O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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E-mail
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Agnieszka Trela
(@at_trela) reported
@O2 after being with you for 10 years I have been scammed by your team. Your people promised me the deal just to sign me up for another sim and never update the profile. Never experienced anything like that before. Scam!
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Shana Hendry
(@Happyengland79) reported
Surprise surprise @O2 is down again! Can't even make calls now. I see a court appearance in your future to give your customers refunds in the areas you don't care about. Company run by idiots that can't do their job a provide the service that's been paid for #evidenceforombudsman
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DJ NIGEL ANGELO
(@nigel_big_sexy) reported
@O2 the worst customer service in the world
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Lucie Jane
(@lucie_jane1999) reported
@O2 why is our data not working on our phones
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Elizabeth Broom
(@lizbiz1980) reported
@O2 I have a voicemail, but every time I go to access the voicemail service I get put through to the top up service, it's been like that for a few days now ...
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Hannah Mathers
(@HannahMatha) reported
@O2 why does your support number from chat say 24 hours? It’s not!
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Nasrudin Hussein
(@nasrudin900) reported
@O2 just arrived abroad and the o2 sim isn't working. I'm in Europe so I'm surprised it's not working.
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Os14
(@Os1434391159) reported
@O2 hey. You have been taking a monthly withdrawal from me for years. I do not use the sim at all and have not done since 2018. How do I cancel when I have no details?
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Sajad Hussain
(@mustafa1060913) reported
@O2 you have an obligation to tell customers the truth , if you fail to do this it is therefore your responsibility to make it right . This is what effective customer service should be . I'm still waiting for you to make it right for me
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amy bartram
(@aamylb) reported
@O2 could someone help me with logging into myo2 please. It sends me round in a ‘verify your email’ loop even though I have verified it.. thanks!
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Darryl Simpson
(@Darryls87) reported
@O2 worst customer service ever!
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brev2034
(@Brev2034) reported
@skutterdan Since being merged with @virginmedia and having all customer service moved abroad @o2 has become terrible
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Ben
(@iBen91) reported
@TomTugendhat @O2 Non existent signal in Hadlow.
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Mike
(@mikeymikey2024) reported
@ChloieBrandrick @O2 Same problem too, what was the resolution please?
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Tom Tugendhat
(@TomTugendhat) reported
Again, @O2 showing why they are the worst phone company in Tonbridge. Can’t use the phone. Can’t use data. O2 aren’t interested in Kent.
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