O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 31
Blackburn, England 20
Glasgow, Scotland 10
Birmingham, England 9
Gloucester, England 8
Belfast, Northern Ireland 6
Manchester, England 5
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
Nottingham, England 4
Faringdon, England 4
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
City of London, England 3
Cambridge, England 3
Halifax, England 3
Swindon, England 3
Southport, England 3
York, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 2
Swansea, Wales 2
Hastings, England 2
Larne, Northern Ireland 2
Oldbury, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • FiorePanke Fiorenza M. J. Panke🙈🙉🙊 (@FiorePanke) reported

    After ten years, it’s time to say goodbye to the @O2 , the customer service doesn’t exist, I’ve ordered a new sim a week ago and I’m still waiting. The people at the shop don’t know even why they are there and I’m ******* tired to get no answers! Bye

  • RachaelSPoint Rachael Pritchard (@RachaelSPoint) reported

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • GroutSpencer Spencer Grout (@GroutSpencer) reported

    @O2 Thanks for your message, not particularly helpful - the offer stated all restaurants except Drive Thru, no mention of any motorway service stations being excluded!!!

  • IanHarmon IanHarmon (@IanHarmon) reported

    @O2 new monthly customer here trying to find out when my ported number will be live. Your web/phone customer support system is a disgrace. Can someone help?

  • jan_renn Janet Renn (@jan_renn) reported

    Does @O2 ever reply to direct tweets in under 24hrs ?? Nearly as slow and customer friendly as their app 😕

  • Leah96xxx Leah96xxx 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍⚧️🏳️‍🌈 (@Leah96xxx) reported

    @O2 Is there any way I can talk to a human regarding my bill, preferably without having to go into a store? The automated call robot keeps telling me to check the forum but that can't help with my problem.

  • Jamesalexandeer Pervy Sage (@Jamesalexandeer) reported

    @O2 dogshit signal, dogshit customer service, dogshit automatic phone systems. I literally don’t know why it’s taken this long to leave

  • SteveyAsp Steve Aspinall (@SteveyAsp) reported from Runcorn, England

    Wow @O2 Customer Service is the worst I’ve come across

  • chrisvavfc Chris (@chrisvavfc) reported

    @O2 @MrGaggies Hi I have the same problem, please look at the DM i sent you with this information

  • Nic_1405 Nic Catterall (@Nic_1405) reported

    @O2 what a ridiculous service. 20 calls later and I stipl can't speak to a human being because the automated service has no idea what I'm trying to talk to a human about. This automated service you have needs reviewing! Just want to talk to a human being #o2 #angrycustomer

  • eva32756175 eva (@eva32756175) reported

    @O2 I have raised a complaint with 02 and now subsequently the financial ombudsman as I haven’t heard back. I have a perfect credit score, no debt and have provided the reports to 02 and yet I am being declined with no explanation.

  • MarkMowbrayNE Mark Mowbray (@MarkMowbrayNE) reported from Newcastle upon Tyne, England

    @O2 I need to cancel 2 expired phone contracts on my account before my new o2 phone contracts become active but can't get to use the contact o2 online chat. Can you sort this for me?

  • Pshove30 Paul Anthony (@Pshove30) reported

    @O2 400 Bath Road, right next to Heathrow Airport… if this isn’t one you can use, surely you should say which ones. You only get 25 minutes after clicking to get the code to then get rejected is poor

  • smart86y Tom Smart 💙 #stayhomesavelives #savetheNHS💙 (@smart86y) reported

    @O2 is the network down? no 3g/4g or 5g in leicester.

  • amyvsmith26 Amy Smith (@amyvsmith26) reported

    @O2 please could you get back to me on DM as it’s impossible to reach customer services, my online account hasn’t been activated and I’m being told my phone is out of stock with no further info meaning I’m now having to extend my contract elsewhere and pay double the monthly fee

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