O2 Outage Map
The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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K-Bear (@Only01KA) reported@O2 O2 customer service on the phone sucks.. never going to use O2 ever again.
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Mickey Richards (@mfrdrums) reportedLiterally sick and tired of @O2 Our area has had zero/10% signal in months. Apparently all is well with the transmitter! Terrible service. They did give me a £10 credit, but I still can't make a call more than a minute without it dropping out. #sortitout #o2
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ᴾᴬᴮᴸᴼ (@PauItommo) reportedSort your 4G signal out in Aigburth. It’s ******* shite @O2 Nice one.
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L3W1S (@ItsLew1s) reported@O2 Hi, is it possible if you could help me change the DOB of my account please ?
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Richard Goulden (@richard_goulden) reported@O2 I need to cap my daughters data allowance. You ask us to live chat you yet there is never anyone available. What to do ?
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Ben Heath ☘️ (@BenHeath2021) reported@O2 is a shambles of a network and company with customer service like it’s from an Egyptian market #YouBuyCheapCheap #****
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Jane Eccleston (@jane_ctid) reported@O2 why do your call agents keep cutting customers off? Phoned three times today, taking 50 minutes each time through to Retentions, refused access to escalate a complaint - poor customer service - let’s cancel the direct debit payment see if that get your attention
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Nils R (@Nillm8tic) reported@O2 terrible service especially 4 new customer. On hold for 40mins yesterday whilst operator checked something. Hung up in the end. Today call transferred, gave up after 20 mins. Not even hold music so didn't even know if in q. Bad service!
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Alia Malik (@aliamalik) reported@O2 Hi yes but this issue hasn’t been resolved for over 2 years now. I can’t continue to pay for a service I can’t avail. I’m going to move to another network provider as over 2 years is unacceptable by all standards of the book.
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🔴 Sammo 🔴 (@jamessammut90) reported@O2 called about coming to the end of my contract and going sim only, was cut off shortly after speaking to someone, now cannot get through again, help
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A i l i s h M a y (@ailishsTARDIS) reportedHi @O2 I’ve just received my 5G Sim in the post but am having trouble setting it up. How do I resolve this? Thanks in advance.
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Matt Stollery (@matthewstollery) reported@O2 Your phone lines are awful, all i'm getting is white noise
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Richard Goulden (@richard_goulden) reported@O2 Thanks she is on pay monthly yet when she uses additional data we get charged more can someone help
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Mick B (@Aussiemwjbyrne) reported@O2 I’m in Ireland at the moment and I topped up my pay as you go uk phone through PayPal and I got a text message to call 4444 and put a pin that was sent to me but When I call it just won’t connect! Can you help please
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Rachel McConnell (@Minette_78) reported@O2 hi, have had no signal since Monday where I live, how can I get this resolved?
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