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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tamworth, England 1
Blackburn, England 163
London, England 28
Bangor, Wales 1
Preston, England 3
Hawick, Scotland 1
Basingstoke, England 1
Worcester, England 1
Chatham, England 3
Great Dunmow, England 1
Birmingham, England 8
Mansfield, England 2
Deal, England 1
Kingston upon Hull, England 2
Salford, England 1
Glasgow, Scotland 15
Ascot, England 1
Sheffield, England 3
Wakefield, England 1
Hemel Hempstead, England 2
Cambridge, England 1
Nunthorpe, England 2
Liverpool, England 1
Tipton, England 1
Coventry, England 1
Manchester, England 7
Crieff, Scotland 2
Farnborough, England 2
Edinburgh, Scotland 3
Leicester, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • jobeone1983
    Joanne (@jobeone1983) reported

    @O2 My Mum got a new phone but her number didn’t transfer over. They tried 3 esims and she still has no network.

  • monteirobenitaa
    nitaa (@monteirobenitaa) reported

    The service in Richmond is so crap I can’t work out whether it’s the area or @O2. I cant even send iMessage using data inside my house it’s ridiculous. What network provider has better coverage pls. I’m cancelling this contract today

  • kevdavies24
    Kd (@kevdavies24) reported

    @MarkTRFL @EnglandRugby @O2 One has had a knee injury and only played 1 return game.... the other.... its a training squad. People need to clam down

  • IanCockerill2
    I.C (@IanCockerill2) reported

    @O2 Thanks for responding. Luckily my son in uk was able to contact you and it is now resolved. I want to make an official complaint as the reason my phone didn’t work is because O2 had barred foreign calls! I have had an account for 25 years, it’s totally unacceptable behaviour.

  • imran_lakha
    imran L (@imran_lakha) reported

    @O2 have u got a issue with ur network currently..i have been experiencing difficulty with phone connection for last couple of days Wf12

  • esrose2003
    Liz Rose 😍 (@esrose2003) reported

    @O2 do NOT use O2!!! I have tried calling them to resolve and old dispute and so far I’ve been put on hold forever or the 2nd time they said please hold and hung up on me! They’ve applied a charge for a dispute I raised before I ditched them for dire service and still awful

  • waterson_mike
    Mike Waterson (@waterson_mike) reported

    @o2 can you please do me please need some help with my contract, ty

  • LilHay
    Hayley Laura (@LilHay) reported

    @O2 @AaronLaw92 GET THE RESPONSE TO MY DMS AND THIS ISSUE SORTED RIGHT NOW. FIVE DAYS THIS HAS GONE ON FOR. I ALSO WANT UR MANAGERS DETAILS IMMEDIATELY

  • cryptoesim
    CryptoeSIM.io (@cryptoesim) reported

    @ungodlywheesa @O2 Oh no! What phone are you using? Most phones from 2019+ support eSIMs — even some budget ones. Drop your model and we'll check for you!

  • BaillieMansell
    Baillie Mansell (@BaillieMansell) reported

    @O2 myself and my husband had to walk out of your Trafford Centre Manchester store today after the worst customer service, contracts paid out. Wanted to renew 2 of our 3 contracts but the service was so bad we left 😳

  • iancharris
    Ian (@iancharris) reported

    @HarrietSergeant @O2 I wonder if it is something to do with their systems? I am with @tescomobile and they piggyback on the O2 network and it is much more difficult than it used to be to top up.

  • LilHay
    Hayley Laura (@LilHay) reported

    @O2 @pethard_connor FOUR DAYS WAITING FOR U TO SORT THE ISSUE. TRY RESPONDING TO DMS I SENT OVER 19 HOURS AGO AND GRT THIS SORTED. I will be taking this further

  • itsjackfernley
    Jack Fernley (@itsjackfernley) reported

    @O2 You’ve just lost a customer of 7 years. I’ve had no mobile data for nearly 5 days and was told I’d need to wait up to 7 working days just for someone to investigate it. Really disappointing customer service and unreliable coverage.

  • cryptoesim
    CryptoeSIM.io (@cryptoesim) reported

    @ungodlywheesa @O2 Most phones from 2020+ actually support eSIMs! What phone are you rocking? We might be able to help you out 👀

  • kbushnell1975
    Kieren Bushnell (@kbushnell1975) reported

    @Lord_Viridis @O2 They are honestly worse than useless. I have been a customer for 25 years and they treat us with contempt.

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