O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 30
Blackburn, England 29
Glasgow, Scotland 22
High Blantyre, Scotland 14
Halifax, England 12
Manchester, England 10
Birmingham, England 8
Batley, England 8
Hammersmith, England 7
Hackney, England 6
Belfast, Northern Ireland 5
Norwich, England 4
York, England 4
Airdrie, Scotland 4
Dungannon, Northern Ireland 3
Hemel Hempstead, England 3
Chichester, England 3
Southall, England 3
City of London, England 3
City of Westminster, England 3
Bristol, England 3
Todmorden, England 3
Nottingham, England 3
Leeds, England 3
St Albans, England 2
Brighton, England 2
Bournemouth, England 2
Ryde, England 2
High Wycombe, England 2
Newcastle upon Tyne, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Jamesbrooks09 McSauce 👹 (@Jamesbrooks09) reported

    @YoYoYoRW @O2 @skytv Oooo not sure about my TV, my internet possibly has its being awful.

  • theradiosilence 𝙰𝚕𝚎𝚡 𝙹𝚊𝚖𝚎𝚜 𝙼𝚘𝚛𝚛𝚒𝚜 (@theradiosilence) reported

    @O2 hi guys. I’ve been a customer with you for over 13 years and the way that I have been treated today is beyond insane. I am so unhappy with the way that my calls (plural) have been dealt with. I’ve spent 4 hours on the phone today for nothing. Thanks

  • GHAT69 Gerald Tomkinson 🎥 (@GHAT69) reported

    @O2 No service can you help please

  • Jevington John Evington (@Jevington) reported

    I have changed my @O2 mobile account from Business to Consumer. So far so good. However, it is essential that I retain my existing number and I was assured by your team that it would have reverted by now. But it hasn’t, and this is causing me problems. Can you investigate please?

  • Nikig97 Niki ❤ (@Nikig97) reported

    @jamiegreenley @O2 Absolutely shocking, clearly OK to get your cash but giving it back or sorting issues isn't top of their priorities. Good luck back at you.

  • JoelPMoore Joel P. Moore (@JoelPMoore) reported

    @O2 I called 202 to cancel a contract set to renew 22 April 21, giving 30 days notice. Your agent has immediately cancelled the contract and now I'm unable to request a PAC code, or contact 202 to rectify this! Left without a working phone.

  • daw5y1208 Luke Dawson (@daw5y1208) reported

    @O2 is there anything you can do about my signal? I’ve just moved into a new property and the signal is terrible in terms of 4G and making calls

  • Katy_mo Kay-Tee (@Katy_mo) reported

    @O2 Ah there's an issue with the phone mast, is there any idea when it'll be fixed?

  • KimClinch Kim Clinch (@KimClinch) reported

    @O2 No, 4 days now without any signal, your website says next update on Mar 23, I really hope it won't be another 3 days before this is fixed

  • Darren_Moody Darren Moody (@Darren_Moody) reported

    @O2 could you help please? Just tried to upgrade tariff on an account that is up for renewal on 28/3/21. Tariff has upgraded successfully but it still says on my o2 contract will end 28/3/21

  • Clamfather Eddie Prowse (@Clamfather) reported

    @O2 Really a waste of money, Just invest in making sure all your customers have equal access to a decent signal.

  • DMcstravock danny mcstravock 💙 (@DMcstravock) reported

    @O2 Another cheap gimmick from a useless company who fail to honour the offers they make to their customers or should I say soon to be ex customer

  • steph_therapist Stephanie Ward (@steph_therapist) reported

    @AmieMahalia @O2 I pay 80 pounds a month. 35 device plan, and I can’t make a call from my own home I have to drive down the street 😩

  • treboruk92 Trebor (@treboruk92) reported

    @O2 Your customer service is beyond ****. Been without a working phone for a day now and everyone I speak to either cuts me off or is clueless.

  • mikebonomi michael bonomi (@mikebonomi) reported

    @O2 I have looked at your NETWORK SUPPORT and it does nothing to help me with my signal. I pay you good money each month, so please sort the issues out. This has been going on for months now. Not happy at all.

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