O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 34
London, England 26
Glasgow, Scotland 17
High Blantyre, Scotland 14
Manchester, England 10
Halifax, England 8
Hammersmith, England 7
Birmingham, England 7
Belfast, Northern Ireland 6
Airdrie, Scotland 5
Hackney, England 5
City of London, England 4
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Southport, England 3
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
Todmorden, England 3
Southend-on-Sea, England 2
Southwark, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • aussierunning Andrew (@aussierunning) reported

    @virginmedia @O2 But if you’re an existing customer and don’t need a SIM, you’re forcing a new 18 month contract to upgrade. I’d pay £35 for the Hub4 and 1Gbps is available at the same price I pay today, but you won’t provide it unless I start a new contract… ‘computer says no’ - poor form.

  • EJStockdale Elliott Jacob Stockdale (@EJStockdale) reported

    @O2 please message back ASAP. Unacceptable the service I am receiving.

  • wilsongrahams Lord Grim (@wilsongrahams) reported

    @O2 Your customer service line needs to actually work. An automated message telling me to use an app or site i cannot access then hanging up is not customer service. You want my wife's phone back, you contact me.

  • JessicaDruett Jessica Druett (@JessicaDruett) reported

    @O2 Please could you help me? My Mum’s phone isn’t working, she can’t call out or use her 4G. Bill is up-to-date. I have tried phoning a numerous of times and I can’t even get through to someone about this. I’ve tried doing all the usual stuff, but none of it has worked. Jessica.

  • 2wenty4s 444  (@2wenty4s) reported

    @ChristinaSVO @O2 I’m sorry?!?!?!?!?! HELLO @O2 YOU HAVE AN ISSUE TO FIX NOW THAT IS OUT OF HAND?! 6 MONTHS?!?!?!

  • Freddo291 Andy L (@Freddo291) reported

    @O2 @virginmedia I’m a customer of both, but neither of you websites will allow me to sign up for volt. What’s going on?

  • rgn2602 Richard Nurse (@rgn2602) reported

    Utter disgrace today from @O2. My wife spent FOUR AND A HALF HOURS on hold today and speaking to customer service advisors who knew nothing. All this was over her late Dad’s account which had £8.11 on it which hadn’t been closed properly. Worst customer service ever.

  • ianthraves Ian Thraves (@ianthraves) reported

    Just changed to @o2 mobile UK and experiencing terrible customer service! Cannot get to speak to anybody about a number porting issue - customer service keeps hanging up.

  • Hollymum28 Katherine Nagle 💙 (@Hollymum28) reported

    @O2 not impressed with the complete lack of response to my tweet. It is virtually impossible to contact o2 which is ridiculous considering you are a coms co! No signal at home now but nothing wrong with transmitter. Why no signal?

  • Natalie_JadeC Natalie Cooper (@Natalie_JadeC) reported

    @O2 I just LOVE my signal dropping out every 5 minutes. Paying £35 a month for 1 bar of signal. It’s actually ridiculous how such a big company has so many signal issues.

  • Hollymum28 Katherine Nagle 💙 (@Hollymum28) reported

    @O2 I heard you were way too busy to talk to customers who keep your business in healthy profit! I have looked at the endless loop of info in the network tips section and had the network check done yet still have no signal. What do you suggest I do now?

  • mattlejog matthew (@mattlejog) reported

    Any idea about how to contact @O2 about an order. Not answering phone and tech problem when trying to contact from website!!

  • Fursey79 Paul Furse (@Fursey79) reported

    @O2 Any help on here please?

  • Emily_Fender91 Emily (@Emily_Fender91) reported

    @O2 Hello, I rang customer services before 8pm and they just kept saying goodbye and hanging up. I need to speak about my bill. I am not happy and considering leaving.

  • lauzeliz Laura🌙 (@lauzeliz) reported

    @O2 can you help please, I need an invoice for my recent order to claim my free chromebook. The invoice was ripped in my package when I collected and it also has part of it missing, so I couldn't get this back together. Can this be sorted ASAP please?

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