O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Blackburn, England 20
Glasgow, Scotland 9
Birmingham, England 8
Gloucester, England 8
Belfast, Northern Ireland 6
Manchester, England 5
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
City of London, England 4
Nottingham, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
Cambridge, England 3
Halifax, England 3
Swindon, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 2
Swansea, Wales 2
Hastings, England 2
Larne, Northern Ireland 2
Oldbury, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SMorrisOfficial Sam Morris (@SMorrisOfficial) reported

    @O2 I'm trying to transfer my number to O2 - sent pak code yesterday morning but no response. Sent DM today and no reply. Pls can you help to sort out?

  • daanish123 👀 (@daanish123) reported

    @O2 I recently lost my phone and I called up about it but I have found it how can I get my phone unlocked back to the network

  • Bart1991Oliver (Keep It Simple) (@Bart1991Oliver) reported

    @O2 I got a call from O2 about a passcode for a 40% discount and I am no concerned fraud is going to be committed on my account. Please help. Your phones lines are permanently busy.

  • 76_twintwo Nic Best (@76_twintwo) reported

    @O2 come on #O2 I swapped back partly because last time I was with you your customer service was great.. now I can’t get through on 202 or get an online chat and even Twitter messages go silent for days! The PAC code was sent a week ago!! What is going on!!

  • MBComp19 MB (@MBComp19) reported

    @O2 why does your customer service number automatically drop the call

  • Joosshhh7 josh williams (@Joosshhh7) reported

    @O2 why is it I’ve always got 5G but the internet never works anywhere , happy to take £70 a month off me but provide a **** service.

  • DannyJSilk Danny Silk PT (@DannyJSilk) reported from Leeds, England

    @TheO2 so finally got a manager to call me back cutting me off during my conversation not letting me speak or listen to my concerns.When I requested previous calls to be listened, he got high rate and cut the call.When asking his name he didn’t answer! GREAT CUSTOMER SERVICE @O2

  • cdavies23 C33D (@cdavies23) reported

    Dear @O2 , why am I paying a significant amount of money each month for my signal to be constantly down / out of reach / calls getting stopped mid conversation. Appalling service for a customer of 15 years plus 🤬🤬🤬🤬

  • AlexForrest Alex Forrest (@AlexForrest) reported

    @O2 Hi, I'm currently unable to connect to o2 wifi which is available free at my workplace. Is there anything you can do to help?

  • vivimiloslavich vivi miloslavich (@vivimiloslavich) reported

    @Bart1991Oliver @O2 There was a time my account was locked, I tried changing the password to give me access which continued for a long time after contacting support no response, I contacted #techietask_support on Insta and it was positive. I think they can help you too

  • picton_darren darren picton (@picton_darren) reported

    @O2 ridiculous customer service it took me an hour to get through just go past data protection and then the line gets cut off not even an attempt to call me back…… guess it’s another hour wait then

  • xjadex3 JadeS (@xjadex3) reported

    @O2 I have a high risk pregnancy and working from home. I have to use text service with hospital and receive calls regarding my pregnancy & health. To restrict my account like this on receipt of email is shocking. This is stress I do not need! Can anyone help?? Still on hold. 2/2

  • TriciaGordon Trish Gordon (@TriciaGordon) reported

    @O2 And again this is totally unacceptable. What is your complaints process? What is the point in having a social media team that can't help without you calling the number that never puts you through!!!

  • HerNameIsL0la Lola (@HerNameIsL0la) reported

    Omgosh I didn’t know how bad @O2 were until this month. The customer service I’ve received has been appalling. I’ve spoken to three different agents and not one of them have called back like they promised to do. They have not solved my problem at all!!!

  • nathchurch Nathan (@nathchurch) reported

    @O2 really shocked at the service from @o2!! Months to get billing sorted online and then a shocking data breach! And still waiting for an update even an apology but nothing! Awful

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