O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 143
London, England 57
Hackney, England 16
Manchester, England 15
Birmingham, England 15
Glasgow, Scotland 9
Belfast, Northern Ireland 9
Southampton, England 9
City of London, England 8
Ashington, England 8
Bristol, England 6
Northampton, England 6
Maidstone, England 5
Halifax, England 4
Hammersmith, England 4
Bournemouth, England 4
Barnet, England 4
Leicester, England 4
Aberdeen, Scotland 4
Stoke-on-Trent, England 4
Southwark, England 4
Nottingham, England 4
Swadlincote, England 3
Wandsworth, England 3
Edinburgh, Scotland 3
Luton, England 3
Batley, England 3
Norwich, England 3
Paddington, England 3
Chesterfield, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Orrgarde Erik O (@Orrgarde) reported

    Seriously @O2 what have you done? Go to sign into Virgin O2 media page to get my phone bill and get "we have moved this page" and then back to login screen. no one to contact, no way to get in touch?! Time to switch phone providers? Can't even log on to my account! Frustrating

  • Shaun_Button_ Shaun (@Shaun_Button_) reported

    @O2 sort the app out. Can't sign in. Get a email link, takes you back to the email. Unable to get access.

  • gas_wright Sally Dixon-Wright (@gas_wright) reported

    @O2 Cannot log in to o2vm - password not working, verifying link doesn’t open the page so I am stuck in a loop. Please help

  • Prime_number82 Ian prime (@Prime_number82) reported

    @O2 hi, i have been trying to use your live chat to cancel my account, but i have been waiting hours, everytime someone is available and i get a notification that someone is available, when i go back in, it chucks me back to the ai assistant to start again, this is awful

  • Orrgarde Erik O (@Orrgarde) reported

    Seriously @O2 what have you done? Go to sign into Virgin O2 media page to get my phone bill and get "we have moved this page" and then back to login screen. no one to contact, no way to get in touch?! Time to switch phone providers? Can't even log on to my account! Frustrating

  • Orrgarde Erik O (@Orrgarde) reported

    @O2 The app also doesn't work. It takes you to the same sign in page....

  • cerichoke K T (@cerichoke) reported

    @O2 hi. Priority code for Vue tickets says expired when the terms say it must be redeemed by 13th November which is next week. Any help with this?

  • ravewithdaveuk Rave With Dave UK (@ravewithdaveuk) reported from Nunthorpe, England

    @O2 @Fran_TeamBreezy Yes i got same issue cannot login either🤔

  • b1ackbird333 Chromatic Porridge 💫 (@b1ackbird333) reported

    @devilscustard @O2 I hope your friend gets her money back. I have been on their 202 line today trying to sort something and they were utterly useless. I don't need telling every 15 seconds (I counted) they are very busy, whilst listening to the same few bars of jazz on loop. Customer = gone! @O2

  • whitelegg1 nicola whitelegg (@whitelegg1) reported

    @Orla91 @O2 I had this same problem for over month o2 still not resolved my issue even via email no response

  • mad_about_me Lorna🌍 (@mad_about_me) reported

    @the_sarge1984 @O2 Ironically every time I ever texted the number to enquire about my balance I never got a reply…

  • Orrgarde Erik O (@Orrgarde) reported

    Seriously @O2 what have you done? Go to sign into Virgin O2 media page to get my phone bill and get "we have moved this page" and then back to login screen. no one to contact, no way to get in touch?! Time to switch phone providers? Can't even log on to my account! Frustrating

  • G_f_cole Gfcole (@G_f_cole) reported

    @O2 Ah yes, system limitations which don’t allow any of your methods of contact to work whilst you price gouge. What a surprise. No way of cancelling or talking to a member of staff. Why did your chat say I would be connected with someone but them never did?!

  • Orrgarde Erik O (@Orrgarde) reported

    Seriously @O2 what have you done? Go to sign into Virgin O2 media page to get my phone bill and get "we have moved this page" and then back to login screen. no one to contact, no way to get in touch?! Time to switch phone providers? Can't even log on to my account! Frustrating

  • mad_about_me Lorna🌍 (@mad_about_me) reported

    @the_sarge1984 @O2 Deffo an O2 number sending it out as it’s the same one that notified about the emergency alert we had a few weeks ago

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