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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Canvey Island, England 1
Uxbridge, England 1
Plymouth, England 3
Glasgow, Scotland 19
Birmingham, England 11
Hackney, England 12
Hammersmith, England 13
Northampton, England 1
Barnsley, England 1
Sheffield, England 4
Gillingham, England 1
Bristol, England 2
Swindon, England 1
Harlow, England 1
Crawley, England 1
Royston, England 1
Halifax, England 7
Bridgend, Wales 1
Batley, England 5
Newmarket, England 1
Doncaster, England 1
Andover, England 1
Chesterfield, England 1
Cirencester, England 1
Eastleigh, England 1
Bideford, England 1
Stockton-on-Tees, England 1
Gloucester, England 1
Letchworth Garden City, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • TWeller96
    Tom Weller (@TWeller96) reported

    Avoid using @O2 for your phone! Issue raised over 5 months ago and still not sorted. So much for O2 Priority. Look elsewhere!

  • BillCockaCha
    BillCocker (@BillCockaCha) reported

    The myo2 app is probably the worst app I’ve had this misfortune of trying to use @O2 really are shite these days

  • KansasMax
    Max Kansas (@KansasMax) reported

    @O2 unbelievable that I cannot get help blocking my SIM after my phone was stolen. Please help me sort this out

  • Kelbells_18
    Kerrie Amos (@Kelbells_18) reported

    Hi im desperately trying to get in touch with Joss/Josh in your customer service team. Its regarding the very random order relating to the Boots order lady! @O2

  • Dgooch66
    🎗️Turnbull and Proud 🍉💚🏳️‍🌈🏳️‍⚧️ (@Dgooch66) reported

    Still more AI drivel from @o2 instead of actual customer service, I will not deal with AI to sort out a problem of your making, advertise goods how your prepared to sell them don't try and flimflam customers or you'll end up losing them like you have in our case.

  • gaeilicgal
    Gale (@gaeilicgal) reported

    Hey @O2 could you make a SIM only deal that could be bundled onto my contract for my elderly parent? They never make calls unless it's an emergency but I always call them. A bundle on SIM for a token cost would be piece of mind and so helpful.

  • wxmsmith
    Neal (@wxmsmith) reported

    @O2 This happens in Chester, Llandudno, Wrexham. My wife has the same problem, having a 6 month old and needing to check/updates things is impossible when out and about with O2. Very unreliable

  • TheLifeOfJapi
    TheLifeOfJapi (@TheLifeOfJapi) reported

    No internet coming upto 30days from your service, three attempts for a technician to call us for no call to ever be made, and now just been hung up on by your call handlers. @O2 what's going on why can't we get a technician or even our internet sorted? All calls are recorded.

  • BluesnJazzxx
    just me (@BluesnJazzxx) reported

    @mitchhirsty @O2 Yeah I figured that. Same issues on the website as well. I can’t pay my bill because I can’t access the app or website and I am not sitting for an hour on my phone whilst I wait to talk to someone.

  • ozzybn1989
    JB (@ozzybn1989) reported

    Another dreadful morning to be on @O2 - can’t even listen to Apple Music because the connection is so unstable! £65 a month….. #O2

  • Andy_charman
    Andy charman (@Andy_charman) reported

    @O2 Yes and new SIM card network reset phone reset tickets open by o2 to raise issue for last 3 months then tickets being closed when issue not fixed

  • jhargie4
    john (@jhargie4) reported

    @o2 @virginmedia @Virgin CEO LUTZ SCHUELER seems only your bot accounts actually care about the customer

  • ThatBloke0101
    Mr H (@ThatBloke0101) reported

    @O2 In the same areas? Bollocks. How much have paid Sean Bean for advertising the latest guff about how wonderful the connection is? Because lately it has been piss poor

  • Dgooch66
    🎗️Turnbull and Proud 🍉💚🏳️‍🌈🏳️‍⚧️ (@Dgooch66) reported

    @hornysince6 @O2 If that's the way to you feel then feel free to **** off and stop bothering me

  • markfrancis1968
    mark francis (@markfrancis1968) reported

    @O2 yet another letter from a debt collector from a account linked to my number We’ve agreed this is a fraudulent account Despite you telling me you’ve sorted the problem imagine my shock

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