O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 113
London, England 55
Hackney, England 16
Birmingham, England 14
Manchester, England 13
Southampton, England 9
Belfast, Northern Ireland 8
Ashington, England 8
City of London, England 7
Glasgow, Scotland 7
Northampton, England 6
Bristol, England 5
Aberdeen, Scotland 5
Stoke-on-Trent, England 5
Maidstone, England 5
Hammersmith, England 4
Bournemouth, England 4
Barnet, England 4
Leicester, England 4
Southwark, England 4
Nottingham, England 4
Croydon, England 3
Colchester, England 3
Eastbourne, England 3
Reading, England 3
Halifax, England 3
Dublin, Leinster 3
Oldham, England 3
Bishop Auckland, England 3
Keswick, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • LaurenRose94_ Lauren 🌹 (@LaurenRose94_) reported

    @O2 hello, I placed an order yesterday, the money has been taken but I never received a confirmation email, please could you confirm if it’s gone through and when I can expect it please?

  • mummycarys2010 Carys Lloyd (@mummycarys2010) reported

    @O2 I have to give DPD 5 working days to look for it and if they can't find it a replacement will be sent. Very disappointing service from DPD and as I leave the country on 29th, it doesn't look like I will have my phone before

  • markmc1 Mark McGinlay (@markmc1) reported

    Dear @O2: 19 months ago I got a new phone. Instead of giving me 128MB in storage as requested, I got 64MB. I’m paying for more & have now run out of storage. I need to bring in my phone to a London store to sort but your online customer service is an absolute nightmare. #help

  • CatherineLorim5 Catherine Lorimer (@CatherineLorim5) reported

    @O2 I went into one of your shops for a charger and ended up with a new phone! Fantastic customer service, your staff moved everything from my old phone to my new one, one very happy customer!

  • touringdave David Nelson (@touringdave) reported

    @O2 is there issues in central Chester CH1 postcode today as I can’t get any internet at all

  • alfie_dobbo Alfie Dobinson (@alfie_dobbo) reported from Kings Hill, England

    @AppleSupport @O2 I lost signal in an area known for bad signal but now I’m out of that area my signal won’t come back! Tried resetting device and network settings. Still no luck. Any help?

  • dilligaf666xxx J. (@dilligaf666xxx) reported

    @O2 I really need help please? Could u contact me asap? I would greatly appreciate it thank you

  • vodcal cal (@vodcal) reported

    @O2 the sales of goods act protects customers who have been sold faulty items or misold products that are not fit the for purpose for which they are sold my phone is just over a month old and Bluetooth doesn't work properly,poor signal and the battery crap #poorcustomerservice

  • FilipSurowiak filip.surowiak@live.se (@FilipSurowiak) reported

    .@O2 Appalling service trying to get my PAC number. Phoned multiple times and when your staff haven't hung up on me (3 times!) they've said it's been sent but it never arrives. Please can someone contact me to resolve.

  • peterbr92798348 peter breen (@peterbr92798348) reported

    @EnglandRugby @O2 Genuine question, have we ever had a pair of wingers this slow, ever ?

  • hammerstone89 Brooksy (@hammerstone89) reported

    @EnglandRugby @O2 I don’t need reminding how bad it is.

  • Irrab JB (@Irrab) reported

    @O2 are you having signal issues in CF63 area. Showing full bars and 4G on my phone but literally nothing updating unless connected to Wi-Fi.

  • imApapercus123i Investigator (@imApapercus123i) reported

    @O2 why is 02 network such sh@#$ network?😡😡😡😡

  • beesinateacup Lorna Gallimore 🖤 🏳️‍🌈 🇺🇦 (@beesinateacup) reported

    Hello @O2. Is there a way I can find out if my phone is unlocked without using a SIM as I don't have access to one with credit. It had a giff gaff SIM but your network supports them anyway. I have the IMEI number.

  • LJay1981 ⭐️ Laura ⭐️ (@LJay1981) reported

    @O2 so I’ve used the network checker and it just says the network can be busy in this area and recommends using wifi. If I do that I have to connect, disconnect, close down and restart apps when I pay money for an iPhone 13 pro and a decent amount of data I’m not sure this right?

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