O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 30
Blackburn, England 29
Glasgow, Scotland 22
High Blantyre, Scotland 14
Halifax, England 12
Manchester, England 10
Birmingham, England 8
Hammersmith, England 7
Batley, England 7
Hackney, England 6
Belfast, Northern Ireland 5
City of Westminster, England 4
Norwich, England 4
York, England 4
Airdrie, Scotland 4
Dungannon, Northern Ireland 3
Hemel Hempstead, England 3
Chichester, England 3
Southall, England 3
City of London, England 3
Bristol, England 3
Todmorden, England 3
Nottingham, England 3
Leeds, England 3
St Albans, England 2
Brighton, England 2
Bournemouth, England 2
Ryde, England 2
High Wycombe, England 2
Newcastle upon Tyne, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • IreneWrights Irene (@IreneWrights) reported

    @O2 trying to contact someone. I want to cancel the Free Disney offer before billing takes effect.

  • xoJakox Jacqueline ❤ (@xoJakox) reported

    @O2 @SamsungMobile If only the trade in with extra £250 was enough to cover the balance of my s20 ultra 👀 😔 stupid 3 year deals & expensive phones.

  • Zoe13668459 Zoe (@Zoe13668459) reported

    @O2 just spoken to a lovely gentleman on the phone and the phone lines in my area are all down for up to 5 miles out of town. The guy on the phone even said they DONT have any dates when they will be sorted. Terrible service from you.

  • carboncoach Dave Hampton (Standing as Earth) 🌍 (@carboncoach) reported

    What’s up @O2 your app is not working today and neither is the feature to let you know.

  • confuzzeled1989 Jess Crosby (@confuzzeled1989) reported

    I have never felt so upset and sick after a phone call with a customer services department. 4 weeks I have been trying to resolve a mistake @O2 have admitted was theirs. Now a rude customer services person. #O2dobetter #Awfulcustomer

  • laughjosephine j (@laughjosephine) reported

    @o2 and @Virgin your service is bloody shocking. Two days I’ve had no internet while I wait for an engineer and even my mobile data keeps flipping to 3G when I spend £80 a month on a stupid iPhone 13pro. I remember when o2 wanted to be known for the best customer service

  • laughjosephine j (@laughjosephine) reported

    @meeshymoomin @O2 @Virgin I’m not even in contract but because I live in eco housing it’s all we can have. They’ve charged me for tv phone and internet for five years yet I do t have tv or phone, the line doesn’t even work. now the internets down it’s taken two days to get an engineer that’s hasn’t arrive

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @O2 spam reporting text service is buggy. Can't access message as in spam folder but it auto replies to ask for a reply with the name or number of the spam text. I reply with answer and just get same auto reply asking same question again. Forget a month later and the loop goes on

  • martin_holmes10 Martin Holmes (@martin_holmes10) reported

    @O2 Big shout out to Yaser in your social media team. Out of the numerous people I have spoken to in the last 4 days, he is the only person to actually want to help. Thank you. He is a credit to the company.

  • lauelis93 lauren (@lauelis93) reported

    @O2 cannot make outgoing calls. Help?

  • OliviaPopa Olivia Popa (@OliviaPopa) reported

    @O2 @SamsungMobile You should sort out the fraudsters that use your network and shops to scam people. How can such a big company not even have a fraud department phone number to talk to customers🤬😡🤬

  • craftbeardy andy (@craftbeardy) reported

    @O2 I just ordered the new Samsung but want to cancel and order the higher memory one as they have no SD slot, how can I do this?

  • blondielondoner Maeve (@blondielondoner) reported

    @O2 Hi, it’s a scam and the numbers they rang me off were +448000548129 and +443333051037 Thanks for your help and it’s been reported to the fraud team

  • bridgethalford Bridget Halford (@bridgethalford) reported

    @O2 You might have sent a new link but it’s still not working.

  • craigbartleyof1 @craigbartleyofficial (@craigbartleyof1) reported

    And she has had 10 threatening letters about a phone that she doesn’t have and never has had. Shocking behaviour @O2 @financialombuds

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