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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 116
Evesham, England 1
Clevedon, England 1
Birmingham, England 2
Llanfairpwllgwyngyll, Wales 1
Keith, Scotland 1
Yeovil, England 2
Chipping Norton, England 1
Cardiff, Wales 1
Edinburgh, Scotland 2
London, England 17
Harwich, England 1
Manchester, England 3
Weymouth, England 1
Batley, England 2
Bognor Regis, England 1
Lakenheath, England 1
Hackney, England 4
Aylesbury, England 1
Alexandria, Scotland 1
Halifax, England 2
Newton Abbot, England 1
Burntwood, England 1
Norwich, England 1
Brighton, England 1
Ruislip, England 2
Frome, England 1
Liverpool, England 1
Rochdale, England 2
Horsham, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Neil3272
    Neil (@Neil3272) reported

    @O2 customer services is truly shocking why do you make it so bloody difficult to actually speak to a human to actually sort out this bloody mess .

  • parriso56
    Otis Parris (@parriso56) reported

    @O2 why is your coverage so poor at Potternewton Park Leeds LS7 4HA. In fact is poor in at postcode LS7 3LZ. If you get 2 bars of 5G. In fact in a lot of cases I get E. Who can forget the Edge network. You have the Leeds West Indian Carnival up. What should be a day of sharing content you don’t get anything. I suppose a temporary mast which Leeds Festival gets from all the networks we don’t qualify.

  • Dezrezchez
    Cheryl Irving (@Dezrezchez) reported

    @O2 I am receiving updates already, however, I’ve just had my bill and because I have to switch my WiFi off to view it, I can’t because I have no signal. This has been ongoing for over a week now. It would be nice to have solutions not excuses!

  • xsamxntha
    samantha🤍 (@xsamxntha) reported

    @zairianKing1 @O2 Prices rising but the signal is falling

  • pilgrim1889
    Hannah 💀 (@pilgrim1889) reported

    @BelfastGiants @O2 🎵 we've got the worst jerseys in the league*🎵 *Several leagues

  • insittingbourne
    Paul (@insittingbourne) reported

    @O2 so you have upgraded your network in #Kent with 5g+. Everyone I know that was on o2 have now moved away to another network as your network got so bad. Will this upgrade improve voice and signal ?

  • illmaticmans1
    Esco (@illmaticmans1) reported

    Why has my 5g signal become really bad now my contract is almost up? Now I can’t order food in work because of your **** service. Scamming robbing ***** @O2

  • singletpringlet
    1-800-URVALID (@singletpringlet) reported

    Hey @O2, your website isn’t letting me submit a complaint about staff conduct. Please can I have an email to send it to?

  • putinfan12
    русский бот (@putinfan12) reported

    @BelfastGiants @O2 2 shades of teal jerseys is an identity problem

  • kath_moonlight
    Kath Moonlight (@kath_moonlight) reported

    @O2 hello I need help signing in my account

  • tommyhodge86
    1 (@tommyhodge86) reported

    @O2 and @Virgin you really make it hard work to access my own account with you. Happy to send the bills through no problem but trying to amend my plan, wow!

  • tgloughnane
    Terry (@tgloughnane) reported

    Is it just me or is the @O2 mobile internet absolute garbage? If I have 4G that means no internet at all, if I have 5G that means I may have internet if I’m not at a busy location!

  • ThePaulRawlings
    Paul Rawlings (@ThePaulRawlings) reported

    @TakeThatClouds @O2 Exactly the same issue with EE in the past - I was atempting to switch from physical SIM to eSIM. Process got stuck in the middle, so neither SIM was working. Call up, explain, ask for replacement SIM - Nope, not without a working phone. Had to go into the local EE store. Even there I had to go with ID, which was uploaded on an app, along side me taking a "selfie" even though I'm stood there in the store!

  • Clarebrown101
    Clare Brown (@Clarebrown101) reported

    @O2 You’re charging me for a SIM card I’ve never used. There are no account cancellation options on your website and your pretty much hidden online complaint form gives repeated error messages. Shall I outline my full complaint in full here?

  • mcalvert1066
    Northernguy (@mcalvert1066) reported

    @O2 customer service is shocking

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