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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 86
Saint Andrews, Scotland 1
Burnley, England 1
Glasgow, Scotland 9
London, England 27
Leicester, England 1
Southampton, England 2
Hammersmith, England 5
Dunfermline, Scotland 1
Telford, England 2
High Wycombe, England 1
Leominster, England 1
Bracknell, England 1
Rochdale, England 2
Peacehaven, England 1
Bristol, England 3
Edinburgh, Scotland 1
Mansfield, England 1
St Albans, England 1
Richmond, England 1
Southminster, England 1
Hounslow, England 1
Coventry, England 1
Swindon, England 1
Ruislip, England 1
Didcot, England 1
Harrow, England 1
Eastbourne, England 1
Nuneaton, England 1
Lytham St Annes, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • FareJacob
    CHX Roller (@FareJacob) reported

    @O2 hi team? How long is your online Top-up system going to be down please... we've got our system details online so need to do next month by 25th July. CHX Wimpole.

  • louiseomac
    louise (@louiseomac) reported

    @O2 hey o2 wanna sort your customer services team out just been hung up on after being on hold for an hour. Tried the online chat been on there for 4 hours and noones helping they just keep leaving the chats before even saying anything piss take

  • milkmanDavid
    David Truman (@milkmanDavid) reported

    @O2 can you sort you signal out in Wembley and I’m struggling to send a simple text #letdown

  • OrugbycraD
    OD (@OrugbycraD) reported

    @EnglandRugby @O2 As a massive England fan, let me just say… This team sucks ****. In hell.

  • kwakn5
    🧮 (@kwakn5) reported

    5g network coverage of @O2 has been unfathomably poor recently, what on earth is going on?

  • chloetreasure13
    Chloe Treasure (@chloetreasure13) reported

    @O2 my boyfriend has been on the phone to your customer service for 3 hours today with no resolution. He has no phone signal (in London) since he joined in Jan. He has missed important work emails and calls. Worst service and customer service I’ve ever seen.

  • The_Nezir
    The Nezir (@The_Nezir) reported

    @O2 As a computer engineer with a master's degree, this explanation struck me as ridiculous. As a customer who has purchased dozens of iPhones, several iPads, three Macbooks, an Apple Watch, AirPods, etc., this is the first time you've surprised me in a negative way.

  • Chris_1987
    Chrissy H 💚🩷 (@Chris_1987) reported

    Honestly @O2 are dreadful, mess around with the payment of my bill YET again which I paid and my services STILL aren’t up & running it’s been over 24hrs? Not to mention the customer service team being absolutely useless.

  • Colezinhoo
    Colezinho (@Colezinhoo) reported

    @nige_h64 @EnglandRugby @O2 In attack even for the lions he is just a steady eddy The best way too slow ruck speed is by having Jackal threats

  • jorden05
    Jorden Woellner (@jorden05) reported

    @O2 why can’t i upgrade online, tried to do it on chat and they can’t either keep saying go to a store. No I want to do it online. Help me

  • dayvales
    Dave Hales (@dayvales) reported

    @dbcxptures Totally agree. Starting to question what is the point of a smart phone! The comments seem to suggest @EE is a good option though? My @O2 signal is pathetic!

  • P33LLX
    Jack (@P33LLX) reported

    @mister___ran @O2 I have to speak to O2 for work purposes, we bought a business, made the old owner redundant. Called to cancel the contracts and guess what… would only speak to the old owner. Repeat anything else and you can tell they read from a script!

  • MFA_AFC
    MFA (@MFA_AFC) reported

    @LBCNews Time to investigate the disgraceful network that is 02 asap @O2

  • AlwynLFC
    Alwyn Williams (@AlwynLFC) reported

    @EnglandRugby @O2 What a waste having a generational player yet he never gets to start for his country #*******

  • simonparker1987
    simon parker (@simonparker1987) reported

    @O2 need to really sort out there app and website can never load anything up as it always comes up with to many redirects might have to think about moving to a new network

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