O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Amara Baxter
(@fxckamara) reported
@O2 not happy with how long it’s taken for you to set up an Apple Watch for my mother in law and how crap the customer service has been for her!
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Keith Danger
(@KeithDanger_uk) reported
@O2 45mins wait to speak to someone on you customer support line is terrible! This is shocking! What if I was trying to get through to someone from abroad!! Really bad, you need a faster real person response
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Lateef
(@LateefSaka) reported
@seaofknees_ @O2 As you a new customer I shouldn’t have a single whiff of an issue. They are even telling me how much my next bill is… do they even deserve that money
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Ego Ufo
(@OGE_MAYK) reported
@O2 For the past week I have had no signal … I have missed important calls. It is very inconveniencing having to go out to make or receive calls. What is going on? I definitely shouldn’t be charged for receiving no service.
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Lateef
(@LateefSaka) reported
@GeneralRadahn92 @O2 It’s not service related btw — terrible customer service, tried to accuse me of fraud, didn’t port my number… I could truly go on
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Peter Taylor
(@singingpedro) reported
@O2 Ah. That will be why my last DM answering your security question has been left on read for over 48 hours now, and why it's been nearly 2 weeks since you promised my number will be transferred in 24 hours. Absolutely dire customer service from @O2 .
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mr&mrsrutley
(@samandnick) reported
@O2 due to appalling customer service I switched to sky last month, you’ve kicked me out of my 02 account, never answer the phone I want to pay my final bill so I can rid myself of you, stop emailing me & give me payment details
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louise campbell
(@louisec62148650) reported
@O2 any update on service to bt34
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Paul Roberts
(@Tregolwyn) reported
@O2 @eyeshoot Sorry to hijack your thread but I’ve had same problem. You need Settings-Mobile Data- Mobile Data Settings - scroll down to Reset button. Unfortunately, as I found out it may not resolve the issue but it’s worth trying. Good luck
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Ronny Millburn
(@RonnyMillburn) reported
@EnglandRugby @owen_faz @O2 Clearly theres a load of people here who havent a clue about what theyve just seen. 3 reps at 60kg db chest press is a good lift. May have been a 1 rep max set and he went for it. 95% of people reading this probably couldnt lift a 60kg off the rack never mind press it
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Sarah Franklin
(@eyeshoot) reported
@O2 my iPhone isn’t working on mobile data in Spain, I have everything switched on, please help!
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Lateef
(@LateefSaka) reported
3 days since I signed up to @O2 and I’ve already had to call customer services like 4 times… please what network is good in the U.K. these days? Cost isn’t an issue.
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Dan 🇨🇴, in Hell (UK Ltd)
(@LTAD_98) reported
@LateefSaka @O2 Defo EE. Biggest network. If you live in London. O2 or virgin or EE.
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Peter Taylor
(@singingpedro) reported
@O2 I really hope this is a satisfying conclusion to one of the most frustrating customer experiences I can remember and (assuming it all works as stated), I would like to ask @O2 to recognise the service I have received from this specific individual, but also to acknowledge the...
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louise campbell
(@louisec62148650) reported
@O2 thanks but i think the 25th of Feb for a resolving time is a bit poor - can someone actually look into this and see if we will actually have any sort of service rather than none at all until then