O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 74
London, England 43
Hackney, England 11
Manchester, England 10
Belfast, Northern Ireland 9
Birmingham, England 9
Glasgow, Scotland 8
Southampton, England 7
Gloucester, England 7
Stoke-on-Trent, England 6
Southwark, England 6
City of London, England 6
Maidstone, England 5
Faringdon, England 5
Ashington, England 4
Gosport, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • madtosser24 madtosser24 (@madtosser24) reported

    @O2 rubbish customer service sort my contract out or I will cancel it by this time tomorrow

  • WayneyoWayne wayne Tavit (@WayneyoWayne) reported

    Quick heads up to @O2. I have disabled the #emergencyalert on my device, as I don't need nannying by the government. If for any reason, this alert still gets pushed through, I will terminate my contract and find an alternative carrier.

  • JacquesLeFebret LeFebret (@JacquesLeFebret) reported

    @jonny_crane75 @O2AcademyBris @O2 I never have a problem

  • Jshlepss JS (@Jshlepss) reported

    @CarrollsClobber @O2 Worst network since one to one.

  • lyndonjonmartin Lyndon-Jon (L-J) Martin 👨🏻‍💻 📲 (@lyndonjonmartin) reported

    @guyrleech In addition @O2 4-5G connectivity is absolutely terrible in SW London and in parts of central London vs. others post there 5G rollout many people I know personally have had a year of hell and had enough of the promises & are switching after 10+ years of good quality.

  • christinej_xoxo CLJ (@christinej_xoxo) reported

    @O2 I bypassed the complains team and wrote my complaint to the chef executive of O2 due to how unhelpful and un compassionate your staff were!

  • DBS050106 David Surtees (@DBS050106) reported

    @O2 your customer service is truly disgusting, the person my wife has just spoken to shocked me. Executive team please contact me.

  • rhianna_joseph Rhianna Joseph #PrayForDemi ❤️ (@rhianna_joseph) reported

    @christinej_xoxo @O2 @christinej_xoxo if I were you I would port my number out of O2’s network and just leave O2 altogether if it were me.

  • ItssChar_ char. 🤟🏼 (@ItssChar_) reported

    Loveeee being on hold to @O2 for AGES, they’re quick to want their money or cut you off, but don’t wanna answer… And then when you do no one knows what they’re talking about or they pass you to person to person. 😡 Worst CS ever!!! Can’t wait to pay if my contract & leave. 🤬

  • EAWallaceDudley E A Wallace🌸 (@EAWallaceDudley) reported

    I am not hlok with the forced notification alerts and this nonsensical "Emergency Alerts"app on my @Samsung phone, @O2 and @Android. Take this app off as I did not sign any contract with norcdid I consent to the UK government for this. #BinTheApp

  • 2020_livelife Harsha Patel-Shah (@2020_livelife) reported

    @O2 if I want to remove notifications from my android as I don't want to receive emergency alerts on the 23rd April. Will my service be affected .

  • dink2k5 Ian 🇾🇪 (@dink2k5) reported

    @theonlyshxn @O2 Tbf, If the mast worked you still wouldn’t have signal. Worst company I’ve ever been with for having 4G/5G but the phone being able to do Piss all 😡

  • Aidan_Tweets7 Aidan_Tweets7 (@Aidan_Tweets7) reported

    @O2 I bought a new phone on your network less than 6 months ago at £50 per month with unlimted everything. Now I have a bill at over £58 with no additional out of plan charges. Why is my bill now over £8 higher than it was agreed at less than half a year ago?!!

  • gemmalicious123 gemma thomson (@gemmalicious123) reported

    @O2 This keeps happening @O2, a full day with no service. What am I paying a bill for? Honestly it's just infuriating. if you'd like to DM me I am happy to discuss further

  • GuyverGamingTV Guyver (@GuyverGamingTV) reported

    @O2 top tip, never preorder a phone, I got the Galaxy S23 Ultra. Arrived day of release. Got nothing extra, the enhanced trade in dosent seem to work and now the phone is available with the galaxy ear pods. If you pre order you get less so don't do it.

Map Check Current Status