O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 29
Blackburn, England 23
Glasgow, Scotland 13
Manchester, England 12
Birmingham, England 8
Belfast, Northern Ireland 7
Gloucester, England 7
Southport, England 5
Hammersmith, England 5
Halifax, England 5
Todmorden, England 4
York, England 4
Faringdon, England 4
Reading, England 3
Southwark, England 3
Swindon, England 3
Batley, England 3
Oldbury, England 3
Southminster, England 3
City of London, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Hackney, England 3
Barnet, England 2
Northampton, England 2
Nottingham, England 2
Stockton-on-Tees, England 2
Lancaster, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MADSDarren Darren (@MADSDarren) reported

    @O2 Extremely poor customer service from O2. Upgrade due last year, attempted to upgrade recently but it was placed on hold due to a “technical error” (confirmed multiple times BY YOUR TEAM). When we tried to cancel instead, told we owe £400 and no resolution offered.

  • jamiesmith2617 jamie “the scale tech” smith (@jamiesmith2617) reported

    @O2 @Crdv3 My monthly bill has gone up by £10 also, been with o2 over 20 years! Not had any kind of long customer benefits or reductions. Will not be upgrading with them next time

  • TheLimpingMerc THE Rev. Quantum Bigfoot ♿️ #FLTG OG Anti-RGB OAP (@TheLimpingMerc) reported

    Can’t wait until all my contracts/device plans are up with @O2 as the new app is absolutely terrible (5 emails all basically same thing to fail on last one) & prices are absolutely atrocious! Will def be moving to better deals for sure…

  • drunkensquib Em (@drunkensquib) reported

    @O2 That’s not the issue, the issue is my service is restricted with paying twice. Partners phone is the same! Is there an ongoing issue ?

  • JawadBashir97 Jawad Bashir  (@JawadBashir97) reported

    @O2 Hi, I am having a on going issue with setting up my mobile service for my Apple watch ultra 2 since the 24th of December, making it exactly 4 weeks now. I have spoken with customer service through the phone every week.

  • yvetteTerf yvette ultra terf👀 🦖🏴‍☠️🇬🇧🇮🇱 (@yvetteTerf) reported

    @O2 keep having phone calls , suspected spam. Call centre telling me that I need a new sim due to 5g network. Very persistent

  • JohnTillUK John Till (@JohnTillUK) reported

    @O2 To be honest I don’t want to waste any more time, it’s just disappointing as a customer of 29 years and a strong brand advocate, to see a previously great service slowly go down the pan.

  • SaintlyChild 🏆Auld Yin🏆 (@SaintlyChild) reported

    @O2 Tried all that. Got various useless people from the Philippines to South Africa. How about you just try a little bit of customer service. And try and contact me.

  • tractor_blue Tractorgal Always 💙💙🍺🍺 (@tractor_blue) reported

    @O2 Your new app is bloody awful. Cannot see how much I’ve used on my phone with the competitions I’ve texted in, so I roughly how much my bill is going to be in February, shambles!!!

  • axiom68 arcadian (@axiom68) reported

    @O2 Hi O2. I have asked Honor to respond to serious issues with their phones. They have fobbed me off to the point where I became more colorful with language. They are using this as an excuse to block me. You provided this phone so I need your help with a formal complaint.

  • RJProduction3 Andy (@RJProduction3) reported

    @ca1haT @O2 Don’t hold your breath Helen , I’m 10 weeks on and still chasing for a resolution. After 8 weeks you can complain to @cedrsays . Since August the customer service has been awful

  • 295_c_295 💎 (@295_c_295) reported

    @O2 Hi please check DM. Over 2 weeks with no phone and no help from your customer service team!

  • teejwxm TJ (@teejwxm) reported

    @O2 @bennybroadbean Yes, of course. It says there’s no issues but there clearly is. We are just going round in circles here.

  • ca1haT Helen Thorpe (@ca1haT) reported

    Come on @O2 what has happened to your customer service? I escalated a complaint to your complaints service and not even an automated acknowledgement!

  • Andy_Woods82 ANDY82 (@Andy_Woods82) reported

    @O2 I’m genuinely having the worst experience with you as a customer stuck abroad. I’ve never been so stressed trying to contact a company. 20+ years as a customer, it’s time to leave

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