O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 32
London, England 28
Glasgow, Scotland 17
High Blantyre, Scotland 14
Halifax, England 9
Manchester, England 9
Hammersmith, England 7
Birmingham, England 7
Airdrie, Scotland 5
Batley, England 5
Hackney, England 5
City of Westminster, England 4
York, England 4
Belfast, Northern Ireland 4
Gloucester, England 3
Croydon, England 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
Dungannon, Northern Ireland 3
Southall, England 3
City of London, England 3
Bristol, England 3
Todmorden, England 3
Nottingham, England 3
Leeds, England 3
Southminster, England 2
Llandrindod Wells, Wales 2
Cambridge, England 2
Swindon, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • hwilkinsonevent Hannah Kelly (@hwilkinsonevent) reported

    @O2 my device has notified me that 02 has turned off 4G calls and WiFi calling. I cannot access my account on the app to resolve this issue. Please can you help? #troubleswith02

  • hundooobaby Dee Rose (@hundooobaby) reported

    I actually resent the day i chose @O2 cant believe how bad they are and yet they still charge me

  • HawanDs Hawan Vicente (@HawanDs) reported

    @O2 lost my simcard and I’m trying to contact customer support for a replacement but no luck. Please help

  • Subcora1 Subcora (@Subcora1) reported

    @O2 Hi. I am new in 02. My sim card is not activated on the port day (today 6 pm). Not able to log into the system as well as my account is also not activated.can you please help me with this?

  • Treehk2 Treehk (@Treehk2) reported

    @O2 @FaiMunyui I don’t think she will be so excited once she knows how dire customer service is at O2.

  • claireka Claire Ault (@claireka) reported

    @O2 So I am paying for a service you are not providing and also did not warn me about the loss of. Are you providing me with the WiFi you are telling me to use?

  • laurenjean23 Lauren 🐱🌻🌍 #BeKind (@laurenjean23) reported

    Does @O2 chat still exist? I was meant to have O2 ring me tonight but they didn’t phone - I need help/advice

  • marcoanastasi Marco Anastasi (@marcoanastasi) reported

    @O2 I called 202 4 times over 3 days so far and no one has been able to help me get data roaming to work in the Caribbean, despite activating the O2 Travel bolt on. Extremely frustrating!

  • BordersBulbs Borders Bulbs (@BordersBulbs) reported

    @O2 I'm trying to get my old number transferred to my new sim. The old 1 is an original sized sim & I don't have a phone that takes it to get the PAC code. I've tried the online form which results in an email telling me to use the webchat which never works, please help

  • mwvanch Wheels (@mwvanch) reported

    Hideous customer service from @o2 over a fraud case, representative has possibly the worst communication skills i've ever experienced while talking on the phone, practically chuckled to himself at points, and now further away from any resolution.

  • xxKELLY_WELLYxx Kelly Nettleton (@xxKELLY_WELLYxx) reported

    @O2 is there a problem with mobile billing from App Store?

  • yayiulel yayiulel (@yayiulel) reported

    @Subcora1 @O2 My account was hacked a few days ago, and every step I made to get it back did not work. As I worked hard for those accounts. I heard about unihacksupport on insta services and decided to try their services and I got them to resolve my account issue their help. They can help you

  • CatoKai Kai Cato (@CatoKai) reported

    @humour2457 @O2 Mines not working neither !! Can make phone calls but my 4g don’t work

  • KelticDelta KelticΔ (@KelticDelta) reported

    @EE £16!? Yikes! I got a SIM only from @O2 for £6 a few weeks ago and they didn’t even **** up my life in 2011 by offering me no service for 18 months and then sending a debt collector after me when I stopped paying.

  • lady_janeuk jane (@lady_janeuk) reported

    @O2 can someone please look at my dm as my phone has still not switched to o2 and I can’t get through on the phone to customer service

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