O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 33
London, England 26
Glasgow, Scotland 16
High Blantyre, Scotland 14
Manchester, England 10
Hammersmith, England 7
Halifax, England 7
Birmingham, England 7
Belfast, Northern Ireland 6
Airdrie, Scotland 5
Hackney, England 5
City of London, England 4
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
Southport, England 3
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
City of Westminster, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Todmorden, England 3
Southend-on-Sea, England 2
Southwark, England 2
Buntingford, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • dothefunkgibbon ArtVandaley (@dothefunkgibbon) reported

    @ThreeUK @O2 @VodafoneUK Not interested , no longer a customer since you decided to charge 10p for a text .

  • corgicorri Corgi (@corgicorri) reported

    I wanted to talk to @O2 about a tariff. I logged into the app with my fingerprint then (eventually) found their chat service. I was asked for 5 different security facts!! Then it took 90 minutes to deal with my query when a 5 minute phone call would have done it. #covidexcuses

  • scousemouse93 David J (@scousemouse93) reported

    @O2 any update on the engineers working a phone mast near GL1 and GL2... had so many problems today with my personal phone and work phone trying to contact customers...

  • doc_price ben price (@doc_price) reported

    @ljmuir4 @O2 I’ve been happy with @virginmedia (and have never regretted leaving O2) - they use the EE network.

  • scousemouse93 David J (@scousemouse93) reported

    @Gemma_Fox @O2 You in GL/GL2 area? We’ve been having trouble too! I found out there is a mast being repaired by O2 engineers... see my tweet!

  • Jessica13917471 Jessica Humphries (@Jessica13917471) reported

    @JadeNorth @O2 I've got the same issue and just get fobbed off yet they still charge us for a service they fail to provide....JOKE

  • NeilBlackman4 Neil Blackman (@NeilBlackman4) reported

    @O2 I was contacted today by someone claiming to be from the O2 “claims department” on an 0800 number. It’s was a scam call. Wanting my details. Are you aware this is going on. As an O2 customer, please can I ask you investigate

  • ample_4 Sam (@ample_4) reported

    @O2 any chance you could sort out the network issues in the Reading area, I’ve done the self help guide you keep telling people to use and I’m fed up of resetting/ aeroplane mode my phone.

  • lil_skyscraper_ Sarah ツ (@lil_skyscraper_) reported

    @O2 I already blocked and deleted the message last night but I’ll DM my number now. I do still have the screenshot of the message if that’s any help?

  • Jessica13917471 Jessica Humphries (@Jessica13917471) reported

    @O2 I'm not very happy with the customer service I've recieved, where I currently live I've had no signal for 2 months or at my place of work. I've replaced the sim as advised by you and it's still not working. Blaming it on a mask when the problem on going is you not listening!!

  • _ChappellConnor Connor Chappell (@_ChappellConnor) reported

    @O2 having issues with Disney Plus and cannot get through on other help lines etc. Would you guys be able to reply have been waiting all day.

  • Michelliooo1 Michelle Black (@Michelliooo1) reported

    @O2 anyone able to help me with a bill query??

  • nickpheath Nick Heath (@nickpheath) reported

    @ljmuir4 @O2 Poor. I’ve not used it but I think ee are currently giving unlimited free data to nhs staff.

  • emccdoc Toby Edmunds (@emccdoc) reported

    @ljmuir4 @O2 Three aren’t to bad

  • MarkSBatch Mark Batch (@MarkSBatch) reported

    @O2 Please tell me how I access webchat on a normal day to day basis? There is no option on your homepage etc. Not very clear or I can see. As a phone company it’s prob vital to have a webchat service. How can people call to sort things out when they have phone issues!?

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