O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 29
London, England 26
Blackburn, England 22
Batley, England 13
Hammersmith, England 9
Manchester, England 8
Halifax, England 7
Hackney, England 7
Sheffield, England 6
Ventnor, England 6
Belfast, Northern Ireland 5
Portsmouth, England 5
Hebden Bridge, England 5
Leeds, England 4
Birmingham, England 4
Airdrie, Scotland 3
Brighton, England 3
Nottingham, England 3
Bristol, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Hemel Hempstead, England 2
Liverpool, England 2
Hamilton, Scotland 2
Rotherham, England 2
Godalming, England 2
High Blantyre, Scotland 2
City of Westminster, England 2
Chichester, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Searan15 Saeran the Wanderer 💙🇺🇦 (@Searan15) reported

    @O2 Frankly I don't care about that. Annual increase means an annual increase NOT in less than 24 hours! I will be looking to return the phone and cancel agreement.

  • Loreleilyrics Lady Edith Profile (@Loreleilyrics) reported

    Entering @O2 competitions is so exciting. I never know whether I will win or even if I do, whether I will get the prize. I won a prize in February 2020 and haven’t actually received it yet.

  • heathermcniven heather (@heathermcniven) reported

    @O2 not had service for 4 weeks now, and everytime I check the service status the date is always pushed back? What am I paying my phone bill for when I can't use my phone?

  • Mike_Axe_Turner Michael Turner (@Mike_Axe_Turner) reported

    @SpenceDMark @O2 It is totally outrageous. Why they use the RPI measure of inflation which includes mortgage costs is beyond me. A very dissatisfied customer who will seek to move at the end of contract.

  • jackmbishop_ _ (@jackmbishop_) reported

    Hello @O2 I want to pay the rest of my device plan early but not upgrade. I keep getting an option to upgrade on the phone but just want to pay off my device plan. Pls help

  • Kevdl666 Kev Dalziel (@Kevdl666) reported

    New mobile network provider required as @O2 have a very limited service in the area, struggle to get 3G a download speed of 0.02 and their call centre advise there is nothing they can do about it. And it’s not even a remote area!

  • jessicarfenton Jessica Fenton (@jessicarfenton) reported

    @O2 can someone please call me regarding my complaint! Two weeks nearly I’ve waited for a call for an account that’s meant to be closed and you keep sending me bills, the latest with 4 days left to pay! This will impact my credit score if left!

  • Loreleilyrics Lady Edith Profile (@Loreleilyrics) reported

    @O2 It was tickets to an O2 academy every month for a year. Yes I chased it up several times and due to Covid obviously impacting on all gigs asked if there was any alternative but never heard anything back.

  • chezwilko13 Chez☆Wilkinson (@chezwilko13) reported

    @O2 how do I cancel a contract in the cooling off period

  • chezwilko13 Chez☆Wilkinson (@chezwilko13) reported

    @O2 why have I been billed for a service that hasn’t started yet

  • PiggyMalone1 Piggy Malone (@PiggyMalone1) reported

    @O2 You have invested the square root of nothing in 5G in the UK, yet you’re raising the customer tariffs. Stealth taxing. Thanks💩💩💩

  • jxmes_v jxmes (@jxmes_v) reported

    Why are @O2 raising their prices by a further 7% a month? Are we not already drowning in living costs enough? What’s the price of oil going up got to do with phone signal? #ThievingBastards #MoneyGrabbers

  • RonniecrossC R C (@RonniecrossC) reported

    @O2 This is getting ridiculous..finally got through & left my details, was told someone will call me..had 3 calls yesterday, each time I picked up I was cut off or call dropped, no one has called me back...The problem is my calls are dropping ..I am losing calls..this is the 2nd time

  • rincewindrunnin JP (@rincewindrunnin) reported

    @VMO2News @virginmedia @O2 How can we download stuff when the service doesn’t work?

  • Griffin13Miles 𝐌𝐢𝐥𝐞𝐬 𝐆𝐫𝐢𝐟𝐟𝐢𝐧 (@Griffin13Miles) reported

    @O2 the way you have handled my partners phone issues is truly awful, he has been without a phone for days now and all you have done is pass him from pillar to post without resolving the issue to the point he is so upset, I suggest you really question your customer service 😔

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