O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 55
London, England 40
Belfast, Northern Ireland 9
Glasgow, Scotland 9
Birmingham, England 9
Hackney, England 8
Manchester, England 8
Gloucester, England 8
Southampton, England 6
Southwark, England 6
City of London, England 6
Stoke-on-Trent, England 5
Faringdon, England 5
Batley, England 4
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Reading, England 3
Gosport, England 3
Preston, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • will6310 william benstock (@will6310) reported

    @O2 Hi there I've just switch to your network yesterday as I got amazing deal but today I get a email for a bill even tho my sim card hasn't turned up yet !!!!!

  • Frugal_ways Deano... (@Frugal_ways) reported

    @O2 I was under the impression that the request had to come from a handset on the O2 network?

  • arpita07_dutta Arpita Dutta (@arpita07_dutta) reported

    Horrendous services! I tried to use a free movie coupon exactly at 2pm yesterday however it only kept loading and within a few seconds started showing out of stock @O2 @O2PriorityUK please help to get the voucher ; facing the same issue time and over!!!

  • sarah303w Sarah White (@sarah303w) reported

    @O2 I removed my sim and put it back. It did the trick. Working again. I'm not sure if others are experiencing the same thing but I didn't have service for 2 odd hours.

  • SarahLudford Sarah Ludford 🇬🇧 🇮🇪🇪🇺 🇺🇦 (@SarahLudford) reported

    I know that we in London are supposed to be spolied with our mobile coverage. But in central London - I'm on @O2 - it is hard even to get into a website on 4G, i.e when not on wifi. In Paris by contrast, web access and even Twitter is not a problem on 4G.

  • kouspxssy ruki's christmas ***** ❄️ (@kouspxssy) reported

    @O2 that my phone wasn't even blocked and today when we went back to the O2 store for the second time after yesterday we were told to wait 24 hours, and the 24 hour upgrade block was still on! great staff help in the store themselves but disgustingly incapable, unsympathetic+

  • hardgraft_uk HardGraft.co.uk (@hardgraft_uk) reported

    @o2 in Burnley no signal everywhere, even In your shop. ******* ****

  • Kyle87550379 Kyle (@Kyle87550379) reported

    @O2 @timcolledge05 O2 customer service are so thick. Young useless idiots on phone rude clueless omg idiots, I've £60 I did bank transfer to o2 missing and they dint care I'm fuming at these brainless idiots

  • JuliaSatue Julia Satué (@JuliaSatue) reported

    @O2 your employee Ismael is an absolute jewel of a guy. I couldn't top up, card not being accepted, and I really need it because I'm travelling alone tomorrow and have to be able to make a call in the event of an emergency. Ismael added £5 himself out of the goodness of his heart

  • Meganne66 Meganne (@Meganne66) reported

    @O2 is it normal procedure for you to give your customers numbers to companies like Curry's PC World? We've just had a random call from them and they stated it was our network provider who gave them our number

  • Krupa90 Krupa kanji (@Krupa90) reported

    @O2 why are you being selective on who you reply to? I’m still waiting for help and the offer will expire soon……

  • mikelankin Mike Lankin (@mikelankin) reported

    @O2 Family members with Canadian providers are getting as-expected speeds (ca. 40 Mbps), so why am I not getting the same if we’re using the same network in the same location?

  • mikelankin Mike Lankin (@mikelankin) reported

    @O2 It seems to be working now. But even with a strong 4G signal the throughput rates are very low, ca. 500 kbps. Is that right?

  • kouspxssy ruki's christmas ***** ❄️ (@kouspxssy) reported

    @O2 and your pitiful customer service staff have made this much, much more stressful than it needed to be. no compassion, no one taking the situation seriously. it's such a shame your staff in the shop are so helpful and have to work alongside such an appalling customer helpline.

  • timcolledge05 Tim Colledge (@timcolledge05) reported

    @Kyle87550379 @O2 @virginmedia As a goodwill gesture is crediting me with £18. All I want is my account closed and have no charges for a service I don’t want, nor asked. I’ve wasted hours talking to this person

Map Check Current Status