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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bognor Regis, England 2
Blackburn, England 105
London, England 17
Lakenheath, England 1
Hackney, England 5
Aylesbury, England 1
Alexandria, Scotland 1
Halifax, England 4
Newton Abbot, England 1
Burntwood, England 1
Norwich, England 1
Brighton, England 1
Ruislip, England 2
Frome, England 1
Liverpool, England 1
Rochdale, England 2
Horsham, England 1
Colchester, England 3
Manchester, England 4
Didcot, England 2
Birmingham, England 3
Batley, England 2
Hove, England 1
Dagenham, England 1
Bristol, England 4
Hammersmith, England 4
Stafford, England 2
Sleaford, England 2
Wakefield, England 1
Penzance, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ruben_tita
    Ruben E Tita (@ruben_tita) reported

    @O2 @GooglePlay How can one obtain the correlation ID for transactions that are fraudulent? I am tired of being based between the customer support of both, with neither providing actual support. It’s completely unacceptable.

  • Weezyblaze77
    Blaze 3D (@Weezyblaze77) reported

    @O2 It's been over a month since my number was compromised and my account closed. I've received conflicting information from different teams and still have no resolution. This number is linked to all my essential services. I deserve answers. @OmbudServices @CommsOmbudsman

  • stevewoolhouse9
    steve woolhouse (@stevewoolhouse9) reported

    @O2 yet again shocking service. Why do we bother to pay our bills. The customer service is just shocking and my phone is yet again dropping out as their are issues

  • untidysue
    sue evans (@untidysue) reported

    @O2 why can’t i suddenly receive texts from organisations. This problem only started this week. iPhone 13 been on o2 for years. It’s not my settings. Any ideas please?

  • william15613095
    williamsmith (@william15613095) reported

    @ArturoGatti07 @O2 Join the party, been trying to get my issue fixed to get back into my account but no luck

  • JohnnyFocal
    Jon Thompson (@JohnnyFocal) reported

    Ok - what has @o2 done to fix their mistake of trying to improve my service by cutting me off? Absolutely nothing - ultimately useless

  • garynetchells
    𝕁𝕠𝕣𝕕𝕪 (@garynetchells) reported

    @O2 You’re joking…right?! It’s not a handset issue - it’s a rubbish network and infrastructure issue!!

  • Nicole_90xx
    Nicole Black (@Nicole_90xx) reported

    @nickrenshaw5 @O2 @ajgbarnes I've got an issue last couple of days and never had a problem seems to be issues in certain areas they need to get this resolved it's messing things up

  • pooliemadone84
    Craig Turnbull (@pooliemadone84) reported

    @O2 why is it no matter where I am in the uk there’s always a problem with streaming or phone signal! You’re supposed to be the best coverage out there but it’s a daily occurrence

  • cbHatternew
    cbHatter (@cbHatternew) reported

    @O2 @ajgbarnes Have no idea how this came up on my timeline, but ******* @O2 if you look at this guys posts, he’s a serial ******* moaner…..ignore him

  • MattHuddyHudson
    Matt Hudson (@MattHuddyHudson) reported

    @DiscoEnergy @O2 After 20+ years I'm just considering going to take out a deal elsewhere . Can get a better deal being a new customer .

  • Uncle_C_J
    Chris (@Uncle_C_J) reported

    @xxxxminniex @O2 This happened to my elderly mum, too! A few months in a row. I kicked off with O2. They did help out and refund a good chunk of it. Then I put a spend cap of £0 on. It stops all the premium rate things like this happening.

  • RealAJG7
    Al (@RealAJG7) reported

    Having to buy a ticket cause @O2 ******* awful service means you can’t get into your train app in the middle of a major city in the uk, utterly useless *****

  • Dholderd
    Daniel Holder 👋🏺 (@Dholderd) reported

    @O2 my signal lately and Internet on my phone seems to be really poor and slow the last few weeks!!

  • Frugal_ways
    Deano... (@Frugal_ways) reported

    @humantorch1036 @O2 @Ofcom Unless an issue is happening to a certain number of people, watchdogs, official bodies, etc. Do nothing. So they just plod along, counting numbers, with little to offer. Also, there is no such thing as, "An independent watchdog/official body" - they are in each other's pockets.

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