O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 34
London, England 28
Glasgow, Scotland 18
High Blantyre, Scotland 14
Manchester, England 10
Halifax, England 8
Birmingham, England 7
Belfast, Northern Ireland 6
Hammersmith, England 6
Airdrie, Scotland 5
Hackney, England 5
City of London, England 4
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Southport, England 3
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
Todmorden, England 3
Leeds, England 3
Southend-on-Sea, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • PietersenAngie Angie Pietersen (@PietersenAngie) reported

    @O2 5 calls to O2 in 10 days trying to upgrade to iPhone 13 Pro and renew my contract - over 2 hours in waiting! To give O2 my business. Given wrong information and promised callbacks that haven’t happened. No reply to my DM. Shocking service!

  • REEANNA Rhianna X (@REEANNA) reported

    @O2 another whole day of paying for a phone I can't use because ****** O2 are totally uncontactable to move my number over/take a PAC code from me. Online form doesn't work and no online chat anymore, no answer on phone! 🤬 Big mistake moving over 🤬

  • shereen_wren ShereenX (@shereen_wren) reported

    @O2 now after 2 hours I have more questions to the issues than I had prior to calling in the first place; customer service is appalling, just seems that I will have to visit a store to gain some assistance about being overcharged, £91 in october, £156 in November?!?! Help needed!

  • postalvote Postman Pat (@postalvote) reported

    @O2 Hey guys, can you help. Order ms-319361282, I phoned to cancel as I got an email an hour after ordering to say out of stock, I've got a promo leaflet delivered by DHL on Friday and I don't think my order actually got cancelled. Any help appreciated.

  • Dmceleny_ Deana 💙 (@Dmceleny_) reported

    @O2 signal in Stafford is horrendous and the 4g is SO slow, spoke to the @O2 shop who advised me to switch to 3g as it is faster...why am I paying for 5g ???!

  • privchanx privchanx (@privchanx) reported

    @O2 Hello, I was about to pay my bill but you've closed my data and everything else. I've called customer service and they was rude and hung up on me.

  • ChrisConey Chris Coney (@ChrisConey) reported

    @RachyWoo @O2 Sounds about right we ordered 2 iPhone 13 pro max, perfect for my new job which I start tomorrow and still nothing, all I get is a sarcastic 👍 🤬🤬🤬 Asked to cancel my order and again nothing!

  • daveharrisonnet Dave Harrison (@daveharrisonnet) reported

    @O2 whats up with data in Ballymena. Supposed to be 4G?? I'm getting barely any signal anywhere in town. Is there an outage?

  • TheGenghisKen Ken Smith (@TheGenghisKen) reported

    @O2 Will do so within the next few days. Many thanks! Please protect your older and vulnerable customers by NOT preinstalling the unnecessary "directory" contact shortcut on your SIMs. At the very least, O2 should issue "premium call" warning (with continue option) before connecting.

  • GingerSpiceCOS Nicola Bullock (@GingerSpiceCOS) reported

    @O2 I’d like to thank Tom, the store manager in Clacton for his help on Saturday. He offered the kind of service that seems to be painfully hard to find these days. Keep up your good work Tom.

  • scott_warnke Scott Warnke (@scott_warnke) reported

    @O2 I have been billed incorrectly for roaming charges that should have been covered by Volt2, but I can find no way to get any help with this issue. Can you please let me know how I can get this charge corrected?

  • darrencain Darren Cain (@darrencain) reported

    Be carful of any fake @O2 bill what arrives in the post, taken it to a store, they said the letter head isn’t correct and the customer number is a wrong format and haven’t been a customer for 4 years.

  • ChefAssociates Chef Associates (@ChefAssociates) reported

    Hi @o2 - I'm looking to get a copy of my bill from Nov 2020 but the website will only let me download the last 4 bills. any chance you can help?

  • xSEMPITERNAL012 xSEMPITERNAL012 (@xSEMPITERNAL012) reported

    @O2 I have canceled my direct debit as I am no longer with you. I requested and used my PAC last week, and my bill went out today. That means that I owe no money now. I cannot use the O2 app to contact support as the SIM is no longer working.

  • Ruffyyxx Ruffyxx🎭♠️ (@Ruffyyxx) reported

    @O2 I have been trying to get 10 Davido tickets for my friend as Xmas gifts but it seems tickx are sold out🤦.... Please fix up

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