O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 130
London, England 57
Hackney, England 16
Manchester, England 15
Birmingham, England 15
Belfast, Northern Ireland 9
Southampton, England 9
City of London, England 8
Ashington, England 8
Glasgow, Scotland 7
Northampton, England 6
Bristol, England 5
Maidstone, England 5
Halifax, England 4
Hammersmith, England 4
Bournemouth, England 4
Barnet, England 4
Leicester, England 4
Aberdeen, Scotland 4
Stoke-on-Trent, England 4
Southwark, England 4
Nottingham, England 4
Chesterfield, England 3
Carrickfergus, Northern Ireland 3
Croydon, England 3
Colchester, England 3
Eastbourne, England 3
Reading, England 3
Dublin, Leinster 3
Oldham, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Mebeingme12345 Melissa Jackson (@Mebeingme12345) reported

    @O2 hi, The code wouldn’t scan in MK Centre and I clicked on it in front of the staff member. They rudely told me I couldn’t have my selects as it’s not working. Their attitude was disgusting.

  • leicesterlee26 Lee Downing (@leicesterlee26) reported

    @O2 your customer service shocking!!!

  • jrob10001 James Robinson (@jrob10001) reported

    @O2 Actually why not just cancel it the week between Christmas Day and New Year's Day?

  • abbeylou97 Abbey Louise (@abbeylou97) reported

    Absolutely appalling customer service from @O2

  • npjy83 Nathan Young (@npjy83) reported from Mid Calder, Scotland

    @O2 Hi, My virgin media and O2 account are the exact same email address, but I am not getting double data. Can you please help? I tried calling your customer services but never got great support...

  • BenAlves84 Ben Alves (@BenAlves84) reported

    @O2 Thanks for response, I've tried all these and went into store today and they said switching to 3G would help, but nope.

  • FAA80446563 FAA (@FAA80446563) reported

    @O2 The fact it’s over 300 I didn’t use it and LOL YOU ANSWER AND THEN CUT OFF. Where in that will I get a response idiot

  • yxng_235 TJ (@yxng_235) reported

    @O2 my chicken selects voucher from priority isn’t working I need help

  • julianrh Julian Hutchings (@julianrh) reported

    @O2 Hey, trying to call you with a problem re scammers: phone is answered and then I’m cut off. Why?

  • ShakeIslam Shake Islam (@ShakeIslam) reported

    @O2 tried using the McDonald’s code for free chicken selects, and it’s not let me claim. I have the code, I am within time limits but the branch at Romford is saying they have problems with lots of people and lots of codes!

  • JonnyCartwright Jonny cartwright (@JonnyCartwright) reported

    @O2 hey I'm having trouble logging into my myo2 on my phone.. I've just updated my password and it says my logging details are not correct.

  • DeviousPL PL84 (@DeviousPL) reported

    @NorthernlyExpo @O2 My local said the same and said it’s O2’s fault. Naturally O2 deny it and you’re not going to hang around hoping they will fix it any time soon…

  • dbro25 Dale Bro (@dbro25) reported

    @O2 O2 service , it’s Terrible what’s going on

  • InvestmentBay SBInvestment (@InvestmentBay) reported

    @O2 @NorthernlyExpo Same for me, it seems a problem.only with chicken select

  • dbro25 Dale Bro (@dbro25) reported

    @O2 what is happening with the o2 service , it’s terrible

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