O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 29
Blackburn, England 23
Glasgow, Scotland 13
Manchester, England 12
Birmingham, England 8
Belfast, Northern Ireland 7
Gloucester, England 7
Southport, England 5
Hammersmith, England 5
Halifax, England 5
Todmorden, England 4
York, England 4
Faringdon, England 4
Reading, England 3
Southwark, England 3
Swindon, England 3
Batley, England 3
Oldbury, England 3
Southminster, England 3
City of London, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Hackney, England 3
Barnet, England 2
Northampton, England 2
Nottingham, England 2
Stockton-on-Tees, England 2
Lancaster, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Hawjiggs Gillian Cameron (@Hawjiggs) reported

    Hey @O2 why do you make it so hard to find a way to contact customer services on your website? Being charged for monthly service on a SIM I haven't even received yet. Come on, tell me the customer service phone number, I won't tell anyone, I promise...

  • RicFishBoy Ric Herring (@RicFishBoy) reported

    @O2 I turned my phone off and on again and seem to have got the network back so it’s all good 👍

  • forbsy3 Hilary Forbes (@forbsy3) reported

    @O2 my friend has had no service all day in south Derbyshire between swadlincote and ashby de la zouch. Is there still a network problem. She can't phone out.

  • jojostott85 Joanna Cordwell (@jojostott85) reported

    @O2, Hi there, I signed up for the Joe Wicks 90 day plan through priorities on 09/07 but have not received any emails to confirm. Can you offer any help please?

  • Chris_Basd Christos Basdekis (@Chris_Basd) reported

    @O2 I signed up a week ago after confirming my area has good signal. I had for 3 day and now already missing phone calls and have things cancelled because i cannot be contacted. Worst service ever and regret singing up with O2. People stay away.

  • paige_shepherd Paige Shepherd (@paige_shepherd) reported

    @kersymac93 @O2 Have a look at Sky! I have been with them for the last year with zero problems! Xxxxx

  • kersymac93 Kerry ♡ (@kersymac93) reported

    @paige_shepherd @O2 I’ll need to have a look at them, I bought an iPad with data plan in Dec & haven’t been able to use data plan since I bought it, no ones sorted it yet & now I apparently keep using up all my phone data & no signal! So annoying 🤬

  • cattypickard Cat (@cattypickard) reported

    @O2 your customer service never used to this bad - can you please DM me away to comtact CS urgent

  • kersymac93 Kerry ♡ (@kersymac93) reported

    @O2 DM’d all my issues over! 🙄

  • ollybarkley Olly Barkley (@ollybarkley) reported

    @O2 Hey, I’ve had some issues receiving SMS verification codes from Resolut online bank but they’re saying no issue their end. Has your network been working smoothly over the last 24 hours?

  • kersymac93 Kerry ♡ (@kersymac93) reported

    Cannot wait for my contract with @O2 to end! Nothing but issues recently, paying £70 quid a month for crap service!!! 🤬

  • OllyHatch Olly Hatch Esq,. (@OllyHatch) reported

    @PeteLau @oneplus Hi there Pete. Why can I not use my OnePlus8 and @O2 provider here in the UK to use #WiFi calling?? Its available on other phones and networks, but not for me and lots of other OnePlus users. Seems pretty dumb to me. OnePlus Community pages no help at all.

  • TylerTowers Ashley Halliday (@TylerTowers) reported

    @O2 Need to speak to somebody about my itemised bill. Called and through multiple question (but no help) and was told ‘Thank you. Bye.’ I don’t want to do text chat and I need help now. Ideas?

  • twigs83 Catherine Brundrett 💙 (@twigs83) reported

    @O2 is Skipton having issues with the network? My elderly auntie is having issues!

  • kersymac93 Kerry ♡ (@kersymac93) reported

    @paige_shepherd @O2 Oh really? Do they do mobile contracts I never knew!! I’m having nothing but constant issues with o2 recently let alone no signal! Xxxxx

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