O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 95
London, England 52
Birmingham, England 12
Hackney, England 12
Manchester, England 11
Belfast, Northern Ireland 10
Southampton, England 8
Ashington, England 8
City of London, England 7
Glasgow, Scotland 7
Stoke-on-Trent, England 6
Northampton, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Southwark, England 5
Gosport, England 4
Southport, England 4
Gloucester, England 4
Nottingham, England 4
Keswick, England 3
Hammersmith, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • LogoRichard Richard Whiteside (@LogoRichard) reported

    Bought an @O2 Pay As Yo Go SIM card yesterday from local shop. Turns out £10 month bundle, not what I wanted. Spoke to your customer services, helpfully phone disconnected after 30 minutes. SIM card still "Not recognised on network"

  • SummerBlairx Summer Blair (@SummerBlairx) reported

    @Ryanwebber96 @EE @O2 Honestly does my head in, both mine and jlee’s signal is so ****

  • varshar88 Varun Sharma (@varshar88) reported

    @meg_b17 @O2 @virginmedia If you are already a customer you won’t get anything. I have spent ages on the phone and chat with them and they are just trying to get you to sign up to a more expensive and longer contract

  • TheMayo_Man_ Joseph Mayo (@TheMayo_Man_) reported

    @O2 I can't login into the my 02 app , I entered my email and password and it said it wrong but its not because I've used it before on a old 02 phone

  • lillegs85 Smithy 💙 (@lillegs85) reported

    @O2 Hello, is there a link you could pass onto me for chat, only I can't find one online anywhere. Unless this service is no longer offered.. Thank you.

  • PenguinLoop Michael Johnson (@PenguinLoop) reported

    @O2 hi, I've pre-ordered the Google Pixel 6 Pro as an upgrade to my existing O2 account. One thing I forgot to check was how do I keep my current mobile number? Sorry to trouble you.

  • thomas_bhoy Tommy Bhoy (@thomas_bhoy) reported

    So @o2 still haven't bothered fixing the phone network in the oban area no phone calls no 4g absolutely nothing we are paying for a service that's absolutely pathetic.

  • paul63384494 paul (@paul63384494) reported

    @O2 can somone please get back to me I have no working network can’t make or receive calls or text or use data trying to get help from @O2 is practically impossible I potentially have lost my job due to this and I have no way of finding out this is unacceptable

  • thomas_bhoy Tommy Bhoy (@thomas_bhoy) reported

    Since @o2 have merged with @Virgin the Mobile phone service has dramatically went down Hill, customer service is non existent it's typical of a Richard Branson company take your money and run they don't care about customers

  • kaceycastle Kacey lizzie castle ☆ (@kaceycastle) reported

    @O2 I’d like to cancel my contract then please as I’m not paying you anymore to never have signal I cannot justify paying you I have checked your network links and it’s says my signal is good so I’d like to cancel with you I’m fed up of not being able to ever use my phone out!! 😡

  • CumbrianCalv Calv (@CumbrianCalv) reported

    @DrGhettoSausage @O2 I'm giving 3 a chance to get it, I still prefer the network

  • MarcAitkenPhoto Marc Aitken (@MarcAitkenPhoto) reported from Bathford, England

    @O2 found out you’ve charged my 14 yr old son £120 for the last 2 months phone bill on a tariff that’s only £3 per month and was supposed to be capped last July so this could never happen again.. Turns out your agent capped my phone instead on an unlimited tariff? Over to you.

  • MrSchmeckles Mr. Schmeckles (@MrSchmeckles) reported

    @CraigSPAIN2 @O2 Glad I could be of assistance! Is there anyfing else I can help you with?

  • knives_are_cool i have knives in my house, for murder (@knives_are_cool) reported

    @O2 none of those numbers work while outside the uk. “my o2” has no option to solve my problem

  • LilybitOwens Lilybit Owens #istandwithjeremycorbyn (@LilybitOwens) reported

    @O2 seriously, your customer service over the last two weeks has been shocking. My partner has had to take hours out of work to chase you. Youre close to lossing 6 customers from our household if you don't step up. I'm not usually 1 to get pissy on twitter, but this is ridiculous

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