O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 34
London, England 27
Glasgow, Scotland 17
High Blantyre, Scotland 14
Manchester, England 10
Halifax, England 7
Birmingham, England 7
Hammersmith, England 6
Airdrie, Scotland 5
Hackney, England 5
City of London, England 4
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Belfast, Northern Ireland 4
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
Bristol, England 3
Todmorden, England 3
Leeds, England 3
Southwark, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ksochon Katheryn Sochon (@ksochon) reported

    @O2 Worst customer service ever, do not call back, not interested in customer retention, blame IT - which for a global organisation is madness - spent over a week trying to get upgrade - no option but to move to another phone provider. Recommendations please.

  • Beckss_91 Becky❣️ (@Beckss_91) reported

    @O2 im having bad signal problems at the moment. Can u help me?

  • LexiPotato104 LexiPotato (@LexiPotato104) reported

    @O2 I'm having some trouble ordering the galaxy watch 3..

  • SarahBurns21776 idon’twantjamonit! (@SarahBurns21776) reported

    @MrMJCox @O2 My O2 signal is piss poor just lately! I have friends on EE who have a better signal but bills that seem to get higher and higher each month despite their useage not changing!

  • CamillaLatham30 Camilla SL Latham 🌸 (@CamillaLatham30) reported

    @O2 Yeah that’s the number I’m texting. No other problems at the moment.

  • edstagg Ed Stagg (@edstagg) reported

    @O2 pleeeeeease can someone get in contact to help me pay a bill..? Money... you like money, right?

  • Mr_Rafal Raf🇵🇱🇪🇺🇬🇧🏳️‍🌈 (@Mr_Rafal) reported from Hackney, England

    I may be crazy @O2 but all of a sudden my phone’s battery discharge like crazy. Same as my wife’s. Is this because your signal in E5/E8 area is weaker than usual maybe?

  • RossHume Ross Hume (@RossHume) reported

    @O2 can you tell me why the signal is so much worse in Thirsk in recent weeks.

  • girlvsstigma Nicole✨ (@girlvsstigma) reported

    Is there an issue with @O2 I’ve paid my bill almost an hour ago, my bank had been charged twice yet my account still says unpaid 🙈

  • PhotosfromAnts PhotosfromAnt (@PhotosfromAnts) reported

    I DM'd you as requested @O2 and replied to the email address you supplied. I haven't had a reply! Sad times for customer service and promotions....maybe it was just a marketing ploy!

  • ksochon Katheryn Sochon (@ksochon) reported

    Looking for new phone and provider @O2 Worst customer service ever, do not call back, not interested in customer retention, blame IT - which for a global organisation is madness - spent over a week trying to get upgrade - no option but to move to another phone provider.

  • RJCawsey Ryan Cawsey 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@RJCawsey) reported

    @O2 I'm thinking of leaving. I don't feel valued as a customer and there are better deals out there, unless you can match them?

  • adey_mc Adrienne (@adey_mc) reported

    @O2 Upgraded yesterday, was told could get better deal putting contract on my husbands business account. Now both old phone&new one aren't working, both saying Not registered on network. Went back to shop & was asked to come back at 3.30 even though no1 in shop. Total nightmare

  • volkswanker1 Dazza Johnston (@volkswanker1) reported

    @SarahBurns21776 @MrMJCox @O2 I used to work for EE, they do put prices up regularly without letting customers know, terrible network

  • ScottyM1993 Scott (@ScottyM1993) reported

    @O2 A mast has been down in my area since the beginning of April.I get daily updates for ongoing works and the deadline gets further away. This is causing me not to be able to use my mobile data, minutes or texts that I pay for.Will I get a discount due to this until it is fixed?

Map Check Current Status