O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 34
London, England 27
Glasgow, Scotland 17
High Blantyre, Scotland 14
Manchester, England 10
Halifax, England 7
Birmingham, England 7
Hammersmith, England 6
Airdrie, Scotland 5
Hackney, England 5
City of London, England 4
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Belfast, Northern Ireland 4
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
Bristol, England 3
Todmorden, England 3
Leeds, England 3
Buntingford, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Srapture Joseph Sullivan (@Srapture) reported

    @O2 At least once a week, this phone number '0330 303 5309' calls me, I answer, then they hang up after a second of silence like some kind of stalker. As I understand, this is one of your numbers. I am not with O2 and never have been. Please stop doing this.

  • shafterjay Jay Unsworth (@shafterjay) reported

    @O2 are you ever gonna fix the signal masts in #wigan it’s been at least 2 months now I’ve been having issues with dropping calls and data not working, I’ve made numerous calls to customer services and get no where network checker just says they are aware of the problem ??? 😡😡

  • joerichards4 joey boi (@joerichards4) reported

    For someone who can never get any signal and service @O2 seem to think i use 20gb of data a month. #scam

  • sholtosmith sholto smith (@sholtosmith) reported

    @O2 Hi phoned CS today (2pm) about an issue sending text messages, after an hour on the phone was told a new sim might fix the issue, so one would be sent out. Phone continued to work but since about 6pm i've been totally cut off...

  • Markp821 Mark Perry (@Markp821) reported

    @O2 nearly 2 1/2 hours on the phone tonight and a minor issue of adding a watch to my new mobile plan isn't sorted (after going to store) ... Its frustrating for me but must be massively embarrassing for you guys... with Vodafone it was easy, 10 mins on the phone and sorted....

  • SSPanther2 Stephen Llewellyn (@SSPanther2) reported

    @o2 T&Cs "The Services are not fault free" - you're not wrong! No mobile network available in my area for two days now and counting...when does it start being applicable for a partial credit??

  • bedlows Steve Bedlow (@bedlows) reported

    @annagregory123 @O2 The amount of time I lose service now is beyond a joke...

  • Fletch724 Harry Fletcher (@Fletch724) reported

    Just called @O2 customer services and got put through to another customer who also needed help?!😭 how can that even happen??

  • muller7uk Jay Miller (@muller7uk) reported

    @O2 Stop making stupid people famous

  • hayleybeau Hayleybeau 💙💫🍭✨ (@hayleybeau) reported

    Fuming! @virginmedia down and I literally have to stand in my back garden to get any reception from @O2 😡😡😡😡 soon as my contracts are up I’m leaving both

  • DavidK2b DavidK (@DavidK2b) reported

    @O2 Help needed as iMessage and FaceTime are not activating after porting my number to O2. Any advice greatly appreciated, thanks

  • Puffalo_Bill Bored Lucan (@Puffalo_Bill) reported

    @O2 Seriously the worst customer service I’ve experienced in 20 years. I’ll be leaving this terrible company after being with you for 15+ years!

  • AKSL321 AKSL | NYC 12-24th June (@AKSL321) reported

    @O2 Here in NewYork. I have volt so free roaming. But is that a con? Here is the speed I’m getting despite if full 4Gnetwork. Spoke to O2 customer service twice, first guy-restart and he’ll call me in 15 mins, never rang back. 2nd guy- rude said it’s NewYorks problem not O2’s.

  • DrWayward Rob Clarke (@DrWayward) reported

    @O2 Hey, purchased a phone, paid upfront and got an email saying it would ready today and to track online, but when I login to MyO2 it says I have no orders. Can't find a way to speak to a human.

  • Puffalo_Bill Bored Lucan (@Puffalo_Bill) reported

    @joerichards4 @O2 So bad aren’t they! I can’t even make or receive calls even on WiFi at the moment after complaining on the phone yesterday about signal and now I can’t contact them by phone so left to they’re terrible online help which is getting me nowhere

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