O2 Outage Map
The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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mi manca Sanremo 🎶 (@missingSanremo) reported. @O2 I keep using your bad network due to priority and it's been weeks that it won't let me even access it. I called your customer service repeatedly and they have no idea what's going on. I'll give it 2 more days and then my husband, parents and I will switch to @EE
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John Burrows (@John34968211) reported@O2 Phone and internet work Wats app works Text and I messages don’t Whether sending or receiving Been trying to fix for over 2 months Slowly losing my head
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Shammoz (@Shammoz) reported@missingSanremo @O2 I wouldn';t hold our breath. New sim received 10 days ago, wont activate.. they are next to USELESS and really have Zero customer care. Cancelled it, going to gifgaff.
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The Nezir (@The_Nezir) reported@O2 Interestingly, three months ago, on the same day, I transferred both of my SIM cards to O2, installed eSIMs in two new iPhone Airs, both with the same iOS version. I carry both with me, and while one works perfectly, the other doesn't. When I told this to the service technician,
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WOGA basement (@cameliacrave) reported@AbiMartinAbiga1 @O2 wait lowkey try restarting your phone, if that doesn't work then 💔💔
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Victoria 🦊 (@VickiMilly) reported@iz__zy @O2 I been on the phone with two different people for like an hour. None of their fixes work and even they're frustrated. I've now been referred to technical support.
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Scott Le Crass (@le_crass) reportedAppalling service from @O2 - on phone for nearly an hour only to be cut off and not called back
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DavidDunninguk (@daviddunninguk) reportedFrom recent journeys stretching from Edinburgh to Hastings it is clear the @O2 problem is not just in #york The signal strength and reliability is at an all time low. The company is gaslighting customers and I for one have had enough. Switching providers asap.
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NorthBankScott (@GunnerScott86) reported@O2 Oh no this was different. Everytime I spoke he put me on mute. When I asked him to relay what I had said he couldn’t tell me. He was putting me on mute and not listening. Your entire service has been absolutely shocking since the merge with Virgin. Can’t even get signal
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Shammoz (@Shammoz) reported@O2 2 weeks ago I ordered a Rolling Sim only plan from you. Sim arrived 3 days later. Its now day 10 and we cannot make calls or texts because the plan you sold is broken. WHY? Do I need to go to @Ofcom to report you or are you going to fix it? Selling deals you cannot provide.
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Caroline McDonnell (@sweetiepiecaz) reported@O2 this is why I left o2. My partner has a business and his customers are saying they can't get through to him. It has been over a week. The £10 refund is not enough. Can you just fix the mast please?
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Fraser Cornwall🦈 (@cornwall_fraser) reported@EnglandRugby @O2 15 min delay would help. Think I’m gonna make it with train now moving but will be tight
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Alwyn Williams (@AlwynLFC) reported@angelazhay @EnglandRugby @O2 Obviously still not 100% fit but you never know with borewick
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John Burrows (@John34968211) reported@O2 I’ve done that You are looking into it so say👀👀👀 I am the account holder 2 months and more you’ve failed to fix this issue👀👀👀
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Eddy Crowe (@EddyCrowe) reported@DelBoy80s @EnglandRugby @O2 LEAVE JVP alone have someone else to have a go at it’s boring now what’s JVP done to you he’s better than slow spencer