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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 107
Hackney, England 4
Halifax, England 5
Newton Abbot, England 1
Burntwood, England 1
Norwich, England 1
Brighton, England 1
Ruislip, England 2
Frome, England 1
Liverpool, England 1
Rochdale, England 2
London, England 15
Horsham, England 1
Colchester, England 3
Manchester, England 4
Didcot, England 2
Birmingham, England 3
Batley, England 3
Hove, England 1
Dagenham, England 1
Bristol, England 4
Hammersmith, England 4
Stafford, England 2
Sleaford, England 2
Wakefield, England 1
Penzance, England 2
Nottingham, England 2
Slough, England 1
Trowbridge, England 1
Hounslow, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • vmanderton
    Victoria Anderton (@vmanderton) reported

    Getting so fed up my, my Samsung s25 ultra is constantly overheating, won't charge, the WiFi is awful and all I wasn't to do is log into my account to make sure it's still insured and I keep going round in circles trying to verify my email @O2

  • mufcchatter
    MUFC Chatter (@mufcchatter) reported

    @O2 This CCJ is preventing me from moving house. It should never have been put against me in the first place. If the bundled broadband package was cancelled then this should have included the SIM. I never used the SIM, never put it in a phone, never held it in my hands!

  • AJosephine_xoxo
    Amy (@AJosephine_xoxo) reported

    One reason I miss working for @O2 which i never thought till now is when samsung release new tech, cos I loved seeing it first!!!

  • VictoriaMh
    Victoria Hamilton (@VictoriaMh) reported

    Hi @O2, I’ve been a customer for over 20 years and I’m trying to do something as simple as upgrade my phone. Today I’ve experienced doc upload, payment, app login, chat, form failures, spent 60 minutes on hold today and still no resolution. Awful customer service. Unacceptable!

  • lesgilbertlazer
    Leslie Gilbert (@lesgilbertlazer) reported

    @O2 without exception my experience with you has been the worst of any company I’ve ever been involved with. Absolutely diabolical!

  • Jackwoods2020
    Jack Woods (@Jackwoods2020) reported

    @O2 your signal is ******* pony sort it out ffs

  • ajgbarnes
    Andrew Barnes (@ajgbarnes) reported

    @O2 Just awful, have a travel bolt on, valid for another 20+ days, bill on new cycle and NO WAY of seeing how much data is left now. Too scared to go over limit with data roaming as you'll charge me a fortune. Not good enough.

  • jokewapo
    john rowan (@jokewapo) reported

    @2gurlys1kupp @O2 @virginmedia Aye mate it’s horrible. I complained on live chat and got £30 off my bill. Told me it’s now been fixed but it’s still terrible. Virgin WiFi is just as bad.

  • GregGeyer2
    Greg Geyer (@GregGeyer2) reported

    @savinggracey @O2 That's unacceptable. O2 needs to step up their customer service.

  • Frugal_ways
    Deano... (@Frugal_ways) reported

    @O2 Website crashing - after displaying payment screen - tried on three browsers now. Thought it was the authorisation issue, default email opening a browser that no longer works with website. Changed default browser on email, it worked, but payment confirmation screen crashed.

  • Tomstukeley
    Tom Sanderson (@Tomstukeley) reported

    @JamesBlatch @O2 Wifi in Hinch is terrible and not just in the hopsital!

  • TomTalksCars
    Tom Talks Cars (@TomTalksCars) reported

    5G signal with @O2 seems to get worse by the day. Unusable anywhere in central London these days

  • planetf1
    Nigel Jones (@planetf1) reported

    @ajgbarnes @O2 don’t they have a price-cap anyway (certainly ee and voda do) so you could set that to 0,or low. So at worst would just stop working. You could get an esim to top up if needed. that being said crazy to not have a way of checking

  • StuartBain1986
    StuartB (@StuartBain1986) reported

    @o2 you’re 5g and general signal quality is god awful 👍 can’t wait to move network

  • william15613095
    williamsmith (@william15613095) reported

    @ArturoGatti07 @O2 Join the party, been trying to get my issue fixed to get back into my account but no luck

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