O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 33
Blackburn, England 26
Glasgow, Scotland 9
Birmingham, England 8
Gloucester, England 8
Belfast, Northern Ireland 7
Manchester, England 6
Faringdon, England 5
Southwark, England 5
City of London, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Hammersmith, England 4
Norwich, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
Cambridge, England 3
Swindon, England 3
York, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Maidstone, England 2
Cookstown, Northern Ireland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • laytum17 Paul Latham (@laytum17) reported

    @O2 Who ever left that can’t be on @O2 as his signal no way lasts 9 minutes

  • GlynAltair Glyn Jones (@GlynAltair) reported

    @O2 the network with whom you can’t make a phone call at 22:50 on a Monday night in the centre of a major city because they’ve oversold their network capacity. Sick of companies thinking they can just rip off customers like this.

  • mrsball0412 Lisa Ball (@mrsball0412) reported

    @O2 I’ve had no signal all day 🙄 website suggests broken mast. Any ideas when I might be able to make/receive calls again?!

  • pharon09055299 pharon (@pharon09055299) reported

    @O2 have you got a number for referrals thats not 0800 as I got a email to call them about an order but I am deaf and use the relay app and 0800 doesn't work on it thanks

  • NoDoJoBo Me (@NoDoJoBo) reported

    @virginmedia you've stitched me up a great one haven't you!!! Not only do I now have to pay more for my kids SIM's,as I've had to move to @O2..but #o2 are absolutely crap!!! Don't even have 5G now!!! I want to cancel my contract already..would be nice if you could contact me!!

  • NoDoJoBo Me (@NoDoJoBo) reported

    @O2 I WANT TO CANCEL MY CONTRACT!!!! MY NUMBER STILL HASNT PORTED OVER.....THIS IS TERRIBLE!!!

  • beccy_thorpe Beccy Thorpe (@beccy_thorpe) reported

    @O2 can someone contact me please seen as though I can never get through to anyone on the phone or via web chat!?!

  • beckywatson123 Becky Watson (@beckywatson123) reported

    @O2 I couldn’t even get anything to load while out in a major city on Saturday! Kept saying no internet connection even with having full bars of signal (which is a miracle in itself that never happens!) won’t be renewing when time comes sick of not having a reliable connection!

  • lloseby Leigh Loseby (@lloseby) reported

    @O2 Priority on Peter Kay tickets ❌, order last night for next day not delivered today❌, no response to messages on here ❌, no email to say when being delivered but told it’s in stock ❌. Why do I bother giving you money every month. All round service is poor!

  • UUnlocks Uk-unlocks (@UUnlocks) reported

    @O2 could you please advise me on how I can cancel an order and terminate my contract please ? For 2 days I’ve been messed around with and lied to. Not a single advisor can give a straight answer.

  • SuveenGurung suv (@SuveenGurung) reported

    @iAgree3212 @EnglandRugby @O2 Nah but what would’ve helped was Farrell getting the penalty when we we 15-9 down that would’ve put us back in The game

  • danielcostaceo Danielcostaceo (@danielcostaceo) reported

    @O2 Well, except for @O2 with this **** signal!

  • Nino7 Neena Dhana-Finnis (@Nino7) reported

    @mrsball0412 @O2 Better buckle up for a long wait, I've had no signal since 16/9

  • Nino7 Neena Dhana-Finnis (@Nino7) reported

    @O2 @GoodThingsFdn @virginmedia That's a big promise when it's taken you almost 2 months to fix a mast, which by the way isn't fixed yet! My newborn will be 18 years old before you actually do something about it

  • agirlisnoone19 A girl is no one (@agirlisnoone19) reported

    Hey @O2 poor customer service from you after being told by 1 of ur spvr that I would not be charged termination fees for cancelling my contract with u due to ur failure to provide a reasonable service. Yet I’ve just been sent a bill for over £600. Is this a joke? I’m not happy

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