O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 30
London, England 28
Glasgow, Scotland 17
High Blantyre, Scotland 14
Manchester, England 10
Halifax, England 9
Hammersmith, England 7
Birmingham, England 7
Batley, England 5
Hackney, England 5
City of Westminster, England 4
York, England 4
Belfast, Northern Ireland 4
Airdrie, Scotland 4
Croydon, England 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
Dungannon, Northern Ireland 3
Southall, England 3
City of London, England 3
Bristol, England 3
Todmorden, England 3
Nottingham, England 3
Leeds, England 3
Irvine, Scotland 2
St Albans, England 2
Bournemouth, England 2
Ryde, England 2
High Wycombe, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Goldnugget7676 Gold (@Goldnugget7676) reported

    @virginmedia @TheBHF @O2 Sorry no because I can’t login to get my account number

  • Pratjeffley Jeff Pratley (@Pratjeffley) reported

    @O2 @pizzahutuk Looks remarkably like a list of reasons to wear a rose and support England against Italy.

  • SimonKenyon14 Simon Kenyon (@SimonKenyon14) reported

    @O2 I am new customer and been trying to speak with human at O2 were it's not good to talk apparently. Customer service is **** tbh not happy at all.

  • DarkAsuramaru Dark Asuramaru (@DarkAsuramaru) reported

    @virginmedia @TheBHF @O2 This is nice but... your down m8 wifi landline work but no broadband. I check your site says all good what a ******* lie

  • join4te Jay (@join4te) reported

    @O2 Day 89 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.

  • raymccreath Ray McCreath 💙💛 (@raymccreath) reported from Hamilton, Scotland

    @o2 absolutely shocking customer service... overcharged on bill by nearly £1800 and been trying to get money back. O2 have admitted error but to date have been unable to get refund. Another 45 mins on phone today and still cannot tell me when money is coming back.

  • raymccreath Ray McCreath 💙💛 (@raymccreath) reported from Hamilton, Scotland

    @sumazonSW @O2 That's not a bad idea, amazon can deliver a printed t shirt on Monday, Tuesday I'll be in an o2 shop in Glasgow

  • nchevli Nainash Chevli (@nchevli) reported

    @O2 hey how do I cancel my 3 month trail with Uber one? Both priority and Uber apps have no options? Thanks

  • louisa_hastings Louisa Holman (@louisa_hastings) reported

    @O2 I am trying to cancel my sim only contract but when I call 202 from my device it just rings once then silence. How else can I cancel?

  • KatieScarlet Katie W (@KatieScarlet) reported

    @O2 I sent you a DM with my issue 24 hours ago after 2 days of silence while I "wait" for you to fix my issue. I still have someone else's order and I have not yet received mine. I need information before I cancel completely.

  • ginas75 Gee (she/her) (@ginas75) reported

    @O2 I sent a DM yesterday as I was quite upset about the situation I’m in. I have yet to receive a reply and am unable to call you. It’s very unusual to be getting poor customer service from you when you’re normally very helpful 😔

  • eyeshoot Sarah Franklin (@eyeshoot) reported

    @O2 Can you help please? I have sent to my number via DM.

  • DargeKnight Ryan aka The Darge Knight (@DargeKnight) reported

    @O2 your signal in the Romford area is absolute dog ****! Haven’t been able to contact my daughter for 30 mins until I’d walked a mile away from where I was! £80 a month for the pleasure!!! #Toilet

  • nwcassidy Nathaniel Cassidy 🇺🇦 (@nwcassidy) reported

    Absolutely useless business service from @O2, I’ve supposedly used 8GB of data since the beginning of the month. Not sure how as I’m mostly at home or work on wifi. Anyway just tried to call to up my allowance. They’re closed. #fail Time for a different network I think.

  • rharvey97 Richard Harvey (@rharvey97) reported

    @O2 and now we find out that you have also charged for the service given (was expecting a charge) after asking and the operated did not know but continued anyway! Currently waiting on hold again to talk to someone about this. Really poor

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