O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Giovanni Ricco 🇪🇺🇺🇦
(@ricco_giovanni) reported
Moved to @O2 a week ago and really impressed by how extraordinarily bad they are Multiple calls, hours spent with the online bot and in the phone queue, and the sim card has not been activated yet
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Emily Cuthbert
(@cuthbert_emily) reported
@O2 hi, I’ve been charged for mms. I have tried to set a spend cap but nobody is ever available to do this. Can you help pls?
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Fig Roll Enthusiast
(@nutteretc) reported
@O2 my 4g has got steadily worse for the last 3 years. My call signal is non-existent. I don't have the 4g capability to connect a video doorbell. Having to use a PAYG @VodafoneUK similar card to install it. It's pathetic
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Francesca0909
(@Francesca090900) reported
@O2 I’m an elderly customer and any time I call for help you are cutting me off . I am about to cancel my dd as your customer service is shocking I have sent a DM severs times it’s being ignored!
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Benny 'Slim'... YNWA.
(@Eb_Merc_Boy69) reported
@o2 your network is f***ing ****, can't chat with anyone online etc @Ofcom anyway you can get out off a contract..?
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John-Paul Budd
(@JohnPaulBudd) reported
@O2 @GreggsOfficial Can’t believe your charging the prices for contracts that you do with **** signal all the time !!
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Rebecca Mcintyre
(@RebecMc1) reported
@O2 I have tried contacting you several times about my appalling upgrade the phone is in worst condition than my current one. I am being ignored and this is not acceptable . Can someone contact me regarding this, I will uploads photo evidence if needed
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TRUTH
(@TRUTH916515394) reported
@O2 @GreggsOfficial I have no signal such a crap service!!!
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Daniel Watkinson
(@DWATKINSON) reported
@O2 where can I put in a complaint please?
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Rhianna Joseph #PrayForDemi ❤️
(@rhianna_joseph) reported
@O2 Hi I can’t get through to customer services what is going on?
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Lorraine Campbell Stinchcomb
(@Lorraine751) reported
What an absolute shambles @O2 are!! Billed me for a fraudulent phone in December, after my contract ended!Investigated the claim, yet no refund received! Spent an hour on the phone to get through, the connection was lost after 10 minutes! It’s been over a month! Poor service!
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Big Mo🍊
(@BigMoLoyal1872) reported
@lukeodenwalder1 @BRI1972 @O2 2 hours and 17 minutes, and I had to hang up, messaged the chat at 8.31, and still waiting
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frank
(@mrtuition) reported
@O2 I won’t be near a store within 360 minutes. Pls can you help further
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shona james
(@shonajames96) reported
@O2 @GreggsOfficial Never managed to get one, offer is always sold out.
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Travel Freak UK
(@travelfreakuk) reported
@O2 Hello. No, 2 phone numbers with one account and one bill. Having got hold of other handset owner yesterday, no verifications codes are being received to either number. There’s no option to specify email for 2FA with @dextofficial I receive other codes to my number without issue.
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