O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 34
London, England 28
Glasgow, Scotland 18
High Blantyre, Scotland 14
Manchester, England 10
Halifax, England 8
Birmingham, England 7
Belfast, Northern Ireland 6
Hammersmith, England 6
Airdrie, Scotland 5
Hackney, England 5
City of London, England 4
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Southport, England 3
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
Todmorden, England 3
Leeds, England 3
Southend-on-Sea, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • JamesRef8 James Smith (@JamesRef8) reported

    @O2 still down, really should not advertise things if you can’t cope with demand. Logged everyone out and can’t even get a code to attempt to log on. Absolutely useless

  • kimberbomb Marie Elizabeth (@kimberbomb) reported

    @O2 How when the app and your website has been down ALL day?????! 🤬

  • marlysmittas Marly (@marlysmittas) reported

    @O2 Absolute joke yous like. App and website has been down literally all day, pathetic company

  • col745 Col (@col745) reported

    . @O2 CONTRACT: awful, you increased my contract which was already pitiful a month after signing for 18 months SERVICE: woeful, 5G is terrible and 4G is even worse PRIORITY: oooh can they redeem it here?? Nope Please tell me what the point of you is.

  • cdmaltby Chris Maltby (@cdmaltby) reported

    @peterkay_co_uk What's the point in having a pre sale for o2 customers when non o2 customers can use a direct link to bypass and buy tickets? Poor show and made the pre sale pointless. @O2 @virginmedia #peterkaytickets

  • TammyLouiseWood Tammy🦋☆ (@TammyLouiseWood) reported

    @O2 How have you sold out if your app and website have been down since 10am? We’ve been trying for 9 hours and still haven’t been able to get into my priority account!

  • boneyunks2271 Boneyunks227 (@boneyunks2271) reported

    @O2 You should be embarrassed at today’s system problems. Useless

  • tabby_bentley Tabby Bentley (@tabby_bentley) reported

    What’s more of a joke - Matt Hancock being in the jungle or the @O2 priority app still being down?! #peterkaytickets #O2Priority

  • ArtisteLtd ArtisteApparelLtd (@ArtisteLtd) reported

    @O2 @peterkay_co_uk Shocking! Been refreshing since 10am and the “app” and website have failed not even got close to being in a queue for tickets pretty appalling. How can you help me get into it to see if there’s any tickets left?

  • mfvideography MFVideography - Matt Fairbrother (@mfvideography) reported

    @O2 I spent all day refreshing the app, never had a chance. Shocking frankly, it should have been paused until the issues resolved to give everyone a fair chance.

  • McgurkMargaret Magsie (@McgurkMargaret) reported

    @TammyLouiseWood @O2 O2 priority app I am one frustrated customer trying since 10am this morning to get tickets for Peter Kay. Your app should be better equipped to cope with demand

  • imbateman Baldylocks (@imbateman) reported

    @O2 **** signal for data everywhere and now **** service on priority. Can’t wait to switch to EE.

  • Boltondave Dave Hilton (@Boltondave) reported

    @O2 Absolute JOKE O2 been trying to log into Priority since 9 this morning and still can't get log in. Not only has the signal gone sh*t but the service aswell

  • AlexWood_Barton Alex Wood (@AlexWood_Barton) reported

    @O2 Complete disaster from start the finish. The brand damage! you weren’t prepared at all. Utter shambles

  • CadburyGirl818 Laura Hayes (@CadburyGirl818) reported

    @O2 You are absolutely DISGUSTING!! 8 hours later and I haven’t even been able to log into the app! I’ve been a loyal o2 customer for years! How dare you cause so much chaos and frustration Tickets are on sale now for £1400 per ticket! We should get a refund on our bills!!

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