O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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E-mail
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Lozza K
(@Laurentia_1) reported
@O2 I emailed you 01/11/23 re: a complaint. Despite several emails being sent to you, no one has ever bothered even replying back to me, let alone attempting to sort my issue. I’m rapidly running out of hope that this will ever be sorted. Disgusting service. Avoid at all costs
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Jane Elsa Mills
(@JaneElsaMills1) reported
@O2 Ive got myself a new contact with yourselves, been with O2 for a number of years.. And was told I would get a text to get my free tablet and laptop!? Ive waited over 3 weeks and still haven't received any text message? Any help would be appreciated. Thank you
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William Taylor
(@willt53) reported
@O2 really disappointed with your business customer services recently. I get put on hold for an infinite amount of time, never get called back and constantly have to chase you… I’ve given up after over an hour on hold today. Will leave at the do of this contract or sooner…
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Zayd
(@zzzzzayd) reported
@O2 I’ve spent all weekend trying to make an order with you, twice and on both occasions an order confirmation and contract was sent out however the orders were for some reason could not be completed. I passed all their checks and even took £1 from my account. Terrible service
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Prsnt
(@my_prsnt) reported
@AMOMARSDEN @O2 @Uber Hi there, sorry for your issue, we will get you your gift :) Please make sure you enter the code in the email from our prsnt landing page, not the CLAIM REFERENCE code at the top of the email. Also, as per the instructions, download the latest app version for it to work.
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𝒜𝓃𝒹𝓎 🇬🇧 🇺🇦
(@AndyMC_74) reported
@grantdotdev may which network you not sure if to move my number to @ThreeUK or @o2
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Toby Prior
(@Stiggy_Wiggy) reported
@O2 Hi I recently ported my number to to you from Sky. Since doing so I no longer receive 2 step verification txts for ebay. I have spoken to them and they can't see any issues there end. Can you check to see if the OTP platform ported over correctly please. Thank you
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Prof. Marilyn Leask
(@MarilynLeask) reported
Nightmare with UK telecom provider O2/Virgin media @O2 @virginmedia Day14 into a 30 day holiday they are unable to provide the roaming service promised. As an elderly solo traveller relying on taxis/public transport & a phone to make arrangements I have been left stranded.
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RachT234
(@RachT234) reported
Would never recommend @ThreeUK - poor network (often getting <10mbps + poor call quality), poor customer service and even when leaving to change network again, they managed to mess up my number port to the point my temporary number doesn't work! @EE and @O2 highly recommended
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Chrissy K
(@PresenterChris) reported
@O2 have spoken to 5 people about a credit that was due to be applied to my account. Assured that it had been done end shock horror it hasn’t. Ridiculous service @EE @VodafoneUK any good deals on?
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Emma 🖤🤍
(@Emma_Meerkat) reported
My @O2 data is running so slow. Which doesn't help that my @SkyHelpTeam broadband is down.
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Benn Sanderson
(@Benn_Sanderson) reported
@O2 I’m up for contract renewal shortly. Are there any good deals as I am an O2 and Virgin Media customer?
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Tony Dackombe
(@TonyDackombe) reported
@virginmedia @O2 @O2 - haven’t heard from you on this. Are you able to help?
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Pepper Kebab
(@KebabPeppe98393) reported
Two years down the line from becoming a widow, O2 is affecting my credit score you never noted missed payment from my late husband’s account as he lay in hospital, dying. Shame @O2 @virginmedia @o2breavementsupport Bereavement & Critical illness Team (KMM134555427V81287L0KM
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Rango
(@RangoTheGrump) reported
@O2 @Brian_McLachlan So it’s busy for data where he is? So why are you not increasing the bandwidth? This increase in demand can’t have magically happened, this is over time. So why do you continually fail to adapt to these demands? Your coverage everywhere is increasingly getting worse.
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