O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 172
London, England 55
Hackney, England 16
Birmingham, England 15
Manchester, England 13
Glasgow, Scotland 11
Southampton, England 9
Belfast, Northern Ireland 8
City of London, England 8
Ashington, England 8
Northampton, England 7
Bristol, England 6
Hammersmith, England 5
Maidstone, England 5
Batley, England 4
Halifax, England 4
Bournemouth, England 4
Leicester, England 4
Aberdeen, Scotland 4
Stoke-on-Trent, England 4
Southwark, England 4
Plymouth, England 3
Wandsworth, England 3
Edinburgh, Scotland 3
Luton, England 3
Norwich, England 3
Paddington, England 3
Chesterfield, England 3
Carrickfergus, Northern Ireland 3
Croydon, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Howard_Marsh HM Maintenance (@Howard_Marsh) reported from Falkirk, Scotland

    @O2 Falkirk I pay £92 a month and for last 3 weeks absolutely no network. My business needs. What on earth is going on!!

  • stellabilling Stella Billing (@stellabilling) reported

    @O2 still no Internet in HX6 area! This has been going on for over 12hrs now!!! Why pay for a service when you can't even use it!

  • ChrisWilmshurst Chris Wilmshurst (@ChrisWilmshurst) reported

    The @O2 phone support is bloody awful. It’s impossible to get an issue resolved and the minute the automated system here’s you mutter anything profound because it’s so useless it hangs up.

  • heygraeme graeme (@heygraeme) reported

    @O2 I’ve had all of these help options tried, I’ve spoke to you on the phone and in DM’s. As for not paying extra, that’s fair, but it does mean I’m paying a higher price than my previous contract for a crap service. Just fed up.

  • xStyl3s_ Razza T (@xStyl3s_) reported

    @O2 hey every 10-20mins I have to restart my phone as my mobile data won’t work and on top of that I can’t ring or answer calls also I had someone ring me 3 times last night and I didn’t even know because of the network wtf

  • mandie_k Mandy (@mandie_k) reported

    @O2 just had a pop up on my phone that 02has turned of my 4g calls can you help I’ve tried to contact 02 by email but not getting anywhere thanks

  • kelwal_ Kellie (@kelwal_) reported

    @O2 being overcharged on my bill, myO2 app chat function is erroring when I try to start a chat and phone line is disconnecting you. How do I raise a complaint?

  • Redrog76Part2 Rog (@Redrog76Part2) reported

    Just when I thought for a mobile provider you couldn't get worse than Virgin @O2 are like hold my coat watch how utter crap we can be lie through our teeth to customers and still continue to lie when they are informed it is a legal matter. Worst thing is they are merging in to a

  • blinking_owl Blinking Owl Media (@blinking_owl) reported

    @O2 I'm trying to call to resolve the on going issue of my phone not connecting to Wi-Fi at random. Your call centre system keeps kicking me off the call.

  • Glenj001 glen Johnston (@Glenj001) reported

    @O2 not getting any mobile data in SM5 area and also nearby...is there issues?

  • garthserg G@rth (@garthserg) reported

    Dear @O2, it seems as if you have cut my phone service instead of the fraudulent account created in my name but gladly continue to accept a monthly premium. How do I get back online without means to contact you?

  • Redrog76Part2 Rog (@Redrog76Part2) reported

    @O2 You are ok we are done but tomorrow my phone and tablet will be put back in the boxes and dumped back in your store worst company about and anyone that can make Virgin look good must be bad. You will be a match made in Hell.

  • TIFFJOSH16 JOSH PATRICK (@TIFFJOSH16) reported

    @O2 the network constantly keeps having issues with a regular mast in my area and it’s an area I work in has a cyclist courier which I require Internet connection. Every time I raise a complaint with u nothing seems to get done in compo or anything.

  • Jordyy013 j (@Jordyy013) reported

    @O2 why is my signal so crappy in barns green, litterally no internet whatsoever and been like this for months. Really tempted to swap to a different provider!!

  • matthewan56 David matthewan56 (@matthewan56) reported

    @NelaBligh @DixonsCarphone @O2 Do yourself a favour go elsewhere or online better service

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