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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 85
Godalming, England 1
London, England 26
Saint Andrews, Scotland 1
Burnley, England 1
Glasgow, Scotland 9
Leicester, England 1
Southampton, England 2
Hammersmith, England 5
Dunfermline, Scotland 1
Telford, England 2
High Wycombe, England 1
Leominster, England 1
Bracknell, England 1
Rochdale, England 2
Peacehaven, England 1
Bristol, England 3
Edinburgh, Scotland 1
Mansfield, England 1
St Albans, England 1
Richmond, England 1
Southminster, England 1
Hounslow, England 1
Coventry, England 1
Swindon, England 1
Ruislip, England 1
Didcot, England 1
Harrow, England 1
Eastbourne, England 1
Nuneaton, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • dayvales
    Dave Hales (@dayvales) reported

    @dbcxptures Totally agree. Starting to question what is the point of a smart phone! The comments seem to suggest @EE is a good option though? My @O2 signal is pathetic!

  • EddyCrowe
    Eddy Crowe (@EddyCrowe) reported

    @DelBoy80s @EnglandRugby @O2 LEAVE JVP alone have someone else to have a go at it’s boring now what’s JVP done to you he’s better than slow spencer

  • HC1874
    . (@HC1874) reported

    @EnglandRugby @O2 Just been pissing up on lads holiday poor lad

  • llbloss
    Bloss (@llbloss) reported

    @O2 hi, I received a replacement SIM but all my credit has gone from my account. There was £30-40 credit on there before and it hasn't moved over and I can't see any of it on my account, only new credit that I've topped up. Please can you help. Thanks

  • Chris_1987
    Chrissy H 💚🩷 (@Chris_1987) reported

    Honestly @O2 are dreadful, mess around with the payment of my bill YET again which I paid and my services STILL aren’t up & running it’s been over 24hrs? Not to mention the customer service team being absolutely useless.

  • AlwynLFC
    Alwyn Williams (@AlwynLFC) reported

    @angelazhay @EnglandRugby @O2 Obviously still not 100% fit but you never know with borewick

  • Velo_Rugby
    Velobet Rugby (@Velo_Rugby) reported

    @EnglandRugby @O2 31-16 England. Fiji will nick a score off broken field, but England's pack should bully the gainline.

  • expressunited11
    unitedexpress11 (@expressunited11) reported

    @O2 what ******** is up with YOUR TOP UP where I am trying to top up my phone number but guess what you vermin keep on saying on YOUR APP saying that its DOWN what the actual is WRONG WITH YOU OR call YOURSELVES A BIG COMPANY WHAT AN ABSOLUTE JOKE THAT IS GET IT SORTED ASAP OR ELSE

  • iz__zy
    iz (@iz__zy) reported

    @O2 when is the priority app going to be fixed? your service is a joke now....

  • The_Nezir
    The Nezir (@The_Nezir) reported

    @O2 As a computer engineer with a master's degree, this explanation struck me as ridiculous. As a customer who has purchased dozens of iPhones, several iPads, three Macbooks, an Apple Watch, AirPods, etc., this is the first time you've surprised me in a negative way.

  • JohnnyFocal
    Jon Thompson (@JohnnyFocal) reported

    Question for @O2 : how can I be on your Ultimate package in central London and still have literally no usable data? The phone shows signal, but data traffic is effectively zero. I’ve tested the other three UK networks in the same locations and they all work perfectly. What exactly is wrong with your service? As you can see it connected to you do no data traffic? Why?

  • lonitaDelCrocs
    Lonita (@lonitaDelCrocs) reported

    @JohnnyFocal @O2 I was in Covent Garden on a Saturday morning. Zero signal, I am with EE which claims to have “England’s best mobile network” - my @ss

  • jnafr
    FINGERSJOHN✌ (@jnafr) reported

    B43 Birmimgham Can you sort out bad internet connection pleaze? @ThreeUKSupport @VodafoneUK ....................... @O2 is fine.

  • BMcFarlaneUK
    Brandon McFarlane (@BMcFarlaneUK) reported

    Just completed my first test on the Buffering Britain app. Not surprised to get a result of "no usable signal" in my house in Preston on @O2.

  • neilpop
    Neil Playle (@neilpop) reported

    @O2 what is going on??? Still no update on my phones, no one answering at your “phone” store and even your so called “resolutions” team won’t give me an update! I guess you feel the money is in the bank so don’t have to bother with any level of customer service?

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