O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 49
London, England 39
Glasgow, Scotland 9
Birmingham, England 9
Manchester, England 8
Belfast, Northern Ireland 8
Gloucester, England 8
Hackney, England 7
Southwark, England 6
City of London, England 6
Stoke-on-Trent, England 5
Southampton, England 5
Faringdon, England 5
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3
Batley, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Swindon, England 3
Southminster, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • 4444nor Arb 🇬🇧 🇽🇰 (@4444nor) reported

    @O2 hey mate you guys have a bug on your site i cant click on “show 1 more device”. I have 4 lines and shows 3 by default, cant check fourth. Might want to fix that

  • UreshP Uresh Perera (UP) (@UreshP) reported

    Hi @O2 I am a business client and waited in line for about 20 mins to speak to a customer service officer, in a few mins he cut the line and now again back on the phone for 10 mins waiting to speak to an officer. Is this your usual service ?? I can't receive text messages 1/2

  • chloe58834923 chloe (@chloe58834923) reported

    @O2 signal and data is so bad tonight sort it out!!!!!!

  • chloe58834923 chloe (@chloe58834923) reported

    @O2 why is it so ridiculously hard to send texts/data tonight???? Sort it out a week to do ‘maintenance’ is ridiculous. Leaving customers unable to use phones. Hope you’ll at least be knocking something off bills given all the trouble

  • manx_maid Stephanie Brooke (@manx_maid) reported

    @giffgaff @O2 The £7 electricity top up at the Coop has got through but the £8 gas has not reached the meter, for the first time ;( Suspect @O2 outage may have something to do with this too. I have to work out how you "key in the vend code" 🤔😬

  • GlitterMermaid3 🌜Moonchild🌛 (@GlitterMermaid3) reported

    @O2 can some help me via DM please

  • UreshP Uresh Perera (UP) (@UreshP) reported

    Restarted the phone, did reset of network nothing. I can't do any work with 2FA authorization without receiving pin nos. Tried sending from other phones not receiving. Can send text out but can't receive so how ?? @O2

  • Roddypeters Roddy Peters (@Roddypeters) reported

    @O2 Thank you. I was hoping for confirmation it was a network issue not my phone, but I’ve worked that out now.

  • dinosaurs4juice alassinsane (@dinosaurs4juice) reported

    @O2 Hi @O2 your standard customer services team have had 6 hours of my life in last 2 days… let’s see if the gaffer @LutzSchueler can fix it instead?

  • BromptonBumbleB 😷 Bumble B the legend! 😷 (@BromptonBumbleB) reported

    Out here #overseas in #Portugal and no #o2 roaming data even AFTER I went to local UK @O2 shop and they checked I had international roaming on my contact before coming out. 5 days voice ✅, txt ✅ but no data 📵. Signal comes up as 3G. @O2

  • cazmaxwby Caroline Maxfield (@cazmaxwby) reported from Leeds, England

    @O2 Hi yeah I’ve done all that. Tried it on 3 different devices too. Presume it’s maybe @ODEONHelp having issues

  • Henry_Keating87 Henry Keating (@Henry_Keating87) reported

    Official reply from complaints @o2 is that as I live in a highly populous area (48k) I should be happy with my level of service (non existent) and switch to 3G to call when out and about (phasing out) or use wifi calling (which you don’t have when out and about) 🤡

  • RichardHofman33 Richard Hofman (@RichardHofman33) reported

    @O2 Just fancy such situation. You are using O2 since 2005 without problems.Then in 2022 suddenly you can't call and send SMS to your landlords' number as it shows it's not the right.He can call and send me SMS without any problem.The O2 webchat doesn't exist for Pay-Go customer

  • RitaGiannini999 Rita Giannini (@RitaGiannini999) reported

    @O2 Hi,can you help please this past week I’m picking up 3G instead of 4g or 5g can I ask if there is a problem in my area?Thank you!!!

  • vidulaj vidulaJ (@vidulaj) reported

    @UreshP @O2 Is it related to something like PIN or OTPs from a certain number/ service not receiving to your mobile, while rest of the others are?

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