O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Blackburn, England 27
Glasgow, Scotland 26
High Blantyre, Scotland 14
Batley, England 12
Halifax, England 11
Hackney, England 10
Hammersmith, England 9
Birmingham, England 7
Manchester, England 6
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
Oldbury, England 4
Bristol, England 4
Airdrie, Scotland 4
Sheffield, England 4
Colchester, England 3
Reading, England 3
Belfast, Northern Ireland 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3
Kirkwall, Scotland 2
Hayes, England 2
Workington, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • wayneede Smush2 (@wayneede) reported

    @O2 How do I cancel a iPad Airtime plan of £11.02 (I know not a lot) as the iPad only gets used on Wi-Fi and device plan was paid of ages ago. I don’t want to cancel my phone but not in need of anything at moment. Just don’t want to pay for the iPad Airtime plan anymore.

  • ruthhumpherson LifewithRuthieH (@ruthhumpherson) reported

    @SkyHelpTeam I appreciate that and have received the article and if all people had the same issue that is one thing but given that @O2 users and other networks have data on @My_Metro why can’t all networks in the interest of safety and well-being?

  • bradstwo bb (@bradstwo) reported

    Outrageous service by @O2 . Called on 4 separate occasions to try to cancel my contract and cut off by the line every single time. All while I’m being charged for cancelling without calling! A joke of a customer service, absolute joke.

  • victorique1984 Victorique (@victorique1984) reported

    @O2 just had a scam phone call from someone pretending to be you trying to give me 50% off. But once I said that you never phone you just text and this is a scam they put the phone down. Just thought you should now.

  • Sharonshutt Sharon shuttlewood (@Sharonshutt) reported

    @O2 please help , received invoice reminder for sim account I have never set up , used or received , can’t verify my account over the phone as haven’t received email verification o2 said they have sent me! Spoke to completely unhelpful Rehan at 02 who can’t help. 😩😩

  • mdw012 Marius (@mdw012) reported

    @O2 Abslutely worst mobile service provider! At the saddest time of my life with my Mom passing away I have zero signal. What's the point of telling me to call a customer support number if I don't have any signal. Frustrated

  • FiorellaWyn Fiorella Wyn (@FiorellaWyn) reported

    @O2 Seriously i just need help changing my direct debit date, it really shouldn’t be this hard

  • FiorellaWyn Fiorella Wyn (@FiorellaWyn) reported

    @O2 Yeah but ive literally had to call you out multiple times on Twitter to get help. Contacting a service prvider really shouldn’t be this hard or stressful

  • rachtwins1 Rachel Mcloughlin (@rachtwins1) reported

    Yesterday I spent 3 hours on an appalling web chat trying to upgrade my daughters phone. It was excruciating. To round it off she was then turned away from the store as I wasn’t with her to collect phone. I have 4 phones on a contract with you tbh I might cAncel the lot #o2 @O2

  • AdamPrtn Adam (@AdamPrtn) reported

    @GroundedTech @O2 I mean yeah, I snapped at him and it resulted in him getting my full anger but damn, what a way to treat a customer.. Ah well, good riddance tbh.

  • shonamackie 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Shona Mackie 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@shonamackie) reported

    @O2 is there a signal problem at ab54 postcode as been struggling for 4g WiFi most afternoon

  • ljleahy Liam Leahy (@ljleahy) reported

    @O2 been the victim of fraud and can't get through to anyone. Need help....

  • thatsNathan NATHAN (@thatsNathan) reported

    I’m so gutted that @ThreeUK now charge for roaming 😭 £2/£5 a day soon adds up when you’re away! I think I’m going to have to change to @O2 or @EE that either have kept the roaming inclusive of a plan or have an add on. #SimOnlyPlans #mobilenetworks #Network

  • AdamPrtn Adam (@AdamPrtn) reported

    God I am glad I've left O2. Had to call in today as I received an email regarding the account closure, and the member of staff, well, let's just say I wouldn't speak to a criminal with his attitude. I don't know how @o2 allow a member of staff to call a customer an idiot & swear.

  • DiscoBoyUk DiscoBoy (@DiscoBoyUk) reported

    @O2 as long time customer once again I find myself in one of your scams where apparently I added a bolt on December 2020 for Disney plus and yer I’ve only just noticed after a recent security breach in my account and it only being a few pounds per month, it’s like I have to

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