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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 104
Alexandria, Scotland 1
Hackney, England 4
Halifax, England 5
Newton Abbot, England 1
Burntwood, England 1
Norwich, England 1
Brighton, England 1
Ruislip, England 2
Frome, England 1
Liverpool, England 1
Rochdale, England 2
London, England 15
Horsham, England 1
Colchester, England 3
Manchester, England 4
Didcot, England 2
Birmingham, England 3
Batley, England 2
Hove, England 1
Dagenham, England 1
Bristol, England 4
Hammersmith, England 4
Stafford, England 2
Sleaford, England 2
Wakefield, England 1
Penzance, England 2
Nottingham, England 2
Slough, England 1
Trowbridge, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Dean_Xyber1
    DEAN SUPPORT (@Dean_Xyber1) reported

    @lukewarm14 @O2 @virginmedia I can help send me a DM

  • Rickyroaster1
    RICKY (@Rickyroaster1) reported

    Today I received a txt stating my rolling plan had been cancelled and I was put on a PAYG tariff.This is so unprofessional, to change a customers plan without basic communication on WHY?if a card expires O2 should tell customer not change tariff, WTF O2 @O2

  • anton_simp66
    anton Simpson ♿🧠 (@anton_simp66) reported

    Holy crap I have 5g where I live oh no it's 4g back, oh nothing now oh 4g well that's @O2 again

  • CBrown2612
    Christopher Brown (@CBrown2612) reported

    @O2 @27rufus I have sent you a private message if you could help with a delivery

  • synceduk
    Steven (@synceduk) reported

    Hi, I have recently joined @O2 on PAYG and topped up and ported my number in. Why am I getting an error when trying to log in to Priority followed by a text message telling me to top up to continue enjoying Priority? I am a new customer.

  • SarahWM45
    Sarah H (@SarahWM45) reported

    If your phone doesn’t ring and can’t send messages because of zero signal for two years. When you want to leave should you pay the “early exit fee” ?? @MartinSLewis ? Because trying to talk to @O2 about it is made extremely stressful by their “system”.

  • TomTalksCars
    Tom Talks Cars (@TomTalksCars) reported

    5G signal with @O2 seems to get worse by the day. Unusable anywhere in central London these days

  • mufcchatter
    MUFC Chatter (@mufcchatter) reported

    @O2 I have the account no, mobile no, and SIM no, which I have found in emails from 22-23. I just spent 80 MINS on phone with your customer service, they could not find the account and hung up on me. I spent another 45 minutes after ringing back, transferred and the call went dead.

  • Frugal_ways
    Deano... (@Frugal_ways) reported

    @humantorch1036 @O2 @Ofcom Unless an issue is happening to a certain number of people, watchdogs, official bodies, etc. Do nothing. So they just plod along, counting numbers, with little to offer. Also, there is no such thing as, "An independent watchdog/official body" - they are in each other's pockets.

  • AnnaThurmanLDN
    Anna Thurman (@AnnaThurmanLDN) reported

    @O2 your network is an absolute joke. In the City of London both 4G & 5G are non existent!! If I had to make a call to save my life, I would be dead!

  • CraiginKent
    Craig (@CraiginKent) reported

    @O2 does anyone want a free @iphone 17 Pro because I have tried to return this new handset to O2 four times and they completely screw up the collection of handset. I’ve also tried calling 02 to discuss four times and their customer services are inept. I’m giving it away now.

  • humantorch1036
    Johnny Storm (@humantorch1036) reported

    .@ofcom have a word with @O2 - Can't top up using 4444 or online - Can't verfiy new PAYG sim number - Can't get though to any real person on Live Chat - Can't get through to anyone on 4445 -Can't get through to anyone on social media Zero customer service at all.

  • Rez1362510
    Rez (@Rez1362510) reported

    Hey @O2 why is your network really bad in the south west? It’s brilliant up north, however Burnham on Sea, Bridgwater Shockingly bad.

  • garynetchells
    𝕁𝕠𝕣𝕕𝕪 (@garynetchells) reported

    What is it with the infrastructure of mobile networks in the UK when you can get a signal - at all on a train?! Why is that? Why in 2026 with a digital generation can I not access an email on a train? It’s ridiculous @O2 @VodafoneUK @EE

  • dannykingbiz
    Danny King (@dannykingbiz) reported

    Hey @O2 any idea why one of the phone numbers on my account isn’t getting any service abroad while the other one is?

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