O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 34
Glasgow, Scotland 29
Birmingham, England 19
Manchester, England 15
Wigan, England 15
Leeds, England 14
Chichester, England 13
Croydon, England 13
Reading, England 12
Edinburgh, Scotland 11
Brighton, England 11
Leicester, England 10
Craigavon, Northern Ireland 10
Tower Hamlets, England 9
Bristol, England 9
Plymouth, England 8
Belfast, Northern Ireland 8
Southampton, England 7
Upminster, England 6
Falkirk, Scotland 6
Omagh, Northern Ireland 6
Newcastle upon Tyne, England 6
Banbridge, Northern Ireland 6
Slough, England 5
Eastbourne, England 5
Ferndown, England 5
Wolverhampton, England 5
Bradford, England 5
Milton Keynes, England 5
Liverpool, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • markhood_ markhood (@markhood_) reported

    honestly baffles me why phone companies don’t deal match with third parties like all i want us to become an @O2 customer with an iphone 13 in midnight for £99 upfront, £37 a month like pls

  • SamiFarooqui Sami F (@SamiFarooqui) reported

    @O2 hi, I received a call from 03333446973 claiming to be from O2 trying to sell me a tablet. I confirmed some personal details before realising what was happening as they seemed to know my tariff and other personal info. I’m very worried I have stumbled into a scam & need help.

  • Carrieanne2711 Carol Veitch (@Carrieanne2711) reported

    @O2 my phone signal has been absolutely rubbish in PE10 area for months. You’ve been messing with a mast that’s been affecting the signal. Any chance of completing the job soon because what am I paying g for?

  • becky_holmes_ Becky Holmes (@becky_holmes_) reported

    @O2 I rang your customer services and you had put a bar on my phone in error. Sorted really quickly after actually asking some questions rather than just sending automated advice

  • LindsMorrison Lindsay Morrison (@LindsMorrison) reported

    @chrisaajones @O2 Same thing is happening to me. 0.8mbps download speed, no connection. O2 says no issues from their end! Worst coverage I’ve experienced ever! Can’t even use my phone because of it

  • sgtalex77 Alex S (@sgtalex77) reported

    @O2 Can't watch it if the internet connection is down & you won't fix it!

  • thekinaton 🔥🕊️ Jason Sensation 🔥🕊️ (@thekinaton) reported from Hove, England

    Wow @O2 promo at @EmberInns is out of stock. Never happened in 3 months.

  • 14petefellows Peter Fellows (@14petefellows) reported

    @virginmedia and @O2 combined. What a force they make! The world leaders in not fulfilling obligations and poor customer service. Bravo!

  • cdmk_catlady CDMK 🐾🇺🇦🌻 (@cdmk_catlady) reported

    @O2 Already did that . WA9 area, awful signal. Issues with mast?? It’s been getting worse past weeks, couldn’t load anything while outside today. Centre of town no signal.

  • elizete_xo Elizete Clifford (@elizete_xo) reported

    Having so many issues with my network over the last few months. No helpful advice from @O2 😤 My signal keep dropping during a FaceTime call & regular phone call. I’ve reset my iPhone, reset network setting. Time to take my phone back to Apple I think 🤔

  • SolaTanning Sola Tanning (@SolaTanning) reported

    @O2 @BeeBabs What is going on with the o2 network no signal at home or at my workplace checked and both masts broken! 10 miles apart how are so many masts broken

  • springviewer John Edgar (@springviewer) reported from Wigan, England

    @shafterjay @O2 Now we're paying good money for no service

  • BeverleyT Beverley Thompson (@BeverleyT) reported

    @O2 I’ve now waited in for 3 days to sign for a new phone that I’m already paying for! Nobody knows or wants to say where it is. What kind of a network is this?

  • Joe_DMB Joe 🇺🇦 #PocketSunflowers (@Joe_DMB) reported

    @O2 Scammers currently calling from this number, 020 4574 0370, claiming to be from O2. Just had an awesome conversation where they said they were going to ******* up and my mother was a *****. Salty as I rumbled their pitiful scam. Pathetic people.

  • WakeupP49062581 Wake up People (@WakeupP49062581) reported

    @O2 WHY is my 5G O2 signal not good at all in BS2 9QW? What would happen if I was in an emergency? I haven't been with O2 long and it's not fit for purpose right now. My phone is a new Samsung so it's not the phone. I'm frustrated.

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