O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 65
London, England 41
Manchester, England 9
Belfast, Northern Ireland 9
Glasgow, Scotland 9
Birmingham, England 9
Hackney, England 8
Gloucester, England 8
Southampton, England 7
Southwark, England 6
City of London, England 6
Stoke-on-Trent, England 5
Faringdon, England 5
Batley, England 4
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Reading, England 3
Gosport, England 3
Preston, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Great_O_Hex DOGTITS (@Great_O_Hex) reported

    @O2 There is no option on your customer service number which relates to my issue. I've tried everything to get to speak to someone other than Twitter, so I'm trying that. Pls follow back so I can DM.

  • Wevligear Alan I (@Wevligear) reported

    @O2 HI, seem to be having issues disabling o2 marketing texts. The contact preferences page in my account on the website "strangely" doesn't work and the 2220 number has a technical issue. I tried 2220 like 6 months ago and it also had a technical issue then.

  • Philscomment_ Phil's comments (@Philscomment_) reported

    .@O2 we won't be coming back to you after the poor service we've had from you over the last 10 days. My wife has been without a mobile for the last 10 days.

  • itsjazminjay JAZ 🪐 (@itsjazminjay) reported

    @O2 are a disgrace. Can’t wait until my contract finishes so I can finally stop being a customer!!!! Been in a queue for 40 minutes now 😤

  • mattdevx Matt Devereux (@mattdevx) reported

    @O2 - I've taken out a contract with Virgin, along with two O2 contracts in my name - my wife received her welcome email, but I've had nothing, despite receiving two SIMs. Virgin told me to contact you, but when I've tried I've been put on hold for over an hour. Can you help?

  • davidErogers David Rogers (@davidErogers) reported

    Time to leave @O2 seems that even if you pay your bill, they cut off service anyway.

  • davidErogers David Rogers (@davidErogers) reported

    @O2 Have DM'd. Your customer service hung up. Account is showing all plans paid for. Automated service reporting a balance of £0.

  • Cuddy2977 Paul Downie (@Cuddy2977) reported

    Right … I’veJUST had word from @O2 that they’re doing work in the CM14 4PQ area: around Crown Street. Whether that means we get an improved signal, I don’t know.

  • RubyTLuxor Ruby (@RubyTLuxor) reported

    @O2 You must be the worst provider on the planet! I want 2 leave O2 yet when I sent a message for the PAC code it just says can't process this at the moment. Then the number u provide for help doesn't work! Then I finally get through to CS after 30 mins on hold you cut me off!

  • natalie_ward1 Natalie Ward 💙 (@natalie_ward1) reported

    @O2 any danger of any help? Had a new phone yesterday, did a sim swap and now neither phone has any service, meaning I’m unable to make or receive calls and your 202 telephone service is less than useless!!

  • jw1601 Jack Wilkinson (@jw1601) reported

    @O2 trying to enable wifi calling because there’s a mast down in my area, but unbelievably the only way to enable it is to call you. Had no service for 3 days so that’s not going to work…

  • NaiMarts nai (@NaiMarts) reported

    So I can’t get through to O2 Customer services on the phone then? @O2 what’s going on?

  • BeckyKimStatham Becky Statham (@BeckyKimStatham) reported

    @O2 You've charged me 5x my usual bill last month but your website and app won't let me see any previous bills. Phoneline and chat not accepting any calls. Can you help please?

  • PietersenAngie Angie Pietersen (@PietersenAngie) reported

    What has happened to @o2 customer service? Phones not answered for over 1/2 hour if at all, Live chat too busy…I can book callback for 16th December though!! Time to move?!

  • ltm8798 Luke (@ltm8798) reported

    @O2 hello I have tried to chat on the app but not working I can't pay part of my device plan but I have paid the rest can I get some help please to make a note of this

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