O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 33
London, England 27
Glasgow, Scotland 18
High Blantyre, Scotland 14
Manchester, England 10
Halifax, England 8
Birmingham, England 7
Hammersmith, England 6
Airdrie, Scotland 5
Hackney, England 5
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Belfast, Northern Ireland 4
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
City of London, England 3
Bristol, England 3
Todmorden, England 3
Nottingham, England 3
Leeds, England 3
Hamilton, Scotland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • chuck_lberry Rob (@chuck_lberry) reported

    @Shireen_5 @O2 Been with o2 for years and never had anything!

  • sarahbarloww Sarahhh (@sarahbarloww) reported

    Curious.. @O2 .. I have a 5G contract yet I never see 5G on my network, only ever 4G?? What’s the reason for this???

  • Mariale_Almenar Mariale Almenar (@Mariale_Almenar) reported

    @O2 Dear @O2 just to let you know that my problem with the spend cap is being fixed. Thank you very much for your attention.

  • bigpete0561 Pete romney (@bigpete0561) reported

    @O2 what is going on, this sort of service is totally unacceptable

  • TheDarkSpire Chris Jones (@TheDarkSpire) reported

    @Shireen_5 @O2 What the hellll, got 3 contracts with them and renewed 2 of them, never got anything good 😭😭

  • therealdeekelly Dee Kelly (@therealdeekelly) reported

    @SteDicko96 @O2 loss of everything again today - emergency calls only grrrrrrrrr

  • MarsKathy Kathy (@MarsKathy) reported from Wakefield, England

    @O2 hi. Is there a problem with the QR code or number today for the Greggs offer? Local Greggs had error code so no breakfast roll!!

  • rachael__coutts Rachael (@rachael__coutts) reported

    @O2 just a warning to everyone to never go with o2 for any kind of business! They don’t deserve your money. Been a customer since I had my first phone and they couldn’t care less about you or any problems you might have. Just a shower of money grabbers really!

  • AndrewN41742137 Andrew Neil (@AndrewN41742137) reported

    @Shireen_5 @O2 Been with @O2 over 20 years never seen one of these before??

  • CagedAlice Flailing prettily (@CagedAlice) reported

    @O2 My phone keeps showing emergency calls only, is this likely to be the Sim failing or a issue in the area?

  • jimmyll04218854 jimmy lloyd (@jimmyll04218854) reported

    @O2 I’m using an iPhone 12 on a monthly contract - done every diagnostic / sim swap etc and nothing works. It’s not specific to my handset - other users on our work account have some issues, handset replaced - your network, it’s sub standard. I get 3G at best approx 70% of the time

  • jimmyll04218854 jimmy lloyd (@jimmyll04218854) reported

    @O2 Yep same problem we’ve had from start. Seems crazy that you can sell a contract for a 4G (even 5G) phone, then issue one that doesn’t provide those services but still expect to have the (unfulfilled) contract honoured. For context had to buy a PAYG @EE handset to work on move

  • andyhall2171 Andy Hall (@andyhall2171) reported

    @O2 possibly the worse phone network to try and leave/ contact and maybe thinking just cancel the direct debit #CustomerService

  • LynneWheatley MrsW. (@LynneWheatley) reported

    @Shireen_5 @O2 How would one get something like this I wonder? Loyal customers like me haven’t had the pleasure! Never had to complain either 🤔

  • JudgeDewie Alex (@JudgeDewie) reported

    @O2 5 weeks of no service on my and my wife’s phone whilst paying you monthly and having to pay for another PAYG sim is just impossible. I’m going to EE with both contracts. Can’t wait a day longer.

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