O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 30
Blackburn, England 23
Glasgow, Scotland 13
Manchester, England 12
Birmingham, England 8
Belfast, Northern Ireland 7
Gloucester, England 7
Southport, England 5
Hammersmith, England 5
Halifax, England 5
Todmorden, England 4
York, England 4
Faringdon, England 4
Edinburgh, Scotland 3
Reading, England 3
Southwark, England 3
Swindon, England 3
Batley, England 3
Oldbury, England 3
Southminster, England 3
City of London, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Hackney, England 3
Waterlooville, England 2
Barnet, England 2
Northampton, England 2
Nottingham, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • BillionsShoki Shoki Billions (@BillionsShoki) reported

    @Prince_II My lord please tell davido about me, I'm a strong fan since davido started this music.. I have never left him.. @O2 30BG help a brother

  • emmmajosephx emmajoseph (@emmmajosephx) reported

    @O2 customer service is shocking. I’ve had two of the rudest agents. Who put you on hold then hang up. Also what’s the point in a security question, when you then want to send a text message and be given the code?? It literally says scam alert. So why would I give it out!

  • BillionsShoki Shoki Billions (@BillionsShoki) reported

    @Prince_II My lord please tell davido about me, I'm a strong fan since davido started this music.. I have never left him.. @O2 30BG help a brother

  • mlh28 ~~Marie~~ (@mlh28) reported

    @O2 As requested I sent you a DM yesterday at 11am, you replied asking for my details which I have now gone through 5 times. I am still awaiting your response. This isn’t acceptable customer service. I was told I was being put through to a manager and then got no response!

  • dburrows David Burrows (@dburrows) reported

    Mobile signal is out this morning, no signal for anyone around here Go to O2 website, asks me to register for “My Network Portal” to track status of the network Try to register, it wants to verify my mobile number so sends me a text message. Do you see the problem here @O2 ?

  • Money__Tips Money__Tips (@Money__Tips) reported

    @mikeseat @O2 I’m just an angry man on a keyboard and I don’t give a ****

  • BillionsShoki Shoki Billions (@BillionsShoki) reported

    @Prince_II My lord please tell davido about me, I'm a strong fan since davido started this music.. I have never left him.. @O2 30BG help a brother

  • bgibson85 Ben Gibson (@bgibson85) reported

    @O2 had no service on my phone since Saturday AM. Called in store yesterday and was assured it was sorted, 24 hrs later still wasn’t sorted so phoned… said it would be fixed in next couple of hours and still not working. Can somebody help please?

  • _liberttty Lib (@_liberttty) reported

    @O2 Hi I’ve been trying to transfer old number to new O2 sim for a week now with no luck. Online O2 form fails, spoke to an advisor via phone call who said they would transfer by EOD today and still nothing. Please help.

  • Mminimen Margaret💞 (@Mminimen) reported

    Just beware everyone if buying a mobile phone from @MPD_Online check they can actually connect your service first now on day 11 of a new @O2 contract there not able to connect keep telling us connection is pending after 11 days you’d be forgiven for thinking it will never connect

  • FiWearsVintage Fifi #FBPE #GTTO #FBPPR 🇪🇺 💙♿️ (@FiWearsVintage) reported

    In 2022 are we still expecting people with disabilities to miss the stuff that that everyone else can enjoy because a venue carrying the @O2 brand cannot find a way to get them in. Beer barrels get up there, how? Service lift? /3 #AccessAble

  • tishkebab1983 Tasha Gregøry (@tishkebab1983) reported

    @o2 my signal has been down now for two days what’s happening 😞

  • caroline371 Caroline Corkery (@caroline371) reported

    @O2 My signal has been down for a few days and the network checker suggests it may be down until 4th March. Will there be any discount on the bill due to this outage?

  • Davidrwkellett David Kellett BSc (@Davidrwkellett) reported

    @O2 I cannot DM you off the mobile as i never used the Sim. As i never needed it in the first place. I was told the sim and account is closed and i would get a refund, but it hasn’t appeared yet.

  • darrenref1 Darren Wilson (@darrenref1) reported

    Pretty much had it with @Apple #iphone11pro and @O2. Think it might be time to move on after all these years. Phone shuts itself down about 50 times a day, disconnects itself from Bluetooth, hangs up on people and is slower than a snail. It slows, stalls and crashes on everything

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