O2 Outage

@O2 you sent me a msg saying top up and get £10 I topped up and got nothing. Please fix. DM to sort your customer service channels aren’t replying

@O2 If I actually manage to connect to the internet on the ‘network’ that is called O2, this tweet will be to say I cannot wait for my contract to end in Jan so I can join @ee where hopefully connectivity will be better.

On the 5th day of Xmas @O2 gave to me........ 5 - days of waiting!!!! 4 - hours of phone calls!!! 3 - attempts to fix tariffs 2 - advisors ‘advising’ And 1 very unhappy customer!!! Come on @o2 how long does it take!!! #shouldhaveleft #howlong #CustomerService

@undertaker999 @O2 Just went on the o2 coverage checker and it says there is a mast out in the Cardiff area so maybe that’s why it’s going slow for you

@sophayyy_ @O2 Nope still really slow🙄

@Riksmithuk @O2 The issue appears to coincide with very heavy rain and wind. The added frustration is that it takes O2 sooooo looooong to even acknowledge there’s an issue and then an eon to rectify. Let’s see how long it takes this time *gives O2 a hard stare*.

@O2 when are you going to sort out the signal in the B46 area around Shustoke, used to get full 4g but now struggling to even get 3G and sometimes don’t even get that!!!!

@O2 The only conclusion i can draw is O2 really dont care about fraud committed against its customers and you don't have any procedures to deal with this , even when a customer calls you 10 minutes after the order was placed by the criminals. @MartinSLewis @actionfrauduk

@O2 middle of London and 1 bar of 4g is absolutely ridiculous!! Very poor service 02 😡😡

@O2 why has your 4G gone so slow, has taken me 1 hour 33 minutes and counting to download a 2 minute video on social media

@O2 Not surprised that I have been left in the dark, with no reply to my direct Message. Multiple times I’ve been told I will get phone backs, multiple times left hanging. Service is horrendous

@O2 can you help

@o2 why ******** am I paying you for at a shit service.

@UKIP @BathNESUKIP And let’s get a proper 4G service before we roll out 5G, please @O2 #HaylingIsland

@o2 the issue is between them and their courier. Resulting in me, the customer, being damagingly effected by THEIR mistake. Rediculouse and disgusting customer service.

@O2 I’ve been with O2 over 10 years and caught the train to Liverpool St the same amount of time. I don’t remember exactly how long but probably over 6 months the problem has existed but not for 10 years. So something changed somewhere/time.

@O2 Thanks. I have just sent you a PM with a summary of what is happening and the support I had so far. It would be great if you could suggest a solution. Thanks

Hello @O2 I would like to move to your network but I don’t like constant balance alerts will it be possible to turn those off xx

Trying to top up a payAsYouGo o2 sim card and the system won't let me as the flat number is incorrect and the system doesn't allow me to edit that (which is something every other companies' system does!!!) @O2 are you able to help as your customer service wasn't!

@O2 I have sent a direct message! Without service !

@O2 It’s the same whenever I’m at home, I was told you’d decommissioned a mast in my area and now it’s too busy but I’m only half way through a two year contract and I can’t get a signal at all. I’ve had to take a unlimited data sim with another provider just to use the internet

@o2 very impressed with Fezz at o2. Please recognise him as giving great, committed customer care to my lost phone, contacting the courier company and texting me with updates. Thank you!

@O2 At least 6 months. Only data. Outside of rush hour, eg weekend or after 8pm I have no problems with data. I recently replaced the sim which appears to have made no difference.

@O2 I should treat myself to an alarm clock so I don't spot brilliant competitions like this 6 minutes after the closing time 🙄😂

@O2 hi please can you advise if there are any plans to fix the lack of data signal at Reading station by next April as otherwise I am planning to switch providers when my contract runs out

@O2 I need my customer number. Tried to get into my account and realised that your staff have entered my email incorrectly so I can’t log in

@O2 It just says please wait while we turn off the service. Then says sorry we cannot turn off the service, please phone customer services.

@O2 - Hi 02 - there has been a fraudulent order placed on my account. Your call centre are saying they cannot cancel the order!! I want this order cancelled now please!! I have been on the phone for 30mins and now they have cut me off!

@O2 Interesting, I received a text from o2 saying this was mast was working again. I have signal but 3G and 4G are just super slow, I wonder if it’s my SIM card, it’s quite old now.

@O2 As said in tweet have been in conversation with your exec office and they claim no issues..my work colleagues are being advised different.have been sent a deadlock letter, as u claim no issues-not to worry will tweet when can every time lose what am paying for! @MailOnline

@O2 I'm actually gonna treat the wife and not myself this Xmas. It's been a rough year for us and she's been my rock throughout. Love ya @scotbiffy x

@O2 B11HQ B4 B42 B44 They are my main postcodes, they used to be fantastic, for about 3 months now signal has drilled into the ground.

@O2 issues again at the same place as last time, reported fixed but still broken.

Hi @O2, a mast is still not working so no signal in High Wycombe area for a week

Should of never left @O2 for @EE. Such a rubbish service in East Devon.

Thank you to @o2 for their help on this. All this time I’d never had 4G switched on! D’oh! 😂

@O2 After 20YEARS a loyal customer, tired of the rates, I’m looking to leave and all I can get is a dismissive couple of quid off a sim only & the realisation my contract wasn’t explained clearly #dontgo02 #badcustomerservice

@O2 @chrissyb8 I got the same damn text. My reason for calling wasto stop receiving any texts from you every 5 mins. You failed in less than 24 hrs. #goodbye o2 hello @EE

PLEASE IS DATA FREE IN TURKEY someone help me @O2

@O2 @chrissyb8 I got the same damn text. The reason for my call@was@to make@sjre@tou don’t send@me anymore bs texts. You failed in less than 24h #goodbye o2 hello @EE

@O2, Hi there, my Nero voucher says it's been used but I haven't used it. Please help.

@O2 Then say that on the app, rather than saying used and the timer saying available till such time today. I have no problem with December not being on offer, but very misleading to myself and possibly everyone else with the app 🤔

@O2 can I ask why you can’t email previous bills - having an issue with a previous account. Seems incredibly wasteful to print and post. #thinksmarter

the customer service in the @O2 Cribbs Causeway store is absolutely shocking

@O2 10 texts to 2020 to activate my MMS. 10 auto replies saying you're busy try later. 2 hours later!! Poor service @O2

@O2 @gareth_andrews_ I have had the same issue the last few months. I gave it a couple of days then it worked for me :)

@O2 I would love to treat myself this Christmas because I always treat everyone else around me and Christmas it is such an extortionate season that there is no time or money left to treat myself @O2

@O2 Nope not there. But I did spot further down in the app that they were on a break until xmas eve

@O2 my wife & I signed up to o2 on a cashback deal. For some reason, my wife’s account was put in my name so pdf bill shows me as account holder. I’ve been told twice now I have done the necessary to fix it. New bill today; it’s STILL WRONG.This has cost us £48 so far! Not happy.

Can always rely on @O2 to give you the absolute worst customer service imaginable.

@BaronVonWindmil @O2 O2 need a review of staffing numbers , investment in redesigning procedures for customer service and massive retraining programme for staff

@O2 can you please help me was on a call there and my phone turned off and back on please help

@O2 hi your 02 online help is ridiculous! All I want is a new internet dongle as I have lost mine and they are now putting me on a new contract and cancelling stuff! I Jsut want a replacement dongle what is so hard about that!!!

@O2 well 5 letters with so much paper in are just trying to make the world worst with wasting paper

@O2 I would love to treat myself with an O2 sim , as I am fed up of Three UK, and get the only one handed (68mm) flagship phone on the market. No one gets that apart from Sony. Every bloody handset is above 70mm width.

@O2 I have been a loyal customer for years and believe I deserve a new phone as this one isn't working properly and it would be useful for work 😊

@O2 im in need of bill related assistance , if anyone can help it would be great

@O2 I am in my last couple of weeks of pregnancy so I am feeling sluggish and miserable, I'd like to treat myself to cheer me up 😊

@O2 Because no one else will treat me 😂

@jamster83 @O2 Just cancel - that’s what I did. Their customer services have no idea what they are doing!