O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 52
London, England 40
Glasgow, Scotland 9
Birmingham, England 9
Hackney, England 8
Manchester, England 8
Belfast, Northern Ireland 8
Gloucester, England 8
Southwark, England 6
City of London, England 6
Stoke-on-Trent, England 5
Southampton, England 5
Faringdon, England 5
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3
Batley, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • PeteEds78 Pete Edwards (@PeteEds78) reported

    @O2 can someone message me please regarding a payment taken for an Amazon Music subscription that I've never subscribed for All your agents are apparently busy

  • Haylesofficial H@YL£S (@Haylesofficial) reported

    @O2 since the merge with virgin the service is appalling no poor connection everywhere and barely get service

  • ErinTWB ErinT (@ErinTWB) reported

    @O2 whats going on? I have signal but neither calls, texts or mobile data is working.!!!! Using free wifi to write this from simewhere nearby

  • voyle71 _DM (@voyle71) reported

    @O2 2 accounts opened fraudulently in my name.I’ve now called multiple times, visited O2 store & filed with fraud dept-still getting notice of enforcement letters threatening me. I’m not an O2 customer! Credit rating now seriously affected.Just give me a number to call for help!

  • LiamWilliams19 Liam Williams (@LiamWilliams19) reported

    @O2 how many people can 1 O2 customer fast track at the O2 arena for a concert?

  • positivemummy1 Zoe Keogh (@positivemummy1) reported

    @O2 I presume no one is bothering to look at this despite me sending the DM! You have all the information to resolve this issue! An absolute disgrace of a company.

  • jjhpinto john harvey (@jjhpinto) reported

    @O2 easily the worst network in the U.K. total fall from grace. 1hr on the phone today for the 3rd time trying to get my PAC working. Retentions to CS, back to retentions back to CS who tried to pass me back. Total **** show. Promised call back at 3pm…..I’ll wait shall I?

  • jsdevans Stephen Evans (@jsdevans) reported

    What a way to deal with customer complaints. Hide behind email sent in error. Goodbye @O2 Goodbye @virginmedia . @LutzSchueler you should be embarrassed how your team fail to deal with complaints. You picked the wrong one, I'm not going away

  • Ajnewt1995 Amy Newton (@Ajnewt1995) reported

    @O2 Travelling up and down the country often and I get E or at best 3G

  • buxxbambi YT: baloves28 (@buxxbambi) reported

    @O2 I want to cancel my accessory order but can’t log in (says I don’t have an account) and I’m being asked for a security answer on the phone for a security question that the automated assistant hasn’t told me

  • nathanielmead Nathaniel Mead (@nathanielmead) reported

    @O2 after an hour of being on hold to customer services and another half hour going round in circles using Live Chat this is my last hope. It should be a fairly simple question. I'm using a Refresh Tariff, can I upgrade now using Switch Up?

  • sabatil25 Lee Sabatina (@sabatil25) reported

    @O2 Just like to say a big thank you to a member of your staff at your Widnes store. Went in today because of a problem with my SIM card. Checked and replaced within minutes. No fuss, just good customer service. Didn't get the lads name unfortunately, but he was brilliant.

  • bopeep72 mandy davis (@bopeep72) reported

    @SkyUK @O2 Is there a problem in Dh61ph. No internet , 4g not working and no phone signal .

  • KeaneJohn69 John (@KeaneJohn69) reported

    @O2 is there a problem with the link to book Priority tickets for @ODEONHelp on Monday 5 Sept?

  • normanlawson73 norman lawson (@normanlawson73) reported

    Hi @O2 any idea why I can't get a signal in the Birkenhead area please x

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