O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Blackburn, England 27
Glasgow, Scotland 24
High Blantyre, Scotland 14
Batley, England 12
Halifax, England 10
Hackney, England 10
Hammersmith, England 9
Birmingham, England 7
Manchester, England 6
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Bristol, England 5
Leeds, England 5
Oldbury, England 4
Airdrie, Scotland 4
Sheffield, England 4
Colchester, England 3
Reading, England 3
Belfast, Northern Ireland 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3
Hayes, England 2
Workington, England 2
Plymouth, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ChloeWD38 Chloe Marie WD (@ChloeWD38) reported

    @epilepeclectic @O2 I was a loyal o2 customer for 20 plus years. I ended my contract and went with @ThreeUK because they upped my monthly contract and wouldn’t change it, customer care since has been awful trying to pay remaining balance of £5 something and getting threats in the post!

  • sophiecopeland0 Sophie Copeland (@sophiecopeland0) reported

    @_blackledge @O2 Just want signal nothing more

  • davepakey71 Dave Pakeman (@davepakey71) reported

    @o2 you’ve got to be the worst network provider in the history of mobile phones 😡 & the last to roll out 5g across the uk I’ll expect my free gift next week since I’ve been a customer since 2004 & have had nothing apart from calls dropping off all the time

  • mike9001985 Michael (@mike9001985) reported

    @O2 how many months is it going to take you to fix the mast at NG95HN 2 months have passed and i keep getting texting were trying our best.... Theres a few bushes in the way at best!! BLOODY SORT IT

  • paulrossi1988 Paul Rossi (@paulrossi1988) reported

    @O2 Reset my network settings and it was great for about 15 minutes…

  • andrew_saval Andrew Ferguson (@andrew_saval) reported

    @JackEd84283152 @Techusiast @O2 Any news from O2? This delay is very poor

  • davepakey71 Dave Pakeman (@davepakey71) reported

    @o2 yet again no signal & still waiting for a call back

  • _blackledge Blackledge (@_blackledge) reported

    @sophiecopeland0 @O2 @O2 can you send someone out to fix the mast in WN4 right now because Sophie from Ashton isn’t happy

  • pimpmytweeting Jo 🇬🇧 (@pimpmytweeting) reported

    @O2 ‘customer service’ and I use the words loosely, is quite possibly the worst company ever, when it comes to solving a problem. (My sons phone) I would rather chew my own kidney and then stick pins in my eyes before I take out a contract with them. Thank god I’m with @EE 👍🏼

  • benfitter Ben Fitter-Harding (@benfitter) reported

    @VodafoneUK @O2 there continues to be no service in the middle of Canterbury high street on the network that O2 provides for both of your customers.

  • rhianna_joseph Rhianna Joseph #PrayForDemi ❤️ (@rhianna_joseph) reported

    @Jarners @O2 @Jarners if an device plan contract. The device has to be paid off in full before the customer can leave O2. If it’s an SIM only plan you have to give 30 days notice in order to leave.

  • CCp3_CCp4 C&C Cullen (@CCp3_CCp4) reported

    @O2 Hi, o2 signal not so good at home for the past while, was reading about Wifi Calling, says it's active on the MyO2 app, but inside my phone's service menu the option is greyed out. Can you help please?

  • sophiecopeland0 Sophie Copeland (@sophiecopeland0) reported

    @O2 Not bothered about 10 free holidays I just want data and signal, havent had any for nearly 2 weeks

  • lancslawn Lancashire Lawncare (@lancslawn) reported

    @davepakey71 @O2 They are abysmal around Preston. Cannot get any signal at all whilst watching @pnefc yet both sons with different providers have no problem at all.

  • paulrossi1988 Paul Rossi (@paulrossi1988) reported

    @O2 Texts and calls are fine but the data is slow/non existent. Even the MyNetwork app is saying I have no connection! I have an iPhone 12 Pro

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