O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
Check Current Status
E-mail
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Eddie Stubbington
(@edstub207) reported
@O2 I've never had a problem with O2 and the partner network GiffGaff in 12 years of being with you both contract and pay & go. I'm verging on leaving now. I want to pay my handset off. That's all.
-
Shadow
(@Shadow16896025) reported
@O2 I will not hide behind DM. Your staff said I should not be allowed out, not be allowed a voice, or a phone, because I have mental illness. If you want more details, it's up to you to make contact, which you never do.
-
steve gilligan
(@stevegilligan) reported
@O2 how can I pay my device off been trying to do it for 2 hours now , I keep getting cut off and it won’t let me do it on line , spent over a hour on hold , is anyone working. Very bad customer service , absolute bulshit
-
tia
(@chaitialatte_) reported
@o2 sort your data signal out fuckinghell
-
Neil Kirby
(@NeilKir0469) reported
@O2 No signal on my phone due too faulty sim . Not good when your a key worker and need your phone for work . 3 days wait for a replacement not good
-
im a sharknado
(@HollieKeen) reported
@O2 number 1 network? Absolutely ridiculous. Completely fed up with O2’s pathetic customer service. Why should I pay £40 a month for something I’ve never been able to use and no one can fix!? 2 months into a 3 month contract and not one minute of usage 😡
-
steve gilligan
(@stevegilligan) reported
@O2 how this company functions as a business is a joke been on the phone over a hour trying to pay a bill , everyone just wants to tie you up to another contract , very bad customer service , wasted a morning on the phone cheers
-
Louise Day
(@squeasy_louise) reported
@O2 help. I renewed my 3 contracts and got Disney plus free for 6 months with each but you have just charged me for it ....
-
Anthony Lawson MBE
(@anthonylawson79) reported
@O2 hi, are O2 "locked" to the network anymore? Got a feeling they aren't.
-
Morag Price 🏴
(@MoragPrice) reported
@O2 upgraded daughters phone in November and was given all sorts of sales information and tarriffs. Not once did anyone from @O2 mention leader phone and member phone requirement for data sharing. Apparently I need to upgrade today to do this. Disgraceful customer service.
-
Lisa Marie Kuo
(@lisakuo) reported
@O2 has anyone ever won anything on the O2 priority?? To this day I have never won anything!!
-
Danny Burnell
(@Fevtruckdriver) reported
@thelatexmallard @O2 Tried everything mate,3 different phone calls and assured it’s sorted every time,,then they ask me to DM them on here so I explain the problem and it’s obviously too much trouble for them so they ignore it,,,If it was about a new contract they would sort it straight away 😡😡😡
-
𝗗𝗲𝗮𝗻 𝗩𝗮𝗻𝗱𝗲𝗹𝗶𝗻
(@stopxistin) reported
I have told @O2 NUMEROUS times to CANCEL my contract. Instead, they change my tariff at a rip off price and have been charging me for almost a year. I have not even used the SIM card because I don’t even live in the UK anymore. @O2 GIVE MY MONEY BACK.
-
Anne
(@paddycammum) reported
@O2 My phone still isn’t working 4 months after taking out a contract - o2 are an absolute joke - customer service non existent! And yes @o2 I do plan to continue to comment on all your posts til someone fixes this problem - complaint to ofcom and the ombudsman now made!
-
Paddy Grace
(@patrickgrace85) reported
@O2 I used to use your customer service as examples at events.. today I’ve been told you don’t know who your franchises are. Can anyone answer my dispute? #poorcustomerservice
Check Current Status