O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 28
Glasgow, Scotland 23
London, England 18
Batley, England 14
Hammersmith, England 9
Manchester, England 7
Hackney, England 7
Belfast, Northern Ireland 7
Ventnor, England 6
Portsmouth, England 5
Halifax, England 5
Hebden Bridge, England 5
Sheffield, England 4
Croydon, England 4
Birmingham, England 3
Reading, England 3
Oldbury, England 3
Todmorden, England 3
Leicester, England 3
Gillingham, England 3
Nottingham, England 3
Ealing, England 2
St Helens, England 2
Thirsk, England 2
Bradford, England 2
Carrickfergus, Northern Ireland 2
Derby, England 2
Plymouth, England 2
Romford, England 2
Colchester, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • deankeno25 Dean Kennedy (@deankeno25) reported

    @O2 This is the biggest load of bull I’ve ever read, absolutely pathetic to have a service that could not cope with demand, you surely knew the demand would be crazy, was on from 8am and could never get onto the website or app

  • mark1981lfc Mark Cherriman (@mark1981lfc) reported

    @O2 What a joke the app and website have been down all day so I don’t know how they’ve sold out

  • mathewhamer mathew hamer (@mathewhamer) reported

    @O2 How can they be sold out if the app and website have been down all day??????

  • FaylBaig Fay Wiblin (@FaylBaig) reported

    @O2 How though! I’ve been on since 9.45am,logged in to priority, getting kicked out all day. The closest I got was to selecting a date, find tickets and then it crashed again. Me and my sister have been trying ALL day and the websites been down so I’m struggling to see how it’s sold.

  • Frankie87518472 Frankie Taylor (@Frankie87518472) reported

    @O2 Mental when the apps/websites been down since before 9am!!

  • StevenPlatt2 Steven Platt (@StevenPlatt2) reported

    @O2 You’re an absolute **** show, literally sat logged before they went on sale, kicked off and not been able to logon again all day, explain that to me, what did others do differently to me to get them?

  • trigwebster David Webster (@trigwebster) reported

    @O2 @peterkay_co_uk pre sale was a total shambles. Shame that O2 has let loyal customers down and that people with tickets to your cancelled gigs didn’t get priority over others.

  • ShaneBonehill Shane Bonehill (@ShaneBonehill) reported

    @O2 Surely even an idiot would have anticipated the demand on these and prep work would have been taken for the website not to crash.And seeing Peter is doing a residency at the O2 arena, should O2 customers have an extra chance to get the tickets seeing they’ve been waiting all day?

  • clare_curious Curious🐇Clare 🇺🇦 (@clare_curious) reported

    @juleslh87 @O2 Safe to say when my contract is up I’ll try a different provider. I appreciate it was unprecedented demand, but not to have for seen and been prepared for it is just stupid.

  • Fishman361 Fishman36 (@Fishman361) reported

    @O2 Who had them all? All I’ve seen is everyone have the same issue as I did and couldn’t get on the site. Now the same tickets are going for hundreds,if not thousands of £s I thought they stopped people from getting scammed by touts? Clearly not!

  • daneMjohnson Dane Johnson (@daneMjohnson) reported

    @O2 Ive been a loyal customer since the days of genie.... how can i access priority events like peter kay if the app hasnt worked since before tickets went on sale. I havnt missed out, you have let me down

  • MattSufc save money on tv (@MattSufc) reported

    @O2 What a disgrace from yourself. Cant wait to **** this company off . Priority my ******* arse you are. #o2priorityshambles #O2Priority

  • CharlieChestnut Chris hatwood (@CharlieChestnut) reported

    @O2 That’s a absolute joke! Couldn’t even login for 9 hours! You’re a total shambles.

  • jennyleyshon jenny leyshon 🇺🇦 (@jennyleyshon) reported

    @O2 Who actually managed to get tickets? look at the amount of people who couldn’t get tickets. Your app is still down and I tried online too. Look of the ticket touts aswell trying to sell tickets for £1000 in Cardiff. Absolute joke!!

  • MCMLXXXVII87 Lee (@MCMLXXXVII87) reported

    @Aaron_F320 @helloimnicholas Absolutely, regardless of the demand I can’t see Ticketmaster not handling it. I mean I was in a queue with 500,00 for Coldplay the other month and I was trying to login every minute. Absolutely shocking and @O2 should be embarrassed.

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