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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 56
Blackburn, England 183
Hammersmith, England 7
Preston, England 3
Belfast, Northern Ireland 8
Enfield Town, England 2
Batley, England 5
Exeter, England 3
Carterton, England 1
Halifax, England 4
Cheltenham, England 1
High Wycombe, England 1
Manchester, England 14
Glasgow, Scotland 13
Maidenhead, England 1
Poole, England 1
Corsham, England 1
Woodbridge, England 2
Newham, England 3
Leicester, England 5
Wembley, England 1
Hove, England 1
Falkirk, Scotland 3
Dublin, Leinster 4
Cowes, England 1
Redruth, England 2
Rotherham, England 4
Great Malvern, England 1
Birmingham, England 14
Peacehaven, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • LucyHardie22
    Lucy Hardie (@LucyHardie22) reported

    @O2 @WShearer Can people help more swiftly with DM messages? I too tried the chat many times this morning which still isn’t working. Tried DM on here and been waiting over an hour. I can’t currently use my phone to make or receive calls so really keen to have help please.

  • temple_charlene
    Charlene Temple (@temple_charlene) reported

    @O2 Priority ticket link for RuPaul tour Cardiff 30th April 2023 tickets doesn’t work! Help!

  • loraluxe
    Loraluxe (@loraluxe) reported

    @O2 trying to buy Bastille tickets on priority and it’s asking for a code? Please help?

  • bvdsteel
    elle ⚡️ (@bvdsteel) reported

    what is the code for bastille presale wtf @O2

  • sharloney
    S#*t Sharloney Says (@sharloney) reported

    @O2 why have you disconnected my phone for the last 2 days? All I did was ask for a 5g enabled sim!!! I doubled checked doing this was not going to be an issue! I have missed 2 vital postnatal calls because of your incompetence!

  • skyla_pen95
    skyla (@skyla_pen95) reported

    @bvdsteel @O2 Having this issue too! Trying to book Ludlow!

  • Janewat72
    Jane Watkins (@Janewat72) reported

    @O2 have just switched from 3, so far waiting 6 days for my number to transfer over. Just been told they have no idea when this will happen. Terrible service, concentrate on your customers not your advertising! Disgusted

  • sammyantha_12
    Sam (@sammyantha_12) reported

    @O2 cannot access presale for Bastille at Warwick Castle - it says a code is needed. Please can you help?

  • Richie0079
    Richie (@Richie0079) reported

    @O2 I cannot see your Odeon cinema offer listed in the App? Is there a problem in the app?

  • NathanH73447334
    Nathan Harvey (@NathanH73447334) reported

    @loraluxe @O2 Im having the same issue any advice?

  • thebunney
    Amanda (@thebunney) reported

    @O2 it’s been 48 hrs and my number still hasn’t transferred…I spoke to one of your team yesterday who advised it would be sorted by 6pm yesterday. I’ve since sent DM’s and have an open live chat going with no response on either…will going public result in a solution!?

  • FPLJazz01
    FPL Jazz (@FPLJazz01) reported

    @O2 Moving to you guys has been the worst decision ever! Appalling customer service! Been over a week and pay monthly sim still not working! Number still not ported over! Call centres hang up on you!! I can’t use my phone as old network now stopped!!😡😡 #o2 #awful

  • ftamymo
    a ♡ (@ftamymo) reported

    @jenjen13050706 @TicketmasterUK @O2 Its an actual shambles, never gave any option of tickets EXCEPT the +£300 packages of course

  • CFCWebbie
    webbie (@CFCWebbie) reported

    @lynseyp34 @O2 Damn, me neither:(

  • OverOblivion
    Molly \\ BADBLOODX (@OverOblivion) reported

    @O2 Is presale for bastille Newmarket not working?? It says unavailable??? Help

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