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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hammersmith, England 8
Dartford, England 1
Grays, England 1
Lincoln, England 1
Blackburn, England 102
Newham, England 2
Hackney, England 5
Carmarthen, Wales 1
London, England 33
Romford, England 1
Nottingham, England 2
Cambridge, England 2
Birmingham, England 7
Reading, England 1
Canterbury, England 1
Snodland, England 1
Bridgwater, England 1
Aberdeen, Scotland 1
Bedford, England 1
Epsom, England 1
Southampton, England 1
Beaconsfield, England 1
Pontefract, England 2
Yeovil, England 1
Whitehaven, England 2
Upminster, England 1
Halifax, England 8
Newcastle upon Tyne, England 1
Peterborough, England 1
Walsall, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Propertyshe
    Susan Freeman (@Propertyshe) reported

    Good afternoon @O2. We continue to have absolutely zero telephone reception in Burley New Forest BH24 4BA? You told us last year the ‘issue’ had been resolved. It has not been resolved. Can you look into this please?

  • LaurenHill0808
    Lauren Hill (@LaurenHill0808) reported

    @O2 hi, do you know of any issues surrounding High Wycombe town centre? For the last few weeks I have had little to no data signal in the town centre

  • Katostevens
    Katosaurus (@Katostevens) reported

    @O2 is your website down? I’m trying to log in and it’s going nowhere

  • mebeffects
    metty on tour (@mebeffects) reported

    @O2 ur security ******* sucks *** pls do better

  • LoveLightHope2
    love, light & hope ✨️ (@LoveLightHope2) reported

    @O2 customer service sucks, having so many issues trying to place a new order as an existing customer. Website broken, customer service reps don't fix the problem. Soooo annoying.

  • GreenVapinGiant
    Northumberland Wanderer (@GreenVapinGiant) reported

    @ad_moran4 @EE @O2 I had similar issue recently, I decided to get a sim free phone from ee and a separate sim only deal, it worked out about 15 quid cheaper than what they quoted. So if you buy iPhone 17 sim free, it's about 32 a month over 24 months, then buy a sim deal. It will probs be cheaper

  • Happyengland79
    Shana Hendry (@Happyengland79) reported

    @tehscreener @O2 Make a complaint and they have no choice but to refund you. I've got £50 coming from Jan-April. I'll be putting in another at the end of this month too. Because they never processed the refund until I got hold of them the ombudsman will deal with the now!

  • karenh_5
    Karen Hepburn (@karenh_5) reported

    @O2 please help my sisters SIM card has been stolen

  • SiArmstrong_
    Si Armstrong (@SiArmstrong_) reported

    @ad_moran4 @markcallow10 @O2 O2s signal is terrible mate

  • JunaidIqbal0
    ji 🇵🇸 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JunaidIqbal0) reported

    @O2 trying to correct my DoB on my contract seems to be beyond O2 ability. 6 days in, countless calls to customer service, visits to local O2 store and logging a complaint and still no closer to a resolution.

  • barton6435
    Craig Barton (@barton6435) reported

    @O2 The network checker is equally useless. You check it says you should have great signal but you never do.

  • gyreandgimble
    Leigh 🪸 (@gyreandgimble) reported

    There's nothing more infuriating than the @O2 signal in Blackpool

  • mellypeters
    Melly P (@mellypeters) reported

    Finally after 4 weeks someone contacts me @O2 and we agree compensation for the problems that I have and the money is to be put back into my account within five working days and guess what? You’ve put it on a credit on my account. You can’t even get that right.

  • Propertyshe
    Susan Freeman (@Propertyshe) reported

    @O2 We have NO coverage at all. It is causing problems with our alarm system. People working in the house and garden can’t make calls. It seems particularly bad in and around our house. Can an engineer please come to inspect?

  • AlexSTower
    Alex S.Tower (@AlexSTower) reported

    @O2 A family member is a victim of PAC identity fraud, not one of your colleagues can help her, left her without a number, no access to any of apps such as shopping or online banking, instead giving the suspect full access without authorisation and impersonating us. Options?

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