O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 29
Blackburn, England 23
Manchester, England 11
Glasgow, Scotland 11
Birmingham, England 8
Gloucester, England 8
Belfast, Northern Ireland 7
Halifax, England 6
Southwark, England 5
Southport, England 5
Hammersmith, England 5
City of London, England 4
Nottingham, England 4
York, England 4
Faringdon, England 4
St Albans, England 3
Cambridge, England 3
Hackney, England 3
Wandsworth, England 3
Northampton, England 3
Edinburgh, Scotland 3
Swindon, England 3
Batley, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Aberdeen, Scotland 2
Newport, Wales 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • michellemoffet michelle moffett (@michellemoffet) reported

    @O2 @willkhowe I have this too- doesn’t help when you’re getting g it for the kids pre Christmas to keep them entertained!

  • RoyTroy9j77 Toby (@RoyTroy9j77) reported

    @O2 I'll follow your recommendations in making sure I try to activate the offer later in the week. I have 29 days left of this offer and if I keep trying and it doesn't work, I'm leaving it in good faith that you will offer a resolution sooner rather than later.

  • Sofie_Michelle Sophie Smith (@Sofie_Michelle) reported

    @O2 Still not working guys 🥺

  • DeviousPL PL84 (@DeviousPL) reported

    @VMO2News @virginmedia @O2 Given that your useless network built on paper cups and string failed during 2020’s lockdowns, no idea why you’d want to draw more attention to your shortcomings and basic inability to provide customer service. Worst ISP in the UK. Absolutely laughable.

  • gwladysmattEFC matt (@gwladysmattEFC) reported

    @O2 you’re customer service is a disgrace by the way

  • benj352 Ben Marsh (@benj352) reported

    @O2 just had absolutely appalling service from your network service line took ages checking the account then explained the issues I have 3 times then said she "couldn't" hear me and hung up.I have got 4 devices with network with O2 and none have signal!

  • gilliandarcy1 Gillian (@gilliandarcy1) reported

    @VMO2News @virginmedia @O2 Hilarious bit of advertising! You've done nothing but let down the vulnerable, full of lies and failed promises.

  • RonnieH85120567 Ronnie Hamilton (@RonnieH85120567) reported

    @O2 I have been trying to cancel my deal for more than 2 months! Now you are threatening me with more bills. Just cancel my deal there was no contract!!! And stop threatening me! And get someone to pick up the phone!

  • MattHardy89 Matt (@MattHardy89) reported

    5 days with network issues in Kettering @O2

  • WestlifesUKFan Francesca Wood (@WestlifesUKFan) reported

    Just received a weird text from @DPDgroup_news saying I had a parcel missing which I never! I reported this to my @O2 as it was sent in error, although whenever I order from HMV they always tell me if it's DPD or Royal Mail in this case it wasn't DPD.

  • kathryn_felton Kathryn (@kathryn_felton) reported

    @O2 have been trying to activate the Disney + offer for over 24hrs now. I appreciate you say that lots of people are also trying to activate the offer. However, the my o2 app is now also not working for me. Any idea when either of these issues will be fixed?

  • kellymarie6262 Kelly Tobin (@kellymarie6262) reported

    @kojecat @O2 @DisneyPlusUK Same issue here, just keep getting told to give them time to sort it… not very useful not having a timeframe

  • kojecat Vicki 👩🏻 & Pearl 🐶🐾 (@kojecat) reported

    @nufcmad1 @O2 @gwladysmattEFC Exactly…. Very selective help!

  • gwladysmattEFC matt (@gwladysmattEFC) reported

    @O2 Your customer service is a disgrace by the way

  • KathrynRTitus11 Kathryn R Titus (@KathrynRTitus11) reported

    @ainsleec @O2 @lg LG you really screwed up when you quit making phones, but rather you are making washing machines and some dumb YouTube channel. The Aristo3 I am using is far superior to the piece of garbage Samsung I just smashed to pieces.

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