O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 31
Blackburn, England 27
Glasgow, Scotland 25
High Blantyre, Scotland 14
Manchester, England 13
Batley, England 13
Halifax, England 12
Hackney, England 12
Hammersmith, England 9
Birmingham, England 8
Todmorden, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
City of Westminster, England 4
Belfast, Northern Ireland 4
Oldbury, England 4
Bristol, England 4
Airdrie, Scotland 4
Sheffield, England 4
Colchester, England 3
Reading, England 3
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Portsmouth, England 3
Leicester, England 3
Salford, England 2
Newport, Wales 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • NikzMalde Nikit Malde (@NikzMalde) reported

    @O2 o2 is a very dishonest network

  • ultimatedoris Linda Burge (@ultimatedoris) reported

    @O2 I have to turn my phone on and off all the time to try to get coverage, but it doesn’t always work. It’s not just me having issues either, I know of at least 10 others that can’t use your internet because it’s so poor. Why is this? Are you upgrading systems? Or just not care?

  • aniqa_h97 Aniqa (@aniqa_h97) reported

    @O2 after harassing me for 6 months for a fraudulent account O2 have closed my account only to SELL it to Lowell. They are desperately trying to make money off this by any means. They lie about resolving the issue. What a joke of a company @TheO2 I DO NOT OWE YOU A SINGLE PENNY.

  • parafox92 Samuel Rock (@parafox92) reported

    @O2 & @DHLParcelUK shame on your customer services today, would very much like a response and apology at least ASAP. Have spent hours with O2 shop staff trying to contact someone and getting staff hang up mid conversation. Rude. If your driver has stolen the phone at least admit.

  • bolyki01 bolyki (@bolyki01) reported

    @O2 No point, it’s your network. As you see it’s full signal. The mast was next to me.

  • nightanddaygr nightanddaygr (@nightanddaygr) reported

    @O2 I have been through the network tips to no avail. The data speeds have been abysmal latelyin the centre, plz fix that asap. Connecting to hotspots is not a solution, we got a data allowance for a reason and we should be able to use it.

  • ranjjohal27 Ranjjohal (@ranjjohal27) reported

    @O2 I am so annoyed with your company. You have the audacity to take money from my account when I returned the handset within 14 day cooling off period. You took money out of my account when I'm NOT even your customer. You have a very very poor customer service centre.

  • luboto Lubo (@luboto) reported

    @O2 how can I contact you - I need help with lost sim

  • x_destiinyy Destiny (@x_destiinyy) reported

    So, its come to this @O2 - absolute horrible company. I will be going public with your lack of customer service until you actually do your jobs properly. Its been 4/5 years. @Ofcom might want to look into this too :)

  • LibertyStellaH Liberty Stella (@LibertyStellaH) reported

    @O2 hi, my data is not working. Why is this?

  • iuliancalin222 Iulian Calin ♋ (@iuliancalin222) reported

    @HarpSilver @O2 But you can turn that **** off. There was an option something with *100 can't remember to call and you could turn it off for good

  • fionamusiclakes fionamusicinthelakes (@fionamusiclakes) reported

    @O2 It made me smile! We have terrible O2 coverage here. My TOWN is not in the Styx yet I had better coverage in the Borneo jungle & Costa Rica rainforest than I do here in Grange Over Sands, rarely full 4G,usually partial 3G, 5G Dream on! Maybe you were fixing that?Nope. Only 2 bars

  • gaishey Gaishey (@gaishey) reported

    @O2 I am on the app and need statements for last 18 months but it seems I can only get 6 months please can you help me urgently please

  • IndranilDeb14 Tommy_Mx (@IndranilDeb14) reported

    @O2 shop closed at strand. Pls cancel

  • LunchMoney_Al 𝕷𝖚𝖓𝖈𝖍𝖒𝖔𝖓𝖊𝖞 🇪🇺 💙 🇺🇦 (@LunchMoney_Al) reported

    @O2 That's fine. I've moved on, literally. I'm not in the same place, now have a working 3g signal.

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