O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 27
London, England 16
Glasgow, Scotland 12
Penzance, England 11
Belfast, Northern Ireland 6
Manchester, England 6
Nottingham, England 6
Batley, England 4
Reading, England 4
Hammersmith, England 4
Croydon, England 4
Norwich, England 4
Edinburgh, Scotland 3
Gillingham, England 3
Sevenoaks, England 3
Hackney, England 3
Stockton-on-Tees, England 3
Portsmouth, England 2
Goole, England 2
Birmingham, England 2
Plymouth, England 2
Brighton, England 2
Sheffield, England 2
Nuneaton, England 2
Kingston upon Hull, England 2
Swindon, England 2
Milton Keynes, England 2
Gloucester, England 2
Halifax, England 2
Southampton, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Jovo_Holmes Joe (@Jovo_Holmes) reported

    @O2 Why is it impossible to speak to one of your advisors? I wanted to complain about the coverage. I'm paying for a service I don't think I'm receiving, I have 6 months left on my sim only contract. I'd love to cut it short, but I'd be charged the remaining.

  • whatKTdoes_now Dr Katie (@whatKTdoes_now) reported

    Saying that, how lovely are the customer service folk @o2?!

  • dalehay Dale (@dalehay) reported

    Hey @O2/@giffgaff, are you having low-speed data issues in the Swindon area? Seems to be giving me less than '56k modem' speeds when on 4G (and full bars). #O2 #GiffGaff

  • poppyshakes Poppy Shakespeare (@poppyshakes) reported

    . @O2 I’ve been on hold to your customer services for an overpayment on my account for well over an hour now. When do I give up?? #frustration

  • ShaunGolf86 Shaun Hall (@ShaunGolf86) reported

    @O2 losing a customer today because one of the 3 employees stood around doing nothing couldn’t serve me in West Quay but could add me to a 75 minute waiting list 👍

  • Jovo_Holmes Joe (@Jovo_Holmes) reported

    @O2 Everywhere, even in my home town now. My phone is basically unusable in a city, I'm unable to access anything online in a city. It's just not good enough with the technology today, I've put up with this service for far too long. There is no guide that will help to fix this.

  • loxylex lexy💎 (@loxylex) reported

    @o2 my data doesn’t work when I’m out? I do have data but the signal has just stopped connecting, can you take a look at this??

  • Mark29071823 Mark (@Mark29071823) reported

    @O2 @saramnewman To be fair they probably was getting the abuse due to the fact they had no signal I feel there pain 18 months of crap signal and still being charged so I totally understand o2 signal is the worst

  • jxmes_v jxmes (@jxmes_v) reported

    @O2 You’re ****. Total ****. 4G coverage is ****. Can’t even load a stream on anything without being on ******* WiFi!??????? You you joking!!?? Awful network why WHY did i stay with you #****

  • SANKALP4664 SANKALP SHIRODKAR (@SANKALP4664) reported

    Dear @O2 even after paying huge bills thank for providing me with the worst network ever. This is disgraceful. Wouldn’t recommend @O2 to anyone henceforth. And it took me literally 6 min to upload this tweet there you go 🥲🥲🥲 #02

  • fragglethecat katie (@fragglethecat) reported

    @O2 @Apple There’s been no data service in Edinburgh for the past 2 days, you don’t have any customer services, there’s no live chat to find out what’s going on and your website just sends people round and round in a never ending journey of frustration

  • ajx1223p AJ (@ajx1223p) reported

    @O2 please sort your service out in Tameside, it’s awful

  • jazonuk J (@jazonuk) reported

    @O2 amazing service today at #o2livingston. I purchased a #zagg screen protector and the store fitted it for me #amazingjob

  • tangerinelisa Lisa Beedham (@tangerinelisa) reported

    @AntStephen Have to agree with you, o2 signal is shite in the ground and many points in blackpool town centre. I switch my phone signal down to 3G to get a bit of signal as anything 4g and above on @O2 is pedestrian !!!

  • egansmind EGANS🧠 (@egansmind) reported

    4G /3G Service on the new #iPhone13Pro is pretty poor @O2

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