O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Blackburn, England 27
Glasgow, Scotland 24
High Blantyre, Scotland 14
Halifax, England 12
Batley, England 11
Hammersmith, England 10
Manchester, England 10
Hackney, England 9
Birmingham, England 8
Ventnor, England 6
Belfast, Northern Ireland 5
York, England 4
Airdrie, Scotland 4
Dungannon, Northern Ireland 3
Norwich, England 3
Hemel Hempstead, England 3
Chichester, England 3
Southall, England 3
City of London, England 3
City of Westminster, England 3
Oldbury, England 3
Bristol, England 3
Todmorden, England 3
Derby, England 3
Nottingham, England 3
Leeds, England 3
Sheffield, England 3
Brighton, England 2
Bournemouth, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • iainkernaghan Iain (@iainkernaghan) reported from Redhill, England

    Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...

  • nikki_twisted NikkiTwisted - NT Anderson ❤️🇺🇦 (@nikki_twisted) reported

    @SnapeyWapey @O2 Sounds like corporate BS with a lack of customer service. I hope they do something about it!

  • saurabh_penkar Saurabh_Penkar (@saurabh_penkar) reported

    @virginmedia @O2 The issue is with Virgin. I was told number porting will be seamless. Then when number got "deactivated", I was told Virgin will order new sim with o2 and then number will be ported. I was told it will take 3 weeks. I have contacted after more than 3 weeks..as didnt hear anything

  • Telenikros John Thorne (@Telenikros) reported

    @O2 can you please look at the signal in Liverpool near sir Thomas Street bus stops, the phones say that the signal is max 4g but we are not able to get any form of Internet service there.

  • statsdavew Dave Woods (@statsdavew) reported

    @O2 Just data. Tried manual network selection - no difference. But came back this morning (and with great 5G speeds from @COSMOTE). Fingers crossed it was a temporary network glitch!

  • Lukas_aber_ami Luke, but German (@Lukas_aber_ami) reported

    Tmw your (berl)internet is so slow, a speed test won't even load. @o2 #o2 #berlinternet

  • exploreob Dylan (@exploreob) reported

    @O2 who do I speak to about signal strength? Since changing to O2 I’ve had one bar pretty much every I go. Pathetic.

  • laurenemapstone Lauren Mapstone (@laurenemapstone) reported

    @O2 Second complaint to 02 in a month 🙃 promised a call back to resolve and we're still waiting 4 days later. How do I change to a different provider??!

  • FallonJoanne Joanne Fallon (@FallonJoanne) reported

    After spending the best part of 3 hours on the phone to @O2 this morning speaking to at least 5 different people, Josh has just made my day! 😬 He wasn’t rude to me, he didn’t cut me off & he got me the deal I wanted! See what you can do, when you speak to Josh @o2 👏🏼 #thankyou

  • MrsC_Nurture NESL & Nurture (@MrsC_Nurture) reported

    @DeputyGrocott @O2 Yes. Tell them when you go in. You have to give proof and they want you to do it via text but I can never get code to work.

  • arigork Ari Gork (@arigork) reported

    @O2 Thanks. But as mentioned no matter the area I’m in when I have 3G I have no data connection. Can this be looked into further please. Your fault finding steps supplied do not refresh the issue

  • XxX_EMMA_XxX Emma (@XxX_EMMA_XxX) reported

    @O2 I have DMd. Any help would be appreciated. I tried live chat and. Don’t get through to an agent.

  • babywearingmam wiggle your ankles! (@babywearingmam) reported

    @O2 why can I never get signal in my town? It’s ridiculous that I can’t use my phone when I’m shopping. It’s 2022! I’ve had this problem for months now, I don’t understand why this is so unreliable?

  • kiltedkiwi10 Philip Dolan (@kiltedkiwi10) reported

    @O2 Hello. .. my priority Greg’s coffee is saying I have used voucher. I have not used it for over a week .. please help

  • saurabh_penkar Saurabh_Penkar (@saurabh_penkar) reported

    @virginmedia @O2 Now being told I have to again take number with virgin to port the number. Horrendous service and promises made by agent which is completely false...

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