O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 49
London, England 39
Glasgow, Scotland 9
Birmingham, England 9
Manchester, England 8
Belfast, Northern Ireland 8
Gloucester, England 8
Hackney, England 7
Southwark, England 6
City of London, England 6
Stoke-on-Trent, England 5
Southampton, England 5
Faringdon, England 5
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Wigan, England 3
Barnet, England 3
St Albans, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3
Batley, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Swindon, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • jakeleopold Jake March-Jones (@jakeleopold) reported

    @O2 @virginmedia hello… have just got a o2 sim as part of my virgin package. Had an issue setting the o2 sim up because I’m an existing o2 customer so had to set sim up separately. Sim came on Saturday and the number that virgin said they’d done, hasn’t been done. Now every time

  • martin_youldon Martin Youldon (@martin_youldon) reported

    @neilmj1984 @O2 Don’t bother paying!!! Even if you do they restrict your service & just say it’ll be be back when it’s back with no timescales!!!

  • Shane7864 Shane786 (@Shane7864) reported

    @O2 when will this be resolved? I’ve spoken to numerous people on the phone & in store who seem to think they deliver good service- this evening I was verbally attacked it felt and your sales rep was extremely aggressive after I had merely expressed my frustration- #poorservice

  • Ser_IzzyJohnno Izzy Johnno (@Ser_IzzyJohnno) reported

    @Bentley1uk @O2 You could try going into an O2 shop if there is one local to you. I had to do the same thing but got told there were already 3 sim-swaps in progress despite the app telling me there was a problem when I tried to do it. YMMV

  • atmphotosuk Andy M (@atmphotosuk) reported

    @TheRegister @ispreview not sure if you are aware but @O2 's account services have been down all day, and not service updates or any update as to when service will be restored this is affecting Apps, Web, and Community....

  • neilmj1984 NeilMJ 🏳️‍🌈 (@neilmj1984) reported

    @martin_youldon @O2 I often find when I don’t pay for a service, that service is definitely no longer available anyway. I’ve been with O2 for nearly 20 years on the same number and never had any issues.

  • Smudge249 Smudge249 (@Smudge249) reported

    @nadinaronc @O2 A little later on?? 11 HR later and still down.

  • Bentley1uk Chris Hughes (@Bentley1uk) reported

    Need to swap my sim but @o2 app and website been down for hours. Is there anyway I can do this without the app and no way to text?

  • Shane7864 Shane786 (@Shane7864) reported

    @O2 despite you being in breach of your contract (having paid my bill and still no service) & another breach on the excess being charged on a CANCELLED insurance claim due replen shortages. Kindly advise on escalating complaints pls. Tia

  • Shane7864 Shane786 (@Shane7864) reported

    @O2 I feel exhausted after being verbally attacked on my character. I had apologised twice after he confronted me about this but I was merely expressing my frustration due to issues with my phone bill and cancelled insurance excess charge being the reason why I’ve been cut off!!!

  • lucyGil37842913 lucy Giles (@lucyGil37842913) reported

    @O2 seriously I need to add data as I’m completely out. If weren’t the only only provider that I can get signal with at work, I’d have left long ago. Your costumer service is shocking !

  • craigdfreeman Craig Freeman (@craigdfreeman) reported

    @O2 I’ve had no signal since 2pm this afternoon. RH2 postcode area. What’s going on?

  • nikeeweston Liz 🐱🐰🐾🇬🇧🥩🍕🧩📱⚽️🏳️‍🌈 (@nikeeweston) reported

    @O2 omg it’s still down?? I want to pay some money off no I’m not ringing. #O2down

  • MartinLivsey Martin Livsey (@MartinLivsey) reported

    @O2 when will your app be available? I have until 2moro to choose the "extra" that is part of my contract..... if I can't choose it, I believe this will be grounds to terminate... please confirm

  • Wombletom Tommy (@Wombletom) reported

    @O2 hey there. Been restarting my phone every couple of hours following a driving m swap. Guess what? Still no signal, over 3 days now. 2 calls to customer services and nothing has been resolved.

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