O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Clough
(@CloughMark) reported
@O2 anyone else find o2 and their customer service dept a disgrace?
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Sergio Fernandez
(@Sergio_FeGu) reported
@O2 hi, I have been with O2 for more than a week, my Volt benefits are already applied in my broadband but not in my data allowance. Is there any way to check if there is a problem with my address to get it applied too?
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Shaun
(@ShaunGoater_1) reported
@O2 customer service is absolutely useless. 9 separate phone calls to 3 separate departments & still not soterd out my issue. No worries the ombudsman has been informed
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Zara H
(@Zeejh32) reported
@O2 please explain why you are holding my money when an order didn't even go through.had no email confirmation but £30 was taken on the 5th May.have been told to expect it back within 24 hours twice since then. I will take this further if the issue isn't resolved, this is theft.
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pssch
(@philsch79061855) reported
@O2 Doesn't help whatsoever it's your crappie network, will be moving over to @EE
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Jeetesh Luhar
(@Indian_Thriller) reported
from
Iver Heath, England
Hey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.
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jxmes
(@jxmes_v) reported
@O2 Hahaha did you copy and paste that and send it to absolutely anyone who has a problem with your signal? Awful customer service
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Kevin Mc
(@appccessible) reported
Since @libertyglobal got their hands on @O2 things have really gone down hill for customers. #5GAt3GSpeeds
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Annie 💙🕊 🇺🇦
(@Bluebackpacker) reported
Looks like @o2 has broken up with Caffè Nero and it's new bae is @GreggsOfficial ?
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naveenakb
(@naveenakb2) reported
@O2 I am still waiting, I was told someone will call me and I haven’t heard anything from the fraud team. I have called customer service 3/4 times and all they have said is to wait for the team to get back to me but it’s way over the SLA given and stuck with a fraudsters bill
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#1
(@HausofCharlie) reported
@O2 replacing the Caffe nero offer with dirt coffee from Greggs is a poor move, the decline of O2 priority has started!
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Andrew Farrimond
(@FurryMound) reported
@O2 It happens almost everywhere I go, but is also specific to locations. Wigan Road near Duxbury Golf Course. 2 out of 4 bars, shows 4g, but never ever any internet along there. Blackpool sea front. Full signal, 4g, no internet. I’ll tweet you every time it happens so u can sort it
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Cali
(@caliophe20) reported
Does @O2 has anything against Huawei and Honor? U will meed to change network due to luck of phones options I want.... not everyone wants samsung or iphone
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Bike Lover
(@LoveBiker82) reported
@O2 is your live chat down? I’ve been trying for last 3 hours with no luck!!!
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Joseph Kelly
(@Saltnpepper4eva) reported
@O2 @nareik91 I’ve been waiting for a response since Wednesday. One of your advisors sent out a replacement sim to troubleshoot poor network access, and blocked my current sim without telling me.