O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 30
Blackburn, England 28
Glasgow, Scotland 22
High Blantyre, Scotland 14
Halifax, England 12
Manchester, England 10
Batley, England 9
Birmingham, England 8
Hammersmith, England 7
Hackney, England 6
Belfast, Northern Ireland 5
York, England 4
Airdrie, Scotland 4
Dungannon, Northern Ireland 3
Norwich, England 3
Hemel Hempstead, England 3
Chichester, England 3
Southall, England 3
City of London, England 3
City of Westminster, England 3
Bristol, England 3
Todmorden, England 3
Nottingham, England 3
Leeds, England 3
Brighton, England 2
Bournemouth, England 2
Ryde, England 2
High Wycombe, England 2
Newcastle upon Tyne, England 2
Bridgend, Wales 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Kipteaofficial KipTea (@Kipteaofficial) reported

    As much as I am an introvert and hate calls, I really need a @O2 booster so I don't miss important calls. Like 5 mins ago where the car service stop people changed my pickup date cause they couldnt get a hold of me, even though I called them and got cut off. so angry rn 😡

  • CaroleMaitland Carole Maitland (@CaroleMaitland) reported

    @SimonMaitland @O2 Just glad we put a stop to it before any damage was done... The number used to contact me has been reported, and O2 are investigating.. A new account is now sorted with O2 so problem solved

  • Matt_Dale Matt Dale (@Matt_Dale) reported

    @O2 Thanks for coming back to me. Wifi drop unlikely - I have a solid signal around the house, and we had no powercut that night. Background useage hard to know now but also unlikely - I reset my stats on my phone after I took that screengrab, and it's now showing 50mb, without me...

  • rhiannon_ln Rhiannon 🌍✈🇪🇺 (@rhiannon_ln) reported

    @O2 I've been a customer of yours for over 20 years, so it would be really nice if you could bother to reply to my DMs and resolve my issue???

  • join4te Jay (@join4te) reported

    @O2 Day 132 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.

  • jenharp7 J (@jenharp7) reported from Doncaster, England

    @O2 can you please contact me and resolve the issue I’m having with your customer service team. You owe me money. Debt collection letters to me and you owe the money to ME

  • JMCrilly Joseph (@JMCrilly) reported

    @O2 My visual voicemail is not working on my phone. Apparently I need to active the iData bolt on. Can you help me with this?

  • Rosie_Rocket Rosie Harris (@Rosie_Rocket) reported

    @O2 Hi, I can’t seem to activate Volt in MyO2. It says I’m signed up, but I haven’t received any notification from you or @virginmedia and there’s nothing to suggest I’m receiving benefits. Can you please help?

  • IanTheOracle Ian Williams (@IanTheOracle) reported

    Hey @virginmedia why, why, WHY can @o2 not port my number from VIRGIN to O2? I have had 2 attempts based on dates given to me and yer here we still are! A Virgin Mobile number to O2 sim..... come on! Lots of unhappy customer reviews on the web too. HELP!

  • K30_TCH Rhys Kotschy (@K30_TCH) reported

    @O2 2023 and you can’t make a phone call in Swansea city centre on your network

  • jenharp7 J (@jenharp7) reported from Doncaster, England

    @O2 @swindonseagull I’m still waiting to have my issues with o2 solved.. when will you be in touch??

  • sszmidt199 Stephen Szmidt (@sszmidt199) reported

    @wee_mouse2020 @O2 Unfortunately, eventually Virgin will become O2. They are already using their network, so when the changeover is complete all Virgin Customer's may suffer the same bad service I've experienced. I'm thinking of going to Lebra who have a very good rating on Trustpilot, unlike O2.

  • MonaSarah15 Mona Keeling (@MonaSarah15) reported

    @Epic_Kirsty @O2 Everytime I try to call, the waiting time seems to go up. I've only spoken to a human once! @virginmedia I wish you hadn't offered me that deal with the O2 sim, I never had a problem getting through to you guys!

  • schmoo5 susan williams (@schmoo5) reported

    @LauraSummersNow @t1d_warrior_mum Omg happened to us in jump @O2 - the weird thing was we were throwing my sons party & a boy who we didn’t invite happened to be there. I felt super bad &explained it was numbers but then a load of my elder daughters friends turned up for a party she hadn’t been invited to..Karma!

  • paulpuccioni Paul Puccioni (@paulpuccioni) reported

    @O2 is still using the "our lines are busier than usual" defence. A hangover from Covid. Your lines are always busier than usual. So employ more people. I've been hanging on for 45mins. Terrible, terrible customer service.

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