O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 34
Blackburn, England 26
Glasgow, Scotland 24
High Blantyre, Scotland 14
Manchester, England 12
Halifax, England 12
Batley, England 12
Hackney, England 10
Birmingham, England 9
Hammersmith, England 8
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Belfast, Northern Ireland 5
Leeds, England 5
Bristol, England 4
Airdrie, Scotland 4
Sheffield, England 4
Southall, England 3
City of London, England 3
Southport, England 3
City of Westminster, England 3
Oldbury, England 3
Colchester, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • seanT20T20D12 Sean (@seanT20T20D12) reported

    @MartinSLewis @O2 signal is getting worse but my bill is going up excessively. Sometimes I only get 3G and that will be switched off soon. This is an absolute joke

  • tasha_simmonds Tasha Simmonds (@tasha_simmonds) reported

    @O2 Once again O2 costumer support is a joke it’s been over an hour and still no help

  • 308bandit Robert bunce (@308bandit) reported

    @james1508 @O2 Same in lots of places in the north of England bet it's not down south

  • TimMorriss4 Tim Morriss (@TimMorriss4) reported

    @O2 your customer service is shocking. No signal for my elderly mother who uses the phone as a lifeline. Your suggestion is for her to call, but there is no signal, or use an app. At 91!!!!

  • whyuntriedlaunc . (@whyuntriedlaunc) reported

    @O2 I am trying to sign into my online account and can’t, I’m supposed to provide you with the reference IDF-12B. Please advise how to resolve this problem

  • EBarsonphoto E Barson Photo (@EBarsonphoto) reported

    @MartinSLewis It’s a complete joke that they are allowed to do this sort of thing. We as a consumer can’t decide one month to pay less. Been a loyal customer for years… time to move away from @O2

  • drinks_red_wine Sue (@drinks_red_wine) reported

    @MartinSLewis @O2 are dreadful i left them as they couldn't get a network service for over a year. Was with them for 25 years thats how much they they value loyalty - or was it stupidity on my part.

  • Terristarfish Teresa 💜 (@Terristarfish) reported

    @MartinSLewis @O2 I've ordered a new phone this week, however I have 14 days to cancel. So bye bye....

  • lh1293 lorna hargreaves (@lh1293) reported

    Done with @O2 putting bill up by £3 a month from 1st Oct and now an extra £2.50 a month from Apr, get nothing for long customer loyalty, so glad not tied into contract now as already found a new provider for less than half of what I already pay without increases!!

  • stone_hotm Josh (@stone_hotm) reported

    @O2 I keep trying to too but no one seems to be able to help!

  • ToffaDrummond Kristofor Drummond (@ToffaDrummond) reported

    @O2 hi 👋 with the recent notice of my mobile air time plan increasing, we have been given the option to cancel. Does this also include data plans for my watch? If I am to switch provider I’d want to link my new watch and airtime with my new provider.

  • P_finny13 finny (@P_finny13) reported

    @O2 your service and customer service is terrible!

  • ApeLin0 Lino (@ApeLin0) reported

    @O2, I received a replacement SIM with instructions. Tried to follow them and nothing works. None of the links work, either on phone data, wifi or PC. 'Contact us' doesn't work. Your 'virtual agent ' is totally useless. 'SWAP' text doesn't work. Nothing O2 works. X works though.

  • james1508 James (@james1508) reported

    Hey @O2, thanks for the email about increasing your prices… Tell me this… why can I get a 5g signal under the River Tyne, but I can’t get a decent 4g signal in a well populated area where I live? Increasing your prices but your coverage gets worse.. makes sense doesn’t it…

  • RachelleMDNA Rach xxx (@RachelleMDNA) reported

    The WHOLE time I was in Canada, including rural areas I had 5G data. As soon as I land back at Heathrow, 4G! O2 need to get their act together! Service is dreadful @O2

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