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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 92
Nottingham, England 3
Hammersmith, England 6
London, England 27
Slough, England 1
Hackney, England 5
Trowbridge, England 1
Stafford, England 1
Penzance, England 1
Hounslow, England 2
Godalming, England 1
Saint Andrews, Scotland 1
Burnley, England 1
Glasgow, Scotland 9
Leicester, England 1
Southampton, England 2
Dunfermline, Scotland 1
Telford, England 2
High Wycombe, England 1
Leominster, England 1
Bracknell, England 1
Rochdale, England 2
Peacehaven, England 1
Bristol, England 3
Edinburgh, Scotland 1
Mansfield, England 1
St Albans, England 1
Richmond, England 1
Southminster, England 1
Coventry, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • why_so_serioz
    Why_So_Serioz? (@why_so_serioz) reported

    @EnglandRugby @O2 Every director of England Rugby Union needs to be sacked. Firing the most successful coach of recent generations. Keeping the current worst one. Culture always comes from the top and English rugby is in shambles.

  • Andy_Woods82
    ANDY82 (@Andy_Woods82) reported

    @O2 this number calls claiming to be your customer service +44 7307 164709 Sounds like a scam caller

  • VickiMilly
    Victoria 🦊 (@VickiMilly) reported

    @lynne_lil_devil @O2 I had 3 calls before being told they can't do anything and that I need to go into a shop. Went in and they had no idea this was even a problem and refered me back to the phone. Missed a call from them on Sunday and have yet to get a call back. It's been an issue for like a month.

  • AlanRob68902430
    Alan Roberts (@AlanRob68902430) reported

    Anyone know who telecoms ombudsman is to deal with a complaint over @virginmedia and @O2 practises

  • seadaisy81
    seadaisy (@seadaisy81) reported

    @O2 dealt with some truly awful members of your team today trying to now make a formal complaint via email and get my phone back and no one will give me an email address please sort this out asap

  • Andy__Mac
    Andy Mac (@Andy__Mac) reported

    @O2 @PeelhillLibrary Keith, I get at least one a day - it's not o2. Keep blocking, but these scammers literally buy / spoof thousands of numbers. Sometimes I hang up, sometimes I play them at their own game and keep them engaged for 20 mins before telling them to foxtrot oscar.

  • WriterCkelly
    C Kelly (@WriterCkelly) reported

    @O2 I tried everything including calling your customer service but I've purchased elsewhere because your call centre could not help me either.

  • Daveswift24
    Dave swift (@Daveswift24) reported

    @O2 @ALADDIN_1978 Poor signal in the L24 halewood area

  • grace_mamwa
    Grace Mamwa (@grace_mamwa) reported

    @O2 what is going on with the app? It’s been down for the last 3 weeks for me

  • Lord_Viridis
    Viridis (@Lord_Viridis) reported

    @CarlLewis11 @O2 It's ******, give up, go elsewhere. They don't know how to fix the sites backend

  • lesgilbertlazer
    Leslie Gilbert (@lesgilbertlazer) reported

    @O2 just unbelievably bad service. I’m shocked and horrified.!

  • NearlyOver40
    Andrew (@NearlyOver40) reported

    @O2 @ee Does O2 have problems in GL51? My iPhone 13 shows 5G and 4 bars but NOTHING works (e.g. X, WhatsApp). My wife’s EE iPhone 13 works perfectly there … comments/advice please.

  • doraexploring
    Dora (@doraexploring) reported

    @O2 @LutzSchueler (2/2) I took out a new contract to see if that might fix. It hasn't. Now your CS phone rep's saying I would have to pay £20pm to connect to network and is making baseless claim that I got refused because I failed credit check. At wits end & want to leave O2 now.

  • Hygge65283194
    💎 (@Hygge65283194) reported

    @O2 your phone service is so bad. Thank god im going over to EE

  • mitchhirsty
    Mitch Hirsty (@mitchhirsty) reported

    @andrevella @bencrolla @O2 I was hoping that would’ve worked for me when they came through on the 14th, but unfortunately I got the same errors. It’s abysmal. 2026, IT department can’t create a payment link for me to use 🙄 customer since BT Cellnet days & I’m shocked at the lack of customer service

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