O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Sayles
(@TonySayles1) reported
@virginmedia @O2 Any chance you can borrow their mobile network too… I have all 3 virgin media package & mobile too… your tv deals are.. meh! Phone.. same as everyone else Broadband.. unbeatable Mobile network… ATROCIOUS!!
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jo davies
(@ultimateblondie) reported
@O2 I have followed your complaints procedure you have ignored it your staff just lie and put the phones Down we should have had a refund on 24/10/21 and still you lie and keep money you took from my husbands account
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Jawaz Illavia
(@jawaz) reported
@virginmedia @O2 As a customer of both of VM and O2 - the Volt benefits have been handled in 2 distinct ways - by O2 - really well/ seamless. By VM - a complete disaster - no internal comms - customers having to deal with your lack of understanding. Mess.
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John Fraser Williams
(@JohnFraserWill) reported
A week since I started phoning @O2 to resolve a simple issue. Always "busier than usual" 30 minutes wait time. Why don't you accept emails? #badservice
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Nino
(@nino28barakat) reported
@O2 I’m never winning anything I’ve been with you guys for two years I’ve entered every single prize draw and do you know what I get sorry ! We’re sorry you haven’t won this time. Am I a joke to you pls tell me thanks
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Daniella Rogers
(@MrsDanniRogers) reported
So glad I'm with @O2 after being in the @EE store in Nottingham to help my mum and the man being so bloody rude.
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Shells-bells
(@xWellyWoox) reported
@O2 I am having the worst customer service experience with you. No one is answering my DM and I have tried calling but no answer. I just want to know when my upgrade is being delivered because It's now a week and I've heard nothing. I need to know when so I can be home for it!
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Honey Lodewijks
(@honey_lodewijks) reported
@virginmedia @O2 Been trying all day to download the O2 Priority app. It won't download. Any help? On a Huawei android phone.
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MYN🧡🇬🇩
(@Fauxbecks2) reported
@O2 I don’t get through to anyone on 202. And it cannot help me
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Dame Judi Hench
(@dame_judi_hench) reported
@O2 Hi @O2 and @ODEONHelp, are either of you going to help with this?
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Ed
(@Ed_Pritch91) reported
Just joined @tescomobile left 1 of the big 4 networks to give this a try. Can't see any issues with being powered by @O2 #SupermarketMobile
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zoey lea edwards
(@zoeylea81) reported
@O2 need help keeping my old number
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Đ
(@TextualVoice) reported
@O2 been more than an hour on customer service waiting and then it cut off, on call again and passed 30 mins, very poor.
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jo davies
(@ultimateblondie) reported
@O2 you have left me and my family in financial difficulty,your company is a joke and are giving me Nothing but issues your staff lie and took over a month and still haven’t helped us
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MB83687
(@MB83687) reported
@O2 more **** customer service. Trying to return a handset. 45 minutes on the phone, spoke to 3 diff departments. Oh you're with cancellations. I can't do that. Through to cust serv. Oh you need cancellations. Back you go. Oh you're with upgrades. Back to cancels. Jokers.