O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 66
London, England 42
Hackney, England 11
Manchester, England 9
Belfast, Northern Ireland 9
Birmingham, England 9
Glasgow, Scotland 8
Southampton, England 7
Gloucester, England 7
Stoke-on-Trent, England 6
Southwark, England 6
City of London, England 6
Maidstone, England 5
Faringdon, England 5
Gosport, England 4
Batley, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Ashington, England 3
Reading, England 3
Preston, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • BecsApp7 Becs 💙 (@BecsApp7) reported

    @O2 Hi, my contract has ended, do I still need to give 30 days notice to leave or will requesting my PAC code automatically cancel my contract once I’ve switched?

  • MartinRenfrey Martin Renfrey (@MartinRenfrey) reported

    @O2 so fed up with signal thinking of leaving o2 after 28 years ! Says 4G but can’t do anything on internet , paying so much a month and can’t use phone when need to !

  • Graffi Martin McGrath (@Graffi) reported

    @O2 @e_emobile you guys are always banging on about you “great UK coverage” yet I go from Nottingham to London on the train and the coverage is terrible? I’d get a better reception trekking through the Amazon!! @UKgovcomms you keep telling us to use public transport?? Joke.

  • r3d_f1v3 Wayne Pedley (@r3d_f1v3) reported

    @O2 Help! Just order an item due for delivery tomorrow, but it's being sent to the wrong address. Can't talk to anyone, online chat seems to be closed, but the upfront payment appears to have gone through. Help! Urgently!

  • philipcgleeson Philip Gleeson (@philipcgleeson) reported from Leeds, England

    @O2 that's a lie I've been on p g one over an hr and you don't want to talk as I'm trying to cancel. As a disabled customer I struggle to be able to do that. But you don't care

  • mattieallen289 Mattie Allen (@mattieallen289) reported

    I appreciate this is very *first world problems* but I ordered an Apple Watch with @O2 which was meant to be ready for pick up on the 10th and it's still not ready? It said "In Stock" when I ordered (on the 8th). Wouldn't have bought from them had I known I'd be waiting this long

  • JessicaDruett Jessica Druett (@JessicaDruett) reported

    @O2 Please could you help me? My Mum’s phone isn’t working, she can’t call out or use her 4G. Bill is up-to-date. I have tried phoning a numerous of times and I can’t even get through to someone about this. I’ve tried doing all the usual stuff, but none of it has worked. Jessica.

  • Maths_with_M Maths_with_Martin (@Maths_with_M) reported

    @O2 your online messaging has been down for several hours, just says "all agents are busy, try later" Can you assist via DM please?

  • Hollymum28 Katherine Nagle 💙 (@Hollymum28) reported

    @O2 I heard you were way too busy to talk to customers who keep your business in healthy profit! I have looked at the endless loop of info in the network tips section and had the network check done yet still have no signal. What do you suggest I do now?

  • ContrarianJolly The Jolly Contrarian (@ContrarianJolly) reported

    @virginmedia @O2 Before you #voltme how about just supplying uninterrupted broadband like you are contractually obliged to? Virgin down AGAIN.

  • sliplube sean carney (@sliplube) reported

    @O2 The problem was something to do with my account, I can't phone when I'm at home becouse no one in the street gets a signal, and no it can't be answered by FAQ.

  • wilsongrahams Lord Grim (@wilsongrahams) reported

    @O2 Your customer service line needs to actually work. An automated message telling me to use an app or site i cannot access then hanging up is not customer service. You want my wife's phone back, you contact me.

  • lauzeliz Laura🌙 (@lauzeliz) reported

    @O2 can you help please, I need an invoice for my recent order to claim my free chromebook. The invoice was ripped in my package when I collected and it also has part of it missing, so I couldn't get this back together. Can this be sorted ASAP please?

  • LeenaD74788779 Leena D (@LeenaD74788779) reported

    @O2 tried calling for the last three days! Nightmare. Keep getting cut off and your online help does not answer my questions. Been with you for years and now porting a 2ndnumber - need to know when this will happen and also how I get my 20% discount as I’ve text using temp no.

  • itslucy17 Lucy Martin (@itslucy17) reported

    Appalling customer service from @O2 - disappointed but not surprised😠 I have rung '202' a total of 40+ times this week and continuously receive the same automated "sorry our phone lines are busy" message without even giving me the option to hold on the line - useless!!!

Map Check Current Status