O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 31
Blackburn, England 22
Manchester, England 11
Glasgow, Scotland 9
Gloucester, England 8
Belfast, Northern Ireland 7
Birmingham, England 6
Southwark, England 5
Hammersmith, England 5
Hackney, England 4
Northampton, England 4
City of London, England 4
Nottingham, England 4
Halifax, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Cambridge, England 3
Wandsworth, England 3
Edinburgh, Scotland 3
Swindon, England 3
Batley, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Bournemouth, England 2
St Albans, England 2
Aberdeen, Scotland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • jcassidy2 James Cassidy (@jcassidy2) reported

    @O2 Hi, I am very distressed regarding a recent phone call with your customer services. I am heavily disabled with a neurological disease. Please can someone from your accessibility and or complaints team contact me urgently

  • THEWHITLAM THEWHITLAM (@THEWHITLAM) reported

    @O2 how can you justify a 13% plus 3% price increase ? This is way above inflation. I’ve switched tariff down but I’d still challenge the sheer ripoff amount you’re taking

  • LaurenRose94_ Lauren 🦋 (@LaurenRose94_) reported

    @O2 I paid my phone bill over 24 hours ago but I’ve still not got my service back, can you help please?

  • john_lehan Johnny JB 🏴󠁧󠁢󠁥󠁮󠁧󠁿💙💛🇬🇧 (@john_lehan) reported

    @AndyLufc @O2 I'm South Lower on O2 and can't get signal there

  • Alma1884ok Alma (@Alma1884ok) reported

    @virginmedia @TheBHF @O2 Why do you not allow customers to cancel renewed contacts at vastly inflated prices. Cannot get through on the phone or online. You are an absolute joke.

  • ryanstanley22 Ryan Anderson (@ryanstanley22) reported

    @O2 can you tell me how someone at o2 has changed my security question yet I’m breaking data protection by asking whose changed it and why? And then she hangs up the phone, you are absolutely pathetic, not expecting a reply btw because you don’t give a damn about customers

  • AndyMarsla Andy Marsland (@AndyMarsla) reported

    @O2 Need to speak to someone and customer service not answering. Tried numerous times! Dreadful service, how about answering phones and messages 02!

  • Dominiho7 Dominic Hanley (@Dominiho7) reported

    @JamieOwen2003 @AXS_UK @O2 it's the same for everything unfortunately. The Peter Kay tickets were a shambles as well. They never improve it though, as they just don't care

  • RoDuSu Robert Sutherland 💙 (@RoDuSu) reported

    @Dave_Manley @O2 You can’t use this increase as a reason to cancel a contract without paying a penalty. So I’m stuck.

  • dalotos Clan MacArthur (@dalotos) reported

    @virginmedia @TheBHF @O2 Customer care is appalling and trying to leave is a terrible customer experience. You can't cancel contract online. It has cost me hours (days for a confirmation email) and once you get through to the disconnection dep. (3x), there's no guarantee you won't have to go do it again.

  • deLaceyMusic de Lacey (@deLaceyMusic) reported

    @O2 Hi @O2 it's now been well over 48 hours. This is very, very poor. Please can someone remedy this. Thanks.

  • TechwithLee81 Lee 🇬🇧 (@TechwithLee81) reported

    Had a message from @O2 CEO office stating they're looking into my issue and will respond in 3 working days. It's now been 5. I sent an email yesterday and got no reply. It seems O2 are just a **** company.

  • AmeetGonsai Gonsai (@AmeetGonsai) reported

    @O2 why is your reception in my@home area so bad!? It’s been like this for years. I’ve reached out to you in the past and it’s never fixed. If my broadband is down I need to be able to use the internet to check things for my severely elderly and sick parents. It’s useless!!

  • RanKotobukiii 👸🏿 (@RanKotobukiii) reported

    @O2 I need to block the friend that suggested me your company because it's a massive headache I can't believe I used all the types of customer services for no reasons and the only thing I gained was silence and alopecia

  • join4te Jay (@join4te) reported

    @O2 Day 101 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.

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