O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 32
London, England 27
Glasgow, Scotland 17
High Blantyre, Scotland 14
Halifax, England 9
Manchester, England 9
Hammersmith, England 7
Birmingham, England 7
Airdrie, Scotland 5
Hackney, England 5
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Belfast, Northern Ireland 4
Llandrindod Wells, Wales 3
Croydon, England 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
City of London, England 3
Bristol, England 3
Todmorden, England 3
Nottingham, England 3
Leeds, England 3
Truro, England 2
Southminster, England 2
Cambridge, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • TimberlandRBX TimberlandRBX (@TimberlandRBX) reported

    @O2 when my bill is due it says that it's been paid a few days after its due so then I think that I paid it then 2 weeks after the due date it says overdue then I had to pay directly can you fix this

  • kateab Kate C (@kateab) reported

    @o2 exactly when will you be rolling out 5G in the north west of England? Half the locations I’ve visited in the last two weeks I’ve had no signal despite you saying good coverage and every time I’ve reported you say the network is busy in that area. One of them is a college!

  • Hymsy1 Ben Hyams (@Hymsy1) reported

    @O2 Hi guys sorry I am growing really frustrated and a bit depressed at this. Trying to resume business with you. You are just asking me a security question every 40 hours it seems. No progression, feels like. I am considering figuring out an alternative. Please help asap

  • mrs_stph MrsS (@mrs_stph) reported

    Hey @O2! I have been trying to get my number ported and after 3 days - I still can't get any incoming calls/SMS and am on 2 network (& bills) ! Please can someone check this and sort out the port. Or I'm happy to end the contract and go back to my previous provider.

  • crtnywng court (@crtnywng) reported

    @O2 Second day without 4G signal. What’s going on???

  • N1nj4L1nk Fractured Dreams (@N1nj4L1nk) reported

    @O2 @TheO2 Fix your 'kin network. And don't promote nasty *** demons like madonna.

  • Harbiodun27 aajohnson (@Harbiodun27) reported

    @O2 I have tried to make payment for my bills and not going through. Customer care agent advised that I transferred to your bank account but the payment is still yet to be confirmed

  • Gogger16 Gogger (@Gogger16) reported

    @O2 OK, just had the worst customer service. Spoke to two people and they had NO CLUE whatsoever. They sounded like children on the phone. Apparently O2 cannot sell me an eSIM at moment due to "issues" and this has been the case for 2 months???

  • AbbieRoseSmith Abbie Smith (@AbbieRoseSmith) reported

    @O2 does anyone answer your customer emails, 6 days and counting

  • price_draper Jack Price-Draper (@price_draper) reported

    @O2 I had a phone delivered on Saturday but have had no coverage since. Been in contact with your advisors since Monday and still no working phone. Today one of your advisors shouted down the phone at me and hung up. You guys are making even Vodafone look good right now

  • sammeh_reads Sammeh Lowry (@sammeh_reads) reported

    @O2 ring to pay my bill am told welcome to the o2 pay as you go top up service? Can't get through to anyone and when I try and log in it says my account doesn't exist. What's going on?

  • nicolakezia86 Nicola (@nicolakezia86) reported

    @o2 I am so disappointed with your service. After upgrading in October, I was over charged £68, I was charged for Disney which should’ve been free, I was fobbed off when I queried, I requested the money owed was refunded to my bank and it’s taken off my bill. Terrible service.

  • Cc14935702 Fu*k_this_NO (@Cc14935702) reported

    @Doctor7979 @O2 😱😱 Wtf, what a piss take.

  • HAALAND_ERA Tom (@HAALAND_ERA) reported

    @O2 is o2 down ?

  • BlackCatJack101 Black Cat Jack 😺 (@BlackCatJack101) reported

    @Cc14935702 @Doctor7979 @O2 Never see him these days

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