O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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LL
(@dompyone) reported
@O2 why is my internet nearly useless since I change tariff, I Have two phones with same issue. Reset settings etc and still useless, was perfect before the change of tariff.
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Kerry Coupe
(@Mercury_Kerry) reported
@O2 This says my network could be down for a week - how is that acceptable? No calls or data for a week?
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Scott Jones
(@_iscottjones) reported
@O2 @o2 This calculation is the total cost for the S21 Ultra over 36 months: Existing Customer: £1961.64 New Customer: £1961.76 I feel like a valued customer right now. #GreatSavings
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Craig Findlay
(@SuperTedders85) reported
@O2 tell me when I arrive the system is down! Personal time, fuel and parking charges wasted due to your store staffs & online chat support's lies.
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Roxie Fog 💙🤘
(@roxxatw) reported
@O2 cant connect to virgin wifi for the tube as it says i need to register but the sms link doesn't work
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LoyalRed21
(@LoyalRed21) reported
@EJStockdale @O2 Probably a mistake but poor customer service nonetheless. Never had a problem with Three tbf
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Emma Thompson-Hollis
(@EmmaHollis) reported
@O2 @victorique1984 I so want one of these. I have just got a new Samsung phone from you and the service I got was brilliant 👏 #O2betterconnected #WorldKindnessDay
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Darren Seaton
(@seatzie) reported
@Tommy_Millen @Stephen_Warke @O2 Horrible 2nd half
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Andy Leivers
(@cafi_pkr) reported
@O2 how do you get support? i have ended my contract, a few weeks ago, but had no confirmation email/text. i sent a text to o2 for PAC, no response. tried msg in MyO2, but says 'all agents busy'!
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Terri Hand
(@Terri_H_86) reported
Anyone else on @O2 having issues with social media sites?
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🌱⚡Spartan Goddess 😺 ♏
(@spartan_goddess) reported
@O2 Hi there,I've had this issue a few times but when I'm off WiFi on my phone and I try to connect to the internet using mobile data my phone won't connect. Data is switched on. My friend's EE Samsung works, mine doesn't. 😔 Help...
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Gish Abeyratne
(@GoGishiGoGo) reported
from
Birmingham, England
@O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?
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Claire Thompson
(@confuddledangel) reported
@O2 Thank you for that information. I understand it would be difficult to distinguish between normal and emergency mms messages, just hate to think of someone in a real emergency using it and racking up a huge bill 😕
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Conor Saunders
(@conz943) reported
@O2 @kevina_s definitely needs one of these to snuggle up to. Been bed bound for 48 hours with a terrible flu #notcovidrelated #O2BetterConnected
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Raja Aslam
(@RajaAslam21) reported
@O2 Definitely @staceyhillx as she had major issues with network connections the other day! #O2BetterConnected 🎁
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