O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 48
Manchester, England 28
Birmingham, England 25
Leeds, England 20
Croydon, England 16
Liverpool, England 12
Reading, England 12
Glasgow, Scotland 10
Edinburgh, Scotland 10
Tower Hamlets, England 10
Plymouth, England 9
Ealing, England 9
Uxbridge, England 8
Hackney, England 8
Belfast, Northern Ireland 7
Southwark, England 7
Slough, England 6
Middlesbrough, England 6
Coventry, England 6
St Albans, England 5
Bolton, England 5
Nottingham, England 5
Cupar, Scotland 5
Luton, England 5
Poplar, England 5
Carmarthen, Wales 4
Leicester, England 4
Milton Keynes, England 4
Fulham, England 4
Preston, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Hobbitronicfunk Hutchinson (@Hobbitronicfunk) reported

    @O2 Logging in doesn't work on MS Edge. You can log in to the app and through Chrome but unable to see Tech Plans on the app. For the latter situation it's been this way for over a year.

  • Winter_Phoenix8 Emma-Jayne (@Winter_Phoenix8) reported

    It might seem unimportant to others but losing a 100% IV Pokemon in @PokemonGoApp I'm Seething Every raid, com day or big event in Game I've FOUGHT with because @O2 has let me down when it comes to having a strong, reliable signal. It's caused me stress, misery & general upset

  • Winter_Phoenix8 Emma-Jayne (@Winter_Phoenix8) reported

    And it IS 100% @O2 "signal issues" because the last raid day? I couldn't even LOAD the game, I had to piggyback off someone else's hotspot just so I could participate in #lapras raid day. I'm *really* angry

  • Winter_Phoenix8 Emma-Jayne (@Winter_Phoenix8) reported

    At this point, after all of the frustration & anger I've gone through because of @O2 letting me down, I'm questioning if it's time for me to go to another network provider..... How is it fair for me to not enjoy @PokemonGoApp when I can't even get a signal on #raidday ?

  • Winter_Phoenix8 Emma-Jayne (@Winter_Phoenix8) reported

    I've just had a 100% IV Lunala "flee" on me because once again @O2 let me down & the @PokemonGoApp "froze" Rebooted the game but that Pokemon (& my chance at a Hundo) was gone. Seething.

  • Winter_Phoenix8 Emma-Jayne (@Winter_Phoenix8) reported

    Honestly....... @O2 has some EXPLAINING to do. Been a customer for 10+ years & at this point right now I've lost track of the amount of @Pokemon in @PokemonGoApp I've "lost" due to signal issues because of the network provider I'm with. Not Happy

  • Joshsnell8 Josh Snell (@Joshsnell8) reported

    The last month I have experienced the worst customer service from @O2 and the issues still haven’t been sorted after my account been scammed. Who can I speak to next as the muppets I speak to on phone haven’t sorted it??? #useless #poorcustomerservice #haventaclue

  • pawseygirl Louisa ⭐️⭐️💙💙🏆 (@pawseygirl) reported

    After the horrendous service I received in @O2 Walthamstow today, I phoned up and cancelled my upgrade, as soon as my contract expires I am looking for a new provider

  • brwnjo8 Jo Hill (@brwnjo8) reported

    thinking of joining @O2 ?PLEASE DO NOT! Been a customer less than a month and they have cut us off ‘due to fraud’ and now permanently disconnected my son’s number with no warning. Apparently takes 3 working days each time to switch back on?! Painful 6 hours on the phone in total

  • CricInfoUSA CricInfo USA (@CricInfoUSA) reported

    @O2 This is an absolute joke. Spent 4 days trying to login to my02 to do an upgrade before the offer runs out. Now I've spent 2+ hours on the phone with customer services who have three times sent me contracts and read T&Cs and payment processing has failed EVERY time. Terrible!

  • kurtfhouse o 19 FENIX 79 o (@kurtfhouse) reported

    @Stephen1970t @O2 I think a physical sim is the way forward, never had an issue swapping them over. Takes 2 seconds. Esims are not user friendly at all. Definitely wouldn’t recommend them to an older family member or someone who’s not tech savvy after this experience

  • JupitersBindi JupitersBindi (@JupitersBindi) reported

    @sheritzy @O2 2 bad networks??? Maybe its your endz Sheritzy, maybe its your endz.

  • Mhunter6705 Martin hunter (@Mhunter6705) reported

    @virginmedia @O2 What the hell is wrong with your broadband ?also cannot sign in to my accout to check the status of your ****** service as it keeps sending a verification link and not signing me in

  • sheritzy Shez (@sheritzy) reported

    @JupitersBindi @O2 I used to HATE EE. I feel like all of them are crap 😭

  • KentHammer66 WHU #SBOUT⚒ (@KentHammer66) reported

    Can’t login to my o2. Type my email in and it takes me back to oops weve deleted the page. The whole login process has changed. What was wrong with email address and password? @O2

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