O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Rashma Kaur
(@RashmaKaur) reported
@O2 @MrLanMan Can someone contact me!!!! Getting really frustrated with the diabolical customer service over the phone!
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Aisha
(@VocalPharmacist) reported
.Please Collaborate with @O2 @virginmedia & all telecom providers to send a text message drafted by @PHE_uk to their network users . We need to stop this asap.
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Hannah Copues
(@hannahcopues) reported
Upgraded 2 of my @O2 contracts on the basis of a LOYALTY discount for 2nd line.Been trying to get this applied since 15th May 2021 & still it’s not done. False information, lies to keep me as a customer.spoken to 5 ppl & been promised it will be added manually!still waiting!
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360environmental
(@360env) reported
@O2 I have Samsung S6 - not on the list. But I also want my signal back because that is what I am paying for. Why can you not tell me when this will be resolved? Been weeks since it went down.
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Han B
(@HanBakeyBaker) reported
@O2 why is your signal crap?
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D
(@picnicspotlover) reported
@bt_uk not saying your internet is useless but a download over WiFi 44 minutes. Using mobile data through @O2 10 minutes…. Another 25 hours down to 10…. Thank god for O2!!!
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James Williams
(@JamesR_Williams) reported
@O2 Already rang up and they won’t let me leave as said before unless I pay off the contract which I shouldn’t need to as the service is poor
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TheBigRedFella
(@CarlV_B) reported
@O2 hi can u help me sort out a full unlock not just a regional one on a iPhone X bought in July 2019 (paid off now in full)
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Matt Cardy
(@mattcardy) reported
from
Holcombe, England
@O2 your website and app won’t allow login! Any ideas! I want a new contract but might go to @VodafoneUK now!
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Han B
(@HanBakeyBaker) reported
@O2 Can't ever get signal here, yet my partner who is with @EE has amazing signal. That link says the nearby mast is broken. Been "broken" a long time!
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queenchrissie. #StayHomeSaveLives 👍🏻
(@Christi15282501) reported
@O2 Hi I’m trying to cancel my insurance on my phone - tried on MyO2 but said to contact you - phoned 202 twice got so far & then cut off - how can I get through ??!
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TheBigRedFella
(@CarlV_B) reported
@O2 I have spoken with Apple they say about a Regional lock (Europe) the iPhone X states Sim Locked but other network sims work (EE & 3) it requires a full unlocking according to Apple & the only people who can do this is O2 where I bought it from
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Conrad
(@Connorhudspith) reported
@O2 i have sent you a DM regarding an issue.
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Liz Rudd
(@LizJRudd) reported
@O2 first raised a complaint 15th April. Cancelled direct debits for 2 mobiles. Went to considerable effort to end contracts with dozens of messages, phone calls and a letter to O2. Yet you are still trying to bill me and congratulated me on my new deal! Please make it stop.
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James Williams
(@JamesR_Williams) reported
@O2 I just want to leave, it’s a bad network.
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