O2

O2 Outage Map

The following outage map shows the most recent areas in the United Kingdom where O2 users have reported their issues and outages. If you are having an issue with O2 and your location is not listed, make sure to submit a report below.

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At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

O2 Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

O2 Issues Reports

Latest outage, problems and issue reports in social media:
  • JO ♡ (@jolaurenx) reported

    @O2 service is absolutely shocking! £120 a month for 2 phones we can’t use because EVERY call fails, texts don’t send and data is on E or 3G! Absolutely sick of it! All they tell you to do is restart your phone!! They’re off more than on because I’ve reset them that many times 😤

  • Tom Douglas-Walker (@Tomdw916) reported

    @O2 Hi I've recently taken out a contract with you but when I try to port my old number across using my PAC code I get an error. Can you guys help?

  • Claire Bills 🙋 (@clairelbills) reported

    @O2 wonder if you can help, got a phone on order online - been 3 weeks but showing as in stock in local store. If I went in could they provide it to me or do I need to wait until the ordered one comes? Thanks!

  • Priya Mulji (@PriyaMulji) reported

    @O2 Hi, I was just talking to someone (think his name was Mohammed) about leaving @EE and moving to you. Any chance someone could call me as I’m having major issues with calls on my current network

  • Paul Hubbard (@paulhsolihull) reported

    Moving 3 of my mobiles@contracts to @o2 was a mistake. Poor coverage at home and no response when raised. Dread dealing with them as they make it so hard.

  • Sarah LM (@Listy_Revival) reported

    @Lockey168 @O2 @Apple That's Apple for you. Move to an Android they last really well and do not have memory storage issues either.

  • Dami (@DamzelinEssex) reported

    I need @O2 to resolve this issue ASAP

  • Serena J Rushton 💙 (@RushtonSerena) reported

    @O2 Cannot connect to network- was told to use only specific roaming partners. They don’t work. Impossible to get through to o2 from abroad- the number I have found does not work. What is the number to call for pay monthly customers to call from abroad that works???

  • Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported

    @O2 Hi. I have requested my number swap from an o2 number to another 02 number. The number I’m keeping is now out of service but not changed over & I still have the number I don’t want to keep. As it still shows number on phone Do I receive a code or an email for the next steps

  • Jordan Dias (@jordandias) reported

    @O2 OK, but that is unhelpful. I need it for this weekend, hence buying from you, because your website promised a particular service level. You'd appreciate it is a failure to match what was promised.

  • A n d y (@MrAndyWatson) reported

    Paying near £200 a month with @O2 to have zero signal and 3G in Northern Ireland and Birmingham. Imagine having to buy a Vodafone pay and go SIM card. Not just my line friends/family also. A customer over 18 years on contract. Can other networks buy you out of contract?

  • Chris (@kristof_vaughan) reported

    @GarethTurpin @O2 We can decide what phone to use, when we want, but you still can't provide data connection at Bournemouth beach during the summer. Any more than about 100 people and it seems to fail to provide any internet service

  • Parit Shah (@PS_ACE) reported

    @O2 @O2 kinda pointless asking me to DM you so can help further and then not actually helping. I've sent all the security details you've asked for over a day ago and had literally nothing back from you.

  • Will Reed-Simons (@willreedsimons) reported

    Hi @SkyUK @SkyHelpTeam. Why am I being charged roaming fees by #skymobile when it uses the @O2 network (who dont charge roaming fees)?

  • Thys Paine (@djstrider2k8) reported

    @O2 so far pretty let down by the service. Order phone yesterday, pick store that has stock (13 miles away), text 30 minutes later, they have no stock. Call agent, go tomorrow and collect it, arrive at store, no phone even though they have the phone I want in stock. Genius plan


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