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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hackney, England 5
London, England 16
Aylesbury, England 1
Blackburn, England 104
Alexandria, Scotland 1
Halifax, England 4
Newton Abbot, England 1
Burntwood, England 1
Norwich, England 1
Brighton, England 1
Ruislip, England 2
Frome, England 1
Liverpool, England 1
Rochdale, England 2
Horsham, England 1
Colchester, England 3
Manchester, England 4
Didcot, England 2
Birmingham, England 3
Batley, England 2
Hove, England 1
Dagenham, England 1
Bristol, England 4
Hammersmith, England 4
Stafford, England 2
Sleaford, England 2
Wakefield, England 1
Penzance, England 2
Nottingham, England 2
Slough, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ACEzio2009
    Dazzy (@ACEzio2009) reported

    @O2 im getting fed up with you keep cutting my mobile phone off the last 3-4 months in a row..My bill is due on 29th every month..but u cut my phone off in 48 hours??..what gives??..usually i get a week to pay my bills before anything gets cut..but you guys cut everything in 48 hours🤬..when my contract is up next year im done with you lot..unless i get chance to pay the bill up early...customer service is rubbish as well..i will be moving to another operator..after 20+ years with u as well..shame...

  • Frugal_ways
    Deano... (@Frugal_ways) reported

    @O2 There was no outage in Burnley, nor Horwich (right next to a 5g mast!) a day later. Tried the old airport mode reset, plus phone reset, neither worked. Got home, works fine. Little point paying for a mobile service if it only works when I'm home.

  • hxlds
    Joyboy 🌞 (@hxlds) reported

    @O2 @TheO2 your speakers work just fine, please turn it down a bit! Didn’t come to a concert to leave deaf

  • jonaths
    Jonathan Stewart (@jonaths) reported

    @O2 @o2businessuk I'm not sure what's going on with you at the moment, but your customer service atm is truly shocking. All of your comms channels are broken - I'm trying to upgrade, and it's impossible to speak to anyone

  • onlytoff
    Toff (@onlytoff) reported

    @O2 “Doesn’t exclude Scotland” No, but it gives a far less service Let’s look at the tickets for example, out of the 32 acts advertised, ALL are playing in England, only 4 acts are playing in Scotland O2 pick their partners,surely making sure partners are playing 🏴󠁧󠁢󠁳󠁣󠁴󠁿 is only fair ?

  • JohnnyFocal
    Jon Thompson (@JohnnyFocal) reported

    Still nothing from @o2 still no phone service which they cut off without merit. Famous last words last week don’t worry we will iron out the bug with your service. That’s one way no service.

  • ArcherImproving
    Not a sheep (@ArcherImproving) reported

    @O2 What information do you need? They are either your people cold calling and being rude or scammers?

  • daveo1880
    Dave Ogden (@daveo1880) reported

    @O2 are there any plans to roll out 5g in Rhyl/Prestatyn. Every other mobile provider has 5g in the area but you haven’t? 4g drops signal too often and I’m left with little or no signal to make any calls. Considering I’m paying over £100 per month it’s poor coverage

  • emma_hawker
    Emma Hawker (@emma_hawker) reported

    @O2 apologies if I misspell the name but I just spoke with someone called Oshama on the 4445 number and she has helped resolved a problem I’ve had for weeks that’s been really frustrating and getting me down, I can’t thank her enough, it’s finally being resolved 🥲🙏🏼

  • EerikBeeton
    Eerik Beeton, MCIM Cmktr (@EerikBeeton) reported

    @O2 24h later still waiting for service. @EE you got good reception these days?

  • SarahWM45
    Sarah H (@SarahWM45) reported

    Through a phone “system” and 3 operators who largely ignored our issue. We’re now on to the Complaints team at @o2. A disproportionate amount of effort to leave a contract they are not fulfilling, without being charged. As we can send a text or receive a call. @MartinSLewis

  • vmanderton
    Victoria Anderton (@vmanderton) reported

    You are a bunch of robbing con artists. You've just lost a loyal customer of 18 years. You will not get another penny out of me. Canceling my direct debit and tomorrow going with EE @O2

  • TriggerologyUK
    Triggerology (@TriggerologyUK) reported

    It's scary how **** mobile coverage is in the UK. My Internet is down and using 5G is comparable to dial up. Sort it out @O2

  • untidysue
    sue evans (@untidysue) reported

    @O2 why can’t i suddenly receive texts from organisations. This problem only started this week. iPhone 13 been on o2 for years. It’s not my settings. Any ideas please?

  • needymusiclover
    тαѕнα|мєт мαє мυℓℓєя (@needymusiclover) reported

    @O2 The issue is that when you google the number it’s coming up as legitimate o2 insurance. The thing that made me suspicious was that insurance department wouldn’t call to tell me my sim was getting disconnected as there’s different departments.

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