O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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E-mail
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Stuart
(@IanStualiv) reported
@O2 I have had the worst customer service from you 3 weeks waiting for a call which you have told me 3 times I will get a call within 48 hours awful
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🥷🏾
(@ILoveMagnums) reported
@O2 worst network ever. Struggle to use data anywhere in London. Can’t wait til my contract is over. 😤😤😤
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gracie 🍄
(@gracejpg_) reported
@O2 hi this number keeps calling me. Showing as o2 in Google. Can you help? 0330 303 5315
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Treehk
(@Treehk2) reported
@cherrydoll1 @O2 Only 30 minutes. It’s usually way longer. They provide a terrible service.
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B
(@Belothie) reported
Why do some companies have such terrible customer service?? I’m talking about you @O2. I am STILL waiting on a response.
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Jake Hanrahan
(@Jake_Hanrahan) reported
@O2 No I’ve not changed anything. You’ve sent me a letter about early settlement of my contract? Something I never asked for.
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B
(@Belothie) reported
@O2 I am still waiting on a response. This is taking far too long, it is beyond frustrating for a time-sensitive issue!
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jess
(@polarized_hes) reported
@O2 I just landed in Italy and I'm on emergency calls only?? I was in Bulgaria 2 weeks ago and it was working fine. What am I doing wrong
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Jonathan Waller
(@middlenameHenry) reported
@O2 O2 customer wishing to upgrade but having problems - want to speak to an advisor online as cannot use mobile, how do I do that?
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Treehk
(@Treehk2) reported
@O2 @Melissa311213 More excuses O2 for your dreadful service. Just not good enough. #service #Disgraceful
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Treehk
(@Treehk2) reported
@XL_Consultant @O2 Good luck! I’ve just about given up. Shocking service.
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kitty
(@hemmingspleaze) reported
@O2 Hello, I haven’t had phone service since yesterday morning. East London, E3 area. I’ve seen on the website that they’re fixing a mast? Any ETA on when I’ll be done?
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ON JAAAAAHMINUS 🐈💫
(@JustDewy_) reported
@O2 customer service is a pile of dogshit.
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Treehk
(@Treehk2) reported
@Georgia65489669 @O2 Snap. Exactly the same. They are the worst.
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melissa
(@mlittlewood24) reported
@O2 I’ve picked up my new phone today and was told to just put the 5g sim in and it will work however I have no service so can only use my device on Wi-Fi?
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