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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 185
Kingston upon Thames, England 1
City of London, England 8
Halifax, England 5
Batley, England 6
Birmingham, England 15
London, England 56
Hammersmith, England 7
Preston, England 3
Belfast, Northern Ireland 7
Enfield Town, England 2
Exeter, England 3
Carterton, England 1
Cheltenham, England 1
High Wycombe, England 1
Manchester, England 14
Glasgow, Scotland 13
Maidenhead, England 1
Poole, England 1
Corsham, England 1
Woodbridge, England 2
Newham, England 3
Leicester, England 5
Wembley, England 1
Hove, England 1
Falkirk, Scotland 3
Dublin, Leinster 4
Cowes, England 1
Redruth, England 2
Rotherham, England 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • hammers10
    Amanda Marshall (@hammers10) reported

    @O2 I'm in Kenya which you don't have an agreement with and are charging astronomical prices but I cannot get through to anyone for help!!! Is there anyone answering the phone? It's shoddy service. My son is trying and on hold. I hope he is NOT charged for that..

  • ____BillyXVI
    . (@____BillyXVI) reported

    @AlonzoORP @O2 ***** text me yesterday givin me bollocks about inflation, get to ****

  • ChrisWilmshurst
    Chris Wilmshurst (@ChrisWilmshurst) reported

    @MichaelsTecTalk @O2 Yeah, but it’s definitely time to switch. I’ve been with them for probably 10+ years now and the service has progressively got worse and worse. I can’t even hold a phone call without it cutting out in or around my house. (And I live in a built up area)

  • sophrobertsx
    Sophie Roberts (@sophrobertsx) reported

    How can @O2 justify rising their customers monthly costs a further 17%? I've been a customer for years and will be absolutely leaving ASAP! Shame really

  • AJeftech
    AJ  (@AJeftech) reported

    @ChrisWilmshurst @O2 I had nothing but issues with them so left for Ee

  • Jakehamo
    Jake (@Jakehamo) reported

    @O2 you are an absolute shambles of a ****** company you robbing *****. Paying for a service which I don’t receive I get call failed about 30 times daily minimum I’ve been complaining about this since November 2021 And you’ve got the cheek to increase my payments by 13.4%, Cancel

  • Ramraider20
    Ram raider (@Ramraider20) reported

    . @O2 I've been with you guys for little over a year after a decade with another network and having such a huge rise in bill is a disgrace. I doubt your staff are getting a 17% payrise. I will be moving once my contract is up

  • jamiekopite
    Jamie Griffiths (@jamiekopite) reported

    @jodielouiseart @O2 Mines gone up too. Why not pay more for shite connection and dire customer service? Joke init

  • Barnsey_21
    Neill Barnes (@Barnsey_21) reported

    @djillings @O2 Switch to @giffgaff mate. They use O2 network but a hell of a lot cheaper 👌🏼

  • SeanLXIV
    Seán Seosamh 🇪🇺 (@SeanLXIV) reported

    Oh joy, notification from @O2 that my mobile bill will increase by 18.3% from April! Wish my signal strength would increase by as much #RipOffBritain #CostOfLivingCrisis

  • Rich_UM_
    Rich (@Rich_UM_) reported

    @o2 thanks for informing me of a 13.4% increase in my airtime bill. I swear to god, if I read this time next year you've made record profits you will not only lose me as a customer, but I will actively stop any friends, family or stranger from purchasing from you again.

  • AlonzoORP
    Rick (@AlonzoORP) reported

    @AaronH02056 @O2 Never right

  • Aerial01260217
    🙂 Data (@Aerial01260217) reported

    .@O2 17.9% airtime increase citing inflation and new customer investment. New customers are not my problem - charge them for increased infrastructure, not me. Opportunistic greed and piss take. I’m aware of the contract but I will be moving at the end of the current one.

  • stevewhite94
    Steve White (@stevewhite94) reported

    @O2 Locked out of my online account for failing the security check, please help :)

  • MarysiaT
    Marysia Trembecka (@MarysiaT) reported

    .@O2 1/2 8 days after pac code switch to you, still no sms/no calls & I am spending 2+ hrs a day with useless #02 customer service. Apparently the escalation from last Wednesday was not processed so they did yesterday so 5 more working days on real help #badservice

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