O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Yuran Imbé Ceele
(@lenfant00855286) reported
@O2 Just what I need a coffee what would be better would be better customer service as it’s terrible
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
@O2 I rang 202 and they said there was nothing they could do for me, just to change my password Will text that number now, thanks for your help 👌🏻
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Chris Quinn
(@chrisquinny01) reported
Having issues with My o2 @O2 ?
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Alex Gajic 💙 💚
(@Alexsgajic) reported
@O2 I just changed my tariff -today I have no service. I managed to speak to someone who said they didn’t know why and I will have to wait 48hrs for a network guru to call me. This is way too long I’m sure it must be a simply fix!!!!
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Steven Jones
(@JonesSteven91) reported
@O2 I got through to someone eventually but twice having someone tell me to phone back in 24 hours and then hung up on immediately. 3rd guy sorted things out no bother and no mention of “system issues”
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Jail Cel🌻
(@CelineHawkinss) reported
@O2 hiya! i’ve randomly lost signal on my phone and i’ve tried removing and reentering the sim card but nothings working? have received no messages saying there’s engineering work on the line in the area?
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Michaela Grisdale
(@michaelajanee) reported
@O2 Hi, the only urgent option they give is if your phone is lost or stolen. Can I confirm whether I press this option should I wish to discuss my issue further? Thankyou :)
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Yuran Imbé Ceele
(@lenfant00855286) reported
@O2 Yeah great why don’t you give a damn about your customers?
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Danica
(@Danica17381685) reported
@O2 please help, I ordered a watch from you which is faulty and I can't organise a return as your website is set up for contracts only!
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Dav B
(@davbadhen) reported
@O2 having issues with calls and slow data ...
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Dav B
(@davbadhen) reported
@O2 I have recently move to your network, never had an issue with my previous provider
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Suz
(@SuziT247) reported
@O2 trying to call to discuss tariff options for all on my family plan. Automated, no options are relevant then you hang up on me. Tried 5 times to get to speak to a person!!!!
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RKAsh
(@rosiekent_kent) reported
@O2 Ok now wasted a whole day on Twitter and email and got nowhere with O2. @MartinSLewis anyone else have problems with O2 mis selling contracts and not providing written agreements ?
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Eloise O’Flaherty
(@EloiseLouden) reported
@O2 please explain to me how your customer service cannot help my change my address over the phone because it breaches security but are happy to send my products to an address they know I do not live at and that is not a breach #confused #badservice
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Alex Gajic 💙 💚
(@Alexsgajic) reported
@O2 Yes I have twice. Apparently it has been raised but it could take 48hrs until they contact me. That can’t be right! I’d be grateful for some help
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