O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Glasgow, Scotland 28
Blackburn, England 27
Batley, England 15
High Blantyre, Scotland 14
Hackney, England 9
Halifax, England 9
Hammersmith, England 9
Hebden Bridge, England 6
Manchester, England 6
Sheffield, England 6
Ventnor, England 6
Birmingham, England 5
Leeds, England 5
Belfast, Northern Ireland 5
Portsmouth, England 5
Airdrie, Scotland 4
Bristol, England 4
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Todmorden, England 3
Leicester, England 3
Huddersfield, England 2
Mansfield, England 2
Edinburgh, Scotland 2
Wakefield, England 2
Wembley, England 2
Wisbech, England 2
Camberley, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • RosemaryFallows Rosemary Fallows (@RosemaryFallows) reported

    @o2 messed up my voicemail when sorting out my new contract. Apparently they had the wrong type of phone registered on my account. This is despite me confirming it during the ordering process and them having a record of it on my account. Really poor service.

  • KasperBSH Kasper (@KasperBSH) reported

    @O2 how have I used 80 percent of my data? What’s going on ? I’ve never used that much in a month before ?!

  • Makesandmends1 Makes and Mends (@Makesandmends1) reported

    @O2 I have unlimited calls on my tarriff but I cant make calls as it says I'm not registered on the network which also means I cant call you to sort it out..

  • writebore David Sheahan (@writebore) reported

    @O2 could someone please contact me to explain why I was sent a phone I didn’t want by your agent @currys car phone warehouse misrepresenting themselves as my network provider (not you or them) and why you are taking money from my bank account even tho I returned within 14 days.

  • Dannywillo18 Danny Williams (@Dannywillo18) reported

    @O2 Still waiting for this excellent customer service? Imagine spending nearly £200 a month on contracts with you and you can’t be bothered to help!! You are quick enough getting the friendly customer service to potential new customers though

  • andrewdutton5 andrew dutton 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@andrewdutton5) reported

    @O2 why is the signal around Flintshire so rubbish? It seems to get worse all the time. Sick of it, been on contract with you for 15 years and this is as bad as it’s ever been

  • BillBarclay Bill Barclay 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@BillBarclay) reported

    @O2 I’ve just walked into house and Wi-Fi kicked in so I’ve now got loads of messages and mail and whatnot to look through, never seen your response, I have purportedly a 5G signal in work but nothing is getting through to me, yeah if I can speak to someone that’ll be great thanks

  • UcupArekvespa ucuparekvespa (@UcupArekvespa) reported

    @hammond_elinor @O2 Message @1nobleshandhack now to fix your account immediately

  • BigIssueBebe Bebe (@BigIssueBebe) reported

    @O2 🤬We’re carrying out some upgrade work to help improve our network. While we do this, you might have some trouble with your calls, texts and data but we're working as fast as we can to get things sorted. Everything should be back to normal by 11pm on Sunday the 7th of August 2022

  • billstergooner1 Billy Williams (@billstergooner1) reported

    @O2 your service is an utter disgrace. Customer for 8 years and can’t help me out. That’s why I’m leaving.

  • KoreSpace 🔞Korecake🧁 Zines: ToTC, WttP, LoK, OAaT (@KoreSpace) reported

    @O2 any help would be great cause i cant get any incoming calls right now

  • emilyjaynepitt Emily Pitt (@emilyjaynepitt) reported

    @O2 I’ve tried that and it doesn’t really help! I even called yesterday

  • angelofn1 AngelofN1 (@angelofn1) reported

    @metpoliceuk @dhlexpressuk I’ve been victim on phishing where criminal has gained access to my @o2 account and ordered an iPhone to be delivered to my address. I hear they try to intercept delivery. Coming tmrw even tho I tried to cancel. N1. Can you help?

  • banakisacabde Belemir✨ (@banakisacabde) reported

    Your internet has been slow lately. Will you find a solution to this situation? @O2

  • DeborahCroker Deborah Croker 💙 (@DeborahCroker) reported

    @O2 Hi I sent you a DM today as I couldn't get through by phone. Could you help with something please?

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