O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 30
Blackburn, England 27
Glasgow, Scotland 23
High Blantyre, Scotland 14
Halifax, England 12
Hammersmith, England 10
Manchester, England 10
Batley, England 10
Birmingham, England 8
Hackney, England 8
Belfast, Northern Ireland 5
York, England 4
Airdrie, Scotland 4
Dungannon, Northern Ireland 3
Norwich, England 3
Hemel Hempstead, England 3
Chichester, England 3
Southall, England 3
City of London, England 3
City of Westminster, England 3
Bristol, England 3
Todmorden, England 3
Nottingham, England 3
Leeds, England 3
Sheffield, England 3
Brighton, England 2
Bournemouth, England 2
Ryde, England 2
High Wycombe, England 2
Newcastle upon Tyne, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • LloydKendrick6 Lloyd Kendrick (@LloydKendrick6) reported

    @O2 @AbieeOliver THE worst customer service I have ever had to deal with. Website is abysmal. Designed to send you round in circles with a problem. Trying everything possible to stop you being able to speak to someone. Would implore anyone to use another service as this entire company is outdated

  • Samanth70389024 Samantha (@Samanth70389024) reported

    @O2 Think it's been sorted out now after I was called basically a lier on live chat I'm sorry but I have evidence which you can see two clearly diffrent days I don't appreciate that I'm getting blamed for your technical issue

  • oliversdadster Paul Schofield (@oliversdadster) reported

    @O2 Ending one contract, finding out how long on the others and find out why all lines of communication are not working.

  • painterDi Di Drummond (@painterDi) reported

    Anyone receiving odd calls re illegal internet activity/disconnection on @O2 network?

  • YoungMindsZW Jonathan Makombe (@YoungMindsZW) reported

    @O2 worst network in the uk

  • oliversdadster Paul Schofield (@oliversdadster) reported

    @O2 if your phone lines, App and website don’t work. How do expect me to contact you. Joke of a network

  • _OfficialWils Wils. (@_OfficialWils) reported

    @O2 Had great customer experience and a speedy replacement phone delivered this morning before 9am. Thank you 👏🏻

  • CazCronin Caz Cronin (@CazCronin) reported

    @O2 Wifi calling doesnt work. I keep missing medical appointments because of YOU.

  • DanDeDooDah DanDaMan (@DanDeDooDah) reported

    @O2 8 years, 5 accounts, over £220 spent a month. Customer service failures are 1 thing but I’ll be starting legal proceedings today. Your handling of fraud is disgusting. God help us all when the 2 worst service companies join forces. Good luck @virginmedia

  • ItsJamieIRL ItsJamieIRL (@ItsJamieIRL) reported

    Would be amazing day if @SkyUK broadband and @O2 mobile network actually both worked at the same time without the constant signal losses ALL THE TIME. It’s really starting to piss me off. What the hell do I even pay for? Past few months have been the worst.

  • djellicon Djellicon (@djellicon) reported

    @virginmedia @O2 #vmo2 well done for joining forces seeing as I have no broadband today and my phone signal at home is so shocking I can't use it for anything. Thanks.

  • fit_as_fuc Jason Williamson (@fit_as_fuc) reported

    Ello @O2 I’ve used all of my data this month because the wifi in this house is ****, so technically not my fault.

  • SaintTheJase whatever (@SaintTheJase) reported

    @O2 Hmm, having to deal with CS over chat, where I logged into my account to connect and am being asked security questions for something that just needs to be pushed to the network team. This merger is going badly already, like VirginMedia levels of customer supports

  • mark_nelis Mark Nelis (@mark_nelis) reported

    @O2 what is going on in Paignton! Lost loads of business due to signal failure!

  • Hodgson_Darren Darren Hodgson (@Hodgson_Darren) reported

    @O2 @o2businessuk any idea when you're going to fix the issue with the tower in Stamford, Lincs please? Rubbish call signal for a couple of weeks now.

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