O2 Outage Report in Johnstone, Renfrewshire, Scotland
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Johnstone, Scotland
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Johnstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at O2
O2 is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (60%)
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Internet (19%)
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Total Blackout (11%)
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Wi-fi (5%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Johnstone, Renfrewshire, Scotland
The most recent O2 outage reports came from the following cities: Glasgow, Paisley, Alexandria, Dumbarton, Erskine and Greenock.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Phone | |
| Glasgow |
Phone | |
| Glasgow |
Phone | |
| Paisley |
Phone | |
| Glasgow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Johnstone, Scotland
Latest outage, problems and issue reports in Johnstone and nearby locations:
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Stephen O'Donnell
(@steve5424) reported
from
Glasgow, Scotland
@apakula @O2 Well O2 systems are all automated. People don't sit and monitor accounts. If you requested to cancel and they have notes confirming this and they didn't do it then the issue is theirs to fix and refund. I used to be customer relations for a different mobile network.
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Martin Robertson
(@Haggisthelord) reported
from
Glasgow, Scotland
@O2 Support had suggested clearing caches, deleting data, restarts etc. All tried. All failed. There are no service centres here in Scotland to take the phone to. There is clearly an known issue that has affected many p30 pro users after updates. It would appear to be firmware.
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sharonm
(@Shazzermc94) reported
from
Glasgow, Scotland
Been on hold with O2 now for 48 mins @O2 customer service isn’t great today!
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Miss Grundy
(@Miss_Grundy94) reported
from
Alexandria, Scotland
@O2 is there any reason why my signal has been so poor for the last week or so? I’m in the G83 area in the west of Scotland. It’s becoming impossible to use my phone to make phone calls now.
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Martin Robertson
(@Haggisthelord) reported
from
Glasgow, Scotland
@siward77 @HuaweiMobileUK @O2 I was thinking that. O2 are being sympathetic but beyond that no offers of any help. Huawei appear to still be in denial. Posted on their fb page and they replied and deleted my comment.
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Miss Grundy
(@Miss_Grundy94) reported
from
Alexandria, Scotland
@O2 I upgraded my phone today with o2. I have the same number and I was with o2 previously. The man in the shop said it would transfer over everything immediately but I have had no signal since. This was at 12pm today. Will it take 24 hours for my network to reconnect?
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Andrew Montguire
(@AMontguire) reported
from
Glasgow, Scotland
@O2 Need help with an account can’t speak to a agent on live chat as online says customer service is open until 10pm however when calling up seems not
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Cathcart Boy
(@cathcartboy) reported
from
Newton Mearns, Scotland
@O2 is the most atrocious customer service ever. Yesterday @O2 went through the motions of responding. Then went quiet. Today, on 3 occasions, calls to O2 have just simply terminated. One promise of email instructions did not materialise. They haven't a clue. Seriously.
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Hugh Toner
(@scoobyhugh8) reported
from
Glasgow, Scotland
@O2 the service is rubbish how do I go about cancelling the contract
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Stephen O'Donnell
(@steve5424) reported
from
Glasgow, Scotland
@apakula @O2 I can't speak for them personally, however most contract T&Cs do state that after the minimum term ends its up to the customer to make contact and give notice. If its been years and you've not been looking at your bank then it's not their fault. Partial refund as goodwill maybe.
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Niall Fitzgerald
(@FitzerOfGlasgow) reported
from
Barrhead, Scotland
@O2 Contacted O2 several times now. Different timescale given each time. 'Another team will investigate and get back to you'. Meanwhile the damage to our business and family life gets worse. Wish we had never heard of O2
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Martin Robertson
(@Haggisthelord) reported
from
Glasgow, Scotland
@O2 It's blurry from 1x to 5x. Anything under and over works. The super Macro works. Huawei have said its a known issue they are trying to resolve via update/patch. Tried all resets. I now have a contract phone I bought for the amazing camera being useless.
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David McClure
(@DavidSMcClure) reported
from
Greenock, Scotland
Hey @O2, how come you’re able to block the IMEI of a phone that isn’t even on your network then refuse to assist in the removal of that block?
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Martin Robertson
(@Haggisthelord) reported
from
Glasgow, Scotland
@O2 What is the repairs process? I need my phone for banking etc, how would I go about getting a replacement? I'm happy with the phone apart from. This issue. As a long term o2 customer I'd expect a little help.
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Stephen O'Donnell
(@steve5424) reported
from
Glasgow, Scotland
@apakula @O2 Perhaps I've experienced both sides of the situation as a customer and an employee dealing with such things. The network I worked for as much as there were processes to follow things were mostly left to us to decided the outcome as we were top teir complaints.
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Martin Robertson
(@Haggisthelord) reported
from
Glasgow, Scotland
@O2 My phone hasn't physically broken. It's faulted, as many other P30 pro users have experienced after an update. I need the use of my phone. This is a fault due to Huawei.
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Martin Robertson
(@Haggisthelord) reported
from
Glasgow, Scotland
@O2 You must see my frustration? I'm paying for a device that is no longer fit for purpose. A main feature no longer works. Your response is hoping @HuaweiUK release a fix soon. Huawei suggest I fix it myself. What has happened to customer service?
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Niall Fitzgerald
(@FitzerOfGlasgow) reported
from
Glasgow, Scotland
@O2 I joined O2 this week and encouraged my wife to do the same. You have now screwed up her number port causing havoc in her business, damaging her livelihood and causing upset to vulnerable family we care for. Advisors just make baseless promises and lie when we call. #Fail
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Thomas Allan
(@Tamus1314) reported
from
Glasgow, Scotland
@O2 what an absolute joke of a service. Set up a payment plan and pay it on time just to be repeatedly disconnected. Speak to payment management 3 times in 1 week to make sure you don’t get barred….and yet again , services barred!
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Stephen O'Donnell
(@steve5424) reported
from
Glasgow, Scotland
@O2 I'm still not able to make recieve calls on my new watch. I activated the esim but the watch is still showing as emergency calls only. Not connected to network.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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famelicose
(@famelicose2) reported
@O2 Morning O2. I seem to have an issue with my mobile account with you. I have sent you a DM. Grateful if you could revert asap since I am concerned my account may be being closed incorrectly. Thanks!
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alisha
(@inpaindaily) reported
@WebkinsWorld @Schofe @O2 had awful experiences with o2
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James.D.Taylor
(@jdtphotography) reported
@O2 I spent from 11:35 onSunday until 16:28 trying to get this company to transfer my number within the o2 network. In other words my existing number on a pay as you go sim onto a pay monthly sim . An absolute shambles and now Monday at 20.44 appear to have lost my number
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Adam
(@Adbanksy1987) reported
@timmyboyslater @O2 When abroad, just call 901 as usual to use your voicemail. This will work in most countries. If it doesn't work, call 1780 free from your mobile or +447802 090 100, and O2 will send you a text with the correct number you need to call.
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Kristofor Drummond
(@ToffaDrummond) reported
@O2 quick question, the volt deals, are they 2 separate contracts? I’ve no use for the o2 part of the deal I’ve took with Virgin Media as I’m already an o2 customer. Can the sim taken out with VM be cancelled within 14 days without it effecting the TV and broadband services?
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Ellie Peary
(@elliepearyx) reported
@francescA7Xx @O2 I’ve spoken with apple and they said that there was nothing they could do. It all turned off when 4G went down in this area. I’ll try them again tho!x
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Kaida
(@Kaidasaurus) reported
@craigym @O2 Let me know if this is solved. I tried a few times to order things and I keep getting errors
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Will
(@WillMedici) reported
@O2 I am trying to upgrade my sim tariff to a 5G one. I go through various steps confirming I have a 5G ready iPhone but it then won’t let me go to basket to check out - the button is greyed out - help!
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g 🍂
(@whosthisgeorgia) reported
@O2 however now we are looking to leave at this awful service. Great customer service from the lady in store however this SIM swap shouldn’t go on for so long if her old SIM switches off straight away. Terrible terrible terrible service.
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Josh Lister
(@joshlisty) reported
@O2 Hi I upgraded my phone yesterday, I'm using the same sim, but I can only make emergency calls. Do I need to use a new SIM or can you activate my current one, please?