O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 32
London, England 26
Glasgow, Scotland 14
Manchester, England 11
Halifax, England 7
Birmingham, England 7
Hammersmith, England 6
Gloucester, England 5
Belfast, Northern Ireland 5
Hackney, England 5
York, England 4
City of London, England 4
Faringdon, England 4
Croydon, England 4
Batley, England 4
Southport, England 3
Southminster, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
City of Westminster, England 3
Norwich, England 3
Dungannon, Northern Ireland 3
Todmorden, England 3
Southend-on-Sea, England 2
Southwark, England 2
Buntingford, England 2
Derby, England 2
Airdrie, Scotland 2
Cambridge, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Cheryl_x Cheryl Mckenzie (@Cheryl_x) reported

    Honestly courier drivers are the WORST! Waiting on a new phone, he calls and I cancel the call by accident, call back straight away and he doesn’t answer so then marks my parcel as he can’t find the address! Raging! @O2

  • UKPowerNetworks UK Power Networks (@UKPowerNetworks) reported

    @cortexrock @O2 Hi Mark, this is information from our website about the SMS service. "This service is free, however, your network may charge you if you’re outside of the UK. Standard text fees will apply for messages that you send to us."

  • mikethomashendi mikethomashendi (@mikethomashendi) reported

    @O2 Interesting to note that according to last year's annual report, @o2 invested around £750m in the network and still managed to rake in profits of £581m. Yet they absolutely need to raise their prices.

  • ScouseF1 Jack 🏎🏁 (@ScouseF1) reported

    @thelifeofjadey @O2 Personally never had an issue with Three. Whenever I go in the shop the staff are really helpful

  • rachelbymustang Rachel Marian Digby (@rachelbymustang) reported from Portsmouth, England

    Really fed up of being 31 and @O2 who has all my details including my date of birthday still say I'm not old enough to use websites like @AnnSummers I'm 3 bloody 1. Just let me buy a damn bra for **** sake.

  • cberry1205 chris berry (@cberry1205) reported

    @O2 rang u twice now and for the phone put down on me, brilliant customer service

  • genty1970 chris gent (@genty1970) reported

    @O2 No WiFi and most of the time completely no signal, it is a black spot for your network

  • Lollz81 Loll Montgomery (@Lollz81) reported

    @thelifeofjadey @O2 @EE was just as bad! I was disgusted with how much my bill was going up! I will be looking for a new provider once my contract is up!

  • DirtySurti Ketan Surti (@DirtySurti) reported from Dickens Heath, England

    @O2 your service is terrible and I haven't even fully moved over from my current provider. Managed to move 2 sims across but struggling with two more. Keep getting a declined, then your customer service team call saying can see incomplete order but then cut me off !

  • lifeaslexi ★ WEAR A DAMN MASK ★ (@lifeaslexi) reported

    Nearly an hour later and I have been redirected FIVE TIMES... they keep saying they are sending me to the payment department and it never happens. WHAT ******** @O2 ... sort your **** out!! No wonder I want to leave your network.

  • maryhippychick m a r y (@maryhippychick) reported

    So @O2 are raising my tariff An insurance broker is charging me £60 “due to the increases in the practical cost incurred in placing a policy including document issue, storage and licensing costs.” My buildings insurance has Increased due to subsidence claims last year.

  • SpankyWhizzbang SpankyWhizzbang (@SpankyWhizzbang) reported

    @O2 11.7% air time increase!?!? Tone deaf - some folk could really use some support right now as things are getting hard enough without blatant profiteering - you could have absorbed some of this. You've lost a loyal customer of 15 years when my contract ends #o2priceincrease

  • andy_manc Andy (@andy_manc) reported

    @O2 complaint raised mid Jan about not having signal within my local area. Customer care team call me back a few weeks later and confirm that a mast has been down since September 2020 and someone else will call be back within 5 days. 3 weeks later absolutely nothing!!!

  • davemh72 davemh #stopthegas (@davemh72) reported

    @O2 how do I put in an official complaint about your company and the extortionate price hike you’re about to force on me ?

  • stayloa Steve Taylor (@stayloa) reported

    @SimonSB1992 @O2 Another user checking in with the same issue!

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