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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Oxford, England 2
Bradford, England 3
City of London, England 8
Hailsham, England 2
Blackburn, England 186
Luton, England 3
High Wycombe, England 2
Glasgow, Scotland 14
Oldbury, England 3
Kingston upon Thames, England 1
Halifax, England 5
Batley, England 6
Birmingham, England 14
London, England 55
Hammersmith, England 7
Preston, England 3
Belfast, Northern Ireland 7
Enfield Town, England 2
Exeter, England 3
Carterton, England 1
Cheltenham, England 1
Manchester, England 14
Maidenhead, England 1
Poole, England 1
Corsham, England 1
Woodbridge, England 2
Newham, England 3
Leicester, England 5
Wembley, England 1
Hove, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • stevencollings
    Steven Collings (@stevencollings) reported

    @O2 Hi, can you help. Im in Egypt and have o2 travel but have had a message saying Ive hit a data limit of 50mb/£51. The message from o2 said all calls/data was included with travel for £6 per day. I cant get through to cs and phone is blocked for data.

  • iaconic_
    lou (@iaconic_) reported

    @BCantona7 @O2 Surely this would mean that the terms of the original contract have changed and is no longer legally valid? In theory people could cancel their contracts?

  • DerekWa51216247
    Derek Watson (@DerekWa51216247) reported

    @O2 *************** with the increase, definitely won’t be renewing…….**** service as well not worth how much you are charging……piss takers

  • davemhall88
    Dr David Hall (@davemhall88) reported

    @O2 any particular reason for the last few days I've had basically no mobile data? Barely pick up 5g in places I did before and the 4g has full signal but no data speed. Is there a fault?

  • peeblesrunner
    Paul Nichol (@peeblesrunner) reported

    @O2 (Gareth Turpin) very disappointed that you want to hike up my contract by 17.3%. Using RPI which is discredited by the ONS to get a bigger increase. You well know that inflation is decreasing. Very poor customer service!

  • ICPlanetologist
    Steve Banham (@ICPlanetologist) reported

    @DrGMcLeod_Leeds @O2 Let me guess - they can hike the price with impunity, but you can't terminate the contract without substantial penalty?

  • Mark29071823
    Mark (@Mark29071823) reported

    @O2 like the look of this phone but wont be getting it on o2 cancelling contract Saturday price increase for the poor o2 service no thanks

  • footie_lass
    vicky (@footie_lass) reported

    @travelred @O2 I got same msg on my birthday rude or what!

  • svxa__
    𝒮 (@svxa__) reported

    @O2 absolute rubbish! Been on the phone for hours and you guys hang up each time, refusing to refund me my money that I’ve been waiting for for 7 months now

  • ninalxwr
    Neen (@ninalxwr) reported

    @O2 I followed steps given to me in store, went back to check I'd done all I had to(they said yes)& I got told just to wait for the discount to go on. It did not. Now the team when I call say they can't help me because its been past 28 days. A fault on o2 side but I lose out 🙄

  • cms110490
    Clare (@cms110490) reported

    @O2 can someone assist me with a £40 bill I’ve had calling 02, unknowingly being charged whilst spending hours on wait setting up a new contract with you and having to phone numerous times as the phone never arrived neither did the sim so I had to phone from a different phone.

  • richdstew
    Rich Stewart 🔰 (@richdstew) reported

    Has @O2 gone down?

  • c_beacham
    Craig Beacham (@c_beacham) reported

    Cannot believe the price increase of 17.3% from @o2 absolute joke to go with the already terrible service they provide

  • JonKirby1974
    Jon Kirby (@JonKirby1974) reported

    Hey @O2 I thought we be together a while. But if you're gonna have my pants down by hiking my bill up £7 a month by adding 13% inflation + 4% for shits n giggles then alas I'll be off when my contract ends. I'd love to have a 13% payrise..... corporates are ***************

  • misslhomer
    Lorraine Fletcher (@misslhomer) reported

    Hey @O2 for a phone company you are remarkably hard to speak to. Can I have a phone number for customer services please as I have gone round and round in circles on your app etc

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