O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 28
London, England 28
Glasgow, Scotland 28
Batley, England 15
High Blantyre, Scotland 14
Hackney, England 9
Halifax, England 9
Hammersmith, England 9
Birmingham, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
Manchester, England 5
Belfast, Northern Ireland 5
Sheffield, England 5
Portsmouth, England 5
Todmorden, England 4
Airdrie, Scotland 4
Bristol, England 4
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Leicester, England 3
Doncaster, England 2
Dudley, England 2
Huddersfield, England 2
Mansfield, England 2
Edinburgh, Scotland 2
Wakefield, England 2
Wembley, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • shanianderson_ Shani (@shanianderson_) reported

    @O2 hi please can you help trying to purchase data but have just changed my tariff and it won’t let me buy any In the my o2 app. Please can you help?

  • jamesldoyle James Doyle (@jamesldoyle) reported

    @O2 Thanks for the quick reply! Until the phone connects though, you have no visibility of which network you’re connected to. The signal went from Greece at the Airport/Transfer to Turkey at Hotel and even though I changed the network manually, it doesn’t seem right to be charged?

  • mscdy MSC (@mscdy) reported

    @O2 I was a VM customer, i signed up for Volt, asked about promotions and was told to speak to O2 - O2 said wrong info talk to VM, called Vm told promotions 4 new customer only cancelled the order, got bill by o2, resolved but now have just got another 02 bill I don’t have contract!

  • damonp007 Damon Pollard (@damonp007) reported

    As if things couldn’t get much worse..@O2 have cut me off due to unusual charges on my account as a result of £213 worth of calls to @WizzAirUK_W9 trying to resolve the issues of my flight/holiday cancellations! Thanks again @WizzAirUK_W9! #WizzAir #Gatwick

  • gffcontwitch OFFICIAL GFFCONTWITCH 🇬🇧 Farming Plays (@gffcontwitch) reported

    @MissWittank @O2 Anyone or anything that merges with virgin is a bad idea

  • AlisonGascoigne AFG (@AlisonGascoigne) reported

    @O2 URGENT, have reported fraud on my account twice, it’s my daughter’s phone. Both times told by your rep to cancel direct debit. Now get notice that account overdue and O2 have cut the calls and data. My daughter is travelling late tonight and cannot use her phone.

  • damonp007 Damon Pollard (@damonp007) reported

    As if things couldn’t get much worse..@O2 have cut me off due to unusual charges on my account as a result of £213 worth of calls to @WizzAirUK_W9 trying to resolve the issues of my flight/holiday cancellations! Thanks again @WizzAirUK_W9!

  • AKalinics Andras Kalinics (@AKalinics) reported

    @O2 Nothing is working in Montenegro, even so I called few weeks ago to confirm with customer service!!!

  • pcarrollmusic Pete Carroll Music (@pcarrollmusic) reported

    @O2 Your mobile phone service and Customer Service is shite ! Every week an issue with connectivity to a mast or network, internet slow, intermittent, times out.....I really don't know why I give you MY MONEY !

  • Norrie1983 Norrie14 (@Norrie1983) reported

    @O2 @Tobar26th Good luck with this. Phone staff in South Africa are the worst, social media team painfully slow & no help at all.

  • triffid_oil_inc Waking Kraken🇳🇵🌈🇪🇺 (@triffid_oil_inc) reported

    To try to save £££ I swapped from @O2 to @ThreeUK but now I don't have my number and both are charging me, lied to by customer service #thanks

  • AKalinics Andras Kalinics (@AKalinics) reported

    @O2 worst ever experience. Called weeks before my holiday if will have internet in Montenegro and was told will have everything working as at home.Yeah nothing at all! Couldnt call,not even contact host at airbnb cos had no internet.Nightmare!

  • x_mrsdaws_x Nataleah Daws (@x_mrsdaws_x) reported

    @O2 hi a few months back I got a pair of headphones on contract, I cancelled the order and the plan before delivery as I no longer needed them, but every month money is still being taken for the device plan but when I look on my account I can't see anything? Please help.

  • Raz625772 Rand (@Raz625772) reported

    @O2 Hello o2 can you reply to me asap! You’ve cut my off abroad and it’s a serious issue. Your phone line is permanently engaged? Is this how you do business?

  • Gma_Pearl_x Gemma lowie (@Gma_Pearl_x) reported

    @O2 when are you going to fix the signal in st helens town center im sick have having no signal been going on for months i work and live in town and not being able to use my data

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