O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 29
Blackburn, England 22
Manchester, England 11
Glasgow, Scotland 10
Gloucester, England 8
Belfast, Northern Ireland 7
Birmingham, England 6
Southwark, England 5
Halifax, England 5
Hammersmith, England 5
City of London, England 4
Nottingham, England 4
Southport, England 4
York, England 4
Faringdon, England 4
St Albans, England 3
Cambridge, England 3
Hackney, England 3
Wandsworth, England 3
Northampton, England 3
Edinburgh, Scotland 3
Swindon, England 3
Batley, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Bournemouth, England 2
Aberdeen, Scotland 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Kikimerlin Howie (@Kikimerlin) reported

    @O2 the instant win does not work on my iPhone 13 , software has been updated, still not working. Phone has been restarted and still no joy. All I get is the loading stripes. Please advise

  • sarahjane2211 Sarah-Jane (@sarahjane2211) reported

    @O2 your network is shocking especially the last couple of months.. can never get a signal.. dont know why I'm actually paying you!!!

  • jamyt123 James Taylor 🐦✈️ (@jamyt123) reported

    @O2 mobile signal dropped dramatically in last few days at work, others on network don't have an issue. Do I need a new Sim etc?

  • rbg0212 Rob Gibson (@rbg0212) reported

    What is the point of having support and help @O2 if the question I want to ask doesn't fit your pre-decided question list? Sheesh! 🙄

  • EllOsborne Ell Osborne (@EllOsborne) reported

    @O2 I just waited on hold for 30 minutes to be cut off when all I need is a PAC code. I can’t text as usual as there’s more than one number on the account. Can you please help?

  • ellietansley1 ellie tansley (@ellietansley1) reported

    offered an upgrade with @O2 after 40min call yesterday. Go to sign it today link has broken called back to find out that they wont do it. 20 years as a customer hours of my time they won’t honor yesterday’s deal Loyalty doesn’t matter apparently #badcustomerservice #awfullservice

  • CMonty28 Monty (@CMonty28) reported

    @O2 is service down in the EH22 area? Very vague message on the online service checker and it’s getting beyond a joke as I can’t receive most calls, some of which are important calls I’m missing

  • Marvin590 MartyP (@Marvin590) reported

    @O2 An absolute joke of an organisation. My wife got a new phone and contract with you two weeks ago and still not working . Customer service is shocking and she’s now stuck with a useless phone and nobody will help her. 😡😡

  • CryptoJAYDEN Jayden Johnson (@CryptoJAYDEN) reported

    I used to think EE phone signal was **** but @O2 is shocking... I see all these 5g towers going up for what?

  • PMacLauchlan Philip MacLauchlan (@PMacLauchlan) reported

    @O2 How do I report a network issue please?

  • crispybd ChrisWilkinsBradford (@crispybd) reported

    @O2 Plus we visited our O2 shop to let them know we were having problems and they told us the mast was down and they couldn’t have been less interested.

  • Tomo_Lad TomoHawk (@Tomo_Lad) reported

    @O2 as soon as my bill is over I am cancelling my plan because I am tired of this terrible service, I wasted 45 minutes on the phone for nothing! Just for my call to be cut off all the time!!!!!!

  • iaindixon iain dixon (@iaindixon) reported

    @O2 I’m trying to add the £2 discount through priority app, it try’s loading then says “oops there’s been a problem”

  • MartinDewar Martin Dewar (@MartinDewar) reported

    @O2 Is there any way for me to request to get an invoice emailed to me? Or get an update on when the fix may be implemented?

  • Steph_HRhodes Steph (@Steph_HRhodes) reported from Grimethorpe, England

    @O2 is an absolute joke. I have little to zero signal at all and my mum has none at all. She has seizures and no way of contacting anyone if anything happens due to this. Absolutely sick of it, been a well over a week. #O2 get it sorted 🤬😡

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