O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jayne Lancaster
(@e4fdfa1907a741c) reported
3 times I have changed my billing date @o2 and 3 times I've been cut off ...absolutely shocking or no customer service...I'm done ...stick y bill
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GavinC 〓〓
(@GavinCurnow) reported
@idlewildgirl @O2 Yep. It's really poor these days.
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Tomelse79
(@lufcdexter) reported
@lufcgilly @O2 Also avoid @sky, had a complaint open since July. Only team that can deal with it is the mobile case team. Who you can't ring or get transferred to !!!!
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Vicki
(@viewofavic) reported
@DanBarberTF @O2 Know the pain, Dan. Had barely any coverage for two weeks now. Have sent @O2 a DM with no response. Terrible
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Emma Carr
(@EmmaBabeyy93) reported
Another text off @O2 today to say another 5 day of no signal, taking it too 8 days now. Absolute ******* joke!! Am I **** paying this month's bill, can't use my phone for **** all can't call text or receive **** all signals bad at best of times but this is ***************
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Deedle
(@PrincessMissDee) reported
@idlewildgirl @O2 Yeah same! We’ve had people come over recently saying “oh you don’t get any signal here so you” but we’ve literally never had a problem before this summer. We used to use phone data for everything.
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Aerial Imaging South East
(@AerialimagingSE) reported
from
Gillingham, England
Hi @O2 we generally get very good service is most places, but there are two towns nearby (Hempstead and Rochester) where both me and my wife’s O2 phones show strong 4 or 5G signal, but little or no data connection. Too many users on one mast?
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Helen SD
(@nelehsd) reported
@O2 hey o2! Your mast has been broken for months and your roaming is absolutely shocking. Can I get an e-mail address to send my complain as your ‘bot’ is just going round in circles…
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Gareth Morris
(@moggy_rs) reported
Why @O2 do I still have a full 4g signal, but in the centre of Wrexham, have the ability to do NOTHING on your network without finding Wi-Fi! This has been going on far too long now! Get fixing it
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You planned this
(@_i4ani) reported
No service in hrs.. could take up to 9 days.. apparently the mast is down for my area.. quote “my area” @O2 They haven’t even resolved issues with my voicemail (no access to voicemail) on going on off about one year… they turned off data calling - cannot call o2 #Terrible
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Public Benjamin
(@PublicBenjamin) reported
@idlewildgirl @O2 I’m with o2 and 4G reception has been awful lately. In places where it was good before.
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Sarah
(@idlewildgirl) reported
I never have any signal anywhere these days @o2 please send help
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leejlewis
(@LeeJLewis) reported
from
Liverpool, England
@O2 It's an ongoing fault with "your equipment yet again in the area" fix the 4G before rolling out the 5G !!
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Toby Binstead
(@itstobyinnit) reported
@stupot74 @O2 Same today, my signal normally flushes itself down the toilet when at football, festivals or in the proximity of more than 20 people.
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Tanvir
(@Tanvir_786) reported
@O2 all I want is my PAC code I’ve been waiting for over 4 days now. Please help me!