O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 30
Blackburn, England 22
Glasgow, Scotland 13
Manchester, England 12
Belfast, Northern Ireland 7
Birmingham, England 7
Gloucester, England 7
Southport, England 5
Hammersmith, England 5
Halifax, England 5
City of London, England 4
York, England 4
Faringdon, England 4
Nottingham, England 3
Edinburgh, Scotland 3
Reading, England 3
Southwark, England 3
Swindon, England 3
Batley, England 3
Oldbury, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Hackney, England 3
Wandsworth, England 2
Waterlooville, England 2
Barnet, England 2
Northampton, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • kazbaz68 Karen Wells (@kazbaz68) reported

    @O2 What reduction will I see in my 2 mobile phone bills? No service at all since Monday? It's now Thursday, and you send me a text (we have had to turn on WiFi calling to be able to receive anything, and that is patchy) to advise 'you are working on it'!

  • Tazziii Tazziii (@Tazziii) reported

    @O2 I’ve been cut off for the second time this week! I’ve now missed an important phone call and a delivery because I’ve been without service…. Again. After being told it definitely won’t be cut off before new sim pack arrives. And I can’t get through to an advisor!

  • Ashleigh_a92 NA (@Ashleigh_a92) reported

    @O2 are you aware you have illegally taken money from my account and are now refusing to call me back? I've asked how to escalate a complaint and have been told it is by speaking to the manager only, who won't call back, so how do I do this? It needs to go to an ombudsman.

  • BcfcMaddocks Aaron (@BcfcMaddocks) reported

    @O2 #TBT to when i had signal off O2.

  • Al_Vee_ Alexandra Hawkes (@Al_Vee_) reported

    @O2 I haven’t been able to get signal at all for 4days now. It says SOS whenever I’m not on wifi. I’ve been checking the network status and it says there is a mast broken near me. When will this be fixed?! I can’t contact anyone in case of an emergency!

  • Callumg00 Callum ❤️ 🍂 (@Callumg00) reported

    @O2 4 hours and still nothing, got no further, absolutely ridiculous now. How hard can it be to cancel an order? I'm £400 down, which is the deposit I paid. And I bet if I called, it would go around in circles as it has done for however long.

  • siobhan__7 Siobhán (@siobhan__7) reported

    @O2 help please. Have transferred over to o2 with new phone & nothing is working #o2

  • Ch0s3nZ Shaf (@Ch0s3nZ) reported

    @O2 Starting to regret leaving three to join o2 after 15 tears already been almost a week now first I was told they couldn't see no pac request on the system, tues 12th customer advisors does it again three line disconnected but o2 number still hasn't changed. Shambolic

  • will6310 william benstock (@will6310) reported

    @missmeganbee @O2 Terrible service

  • HenderTheGreat Steven Mc Kenna (@HenderTheGreat) reported

    @O2 The 'Welcome to the O2 messaging service" message?!

  • thekinaton 🔥🕊️ Jason Sensation 🔥🕊️ (@thekinaton) reported from Brighton and Hove, England

    Let's see if @allbarone #brighton accepts our 2nd @o2 code. Management last time said one per customer.

  • Antoinettes15 Antoinette Smith (@Antoinettes15) reported

    @O2 hi there I’ve rang the customer service line twice today requesting an email to be sent to me. Both assistants said they had sent me this but I am yet to see any emails from o2. Can you help?

  • StevenWickham00 Steven_Wickham_Actor (@StevenWickham00) reported

    If I have to wait more than 30 minutes for help from any organisation I hang up in disgust. @O2 I give up on you.

  • Tubesy81 Jamie Skeen (@Tubesy81) reported

    @O2 just moved over to o2 and can’t get a signal in my house despite your coverage checker saying I should get a good signal inside and out! What can I do?

  • SineadDoyle Sinead Doyle (@SineadDoyle) reported

    Is every phone network just as bad as the next? Had terrible experiences with @O2 previously, moved to @VodafoneUK who seemed ok for the past couple of years but have been a nightmare this week. In the middle of an upgrade I’m considering cancelling but are they all the same?

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