O2 Outage Map
The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Phil (@Philwafer1) reportedDon't deal with @O2 or @O2INSURANCE. ABSOLUTE WASTE OF TIME. Been with them 9 years always paid insurance and now put in a claim told next day but they can't offer next day and I have to pay £90 excess for a service they can't offer, so then 3/5 working days 5th working day?????
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Dr Sonali Misra (@MisraSonali) reported@O2 I am also unable to log into VMO2 in India through my laptop. How do I speak to customer care without having to spend money on international call? Please help. I am being charged for an extra month when I’ve already paid for everything and disconnected it in time
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samantha🤍 (@xsamxntha) reported@zairianKing1 @O2 Prices rising but the signal is falling
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Lynx IDG (@Lynxidg) reported@O2 Can someone in the UK explain your renewal pricing? We’re an O2 Business customer. We have a written renewal offer, but your telephone team is quoting completely different prices and says prices change monthly. We’ve now had to raise a formal complaint. Please explain
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Jack Woods (@Jackwoods2020) reported@O2 No phone signal and can’t spell send This is what I’m dealing with 🙄
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Savannah (@justicenowxxx) reported@O2 I have been ignored for a week by your complaints team. I am now in Mexico with no service at all despite your written assurances that Mexico is covered under my Inclusive Zone benefit. Complaint ref: C‑2707267834. Urgent senior‑level fix required today.
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Arsènism (@arsenism123) reported@TakeThatClouds @O2 Google did a similar stunt recently: My phone is missing, and I need to use "Find my device" in another device. I have provided my email id and password. Only way they will allow me login to the phone is via - A notification, or SMS, call, email(can't login) to the missing phone.
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Sparky (@Sparkyisared) reported@SteveJoyce14 @O2 @TheGillsFC I live not far from the ground and the signal has been very bad over the last two days for some reason. So could be an area issue. The problem people keep moaning about the masts and stop them being installed so will never improve.
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Reedy (@PaulReed01) reported@SteveJoyce14 @O2 @TheGillsFC It’s been **** for years during a game with 02 and is pretty much the same at any largish event.
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Pabs (@Abdabz) reported@TakeThatClouds @O2 Wasn't like that back when I worked there as a customer service process manager... @O2 You can hire me again for quadruple what you paid me last time and I'll fix this 👍
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Mark Grist (@markgrist) reported@O2 You have to be the worst company I’ve ever had the displeasure dealing with. I cancelled my account with in June, & am still getting billed. I never get a response if i email, I’ve sent a letter 6 weeks ago with no response, I’m not holding my breath for any kind of reply.
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Paul (@ToeStrike) reported@TakeThatClouds @O2 I'd say you satisfied the requirement. The person you dealt with decided they didn't want to help that day, or take the risk. It's hugely frustrating to deal with O2 on any level.
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Queenofhearts ♥️♥️♥️ (@nsibbs1) reported@O2 I honestly do not understand why you continuously bar my phone without giving a reason or even putting a note on your system as I can’t make or receive calls !! This is the 3rd time it’s happened and I have been with you since 2005 !!! Just absolutely diabolical service !!
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Ben 'Draw my Town' Poultney (@drawmytown) reported@Assurant It's @O2, and you've been aware of this issue for months. You just haven't fixed it. If you want to help me, just get your website fixed.
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T Haslum (@THaslum) reported@O2 Nice add, not much good as my wife’s O2 service has been off for over 24 hours now. I left O2 a year ago. The website says people are working on the issue but when my wife called O2 she was told there were no issues, which is it ?
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