O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 34
London, England 26
Glasgow, Scotland 17
High Blantyre, Scotland 14
Manchester, England 10
Halifax, England 8
Hammersmith, England 7
Birmingham, England 7
Belfast, Northern Ireland 6
Airdrie, Scotland 5
Hackney, England 5
City of London, England 4
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Southport, England 3
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
Todmorden, England 3
Southend-on-Sea, England 2
Southwark, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulPet75955593 Paul Peters (@PaulPet75955593) reported

    @O2 Why has my service stopped? no VoLTE that I can not turn on by my phone. I have no service or wifi calling nor my 4g? My bill is up to date and I owe nothing. it says contact 02 when I try by my phone to turn it on but can not because I have no service

  • wikindira indie-ra (@wikindira) reported

    Please @O2 tell me that the servers went down and the O2 priority tickets are still available, try again in a few minutes!! I wanna see @LilNasX !!!! @EventimApollo ahhhh!!

  • AlexJMorris2 Al Morris (@AlexJMorris2) reported

    @O2 I’ve tried everything on the website, basically no matter what the issue is o2 always conclude that it’s my phone at fault and not the network even though I’m using a 12 Pro Max

  • MissGuguBaby Gugu (@MissGuguBaby) reported

    Honestly for 3months i’ve been calling o2 every other day & they acknowledge they are at fault and still I’m getting letters about the issue which they say the have fixed @O2 I’m now past being angry

  • DanLill4 Dan Lill (He/Him) 🇪🇺🏳️‍🌈🇬🇧🏳️‍⚧️ (@DanLill4) reported

    @O2 can you reply to my DM I have no phone and not able to use my watch either! Your support chat has said try later for the last 3 hours

  • DaddyPigForever Daddy Pig (@DaddyPigForever) reported

    @O2 Just tried purchasing a new phone from your website, placed the order twice and it both went to a screen saying something has went wrong. Then it says I should phone but your customer service is now closed. £60 is pending from my account now. What's going on?

  • DavidDavidg36 DG (@DavidDavidg36) reported

    @O2 your network coverage is dire. A tads through away from Cambridge, hardly any signal.

  • chrissyb8 Christine Brown (@chrissyb8) reported

    @O2 so my o2 phone isn't connecting to the network.cant find a number to call on the website, cant call the shortcut off my phone cos I cant make calls. Cant log into myo2 cos it wants a code that's texted to confirm its me, cant get texts. HOW DO I GET IN TOUCH THEN

  • tizannabeth Tizzie (@tizannabeth) reported

    I paid my @disneyplus subscription with my @O2 phone bill. I’ve now left O2, but I can’t change my subscription details on Disneyplus without using my O2 account which I can’t access. Help?

  • samnthaxox sam (@samnthaxox) reported

    @O2 hi I need some help with regards to my phone bill

  • sumlin Way-Out Is The Way Out (@sumlin) reported

    @beatbalanceneil @O2 I know, I'm just lazy about changing but seems crazy to leave it to the customer to make sure their monthly fee is always best value.

  • jemjemxxxxx jemma louise (@jemjemxxxxx) reported

    @O2 still waiting for a manager call back since the 23rd 😡😡😡 worst network ever

  • gillp2502 Gill Parkes (@gillp2502) reported

    @O2 I have recently left O2 and had an email regarding final bill but unable to view it on My O2 as no longer a customer...how do I view my bills once left?

  • Vicki_Scotty Vicki (@Vicki_Scotty) reported

    @O2 - Any news on this please? Would be good to get an answer ASAP please as I’m now wondering whether I just cancel with you and go elsewhere…

  • DeakinB2B Amy Deakin (she/her) (@DeakinB2B) reported

    phone signal so bad at @DudleyGroupNHS #RussellsHall Just helped an elderly lady who was fretting & struggling to get in contact with loved ones & had to use WhatsApp as phone signal on @O2 and @EE wouldn’t even get a dial tone out of any of our phones. Can’t you donate boosters?

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