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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Halifax, England 9
Swansea, Wales 2
Barnsley, England 2
Hook, England 1
Alton, England 1
Blackburn, England 195
Glasgow, Scotland 18
Chatham, England 1
Bournemouth, England 3
Manchester, England 13
Radstock, England 1
Grimsby, England 1
Newark on Trent, England 1
Brighton, England 2
Birmingham, England 11
Hammersmith, England 10
Bathgate, Scotland 1
Seaford, England 1
Belfast, Northern Ireland 5
Littlehampton, England 4
Nottingham, England 1
Mitcham, England 1
London, England 38
Stourbridge, England 2
Dagenham, England 1
Croydon, England 4
Milton Keynes, England 2
Kilmarnock, Scotland 1
Lewes, England 2
Ratho Station, Scotland 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • IndifferentM
    IndifferentMonKeY- (@IndifferentM) reported

    @leemcbr37826036 @O2 the support is nightmarish. i'm in the middle of hell with them after them threatening court over a none existent bill. been going on since FEB. Was told in FEB it was all sorted....now even worse!! Do not use 02. They're dreadful

  • lozmach
    LT🌷 (@lozmach) reported

    @O2 not only that, but the signal is shocking. Can’t get signal anywhere, never mind internet. 10+ years of being a customer for this.

  • TheBenRatch
    Benedict Ratchford (@TheBenRatch) reported

    @O2 Coverage around Wigan awful. Lucky to even muster one bar nevermind internet. Struggling to make calls, texts not sending or being received late. Not just at home but around town too. Its shocking. Done all the troubleshooting and to be honest its been like it for years.

  • squall_loire
    Squall Loire (@squall_loire) reported

    @O2 The complaint wasn't really related to my account, it was related to the behaviour of your agent in your chat service, which was predatory and full of lies. The entire transcript accompanied the complaint, and was sent from the email attached to my account.

  • macon1375
    Mark Connolly (@macon1375) reported

    Absolutely shocking from @O2 today. Years of loyalty and 2 hours haggling still give me worse deals than a new customer….. who wants my business @ee @VodafoneUK

  • Worly82
    CW (@Worly82) reported

    Was on Vodafone for 15 years plus, very few issues. Been on @O2 for a few months and it’s absolutely shocking. Coverage appalling, phone cuts out part way through calls regularly . Paying for a service I’m not receiving. Avoid at all costs!

  • spcb
    Simon Baldwin (@spcb) reported

    And just ticket through 40 minutes waiting for @o2businessuk to pick up. FORTY MINUTES. @O2 … this is NOT customer service.

  • gazmbuku
    Gareth Morgan (@gazmbuku) reported

    @TicketmasterUK @O2 priority @shedseven link not working. Just sends me to TM site saying happening now.

  • COMalley2017
    Christian O'Malley (@COMalley2017) reported

    @o2 @TicketmasterUK The O2 priority link for Shed Seven is not working. It keeps sending me back to the priority app. Please advise ASAP

  • fgz176
    Freddiefrazer (@fgz176) reported

    @O2 my account was locked for unknown reasons 2 months ago. 6 calls and 6 promises to sort later it is still locked. You have the worst customer services of any company I’ve dealt with

  • NormanLeedsPhD
    Norman Leeds (@NormanLeedsPhD) reported

    @geek_gareth @TheGriftReport @O2 The best telephone service I ever received was when I called Microsoft in Seattle with a question about Windows 98.

  • yallsop
    Dr Yasemin Allsop MBE (@yallsop) reported

    @O2 I wasn’t either. I was locked out of my account and I contacted your customer service, that’s what they told me, surely you would have recording of the conversation.

  • tonywelsby
    Tony Welsby (@tonywelsby) reported

    @Worly82 @O2 Was on O2 for a few years after leaving EE (after over 25 years) for ‘a deal’. Became terrible after the merger with Virgin. Thankfully was on a sim only rolling contract and managed to get out. Awful farmed out customer services.

  • IndifferentM
    IndifferentMonKeY- (@IndifferentM) reported

    @ThisMummyGig @O2 threatening me with court over a £1300 bill that i DO NOT OWE. Last month i thought it was all sorted but now a letter today, giving me till tomorrow to pay up! Again today lost hours on the phone with them and apperently i have keep my line open for 5 days to hear back. Awful!

  • daviddunninguk
    DavidDunninguk (@daviddunninguk) reported

    @O2 I can’t get that to work but surely you know if you have issues. The service by york Minster has collapsed again

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