O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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mummybear
(@Domoniq39937541) reported
@O2 The signal in my area is non existent
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Trev NFFC 🔴⚪
(@TrevChapmanNFFC) reported
@O2 Hi O2, do you have a number that I can speak to someone about my bill? I've tried customer service and it keeps cutting me off, online is busy also. Any help would be great 👍🏻
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@thegilesfamily
(@thegilesfamily2) reported
from
Redcar, England
@O2 hi didn’t win a main prize but app said had won greggs treat however the app would let me open to claim the treat
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vanessa 🦋
(@vanessalabuda) reported
@O2 hi, I have redeemed the odeon voucher for the wrong date. Can anyone help?
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WearsTheFoxHat
(@WearsTheFoxHat_) reported
In typical fashion, @O2's website goes down as I am literally about to click order on my first phone upgrade in 6 years...
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MrTrendizzle
(@MrTrendizzle) reported
@O2 I have yes. But the way it was dealt with is unacceptable. A simple text "Hey you missed a payment" would be nice rather than "Were sending debt collectors and disconnecting your devices" would be better. My account has been upstanding for years and then 1/4 payment fail for this
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SE London Glenn
(@glenn_london) reported
@techdotintel @virginmedia @O2 Try getting the boosters! I cannot get to speak to anyone on #virginmedia. Really poor sales
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PAULETTE
(@DJPAULETTE) reported
@O2 can someone DM me and explain why when my tariff has been changed I have been sent a new phone? I never asked for an upgrade.
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Jim Newcomb
(@JimNewcomb7) reported
Is it just me or are others waiting minutes for pages to open with full 4G coverage. Never mind 5G get the current provision sorted first! I’m on @O2
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Rhiannon Evans
(@rhievs40) reported
@O2 shocking “customer service” from your #cardiffqueenst store today. Manager too lazy to even stand while he was telling me I was wrong (while not even checking my account). Contradicting the advice given by your call centre - where do I turn next!?
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mummybear
(@Domoniq39937541) reported
@O2 Yes I do ends tomorrow so I called to cancel
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JonnyT
(@jonthompenfarm) reported
@O2 Hello, I’ve sent you a DM as the issue still isn’t resolved. Cheers
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Charlene Ward
(@c114rli) reported
@O2 made the biggest mistake in the world joining with @virginmedia. Rude staff that lie through there back teeth!!
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Dave Swanton(Swanny)
(@SwannyMediaMan) reported
@virginmedia Having to use an @O2 dongle at home whilst paying you! Also the 350mb broadband has never achieved its status and the best it can do is 290mb. Not good is it @thesun
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Ob1-Kez
(@obkez) reported
@O2 getting a ‘voucher number is not correct’ error when trying to book a movie through the priority app. Pls help 🙏
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