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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Luton, England 3
High Wycombe, England 2
Glasgow, Scotland 14
Oldbury, England 3
Blackburn, England 186
Kingston upon Thames, England 1
City of London, England 8
Halifax, England 5
Batley, England 6
Birmingham, England 15
London, England 55
Hammersmith, England 7
Preston, England 3
Belfast, Northern Ireland 7
Enfield Town, England 2
Exeter, England 3
Carterton, England 1
Cheltenham, England 1
Manchester, England 14
Maidenhead, England 1
Poole, England 1
Corsham, England 1
Woodbridge, England 2
Newham, England 3
Leicester, England 5
Wembley, England 1
Hove, England 1
Falkirk, Scotland 3
Dublin, Leinster 4
Cowes, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Steelers4Eva
    Steelers4Eva 🍊 (@Steelers4Eva) reported

    @O2 is there a network issue in S5 area?

  • jackyp_95
    Jack 🇬🇧 (@jackyp_95) reported

    Beyond a ******* joke at this point @O2 when I have to turn airplane mode on and off several times just to send a ******* iMessage despite having full signal & 4G. Can anyone recommend a different carrier? I’ve had nothing but **** service from O2 for about 6 years now.

  • bethdeenxo
    Beth (@bethdeenxo) reported

    @O2 why is it so difficult to speak to someone in regards to my phone?! All the Gurus on the app are busy, can't exactly phone when my phone is saying not registered to a network 🙄🙄

  • baronesspawsey
    Louisa (@baronesspawsey) reported

    @O2 I don’t have a problem with actual phone signal, just internet. Which I need to be able to look for jobs

  • prowerrr_
    Prower (@prowerrr_) reported

    @O2 Well since I can’t go anywhere rn, the issue is mainly within my home...

  • olliechelsead
    Ollie Chelsea D (@olliechelsead) reported

    @O2 my signal has been awful the last week or 2, no one can ever hear me on the phone

  • nlmo3954
    nlmo3954 (@nlmo3954) reported

    @O2 Hi thank you for replying. As I had a chat with one of O2 customer service they say that it is not on system the PAC and transfer? Then should I wait or ...

  • YixingLights_
    𝙆𝘽𝙁𝙓𝙄𝙉𝙂 | ᴷᴴᴬᴸᴱᴰ 🗡 вαмвι (@YixingLights_) reported

    @O2 can you please answer me? I am asking what are you waiting for? Just offer wifi call, 4G calling for pay as you go, customers, we literally working from home we do not have proper signal!! Just, please do offer it asap! Vodafone did offer it too!

  • PacquetteDonna
    Donna Pacquette (@PacquetteDonna) reported

    hey @O2 WHATS GOING ON WITH YOUR CUSTOMER SERVICE??CANT EVEN GET MY PHONE SORTED BUT YOU WANT ME TO KEEP ON PAYING FOR A DEVICE I CANNOT USE!!! CANT EVEN SPEAK TO THE ONLINE GURU😡😡.

  • hiighnboujee_x
    ms d 🇯🇲 (@hiighnboujee_x) reported

    I swear @O2 is the shittest network going

  • pixiekp
    Katie Allen 📱🚶🏼‍♀️👨‍👩‍👧🧶🎭💻🎞 (@pixiekp) reported

    @O2 hi. I just upgraded my plan yesterday which included 6 months of Disney+. When I go in to activate this it says it already has been used. Can you help?

  • KristianeClear
    Kristiane Clear (@KristianeClear) reported

    @O2 Tried this multiple times. How can you claim to be customer service if you put the phone down each time?!

  • Natasha69131186
    Natasha Ross (@Natasha69131186) reported

    @O2 I have just joined 02 from Giffgaff. I am trying to move my number to 02 and it says the site is down. I have tried to ring and I am not able to speak to any one. How do I go about changing my number? Can you please help as this is not a good start to my contract

  • evangelistnicky
    Nicky (@evangelistnicky) reported

    @O2 I've been on your live chat now for nearly an hour. In that time I've been connected to 6 people but no one has got further forward with my query than re reading my original texts. So frustrating. How can I access help?

  • KristianeClear
    Kristiane Clear (@KristianeClear) reported

    @O2 I did that and it didn’t take me to a queue. Said 15 minute hold then it put the phone down. You’re costing me my job here. You’re useless.

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