O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Blackburn, England 27
Glasgow, Scotland 24
High Blantyre, Scotland 14
Halifax, England 12
Hammersmith, England 10
Manchester, England 10
Batley, England 10
Hackney, England 9
Birmingham, England 8
Ventnor, England 6
Belfast, Northern Ireland 5
York, England 4
Airdrie, Scotland 4
Dungannon, Northern Ireland 3
Norwich, England 3
Hemel Hempstead, England 3
Chichester, England 3
Southall, England 3
City of London, England 3
City of Westminster, England 3
Oldbury, England 3
Bristol, England 3
Todmorden, England 3
Derby, England 3
Nottingham, England 3
Leeds, England 3
Sheffield, England 3
Brighton, England 2
Bournemouth, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • jo1992ABT Jo Maria (@jo1992ABT) reported

    @ShaVerZ_ @TaysunBerry @O2 Same here! Is yours working yet? Mine isn’t and o2 aren’t doing anything to help and just keep lying

  • JYCURCI Jane Young (@JYCURCI) reported

    @sabbia1968 @O2 I’m lucky if I get 3G! It’s awful!

  • tweets_kz KZtweets (@tweets_kz) reported

    @O2 Why can’t I do anything on the myo2 app?? I’m signed in, can see my main a/c page, trying to make a payment and nothing, just spins then says retry. I can’t even look at my billing page, same issue every time I’ve logged in for weeks. Now hanging on the line for 30 minutes!

  • jasonjo08513885 jason jones (@jasonjo08513885) reported

    @O2 It’s completely over Northwales! I am not the only person suffering! From this afternoon I am returning my phone to store and cancelling my direct debit! Absolutely shocking service!!!

  • xxsteph_89xx Stephanie Hunter (@xxsteph_89xx) reported

    @O2 been trying to get through to someone on 202 and keep getting hung up on.I want to talk about my recently placed upgrade. Order was meant to be ready yesterday and been told there is an issue with it but cant get through to anyone. Now tried 5 times and hung up on each time😡

  • jo1992ABT Jo Maria (@jo1992ABT) reported

    @dr_sara_ahern @O2 Is your issue working yet? Mine still isn’t resolved and o2 have done nothing to help.

  • jo1992ABT Jo Maria (@jo1992ABT) reported

    @TaysunBerry @O2 Mine also. Is yours working yet? O2 arnt doing anything to help me.

  • corbs536 sussie (@corbs536) reported

    @O2 absolutely disgusting customers service.

  • RC000083 RC (@RC000083) reported

    @O2, this issues with not being able to make/receive calls that is affecting a ‘Small’ number of customers is still not fixed. It was being fixed within 24 hours 4 days ago. Still cannot make/receive calls. It’s getting ridiculous now……

  • Rizzeve Ian Risdon (@Rizzeve) reported

    @O2 I have problems using my odeon codes trying to book for tomorrow! Have you been alerted to an issue with the odeon website which means you can’t add codes @ODEONCinemas??

  • David_b21 David King (@David_b21) reported

    @O2 Hi! Do you know when we're going to get 5G in M7? 4G is really slow, down to about 2 Mbps

  • kyle_harring Kyle Harring (@kyle_harring) reported

    @bri0142 @O2 I’be had that before too, only ever have problems like then when I’m with O2!

  • lucytmeredith Lucy Meredith (@lucytmeredith) reported

    @O2 @Ian57586675 Hi @o2 I have the same 4G issue in Harrogate as does everyone else I know on O2 here. It’s been like this for years. Usually in town centre can only get very slow 3G. I’ve messaged you several times about it, always get the same reply about the mast issue. Will it ever be fixed?

  • kyle_harring Kyle Harring (@kyle_harring) reported

    @bri0142 @O2 Lol cancel your contract mate I asked for them to send out a different SIM card to fit a new phone, so they just cancelled my entire service ‘by mistake’ Also got charged £15 for a Samaritans call years ago -“well you should have thought about that before you called”

  • chris221178 Chris Hudson (@chris221178) reported

    @O2 Still having issues -4 days no calls in or out please can you help

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