O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Summer Blair
(@SummerBlairx) reported
@Ryanwebber96 @EE @O2 Honestly does my head in, both mine and jlee’s signal is so ****
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Smithy 💙
(@lillegs85) reported
@O2 Hello, is there a link you could pass onto me for chat, only I can't find one online anywhere. Unless this service is no longer offered.. Thank you.
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Tommy Bhoy
(@thomas_bhoy) reported
Since @o2 have merged with @Virgin the Mobile phone service has dramatically went down Hill, customer service is non existent it's typical of a Richard Branson company take your money and run they don't care about customers
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United Flag Designs
(@UFD_OX) reported
@O2 I take it 3 messages since 9am is acceptable customer service?
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Charles Frake
(@charliefrake) reported
Hey @O2 Can you help me with something??
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Julie Pirone 🏴🇬🇧💙
(@juliepirone70) reported
@O2 my signal is down again second time this week and 4 times over last fortnight. You say your mast is down. Not helpful for us working from home,from a 25 year long standing customer and former employee. #Isittimeforchange
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Nilla
(@Ladytelp) reported
@O2 is there any problem with the service in nn14 area? I've not had any service for about a week now. Missed several important calls and not been able to send any txt or use my data!
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Steven Kessel
(@kessguv) reported
@O2 @Ofcom Talking about this subject. Sent my phone to 02 recycle. Said 260. Expected something close. Offered 50. They said my camera phone was broken. It was not. They sent it back and working ok. Is this allowed ?
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paul
(@paul63384494) reported
@O2 can somone please get back to me I have no working network can’t make or receive calls or text or use data trying to get help from @O2 is practically impossible I potentially have lost my job due to this and I have no way of finding out this is unacceptable
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Lilybit Owens #istandwithjeremycorbyn
(@LilybitOwens) reported
@O2 seriously, your customer service over the last two weeks has been shocking. My partner has had to take hours out of work to chase you. Youre close to lossing 6 customers from our household if you don't step up. I'm not usually 1 to get pissy on twitter, but this is ridiculous
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sparky 🏴
(@MarkShe68748928) reported
@O2 if you don’t sort the 💩network issues out then I’m going to stop paying you,I’m fed up with have to switch off my phone off 5 times in 30 minutes just to use my data!!!i couldn’t speak to my daughter tonight for 30 minutes with out turning my phone off & on 3 times 😡
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Richard Whiteside
(@LogoRichard) reported
Bought an @O2 Pay As Yo Go SIM card yesterday from local shop. Turns out £10 month bundle, not what I wanted. Spoke to your customer services, helpfully phone disconnected after 30 minutes. SIM card still "Not recognised on network"
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Rosita
(@CozyRosita) reported
@O2 I just did it and still not working! I did that rebooting everyday and still does not work. Every time I called the help centre, staff said give 24 hours sim should be working. Now it is 96 hours, nothing works. Officially sent written complaint to 02 last night too.
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Joseph Mayo
(@TheMayo_Man_) reported
@O2 I can't login into the my 02 app , I entered my email and password and it said it wrong but its not because I've used it before on a old 02 phone
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ArtOfTheNerd (needs love)
(@NameOfTheMaster) reported
Ever since I got my Z Flip, I can't get rid of the voicemail notification. I've tried every solution Google has supplied, but it keeps returning... Any help @SamsungUK @SamsungMobile @O2 ?
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