O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Blackburn, England 22
Manchester, England 11
Glasgow, Scotland 11
Gloucester, England 8
Belfast, Northern Ireland 7
Birmingham, England 7
Halifax, England 6
Southport, England 5
Hammersmith, England 5
Southwark, England 4
Nottingham, England 4
York, England 4
Faringdon, England 4
Hackney, England 3
Wandsworth, England 3
Northampton, England 3
City of London, England 3
Edinburgh, Scotland 3
Swindon, England 3
Batley, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Cardiff, Wales 2
Slough, England 2
Southampton, England 2
Wolverhampton, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • FlopBelle1980 Hiya wee yin (@FlopBelle1980) reported

    @O2 Don't that, made no difference. Had texts and emails to confirm o2 problem in my area, so resolve in sight but I'm paying £60 each month to only be able to use my phone when I'm home and on my wifi!!

  • TraceyMillar19 Treep 🏴󠁧󠁢󠁳󠁣󠁴󠁿🦡🐝😷🇺🇦 (@TraceyMillar19) reported

    @virginmedia @O2 @peterkay_co_uk Unable to access the 02 priority app. Virgin media customer. Please have this resolved before Thursday!!

  • Kirrie_Texan KirrieTexan (@Kirrie_Texan) reported

    @O2 why hasn’t my phone been ported yet. With a disabled partner and her emergency contact it’s leaves her vulnerable

  • CloudJKay Jon (@CloudJKay) reported

    @O2 But there is no resolution! DAY 9 of no number being ported and the old number being dead. Can I turn your phone off for 9 days and see if you are happy with a canned response from support?

  • jems_lou Jems (@jems_lou) reported

    @O2 ordered a phone 5 weeks ago being told the delivery would be 4 weeks! Now I’m being told you have no idea when the phone would be in and you don’t see that changing anytime soon! How is this good customer service?????

  • Lou_Hill_ lauren🌺 (@Lou_Hill_) reported

    @nvmcoco @O2 I’m having a similar issue. Paid £168 to end a contract yesterday and was told today they know who I spoke to but they didn’t make any note of payment & isn’t showing on account even though it’s come out of my bank. Was told to wait 5 days for a call and contract also not ended.

  • jordan210 J (@jordan210) reported

    @O2 can you actually fix the local mast that as been down for over 3 weeks given a whole village 0 signal

  • rocky3reid Paul Reid (@rocky3reid) reported

    @virginmedia @O2 @peterkay_co_uk Hi do you know what the ticket limit is per customer?

  • IanRobinson Ian Robinson (@IanRobinson) reported from Dundonald, Northern Ireland

    Is a cellular Apple Watch looked to the network provider you get it from? I have a Stainless Steel Series 6 that I got from @O2 that I no longer need since I got my Ultra from O2.

  • Joluande Jorge Lugo (@Joluande) reported

    @O2 I have been having problems with my line for a week. O2 is totally uninterested in sorting it out. Probably the worst customer service ever

  • Joannemackay7 Joanne mackay (@Joannemackay7) reported

    @laurencsxo @O2 @MaggieMac263 There is an issue same thing happening to me and my daughter, app updated yesterday now it just crashes when i put in my virgin media log in details 😡

  • v1n1ta_ Vin (@v1n1ta_) reported

    @O2 I have been trying to get through to customer service for 4 hours and I’ve had no luck. What’s going on?

  • Tom13146090 Tom (@Tom13146090) reported

    @O2 What is going on with 'Inclusive Zone' data. I travel a lot and took out an expensive contract specifically to use this. I used in multiple places all over the world over recent months and its often too slow to even book an Uber.

  • SimonPattern SP (@SimonPattern) reported

    @chrisckmedia @O2 Am having issues trying to cancel a SIM. 3 attempts to trigger the 30 day notice period, still no actual confirmation that its been done. Still waiting for 02 to finally answer DM's sent on Saturday. @virginmedia had the worst Customer Service ever, seems they’ve given it 02.

  • jojomadre1 Joanna (@jojomadre1) reported

    @O2 ‘pre-sale’ jingle bell ball tickets via priority have not been available yesterday or today - why not just ‘ end ‘ the ‘pre-sale’ if not available instead of quoting how many days are left when you can’t actually use the service - or is there an issue with your app ??

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