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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 192
Tonbridge, England 1
Queensbury, England 2
Oxford, England 4
Batley, England 8
Evesham, England 1
Wilmslow, England 1
Swansea, Wales 3
Milton Keynes, England 3
Oakham, England 1
Glasgow, Scotland 15
Oldbury, England 4
Luton, England 4
Bradford, England 3
City of London, England 8
Hailsham, England 2
High Wycombe, England 2
Kingston upon Thames, England 1
Halifax, England 5
Birmingham, England 14
London, England 52
Hammersmith, England 7
Preston, England 3
Belfast, Northern Ireland 7
Enfield Town, England 2
Exeter, England 3
Carterton, England 1
Cheltenham, England 1
Manchester, England 14
Maidenhead, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • JadeNorth
    Jade North (@JadeNorth) reported

    @O2 I can never get through to speak to anyone online. My bill after this years increase (the highest of all phone companies) is ridiculous. I want to change to sim only or something cheaper, but I always get told that’s not an option I can only upgrade my phone. I don’t want to

  • Timmsantiques
    S & S Timms Antiques (@Timmsantiques) reported

    @O2 are there intermittent issues with your data services today? I changed tariffs yesterday, taking a new contract and now today my data signal has been pretty much non existent for most of the day! Coincidence or not?

  • Joses_World
    Basic with Life (@Joses_World) reported

    I’ve been with @EE for over 20 years, I have 4 lines and I’ve never been late with my bill. So why is it that @O2 and @VodafoneUK have better deals for me then #ee #eeupgrade? Where’s the loyalty?

  • MarcThompson2
    Thompson (@MarcThompson2) reported

    @O2 due to ongoing service issue which has caused great stress I’ve sent an email making a formal complaint and have had no acknowledgement. Who do I contact and why have I been ignored?

  • NarniaB6
    Nadia (@NarniaB6) reported

    @O2 After being with you for years I think the time has come to move network. I’m not one for me ripped off and made to look a mug with your prices 🤬

  • Happyengland79
    Shana Hendry (@Happyengland79) reported

    And still not working! @O2 about time you replaced the mast for a new one that actually works ffs. Not a good advert for you when I have to use my EE hotspot to run my O2 phone. #evidenceforombudsman

  • Bradleyyy98
    B. (@Bradleyyy98) reported

    @O2 Customer service is absolutely horrendous. Call up regarding my locked account, had this issue since 18th of March. The cheek of the lady to try and sell me an Apple Watch. 😬

  • ozzybn1989
    Jon B (@ozzybn1989) reported

    Another terrible afternoon for @O2 internet. Can’t even use WhatsApp without WiFi. I made sure my £72 bill has been paid again this month though. #O2 #RipOffBritain

  • LadyLucia05
    Lucia (@LadyLucia05) reported

    @O2 tried to sort out a new phone S25FE at me local store, CS was useless tried to make a complaint got nowhere, walked into @SamsungUK liverpool one, spoke to Matthew walked out with S26, time to change my mobile provider aswell I think

  • bergh_hayley
    Hayley Van Den Bergh (@bergh_hayley) reported

    @O2 - mast not working properly in SW17 9PP. When will it be fixed? The local Church is without its Internet. The website has been saying the engineers are working on it, but there are no further updates.

  • the_geeker
    J (@the_geeker) reported

    @RedRosesRugby @O2 But when #LW9 has had a bad day or things haven’t gone well, we can use your experience as an example of how things go wrong and you bounce back. Thank for providing inspiration Mo.

  • lanthonyw86
    Luke (@lanthonyw86) reported

    @O2 do you think it’s fair to increase my monthly price when the service is getting worse? I’m lucky to get mobile data in most areas these days. How much to cancel my contract early, please…

  • t1_diabetic_guy
    Matt (@t1_diabetic_guy) reported

    @O2 any chance you can fix your myo2 app so I can pay my bill?

  • mmck694
    Mark (@mmck694) reported

    @O2 hello! I am having HUGE issues getting access to My02 account and need your help! Please DM me

  • LaurenDenny2
    Lauren. (@LaurenDenny2) reported

    @O2 my phone number was disconnected on Thursday and was reassured numerous times it would be reconnected within 24 hours. 3 days later and it still isn’t reconnected. I’ve been advised to call 202. How when the network is still disconnected?! Very disappointing service!!!

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