O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Blackburn, England 20
Glasgow, Scotland 9
Birmingham, England 8
Gloucester, England 8
Belfast, Northern Ireland 6
Manchester, England 5
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
City of London, England 4
Nottingham, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
Cambridge, England 3
Halifax, England 3
Edinburgh, Scotland 3
Swindon, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Larne, Northern Ireland 2
Oldbury, England 2
Harringay, England 2
St Albans, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ksmithysmith Kim Smith (@ksmithysmith) reported

    Wowzers @O2 shocking customer service when trying to sort a contract query out, put on hold for over 30 mins, not resolved and then silence- is this the future of things to come now you’ve partnered with @virginmedia ??

  • jessslee_ Jess (@jessslee_) reported from Walkden, England

    @O2 hi, my mobile date isn’t working and hasn’t been for some hours. No issues in area, and everything looks normal, please help 🥱

  • JonathonStillw2 Jonathon Stillwell (@JonathonStillw2) reported

    @O2 this is something you surely support?

  • nicolab68292039 nicola browne (@nicolab68292039) reported

    @O2 you suck unable to make calls for 3 weeks in my area CR3 keep getting fobbed off by them that they are sorting the problem when!!! Avoid o2 at all costs 😡😡😡😡😡

  • MrsPAH Paula H (@MrsPAH) reported

    @O2 can you confirm the phone number to speak to someone to change an order please? I've chosen my upgrade but it is out of stock - existing phone not working so I'd like to change to a different colour to receive more quickly. Thanks

  • TapperJosephine Josephine Tapper (@TapperJosephine) reported

    @O2 It’s why I’m off after 5 days. Your customer service as bad as coverage.

  • crzynic83 Crzynic83 (@crzynic83) reported

    @O2 I have been trying to update my account for over a month with a new billing address. Both app and website give me error messages and I can’t update. Will have to cancel if can’t upgrade so pls help

  • paul77thompson Paul Thompson (@paul77thompson) reported

    @O2 reception in Towcester has not got much better than the H+ network. Any improvements in the pipeline?

  • MsCosmicCat Em (@MsCosmicCat) reported

    @O2 my o2 priority app isn't working. It says no network (even if on wifi), I tried clearing the data to log out and now it won't let me log in. The app is up to date

  • kate_wba Katie 💙🤍 (@kate_wba) reported

    @O2 hello how do I get the live chat function?? I've been charged several months for an extra that I didn't know I had and I've never used and need to cancel

  • SznDonny_ ZX🇰🇮🦅 (@SznDonny_) reported

    @O2 you able to help out or not?

  • Abi66081730 Abi (@Abi66081730) reported

    Hi @O2 my phone is being collected today to be repaired on my insurance but I wasnt told if I need to package it up or if the courier gives me something to put it in. Ive read different things online. Can you help me please?

  • FrankRiddle90 Fran Riddle (@FrankRiddle90) reported

    Dear @O2 can you tell me why I pay for your service? It’s AWFUL.

  • FAT_NUTZ ROB WARD (@FAT_NUTZ) reported

    @O2 Hang on I understand about unable to gauge tee a fault free service but when it’s now been over 2 weeks that’s surely not with your terms. It’s a joke. Will be changing providers in October.

  • stphysio_sara Mrs M_PT (@stphysio_sara) reported

    @O2 Looked at all this, done everything on my end… everyday it’s different. Large amount of people in the area, working in area… but still the same terrible connection 😳

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