O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 33
London, England 27
Glasgow, Scotland 16
High Blantyre, Scotland 14
Manchester, England 10
Hammersmith, England 7
Halifax, England 7
Birmingham, England 7
Belfast, Northern Ireland 6
Airdrie, Scotland 5
Hackney, England 5
City of London, England 4
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
Southport, England 3
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
City of Westminster, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Todmorden, England 3
Southend-on-Sea, England 2
Southwark, England 2
Buntingford, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • cupraqueenuk Lissa (@cupraqueenuk) reported

    @O2 can you get your customer services people trained on what a Final Order certificate is please. I changed my passport with far less hassle than it's taking to update you lot

  • doggett_kieran K (@doggett_kieran) reported from Ipswich District, England

    @O2 so I make an insurance claim, which i pay for monthly and you can't replace it as not in stock, nearly 2 weeks waiting. Poor. I ring today to get told lines are closed, its 11:41 on a Monday. Poor. What have you to say

  • lukescarif beth 🫧🌟 (@lukescarif) reported

    @O2 i know i just talked to the chat bot but it said i had to get the app or phone 202 to contact the customer service

  • BuzzHouston27 Graham Houston (@BuzzHouston27) reported

    @O2 hello my iPhone is saying there is a cellular issue connecting to the O2 network… is there an issue with the network??

  • jpd3_jim Jim 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇺🇮🇹 (@jpd3_jim) reported

    @O2 Seriously thanks but I’m not on insta or facebook. If your resolution team can’t even return a call then I don’t have much faith in FB.

  • lukescarif beth 🫧🌟 (@lukescarif) reported

    @O2 i cant contact you on other channels because i cant get the app and i cant phone as i have no signal which is what i want help with

  • pecdwoodbury Paul (@pecdwoodbury) reported

    @O2 @GreggsOfficial voucher is garbage (and wasted) if venues can say "ah we don't do that", which they often do (incl Welcome Break Newark, not mentioned as any exclusion on the app) - just make them all accept it?

  • irish_Shawol RES9 🎮🧟 (@irish_Shawol) reported

    @O2 help me, help me with my bill. I literally can’t do anything, I can’t pay anything because my phone is cut… PLEASE HELP ME.

  • JurgenPls MyWifeSheDie (@JurgenPls) reported

    Just helping the grandparents set up their new @O2 account but now everything is packed in to the joint ID with @virginmedia and the whole thing is a shambles. Multiple verifications not working. They never would've figured it out on their own. Bin the lot and switch provider.

  • jpd3_jim Jim 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇺🇮🇹 (@jpd3_jim) reported

    @O2 why are you even on X/Twitter since this is your reply to everything. “Due to system limitations we're unable to support any further conversation via Twitter/X. We're sorry for any inconvenience caused. “

  • VAUGHANutd VAUGHAN (@VAUGHANutd) reported

    Hey @O2 why is your coverage in Devon getting WORSE? Every month it’s getting worse and worse. Why would anyone from here want to stay with you when you provide such a TERRIBLE service? Please tell me what’s going on because i can’t even send a WhatsApp message.

  • DarlanCumape Darlan Cumape (@DarlanCumape) reported

    @O2 Don’t allow me to sign in

  • BabyMazizzi Marium Saeed (@BabyMazizzi) reported

    @O2 Hi there, please can I have some help. I have tried to use some O2 Vue Pass vouchers to book a film. I’ve been told that the vouchers are not valid for the film. Please can I have a refund as I’m not able to buy tickets to watch the film at full price without one. Thank you

  • wwfcrhys Rhys 🐺 (@wwfcrhys) reported

    @Russ10784945 @O2 Oh mate. The Jeff Shi of internet providers, they just don’t care. I went in once and complained and was told it was because the 5G towers got burned down during Covid. Didn’t realise they were O2 specific.

  • MavyMave What is it the braids (@MavyMave) reported

    Never realised how bad my @o2

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