O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Chlo👑
(@chlostewartx) reported
@O2 how can I pay £70 a month for a phone that never works. Sick of it
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Corgi
(@corgicorri) reported
I wanted to talk to @O2 about a tariff. I logged into the app with my fingerprint then (eventually) found their chat service. I was asked for 5 different security facts!! Then it took 90 minutes to deal with my query when a 5 minute phone call would have done it. #covidexcuses
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Louise Allison
(@Nursylou) reported
@O2 so it takes over half an hour to get through to pay a bill - just to be told he can’t take a payment - has to transfer me to customer services!! Another wait! Awful service
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Toby Edmunds
(@emccdoc) reported
@ljmuir4 @O2 Three aren’t to bad
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𝕄𝕒𝕥𝕥𝕙𝕖𝕨
(@MattHulleysofB) reported
@O2 hello I would to see if I can change the phone I have on my contact as it is causing me problems.
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megdagreat
(@megrosecaine) reported
@O2 I’m trying to speak to your customer services about my phone and your robot keeps hanging up on me? I’d like to speak to a human please
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mel
(@cleggings) reported
@O2 can I get help regarding the DM I have sent you? I need to unlock an O2 account
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Mark Batch
(@MarkSBatch) reported
@O2 He has left. Why don’t you have an online webchat? I can’t call because I have no signal! Are their reported faults in hove area? Other people with issues?
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Robert Mark Knight
(@RobertMarkKnigh) reported
@O2 my father IL who has 02 payg is trying to transfer his old number to a monthly sim sent by o2but is frustrated the automated service just cuts him off saying we're busy and will only deal if about fraud . He is partially blind phone is very important
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Ryan
(@RyanRFC_) reported
@O2 I've just taken a contract out with O2 yesterday and got my phone today and I'm already being billed for a months usage without having it for a month? Wtf is that about?
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Adam
(@A_Garner88) reported
@O2 Hi thank you for your response. Yes we have previously been provided with a link to the O2 complaints page however as the repair of the phone was going through We didn’t want to complain until it was resolved and had all the info. However today the issue has escalated
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Dali
(@_ddfiore) reported
@TheO2 @O2 Oops - can you please help @O2 ??
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David J
(@scousemouse93) reported
@Gemma_Fox @O2 You in GL/GL2 area? We’ve been having trouble too! I found out there is a mast being repaired by O2 engineers... see my tweet!
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Rob Coleman
(@robcolemans11) reported
@O2 trying to get through to customer service and all the automated agent does is hang up no matter what option I select. How can I speak to someone?
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Adam crook
(@thrasher_1x4) reported
@O2 My contract ends around June. Might be tempted to move to O2, as 3 network sucks.
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