O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 82
London, England 46
Hackney, England 12
Manchester, England 11
Birmingham, England 10
Glasgow, Scotland 9
Belfast, Northern Ireland 9
Southampton, England 7
Gloucester, England 7
Stoke-on-Trent, England 6
Southwark, England 6
City of London, England 6
Maidstone, England 5
Faringdon, England 5
Aberdeen, Scotland 4
Ashington, England 4
Gosport, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Hammersmith, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • regency31 rachel green 🕷 (@regency31) reported

    @O2 @peterkay_co_uk Bought tickets the last time only to be let down not again

  • mthepalacefan Emma Norton (@mthepalacefan) reported

    @O2 how many more months til you fix my phone signal? Once again, after a couple of days working, it is offline. No compensation, no service. Can't even call you to complain. Awful

  • Aligill79 Alison Gill (@Aligill79) reported

    @dr_lungs @O2 This is awful…

  • N_3_M_Z N 3 M Z™ (@N_3_M_Z) reported

    @O2 I’d like to know why I’ve just had to pay anything considering I’ve had a contract with you for half of my life and never missed a payment as it’s a direct debit how can I owe you money when you take it out of my bank every month?

  • IestAth Ath Iest (@IestAth) reported

    @O2 Can you have someone who speaks English email me? I’ve been trying for 3 days to sort out a billing problem on your end and I’m getting nowhere through the in app chat. It’s getting ridiculous now.

  • Ceris8 Ceris (@Ceris8) reported

    TV advert for smartmeters… @BritishGas Got one…. Doesn’t “compute”…useless Hasn’t worked since local @O2 mast went down…which is still a farce. You’ve got a lot to answer to @O2

  • mthepalacefan Emma Norton (@mthepalacefan) reported

    @O2 Let's hope they perform better than your network.

  • DaveMJo1 Dave MJ (@DaveMJo1) reported

    @_Brian_Hunter @O2 Good luck Brian, O2 are by a long way the worst mobile phone operator I have ever used. I finally got rid after they tried to charge me £900 for a phone I had neither ordered or received, even in this situation it took 3 months to sort out.

  • paulpresenteruk Paul Hulse (@paulpresenteruk) reported

    @O2 I placed an upgrade order for the iPhone 14 Pro Max a few days ago which is out of stock! Iv now changed my mind on the phone and contact to cancel the upgrade! Yet every advisor i speak to tries to convince me to go through with the upgrade and when i decline they cut me off

  • Writer53 Trish (@Writer53) reported

    I have been with @O2 since they first started-that is decades- but that relationship ends at the end of my current contract- I have today experienced the most dreadful customer service. I can only apologise to O2 for being someone who expected customer care-mea culpa.

  • alexgoodman101 Alex Goodman (@alexgoodman101) reported

    The worst experience from @O2 of my life. Can’t receive calls or texts after port last week. No one able to resolve after phoning every day. Can’t even leave to go back to EE as pac codes can only be texted (which I’m not receiving). Feel trapped and no one taking ownership:(

  • Gazbowski Gary Masters (@Gazbowski) reported

    @O2 Haha I don't need a "network help guide" to tell me that I can't get a signal in loads of places where I used to be able to.

  • CharlotteHearn Charlotte Hearn (@CharlotteHearn) reported

    @RachaelLinton4 @O2 Hello, did you ever get this sorted? I’m currently having the same issue, done this for my mum nearly two hours ago and they’ve taken the money but haven’t activated the rolling tariff! 😬

  • bertkatie bertkatie (@bertkatie) reported

    @O2 help. I’ve had an awful experience . I’ve been with you for 20 yrs and about to cancel. You sent me a damaged like new handset and 2 weeks later and 8phone calls it’s not sorted.I’ve made a complaint and had no response and been promised calls backs and they dont call.

  • thfclewis Lewis (@thfclewis) reported

    @O2 are the worst provider, useless customer service and straight up liars

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