O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 29
Blackburn, England 22
Manchester, England 11
Glasgow, Scotland 10
Gloucester, England 8
Belfast, Northern Ireland 7
Birmingham, England 6
Southwark, England 5
Halifax, England 5
Hammersmith, England 5
City of London, England 4
Nottingham, England 4
Southport, England 4
York, England 4
Faringdon, England 4
St Albans, England 3
Cambridge, England 3
Hackney, England 3
Wandsworth, England 3
Northampton, England 3
Edinburgh, Scotland 3
Swindon, England 3
Batley, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Bournemouth, England 2
Aberdeen, Scotland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • _DanWest Dan (@_DanWest) reported

    @O2 this wonderful number was pretending to be o2, couldn’t tell me who my name was but wanted to offer me 50% off my bill because of covid. When she realised I was playing her game become very rude! Wanna chase it up? 020 4520 5268

  • nehalorn nehalorn (@nehalorn) reported

    @O2 still waiting on my refund since the 30th of march. No help from customer service or direct message. Can you confirm when will receive my refund

  • MarieWatson0051 Marie Watson (@MarieWatson0051) reported

    @O2 Tues Ordered SamsungGalaxyA52Swhite told in stock, then email OOS. Wed given conflicting info, told can't edit order, had to cancel/reorder, when reordering, told white WAS in stock, ordered, then email OOS. When will I receive order? Still showing in stock on your website

  • StevenJonMiller Steve Miller (@StevenJonMiller) reported

    @O2 I don’t deliver a service to you by doing the work for you. I thought you were paid to deliver the service to us?

  • shaantanutweets shantanutweets (@shaantanutweets) reported

    @O2 - I’m trying to book a complementary cinema ticket using the voucher code on Odeon site, but getting errored out with message code not valid. Can you please help?

  • eddiedavies69 Eddie Davies (@eddiedavies69) reported

    @virginmedia thanks for saying I should use one of your support lines to know if #Volt2 is a scam my connection is worse … currently waiting a reply on WhatsApp but 2hrs and counting … #ghosted @o2

  • brettclaxton Brett Claxton (@brettclaxton) reported

    @O2 It turns out there was an issue with my call where it just didn't put me in a hold queue it seems (as I got no hold music or "please wait"). So held for 2 and a half hours of ringing. When I redialled was through in 10 mins and the person I spoke to helped massively.

  • Woody4727 myra woodhouse (@Woody4727) reported

    @O2 please contact me about an ongoing issue with payments about a phone I’ve never owned. Furious to discover I’ve been charged for nearly two years - £21 a month

  • Maenie Maenie (@Maenie) reported

    @O2 @virginmedia transferred 1 of my 3 numbers to o2 to give me a monthly discount on my bill. Unfortunately they haven't fixed the issue with my connection so I'm moving providers which means there is no point moving 1 of my numbers to you. That link doesn't explain what is day 1?

  • drdaz187 Darren Davies (@drdaz187) reported

    @O2 So we will be encouraged to cancel our mobile plan with Virgin and switch to O2 to get better benefits?!?

  • TherapyByRobert Robert (@TherapyByRobert) reported

    @O2 Please anybody that is thinking about joining o2…. Don’t!! I’ve been a customer for 15 years and this is the LAST TIME I will use them

  • AdesolaBlessin9 Big Baby🌚❤️ (@AdesolaBlessin9) reported

    @iam_Hollabars @TheO2 @O2 May God help you

  • eddiedavies69 Eddie Davies (@eddiedavies69) reported

    @virginmedia now been waiting for a reply on your WhatsApp support channel about the Volt2 #scam for over 12 hours @O2

  • nehalorn nehalorn (@nehalorn) reported

    @O2 @virginmedia @O2 still waiting on my refund since the 30th of march. No help from customer service or direct message. Can you confirm when will receive my refund

  • natethompson217 Nate Thompson (@natethompson217) reported

    @O2 @GreggsOfficial appreciate the o2 priority free sausage roll deal. Would feel nicer if they staff didn’t look at you like a piece of **** when using it though!

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