O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Glasgow, Scotland 28
Blackburn, England 23
Batley, England 14
High Blantyre, Scotland 14
Hammersmith, England 9
Hackney, England 8
Manchester, England 8
Halifax, England 7
Hebden Bridge, England 6
Sheffield, England 6
Ventnor, England 6
Leeds, England 5
Belfast, Northern Ireland 5
Portsmouth, England 5
Airdrie, Scotland 4
Bristol, England 4
Birmingham, England 4
Brighton, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Mansfield, England 2
Edinburgh, Scotland 2
Wakefield, England 2
Bolton, England 2
Wembley, England 2
Wisbech, England 2
Camberley, England 2
Norwich, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • mat_stringer Mat Stringer (@mat_stringer) reported

    @O2 Already checked and followed tips. Everyone on O2 in this area is experiencing issues apparently

  • Sands_108 Sands (@Sands_108) reported

    @O2 such poor response to dealing with a fraud situation. One month & still waiting for resolution. While u keep sending debt collection threatening letters! Deal with the issue!!!!

  • Frugal_ways Deano... (@Frugal_ways) reported

    Hey @O2 what is the point of having mobile data with #O2 when an old apple phone, a new apple phone and the latest android samsung cannot even open a search engine on the browser, as your "mobile data" doesn't work? #ripoffbritain

  • fencemaster Fencemaster (@fencemaster) reported

    @O2 @GoodThingsFdn @virginmedia #O2 has gone from bad to worse. A decline in overall customer service and now little to no signal all of 25 miles from London. 18 years of loyalty and this is what I get is it? Looking to move to a supplier with a service that works right now.

  • ProductionsLane Production (@ProductionsLane) reported

    @O2 I didn’t win £10,000 John Lewis vouchers and now I’m really really sad 😢 I have to deal with hour crap network and not win prizes

  • stridesshoes STRIDES (@stridesshoes) reported

    @O2 I have an issue which I've DMd you about. Phone will not re set abroad - no local network.. urgent

  • join4te Jay (@join4te) reported

    @O2 Day 14 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.

  • danjh2010 Dan 🏳️‍🌈 (@danjh2010) reported

    So frustrated with @O2 I had great signal at home until a few weeks ago and now it’s utterly terrible. Can’t make or receive calls. I don’t know what they did but something changed!

  • JerryTaylor Jerry🇪🇺🚴🏻‍♂️🐈 #FBPE #LibDem #NotMyKing (@JerryTaylor) reported

    @O2 why are your support lines always “unusually busy”? Have you considered being honest and just saying “our lines are always busy”?

  • MiddleAgeJohn1 Middle Age John (@MiddleAgeJohn1) reported

    I'm getting increasingly frustrated with @O2 the signal and network reliability is poor, call dropping out daily. I ordered an upgraded phone.... its been a week, no updates. Poor. Help

  • le_batsford LeighWBA84 (@le_batsford) reported

    @O2 is there something wrong with the network in East London. I've had no coverage in E9, E10, E11 or IG8. Having to send this via WiFi in a McDonalds :-(

  • EmpireFF Empire (@EmpireFF) reported

    @O2 Any chance of you putting a mast up at the Phoenix Retail Park in Linwood. Ridiculous in this day in age you can’t even get a signal to make calls or texts. Your coverage checker is nonsense. For years we’ve not been able to make a call, text or use data.

  • statsdavew Dave Woods (@statsdavew) reported

    @O2 having problems with roaming data on my iPhone in Greece (all fine until two days ago, now no data). Any issues your end?

  • danjh2010 Dan 🏳️‍🌈 (@danjh2010) reported

    @O2 Hi, done that multiple times. It was perfect signal until a month ago and now it’s unusable

  • glitchofthehead Jayne (@glitchofthehead) reported

    @O2 can I have a phone number to ring customer services please? All I can get hold of on the app is bots who don’t understand what I am trying to say

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