O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 29
London, England 26
Blackburn, England 22
Batley, England 13
Hammersmith, England 9
Manchester, England 8
Halifax, England 7
Hackney, England 7
Sheffield, England 6
Ventnor, England 6
Belfast, Northern Ireland 5
Portsmouth, England 5
Hebden Bridge, England 5
Leeds, England 4
Birmingham, England 4
Airdrie, Scotland 3
Brighton, England 3
Nottingham, England 3
Bristol, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Hemel Hempstead, England 2
Liverpool, England 2
Hamilton, Scotland 2
Rotherham, England 2
Godalming, England 2
High Blantyre, Scotland 2
City of Westminster, England 2
Chichester, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • djgrantrichards Spruce Lee (@djgrantrichards) reported

    18yrs of being with @O2 & I've never had such a comedy of events trying to get my tablet fixed that totally glitched out on me. 2wks in, 6 lies, hrs of online chat & Glen from customer support sending me a verification code to my broke tablet I was chasing up

  • m7hompson Matty Thompson (@m7hompson) reported from Ipswich District, England

    What’s the deal @O2 trying to make an insurance claim but been on the phone for 45mins and spoken to 5 different advisors which keep telling me there going to transfer me through, is this something that can’t be down in the #o2 shop?

  • Peechree PeteThompson (@Peechree) reported

    @O2 I’m having problems with a default on my credit report which should not be there. It’s costing me my mortgage and I need it sorted as a matter of urgency. Please can you respond to my DM’s

  • GKSimmo Josh (@GKSimmo) reported

    @O2 Is it normal for your call handlers to put the phone down on customers mid-sentence? Incredibly rude! #o2

  • donnaturnbull14 donna turnbull (@donnaturnbull14) reported

    @O2 can someone please help me

  • FoxFyrePhotos 𝔸𝕟𝕚𝕥𝕒 ℝ𝕠𝕓𝕖𝕣𝕥𝕤 🦊 🔥 📸 #KidneyStrong (@FoxFyrePhotos) reported

    @O2 If I choose Amazon Prime as my included freebie for my new phone contract & I am already running a month's trial, do I have to wait until the trial runs out, cancel it, then claim my 6 free months after it has been cancelled?

  • lisaworcester14 Lisa (@lisaworcester14) reported

    @O2 Your poor home workers seem to all need to put me on hold for ages while they re-start their computers due to technical difficulties/make a cup of tea/skive off!!!!

  • MindBlo70381492 Mind Blower (@MindBlo70381492) reported

    @O2 2 days after cancellation and still no refund. What a rubbish company you are. Refund the money you should have when you cancelled my order. Requested a call from a customer service manager twice over 48 hours ago. Never received the call still haven't received a refund. Why?

  • TonyBro42935804 Tony Brown (@TonyBro42935804) reported

    @VodafoneUK Hi Charlotte My wife is not on Twitter but I can DM you on here with her details. She has spoken to Customer Service this morning and they can’t even give an estimated date and said that it was due to a stock issue from @Apple but yet @O2 can still send customers one in 3 weeks??

  • iologwilym Iolo Gwilym (@iologwilym) reported

    @O2 no signal all day in the LL55 area. Any timescale on fixing it?

  • ClaudineStanbu1 Claudine Stanbury (@ClaudineStanbu1) reported

    @O2 from July I've been having network issues constantly on WiFi calling. Got through to Customer Services only to be cut off. Really! I have to wfh just like you and still have give 110%😡

  • humps74 The Humps (@humps74) reported

    @O2 hello O2 For 3 days now I've tried to order from your website but it's website has a problem and won't except the order. Quite simply do you want the sale or not? Plenty of other service providers out there. Your call - pun intended!

  • osborneelectric Osborne Electrical (@osborneelectric) reported

    @O2 It's not good. Today working in Guildford I have H+ and it's slow. I'm in a town and that's all we get!?

  • beccapotato1993 A Christmas Potato🥔🎄 (@beccapotato1993) reported

    @O2 Just waited 40 minutes on hold, finally got through. They have been emailing an account which I don't have access to. Its an o2 email and there's no way to check it. They have been waiting for me to accept the quote so I've just done that on the phone now. Thanks for your help

  • JessiccaTeanby Jessicca Teanby (@JessiccaTeanby) reported

    @O2 Still the same today saying emergency calls. Ive done everything in your guide still no good.

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