O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 48
London, England 37
Glasgow, Scotland 10
Birmingham, England 9
Belfast, Northern Ireland 8
Gloucester, England 8
Manchester, England 7
Hackney, England 7
City of London, England 6
Faringdon, England 5
Southwark, England 5
Southampton, England 4
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Barnet, England 3
St Albans, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3
Batley, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Stoke-on-Trent, England 3
Cambridge, England 3
Swindon, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • WestlifesUKFan Francesca Wood (@WestlifesUKFan) reported

    @O2 Hi there, I noticed my phone is becoming slow when charging does that mean battery is knackered? Usually its charged by now and on Sunday it took longer than usual. Today seems to be the worse. - Francesca Wood

  • ToriChanMounsey Tori-Chan (@ToriChanMounsey) reported

    @misswaaaaagh @O2 I bought a phone elsewhere and now suddenly my o2 order is being delivered and my tariff has changed despite me ringing at least 3 times to cancel. Customer services just don't work. I hope you have yours sorted

  • mysuni Sonia Cleary 🇬🇧🇺🇦🇪🇺 (@mysuni) reported

    @O2 I have an emergency payg sim that seems to have been unregistered from the network. Can I have it reinstated?

  • siobhan_wright1 Siobhan Wright (@siobhan_wright1) reported

    @O2 no service at all, it is needed for work, is there a reason it is down? Not just me there are other people on o2 with the same problem

  • JMcKnighty ~Jack 🐝 (@JMcKnighty) reported from Manchester, England

    Really unimpressed with @O2 Contact Centre customer service. Working in customer service myself, I know changing a direct debit date shouldn't take 30 minutes with 2 agents, a dropped call, being called back, and then being told I need to call again tomorrow This should be 2 mins

  • elise_mankelow Elise Mankelow (@elise_mankelow) reported

    @O2 Awful customer service again! Really getting frustrated with no one getting back to me and now getting cutting off after 40 minutes on hold!!! 😡😡😡😡

  • Silverlink_ iyren 🇺🇦 (@Silverlink_) reported

    @O2 Hi i never have any signal at gatwick & it’s important for work is there anyway to improve this?

  • missscreenboo GEMMA BOND (@missscreenboo) reported

    @O2 Really unhappy with ky revent transfer to O2 for business .. have zero phone signal or Internet anywhere. I'm missing business calls and cant even call my voicemail to get messages. called into the store and they were VERY unhelpful or apologetic.. please advise

  • Hayley_LDN Hayley (@Hayley_LDN) reported

    @O2 I've been in Greece for a week and my roaming with o2 still doesnt work after several messages - shambles

  • wendyg4073 wendyg4073 (@wendyg4073) reported

    @O2 your service is crap in Ayrshire again... Absolute joke 🤬

  • jerrycooke Jerry Cooke (@jerrycooke) reported

    7/ We called the @virginmedia customer care line again and were put on hold. For 15mins, by which time our work shift had started and we had to give up. Tried again a bit later and after 50mins were put through to @O2, who had no idea why we had been put through.

  • jayjay7996 JJ (@jayjay7996) reported

    @O2 I was just wondering if I could have some help over DM’s please regarding billing?

  • elise_mankelow Elise Mankelow (@elise_mankelow) reported

    @O2 Today I called and spoke with a very unhelpful person who cut my call off after 40 minutes. I would like to speak to a customer service manager who can actually help with my query 😡

  • MattGauntlett Matt Gauntlett (@MattGauntlett) reported

    @O2 My phone isn’t receiving any signal

  • mrmaginnis stephen maginnis (@mrmaginnis) reported

    @pye_in_the_sky @O2 @hamilton45_j Horrible this. Isn't even a Greg's in my town to get a ****** imitation.

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