O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 99
London, England 53
Manchester, England 13
Hackney, England 13
Birmingham, England 12
Glasgow, Scotland 8
Southampton, England 8
Belfast, Northern Ireland 8
Ashington, England 8
City of London, England 6
Stoke-on-Trent, England 6
Northampton, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Hammersmith, England 4
Leicester, England 4
Gosport, England 4
Southwark, England 4
Gloucester, England 4
Nottingham, England 4
Bristol, England 3
Halifax, England 3
Dublin, Leinster 3
Oldham, England 3
Bishop Auckland, England 3
Keswick, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • karenmmcmanus Karen McManus (@karenmmcmanus) reported

    @O2 I'm an O2 customer since the BT Cellnet days. I love the brand, style, priority, the perks. I have enjoyed working for O2 and Telefonica! But if I can't do something as fundamental as look at a phone before I spend £500 on it, then I guess our time really is up. 😒

  • Wheelchair_mum Nia F (@Wheelchair_mum) reported

    @O2 - the mast near my house has been "under repair" or "undergoing maintenance" since mid-May. Since then, I've almost NO phone signal. This impacts my work as I can't receive calls/make calls. What are you doing to fix this, please? It's been two months!!

  • joanna_hart08 Joanna Houghton (@joanna_hart08) reported

    @O2 I can’t make or receive calls at my home address due to a phone mast issue. Are you guys fixing the problem? It’s been over two weeks now

  • OliverBanks Oliver Banks 🇺🇦 (@OliverBanks) reported

    @O2 I’m still waiting. Still have no PAC, no signal and no way to call anyone to discuss.

  • XxVikki_LouxX Vikki Louise (@XxVikki_LouxX) reported

    @O2 absolutely shocking customer service from O2. After being a customer for 19 years, I've never experienced Customer service like it. A complaint raised in November21, no reply from your 'conplaimts review service', dire customer service from your refresh team... 1/3

  • joanna_hart08 Joanna Houghton (@joanna_hart08) reported

    @O2 Your network checker says it’s a mast issue. When will it me fixed? I’ve signed up for updates and heard nothing in two weeks?

  • knowlesm Matthew Knowles (@knowlesm) reported

    Hi @O2, I had an email last week telling me my tariff would go up in September (which I want to challenge or leave the network) yet my next bill has doubled without warning. I can't get through on the phone & MyO2 isn't letting me log in. Any advice please?

  • XxVikki_LouxX Vikki Louise (@XxVikki_LouxX) reported

    @O2 absolutely shocking customer service from O2. After being a customer for 19 years, I've never experienced Customer service like it. A complaint raised in November21, no reply from your 'conplaints review service', dire customer service from your Refresh team 1/2

  • sofiadiadamo Sofia (@sofiadiadamo) reported

    @O2 The most shambolic company of all - how is the form still broken? It’s 2022 there must be another way.

  • cloudy_wanders Cloudy (@cloudy_wanders) reported

    @O2 Hi everybody, I’ve been trying to activate the Audible subscription extra and receive an activation error message. No previous subs. Please help.

  • Lerease Lerease (@Lerease) reported

    It’s only when @virginmedia ‘s Wi-Fi goes down do I realise how bad my @O2 coverage is even on 5G. Shockingly bad! 😩

  • tim_forte Utter Barrister - Days of Action!!! (@tim_forte) reported

    @O2 is there no number to call you on with a query. Your help page on the website is close to useless.

  • PotterAd Anthony Potter (@PotterAd) reported

    @O2 just changed tariff and told I need to activate my account from the email the 02 adviser sent. I don’t know my password and click forgotten password which sends you a code. On entering the code it states your account is not activated. Help!!

  • XxVikki_LouxX Vikki Louise (@XxVikki_LouxX) reported

    @O2 managed to speak to Chloe, a 'manager' in the Refresh team in January who asked for photos then couldn't be bothered to reply once I'd sent them, to be told by another inept member of Refresh staff, my complaint had been closed it's MARCH22 and it wasn't remotely closed...2/3

  • thomasm789 Thomas Mason (@thomasm789) reported

    @ThreeUK After being a customer 13 years, today I changed over to a rolling monthly deal in preparation to leave. Not being offered anything for my commitment nor the high roaming charges I'm going to encounter. Loyalty seems to mean nothing anymore. @O2/@EE what can you offer?

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