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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 14
London, England 25
Batley, England 3
Halifax, England 6
Hackney, England 6
Bideford, England 1
Hammersmith, England 8
Birmingham, England 5
Stockton-on-Tees, England 1
Gloucester, England 1
Letchworth Garden City, England 1
Sheffield, England 1
Uckfield, England 1
Blackburn, England 108
Evesham, England 1
Clevedon, England 1
Llanfairpwllgwyngyll, Wales 1
Keith, Scotland 1
Yeovil, England 2
Chipping Norton, England 1
Cardiff, Wales 1
Edinburgh, Scotland 2
Harwich, England 1
Manchester, England 3
Weymouth, England 1
Bognor Regis, England 1
Lakenheath, England 1
Aylesbury, England 1
Alexandria, Scotland 1
Newton Abbot, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SeanRBarrett
    Sean Barrett (@SeanRBarrett) reported

    @monzo Thanks, I tried the chat option but it was just the AI assistant that wasn’t much help. Have since googled it and see you’re using the O2 network. Unfortunately in the 6yrs since I left @O2 they’ve still not brought 5G to west wales.! Which is a deal breaker.

  • JackCockram3
    Jack (@JackCockram3) reported

    @BelfastGiants @O2 They’re up there for the worst regular season jerseys the leagues ever seen

  • DjChrisConnor
    Chris Connor (@DjChrisConnor) reported

    @O2 so my iwatch decided to die,and I’m still paying for the sim,how do I cancel. Your amazing app only lets me cancel my phone airtime that’s linked? Also want a new watch.

  • jmcconville710
    jmcconville710 (@jmcconville710) reported

    @O2 could someone contact me please about a charge for an O2 SIM card we never requested , received , used or needed . Jim

  • mitchhirsty
    Mitch Hirsty (@mitchhirsty) reported

    @BluesnJazzxx @O2 They have known about this issue for a few months now but don’t want to take responsibility and actually fix it. It’s the same on the website too. Someone seriously messed up and it would seem that O2 don’t care. They have become prawns. No backbone and full of shite

  • bedford_leslie
    Leslie Bedford (@bedford_leslie) reported

    @O2 Tesco mobile use O2 as there signal carrier ie Tesco piggy back off O2.

  • Deane_Hall
    👉 Dean Hall 👈 (@Deane_Hall) reported

    Anybody out there know how I can get more roaming data on #o2 as I’m still in Bulgaria and there customer service isn’t very helpful #O2 @O2

  • bennycliffe
    Ben (@bennycliffe) reported

    I can’t even get a signal with @O2 when actually being in @TheO2 😭😭 ever mind posting a video! 😭🫠

  • mitchhirsty
    Mitch Hirsty (@mitchhirsty) reported

    @O2 @Mally_DB Still not fixed 🙄 2026 and tech giant O2 don’t know how to resolve a payment gateway issue 🙄 @O2 - you have customers who wish to pay their bills online. Do better!

  • _lliesl_
    Liesl_ (@_lliesl_) reported

    @O2 Stop using Indian call centers. You bastards are making plenty of money The people you are employing do not give a ****. They are lying to your customers

  • BabyfaceLau
    Lauren Turner (@BabyfaceLau) reported

    Anyone else’s signal been absolute 💩 on @o2 recently?!

  • Nmxx1734
    Lincs Lass (@Nmxx1734) reported

    @O2 Hi, are you having issues in the LN11 area (Louth, Lincolnshire)? The service checker says it's perfect 5G, but it really isn't! People are talking about it on the FB community pages. You can't get on banking apps, send or receive on WhatsApp or Messenger, nothing at all!

  • gmkfyi
    Glenn Matthew (@gmkfyi) reported

    @virginmedia @O2 I can only assume the reason I’m getting an IDF-12B error is because I’m now using a Sky connection rather than a Virgin one. Same computer, no VPN… Trying to get into my O2 account btw… which support line do I contact?

  • Sarah_e_Turner
    Girl from Impenema (@Sarah_e_Turner) reported

    @O2 Should have said, messaging (not data). A data only add in wasn’t available. I still don’t know where this link in. Your customer representative on the chat couldn’t tell me but they were able to add it for me.

  • Clarebrown101
    Clare Brown (@Clarebrown101) reported

    @O2 You’re charging me for a SIM card I’ve never used. There are no account cancellation options on your website and your pretty much hidden online complaint form gives repeated error messages. Shall I outline my full complaint in full here?

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