O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Lea 🇬🇧 🌹💞
(@little_lea16) reported
@O2 I want to cancel my 30 day plan sim with yourselves. I don't want to wait hours on hold on the phone. I'm fed up of the monthly charges secretly increasing, without any notice, despite being on unlimited! I can get a cheaper deal elsewhere!
-
David Wright
(@DaiWrighty) reported
@O2 if I pay off my device plan early, can I cancel my airtime contract without any termination fee? Airtime plan ends March 2023.
-
Tracy Allan
(@tracestarshine) reported
Appalling customer service from both @dhlparceluk and @O2. Phone addressed to and delivered to wrong address. Signed for by DHL driver himself. Deliver to an unoccupied house!!! Nobody calling me back to resolve the situation. What do I do now??? @O2 what do I do now??
-
laura
(@laura_estah) reported
@O2 i've been billed for a SIM card i never received, what can i do?
-
Chris
(@Outdoorsy_Chris) reported
@O2 How do I make a formal complaint. It’s absolutely shocking the quality of your network. Daughter on EE, no issues, Son on Vodaphone, no issues. Wife and I with full signal on 4G, unusable.
-
Jodie
(@MissCheekyJodie) reported
@O2 done with you and the customer service. Can not wait for contract end so I can leave
-
Hayley Betts
(@HayleyC1983) reported
Fuming is an understatement @O2 need to get in touch with me now to resolve my issue. Promised call backs, 5 phone calls, constantly getting cut off NOT HAPPY
-
Sarah Willis
(@lauries_mammy) reported
@O2 are you having problems in NE29 area? Daughter has no data what so ever. Can only make phone calls?
-
David Batchelor
(@barclaybatch) reported
@O2 Any update please? Now in my fourth day with no service at all.
-
Emmaaaaa
(@Emmaaa__x) reported
@O2 customer service is actually shocking like I’m absolutely fuming. Absolutely waste of time 30 minutes on the phone to be speaking to someone who doesn’t know what they’re doing!!! I want this resolved now!
-
Tracy Allan
(@tracestarshine) reported
Appalling customer service from both @dhlexpressuk and @O2. Phone addressed to and delivered to wrong address. Signed for by DHL driver himself. Deliver to an unoccupied house!!! Nobody calling me back to resolve the situation. What do I do now??? @O2 what do I do now??
-
Callum
(@callumjohn28) reported
@O2 I signed up to travel yesterday and it’s still not working… Just received a text saying i’ve used my 50MB of data. Help?!
-
Red Duck
(@PiCar100) reported
@O2 my nero voucher is shown being used but I have not used it this week? Could you please let me if there is an issue on your end or my app? Thanks
-
Egalitarian Geordie
(@EgalGeordie) reported
@O2 I trying to access my voicemail from cananda. Dialling 901 just says I can not access the service. Please advise
-
Antony Thompson
(@Ag3ntVibeZz) reported
@O2 I’m on a o2 refresh contract. I got my phone yesterday. Put in my new sim. Text swap to the number I was given and it worked last night and today until around 12 today. How can I fix this??