O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Blackburn, England 27
Glasgow, Scotland 24
High Blantyre, Scotland 14
Halifax, England 12
Batley, England 11
Hammersmith, England 10
Manchester, England 10
Hackney, England 9
Birmingham, England 8
Ventnor, England 6
Belfast, Northern Ireland 5
York, England 4
Airdrie, Scotland 4
Dungannon, Northern Ireland 3
Norwich, England 3
Hemel Hempstead, England 3
Chichester, England 3
Southall, England 3
City of London, England 3
City of Westminster, England 3
Oldbury, England 3
Bristol, England 3
Todmorden, England 3
Derby, England 3
Nottingham, England 3
Leeds, England 3
Sheffield, England 3
Brighton, England 2
Bournemouth, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • JuHinson Jules HC (@JuHinson) reported

    @O2 My husband has been trying to resolve an issue with my sons contract for the last couple of hours. So far he has been cut off twice and not been able to speak to anyone! Much like my experience last week! How are we supposed to deal with this?

  • chrise17 Christian_S (@chrise17) reported

    @O2 Tried all those. Interestingly. As soon as I turn on my vpn. Straight through. So your network is definitely filtering or doing weird traffic management

  • MrJamesMahon James Mahon (@MrJamesMahon) reported

    @O2 Great. A mast is down locally. That’s a big help.

  • fasculineking Khaz. (@fasculineking) reported

    @O2 what’s the problem today? All day I have Barry been able to use my internet? Even sending this gone take 2/3 times

  • SLushCCool Darren C (@SLushCCool) reported

    @O2 It’s there now but I logged into the app two minutes before I tweeted and it had no mention of tech problems.

  • Photo_Iain Iain J 🇪🇺💙 #StillEuropean (@Photo_Iain) reported

    @O2 I left thankfully, after less than 6 months, returning to my previous operator. My final bill should have contained a refund for an unwanted extra. No surprise it didn't arrive, every single day on the network was just another up-selling opportunity as far as @O2 was concerned.

  • Mimi8178662 Mimi 808 (@Mimi8178662) reported

    @O2 Horrendous customer service at 02!! avoid at all cost. Absolutely no customer care, mis sold me an upgrade and won’t let me cancel, within my 14 days!!! I have wasted a full week sorting this mess!!! O2 mess!! Goodbye

  • Svenotron Steven Turner (@Svenotron) reported

    @O2 Hi there, trying to activate my free Disney extra - but it's not working, Disney is directing me back to O2. It still needs to be activated according to my O2. Can you help?

  • jillydollybird Jill Wilkinson (@jillydollybird) reported

    Diabolical customer service from @O2 two weeks and counting of trying to upgrade and passed from call queue to queue. Please can someone call me back asap

  • s_l_ant somethinglikeant (@s_l_ant) reported

    @O2 when I browse to your help pages online the page goes blank. When I ring via 202 my call is disconnected. Any chance of a replacement SIM for my son's lost phone?

  • Photo_Iain Iain J 🇪🇺💙 #StillEuropean (@Photo_Iain) reported

    Obviously was trying to get a refund for one of O2's many unwanted (and really rubbish) extras. Keep the small amount of cash @O2, give it to a charity of your choice, just content never ever to deal with this shite network again.

  • c00ke5ter Ian (@c00ke5ter) reported

    @virginmedia Over two months of outages now for Virgin Fibre, the speeds are great but the reliability & customer service are shocking. Multiple properties on VM in area offline, promised callbacks and engineers never appear. Truly shocking service. Thankful for my @O2 hotspot.

  • Loran_Dunn Loran Dunn (@Loran_Dunn) reported

    @O2 When is the service issue in Manchester (M19) going to be fixed? Phone has literally been unusable for calls for months! Seriously irritating.

  • Photo_Iain Iain J 🇪🇺💙 #StillEuropean (@Photo_Iain) reported

    @O2 customer services are dire. Holding the line for 35 minutes to speak to someone. Second I get through to billing and mention the nature of the enquiry, call is disconnected - and of course never get a call back. No wonder they're rated so poorly on @UswitchUK

  • laurencole4444 Lauren Harwood (@laurencole4444) reported

    @O2 Hi, I have just received my new O2 phone and contract. Been trying to cancel my current contract and transfer number for a few days now but keep getting cut off. How do I do this if I'm forever on hold then cut off?

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