Is O2 having an outage?

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

 Problems detected at O2

O2 problems in the last 24 hours

O2 Outage Chart

July 17: Problems at O2

O2 is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Phone (61.11%)
  • Internet (22.22%)
  • E-mail (5.56%)
  • Total Blackout (5.56%)
  • Wi-fi (5.56%)

O2 Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

O2 Issues Reports

Latest outage, problems and issue reports in social media:
  • LondonEVCompany
    LEVC (@LondonEVCompany) reported

    @retfordtaxis @ClassicTaxiB @BristolCouncil @ChandlerMotorCo @BBCBristol @BristolLive From a driver perspective, the WiFi network is supplied by O2 and comes with 1 year FREE, with drivers free to choose their own provider after this period.

  • GriffithsPedro
    Pete pedro Griffiths (@GriffithsPedro) reported

    @O2 Typical! I left o2 4 years ago and went to "ee" after having no problems with "ee" decided to try o2 again and 2-3 months into the contract this happens.

  • HooliGamer26
    Michael Hooley (@HooliGamer26) reported

    Yo @VodafoneUK @O2 @EE who can offer me unlimited data for less that £35 a month? Looking to leave 3 atm due to bad customer service...

  • kalmgirl
    Kestra 🌺 (@kalmgirl) reported

    okay I gotta stop searching, it's not working. Tomorrow at 10:00am, O2 will have my back

  • mrchtotheseas
    aoife (@mrchtotheseas) reported

    @nicosninerss Lmao ticketmaster sucks. Have you got o2?

  • selenaftari
    je̶m ♡ (@selenaftari) reported

    does anyone have a spare o2 or live nation presale code pls help #tøp #banditøtour #tøplondon #tøptickets

  • hellaradyelyah
    Kait 💛 (@hellaradyelyah) reported

    Thank fuck I have O2 priority.

  • natashamash
    Natasha Williamson (@natashamash) reported

    But why have O2 sent me a free fuck off sized tablet?

  • antisdote
    kristina (@antisdote) reported

    literally all top prague shows are cursed, lucerna got a shortened setlist, tipsport show was shorter as well and now for the o2 you cannot even buy tickets. in this essay i will elaborate on all the reasons why 21 pilots should never come to prague

  • Cryingfreman
    Carl (@Cryingfreman) reported

    @O2 No issue in the area, just O2 signal ain’t the greatest here or other small villages in devon :)

  • mrandmrsscouse
    shane price (@mrandmrsscouse) reported

    @O2 so now I have wasted 2 holidays , and you still can't guarantee me a replacement phone , and you want to charge me 60 quid for the process. Not great service o2 in fact disgusting . Await your response.

  • LizzyBaines
    Liz Baines (@LizzyBaines) reported

    @O2 It is sporadic to say the least and I do find that my friends who are on EE have better coverage all round. It is always bad at Cannon Street and London Bridge and around the Lewisham area. It is frustrating especially when I'm trying to use the phone to check train times etc

  • mrandmrsscouse
    shane price (@mrandmrsscouse) reported

    @O2 writing this as service just received was just so bad had to complain. My phone was damaged and had to send off for replacement. Was told it would be delivered Friday 13th . Took a days holiday to wait for replacement. Eventually phoned at 1800 after waiting in all day

  • shonamunro8
    shona munro (@shonamunro8) reported

    @O2 I’m currently abroad (Europe) and I can’t access my data, I have signal and 3G but getting told im not subscribed (I am) this also happened in April while in Europe. #annoyed

  • Steven84425776
    Steven (@Steven84425776) reported

    @O2 Thankfully it's this December my contract comes up for renew, so will call up for cancellation November to flag it up ready, can I do it in a high street store or do I need to cancel via phone?

  • Steven84425776
    Steven (@Steven84425776) reported

    @O2 Yes I have the latest app installed but the app wouldn't change my desktop web browser experience, which shows the exact same details, date but no figure, no worries I will leave as is as just wait until 30days before contract ends and cancel, thanks anyway

  • alisondhunt
    Ali Hunt (@alisondhunt) reported from Shrub Hill Industrial Estate, England

    @EE why is my phone signal so poor at home WR4 0PN? My work phone is with O2 and has an excellent signal.

  • TrainDriverIan
    Ian (@TrainDriverIan) reported

    @EE I'm so hacked off with your network. I moved from O2 after you convinced me with talk of 'double 4g' speeds and I haven't noticed any performance increase at all. In fact I've had poorer coverage. 2 years contract and I'm going back to @O2. Warning to others!!

  • Steven84425776
    Steven (@Steven84425776) reported

    @O2 no, I have just said what is happening, I log in, check the update section, it gives me the month I can upgrade as usual but no longer shows the amount payable for early renewal , I will just keep in mind the month I need to renew/cancel and just stump up whats needed

  • RobbDScholes
    Rob (@RobbDScholes) reported

    When you wonder why your internet has cut out but it’s just O2 WiFi connecting to your phone and slowing your connection down to a dead stop #nO2 #pleasestop #kinderpriceInternet

  • FlexInTheCity
    #19. 👑 King Josh 🕵🏾‍♂️ (@FlexInTheCity) reported

    I thought T-Mobile had the worst Network, then I went O2 and left after 1 month because of the reception issues in the area, and I've been at Three UK for a few years. This last year has been nothing short of disgraceful.

  • The_GrimSheeper
    🐏The Grim Sheeper 🐏 (@The_GrimSheeper) reported

    @O2 Yes well they didn't. Plus I cancelled the pick up at the o2 shop with your insurance provider yet I've had 2 emails and a text message telling me a courier will collect my phone today. Customer of 20 years with 2 contracts and I'm not happy.

  • jatroa
    Jatroa 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jatroa) reported

    @O2 Forced to leave O2 after poor customer service (Ombudsman awarded me £80 for it) I'm STILL waiting for 02 to send my old number to the new company. Why is 02 such a bully?

  • jatroa
    Jatroa 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jatroa) reported

    @O2 Forced to leave O2 after poor customer service (Ombudsman awarded me £80 for it) I'm STILL waiting for 02 to send my old number to the new company. Why is 02 such a bully?

  • jatroa
    Jatroa 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jatroa) reported

    @O2 Forced to leave O2 after poor customer service (Ombudsman awarded me £80 for it) I'm STILL waiting for 02 to send my old number to the new company. Why is 02 such a bully?

  • jatroa
    Jatroa 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jatroa) reported

    @O2 Forced to leave O2 after poor customer service (Ombudsman awarded me £80 for it) I'm STILL waiting for 02 to send my old number to the new company. Why is 02 such a bully?

  • jatroa
    Jatroa 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jatroa) reported

    @O2 Forced to leave O2 after poor customer service (Ombudsman awarded me £80 for it) I'm STILL waiting for 02 to send my old number to the new company. Why is 02 such a bully?

  • jatroa
    Jatroa 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jatroa) reported

    @O2 @Amyf888 You can't get out Amy. Even if you are n a monthly PAYG, O2 won't transfer your old number. That's the only reason they hang on to customers in my book.

  • brittrobinson
    B R I T T (@brittrobinson) reported

    @O2 been a loyal customer since 2009. Currently on 5gb Data unlimited texts+call £16. @ThreeUKSupport offer 30gb for £18 - would you match or do i leave after all this time?

  • Chipara
    Chipara (@Chipara) reported

    @O2 can you send me the email address/address of where I can send a complaint

    ‏ًjosie (@CARTIERBAZZl) reported


  • talkingdonkey07
    Talking Donkey (@talkingdonkey07) reported

    @ThePangburn @_Four_Horsemen @O2 @SamHarrisOrg @jordanbpeterson @DouglasKMurray Ticket link doesn't work

  • lawramercer
    lawramercer (@lawramercer) reported

    the stress lately. handed over my oximeter readings & waitd patiently they were on the phone. a man wanted portable o2. he failed the test for insurance. his o2 went down walking BUT if he sat down or rested, it came back up on its own. so no. you can't have it.

  • LaurieBriggs11
    Laurie Briggs (@LaurieBriggs11) reported

    @KeyWestAngler @KrisWD40 @davidhogg111 If you knew anything about it, you'd know that's a continual process of adding orthophosphate to maintain the coating. Flint River didn't add orthophosphate & along with the chloride content, the coating broke down rapidly. O2, that's oxygen, oxidized the lead, Pb. 2/

  • DavidAuner1
    David Auner (@DavidAuner1) reported

    @xychelsea Assange is going down - he will be murdered in a black-ops site after already being silenced. Ecuador has been taken by the bankers and their CIA/klepto sponsors. Assange needs some O2.

  • canon1956
    canon1956 (@canon1956) reported

    @Vivi_990510 @charlieputh I need the O2 tank and the fan ASAP! @Puth_Troop @CynPuth @PhyllisLupinac1 @MamaPuth @Wh26992378 @charlieputh @Vivi_990510 Help!!

  • eire_mark
    Markb (@eire_mark) reported

    @ChopperHarris7 So it may not have been a Twitter outage but a problem with Three. Yet looking at the above map raises the question if it was a problem with Three/O2/Telefonica. Three purchasing O2 included infrastructure/systems, possible exploit executed?

  • witchdoyze
    Ijoba Asiwaju (@witchdoyze) reported

    @iam_Davido Your own show for O2 go bad pass @wizkidayo own ijn

  • NbaileySPT
    Nicole Bailey (@NbaileySPT) reported

    @amrsalehSPT @DPTPathophy2018 Using a laser can help heal and reduce neuropathic pain by non-invasively penetrating the skin and increasing blood flow to the nerve which increases O2 at the cellular level due to the stimulation of the microcirculation around the fibers of that nerve. #pathnews18

  • pgsaunders
    P S (@pgsaunders) reported

    @MDFOXY O2 is very good. But no need to move there. Giffgaff uses same network (I’m with them, was with o2). I can give you a sim and credit.

  • TheOGDH12
    DHHOMIE12 (@TheOGDH12) reported

    Wow my pops car is shot to shit needs spark plugs, rotors front brakes, front shocks and new ABS sensor as well as an O2 sensor lmaooo wish he would get it fixed already

  • TracyD_44
    Tracy (@TracyD_44) reported

    @O2 No i hardly use my phone , im housebound practically all time so i use wifi from talk talk but they say nothing wrong with it - i have to switch to data because no connection so whos problem is this ??? Your signal or their wifi

  • GeorgeNewbrook
    Nick Jones (@GeorgeNewbrook) reported

    Half an hour on the phone to @O2 guru because my new phone wouldn't send texts. Couldn't help me. So turned phone off and on and it worked. Does that make me a #guru?

  • MrZunairAhmad
    Zunair. (@MrZunairAhmad) reported

    @Nemoticon @yyounes___ @EddieHearn @MatchroomBoxing @amirkingkhan @mannypacquiao The atmosphere would be shit at the O2! If it has to be in the UK then the venue should be either Manchester Arena or Old Trafford!! Dubai would also be quality aswell! The atmosphere would not be dead over there thats for sure.

  • kmcgarley
    Kaitlyn McGarley (@kmcgarley) reported

    @O2 fuming with the service I have received. Anyone looking to get a contract do not use o2!!

  • AMoonRabbit
    🐇鈴仙•優曇華院•イナバ🥕 (@AMoonRabbit) reported

    @O2 I chatted with online support and there's a mast out in my area

  • Roberts24Ms
    Sam Roberts (@Roberts24Ms) reported

    @O2 I've just been cut off by one of your operators who accused me of shouting when i was trying to explain a very very frustrating situation. Still having problems despite visiting a store as advised week before last by another adviser. Shambles.

  • liblob89
    Libby Wain (@liblob89) reported

    @ThreeUKSupport Not to worry he’ll be cancelling his contract - that’s absolutely outrageous. He didn’t get a text (apart from to tell him how much he’d been charged). I’m with O2 and it’s capped daily. Maybe you need to help your loyal customers out and not take advantage.

  • JonRudling
    Jonathan Rudling (@JonRudling) reported

    @EE You can help get my phone working properly please! Called support and spent half hour with them. But need you to check O2 have ported all my files across properly please (text verification not working on some apps - Barclays, BT Sport). Thanks guys!

  • Amyf888
    Amyf (@Amyf888) reported

    @O2 my contract says it’s due for renewal on 23/9, when can I leave? I’ve had enough of poor data service near my work, phone mast been down for a month and it’s pathetic!

  • kelly_naimepas
    OO (@kelly_naimepas) reported

    @O2 I’m making a complaint I just wondered if you could confirm that VAT thing or not but now it’s conflicting information so I’ll see what happens.

  • JChamp1865
    Justin C (@JChamp1865) reported

    Anyone else having problems with the #O2 network in #Brighton?

  • hollie_mitchell
    Hollie Mitchell (@hollie_mitchell) reported

    Survived the Up at the O2 climb. Going up wasn't too bad once I got used to the harness thing that you pull along although coming back down caught me out a bit. I ended up going down backwards as I hated the feeling of walking down. I bought myself a medal.

  • bnuckols
    Beverly Nuckols, MD (@bnuckols) reported

    O2 Arena London for @jordanbpeterson & @SamHarris Let's get priorities: World's Worst Concessions set up! I think it's an austerity experiment.

  • AdyGoodrich
    ѕαιѕσηѕ ιη тнє αвуѕѕ (@AdyGoodrich) reported

    @SaddestOfFields previously 4 capsules in 20L has been enough, and it's soured down to 3.2 in around 36 hours. I've used a corny before but soured in kettle this time, kept O2 out, put blanket of C02 over etc. Looks & smells ripe but ph meter telling me otherwise.

  • Frugal_ways
    Deano... (@Frugal_ways) reported

    @O2 I know it's not real, how are they getting customer's numbers?

  • Jakeyboy1710
    J4K3_L (@Jakeyboy1710) reported

    @o2 think a call to the financial ombudsman is in order! Incompetent staff members who will not put me through to a manager! On hold once again going on nearly 2 hours now to fix a problem caused by o2 staff!! Cheers o2!!!

  • PeteMaxey
    Pete Maxey (@PeteMaxey) reported

    Hi @O2 any sign of improved support for wifi calling in the near future, considering it's been eight months since you cynically killed TuGo?

  • Jakeyboy1710
    J4K3_L (@Jakeyboy1710) reported

    @O2 disgusting customer service 3 members of staff have lied to me from customer service to sales to upgrades have spent more then 90mins on the phone resolving an issue cause by there team and I’m still on the phone now waiting for a manager!!! Disgusting

  • PerArdua2
    Per Ardua (@PerArdua2) reported

    @ThePangburn @O2 Oh boy, they're meeting for the fourth time and you're still such a shit "innovator" the audience still won't know what happened at the first 3 events