O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 31
Blackburn, England 27
Glasgow, Scotland 23
High Blantyre, Scotland 14
Halifax, England 12
Hammersmith, England 10
Manchester, England 10
Batley, England 10
Hackney, England 9
Birmingham, England 8
Belfast, Northern Ireland 5
York, England 4
Airdrie, Scotland 4
Dungannon, Northern Ireland 3
Norwich, England 3
Hemel Hempstead, England 3
Chichester, England 3
Southall, England 3
City of London, England 3
City of Westminster, England 3
Oldbury, England 3
Bristol, England 3
Todmorden, England 3
Derby, England 3
Nottingham, England 3
Leeds, England 3
Sheffield, England 3
Brighton, England 2
Bournemouth, England 2
Ryde, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • thinreaper thinreaper (@thinreaper) reported

    I've ordered a new phone @O2 and I'm trying to finish the legal bits but the link to checkout that I've been sent isn't working because your website seems to be down. It's been like this all day, any idea when it's going to be sorted?

  • RugbyLeagueLisa ᒪISA (@RugbyLeagueLisa) reported

    @o2 your signal in Warrington is AWFUL!

  • george_swani Geo (@george_swani) reported

    @O2 Hi , yes it worked and stopped again working , I called your customer care today and they seems to saying there was another sim swap , I have no idea why it happened ? I am without service for the past 2 days , it is a real shame that O2 is not keen on solving customer issues

  • craiginscotland Craig Arthur 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@craiginscotland) reported

    @O2 Have tried airplane mode and rebooting iPhone but still no service.

  • craiginscotland Craig Arthur 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@craiginscotland) reported

    @O2 Was today, supposed to be complete by 6pm. MyO2 shows the ported in number, if I call it I get the O2 answerphone, but restarting phone shows “no service”. Bloke on phone said I need to go to a shop for a new esim as porting in needs a new sim…

  • ALIF_1988 ᗩ ꪶ 𝕀 ᠻ (@ALIF_1988) reported

    @O2 @whyte24 I want compensation for this £1000 I’ve been having trouble with my network for months now, now my phone is only good for wifi

  • TeresaBWarr Teresa Warren (@TeresaBWarr) reported

    @O2 Thank you,had already tried network checker-was quite concerned.Have paid for pay as you go BT WiFi for WhatsApp calls in the meantimw

  • penn_miller Penny Miller (@penn_miller) reported

    @greenecharmer9 @O2 this a a disgrace, please help my friend

  • whyte24 gregory whyte (@whyte24) reported

    @O2 you have disconnected my Friends phone for an error which is your fault. She can not male or receive calls. She can not even call u. Disgraceful service. Someone needs to sort this straight away ans get in contact with her immediately. Poor customer service

  • Ikthezeus Tom (@Ikthezeus) reported

    @O2 Priority on web sucks! It doesn’t work properly and I can’t use the iOS app due to you now not allowing below iOS 14.5, but I can’t upgrade past 14.1. So you have effectively locked me out of Priority offers, thanks!

  • tmw1000 Tina Walsh (@tmw1000) reported

    Upgraded phone and tariff with @O2 today, sim from old phone backed up last week, assistant refused to put it in new phone ('googlemail won't be backed up'!!) and said to use 'smart switch'. Guess what - it doesn't work and am now left with two useless phones.

  • TeresaBWarr Teresa Warren (@TeresaBWarr) reported

    @O2 Thank you,had already tried network checker-was quite concerned.Have paid for pay as you go BT WiFi for WhatsApp calls in the meantimw

  • GlitterMermaid3 🌜Moonchild🌛 (@GlitterMermaid3) reported

    @O2 yep tried all that 4g is on now and still no better. Judging buy what customers are saying the same thing i think its just an o2 problem

  • rassami Rassami Hok Ljungberg (@rassami) reported

    Exasperation w @O2 reaching new heights as none of their systems nor departments connect and hence the #customerexperience is pure Kafka #FAIL If it were not for the wonderful professional O2 Guru team with Akash and Eben I would have given up, taking my biz elsewhere

  • parfait_pls unceremoniously thrown out (@parfait_pls) reported

    @O2 Pointless. @o2cando does not care. This issue was brought up months ago, countless times. Nothing has changed. It's just frustrating when I need to get work done :/

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