O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 110
London, England 54
Hackney, England 16
Birmingham, England 13
Manchester, England 13
Southampton, England 9
Glasgow, Scotland 8
Belfast, Northern Ireland 8
Ashington, England 8
City of London, England 7
Northampton, England 5
Bristol, England 5
Aberdeen, Scotland 5
Stoke-on-Trent, England 5
Maidstone, England 5
Bournemouth, England 4
Barnet, England 4
Reading, England 4
Leicester, England 4
Southwark, England 4
Nottingham, England 4
Colchester, England 3
Eastbourne, England 3
Halifax, England 3
Dublin, Leinster 3
Hammersmith, England 3
Oldham, England 3
Bishop Auckland, England 3
Keswick, England 3
Gosport, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • IanRElliot Ian Elliot (@IanRElliot) reported

    @O2 does the Sony Xperia 1 support wireless charging?

  • Linvin23 Linvin (@Linvin23) reported

    Poor customer service from @o2 has caused me to cancel an order if placed for upgrade. Now looking for new provider. Any recommendations?

  • amandab68 Amanda Coleman (@amandab68) reported

    @O2 are there issues with your app and website?

  • meraj82 sabrina farooqi (@meraj82) reported

    @O2 thank you to the 4 advisers that have either put the phone down on me or transferred me to bogus departments when I’ve tried to report fraud in my elderly mothers account! Nice one! 👍🏾 Any chance you can help? Or are you only interested in upgrades?

  • Cotly Cotly (@Cotly) reported

    Hey @O2 this problem seems to be on you, despite you repeatedly telling me it’s not. Can we please fix this

  • iKrushed iKrushed (@iKrushed) reported

    @O2 My service is next to nothing everywhere I go, even into my home town. 1/2 bars IF that. 4g doesn’t work, I know masts are often down near my area, but that’s not good enough. My sim is only over a year old

  • IanRElliot Ian Elliot (@IanRElliot) reported

    @O2 The 1ii and the 1iii both do support wireless charging though yes?

  • GrayAustin Graham Austin-King (BBNYA 2020 Winner) (@GrayAustin) reported

    @O2 I can’t send or receive texts and I can’t get through to your customer service sept. Can you help?

  • jamiefreeman Jamie Freeman 🪓 (@jamiefreeman) reported

    @O2 - how come I don’t 5g on my 5g phone when I’m in a 5g area? Help!

  • fsk14x x (@fsk14x) reported

    @O2 Hi! I have an issue with a order I just placed, could I get some help please?

  • 3bni1 🍇 (@3bni1) reported

    @O2 Issues upon issues I’m tired @O2

  • MegMoriarty Meg Moriarty (@MegMoriarty) reported

    @O2 the c-USB adaptor you sold me as part of my new iPhone contract has just exploded after 2 weeks of use, whilst I was sitting next to it. It’s damaged our plug socket, and broken my new charging cable. Luckily I had already disconnected my iphone. Who do I contact about this!

  • dannie_maryjane Dandy Whorehol (@dannie_maryjane) reported

    @O2 can someone help? Ordered a new phone last night (the deal said it came with a Chromebook). Phones just been delivered but no Chromebook

  • quatermass3 D (@quatermass3) reported

    @O2 O2.. the company that lies to its customers!!...over 5 months and Enfield 0pa en2 still only getting poor signals..excuse after excuse..lie after lie..and still poor signal..I have saved all their excuses and lies..now I will take this further!!...they don't care!..it's a joke!😡

  • sunriseblade Jings, crivvens... (@sunriseblade) reported

    @O2 The reception has always been terrible and until you put a mast up this side of the hill it will remain so....

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