O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 69
London, England 42
Hackney, England 11
Manchester, England 10
Belfast, Northern Ireland 9
Birmingham, England 9
Glasgow, Scotland 8
Southampton, England 7
Gloucester, England 7
Stoke-on-Trent, England 6
Southwark, England 6
City of London, England 6
Maidstone, England 5
Faringdon, England 5
Ashington, England 4
Gosport, England 4
Batley, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Bournemouth, England 3
Reading, England 3
Preston, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • BenjyEM Ben Clarke (@BenjyEM) reported

    @MartinSLewis @MoneySavingExp Fradulent @o2 account flagging on credit check so mortgage turned down unless we get letter from o2 explaining this. No joy despite repeated calls/emails for 3 weeks, have to move out in 2 weeks. Homeless with a 9mth old if not sorted. Any advice?

  • ChaLouMusic Louise Ellinson (@ChaLouMusic) reported

    @O2 I purposely didn’t try to redeem it until I got to the restaurant. We spent half an hour trying to get it to work. £15 may not be a lot to you but it is to us - your offer meant we could afford to treat our children but we ended up having to pay almost twice as much as planned.

  • SDCForeverMe SDC1 (@SDCForeverMe) reported

    @SkyHelpTeam I have done this already. Sky isn’t responsible for the @O2 Mast,so how is this the fastest way to fix it?

  • RachaelLinton4 Rachael Linton (@RachaelLinton4) reported

    @O2 I changed my rolling sim tariff and paid for this, payment has been taking but I have it is not active can you fix it or refund me? I have phoned multiple times and no one has been able to help me!!

  • Silverflawsome simone stirling (@Silverflawsome) reported

    @O2 I can't try if Odeon completely disappears from the app! The fact that you aren't even mentioning contacting Tech support tells me you're well aware of this, and its likely done on purpose!

  • bobodeball BoBall (@bobodeball) reported

    @RachelMckechnie @O2 I’m having the same problem, did you manage to get it sorted eventually?

  • SDCForeverMe SDC1 (@SDCForeverMe) reported

    @SkyHelpTeam I am extremely disappointed in both Sky and @O2. I have 3 contract I pay for and Im being passed about. Very very poor from both companies. I already spoke with Sky Mobile weeks ago, they reverted me to O2. O2 send me to Sky. No one fixing it

  • 12cerasa Steam Deck Gamer (@12cerasa) reported

    @O2 I actually fell for a scam but I can't believe it. The messages and emails looked so real. Believe this is the first time I have never fallen for something like this and I'm very aware of all the measures to protect myself.

  • CEdvardz The Edvardz (@CEdvardz) reported

    @virginmedia @O2 @ollymurs If only you could supercharge your customer service! I’m still awaiting a call regarding a complaint after two weeks. I have had two calls after I canceled my direct debit as you owe me £300 and can no longer be trusted with access to my bank account #virginmediaisdodgy

  • JohnPaulBudd John-Paul Budd (@JohnPaulBudd) reported

    @O2 Nobody gives a ****! Just sort your signal out

  • ChaLouMusic Louise Ellinson (@ChaLouMusic) reported

    @O2 I did try to redeem the code in the restaurant! It wouldn’t load - the wifi in @pizzahut was awful, the signal was intermittent, and when the browser did finally start loading other websites, the O2 one wasn’t working. How am I supposed to use it in those circumstances?

  • Sam_J_Griffin Sam Griffin Radio (@Sam_J_Griffin) reported

    @O2 why can I not connect to my voicemail? Keeps just ending it, even though I have one! Need to access it for work and it's getting a bit frustrating. Tried powering off, walking around in different areas.. help please!

  • timcutbush Tim Cutbush (@timcutbush) reported from Ipswich District, England

    Oh my word @O2 ‘support’ is shockingly bad. Trying to connect my new Apple Watch to my existing data plan - failing big time. @O2 have no idea whatsoever

  • Joncarms Jonathan Williams (@Joncarms) reported

    @O2 Hi, my email was set up wrong when I recently joined o2 so I can't reset my login or access "MyO2". When I try to get help it directs me to "MyO2" but I can't login so I get stuck in a loop. Can someone help me out?

  • spt2212 Stuart (@spt2212) reported

    @O2 can someone please contact me regarding your failure to respond to my complaints before I escalate a high level complaint to Lutz

Map Check Current Status