O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 32
London, England 27
Glasgow, Scotland 14
Manchester, England 11
Birmingham, England 8
Halifax, England 7
Hammersmith, England 6
Gloucester, England 5
Belfast, Northern Ireland 5
Hackney, England 5
Todmorden, England 4
York, England 4
City of London, England 4
Faringdon, England 4
Croydon, England 4
Batley, England 4
Southport, England 3
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
City of Westminster, England 3
Norwich, England 3
Dungannon, Northern Ireland 3
Altrincham, England 2
Southend-on-Sea, England 2
Southwark, England 2
Buntingford, England 2
Derby, England 2
Airdrie, Scotland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • HinselfMan TheManHinself (@HinselfMan) reported

    The worst experience moving my number from EE to @O2. Wish I read the trust pilot reviews before moving!

  • TechwithLee81 Lee 🇬🇧 (@TechwithLee81) reported

    ******* disgraceful @O2 you don't care about people or what they've been through or going through. Just a bunch of process driven monkeys with the power of **** all. Shameful. #BadGuys

  • Charlotte_BRFC Charlotte Reynolds (@Charlotte_BRFC) reported

    @Luce1982 @O2 @EE Much better signal but prices are increasing by 14.4% in march

  • callumjohn28 Callum (@callumjohn28) reported

    @O2 I’m trying to speak to someone in the chat option on the app but i’m constantly getting the “ we’re busy ” reply. Can you help?!

  • Gazareths Gaz A Peterston (@Gazareths) reported

    @O2 ✅ Worst phone signal in the UK

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @monika_niemi @virginmedia @O2 Hi Monika, I am very sorry to hear of this issue. Please feel free to DM us if you would like further assistance? Thanks. RB

  • s_ofx9136 MsF (@s_ofx9136) reported

    @O2 currently on the phone for the 3rd time this week, the person I am speaking to is extremely patronising all because of miscommunication on YOUR part, I’ve been with you for over 15 years but I’m going to leave because of how pathetic the service is. Bye!

  • sbirtwistle Simon Birtwistle (@sbirtwistle) reported

    @O2 @EnglandRugby Website and app both broken for me trying to get these 😢

  • RealMattKing MATT KING (@RealMattKing) reported

    @O2 You're a disgrace of a company. Stealing money from me for a phone I've never owned, then admitting your error and now my credit rating has dropped 34 points overnight because YOU lied. And now you won't call me back to rectify your error, despite promising THREE times. #O2

  • gazjack gary p jackson (@gazjack) reported

    @Luce1982 @O2 @EE I have both ,one for work,one for me ,both are crap.

  • Dru_nuts87 Drew (@Dru_nuts87) reported

    @O2 Constant issues even with 4g signal, go through everything they say to get it to work.. it doesn’t! Asked me what postcode, gave up as I work up and down the country it literally happens everyday everywhere!

  • RealMattKing MATT KING (@RealMattKing) reported

    @O2 You're a disgrace. My credit score dipped 34 points in 24hrs because you kept sending me bills for a phone I've never owned. You then reported me to a credit agency DESPITE admitting the bills were sent in error and that this would NEVER affect my credit score. Lies. #O2LIES

  • annienunan Annie Nunan (@annienunan) reported

    @sbirtwistle @O2 @EnglandRugby Never works anyway as people somehow get into the queue hours before the ticket sale time. 10,000 in the queue at 10 am.

  • LilyMcC90 Lily Wright (@LilyMcC90) reported

    @O2 hello! I used to be a customer with you and kept my number when I left the UK. However, it’s recently been deleted from my phone when doing a reset and I want it back! I need it for calls and messages. How do I make this achievable? Do I need a pac code?

  • graham_brooksy graham brooks (@graham_brooksy) reported

    @Luce1982 @O2 @EE I went to EE for that reason and coverage was poor

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