O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Glasgow, Scotland 28
Blackburn, England 27
Batley, England 15
High Blantyre, Scotland 14
Hackney, England 9
Halifax, England 9
Hammersmith, England 9
Hebden Bridge, England 6
Manchester, England 6
Sheffield, England 6
Ventnor, England 6
Birmingham, England 5
Leeds, England 5
Belfast, Northern Ireland 5
Portsmouth, England 5
Airdrie, Scotland 4
Bristol, England 4
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Todmorden, England 3
Leicester, England 3
Dudley, England 2
Huddersfield, England 2
Mansfield, England 2
Edinburgh, Scotland 2
Wakefield, England 2
Wembley, England 2
Wisbech, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • bu88yth33lf Paul (@bu88yth33lf) reported

    @O2 not bad - prices increasing and customer service deteriorating - a 45 minute wait is too long.

  • nomdecuisine Alex (@nomdecuisine) reported

    Amusingly, when I called @O2 to report the fraud attempt, the call centre 'droid was interested only in checking that my account hadn't been compromised, and was entirely uninterested in taking details of the fraud attempt to correlate against the network equipment's audit logs.

  • msubani__ CHI. (@msubani__) reported

    @o2 do you people actually work over there? I’m not even tweeting for a response. I just want publicly declare how useless and wotless this company is when it comes to customer service and urgent matters. I would’ve been stranded today if not for public transport wi-fi.

  • chelsea_woodss Chelsea Woods (@chelsea_woodss) reported

    Honestly think 02 has the worst customer service team I’ve ever dealt with. Trying to deal with such a small issue over the phone turns into a 2 hour call getting passed around to over 12 people….and then they hang up!! Lord give me strength, glad I’m changing over @o2 @TheO2

  • Aidansmum14 Samantha Davenport (@Aidansmum14) reported

    @O2 I cannot get any answer at all about an order I’ve placed, phone is released today and I’ve had no update other than an email saying it’s on its way and that’s it. No courier details, no nothing. I cannot get through to anyone to talk about the issue either.

  • photophilcook Phil Cook (@photophilcook) reported

    @Ross_Lafferty @virginmedia @O2 Same problem this morning, no reply from anyone.

  • Kayoprice3 Kayoprice (@Kayoprice3) reported

    @O2 After all, my phone never been connected to mobile network in Spain. It was a terrible experience. What is the reason do you think? I don’t want the same thing happen again!

  • Dawgus1 Dawgus (@Dawgus1) reported

    @O2 I can't DM you. Twitter wants me to verify my mobile number, which I can't do as I can't receive text messages because I've had no signal for 5 months!

  • samfed01 Sam Featherstone (@samfed01) reported

    @o2 my monthly device plan is all paid up am I now able to cancel my contract? If so how would I do it without spending hours waiting for customer service?

  • Kensington18 Sarah (@Kensington18) reported

    @O2 shocking service - despite your customer service advisors saying they will ring back in an hour still sat here waiting 4 hours later still waiting! Still no access to phone - how difficult is it to unblock an account/SIM

  • MarysiaT Marysia Trembecka (@MarysiaT) reported

    @O2 2/2 Vodafone are saying they cant access it as port is done in full, no issues their end. o2 are saying they waiting on vodafone - they emailed 16/2 - I am stuck in the middle now with no text msgs for 4 days.. and no way to verify bank statements, chrome and apps such as uber.

  • msubani__ CHI. (@msubani__) reported

    simple network issues you cannot solve. it’s not on and I will not stop harassing this company until my issue is resolved with compensation. The petty money that has been credited into my account is nothing to compare the inconvenience that I have gone through. sort it out. @O2

  • Paul241Leah Paul Leah (@Paul241Leah) reported

    @13rew @O2 They've also reduced my guaranteed £150 cashback (actual quote was £238) for recycling my old phone to £85 before I've even sent it back. So tempted to use my 14 day cooling off period to cancel everything and go elsewhere for my network.

  • sneakerguy888 Sneakerguy888 (@sneakerguy888) reported

    @O2 hi can you help me with data roaming? I am getting error could not activate mobile data. I have iphone xs with latest os update. I am in czech right now! Please help. Urgent!

  • nomdecuisine Alex (@nomdecuisine) reported

    Amusingly, when I called @O2 to report the fraud attempt, the call centre 'droid was interested only in checking that my account hadn't been compromised, as was entirely uninterested in taking details of the fraud attempt to correlate against the network equipment's audit logs.

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