O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Kim Smith
(@ksmithysmith) reported
Wowzers @O2 shocking customer service when trying to sort a contract query out, put on hold for over 30 mins, not resolved and then silence- is this the future of things to come now you’ve partnered with @virginmedia ??
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Jess
(@jessslee_) reported
from
Walkden, England
@O2 hi, my mobile date isn’t working and hasn’t been for some hours. No issues in area, and everything looks normal, please help 🥱
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Jonathon Stillwell
(@JonathonStillw2) reported
@O2 this is something you surely support?
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nicola browne
(@nicolab68292039) reported
@O2 you suck unable to make calls for 3 weeks in my area CR3 keep getting fobbed off by them that they are sorting the problem when!!! Avoid o2 at all costs 😡😡😡😡😡
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Paula H
(@MrsPAH) reported
@O2 can you confirm the phone number to speak to someone to change an order please? I've chosen my upgrade but it is out of stock - existing phone not working so I'd like to change to a different colour to receive more quickly. Thanks
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Josephine Tapper
(@TapperJosephine) reported
@O2 It’s why I’m off after 5 days. Your customer service as bad as coverage.
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Crzynic83
(@crzynic83) reported
@O2 I have been trying to update my account for over a month with a new billing address. Both app and website give me error messages and I can’t update. Will have to cancel if can’t upgrade so pls help
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Paul Thompson
(@paul77thompson) reported
@O2 reception in Towcester has not got much better than the H+ network. Any improvements in the pipeline?
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Em
(@MsCosmicCat) reported
@O2 my o2 priority app isn't working. It says no network (even if on wifi), I tried clearing the data to log out and now it won't let me log in. The app is up to date
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Katie 💙🤍
(@kate_wba) reported
@O2 hello how do I get the live chat function?? I've been charged several months for an extra that I didn't know I had and I've never used and need to cancel
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ZX🇰🇮🦅
(@SznDonny_) reported
@O2 you able to help out or not?
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Abi
(@Abi66081730) reported
Hi @O2 my phone is being collected today to be repaired on my insurance but I wasnt told if I need to package it up or if the courier gives me something to put it in. Ive read different things online. Can you help me please?
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Fran Riddle
(@FrankRiddle90) reported
Dear @O2 can you tell me why I pay for your service? It’s AWFUL.
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ROB WARD
(@FAT_NUTZ) reported
@O2 Hang on I understand about unable to gauge tee a fault free service but when it’s now been over 2 weeks that’s surely not with your terms. It’s a joke. Will be changing providers in October.
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Mrs M_PT
(@stphysio_sara) reported
@O2 Looked at all this, done everything on my end… everyday it’s different. Large amount of people in the area, working in area… but still the same terrible connection 😳
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