O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 34
London, England 27
Glasgow, Scotland 17
High Blantyre, Scotland 14
Manchester, England 10
Halifax, England 7
Birmingham, England 7
Hammersmith, England 6
Airdrie, Scotland 5
Hackney, England 5
City of London, England 4
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Belfast, Northern Ireland 4
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
Bristol, England 3
Todmorden, England 3
Leeds, England 3
Southwark, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • petpet_78 Mircea Ionescu (@petpet_78) reported

    @O2 I had the same issue outside the city centre but I blamed it on the fact that I came from the rural areas where I haven’t seen that issue as much since I started testing. I have tried all those and another device yet same. I expected to get better service in a big city centre

  • justemmathatsit Emma (@justemmathatsit) reported

    If someone at @O2 would like to contact me about the appalling customer service we are receiving this morning, I’d be grateful. 2 hours, 5 people and no callback isn’t a great advert.

  • piano_christina Christina Lawrie (@piano_christina) reported

    @O2 Thank you. The phone function is working but the data is not (although the 4G icon is showing). Apparently a local mast is having problems.

  • fowell103 David Miller (@fowell103) reported

    @O2 how hard should it be in this day and age to get a signal on my iPhone in my garden let alone my house especially when your signal checker says the signal strength is excellent? Coverage is getting worse not better, do I have to change network?? #annoyed

  • dilz2018 Delwar Hussain (@dilz2018) reported

    Hello @O2 Account no. 1044244169 Why has your colleague locked my android phone from using o2 sim that I've been using all along for number ending 702 ????? I done a sim swap in store today, still doesn't work on my phone, but other sim works. My mobile always been unlocked

  • artisticnods Roro (@artisticnods) reported

    @O2 worst company going

  • liifeofzo Zoe 🍁 (@liifeofzo) reported

    @O2 Not yet, assuming I need to wait 24 hours until it can be sorted if it’s still not working?

  • BajiNahid Baji Nahid (@BajiNahid) reported

    @O2 Hey we are not able to avail the inclusive travel zone in New Zealand for some reason, it keeps saying we have no internet but yet the 4G sign is showing. We can call and text but cant use the data. Would appreciate any help.

  • piano_christina Christina Lawrie (@piano_christina) reported

    @O2 Hello, it's still not working unfortunately. That's been 3 days now. How much discount will be applied against my bill for this month? Thank you.

  • dog_gem Adrian (@dog_gem) reported

    Morning @O2 I’m looking to move from an iPhone 7 to a second hand iPhone 8 or later. Other than changing my sim over do I need to do anything else to ensure my new phone works on your network other than make sure it isn’t locked to any other network of course.

  • clairegreen112 Claire Green (@clairegreen112) reported

    @O2 we have been phoning you almost on a daily basis to try to sort out our 4 phone contracts. Each time we are told we will get a call back. This never happens. Truly the worst customer service we have encountered.

  • DesFielding Des Fielding (@DesFielding) reported

    why are @O2 so rubbish. Been trying to change my number from contract to pay as you go. Should be easy I was told.But now spoken to 4 people who keep blaming each other.Still no further forward!terrible service from @O2. They don’t know what they are doing

  • charbarley Charlie Chenson (@charbarley) reported

    Why when you go to a large event like a concert or a festival does your phone never work? Like… what am I paying my bill for @O2 ?

  • alexharknett Alex Harknett (@alexharknett) reported

    @O2 Yes I did redeem the code on Wednesday. Normally the code sits in the app until you use it or it expires. In this case it should have remained until tomorrow.I went to make a booking today and the code I redeemed was not available. I see some other customers are having same issue

  • cofi_dre Andrew Williams (@cofi_dre) reported

    @O2 @mhuncho Can tou make my 2 week long problem of changing me back to my old number a PRIORITY?? Pony phone 🐴

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