O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Blackburn, England 20
Birmingham, England 9
Glasgow, Scotland 9
Gloucester, England 8
Belfast, Northern Ireland 6
Manchester, England 5
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
City of London, England 4
Nottingham, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
Cambridge, England 3
Halifax, England 3
Swindon, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 2
Swansea, Wales 2
Hastings, England 2
Larne, Northern Ireland 2
Oldbury, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • RachaelDunlop Rachael Dunlop (@RachaelDunlop) reported

    @DublinWriter @O2 Also, you have to give permission from your phone to allow your other apple devices to handle messaging. So, no, someone can't send messages from their mac if they have your phone number or your iCloud sign in.

  • mr_numbers Andy Sawers 💙 (@mr_numbers) reported

    @RachaelDunlop @O2 I’m absolutely no expert but I’m replying in the interest of a quick (and possibly helpful) reply. I think I’ve heard before that it can happen when a sim gets cloned. I’ve no idea what the solution is, other than to raise this possibility with O2. That shd help protect you.

  • fieldoflavende1 Lavender (@fieldoflavende1) reported

    @O2 STILL haven’t received my upgrade after A MONTH of waiting and numerous phone calls where members of your staff are going to ‘get back to me’ but never do... have tried calling today and the automated voice keeps cutting me off and not giving me the choice to speak 1/2

  • mitch_tovey Mitch (@mitch_tovey) reported

    @O2 how do I make a official complaint?

  • naomitaylorart Naomi Taylor (@naomitaylorart) reported

    At @O2 when are you going to fix this? Really poor internet over a week now. I’m losing money. Can’t do work. Can’t do gym classes, I’d just paid for membership. This AM you sent me a message saying it was fixed then sent one later saying aware of problem

  • caitlintoon99 Caitlin🦋 (@caitlintoon99) reported

    @O2 I bought an Apple Watch from you but it’s not connecting to the data. Have been passed between 9 people on 3 calls and advised to contact Apple who sent me back to you then I got hung up on. Terrible customer service.

  • stu1e Stuie_CFC (@stu1e) reported

    Worst customer service goes to @O2

  • sparkyshiny Sparky Shiny (@sparkyshiny) reported

    @gpfradgley @O2 I never got this 😭

  • caitlintoon99 Caitlin🦋 (@caitlintoon99) reported

    @scout_mollie @O2 I am having the same issue, did you get yours resolved? I keep being passed between o2 and Apple. Honestly appalling customer service.

  • soriacanthearu soria (@soriacanthearu) reported

    @O2 never experienced such bad customer service as I have with o2. Reply to my dm!

  • GrovesJoshua95 🥁Grovesy🎸 (@GrovesJoshua95) reported

    @O2 is the service down? Not been able to use my 4G all day?

  • Daniellemelvin Dani Melvin (@Daniellemelvin) reported

    Mobile provider recommendations please? Have been with @O2 for over a decade and was very happy, but have just had some truly awful service and looking to move #mobilephone #o2 #mobileprovider

  • ganson_donald Donald Ganson (@ganson_donald) reported

    @gpfradgley @O2 I’ve never had anything and I’ve been with 02 for years 😩😩😩😩😩😩

  • OneRealJGD John Doherty (@OneRealJGD) reported

    @mr_numbers @RachaelDunlop @O2 Cloning a SIM is not easily done. But not impossible. I have read of examples where provider outlets do not do adequate security checks and authorise the issue of a second SIM to a fraudulent applicant. Generally you would "spot" other symptoms - like breaks in your service.

  • fieldoflavende1 Lavender (@fieldoflavende1) reported

    To a human. This is a DISGRACE. I am paying for a phone I DO NOT have. Worst customer service I have ever experienced!!! @O2 🤬🤬🤬 2/2

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