O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Blackburn, England 27
Glasgow, Scotland 25
High Blantyre, Scotland 14
Batley, England 13
Hackney, England 11
Halifax, England 11
Hammersmith, England 9
Birmingham, England 7
Manchester, England 6
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
Belfast, Northern Ireland 4
Oldbury, England 4
Bristol, England 4
Airdrie, Scotland 4
Sheffield, England 4
Colchester, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3
Maidstone, England 2
Kirkwall, Scotland 2
Hayes, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • itschrisglass Chris Glass (@itschrisglass) reported

    @O2 you’ve disconnected my sim again. Two days after fixing it. I’ve sent you a dm with the details. Please fix it asap, I’m on call for a hospital and this is totally unacceptable

  • NyxxNocturna NyxxNocturna (@NyxxNocturna) reported

    @O2 - phone mast has been down in my area for nearly a week. Not able to make any calls or receive messages. Have appointments that need me to be able to speak on the phone so when is this getting fixed?

  • NathFerguson Nath (@NathFerguson) reported

    @O2 I’ll ask again since ur customer service is **** and u never respond. can you give me the contact details so I can put a complaint in as I’ve had enough of your **** service

  • thegeufron Andi Price (@thegeufron) reported

    @O2 having an enormous amount of trouble in trying to get a new Sim card for a lost phone!!! Ridiculous and hang up when asked their name. Very very average O2 So how do I get a new SIM card for a lost phone … over 1 hour on this don’t send a text to the phone as it’s lost Doh

  • bvanegghen 𝓑𝓸𝓫𝓫𝔂 𝓸𝓵𝓭 𝓑𝓸𝔂 🍺 🇬🇧 (@bvanegghen) reported

    @O2 Cos they have no signal with O2.

  • girlnextd00rx Valeria Elie (@girlnextd00rx) reported

    @O2 I’m trying to use my movie voucher but it keeps saying it cannot be added. Any help please?

  • MikeKlymko Mike Klymko (@MikeKlymko) reported from Dudley, England

    @O2 yet again unable to charge my car because the signal from isn’t good enough.

  • TimOnTheTwit Tim Barlow (@TimOnTheTwit) reported

    Hi @O2 We told you recently that my partner's father had died. Imagine our surprise now you've sent him an email asking him for feedback as to the service we received that day. It's tough enough sorting stuff without you dropping bollocks like that.

  • Ankurgrover17 Ankur grover (@Ankurgrover17) reported

    @ThreeUK three is one of the worst company which don’t care about there present customers I been to three shop today to do my e sim they said we are doing it for new customers only we will do for you in august. I wish i can cancel my contract and go to O2 @O2 my wife is with O2.

  • nickholding01 Nick68 (@nickholding01) reported

    @O2 Hi. Is there a mobile data problem in WF1? Can only get H+

  • MinnieM40 Clare Hutchins (@MinnieM40) reported

    @O2 is this genuine? Had a call saying from o2 and poor signal, customers of more than 1 year will receive 20% bill discount until end of contract. Sent me 2 texts including a code. I'm not convinced so told the caller I was contacting yourselves.

  • Fran81789541 Fran (@Fran81789541) reported

    @O2 hey I need help

  • Amydolface Amy Coleman (@Amydolface) reported

    @julesbuddle Mine’s going up by £7.10 I’ve been with Orange/@EE for at least 15 years - luckily I’m out of contract at the end of March so I think I might be paying a visit to @O2 to see if what they can offer me. So much for customer loyalty

  • GavlarMushing Gavin Mushing (@GavlarMushing) reported

    @O2 I’ve just had the worst customer service I’ve had from one of your advisors. I’ve been on the phone for 2 hours, an hour of which on hold. To have none of my questions or queries raised and then be hung up on. I want a call back.

  • Reecearrow1 Reece (@Reecearrow1) reported

    @O2 can you please tell me why your signal is so poor up and down the uk. I'm forever having to turn aeroplane mode on and off to keep resetting the data signal? The phone line is forever going dead. I'm paying for a service you are not providing. Sort it! Or I stop paying.

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