O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 99
London, England 53
Manchester, England 13
Hackney, England 13
Birmingham, England 12
Glasgow, Scotland 8
Southampton, England 8
Belfast, Northern Ireland 8
Ashington, England 8
City of London, England 6
Stoke-on-Trent, England 6
Northampton, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Hammersmith, England 4
Leicester, England 4
Gosport, England 4
Southwark, England 4
Gloucester, England 4
Nottingham, England 4
Bristol, England 3
Halifax, England 3
Dublin, Leinster 3
Oldham, England 3
Bishop Auckland, England 3
Keswick, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • zoeLjohnston 👑💫DivineRisingGoddess🙏🏼💎🕉🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@zoeLjohnston) reported

    @craig_c83 @O2 I've asked them for the managers name and I'm hunting down the area manager for Edinburgh email address. I will NOT let another person go through what I did!

  • SophieeHopee Sophie!❤ (@SophieeHopee) reported

    Hey @O2 I’m trying to sort out compensation for my sons phone as it’s been out of service and I’ve still been paying it! Yet I’ve been on the phone for over an hour trying to get through to someone! Any Help Would Be Appreciated!

  • GBsBestElvis Mark ELVIS Goddard (@GBsBestElvis) reported

    @O2 My wife has been issued a works phone which is on your network. Unfortunately, where we live, it only works if she goes upstairs and stands next to the window! Not very convenient and useless for Zoom meetings! Is there something we can get to boost the signal somehow please?

  • mohcader Mo Cader (@mohcader) reported

    Why do companies never treat customers with kindness, respect for being loyal with them for many years….@O2 you provide such poor customer service and don’t even try to keep your customers happy! You offer higher prices for being loyal and better offer for new customers! Poor

  • SPearson90 Sian (@SPearson90) reported

    @O2 hi is there currently issues with the payment service? Not accepting any of my bank cards and these are with two separate banks. Thanks

  • gerrytho Gerry (@gerrytho) reported

    @O2 What a load of shite as normal again no f***ing help at all #pointless just another fob off #disgusting

  • HitsFreeCityGem Hits Radio & Free Radio , Radio City & Gem fanpage (@HitsFreeCityGem) reported

    @danwood_uk @O2 My auntie said the same Dan it’s been bad

  • summers14 Andrew Summers (@summers14) reported from Leeds, England

    Email from @O2 a 7.8% price increase. To continue to invest in their technology?! I do not give a **** for that.

  • gerrytho Gerry (@gerrytho) reported

    @O2 absolute joke just a bunch of dence ***** who haven’t a clue what the *** they are doing!! #fail #imofffukurbill

  • Becca_Docherty_ Rebecca-Docherty (@Becca_Docherty_) reported

    @O2 That's fine but I don't understand why you'd start a conversation with me to resolve the issue then all of a sudden stop + not tell me you're busy and someone will get back to me. It only aids in my frustration

  • TheO2 The O2 (@TheO2) reported

    @georgie27800123 @O2 how can we help?

  • simranbsingh Simran Singh (@simranbsingh) reported

    @O2 Just did. Would be very helpful if you can help resolve asap

  • Mr_Keyland Jack (@Mr_Keyland) reported

    @NYXZPokemon @O2 You would if they got pre orders they'd get a whole lot of stock in. Also with Samsung if they are expecting high demand from network providers then they'd make a **** ton

  • NathFerguson Nath (@NathFerguson) reported

    @Katy_mo @O2 Exactly my 4G and 5G has **** been like it for over a year and they don’t care about fixing it all they want is ur Money year after year they increase your bill but the service doesn’t improve the more you complain the more they ignore you just refuse to pay it till they fix it

  • LLouisexo Laura (@LLouisexo) reported

    @O2 hiiii! I’ve sent a DM, I’ve cancelled and left O2 and was told to remove direct debit etc but I’m still getting told I need to pay?! I don’t have my phone or anything, I cancelled and left 2 weeks ago! Please can you help! Thank youuuu💙

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