O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 56
Birmingham, England 27
Leeds, England 19
Manchester, England 19
Croydon, England 18
Reading, England 11
Ealing, England 10
Glasgow, Scotland 10
Liverpool, England 9
Edinburgh, Scotland 8
Hackney, England 8
Tower Hamlets, England 7
Andover, England 6
Plymouth, England 6
Belfast, Northern Ireland 6
Coventry, England 6
Grimsby, England 6
Poplar, England 6
Leicester, England 5
Watford, England 5
Uxbridge, England 5
Harringay, England 5
Southwark, England 5
Huddersfield, England 5
Maidstone, England 4
Middlesbrough, England 4
Cardiff, Wales 4
Derby, England 4
Streatham, England 4
Burnley, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SusanRalph21 Susan Ralph (@SusanRalph21) reported from Farnham, England

    @scotts_camera @O2 @Ofcom Yes my boyfriend is in the exact same position, can't call or text or receive calls or texts even wifi calling which he should have doesn't work

  • AdamWarwick86 Adam Warwick (@AdamWarwick86) reported

    @EnglandRugby @O2 Some poor decisions again persisting with slade , dombrandt , ewells . 6-2 split is a strange one considering it’s a scrum Half and winger

  • ShaunfromDurham ShaunfromDurham 🇬🇧 (@ShaunfromDurham) reported

    @O2 Not overly, just seems internet is very hit and miss now most places I go. More than just me noticed this too. Never used to be this bad.

  • DenzelTrotter Denzel Trotter (@DenzelTrotter) reported

    @O2 Another day with no signal and already looking like it’s not going to be working tomorrow, 3 days this week and 3 days last week

  • Terristarfish Teresa 💜 (@Terristarfish) reported

    @O2 I'm trying to add my NHS code. I've been putting this off for months due to so much difficulty. Can somebody just directly contact me to help??

  • lkoo1 LK (@lkoo1) reported

    @O2 eSIM not working for nearly 3 days. Gone into 2 stores and spoken to 6 different agents on chat and no resolution. Even the in store staff said they were told not to re-issue SIMs. How can a major network operate like this?!

  • SebandfinBooth1 Seb and fin Booth (@SebandfinBooth1) reported

    @RayExeter25 @O2 We’ve the same issue - no idea what’s going on

  • gigisound G10 (@gigisound) reported

    @O2 I need help!!!!

  • billysmith45 billy smith (@billysmith45) reported

    @O2 why is it impossible for you team to fix error message 900 for my Apple Watch.. voice and data plan was working yesterday on the Apple Watch but on my new watch today I get this error.. nobody seems to know at o2 😳 please advise?

  • dinsdalelanden1 dinsdalelandenep (@dinsdalelanden1) reported

    @O2 I haven't had a signal for 3 days, asked for help both online and instore and nothing. Decided to leave so wanted to request a PAC code but can't as I can't text with no signal. Asked via the app for a PAC code but was told they can't give this out there, what do I do now?

  • PublicChoicer PublicChoicer (@PublicChoicer) reported

    @O2 It is amazing that you hire people who barely speak English. You call 202 and it is a gigantic enterprise to be able to understand what those Pakistanis and indians you hire say to you. Now due to a lack of understanding, your people cannot cancel my service..

  • Umz1261117 Umz (@Umz1261117) reported

    @O2 I raised a serious complaint (ref: C-130525391) regarding billing errors and debt collection despite credits being applied and your team admitting fault.

  • madmedicalman James (@madmedicalman) reported

    @O2 Thankfully, eventually I got it sorted yesterday. You need to rethink the system to try & speak to customer services…. Takes too long to speak to someone. Also, why am I doing security on automated system & it just repeated when I speak to someone! Ridiculous!

  • ShaunfromDurham ShaunfromDurham 🇬🇧 (@ShaunfromDurham) reported

    Hey @O2, why does your phone service not work nearly everywhere I go? Its 2025 and major towns/cities I can’t use internet. Even when says 3-4 bars nothing loads. Any plans to sort this?

  • stuinweymouth Also Stu (@stuinweymouth) reported

    When are UK phone operators going to crack down on these scams. 07746 639322 is a scam Job Call phone number belongs to @O2 in the UK. Shut them down!

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