O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 74
London, England 44
Hackney, England 11
Manchester, England 10
Belfast, Northern Ireland 9
Birmingham, England 9
Glasgow, Scotland 8
Southampton, England 7
Gloucester, England 7
Stoke-on-Trent, England 6
Southwark, England 6
City of London, England 6
Maidstone, England 5
Faringdon, England 5
Ashington, England 4
Gosport, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • chrisquinny01 Chris Quinn (@chrisquinny01) reported

    What started as really bad customer service from @o2 one hour ago has turned into good service from the 3rd and 4th person I’ve spoke too, Aaron and Tomass (Sorry if spelt incorrectly) were very helpful and the situation is out of the hands and they were apologetic

  • Happyengland79 Shana Hendry (@Happyengland79) reported

    @O2 Not helpful in the slightest. How about u maintain the masts so we don't have to be without data, that we pay for! No compensation for lack of service despite taking 20mins to load a page if I'm lucky. O2 is messing with my work & that's unacceptable!

  • sarahtweets sarahtweets (@sarahtweets) reported

    @O2 what is going on with signal in YO7 lately, over a week of intermittent signal. barely 3G sometimes can hardly do anything! so glad i upped my data last month 🙄🙄

  • SchecTom ✊🏻✊🏿Tom✊🏿✊🏻 (@SchecTom) reported

    @O2 how do I get in touch with your customer services? Massive complaint to make! Whoever I got on the phone earlier in the payment management team was the helpful person I've ever spoken to in my life.

  • dantheman19970 dan (@dantheman19970) reported

    @VodafoneUK disgrace of a company paying for a device that doesn't work properly I'm not sending it off for repair and going without a phone shame on you I'm moving all of my lines to @O2 a lot better then @VodafoneUK

  • kirstyboo79 kirstyboo (@kirstyboo79) reported

    @O2 The bundle was for @HuaweiMobileUK wireless charger, wireless earpods, and wireless car charger. I don't particularly care about the car charger but I specifically bought the phone and stayed with @O2 for this bundle. Waiting months until it's too late to return/cancel isn't ok.

  • SchecTom ✊🏻✊🏿Tom✊🏿✊🏻 (@SchecTom) reported

    @o2 I would like an email for your customer services team. Massive complaint to make. Whoever I got on the phone on your payment management team earlier was the least helpful person I've ever spoken to in my life.

  • BertyBoyCAFC Paul Reynolds (@BertyBoyCAFC) reported from Gravesend, England

    @O2 hi my phone been saying no service all day. Was told was nationwide issue but I seem to be only person with this at moment any ideas

  • LadyDarkKnight Amy ✨ (@LadyDarkKnight) reported

    @O2 I’m not looking to chase and I’m sorry but I really want to get this issue fixed ASAP it’s causing me to get close to tears of frustration. Please respond to my DM.

  • lesliealee Leslie Lee (@lesliealee) reported

    @O2 Seems there was a minor outage of some kind last night. It seemed to resolve itself later on around 10PM. Thanks for the response

  • will100186 Will Richards (@will100186) reported

    @O2 It just says, "MMS not supported by network"

  • Mad_Mike16 Mikeal 185 (@Mad_Mike16) reported

    @O2 I've recently upgraded phone, and my usb type c slot is not working correctly, I have tried a set headphone and the cable that came with the phone and they both did not work when I put them in to another phone they both worked

  • Argo229Jason Jason S (@Argo229Jason) reported

    @O2 trying to change my direct debit details but local store closed, Helpdesk keeps cutting me off and MY O2 refused to save my details!!!! Help or I can’t pay my next bill

  • will100186 Will Richards (@will100186) reported

    @O2 why can't I send or receive MMS messages even though I've set everything up per your directions. Tried calling your customer help number and that just hangs up on me after the "tell us what you're calling for".

  • B05W3L1 Gary (@B05W3L1) reported

    @O2 Hi, I’ve tried to get my pac code today but when texting to obtain it just asks to try again later as there’s an issue. Upon calling they said there’s a system issue but I thought when requested it had to be given within the hour. Please can you help or advise?

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