O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 113
London, England 56
Hackney, England 16
Birmingham, England 14
Manchester, England 13
Southampton, England 9
Glasgow, Scotland 8
Belfast, Northern Ireland 8
Ashington, England 8
City of London, England 7
Northampton, England 6
Bristol, England 5
Aberdeen, Scotland 5
Stoke-on-Trent, England 5
Maidstone, England 5
Hammersmith, England 4
Bournemouth, England 4
Barnet, England 4
Reading, England 4
Leicester, England 4
Southwark, England 4
Nottingham, England 4
Croydon, England 3
Colchester, England 3
Eastbourne, England 3
Halifax, England 3
Dublin, Leinster 3
Oldham, England 3
Bishop Auckland, England 3
Keswick, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MayaAvidov Maya Avidov (@MayaAvidov) reported

    @O2 Hey @O2 1 message every 24 hours, that repeats the same info you asked previously, with no immediate follow up is not going to solve this problem. Can I please have some actual efficient customer service?

  • mrscassw Cass (@mrscassw) reported

    It’s been 36 days since I reported fraud to @O2 - still getting threatening letters for an account never opened and nothing from the fraud team…..

  • Benrshrimpton Ben shrimpton (@Benrshrimpton) reported

    @O2 I have sent a message. I am more concerned about the GDPR issue as my address had been updated and does not seem to be on my account!

  • helenmc46972890 Helen Mrs Happy (@helenmc46972890) reported

    @O2 I’m having problems with mobile data I be lucky if I get 10 mins a day everything say no internet connection #help #please

  • JElliott_MIC Jonathan Elliott (@JElliott_MIC) reported

    @O2 help. In europe and connected to cosmo on E but no 3g. Roaming is on. Bolt ons bought.

  • JohnoGreig Johno (@JohnoGreig) reported

    @O2 hello, why is it I can get full 4G signal half way up a mountain on a Greek island but here in my home (TS10 4SD) I can’t even load a website with my one bar!

  • simon_r_tucker Simon Tucker (@simon_r_tucker) reported

    @MartinWildlife I was thinking of changing for a better signal but I will stick with @O2 - only please do something about the coverage in rural north Wiltshire. It is poor immediately you leave any of the town's. I appreciate the signal booster in my house but outside it's v. poor.

  • JonMagicman Jon Pepper (@JonMagicman) reported

    @O2 @O2 This is the 7th working day and still no phone call from the complaints team. I've already started to take legal advice on this as it's an open and shut case. A phone call would have gone a long way to resolving this. Such a shame that customer service appears non existent.

  • lozzylols Lauren Treagust (@lozzylols) reported

    Hi @O2 do you still give refunds for loss of signal to your customers? You have been doing work in my area for over a week now and I have had hardly any signal that whole time and it's still not fixed. I can't make calls, access the internet, and I've missed important calls too!

  • AmandaJDee Dr Amanda Dolan (@AmandaJDee) reported

    @O2 Not had a problem roaming with EE in either Spain or USA. Not cost me a penny extra either. O2 coverage just isn’t good enough outside cities to make them worthwhile for the times I’m not on holiday.

  • JoJo_P_87 ˜”*°•.˜”*°• JoJo •°*”˜.•°*”˜ (@JoJo_P_87) reported

    @O2 Can someone help me please?

  • BexJ80 Rebecca Jones (@BexJ80) reported

    @O2 been with you for nearly 20 years and what has happened to your customer service. Upgraded 2 weeks ago, still can’t use my new sim as it won’t connect to the network. Your customer service agents just aren’t understanding my issue

  • franlatics27 Fran Edwards (@franlatics27) reported

    @O2 WN4 0SB-WN4 0YU mast any chance of actually fixing this issue now its been ongoing since Feb and the signal is absolutely terrible through the day

  • FelixRavenburgh Molly Jones (@FelixRavenburgh) reported

    @O2 help! No signal in my area again, mast isn’t working yet again according to your website. I need my phone for work, when is this going to be sorted? Absolutely zero signal.

  • SG_LON Steve Goldberg (@SG_LON) reported

    @O2 I joined your service on 11th July for a SIM only deal. I haven't even received my SIM yet but I've been sent a bill for a full month. What's going on? Why do I have to pay £15 for a service I wasn't even able to use?

Map Check Current Status