O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 34
Blackburn, England 26
Glasgow, Scotland 24
High Blantyre, Scotland 14
Halifax, England 13
Manchester, England 11
Batley, England 11
Hammersmith, England 10
Hackney, England 9
Birmingham, England 8
Ventnor, England 6
Belfast, Northern Ireland 5
Bristol, England 4
Todmorden, England 4
Airdrie, Scotland 4
Chichester, England 3
Southall, England 3
City of London, England 3
Southport, England 3
City of Westminster, England 3
Oldbury, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Nottingham, England 3
Hebden Bridge, England 3
Leeds, England 3
Sheffield, England 3
Bridgend, Wales 2
Worthing, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • HoulihanFinn Finn Houlihan (@HoulihanFinn) reported

    @davejackson1954 @O2 Im having the same problem, seems to be an known issue, not sure why we weren’t warned of it before signing up? We shouldn’t have been let to walk blindly into this mess !!

  • JefferyBeaker Steph Merry (@JefferyBeaker) reported

    @EdgeGavin @virginmedia I feel like I’m going mad. I have to explain the problem over and over again because they’re so awful at their job. Still take the full payment each month for our non working broadband. I’m also doing the same with @O2 and funnily enough, same parent company 🙃

  • HoulihanFinn Finn Houlihan (@HoulihanFinn) reported

    @FPLJazz01 @thebunney @O2 I’m having the same problem, absolutely terrible service, the fact it’s a known issue, we should have been warned of it before signing up ?

  • HoulihanFinn Finn Houlihan (@HoulihanFinn) reported

    @coops153 @Joe_Guy @O2 The lack of any communication or updates is shocking, no mention of this issue on their website. I’m none the wiser when this will be resolved ? Hrs, days, weeks, ever ?

  • jjLondon1234 J (@jjLondon1234) reported

    @Aunasito @O2 You have a 14 day cooling off period, so you can return and cancel contract

  • Chad25216451 Chad (@Chad25216451) reported

    @O2 How about you offer customers better signal quality and not pocket our money and offer just 3G or EDGE!!!

  • rhianna_joseph Rhianna Joseph #PrayForDemi ❤️ (@rhianna_joseph) reported

    @O2 I have a quick question O2 disconnect an customer’s contract without their permission? Is this in your terms and conditions?

  • 1964panic Paul Bray (@1964panic) reported from Plymouth, England

    @Grahamfire67 @O2 Thanks Graham, good point well made, will try to remember that, and stick with the old phone that I'm only upgrading because it's a couple years old and the battery doesn't last as long as it used to. First World problems eh?

  • Simon_Telford Simon Telford (@Simon_Telford) reported

    I ported my number to @O2 on 18th October and it’s yet to be completed fully (still don’t receive texts…). FYI @Ofcom having to phone for updates every 2 days and still no real update on the issue or resolution timeframe.

  • GazBenham Gary Benham (@GazBenham) reported

    @O2 Thank you, I’m now aware that your technical issues are the reason that I have no service. Will you compensate users for the outage that has been ongoing for over a week?

  • HoulihanFinn Finn Houlihan (@HoulihanFinn) reported

    @offbeat_music @O2 That’s terrible, sorry to hear that. How many thousands of hours have been wasted by all of us affected making pointless calls to @o2 ? How much longer ? Hours, days, weeks, ever ?

  • HoulihanFinn Finn Houlihan (@HoulihanFinn) reported

    @ciscoishim @O2 I’m having the same issue, shocking way to treat new customers !!! Total lack of regard to the impact their incompetence is having on us.

  • GazBenham Gary Benham (@GazBenham) reported

    @O2 - there is no 4G service in the SP11 postcode area, are you able to explain why (or compensate users)?

  • HoulihanFinn Finn Houlihan (@HoulihanFinn) reported

    @iamnoeledwards @O2 Im having the same issue. It’s causing a lot of problems for me at work. The total lack of transparency on the actual issue is most frustrating.

  • HoulihanFinn Finn Houlihan (@HoulihanFinn) reported

    @lisagarb @O2 @alisya43028965 Im having same problem, terrible service, total lack of regard of the implications it’s having on us, not a great experience for their new customers !!!!

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