O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 34
Blackburn, England 20
Glasgow, Scotland 9
Birmingham, England 8
Gloucester, England 8
Belfast, Northern Ireland 6
Manchester, England 5
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
City of London, England 4
Nottingham, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
Cambridge, England 3
Halifax, England 3
Edinburgh, Scotland 3
Swindon, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 2
Swansea, Wales 2
Hastings, England 2
Larne, Northern Ireland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • 3dclaire Claire Pedrick MCC (@3dclaire) reported

    Having spent nearly three hours on @O2 chat about their mistake they have not apologised and are telling me to send someone to an o2 shop. Appalling customer service

  • PiccoloTacet Tiffany (@PiccoloTacet) reported

    @O2 Hello, I have no internet connection on my phone today in London. I've tried turning it off and on again to no avail. Is there an issue going on or is it just me? What should I do?

  • TriDorisimo Karen G (@TriDorisimo) reported

    Well @O2 it seems I need to leave you because you can’t seem to move my number to a new sim despite me wanting to stay a customer #weird #customerchurn #MAU⏬

  • Bradderz4H Bradderz4 H (@Bradderz4H) reported

    @O2 you have got to be the worse phone provider ever! Not sure what games you’re playing but why can everyone else I work with stream the football at their desks but i can’t? But you manage to allow me to watch half time, full time and whenever someone is Injured. honestly so bad

  • _goddessfox goddessfoxy (@_goddessfox) reported

    @_Fryto_ @O2 Yeah I’ve contacted multiple times, the same response from them. They can’t give timescales but if I want to call around stores and find out then I can cancel if I want🙄🙄

  • Wavyhill Mr. Write (@Wavyhill) reported

    @MammafulZo @O2 Don't worry, they'll probably proactively cancel your SIM like they did with mine and save you the bother. But hey, send a them a DM and they'll be happy to help in, say, a day or so.

  • louisevatkinson Louise Atkinson Parr (@louisevatkinson) reported

    So there’s been a mast down for weeks and myself and my neighbours have little or no signal. Not being fixed any time soon. @O2 compensating some customers but not others! 😡

  • Marc251983 Marc (@Marc251983) reported

    @O2 I can only just keep signal long enough to access twitter. I cannot use your status checker. Is there any issue in S81?

  • CotyHS2 Ian Moss (@CotyHS2) reported

    Just about managing to hold a call on your ****** network @o2. DN37 needs work!

  • CharlieFarnsba9 Steve’s the name, don’t wear it out! (@CharlieFarnsba9) reported

    @O2 @EE @VodafoneUK All I keep seeing and hearing is 5G, the signal is so poor here in Bridgwater, Somerset that on a large scale we struggle to get 3G!! Sort it out please, either increase the power or get some more masts up! It’s dreadful for a town of this size!

  • Benjami38783239 Benjamin Jones (@Benjami38783239) reported

    @O2 Getting extremely tired of being promised Manager callbacks and a solution to a problem that you have caused and don’t know how to solve. Please either resolve the issue or provide a letter of deadlock so the Ombudsman can! #

  • _Fryto_  ғʀʏᴛᴏ  (@_Fryto_) reported

    @_goddessfox @O2 @o2 That's what they told me when I contacted them. Very inappropriate approach to the customer. Shite company

  • BraddParkinn Bradley Parkin (@BraddParkinn) reported

    @O2 Hi, please can you confirm there is an order in place for my account to cancel as rand a few days ago and processed this but have received no order confirmation. Thanks.

  • Wavyhill Mr. Write (@Wavyhill) reported

    @O2 It has now been over an hour and I still have no service – please give me a timescale for someone getting back to me.

  • JR_CPFC J (@JR_CPFC) reported

    @virginmedia @O2 Hi, I’m still unable to access O2 Priority via my Virgin Media access. Have reinstalled app and running latest version. Can someone help?

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