O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 29
Glasgow, Scotland 28
Blackburn, England 27
Batley, England 14
High Blantyre, Scotland 14
Hackney, England 9
Halifax, England 9
Hammersmith, England 9
Manchester, England 8
Hebden Bridge, England 6
Sheffield, England 6
Ventnor, England 6
Birmingham, England 5
Leeds, England 5
Belfast, Northern Ireland 5
Portsmouth, England 5
Airdrie, Scotland 4
Bristol, England 4
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Huddersfield, England 2
Mansfield, England 2
Edinburgh, Scotland 2
Wakefield, England 2
Wembley, England 2
Wisbech, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • KateOwen17 Kate ♡ (@KateOwen17) reported

    @GemmaRiches @O2 I am getting this also!! I c any get texts to log on my system in work also I can’t get texts from my bank it’s really bad now

  • SoniaTailor1 Sonia Tailor (@SoniaTailor1) reported

    @O2 as you have consistently ignored my complaint I would like to cancel my contract. Having been a customer for over 25 years. Loyalty obviously means nothing ! Can you sort this out???

  • Slim5hdy 🏴󠁧󠁢󠁳󠁣󠁴󠁿Andy McCrorie🇬🇧 (@Slim5hdy) reported

    @O2 Seemingly the whole of Kilwinning and Stevenston had this problem from midday till around 6 pm , seems to working fine now tho

  • graevison graham (@graevison) reported

    @O2 Hi O2 we were victims of identity fraud back in November 21 , the fraudsters used our identity to purchase multiple contracts with various mobile providers, Vodafone,Three etc, all the other companies found a resolution within 6 weeks, we are still calling you 4 months later

  • Tre_LouLou_Cool Louisa (@Tre_LouLou_Cool) reported

    @O2 can someone please help me with a problem I have. It’s been on going now for over a year. I can’t seem to get anyone to help and it’s causing quite a lot of stress. Thank you.

  • DarrylSparey Darryl Sparey 📈 (@DarrylSparey) reported

    @O2 I’ve just moved to a new iPhone and not receiving any SMSes from businesses for some reason (Any 2FA messages I don’t receive). I called your call centre and they told me I had a 3-5 day wait for them to look into it, or go in-store. Afraid I’m time poor, can you help, pls?

  • forestdart david rodgers (@forestdart) reported

    @O2 hi for the past 2 weeks I haven't been able to get tickets on priority.when it goes to @TicketmasterUK it just buffer's then when I do get on it says happening now but can't click to get any. Can u please help.

  • MUZBK MUZ (@MUZBK) reported

    It’s amazing I’m at @O2 and they have to call customer service and even they hang up on the shop staff, incredible how awful the service is

  • xMinxiex ∞-Shirley-∞ (@xMinxiex) reported

    @O2 I need some help & I’m not having much luck getting through on the phone, please can you DM me?

  • Phendrie1976 Paul Hendrie (@Phendrie1976) reported

    @O2 been on hold for over an hour on 202. What does a long standing customer have to do to talk to a human????

  • Lorraine6623073 Lorraine (@Lorraine6623073) reported

    @O2 I lodged a complaint and was told I would receive a callback from a manager in 24 hours. That was 13th March. In store advised me to email my complaint but the email address they gave me is invalid! How can I have this escalated?

  • Slim5hdy 🏴󠁧󠁢󠁳󠁣󠁴󠁿Andy McCrorie🇬🇧 (@Slim5hdy) reported

    @O2 Calls and texts were fine , had full 4g signal but couldn’t connect to anything online and no apps would work or speed tests wouldn’t complete

  • DJGaryBaldy DJGaryBaldy (@DJGaryBaldy) reported

    WTFH My @O2 account doesn't appear to be working, Its not letting me in despite entering the code they sent me TWICE, It says I have to contact customer services all i friggin want to do is top my phone card won't let me do it by the automated system

  • rchcool It's mom not mum (@rchcool) reported

    @O2 me again I need my phone connected to the network asap please when I signed up you said it could take 48 hours but it has been 72 hours and my old network has disconnected my phone

  • rchcool It's mom not mum (@rchcool) reported

    @O2 URGENT HELP@PLEASE I am awaiting a call from GP for my sick baby my old network has disconnected my phone but you have not activated my phone and I can’t make/receive calls

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