O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 31
Blackburn, England 29
Glasgow, Scotland 25
High Blantyre, Scotland 14
Manchester, England 13
Batley, England 13
Halifax, England 12
Hackney, England 12
Hammersmith, England 9
Birmingham, England 8
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
City of Westminster, England 4
Belfast, Northern Ireland 4
Oldbury, England 4
Bristol, England 4
Airdrie, Scotland 4
Sheffield, England 4
Colchester, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3
Salford, England 2
Newport, Wales 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • nisa_hussein Nisa (@nisa_hussein) reported

    @O2 have incred customer’s service had my issue solved in under five minutes!! Always satisfied!! Thanks o2 x

  • AVFCMidge AVFC_MIDGE (@AVFCMidge) reported

    @jodielouiseart @O2 They just have generally awful service. Could never get 5g in my house on either giffgaff or sky (both run on 02) but since I’ve moved over to EE I’ve had no trouble getting 5g just about everywhere I go. Best switch I ever made.

  • thatgalfrmldn Tasha Kearns (@thatgalfrmldn) reported

    @O2 terrible service on live chat, they ignore what you say and then to resolve an app problem ask for so many details! Expecting them to ask my blood type and time of birth next!

  • HelenValliday5 Helen Valliday (@HelenValliday5) reported

    @MarymoBelfast @O2 They up 2 everything some poor souls will fall for it.

  • StuMc85 Stu Mc (@StuMc85) reported

    @O2 Since advising I want to return my device 2 weeks ago with no progress,I ordered another elsewhere,received it,returned it, received a refund,ordered another elsewhere and been using it for a week.But you have billed me.Does this help show just how poor your service is?

  • michellempurse Michelle Purse (@michellempurse) reported

    Finally faced cancelling mum‘s phone contract with @O2 today. It was devastating but not difficult. I don‘t know if @GeorgeMonbiot‘s terrible experience with Vodafone made them all improve, but I am grateful that I was shown empathy and a quick resolution.

  • lexi_1982 Alexa (@lexi_1982) reported

    @O2 I’m trying to switch a pay as you go to a rolling plan but my address can’t be found. It’s the same card I have saved and pay 3 monthly phone contracts with. Help please

  • mellowmark Mark (@mellowmark) reported

    @colinrtalbot @O2 I ordered a new phone from them a few years ago, it arrived damaged but they refused to refund or replace it, implying that I might have caused the damage! Went into an 02 shop to complain, but because I ordered online they refused to help me and just phoned the 02 helpline &

  • DGruszczyk Daniel Gruszczyk (@DGruszczyk) reported

    @ThreeUK can you explain to your (potential) customers why you keep charging money for phones that are already paid off if a customer forgets to contact you? In times of #CostOfLivingCrisis £25/month for 6 months is a lot of money! @O2 can do it, why can’t you too?

  • tradeinmylife4U Love For The King RSK (@tradeinmylife4U) reported

    @O2 enough is enough. **** signal in Bristol city centre can never use internet. Now I can’t make calls for the last few hours at home. Will be going to @VodafoneUK asap

  • mr_shi2 1 (@mr_shi2) reported

    My God must judge @O2. You people are stressing me with poor signal. This is the beginning of the end of our relationship.

  • ZNorburne Zoe Norburne (@ZNorburne) reported

    @O2 my O2 free cinema code doesn’t seem to be working - is anybody able to help at O2? TIA

  • Jannatnaheed2 Jannat (@Jannatnaheed2) reported

    Hi @O2 it doesn’t show me the cinema tickets at all I’m unable to see the offer in whole let alone buy tickets. Help

  • GemCrossley Gemma (@GemCrossley) reported

    @O2 are the worst network I’ve ever had the misfortune to deal with in the 20+ years I’ve had a mobile phone. Two months trying to sort a simple issue, multiple rude customer representatives, double charged for a service we don’t use and almost impossible to secure a refund!

  • jbsw254 Joey (@jbsw254) reported

    @spinney70 @O2 I cancelled my contract & swapped to @EE . Not had a problem since

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