O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 32
London, England 27
Glasgow, Scotland 17
High Blantyre, Scotland 14
Halifax, England 9
Manchester, England 9
Hammersmith, England 7
Birmingham, England 7
Airdrie, Scotland 5
Hackney, England 5
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Belfast, Northern Ireland 4
Truro, England 3
Llandrindod Wells, Wales 3
Croydon, England 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
City of London, England 3
Bristol, England 3
Todmorden, England 3
Nottingham, England 3
Leeds, England 3
Hamilton, Scotland 2
Southminster, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • EMhistorywriter dewey940.2 (@EMhistorywriter) reported

    @O2 I am an O2 customer and I'm hoping you won't do any advertising on GB News because it will further divide us and damage our democracy #StopFundingHate #DontFundGBNews

  • russellnoke Russell (@russellnoke) reported

    @O2 your level of customer service is ridiculous at the moment. uncontactable on the phone, and the messaging service has taken 4 hours so far to exchange 3 messages, it’s dire.

  • tigersswinger Tiger's middle stump (@tigersswinger) reported

    @O2 once again, the mast by near me is down AGAIN! It’s literally been down more than it’s been working over the last 6 months. It’s just completely unacceptable now. 😡

  • AtlanticFyoo Fyoo 💙⭐️💙 (@AtlanticFyoo) reported

    @CoastCyclist @O2 Poor you x

  • Trickle161 Trickle16 (@Trickle161) reported

    @O2 Please can you send me the number for head of complaints please I would like to know if they would tolerate 7hrs to try and upgrade with a company you have been a valid customer with and still not be any closer to upgrading appalling business conduct

  • Tottenham_N17 Spurs Fan (@Tottenham_N17) reported

    @O2 customer for as long as I can remember. Please don't advertise on Gammon Broadcasting News and #DontFundGBNews and I'll happily remain

  • AndrewYorke6 Andy Yorke (@AndrewYorke6) reported

    @O2 I have been a loyal O2 customer for many years but I will take my business elsewhere if you sponsor or support GB NEWS in any way.

  • LynnTurley Lynn Turley (@LynnTurley) reported

    @O2 Having problems receiving (though not sending) texts with other O2 phones. Other providers are fine. My O2 seems to take me in circles, no solutions. Suggestions new SIM might help but can't find anywhere to request replacement. Site says go to O2 shop but they are closed

  • sambakey Sam Clark (@sambakey) reported

    @BannahHutters @O2 We were with Tesco mobile for years, they have great customer service and use the o2 network. Currently with Sky mobile, they also use o2 network and you can roll over/piggybank unused data.

  • mick_gains Mick Gains (@mick_gains) reported

    @O2 @OakNational I would be more impressed if you answered the phone in customer services and responded to DM's so that simple problems could be actioned.

  • CoastCyclist South Coast Cyclist (@CoastCyclist) reported

    Hi @o2 , I've been a customer of yours for years. I'm really hoping you'll make a commitment not to advertise with GB News #DontFundGBNews #StopFundingHate

  • ImranHu74411172 Imran Hussain (@ImranHu74411172) reported

    @O2 been on the phone with so called o2 for over 1.40min, cannot log in to my o2 to pay towards my outstanding bill. As I lost my job to this plandemic....when I try to get a password reset it says " we are unable to recover your account contact customer service" Wtf

  • Robbo286 Mark (@Robbo286) reported

    @StopFundingHate Hi @O2 as a long standing customer with two contracts - I’d just like to say I couldn’t give a 💩 what you do as long as you provide me with the service I pay for. Thanks.

  • tooshyalex Alexandra (@tooshyalex) reported

    @O2 customer service really is pants. Been on hold over an hour.... AGAIN

  • Bonzobenito Enzo (@Bonzobenito) reported

    @O2 hi, is your O2 priority tweet for help working? I can’t get connected or a reply..?

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