O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 48
London, England 37
Glasgow, Scotland 10
Birmingham, England 9
Belfast, Northern Ireland 8
Gloucester, England 8
Manchester, England 7
Hackney, England 7
City of London, England 6
Faringdon, England 5
Southwark, England 5
Southampton, England 4
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Barnet, England 3
St Albans, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3
Batley, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Stoke-on-Trent, England 3
Cambridge, England 3
Swindon, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • mambalovesdaisy Sam 'Mamba' Carley (@mambalovesdaisy) reported

    @O2 There's no physical damage, I think it must be a system thing as it randomly closes apps when I'm using them and the swipe function doesn't always work. It just doesn't function very smoothly for a 3 month old phone.

  • MiggleM Rowena Coxwell (@MiggleM) reported

    Why is my @O2 4G ridiculously slow recently? It won’t even let me send a 30 second video over WhatsApp

  • IamClaireDavis 💋 C L A I R E 💋 (@IamClaireDavis) reported

    Apps emails online banking all crashing this morning as is try to open them on my Samsung S20 ultra ? Turned phone on and off, help me please anyone? @SamsungUK @O2 #Samsung #o2 #phoneproblems

  • Louiestowell Louie Stowell (@Louiestowell) reported

    @O2 Hello. I am trying to sort out my business account and have been trying for the past hour with no joy. I want to leave at this point but I thought I'd try one last hail mary pass of trying to get through on twitter. How can I talk to someone who can actually help me?

  • ODalkilic Orhan Dalkilic (@ODalkilic) reported

    @O2 This issue has been going on since DECEMBER! I changed from 3 to o2 because i kept having issues with 3 but I regret doing that know. The issues I had with 3 were intermittent but with o2 I had nothing but problems since I joined! When are you guys feel like fixing that mast??

  • swirlyface_ Emma (@swirlyface_) reported

    @O2 Still not working

  • CharleeWharlee ♡ Charlee ♡ (@CharleeWharlee) reported

    I keep not receiving text sounds when my iPhone 12 Pro is locked but it’s not on do not disturb or anything, can anyone help? @Apple @O2

  • Mandlastyle Michelle (@Mandlastyle) reported

    @O2 my elderly mother is unable to use her phone as it's been disabled, tried calling over 2 days but automated line has cut me off 5 times. I need support to help with this issue TODAY!

  • DunlopJonny Jonny Dunlop (@DunlopJonny) reported

    @O2 @UlsterBank_Help Any reasons why my Ulster Bank app keeps crashing this morning? Any issues?

  • swirlyface_ Emma (@swirlyface_) reported

    @O2 please help. All my apps keep crashing and ive tried everything I know of. I've reset, I've down a software update, I've uninstall apps and installed them again. Now its happening to nearly all my apps since the software update I did. Heeeeelp lol

  • xoxkerry90xox Kerry (@xoxkerry90xox) reported

    @O2 my apps keep closing or not opening. Can I ask if there are any issues at the moment? I am aware of many other friends having the same issues right now. Thanks

  • JamiePayner22 jamie (@JamiePayner22) reported

    @O2 any latest on when the issue with Google will be sorted?

  • 1992Caoimhe caoi 🦄💜 (@1992Caoimhe) reported

    @O2 my account that I’ve literally just opened has block on it saying I’m a fraud. I’ve emailed the fraud team with no response. ******* the phone was so rude says i have to wait 20 working days? Can someone please help !!

  • amy_elli Aim (@amy_elli) reported

    @O2 they have messed my order up along with your couriers dhl !! and now marked my account as fraud and now can’t have my ipad !!! i’m going to use another network provider. o2 are shocking !!! not happy !

  • HBells123 Helen Phair (@HBells123) reported

    @O2 help, some of my apps crash as soon as I open them. Have deleted and reinstalled and restarted phone but still happening!

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