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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Birmingham, England 12
Chester, England 1
London, England 31
Hackney, England 13
Batley, England 6
Halifax, England 8
Reading, England 1
Harlow, England 2
Rhyl, Wales 1
Cleator Moor, England 1
Hammersmith, England 14
Glasgow, Scotland 19
Weston-super-Mare, England 1
Southampton, England 1
Canvey Island, England 1
Uxbridge, England 1
Plymouth, England 3
Northampton, England 1
Barnsley, England 1
Sheffield, England 4
Gillingham, England 1
Bristol, England 2
Swindon, England 1
Crawley, England 1
Royston, England 1
Bridgend, Wales 1
Newmarket, England 1
Doncaster, England 1
Andover, England 1
Chesterfield, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • kendrickswillow
    honey ౨ৎ ⋆˚꩜ ⋆ .˚🐞 (@kendrickswillow) reported

    hi @O2 i am still owed £659 for an iphone i bought from you which never got delivered which i requested a refund for, in APRIL. countless times i have called, gone into multiple of your stores and still nothing has been advanced please i am a 21 year old student thanks

  • aaronlake629
    Aaron Lake (@aaronlake629) reported

    @BluesnJazzxx @O2 The app is awful at the moment forever having to put your password in it’s just rubbish now

  • Veleta2000
    Rosaura Guzman Diaz (@Veleta2000) reported

    @O2 My roaming uk-spain is not working.

  • Leanne07Leanne
    Leanne (@Leanne07Leanne) reported

    @O2 hello, for 2 weeks now signal and 4g has hardly been working in Southport. My battery is drained within 5 hours because 4g is trying to find the network to connect. This is happening to a few people. Are there any works in progress? Thanks

  • teejwxm
    TJ (@teejwxm) reported

    @O2 Every one in my workplace is having issues.

  • anthonychilvers
    anthony chilvers (@anthonychilvers) reported

    @O2 why is it taking over a month to sort out a issue with one of your masts you just keep sending out notifications saying update in seven days

  • willyepp
    Willlyep (@willyepp) reported

    @O2 how are your systems so fundamentally broken? Cannot login on the app, cannot login through the website (tried incognito mode also). Been happening for months and months - surely you must be aware of this problem? How is it taking so long to be fixed!!

  • LucieRimmer
    Lucie Rimmer (@LucieRimmer) reported

    @O2 please can you sort out the signal on the @MiddlebrookRLP Retail part. It’s always been bad. You’re the only network that has a shop on there now and it’s ironic you can’t use your O2 phone when shopping on there. So frustrating 🙄 Even Peter Kay joked about it in his show!

  • aceanew
    ace 🍁 (she/her) (@aceanew) reported

    I got tickets for today to ariana but I'm having a panic attack, I didn't realise how steep the nosebleeds section is. O2 staff said they couldn't help me. Is there anyone at all who can help? Even lower down in the nosebleeds is fine, any help would be ok 🙏 @O2 @TeamAriana

  • Timmah_79
    ArsenesMagicHat (@Timmah_79) reported

    @mattstingray @O2 I was with O2 when they were BT Cellnet they got worse and worse moved to @lebara I now pay a quarter of what I was for an excellent service, I only had one issue since moving called them and it was sorted in an 8 minute call including waiting time.

  • pom0021
    POM (@pom0021) reported

    @O2 @wtsang_ I have the same issue

  • JohnTillUK
    John Till (@JohnTillUK) reported

    @sackedseafarer @O2 Not this time, my original complaint was about that - their resolution, after lots of back and forth, was to allow me to leave without paying an early termination fee (so a £380 saving). I wanted to view my final bill through their app, along with tracking my device plans 1/

  • HausofCharlie
    Charlie’s Haus (@HausofCharlie) reported

    Can you fix the Adela O2 priority presale? @O2

  • Backofbeyond8
    CBL ‘71 (@Backofbeyond8) reported

    @o2 where on the train line from Maidstone to London 3G=no signal 4G=no signal E=no signal and 5G=no signal unless you have all 4 bars unfortunately for the majority (approx 50 minutes of a 1hr journey) there is no four bar 5G. It’s 2026 ffs!!!! Your service is shite

  • DavidButler34
    𝐃𝐚𝐯𝐢𝐝 𝐁𝐮𝐭𝐥𝐞𝐫 🇺🇦 (@DavidButler34) reported

    @wheat_daddy @O2 Government should start imposing meaty fines on all network providers not providing reasonable rural coverage! Plenty of masts around here but they’re basically all dialed down to save on energy costs!

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