O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 35
Blackburn, England 26
Glasgow, Scotland 24
High Blantyre, Scotland 14
Manchester, England 12
Halifax, England 12
Batley, England 12
Hackney, England 10
Hammersmith, England 9
Birmingham, England 8
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
City of Westminster, England 4
Belfast, Northern Ireland 4
Oldbury, England 4
Bristol, England 4
Airdrie, Scotland 4
Sheffield, England 4
City of London, England 3
Southport, England 3
Colchester, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ar37918108 ar37918108 (@ar37918108) reported

    @Adamz09 @O2 Lucky you. Been with O2 for 15 years never got anything from them except to let me know my bill is ready.

  • floorexcellence Galloway Flooring (@floorexcellence) reported

    @O2 you keep cutting my off while I’m talking to you to solve a problem, a problem of your making but I can not for the life of me speak to a human, when I do they cut me off Your customer service is a disgrace

  • mally_mummy mally mummy (@mally_mummy) reported

    @O2 were having problems making and receiving calls in the Kingswood, Bristol area for the last three days. Is there a problem? It’s not just my o2 phone, also husbands.

  • JohnFig21 John Thirlwall (@JohnFig21) reported

    @O2 Hi. My elderly father in law - an O2 customer for many years - recently received a new SIM from you requiring him to start using a new number. The new SIM is fitted but he wants to retain his old number. How can he do this please? Thanks, John.

  • mounty_county David Venus-Coppard (@mounty_county) reported

    @O2 Worst customer service of any company I have ever tried to contact On line chat does not work and I have been cut off twice when trying to change my direct debit date after two long waits Tempted to go elsewhere after many many years with you

  • neishx n💜 (@neishx) reported

    @O2 Hi are 0344 numbers free to call? I'm a pay monthly customer with unlimited minutes

  • uggy7 Stu M (@uggy7) reported

    @O2 hi are there problems with 4G? Seems to be down in my area

  • Stephan59673910 Stephanie Croucher (@Stephan59673910) reported

    @O2 why is my 4G so awful I pay so much money for it every month for nothing to load?

  • EMPIREJE0N vanessa ⁷ (@EMPIREJE0N) reported

    @TheO2 @O2 **** sorry

  • PortelVoIP PortelVoIP (@PortelVoIP) reported

    @O2 @OakNational Hi I need to unlock an old O2 mobile for an elderly person who has a Vodaphone SIM but there's no help on the O2 website or via 202. I just need someone to help...is that possible ?

  • itgolfcoach Ian Taylor (@itgolfcoach) reported

    The very worst service @O2 trying to recycle a phone and receive a promised extra £150, 4 hours on the phone and 12 emails later... 15 years loyal customer means very little.... Now trying to say no offer on.... Lovely

  • EventOCallaghan Mark O'Callaghan 💙💋 (@EventOCallaghan) reported

    people ask me what did you spend lockdown down doing? I say trying to sort my crap customer service out that I keep getting not like there much unless to entertain my self with @PayZilch @IcelandFoods @O2

  • lambschoppers Chopper (@lambschoppers) reported

    @kellyfhaycock @O2 I received a really nice hamper once, only because I replied to one of the text surveys with a negative response (after really poor customer service) & said I was happy to discuss further. Got a call from someone who did care.

  • ejw1601 Emily W (@ejw1601) reported

    In to our second week of no mobile signal with @O2 because of a mast issue in TN2 4. When will this be fixed please @O2? Becoming a real issue for work calls now

  • Meloney007 MMM 007™ 💙 (@Meloney007) reported

    @O2 you booked a call back for me for today as my new phone is kaput. Your phone menu keeps hanging up on me. Want a replacement phone and I can’t get through to anyone 🤯 help please

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