O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Gillian McShane
(@GillianMcShane) reported
Evening @O2 just wondering why the hell I’m paying you £50pm for supposedly unlimited service, which is unavailable more often than not. No service either phone or mobile data since approximately 1030 this morning - BT35. Completely unacceptable.
-
Garry Brown
(@GarryBrown666) reported
@O2 Hi, I want to cancel my contract due to the price increases you have advised us of today. The service you offer isn’t worth the price increase. I have tried calling and your online chat, and no one can give me any information on this.
-
Richard Swetts
(@RichardSwetts) reported
@O2 @SophiaSaffarian BILLIONS IN PROFIT. It didn’t have to go up did it? **** your CEO
-
Benjamin Britcliffe
(@27Britcliffe) reported
@O2 No worries I will cancel it when my contract is over as this is becoming a joke now. 👍
-
Stevekingspurs1
(@Stevekingspurs1) reported
@EnglandRugby @O2 Tell em to slow down there will be no game... money will get that game cancelled
-
Mr B
(@MrB902010) reported
@O2 paid my bill 2 weeks ago and I still have no data, neither am I able to send texts or make calls. Can you help with this?
-
SF79
(@ChunLee79) reported
@O2 So you just increase bills by 20% in midst of an economic crisis? You say you are investing yet I have barely any signal where I live. Just call it what it is and you are earning off people's misery whilst making record profits is that correct? #customersdontmatter #O2Crooks
-
Pauline Campbell
(@PaulineCamp6e11) reported
@O2 very disappointing customer service. I am 6 hrs on a chat waiting ... and also 1hr+ on the phone, did speak to someone after 15mins only to be passed on to someone else, but it actually fact I'm still on hold 45 mins later.
-
Andrew Broadbent
(@andrewbroaders) reported
@ComplyandBye @MartinSLewis @O2 You can get lost, O2. I know energy costs are up but how the hell do you justify this? Your 5g service is crap anyway. In years to come, hopefully people will see this as the beginning of the end for O2. It's "Goodbye" from me
-
Shaun
(@Shaun_Biggs) reported
Is it me or has @O2 customer service become appalling bad...
-
Pauline Campbell
(@PaulineCamp6e11) reported
@O2 very disappointing customer service. I am waiting on a chat response for the past 6hrs+ rang customer service 1hr+ ago also. Spoke with someone after 15mins only to be transferred to someone else. 45+mins later and i'm still on hold, never got speaking to anyone.
-
Bungle Hayes Snr
(@zippybungle7) reported
@O2 @ComplyandBye Absolute robbery by another billion pound company. No compassion whatsoever for it’s customer and subscription base in the current climate. Contractually they can do it yes- morally they didn’t have to but the bigwigs and fat cats can only smell money. Absolute shame on you @O2
-
Smithpeteralb71; ❤#YNWA❤ 🇺🇦
(@Smithpeteralb72) reported
@O2 No phone back appts available for a week. Dreadful customer service
-
Chris
(@Chris24436279) reported
@O2 Be warned folks your details are not safe with this incompetent so called communication company they have a scammer working inside their terrible network with access to all customer details! But "they will not get the police involved"?? Now there's a surprise NOT!
-
bob.
(@KingMxks) reported
@O2 my odeon priority code is not working at checkout!