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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Halifax, England 5
London, England 53
Cheltenham, England 1
High Wycombe, England 1
Manchester, England 14
Glasgow, Scotland 13
Maidenhead, England 1
Blackburn, England 177
Poole, England 1
Corsham, England 1
Woodbridge, England 2
Newham, England 3
Leicester, England 5
Wembley, England 1
Hove, England 1
Falkirk, Scotland 3
Dublin, Leinster 4
Cowes, England 1
Redruth, England 2
Rotherham, England 4
Great Malvern, England 1
Birmingham, England 14
Exeter, England 2
Peacehaven, England 1
Lewisham, England 1
Rushden, England 1
Newport, England 1
Edenbridge, England 1
Boston, England 1
Plymouth, England 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • _i4ani
    You planned this (@_i4ani) reported

    @connordoner @O2 I have just been on the phone to O2. They have told me that message should not be there. I have been out of the area where the mast is working and still no service.

  • iamdonnawebster
    Donna Webster (@iamdonnawebster) reported

    @O2 The service in my area M28 has been down for a couple of weeks now. Can you please advise when the mast will be fixed.

  • nellw
    Helen Waring (@nellw) reported

    @O2 less than fab customer service-hour and 6 (so far) customer service agents to cancel a SIM I don’t want (in the 14 day cooling off period).Highlight:”Let me just read my notes to see what to do…(several minutes later/hold music)oh hang on, someone else will have to do it!”

  • Dale_Roy
    Dale Roy (@Dale_Roy) reported

    @O2 Hello! Started charging me for a phone I have not yet received or been told when to expect the new phone. Have tried to call customer care but impossible to get through. Help please, I would like to cancel the phone completely. Have been terrible to deal with since I changed.

  • HMcGBobbyTerry
    bobby Terry Scrooowed it Up (@HMcGBobbyTerry) reported

    Is there any reason why despite having full signal, I’ve not been able to load a website @O2? Why so terrible?

  • WorstOfBrighton
    WORST OF BRIGHTON (@WorstOfBrighton) reported

    @o2 Still waiting for an answer! Could o2 customers please retweet: Whats the customer complaints email address? Don't worry canceling the CONtrack.

  • TribeTheatre
    Tribe Theatre (@TribeTheatre) reported

    @O2 I’ve been having trouble with my network since November 2021. I’ve been into store twice, phoned 20+ times and tried your my o2 support and I haven’t once received any help except getting 3 new sims in the post, which clearly isn’t the problem. How do I terminate a contract?

  • sheoirse
    G Eiselt (@sheoirse) reported

    @O2 Hi, for some reason when I'm logging into MyO2 app I'm getting only password change page. The same on your website. Sometimes when I login online I manage to get into account details. I'm not able to make a payment or manage account. Can you fix this?

  • transparenceweb
    Phil Wright (@transparenceweb) reported

    @O2 Help! Im trying to unlock a SIM on a new phone. I have 2 options, text or online through swapmysim – which sends a security text. The sun is inactive so I can neither send nor receive texts.

  • Rachel_O_London
    Rachel O’Reilly (@Rachel_O_London) reported

    @O2 can’t make or receive calls in E3 because of mast maintenance. Customer service says this will be ongoing until the 14th. Surely that can’t be right??

  • thatnathansmith
    Nathan Smith (@thatnathansmith) reported

    @RussJerichoArt @O2 They never appear and all they'll tell you is you'll get an email when it's dispatched and then lie about the estimated delivery date when you ordered.

  • tudge1988
    Danny Tudge (@tudge1988) reported

    @O2 miss selling between you and 02 1 week later and you still havent cancelled the contract that was mis sold. I have emails saying it has been but your staff confirm it hasnt. Let me cancel this and ill cancel my other one too

  • tudge1988
    Danny Tudge (@tudge1988) reported

    @O2 @monsteelol You will get better service

  • TolstoyAS1
    Tolstoy (@TolstoyAS1) reported

    @EnglandRugby @O2 Bloody hell, I can't bear to look at what you're changing for this shocker. But that's what you get for crap football shirts.

  • warelephant1919
    Winston Smith (@warelephant1919) reported

    @O2 can you explain why virgin gave me an O2 sim they said was free, you charged me £50 and promised me a refund but never gave me it. Are you just keeping my money? Nice scam you've got going there.

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