O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 30
Blackburn, England 28
Glasgow, Scotland 23
High Blantyre, Scotland 14
Halifax, England 12
Manchester, England 10
Batley, England 9
Birmingham, England 8
Hammersmith, England 7
Hackney, England 7
Belfast, Northern Ireland 5
York, England 4
Airdrie, Scotland 4
Dungannon, Northern Ireland 3
Norwich, England 3
Hemel Hempstead, England 3
Chichester, England 3
Southall, England 3
City of London, England 3
City of Westminster, England 3
Bristol, England 3
Todmorden, England 3
Nottingham, England 3
Leeds, England 3
Sheffield, England 3
Brighton, England 2
Bournemouth, England 2
Ryde, England 2
High Wycombe, England 2
Newcastle upon Tyne, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • IAmThunderHawk I Am ThunderHawk (@IAmThunderHawk) reported

    Is it linked with @O2 signal issues, cause I'm not even getting 4g

  • DreamChaserKiye ELGYY🤞🏾 (@DreamChaserKiye) reported

    @O2 is the worst network going 3 weeks my phone has had no connection , I been calling & asking for a manager & they lock off the phone

  • dauphinsky Chris Wood 🇬🇧 (@dauphinsky) reported

    @O2 Your customer Services are terrible. A mast in the area has been down 5 months (known issue) and mobiles are unusable. We have had an email saying it’s in the T&C’s this can happen? 5 months paying for a service that’s not available?? @Ofcom @MartinSLewis #customerexperience

  • RebeccaWilcoxxx Rebecca Wilcox (@RebeccaWilcoxxx) reported

    @O2 Moved into a new development and signal shocking. Your website says the area should have 4G. I get zero signal and the neighbours are the same. What can be done? Considering moving to another network 🤔

  • johnnynadin Johnathan Nadin (@johnnynadin) reported

    @O2 Just as an update @O2 still on hold its now been 1hr 47 hold the staff accountable for not providing a service to your customers

  • franlatics27 Fran Edwards (@franlatics27) reported

    @O2 WN4 0SB-WN4 0YU mast any chance of actually fixing this issue now its been ongoing since Feb and the signal is absolutely terrible through the day

  • JoJo_P_87 ˜”*°•.˜”*°• JoJo •°*”˜.•°*”˜ (@JoJo_P_87) reported

    @O2 Can someone help me please?

  • Dees_artwork Dee Walker Fine Art Painter (@Dees_artwork) reported

    @O2 We ve had to change mobile phones to another provider as the signal is dreadful in Bunbury with #o2 Today the newly installed SMART METER didnt work because it relies on @O2 …. NOT HAPPY. With another signal provider it would work because our mobile signal is GOOD

  • JohnoGreig Johno (@JohnoGreig) reported

    @O2 hello, why is it I can get full 4G signal half way up a mountain on a Greek island but here in my home (TS10 4SD) I can’t even load a website with my one bar!

  • mrscassw Cass (@mrscassw) reported

    It’s been 36 days since I reported fraud to @O2 - still getting threatening letters for an account never opened and nothing from the fraud team…..

  • JonMagicman Jon Pepper (@JonMagicman) reported

    @O2 @O2 This is the 7th working day and still no phone call from the complaints team. I've already started to take legal advice on this as it's an open and shut case. A phone call would have gone a long way to resolving this. Such a shame that customer service appears non existent.

  • gaylem1978 Gayle Fitzpatrick (@gaylem1978) reported from Glasgow, Scotland

    @drewsy92 That’s very disappointing such a large network giving you such poor service for the money you’re paying monthly honey x. What can you do to assist @O2 ? It’s certainly giving me food for thought as I’m thinking of getting a new mobile contract over next few months!

  • rajgupta292611 Rajinder Gupta (@rajgupta292611) reported

    @O2 I wanted my old number to be migrated into new number but still not completed. My old number has been out of service for the last 90 hours and I made around 15 calls since Monday and I was told wait 24-48 hours every time and managers can’t speak directly

  • DanniiEvans4 Dannii Evans (@DanniiEvans4) reported

    @O2 hi I need help as it says I’ve used a voucher when I havnt

  • demented_tj Jan T. (@demented_tj) reported

    @O2 can someone help me please, I was supposed to get a refund for lack of service, instead the amount was ADDED to my bill ... online chat not connecting

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