O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Sean
(@Seano8423) reported
@O2 still not sorted your network coverage for deeside north Wales. #useless #timetoswitch
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Andie.....
(@ANDREWBRUCE1962) reported
from
Plymouth, England
@O2 seriously mind boggling my O2. Almost paid for my iPhone XR , now speaker has broken 😩 tried several times to get advice of any kind .please advise
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Tom Wardrop
(@DjTheTom) reported
@O2 you have most inept staff and customer service. I've been on hold for an hour and then cut off once I spoke to someone. I was calling sue to your mistake. You're an absolute disgrace
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Nick
(@NDMORRS) reported
If this number 0344 809 0202 calls you saying they’re from the @O2 fraud team, hang up and text “CALL” to 7726
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rhysforan
(@rhysforan) reported
@O2 such a shame to be leaving after 22 years loyal custom to you. For the sake of £18, I can't get an early upgrade on a broken phone.
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autumn rose
(@autumnrosse) reported
@O2 your customer service is shocking. I’ve been trying to resolve an issue with you for days now and one of your staff was so rude to me on the phone he made me have a panic attack and then hung up on me.
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Lahhhhhh
(@laisoliveirabrs) reported
@O2 @DisneyPlusUK @cafeyn_uk CAFEYN IS AN EXTREMELY RUBBISH SERVICE. I ONLY GOT TO KNOW THIS BECAUSE IT WAS AN O2 ADD ON. WHEN I CLICKED THE LINK SENT BY O2 IT MADE ME LINK IT TO MY PAYPAL. CAFEYN CHARGED ME FOR A FREE SERVICE SINCE DAY 1 AND DOESNT WANT TO GIVE MY MONEY BACK
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Clarkey
(@Clarkey1537) reported
@O2 your priority prize draws are such bullshit, over 10 years with you and never won a single thing, I reckon your just lying sods and nothing is ever bloody won by anyone, never mind as I'm leaving you soon
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lorenjackson
(@ellllljaaac) reported
@O2 i pay like £70 a month and i barley even get any good 4g/5g signal ... why should i have to pay for something I don’t get 😭 btw i used to work for o2 so i know the coverage checker process but this happens everywhere i go, maybe its an @AppleSupport iPhone issue?
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David West
(@D_West1978) reported
@O2 You send me a message to say my bill is ready to view I go to myO2 and login it displays my name in top right hand corner then tells me I have no devices then continually asks me to login still showing me as logged on I tried several times always the same
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whatever
(@SaintTheJase) reported
@o2 I called you to report a bad signal for over a week (I tweeted you about it but you point blank refused to escalate without a whole bunch of security questions which I am not comfortable giving over social media, including in DM), and all I got was a “bye thanks”
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David Jackson
(@dijay1) reported
@O2 mobile data on my iPhone not working in France/Spain EU??
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David
(@zark875) reported
@O2 Been in Weymouth since Sunday and the 4g service has been appalling. Just what are we paying for?
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Eliyahu
(@Ellisj_69) reported
@O2 since u and virgin media started bumming each other my mobile data is just as bad as the @virginmedia wifi we pay for
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Jaune Gorgon
(@deuxcinqcinq) reported
@O2 what can be done about service that has been interrupted for 2 weeks that has my phone on no service or 1 bar at best??? I keep being told there’s a mast that needs fixing just can’t understand a big company like you guys can’t get it fixed! Can you send me an @VodafoneUK ?