O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 100
London, England 54
Hackney, England 14
Manchester, England 13
Birmingham, England 12
Glasgow, Scotland 9
Southampton, England 8
Belfast, Northern Ireland 8
Ashington, England 8
City of London, England 6
Stoke-on-Trent, England 6
Northampton, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Reading, England 4
Bristol, England 4
Hammersmith, England 4
Leicester, England 4
Gosport, England 4
Southwark, England 4
Gloucester, England 4
Nottingham, England 4
Halifax, England 3
Dublin, Leinster 3
Oldham, England 3
Bishop Auckland, England 3
Keswick, England 3
Bournemouth, England 3
Preston, England 3
Batley, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Serena_90 Serena Taylor 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Serena_90) reported

    @O2 signal is absolutely shocking! It's getting worse and worse.. any ideas on why??

  • MissAmerica2812 😈 Lilifer 😈 💙💙 (@MissAmerica2812) reported

    @ian_foxall @O2 Sadly Cornwall is seeing such a huge influx of people, I live in Newquay and signal in the summer months is shocking in town due to amount of people. It’s even worse this year because of pandemic

  • beemmeup72 Scott (@beemmeup72) reported

    @O2 shocking signal in Weymouth. Can’t even make a call. Have 4G signal but absolutely shite

  • philadelephia Phil Adèle (@philadelephia) reported

    Hey @O2 - my partner has been on the phone to your support team today for an hour. 45 minutes of this has been on hold for an agent who didn't even tell her why she was being placed on hold. I hope she's not stuck in a lift and that there's no fire drill... because this is mad.

  • AGalliard Andy Galliard (@AGalliard) reported

    @O2 Shocking customer service. Should be ashamed.

  • davidbyatt David Byatt (@davidbyatt) reported

    @SteveParkin @O2 I can get in to the app but as soon as I try to look at upgrade options it freezes. Website won’t even load. Call centre just hang up. Live chat.. nothing.

  • wtvrosie rosie (@wtvrosie) reported

    @O2 hi can you please respond to my DM? You’ve taken data away from me for this month even though I’ve paid the full monthly amount. And now you’re not responding and saying there isn’t a problem? Please sort it out ASAP

  • MRG_ARTIST MRG_ART (MrGinger) (@MRG_ARTIST) reported

    @O2, Hi there, I've been trying to get my free apple music through 02 priority but it won't let me go further than putting on info, it just stops? It is before deadline, is there any problems getting this?

  • nicnacruss nicola russell (@nicnacruss) reported

    Shocking customer service from @O2 . Taking money for over 2 years from my dad but he doesnt have a @netflix @NetflixUK account and netflix have no details. 6 phonecalls later and no resolution #Shocking #customerservice

  • Banksimoo Debbie Banks (@Banksimoo) reported

    @O2 hi, my mum has recently passed away and I need to cancel her account, would I be able to talk to someone if I call regarding this matter? Many thanks.

  • Chris_Golf_Hale Chris Adams (@Chris_Golf_Hale) reported

    Pls help @o2. My SIM stopped working. Your guru talked me through checks and in end sent me a new card. The phone can see this but doesn’t work because I need to sw the SIM. But I can’t receive texts.

  • davidbyatt David Byatt (@davidbyatt) reported

    What is going on with @O2? Website and app not loading, live chat not working and data allowance all over the place. Been like it for weeks!

  • MPforKerbin Mr Bond 🚀 (@MPforKerbin) reported

    @O2 Can’t login from a browser to change address. Can I ring to change my address?

  • Speedy13824751 Speedy (@Speedy13824751) reported

    @O2 @SamsungUK Very unhappy with service from O2. Still receiving a bill for a phone I cancelled despite having 4 conversations with advisors. Last letter very demanding. Poor customer service and will think twice about O2 again. #unnacceptable

  • mattj4 Matt Jones (@mattj4) reported

    @O2 Unfortunately not the first time and it never seems to help...

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