O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 29
London, England 27
Blackburn, England 23
Batley, England 13
Hammersmith, England 10
Manchester, England 8
Halifax, England 8
Hackney, England 7
Sheffield, England 6
Ventnor, England 6
Belfast, Northern Ireland 5
Portsmouth, England 5
Hebden Bridge, England 5
Leeds, England 4
Birmingham, England 4
Airdrie, Scotland 3
Brighton, England 3
Nottingham, England 3
Bristol, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Hemel Hempstead, England 2
Liverpool, England 2
Hamilton, Scotland 2
Rotherham, England 2
Godalming, England 2
High Blantyre, Scotland 2
City of Westminster, England 2
Chichester, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • radiatorcat HelloMissRose (@radiatorcat) reported

    So, the merger between @O2 and @virginmedia has been given the initial green light. Can we all just use O2’s mobile network from now on as #virginmobile reception is appalling!

  • __OZZYTECH__ Mr O (@__OZZYTECH__) reported

    @O2 Yet more failed promises of call backs for a failed porting issue by O2. Why is your team so incompetent?

  • soggybottomz Soggy Bottomz (@soggybottomz) reported

    Another week another @O2 outage for our area. How many outages in one specific space of time is considered not acceptable for me in my contract. Can’t wait for my contract to end so I can switch. This is not on! Its every few weeks now. Invest in the mast near me as it’s poor! 😩

  • jenfa_lu Jennifer Lucy (@jenfa_lu) reported

    @DHLParcelUK pls can you help? I ordered a new phone 7/04/21 with @O2 which still hasn’t arrived, O2 will not take responsibility and won’t cancel my order as they have already dispatched. I have contacted @o2 numerous times but they just dismiss me. Pls can you help? Thanks

  • JU5TBRINGIT James Craig (@JU5TBRINGIT) reported

    @BlenkharnPaul @VodafoneUK @O2 My broadband is always down I came to my **** to use there WiFi lol

  • Sammiekirkbride Sammie Kendall (@Sammiekirkbride) reported

    Got to love @O2 🙄 sat in a phone queue for ages, then as soon as I get to speak to someone my signal goes and I lose connection. Spot on 👏🏽

  • Aliceinbetween_ JULIA | BLM ✊ (she/her) (@Aliceinbetween_) reported

    @EE As voted by who?! Had the worst experience with EE, never looking back with @O2

  • alanjohnwright Alan Wright (@alanjohnwright) reported

    @O2 Wait for at least 48 hours each time we send an email back and forth. This is not practical solution. You need to do better.

  • SIRNARIO SIRNARIO (@SIRNARIO) reported

    @O2 I need help can someone DM me?

  • adz232 Adam Crawford (@adz232) reported

    @SithGamiing @O2 That’s the O2 customer service number.

  • Cruisette1 SiobhanK (@Cruisette1) reported

    @AppleSupport Why, when you return a replacement phone rather than service/repair the one sent, do you not unlock it? I now have a phone @O2 can’t unlock because I literally have no history of the phone. Why send me a locked phone? They can’t trace the IMEI. Helpful!

  • del__91 del (@del__91) reported from Stoke-on-Trent, England

    Is anyone having trouble receiving calls on the @O2 network?

  • aseddon130 Aaron Seddon (@aseddon130) reported

    @O2 our WiFi at work has gone down so I am having to revert to my data (which I have plenty) but my god my speeds are really bad. Was originally getting 2Mbps and now it’s much less than that. My co workers next to me on other networks are getting 30/4-Mbps. Can you help please?

  • christineahp Christine Steel (@christineahp) reported

    @O2 spam call “for small businesses” me “sorry not a good time&not relevant 4 me so can u please take me off ur list thanks”.Reply-we r trying 2 save small businesses ££! Me “as I said it’s not relevant & not a good time so..” CS agent “there’s no need to be so rude!” Seriously?!

  • Matt180Smith Matt Smith (@Matt180Smith) reported

    @O2 absolutely shite service recently down more than a ****** knickers 😡

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