O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Blackburn, England 21
Glasgow, Scotland 12
Manchester, England 11
Gloucester, England 8
Belfast, Northern Ireland 7
Birmingham, England 7
Halifax, England 6
Southport, England 5
Hammersmith, England 5
Nottingham, England 4
York, England 4
Faringdon, England 4
Northampton, England 3
City of London, England 3
Edinburgh, Scotland 3
Southwark, England 3
Swindon, England 3
Batley, England 3
Oldbury, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Wolverhampton, England 2
Pocklington, England 2
Wandsworth, England 2
Waterlooville, England 2
Barnet, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • AndyFurnival2 Andy Furnival (@AndyFurnival2) reported

    @TomTugendhat @O2 They are all bad, and ofcom have allowed them to lie about their coverage. @EE claims good coverage in my area, which is very poor, but they believe their own maps more than reality. Go into any city centre in the north, and you’ll find more dark spots than a spotted ****

  • Liyztaa Tom Arkell (@Liyztaa) reported

    @TomTugendhat @O2 I'm finding 4G better than it's ever been in Tonbridge high street actually. Unfortunately, being "awful" is all it needs to be better than it's ever been. Have to rely on free WiFi from shops, wetherspoons or library.

  • Kasim26767212 Kasim (@Kasim26767212) reported

    @O2 you lot are the worst for signal i seriously regret renewing my contract

  • rinsql1 🦅Esq (@rinsql1) reported

    Genuinely @O2 must be stupidest network to exist. You call to tell them your phone is lost, and in the same breath they say they can only verify your identity via the phone that is lost.

  • Natbicker Nat (@Natbicker) reported

    @TomTugendhat @O2 You mean since there merger the service didn't improve?

  • pgreen83 Paul Green (@pgreen83) reported

    @O2 I cancelled contracts with you 5 months ago. Why are you still taking money from my bank. I’m furious. Can’t get through to you. You have basically stolen nearly £150 from me and I want it back and an official apology. Issued written complaint, and iv been ignored as well

  • queenslittonno1 Queens Arms Litton skipton (@queenslittonno1) reported

    @virginmedia @O2 I have been waiting for you to reply all day via Instagram ! In the meantime my daughter has been left with no mobile service through you employing “some” not all ! fraudsters and incompetent staff members !

  • jammydodger9999 Mick Hancock (@jammydodger9999) reported

    @O2 many many customers in Meltham (HD9 4BN) with no service for many days now as a mast in Broadlands, Meltham that is diesel powered has not been working. Nearly 7 days now. What is going on please ? URGENT ACTION REQUIRED

  • sentryism ren (@sentryism) reported

    do you hate poor people genuine question @vuecinemas @O2

  • Russeboy Russ Leighton (@Russeboy) reported

    Hey @O2 this number is on your network and is attempting a scam - pretending to be a child I have: +44 7851 327304. @monzo they want the money sent to one of your accounts. I have the account name.

  • MWalker1869 Matt (@MWalker1869) reported

    @Happyengland79 @O2 Leave them, it’s what I’ve done. Although I still have the phone trying to cancel the contract (which they’re making so difficult) they don’t care about anything other than the money. I’ve questioned why so many times the signal being poor and there’s no apology in any way.

  • iBen91 Ben (@iBen91) reported

    @TomTugendhat @O2 Non existent signal in Hadlow.

  • ZamzamMCR Zamzam Ibrahim (@ZamzamMCR) reported

    I’m absolutely not renewing my contract with @o2, just before you announce a ridiculous increase in phone bills, you wanna match it with the worst data possible. My data got so bad, I had to switch on my US sim

  • DannyB2710 Danny (@DannyB2710) reported

    @O2 Hi, when will the mast issue be resolved in TS5 ?? Been without signal for nearly a week and cannot make or receive a call.

  • gbpJMOZ JMOZ (@gbpJMOZ) reported

    @TomTugendhat @O2 It’s awful in NE London and by my work near Westminster. Time for gov intervention? They are failed to provide the service yet billing for it.

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