O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 34
Blackburn, England 20
Glasgow, Scotland 9
Birmingham, England 8
Gloucester, England 8
Belfast, Northern Ireland 6
Manchester, England 5
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
City of London, England 4
Nottingham, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
Cambridge, England 3
Halifax, England 3
Edinburgh, Scotland 3
Swindon, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Swansea, Wales 2
Hastings, England 2
Larne, Northern Ireland 2
Oldbury, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ThEUnReaLWuN ThEUnReaLWuN (@ThEUnReaLWuN) reported

    @SkyHelpTeam Nothing has worked and @O2 has had the bad speeds for 5 years now, it is nothing to do with my settings it is their equipment. I used to work for their supplier and no how slow their deployment of 4g equipment was. There is only @VodafoneUK that is worse and that's not by far.

  • stevewoody99 Steve Woodward (@stevewoody99) reported

    @Webby180 @O2 are awful aint they worst thing I ever done getting into a contract with them . Can’t get internet anywhere unless Wi-Fi

  • gibatell Van Gib (@gibatell) reported

    @O2 singal in prestwick is terrible !!

  • charlieking93o1 CharlieKing (@charlieking93o1) reported

    @O2 my data hasn’t worked all day even though 3G shows up, how long is o2 down for?

  • rsbo Qamar ZK (@rsbo) reported

    @O2 it’s now been nearly 4 days that I don’t have any service after you guys accidentally barred the sim. Can’t get my head around that you can’t reactivate it and there are no other options. Tried DM you and calling numerous times but keep getting different responses

  • poppyandjules Paul Oxberry (@poppyandjules) reported

    @akpsnow @O2 Same. Never had issues anywhere in the US before. Only since we moved to @O2. Definitely not the service either of us have been used to by the looks of it

  • annaliseb Аnnalise (@annaliseb) reported

    @O2 I've been trying to upgrade my phone but your website has been down since 6

  • ellellle elle (@ellellle) reported

    @bmcgoughx @O2 Oh damn… might have a bit of a look then, that’s not bad 👀

  • Renicks5 Ross (@Renicks5) reported

    @O2 social media team a shambles. Customer service a shambles and payment team a shambles.

  • VickyNe03664800 Vicky Nelson (@VickyNe03664800) reported

    @WardydartsWard @O2 I can't make or receive calls, send texts or connect to Internet outside due to no SIM because of mast problems. Furious!!

  • agamngx Aga (@agamngx) reported

    @O2 hiya I just got a text I’ve used 80% of my data. And it will resent next month on the 11th of august. I had a bad experience with a massive bill before so want to add a bit more since I am flying to Spain on the 4th of august. I pay monthly- how can I add extra data please?

  • KTLmurrayy Katie-Leigh Murray (@KTLmurrayy) reported

    So my phone gets nicked at @DownloadFest, whoever nicks it applies the shame charge to the Google App Store multiple times in a day, and @o2 won’t refund me the cost because I didn’t report it in 24 hours. When I was phone less. In a field. Great service

  • ellellle elle (@ellellle) reported

    Over a month of no data signal on @O2 and it's only just come back. Like, good, but also ridiculous.

  • TimWoods63 Tim Woods (@TimWoods63) reported

    @O2 utterly appalling coverage in WN postcodes for several days now yet your coverage checker claims everything is wonderful indoors and out. STOP TELLING LIES! THIS WAS SUPPOSEDLY BEING SORTED OUT ON 12 JULY AS THE PROBLEM WAS 'CAPACITY' IF ANYTHING ITS GOT WORSE. O2 - LIARS

  • bmcgoughx Ben (@bmcgoughx) reported

    @ellellle @O2 I remember having a few issues with O2 too, the deal I got with 3 and have been on for 6 years is like unlimited texts and internet, 250 mins for £20 a month sim only deal

Map Check Current Status