O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Blackburn, England 27
Glasgow, Scotland 25
High Blantyre, Scotland 14
Batley, England 12
Halifax, England 11
Hackney, England 10
Hammersmith, England 9
Birmingham, England 7
Manchester, England 6
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
Oldbury, England 4
Bristol, England 4
Airdrie, Scotland 4
Sheffield, England 4
Colchester, England 3
Reading, England 3
Belfast, Northern Ireland 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3
Kirkwall, Scotland 2
Hayes, England 2
Workington, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • YairPer88841518 yair samuels (@YairPer88841518) reported

    @O2 @sti_fi DO NOT JOIN THIS NETWORK. OTHERWISE YOU WILL NEED TAKE DAYS OFF TO DEAL WITH CUSTOMER SERVICES OR DO ANYRGING OVER THE PHONE AS THEIR WORK ID APPALLING, EVEN WORSE THAT 3 AND THAT SAYS A LOT

  • YairPer88841518 yair samuels (@YairPer88841518) reported

    @O2 DO NOT JOIN THIS NETWORK. OTHERWISE YOU WILL NEED TAKE DAYS OFF TO DEAL WITH CUSTOMER SERVICES OR DO ANYRGING OVER THE PHONE AS THEIR WORK ID APPALLING, EVEN WORSE THAT 3 AND THAT SAYS A LOT

  • Extinguisherman Dale Watts (@Extinguisherman) reported

    @TirEoghainMcEl1 @O2 Retweet using BBCWatchdog, WhichUK, Ofcom, Martin Lewis tags. They don’t do anything until problems are known by media. Let’s get it fixed

  • viennawaits4_u vienna (@viennawaits4_u) reported

    @O2 Hi, I got the shock of my life with my bill saying I used the bolt on O2 Travel almost everyday when my roaming was turned off and still is when I checked. Can I please have some help please?

  • jayne_warner jayne warner (@jayne_warner) reported

    @O2 so I have been a loyal customer of 02 for a very long time. I was over charged in June for a call I never made, been promised a refund twice now and still nothing. I will not be renewing my contract with them so so angry 😡

  • YairPer88841518 yair samuels (@YairPer88841518) reported

    @O2 @DisneyPlusUK DO NOT JOIN THIS NETWORK. OTHERWISE YOU WILL NEED TAKE DAYS OFF TO DEAL WITH CUSTOMER SERVICES OR DO ANYRGING OVER THE PHONE AS THEIR WORK ID APPALLING, EVEN WORSE THAT 3 AND THAT SAYS A LOT

  • Coldog96 Jack Collis (@Coldog96) reported

    @O2 I've just upgraded my phone and when doing so selected a new delivery address. However when tracking the order in My O2 it is showing my old address, is this just a visual issue?

  • SmythLr Liam Smyth (@SmythLr) reported

    What has happened to @O2 i spend upwards of £200 a month on various bills and the customer service is soooo bad. last night i ordered the wrong colour phone and 5 minutes later i called to change it only to be told i couldnt. this morning i called back and have been pied off

  • PermaConfused David (@PermaConfused) reported

    @balmybaldwin @SarahLudford @O2 Maybe. But the ability of British people to shrug and then just do nothing is why things remain bad. They put the price of fuel up and threatened pensions here in France and people kicked off. The UK could do with more of that.

  • Aniqa_05 Aniqa (@Aniqa_05) reported

    @O2 can someone please help me? I’m using an E-sim ‘airalo’ abroad. I have followed all the steps to ensure I’m not using my mobile data from O2, I’ve also got a cap & data roaming is off. Can someone ensure I’m still not being charged?

  • Extinguisherman Dale Watts (@Extinguisherman) reported

    @782elaine @O2 Tag your compliant with tags BBCWatchdog, WhichUK, Ofcom, Martin Lewis tags. I been waiting 10 months plus for the mast in my area to be fixed. Network is totally appalling all over the place. Need to get this known

  • writeleighso Leigh Forbes (@writeleighso) reported

    . @O2 support is ****. You just get taken round an endless loop of useless “help” pages and automated replies. The chat system is a bot, which, when you ask for a human, gives you a link back to the useless help pages. Is anyone there?

  • eagleeyedferret Adrian Simcox (@eagleeyedferret) reported from Urmston, England

    @O2 Yes the original problem is still not resolved. Can you DM me please to sort it out as I’m not wasting any more time with your shocking overseas call centres. Have you not realised by now they are a false economy?

  • Charl0ttePerry Charlotte (@Charl0ttePerry) reported

    @O2 hi I’m in the USA and my phone isn’t working for texts? Can someone help with this please thanks

  • Extinguisherman Dale Watts (@Extinguisherman) reported

    @StaceyxGraves @O2 Retweet complaint using BBCWatchdog, WhichUK, Ofcom, Martin Lewis tags. This issue of bad connections is getting reficulous, 10 months plus of local mast being faulty!

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