O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Blackburn, England 22
Manchester, England 10
Glasgow, Scotland 9
Gloucester, England 8
Birmingham, England 6
Belfast, Northern Ireland 6
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
City of London, England 4
Nottingham, England 4
Halifax, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Bournemouth, England 3
Hackney, England 3
Cambridge, England 3
Wandsworth, England 3
Edinburgh, Scotland 3
Swindon, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Harringay, England 2
St Albans, England 2
Aberdeen, Scotland 2
Newport, Wales 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Whirly90 Will Hearley (@Whirly90) reported

    @O2 could you DM me I have an issue with a phone and my local store has shut down so haven’t got a store near by to go to.

  • mccali99 mc california (@mccali99) reported

    @O2 customer service non existent

  • Dizzitaru Clare (Tweed) Charlton 💙 (@Dizzitaru) reported

    @O2 Hey guys, any idea why i have on phone signal (am on own wifi) on my mobile? in north London. Thanks

  • 3Sinif Non-stop (@3Sinif) reported

    I give O2 1 chance, terminate my subscription without cost or I will share my ugly experience from all platforms. Every night, 10 minutes for the rest of 23 months. Trust me I will cause thousands of people to not use O2. @O2 @o2cando

  • AndrewNunn51 Andrew 🇬🇧£ (@AndrewNunn51) reported

    @virginmedia @O2 and @libertyglobal what are you letting your associate companies do acting in this way. Nasty business practices of the lowest form. It should be illegal. Treat loyalty as a positive and it will benefit the supplier and people will stick with you. Not bad mouth you

  • AndrewNunn51 Andrew 🇬🇧£ (@AndrewNunn51) reported

    @virginmedia @O2 and @libertyglobal what are you letting your associate companies do acting in this way. Nasty business practices of the lowest form. It should be elegant. Treat loyalty as a positive and it will benefit the supplier and people will stick with you. Not bad mouth you.

  • JACKIETHOMAS11 Jackie Thomas (@JACKIETHOMAS11) reported

    @O2 been trying to sort a data problem since I added my daughter to contract last week. 2 visits to O2 shop, messages sent on MYO2, and a DM on Twitter which is still unanswered. I have explained this is urgent as she’s going away this week so please respond and fix😡

  • hankspears Hank Spears 💙🇺🇦 (@hankspears) reported

    I've spent the weekend at Green Man Festival, where @O2 has virtually no coverage. I could text, but anything more I'd have to borrow someone's hotspot. Never mind, it just means I have to do all the Obligatory Blurry Gig Photos now...

  • MarkJ1395 Mark Johnson (@MarkJ1395) reported

    Why is @o2 signal so rubbish these last few weeks?! Should be on 5G but lucky if I get H+

  • Bethmccabe6 Beth McCabe (@Bethmccabe6) reported

    @O2 please can you get in touch. I've had no signal now for 8 days. Your website is now saying you don't know what it will be fixed. I am only able to use my phone when connected to WiFi

  • PaulDrivingADI Learn Our Way Driver Training (@PaulDrivingADI) reported

    @O2 Not sure I fully understand as I have used emoji’s on plenty of texts and not been charged. If your saying theses are classed as sending pictures. I will be looking to cancel my service and move to another provider

  • friely123 Niel (@friely123) reported

    @O2 Please help! placed an order on the website and you don’t have stock but have taken my money and I want a refund I have sent a dm

  • WylieAnge Mrs C (@WylieAnge) reported

    @O2 I'd rather a reply to my complaint about your **** roaming cover if you don't mind?! And no I will not use 2g as suggested by yourselves.

  • 1983Choice Steven Boyle (@1983Choice) reported

    Thanks @O2 .... For having moorcroft recovery harass me over £40. Don't you remember I'd couldnt give you the damn money! I tried online, over the phone and in store. Bloody redicilous!!!

  • andrew_saval Andrew Ferguson (@andrew_saval) reported

    @JackEd84283152 @Techusiast Still no sign. I’ve no idea why @O2 are so slow

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