O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Edwards
(@PeteEds78) reported
@O2 can someone message me please regarding a payment taken for an Amazon Music subscription that I've never subscribed for All your agents are apparently busy
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H@YL£S
(@Haylesofficial) reported
@O2 since the merge with virgin the service is appalling no poor connection everywhere and barely get service
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ErinT
(@ErinTWB) reported
@O2 whats going on? I have signal but neither calls, texts or mobile data is working.!!!! Using free wifi to write this from simewhere nearby
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_DM
(@voyle71) reported
@O2 2 accounts opened fraudulently in my name.I’ve now called multiple times, visited O2 store & filed with fraud dept-still getting notice of enforcement letters threatening me. I’m not an O2 customer! Credit rating now seriously affected.Just give me a number to call for help!
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Liam Williams
(@LiamWilliams19) reported
@O2 how many people can 1 O2 customer fast track at the O2 arena for a concert?
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Zoe Keogh
(@positivemummy1) reported
@O2 I presume no one is bothering to look at this despite me sending the DM! You have all the information to resolve this issue! An absolute disgrace of a company.
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john harvey
(@jjhpinto) reported
@O2 easily the worst network in the U.K. total fall from grace. 1hr on the phone today for the 3rd time trying to get my PAC working. Retentions to CS, back to retentions back to CS who tried to pass me back. Total **** show. Promised call back at 3pm…..I’ll wait shall I?
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Stephen Evans
(@jsdevans) reported
What a way to deal with customer complaints. Hide behind email sent in error. Goodbye @O2 Goodbye @virginmedia . @LutzSchueler you should be embarrassed how your team fail to deal with complaints. You picked the wrong one, I'm not going away
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Amy Newton
(@Ajnewt1995) reported
@O2 Travelling up and down the country often and I get E or at best 3G
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YT: baloves28
(@buxxbambi) reported
@O2 I want to cancel my accessory order but can’t log in (says I don’t have an account) and I’m being asked for a security answer on the phone for a security question that the automated assistant hasn’t told me
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Nathaniel Mead
(@nathanielmead) reported
@O2 after an hour of being on hold to customer services and another half hour going round in circles using Live Chat this is my last hope. It should be a fairly simple question. I'm using a Refresh Tariff, can I upgrade now using Switch Up?
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Lee Sabatina
(@sabatil25) reported
@O2 Just like to say a big thank you to a member of your staff at your Widnes store. Went in today because of a problem with my SIM card. Checked and replaced within minutes. No fuss, just good customer service. Didn't get the lads name unfortunately, but he was brilliant.
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mandy davis
(@bopeep72) reported
@SkyUK @O2 Is there a problem in Dh61ph. No internet , 4g not working and no phone signal .
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John
(@KeaneJohn69) reported
@O2 is there a problem with the link to book Priority tickets for @ODEONHelp on Monday 5 Sept?
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norman lawson
(@normanlawson73) reported
Hi @O2 any idea why I can't get a signal in the Birkenhead area please x