O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Becs 💙
(@BecsApp7) reported
@O2 Hi, my contract has ended, do I still need to give 30 days notice to leave or will requesting my PAC code automatically cancel my contract once I’ve switched?
-
Martin Renfrey
(@MartinRenfrey) reported
@O2 so fed up with signal thinking of leaving o2 after 28 years ! Says 4G but can’t do anything on internet , paying so much a month and can’t use phone when need to !
-
Martin McGrath
(@Graffi) reported
@O2 @e_emobile you guys are always banging on about you “great UK coverage” yet I go from Nottingham to London on the train and the coverage is terrible? I’d get a better reception trekking through the Amazon!! @UKgovcomms you keep telling us to use public transport?? Joke.
-
Wayne Pedley
(@r3d_f1v3) reported
@O2 Help! Just order an item due for delivery tomorrow, but it's being sent to the wrong address. Can't talk to anyone, online chat seems to be closed, but the upfront payment appears to have gone through. Help! Urgently!
-
Philip Gleeson
(@philipcgleeson) reported
from
Leeds, England
@O2 that's a lie I've been on p g one over an hr and you don't want to talk as I'm trying to cancel. As a disabled customer I struggle to be able to do that. But you don't care
-
Mattie Allen
(@mattieallen289) reported
I appreciate this is very *first world problems* but I ordered an Apple Watch with @O2 which was meant to be ready for pick up on the 10th and it's still not ready? It said "In Stock" when I ordered (on the 8th). Wouldn't have bought from them had I known I'd be waiting this long
-
Jessica Druett
(@JessicaDruett) reported
@O2 Please could you help me? My Mum’s phone isn’t working, she can’t call out or use her 4G. Bill is up-to-date. I have tried phoning a numerous of times and I can’t even get through to someone about this. I’ve tried doing all the usual stuff, but none of it has worked. Jessica.
-
Maths_with_Martin
(@Maths_with_M) reported
@O2 your online messaging has been down for several hours, just says "all agents are busy, try later" Can you assist via DM please?
-
Katherine Nagle 💙
(@Hollymum28) reported
@O2 I heard you were way too busy to talk to customers who keep your business in healthy profit! I have looked at the endless loop of info in the network tips section and had the network check done yet still have no signal. What do you suggest I do now?
-
The Jolly Contrarian
(@ContrarianJolly) reported
@virginmedia @O2 Before you #voltme how about just supplying uninterrupted broadband like you are contractually obliged to? Virgin down AGAIN.
-
sean carney
(@sliplube) reported
@O2 The problem was something to do with my account, I can't phone when I'm at home becouse no one in the street gets a signal, and no it can't be answered by FAQ.
-
Lord Grim
(@wilsongrahams) reported
@O2 Your customer service line needs to actually work. An automated message telling me to use an app or site i cannot access then hanging up is not customer service. You want my wife's phone back, you contact me.
-
Laura🌙
(@lauzeliz) reported
@O2 can you help please, I need an invoice for my recent order to claim my free chromebook. The invoice was ripped in my package when I collected and it also has part of it missing, so I couldn't get this back together. Can this be sorted ASAP please?
-
Leena D
(@LeenaD74788779) reported
@O2 tried calling for the last three days! Nightmare. Keep getting cut off and your online help does not answer my questions. Been with you for years and now porting a 2ndnumber - need to know when this will happen and also how I get my 20% discount as I’ve text using temp no.
-
Lucy Martin
(@itslucy17) reported
Appalling customer service from @O2 - disappointed but not surprised😠 I have rung '202' a total of 40+ times this week and continuously receive the same automated "sorry our phone lines are busy" message without even giving me the option to hold on the line - useless!!!