O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Glasgow, Scotland 27
Blackburn, England 27
Batley, England 15
High Blantyre, Scotland 14
Hackney, England 10
Halifax, England 9
Hammersmith, England 9
Manchester, England 6
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Birmingham, England 5
Leeds, England 5
Belfast, Northern Ireland 4
Airdrie, Scotland 4
Bristol, England 4
Sheffield, England 4
Portsmouth, England 4
Oldbury, England 3
Colchester, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Leicester, England 3
Dundee, Scotland 2
Hounslow, England 2
City of London, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • martharose_x Martha Rose (@martharose_x) reported

    @O2 Yet again I have been unable to utilise a Priority offer despite me having already contacted you repeatedly in an attempt to resolve this ongoing issue. It really is time that this issue be escalated to management level as i am paying for a service that I am not getting.

  • rhianna_joseph Rhianna Joseph #PrayForDemi ❤️ (@rhianna_joseph) reported

    @O2 Hi O2 I need your help my account has been locked. Please help me.

  • bantstone Andrew Vanstone (@bantstone) reported

    @O2 why am I entering the second week of no signal! And paying for the pleasure, you need to sort this out and i expect a refund on my bill. Thanks. #notgoodenough #networkwork

  • RowanJ10 Rowan (@RowanJ10) reported

    @o2 I contacted customer services on Friday and gave a PAC code so a number port could be initiated. I was told it would be complete by 6pm Monday. I still have no signal - it’s 11:09pm, and have turned the phone on and off many times. Pls help.

  • gemkate16 Gemma (@gemkate16) reported

    @O2 hi is there anyway I can cancel my mums phone contract online. She passed away at the end of January.

  • jenmuns08 Jen Munslow (@jenmuns08) reported

    @O2 any tips on texts not working please? Helped my brother get an o2 contract at the weekend. His number transferred today and hes not getting 4g or able to send texts. I’ve told him to try the usual of phone off and on again, but anything else he can try? Thanks!

  • iandemo_7 Demo (@iandemo_7) reported

    @O2 Please DM me!! My wife has an issue and she’s struggling with her contract upgrade and the customer service staff are not getting the answers she requires!! I’ll pass her details on if you DM please

  • Johl_Evans18 johlevans672 (@Johl_Evans18) reported

    @O2 why am I paying for my phone when I have received 4 notification over the past two weeks regarding connection issues. Why do I pay you again.

  • billtheavtech William Gillingham (@billtheavtech) reported

    @O2 your communication is awful, quit your network ages ago. Now get a bill and your customer service advice on the phone is ‘go to a shop’ the fact that the letter is dated 23rd, arrives on the 27th and yet gives me 5 days?!

  • SophieC86123725 Soph ♥️ (@SophieC86123725) reported

    @O2 No one’s roaming with your **** network!

  • YukFongWong1 Yuk-Fong Wong (@YukFongWong1) reported

    @AdenikeZen @O2 I’ve been with 02 for yrs and you’re right the service is shocking… finally left 02 and I’ve with Sky best thing leaving 02

  • CalJamesActor Callum James (@CalJamesActor) reported

    @O2 I don’t know how to get in touch with you regarding a refund due 2 months ago. My login details are not working and so I can’t talk to someone on the app. I can’t change my password as the security question is being rejected. I don’t want to ask on Twitter but have no choice

  • SophieC86123725 Soph ♥️ (@SophieC86123725) reported

    @VMO2News @O2 Hopefully O2 will actually use Virgin and better there network. They are ****. Masses down everywhere and won’t release you from your contract when they are withholding their end of the deal!

  • ShemFelix6 Shem Felix (@ShemFelix6) reported

    @virginmedia I am currently without signal on both o2 and virgin. If I didn't have WiFi, I would not be able to do anything or call for help apart from emergency service @O2

  • plusequalsuk Jazmin Lee (@plusequalsuk) reported

    Errr @O2 can you please explain why my tariff has been changed without my permission? I have not signed any new contract or approved any changes on my account. You say to chat with an agent via the app… which never has agents available and the app doesn’t even properly work??

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