O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 30
Blackburn, England 20
Glasgow, Scotland 10
Birmingham, England 9
Gloucester, England 8
Belfast, Northern Ireland 6
Manchester, England 5
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
Nottingham, England 4
Faringdon, England 4
Swansea, Wales 3
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
City of London, England 3
Cambridge, England 3
Halifax, England 3
Swindon, England 3
Southport, England 3
York, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Leicester, England 2
Banbury, England 2
Newham, England 2
City of Westminster, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • EmilyyNics Emily 💚 (@EmilyyNics) reported

    Hello @O2 on my o2 priority I got sent a code for a £50 discount of a phone however this is on contract but why not on PAYG as I'm on that tariff PAYG. I would love to be able to get that £50 off a phone! Been a customer for years!

  • BecksInLondon BecksInLondon (@BecksInLondon) reported

    @ItsNanz Trying to interview suppliers on Teams with terrible @O2 mobile service and no Sky broadband is not how I wanted to start my week. Zone 2 London and 21st technology isn’t sufficient in this area.

  • JBooLJRB JBL (@JBooLJRB) reported

    @O2 She was told that as it had been raised to the fraud team she would not be receiving anymore payment notice letters, yet received 2 more this weekend saying that this issue had been turned over to a debt collection agency

  • Jasminejbarnes Jas (@Jasminejbarnes) reported

    @O2 I haven’t had service since yesterday but have had no update etc as to when it will return, the website has no real info...?

  • grazzii14 Ray the Iridescent Prince of the Darkness 🧚‍♀️ (@grazzii14) reported

    Shout out to @O2. Crazy exit fee for a service that doesnt work. Was sold a contract based on the coverage checker which flat out lied (they sent engineers to the area and agreed nothing could be done for 4g), so now I need to pay over £200 to leave. No video calls for me then...

  • RichardHilsley Richard Hilsley (@RichardHilsley) reported

    @O2 been on hold 45 mins trying to take a new contract , I'll try another network

  • RitchieHooper Ritchie Hooper (@RitchieHooper) reported

    @O2 visited two stores in 4 days and got terrible service in both !!!

  • MattG5762 Matt (@MattG5762) reported

    I struggle to get any decent 4G with @O2 . Such slow Internet wherever I go #O2

  • MattHickford89 Matt Hickford (@MattHickford89) reported

    @Jethrotoolio @O2 I was rough as **** after mine like

  • MarleyDidact Marley (@MarleyDidact) reported

    @O2 why do you charge late fees when you keep canceling my payment and won't let me call you to sort the payment because I have not paid..... time to find a new network

  • AJ_Txnsi Papi Chulo (@AJ_Txnsi) reported

    @O2 Yes, contractually bound to the device only, however at no point was it made aware to me that a LOAN would be taken out in my name, this has never been the case and I've had more expensive handsets in the past. No provider has ever done this in the past either

  • MartinMilcev Martin Milcev (@MartinMilcev) reported

    @O2 Been an o2 payg customer but switched over to giffgaff for some time now. Now I want to get contract on o2 but can't as I can't change my old billing address on my existing o2 account as I don't have any services on it. Can you help? Thanks.

  • imogen__west Imogen (@imogen__west) reported

    @jasper__jacob @O2 What ********, how?!

  • Princessonfilm Rianna Shepherd (@Princessonfilm) reported

    @O2 I just like to say a huge thank you for everything you have done for me since I’ve been a customer with you’ I cannot explain how great full I am for my phone and Apple Watch🥰without you I wouldn’t even have a phone.

  • jasper__jacob Jasper 🏳️‍🌈 (@jasper__jacob) reported

    @O2 My last upgrade was 2019. I have changed my name more than once through O2 already. Also worrying that they would put down a name that was different from the name of the person they had just been speaking to and the name on the account?

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