O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 79
London, England 46
Hackney, England 12
Manchester, England 11
Birmingham, England 10
Belfast, Northern Ireland 9
Glasgow, Scotland 8
Southampton, England 7
Gloucester, England 7
Stoke-on-Trent, England 6
Southwark, England 6
City of London, England 6
Maidstone, England 5
Faringdon, England 5
Ashington, England 4
Gosport, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • AdzCrawford2003 Adam Crawford (@AdzCrawford2003) reported

    I left you @O2 for @SMARTYMobileUK because your mobile data is atrocious. There's an issue in my area that hasn't been resolved even after 2 weeks. Smarty, I hopeyou can provide me with a reliable Internet connection which O2 cannot fulfill.

  • skiv9 Paul Skivington (@skiv9) reported

    @O2 Thanks for replying. 3 bars 4g and the service is terrible, there has been a definite decline in quality of service.

  • trolly_dolly6 sally (@trolly_dolly6) reported

    @O2 my phone is under warranty until the end of this year it’s not working properly and been told 3 weeks for repair without a replacement because of Covid! Not great when I’ve been a customer for many years - I know it’s your policy but feel phone should be replaced! 😡

  • Cullimore Darren Cullimore (@Cullimore) reported

    @O2 terrible signal at DT64PT Coverarge checker says full 3g and 4g. Correct. I have full bars, but it's like dial up and unusable. #SameSpeedAsCaptianSlow

  • snozdop Snozdop (@snozdop) reported

    @O2 If I’m in the EU on a pay monthly tariff, are calls/sms to landlines/mobiles in the country I’m in taken from my inclusive minutes/texts or charged as if I was in the UK (i.e. an international call/SMS). The wording on your Help pages is a bit ambiguous.

  • Sam_Horty Sam Horton (@Sam_Horty) reported

    What a terrible service @O2 provide…. No signal ….. no contact numbers to call anyone….. in store don’t even answer

  • LeanneRowe52 Leanne Rowe (@LeanneRowe52) reported

    @O2 disgraceful customer service when trying to arrange a phone repair. Passed through to different people and I'm still no closer to getting the phone repaired!! 😡😡😡

  • Aurantiaca_RS Kathleen (@Aurantiaca_RS) reported

    @O2 @O2 I really don’t know what to say here and how much more I can take with the masts not working. I’ve even sim swapped and still, a year on a mast doesn’t work properly. What can I do now?

  • Vagabond1107 ☭ 卡里德 🇨🇳 ☭ خالد🇸🇦 (@Vagabond1107) reported

    @O2 could you confirm of availability Wifi calling and 4G calling for PAYG customer?

  • LoganFr00268477 Logan Fraser (@LoganFr00268477) reported

    @O2 I placed an order yesterday which should have arrived today but I've not received it and had no communication. Could you help?

  • LM_Illustration Lucy MacLeod (@LM_Illustration) reported

    @O2 My partner @dwayne_illo has received a shocking lack of customer care after he reported a fraudulent account in his name. Three months of waiting for fraud team to contact him and now problems with our mortgage application with the ‘debt’ on his record - @MarkEvansO2 HELP! 🙏

  • steve5424 Stephen O'Donnell (@steve5424) reported

    @owenb2020 @O2 No need to be so rude! Manners cost nothing.

  • alec2k alec ashworth (@alec2k) reported

    @O2 I'm trying to cancel my contract at the end of it online but can't see how

  • K_Mac_777 Kristina Di Santo_777_🧜🏾‍♀️☀️🧘🏾‍♀️ (@K_Mac_777) reported

    Is anyone having trouble with @o2?

  • julie_virgo1 julie virgo (@julie_virgo1) reported from Croxley Green, England

    @O2 #02priority can't seem to get a code for hairspray.. Can you help? 😲

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