O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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The Irish starvation
(@realirish) reported
@O2 Your network in Derry no longer has enough data bandwidth for users. No delivery of a new sim card either.
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Godwin Stewart
(@grshorwich) reported
from
Lea Town, England
@psychomania666 @O2 And of course on 3G you do get a reasonable signal but no actual data throughput...
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King Faty
(@KINGFATY45) reported
@O2 can you help me with a stac code please
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Jonny Robbo
(@robbo_jonny) reported
@O2 impossible to contact a communications company without waiting for years on the phone. Why do you not have an email address for customer service?
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Richard Hofman
(@RichardHofman33) reported
@O2 Hello, please because there is no more chat support on the O2 website to get information, so I'm using the opportunity to ask O2 this way. Please, I want to get PAC code but it's not coming the way you have shown on the web. I don't want to leave O2 but only get the PAC code.
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Richard
(@Richardisbanned) reported
@O2 why is my internet permanently shite why do I pay for a service I don’t get
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Mark McCourt
(@EmathsUK) reported
@O2 No matter how many times I convince myself that your customer service can get no worse, you once again prove me wrong. If you're going to save money by forcing your call centre staff to work from home, perhaps give them systems that don't hang up on customers mid call.
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Jvon udine
(@JvonJvon) reported
@O2 I cancelled my contract and said I wanted to keep my phone as pay as you go which the guy said he would send another sim to do the exchange and I never got the sim and till date nothing I called now for a puk code only to be told I can’t get one cause my contract is cancelled
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seanohalloran
(@seanohalloran) reported
@O2 simply the worst customer experience. Been trying to give you money for an upgrade since 9.30 am. Every customer touchpoint is broken. Payments, MyO2, update my details, customer service, chat, phone menus - everything!! ******* shambles. Any other networks want my business?
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Kerry Mills
(@Kerryannemills) reported
@O2 - def the worst customer service ever. 3 hrs of my life and then get cut off🤯 Please sort out your phone lines 🤬
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Phil Richards
(@therealphil) reported
@O2 I have tried to contact your customer service line on 202. I get through and am told there may be a wait of half an hour. Instead of the call continuing I am told goodbye and the call terminates. Your customer service is terrible!!
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djlangley
(@djlangley) reported
@LutzSchueler I’m already speaking to @o2 to try and get support but I’d like to ask you why you launched Volt without proper systems to deliver or training for your staff?
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REBECCA WORRALL
(@REBECCAWORRALL4) reported
@virginmedia @O2 hiya, I am a virgin and o2 customer and looking into virgin bolt but it won’t recognise I’m a customer of both companies.
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LouLouAbz
(@loulouabz) reported
@O2 no service in Banchory High Street for a week now - will this be fixed? AB31
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PsychoMania
(@psychomania666) reported
@grshorwich @O2 Very true. Burnley has always had shockingly poor 4G & 3G on O2 in the town centre.