O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 103
London, England 55
Hackney, England 15
Manchester, England 14
Birmingham, England 13
Glasgow, Scotland 9
Southampton, England 8
Belfast, Northern Ireland 8
Ashington, England 8
City of London, England 7
Stoke-on-Trent, England 6
Bristol, England 5
Northampton, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Bournemouth, England 4
Barnet, England 4
Reading, England 4
Leicester, England 4
Gosport, England 4
Southwark, England 4
Gloucester, England 4
Nottingham, England 4
Colchester, England 3
Eastbourne, England 3
Halifax, England 3
Dublin, Leinster 3
Hammersmith, England 3
Oldham, England 3
Bishop Auckland, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Brucegreig01 Bruce Greig (@Brucegreig01) reported

    @claire_j1981 @O2 I resisted for years, but after O2, then going to Three, then back to O2, I went to @EE after getting really good contracts for the kids, my coverage up around Strathyre to Tyndrum and along Loch Laggan to Dalwhinnie is far better on EE. I get data AND phone signal everywhere

  • deanowilliams10 Deano Baggio (@deanowilliams10) reported

    @O2 What is going on with the o2 network. I keep getting cut off for no reason and my phone doesn't connect calls even when i have a full signal.Its happening with friends/family who are on o2,who I have been with for 35 years and may not be for much longer l Not good enough!

  • AlisonGascoigne AFG (@AlisonGascoigne) reported

    @O2 URGENT Hi - the data is still not working on my daughter’s phone, more than 24 hours since I spoke to customer services and they said it would be lifted. She needs her phone as she is stranded in Geneva and needs to make arrangements to travel back to UK. Urgent reply needed

  • kay_ess_pea kay (@kay_ess_pea) reported

    @O2 trying to cancel my contract. Can't get through on phone. Can't do it online. Please can I just give u the 30 days notice via dm.

  • BloodstainGames Alex Sumption (@BloodstainGames) reported

    @O2 Why am I paying you for a 5G service and you can't even maintain a signal.....

  • PufferfishTech pufferfish (@PufferfishTech) reported

    @o2 network has been broken here for maybe a month. Me: reports a fault @o2 website: thanks, we can't comment on individual reports..blah blah but thanks for telling us Wait what? You kidding me? You're not gonna bother doing anything, following up even? K then, bye I guess.

  • Smith1988Adam Adam Smith 🇬🇧🇺🇦 (@Smith1988Adam) reported

    @O2 Cancel and re-order to home, which I’ve done. But whereas I was supposed to be picking the phone up today, the site suggests I’ll now have to wait another 14 days.

  • BDJord BD‼️ (@BDJord) reported

    @O2 your signal is the worst out of every carrier. That is all

  • DangeAVFC Brian Meer (@DangeAVFC) reported

    100% moving from @O2 when my contract is up… the signal lately has been dreadful

  • touchofadiamond SUSΛNNΛ (@touchofadiamond) reported

    @O2 Thanks but it wasn’t the network service, someone your end had mistakenly done a sim swap with my number. It’s still not reverted.

  • VickiBesley Bez (@VickiBesley) reported

    @O2 Hi, I have recently brought a pay monthly sim from and sent in my pac code to keep my number. I have no SIM card, the tracking does not work but my old SIM now has no service!

  • VickiBesley Bez (@VickiBesley) reported

    @O2 can someone please help me. I’m messaging on the app but am getting no response!

  • angier79 Angela R (@angier79) reported

    @O2 Tried these. It’s not a good coverage area, have to walk down the street to get a signal, it’s infuriating

  • _DavidCrompton David Crompton (@_DavidCrompton) reported

    @O2 O2, you should know by now that I know your network tips like the back of my hand. You send them me everytime I contact you.

  • mattgarner Matthew (@mattgarner) reported

    @dan_marks77 @O2 Partner is on O2 and the mast in the local area has been broken for months - Data does not work at all if they are off Wifi. O2 have no idea when it will be fixed.

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