O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 67
London, England 41
Hackney, England 10
Manchester, England 9
Belfast, Northern Ireland 9
Birmingham, England 9
Glasgow, Scotland 8
Gloucester, England 8
Southampton, England 7
Southwark, England 6
City of London, England 6
Maidstone, England 5
Stoke-on-Trent, England 5
Faringdon, England 5
Gosport, England 4
Batley, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Ashington, England 3
Reading, England 3
Preston, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Mrs_Shirazi Mrs Shirazi (@Mrs_Shirazi) reported

    @O2 Hi, I've placed an order but want to amend it. Can you help pls?

  • RoyGalaasen Roy Galaasen (@RoyGalaasen) reported from Stoke-on-Trent, England

    @O2 Sitting here at Costa enjoying a latte. Not enjoying the Internet connection that is utterly rubbish as always. It has been for a few years, I gave up on it hopefully being fixed. Paying for 5GB data that I can’t ever spend because it just is slow as snails.

  • Char_Cole Charlie Cole (@Char_Cole) reported

    @O2 trying to use the o2 kids eat free harvester offer and I just activated the voucher and it’s saying it’s declined? Any reason why? Three people who all have O2 priority are having the same issue.

  • BronaghSherida5 BronaghSheridan (@BronaghSherida5) reported

    @O2 hi I think there’s a roaming bar on my account as I am not getting any signal in America despite having 02 travel. Please help! Thanks

  • joelipo Joseph Lipson (@joelipo) reported

    @O2 @PiersZ Still waiting to know how I am supposed to contact O2 without service or another line to use? SORT THIS OUT! I CANNOT RECEIVE TEXTS ABOUT JOB APPLICATIONS OR HOSPITAL APPOINTMENTS!!!!

  • obendorf Simon Obendorf (@obendorf) reported

    Seriously @O2, no support for eSIM Quick Transfer on iPhone? Why on earth would I need to physically obtain a bit of paper with a QR code on it when I could access the same QR code on a PDF or via my online account? Do you even know what the e in eSIM stands for? Unimpressed.

  • xcashmarx Cach (@xcashmarx) reported

    Fraud prevention is shocking with @O2 Do not get a contract with them. No protection, no help just a dent in the credit score. That's all you get.

  • CannyAuldGyruum Abe (@CannyAuldGyruum) reported

    @ItsSpeltWithAC @O2 @ThreeUK He told us it depends if it is a software glitch or a hardware issue. If its a software the OS replacement may work. We couldn't get another appointment with apple until Tuesday so back with them so they can replace the phone (hopefully). Its only 3 mnth old.

  • Gauisacat Rebecca Brown (@Gauisacat) reported

    @O2 @DisneyPlusUK Still no response to my message - no mobile Internet in my area for a week and no change in the service status message about the problem 😔

  • ItsSpeltWithAC ~Marc~ (@ItsSpeltWithAC) reported

    @CannyAuldGyruum @O2 @ThreeUK I've just made a Genius Bar appointment myself hoping they might be able to fix the issue. Doesn't sound promising now.

  • wendydiesel wendy (@wendydiesel) reported

    @O2 what is going on with the network. I’m 4 days without service except my home wifi. Not very mobile. Sort it out and compensate.

  • DariaDitri Daria (@DariaDitri) reported

    @O2 Hi Can’t login to myO2 app- says ‘oops something went wrong. MyO2 is available to you yet…’ I was told myO2 doesn’t work for 1st month after porting and to call on 9th sept to ‘activate account and app’ Then told it is ‘automatic and to wait a few days’ Still not working.

  • KolikSuper Miki (@KolikSuper) reported

    @O2 my roaming doesn't work. I tried everything possible. What's going on?

  • joelipo Joseph Lipson (@joelipo) reported

    @O2 @Jamie1872____ I can’t because I have no service. I also have no access to another device to call from. Likely missed calls about a job and hospital appointments too. Unacceptable. Please sort this out

  • joelipo Joseph Lipson (@joelipo) reported

    @o2 help

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