O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 34
London, England 26
Glasgow, Scotland 17
High Blantyre, Scotland 14
Manchester, England 10
Halifax, England 8
Birmingham, England 7
Hammersmith, England 6
Airdrie, Scotland 5
Hackney, England 5
City of London, England 4
Faringdon, England 4
Croydon, England 4
Gloucester, England 4
Batley, England 4
City of Westminster, England 4
Belfast, Northern Ireland 4
Truro, England 3
Llandrindod Wells, Wales 3
Bolton, England 3
Brighton, England 3
Norwich, England 3
York, England 3
Dungannon, Northern Ireland 3
Southall, England 3
Bristol, England 3
Todmorden, England 3
Leeds, England 3
Hamilton, Scotland 2
Southminster, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • GouldMP_UK mike g 🇪🇺🐝 🚴🏻‍♂️ (@GouldMP_UK) reported

    Try to cancel my @virginmedia broadband at end of contract. After 23 minutes refusing all the offers I’m told that if I cancel I’ll lose my @O2 mobile number which I’ve had for 20 years and is a completely separate contract with, I thought, a different company. WTAF?

  • ErasedHysteria Hysteria_ Erased (@ErasedHysteria) reported

    @CraigH0151 bloody garbage @O2

  • jcassidy2 James Cassidy (@jcassidy2) reported

    @O2 been trying to use your priorities app for half an hour but it says there is an issue and you’ve been notified…what’s going on? Selling contracts for itv the promise of rewards which then don’t exist…false advertising 😢

  • PlimsoulStudios RJ (@PlimsoulStudios) reported

    @s8_leo @O2 I’m having the same issue. Asking me to request a code to log in, once I enter the code it takes me back to log in screen to request another code… and repeat.

  • jcassidy2 James Cassidy (@jcassidy2) reported

    @O2 been trying to use your priorities app for half an hour but it says there is an issue and you’ve been notified…what’s going on? Selling contracts with the promise of rewards which then don’t exist…false advertising 😢

  • thekinaton 🔥🕊️ Jason Sensation 🔥🕊️ (@thekinaton) reported from Brighton and Hove, England

    Once again @o2 priority site down

  • infobleep Tim (@infobleep) reported

    @O2 @Vijay_781 I think the problem is the servers can't come with the number of people accessing them at the same time. Last week I had no problem vut this I did. I think the fact is every day now and there are only 7,000 vouchers instead of 10,000 means more people trying at the same time.

  • NeatGuy13 Neat Guy (@NeatGuy13) reported

    @O2 fix the Odeon ticket issue or I'm genuinely leaving

  • sara_nash80 saraj (@sara_nash80) reported

    @O2 is your priority app down? I’ve tried to access several times by generating a security code but then unable to log in

  • ThisIsUMZE UMZE (@ThisIsUMZE) reported

    @O2 Further More @ThreeUK can do this in a matter of minutes and their support team don’t even speak English 😮😮 @O2 just give up … rubbish network and **** service

  • ShepSqueeze Shep (@ShepSqueeze) reported

    O2 Priority code for Odeon not working. WTH?! @O2 #irritated

  • BurbBurbBurb Burb (@BurbBurbBurb) reported

    @O2 has the priority cinema tickets offer ended? The priority app doesn't show them, it seems to be not working properly.

  • roshKrish rOsH (@roshKrish) reported

    Because of bad service, moved out of @O2 . Now got a bill for 400£. Who can help here? Customer care is ****

  • tmdaines Thomas Daines (@tmdaines) reported

    @ShepSqueeze @O2 I was there watching the seconds go down and literally was clicking on the offer at 14:00:01 and got error messages and crashes on both phones. Turning into a waste of time if they can't manage demand for servers or don't have a reasonable number of tix.

  • notmaddie Madeline (@notmaddie) reported

    @O2 are there any plans to fix the priority app? My partner and I were both on and watched the seconds count down for the Odeon tickets and then the app crashed and didn't recover for 15 minutes, by which point tickets were sold out. Old ticket system never had this problem.

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