O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 25
Blackburn, England 24
London, England 20
Batley, England 13
Hammersmith, England 9
Halifax, England 7
Manchester, England 7
Hackney, England 7
Belfast, Northern Ireland 6
Ventnor, England 6
Sheffield, England 5
Portsmouth, England 5
Hebden Bridge, England 5
Nottingham, England 4
Leeds, England 3
Bristol, England 3
Birmingham, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Chichester, England 2
Burton upon Trent, England 2
West Bromwich, England 2
Ealing, England 2
St Helens, England 2
Thirsk, England 2
Bradford, England 2
Carrickfergus, Northern Ireland 2
Derby, England 2
Plymouth, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • bstokes1977 Barry Stokes (@bstokes1977) reported

    @O2 I'm having MAJOR issues with your service either through the App, website, shop or phone! No connection via calling, website errors and app is useless! All I want is to change my tarrif, please help!

  • Nathanwilliamg Nathan Gaynor (@Nathanwilliamg) reported

    @O2 Document issues last night and now code limit reached :(

  • Traciiee ǝıɔɐɹ⊥ ♡ (@Traciiee) reported

    Wow @O2 your customer services are beyond diabolical!! My mother cancelled her contract with you on Jan 12th. Yet her contract is still active? Your issue, your payment! Not my mothers!

  • Brendeeno91 Brendan Dolan (@Brendeeno91) reported

    @O2 Have changed to Vodafone off the back of this, disgraceful service.

  • Traciiee ǝıɔɐɹ⊥ ♡ (@Traciiee) reported

    @O2 Nah. I'm too irate at the idiocy from the O2 customer services person I just spoke to. Gave me a phone number to call, and guess what?! The number isn't recognised!!!! Excellent service! 10/10 !! 🤬

  • Tweeter_Of_Two Wellsie (@Tweeter_Of_Two) reported

    @O2 Your signal is rubbish. My phone shows 5g sometimes and suddenly drops to H+. What is going on here? Paying for a terrible service.

  • thewishy Steve Scott (@thewishy) reported

    @o2 Your website is broken, I've spent 2 hours on hold trying to call you, text chat is offline as "too busy" and DMs get a wonderful suggestion to use the broken website. How hard is a sim swap??...

  • WayneyoWayne wayne Tavit (@WayneyoWayne) reported

    @o2 I'm currently paying you for 90gb of data per month, but I've only been using around 20gb since November, because your network is so woefully bad. What is the minimum standard of service you are contractually obliged to provide, before I can claim money back or cancel?

  • Eb_Merc_Boy69 Benny 'Slim'... YNWA. (@Eb_Merc_Boy69) reported

    @Ofcom Yes @O2 not bothering to reply, can't get hold of anyone through their webchat I'm paying more per month than before for a crap service.

  • chloegeoghs Chloé Geoghegan (she/they) (@chloegeoghs) reported

    @O2 many hours more of holding and still no end in sight. @Ofcom can you look into @O2 failing to provide a working customer service line, meaning you can't get through to them when their service is failing. Access to support is surely a consumer right??

  • thorpe_anthony Anthony Thorpe (@thorpe_anthony) reported

    @O2 Link doesn’t tell me how to cancel contract without ringing up. Please can you advise?

  • SimonLloyd54 Simon Lloyd (@SimonLloyd54) reported

    @O2 now been holding on for nearly 10 mins about a non-delivery and STILL no answer. Great customer service…

  • suzid238 SD238 (@suzid238) reported

    @O2 The trouble is i was supposed to make the payment on 30th. Which i tried for over 3 hours. Now ive got a letter saying ive not paid.

  • rokerzammo David Cain 🇬🇧🇺🇦 (@rokerzammo) reported

    @O2 Is this the same as the Peter Kay ticket fiasco ? When your site was supposed to be down but somehow all tickets got sold ? Priority ? For what ? Seems you haven’t fixed it from last time then. What’s the point in having priority if every time a big event happens, you can’t cope

  • SaskiaSlovotski Saskia Slavostki (@SaskiaSlovotski) reported

    @CREOLEBASKIIN @O2 Is the o2 priority service you’ve been getting/ using worth the £1891 you’ve paid in these past 31 months? Never knew about this feature

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