O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 83
London, England 46
Hackney, England 12
Birmingham, England 11
Manchester, England 11
Belfast, Northern Ireland 9
Glasgow, Scotland 8
Southampton, England 7
Gloucester, England 7
Stoke-on-Trent, England 6
Southwark, England 6
City of London, England 6
Maidstone, England 5
Faringdon, England 5
Aberdeen, Scotland 4
Ashington, England 4
Gosport, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Hammersmith, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • AlexFootyFan Alex 💙 (@AlexFootyFan) reported

    @O2 why do I keep getting sales calls from you? I'm not a customer. I don't want to be a customer. You tries to ******* over before, you have **** customer service. Get in the bin! Trash company. Stop calling me!!

  • robwynjones Rob Wyn Jones (@robwynjones) reported

    @o2 the mobile mast in Pontcanna, Cardiff is currently down following a power cut / surge last night

  • shanaacrossing Shannon ♡ (@shanaacrossing) reported

    @virginmedia @O2 Absolutely shocking. For the past 3 weeks the internet cuts off/disconnects every single day without fail. Sometimes takes up to an hour and half to get it back. Will be moving providers if isn’t sorted soon. Paying for a service and not getting to use it.

  • breadalbanebus Breadalbane Academy Business & Digital Literacy (@breadalbanebus) reported

    @seanohara07 @O2 @ThreeUK Sadly I’m finding big companies care less and less about retaining loyal customers. My dad has just closed all of his bank accounts (not an insubstantial amount) with a well known bank after 50 years as a customer due to their poor handling of the situation when we lost my mum.

  • MatthewMcLister 𝐌𝐚𝐭𝐭𝐡𝐞𝐰 𝐌𝐜𝐋𝐢𝐬𝐭𝐞𝐫 (@MatthewMcLister) reported from Renfrew, Scotland

    Is @O2 down in Glasgow? No reception after several resets.

  • marcuspacey Marcus Pacey (@marcuspacey) reported

    @SabrinaBranwood @O2 @virginmedia Slow speeds

  • batey0805 Batey0805 (@batey0805) reported

    @O2 my daughter ordered her new phone last week she went for a model that was in stock as she needs it ASAP once ordered she got email to say out of stock and had no update since !!!! Please can someone help

  • sapphirebusserv sapphirebusserv (@sapphirebusserv) reported

    Hi @O2 Im not able to log into my My O2 app a quick google suggests users have been having issues with this for at least a couple of weeks, any timescales for resolution please?

  • SharonEL1104 Sharon Lawrence (@SharonEL1104) reported

    @virginmedia @O2 more to screw up? can't get your emails right, slow system cr@p service

  • ablowtothehead Lester Mackenzie (@ablowtothehead) reported

    @O2 I live in S8 0GP postcode of Sheffield and have had no network connection for 3 days. What's going on? Can someone update me please?

  • elliewe89305906 ellie webb (@elliewe89305906) reported

    @O2 @seetickets nowhere on site to actually talk to someone about this issue while it was happening and I am still baffled as to where I was supposed to click to add to cart… really disappointed by this and we planned time off around this performance

  • muppetkeeper Paul (@muppetkeeper) reported

    @SabrinaBranwood @O2 @virginmedia Now phone up Virgin and tell them you have a problem, or want to reduce your speeds, or anything… Literally the worst customer service in the world.

  • steve66stevie66 Steve Devlin (@steve66stevie66) reported

    @O2 Thanks for limiting me to 3G in Tenerife, 3G has zero speed. Even Tesco users can get 4G! £40 p/month for the same crap service in the UK and in your ‘roaming’ destinations. Complete CON.

  • karmaben69 Angel Wings (@karmaben69) reported

    @O2 had issue with voucher code not working ?

  • EvanD Evan Davis (@EvanD) reported

    @O2 @bouyguestelecom I guess what I receive is dependant on what contractual arrangements you have with the other networks, but if you are paying Bouygues for a 4G roaming service, they certainly aren’t delivering that.

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