O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 94
London, England 52
Hackney, England 13
Manchester, England 12
Birmingham, England 12
Belfast, Northern Ireland 10
Southampton, England 8
Ashington, England 8
Glasgow, Scotland 7
City of London, England 6
Stoke-on-Trent, England 6
Northampton, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Southwark, England 5
Gosport, England 4
Southport, England 4
Gloucester, England 4
Nottingham, England 4
Bishop Auckland, England 3
Keswick, England 3
Hammersmith, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • GiftwishLtd ⭐️ Jenny Kovacs ⭐️ (@GiftwishLtd) reported

    @O2 please can I have a phone number to speak to someone in customer services on your new customer team?

  • SpenceDMark Mark Spence (@SpenceDMark) reported

    @O2 Whats going on? No Signal in M38 area. Online originally said no fault, now says mast not working. Cant phone you even with wifi calling. Need phone for Two-Factor Authentication Need up and running or another solution ASAP

  • derek_mallett Derek Mallett (@derek_mallett) reported

    @O2 received a SIM card which I didn’t order, customer service told me to bin it. Why was it sent to me ?

  • SpinnerWebs Liam Cromar (@SpinnerWebs) reported

    @O2 Do you support standard SMS delivery reports yet?

  • ItsLew1s L3W1S (@ItsLew1s) reported

    @UswitchUK @ThreeUK I disagree @O2 is the best in my opinion when I go to college, it says no service but on o2 I get signal just fine. O2 15GB and 6 months Disney. Can’t argue with that

  • rparsons88 Ross🥀 💙 (@rparsons88) reported

    @O2 customer service, 2 hours trying to navigate your baffling website, an hour on the phone getting bounced between departments and you managed to resolve absolutely ZERO, I guess I'm stuck with a £700 brick for the remaining 31 months of my contract! 👏🙌

  • pickled_tinker Ian Grody (@pickled_tinker) reported

    "Get EE or get network envy" is, if anything, misinformation at it's greatest. I use @VodafoneUK and @O2 and in no way envy your network, your users and especially your overpriced and under valued deals. Can get the phones I want with better deals and cheaper here.

  • AmiStreets Ami Streets (@AmiStreets) reported

    @suziestreety @O2 They’re awful! I constantly have zero signal and barely receive any calls through to my phone yet when I’ve complained about it and wrote to them they “can’t find any faults in their service” and wouldn’t do anything about it. Think we should move to another network!

  • photobysimon Simon Hunt (@photobysimon) reported

    @O2 @UswitchUK How ******** does a company like O2 get this result when they had to pay out millions because of over charging customers.......... #ofcom

  • eeeeebcux cocolatina (@eeeeebcux) reported

    @O2 Ok - will do. I was offered a discount which I obviously still want so hopefully she took down some notes on my account.

  • seanfromlb Sean ****** (@seanfromlb) reported

    @O2 hi how can I cancel insurance please? Your 202 number cuts off with “bye” when I try to contact someone

  • PriteshGovindji Pritesh Govindji (@PriteshGovindji) reported

    When I was with @O2 I had NO issues with nuisance/illegal scam callers. Now I'm with @EE, it's about 6-10 calls EVERY. SINGLE. DAY... at a minimum!! And no, they're not from affiliated companies. They're mobile number ringing me, and when I answer they either try to sell me cont.

  • M4rzbar Mary† W0MANOFSTEEL (@M4rzbar) reported

    @O2 Everything is updated but still no service

  • Adurrrrm Adam Kelly (@Adurrrrm) reported

    @O2 I’m bringing her number over from another Network...I popped PAC code on order page for sim. Will that be done automatically??

  • DainaBessant_ DAINA (@DainaBessant_) reported

    I literally can’t wait until I can leave @O2 ... I joined them as I heard so many great things about them but I’ve had nothing but issues. How hard is it to pay a bill?? You’d think theyd be desperate to take your money lol. @giffgaff I miss you

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