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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 170
Coventry, England 1
Manchester, England 9
London, England 30
Birmingham, England 9
Crieff, Scotland 2
Farnborough, England 2
Sheffield, England 2
Kingston upon Hull, England 1
Chatham, England 2
Edinburgh, Scotland 3
Leicester, England 3
Hackney, England 6
Cowes, England 2
Belfast, Northern Ireland 4
Petersfield, England 1
Leeds, England 3
City of Westminster, England 2
City of London, England 5
Winchester, England 1
Stratford-upon-Avon, England 1
Fleet, England 1
Southport, England 1
Blackpool, England 1
Halifax, England 10
Cleveleys, England 1
York, England 1
Goole, England 1
Stirling, Scotland 1
Holmfirth, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Melvin23Rob
    Robert Melvin (@Melvin23Rob) reported

    @O2 My wife is switching to you today, something hasn't worked, getting increasingly annoyed as, with the phone not working she can't contact you. Apparently was going to be a quick thing. This is not resulting in a pleasant evening for me.

  • waterson_mike
    Mike Waterson (@waterson_mike) reported

    @1stSimona @O2 Go onto it d mobile ..cheaper for exactly same contract plus customer service miles better ...been with virgin all my life but since they merged with o2 not the same ...absolute terrible me my mam.n wife left now save £24 pm between us same contracts ...mobile speed much faster

  • lipsyfry
    Tim Fry (@lipsyfry) reported

    @O2 **** network do not waste your money

  • Lord_Viridis
    Viridis (@Lord_Viridis) reported

    @kirstygc1 @O2 Hasn't worked for months if honest, I told them about the fault 4 months ago and they still won't fix it as it only affects % of customers. It's shocking. Look through my old posts to O2 to see how bad. There's even a ticket open ref CIT-A390334 about it, never called me back

  • AuklandBen
    Ben Aukland (@AuklandBen) reported

    @SteveFurni7742 @O2 @ryjeasterbrook 2 hours and they out the phone down in me

  • Philysmok
    TopBoy Gooner (@Philysmok) reported

    @O2 why is or App so bad I can’t raise a complaint I can’t cancel orders that were made by mistake because your app is completely rubbish. Also I was trying to raise a complaint but your agent end the chat why is this???

  • clairenestor
    Claire Nestor (@clairenestor) reported

    @O2 why is is so hard to actually get help when you need it, Ive been in store and also made at least 6 calls to customer service have basically been lied to every time and still no closer to solving my issue 😩

  • bigdave22003388
    Dave (@bigdave22003388) reported

    @O2 customer service is an absolute joke nearly 3 hours on hold on the online chat for time to raise up to 122 minutes again gone downhill since joining @virginmedia

  • ellisadamant
    Ellis Adams (@ellisadamant) reported

    @Ofcom @O2 Just tried to port my number away from o2. The method via text doesn't work. You can't do it via your o2 account on the website and the phone method closes at 21:00. 02 service is pathetic and designed to keep you on their network. FIX IT.

  • JamieDaltry
    Jamie Daltry (@JamieDaltry) reported

    @O2 Why when I google O2 am I confronted with a Virgin login page. I am, for my sins signed with Virgin for broadband, when it works it’s ok. When it doesn’t, it’s a similar nightmare. Same impossible log on procedure, MI5 levels of security I just want access to my emails and bills.

  • Stephen1494712
    Stephen (@Stephen1494712) reported

    @O2 Finally got it sorted. You guys need to fix your payment system, the email verification for login doesn’t work properly and when login finally works it automatically attempts to take payment on whatever wallet shows then fails. Then login has to be attempted again. And fails.

  • olamultimilli
    baba (@olamultimilli) reported

    @O2 @O2 A DM won’t fix what’s been ignored for months. This is public so there’s a record. I will DM but I expect a resolution instantly, not another “we’re looking into it.” CISAS case #713631. Credit file still wrong.

  • Lord_Viridis
    Viridis (@Lord_Viridis) reported

    @O2 @alibongo54 Hahahaha oh my god. FIX YOUR APP. ITS NOT US. Ticket ref CIT-A390334

  • Oluebube49496
    Oluebube (@Oluebube49496) reported

    @O2 I am currently in Nigeria and my O2 UK SIM is showing “Emergency calls only.” I have already tried: restarting the phone, enabling roaming, manually selecting partner networks such as MTN and Airtel, and changing network modes.

  • RizzerRose
    Christopher Rose (@RizzerRose) reported

    @O2 customer service is awful staff poorly trained and up to one hour and thirty minutes just to upgrade if you’re an existing customer go to a new provider

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