O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 52
London, England 40
Glasgow, Scotland 9
Birmingham, England 9
Hackney, England 8
Manchester, England 8
Belfast, Northern Ireland 8
Gloucester, England 8
Southwark, England 6
City of London, England 6
Stoke-on-Trent, England 5
Southampton, England 5
Faringdon, England 5
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3
Batley, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ess_jay_em Sarah (@ess_jay_em) reported

    @O2 @sarahev63019336 Your network guide is not “handy”. Your signal is ****. Has been for weeks now. What are we paying for? Phone says 4G, yet wont do anything. 💩💩💩

  • KoreSpace 🔞Korecake🧁 Zines: ToTC, WttP, LoK, OAaT (@KoreSpace) reported

    @O2 So ive tried everything on that list. Still not working. If it isnt fixed asap im gonna be forced to get a different phone on a different network as this is ridiculous. I literally just paid over £50 for my bill a few days ago for my phone to be a brick without wifi 😑

  • ashl_ey_d6 Ashley (@ashl_ey_d6) reported

    24hrs Ive been without all o2 services 9 phone calls via free o2 number to be told 2 turn fone on & off to no avail no1 in the family can use their devices! I’m a nurse & should have been in the ED 2nite but lost shift because of this ! HELP Any1 @O2 @O2music @O2sports

  • DennisJ64036695 Dennis! (@DennisJ64036695) reported

    @O2 your signal is that crap it won’t even let me

  • corrigan7 charlie c (@corrigan7) reported

    Shocking the @O2 internet just outside of Manchester! Worst decision i made upgrading

  • jkayhere Jay (@jkayhere) reported

    @O2 It is a shame that I can't sign up for a new contract just because your Address look up interface doesn't work. 😟

  • achohan97 anjalisamazing.com🌻 (@achohan97) reported

    @O2 is the worst network ngl 😐

  • ess_jay_em Sarah (@ess_jay_em) reported

    @O2 Nope. None of that helped. My boyfriend is also on O2 & has the same problems. Both of our softwares are up to date. The network checker says we should be fine & dandy here in St Ives, Cornwall at the mo & we cannot use our phones at all for internet (on hotel wifi at the mo) 👎🏼

  • banakisacabde Belemir✨ (@banakisacabde) reported

    Your internet has been slow lately. Will you find a solution to this situation? @O2

  • natalie_p_16 Natalie (@natalie_p_16) reported

    @O2 no phone signal since Sunday. Still not working and no timescales provided. No notification from o2 that phone mast down in my area either. Pls help with timescales

  • Darrenjhood Darren James Hood (@Darrenjhood) reported

    @O2 I would like to add a spending cap, however I can’t, your system is changing according to your help section, but there is no clear instructions on how to add the cap, why?

  • BuilderBristol The Bristol Builder (@BuilderBristol) reported

    @O2 why is your web site complete ******* rubbish. Forgot my password, can you get any help that works no . Because to get help you have to log in. See the problem ?

  • GrazzaD Graz🇪🇺💙🏳️‍🌈🇺🇦 #FBPE #Woke #Resist #Rejoiner (@GrazzaD) reported

    @o2 Hi O2! I switched to a SIM only contract, but the 4G data is awful: in many areas where there is full signal and a "4G+" symbol at the top , the data just doesn't work or is like 2G speeds. Other areas are ok. Any idea what's happening?

  • KasperBSH Kasper (@KasperBSH) reported

    @O2 how have I used 80 percent of my data? What’s going on ? I’ve never used that much in a month before ?!

  • ben_toudic BCT (@ben_toudic) reported

    @O2 why am I unable to get access to mobile data at Gatwick airport?! Full 4g signal but nothing works.

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