O2 service status: outage reports and connection issues
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Full Outage Map
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours
The graph below depicts the number of O2 reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Internet (39%)
- Phone (34%)
- Total Blackout (21%)
- E-mail (3%)
- Wi-fi (3%)
- TV (0%)
Live Outage Map
The most recent O2 outage reports came from the following cities: Blackburn, Nottingham, Hammersmith, London, Slough, Hackney, Trowbridge, Stafford, Penzance, Hounslow, Godalming, Saint Andrews, Burnley, Glasgow, and Leicester.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn
|
Total Blackout | 18 hours ago |
|
Blackburn
|
Internet | 19 hours ago |
|
Nottingham
|
Phone | 2 days ago |
|
Blackburn
|
Total Blackout | 2 days ago |
|
Hammersmith
|
Total Blackout | 2 days ago |
|
Blackburn
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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WB (@WelshBluebird26) reported@O2 have the worst, absolute worst customer service experience team of all time, joke of a company
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Zero (@zeero_cs) reportedneed help with my account because your service is bad @O2
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iz (@iz__zy) reported@lynne_lil_devil @O2 I’ve had the same issue and no one can help and I’ve topped up again and still nothing it’s just annoying now
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Matt Hudson (@MattHuddyHudson) reported@Cuddlebug1982 @O2 Did you eventually get this sorted . Mines over a week yet they tell me there's no problem. At this rate I'll be moving elsewhere .
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SERCHBLOC (@serchbloc) reported@O2 mobile data coverage is absolute ******* pants. The service is getting worse and worse. Sporadic connection. Hindley, Platt Bridge basically is a ******* dead zone. Crock of ****
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iz (@iz__zy) reported@O2 when is the priority app going to be fixed? your service is a joke now....
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Stevio (@Rothbury01669) reported@JohnTillUK @O2 @Mozilliondotcom I was with EE over 18 years (from the Orange days). When they were bought by BT their renentions deals went up the spout and they wanted £60/month for a new iPhone 13 and that was at a discount. So I requested a PAC code on the website and bought my phone direct from Apple for £36/month over 2 years I moved to Giffgaff (which is 02 but been fine for me). Within an hour of the PAC request a guy from EE phoned me and said, why are you leaving after all these years ..... told him why and he said, we can offer it for £50. I said too late. Even with a £10/month sim deal on Giffgaff it was still cheaper and I never went back and I am still with Giffgaff 5 years later My friend works for Three and he said that legacy customer leaving is a red line for the companies because once you go, you'll never come back and they also know that once the customer discovers they can buy the phone direct from the manufacturer with 24 month 0% terms, it's the end of the line for the working model
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DavidDunninguk (@daviddunninguk) reported@O2 So there is a nationwide problem of poor signal strength then? It’s literally everywhere I’ve been this week from Hastings to London to Edinburgh. It can’t go on. I will be looking at other options this weekend after 35 years with you.
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Stephanie D (@StephyAsh84) reported@O2 the 4/5G in my local area is awful at the moment, am getting absolutely nothing once leaving the house.
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Stuart Semple (@StuartSemple85) reported@O2 Signal is always crap here I’m afraid. It’s the infrastructure that’s terribly poor and it’s showed up massively when I could get a full 5g signal in the remotest part of a Greek island yet can’t even get 4g in a village 3 miles from a big town here.
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Pattie Slapper (@Mickyp68) reported@andycomfort @daviddunninguk @O2 I used stand on a bench in my garden to get a crackly signal. (28yrs ago). Now, my neighbour stands outside my house shouts very loudly all his business details I feel his pain,home WiFi,WiFi calling its the same crappy signal
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Faye Thompson (@fayet16) reportedBig shout out to Lewis at the @O2 store in Wakefield. I went it to try and pay for my phone repair after 202 couldn't help me and changing my weekend plans to accommodate. Whilst I couldn't get it paid he did everything he could to help me.
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L 🤎 (@L_ren27) reported@O2 your customer service is as diabolical as your network coverage
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KUMB21⚒️ (@Peace211858581) reported@BasilTheGreat Yet @O2 keep putting their prices up but the service gets worse? 😔🫣
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. (@HC1874) reported@EnglandRugby @O2 Just been pissing up on lads holiday poor lad
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Skimo (@SkimoBeats) reported@O2 literally spent two days trying to buy a new smart watch via O2 app. Fails everytime at the payment stage at the end. Call centre having same issue. What's going on?
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El poder de la guadaña (@lautaf40) reported@johnstanham @EnglandRugby @O2 Shut up, *******
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Winston (@WiggilyWiggles) reported@Ofcom I had a scam call from “@O2 ”. The scammer knew everything I had just discussed with a real o2 rep I had just had a conversation with. I raised a complaint with o2 stating there must be a data leak or o2 employees acting as scammers. 3 years ago - nothing. What can be done
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Shammoz (@Shammoz) reported@O2 2 weeks ago I ordered a Rolling Sim only plan from you. Sim arrived 3 days later. Its now day 10 and we cannot make calls or texts because the plan you sold is broken. WHY? Do I need to go to @Ofcom to report you or are you going to fix it? Selling deals you cannot provide.
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Grace Mamwa (@grace_mamwa) reported@O2 what is going on with the app? It’s been down for the last 3 weeks for me
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💕 🧁𝓒𝓱𝓮𝓻𝓻𝔂_𝓞𝓱_𝓑𝓪𝓫𝔂 🇬🇩+🇦🇬 (@Ms_Cherry_B) reported@O2 Before I send, I’d like to know what you will do about this repeated problem. The stupid app signs you out randomly then sends you on the idiotic loop of email verification, which is hit or miss when it comes to working. It’s been like this ever since the ridiculous change
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C Kelly (@WriterCkelly) reported@O2 I tried everything including calling your customer service but I've purchased elsewhere because your call centre could not help me either.
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Louise Rodgers (@lou925) reported@O2 terrible customer service not helpful at all then after holding for 50 minutes waiting to be put through to a manager you cut me off !!! No call back as of yet
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Velobet Rugby (@Velo_Rugby) reported@EnglandRugby @O2 Predicting the score isn’t the issue. England finding a backline that can cross the gainline is.
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Sarah (@kokeshimum) reportedI live in Huddersfield been using 02 for 15 years. I barely get 4g and usually scrape a couple of bars. Signal has got much worse last 2 years. Can barely stream music in my car. No signal in my house ffs Now in Majoroca. 5G and 5 bars. @O2 Why is our service in Uk so bad?
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steadexperience (@steadexperience) reported@O2 can you explain why you charge me £23.07 per month for a phone service I can get elsewhere for under £10
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Victoria 🦊 (@VickiMilly) reported@lynne_lil_devil @O2 I had 3 calls before being told they can't do anything and that I need to go into a shop. Went in and they had no idea this was even a problem and refered me back to the phone. Missed a call from them on Sunday and have yet to get a call back. It's been an issue for like a month.
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Alasdair Hubbard ⚫ (@dralhubb) reported@TheHewman @EnglandRugby @O2 You might need to have someone help you, it has some big words like "and" and "it"
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Colsh (@stewart_col) reported@mister___ran @O2 I concur. They fkd my credit rating. (Now sorted) but had to extend my car lease as credit rating was bad due to there mistake. I wanted to replace my car not extend lease. They offered £250 ffs! Took 6 months to sort!! I have rejected the £250 total insult.
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Lewis Byers (@lewisbyers92) reported@O2 keep having sign in attempt emails from virgin media o2. I’ve reported and was allegedly getting a call back from you (never happened) and if I try to sign in to my o2 account, it always asks me for a pin and as if it’s the first time logging in every time. Sort it out ffs