O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 30
Blackburn, England 20
Glasgow, Scotland 9
Gloucester, England 8
Birmingham, England 6
Belfast, Northern Ireland 6
Southwark, England 5
Manchester, England 5
Hammersmith, England 5
Northampton, England 4
City of London, England 4
Nottingham, England 4
Halifax, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Bournemouth, England 3
Hackney, England 3
Cambridge, England 3
Wandsworth, England 3
Edinburgh, Scotland 3
Swindon, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Harringay, England 2
St Albans, England 2
Aberdeen, Scotland 2
Colchester, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • e4fdfa1907a741c Jayne Lancaster (@e4fdfa1907a741c) reported

    3 times I have changed my billing date @o2 and 3 times I've been cut off ...absolutely shocking or no customer service...I'm done ...stick y bill

  • GavinCurnow GavinC 〓〓 (@GavinCurnow) reported

    @idlewildgirl @O2 Yep. It's really poor these days.

  • lufcdexter Tomelse79 (@lufcdexter) reported

    @lufcgilly @O2 Also avoid @sky, had a complaint open since July. Only team that can deal with it is the mobile case team. Who you can't ring or get transferred to !!!!

  • viewofavic Vicki (@viewofavic) reported

    @DanBarberTF @O2 Know the pain, Dan. Had barely any coverage for two weeks now. Have sent @O2 a DM with no response. Terrible

  • EmmaBabeyy93 Emma Carr (@EmmaBabeyy93) reported

    Another text off @O2 today to say another 5 day of no signal, taking it too 8 days now. Absolute ******* joke!! Am I **** paying this month's bill, can't use my phone for **** all can't call text or receive **** all signals bad at best of times but this is ***************

  • PrincessMissDee Deedle (@PrincessMissDee) reported

    @idlewildgirl @O2 Yeah same! We’ve had people come over recently saying “oh you don’t get any signal here so you” but we’ve literally never had a problem before this summer. We used to use phone data for everything.

  • AerialimagingSE Aerial Imaging South East (@AerialimagingSE) reported from Gillingham, England

    Hi @O2 we generally get very good service is most places, but there are two towns nearby (Hempstead and Rochester) where both me and my wife’s O2 phones show strong 4 or 5G signal, but little or no data connection. Too many users on one mast?

  • nelehsd Helen SD (@nelehsd) reported

    @O2 hey o2! Your mast has been broken for months and your roaming is absolutely shocking. Can I get an e-mail address to send my complain as your ‘bot’ is just going round in circles…

  • moggy_rs Gareth Morris (@moggy_rs) reported

    Why @O2 do I still have a full 4g signal, but in the centre of Wrexham, have the ability to do NOTHING on your network without finding Wi-Fi! This has been going on far too long now! Get fixing it

  • _i4ani You planned this (@_i4ani) reported

    No service in hrs.. could take up to 9 days.. apparently the mast is down for my area.. quote “my area” @O2 They haven’t even resolved issues with my voicemail (no access to voicemail) on going on off about one year… they turned off data calling - cannot call o2 #Terrible

  • PublicBenjamin Public Benjamin (@PublicBenjamin) reported

    @idlewildgirl @O2 I’m with o2 and 4G reception has been awful lately. In places where it was good before.

  • idlewildgirl Sarah (@idlewildgirl) reported

    I never have any signal anywhere these days @o2 please send help

  • LeeJLewis leejlewis (@LeeJLewis) reported from Liverpool, England

    @O2 It's an ongoing fault with "your equipment yet again in the area" fix the 4G before rolling out the 5G !!

  • itstobyinnit Toby Binstead (@itstobyinnit) reported

    @stupot74 @O2 Same today, my signal normally flushes itself down the toilet when at football, festivals or in the proximity of more than 20 people.

  • Tanvir_786 Tanvir (@Tanvir_786) reported

    @O2 all I want is my PAC code I’ve been waiting for over 4 days now. Please help me!

Map Check Current Status