O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 29
London, England 27
Blackburn, England 22
Batley, England 14
High Blantyre, Scotland 14
Manchester, England 8
Hammersmith, England 8
Halifax, England 7
Hackney, England 7
Sheffield, England 6
Ventnor, England 6
Belfast, Northern Ireland 5
Portsmouth, England 5
Hebden Bridge, England 5
Leeds, England 4
Birmingham, England 4
Airdrie, Scotland 3
Brighton, England 3
Bristol, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Wisbech, England 2
Camberley, England 2
Norwich, England 2
Hemel Hempstead, England 2
Liverpool, England 2
Hamilton, Scotland 2
Rotherham, England 2
Godalming, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Roberts24Ms Sam Roberts 💙 (@Roberts24Ms) reported

    @O2 what number can I use to call O2 and speak to someone as none of the online help answers my question.

  • katiejoymacphee Katie Joy Wallman (@katiejoymacphee) reported

    @O2 really disappointed with your service, went to upgrade and was given a more expensive choice than a new customer! Rang to talk to someone and they wouldn’t do anything! After being with you 18yrs! #o2 #badcustomersevice #awfulo2

  • thesaucymare SaucyMare (@thesaucymare) reported

    @O2 How do I go about escalating an issue please?

  • Tamus1314 Thomas Allan (@Tamus1314) reported

    @O2 Still got absolutely nowhere with this and now my service has been barred cause I can’t get through. Beyond a joke now.

  • XCVok agirlwhofanciesgirls👭☪️🌈🇬🇧🇵🇰 (@XCVok) reported

    O2 help messaging is never available through the app @O2

  • nellw Helen Waring (@nellw) reported

    @O2 less than fab customer service-hour and 6 (so far) customer service agents to cancel a SIM I don’t want (in the 14 day cooling off period).Highlight:”Let me just read my notes to see what to do…(several minutes later/hold music)oh hang on, someone else will have to do it!”

  • Dale_Roy Dale Roy (@Dale_Roy) reported

    @O2 Hello! Started charging me for a phone I have not yet received or been told when to expect the new phone. Have tried to call customer care but impossible to get through. Help please, I would like to cancel the phone completely. Have been terrible to deal with since I changed.

  • thatnathansmith Nathan Smith (@thatnathansmith) reported

    @RussJerichoArt @O2 They never appear and all they'll tell you is you'll get an email when it's dispatched and then lie about the estimated delivery date when you ordered.

  • JJSmith21665758 JJ Smith (@JJSmith21665758) reported

    @O2 is complete crap!! No phone signal in BT29 from Thursday!! #crapcompany

  • Oh_So_T Tori | The Little Life of T 🍄 (@Oh_So_T) reported

    @HeyImMichaela @O2 I also do hope they’re going to discount our bills this month as they didn’t for last months disruption. Several days without service is just not good! Especially when they don’t give us any estimate as to when it’ll be back up and running.

  • rsrikigrps Srikant Ravuri (@rsrikigrps) reported

    @O2 Is anyone actually looking into this? or do you think you are providing the best service that you can? I am very surprised that a leading n/w provides such appalling service. What does it need to get a response?

  • yamez_explores Yamez Explores (@yamez_explores) reported

    @O2 Trouble is your network coverage link shows at least 4G in all the areas I go to work and also visit, also shows 4/5G on my phone when in these areas but nothing using data loads up fast, if at all. I know it is not just my phone as my husband has the same issues!

  • Rachel_O_London Rachel O’Reilly (@Rachel_O_London) reported

    @O2 can’t make or receive calls in E3 because of mast maintenance. Customer service says this will be ongoing until the 14th. Surely that can’t be right??

  • zo_and_arrow ZoAndArrow (@zo_and_arrow) reported

    @O2 why isn’t my e-sim working in Australia please? I was told that I can use my plan for free in Australia because I’m a volt customer. My husband’s sim is working fine. I’m lucky that I bought a PAYG 3 sim to use in Singapore that still has some data left

  • GlynnAlanMusic Glynn Alan (@GlynnAlanMusic) reported

    Hi @O2, Is there a good reason why when I'm in a stadium where, understandably, demand on the network is high, me and other O2 customers around me can't get no Internet and SMS don't send, but those on 3, EE and other providers can access theirs so easily? This is at every game.

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