O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 41
Birmingham, England 17
Leeds, England 16
Croydon, England 12
Manchester, England 11
Huddersfield, England 7
Glasgow, Scotland 7
Southwark, England 6
Poplar, England 6
Belfast, Northern Ireland 6
Watford, England 5
Nottingham, England 5
Hackney, England 5
Ealing, England 5
Southampton, England 5
Liverpool, England 5
Skipton, England 5
Coventry, England 4
Cambridge, England 4
Grimsby, England 4
Reading, England 4
Andover, England 4
Bermondsey, England 4
Leicester, England 4
Kirkby Stephen, England 4
Leyton, England 4
Evesham, England 3
Luton, England 3
Gloucester, England 3
Newton Aycliffe, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Emma_Meerkat Emma 🖤🤍 (@Emma_Meerkat) reported

    My @O2 data is running so slow. Which doesn't help that my @SkyHelpTeam broadband is down.

  • Benn_Sanderson Benn Sanderson (@Benn_Sanderson) reported

    @O2 I’m up for contract renewal shortly. Are there any good deals as I am an O2 and Virgin Media customer?

  • TonyDackombe Tony Dackombe (@TonyDackombe) reported

    @virginmedia @O2 @O2 - haven’t heard from you on this. Are you able to help?

  • KebabPeppe98393 Pepper Kebab (@KebabPeppe98393) reported

    Two years down the line from becoming a widow, O2 is affecting my credit score you never noted missed payment from my late husband’s account as he lay in hospital, dying. Shame @O2 @virginmedia @o2breavementsupport Bereavement & Critical illness Team (KMM134555427V81287L0KM

  • RangoTheGrump Rango (@RangoTheGrump) reported

    @O2 @Brian_McLachlan So it’s busy for data where he is? So why are you not increasing the bandwidth? This increase in demand can’t have magically happened, this is over time. So why do you continually fail to adapt to these demands? Your coverage everywhere is increasingly getting worse.

  • RangoTheGrump Rango (@RangoTheGrump) reported

    @dshensmith @ThreeUK - I’ve been considering leaving @O2 due to their continually declining network coverage in towns and cities, so looking for an alternative. However what you’ve been doing here is a massive red flag, so you’re off my list for sure.

  • princessmurray kirst-123 (@princessmurray) reported

    @O2 2 hours on hold to try and pay you money, pushed from pillow to post because of your system errors. Waited 6 weeks for a manager to call. Absolutely shocking. Might as well buy a pay as you go chip 😡

  • darinhalifax Darin Halifax (@darinhalifax) reported

    @O2 is your live chat not working?

  • sadelta99 Andy (@sadelta99) reported

    @O2 urgent help needed as I cannot call even your customer services

  • rubycdean Mark Dean Clark (@rubycdean) reported

    @O2 I have made 2 complaints you where meant to remove my amazon subscription that your advisor added to my account without my consent in Feb and refund me. But instead you have put a complete closure on my account from 06/07/25 and no one knows how to fix this. #poorservice

  • chucky83719947 chucky (@chucky83719947) reported

    @O2 £2 voucher not working for me, same as last time.

  • StevenEmeryUK Steve Emery (@StevenEmeryUK) reported

    @O2 - my parents are travelling to Switzerland at the weekend and are on the standard PaYG tariff. I’m struggling to find an answer on your website as to the cost of actually using their phone abroad (without buying a bolt on for £1.99 a day!!!) any help would be appreciated…

  • JanO4765 Hoop Fan Jan (@JanO4765) reported

    Why is it so difficult to cancel an o2 sim only account? @O2 tried calling your call centre and they have a different email address that is different from my billing! CAN YOU HELP PLEASE!?!?

  • LiaamStephen Liam 🥃 (@LiaamStephen) reported

    Hi @O2 since moving to eSIM I have no service, can’t text or call?

  • joannewillkins3 joanne willkinson (@joannewillkins3) reported

    @O2 I tell you what is Mission Impossible. Getting your store staff to help existing customers with their phone problems. Zero customer service. Dreadful store reviews & yet O2 tell me we have to complain to the store itself? Yeah that works.

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