O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Blackburn, England 27
Glasgow, Scotland 25
High Blantyre, Scotland 14
Batley, England 13
Hackney, England 11
Halifax, England 11
Hammersmith, England 9
Manchester, England 7
Birmingham, England 7
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
City of Westminster, England 4
Belfast, Northern Ireland 4
Oldbury, England 4
Bristol, England 4
Airdrie, Scotland 4
Sheffield, England 4
Colchester, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3
Crawley, England 2
Maidstone, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • XSTCAS94X 💫 (@XSTCAS94X) reported

    @O2 it’s impossible to get hold of one of your advisors on the phone, and they can’t help me via the messenger within the app. How can I speak to someone?

  • Raymond70849852 Raymond Young (@Raymond70849852) reported

    @O2 @KanielShereen @O2 I was promised a refund of £669 on august 13 yet the money still hasn’t reached my account. I have called customer services ever night for past 2 weeks and the incompetence of the staff is insufferable. How can a global company like o2 operate in this way?

  • Gma_Pearl_x Gemma lowie (@Gma_Pearl_x) reported

    @O2 i need some help regarding an account i had with you untill a few months ago cant find a way to contact you thanks

  • Raymond70849852 Raymond Young (@Raymond70849852) reported

    @O2 @O2 I was promised a refund of £669 on august 13 yet the money still hasn’t reached my account. I have called customer services ever night for past 2 weeks and the incompetence of the staff is insufferable. How can a global company like o2 operate in this way?

  • JRF_1875 JRF (@JRF_1875) reported

    @O2 Ok could I ask that you update your bio to tell customers you no longer provide support on X? That way you also wouldn't need to respond to each message? What are the system limitations on X you speak of?

  • reggie612 reg (@reggie612) reported

    @O2 still can’t access MyO2 via app or online. Calling customer support didn’t help, just told it’s a known issue. When will access be restored?

  • webjenny ᴊᴇɴɴʏ❁ (@webjenny) reported

    @O2 still can’t access MyO2 via app or online. Calling customer support didn’t help, just told it’s a known issue. When will access be restored?

  • johnnycantor_ Johnny Cantor 🎙 (@johnnycantor_) reported

    @virginmedia @O2 rise onto the podium alongside @British_Airways & BBC Iplayer as the worst Customer UX. yes you bought them out/merged but as soon as i can leave i will.

  • kevinstaz ❎🏴󠁧󠁢󠁳󠁣󠁴󠁿gamerDAD🏴󠁧󠁢󠁳󠁣󠁴󠁿✖ (@kevinstaz) reported

    @O2 what's happening in my area?? There was maintenance work being done that was completed on Thursday but 5g/4g doesn't work and there's 1 bar of network, l know other networks aren't working too.

  • AdultHumanLass Adult Human Female (@AdultHumanLass) reported

    @O2 Perhaps I should take my business to another company that can actually give me decent service @O2

  • CriticalScot Moray (@CriticalScot) reported

    @O2 Not to be funny, but how are you going to supply text based help on a platform made around posting images? 🫠 And this is a rather important question, it wildly effects the security of all account holders and really deserves a answer without hopping platforms

  • Naamankala Naaman (@Naamankala) reported

    Hi @O2 5 days, multiple agents, each promising 24hr SIM activation. Still nothing. Can I finally speak to someone in the UK who can actually fix this?

  • jeunefille81 Je (@jeunefille81) reported

    @O2 blue Monday reward for M&S via Prsnt not working. I only won it on Monday....can someone help?

  • Raymond70849852 Raymond Young (@Raymond70849852) reported

    @O2 I was promised a refund of £669 on august 13 yet the money still hasn’t reached my account. I have called customer services ever night for past 2 weeks and the incompetence of the staff is insufferable. How can a global company like o2 operate in this way?

  • chris_thorny Chris Thornton🐘 (@chris_thorny) reported

    Paying @O2 every month for zero signal everywhere I go! 💀 #o2

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