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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 182
Belfast, Northern Ireland 8
London, England 54
Enfield Town, England 2
Batley, England 5
Hammersmith, England 6
Exeter, England 3
Carterton, England 1
Halifax, England 5
Cheltenham, England 1
High Wycombe, England 1
Manchester, England 14
Glasgow, Scotland 13
Maidenhead, England 1
Poole, England 1
Corsham, England 1
Woodbridge, England 2
Newham, England 3
Leicester, England 5
Wembley, England 1
Hove, England 1
Falkirk, Scotland 3
Dublin, Leinster 4
Cowes, England 1
Redruth, England 2
Rotherham, England 4
Great Malvern, England 1
Birmingham, England 14
Peacehaven, England 1
Lewisham, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • RLMumby
    Richard Mumby (@RLMumby) reported

    @virginmedia @o2 I am away from Virgin. When my o2 phone contract comes to an end in November 2023. I will say farewell and get away from o2. Never should you both sleep in same bed together. Shame. Bad business and bad customer experience for my needs. You are both expensive.

  • londondines
    london (@londondines) reported

    @bdpopsen @O2 It’s unbelievable from a company like this. No attempt to resolve it. Been a customer of theirs for over 15 years! Tried calling again yesterday after being on hold for 30 mins they said their computers were down and I would have to call again tomorrow..

  • itsasophslife
    Soph Clifford (@itsasophslife) reported

    @O2 - PLEASE HELP I have no signal/my sim has been deactivated after requesting it be changed to an esim. My o2 app says it’s ready to be installed but needs to send me a text to confirm identity however I can’t receive the texts as sim is no longer working

  • BettyBeatles
    Liz Burden 🇺🇦 (@BettyBeatles) reported

    @Jason__Watkins @O2 WTF? Did they say why they couldn't help you?

  • chriswithers13
    Chris Withers (@chriswithers13) reported

    Somewhat regret moving to @O2 right now. Shambolic handling of issues and hours wasted in phone queues. Customer service folks consistent not doing what they say they will :-/

  • markcottle17
    Mark Cottle (@markcottle17) reported

    @sidcot @JackDeBath So I was on @O2 and after years of crap signal I lost my **** and wrote to the CEO , they would not admit mast was crap but let me off my contract to leave joined EE never looked back , it’s o2 and whoever shared the mast

  • bluegaschris
    chris fear (@bluegaschris) reported

    @virginmedia Yeah you ported me over to @O2 and they are crap they take my money and don’t provide the service they say they will! Can I come back ?

  • Isabel_Clift
    Isabel Clift (@Isabel_Clift) reported

    @O2 @O2 someone opened an account in my name and ran up 4k debt. I raised this as fraud with you in October, but you’ve done nothing since then and I’m being chased by debt collectors. When are you going to help me?

  • Moustafaelm
    Moustafa elmahalawy (@Moustafaelm) reported

    @O2 in trying to get help from you about my account for the last two months. No one is helping me. Been with you 15 years. My next contract won't be

  • Marty_G84
    Marty G (@Marty_G84) reported

    @O2 hate using twitter to air my ***** laundry but someone was able to take a SIM out in my name and access my bank account. When I contacted your chat they said it was 'reswapped due to a technical issue' and wouldn't explain further. Can I find out how the f that happened?

  • Isabel_Clift
    Isabel Clift (@Isabel_Clift) reported

    @O2 someone opened an account in my name and ran up 4k debt. I raised this as fraud with you in October, but you’ve done nothing since then and I’m being chased by debt collectors. When are you going to help me?

  • hey_octo
    octo (@hey_octo) reported

    @O2 hi my Odeon voucher isn’t working. Could you help?

  • GadenKalel1983
    Robin Gaden (@GadenKalel1983) reported

    @O2 I’ve been waiting for my esim to arrive for almost a week now & haven’t been able to make calls. Customer service cut me off mid conversation & cancelled my physical sim without warning. 😡Please sort this asap or credit my bill appropriately.

  • Isabel_Clift
    Isabel Clift (@Isabel_Clift) reported

    @O2 @O2 someone opened an account in my name and ran up 4k debt. I raised this as fraud with you in October, but you’ve done nothing since then and I’m being chased by debt collectors. When are you going to help me?

  • rolandhesz
    Roland Hesz 🎸⛩️🏳️‍🌈 (@rolandhesz) reported

    I really appreciate that @O2 is "improving the service in your area" as they frequently tell me in text messages, but I'm afraid I will lose service if they keep improving it. It started with 4 bars, now we are at 1.5, maaaybe 2. Awkward with all the text message based 2FA.

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