O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 31
Blackburn, England 21
Glasgow, Scotland 9
Birmingham, England 8
Gloucester, England 8
Belfast, Northern Ireland 6
Manchester, England 5
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
City of London, England 4
Nottingham, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
Cambridge, England 3
Wandsworth, England 3
Halifax, England 3
Edinburgh, Scotland 3
Swindon, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Larne, Northern Ireland 2
Oldbury, England 2
Harringay, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Rxece6 Reece Bond (@Rxece6) reported

    @O2 Hi! I have just got an email 17:01 stating I have won Sam Fender tickets after being on the waiting list but when I go to collect tickets it states my seats are unavailable. Do you know what the issue could be?

  • FelicityCloake Felicity Cloake (@FelicityCloake) reported

    @ThanePrince @zoeadjey @O2 well, they weren't offering it to me! No roaming, and wouldn't come down to within £15 of o2's offer

  • That_Sim Simon John Grant (@That_Sim) reported

    Would appreciate if the signal for @O2 would stop going down every other week in Maidstone. The fact that my phone bill has jumped silly amounts means that I should be given a decent signal in return at the least…You’re close to losing another customer here.

  • Supersamdean Kt🌸🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿🐶🎵🌸 (@Supersamdean) reported

    @Rxece6 @O2 First come first served. We were all too slow

  • ConwyHistory 𝕸𝖔𝖗𝖌𝖆𝖓 🦖🛡️👻⚔️🦕☠️🏰 (@ConwyHistory) reported

    @O2 Yeah because I haven't already tried it all 🙄 Never had this issue when I was on @EE

  • CJW1986 💫Carla 💫 (@CJW1986) reported

    @O2 this isnt good enough, over a month i have been unable to use phone when at home. I am paying for a service/item which you are not able to provide/deliver.

  • sam_jade1992 Sam (@sam_jade1992) reported

    @TicketmasterUK @O2 hi I got an email saying I had won tickets for @samfendermusic at Newcastle city hall. I’ve went to redeem them but it’s saying there is an error? Can you help please 😭

  • DataDarrenEdu Data Darren (@DataDarrenEdu) reported

    @O2 hi, I live in Ipswich and your service status has said for two days that there is no service in Ipswich as there’s a mast issue, is this still the case or is it my phone? It’s been no service for two days.

  • velodrome100 Velo Drome (@velodrome100) reported

    @O2 The Caffè Nero offer used to be weekly, with good availability. Now it’s monthly with poor availability. It’s ridiculous to suggest that Greggs is a suitable substitute for coffee. As others have said, I will leave O2 for a network with better coverage at my next renewal.

  • PethurstStuart Stuart Pethurst (@PethurstStuart) reported

    @O2 hi, I have just bought a new 12 month sim plan and created an account, but I am unable to login to the app or add the 3 months Disney? Do I need to wait until I have the sim?

  • sally_zehil Sally (@sally_zehil) reported

    I am so disgusted & disappointed with the unprofessional attitude with @O2 re my account. Does professional not exist anymore? I have been a loyal customer for 20 years plus.

  • Mahin56io Mahin (@Mahin56io) reported

    @OneShotVentures @O2ETHDao Many incubation facility projects focus only on supporting other projects during launch, but can incubators really support these new projects even more?If so, can you tell us how @O2 ETHDao will support new projects after IDO?

  • sally_zehil Sally (@sally_zehil) reported

    @O2 It will be a long email, I prefer a phone call which I was promised this morning that never happened. You have my mobile number on my account.

  • itssamlou_ 🦋 Sam 🦋 (@itssamlou_) reported

    Hey @O2 someone DM’d me about changing my phone contract to a cheaper one with same amount of data, texts and minutes which I did, but now I have no phone signal at all, there is no issue in our area either

  • FelipoJunior Felipo (@FelipoJunior) reported

    @O2 you guys have the worst customer service, *******

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