O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
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O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Deano...
(@Frugal_ways) reported
@O2 I terminated the call. If your advisors are unable to answer a basic question, it might be a good idea if they don't tell the customer blatant lies and put them through 20 minutes of inane waffle. O2, useless.
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Lorraine Tarney
(@LorraineTarney) reported
@O2 I have been lucky enough to win a gift voucher from Blue Mondays competition on 31/08/2025. It will not let me redeem code through PRSNT. Can you help please?
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Hayds⚽️
(@AbsolomHaydn) reported
@O2 can I have help with my tastecard addition from o2 rewards please?
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BLWN
(@theboltonlad) reported
@poppytailsandtr @virginmedia @O2 Same here Have you got a solution please?
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roger metcalfe
(@rogermetcalfe) reported
@O2 Hi I’m a monthly sim only customer using the free roaming in Spain. If I call the Uk do I have to pay extra for this please? Thank you
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Sebastian C
(@sebastalian) reported
@O2 Not working
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Harbinger of Gloom
(@swimbreatheswim) reported
@RichJ1980s @O2 @my_prsnt Same problem here
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Deano...
(@Frugal_ways) reported
@O2 Next the advisor went off on a rant about, "How much easier it is to use the O2 app" I then asked (again) why I received a text saying payment was successful, when no payment was made? O2 advisor answered, "I don't see what the issue is, no payment has been taken!"
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Mark Paddy G
(@MarkGal95329434) reported
@O2 Their new adverts are rubbish They have the worst connection i have experienced Customer service dont care
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Bob Woolley 🏴
(@BobRw2432) reported
@o2 🚨 @O2 - URGENT 🚨 Our local phone mast in Parwich has been down for over a month. Despite repeated texts promising a fix, the repair date keeps getting pushed back. Calls, texts, and data are all disrupted. We need answers, a firm repair date, and compensation.
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FG258
(@FG258_200) reported
My tastecard didn't work on redemption. Can you help? @O2
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Lily
(@YouKnowLily_) reported
@O2 The Tastecard offer has failed when I've tried to claim it, can you help please
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seán.
(@seank_100) reported
@O2 can someone ASAP DM me. We went into Stratford and spoke to one of your pushy sales people. We never signed anything, but it was mentioned about broadband/Sky TV. We never signed anything, but the salesman too bank details (bizarre), yet had emails saying we have signed up.
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jen_f16
(@jen_f16) reported
@O2 yey, an M&S treat from Blue Monday BUT via @my_prsnt which seems impossible to redeem. First link doesn't work, then need a password. Can you help please? @GreggsOfficial were easy to redeem!
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amit shah
(@orthopaedics) reported
Hi @O2 – signal on the M55 motorway around Junction 4 Blackpool is extremely poor (calls drop, no usable data). This is a major safety concern on a motorway. Please confirm when this will be fixed.
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