O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Glasgow, Scotland 27
Blackburn, England 27
Batley, England 15
High Blantyre, Scotland 14
Hackney, England 10
Halifax, England 9
Hammersmith, England 9
Manchester, England 6
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Birmingham, England 5
Leeds, England 5
Belfast, Northern Ireland 4
Airdrie, Scotland 4
Bristol, England 4
Sheffield, England 4
Portsmouth, England 4
Oldbury, England 3
Colchester, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Leicester, England 3
Hounslow, England 2
City of London, England 2
Perth, Scotland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • quikstu Quikstu (@quikstu) reported

    Ordered my @O2 phone & contract on 13th May & submitted my PAC. I'm STILL waiting for my phone to arrive. Twice customer service tell me I'd receive an email in 24hrs and I'm yet to hear anything. Any idea where this elusive order has gone??? Not exactly a great experience 🤨🤨🤨

  • GiveUpTheJosh Forty-Nine Sea Horses (@GiveUpTheJosh) reported

    @O2 what will happen first? You're gonna sort your cafe Nero offer out or I'm changing my phone's network. You tell me?

  • milliepotts98 Millie Potts (@milliepotts98) reported

    @O2 I got a new sim from you and was expecting £10 free credit after I topped up, but only got £5. I've looked all over your website but can't find a way to email or live chat, only a postal address. Can you help?

  • Ant_lee Anthony Lee (@Ant_lee) reported

    @O2 Yes geographically close because I was in Croatia but never crossed the border. Although I got a welcome to Bosnia message, I thought this was a mistake as I hadn't crossed in. Had I known it would end up with this extortionate charge I'd have switched off roaming immediately.

  • Bubbalou84 ✨Bubbalou✨ (@Bubbalou84) reported

    @O2 hi I booked the wrong ticket, please can you help me with changing it??

  • vania_keely ..!!! (@vania_keely) reported

    @O2 pls help my monthly sim number has been changed to my pay as u go but my sim has now been blocked and ive thrown the pay as u go chip away by accident. Pls check dms

  • FullSen70316301 FullSend (@FullSen70316301) reported

    @O2 **** company they owe me money and keep telling me lies and then telling stupid dumb Info that don’t make sense

  • SMXshow Jammie Dodger - Reading Dune (@SMXshow) reported

    @O2 Hey, I’m an old customer of yours and a number calling is saying they’re from o2 and giving me offers for a new contract. I’ve asked repeatedly they stop calling but they keep doing so. Can you help?

  • amholmes1993 Anne-Marie Holmes (@amholmes1993) reported

    @O2 never had such unhelpful service in the 18 years of being with you. Today at the Trafford centre o2 shop wanted to upgrade my phone and the general attitude was it was too much work and not enough time..1 hour and 40 mins before close. Ended up with no upgrade and walking out

  • CBrackenArtist Catherine Bracken (@CBrackenArtist) reported

    @O2 My 02 network is down. I've missed important calls. Please can you tell me why I can't make or receive calls.

  • FullSen70316301 FullSend (@FullSen70316301) reported

    @jadefinnie @O2 You must be stupid then

  • amholmes1993 Anne-Marie Holmes (@amholmes1993) reported

    @O2 never had such disgraceful and unhelpful service in the 18 years of being with. Today at the Trafford centre o2 shop wanted to upgrade my phone and the general attitude was it was too much work and not enough time.. 1 hour and 40 mins before close. So disappointed.

  • FullSen70316301 FullSend (@FullSen70316301) reported

    @O2 **** company they will rob you blind absolute wste fo time rude staff

  • FullSen70316301 FullSend (@FullSen70316301) reported

    @O2 They are all thick they can’t speak English and they argue with you and speak to customers like they are dogs and then if they don’t get their way they hang up the phone

  • vkurup18 Vinesh Kurup (@vkurup18) reported

    It is hard to believe that in 2022 it is still difficult to get a decent mobile signal on UK’s most expensive & crowded commuter trains between Wimbledon and Vauxhall @sw_train @SWR_failway @O2

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