O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 107
London, England 53
Hackney, England 15
Manchester, England 13
Birmingham, England 13
Southampton, England 9
Glasgow, Scotland 8
Belfast, Northern Ireland 8
Ashington, England 8
City of London, England 7
Stoke-on-Trent, England 6
Northampton, England 5
Bristol, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Bournemouth, England 4
Barnet, England 4
Reading, England 4
Leicester, England 4
Southwark, England 4
Nottingham, England 4
Colchester, England 3
Eastbourne, England 3
Halifax, England 3
Dublin, Leinster 3
Hammersmith, England 3
Oldham, England 3
Bishop Auckland, England 3
Keswick, England 3
Gosport, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Sam160388 Sam_88 (@Sam160388) reported

    @O2 You having issues? I have two contracts that aren’t getting any service

  • JamesMcIntyre1 James McIntyre (@JamesMcIntyre1) reported

    @O2 hi o2 been waiting an hour on the phone to customer services , I’ve sent two tweets yesterday and today and not got a reply yet regarding giving you a pac code . Please can someone help .

  • GrieveLauren Lauren Grieve (@GrieveLauren) reported

    @O2 I have just sat on hold for 45 minutes to speak to someone, for them to answer and then hang straight up with no effort to call me back. Could someone please call me?

  • paul_a_lewis Paul Lewis (@paul_a_lewis) reported from Barnet, England

    @O2 my wife joined O2 today and ordered a new phone however she provided you with the wrong email address, can you help change it? Thnx

  • MatthewTongue Matthew (@MatthewTongue) reported

    @O2 Yes eventually someone answered, but they could not help, as did not have access to the computer systems. apparently need to call back tomorrow before 9pm. So I'm trying again now....... So far been sat on hold again for another 40mins...... Hope they can help today! last chance!

  • iamSabrinaAnne Sabrina-Anne (@iamSabrinaAnne) reported

    @O2 oh no I think I just made a long international call by mistake. I thought I was using FaceTime audio. Is there anything I can do to avoid the charges? Pls help… the rates are insane 😭😭😭

  • LordLokkum Lee (@LordLokkum) reported

    @O2 hey guys I brought a iPhone 2nd hand for my daughter but it’s locked to your network. How can I get it unlocked if I’m not a o2 customer? Thanks

  • therenfrewferry Renfrew Ferry (@therenfrewferry) reported

    @O2 Hi big having probs today literally no signal in Glasgow G3 8QQ area now in PA4 8SA phone signal keeps disappearing then coming back. 4G totally down. Message keeps popping up “O2 has switched off 4G calls on your account” any updates?

  • IanHarmon IanHarmon (@IanHarmon) reported

    @O2 can i have some help porting my number to a new o2 sim? Tried your website and phone support which was a complete waste of time.

  • danrobborobson Robbo (@danrobborobson) reported

    @O2 @goodthingsfdn Any plans to fix the faulty masts so i can use basic call and texts???

  • iamSabrinaAnne Sabrina-Anne (@iamSabrinaAnne) reported

    @O2 I just downloaded the My O2 app to speak with someone but says there is no one available at this time but it says it’s 24/7 in the bio? Pls help I’m freaking out 😭🙏🏾

  • loulousjourney Louisa Ariana (@loulousjourney) reported

    @O2 I am absolutely disgusted by your customer service I have been promised a call back from a manager 6 times! I’ve still not had a call back and after waiting 45mins on call this evening the agent disconnected the call

  • JDinhoDDK Joe Ddk (@JDinhoDDK) reported

    @O2 the worst customer service phone line ever. You can’t get in touch with them, if you can they just cancel your call!

  • Gegsywoo Geraldine mccoy (@Gegsywoo) reported

    @O2 My new I phone 12 will not make or receive calls. I cannot get through to you guys. Please help!

  • rachellen_ Rach🌹 (@rachellen_) reported

    @O2 second evening that I’ve spent over 30 mins on hold trying to give you my PAC code - please help this very tired teacher!!! 😴

Map Check Current Status