O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems detected at O2
O2 problems in the last 24 hours
April 26: Problems at O2
O2 is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments.
Most Reported Problems:
- Phone (53.76%)
- Internet (23.66%)
- Total Blackout (10.75%)
- Wi-fi (9.68%)
- E-mail (2.15%)
O2 Outage Map
The most recent outage reports and issues originated from Derry, Romford, Aberdare, Sunderland, South Shields, Tenterden, Peterborough, Chichester, Liverpool, Pontyclun, Golders Green, Camberley, Colchester, Glasgow, Redhill, Aylesbury, Birmingham, Hammersmith, Leeds, Woking, Oxford, Spalding, Eastbourne, Doncaster and Coatbridge.
O2 CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
O2 Issues ReportsLatest outage, problems and issue reports in social media:
@kayakadir_ @O2 If you wanna cancel it, make sure you do so within the 14 day cool off period, if it’s a contract
@O2 No not on a refresh contract, online says my upgrade date is November. I’m sorry I’m just really unhappy with your network coverage and want to move
@O2 please sort your mobile internet out cant get any signal on trains or shopping centres its ridiculous
@O2 been customer for 15+ years, recent phone upgrade decided to stay with o2. Trying to unlock old phone to sell it - don’t have non02 sim - asked on o2 chat - spent 15 mins with someone who did not listen to what I said - kept tell me to follow the steps when I have a non02sim
@O2 Your customer service is dreadful imo #O2
Craig Fisher Owens
@O2 when your a loyal customer and they can’t offer you the iPad Pro without the upfront cost
@O2 I’ve spoken to multiple members of team who have been no help at all.
Worst experience ever @O2 Customer service helpline is completely useless don't ever move to O2 guys only been with them for a week and I've had no service at all for 8/9 days and no one seems to know why it's happened or how to fix it😡
@SarahRedsky @rosesandbricks @ThreeUKSupport @ThreeUK @pepperbackfish @BBCWatchdog @O2 do have a "charge to bill bar" which can be applied to Consumer accounts (not to business accounts) effective against #payforitscams. They don't normally refund victims and have same cavalier attitude as @ThreeUK. @EE are the only network to offer real protection.
@O2 Literally worst network I've ever been on. Everything from connection th their "Customer Service" is appalling. AVOID I'll be sticking with @EE
@gaffer1968 @O2 They will be doing the same in my area on the 27 good job ive got the my network app 📶
@O2 Don't blame it on my SIM OR phone. These issues have occurred regularly over quite a few years and 4 HTC phones.
@O2 Had an issue with my bill, the guy on the phone sorted it in a matter of minutes and was very understanding and polite. A very happy customer today!
@O2 Yeah they worked hard last time yo fix but here we are again #poor
@O2 for the last 2 years I am receiving texts from O2 with someone else's information. I am not a O2 customer but I have called them so many times regarding this, I am still receiving these texts, clearly O2 are not that bothered about leaking personal information
@O2 Data outage in TW9 for over 2 days. I cannot believe how FS the customer service is “ there is no issue” fix this now
@O2 hi I was wondering if you can help me I'm trying to return a mobile phone that I bought and have been unable to get in contact with customer service so if you could advise me that would be great.
@O2 Burnley store customer service ABSOLUTELY APPAULING!! 😡
@O2 @emmadonaldson05 I wouldnt bother with O2. they're full of promises that they never follow through on. Just tried to get me to renew my contract but refused to disclose the cost!
@O2 Same area constantly having problems
@O2 how long does it take to unlock a phone from the o2 network
@O2 I have to say, I am so disappointed with your terrible service. I paid out of my contract a month ago and requested my phone to be unlocked, you sent me the unlock to the wrong phone. I needed it for today, and now, nothing
from South Shields, England
@O2 Ignore me I'm being stupid lol, now let's move alone and ignore what I said have a great day and thank you
@O2 You no what I had terrible service , all I wanted to do is cancel a order and was told 3000 different things , so unhelpful everyone I spoke to. I have no idea what’s going on. I had a bad experience ordering now trying to return
@O2 I didnt buy my phone through ur company so was not told any of this. Think it rather rude that ur still going on about it when in all fairness how hard is it to send out a text to either inform or remind customers.
@O2 My current phone is basically broke and they won’t do anything to fix it so I can’t get a sim only either. I’ll try again another time 😭
@O2 7 minutes to get through to someone due to you voice activation system been terrible and not understanding my Geordie accent , I said A not E , I want sales not billing department . I am so angry before I even speak to anyone
@O2 bought a new phone still waiting for number transfer,told 24 hours, then told 48 hours and now told it will not be until Monday pm. Very poor service
from Tenterden, England
Reason number 100 not to go with 3 Three. 2 years after leaving them they start taking a direct debit from you and when you phone up the line drops! @ThreeUK refund now please. I'll stick with a network i can trust - @O2
@O2 is an absolute wasteman of a network - they just hire anyone to say anything and can’t fulfill a damn thing they say correctly - A HOT MESS of a company. Wish I never refreshed with them...
@O2Priority @O2 is Fuking shit !! Won *** all !! And I don’t want to hear you telling other fukers they’ve won something - I couldn’t give a fk !! #O2Priority #o2
@O2 I was trying to pay my device plan off. Which apparently is fine if you’re trying to upgrade early but results in a row/advisors unable to help/requires potential ritual sacrifice if you’re just trying to pay it off in order to budget
Anyone else having issues with @O2
Cancelling my @O2 contract tomorrow because I’ve had enough of never having a signal 😴
@O2 Please can you tell me why for days I can’t get network coverage saying 4g WiFi connected but everything I try to open says no network coverage this is over a week now and it’s not good enough !!
@O2 1/2 Change my contract without due notice, drop data useage & up the amount I pay per month. Ring to complain, they cut me off! I was on a night out at the time which was dangerous for me to be uncontactable. I ring to complain again, after being a #o2 customer for 18 years..
Almost forgot, went to the @O2 shop in Northfield to request the cost of a battery as mine is running down too fast. Quoted £80 to get mobile sent off, then £130 to buy out new contract. Bloke then tried to suggest I needed a newer phone. I made my excuses and left.
@O2 I can't receive calls or make calls all day what's going on. I have restarted my phone so its not that. Please help
However after checking my @O2 bill, £4.50 a week has indeed been added to my O2 bill for the past two weeks. I'm not a gamer, and have never knowingly subscribed to anything to do with gaming.
@O2 Complaints about O2 network are ignored - why is the telecommunications not taking any action - we need a refund for this no signals not able to make calls and can not use texts or emails
@O2 I have had this problem for 1 year and 4 months can't wait for my contract to end!
This absymal customer service @O2. I Shouldn't have to jump through hoops to pay you money.
@O2 the DM that said chat with us was of no use. Having to start again with the same issue and just been given stock answers that had no relevance to my issue. @virginmobileuk looks like your getting a new customer. I’ve been with 02 over 25 years
@Ofcom @BBCWatchdog Numerous reports of premium charges to a 65099 service on smoothy recipes. Both me and my partner have this on our phones and have not opted in for anything by text or online. @O2 refusing to accept fault or refund despite number of reports online.
Brilliant from @O2 terrible reception at home for my wife and I, always have been and I found out they do a boostbox which plugs into my home router. Ideal for us.........only available to business customers. Thanks @O2 Guess we will be looking for a new provider soon.
Been with @O2 for 10yrs. Finished paying off another phone & @CPWTweets starts cold calling me. Said @O2 gave them my #. I asked them to take me off their list. They call 5 more times in 24hrs. Say they'll only take me off if I give personal info. O2 you've lost a loyal customer!
@O2 It’s everywhere. I’ve missed 3 very important calls today now. This isn’t good enough its costs me a fortune every month and not getting a good enough service
@O2 getting seriously fed up with being ignored. Online chat too! Will cancel all 3 of my contracts soon !
Gareth Robert Davies
@O2 currently ain’t got no signal why is this
PLSE HELP/NOTE THX
@O2 Gatwick Airport is a busy place. Lots of people paying for your services depart and arrive here. So how about you provide an acceptable standard of service!
@O2, Hi presale for Lewis capaldi is on til 9am tomo link to get tickets in London takes you to Tmaster and then no option to buy any Help!
from Peterborough, England
@O2 Just had an iPhone XR for 5 weeks O2 refusing to exchange it saying that I have to have it repaired. Spent 1 hour 30 minutes on live chat to be kept told no, we have to repair. Great customer service 👍👍👍
@forwardnotback @O2 😳you will never have any spare time ever again
Can’t wait for my contract with @O2 to be up Broken signal all the time
@O2 Very disappointing that O2 can't be very accommodating on this, particularly since I've been a loyal customer for so long. Very disappointed by this customer service, but thank you for taking the time to respond.
M E A R S Y
@O2 have been no help whatsoever. I’m truly appalled by them. I’m cancelling my contract with them and going to @EE 6 years I’ve been with O2 as a loyal customer and this is the thanks I get. £231.11 pro rata charge and I have to pay my normal bill next month. F**K YOU O2!!!!!
Ᏸ Ꮢ Ꭷ Ꭷ Ꮶ Ꮥ Ꭹ
@O2 trying to pay my early cancellation fee over the phone and nobody seems to know what they are doing... how hard is it to take a payment of my early cancellation fee and cancel my contract...
EU Citizen Soph 🇪🇺💚💛 🦌
@forwardnotback @O2 You do know the 21st century is shit.
Absolutely appalled with @O2 The customer service is shocking !!! 6th day with no phone service now, been on the phone everyday since Friday and still not resolved and not been kept informed of what's going on 😡😡😡
@TheVampsG1ng3 @O2 well perhaps O2 will actually be considerate enough to help me out, seeing as I'm only a few days past my cool down period, because I'd rather not be stuck with a phone detrimental to my business for 3 years