree. Hearing from friends and neighbours they have similar issues from other networks. My analysis - Not enough masts and too high volume of traffic. Networks can’t cope. It’s the new age electricity surge.

  • jaydanski Jordan Bell (@jaydanski) reported

    @O2 You might have launched 5G in Leeds but I can barely make a call from my house. Are you going to improve even a 3G service in LS11 because it’s appalling. May be time for to switch...

  • c_hartland christine hartland (@c_hartland) reported

    @O2 please let all your agents know that resetting the network deletes all the saved passwords on the phone (hopefully nothing else as of yet)! I was told it would NOT affect anything - had I known I wouldn’t have let the agent do it there & then! #customerservice #knowyourstuff

  • itsMoNiQu3 Mo Mo (@itsMoNiQu3) reported

    @O2 seriously your mast has been down in the SE London area for over 4 months! Its really shocking that customer pay for a service that literally doesn’t exist. 😣

  • Rachelpnefc r a c h e l ☂ (@Rachelpnefc) reported

    Can't believe how shocking @O2 customer service is, staff are absolutely Clueless.

  • Big_Fess Hugs (@Big_Fess) reported

    @O2 please! Tell me why signal is shit in Croydon

  • nigelpentland Nigel Pentland (@nigelpentland) reported

    @O2 I have received 'Here is your code: 29****7. Please enter this code in the site to continue registering your O2 account. If you did not authorise this, please contact O2.' I didn't authorise and you website live chat demands I must be an O2 customer, so I've contacted you!!!

  • Ghazzly1 GHAZZLY (@Ghazzly1) reported

    @O2 Linwood, Paisley the O2 4G signal here should be the dogs bollocks instead it's dog shit. Sort it out! #£45aMonthForDogShit #O2

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    @O2 Only just managed to top up my phone so yes it's just really slow

  • PrGrPa Pretty Green Parrot (@PrGrPa) reported

    Oh dear oh dear oh dear. CEOs of @ThreeUK @VodafoneUK @O2 @EE hang your heads in shame. @BBCRadio4 @BBCPM had the new host of #anyquestions barely intelligible on a line from Reading. Hardly the backwoods of England. And @BBCRadio4 charitably described the line as ‘scratchy’. 🙄

  • BeccaH88 Becca (@BeccaH88) reported

    Haven't had an invite from @o2 to their Legoland fireworks event, heart is broken 😭💔

  • benwood Ben Wood (@benwood) reported

    @ATLANTA1809 @ThreeUK @O2 @shauncollins @kestermann Point taken, but for people who couldnt receive a call they were waiting for from a doctor, or could not access travel tickets or were unable to call someone in an emergency it was not particularly amusing to not have a signal. But Three did want to put a smile on people's faces.

  • asjmcguire Is this still Hawkins? (@asjmcguire) reported

    @EE Out of interest how strong is the indoor signal in TD106XA - I used to be with @O2 before I was with Three, and they claimed the signal was good - but it wasn't. I paid for 2 years (business) contract and had no service >60% of the contract.

  • chiwithaC chi 🎃🦇⚰️🖤 (@chiwithaC) reported from Margate, England

    @O2 I have no service at all everywhere I go. Been like it all day, please sort this out

  • RMRPeterson Richard Peterson (@RMRPeterson) reported

    @O2 hi, i keep having problems trying to have a transfer of ownership of a number to a new contract. Getting really annoyed with setting up a password from the old account holder, only for it be rejected because they "haven't spoken to both parties". - the reason i set up the PW

  • sarahjh68 Sarah (@sarahjh68) reported

    @O2 no phone signal in the CT14 area

  • LeaMH30 Lea (@LeaMH30) reported

    @O2 Terrible customer service! How can I get any issue rectified with you if I can’t get through to anyone! 😡😡

  • ragbaggy Karen Baker (@ragbaggy) reported

    @O2 Hi we are Tesco Mobile but I think it uses the O2 mobile network. But it seems to be ok now.

  • Matthewhollis1 Matthewhollis (@Matthewhollis1) reported

    @O2 I’ve reset my network settings I’ll try that out if I still have issues I’ll drop you a DM 👍

  • theLMGN leo 🏳️‍🌈🏴󠁧󠁢󠁥󠁮󠁧󠁿👨🏼‍💻 (@theLMGN) reported

    @O2 Everywhere it seems like. My dad is having the same issues

  • Dony66356174 Dony (@Dony66356174) reported

    Not a good start with @O2 - switched from 3 after six years, new O2 Sim deal, can't switch my number for 3 days and now I try create new account, I've been texted a code 3 times and every time not right. Maybe should cancel and go crawling back to 3....

  • Dony66356174 Dony (@Dony66356174) reported

    Not a good start with @O2 - switched from 3 after six years, new O2 Sim deal, can't switch my number for 3 days and now I try create new account, I've been a code 3 times and every time not right. Maybe should cancel and go crawling back to 3....

  • bazk36 Baz (@bazk36) reported

    @O2 what has been wrong with your network in Dudley West Midlands today. Ive had countless txts fail to send. I have thousands left in my tariff to use so its not that im low or anything. Your service has been dismal here today!

  • Paul_Reviews Paul Moore (@Paul_Reviews) reported

    @O2 Tesco... sorry. I only included you because it's a shared network.

  • kellyvmckeown Kelly McKeown (@kellyvmckeown) reported from Oldham, England

    @O2 not good I’ve been a customer for years rang to upgrade and to see if you can match a competitors offer and you can’t looks like I’ll be leaving #o2 #letdown #customersnotvalued

  • hollynorth_ Holly Frances (@hollynorth_) reported

    All I want to do is upgrade my phone, giving you more money every month and your ‘customer service’ team are horrendous. @O2

  • October_Miss Lincolnshire Mel (@October_Miss) reported

    Ha @O2 texting me to tell me theyll be doing work on the 24th and i might have no signal. 🤔 i never have any signal here anyway #blackhole

  • jamiern50 Jamie Brogan (@jamiern50) reported

    @ThreeUK I will be claiming for loss of service but I swapped to @O2 last night goodbye @ThreeUK

  • Evil__Evelyn Evelyn (@Evil__Evelyn) reported

    @O2 She wasn't very bright I mean I was talking on my Apple Airpods which leaves me handsfree. She would not even log a complaint. She wasn't fussed that I ended up with bad credit rating (which I did not know about until today. Charming, I went from an EXCELLENT to a POOR score)

  • TheRealTomPoole Tom Poole (@TheRealTomPoole) reported

    @O2 really flakey service in LS19

  • oDAZZLAo Dazzla Lewis (@oDAZZLAo) reported

    @O2 IS DOWN FOR CALLS

  • guygunstone Guy Gunstone (@guygunstone) reported

    @O2 Hi! Trying to buy £6 tickets for Saturday and can’t get any. Please help! @O2 #O2Priority

  • kassborra Kevin Kennedy (@kassborra) reported

    @MaybeLyndsey Even more compelling reasons to switch to @O2 network😎

  • Ortolannn Tony c (@Ortolannn) reported

    @O2 Everythings smooth so far. No more waiting multiple hours to get the simplest problem rectified 👌

  • chloharr Chloë Harris (@chloharr) reported

    @O2 Hello, how do I complain about a lack of service in an area!

  • dianamasuku1 Princess Dee (@dianamasuku1) reported

    @pauline301061 @O2 How do I get such freebies. I am a fan @O2 and I have been a loyal customer for the past 10 years. 😍😍😍😍

  • ScarletSIG Ian Jacklin (@ScarletSIG) reported

    @O2 Just to let you know that there is poor network connection at Trimley St Mary near Felixstowe in Suffolk.

  • mikeygayton MIKΣY G (@mikeygayton) reported

    @O2 @LEGOLANDWindsor I love all the colours I'd bring @MissChloeyJayde we have been going through a bad time lately with things 🎆🎆🎆

  • hungryeyes77 Ruth Dawkins-Smith (@hungryeyes77) reported

    @O2 is o2 network having problems today as when I'm trying to send messages it keeps failing. I can't try 3 times before it actually sends

  • Carrieyaxley Carolyne Yaxley (@Carrieyaxley) reported

    @O2 like many it seems today I’ve got no service and haven’t since about 10am. Your online network status says no issues in my area but there clearly are! Wa4 Warrington area. Have reported but had no response.

  • L10Charlie Charlie (@L10Charlie) reported

    @O2 afternoon, I spoke to someone via DM this morning. Last message to me was at 09:30am saying they would look into my concern. I need to hear back from you guys ASAP as if you can’t help me in anyway I need to book an additional advanced ticket for my son tomorrow at legoland

  • Cornishhotels Ben Young (@Cornishhotels) reported

    Yes @VodafoneUK I want to cancel it. I’ll also be cancelling my wife’s and my business phones. How absurd to wait a month with no indication of timescale. @o2 see you soon.

  • BaconSanga Gamal Hutton (@BaconSanga) reported

    @O2 Conversation between an O2 operator and an elderly lady on bus. On loudspeaker as hearing poor. Approx 10 mins of operator trying to get the lady to move from pay as you go to a direct debit - very agressivel. Spoke to lady and ended call. O2 utterly disgusting!!

  • Matthewhollis1 Matthewhollis (@Matthewhollis1) reported

    @O2 Yeah signal status says it’s fine but it’s only when I go into the centre of the city. It cannot be due to being busy as most times it’s happened it’s early morning when hardly anyone is about

  • TroglodyteDisco Troglodyte Disco (@TroglodyteDisco) reported

    Hey @O2 your staff in the Watford harlequin branch are rude af! Branch manager is defending condescending staff saying I'm to blame when I asked a simple question and get a very rude response I wasn't happy with! You need to train these ppl better! #RudeCustomerService

  • Beyond_Bob Bob (@Beyond_Bob) reported

    @O2 Also no network here, west of Taunton TA4 area.

  • lapsedoldsoak Hannah Davidson (@lapsedoldsoak) reported

    Between @virginmedia incompetence at running a broadband service, and @O2 not even having G service here, my connectivity has reset to 2003. Ridiculous.