O2 Outage Map
The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Kieren Bushnell (@kbushnell1975) reported@Lord_Viridis @O2 They are honestly worse than useless. I have been a customer for 25 years and they treat us with contempt.
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Lau (@Laurvy) reported@O2 You have connected me today and I haven’t even got my SIM card yet so I am now left with no mobile network, I also can’t sign into anything as it’s on a loop asking for a passkey, as a new customer I am regretting switching to you already
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Shana Hendry (@Happyengland79) reported@tehscreener @O2 Remember they know that their masts do not work so don't let them chat crap to you 😎
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claire whyte (@clairewhyte12) reported@O2 I already did. You said you couldn’t help.
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Susan Freeman (@Propertyshe) reported@O2 It’s been ongoing for over a year. You told me it had been resolved but we continue to have no @O2 signal. Seems to have started when you put in a new mast down the road.
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Dave Hales (@dayvales) reportedCan someone explain to me what #smartphones are supposed to do? I’ve got 4G and 3 bars on @O2 network and yet satnav or banking app won’t work and as for actually speaking to another mobile!!!….don’t get me started on that…
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brian mcmillan (@brainmcmillan) reported@O2 Duh. The issue is the recorded message from your network telling me that my phone is blocked despite your staff telling me that my account is not in arrears and my DD was taken on the 11th without issue.
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Nicky B (@nickybarrot84) reported@ad_moran4 @EE @O2 If this is genuine DO NOT make the switch. Regardless of cost, EE are the mut’s nuts. I moved from o2 because of how simply shocking they are. EE are the best network for a reason. You pay for what you get and on o2, you’ll get nothing !!!
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🌈The Real Miss Mollie Apso🌈 (@ApsoMollie1) reported@DavidWilding271 @PipTheDog5 @O2 They both use the same o2 network.
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love, light & hope ✨️ (@LoveLightHope2) reported@O2 customer service sucks, having so many issues trying to place a new order as an existing customer. Website broken, customer service reps don't fix the problem. Soooo annoying.
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Ed Scott (@EdScottLondon) reported@ad_moran4 @EE @O2 Deffo look around. Lebara are on the Vodafone network which is better quality than O2. No annual price rises which O2 do now.
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nikiloveshexie (@nikiloveshexie) reported@O2 can you help? I’ve tried a few times to swap my SIM card from o2 to virgin Megvolt deal and it’s so complicated. I’ve followed the instructions and called a few times but now it’s locked me out for 30 mins! Help!
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🛩️🇬🇧 David Wilding 🇬🇧🛩️ (@DavidWilding271) reported@olive_blacklab @O2 Not ideal. I’m sick of it. Theres next to no reception at mum’s on any network, and at home I show 5G but data never works and calls are poor quality.
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Mr Angry (@angry_corner) reported@ad_moran4 @O2 Ha ha, they've fooled you!!! They don't know what customer service is anymore sadly!!! You won't be able to use your new phone anywhere in the UK on O2!!!
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Mike Waterson (@waterson_mike) reported@englishdolly @O2 There crap..I was same as you...left for i.d mobile...same package £8 cheaper ! ..my wife and mam have left o2 as well £24 saving between us for exactly same package,s ..do it ..leave them , there the worst company I've ever dealt with ..terrible