O2 Outage Map
The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jonny duncan (@MrJonnyDuncan) reported@O2 how do you allow all these touts and scammers to buy all the tickets to your shows at the o2 and let them re sell them for 5 times the value when there's children lose out. What a **** show
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KopiteinPoland (@KopiteinPoland) reportedBefore @O2 say call customer service, why do I want to waste my time stuck in your queues, waiting to speak to someone about something I should be able to check online and pay if your website worked properly. #timeismoney
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John Till (@JohnTillUK) reported@sackedseafarer @O2 But I keep getting errors “Too many page redirects occurred” whether I use the app or website. I then tried to submit a complaint online and guess what, that throws an error too! So raised it via X DM and given a complaint ref and assured I’d be contacted via my preferred channel
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Laraine Kempster (@londonlaraine) reported3 Days no service, I am 70, disabled, and your still lying saying its a Mast problem when my phone says SIM NOT PROVISIONED. I cannot make an urgent call and your chat team say they can't help. @O2
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𝒥𝓊𝓁𝒾𝑒 𝒲𝒾𝓁𝓈𝑜𝓃 (@jsw1602) reported@O2 I'm trying to sign up for a SIM card online but when it goes to verify my identity with my card it doesn't work. I've used both my cards but they're not working
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🎗️Turnbull and Proud 🍉💚🏳️🌈🏳️⚧️ (@Dgooch66) reportedNot only does @O2 advertise items falsely, when. You complain they don't even have the decency to have a person deal with the complaint, how far this company has fallen in standards is unreal!
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Julie Dickerson (@JulieTessa46) reported@mattstingray @O2 I’m finding exactly the same and their response was use WiFi calling! A great help when you don’t have access and need to make a call.
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Christopher McLarnon (@mclarnonc) reported@O2 so another 30 minutes of my life wasted. In writing this afternoon you promised a replacement device would be sent out and you are now reneging on that. Really very poor service to a customer of 10 years plus.
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Kirsty (@kirsty_32) reported@O2 really have the worst customer service. 6hours to chat to someone, missed them closing now will probably need to wait another 6 hours tomorrow 😡
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Siany 💙🧵👨👩👧👦🐈NHS 🌈🏴 (@sianymarv) reported@O2 possibly the worst messaging chat bot EVER!!! Grrrrrr 😖
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NESL (@mrs_nesl) reported@O2 I was only there for a day. Signal was so bad I couldn’t when check the status page. Appeared everywhere I went (near the promenade/football club) in Blackpool wouldn’t work. Was highly frustrating.
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Lauren McLellan (@lmclells90) reported@O2 I need to make a formal complaint over appalling customer service over fraudulent activity on my account. I've tried endlessly to resolve this since it first came to light to no avail. O2 confirmed they would stop my direct debit to avoid the £286 bill leaving my account
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Rupert ***** (@farmerrups) reported@wheat_daddy @O2 Mobile phone companies don’t worry about signal anymore it’s all about the Gs! Whether you get 4G or 5G
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Fred (@Frankplayuke) reported@O2 What a ***** up!! Order new phone and they try to deliver 100 mls away, spent 2 hours on phone and they attempt redelivery only for it to end up 100 mls away again at the same destinatio. This has taken a week to sort and still no new phone, hence to say I've now cancelled said new phone and now looking at new new phone provider, By the way this is not a knee jerk reaction, months of poor signal and network have been part of my decision to leave, the latest ***** up, being the straw that broke the camels back!
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Lauren (@Halbutt) reported@O2 Also trying to change my surname and your website won't let me upload my marriage certificate, even though it's in jpg. My local store in Romford wouldn't help at all.
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