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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 14
Oldbury, England 3
Blackburn, England 186
Kingston upon Thames, England 1
City of London, England 8
Halifax, England 5
Batley, England 6
Birmingham, England 15
London, England 55
Hammersmith, England 7
Preston, England 3
Belfast, Northern Ireland 7
Enfield Town, England 2
Exeter, England 3
Carterton, England 1
Cheltenham, England 1
High Wycombe, England 1
Manchester, England 14
Maidenhead, England 1
Poole, England 1
Corsham, England 1
Woodbridge, England 2
Newham, England 3
Leicester, England 5
Wembley, England 1
Hove, England 1
Falkirk, Scotland 3
Dublin, Leinster 4
Cowes, England 1
Redruth, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ijc1979
    Ian Campbell (@ijc1979) reported

    This was @O2 mistake in allowing a fraudster to open an account and yet I'm the one being punished. Your fraud team do not seem to care. I even had to use a GDPR SAR to find out what the supposed debt was! I'm hoping you can finally help me to get this issue resolved.

  • YRibata
    Younes_Dev_Bot (@YRibata) reported

    Hey @O2,why is my internet speed down: 55.78 Mbit/s / up: 5.43 Mbit/s when I pay for 225 Mbit/s down / 50 Mbit/s up?

  • AmberB523
    Amber Boardman (@AmberB523) reported

    @thedogman_918 @ThreeUK @O2 I had the same issue, left them and went to EE

  • join4te
    Jay (@join4te) reported

    @O2 Day 74 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.

  • JaniceS14628781
    Janice Scott (@JaniceS14628781) reported

    @thedogman_918 @ThreeUK @O2 Ah but 02 is now taken over by Virgin. Poor you. Worst provider ever!

  • thedogman_918
    Chris Green (@thedogman_918) reported

    @jasmine007a @ThreeUK @O2 I had an issue with them when I went to NYC, took 3 months to sort the overcharged bills, as I was the same as you, hadn't used the phone on mobile data. With this plan I can use it in Europe and the US etc

  • Craucoes
    ItsJustJosh (@Craucoes) reported

    @KerryHu34626515 @O2 Well Kerry get ya ladders out and fix it

  • sukirandhawa4x4
    Suki Randhawa (@sukirandhawa4x4) reported from Walsall Wood, England

    @O2 why is your reception in the #PathaanCollection WestMidlands so bad #Willenhall #Walsall showing 4G internet buffering considering moving on to another network.

  • jesssicafaaith
    Jessica Faith (@jesssicafaaith) reported

    @O2 you keep sending me letters saying I've missed a DD when I've never missed a single payment in the 10 years I've been a customer. When I call CS they say to ignore the letters but I've just had another today saying you're taking legal action?! Please can you help? Many thx

  • angels1five
    Lesley (@angels1five) reported

    @O2 What is going on in Exeter and Exmouth? There's no 4g signal in either place and I know that lots of O2 customers have been complaining recently. It's always been bad at my postcode (no signal at all to the extent that I have to use my landline) but in the middle.. 1/2

  • angels1five
    Lesley (@angels1five) reported

    @O2 .. of Exeter and Exmouth there is zero 4g signal. Do you have plans to sort it out, please? 2/2

  • Bigdogal63
    Aaron Todgers (@Bigdogal63) reported

    @EnglandRugby @O2 Pls go back to all white shirts and Navy socks they are just awful.

  • jasmine007a
    👑persian princess007👑 (@jasmine007a) reported

    @thedogman_918 @ThreeUK @O2 I was with them 10 years when They decided to charge me £1000 using phone abroad.. when I had my phone switched off… never used it. Never again!! I too had few accounts with them. Worse customer service.

  • nicwaltham
    NicolaWaltham (@nicwaltham) reported

    @O2 can someone maybe let me know why all of a sudden my phone signal from my house has gone? Nothing will load and I can’t make phone calls it’s never been an issue before and now it’s on going?

  • enriquepones
    Pones (@enriquepones) reported

    Upgrade or cancel with @O2? 1/2 I’ve literally tried for a week to upgrade online and over the phone. Reported web issues that prevent the site (after going through all other steps) to get to payment. Spent 40 mins with one agent. Changed package. Read T&C for 10 mins…

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