O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 28
London, England 28
Blackburn, England 28
Batley, England 15
High Blantyre, Scotland 14
Hackney, England 9
Halifax, England 9
Hammersmith, England 9
Manchester, England 6
Todmorden, England 6
Birmingham, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
Airdrie, Scotland 4
Bristol, England 4
Sheffield, England 4
Portsmouth, England 4
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Belfast, Northern Ireland 3
Leicester, England 3
Perth, Scotland 2
Doncaster, England 2
Dudley, England 2
Huddersfield, England 2
Mansfield, England 2
Wakefield, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • EnfieldMuslims The London Muslims (@EnfieldMuslims) reported

    @EnglandRugby @O2 can anyone reasponsible call me on 07723 50 48 26 to resolve the issue please, fed up waiting on hold hours and hours, thanks

  • William11094423 William Myers (@William11094423) reported

    @O2 Why does it take now 32 days to resolve a none technical complaint. Looked through your complaints handling procedure and the service failures I have recieved is now ridiculous. I have now wait over a week from a promises 48hour sla call back from a manager.

  • usukgoose Ian Brown - New Town Independent. (@usukgoose) reported

    11 days ago a technical issue affected my @o2 accounts. I've made 5 hours worth of calls. Been referred to IT 5 times. Been requesting a manager call back 5 times. And nothing ever happens. No callbacks. No IT sorting it. I use this phone to work....

  • beatthebleep The Opinionator (@beatthebleep) reported

    @O2 I have done. And I have soaked 202 and waited. It gets to about 15 minutes and then it’s cuts off. I’m currently waiting again but I don’t expect anything other than for the phone to be put down on me again

  • archie_82 Stewart (@archie_82) reported

    @vmo2business Is this the same Virgin Media that switched my mobile contract to @O2 who can’t even provide a 4G service in busy areas? Sort the basics out before bigging yourselves up

  • EnfieldMuslims The London Muslims (@EnfieldMuslims) reported

    @O2 @nothing hi im o2 customer ,im having problem with netwrok,when ever i talk to custmer services they doged me and tricked me either hang up on me or tranfer to somewhere to waste my time to brush me off, i m very desperate can anyone reasponsible call me on 07723 50 48 26 to resolve ta

  • Jazzy_Nazzy Jazzy_Nazzy (@Jazzy_Nazzy) reported

    @O2 Imagine a company using twitter as the only customer service touchpoint and not even implementing an automoted twit bot to manage out of hours queries

  • eightball899 8ball (@eightball899) reported

    @O2 Why do they have my details to begin with??? Also can you fix the 3G/4G issues please while we’re vaguely on the subject. Thanks 🙏🏻

  • cssnxx_ case (@cssnxx_) reported

    @O2 are the worst phone company to work with ever, I answered all their checks for security correctly but because I can’t access my old email account have been denied. so I’m paying a contract that should have ended 2 months ago🙃 never using this company everrrrrr again.

  • Hayley_M_jones Hayley hughes (@Hayley_M_jones) reported

    @O2 seriously need to sort your service out. Pay a fortune and nebr works says I have 4g when I clearly don't not like I'm in the middle of nowhere been with you 20+ years 4 phones looks like I'll be looking to someone who can provide what I actually pay for no 4g never mind 5g

  • beatthebleep The Opinionator (@beatthebleep) reported

    @O2 i need help. I use your network for business and today I have been unable to make calls. I have no data. And if someone rings me they don’t even get my answerphone! Just a line cut off tone

  • Shaun69060014 Shaun (@Shaun69060014) reported

    @O2 @TOMcGoldrick Your handy tips,don't work its your crap signal

  • mattdenchfield Matt Denchfield (@mattdenchfield) reported

    Even @O2 retention team admit the charges are higher than they should be and it’s odd they cannot be explained by customer services…I’ve seen no evidence of where this data usage has come from @Ofcom

  • usukgoose Ian Brown - New Town Independent. (@usukgoose) reported

    @O2 And never recieve any actual customer service from o2

  • GeordieKarl Karl williamson ⬜️⬛️⬜️⬛️⬜️⬛️ (@GeordieKarl) reported

    Hey @O2 I have tried to call you 3 times every time I hold for twenty minutes and it cuts me off great customers service this! #O2

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