O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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BigYin😜
(@badassscotsman) reported
@O2 wow just wow a whole day since Sunday waiting for my DM reply.... Would you like me to cancel my direct debit for days till you answer the DMS.... please do give me your copy@paste excuses....that you have been sending everyone
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Jodi
(@jodilei1980) reported
@O2 absolutely horrendous service the past 72 hours.. live in a 5g area not even so much at 3G.. no apps, no network, poor reception.. no help and poor customer service #notahappycustomer
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Jeff Wheeler
(@Jeffmw1) reported
@O2 It's not just me, there are dozens of complaints on local FB groups. Instead of suggesting your customers fix the problem why don't you just repair the mast pronto
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Daniel Watkinson
(@DWATKINSON) reported
@O2 where can I put in a complaint please?
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Matt Earl
(@MatteEarl) reported
@O2 we are a new customer and trying 2 port # across but have been on phone for over an hour twice today to be told systems are down so can I call back? On top of that my new My O2 account has a different (not mine) security no. which a code gets texted to for verification
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Marc Williams
(@MarcW950) reported
@O2 phone lines still having problems? Any idea when this will be fixed?
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TRUTH
(@TRUTH916515394) reported
@O2 @GreggsOfficial I have no signal such a crap service!!!
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frank
(@mrtuition) reported
@O2 I wasted my free Greggs hot drink code this morning but all of their internet was down. Can I get my free drink reinstated as obviously this was not my fault.
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Northernguy
(@mcalvert1066) reported
@O2 Your signal in the TS18 area is absolutely terrrible at the moment
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Rhianna Joseph #PrayForDemi ❤️
(@rhianna_joseph) reported
@O2 can’t get through to customer services.
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Emily Cuthbert
(@cuthbert_emily) reported
@O2 hi, I’ve been charged for mms. I have tried to set a spend cap but nobody is ever available to do this. Can you help pls?
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M W
(@mikeofthejungle) reported
@tobiashavec @O2 I’ve been an @O2 customer for in excess of 15 years and seriously considering going elsewhere.
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Stephen
(@Ste_Tudor) reported
@N1nj4L1nk @drlajama89 @O2 It depends where you are tbh. I’ve been with o2 for the past 10+ years and I can’t remember the last time I struggled to get signal
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Lou Hawke ✌
(@Louhawke1994) reported
@O2 why is it showing that I'm 3 payments in arrears with you on my credit score yet I paid my contract off in August last year and never missed a payment with you? I left your company 5 months ago 😳
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@simon_brew
(@simon_brew) reported
@o2 still no service this morning. When will you do something about it? DIRE customer service
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