O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 34
London, England 28
Glasgow, Scotland 18
High Blantyre, Scotland 14
Manchester, England 10
Halifax, England 8
Birmingham, England 7
Belfast, Northern Ireland 6
Hammersmith, England 6
Airdrie, Scotland 5
Hackney, England 5
City of London, England 4
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Southport, England 3
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
Bristol, England 3
Todmorden, England 3
Leeds, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SculptingMinds MissK (@SculptingMinds) reported

    @O2 We’ve been doing that with no avail. Was always the first Monday of the month and there have been none of late. It’s one of the main reasons I stay with o2 as the coverage where I live is awful and has worsened over time. Perhaps time to consider other network providers

  • 48kvxmsd56 Edward Gillies (@48kvxmsd56) reported

    @O2 still no phone coverage, can’t call for support and your chat system is ignoring me. No service since last night

  • LiverbirdCreat2 LiverbirdCreations (@LiverbirdCreat2) reported from Worksop, England

    @O2 When you pre order your new iPhone 14 pro max in deep purple and leave a deposit. Told to pick up 10th october only to go in an no phone to be there waiting for you. Such a disappointment. Shocking customer service and leaving customers unhappy an not satisfied with staff

  • EdwardsHimself Edwardshimself (@EdwardsHimself) reported

    @O2 Well they said my network provider, gave them my number it was this caller ID, 0113 310 0141. This is a breach of my privacy as this ain’t the first time it has happened with o2.

  • curious_mind__ curious_mind__ (@curious_mind__) reported

    @O2 Hi, Is there any delay with delivering free PAYG sim? I ordered twice but never received it!

  • CAKGJK Catherine Kenney (@CAKGJK) reported

    @O2 please can you sort the signal out in NR2- constantly don’t have a signal and using the phone is impossible. I have told you this before and you said it was sorted- it isn’t.

  • swilliamsjourno Sean Williams (@swilliamsjourno) reported

    @slandr Refuse to touch them since @O2 is the worst company I've ever dealt with

  • rosecrabtree rosecrabtree (@rosecrabtree) reported

    @O2 I’ve transferred to a monthly contract with you via mobile phones direct. You’ve emailed me about my first bill but I currently have no service provided by you and no ability to ring you to sort this out as my old provider has cut me off. Can you help please?

  • sarahfillis sarah fillis (@sarahfillis) reported

    Absolutely shocking customer service with @O2 …tech issue resulting in me not being able to upgrade for 2 weeks!!

  • Julianhomeboy Julian (@Julianhomeboy) reported

    @virginmedia @O2 @virginhelp 4g is slower than the 4g+.. hence the speed tests. Can you confirm its a virgin issue???? If its not then why does vodaphone sim give me the faster 4g+

  • MerGM MerGM (@MerGM) reported

    Hey @O2 as soon as I landed in California hours ago I get no signal. I have roaming enabled but still. Help pages raise the same issue with no answer to it. I need access to sms for some 2SV systems.

  • Sloodwrangler Sloodwrangler (@Sloodwrangler) reported

    @O2 @Ofcom Still no progress or information regarding the signal outage here. 🤬🤬🤬

  • getpipfit Pippa Crowther (@getpipfit) reported from Sutton at Hone, England

    @O2 hoping to get some answers today. Process of switching provider. My husband been with you for sometime. Did last Tuesday. Told phone by Wednesday or Thursday. Now chased twice with customer service and no updates.#notagreatstart

  • julieson2020 Julieson2020 (@julieson2020) reported

    @O2 Cannot sign into O2 account or get through to a real person on live chat, if I ring it's over £3 a minute to talk to anybody & you have to go through push buttons etc. Am extremely fed up. I should have received a new SIM card last week & it aint arrived yet. Can you help?

  • Evergreenbooce evergreen (@Evergreenbooce) reported

    @O2 @virginmedia over a week now and no reply and still no fix to the issue that been going on for months, this long time multi account customer is going to be looking elsewhere at the end of my contract.

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