O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 33
London, England 27
Glasgow, Scotland 16
High Blantyre, Scotland 14
Manchester, England 10
Hammersmith, England 7
Halifax, England 7
Birmingham, England 7
Belfast, Northern Ireland 6
Airdrie, Scotland 5
Hackney, England 5
City of London, England 4
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
Southport, England 3
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
City of Westminster, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Todmorden, England 3
Southend-on-Sea, England 2
Southwark, England 2
Buntingford, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • letsdanceuk3 ChrissyS (@letsdanceuk3) reported

    @O2 you told me I could have £50 credit for the terrible service/signal! Why have I just had a bill of £20+ for this month #terriblesignal #terriblecustomerservice @o2businessuk

  • agibby76 Gibby 🧨 (@agibby76) reported

    @O2 customer support is woefully bad

  • haslett_jeremy Jeremy Haslett (@haslett_jeremy) reported

    @O2 you are impossible to contact by phone, your email support is closed! Why are you trying to take over £500 out of my bank illegally? Contact me urgently! Thank you.

  • _riks_tweets_ Rik (@_riks_tweets_) reported

    @O2 I renewed my contract with you and instead of Disney+ I asked for o2 inclusive zone (available in US) I’m here and I can’t use my phone and I can’t contact you via support chat.

  • WheatoMan Mark Partridge (@WheatoMan) reported

    @pmdv77 @EnglandRugby @O2 He's been very good every other game I've seen him and apart from a charge down I don't think he was to bad. The replay of the early knock on showed he didn't actually touch it and the ball wasn't out when he got caught after that.The intercept was just a poorly planned move imo

  • thebigdaddy76 lee daniel payne (@thebigdaddy76) reported

    @O2 thanks for ruining my world cup with your shite signal!! How can i have 5 bars on 4g+ and still cant watch england on the @bbc iplayer!!! Joke 🤦

  • Craig_Pickerill Craig Pickerill (@Craig_Pickerill) reported

    @giffgaff Much prefer it if you put pressure on @o2 to sort coverage issues out around Stockport, or I’ll be switching to @EE.

  • KenixKel Dom Anderson (@KenixKel) reported

    @O2 @jet2tweets You'd be better using the money to fund your customer service team who aren't answering any form of communication that I can see.

  • org_scp STOPCOMMONPASS ❌ (@org_scp) reported

    @JUULESY @O2 Submit a formal complaint to o2 & threaten them with the @ICOnews if they don’t stop staring customer information with the Govts ‘Situation Room’ also known as SitCen. They’ll say the data is ‘fully anonymised’, but how do customers know that for certain.

  • matthewwarren42 matthew warren (@matthewwarren42) reported

    @O2 why is your network in Plymouth so poor? Had one of your customer service teams ring me and was not interested in the slightest and just said “oh well we can’t guarantee good networking everywhere “.

  • AmeliaElton Emily Kay - Writer (@AmeliaElton) reported

    @O2 my partner took out a phone contact with you a few months ago and barely has had any signal unless he is at home connected to the WiFi. This is ridiculous, the phone is just a glorified calculator unless on WiFi. Should have stayed with EE.

  • WonderWoman2208 Keely & Barry Q (@WonderWoman2208) reported

    @O2 customer services an absolute joke stolen phone new sim that does not work so u send a text to the stolen phone and hang up on calls 😡

  • Trulyshocking Truly Shocking (@Trulyshocking) reported

    @o2 if my address with you is ‘ab12de’ but with @virginmedia it’s ‘ab1 2de’ Will this cause an issue with volt activation?

  • sjmjarvis Sarah JM Jarvis (@sjmjarvis) reported

    @O2 Hi @O2. I have cancelled it now. I think perhaps this was part of the problem but the instructions really aren’t clear. I think the free period ran out either Sat or Sun. Just hoping I don’t get charged as cancelled this morning!

  • ianpyeiseboe ɪᴀɴ ᴘʏᴇ (@ianpyeiseboe) reported

    @O2 Your service isn’t fit for purpose. It’s been like this for months in and around Widnes. For me and other o2 users. Shocking

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