O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Sir Paul 💙👨👩👦🔬🔭😄
(@p_a_u_l_2015) reported
from
Brackley, England
Hey, @O2, your website is awful. If you're going to cut costs by removing all human contact then you absolutely must make sure all the links work.
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Elliot Skirrow
(@ElliotSkirrow) reported
@O2 There are no listed issues in my area, I am in contract period. Since you launched 5G in the area the 4G network seems to have ground to a halt.
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Levi Fitton
(@Levi_Fitton) reported
@O2 what the hell is going on in the BL2 6 area .. its been all month the service has been shocking. I can't access Internet make calls or contact an agent on the online chat even when on WiFi..
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My Arse
(@Leecampbelluk) reported
@c17yb8b3 @O2 I'm with them apart from charging me 150 quid for 150 Meg of data in Turkey they've been OK. Though they are 1 step away from losing a customer of around 20 years if they try that stunt again!
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Lunupu
(@lucelyanchored) reported
@O2 I’ve just had a scam call from 0330 390 3771 impersonating O2, asking me to tell them the security code that had been sent to me in a text message. Thanks to the wording of the message warning me staff would never ask for the code, I knew not to give the code to the scammers.
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Krzysztof
(@KRZYSZTOF_UK) reported
@O2 Need to cancel the second number then.
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claire livermore
(@ClaireLivermore) reported
@O2 need help with the voucher code for merlin passes? Anybody able to help me?
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bonnie
(@DIVINEFXMININE) reported
@O2 hi, my phone bill was supposed to come out today but the payment still hasn’t been taken? i’ve had a direct debit set up to come out on the 21st each month for a long time now and it’s never done this before. enough money in the account, usually comes out around 3am.
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Ian
(@Ian1Martin) reported
@O2 having trouble requesting my PAC code
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sophie lynes
(@ompalompa1993) reported
@O2 requested a paper bill to be sent to me on 6th sept. Have been invoiced and paid for for it but still not received. Any help.
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Jennie
(@lil_monkey_x) reported
@O2 your website keeps crashing. You’ve taken money from me but not confirmed my order. Was speaking with customer service but got cut off & he hasn’t called back. I need either a refund or my order confirmed please.
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Simon Gibson
(@SimonGibson1508) reported
@O2 charged for using phone abroad when clearly wasn’t. D/D cancelled and off to EE. Diabolical customer service
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Nikit Malde
(@NikzMalde) reported
@O2 How about fixing issues before coming out with products?
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🎶Caz 🎶
(@RandomCaz) reported
@Transdev @yorkbus is there a way to activate mobile tickets and then save as having major connection issues with @O2 mobile network in #Leeds city centre at the moment. Thank you
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Cara
(@carsbxo) reported
@O2 worst customer service ever!!!!! Please someone respond to my message. It’s VERY urgent!
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