O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 34
Blackburn, England 27
Glasgow, Scotland 24
High Blantyre, Scotland 14
Halifax, England 12
Manchester, England 11
Batley, England 11
Hammersmith, England 9
Hackney, England 9
Birmingham, England 8
Ventnor, England 6
Belfast, Northern Ireland 5
Bristol, England 4
Airdrie, Scotland 4
Dungannon, Northern Ireland 3
Norwich, England 3
York, England 3
Hemel Hempstead, England 3
Chichester, England 3
Southall, England 3
City of London, England 3
Southport, England 3
City of Westminster, England 3
Oldbury, England 3
Reading, England 3
Todmorden, England 3
Derby, England 3
Nottingham, England 3
Leeds, England 3
Sheffield, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • mjcsaxon Mark Saxon (@mjcsaxon) reported

    @EE @O2 4G is better/faster than @EE no signal where I live in N1 1LA.

  • LondonGloryhol1 London Gloryhole (@LondonGloryhol1) reported

    @EE It’s true. @O2 4G is terrible in London, where you do have it… in crowded areas it never works and have to revert back to 3G. I’m definitely considering a change to @EE

  • carinabigbutt Carina🦖 (@carinabigbutt) reported

    @O2 Actually yea I do need help, I just changed my phone number and I can’t text anyone

  • aamer74 aamer habib (@aamer74) reported from Maidenhead, England

    @O2 @England My ba p2 priority codes for the cinema are not working

  • elainem95300032 elaine moss (@elainem95300032) reported

    @o2 you guys are driving me insane. Taking over £300 from my account unauthorised. Didn’t issue credit. Issue default letter. Now refusing to pay charges. #badcustomerservice #joke

  • BunnykinsSami Sammie 🐇👅👋🌠🎷〓〓 (@BunnykinsSami) reported

    @O2 I'm a 02 pay as you go customer but having real issues creating a new password and secret word to access the o2 app please can you advice ? 🤔

  • LadyRascal Sonia Tonkin (@LadyRascal) reported

    @O2 poor form took mymum to take out 1st phone contract and get smart phone at sutton branch girl was not interest were in EE getting much better service

  • _RedForEver D (@_RedForEver) reported

    @O2 It’s fine I spoke to someone on the phone. You officially have the worst customer care I’ve ever dealt with in my life. I should have stuck with three as at least they care about their customers and don’t rob them.

  • DLConio92 Dave-Lee Conio (@DLConio92) reported

    @O2, Hi there, I've just applied the 02 priorities code to use at an Odeon, but I never finished the transaction. I went to reuse it at a different time but it is not saying the code is no longer valid. Any help please? Thanks!

  • FabulousFarzana Farzana Ali (@FabulousFarzana) reported

    @O2 I just got a call from 0800 080 0654 offering me a 40% off my bill promo for the rest of my contract. She ended the call calling me “stupid” for not giving over the code that was sent from “O2” but how did they manage to send texts from the O2 text number?? #scam

  • Geordiespartan the boss (@Geordiespartan) reported

    @O2 Hi can someone help please. I'm trying to sort out proof of purchase for a recent new connection I took out

  • Fablanta Donald Alexander (@Fablanta) reported

    @O2 I just topped up by £10 because my credit was at £0. This instantly goes down to £5. Instead of the 5p-5p-10p rate I thought I was on. Seems O2 has seen fit to put me on a £5 bundle without telling me. Being an ultra low usage customer, I am (very!!!) not happy about this.

  • lindapriestley1 Lynda Arnold (@lindapriestley1) reported

    @JamesMarriott @Danfudge @O2 Customer service not great though. Grandson got a phone for his birthday 2 weeks ago. Still waiting for it to be activated…

  • TIPical Tip-ical (@TIPical) reported

    @O2 Have no alternative line, and when I try 2729 it says I'm not registered on network

  • TIPical Tip-ical (@TIPical) reported

    @O2 hi, my phones been cut off,can't access my o2 to use the chat service and can't contact you to discuss it..... How do I remedy this? Genuinely hilarious How can someone pay a bill if they physically can't use any service related to o2?

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