O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 28
London, England 27
Glasgow, Scotland 24
Batley, England 14
High Blantyre, Scotland 14
Halifax, England 10
Hackney, England 10
Hammersmith, England 9
Birmingham, England 7
Manchester, England 6
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Bristol, England 5
Leeds, England 5
Oldbury, England 4
Airdrie, Scotland 4
Sheffield, England 4
Colchester, England 3
Reading, England 3
Belfast, Northern Ireland 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3
Hayes, England 2
Workington, England 2
Plymouth, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Cosy_Gamerx Cosy_Gamerx (@Cosy_Gamerx) reported

    @O2 I’ve just claimed my free coffee from priority but in my greggs shop the machine is down?

  • simon_brew @simon_brew (@simon_brew) reported

    @o2 still no service this morning. When will you do something about it? DIRE customer service

  • isaac_t_6 Isaac Thompson (@isaac_t_6) reported

    @chris_davies11 @O2 They give users a lot of runaround on issues like this, You can message “syncunlocks” on Instagram to get it unlocked, they helped me out with mine

  • JeMac999 Jenna MacDonald (@JeMac999) reported

    @O2 Hello, Husband bought a new phone with an O2 contract, received today. We requested his number to ported but it was not actioned. Where the link is to re-request the Porting? Can't get through to Customer services.

  • MatteEarl Matt Earl (@MatteEarl) reported

    @O2 we are a new customer and trying 2 port # across but have been on phone for over an hour twice today to be told systems are down so can I call back? On top of that my new My O2 account has a different (not mine) security no. which a code gets texted to for verification

  • WanderingWolf14 @ToonWolf (@WanderingWolf14) reported

    @leerobson23 @O2 Try @SMARTYMobileUK - uses O2 network and it's 10quid a month for 60gb of data and unlimited calls

  • richa_michael Michael Robert Richa (@richa_michael) reported

    @O2 Why can't I get in touch with you at all across all forums you have not provided me with a service (that I've paid for) for the past 6 months yet every month you've taken money from my account and now I can't even speak to an agent this is ***************

  • richa_michael Michael Robert Richa (@richa_michael) reported

    @O2 I've been trying to contact you lot and I can't even get to speak to an agent on your app the same as I can't use my phone because there is no signal in my area for the past 6 months you are in breach of contract and you don't give a sh#t

  • zoesagrott TR€ACL€ :) (@zoesagrott) reported

    @O2 I need to know what's going on, I have medical issues and without my phone working I could be in trouble.

  • petrolhead_UK Petrol_Head (@petrolhead_UK) reported

    @O2 moved to #O2 last week specifically so I can use a new #Apple cellular watch - yet it appears I’m not the only one encountering a problem setting it up that your phone tech support can’t assist with 🤔 please convince me it wasn’t a mistake moving my business? #AppleWatch

  • Niki_Mack Niki Mack (@Niki_Mack) reported

    @O2 I am unable to update details in my account. I can login on A browser but somehow you have the wrong email address and mobile number registered, so I can't receive verifications to update my details. Because my email is somehow wrong I can't login on the app.

  • rhianna_joseph Rhianna Joseph #PrayForDemi ❤️ (@rhianna_joseph) reported

    @O2 can’t get through to customer services.

  • mirapeerance Edith Irwin, Person of places, (@mirapeerance) reported

    @HaydenDavid2 @O2 Yes in the middle of a big problem relating to very high charges (60 pounds) which claim to be to 0845 numbers I am sure I never made. When I phoned those numbers today to see who answers--they are completely unknown and irrelevant. I am sure I never stayed on a 60+min call.

  • Jeffmw1 Jeff Wheeler (@Jeffmw1) reported

    @O2 It's not just me, there are dozens of complaints on local FB groups. Instead of suggesting your customers fix the problem why don't you just repair the mast pronto

  • N1nj4L1nk Fractured Dreams (@N1nj4L1nk) reported

    @O2 @DannyDooney Put the bot away and deal with your customers problems while you still have customers.

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