O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ecker
(@EckerMcG) reported
@O2 4 contracts, longest about 16 years, placed an order on 4th Nov for ipad Pro for my youngest Xmas, still out of sticked, called for update or to see if O2 could send substitute as stressing it won't arrive before Xmas... customer service was shocking, mng was going to call
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Drew Ledson
(@DL_BSL) reported
@O2 Tried the above. I think it's just poor network coverage. Looked at Giffgaff tonight. They piggy back your network offering 5g when you don't?
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Olly
(@OllySonofBilko) reported
@O2 evening, bought tickets through your priority scheme, I'm no longer on your network and can't get access to print my tickets off
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WANDA WHY
(@LADY_WANDA_WHY) reported
How is it we can land a man on the moon, make life saving treatment but can I hell get a internet signal whilst on a train with @O2 Chester- Birmingham NAH Chester-Shrewsbury NAH Chester-North Wales DON'T BE SILLY not even around most parts of Chester these days(usin WiFi 2 post)
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golfbio
(@gosports33) reported
@virginmedia @O2 Terrible customer service
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AllieL3
(@allie_love3) reported
@O2 Hi your call centre is open till 9pm but keeps saying call back when open. Help please.
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Dan Franklin
(@DanFranklin90) reported
@O2 Hey 👋. The O2 customer service managed to resolve this issue and I’m able to use my sim again. Regards, Dan
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Lorna
(@Lornamedia) reported
@Ceri_Roberts @O2 It's a nightmare as I have no phone signal at home which is really unsafe. Any ideas @O2
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Sheryl McKenzie
(@aimeriror) reported
@O2 DM sent I have been trying to call customer services for over 1 hour keeps cutting me off.
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DJ TRIX
(@TrixDnB) reported
My service in my house is terrible and in the last few days I've not been able to make WiFi calls either @O2
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Katie Davies
(@davieska95) reported
Hi @O2 I purchased a new contract phone on Saturday and within an hour I received an email to say the product was out of stock. The website is still showing in stock. Can you give me an idea as to when I should be expecting delivery of the phone and whether I need to cancel?
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thyrza abrahams
(@thyrzaabrahams) reported
@O2 hi, I’ve got an issue with my extra on my contract if you could help me please, I’ve sent you a DM
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Lorna
(@Lornamedia) reported
@O2 hi. Would you know why WiFi calling on my A50 has just disappeared? I have no signal at my house so it is a real lifeline. Has worked for 2 years but the option seems to have gone after last update.
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k
(@kuls_twt) reported
@O2 Can I have some help pls. I ordered a new phone but w/ the wrong storage plan?
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Jen
(@babymable) reported
@virginmedia @O2 No broadband, no TV and no phone line. I work from home so this is unacceptable especially for the price we pay. When will service be back in the BT16 area.
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