O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 28
Blackburn, England 27
London, England 27
Batley, England 15
High Blantyre, Scotland 14
Hackney, England 9
Halifax, England 9
Hammersmith, England 9
Todmorden, England 6
Birmingham, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
Manchester, England 5
Belfast, Northern Ireland 5
Sheffield, England 5
Portsmouth, England 5
Airdrie, Scotland 4
Bristol, England 4
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Leicester, England 3
Doncaster, England 2
Dudley, England 2
Huddersfield, England 2
Mansfield, England 2
Edinburgh, Scotland 2
Wakefield, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • little_lea16 Lea 🇬🇧 🌹💞 (@little_lea16) reported

    @O2 I want to cancel my 30 day plan sim with yourselves. I don't want to wait hours on hold on the phone. I'm fed up of the monthly charges secretly increasing, without any notice, despite being on unlimited! I can get a cheaper deal elsewhere!

  • DaiWrighty David Wright (@DaiWrighty) reported

    @O2 if I pay off my device plan early, can I cancel my airtime contract without any termination fee? Airtime plan ends March 2023.

  • tracestarshine Tracy Allan (@tracestarshine) reported

    Appalling customer service from both @dhlparceluk and @O2. Phone addressed to and delivered to wrong address. Signed for by DHL driver himself. Deliver to an unoccupied house!!! Nobody calling me back to resolve the situation. What do I do now??? @O2 what do I do now??

  • laura_estah laura (@laura_estah) reported

    @O2 i've been billed for a SIM card i never received, what can i do?

  • Outdoorsy_Chris Chris (@Outdoorsy_Chris) reported

    @O2 How do I make a formal complaint. It’s absolutely shocking the quality of your network. Daughter on EE, no issues, Son on Vodaphone, no issues. Wife and I with full signal on 4G, unusable.

  • MissCheekyJodie Jodie (@MissCheekyJodie) reported

    @O2 done with you and the customer service. Can not wait for contract end so I can leave

  • HayleyC1983 Hayley Betts (@HayleyC1983) reported

    Fuming is an understatement @O2 need to get in touch with me now to resolve my issue. Promised call backs, 5 phone calls, constantly getting cut off NOT HAPPY

  • lauries_mammy Sarah Willis (@lauries_mammy) reported

    @O2 are you having problems in NE29 area? Daughter has no data what so ever. Can only make phone calls?

  • barclaybatch David Batchelor (@barclaybatch) reported

    @O2 Any update please? Now in my fourth day with no service at all.

  • Emmaaa__x Emmaaaaa (@Emmaaa__x) reported

    @O2 customer service is actually shocking like I’m absolutely fuming. Absolutely waste of time 30 minutes on the phone to be speaking to someone who doesn’t know what they’re doing!!! I want this resolved now!

  • tracestarshine Tracy Allan (@tracestarshine) reported

    Appalling customer service from both @dhlexpressuk and @O2. Phone addressed to and delivered to wrong address. Signed for by DHL driver himself. Deliver to an unoccupied house!!! Nobody calling me back to resolve the situation. What do I do now??? @O2 what do I do now??

  • callumjohn28 Callum (@callumjohn28) reported

    @O2 I signed up to travel yesterday and it’s still not working… Just received a text saying i’ve used my 50MB of data. Help?!

  • PiCar100 Red Duck (@PiCar100) reported

    @O2 my nero voucher is shown being used but I have not used it this week? Could you please let me if there is an issue on your end or my app? Thanks

  • EgalGeordie Egalitarian Geordie (@EgalGeordie) reported

    @O2 I trying to access my voicemail from cananda. Dialling 901 just says I can not access the service. Please advise

  • Ag3ntVibeZz Antony Thompson (@Ag3ntVibeZz) reported

    @O2 I’m on a o2 refresh contract. I got my phone yesterday. Put in my new sim. Text swap to the number I was given and it worked last night and today until around 12 today. How can I fix this??

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