O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Blackburn, England 28
Glasgow, Scotland 25
High Blantyre, Scotland 14
Manchester, England 13
Batley, England 13
Halifax, England 12
Hackney, England 12
Hammersmith, England 9
Birmingham, England 8
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
City of Westminster, England 4
Belfast, Northern Ireland 4
Oldbury, England 4
Bristol, England 4
Airdrie, Scotland 4
Sheffield, England 4
Colchester, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3
Edinburgh, Scotland 2
North Shields, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • lizbth_geeks Weaponised sarcasm (@lizbth_geeks) reported

    @O2 I'll have to call them back regardless in order to cancel my contract, meaning yet another half hour of hold music. It's probably worth shopping around at this point.

  • LulachTheSimple Peter Barlow, Non heri natus sum🏴󠁧󠁢󠁳󠁣󠁴󠁿💚💙 (@LulachTheSimple) reported

    ....oooh, I'm such a bad boy! Actually, before I switched to another network an @O2 agent told me on the phone that they'd collect any final amount owing via my DD.

  • Shush72162972 Shush (@Shush72162972) reported

    @O2 A hold function or queue function would help that but you don't provide either so it's not possible for them to get to my call as it won't connect.

  • HarleyHolland7 Harley Holland (@HarleyHolland7) reported

    @O2 I need to change ownership of an account in order to keep the same number when I change sim. I’ve called customer service and they told me to make an account, how can I do this when the number I use is linked to the account I need to change ownership for ? Useless.

  • matthewadamhunt Matthew Hunt 💙 (@matthewadamhunt) reported

    @VodafoneUK just thought I'd say goodbye. Been a customer for ears. Yet, tried to call to discuss renewing contract but can never get through. I want to talk to human, Nora chat bot. @O2 here I come

  • Shush72162972 Shush (@Shush72162972) reported

    @O2 are your phone lines down? Attempting to call and get "it has not been possible to connect your call please try again later" Also attempted to use the chat facility but it advises messaging not available.

  • erawnomiS Simon (@erawnomiS) reported

    @O2 You can help by increasing signal around the YO18RZ location as stated above

  • LinTheGin1 Lin_The_Gin (@LinTheGin1) reported

    @O2 recently returned from Spain, but texts I am recieving are atill shwoing as intetnational calls. Have restarted my phone (S21) and reset networks but to no avail. Seen others with same problem on o2 forums. Whats the issue?

  • ChristineGardn1 Music Lover and Bunny Hugger Ⓥ (@ChristineGardn1) reported

    @EtherealflowerL @O2 Wtf @O2 sort this 💩 out

  • OlafSearson Olaf 💙 (@OlafSearson) reported

    Hi @O2 I am trying to give you a pac code to join the network but cannot get through. I am unable to use myo2 as the email address used on the account is incorrect (I did this through a Virgin Media telesales agent). Can you help?

  • inoneofthestars Luci | DlLUC HAVER🍒 (@inoneofthestars) reported

    @EtherealflowerL @O2 I dmed them and they haven't answered either 🥲 hope my phone works soon cuz wtf is this

  • lisanboy3 Lisa 🦋 (@lisanboy3) reported

    10 days my sons been without his SIM card working due to an issue at @O2 and still it isn't working despite numerous phone calls, seeing as they've cancelled the contract by mistake then billed me for it, they're getting the phone back to them!! #SickToTheBackTeeth

  • aurb Julie stubbs (@aurb) reported

    @O2 @o2 your customer services lie

  • NaturalTouchuk Touched heart🙌🏽❤️️ (@NaturalTouchuk) reported

    @O2 thanks for leaving me on hold for 60min only to hang up on me as I came through to your call centre. One of the many reasons why I’m cancelling with @O2

  • highburyhartley Chris Hartley (@highburyhartley) reported

    @O2 has the worst customer care line I have ever experienced. Wait times are currently over an hour.... And, genuinely, the automated voice gives the option: "If you have an urgent or complicated query, please press 1 now." If you press 1 - you're disconnected!

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