O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 31
Blackburn, England 21
Glasgow, Scotland 9
Birmingham, England 8
Gloucester, England 8
Belfast, Northern Ireland 6
Manchester, England 5
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
City of London, England 4
Nottingham, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
Cambridge, England 3
Wandsworth, England 3
Halifax, England 3
Edinburgh, Scotland 3
Swindon, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Larne, Northern Ireland 2
Oldbury, England 2
Harringay, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • thisisastory_ Beamer (@thisisastory_) reported

    Customers using the data packages in their bundles which @O2 sold them are being told that the investment required to support the growing demand the our network of them using said previously paid for data, means their bills are going up nearly 20%. Utterly disingenuous.

  • Suw Suw (@Suw) reported

    @paulm844 @O2 @Ofcom Mine's gone from £12 to £14 in 10 months. OK, it's only a couple of quid, but everything's going up. They're blaming increased data use, though the data service here is rubbish. Half the time I can only get 3G.

  • HelenWatkin11 Helen Nash 🎷🐈‍⬛ (@HelenWatkin11) reported

    @o2 it’s impossible to get the odeon tickets through priority… first second they are supposed be online there is a problem with the app… keep trying but then they are ‘out of stock’ in one minute. Absolute scam.

  • Sentfromdevon1 Sentfromdevon (@Sentfromdevon1) reported

    @O2 thank your CEO for me please. His lack luster attempted to making it sound like, you raising the prices again of my line rental is a wonderful Idea. Pity the service is shocking for the hike in prices. X

  • BrianCol2021 Brian (@BrianCol2021) reported

    @O2 @VMO2News @virginmedia My o2 website down all day, been trying to log into my account after email announcing increase of charges April 2023 price of monthly will rise 13.4 (RPI) rate of inflation, plus an additional 3.9%. Its actually more than that my new charge is over 20%

  • JohnCooper1984 Coops (@JohnCooper1984) reported

    @O2 two DM's and no response and four phone calls telling me there's an hours waiting time. This is not the customer service I was expecting when joining O2!!!! My phone number does not work. HELP!!!

  • deLaceyMusic de Lacey (@deLaceyMusic) reported

    @O2 The virtual assistance is not helpful at all, and keeps sending me the same answer. I just want to cancel my contract. I have been with you for over a decade. It shouldn't be this hard.

  • deLaceyMusic de Lacey (@deLaceyMusic) reported

    @O2 I need to cancel my phone contract, but your only option is to call. I now live in a different country. Please can I cancel a different way. And can you get back to my DM please? Thanks

  • wonder_girlx Stacie-Jaynee Darton (@wonder_girlx) reported

    @sealteamsix22 @O2 I had the call, asked how my service was o2 was. They wanted to give me 45% off then sent exactly the same texts as you. Googled the number and it came up as a scam centre. Just a shame @O2 never replied to me

  • TreatsSb @Lovelife (@TreatsSb) reported

    @o2 Can someone help please. I need to do a transfer of ownership today. But I can't get through on the phone due to 'high demand'

  • MR_Counselling Matt Ridley (@MR_Counselling) reported

    @O2 Hi, please tell me why I must be put in a queue that is 1 hour long in order to cancel my contract? Only then to be hung up on?… who has a whole hour to wait in a phone queue? Is there another way please?

  • ianyoungkop Ian Young ⚽️🎬📖📱 (@ianyoungkop) reported

    @Castiet @O2 I’ve never had my bill change in the middle of a contract. Definitely not by as much

  • siinpembs Tucks (@siinpembs) reported

    @ibm141011 @O2 I'm down in Wales and the same here!.....then they have the nerve to send out texts yesterday regarding a massive price increase.cant wait for my contract to end

  • SophiaSaffarian Sophia Saffarian (@SophiaSaffarian) reported

    If you’re going to dump a completely unreasonable 17% price increase on your customers, at least have the decency to deal with the aftermath @O2. Call has been dropped on me 3 times so far because your staff can’t be bothered. Absolute **** show (excuse my French).

  • LFCRedRobbo Rob 🇺🇦🇺🇦🇺🇦 (@LFCRedRobbo) reported

    @ComplyandBye @O2 We know this isn't welcome news, but it will help cover the rising cost to power our network. No it isn't welcome, I'm sure you need the money more than me

Map Check Current Status