1. Home
  2. ❯
  3. Companies
  4. ❯
  5. O2
  6. ❯
  7. Outage Map
O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More
Check Current Status

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 192
Tonbridge, England 1
Queensbury, England 2
Oxford, England 4
Batley, England 8
Evesham, England 1
Wilmslow, England 1
Swansea, Wales 3
Milton Keynes, England 3
Oakham, England 1
Glasgow, Scotland 15
Oldbury, England 4
Luton, England 4
Bradford, England 3
City of London, England 8
Hailsham, England 2
High Wycombe, England 2
Kingston upon Thames, England 1
Halifax, England 5
Birmingham, England 14
London, England 51
Hammersmith, England 7
Preston, England 3
Belfast, Northern Ireland 7
Enfield Town, England 2
Exeter, England 3
Carterton, England 1
Cheltenham, England 1
Manchester, England 14
Maidenhead, England 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • connordlwilson
    Connor Wilson (@connordlwilson) reported

    @O2 Help! Im receiving emails regarding new orders for contracts which I did not purchase? I think I must have been hacked?

  • JoeGibbs2
    Joe Gibbs (@JoeGibbs2) reported

    @O2 To many phone calls to an automated switched board to eventually get through to Somone to not have this sorted multiple times is so poor . I’ve been told today it could take up 7 days to which I’ve said if not sorted in next 2 days I’m closing my contract and going back to three

  • KatieC_says
    Katie Crombie (@KatieC_says) reported

    Hi @O2 Hi, I emailed my complaint in a week ago tomorrow and there has been no acknowledgement nor reply. Is this usual? I used the complaint review service email address.

  • londonwalther
    Walt (@londonwalther) reported

    @O2 I ordered an iPhone in February - received a fake plastic device and have spent 8 hours over 10 calls with the support team to try to resolve this with no luck. Absolutely terrible service from O2 ! Day 36 #day36 #o2customerservice

  • deleteduser2007
    Deleted (@deleteduser2007) reported

    @virginmedia @LutzSchueler @O2 now I’ve got some guy called Dinesh who claims to be a complaints manager who doesn’t understand my complaint at all who is wasting time I asked for your resolutions team to contact me!!!

  • mobynick303
    Nick A (@mobynick303) reported

    @O2 hi, I have been reporting for the last 3 weeks of connectivity issues ( ie no connectivity) in the NG4 area and still keeps coming back as 'no issue'- there is no obvious way of escalating this, how do I go on?

  • Hey_Judexx
    ✨Hey_Jude ⫩✨ (@Hey_Judexx) reported

    @nikkiwba @O2 I’ve had a problem with them since January. been a customer for ?30? Years. Ordered new phone in Jan. not delivered. They’re charging me for it. Every time I phone I have to go through the whole story. many phone calls. One was 2 hrs and a couple of others for a hour or more

  • Greyadder
    Graham (@Greyadder) reported

    @O2 can you help pls

  • lilith15016
    Lilith Tuylor (@lilith15016) reported

    @O2 O2 make it almost impossible to access the site. Poor signal, no customer care, and customers are tolerated, not welcome.

  • krimestyles
    krimestyles🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@krimestyles) reported

    @O2 comms ombudsman you provide after deadlock complaint doesn’t deal with you. £491 you’ve taken out my account for a FREE sim I didn’t even receive . Called loads of times to be met with ignorance and no resolution. Get me my money back

  • Colin_H1972
    Colin H (@Colin_H1972) reported

    @Joff_L @O2 Upgrade offers are never good. Was cheaper for me to go to PAYG than upgrade to the deal they offered me on my SIMO plan.

  • Sharonh10546839
    Sharon harrison (@Sharonh10546839) reported

    @O2 why is customer service appalling account was cancelled and still getting charged

  • filmAlive
    Andrew Walker (@filmAlive) reported

    @O2 got a new Pay as you go SIM card. It's not expired and my phone shows a signal, but when I register the number so I can then top up etc the verification codes aren't coming through. Any advise?

  • Bradleyyy98
    B. (@Bradleyyy98) reported

    @O2 Customer service is absolutely horrendous. Call up regarding my locked account, had this issue since 18th of March. The cheek of the lady to try and sell me an Apple Watch. 😬

  • Almamari1095042
    o.0 (@Almamari1095042) reported

    @O2 Do you know what the problem with O2 is? They're always lying. I requested a refund on March 3rd, and they told me that since the amount was large, it would take 7 to 10 days, then 14 days, and to this day they haven't refunded me. What's the solution?

Check Current Status