O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 29
Glasgow, Scotland 28
Blackburn, England 26
Batley, England 14
High Blantyre, Scotland 14
Halifax, England 9
Hammersmith, England 9
Hackney, England 8
Manchester, England 8
Hebden Bridge, England 6
Sheffield, England 6
Ventnor, England 6
Birmingham, England 5
Leeds, England 5
Belfast, Northern Ireland 5
Portsmouth, England 5
Airdrie, Scotland 4
Bristol, England 4
Croydon, England 3
Nottingham, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Mansfield, England 2
Edinburgh, Scotland 2
Wakefield, England 2
Bolton, England 2
Wembley, England 2
Wisbech, England 2
Camberley, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • fivestarjane Jane Sanderson 💫 (@fivestarjane) reported

    @O2 I have put my fiancé on my account and he has a new sim but we can’t get it working. The phone service keeps cutting us off and we’re really unhappy. Can someone help please??

  • Sarah42242355 Sarah (@Sarah42242355) reported

    Fedup of hurrendous signal with @O2 indoor & out in my area & being told it's expected service, & they can't do anything about buildings?! So anyone who lives in or outside a building is expected to have awful service. @EE please tell me you can do better in N.Swindon? 🙈

  • Rachell17 Rachel Morgan ❤️ (@Rachell17) reported

    @O2 It wasn’t signal! My texts weren’t coming through - CS fixed it.

  • Marvin590 MartyP (@Marvin590) reported

    @O2 An absolute joke of an organisation. My wife got a new phone and contract with you two weeks ago and still not working . Customer service is shocking and she’s now stuck with a useless phone and nobody will help her. 😡😡

  • Basharat2928 Kamran (@Basharat2928) reported

    @O2 help me

  • JT986M2 Jonathan T. (@JT986M2) reported

    Hey @O2 Limited service in the PA5/PA6 area. Vague error message on service checker about a mast issue, and a further update being available by Christmas Eve. Relying on this connection for work. Can we get a more precise issue summary/estimated resolution date please?

  • Tomo_Lad TomoHawk (@Tomo_Lad) reported

    @O2 as soon as my bill is over I am cancelling my plan because I am tired of this terrible service, I wasted 45 minutes on the phone for nothing! Just for my call to be cut off all the time!!!!!!

  • Jaye_L_Swift Jaye L Swift (@Jaye_L_Swift) reported

    @O2 I have had no signal for approx a week, you are doing upgrade work in my area. Will I be getting a refund? Thank you

  • nuttyhill Patrick Veale (@nuttyhill) reported from Warrington, England

    @O2 why does your signal seem to be terrible everywhere now? Even in town centres. I know you've partnered with @virginmedia but you didn't have to share their service quality

  • jamyt123 James Taylor 🐦✈️ (@jamyt123) reported

    @O2 mobile signal dropped dramatically in last few days at work, others on network don't have an issue. Do I need a new Sim etc?

  • ellietansley1 ellie tansley (@ellietansley1) reported

    offered an upgrade with @O2 after 40min call yesterday. Go to sign it today link has broken called back to find out that they wont do it. 20 years as a customer hours of my time they won’t honor yesterday’s deal Loyalty doesn’t matter apparently #badcustomerservice #awfullservice

  • EtoileViolette Purple Star 💙 (@EtoileViolette) reported

    @O2 I'm on a train with terrible signal, I can't be on hold for ages. Why is it doing this?

  • Kikimerlin Howie (@Kikimerlin) reported

    @O2 the instant win does not work on my iPhone 13 , software has been updated, still not working. Phone has been restarted and still no joy. All I get is the loading stripes. Please advise

  • crispybd ChrisWilkinsBradford (@crispybd) reported

    @O2 Plus we visited our O2 shop to let them know we were having problems and they told us the mast was down and they couldn’t have been less interested.

  • EtoileViolette Purple Star 💙 (@EtoileViolette) reported

    @O2 why can I not cancel call forwarding? Keep getting an error saying unexpected response from network. I need my calls to come to my mobile!

Map Check Current Status