O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Blackburn, England 20
Glasgow, Scotland 9
Birmingham, England 8
Gloucester, England 8
Belfast, Northern Ireland 6
Manchester, England 5
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
City of London, England 4
Nottingham, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
Cambridge, England 3
Halifax, England 3
Swindon, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 2
Swansea, Wales 2
Hastings, England 2
Larne, Northern Ireland 2
Oldbury, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Mckenna_Turner FMT (@Mckenna_Turner) reported

    @O2 how difficult is it to close an account? You know I don't owe you any money. I closed my account in Nov & handset sent back within 14 days because of unusable signal. Every time I call you say sorry & promise to sort this then you do nothing! Maybe public shaming will work 🤷

  • standupian Ian Richards (@standupian) reported

    Urgently need to be able to speak to an O2 British customer service manager to resolve a major issue @O2 #crapservice #marginalisingcustomers #over30yearsacustomer

  • itsasophslife Soph Clifford (@itsasophslife) reported

    @O2 I am beyond disgusted by how appalling and unhelpful your customer service is. It never used to be this bad! Trying to speak to someone on the app and all I keep getting is repetitive useless responses that don’t help my problem! I’ve been waiting since Wed for a reply on here

  • jeremymutter Jeremy Mutter (@jeremymutter) reported

    @O2 I need help with getting data in Australia. The phone works but I cannot download any data notwithstanding data roaming is on. Chat it’s don’t help

  • Cc14935702 Fu*k_this_NO (@Cc14935702) reported

    @Doctor7979 @O2 (.) Looks rude

  • sqquelch Squelch 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 🌈 🔥🐲 (@sqquelch) reported

    Four years since I last took the train from Fareham to Southampton and there's still no data service on @o2 along the train line

  • DJEmz1990 JigglyEmz (@DJEmz1990) reported

    @O2 i need answers my 24month refresh contract officially expires in 9 days ive been treated like **** over those 24months so i do NOT want to renew but my device plan apparantly still has almost £350 left... am i going to be forced to renew on this god aweful overpriced tarrif??

  • mrcndrw Marc Andrew (@mrcndrw) reported

    @O2 Nearly 2 weeks since I provided you with a (still valid) PAC code from @VodafoneUK and you still haven’t transferred my number! Absolutely farcical. Willing to help me sort out this s**tshow?

  • sammeh_reads Sammeh Lowry (@sammeh_reads) reported

    @O2 ring to pay my bill am told welcome to the o2 pay as you go top up service? Can't get through to anyone and when I try and log in it says my account doesn't exist. What's going on?

  • jeremymutter Jeremy Mutter (@jeremymutter) reported

    @O2 Have tried all of the self help through the app

  • thealmeister Al MacLeod (@thealmeister) reported

    @O2 Struggling to get on the support page to answer questions. Interested which bolt on was required!!!

  • HelenStokesSwim Helen Stokes (@HelenStokesSwim) reported

    @O2 @AffordableMob where can I view my contract? Bought a phone via affordable mobiles on O2 network in December, don't appear to have been sent a contract? Have looked on my O2 account can't see anything there.

  • Harbiodun27 aajohnson (@Harbiodun27) reported

    @O2 I have tried to make payment for my bills and not going through. Customer care agent advised that I transferred to your bank account but the payment is still yet to be confirmed

  • BenGarbutt1 Lethal Badger (@BenGarbutt1) reported

    @virginmedia @TheBHF @O2 Fantastic, now can you fix the Internet we're paying for please, only down AGAIN for an entire night, morning and I'm assuming also afternoon too if last time is any indicator... ..........

  • Lucidavis86 Lucinda (@Lucidavis86) reported

    Hi @O2 - have you changed the software you use for your online chat? It's awful and a bit of a step backwards 🙄

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