O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jake
(@culocazador) reported
@O2 don’t actually know what the point of paying my bill is, second time in the last 2 weeks signal has been completely out in Spalding for multiple days so I’ve not been able to use my phone at work. Poor
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Sarah 🌼 & Jasper 🐾
(@madcow42) reported
@Claire_Edberg @O2 I’ve an S21 but this might be an option on yours. Go into Messages (you want the main screen where it lists all of your texts) In Search Conversations box there is 3 dots, click on this. In the Drop Down menu select Settings Near to the bottom is Spam Protection, select this
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Fidget
(@meyodi) reported
@O2 the worst customer service I've ever encountered, had to hang up after an hour and a half and being passed to person to person at least 5 times.. Looks like I've lost my mobile number but at least I'm not with o2.. Nightmare company
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Sarah
(@sarlpar) reported
from
Henllys, Wales
@O2 your coverage in the Cwmbran area NP44 is shocking, no end of people on O2 post about the poor signal especially around the Llanyrafon and Henllys/TyCanol area. When we ask about if there are any signal issues we’re told there’s not, Vodafone, EE and 3 work prefect. 😖
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Nishul Saperia
(@nishul1) reported
@O2 Thanks for the reply. I’ve attempted those things but it’s not better. Also - when I check your network status there is ALWAYS a problem with a mast nearby.
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Janet Berry
(@janetportugal57) reported
@O2 watching rip off Britain. Thought 02 was reputable. Only sorted out those 2 womens issues after rip off Britain got involved. You would have left them with no credit rating. #shameful
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Wendy
(@wendyc1982) reported
from
Carnoustie, Scotland
@O2 I paid my bill, overdue by accident -on Sunday- now 3 days after paying what I was due I still have no service- can’t call or message/no mobile data for 3 days after paying now-the money has left my bank account-Unable to get to speak to anyone! Please restart my services!
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S P G
(@SPG8250978) reported
@hollie3000 @O2 It's a shame, when I joined O2 great signal, no issues. Sadly now zero signal again today and customer service is none existent.
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Tina Hurst
(@SparklyTina27) reported
@O2 my phone has stopped working mobile network not available and I cant even top up.
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Lydia 🖤 🦇
(@lydiarosedeane) reported
Hi @o2 - when purchasing my sim only with you, I entered a PAC code. My service from Vodafone is being cut off today but the number on my O2 account is a new one. When I put my new sim in will it change over? Thanks!
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Sarah
(@sarlpar) reported
from
Henllys, Wales
@O2 It’s been going on for months, I have friends dotted around NP44 and they all struggle making phone calls as they keep dropping out, it’s not something new it’s an ongoing issue. I’d change if I wasn’t tied in and I think you’ll find other would too if they could. So frustrating
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Nelly
(@NellyDogman) reported
@nishul1 @O2 EE is just as bad.
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Charles Cairns
(@CharlesCairns2) reported
@O2 @O2 very disappointed with the serviceordered a new phone for my daughters bday this morning thru the app paid the upfront cost and the deposit £120 all in and it wouldn’t let me process it at the end but yous did take my money, spoke to 8 diff people and no one can help
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N
(@n1ks_nadgers) reported
@O2 What is going on with your mobile network masts in Welwyn Garden City. There is ZERO network across the whole town centre, causing any/all hardware reliant on the network to fail, including all Sky Mobile customers, like me! Already missed an emergency call because of this!
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AJC ⚒️
(@AJ041987) reported
@O2 @love_prezzo More to the point, why are they looking to eat it upside down? Why is the second holding it in a fold but from the side of the pizza? Pizza etiquette here is outrageous, momma mia