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O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Ellengroves
    Ellen Groves (@Ellengroves) reported

    @O2 hi, I’m trying to get something sorted on my account but every time I try to submit the issue it says please try later. Can you help?

  • altrinchamhq
    Altrincham HQ - Social Media Marketing in Manc (@altrinchamhq) reported

    I've had terrible coverage from @O2 - Can't get a signal most of the time in Liverpool City Centre - At the castlefield bowl gigs - every other network my friends were on was ok, O2 failed Generally can't trust it for any coverage

  • FareJacob
    CHX Roller (@FareJacob) reported

    @O2 hi team? How long is your online Top-up system going to be down please... we've got our system details online so need to do next month by 25th July. CHX Wimpole.

  • Rothbury01669
    Stevio (@Rothbury01669) reported

    @JohnTillUK @O2 @Mozilliondotcom I was with EE over 18 years (from the Orange days). When they were bought by BT their renentions deals went up the spout and they wanted £60/month for a new iPhone 13 and that was at a discount. So I requested a PAC code on the website and bought my phone direct from Apple for £36/month over 2 years I moved to Giffgaff (which is 02 but been fine for me). Within an hour of the PAC request a guy from EE phoned me and said, why are you leaving after all these years ..... told him why and he said, we can offer it for £50. I said too late. Even with a £10/month sim deal on Giffgaff it was still cheaper and I never went back and I am still with Giffgaff 5 years later My friend works for Three and he said that legacy customer leaving is a red line for the companies because once you go, you'll never come back and they also know that once the customer discovers they can buy the phone direct from the manufacturer with 24 month 0% terms, it's the end of the line for the working model

  • milkmanDavid
    David Truman (@milkmanDavid) reported

    @O2 can you sort you signal out in Wembley and I’m struggling to send a simple text #letdown

  • psings
    Paul (@psings) reported

    @O2 Honestly, it’s been months of disruption and bad service! There seems to be no hurry to resolve it!

  • ElodieGenest
    Elodie Genest (@ElodieGenest) reported

    @O2 I am currently in the USA and received a message about roaming charges ending on the 20th. I am a Virgin Media Volt customer and should have O2 Travel Inclusive Zone. Can you please confirm my account is set up correctly so I don't get charged tomorrow?"

  • AndyMcK1982
    Andy McKeown (@AndyMcK1982) reported

    @O2 Why did I spend the day in Pendle yesterday with absolutely NO SIGNAL?! What’s going on when you can’t even have a day out without being cut off from the network??

  • daviddunninguk
    DavidDunninguk (@daviddunninguk) reported

    @andycomfort @O2 It’s now an open secret that they are struggling to provide a service. Now totally useless on trains

  • mister___ran
    Ran (@mister___ran) reported

    What an absolute **** show it is at @O2! The customer service is appalling, simply rude & not helpful in any way, shape or form. @O2 , you need to have a word with Archana, rude **** (NC358582122)

  • nige_h64
    NigeH64 (@nige_h64) reported

    @Colezinhoo @EnglandRugby @O2 Slowing ruck speed is vital. Even now, when I think he needs time away following awful injuries, T Curry does this better than anyone. For the Lions, he also attacked. Is it that he's shackled by England to only plan the defence?

  • benjamindummett
    BEN (@benjamindummett) reported

    @O2 check your emails (complaints department) Poor service!

  • MattHuddyHudson
    Matt Hudson (@MattHuddyHudson) reported

    @Cuddlebug1982 @O2 Did you eventually get this sorted . Mines over a week yet they tell me there's no problem. At this rate I'll be moving elsewhere .

  • Andy__Mac
    Andy Mac (@Andy__Mac) reported

    @O2 @PeelhillLibrary Keith, I get at least one a day - it's not o2. Keep blocking, but these scammers literally buy / spoof thousands of numbers. Sometimes I hang up, sometimes I play them at their own game and keep them engaged for 20 mins before telling them to foxtrot oscar.

  • ilemo
    I I (@ilemo) reported

    @bombdiggy__ @O2 If I’m not on the wifi in most places, I have no signal and they tell you to call when you have no signal but how can you call without signal?? Mind games

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