O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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CH Security
(@chsecsolutions) reported
@O2 Something's altered on your network over the last few weeks with customers reporting unable to access #CCTV systems except from on a #WifiNetwork It's been proven not to br a porting / system issue as other networks can still access the same system Please advise Thanks
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Peter Richardson
(@ptrichardsonuk) reported
@O2 Hi. Just moved house and the signal checker on offcom said the signal would be fine, buts its really poor on both of our phones, around -110dBm. SR8 1BX - Please could you check if there are any issues with the local towers?
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Levi Fitton
(@Levi_Fitton) reported
@O2 still no phone, no update and no response to my my complaint email sent last week.. Customer service from O2 is absolutely dreadful!
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OAP
(@Propermister89) reported
@O2 Hello I paid my bill yesterday and I haven’t had 4G or service all day. No idea what’s going on, I’ve got to say I never had these problems with Three.
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Dione Crook
(@DioneCrook) reported
@O2 is anyone else having issues with their services as mine are all down can’t get access to anything and they were fine earlier today
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Ethekid
(@r6yammy) reported
@O2 just done a sim swap on the wrong number. Can someone help please??
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CH Security
(@chsecsolutions) reported
@O2 Something's altered on your network over the last few weeks with customers reporting unable to access CCTV systems except from on a #WifiNetwork It's been proven not to br a porting / system issue as other networks can still access the same system Please advise Thanks
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Nirvair
(@nivgill) reported
@O2 hi, I have a virgin media account and an o2 mobile - I’ve tried upgrading to Volt via the my o2 app and VM - been told to wait 14 days but it’s now been 28. Can you help?
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yas ➐
(@superstaryas7) reported
@virginmedia OK, got u, thanks. Also, I'm now an @O2 customer and I received an email saying 'volt benefits are now active'. When should I expect to get my broadband package upgraded from M350 to M500? I'm eligible btw.
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TeresaMcCuskerMallon
(@t_mc_cusker) reported
@O2 I’m trying to use my priority code for Apple Music and it’s not working. Can I get this sorted please
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BM_UTD
(@bhavin_9999) reported
@O2, I'm on the priority app, I got my QR code for Gregg's, but when I reached the store nearby Archway station on London at 3pm, the store was closed and I was unable to use my voucher please help me, I tried calling the store too but no one was picking up.
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Magso
(@magso5) reported
I've been with @O2 for as long as I've had a mobile phone, never had to contact customer service before this week and I have to say my experience has been nothing short of appalling. #o2
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Magso
(@magso5) reported
@Riojabob @O2 @vodafone I'm in tears now trying to get my issue sorted and getting absolutely nowhere.
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Dione Crook
(@DioneCrook) reported
@O2 anyone else having service issues I have literally no access to any of my services and they were fine earlier today
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Nav
(@OfTheWind1984) reported
@O2 you are not available 24/7 on the app, it's hasn't worked for months. No queuing, apparently all your agents are always busy. Also since when did next day delivery from Friday become deliver on a Monday? Have to miss work now. Your service has fallen behind GiffGaff. POOR!