O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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The Photographer ♐️
(@Tabzwilson) reported
@O2 been having a issue with getting my screen fixed anyway you can help me?
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Are you a do-gooder? Or an evil-doer?
(@SaintTheJase) reported
@O2 I'm unable to log onto WiFi on the underground but it does work on O2 WiFi. How do I fix this? Your help say O2 WiFi app, but I do t see one in the Android store
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Charley
(@CJNG28) reported
everyone at @O2 is useless 🤍 4 advisors later and still noone can help me xo
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Mizan ThePoet
(@MizanThePoet) reported
Hi @O2 I have been a customer of yours for several years, I recently upgraded my phone however recently I have been having trouble with phone calls. The line keeps on going in and out during mid-conversation. Pls tell me whats going on Thx
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David kick
(@davidkick1996) reported
@O2 can you help me to login to my o2 app as your customer service can not do it been trying since last year bit off a joke
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Paul
(@Paul730493881) reported
@O2 hey. Anyone there to help with a problem? Online says no one available and phone line disconnecting. Thanks!
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David Rae
(@DavidRa22555026) reported
@O2 Online chats not available, telephone keeps dropping calls, I've no data connection my phone either..what kind of service is this exactly? paying for two O2 contracts and I cant contact you or complain???
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Jacob Davies
(@JacobD93) reported
@O2 Would I need to cancel it and then re-add it as an extra? Thanks.
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Ross Kewley
(@RossKewley8) reported
@O2 I did I sim swap yesterday about 2 in the afternoon and my phone still hasn’t come back on, customer services just puts the phone down any chance you can help
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Josh Pollard
(@jgpollard) reported
@O2 Hello! I'm trying to switch back to O2 but I'm stuck in a never ending groundhog day of hell on the website. I log into my O2 account but cannot change my address for delivering my new SIM. I can't change it without a product but can't get a product with wrong address.
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Luc
(@LUFCLDP1989) reported
@O2 only had a new phone for 4 days and it's constantly overheating and shutting down. I've managed to get it back on now but the device is doing it whenever I open a app or stay on a call for a while
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Rachel Hess
(@rachelhessuk) reported
@O2 Hi there. I need to cancel my Disney+ subscription which I have via o2 but I can't see anywhere on the site where I can do it. (Disney+ directs me to you). Can you tell me how? Thanks
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Nicola McKay 💙
(@elliott_nicola) reported
@O2 @CPWTweets @Offcom who is responsible for unlocking my old phone please? The retailer (Carphone warehouse) or network/ phone contract provider (o2). Both are passing the buck and I'm getting nowhere.
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Dean Probert
(@deanprobert89) reported
@rhianlinecar @johnthejack @O2 That’s o2s biggest problem. Any town or city centre the signal is terrible not the south coast. Need more investment on their network. 4G is abysmal. As soon as my contract is up I’ll be jumping to Vodafone or EE.
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Chele Roach
(@cheleroach81) reported
@O2 Can you please help me out. My 70 year old uncle is on pay as you go and is currently spending £15 per month on credit. As he is classed as extremely vulnerable ( pulmonary fibrosis and copd) he has been shielding since last March. Is o2 offering any extra data due to covid?