O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 97
London, England 52
Manchester, England 13
Hackney, England 13
Birmingham, England 12
Belfast, Northern Ireland 10
Southampton, England 8
Ashington, England 8
Glasgow, Scotland 7
City of London, England 6
Stoke-on-Trent, England 6
Northampton, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Hammersmith, England 4
Leicester, England 4
Gosport, England 4
Southwark, England 4
Southport, England 4
Gloucester, England 4
Nottingham, England 4
Oldham, England 3
Bishop Auckland, England 3
Keswick, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • financialombuds Financial Ombudsman Service (@financialombuds) reported

    @confuzzeled1989 @O2 Good morning, thanks for getting in touch. I'm sorry you're having trouble with O2. Please send us a DM with more information on what's happened and we'll try to help. Regards, AC

  • GBehindScreen The Girl Behind a Screen (@GBehindScreen) reported

    What is the best way to contact @O2 customer service agents, I have been trying to talk to someone for the last two days and it has been extremely difficult.

  • ErnestJ98572537 Ernest Jackson (@ErnestJ98572537) reported

    @O2 8/12/2019 Deborah Clark, Executive Resolution Specialist, you are withholding the sum of £970, not your money. This is as Ofcom agrees illegal amount taken you had iPhone 11 back 5 days later no refund on card, then you proceeded to take 8/12/2019 £770 then £ 37.50- £16-50-£

  • CageyManchester KS (@CageyManchester) reported

    @O2 I want to change the bank details my direct debit comes out of, I've spent the last 45 minutes trying to find where I can do this online, help!?

  • mrtuition frank (@mrtuition) reported

    @O2 So the problem is with the odeon Website, is that correct? Thanks

  • davemh72 davemh #🇺🇦 (@davemh72) reported

    @O2 Credit where it’s due that’s a good thing but it’s a Shame I’ve had a poor signal in several places , hit with a 12% hike and told by customer services like it or lump it .

  • confuzzeled1989 Jess Crosby (@confuzzeled1989) reported

    @financialombuds @O2 Thank you so much, I am having issues getting support from @O2 despite having received an email stating they’d remove the defaulted payment from my credit score on 14/02/2022 within 3 working days. It’s still there and was on the phone to O2 for 60 min yesterday with no solution.

  • Cinderella_D Darren Devers (@Cinderella_D) reported

    @O2 very disappointed that I’m being advised your store in a shopping centre only has the capacity to help one customer at a time sending other customers on there way for something as simple as a sim swap. Can a store operate with one person doing work.

  • confuzzeled1989 Jess Crosby (@confuzzeled1989) reported

    @O2 You told me you’d remove a defaulted payment on my credit score on 14/02/2022 within 3 working days it’s still there. I made a SAR and you refused it saying you don’t have data on me, when I go through security each time and have data on me read out to me by customer services.

  • Burnside_5 Burnside (@Burnside_5) reported

    @O2 @migranthelp @womensaid I think this is great I really do, but shame you do nothing to help those now facing financial hardship due to soaring inflation, instead you slap a 11.7% price hike on them to compound the problem

  • microphonemayne Ed Mayne (@microphonemayne) reported

    @mvyner48 @EnglandRugby @O2 The present isn't either. Not sure they realise how stupid they look.

  • jayjayanimal Jay Animal (@jayjayanimal) reported

    @O2 why is your 4G not working properly since yesterday?

  • 19YME Markos (@19YME) reported

    @O2 I keep only being allowed to use the Caffè Nero offer once a week instead of Mon-Thu. Can you help?

  • BadgerOfSteel Badger Of Steel (@BadgerOfSteel) reported

    @O2 networks normally really stable but since the storms and your prolonged outage in tn30 6ht area you have been out multiple times. Could you let us know what is causing this? Is it an upgrade in the area? Thanks.

  • Nigelstewart76 Nigs 🐜🐛🏁🏆 (@Nigelstewart76) reported

    @O2 Great service yesterday morning in the Cameron toll store 2 new phones mine and my wife's guy serving us was brilliant and the other assitant had a awkward customer dealt with them well 👍

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