O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
Check Current Status
E-mail
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
zxe🌿
(@itsazoe) reported
Uhhhh excuse me why is my #o2 not working????? I don’t pay for this!!! @O2 what’s going on???
-
Lucy 🍂
(@lucyk512) reported
@O2 hi, I’m due an upgrade but I’ve seen a better deal online as a new customer. Is it possible to get the new deal as an upgrade to make the process easier?
-
Rob Curry
(@robcurry_uk) reported
@O2 38 mins on hold only for your crappy system to cut out and play white noise! What a joke! I need to unlock an old iPhone for use on another network. Please provide instructions!
-
Bethany Jayne
(@BethJGroom) reported
@O2 Yes, I’ve done all of the above and even tried resetting my network settings
-
Rob Curry
(@robcurry_uk) reported
Anyone know if @o2 charge to unlock an old iPhone 7 when you are no longer a customer?
-
Tom
(@tommo91) reported
@O2 why are you the worst network ever!!! No chat service, 202 just cuts you off and what even is Aura.
-
Grant - 🧑💻
(@GWeaths) reported
@O2 I'm talking to your team however they're unable to rectify my problem after misselling me a product in-store.
-
Lesley Kay
(@LelliekayLesley) reported
@O2 your customer service is disgraceful. We have been in a queue several times today and been cut off, we eventually speak to someone only to be cut off again. We want to speak to a real person who can help us and actually stay on the line to listen to our concern
-
Sean Salmon
(@SeanSalmon89) reported
@O2 Not helped no. If I’m not on WiFi I have no signal to call / receive messages what’s apps etc. 4g sign is showing top left though
-
pebbles to sea 🇬🇧
(@neyagwillim) reported
@O2 hi my husband has just moved over to O2 from EE and he is having problems with his new phone. Could someone help please?
-
Darragh Briscomb 🏳️🌈✨
(@DBriscomb) reported
@beyondthebinary @O2 @vodafone Ah sorry I couldn’t be of more help - hope a solution comes your way asap!
-
Matt Jakob
(@mattjakob) reported
@O2 your customer care service went from bad to awful. IMPOSSIBLE to get hold of a real person and just getting tangled in that useless AI bot. WASTED SO MUCH TIME. 🤬
-
Joshua Selig
(@selig_joshua) reported
@O2 I am disgusted at the service and I will be looking to lodge a complaint and report this to Which, as surely it should not take 7 hours to get a response?
-
∞
(@Ryannnnnn) reported
@O2 I have a DD set up to pay my sim only & it’s not debited my account when planned, it is now showing as overdue and have had to pay manually, is there issues with DD’s?
-
Kylie2000
(@Kylie20003) reported
@virginmedia @O2 My hair is literally falling out from stress. They keep saying a manager will call me back and they never do.
Check Current Status