O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Glasgow, Scotland 28
Blackburn, England 23
Batley, England 14
High Blantyre, Scotland 14
Hammersmith, England 9
Hackney, England 8
Manchester, England 8
Halifax, England 7
Hebden Bridge, England 6
Sheffield, England 6
Ventnor, England 6
Leeds, England 5
Belfast, Northern Ireland 5
Portsmouth, England 5
Airdrie, Scotland 4
Bristol, England 4
Birmingham, England 4
Brighton, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Mansfield, England 2
Edinburgh, Scotland 2
Wakefield, England 2
Bolton, England 2
Wembley, England 2
Wisbech, England 2
Camberley, England 2
Norwich, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • EmsyB74 Emma Branney (@EmsyB74) reported

    @O2 I ordered a week ago. I've had no confirmation. I am a new customer so don't have handset with yourself. I've had no emails. I've rang and they have escalated and can't find details. It will nearly be week. My contract ends EE tomorrow. I need someone to call to advise??

  • chrgrvs Chris (@chrgrvs) reported

    .@O2 your data signal in Newcastle city centre is utterly appalling. Please fix it otherwise end of my contract I’ll be off…

  • Ellh92 Elliott Holmes (@Ellh92) reported

    @O2 your service is shocking, what’s todays excuse ?

  • TheMakedah MDM 💙 (@TheMakedah) reported

    I truly don’t believe @O2 loves me because why is my signal struggling today??? 😢

  • JoanneF75018865 Joanne Flynn (@JoanneF75018865) reported

    @O2 I’ve done everything possible but the speed at which your company replies whether it be twitter messaging service or phone call is well below customer satisfaction

  • wmdavis1986 Will Davis (@wmdavis1986) reported

    @O2 Yes, Colombia, but it was the same in Peru. And has been in other countries like USA. It says 4G, but it is just so slow.

  • JackCl1975 JAC (@JackCl1975) reported

    @O2 hello, your customer service person put me on hold and I think she’s forgotten to come back, it sounds incredibly chaotic there, can you help?

  • MrPowerPlate Jason Scott (@MrPowerPlate) reported

    @O2 how do you get help these days with this network?

  • tarad1969 Tara Davies (@tarad1969) reported

    @O2 one month later, still no return bag for my faulty phone. Appalling customer service. Every EOD closed despite promises to keep open. #ofcom time to step in?

  • Hannah_Jones201 Hannah Jones (@Hannah_Jones201) reported

    @O2 any ideas when the mast is going to be fixed in ME13 8TN Faversham as my grandparents are without any phone signal, this has been for 2 weeks now! She can receive a message but not send anything? We have tried everything.

  • Andrew69Hagan Biggestspud (@Andrew69Hagan) reported

    @O2 Customer services absolutely dreadful. Dragged out my usage complaint for months, then eventually said send us back the phone you’ve about 30% purchased & we’ll cancel the contract, down about £300. By the way we don’t guarantee our network signal please see our T&C.

  • Donnarobbo88 Donna (@Donnarobbo88) reported

    @lisa_wellard @ndubz @O2 They come on around 9ish we'll they did in Manchester. Support acts were already on when we got there about half 7 x

  • shahzadkhan7000 shahzad khan (@shahzadkhan7000) reported

    @O2 I will be sending the why story in media if delay in making a contact with me and i see not complaint handler for my issue

  • paulrossi1988 Paul Rossi (@paulrossi1988) reported

    @O2 Glasgow city centre (G2) data signal is simply again! Why does this keep happening? It’s truly awful. I’ve tried all your tips previously sent, had Apple test my device and got a new sim - what can I try next?

  • BluishSanity (Syndication) (@BluishSanity) reported

    Dear @O2 it's beyond appalling that 5 months after reporting issues with your network they're still ongoing, I still get next to know signal at work or on the journey home, it's not even about money anymore, it's just outright pathetic your lack of acknowledgement of the issue

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