O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 105
Manchester, England 70
Leeds, England 61
Ballynahinch, Northern Ireland 53
Birmingham, England 46
Croydon, England 45
Glasgow, Scotland 38
Huddersfield, England 26
Southampton, England 23
Liverpool, England 22
Belfast, Northern Ireland 21
Southwark, England 20
Bristol, England 20
Tower Hamlets, England 19
Edinburgh, Scotland 18
Scarborough, England 18
Hackney, England 17
Ealing, England 17
Reading, England 16
Coventry, England 15
Sheffield, England 15
Ruislip, England 15
Walsall, England 15
Wallsend, England 15
Watford, England 14
Bradford, England 13
Cardiff, Wales 13
Luton, England 13
Wakefield, England 13
Northampton, England 13

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SnapeyWapey AR Spade BA BSc♠️ dark fiction writer. (@SnapeyWapey) reported

    Surprise, surprise @O2 are calling me a liar now! I have never called an overseas number and only ever possessed a phone because of seizures. I want this contract to end as soon as possible and I hope you will all learn from my mistake of having a contract with them.

  • BcfcMaddocks Aaron (@BcfcMaddocks) reported

    @O2 Sort your **** signal out before you give **** out to other people.

  • CloudXElite Megan Kenway-Head (@CloudXElite) reported

    @O2 thankyou for stealing nearly 500 from my partners bank account 2 weeks ago for an account you guys never cancelled after claiming you had. With bank details you also claimed you didn't keep. We are now starving. My kids are on rations. Council tax bounced.

  • Becca75131176 Becca (@Becca75131176) reported

    @O2 Please can you fix my account first please ?

  • HarpSilver Harp (@HarpSilver) reported

    The thing that has me curious is why was @O2 part of the @GoogleUK Pixel watch promotion if it can't give LTE connection to the watch strange? Apparently only EE or Voda will do it and I'm not using Voda but I have a EE contract but their customer service piss poor arrrgh.

  • RodPascoe Rod Pascoe (@RodPascoe) reported

    @O2 your 4G network in Cornwall has pretty much stopped working in the last 12 months. Works in the early hours but as soon as enough people wake up and connect the data just stops. Your support say that nothing is wrong, like many people I know I’m leaving after 15 years.

  • katebell96 Kate Bell (@katebell96) reported

    @O2 honestly having so much trouble with signal and so is my best friend. Genuinely considering a move to EE at this point

  • DanDmwg DanDMWG (@DanDmwg) reported

    @O2 do you purposely make the disconnection team phone line ring for ages then cut you off in the hope that people just leave it and you continue to take money or are the lines actually really busy because you are so crap?

  • join4te Jay (@join4te) reported

    @O2 Day 15 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.

  • EmpireFF Empire (@EmpireFF) reported

    @Wavyhill @O2 Sorry to jump in here but I am having the exact same issues. O2 cut my physical SIM card off and I have not received my eSim as promised and I’ve had no signal all day. How did you get this revolved? I’ve made 3 phone calls to O2 today and nobody knows how to fix this

  • MizanCampaigner Mizan Campaigner (@MizanCampaigner) reported

    I have been a mobile phone customer with @O2 for several years now but for last year or so, the reception in Harrow Weald has been really bad. I am considering leaving if they dont sort it out.

  • acharya_molly Molly Acharya MCCT (Nobel Peace Laureate) (@acharya_molly) reported

    @ian_slade2 @O2 Do they have a dial up customer service?

  • Destinydolli Destiny Destiny destiny (@Destinydolli) reported

    @O2 is the worse network ever!!!! They don’t help their customers only interested in the profits they make. They cut my phone off even after I had my full payment they refuse to reconnect my services

  • BenMorrisGill Ben Morris-Gill (@BenMorrisGill) reported

    It’s absolutely disgusting that my network has been failing for months with @O2 and despite numerous methods of contact and complaints they are still fobbing me off with crap excuses and NOT dealing with my complaint. I have 100s of screen shots of YOUR network failing!! 😡

  • Srsivanesan Sivi sivanesan (@Srsivanesan) reported

    @O2 your website is crap when trying to get help = sends you in circles. Apparently the live chat option doesn't seem to be on the website. No help via phone with your system hanging up repeatedly on people holding to speak to a human😡😡 +a 4 day wait for a callback via website!

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