O2

O2 Outage Map

The following outage map shows the most recent areas in the United Kingdom where O2 users have reported their issues and outages. If you are having an issue with O2 and your location is not listed, make sure to submit a report below.



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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

O2 Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

O2 Issues Reports

Latest outage, problems and issue reports in social media:
  • Sarah (@Sarah42242355) reported

    @O2 no wonder I miss calls constantly, phone doesn't ring and I don't get any notification that it has, or in my missed calls. Yet the network coverage on your site for my area says it's great indoors and outdoors. It doesn't work anywhere in the area.

  • PT Pete (@petergchap) reported

    @O2 Ok I have done that’s but still the same issue. Can’t book for the Thursday as saying all ticket been allocated for this cod. Then it will allow me for the Wednesday but still charging me £29.70 at the checkout

  • O'Flaherty Events 💙 (@oflahertyevents) reported

    @O2 I would state that you do not use @encore_co_uk for loyalty awards as they do not honour what they offer!! Raised a compliant with @STARticketing not that will do much good as the details they have for Encore are out of date! £60 out of pocket tha KS to the poor service

  • Mark Seaborne (@ma_anse) reported

    @O2 I'd love it if you could help, I need a new eSIM as I've got a new phone, after eventually getting through to 202 they've ordered a 4g one not 5g.

  • Andy Rennie (@andyrennie) reported

    @O2 need to buck their ideas up in TQ3…..trapped for 12 months and poor service after alleged mast upgrades

  • Frances Sanderson (@F_C_Sanderson) reported

    @O2 site not working when I try to find out if I am a winner - can the code be checked please ?

  • Sue Kerridge (@SueRK) reported

    @O2 Trying to log into MyO2 on a new device. You keep sending me a verification code - but when I enter it, it says invalid. Help!

  • Christopher Southall (@Chris_Southy) reported

    What the actual **** @O2 ?! You can't lock me out of my account, not let me reset my password and then when I call customer services like you say, then tell its closed! Wtf am I supposed to do now?! 😡

  • Paola 🔶 (@asphodelia) reported

    @daleharvey Thank you for checking. They are really trying to cut out all the human contact. I will have to cancel asap @O2

  • harish bhutiya (@harishbhutiya) reported

    @O2 @michaeljjava Also. I want 6 pro. Please help me @O2

  • @bunkleboy ⭐⭐ REMOVE THE MASK SHOW US YER SMILE⭐⭐ (@bunkleboy) reported

    @O2 your network is ******* useless

  • Mark Finlay (@markpfinlay) reported

    @O2 @MartinSLewis So, just tried to sign up for O2/Virgin’s “free” benefits “Volt” (as I’m a customer already with both) and apparently my £8 (for 10Gb) deal will now cost £12 (for my “free” double up data). How come? T&C’s are quite interesting!

  • Rob Kenny-Lipar (@robk1234) reported

    @O2 have been nothing but awful with my upgrade. Over 2 hours on chat to buy my new handset, scheduled delivery for Monday, didn't get it, scheduled delivery for today, didn't get it. Recommend going somewhere else if you're looking

  • Jamie Freeman 🪓 (@jamiefreeman) reported

    @O2 I think it's the SIM is the issue... but how do I know if it's 5G compatible?

  • letsgo (@StevenMcewan9) reported

    @O2 why is your customer service so bad


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