O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 103
London, England 55
Hackney, England 15
Manchester, England 14
Birmingham, England 13
Glasgow, Scotland 9
Southampton, England 8
Belfast, Northern Ireland 8
Ashington, England 8
City of London, England 7
Stoke-on-Trent, England 6
Bristol, England 5
Northampton, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Bournemouth, England 4
Barnet, England 4
Reading, England 4
Leicester, England 4
Gosport, England 4
Southwark, England 4
Gloucester, England 4
Nottingham, England 4
Colchester, England 3
Eastbourne, England 3
Halifax, England 3
Dublin, Leinster 3
Hammersmith, England 3
Oldham, England 3
Bishop Auckland, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • stu_pot1 Stuart Angus (@stu_pot1) reported

    @Dyrojo @O2 Same it’s awful!

  • xldnxx xxld (@xldnxx) reported

    The award for the worst public wifi has got to go to @CloudwifiInc absolutely awful. Wanting to run into a cafe to quickly use wifi snd the process takes around 20 minutes? Horrific. Will make a solid effort to never use again. Thanks @O2 for your seamless, one click process

  • Aaron_F320 Aaron (@Aaron_F320) reported

    O2 signal at Gatwick Airport is the absolute worse. I never get 4G and reception to try and make calls is really patchy. Time to change network I think @O2

  • thepeterhunt Peter Hunt • CDG • CSA • (@thepeterhunt) reported

    @O2 possibly the worst network ever! And try to get any help from customer services… good luck! 😡

  • bonbons84 B Miles (@bonbons84) reported

    @O2 Hi, I am having trouble getting a PAC code, ive tried all routes to get this, online, phone, online chat and here. Can you please rectify this, it feels like you're giving me no option to leave.

  • MatthewDixon32 Matthew Dixon (@MatthewDixon32) reported

    @EnglandRugby @O2 Just….we have world class back row players and Itoje is a world class second row. So of course we go worst of both worlds and play a ridiculous line-up with zero inventiveness. At least Argentina will probably be entertaining.

  • infobleep Tim (@infobleep) reported

    @O2 hi. When in Greg's, Guildford this morning, I was told codes are not working. Unfortunately I had already selected use the offer. I don't know if this is a national problem but one voucher has just been wasted, which someone else could have used later if I'd known. Cheers

  • Hanrealistic Han Realistic (@Hanrealistic) reported

    @O2 Your website is soooo stupid, I can't even find Sign out option. So I can login with different account. Want to contact, but NOOOOOO it's a sin.. I can't contact with you. So bad service.;

  • capnmac85 capnmac 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇦 (@capnmac85) reported

    @O2 There is no damage to the device. This is a replacement device given to me in February which has had intermittent network connectivity issues. All previous issues were resolved by turning on and off again or removing sim card. This time however nothing is fixing this

  • craigyoung79 craig young (@craigyoung79) reported

    @O2 having issues with no data on 4G & 5G in built up areas. Major issue. Yet every time I try to use the “chat” system on your app it says “sorry we are very busy please try again later “ and ends the convo. I wonder why your so busy 🧐

  • DanBadminton Dan (@DanBadminton) reported

    @O2 Recently got an unlimited data eSIM but your 4G speeds are so slow (with 5G absolutely non existent) that it’s not worth having. Can barely browse the web, social media is slow to load images and videos and streaming content is painful with constant buffering. Any ideas?

  • AlexHinton Alex Hinton (@AlexHinton) reported

    @O2 requested PAC code move to O2 on Monday. Should have been completed Tuesday. Called you Wednesday and you'd left it until Thursday! Number removed from old network yesterday morning but not on O2 yet so I missed a call for an interview at 10am as now uncontactable!! Thanks!!

  • FPLJazz01 FPL Jazz (@FPLJazz01) reported

    @JoPatterson2509 @O2 I’ve been “offline” since Tuesday and had to give school a friends number as @O2 left me with no service. No service at all and temp number doesn’t work. Porting should have been done 8 days ago. Hope you get it sorted. I’ve been told mine will be done today, no confidence.

  • twright1989 Tom Wright (@twright1989) reported

    @AlastairLiddia1 @EnglandRugby @O2 I agree with the logic. But I think it's a poor way to look at selection. Once again picking on what some players can't do to fit some preset criteria. It's the same reasons they kick; the metrics say that's how you win.

  • AndrewD1553 Andrew Douglas (@AndrewD1553) reported

    @O2 No never. I just 5G (it’s good enough!)

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