O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 172
London, England 53
Hackney, England 16
Manchester, England 13
Birmingham, England 13
Glasgow, Scotland 11
Southampton, England 9
Belfast, Northern Ireland 8
City of London, England 8
Ashington, England 8
Northampton, England 6
Bristol, England 6
Hammersmith, England 5
Maidstone, England 5
Batley, England 4
Halifax, England 4
Bournemouth, England 4
Leicester, England 4
Aberdeen, Scotland 4
Stoke-on-Trent, England 4
Plymouth, England 3
Wandsworth, England 3
Edinburgh, Scotland 3
Luton, England 3
Norwich, England 3
Paddington, England 3
Chesterfield, England 3
Carrickfergus, Northern Ireland 3
Croydon, England 3
Colchester, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • WhoStu Stuart Lauchlan (@WhoStu) reported

    @O2 - just a pointer. "I wouldn't know" is not an acceptable customer service response, no matter how many times the agent says it. Especially when uv screwed up my service for the second time in 7 days, say u have no record of the last time and are now trying to blame the bank!

  • RakitaCraft Jenia #FBPE #FBPA #JeSuisEuropeenne 🕷🌍🇪🇺🇬🇧 (@RakitaCraft) reported

    @O2 I appear to be unable to send texts in ca8 post code. Are there problems with the service and when will they be fixed? Thanks

  • suzannebridges Suzanne Bridges (@suzannebridges) reported

    @O2 you set up a Direct Debit on the day my bill is due and then cut off the service for two weeks every month claiming you haven't been paid, meaning I'm paying full price for half my tariff.

  • Matthew_jones85 Matthew Jones (@Matthew_jones85) reported

    @O2 lit worst signal out of any of the phone companies can literally be in the centre of town and nothing ?? Maybe focus on improving that instead of silly promotions or caring just about new customers

  • MstanfordMaseyk Madeline Stanford-MAseyk (@MstanfordMaseyk) reported

    @O2 Feeling very duped by O2, literally set up to fail. I was not aware of the 'fair usage policy' for data and have been charged £67.06. If O2 were a good company, they would text and let you know you were approaching your fair usage data amount of 100gb.

  • sjg_001 Sarra (@sjg_001) reported

    @O2 are your DPD drivers meant to be taking photo ID upon delivery ?? (Worst company to use as they’re notorious for delivering damaged phones )

  • jamie_g89 Jamie (@jamie_g89) reported

    How do I change network provider during a contract? @O2 are appalling

  • _nananatasha NatashaShields🎃 (@_nananatasha) reported

    Any idea what happened to the @O2 signal in West Kilbride? #naesignal

  • ajmajor Alison (@ajmajor) reported

    @O2 No never! Would love to

  • MattNewman94 Matt (@MattNewman94) reported

    Why are network providers such as @O2 not doing more to combat the absolutely ridiculous amount of fraud text messages and phone calls going around at the moment? Been going on for months and it’s only getting worse and worse

  • mlsa_5 🕊 (@mlsa_5) reported

    When you spend hours speaking to @O2 Sales Support and end up being offered a deal that doesn’t exist, and in turn gets withdrawn at the last minute. As a long serving customer, I’m really disappointed in the service received today. Thank goodness my contract ends next month! 🤬

  • jinglyballs1 Dan (@jinglyballs1) reported

    @O2 is my o2 currently down? Can’t seem to log in to the app or via browser

  • MollClements Molly Clements (@MollClements) reported

    @O2 when you say “it’s good to be back” you’re only talking to young consumers right? I have sent a DM regarding the service my 90 year old Grandad received from your Regent Street store in Swindon.

  • dunph81 dunph (@dunph81) reported

    Ran out of internet yesterday , paid for some more , it didn’t last 1 minute till it was gone , dodgy as **** @O2

  • GeeEezi Gee (@GeeEezi) reported

    @O2 stuck in long contracts, impossible means to pay off devices and no help from o2 when we are trying to get money together to pay bills. Where is the help? Where is the understanding? Customer for 15 years, £200pm in payments. Disgraceful service.

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