O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Blackburn, England 27
Glasgow, Scotland 26
Batley, England 14
High Blantyre, Scotland 14
Hackney, England 10
Halifax, England 9
Hammersmith, England 9
Manchester, England 6
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Bristol, England 5
Birmingham, England 5
Leeds, England 5
Belfast, Northern Ireland 4
Airdrie, Scotland 4
Sheffield, England 4
Oldbury, England 3
Colchester, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3
Dundee, Scotland 2
Hounslow, England 2
City of London, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • NevBear Baron Of Beard (@NevBear) reported

    @O2 @welshgje Chat does not work and no way to get through on the phone, your reply helps no one whatsoever, just fix it so YOUR customers can reach you

  • iriches2 Ian Riches (@iriches2) reported

    @O2 nice to know you get your online assistants to cancel live chats because a long time customer points out that they can better deals elsewhere. #GreatCustomerServices #Bye!

  • RhiAndroid1990 Rhian Jones-Hancock (@RhiAndroid1990) reported

    @O2 are these numbers scam callers. Got a call saying that they’re offering a 40% off promotion to my bill. Hung up when they called me back on a mobile number (after first hang up) and said paperwork would be posted to my address 🙄 020 4538 1474 07537 186529

  • Bulldog_girl57 #BlockedByMany (@Bulldog_girl57) reported

    @O2 It say to contact customer service, which I did, and it's not been changed. According to 02 I'm 122 😡Now please change it for me.

  • mat_rosey Mat Rose (@mat_rosey) reported

    @Aisha94___ @O2 Assuming it's detected the Sim as installed (no warning message) that suggests...either it's not activated or there is zero signal.😬

  • Nikp_97 Nik (@Nikp_97) reported

    @O2 no service, no data for 3 days straight and I’m still paying for your services! I rang customer services and all they did was lie! They then told me to go into my local store and they said ring up customer services! @o2 you need to look into this!

  • DanAtkins89 🔰Dan Atkins🔰 (@DanAtkins89) reported

    Hey @Google.. You've lost a customer today due to @O2 being incompetent. I went into an @O2 store on Saturday to purchase a Pixel 7 Pro but all theirs computers were down. They assured me all deals will be the same on the Wednesday (today). 1/2

  • rebeccamariaxo rebecca. (@rebeccamariaxo) reported

    My iPhone 14 pro max has been dispatched 😩. 4 weeks wait you know. @O2 is lucky I could never move to any other network because they’re just that good. Firming that wait time imagine…

  • ScrabsK s (@ScrabsK) reported

    @emmafrmgla @O2 Sent a bill? Have @O2 spoken about it? Terrible!

  • ageminisdiary a confusing gemini (@ageminisdiary) reported

    @O2 Hello, I want to cancel my sim as it has stopped working for months, but I can't even ring with the number as it doesn't have any minutes and I don't have a Serial sim number either, can you help please? Thank you

  • nisa_hussein Nisa (@nisa_hussein) reported

    @O2 have incred customer’s service had my issue solved in under five minutes!! Always satisfied!! Thanks o2 x

  • timbued Timbued (@timbued) reported

    Welp. Since @virginmedia Joined forces with the awful @O2 our new routers internet speed has halved. Fantastic.

  • DebeeSimpson Deborah Simpson 💙 (@DebeeSimpson) reported

    @O2 Link not sufficient and doesn't answer queries. Please provide email so that I can submit complaint.

  • GazShadwell Gaz Shadwell (@GazShadwell) reported

    @a_gallagher4 @O2 O2 are shite. I can barely use my phone half the time because the signal is non existent

  • isaac_t_6 Isaac Thompson (@isaac_t_6) reported

    @roberte46763910 @O2 They give users a lot of runaround on issues like this, you can message “incsunlocks” on instagram to get it unlocked, they helped me out with mine

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