O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 85
London, England 46
Hackney, England 12
Birmingham, England 11
Manchester, England 11
Glasgow, Scotland 9
Belfast, Northern Ireland 9
Southampton, England 7
Gloucester, England 7
Stoke-on-Trent, England 6
Southwark, England 6
City of London, England 6
Maidstone, England 5
Faringdon, England 5
Aberdeen, Scotland 4
Ashington, England 4
Gosport, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Hammersmith, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • outdoor_gems Gem Ⓥ (@outdoor_gems) reported

    @StuLittle1972 @O2 I'd say go ahead and make them acquire the court costs. It'd never get there, but the time spent trying, or even just getting debt and legal departments to review it all would cost far far more. And as they've now refused to take the payment....

  • JD82__ JD (@JD82__) reported

    A bi-annual tweet telling you don’t use @O2. Pay a hefty phone insurance fee pm on the off chance, had to use it, got sent a scratched replacement with software issues and was told I’d either be without a phone for 2 weeks or buy a cheap handset that if not get reimbursed for.

  • wakeyboi wakeyboi trans lives matter (@wakeyboi) reported

    @DPDgroup_news how bad is your customer service honestly waited all day no texts or notifications @O2 let me know delivery would be today. Your driver turned up to my building but failed to ring the buzzer or ring door bell and left to rearrange delivery for Monday

  • sekacyecats 🌙✨ (@sekacyecats) reported

    @O2 Giffgaff, apparently high usage in my area means it will be slow. But i literally can’t connect to anything off the wifi. It’s ridiculous

  • Victoriiaem1ly VictoriiaEmilyy 🦋 (@Victoriiaem1ly) reported

    @O2 are you having network issues??

  • rp7673 Richard Parker (@rp7673) reported

    @grime_vintage @O2 @EE Guess it depends comparing previous experiences to current.16 years with EE under its various names and no problems, 2 months with O2 and signal and data speed issues. Not hard to make a comparison that O2 is poor really is it ?

  • StormCloud97 StormCloud97 (@StormCloud97) reported

    @O2 Unfortunately this doesn't help me the phone is connected to the network perfectly in fact it was refurbished by O2 when I brought it (it's still on contract)

  • DaymienS Daymien Sim (@DaymienS) reported

    @O2 This has since been rectified with follow up call from customer services :)

  • JayAlex9696 Jay (@JayAlex9696) reported

    @sekacyecats @O2 @giffgaff I moved from Vodafone to GiffGaff and it’s the worst signal everywhere I go. Can’t even play full videos on Instagram without it going off

  • grime_vintage ForzaTottenham (@grime_vintage) reported

    @rp7673 @O2 @EE I was with EE for ayears they were awful, changed to o2 (much more prestige company) and was like night & day, however the timing of your switch plays a part as just lately there’s been problems. But generally and proven o2 are better (more towers / stronger etc)

  • skgndo 💫 (@skgndo) reported

    @O2 You lot go down more than Maguire stans ffs - fix up

  • FunkadelicHorse Binyizdabbalah (@FunkadelicHorse) reported

    Hey, @O2, get a customer website that isn't a kafkaesque deliberately unhelpful bloody nightmare.

  • LucyMatthews99 lucy (@LucyMatthews99) reported

    @O2 Hi We have arrived in the Usa and our phones are not working with no network coverage, I have tried to log into my O2 to fix but it wants to send a text message to get into the account which we can’t access

  • StormCloud97 StormCloud97 (@StormCloud97) reported

    @O2 I have great signal but my ping is all over the place one moment it's in the 20 - 30 ms rand the next it's in the 200 - 400 range and while I use my phone as a hotspot a lot and use a lot of data this happens on my phone and on other devices even when connecting the via LAN

  • grime_vintage ForzaTottenham (@grime_vintage) reported

    @rp7673 @O2 @EE Think you’ve been taking too many EE’s mate, EE are terrible

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