O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 29
Blackburn, England 22
Manchester, England 11
Glasgow, Scotland 10
Gloucester, England 8
Belfast, Northern Ireland 7
Birmingham, England 6
Southwark, England 5
Halifax, England 5
Hammersmith, England 5
City of London, England 4
Nottingham, England 4
Southport, England 4
York, England 4
Faringdon, England 4
St Albans, England 3
Cambridge, England 3
Hackney, England 3
Wandsworth, England 3
Northampton, England 3
Edinburgh, Scotland 3
Swindon, England 3
Batley, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Bournemouth, England 2
Aberdeen, Scotland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • little_lea16 Lea 🇬🇧 🌹💞 (@little_lea16) reported

    @O2 I want to cancel my 30 day plan sim with yourselves. I don't want to wait hours on hold on the phone. I'm fed up of the monthly charges secretly increasing, without any notice, despite being on unlimited! I can get a cheaper deal elsewhere!

  • _AllTheSocials_ Slippery Biscuit (@_AllTheSocials_) reported

    @roviediamond @O2 @O2 customer service sucks big time. I bet it would be different if they didn’t have us locked into multi year contracts. Anyone who’s at the end of your contract, run!

  • HowardYLAPE Howard Lee 🇺🇦 (@HowardYLAPE) reported

    @O2 It's now 2nd week down, only working sat/sun. My parents have been unable to do online banking (requires callback) , no texts etc etc. They are 80 & 100. Their phone/SIM don't do Wi-Fi calling and even if it did they're pensioners not techies.

  • jimmy_jjg4 Jimmy G (@jimmy_jjg4) reported

    @EnglandRugby @O2 Sham 69 -.... We're all going down the pub....

  • cwinyork chris⇆sıɹɥɔ (@cwinyork) reported

    @daviddunninguk @O2 This has been a problem for years. You pay @O2 for a 5G phone and signal, but the data rate is so slow as to be worse than 2G. And absolute waste of time if you’re out and about in the city centre! 😡

  • bendougcraig Ben Craig (@bendougcraig) reported

    @ThreeUKSupport It’s pretty much everywhere. And yet people on other networks don’t seem to have the issues. And if I upgrade I’ll have to pay roaming fees. Unlike say @O2 So at the moment I see very little point in staying with you. You take my money and I get very little in return

  • lauries_mammy Sarah Willis (@lauries_mammy) reported

    @O2 are you having problems in NE29 area? Daughter has no data what so ever. Can only make phone calls?

  • PiCar100 Red Duck (@PiCar100) reported

    @O2 my nero voucher is shown being used but I have not used it this week? Could you please let me if there is an issue on your end or my app? Thanks

  • NormantonRegina Regina Normanton (@NormantonRegina) reported

    @O2 Reply 1of2 So after @O2 getting back to me on Twitter 👇 me taking the time to set out the whole debacle so they could help,they’ve responded to advise me to call their phone line number… the same number that I’ve rang 5 times and been promised a manager call back…

  • tracestarshine Tracy Allan (@tracestarshine) reported

    Appalling customer service from both @dhlexpressuk and @O2. Phone addressed to and delivered to wrong address. Signed for by DHL driver himself. Deliver to an unoccupied house!!! Nobody calling me back to resolve the situation. What do I do now??? @O2 what do I do now??

  • StevenDHowe98 Steven Howe (@StevenDHowe98) reported

    @O2 whenever I click a link on my phone it only opens your website. Doesn't matter what the link is for its really frustrating 😭 please help Hauwei P30 Pro. On O2

  • Joe_Zindani Joe Zindani (@Joe_Zindani) reported

    @O2 went to get my free coffee from Greggs but the stores scanners weren't working. Now my voucher will expire. Anything you can do to help so I don't miss out on my caffeine fix?

  • NormantonRegina Regina Normanton (@NormantonRegina) reported

    @O2 Reply 1of2 So after @O2 getting back to me on Twitter 👆 and me taking the time to set out the whole debacle so they could help me resolve it,, they’ve responded to advise me to call their phone line number…

  • selflovenix NIX (@selflovenix) reported

    So even though @o2 can clearly see somebody in KOREA has made £200 charges through @GooglePlay DURING THE PANDEMIC on a phone that has been INACTIVE for over a yr I’m still liable, my credit score will be affected & I’ll face a ccj? It’s disgusting. @MartinSLewis please help 🙏

  • lauramochan1 Laura Mochan (@lauramochan1) reported

    @O2 When you receive a code to reset your password but then O2 you your account doesn't exist! BIG FAIL! Is my security compromised??

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