O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 55
London, England 40
Glasgow, Scotland 9
Birmingham, England 9
Hackney, England 8
Manchester, England 8
Belfast, Northern Ireland 8
Gloucester, England 8
Southampton, England 6
Southwark, England 6
City of London, England 6
Stoke-on-Trent, England 5
Faringdon, England 5
Batley, England 4
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Reading, England 3
Gosport, England 3
Preston, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • richh082 Rich (@richh082) reported

    @O2 had a call from 0808 002 0202 pretending to be from yourselves. I’m on a different network so knew it was a scam but reporting to you for your awareness

  • iamtracyl Tracy Vann (@iamtracyl) reported

    @O2 All over the place , Leeds, Walsall, Milton Keynes , … they say they are ? I just hang up and block the number

  • Bonne_Ella Ella (@Bonne_Ella) reported

    @O2 I’ve been desperately trying to call your customer service line from Europe. Every time I ring the number from your online help page +44 7860 980 202 it says “number busy” and rings off. Can you give me a number that puts me through to an actual human ASAP? Thank you!

  • laurenreederr Lauren Reeder (@laurenreederr) reported

    @O2 hello, I clicked on the o2 priority odeon cinema ticket last week for monday (18th) but never booked a cinema ticket now it doesn’t allow me to book any others- can I not use it for another 3 weeks now even though I didn’t book anything?

  • Bonne_Ella Ella (@Bonne_Ella) reported

    @O2 Please send me the number so i can call your customer Servies team from Europe! None of the ones work on your website. And My O2 app won’t allow me to log in despite being connected to it for years. I’ve been a loyal, on-time paying customer for 22 years!! Please help me!

  • 1aura_covi11 Laura Covill (@1aura_covi11) reported

    @O2 Nope I'm keeping this public, I am fed up with going the private way around things and nothing being resolved. This is beyond a small issue this has like I said been going on years. Issues with a mast, £50 a month minimum for an average contract and you can't keep a 4G signal.

  • CraigyJ Craig Johnston (@CraigyJ) reported

    This #Volt thing with @virginmedia and @O2, has anyone been able to get info or activate it without being in an endless loop? Sign in to MyO2 > Click here to find out about Volt > just sign in to My O2 to activate > Click here to find out about Volt > ad infinitum…

  • johnski2000 John 🇨🇾 (@johnski2000) reported

    @O2 It would be good if you don’t hang up the phone after 15 bloody minutes on hold. Fix that and I’ll be happier!

  • BaizhouCai Baizhou Cai (@BaizhouCai) reported

    No reception in Colindale area, outage? @O2

  • MissSinister_ Sam (@MissSinister_) reported

    @O2 I got a new sim for my phone and asked to keep my number, this was over 24 hours ago and was done in the o2 shop. But it still hasn't done anything and my old sim now says that it has no service. What can I do?

  • richh082 Rich (@richh082) reported

    @O2 Thank you. They hung up immediately when I told them I was on a different network (I thought it was a bit suspicious so remained guarded)

  • mikey_9fingers Mike 🤙🏼 (@mikey_9fingers) reported

    @O2 It’s not a busy area though…. And it’s constant! Not just during office hours…. The fact you can’t even get a ping response would indicate there is a network issue!

  • johnski2000 John 🇨🇾 (@johnski2000) reported

    @O2 Now the complaints people hung up on me. Train your staff and fix your systems. #bloodyangry

  • MaydayCourtney Courtney 🍒 (@MaydayCourtney) reported

    @O2 hi, do you offer any price match at all for contracts found on third party sites for O2? I was looking to upgrade but it seems a lot better for me to cancel my current contract and take out a new one 😬

  • johnski2000 John 🇨🇾 (@johnski2000) reported

    If you must use AI on your customer support lines, make sure if bloody well works properly. I despise the person that invented them ! @O2 @Apple @virginmedia #annoyed

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