O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 29
Blackburn, England 22
Manchester, England 11
Glasgow, Scotland 9
Gloucester, England 8
Belfast, Northern Ireland 7
Birmingham, England 6
Southwark, England 5
Hammersmith, England 5
City of London, England 4
Nottingham, England 4
Halifax, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Cambridge, England 3
Hackney, England 3
Wandsworth, England 3
Northampton, England 3
Edinburgh, Scotland 3
Swindon, England 3
Batley, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Bournemouth, England 2
St Albans, England 2
Aberdeen, Scotland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SteveBrooks13 Steve Brooks 🟨🟥 (@SteveBrooks13) reported

    @apakula @O2 Wow. That's a lot. How many months of service was it supposed to cover?

  • kaxtherine1 Katherine (@kaxtherine1) reported

    @O2 how do I pay off and cancel a phone contract??? Thanks

  • lucyolivia19 Lucy (@lucyolivia19) reported

    @O2 my data hasn’t worked for months yet every time I complain, it just gets closed because I have ‘used data’. That’s only because I have it switched on trying to use it! Oh and the mast in my area has been broken since April so cannot use data there either.

  • njvns nathan (@njvns) reported

    @O2 Hi, I’ve just tried to connect whilst outside a tube station and it’s done the same thing… there isn’t an option to “register”, the “Help Signing In” doesn’t provide any relevant support and I tried to call 202 but after selecting options to speak to an O2 Guru it hung up on me?

  • siana_chand Siana Chand (@siana_chand) reported

    @O2 honestly the worst. So so so unhelpful

  • steve5424 Stephen O'Donnell (@steve5424) reported from Glasgow, Scotland

    @O2 I'm still not able to make recieve calls on my new watch. I activated the esim but the watch is still showing as emergency calls only. Not connected to network.

  • lucyolivia19 Lucy (@lucyolivia19) reported

    @O2 @O2 it’ll work randomly for about 5 minutes and then stops. If I manage to get data it’s often 3G or extremely slow. I’ve been contacting you about it since April.

  • AyadGazi Ayad A Al Gazi (@AyadGazi) reported

    @O2 O2 is one of the worst network if not the worst ever!! Over 6 weeks of complaints and over 537 minutes of telephone calls and over 10 times been promised a call back … nothing received to this day!!!!

  • anthony86harri1 Anthony Harrison (@anthony86harri1) reported

    @O2 went to pick up my Samsung galaxy watch 4 today but couldn't have it as o2 not working 😕 😪

  • ItsJamieIRL ItsJamieIRL (@ItsJamieIRL) reported

    Hi @O2 I’ve heard masts in my local area are over subscribed & currently I’m getting very poor signal for the past few days & months at times. I’m paying for something I can’t use? Also heard there’s going to be no solution for a long time. How can this be resolved?

  • apakula Andy Pakula (@apakula) reported

    @O2 @O2 - you may legally be within your rights to keep the more than £5000 you siphoned from my bank account for service I NEVER USED and was unaware of, but... HAVE YOU NO SENSE OF DECENCY?

  • CheriseBowerma1 Cherise Moorcroft (@CheriseBowerma1) reported

    @O2 Hi there, since changing my number a few months ago I’m getting a ridiculous amount of marketing calls and texts. I understand these are recycled numbers sometimes this is causing issues at work as my phone is constantly going off. I need my phone on due to my children. - 1/2

  • lucyolivia19 Lucy (@lucyolivia19) reported

    @O2 Nowhere, I’ve been travelling quite a bit recently and it doesn’t load even when I have full signal. My partner is on o2 who is next to me and can always get data and I can’t.

  • Ghoul_of_London ⚠️Skeleton O'Rourke⚠️ (@Ghoul_of_London) reported

    @O2 Yes it's fine, I just use my phone for certain devices that are locked out of the network for security reasons. Thanks for acknowledging the issue. Perhaps update on here to general audience when you get an estimated fix date? Thank you.

  • apakula Andy Pakula (@apakula) reported

    That was a bad bad move. Over 12 years, @O2 cheerfully siphoned more than £5000 from my account. When I discovered this recently and stopped the DD, they sent the £75.82 due to a collection agency (Lowell) who continue to hound me.

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