O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 32
London, England 26
Glasgow, Scotland 17
High Blantyre, Scotland 14
Manchester, England 10
Halifax, England 8
Birmingham, England 7
Hammersmith, England 6
Airdrie, Scotland 5
Hackney, England 5
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Belfast, Northern Ireland 4
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
City of London, England 3
Bristol, England 3
Todmorden, England 3
Leeds, England 3
Hamilton, Scotland 2
Southminster, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Irrab JB (@Irrab) reported

    @O2 are you having signal issues in CF63 area. Showing full bars and 4G on my phone but literally nothing updating unless connected to Wi-Fi.

  • ZackHallam Zack Hallam🐝🌹 (@ZackHallam) reported

    . @O2 For MONTHS now I’ve been unable to get a data connection in Manchester Centre. And you keep putting it down to being a “busy” area. I don’t understand how you don’t understand Manchester is one of the UKs largest cities and have the required infrastructure to cover it?!

  • sam29663452 Sam Liverpool (@sam29663452) reported

    Being billed £52 for an upgrade that @O2 cancelled. Their customer services not doing anything about it. Sending this on the the FCA had enough

  • smx91x Stephanie Miller (@smx91x) reported

    @O2 Payments are up to date, it’s just cutting off completely no dial tone or anything .. signal and 4g showing as normal so don’t understand what’s happening with it

  • markmc1 Mark McGinlay (@markmc1) reported

    Dear @O2: 19 months ago I got a new phone. Instead of giving me 128MB in storage as requested, I got 64MB. I’m paying for more & have now run out of storage. I need to bring in my phone to a London store to sort but your online customer service is an absolute nightmare. #help

  • rosstheconsumer Ross (@rosstheconsumer) reported

    Hi @O2 you appear to be answering tweets from today, but have missies mine from yesterday. Any chance you can come back to me, please? It seems, from reading your community forums, that this is an issue for other customers too. What’s the answer?

  • CatherineLorim5 Catherine Lorimer (@CatherineLorim5) reported

    @O2 I went into one of your shops for a charger and ended up with a new phone! Fantastic customer service, your staff moved everything from my old phone to my new one, one very happy customer!

  • Laserpromo James keane with Laserpromo Cardiff🏴󠁧󠁢󠁷󠁬󠁳󠁿❤ (@Laserpromo) reported

    Changed from EE to o2 because EE couldn't do a new deal on my s21 Ultra. Going with o2 was the biggest mistake ever....the signal coverage is shocking its so bad!! EE is far better but what can I do 😭 @o2 @EE

  • FilipSurowiak filip.surowiak@live.se (@FilipSurowiak) reported

    .@O2 Appalling service trying to get my PAC number. Phoned multiple times and when your staff haven't hung up on me (3 times!) they've said it's been sent but it never arrives. Please can someone contact me to resolve.

  • damonsim94 Damon Sim (@damonsim94) reported

    @O2 I've placed a order for a new contract and due to pick it up in store. How do I cancel this order?

  • PiggyMalone1 Piggy Malone (@PiggyMalone1) reported

    @O2 your service is terrible….9 months and counting for me…💩

  • CJR_BT CJRadley (@CJR_BT) reported

    @O2 Its been a week since ive launched my issue and I still don't have a phone with a contract. My O2 app doesn't work so I can't use the messaging service and I can't have a conversation with someone without them having to consult their superiors. How hard it is to just undo.

  • Kaur13Mrs vikkikc (@Kaur13Mrs) reported

    @cafeyn_uk @O2 i thought i activated my freebie (for 6 months) with cafeyn but when i try to login in it just says its been used but then on my cafeyn account is says theres no subscription

  • LadyOfAquitaine Ellen (@LadyOfAquitaine) reported

    @O2 I’ve never been able to use 3G in France in the past couple of months. ANYWHERE in France. I didn’t even have any in Paris, or any other major french area!

  • peterbr92798348 peter breen (@peterbr92798348) reported

    @EnglandRugby @O2 Genuine question, have we ever had a pair of wingers this slow, ever ?

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