O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 49
London, England 39
Glasgow, Scotland 9
Birmingham, England 9
Manchester, England 8
Belfast, Northern Ireland 8
Gloucester, England 8
Hackney, England 7
Southwark, England 6
City of London, England 6
Stoke-on-Trent, England 5
Southampton, England 5
Faringdon, England 5
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Barnet, England 3
St Albans, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3
Batley, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Swindon, England 3
Southminster, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MrInnesSmith MrInnesSmith (@MrInnesSmith) reported

    @O2 I am. And I'm assuming this is an automated message as tonally, and in content, it fails to respond appropriately to my tweet. So again, what's @O2 's policy on cancelling contracts when a customer dies? Can you do better than Vodaphone? Do you do better than Vodaphone? Curious.

  • codeine_od Craig (@codeine_od) reported

    @O2 Currently abroad, and my O2 device isn’t connecting to any of the local networks. Support keeps asking me to remove my eSIM and try it in my partners device 🙈. Any help here please?

  • Casual_Aces Cormac (@Casual_Aces) reported

    @O2 My number hasn't moved over to O2 but I've lost signal on my old sim. Any ideas?

  • mhoney1234 Producer (@mhoney1234) reported

    thinking about getting a contract with @O2 ? DONT! Placed an order on Friday. 5 hours of phone calls later telling me to “stay in” your phone will be delivered despite the tracking saying DPD didn’t have the item - I’m still no further forward. Taken my money no issue though.

  • EmmaTaylerPro Emma Tayler (@EmmaTaylerPro) reported

    @O2 Not helped I’m afraid, still slow 😔

  • JoJo_P_87 ˜”*°•.˜”*°• JoJo •°*”˜.•°*”˜ (@JoJo_P_87) reported

    @O2 anyone going to help?

  • elenab6121 Elena (@elenab6121) reported

    @O2 why is the net work so bad I can’t even use my phone at all and nothing loads paying for something I can’t even use ?

  • SimonAlexxx Simon (@SimonAlexxx) reported

    @EE recommended upgrade is £20 more expensive than my current plan… looking after customers as always 🙄 @O2 or @VodafoneUK might be getting a new customer shortly! EE have zero loyalty benefits for its customers.

  • ben_is_god Ben Exotic (@ben_is_god) reported

    What grinds my gears is we went on a rural villa holiday to spain, middle of nowhere in the mountains. Full 4G & superfast internet. I live just outside a large town and can’t even make a call because of such poor signal. @O2 don’t even get me started on broadband! @OpenreachHelp

  • Kiszcat Kisz (@Kiszcat) reported

    Hey @O2 I need to ask a question but I can't get the chat function to work. It's taking me round in circles between the My O2 app and browser. Can anyone help me?

  • RoofTopBetty TurboTurtle (@RoofTopBetty) reported

    @O2 how can I speak to someone about roaming issues in Corfu. Your chat function on the app is closed.

  • _polomarco 𝐌𝐀𝐑𝐂𝐎 (@_polomarco) reported

    @O2 I am sick to death of having no signal 🤬

  • adyf44 Ady Fearn (@adyf44) reported

    @O2 I’ve upgraded a couple of weeks ago to a 13 Pro. Today I’ve had a pop up message on my phone saying 4G calls have been disabled. I now have no signal and unable to use my phone. Why has 4G been disabled?

  • JonMagicman Jon Pepper (@JonMagicman) reported

    @O2 Plus your credit file referrals team, who say they'll come back to me within 3 working days, have still not replied 6 working days later. Someone needs to call me asap before I have no choice but to take it further as you've put my life on hold for a bill I never owed! 2/2

  • socamoves Soca Moves (@socamoves) reported

    @O2 I wonder if I’ll ever win one of your prizes? Or is it just a fix for me to keep checking the app? #neverwinanything #jet2holidaysisitafix #showmethewinners

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