O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 41
London, England 38
Glasgow, Scotland 9
Belfast, Northern Ireland 8
Birmingham, England 8
Gloucester, England 8
Manchester, England 7
Hackney, England 7
City of London, England 6
Faringdon, England 5
Southwark, England 5
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Barnet, England 3
St Albans, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Southampton, England 3
Aberdeen, Scotland 3
Harringay, England 3
Batley, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Stoke-on-Trent, England 3
Cambridge, England 3
Swindon, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ShoeburySteve Steve Allery (@ShoeburySteve) reported

    @O2 How do you get these? I’ve been with o2 20+ years and never had sight of this

  • kellyparish81 Kelly Parish (@kellyparish81) reported

    @O2 Do NOT need the STRESS of explaining myself AGAIN!! SPOKEN to 1 woman& 3 “men”-ALL RUNG UP,(BAD LINE🥴)🤡(1 line manager-Caleb,Luke& NO name)+LIVE Chat that THANKED me,DISCONNECTED,B4 help!! I was CALM& NOT aggressive at all.JOKE🤡“CUSTOMER”service🤡21YEARLOYALcustomerGONE!!👋🏽👋🏽

  • lauramckeown__ laura (@lauramckeown__) reported

    @molly82267742 @O2 Oh wtf, they won’t even reply to me other than to say that the wait time on the website won’t be the same as my wait time!🥴 I’d rather cancel it now and just go somewhere else

  • LaurenOutdoors1 Lauren Baker (@LaurenOutdoors1) reported

    @O2 my signal keeps disappearing, "emergency calls only" then comes back for spells. Work phone on o2 also is right next to it and ok. Tried turning on and off. Happened in last hour as receiving calls this morning. Help!

  • krachel21 Rachel (@krachel21) reported

    @O2 if I have random overcharged on my bill who can I speak to? Contacted customer services and getting nowhere just keeps hanging up on me ? Any help appreciated!

  • DebbieMartin5 Debbie Martin (@DebbieMartin5) reported

    Any idea what time O2 Chichester will be opening today? Hours say 9 am and yet the shutters are down. @O2

  • lauramckeown__ laura (@lauramckeown__) reported from Redcar, England

    @Cristiana2195 @O2 @Apple I cba im getting absolutely nowhere talking to them in DMs🥴 Might cancel it and go elsewhere tbh

  • RauRauAtXIV Ciarán 🏳️‍🌈🎮🏍 (@RauRauAtXIV) reported

    @O2 Hopefully - I placed a new order to join O2 on an iPhone which was, at the time of ordering, on a 2-3 day lead time. I see now that this is up to 4 weeks - are you able to inform which of those two is more likely? I am moving home in the next few weeks which may cause issues.

  • Dontspeaktome99 Siobhan (@Dontspeaktome99) reported

    @O2 why is it that you like to state that your offers and deals are for everyone “fair for all” I think you put it. Yet when I’m trying to change my tariff to a plan I’ve seen online, I’m being told by your sales advisor that the plan I’m talking about is a new customer offer?

  • mjhumble1 martin humble (@mjhumble1) reported

    @O2 Internet service in Hull Old town High Street and Lowgate area non existent for 4 months...what is going on...reported it but nothing happening

  • JimR123 Jim (@JimR123) reported

    @O2 After chatting with two separate reps at @O2 and being passed onto their respective managers, finally somebody actually attempted to fix it, but all of them said it can’t be done, so not holding out hope. Took hours of conversations. Will wait and see if it works. Disgusting.

  • LoriLieber Lo (@LoriLieber) reported

    Hi @O2. My daughter & I are both feeling completely disposable as customers to you. Having been a loyal customer for 17 years and earning Platinum status on my daughters behalf I am now looking to change the account to her name (as she’s 29) and your CS are telling me … 1/2

  • rookieshooter92 Zac (@rookieshooter92) reported

    @O2 you really need better online chat support. The support has been terrible.

  • jamescooperE36 James (@jamescooperE36) reported

    @O2 can’t use my data while in Tenerife, all data roaming settings are on. Have switched phone on and off etc. Please help

  • alilouherts Alison D (@alilouherts) reported

    @O2 I’ve got a question about upgrading can you help please

Map Check Current Status