O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Damian® Daymos™
(@DJDaymos) reported
@JudgeDewie @O2 Thats messed up man. My brother has the issue and they are telling him its his sim thats not working.. very strange.
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dan
(@dantheman19970) reported
@O2 So it’s not a problem as long I keep up with my payments correct
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Todd Dalton
(@EdTodd) reported
@O2 please tell me how I can complain about the terrible customer service I’m receiving: I just need my number moving from PAYG to PM but multiple times I’ve been faced with incompetence.
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tarun paul
(@taruncp) reported
@O2 Pathetic customer service. Trying to add insurance to my phone and it has been 3 days and over 2 hours on call.
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chris floyd
(@mrchrisfloyd) reported
@jem_jem_13 @O2 Problem is they don’t get right training, most of them cannot speak English so communication is poor, between O2 and Virgin Media, probably two worse in customers service and care, without a doubt x
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Lee
(@leesdecor) reported
@EE Just make sure you check their signal strength in the area you're in 1st though. Ideally from someone who has the network in that area you know. Mine was absolutely useless, couldn't wait to change. Went with @O2 which is far superior👌 Do your homework 1st peeps
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Damian® Daymos™
(@DJDaymos) reported
@JudgeDewie @O2 Where are you based? Similar issues in West London
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Alex
(@JudgeDewie) reported
@DJDaymos @O2 Literally get no texts or phone calls and have to go up the road almost a mile to get my messages. Have had to buy a PAYG sim on another network as I am working from home and have to give telephone legal advice to clients 6 days a week. Absolute joke.
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Jemma
(@jem_jem_13) reported
Seriously @O2 have been the worst customer service I've ever experienced! Literally no words for how shocking it has been
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Alex
(@JudgeDewie) reported
@DJDaymos @O2 Warwickshire/West Midlands border. I have been told that they “took a mast down” and “will be putting another one up”. Clearly haven’t put the new one up in 10 days and, call me old fashioned, I would have the new one ready to go before removing the old one. Zero coverage at all.
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Georgina Hill
(@GeorgieHill77) reported
Dear @O2 - is this a novel idea to get people to upgrade early !? Make them so frustrated by speaking to your hopeless automated service that they smash their phone and need a new one !!??
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Jemma
(@jem_jem_13) reported
@mrchrisfloyd @O2 Been trying to resolve a problem for the last month and getting different answers off them everytime I ring. I'm debating leaving now because they haven't helped ir been helpful this whole time
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Stewart Hardie
(@StewieHardie) reported
@O2 not pleased I got a replacement sim a few months back and told it would be activated in 24 hours I have just checked the phone and the sim is invalid I phoned customer service who told me they couldn't do anything and passed me to complaints who told me they can't pass
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RedSquirrel
(@GodSquadandMe) reported
@O2 just got off the phone to you and received brilliant service and help from ‘Nazreen’ - saved me loads of money and applied discounts not showing online. Couldn’t ask for more - she was excellent ! 👍
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Matthew Holton
(@MrMatthewHolton) reported
from
New Milton, England
Anyone else having data issues with @o2? My signal keeps dropping out randomly, 4G connectivity says it’s at full but majority of my apps take ages to load / or get stuck buffering