O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 31
Blackburn, England 28
Glasgow, Scotland 25
High Blantyre, Scotland 14
Manchester, England 13
Batley, England 13
Halifax, England 12
Hackney, England 12
Hammersmith, England 9
Birmingham, England 8
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
City of Westminster, England 4
Belfast, Northern Ireland 4
Oldbury, England 4
Bristol, England 4
Airdrie, Scotland 4
Sheffield, England 4
Colchester, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3
Salford, England 2
Newport, Wales 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • fineartskaty Katy Jones (@fineartskaty) reported

    @O2 this is the sixth day in December that we have had no phone reception! Not in a row, just randomly coming and going. It’s getting worse…. It used to be 1-2 days/month? @MelthamMBA anyone else locally have this problem? I’ve spoken to some others who say it is.

  • BAKEWELL11 DONNA BAKEWELL (@BAKEWELL11) reported

    @Matt_Aspden @O2 I'm having issue. Payment appears to go thru. I confirm thru banking app that its me. Then no money goes from bank. No payment email confirmation from o2. Bill remains unpaid. I'm now 5 days overdue and bloody phone cutoff. O2 refuse to speak to customer once that's the case

  • EmmaLouLear Emma Lear (@EmmaLouLear) reported

    @O2 I was overcharged by almost £100 back in November and am being told that I have to wait until mid January before the refund process will start. Really, really bad customer service.

  • phantomsforev3r L🐀🪰 (@phantomsforev3r) reported

    So now I’ve gone from being able to upgrade in 9 days to having to wait til April lmao!!!! @O2 customer service is so poor.. I’ll buy the phone elsewhere 💀

  • HLR_Apparel H.L.R (@HLR_Apparel) reported

    @O2 imagine you go to turn on your device only to find it does not work then when you speak to customer services they say your out of your 28day period which no one told me about. Now passed to insure team who can't do nothing so stuck with a paper weight need a manager call

  • grimwood_zoe Zoe Grimwood (@grimwood_zoe) reported

    @O2 Nope nothing - terrible service from O2 since OCTOBER - you know there is a massive issue with phones specifically the iPhone 14 as that is what I am waiting for - so stop LYING 🤥

  • HLR_Apparel H.L.R (@HLR_Apparel) reported

    @O2 so got a device from O2 went to turn it on yesterday and nothing won't even take a charge now being told I had 28 days to check it which I was not advised before. Passed to two teams and the last just hangs up great service towards your customers. I need a manager call today

  • Ananth88615162 Ananth (@Ananth88615162) reported

    @O2 still can’t receive calls or texts because o2 have messed up my number port, have been phoning since 21st December no update , no solution, ridiculous!

  • GemWolfieX77 ♛WOLFIEX77♛ (@GemWolfieX77) reported

    @O2 I need your help

  • adamskiodp Adamskiodp (@adamskiodp) reported

    @O2 There seems to be an issue calling Lithuania. Do you have any information regarding this and when it will be fixed? Thanks.

  • phantomsforev3r L🐀🪰 (@phantomsforev3r) reported

    I’ve never met stupidity like I have @O2 in the last 24 hours

  • Pixel_Gizmo PixelGizmo (@Pixel_Gizmo) reported

    @O2 why did you send our new phones via a courier known to be having delays right now? customers for 20+ years and this is the worst service we’ve ever received. 2 phones should have arrived 22nd dec. as soon as DPD sent me an update they delayed delivery until further notice

  • SCHeath92 steph ♡ (@SCHeath92) reported

    trying to track my order through @O2 app, takes me to DHL and says that my tracking number is incorrect. please help

  • glendadavies glenda davies (@glendadavies) reported

    @O2 We have had to confirm Thursday - son leaves on Friday - no margin for error as their depot (which we went to last Thursday & Friday) appears to be unstaffed - hopefully they deliver! Not unique 2 us loads of families left without ‘Santa’ presents so definitely fault with service

  • grimwood_zoe Zoe Grimwood (@grimwood_zoe) reported

    @O2 No I am going g elsewhere now and the service is CRAP - over 20 years I have been with you lot - FUMING 😡

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