O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 31
Blackburn, England 28
Glasgow, Scotland 25
High Blantyre, Scotland 14
Manchester, England 13
Batley, England 13
Halifax, England 12
Hackney, England 12
Hammersmith, England 9
Birmingham, England 8
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
City of Westminster, England 4
Belfast, Northern Ireland 4
Oldbury, England 4
Bristol, England 4
Airdrie, Scotland 4
Sheffield, England 4
Colchester, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3
Salford, England 2
Newport, Wales 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • chsecsolutions CH Security (@chsecsolutions) reported

    @O2 Something's altered on your network over the last few weeks with customers reporting unable to access #CCTV systems except from on a #WifiNetwork It's been proven not to br a porting / system issue as other networks can still access the same system Please advise Thanks

  • ptrichardsonuk Peter Richardson (@ptrichardsonuk) reported

    @O2 Hi. Just moved house and the signal checker on offcom said the signal would be fine, buts its really poor on both of our phones, around -110dBm. SR8 1BX - Please could you check if there are any issues with the local towers?

  • Levi_Fitton Levi Fitton (@Levi_Fitton) reported

    @O2 still no phone, no update and no response to my my complaint email sent last week.. Customer service from O2 is absolutely dreadful!

  • Propermister89 OAP (@Propermister89) reported

    @O2 Hello I paid my bill yesterday and I haven’t had 4G or service all day. No idea what’s going on, I’ve got to say I never had these problems with Three.

  • DioneCrook Dione Crook (@DioneCrook) reported

    @O2 is anyone else having issues with their services as mine are all down can’t get access to anything and they were fine earlier today

  • r6yammy Ethekid (@r6yammy) reported

    @O2 just done a sim swap on the wrong number. Can someone help please??

  • chsecsolutions CH Security (@chsecsolutions) reported

    @O2 Something's altered on your network over the last few weeks with customers reporting unable to access CCTV systems except from on a #WifiNetwork It's been proven not to br a porting / system issue as other networks can still access the same system Please advise Thanks

  • nivgill Nirvair (@nivgill) reported

    @O2 hi, I have a virgin media account and an o2 mobile - I’ve tried upgrading to Volt via the my o2 app and VM - been told to wait 14 days but it’s now been 28. Can you help?

  • superstaryas7 yas ➐ (@superstaryas7) reported

    @virginmedia OK, got u, thanks. Also, I'm now an @O2 customer and I received an email saying 'volt benefits are now active'. When should I expect to get my broadband package upgraded from M350 to M500? I'm eligible btw.

  • t_mc_cusker TeresaMcCuskerMallon (@t_mc_cusker) reported

    @O2 I’m trying to use my priority code for Apple Music and it’s not working. Can I get this sorted please

  • bhavin_9999 BM_UTD (@bhavin_9999) reported

    @O2, I'm on the priority app, I got my QR code for Gregg's, but when I reached the store nearby Archway station on London at 3pm, the store was closed and I was unable to use my voucher please help me, I tried calling the store too but no one was picking up.

  • magso5 Magso (@magso5) reported

    I've been with @O2 for as long as I've had a mobile phone, never had to contact customer service before this week and I have to say my experience has been nothing short of appalling. #o2

  • magso5 Magso (@magso5) reported

    @Riojabob @O2 @vodafone I'm in tears now trying to get my issue sorted and getting absolutely nowhere.

  • DioneCrook Dione Crook (@DioneCrook) reported

    @O2 anyone else having service issues I have literally no access to any of my services and they were fine earlier today

  • OfTheWind1984 Nav (@OfTheWind1984) reported

    @O2 you are not available 24/7 on the app, it's hasn't worked for months. No queuing, apparently all your agents are always busy. Also since when did next day delivery from Friday become deliver on a Monday? Have to miss work now. Your service has fallen behind GiffGaff. POOR!

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