O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 97
London, England 52
Manchester, England 13
Hackney, England 13
Birmingham, England 12
Southampton, England 8
Belfast, Northern Ireland 8
Ashington, England 8
Glasgow, Scotland 7
City of London, England 6
Stoke-on-Trent, England 6
Northampton, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Hammersmith, England 4
Leicester, England 4
Gosport, England 4
Southwark, England 4
Gloucester, England 4
Nottingham, England 4
Oldham, England 3
Bishop Auckland, England 3
Keswick, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • JGGooner4Life JG (@JGGooner4Life) reported

    @O2 Looking to buy lol! That says it all. How about manning your phones so that when your customers ring they can actually speak to someone about their existing stuff? That’s the problem. All your effort is on sales, none on existing customers.

  • LouLou31880280 LouLou (@LouLou31880280) reported

    @O2 Can anyone actually help me the customer service is Terrible

  • Rachel44432944 Rachel (@Rachel44432944) reported

    @O2 I have been with you for years ! I’ve just checked my bill and my family plan discount has disappeared ! I’ve called the call centre for this to be sorted ?! But was just spoken down to and left on hold with no answers from the rude operator ! Are they reading a script ?!

  • GregLivanos Greg Livanos (@GregLivanos) reported

    @O2 receiving terrible service in all aspects. 1. Internet speeds below 0.1Mbps 2. Can hardly reach o2 agent but when I do.. 3. the line is cut 4. Agent insists I get new sim cards even though it's affecting all 3 lines. 5. Issued new Sim but not activated for more than 24 hours.

  • lizport5of6 liz porter (@lizport5of6) reported

    @O2 trying to get through to O2 on the phone is like looking for a pot of gold at the end of the rainbow...it never happens!

  • Whirly90 Will Hearley (@Whirly90) reported

    @O2 my phone today has really bad signal it keeps dropping out and can’t get 4G any help on the issue?

  • maddielaurax mads 🤍 (@maddielaurax) reported

    Never got any service or 4g no matter where I go @O2 sort your **** out

  • LouLou31880280 LouLou (@LouLou31880280) reported

    DON'T BOTHER CONTACTING @O2 they wo nt help you in any way n ad do not care about any customers

  • LouLou31880280 LouLou (@LouLou31880280) reported

    @O2 BYE BYE YOUR SERVICE IS STRESSFUL AND WORSE THAN SHOCKING I'M PAYING MONEY FOR ZERO CUSTOMER SERVICE WORST INTERNET SPEED EVER AND CANT GET ONLINE AND YOUR CHARGING ME EXTRA FOR THESE ISSUES

  • maddielaurax mads 🤍 (@maddielaurax) reported

    @O2 Everyday of my life since I had a phone with you to be honest and why should I need to follow a guide just gimme some good service and 4g I pay enough for it 🥲

  • catman0210 Antony Perks (@catman0210) reported

    @O2 When is O2 open again, i need to speak to an operator. My device is a wifi dongle to texting it doesn't work?????? I just want to activate me sim!

  • IslingtonEssex Islington (@IslingtonEssex) reported

    @O2 Trying to cancel my Disney Plus subscription as it closes the six month free period. @DisneyPlusHelp tells me to go to #o2 yet your interface is not clear. Pls help direct me ending subscription. I haven’t used it. Cheers!

  • SamBr91 Samantha Brierley (@SamBr91) reported

    @O2 asked me to provide you with my mobile number after 20 years of being a loyal customer you might do something for me. Well I'll go elsewhere I shouldn't have to tell you I'm a loyal customer you should have a system for that to say "we'll treat you as a respected customer".

  • aChrisEllis CHRIS ELLIS (@aChrisEllis) reported

    @O2 what's that stupid tin bubbling **** supposed to be?? And get rid of that stupid northern voice!! Rant over 😠

  • mikedsouzamusic Mike D'Souza (@mikedsouzamusic) reported

    @O2 I have an iPhone XS where the charging port is broken with intermittent charging. Thanks to a 3 year contract I’m locked with it. Are there any repair options?

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