O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 89
London, England 51
Hackney, England 12
Manchester, England 11
Birmingham, England 11
Belfast, Northern Ireland 10
Southampton, England 8
Ashington, England 8
City of London, England 7
Glasgow, Scotland 7
Stoke-on-Trent, England 6
Northampton, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Southwark, England 5
Gosport, England 4
Southport, England 4
Gloucester, England 4
Nottingham, England 4
Keswick, England 3
Hammersmith, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • laurenmaher_ Lauren💃🏼 (@laurenmaher_) reported

    @O2 @LutzSchueler please can my email of complaint that I sent at 3pm yesterday be looked in to urgently.

  • TelfordLes Les Capon-Telford (@TelfordLes) reported

    Omg @O2 ask for basic help to get 4g in Toronto and what do we get go round in circles and no help. Plan is coming up and although I have been a customer for decades probably time to move to a more helpful provider

  • toni_g1986 Toni @evidenceUKhomes (@toni_g1986) reported

    @O2 only way to get answers is to tweet you? Please don't ask me to DM you with details, as I've already done that and this issue is ongoing. Please sort it as I'm paying for a service you're not delivering at this point. And. It's. Been. Months.

  • MattHealey Matt Healey (@MattHealey) reported

    @O2 Any update on this transmitter issue? The 5g for eh21 8qp still isnt back

  • alisonjyoga Alison Johnson (@alisonjyoga) reported

    @O2 #o2 Hello. I have the same problem again with my mobile trying to use my Data in France Basically I can’t use Data. I can only use my phone when I can access WiFi. Not great in France as public WiFi very limited. I’m relying on my phone to keep up with work

  • Leo89826702 Leo (@Leo89826702) reported

    @virginmedia I logged in. Had a message telling me to call 789. They are still investigating the complaint. 4g slower than 3g. Apparently a migration problem since swap from @VodafoneUK to @O2 The O2 mast is still out of action on the site it shares with 3 and Vodafone.

  • k97453100 k (@k97453100) reported

    @O2 such bad customer service recently. over 48 hours and my sim swap is still not complete after multiple phone calls. Desperate to just cancel my contract before the cooling off period is over but keep being hung up on. Please help 🙏

  • sofiawaleed1407 sofia (@sofiawaleed1407) reported

    @O2 yes i have, ive used it before never had an issue. Standard seat - kids screening for 19th sunday

  • k97453100 k (@k97453100) reported

    @O2 such bad customer service recently. Been over 48 hours and my sim swap is still not complete after multiple phone calls. Desperate to just cancel my contract before the cooling off period is over but keep being hung up on. Please help

  • k97453100 k (@k97453100) reported

    @O2 such bad customer service recently. Been over 48 hours and my sim swap is still not complete after multiple phone calls. Desperate to just cancel my contract before the cooling off period is over but keep being hung up on. Please help 🙏!!

  • TonyChapman1 Tony Chapman 🐐 (@TonyChapman1) reported

    @virginmedia is a pile of horse ****, worst internet provider in wd5 area always going down for long constant periods, but they still want to charge a fortune for its service, got worse since it paired with @O2

  • Mike16818 Mike168 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇭🇰 (@Mike16818) reported

    @O2 telephone customer service is definitely by far the worse customer service, completely waste of time! Cut off three times for just a simple task and all failed miserably.

  • BW_evo BW (@BW_evo) reported

    @EnglandRugby @dannycare @O2 Should never have been kept out of the squad! Lunacy.

  • Primativo28 Primativo28 (@Primativo28) reported

    @O2 your customer service is absolutely shocking. On 15 minutes to report a phone stolen!

  • k97453100 k (@k97453100) reported

    @O2 such bad customer service recently. Been over 48 hours and my sim swap is still not complete after multiple phone calls. Desperate to just cancel my contract before the cooling off period is over but keep being hung up on. Please help 🙏

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