O2 Outage

Is O2 having an outage right now?

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

 Problems detected at O2

O2 problems in the last 24 hours

O2 Outage Chart

January 23: Problems at O2

O2 is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Phone
(61.29%)
Internet
(20.07%)
Total Blackout
(9.32%)
E-mail
(5.73%)
Wi-fi
(2.51%)
TV
(1.08%)

O2 Outage Map

The most recent outage reports and issues originated from Bathgate, Linlithgow, Waterlooville, Manchester, Bristol, Watton, Watford, Leeds, Notting Hill Gate, Guildford, Brighton, Luton, Golders Green, Norwood and Belfast.

Bathgate Phone
Linlithgow E-mail
Waterlooville Total Blackout
Bathgate Phone
Manchester Internet
Bathgate Phone

O2 Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

O2 Issues Reports

Latest outage, problems and issue reports in social media:
  • BenBuckstone Ben Buckstone (@BenBuckstone) reported

    @Fliposteo @O2 @BBCWatchdog @MarkEvansO2 Been into @Apple today and they have been magnificent - offered to replace the phone with a newer batch than the one I had just to try and help, also given me a letter and advice to take O2 to court for the breach of consumer Law. If anyone else is having the same issue, action!

  • norcross_linda linda (@norcross_linda) reported

    @O2 And don't try to sort anything out with the resolution team, you'll be mid discussion, making an agreement, then they'll send your dispute to a debt company with no warning and charge you £70because of it

  • norcross_linda linda (@norcross_linda) reported

    @O2 Been a customer of 02for many years, had issues with your communication over an old account. Your customer service is awful and no one takes responsibility for customer complaints or responsibility for errors made by your staff

  • hyzzy33 Nancy Hyslop (@hyzzy33) reported

    @O2 hi there are you aware of any issues in the glasgow area partners phone wont send or receive texts or calls keeps getting an error 500 message when tries to text and calls cut off after a second or two thanks

  • Fliposteo Philip Godfrey (@Fliposteo) reported

    @BenBuckstone @O2 They’re liars, if they are telling you it’s since December update. I reported it to them in November after having at least a month of problems. You have to complain to the ombudsman. And @BBCWatchdog and @MarkEvansO2

  • VodafoneUK Vodafone UK (@VodafoneUK) reported

    @JohnByrne1978 @O2 Hi Josh, I'm sorry to hear you've been experiencing issues with your 4G. Please send us a direct message with your full name and Vodafone mobile number, so I can get this looked into 🔍 Ed

  • Brianna_Bethany Brianna Bethany (@Brianna_Bethany) reported

    Is anyone else having issues making calls or sending text on @O2 in and around #Glasgow can't access either. Had to go on to hotspot to do this

  • JenMogra JM (@JenMogra) reported

    @O2 Just never any reception. Calls keep failing. My family on EE have no issues yet I have issues every other month and I pay a heck of a lot a month for this #frustrated

  • cath_furse Catherine Furse (@cath_furse) reported

    Shocking customer service @O2 please please can I speak to someone in the UK!

  • HarlieLaffin Harlie Laffin (@HarlieLaffin) reported

    @O2 I have expressed how disappointed I am with o2’s service in my recent tweets. However I am absolutely appalled at o2’s returning policy and their customer complaints department. I have been an o2 customer for many years but will undoubtedly be switching too @EE ASAP.

  • ZakOVOXO Zak Dos Reise (@ZakOVOXO) reported

    @O2 literally has the worst 4G ever forever on 2 bars as well

  • cros_skull Slimmestclown (@cros_skull) reported

    @o2 DM’d me earlier and asked if one of their upgrade team could call me. I said yes and sadly we started going round in circles as they hadn’t listened to my tweets and started quoting me infated prices again. Very upset and disappointed in this level of customer service.

  • ThisIsAaronBell Aaron (@ThisIsAaronBell) reported

    @O2 My iPhone XR is still losing signal and forcing me to restart the phone to resolve. This has been an on going issue for months and isn’t acceptable. Please advise on how to organise a replacement handset.

  • amandacarley94 Carley (@amandacarley94) reported

    @VodafoneUK @O2 Far to many issues just lies and mess arounds and honestly I’ve had enough

  • djmattmunroe Matt Munroe (@djmattmunroe) reported

    @soyabean1717 @O2 @Apple @02 told me Last Night that a Software Update will be released by @Apple at the end of the January that will fix it. If not I'll be terminating my contract for Non-Performance. This has been going on too long now with nobody accepting responsibility!

  • soyabean1717 Tracey Thompson (@soyabean1717) reported

    @djmattmunroe @O2 @Apple Same same. @O2 say it’s @Apple, Apple say it’s o2... neither can help.. a fix is being made.. still... 3 flipping months on... disgusting!

  • IG_fairtelecoms IG - fairtelecoms (@IG_fairtelecoms) reported

    @actiondantheman @O2 The following steps may help. Send STOP to end the subscription. Check the PSA Service Checker. Contact the Premium Rate Service provider to confirm the subscription is cancelled and request a refund. Complain to @PSAuthorityUK either via their complaints form or by telephone.

  • huddaz712 KarenH (@huddaz712) reported

    @future_allan @O2 @Apple The phone is not fit for purpose. The battery has run down on all the replacements they sent. The replacements aren't even new, they're refurbished. As for saying it's £600 to upgrade is BS. Your phone only worth about £250 new. Cancel your contract & go elsewhere.

  • future_allan ORRICKO (@future_allan) reported

    Absolutely disgusted at how @O2 complaints department dealt with my complaint. Basically calling everyone a liar including Consumers Direct in regards to 3+ phone replacements I’ve had & are now passing the book to @Apple !!!! Fuming

  • krisc334 Kris Conway (@krisc334) reported

    @O2 hi is there network issues in the feltham area with o2 at all.

  • EmilyJadeMc Emily McSharry✨ (@EmilyJadeMc) reported

    @bpdsoul @O2 Yeah me too! Little keyboard warriors 😂 I hope the good people balance out the bad cos people are always gonna complain before they praise a company

  • bpdsoul ⛈🏳️‍🌈 (@bpdsoul) reported

    @EmilyJadeMc @O2 Plant stand people who are rude to someone just trying to do their job but this just shows how lovely you are!!!

  • jobloobird Jo Owen (@jobloobird) reported

    @Neilpatel02 @O2 It's down for me, currently in Stratford upon Avon

  • edbowski Stuart Edwards (@edbowski) reported

    @O2 yet again, second week in a row data is patchy and extremely slow when it works in central London. Unusable for the most part for majority of my day.

  • countluckula ᒪeigh (@countluckula) reported

    @O2 @OPPOMobileUK I would love to get your hands on this phone as my current iPhone is old, slow and out of memory. This one had got 64GB more than enough to keep snapping without worrying about running out of room 👍👍

  • parad09 Phil Stevens (@parad09) reported

    @Neilpatel02 @O2 im having issues also, CM6 1GX, connected to the network ok, try to make a call and it never connects

  • Ian_Muxlow Ian Muxlow (@Ian_Muxlow) reported

    @O2 Yeah tried that not going to DM so you can hide the issue after 6 months of failings. #craftyscammers #canthide #justwanttodowngradeorcancel

  • cage_crypto CryptoCage (@cage_crypto) reported

    @O2 I've received my replacement sim card. Which didn't help. I also advised them it didn't work before Xmas. Taken handset down to my local o2 shop and they have assured me there is nothing wrong with the handset either.

  • BenBuckstone Ben Buckstone (@BenBuckstone) reported

    Well.. after 7 months of calling @O2 complaining and telling them about my two iPhone XR’s not working properly - they are now claiming it’s only since a December update.. until of course the complaints manager who finally replied admitted it was August they were first aware 1/2

  • cage_crypto CryptoCage (@cage_crypto) reported

    @O2 It's not a specific area. It's everywhere. As I've explained probably no joke more than 25 times to support gurus

  • Darrs57035908 Darrs (@Darrs57035908) reported

    @O2 hey what's going on with the 4g in Bangor North Wales. Terribly slow last few days.

  • oasismark oasismark (@oasismark) reported

    @O2 S10 2tn is where I am. Still no service. Live checker says it’s all ok

  • awendyburnham Wendy Burnham (@awendyburnham) reported

    @O2 @OPPOMobileUK I never win anything! That's an absolutely gorgeous prize. X

  • SharonaSparkles 🌟✨SHARONA✨🌟 (@SharonaSparkles) reported

    @O2 @OPPOMobileUK Because after being an apple customer for years I’d love to tru something new

  • xGeorgeDanny Jwog (@xGeorgeDanny) reported

    .@O2 after a year and 6 months with no signal, I’m being told I have to pay £800 to cancel a contract that’s not being fulfilled, I’m not paying for your **** up

  • PaulPH69 Paul H (@PaulPH69) reported

    @O2 @OPPOMobileUK My phone is slow and cracked screen be great to get a new phone

  • cathal_hanlon Cathal Ó hAnnluain🇮🇪🇵🇸 (@cathal_hanlon) reported

    @CPWTweets @O2 @phidelta71 @O2Careers I really dont know why I pay for my non service 4g more like dial up

  • JRW_Fitness walkie (@JRW_Fitness) reported

    @O2 5 and counting, seems to have died down. It did make me lol

  • JulianBrammer Julian Brammer (@JulianBrammer) reported

    @O2 thank Liezel in Customer Services, sorted out an issue professionally and quickly. However..... @O2 shop in Newbury...... total waste of time....

  • robbutler1984 Rob Butler (@robbutler1984) reported

    @O2 There is no issue @EE on trains though. It's generally slower than @EE in most things, so disappointed with the service in general.

  • CaveNadine Nadine Cave (@CaveNadine) reported from Leeds, England

    Same old crap from @O2 you tweet about there appalling customer service, they DM straight away asking what’s wrong to be told the complaint I thought I logged Friday hadn’t even been logged😡😡 answering half the questions I raised & try fob me off with £30!! Doubt it FCA it is

  • hannah_melrose HannahMelrose (@hannah_melrose) reported

    @o2 still crap service all times of day. Even at 6am. No issues with giffgaff or Ee. Can’t even use any data

  • bev_metallica Bev (@bev_metallica) reported

    @O2 @OPPOMobileUK The camera! I love catching memories but my phone takes absolutely terrible photos - I'd love a better one! Plus, the battery life can't be worse than my A***e i****e - one ten minute call and the battery is 50% gone!

  • Olivia_walker Olivia Walker (@Olivia_walker) reported

    @O2 I need support in my upgrade but cannot get hold of anyone

  • jpcooper73 Jason (@jpcooper73) reported

    @O2 @OPPOMobileUK I’d love a to win one, so my phone would no longer get operating system updates after 6-12 months and don’t get me started on security updates. And slow down after a few weeks due to Bad optimisation of the operating system.

  • IANMUSIC25 Ian (@IANMUSIC25) reported

    @O2 @OPPOMobileUK I really enjoy taking pictures so much! It’s my passion and I’d love to have a decent phone to be able to take pictures. Oh and I never win anything! 😕

  • ManhattanPoet OneLove1875 (@ManhattanPoet) reported

    @jarvefromossy @O2 I switch to 3G when I’m at Ewood. Can never get a signal in 4G, but 3 G works fine!

  • pupsparky19310 lil paws 🏴󠁧󠁢󠁳󠁣󠁴󠁿 💘 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@pupsparky19310) reported

    @O2 @OPPOMobileUK I'd love to get a new phone, cos my phone screen is cracked and it doesnt work very well. It would be like having a treat. I dont always treat myself because I am on minimum wage and struggle with bills

  • Kami2k10 Kamiioo (@Kami2k10) reported from Luton, England

    @BBCNews @O2 worst coverage ever no solutions. The network towers always down but yet I'm still paying 55£ p.m i have no choice but to pay!! #ripoffbritain #conmen

  • CensoredPixel Jen Rankine🍕 (@CensoredPixel) reported

    @ecomsam @sam_weston @O2 @EE Avoid Three like the plague. Their solution for there not being any 4G (whilst upgrading everything to 5G) in town was to drop down to 3G and teleport back to yonder years.

  • JanBaister Jan Baister (@JanBaister) reported

    @robbutler1984 @O2 @EE @darren_bell What’s hilarious is how much data I have as part of my new contract that I will never get through as it never works well enough! Sigh

  • heredavidtweet David (@heredavidtweet) reported

    @JanBaister @O2 @darren_bell They’re absolutely appalling as a network - I went to the communications ombudsman about them and got some compensation back

  • robbutler1984 Rob Butler (@robbutler1984) reported

    Have dreadful signal in KA3 when it is usually good, any issues @O2

  • robbutler1984 Rob Butler (@robbutler1984) reported

    @JanBaister @O2 @EE @darren_bell I made the same mistake sadly. They are especially poor on trains. I didn't realise how good EE was until I left. I'm down to 21 Months...

  • JanBaister Jan Baister (@JanBaister) reported

    Love my new iPhone 11 BUT @O2 your network coverage is nowhere near as fast or strong as @ee 4G is a joke! This applies to SE10, WC2H & the entire trainline from Lewisham through to Charing Cross - Only another 22 months to go! 🙄 ps you were right @darren_bell

  • UncoolTimi Excelsior! (@UncoolTimi) reported

    @ThreeUK’s service just seems to be getting worse and worse.... @O2 I want to run to you!

  • Fliposteo Philip Godfrey (@Fliposteo) reported

    @MrStuCampbell @O2 @Apple I would not believe one word #o2 says. They’ve consistently sandbagged their users. You have to complain to the ombudsman and @MarkEvansO2 office. It’s unbelievable that for months they have continued to charge their XR users for a service that they know doesn’t work.

  • UAppearance D (@UAppearance) reported

    @O2 There’s also a fix supposedly coming for the iPhone XR, as it keeps loosing signal, spoke to one of your colleagues last night about it and they said it’s imminent. The 4G keeps dying

  • ookiimarukochan James Stupidly (@ookiimarukochan) reported

    Oho, **** you @O2 First it takes 3 weeks to repair my phone, then when it comes back (a new phone as "it would take over 7 days to repair) it doesn't recognise SIM cards. Useless ******* cowboys.

  • Petegowen Pete Owen (@Petegowen) reported

    @O2 your customer service is awful. Over twenty days and problem still not sorted. Still waiting for support to call.