O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 159
London, England 57
Hackney, England 16
Birmingham, England 15
Manchester, England 14
Glasgow, Scotland 10
Belfast, Northern Ireland 9
Southampton, England 9
City of London, England 8
Ashington, England 8
Northampton, England 7
Bristol, England 6
Hammersmith, England 5
Maidstone, England 5
Batley, England 4
Halifax, England 4
Bournemouth, England 4
Leicester, England 4
Aberdeen, Scotland 4
Stoke-on-Trent, England 4
Southwark, England 4
Nottingham, England 4
Plymouth, England 3
Wandsworth, England 3
Edinburgh, Scotland 3
Luton, England 3
Norwich, England 3
Paddington, England 3
Chesterfield, England 3
Carrickfergus, Northern Ireland 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • barnoldsays Barnold (@barnoldsays) reported

    @O2 @melwilks What is with the cookie cutter responses to this question? So the price increase is solely because you're investing in your network? Balderdash. Have a terrible day.

  • ben_pendery Ben Pendery (@ben_pendery) reported

    @LegendLarry_ @O2 I have same issue to.

  • TWRHQ Chris Brooke 😷 wear a mask (@TWRHQ) reported

    A new customer of @O2 &, less than 24hrs in, already cancelling my contract. JFC they are useless. On top of everythig they've switched off their entire customer service syatem, so no one can speak to anyone/get anything resolved. Excellent business choice, @virginmedia.

  • DuncanManton Felonius Dunc (@DuncanManton) reported

    @DarwinsWetDream @tsh2 @O2 They rise their prices by inflation plus a set percentage. Except the bill increase is a measure of inflation. Which they then add a set percentage to. Which drives up inflation. Which they then add a set percentage to… See the issue?

  • TheRealAMcKay Alastair McKay (@TheRealAMcKay) reported

    @O2 iPhone 5s Never used the app before now. Decided to use it to top up. Had to use the web instead.

  • bawstobrexit BawstaeBrexit #JohnsonOut (@bawstobrexit) reported

    ******* @O2 a 10%+ rise in mobile phone contracts from April .... You're taking the complete piss 😡😡😡😡😡

  • KathiaMUA Through Kat's Eyes (@KathiaMUA) reported

    Seriously, as much as I like @O2 for #Priority it has one of the worst 4G signals ever! Don't think mine has ever worked straight off!

  • RichSanderson Richard Sanderson (@RichSanderson) reported

    @O2 I have no phone signal and haven’t done for over 24 hours now. Tried to speak to someone and got a voicemail. In area WF7

  • kristianlisle kris (@kristianlisle) reported

    @O2 @UswitchUK By far the best network . Disappointed today I got a call to upgrade but prices too high . The sale person wouldn't let it go trying to sell me a tariff for a tablet and then even a watch . Your price was cheaper online than what she offered 🤔.

  • mrtuition frank (@mrtuition) reported

    @O2 There are NO standard seats available at Orpington so there are no ‘free’ seats!! Pls help

  • _tbond Tom Bond (@_tbond) reported

    @O2 am at post code Mk43 0, your network bandwidth is shocking. Signal OK but never data transfer. Any plans to fix? If not, how do I leave? Watch on a 3-year, phone on 30-day. Many thanks!

  • LouD1991 Louise Dearlove (@LouD1991) reported

    @O2 still continue to ignore their customers and fail to stand by their promises. #disgracefulcustomerservice #worstcompany #shocking

  • sirplumb Andy (@sirplumb) reported

    @O2 Hiking mobile bills by 11.7% hiding behind R.P.I of 7.8% and annual increase of 3.9% really poor. You didn’t have to, then you give an example of a mobile bill of £8.00 so it doesn’t look bad. Who has an £8.00 mobile bill? #o2 #o2rinsingcustomers

  • LouD1991 Louise Dearlove (@LouD1991) reported

    @nataliemolson @O2 Because they are con artists that refuse to sort their problems out. False promises and lies. Especially to their long standing customers. Good luck with getting it sorted

  • jsgilbertwriter John Gilbert (@jsgilbertwriter) reported

    @Mick___Curtis @O2 Thar is my intention. I've been with o2 for more than a decade and am a loyal customer but this is just getting ridiculous. I can't afford broadband so I rely on my own mobile for streaming and work and it just isn't fit for purpose.

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