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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hackney, England 9
Andover, England 1
Plymouth, England 1
Chesterfield, England 1
Cirencester, England 1
Glasgow, Scotland 13
Eastleigh, England 1
Hammersmith, England 9
Birmingham, England 6
London, England 23
Batley, England 3
Halifax, England 6
Bideford, England 1
Stockton-on-Tees, England 1
Gloucester, England 1
Letchworth Garden City, England 1
Sheffield, England 1
Uckfield, England 1
Blackburn, England 103
Evesham, England 1
Clevedon, England 1
Llanfairpwllgwyngyll, Wales 1
Keith, Scotland 1
Yeovil, England 2
Chipping Norton, England 1
Cardiff, Wales 1
Edinburgh, Scotland 1
Harwich, England 1
Manchester, England 3
Weymouth, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • anthonychilvers
    anthony chilvers (@anthonychilvers) reported

    @O2 why is it taking over a month to sort out a issue with one of your masts you just keep sending out notifications saying update in seven days

  • AliceMowse
    Alice Mowse 💙 🌱❤️ (@AliceMowse) reported

    @O2 why aren't you offering compensation for customers going up to 8 days without being able to stream anything properly on mobile Internet and everything really slow. Thank you for £25 off my £25 bill but this is getting ridiculous now. Ì've until recently paid £60pm for years

  • JohnTillUK
    John Till (@JohnTillUK) reported

    @sackedseafarer @O2 But I keep getting errors “Too many page redirects occurred” whether I use the app or website. I then tried to submit a complaint online and guess what, that throws an error too! So raised it via X DM and given a complaint ref and assured I’d be contacted via my preferred channel

  • NormanL59377696
    Norman Lawson (@NormanL59377696) reported

    Oh great @o2 signal useless in Bromborough area again 😪

  • jhargie4
    john (@jhargie4) reported

    @O2 @virginmedia @Virgin CEO Lutz Schueler Deadlock letter has now been received although it completely does not address my actual complaint and the reported resolution is factually incorrect. Just shows the total lack of respect shown to a 20 year loyal customer

  • jsw1602
    𝒥𝓊𝓁𝒾𝑒 𝒲𝒾𝓁𝓈𝑜𝓃 (@jsw1602) reported

    @O2 I'm trying to sign up for a SIM card online but when it goes to verify my identity with my card it doesn't work. I've used both my cards but they're not working

  • aceanew
    ace 🍁 (she/her) (@aceanew) reported

    I got tickets for today to ariana but I'm having a panic attack, I didn't realise how steep the nosebleeds section is. O2 staff said they couldn't help me. Is there anyone at all who can help? Even lower down in the nosebleeds is fine, any help would be ok 🙏 @O2 @TeamAriana

  • KopiteinPoland
    KopiteinPoland (@KopiteinPoland) reported

    I never had issue with @o2 until they merged with virgin media. Now I wouldn’t recommend them to anyone. You try and use the website, pages don’t load. Information isn’t available. How do you keep on top of your account. #awfulservice #neveragain

  • PTMLambey
    PTMXI93 🪩🐎🌹 (@PTMLambey) reported

    @O2 please help me, I have a query regarding my bill, the chat feature just bounces me off the my O2 app and I can’t get through on the phone

  • _njwebster
    Nicola Webster (@_njwebster) reported

    @O2 why is the signal in so21 2DD non-existent? My phone powers my business and the unreliability of signal is becoming untenable.

  • mitchhirsty
    Mitch Hirsty (@mitchhirsty) reported

    @BluesnJazzxx @O2 They have known about this issue for a few months now but don’t want to take responsibility and actually fix it. It’s the same on the website too. Someone seriously messed up and it would seem that O2 don’t care. They have become prawns. No backbone and full of shite

  • sheldinij
    Sheldini (@sheldinij) reported

    Getting properly fed up now by the terrible service. Not doing what you say. Lies lies lies. @O2

  • jhargie4
    john (@jhargie4) reported

    @O2 @virginmedia CEO Lutz Schueler been waiting 5 days for my DEALOCK Letter following your refusal to actually discuss my complaint before transferring to another service provider. New customers get better deals than 20 year loyal ones.

  • KopiteinPoland
    KopiteinPoland (@KopiteinPoland) reported

    I never had issue with @o2 until they merged with virgin media. Now I wouldn’t recommend them to anyone. You try and use the website, pages don’t load. Information isn’t available. How do you keep on top of your account. #awfulservice #neveragain

  • KansasMax
    Max Kansas (@KansasMax) reported

    @O2 unbelievable that I cannot get help blocking my SIM after my phone was stolen. Please help me sort this out

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