O2 Outage in Glasgow, Scotland

@O2 Need help with an account can’t speak to a agent on live chat as online says customer service is open until 10pm however when calling up seems not

Been on hold with O2 now for 48 mins @O2 customer service isn’t great today!

@O2 hey guys. I have a Galaxy S20+ 5G from you that I got in June last year. Since yesterday the volume down button has been feeling soft and spongy and no longer clicks all the time. What can I do about it?

@O2 how do I cancel Disney+ payment?

@SamsungUK @SamsungMobile is there a problem with overheating and sound issues on the S20 plus as I've just been told by @O2 and this is why it's taking longer to receive my new phone?

I wish this was a dream but... Has anyone else been told by @O2 that the reason their new @SamsungUK phone which was due to be delivered tomorrow is no longer in stock because the manufacturer wants to check overheating and sound issues before sending? No? Just me?

@O2 What is the repairs process? I need my phone for banking etc, how would I go about getting a replacement? I'm happy with the phone apart from. This issue. As a long term o2 customer I'd expect a little help.

@O2 My phone hasn't physically broken. It's faulted, as many other P30 pro users have experienced after an update. I need the use of my phone. This is a fault due to Huawei.

@siward77 @HuaweiMobileUK @O2 I was thinking that. O2 are being sympathetic but beyond that no offers of any help. Huawei appear to still be in denial. Posted on their fb page and they replied and deleted my comment.

@O2 You must see my frustration? I'm paying for a device that is no longer fit for purpose. A main feature no longer works. Your response is hoping @HuaweiUK release a fix soon. Huawei suggest I fix it myself. What has happened to customer service?

@O2 Me too because I'm paying for a premium camera phone that can't be properly used as a camera phone. Worst experience in over 10 years of being an o2 customer.

@O2 Support had suggested clearing caches, deleting data, restarts etc. All tried. All failed. There are no service centres here in Scotland to take the phone to. There is clearly an known issue that has affected many p30 pro users after updates. It would appear to be firmware.

@O2 It's blurry from 1x to 5x. Anything under and over works. The super Macro works. Huawei have said its a known issue they are trying to resolve via update/patch. Tried all resets. I now have a contract phone I bought for the amazing camera being useless.

@O2 is the most atrocious customer service ever. Yesterday @O2 went through the motions of responding. Then went quiet. Today, on 3 occasions, calls to O2 have just simply terminated. One promise of email instructions did not materialise. They haven't a clue. Seriously.

@O2 I'd be very wary of @O2. Deals are good but in my experience customer service is atrocious

@O2 PS I have been a loyal customer for around 12 years.

@O2 Here we have @O2 going through the motions and doing nothing substantive to resolve my issue.

@O2 There is nowhere on your website or on correspondence a customer service phone number where this can be sorted. That is frustrating. To issue default notices when the account is net clear is a disgrace. Please DM with a phone number where I can resolve this.

Ni'm heading to @O2 shop to cancel the WiFi hub. Touch and go whether I cancel the phone which is due for upgraded anyway. Not the first time I've had difficulty with O2 and no sensible access to customer service.

Hey @O2 can you help? I got an email saying to view my bill, but as a new customer who hasn't received handset & I dont have a phone no yet (ordered online) I can't sign up or access your services. Also you have "shut down (y)our email support service" apparently any suggestions?

@O2 Yet another disappointment from @O2 again. That refund promise for 17th of May was the 8th promise I’ve gotten from them. Does anyone knows a legal body that protects customer right in the UK? I need to take legal action against @O2

@O2 @SkyUK so ive been a #skymobile customer since the beginning of May only to see that a mast is down in my area. No one can hear me on the phone and the updates keep making the date for fix longer and longer. Wish I'd stayed with Vodafone (and that's saying something)

@O2 That's great, It has software and battery issues. I'm hoping I can just get a replacement one.

.@O2 network just went from 4G to3G again everyday this crap network fails

@O2 Hi, I called and spoke to customer service as I have a brand new faulty handset. They said to take it back to a store. Does it need to be the store it came from or can I go to my local one?

@O2 what on earth is going on with your network at the moment. I am being plagued suddenly with pfishing texts , another 5 reported today

@O2 *help

@O2 Every time I go on google. Same with my parents. Only an o2 problem.

@O2 is there a problem with your website and app? Can’t log in to view my account on the website, just times out. Every other website works. The app lets me on but can’t view upgrade, change tariff or bolt on options. I have tried deleting/reinstalling.

@O2 what’s happening, no signal & continuing for another 2 weeks!