O2 Outage Map
The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Nothing But the Truth (@TheTruth3212) reported@Ru8by6oy @EnglandRugby @O2 Hmm not really, England can score tries. Might be too generous to the Boks, slow starters....I'm just thinking they'll dominate the final 20
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Gillian Jamieson (@GillRaeWalker) reported@browncharley23 @TomTugendhat @O2 Minimally - they work in an outage.
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iz (@iz__zy) reported@Ash27866151 @O2 I’m having the same issue and @o2 are doing nothing to solve it
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Richard Raanes (@rraanes) reported@O2 Trying to pay my bill Online, on the app and it fails as your systems are poor. Went all the way to my local store in Glasgow to be told they cannot accept a payment. #o2
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itsjustme (@LouiseDarbyshir) reported@O2 ya ****!!! Just saying
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Katharinebarton (@katharinebarto6) reported@TomTugendhat @O2 @EE I agree. And you are right, it has got worse. Let alone those black spots being addressed. What is going on? Also offices in the City of London with no signal!!
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MB (@markbishopuk) reported@TomTugendhat @O2 Root cause is captured regulation. Your party had 14 years to fix it
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Claire Louise (@clairew930) reported@O2 please can you advise why your app never seems to work anymore when trying to view bills or make payments. It’s become a joke since you merged with Virgin
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blueowl9 (@blueowl9) reported@O2 any idea how Im expected to sign into my O2 account when strangely I cant scan the QR code on the phone Im trying to sign in with, nothing like making it easy to access your own account
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Ellie (@EllieMBond) reported@TomTugendhat @O2 @EE They are probably using the same masts. It is a lack of masts that is the problem. No one wants them in their backyard but everyone wants good coverage.
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RichardAngell (@Groundhopperno1) reported@O2 After 25 years as a customer, I’ve discovered the hardest part isn’t getting a mobile signal- it’s making a complaint. Broken forms, unmonitored complaint emails, missed promises, no updates and a 28-day wait for a response. Quite remarkable customer service.
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Emma-Leanne 💓’s Rapha (@Raphas_Angel_) reportedTrying to pay off my contract early with @O2 so I can go to another company that doesn’t bleed me dry and they hit me with a limit of how much I can pay!! That’s a little rude 02 😩
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Lewny (@Lewnytune) reported@O2 Hi the service in the Slough area is horrendous at the moment. Everyone that I know on O2 is experiencing probs. Signal going and calls just dropping constantly
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Alan Henness (@zeno001) reported@O2 I received some kind of a notification on my iPhone. It may have said it was a service notification or something similar but by the time I unlocked it, it had disappeared. Can you shed any light on this?
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Mark Beardmore (@Beardmore8Mark) reported@TomTugendhat @O2 @vodafone Automatic Roaming for UK customers-problem solved #roaming4all
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