O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 32
London, England 27
Glasgow, Scotland 17
High Blantyre, Scotland 14
Manchester, England 9
Halifax, England 8
Birmingham, England 7
Hammersmith, England 6
Airdrie, Scotland 5
Hackney, England 5
Croydon, England 4
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Belfast, Northern Ireland 4
Faringdon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
City of London, England 3
Bristol, England 3
Todmorden, England 3
Nottingham, England 3
Leeds, England 3
Hamilton, Scotland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • latenightblues Alan (@latenightblues) reported

    @O2 hi, I have a query about my latest bill that I've received today. Would you be able to help?

  • JasonCrimmins17 Jason Crimmins (@JasonCrimmins17) reported

    @O2 2023: Can’t get a signal

  • Michelle_stt Michelle Kilgariff (@Michelle_stt) reported

    @O2 signal in our area last month was down for over 3 weeks. Told the issues won’t happen again as they’ve fixed it (been ongoing for years) got a text to say the mast is down again and will be fixed the 12th then 13th and now the 20th. This is absolutely ridiculous now

  • DeniseHedges3 Denise Hedges (@DeniseHedges3) reported

    @O2 Someone replying to yet another help request after nearly a month with no phone and saying ' I am sorry but none of the previous number of people you've talked to before have raised a technical request to investigate the problem'. This being after multiple calls and 10 new sims

  • DSmart_PEteach Dave Smart (@DSmart_PEteach) reported

    Really hopeless service from @O2 . Four days and no reply! Garbage. Will be going back to @SMARTYMobileUK

  • bryjs bryjs (@bryjs) reported

    @O2 been waiting 19 days for an next day delivery of my new phone. Contract started paying for something I have not got. On the chat multiple times (8 conversations), phoned up, 202, official complaint made. No contact from anyone and still no idea when it’s going to turn up. 😳

  • OlieMitchell Olie Mitchell (@OlieMitchell) reported

    @O2 how long does it take to get a reply via DM? I sent a message 7 hours ago. The livechat doesn't work and I'm abroad and don't want pay a fortune just to speak to o2

  • Nat97941312 Natasha (@Nat97941312) reported

    @O2 My complaint was sent in January. I have been awaiting a reply from my handler since 2nd March, 28 working days ago. My last email was sent 2nd of April and I was told I'd get a response within 7 working days. That has now passed. This is shocking customer service.

  • sa_hutchinson1 Sandra Hutchinson (@sa_hutchinson1) reported

    O2 gets a big 👏👏👏for customer service. Not only a human at the end of the phone but a call-back too. Thanks @O2. @VodafoneUK great & helpful on Twitter but not elsewhere.

  • GemmaCarter23 Gem (@GemmaCarter23) reported

    @O2 hey just confirming that you’ve tried calling me from one of your partners - or am I right in believing this to be a scam! If it is your staff the woman was incredibly rude number +44 151 453 0729

  • TheTinaBailey Tee (@TheTinaBailey) reported

    🧵 As someone who worked for @O2 customer service for years, I am sad to say their service is now appalling…

  • Dan_TheMilk Dan Le Gresley (@Dan_TheMilk) reported

    @O2 Can I get an update on the repair of the mast near cv9 1ex. Been down for 48hours and I run my office from the 4g network...please help

  • talithawhite TalithaecfcWhite (@talithawhite) reported

    @O2 A call would be nice, oh that's right I have no signal at my home because of 'ongoing' maintenance!!

  • Ya_Mudda_ Ya Mudda (@Ya_Mudda_) reported

    @O2 been on hold to 202 for hours now trying to cancel my contract - do you intentionally make this difficult so people just give up?

  • Adambarlow65610 Adambarlow (@Adambarlow65610) reported

    @O2 are you going to be switching off your 3G network like other providers have announced?

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