O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jono Dixon @sunkfarmer©️
(@no1sunkfarmer) reported
@O2 Your customer service team have just confirmed it's a scam. Thanks for replying.. I have this new twitter account, you followed my old account could you please refollow .. TIA
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BD3⚽
(@bluboy333) reported
@O2 upgraded my phone yesterday and have not been able to get incoming calls since. Outgoing is fine. Tried to chat online but 'too busy' apparently. Then call and wait for over half an hour then when they answer they cut me off. NO call back. Really poor service 😢 #o2
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lifeisapunch
(@lifeisapunch) reported
@O2 it's disgusting that you pass me for two lines Make me take a next line out as mistak (u say).. cancel it 🤔and now I need my next line your saying no. Each time I call your hanging up.. so how this bills and complaint gonna go? I HAVE RECORDED EVER CALL U HAVE DROPPED. RUDE
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Jessicca Teanby
(@JessiccaTeanby) reported
02 signal is rubbish I haven't had proper signal for weeks so what am I paying £50 for ? @O2
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sammie
(@xxxsammiexxxxx) reported
@O2 I’ve done all the tips, there is a network issue at my post code. It needs looking into
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Aaron
(@azzamelion123) reported
@VMO2News @virginmedia @O2 Worst company I have ever dealt with, waiting for a call back from customer service for over 2 months after Fraudulently being signed up for a 18mth contract without my knowledge by a member of their staff!! Called them 9 times and no one ever calls you back. Avoid at all costs!
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Simon O'Hara
(@simon_ohara) reported
@O2 Hi there, I’ve been held in a queue now for 50mins on your customer service line. Just trying to sort out a contract cancellation. Any idea when my call will be answered??
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sammie
(@xxxsammiexxxxx) reported
@O2 how can I get a booster or someone to boost the network coverage in my area. As I’m getting no signal in my household I’m living on WiFi #CustomerServic #o2
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Carol-Jane ♡
(@Carol_jane69) reported
@O2 how do I go about getting a new SIM card for a pay as you to customer? They have a new phone and need a small sim size so sim swap will be needed
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Craig
(@Trothylad) reported
Desperately trying to speak to @O2 on the phone, every time I choose an option the lady goes ‘thanks, bye’ and hangs up. Can anyone help?
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just me
(@BluesnJazzxx) reported
@O2 since you joined forces with virgin media, it has been physically impossible to speak to any kind of customer service agent either via the app or over the phone. I refuse to waste any more time trying to contact you to discuss my account and would just like to cancel my
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Figscampbell 💙
(@Figscampbell) reported
@O2 Very disappointed with access to help to set up my new mobile. Cannot insert sim card. No O2 gurus in Edinburgh apparently & no store willing to help. Online access to help abysmal. What do you recommend?
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Becky
(@BeckyMarson) reported
@O2 no signal in Sheffield S10
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beehem
(@sololatolulope) reported
@RoyalMailHelp , I sent my iPhone 12 Pro Max since December 9th through the post office. It has not been delivered. I have been calling but no one is able to help me. @O2 isn’t doing anything either despite them sendin me the label and postage package. I need my phone back please
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Stu K
(@SJKeenan87) reported
The customer service of @O2 for the online store is appalling. There is no way of talking to customer service who deal with purchases of accessories as a non O2 tariff holder. 3 phone calls, told I’d be transferred to the correct department only to be sent back to the menu…