O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 65
London, England 41
Hackney, England 9
Manchester, England 9
Belfast, Northern Ireland 9
Glasgow, Scotland 9
Birmingham, England 9
Gloucester, England 8
Southampton, England 7
Southwark, England 6
City of London, England 6
Stoke-on-Trent, England 5
Faringdon, England 5
Batley, England 4
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Reading, England 3
Gosport, England 3
Preston, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • EGhJustice97 David Hughes 19 (@EGhJustice97) reported

    @O2 Network coverage is ok. As soon as I’m in an area with a lot of people, ie football stadiums, concerts even busy shopping areas, my phone doesn’t work. It seems I’m not the only one!!

  • GJfletcher112 Fletch 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GJfletcher112) reported

    @O2 Horrendous reception. I’m down Brean on holiday, no football results, no betting so I had to speak to my mrs and kids all weekend.

  • AJ_CELTIC AJ_CELTIC (@AJ_CELTIC) reported

    @O2 your ****.

  • elizete_xo Elizete (@elizete_xo) reported

    @O2 Hi, my visual voicemail has been disabled, I’m unable to get it back. Please could someone help me out with this. Thank you. I have recently purchased a new iPhone 12mini so I’m wondering if that the reason it’s been switched off. Ellie Clifford

  • itgoodtobekind C (@itgoodtobekind) reported

    @O2 I’ve been trying to call customer services all day. When I select yes it’s urgent someone eventually answers but they stay silent on the other end. One even laughed when I asked if anyone was there then hung up. How is this acceptable?

  • RichPhip Rich Phippen (@RichPhip) reported

    @O2 hi, my 4G/3G has not been working since last night, and your customer service told me to phone back tomorrow! Anything you can do to stop me leaving for another provider?

  • ashofhull ashley (@ashofhull) reported

    @O2 what an absolute joke of a company my wife rang in July to change her billing date for august you didn’t change it she called again as you billed her and now you have cut her off @TradeStandardUK you can’t do right with this company can you help @HollyOrr10

  • tmjimi007 tobias mcgowan (@tmjimi007) reported

    @O2 hi I’ve signed up to o2 and have an order number but I put in the wrong email. I missed off a letter. Is there anyway to get this updated so I can receive dispatch emails? I can’t login to myo2 yet as I only just made a sim monthly order

  • Richard_Y1 Richard (@Richard_Y1) reported from Whitley Bay, England

    @O2, any particular reason why signal for mobile data is so poor/pretty much non-existent in the NE30 area?

  • waddayaknow 🏉💙Lindsay Clayton💙🏏 (@waddayaknow) reported

    @O2 in my area we get very poorly connection. I am a customer as was wondering when Powick will get reliable 4g

  • adzflowers Adam Fl🌼wers (@adzflowers) reported

    @O2 Hello. Is there a Live Chat service on desktop? I'd like to discuss broadband options if I switch to you.

  • ukhelpdesk Customer Service UK (@ukhelpdesk) reported

    @steve5424 @O2 Ah I see the problem. You don’t cancel Spotify. Spotify cancels you.

  • JamesEaton84 James Eaton (@JamesEaton84) reported

    @O2 I have phoned your customer services twice now, when asked if it was an urgent query, I answered yes both times and have been cut off twice now. Can you tell me why this is acceptable customer service for a "valuable" customer?

  • MasonSammy Samantha Mason (@MasonSammy) reported

    @O2 trying to update my address details for my mobile account but the address isn’t showing on my 02.advised to call 202 but no options to speak to someone. Help please!

  • jamesgibson279 James Gibson (@jamesgibson279) reported

    @O2 Been done over and over, there’s terrible coverage in our area since last year, reported it but you say there’s no issues .

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