O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 32
London, England 26
Glasgow, Scotland 14
Manchester, England 11
Birmingham, England 8
Halifax, England 7
Hammersmith, England 6
Gloucester, England 5
Belfast, Northern Ireland 5
Hackney, England 5
Todmorden, England 4
York, England 4
City of London, England 4
Faringdon, England 4
Croydon, England 4
Batley, England 4
Southport, England 3
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
City of Westminster, England 3
Norwich, England 3
Dungannon, Northern Ireland 3
Altrincham, England 2
Southend-on-Sea, England 2
Southwark, England 2
Buntingford, England 2
Derby, England 2
Airdrie, Scotland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SavageSusannah Susannah Savage (@SavageSusannah) reported

    @O2 Ive spent an hour on hold this morning only for your call centre to staff to hang up on me and no response via Twitter message. Can you please help?

  • Delling17Mike Michael Delling (@Delling17Mike) reported

    Anybody else have great phone signal but the slowest 3G 4G and 5G signal is it just @O2 that seems to be rubbish everywhere I go!?? 😡😡 explain to me why I pay so much for a substandard service?

  • Waterton15 waterton (@Waterton15) reported

    @O2 I have UK Virgin mobile (O2 network). Can I benefit from the discounted Disney Plus offer shown on O2 priority app?

  • hiddlesandhutch Lucy (@hiddlesandhutch) reported

    @O2 I’ve had no signal whilst at home for 8 days now. Received a text saying my next update is on 9th Dec. Not good enough really? What’s going on in my area? (Please don’t tell me what I already know from the website).

  • TFarra88 TheFarra88 (@TFarra88) reported

    @O2 why is your signal so poor where ever i go

  • abdkbr97 KBЯ. (@abdkbr97) reported

    1 hour wait time for both - I must genuinely have the voice of a mug to call @O2 customer service twice to move my number over and they "forgot" both times. #WorstUKNetworkGoesTo #Mug #O2MoreLikeNO2ThisShit

  • Twodogsred TwoDogsRed (@Twodogsred) reported

    @O2 putting up Black Friday deals then reneging on them when you follow up to find where your new business phones are. 45 mins on phone later and they just hang up on you. Sh!te customer service !!!

  • appleypieman apcody (@appleypieman) reported

    @O2 I have been trying to arrange a return of a part fulfilled order. Never had so much trouble contacting a company as O2 very frustrating. Can you provide help in returning a part order and cancelling remaining?

  • AJhughes92 Adam Jackson Hughes (@AJhughes92) reported

    @O2 not impressed with some of the staffs attitude in Bangor! Talking over me and telling me to go on YouTube instead of trying to help with my Apple Watch!

  • 1988Hampshire luke hampshire (@1988Hampshire) reported

    @O2 is the 4g network down at the moment as It’s not loading anything!

  • HIBA0007 MR MO (@HIBA0007) reported

    @O2 Hi there , I wonder if you can help , I bought an iPhone on eBay locked to O2 thinking my Sky SIM card would work , as they use the same network but all I get is an error on the screen stating “SIM CARD NOT SUPPORTED “

  • GTSaint1 G. T. Saint (@GTSaint1) reported

    @O2 Thank you….problem I’ve got is I’m trying to top up a sim in my electric gate and now my acct is locked. Want to update card details. can’t do it on line. Says to contact customer service but I cannot find another number which is not automated. Can you assist?

  • StephanieThorb1 Stephanie Thorburn (@StephanieThorb1) reported

    @O2 Hi, I'm in my last 30 days I'd like to cancel please

  • Kendogg88 $t€ph¥ (@Kendogg88) reported

    @O2 any help with this? I’d like to use my extra today and still getting this message

  • Marvin590 MartyP (@Marvin590) reported

    @O2 Can someone from 02 please help with this, new phone and contract with 02 and it still doesn’t work, staff in O2 shop saying it’s been recorded as a suspect fraud. Absolutely shocking customer service from you considering it’s a new customer! 😡😡😡

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