O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 176
London, England 52
Hackney, England 16
Birmingham, England 14
Manchester, England 13
Glasgow, Scotland 12
Southampton, England 9
City of London, England 8
Ashington, England 8
Belfast, Northern Ireland 7
Northampton, England 6
Bristol, England 6
Hammersmith, England 5
Maidstone, England 5
Dublin, Leinster 4
Rotherham, England 4
Batley, England 4
Halifax, England 4
Bournemouth, England 4
Leicester, England 4
Aberdeen, Scotland 4
Stoke-on-Trent, England 4
Falkirk, Scotland 3
Plymouth, England 3
Wandsworth, England 3
Edinburgh, Scotland 3
Luton, England 3
Norwich, England 3
Paddington, England 3
Chesterfield, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidRoutley3 David Routley (@DavidRoutley3) reported

    @O2 Help I’m trying to set up the Disney+ £5.99 a month deal but when I log in all I’m getting is whoops we can’t show this deal right now. I’ve promised the kids they can have Disney+ over the holidays and beyond so they’ll be really disappointed if we can’t have it.

  • sulemanhadi Suleman Hadi. سلیمان ہادی (@sulemanhadi) reported

    @O2 The speed you are dealing with a small issue like keeping my number shows O2 needs to replace some guys in the top....when selling us you promise the mountain, but can't deliver a rock ..at least give what's worth my money

  • Parmida_B_ Parmida ☠️🫀🌌🐷🛸 (@Parmida_B_) reported

    Is there anyone here who can help me with my @O2 SIM card? @o2cando

  • ScouseGoth Delusional. (@ScouseGoth) reported

    Hi @O2 I am having trouble registering With your app. I am getting the one time code and the security text but when I put the code in it says it timed out and to send another code. I’ve tried both the app and your website. Same problem. Any ideas?

  • munk19 Sarah (@munk19) reported

    @Molly78417841 @O2 Good luck getting your parcel. I’ve been waiting for @DPDgroup_news to deliver since 3rd December!!! It’s clearly never going to be delivered now but no one cares!

  • Oliver_Houghton Oliver Houghton (@Oliver_Houghton) reported

    @O2 can someone help please? My new phone says it’s delivered but it isn’t!

  • zunairah130409 msssannn (@zunairah130409) reported

    @O2 Still not working, can you answer my posted questions to you?

  • kindusm Tom66 (@kindusm) reported

    @O2 in a Cracow still no network can’t reach o2 UK.

  • join4te Jay (@join4te) reported

    @O2 Day 40 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.

  • JMissee JMissy (@JMissee) reported

    @O2 Hi my o2 priority odeon cinema code is not working. Can someone please assist. I am planning to see a movie tomorrow morning with my little one

  • bluexshift a scarily good ai rendition of jack 🌌 (@bluexshift) reported

    cool, cool, thank you everyone - so @O2, can you help me now? the live chat has been absolutely useless and you've cut me off so I can't even call any of your helplines

  • zunairah130409 msssannn (@zunairah130409) reported

    @O2 I did check, you need to get this signal issue sorted ASAP

  • zunairah130409 msssannn (@zunairah130409) reported

    @O2 why is the issue always with the o2 network? I’ve been a customer with o2 for the past 10 years.

  • moron_of Moron Of The Week (@moron_of) reported

    . @O2 your customer service is a joke. Tried to report fraud to you 3 weeks ago, person on phone did nothing and hung up on me. Now I received have 3 default notices for fraudulent contracts. Criminally negligent.

  • 19gee78 Gordon Oakley (@19gee78) reported

    @O2 really disappointed wi you guys...one of your agents changed details on my account...while I was on a call with him... so I would fail the security questions cos I was cancelling an order...and that was just the final insult in a long line of really frustrating occurrences

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