O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Blackburn, England 23
Glasgow, Scotland 13
Manchester, England 12
Birmingham, England 8
Gloucester, England 7
Belfast, Northern Ireland 6
Southport, England 5
Hammersmith, England 5
Halifax, England 5
Todmorden, England 4
York, England 4
Faringdon, England 4
Southwark, England 3
Swindon, England 3
Batley, England 3
Oldbury, England 3
Southminster, England 3
City of London, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Hackney, England 3
Northampton, England 2
Nottingham, England 2
Stockton-on-Tees, England 2
Lancaster, England 2
Rochdale, England 2
Stoke-on-Trent, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • eeeeebcux cocolatina (@eeeeebcux) reported

    @O2 i spoke to an advisor about upgrading. She was supposed to call me yesterday and didn’t. Do customer service reps take notes so that I can speak to someone else?

  • jamesdude11 J (@jamesdude11) reported

    @O2 Hi O2 - does the Moto G8 Power support 4G Calling on O2? Thanks

  • jammie82uk jim (@jammie82uk) reported

    @O2 Hi, just wondering if O2 actually want my business? My port in was supposed to happen today by 6pm after been trying to get it done for a week!!!!! I am currently having to pay for 2 contracts (my old network and O2) due to O2’s incompetence

  • sungrad sungrad (@sungrad) reported

    @VodafoneUK hey, been having home broadband issues for a few hours. Disney, Netflix and YouTube all refusing to load, and even your website is taking ages - I've had to drop back to @O2's 4G. What's up?

  • Miss_Fairytalee ♡Kazza♡ (@Miss_Fairytalee) reported

    I am having so many problems with my phone and I just rang @O2 and I swear his words were "If we can't fix it, go to another provider but still pay the bill." I have never in my life heard a company say that. He was rude and I am shocked. I've been a customer for 10+ years.

  • saulhxmer SH (@saulhxmer) reported

    @O2 get someone to call me. Your automated service won’t put me through to an agent.

  • GarethSmith19 Gareth Smith (@GarethSmith19) reported

    @O2 hi. Trying to top up a new PAYG mobile viay O2 and by calling 4444 but system keeps declining the transaction. Cards used have money. No idea what is wrong. Can you help

  • MiBz0r Lee MiB© Exley (@MiBz0r) reported

    @O2 Fixed, finally. Not good that customers have had this issue for at least the last 7 days.

  • Craig_bellshaw Craig Bellshaw (@Craig_bellshaw) reported

    Had a good chat today on WhatsApp with @O2 where they explained it doesn’t matter if you’ve been with them 10 minutes or 10 years, the offer you get is the same. Who said customer loyalty matters? Maybe @vodaphoneuk would value my custom more... #loyalty #10years #disappointed

  • Adurrrrm Adam Kelly (@Adurrrrm) reported

    When you order a cheeky @O2 sim for your mother because it’s cheaper to call someone on the same network ;-)

  • KerrieAHughes Kerrie Hughes (@KerrieAHughes) reported

    @O2 Having now explained the situation 6 times to various O2 team members, you’ll forgive me if I hold no value or confidence in your wanting to help. You can tell me how I’m able to escalate a complaint though please.

  • TelefonicaUK Telefónica in the UK (@TelefonicaUK) reported

    Don’t miss out! 🙌 Bubl’s here to help get the nation back on its feet! 🤖 @O2’s new ad focuses on putting customers first, with low offers on the latest tech. 👇

  • Flamingo_code Steph (@Flamingo_code) reported

    @O2 You need to make this clearer though. I was told by customer services anyway that once the number is ported you would have lost any credit. My sim card says the last chance to top up was 19th, received the sim only yesterday.

  • j190582 James the .... (@j190582) reported

    @O2 I have a pay as you go phone and you have cut it off due to the global pandemic I have been stuck at home and didn’t need to use it since the being of 2020 now the £20 credit has gone I can’t use the number please help I can’t afford to lose that credit

  • KandyKandy2013 Kirsty (@KandyKandy2013) reported

    @O2 you are doing work in the area and it says we should have calls and intermittent 3g but there's been absolutely nothing for 2 days now and it says it won't be finished until 26th but we're getting no signal at all??

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