O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Blackburn, England 24
Glasgow, Scotland 13
Manchester, England 12
Birmingham, England 8
Gloucester, England 7
Belfast, Northern Ireland 6
Southport, England 5
Hammersmith, England 5
Halifax, England 5
Batley, England 4
Todmorden, England 4
York, England 4
Faringdon, England 4
Hackney, England 4
Southwark, England 3
Swindon, England 3
Oldbury, England 3
Southminster, England 3
City of London, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Northampton, England 2
Nottingham, England 2
Stockton-on-Tees, England 2
Lancaster, England 2
Rochdale, England 2
Stoke-on-Trent, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Colomski Prince Colomski (@Colomski) reported

    Shocked at @O2 for terminating a company number for ‘fraudulent activity’. Refusing to respond to emails. No contact number for the fraud department. Customer service keeping us on hold until the call centre closes to avoid dealing with it. Refuse to give a pac code. Shocking !!

  • ImJacobHughes Jake Hughes 🇬🇧 (@ImJacobHughes) reported

    @_DanielWalsh_ @O2 Still nothing, customer service was supposed to give me a call on Friday but that hasn't happened either

  • guidopalmadessa GUI (@guidopalmadessa) reported

    @o2cando @O2 Well the problem is I don’t have phone, or internet, just wifi at the airport, I will solve this @o2cando just praying…

  • Soccerjudge Big judge joe (@Soccerjudge) reported

    @O2 I use WiFi calling already but would like the network to work too please (wf6)

  • DanielK27282653 Daniel Keating (@DanielK27282653) reported

    @SkySports_Keith Good luck, I had money come off of my phone bill because of someone hacking my google okay account. 350 quid went out yet they managed to block another 500 quids worth of transactions! Both @O2 & @GooglePlay just blamed eachother and I have had no help at all just more debt

  • Jonoboro Jonathan Williams (@Jonoboro) reported

    @O2 Ah bugger it said 2 weeks when I renewed the contract... Back to work a week today so may have to cancel!

  • snowyrich Richard Snowden (@snowyrich) reported

    @O2 I thought I left poor CS behind when I ported my number over, so far you have deactivated my eSIM, I have no phone, no data. No nothing! Absolutely shambolic service!

  • MrAndyWatson A n d y (@MrAndyWatson) reported

    Seriously why do I always renew with @O2 their signal is just as brutal in Birmingham as it is in Northern Ireland.😔

  • quietsaturday Kate (@quietsaturday) reported

    @O2 Scammed. Realised immediately. Called 202. O2 couldn’t cancel scam order that was less than 10 mins old. But it’s going to take fraud team 14 days to contact me. Scammer had my details - how? 🧵

  • quietsaturday Kate (@quietsaturday) reported

    @O2 If I say “yes” on a public forum, it’ll just confirm my stupidity but there’s so much more to this story. My concern is the speed at which the order was processed (probably while I was on the phone reporting the scam) but the inability to cancel it by two O2 CS reps.

  • 3atcat Batcat (@3atcat) reported

    @O2 I’ve been charged £42 for 10mb of data in a country ive never visited - this has quadrupled my bill, looking for some help

  • tatania1976 Tatania1976 (@tatania1976) reported

    @O2 who can I put an official complaint to??..I’ve rang,emailed,webchatted and I’m not getting anywhere been a loyal customer for years and I’m disgusted 🤬

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2

  • TraceyT7663 Tracey Barnes (@TraceyT7663) reported

    Had 2 issues today with 3 different companies neither have helped , being a long standing customer means nothing. @O2 and @eon_next hang your heads in shame!! My stress levels are off the scale thanks to your staff!! 👏🏻 👏🏻👏🏻

  • _DanielWalsh_ Dan (@_DanielWalsh_) reported

    @MeenaRamaO @O2 Did this get sorted yet and if so, how? Having the exact same issue. Self employed and losing out on business every day

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