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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Belfast, Northern Ireland 8
Blackburn, England 180
London, England 54
Enfield Town, England 2
Batley, England 5
Hammersmith, England 6
Exeter, England 3
Carterton, England 1
Halifax, England 5
Cheltenham, England 1
High Wycombe, England 1
Manchester, England 14
Glasgow, Scotland 13
Maidenhead, England 1
Poole, England 1
Corsham, England 1
Woodbridge, England 2
Newham, England 3
Leicester, England 5
Wembley, England 1
Hove, England 1
Falkirk, Scotland 3
Dublin, Leinster 4
Cowes, England 1
Redruth, England 2
Rotherham, England 4
Great Malvern, England 1
Birmingham, England 14
Peacehaven, England 1
Lewisham, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Fevtruckdriver
    Danny Burnell (@Fevtruckdriver) reported

    Looks like it going to have to be the ombudsman now for @O2 obviously unable to honour your cancellation policy on the cooling off period that’s causing me problems 3 times now Iv been told it’s cancelled and you keep trying to take the money and it’s appearing on my credit file

  • TeyLove_
    T é y 🌺💜 (@TeyLove_) reported from Islington, England

    @O2 your network is shocking! I haven’t been able to use my data for two days this is not what I pay £50 a month for😤 o2 guru isn’t even working and can’t get through to a call handler so how am I supposed to get this fixed?????

  • BobbySHJ
    Ben Ryder (@BobbySHJ) reported

    @O2, I received a text message from a mobile number claiming to be @HSBC_UK. I do not bank or have any services with them (however I am an O2 customer), do I report through your fraud or their fraud? I haven't clicked ln any links in the message.

  • Design_andMedia
    Samantha Hallam 💙 (@Design_andMedia) reported

    @O2 Hi, I’m currently on hold. Have been now for 20 minutes. I just need to speak to someone to help me help my Dad whom I can’t help in person due to Covid restrictions. Is anyone going to help or should I advise him to cancel his contract! #O2CustomerService

  • Fevtruckdriver
    Danny Burnell (@Fevtruckdriver) reported

    @O2 hi I have an issue with an account I cancelled in the cooling off period that has now appeared on my credit file can you help please Iv been assured by your staff it’s cancelled but obviously this isn’t the case

  • depeche2
    ▶️🔼🔼 (@depeche2) reported from Edinburgh, Scotland

    @O2 your network is shocking.....why am I paying for a service I can't use ....your network status says very busy.....not my problem.....do I get a refund on my bill for when I can't use the Internet....in the heart of Edinburgh

  • ShamilaYounis
    Shamila Younis (@ShamilaYounis) reported

    @O2 Dm has been sent. Apparently it takes o2s technical team weeks to connect a line and even then they can’t say exactly when this will be. Sheer disappointment from a customer of over 16yrs

  • w18288148
    p (@w18288148) reported

    @O2 I can’t get Through to customer service to cancel my contract or online support .Can I have a call please? Or an email please :)

  • BradSRay
    Brad Ray (@BradSRay) reported

    @O2 I’ve been trying to contact you in regards to upgrading one of my contracts, but for two days now I’ve been unable to get through. Can you help ?

  • Daniel_Connolly
    Daniel Connolly (@Daniel_Connolly) reported

    @O2 I’m trying to unlock my replacement SIM. Can someone help me please?

  • dottMorgan
    Morgan Moon (@dottMorgan) reported

    @O2 hey, got a new phone with a new sim and was just wondering how long is normally takes to transfer my existing phone number to the new Phone with the PAC code (both on o2 network)

  • james2288
    James (@james2288) reported

    @O2 will a Doro 6520 work with your network on a sim only deal?

  • BruceDevlin
    Bruce Devlin (@BruceDevlin) reported

    @O2 Oh I’ve got the 11, it’s awful big. I was an 8 you see.

  • neishx
    n💜 (@neishx) reported

    @O2 is there a problem with data as mine isn't working

  • dietcokerehab
    josh (@dietcokerehab) reported

    @O2 Hi, I can’t get any 4g on my phone (only 3g and E). I have restarted my phone to no avail and I have checked your signal checker and it says it is fine.

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