O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 89
London, England 50
Hackney, England 12
Manchester, England 11
Birmingham, England 11
Belfast, Northern Ireland 10
Southampton, England 8
Ashington, England 8
City of London, England 7
Glasgow, Scotland 7
Stoke-on-Trent, England 6
Northampton, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Southwark, England 5
Gosport, England 4
Southport, England 4
Gloucester, England 4
Nottingham, England 4
Keswick, England 3
Hammersmith, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • yesmina43628521 yesmina (@yesmina43628521) reported

    @RyanAAllan @O2 In my honest opinion, I think there's a good chance of recovery, I suggest you reach out to globaltec_consultant on Instagram they helped me recover my account which was locked a week ago, So that's pretty much the only viable option you've got amongst he can help you

  • DracorumOrder Dracorum Order (@DracorumOrder) reported

    .@virginmedia Is there an outage in Croydon? I have multiple neighbours who are experiencing connectivity issues today. Also frustrating to have @O2 backup hit with similar issues too. Is this merger going to be a disaster?

  • chrisBRFCmorris Chris Morris (@chrisBRFCmorris) reported

    Awful service and help from @O2. As a loyal customer from the start, I’ll definitely be leaving ASAP! Promised a call back from management 8days ago and still waiting! Not getting what I pay for each and every month and what’s agreed in contract! @virginmedia

  • ItzzJordan Jordan Kelly (@ItzzJordan) reported

    @O2 really can't wait to upgrade my phone worst network I've been on, ******* useless *****.

  • BuckTaylor64 Andy Buckley-Taylor (@BuckTaylor64) reported

    @O2 @DisneyPlusUK Every week without fail I get emails offering Disney plus! I’m not interested!

  • paulcourt101 Paul (aka Gargoyle) (@paulcourt101) reported

    So @O2 and @virginmedia join forces, and a few days later I have been without service for the whole day! I've been with O2 since the first iPhone was released. Might be time for a change!

  • DracorumOrder Dracorum Order (@DracorumOrder) reported

    @O2 Yes, primarily at home. I had normal service (4G) when I went into town. I’ve already tried twice turning my phone off and on, so I know it’s not that. 3G signal has been pretty weak making sites hard to visit.

  • sarahspoon Sarah (@sarahspoon) reported

    I'm getting 15 - 20 scam phone calls on my mobile every day, all different numbers. Anyone know what can be done? The only help my network provider @O2 gave was to tell me to change my number. Surely there must be another way?

  • KutiAdrian A.J (@KutiAdrian) reported

    @O2 I was sold insurance on the premise of next day replacement. But after making a claim, there has been a courier issue and my replacement has been stolen from their depot. I have been told I have to wait 5 wrk days for investigation

  • LukeBoulter5 Luke (@LukeBoulter5) reported

    @O2 is there any reason why whenever I go into my workplace signal no longer works. This worked perfectly fine until lunchtime Sunday and ever since I do not receive data or signal. As soon as I step foot out the building low signal is restored. This is Worcester High Street.

  • sarahspoon Sarah (@sarahspoon) reported from London, England

    @JamesIMcKay @O2 Oh….never heard of it. Ta

  • leemcewan Lee McEwan (@leemcewan) reported

    @sarahspoon @faris @O2 Yes, wait for the voicemail! If it’s important you will know in two minutes because they will ring twice or leave a message. If it is an emergency with a friend, a landline l(ike the school or a doctor) I bet you have the number.

  • leemcewan Lee McEwan (@leemcewan) reported

    @faris @sarahspoon @O2 DATA! It’s not that bad over here. But I still don’t answer it so …

  • RyanAAllan Heather Chandler (@RyanAAllan) reported

    @O2 I cannot contact your customer service telephone number, and I cannot log in to my O2 account to use the live chat feature. I need to discuss why I can’t access my account, can you please help?

  • IzzyRothers99 Isabella (Izzy) Rothwell (@IzzyRothers99) reported from Meltham, England

    @O2 I currently have no signal in the HD9 area. Can you inform as to why this may be??

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