O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Blackburn, England 19
Glasgow, Scotland 10
Birmingham, England 9
Gloucester, England 8
Belfast, Northern Ireland 6
Manchester, England 5
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
Nottingham, England 4
Faringdon, England 4
Slough, England 3
Swansea, Wales 3
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
City of London, England 3
Cambridge, England 3
Halifax, England 3
Swindon, England 3
Southport, England 3
York, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Leicester, England 2
Banbury, England 2
Newham, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • badgercop Scott Elliott (@badgercop) reported

    I feel robbed!!! Walked into #caffenero to relax with a nice flat white, opened up my @O2 Priority app…….a sign on the counter saying “network troubles, unable to accept O2 priority”. Arrggghhh, I’ve already activated my voucher!!!!! 😩😩😩 Any worse feeling than that???

  • sxphsx S (@sxphsx) reported

    @O2 I want to cancel a pac code not leave o2. I want to keep my contract with u guys so can u cancel the code

  • Dan05858044 Dan (@Dan05858044) reported

    @O2 sort the signal out in the west monkseaton/Whitley Bay Area. It’s pathetic. Can barely use my phone

  • appledell Mike Morris (@appledell) reported

    @O2 Mast still down. Is it ever going to be fixed?

  • ashleighharkusx Ashleigh (@ashleighharkusx) reported

    How in the name of the good lord do you get hold of a human at @O2? Call? they reject my call. Online chat? “we’re busy” and close the chat. Respond to the email? “No reply email address” I don’t even want the stupid fkin contract n haven’t for years

  • Tracyd75883074 Tracyd (@Tracyd75883074) reported

    @O2 @virginmedia That is the problem they are not happy to help.

  • KavanaghCk Catherine Kavanagh (@KavanaghCk) reported

    @O2 is there an escalation phone number for you in the UK please? I've tried for 2 months to have a simple query dealt with. Your call centre staff can't/won't help. Platinum customer if that helps. (It shouldn't, but apparently it does) Thanks in advance ,

  • Tracyd75883074 Tracyd (@Tracyd75883074) reported

    @virginmedia @O2 @Ofcom I am unable to get the advertised speed boost via volt as the virgin v4 hub is oos and being held for new customers. They have told me there is limited availability, however as a loyal customer it seems I am not entitled to it. This needs looked into.

  • nehalorn nehalorn (@nehalorn) reported

    @O2 Joined O2, had terrible network and internet connectivity. No incoming messages. Wanted to leave but no PAC code sent due to no incoming messages. Finally managed to get PAC code through email and left o2. Now i have early termination charges due to incorrect account closure

  • akaalexhey alex (@akaalexhey) reported

    @O2 might be the worst phone company to be allowed to continue trading 🙄 just awful

  • Beccy_261 Beccy Dando (@Beccy_261) reported

    @O2 I have a query with my bill but struggling to get touch with anyone. Can someone help please?

  • Meeshhealy Michelle Healy (@Meeshhealy) reported

    @O2 hi I am an o2 customer and wanted to buy #LittleMix #tickets for my #disabled daughter who is a big fan and wandered about accessible seating for her… can someone please help?

  • RoshanJ93 Roshan Joseph (@RoshanJ93) reported

    @O2 hello, recently switched from virgin mobile to O2 when renewed virgin contract. When tried to register in O2 app it says there is an account, but when I tried to reset the password, it says account not activated. Help please.

  • flameeyes Diego Elio Pettenò (@flameeyes) reported

    Me: Hey @O2, my main (4-years-old) SIM card seems to be unable to roam to Italy, while my wife's and spare 2-years-old SIMs worked fine. Can I get a replacement? O2: You should have called when you were experiencing the problem for us to troubleshoot the problem!

  • RuthRendell1 Mark Rendell (@RuthRendell1) reported

    @O2 i need some help managing one of my two mobile phone contracts with you.

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