O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 83
London, England 46
Hackney, England 12
Manchester, England 11
Birmingham, England 10
Belfast, Northern Ireland 9
Glasgow, Scotland 8
Southampton, England 7
Gloucester, England 7
Stoke-on-Trent, England 6
Southwark, England 6
City of London, England 6
Maidstone, England 5
Faringdon, England 5
Ashington, England 4
Gosport, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Hammersmith, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • sharons77 Sharon Kennedy (@sharons77) reported

    @virginmedia @virginmedia @O2 this is absolutely shambolic, nearly 3pm & still getting blank screen or msg advising "not working " your supposed to be one of the largest communications companies?

  • LukeBradford_ 卢克 (@LukeBradford_) reported

    @O2 I’m trying to book priority queuing for tonight’s event but your app is down because of the Peter Kay release. Can you help me? As your advisors on the phone could not.

  • agent0708_ K (@agent0708_) reported

    @O2 How about an apology for those of us who have been trying to access the app all day.! Rather than bragging about sale tickets which is BS as app down all day.! #o2priorityshambles

  • ArnieF1 David Emery (@ArnieF1) reported

    @O2 Cannot get logged into priority, it’s a joke. A loyal customer trying on app and website, and cannot get to the login screen. Poor infrastructure is no excuse, you @O2 knew what was coming, why were all customers forced logged out of our app last night.

  • davcathm Catherine Davison (@davcathm) reported

    @O2 Utter disgrace 5 hours and still can’t log in - been a customer for 24 years..so much for priority 🤬

  • mcivor_lauren Lauren mcivor (@mcivor_lauren) reported

    @O2 I’m stuck in a loop when I try log into my account - I keep seeing a rugby video and I really had wanted to try get Peter Kay tickets - any ideas how to fix?

  • HalleWeen2012 Me (@HalleWeen2012) reported

    @O2 hi can someone help please i sent a dm before 8 this morn regarding logging into my02

  • andyfilby andy filby (@andyfilby) reported

    @virginmedia Recently I became the victim of identity theft & mobile phone fraud with yourselves, @O2 and sky mobile @SkyHelpTeam . As I said before sky have resolved the issue, but I've heard nothing from you or o2. I have emailed, spoken to your customer services, but no help at all

  • allyd2577 Alison Doggrell (@allyd2577) reported

    @O2 Still not working! Been checking since 10am. Joke 😡😤

  • KatePinkSmith Kate Smith (@KatePinkSmith) reported

    @O2 Never more than 1 ticket available on the odd occasion on the @gigsandtours site with the addendum. Then you can never progress to the next screen! It’s still a shocking shitshow. Embarrassing this @o2. Who’s head(s) is rolling?! 🤬😫😱

  • AndyMercer Andy Mercer (@AndyMercer) reported

    @O2 are a shambles! **** show

  • neil_a_burke Neil Burke (@neil_a_burke) reported

    @O2 trying to register as a new customer and the My O2 app has been down for hours. Called CS and they were useless. Awful experience. When will the app work and why is it down?

  • _arrongallagher Arron Gallagher (@_arrongallagher) reported

    @O2 is priority down I have tried all day and apps not working for Peter Kay

  • donohoe_stephen Stephen Donohoe (@donohoe_stephen) reported

    @O2 I'm using the priority app on the O2 network and I've had no opportunity, just says not available, so who are these organisations that you're letting buy them?

  • MattGCraig Matthew Craig (@MattGCraig) reported

    Almost 5 hours later and @O2 still haven't addressed the glaring problem with their Priority app that's stopping me (amongst many many others) accessing the Peter Kay ticket presale. I've never seen anything so shambolic!

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