O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 108
London, England 55
Hackney, England 15
Manchester, England 14
Birmingham, England 13
Southampton, England 9
Glasgow, Scotland 9
Belfast, Northern Ireland 8
Ashington, England 8
City of London, England 7
Northampton, England 6
Stoke-on-Trent, England 6
Bristol, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Bournemouth, England 4
Barnet, England 4
Reading, England 4
Leicester, England 4
Gosport, England 4
Southwark, England 4
Gloucester, England 4
Nottingham, England 4
Colchester, England 3
Eastbourne, England 3
Halifax, England 3
Dublin, Leinster 3
Hammersmith, England 3
Oldham, England 3
Bishop Auckland, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Russeboy Russ Leighton (@Russeboy) reported

    Hey @O2 this number is on your network and is attempting a scam - pretending to be a child I have: +44 7851 327304. @monzo they want the money sent to one of your accounts. I have the account name.

  • sheeh20649 D S (@sheeh20649) reported

    @O2 Awful company with the worse customer service shocking!

  • rinsql1 🦅Esq (@rinsql1) reported

    Genuinely @O2 must be stupidest network to exist. You call to tell them your phone is lost, and in the same breath they say they can only verify your identity via the phone that is lost.

  • jammydodger9999 Mick Hancock (@jammydodger9999) reported

    @O2 many many customers in Meltham (HD9 4BN) with no service for many days now as a mast in Broadlands, Meltham that is diesel powered has not been working. Nearly 7 days now. What is going on please ? URGENT ACTION REQUIRED

  • Natbicker Nat (@Natbicker) reported

    @TomTugendhat @O2 You mean since there merger the service didn't improve?

  • queenslittonno1 Queens Arms Litton skipton (@queenslittonno1) reported

    @virginmedia @O2 I have been waiting for you to reply all day via Instagram ! In the meantime my daughter has been left with no mobile service through you employing “some” not all ! fraudsters and incompetent staff members !

  • bodge4uk Rob Lewis (@bodge4uk) reported

    @O2 crap customer service from your call centre. Hanging up on me twice in a row when I ask to speak to a manager/supervisor.

  • Colin_D_1964 Colin Downing (@Colin_D_1964) reported

    @O2 @davidkerr O2 as I do not have a Facebook or Instagram account how are you going to support me?

  • Liyztaa Tom Arkell (@Liyztaa) reported

    @TomTugendhat @O2 I'm finding 4G better than it's ever been in Tonbridge high street actually. Unfortunately, being "awful" is all it needs to be better than it's ever been. Have to rely on free WiFi from shops, wetherspoons or library.

  • smilealot127 Harry Smiles 🇬🇧🇮🇱 (@smilealot127) reported

    @TomTugendhat @O2 Not only o2 !!! This country is a joke it’s 2025 and mobile phone signal is extremely poor in areas, unbelievable for such a GREAT country Total joke of a kingdom China you can get 5g on top of a mountain

  • paulpresenteruk Paul Hulse (@paulpresenteruk) reported

    Hi @O2 are you having issues with taking payments via your app and website? #o2

  • TomTugendhat Tom Tugendhat (@TomTugendhat) reported

    Again, @O2 showing why they are the worst phone company in Tonbridge. Can’t use the phone. Can’t use data. O2 aren’t interested in Kent.

  • pgreen83 Paul Green (@pgreen83) reported

    @O2 I cancelled contracts with you 5 months ago. Why are you still taking money from my bank. I’m furious. Can’t get through to you. You have basically stolen nearly £150 from me and I want it back and an official apology. Issued written complaint, and iv been ignored as well

  • iBen91 Ben (@iBen91) reported

    @TomTugendhat @O2 Non existent signal in Hadlow.

  • TenajiP Ms Tenaji. P (6:16 in UK) (@TenajiP) reported

    @O2 Your hold times are absolutely abysmal. I received notice that you’re increasing tariff, told you I wanted to leave within 30 days; but couldn’t complete due to recent address change. Was on phone for an hour and was told someone would call me back in 7 days. Never happened.

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