O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Glasgow, Scotland 28
Blackburn, England 22
Batley, England 14
High Blantyre, Scotland 14
Manchester, England 8
Hammersmith, England 8
Halifax, England 7
Hackney, England 7
Hebden Bridge, England 6
Sheffield, England 6
Ventnor, England 6
Leeds, England 5
Belfast, Northern Ireland 5
Portsmouth, England 5
Bristol, England 4
Birmingham, England 4
Airdrie, Scotland 3
Brighton, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Edinburgh, Scotland 2
Wakefield, England 2
Bolton, England 2
Wembley, England 2
Wisbech, England 2
Camberley, England 2
Norwich, England 2
Hemel Hempstead, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • GillianMcShane Gillian McShane (@GillianMcShane) reported

    Evening @O2 just wondering why the hell I’m paying you £50pm for supposedly unlimited service, which is unavailable more often than not. No service either phone or mobile data since approximately 1030 this morning - BT35. Completely unacceptable.

  • GarryBrown666 Garry Brown (@GarryBrown666) reported

    @O2 Hi, I want to cancel my contract due to the price increases you have advised us of today. The service you offer isn’t worth the price increase. I have tried calling and your online chat, and no one can give me any information on this.

  • RichardSwetts Richard Swetts (@RichardSwetts) reported

    @O2 @SophiaSaffarian BILLIONS IN PROFIT. It didn’t have to go up did it? **** your CEO

  • 27Britcliffe Benjamin Britcliffe (@27Britcliffe) reported

    @O2 No worries I will cancel it when my contract is over as this is becoming a joke now. 👍

  • Stevekingspurs1 Stevekingspurs1 (@Stevekingspurs1) reported

    @EnglandRugby @O2 Tell em to slow down there will be no game... money will get that game cancelled

  • MrB902010 Mr B (@MrB902010) reported

    @O2 paid my bill 2 weeks ago and I still have no data, neither am I able to send texts or make calls. Can you help with this?

  • ChunLee79 SF79 (@ChunLee79) reported

    @O2 So you just increase bills by 20% in midst of an economic crisis? You say you are investing yet I have barely any signal where I live. Just call it what it is and you are earning off people's misery whilst making record profits is that correct? #customersdontmatter #O2Crooks

  • PaulineCamp6e11 Pauline Campbell (@PaulineCamp6e11) reported

    @O2 very disappointing customer service. I am 6 hrs on a chat waiting ... and also 1hr+ on the phone, did speak to someone after 15mins only to be passed on to someone else, but it actually fact I'm still on hold 45 mins later.

  • andrewbroaders Andrew Broadbent (@andrewbroaders) reported

    @ComplyandBye @MartinSLewis @O2 You can get lost, O2. I know energy costs are up but how the hell do you justify this? Your 5g service is crap anyway. In years to come, hopefully people will see this as the beginning of the end for O2. It's "Goodbye" from me

  • Shaun_Biggs Shaun (@Shaun_Biggs) reported

    Is it me or has @O2 customer service become appalling bad...

  • PaulineCamp6e11 Pauline Campbell (@PaulineCamp6e11) reported

    @O2 very disappointing customer service. I am waiting on a chat response for the past 6hrs+ rang customer service 1hr+ ago also. Spoke with someone after 15mins only to be transferred to someone else. 45+mins later and i'm still on hold, never got speaking to anyone.

  • zippybungle7 Bungle Hayes Snr (@zippybungle7) reported

    @O2 @ComplyandBye Absolute robbery by another billion pound company. No compassion whatsoever for it’s customer and subscription base in the current climate. Contractually they can do it yes- morally they didn’t have to but the bigwigs and fat cats can only smell money. Absolute shame on you @O2

  • Smithpeteralb72 Smithpeteralb71; ❤#YNWA❤ 🇺🇦 (@Smithpeteralb72) reported

    @O2 No phone back appts available for a week. Dreadful customer service

  • Chris24436279 Chris (@Chris24436279) reported

    @O2 Be warned folks your details are not safe with this incompetent so called communication company they have a scammer working inside their terrible network with access to all customer details! But "they will not get the police involved"?? Now there's a surprise NOT!

  • KingMxks bob. (@KingMxks) reported

    @O2 my odeon priority code is not working at checkout!

Map Check Current Status