O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Glasgow, Scotland 28
Blackburn, England 23
Batley, England 14
High Blantyre, Scotland 14
Hammersmith, England 9
Hackney, England 8
Manchester, England 8
Halifax, England 7
Hebden Bridge, England 6
Sheffield, England 6
Ventnor, England 6
Leeds, England 5
Belfast, Northern Ireland 5
Portsmouth, England 5
Airdrie, Scotland 4
Bristol, England 4
Birmingham, England 4
Croydon, England 3
Nottingham, England 3
Brighton, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Mansfield, England 2
Edinburgh, Scotland 2
Wakefield, England 2
Bolton, England 2
Wembley, England 2
Wisbech, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • badassscotsman BigYin😜 (@badassscotsman) reported

    @O2 wow just wow a whole day since Sunday waiting for my DM reply.... Would you like me to cancel my direct debit for days till you answer the DMS.... please do give me your copy@paste excuses....that you have been sending everyone

  • jodilei1980 Jodi (@jodilei1980) reported

    @O2 absolutely horrendous service the past 72 hours.. live in a 5g area not even so much at 3G.. no apps, no network, poor reception.. no help and poor customer service #notahappycustomer

  • Jeffmw1 Jeff Wheeler (@Jeffmw1) reported

    @O2 It's not just me, there are dozens of complaints on local FB groups. Instead of suggesting your customers fix the problem why don't you just repair the mast pronto

  • DWATKINSON Daniel Watkinson (@DWATKINSON) reported

    @O2 where can I put in a complaint please?

  • MatteEarl Matt Earl (@MatteEarl) reported

    @O2 we are a new customer and trying 2 port # across but have been on phone for over an hour twice today to be told systems are down so can I call back? On top of that my new My O2 account has a different (not mine) security no. which a code gets texted to for verification

  • MarcW950 Marc Williams (@MarcW950) reported

    @O2 phone lines still having problems? Any idea when this will be fixed?

  • TRUTH916515394 TRUTH (@TRUTH916515394) reported

    @O2 @GreggsOfficial I have no signal such a crap service!!!

  • mrtuition frank (@mrtuition) reported

    @O2 I wasted my free Greggs hot drink code this morning but all of their internet was down. Can I get my free drink reinstated as obviously this was not my fault.

  • mcalvert1066 Northernguy (@mcalvert1066) reported

    @O2 Your signal in the TS18 area is absolutely terrrible at the moment

  • rhianna_joseph Rhianna Joseph #PrayForDemi ❤️ (@rhianna_joseph) reported

    @O2 can’t get through to customer services.

  • cuthbert_emily Emily Cuthbert (@cuthbert_emily) reported

    @O2 hi, I’ve been charged for mms. I have tried to set a spend cap but nobody is ever available to do this. Can you help pls?

  • mikeofthejungle M W (@mikeofthejungle) reported

    @tobiashavec @O2 I’ve been an @O2 customer for in excess of 15 years and seriously considering going elsewhere.

  • Ste_Tudor Stephen (@Ste_Tudor) reported

    @N1nj4L1nk @drlajama89 @O2 It depends where you are tbh. I’ve been with o2 for the past 10+ years and I can’t remember the last time I struggled to get signal

  • Louhawke1994 Lou Hawke ✌ (@Louhawke1994) reported

    @O2 why is it showing that I'm 3 payments in arrears with you on my credit score yet I paid my contract off in August last year and never missed a payment with you? I left your company 5 months ago 😳

  • simon_brew @simon_brew (@simon_brew) reported

    @o2 still no service this morning. When will you do something about it? DIRE customer service

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