O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Glasgow, Scotland 28
Blackburn, England 21
Batley, England 14
High Blantyre, Scotland 14
Manchester, England 8
Hammersmith, England 8
Halifax, England 7
Hackney, England 7
Sheffield, England 6
Ventnor, England 6
Belfast, Northern Ireland 5
Portsmouth, England 5
Hebden Bridge, England 5
Bristol, England 4
Leeds, England 4
Birmingham, England 4
Airdrie, Scotland 3
Brighton, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Bolton, England 2
Wembley, England 2
Wisbech, England 2
Camberley, England 2
Norwich, England 2
Hemel Hempstead, England 2
Liverpool, England 2
Hamilton, Scotland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • HanaBrown_ Hana Brown (@HanaBrown_) reported

    @O2 But as I’ve already said, i’ve encountered this issue with several phones on o2 over the years. No I dont have another device to test it in, but you can’t possibly believe that every phone i’ve ever had has just been faulty ??

  • harrysmaple97 P Maple (@harrysmaple97) reported

    @O2 it should not take now approaching 10days, 12hours+ on chats to your advisors to get an easy issue sorted. And yet you REFUSE to issue any cash compensation for the time wasted, staff lying to me and still no resolution.

  • harrysmaple97 P Maple (@harrysmaple97) reported

    Very poor service from @O2 9 days now ive been trying to get an issue sorted and now it seems their staff have given up!

  • Spurschic43 Ann-Marie Thérèse Hopkins 🇺🇦 (@Spurschic43) reported

    Anyone who is on @O2 consider leaving. I can honestly say that the level of service I have received from them is nothing short of appalling. Have had issue after issue, lie after lie. I’m done with these people

  • charlievevents Charlie Vanstone (@charlievevents) reported

    I am done with @o2 now. 5g full signal in so many areas around the UK and I cannot get internet. It’s appalling service. Fed up paying for something that’s not working

  • HanaBrown_ Hana Brown (@HanaBrown_) reported

    @O2 my data has very suddenly become absolutely non-existent over the past 2 weeks. Tried a new sim, hasn’t helped at all. Staff claim no signal issues in my area but I point refuse to believe its a device issue as I’ve had this on and off for years on various devices. Help???

  • kwhite_96 Katharine White (@kwhite_96) reported

    @O2 I have not had any phone signal due to a phone mast down for 2+ weeks.I have emailed & live chat multiple times but have not had any response. It is not due to come back until the 7th. Please confirm I will be getting a refund for the service I am paying for but unable to use

  • mentalmovieguy Chezzy Lee (@mentalmovieguy) reported

    @O2 four days now I've been trying to cancel the contract for my apple what on average around an hour each day and I'm still on the phone trying to sort it. If I was a new customer I so would have gave up all hope by now

  • JackParkerNo1 Jack Parker (@JackParkerNo1) reported

    @O2 AND DONT TELL ME THE SIGNALS FINE HERE BECAUSE I DON'T WANT TO HEAR IT!!!! IM LEAVING O2 ASAP!!!! THE ISSUES BEEN GOING ON FAR TOO LONG NOW!!!!

  • Fiona67D Fiona (@Fiona67D) reported

    @bfafleck @O2 My 02 signal’s not the best either. I don’t know what they’re playing at just lately. I’ve been with 02 for years and it’s never been this bad and i’m not in the sticks either.

  • harrysmaple97 P Maple (@harrysmaple97) reported

    @O2 Very Rude!! You havent replied to me since Friday!

  • JackParkerNo1 Jack Parker (@JackParkerNo1) reported

    @O2 IM NOT GETTING THE 4G SIGNAL IM PAYING FOR. DISCOUNT PLEASE!!!!

  • nmayling Nigel (@nmayling) reported

    once again I’m trying to tweet about poor @O2 coverage but not sure I’ve enough bytes to post while in central London.

  • mitzesus Mitz Productions ✪ (@mitzesus) reported

    @rosaream @O2 @TheO2 Birmingham have these as there times so I assume it'll be the same. 18:00 Doors Open 19.30 First Support (10 min interval) 20:20 Second Support 21:00 Interval 21:30 Swedish House Mafia 23:00 Approximate Finish Timings are approximate and subject to change.

  • mrbergy3 Scratcher (@mrbergy3) reported

    What on earth is the problem with @O2 reception? @oftel

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