O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 34
Blackburn, England 25
Glasgow, Scotland 24
High Blantyre, Scotland 14
Halifax, England 13
Manchester, England 12
Batley, England 12
Hackney, England 10
Hammersmith, England 9
Birmingham, England 8
Ventnor, England 6
Belfast, Northern Ireland 5
Todmorden, England 5
Bristol, England 4
Airdrie, Scotland 4
Hebden Bridge, England 4
Chichester, England 3
Southall, England 3
City of London, England 3
Southport, England 3
City of Westminster, England 3
Oldbury, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Nottingham, England 3
Leeds, England 3
Sheffield, England 3
Bridgend, Wales 2
Worthing, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • DPDgroup_news DPDgroup (@DPDgroup_news) reported

    @nafia_g @O2 Hello. We’re sorry to read this, if you are having issues with the delivery of a parcel, please contact us via direct message so we can assist you. Kind regards

  • fierce0bsession ~Lou~ (@fierce0bsession) reported

    Getting really fed up of @O2 now. Though the people I've spoken to have been incredible trying to get my issue sorted, it all falls back to the totally unprofessional staff i had to deal with at the store i was supposed to collect phone from. I wasn't able to collect due to...

  • DntHavNigtmares Don't Have Nightmares... (@DntHavNigtmares) reported

    @O2 Since it doesn't look like you're going to get back to me thos year, do you fancy telling me how I can make a proper complaint and advise on how I can go about leaving you?

  • Mutley1974 Jo Hunt (@Mutley1974) reported

    @VodafoneUK @VodafoneUK loyal customer for over 10 years ,multiple contracts spending over £150 no longer want my money as my credit took a knock !! obviously loyalty only works one way !! Off to @O2 who are much nicer !!

  • Mutley1974 Jo Hunt (@Mutley1974) reported

    @O2 Thank you , hubby is already switched to you at your Taunton store, amazing service from Myles. Unfortunately, I am stuck with @VodafoneUK for another year 😕

  • Benlavo Ben lavington (@Benlavo) reported

    @O2 i work in Canterbury, postcode CT2 0BW but signal is always patchy. Is there any improvements in that area due to be Made

  • Bun_80 Laura (@Bun_80) reported

    Have received the worst customer service from @O2 I have 2 phone account under my name. Tried to upgrade they paid off the wrong number. Now they won’t give me my money back. Been trying for 5 weeks and still nothing. Ombudsman now involved!!! Don’t use @O2

  • razak_alli Alli Segosime Razak (@razak_alli) reported

    Over 20mins of intl calls & @giffgaff charged me less than £2. I don't miss the DARK days when @O2 will charge me £5 4 calls not up to 5mins. Plus a very stressful customer service. @O2 legit charged £15 and gave me 15G😭. A week later giffgaf offered 100G for £20. DARK DAYS

  • katiemanzoori Katie Manzoori (@katiemanzoori) reported

    22 years an @O2 customer and just left to move to @Tesco mobile. No competition with the tariffs. Was paying £15 for 10G and now getting 30G for £10. #endofanera

  • EntrepreneursXb Point Of Intersect-Technology X Humanities (@EntrepreneursXb) reported

    HipCounsel: RT @dkinnear: Genuine problem. Genuine question. Does anyone in the UK know how to get their UK @O2 sim to call out to the US? Never had this from US to UK with @Verizon - or the number of their customer service. Thks! #legaltech

  • tonype7225 ACPeppers (@tonype7225) reported

    @O2 @TheO2 can someone please get in contact with me over had a ongoing issue with you guys of some fraud on my account started in mid October and still not sorted and it’s getting a bit out of hand now

  • DntHavNigtmares Don't Have Nightmares... (@DntHavNigtmares) reported

    @O2 Aye, fantastic but you've still not replied to the original tweet; Is it appropriate behaviour for a member of your payment management service to tell you that your family could pay your late bill, while you've been seriously ill in hospital?

  • mulligan_sharon Sharon Mulligan (@mulligan_sharon) reported

    @O2 what is the issue with 4g? Cannot connect on my iPhone for two days. Tried the reset but still no joy.

  • dkinnear David T Kinnear (@dkinnear) reported

    Genuine problem. Genuine question. Does anyone in the UK know how to get their UK @O2 sim to call out to the US? Never had this from US to UK with @Verizon - or the number of their customer service. Thks!

  • traceylsteve Tracey Stevenson (@traceylsteve) reported

    @O2 I have spoke to 5 people at customer services already today and was on the phone for over a hour and no lucky.... helping me keep my number..

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