O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 176
London, England 53
Hackney, England 16
Birmingham, England 14
Manchester, England 13
Glasgow, Scotland 11
Southampton, England 9
Belfast, Northern Ireland 8
City of London, England 8
Ashington, England 8
Northampton, England 6
Bristol, England 6
Hammersmith, England 5
Maidstone, England 5
Batley, England 4
Halifax, England 4
Bournemouth, England 4
Leicester, England 4
Aberdeen, Scotland 4
Stoke-on-Trent, England 4
Rotherham, England 3
Plymouth, England 3
Wandsworth, England 3
Edinburgh, Scotland 3
Luton, England 3
Norwich, England 3
Paddington, England 3
Chesterfield, England 3
Carrickfergus, Northern Ireland 3
Croydon, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • RashmaKaur Rashma Kaur (@RashmaKaur) reported

    @O2 @MrLanMan Can someone contact me!!!! Getting really frustrated with the diabolical customer service over the phone!

  • VocalPharmacist Aisha (@VocalPharmacist) reported

    .Please Collaborate with @O2 @virginmedia & all telecom providers to send a text message drafted by @PHE_uk to their network users . We need to stop this asap.

  • hannahcopues Hannah Copues (@hannahcopues) reported

    Upgraded 2 of my @O2 contracts on the basis of a LOYALTY discount for 2nd line.Been trying to get this applied since 15th May 2021 & still it’s not done. False information, lies to keep me as a customer.spoken to 5 ppl & been promised it will be added manually!still waiting!

  • 360env 360environmental (@360env) reported

    @O2 I have Samsung S6 - not on the list. But I also want my signal back because that is what I am paying for. Why can you not tell me when this will be resolved? Been weeks since it went down.

  • HanBakeyBaker Han B (@HanBakeyBaker) reported

    @O2 why is your signal crap?

  • picnicspotlover D (@picnicspotlover) reported

    @bt_uk not saying your internet is useless but a download over WiFi 44 minutes. Using mobile data through @O2 10 minutes…. Another 25 hours down to 10…. Thank god for O2!!!

  • JamesR_Williams James Williams (@JamesR_Williams) reported

    @O2 Already rang up and they won’t let me leave as said before unless I pay off the contract which I shouldn’t need to as the service is poor

  • CarlV_B TheBigRedFella (@CarlV_B) reported

    @O2 hi can u help me sort out a full unlock not just a regional one on a iPhone X bought in July 2019 (paid off now in full)

  • mattcardy Matt Cardy (@mattcardy) reported from Holcombe, England

    @O2 your website and app won’t allow login! Any ideas! I want a new contract but might go to @VodafoneUK now!

  • HanBakeyBaker Han B (@HanBakeyBaker) reported

    @O2 Can't ever get signal here, yet my partner who is with @EE has amazing signal. That link says the nearby mast is broken. Been "broken" a long time!

  • Christi15282501 queenchrissie. #StayHomeSaveLives 👍🏻 (@Christi15282501) reported

    @O2 Hi I’m trying to cancel my insurance on my phone - tried on MyO2 but said to contact you - phoned 202 twice got so far & then cut off - how can I get through ??!

  • CarlV_B TheBigRedFella (@CarlV_B) reported

    @O2 I have spoken with Apple they say about a Regional lock (Europe) the iPhone X states Sim Locked but other network sims work (EE & 3) it requires a full unlocking according to Apple & the only people who can do this is O2 where I bought it from

  • Connorhudspith Conrad (@Connorhudspith) reported

    @O2 i have sent you a DM regarding an issue.

  • LizJRudd Liz Rudd (@LizJRudd) reported

    @O2 first raised a complaint 15th April. Cancelled direct debits for 2 mobiles. Went to considerable effort to end contracts with dozens of messages, phone calls and a letter to O2. Yet you are still trying to bill me and congratulated me on my new deal! Please make it stop.

  • JamesR_Williams James Williams (@JamesR_Williams) reported

    @O2 I just want to leave, it’s a bad network.

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