O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 28
London, England 27
Blackburn, England 22
Batley, England 14
High Blantyre, Scotland 14
Manchester, England 8
Hammersmith, England 8
Halifax, England 7
Hackney, England 7
Hebden Bridge, England 6
Sheffield, England 6
Ventnor, England 6
Leeds, England 5
Belfast, Northern Ireland 5
Portsmouth, England 5
Bristol, England 4
Birmingham, England 4
Airdrie, Scotland 3
Brighton, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Edinburgh, Scotland 2
Wakefield, England 2
Bolton, England 2
Wembley, England 2
Wisbech, England 2
Camberley, England 2
Norwich, England 2
Hemel Hempstead, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • RikG1985 1nf1n1te_R1ck (@RikG1985) reported

    @O2 why is your app and network So ****? Everytime i use your app it's 100% problems. Never works. Can't even sign in. Change password, Can't be same as current password? WTF?! What are you doing??

  • itssamlou_ 🦋 Sam 🦋 (@itssamlou_) reported

    @McG70371461 @O2 I literally have no service at all, no calls, text or data, many people on different networks in my town are having the same issue my dad is on Vodafone at his is the same

  • hanrahb Hannah Abbott (@hanrahb) reported

    @O2 You ask me to DM you details yet don’t reply. Been with @o2 for over 20 years but your screwing with me. Out of country mat the mo and don’t you dare cancel my contract leaving me stranded

  • BrianMa63080971 Brian Martin (@BrianMa63080971) reported

    @O2 Hey O2 - 15:30 and a call back from an O2 "manager" who is nasty, arrogant, utterly unhelpful and seemed to enjoy being argumentative. The Ombudsman has just found against O2 after my previous complaint - please regard this as a new complaint.

  • L_Spink Liam Spink (@L_Spink) reported

    @MDavidson5 @O2 Hi Matthew, please let me know if O2 do not sort this out quickly for you. I’ve been thinking about joining them recently but if their service isn’t up to scratch I won’t bother. Thankyou buddy.

  • Darren77686554 Darren (@Darren77686554) reported

    @O2 is anybody responding to complaints today - raised a matter yesterday and still waiting for a resolution- shocking customer service

  • JayneWat Jayne watkins (@JayneWat) reported

    @O2 Tried to get through to osyment management team 5 times😡. Wait ridiculous. Service unacceptable

  • XNick291X Nick Higgins (@XNick291X) reported

    Come on @O2 your tech support is ******* useless. 🤬

  • KBane8 Kevin Bane (@KBane8) reported

    @O2 been trying to sort a billing issue which is the fault of O2 with your customer services since Oct and it’s a bloody nightmare, shocking service, promises always broken and no one willing to take responsibility. Never get a call back when promised. Crap service, sort it out

  • Mrpmk17 Paul Kimberley (@Mrpmk17) reported

    @O2 your network is terrible I have 5G n full signal and still can’t load anything

  • BrianMa63080971 Brian Martin (@BrianMa63080971) reported

    @O2 Another appalling experience - O2 owe me money which the Ombudsman have instructed O2 to pay and O2 are still harassing me for money I do not owe! Almost two hours wasted on the most appalling "customer service" by O2 today - yet again. Time to email the CEO.

  • LauraCleary Laura Cleary (@LauraCleary) reported

    @O2 no data service all day and night, your website says no service issues, your customer service is shut....what am I supposed to do?

  • alexthesmith Alex Smith (@alexthesmith) reported

    @O2 attempt number 5 to call customer services. Your "advisors" do so enjoy dropping, assuming they can even speak English.

  • VictorKauseni Victor Kauseni (@VictorKauseni) reported

    @O2 Your agent BMD is busy selling unsuspecting customers expensive deals promising customers refunds through cash back. O2 takes money via direct debit but BMD has not paid the cash back to customers. We have contacted O2 for help and you done nothing where are your morals?

  • Darren77686554 Darren (@Darren77686554) reported

    @O2 is anyone dealing with complaints today I’ve sent various messages over last 2 days and had no response whatsoever today - shocking service !!!

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