O2 Outage in Glasgow, Scotland

@O2 I need help with a plan I have with you the monthly payment isn’t what I signed up for

@O2 Trying to clarify an issue with my account. My O2 is no help, and your phone lines are equally useless. What am I supposed to do?

@o2 what is going on with your signal in the PA5 area. Johnstone and Elderslie have almost no data connectivity. It used to be good and it’s just gone downhill.

Been on hold trying to get through to @O2 customer services. ‘In a queue’ for nearly an hour. Shambles.

@O2 I have just investigated your Volt benefits. According to your site, I'm not eligible because @virginmedia isn't available at my address. I'm sending this on their WiFi, having been a customer with them and predecessor companies for about 20 years.

@O2 network issues test

Is @O2 down in Glasgow? No reception after several resets.

@O2 code for daily draw not working 😭

@kellyxxxkelly @O2 Mine started working this morning. That's what I got told in store last weekend. I'd activated the esim correctly but the start date of the watch was down as today.

@apakula @O2 I would usually explain to the customer how our terms made it clear it was customers responsibility to end contract and also ofcom etc also advise customers to check banks accs regularly and monitor DDs. Then offer a max of 12 months refund as gesture of goodwill and close acc.

@apakula @O2 Perhaps I've experienced both sides of the situation as a customer and an employee dealing with such things. The network I worked for as much as there were processes to follow things were mostly left to us to decided the outcome as we were top teir complaints.

@apakula @O2 I can't speak for them personally, however most contract T&Cs do state that after the minimum term ends its up to the customer to make contact and give notice. If its been years and you've not been looking at your bank then it's not their fault. Partial refund as goodwill maybe.

@apakula @O2 Well O2 systems are all automated. People don't sit and monitor accounts. If you requested to cancel and they have notes confirming this and they didn't do it then the issue is theirs to fix and refund. I used to be customer relations for a different mobile network.

@O2 Contacted O2 several times now. Different timescale given each time. 'Another team will investigate and get back to you'. Meanwhile the damage to our business and family life gets worse. Wish we had never heard of O2

@O2 I joined O2 this week and encouraged my wife to do the same. You have now screwed up her number port causing havoc in her business, damaging her livelihood and causing upset to vulnerable family we care for. Advisors just make baseless promises and lie when we call. #Fail

@O2 I'm still not able to make recieve calls on my new watch. I activated the esim but the watch is still showing as emergency calls only. Not connected to network.

@O2 what an absolute joke of a service. Set up a payment plan and pay it on time just to be repeatedly disconnected. Speak to payment management 3 times in 1 week to make sure you don’t get barred….and yet again , services barred!

@O2 the service is rubbish how do I go about cancelling the contract

@O2 Need help with an account can’t speak to a agent on live chat as online says customer service is open until 10pm however when calling up seems not

Been on hold with O2 now for 48 mins @O2 customer service isn’t great today!

@O2 So having upgraded with Volt all my previous invoices are gone so I can't download them. Your automated help system is worse than useless and won't let me speak to a human so any suggestions?

@O2 the priority app isn’t working for cardiff Sean Paul? Can you help?

@tezvalli @O2 O2 said already looking into concerns about their service as they’ve had loads of complaints about them!

@tezvalli @O2 Glad I listened to you. Porting not even booked for today and wouldn’t have gone through unless I phoned. Raised complaint as won’t port until tomorrow now! Also complained about these useless ignorant b******s on Twitter.

@O2 It isn’t a network issue my contract has been set up incorrectly and my phone number is dialling as invalid when anyone calls, now been without signal or data for 4 days.

@O2 - my new phone has arrived with minor damage. I’ve tried getting help via live chat in the app (who told me to ring 202), on the phone (where I was on hold without success for over an hour), and can’t request a callback until 21 December. Can you help?

@O2 I have also DM'd you. On hold to *someone* at O2 but doubt it's right department, as your CS department actually hangs up after spouting crap about going onto the myO2 website. Pleaase can someone respond? I don't want to be paying for something that I cannot use yet!

@O2 it's been almost a week and you still haven't transferred my number to my new sim... I've tried calling, messaging and using your awful automated chat system and can't get anyone to look into this. Can you help please.

@O2 hi - wow finally! I cannot seem to get through to any customer services at all. I ordered a new pay monthly sim on the 29th of November. The order is showing as 'complete' on my O2 however we have not gotten the delivery at all. I do not want to be charged for this!

@O2 I need to return a phone that I ordered, but no longer need, and it's still sealed in the box. I've tried to call customer services over the last 24 hours and can't get hold of anyone to start the process. Can you help?