O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 30
Blackburn, England 23
Glasgow, Scotland 13
Manchester, England 12
Birmingham, England 8
Belfast, Northern Ireland 7
Gloucester, England 7
Southport, England 5
Hammersmith, England 5
Halifax, England 5
Todmorden, England 4
York, England 4
Faringdon, England 4
Edinburgh, Scotland 3
Reading, England 3
Southwark, England 3
Swindon, England 3
Batley, England 3
Oldbury, England 3
Southminster, England 3
City of London, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Hackney, England 3
Waterlooville, England 2
Barnet, England 2
Northampton, England 2
Nottingham, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Merse2506 John Mercer (@Merse2506) reported

    @O2 i have had TWO TICKETS raised for VMO2 to investigate why i cannot access my account on tbe APP or online. When i asked in O2 Brighton they said neither could they so couldn't help!!! Tjis has been since my new phone 8 weeks ago no calls or anything.

  • AbiAl135 Abi ❤️ (@AbiAl135) reported

    @Graham_Neil @O2 Same thing happened to my brother and sister in law. O2 take no responsibility for allowing these things to happen and even ‘locked’ the phones down only to allow hackers to access them again. Now say they are responsible for all charges! Disgusting company

  • Jo_1972 Jo (@Jo_1972) reported

    @O2 Trying to login to my02 and getting taken to a screen asking me to link my account to a virgin media account and transfer my numbers, is there a glitch or is this real? I’m not with virgin media

  • Christie3B Christie Buchanan (@Christie3B) reported

    @iD_Mobile_UK are terrible! Absolutely terrible! Glad I’ve went back to @O2

  • TheMDExpert Colin Perry (@TheMDExpert) reported

    @O2 what a completely useless service from O2 - all they do is cut me off - Um a business account- 430051 Before I close my account perhaps someone will call 😡

  • Matthew_SoloMid Matthew Dames (@Matthew_SoloMid) reported

    @O2 No network outages. No long weekend. Just a regular Thursday. Yet im on hold for 30 minutes listening to"We apologise for the wait, we are extremely busy" when calling into your customer care line. In what world is it ok to make customers wait this long? Understaffed!

  • chinkydee Hey Nicky (@chinkydee) reported

    Omg @O2 worst customer service so unhelpful…how can I leave my contract early please?

  • ihavtoo Ihavtoo (@ihavtoo) reported

    @NathFerguson @O2 Wasted a good amount of time and when I was asked for an explanation they couldn’t give me one. Really poor service.

  • Rammspanghoul Mighty Morphine Power Ranger (@Rammspanghoul) reported

    @Heres__Johnnie @virginmedia @O2 Had the same issue. Couldn’t press back without it greying everything out. Had to wait for the page to close itself. Linking confused me, not being a virgin customer. So tried not long after but trying to link O2 just says it cant find my account when I enter the code. 45 mins…

  • Glasstec_Paul Glasstec Paul (@Glasstec_Paul) reported

    @O2 Customer for 35 years. I logged a complaint on 05/08/25 after I tried to add additional handsets to my a/c but your colleague 'helping' me disappeared. You didn't respond to the complaint and after the 28 days you specified, I followed up. Still nothing. Appalling service.

  • G_mon DontHasselTheHough (@G_mon) reported

    @virginmedia @O2 It’s a service fault - again… it’s just not good enough. It’ll be down all day. Again. Fix planned at 5pm…. If only the reliability matched the price tag…

  • AbiAl135 Abi ❤️ (@AbiAl135) reported

    @willow0202 @O2 why do you do nothing about this? Why is your customer service so appalling?

  • anthonypeet78 Anthony Peet (@anthonypeet78) reported

    @O2 I registered for the tastecard offer but haven’t received my sign up code by email. Can you help?

  • EmmaFlockhart97 Emmà Flockhart (@EmmaFlockhart97) reported

    @O2 the worst company I’ve ever dealt with

  • Krypto__Kaz Krypto Kaz (@Krypto__Kaz) reported

    I called @O2 to cancel my contract. I asked multiple times if I’d be charged again — your operator told me “no.” Yet today, money has STILL been taken from my account 💸. This is unacceptable. You reassured me there’d be no more charges, and then did the complete opposite.

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