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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hackney, England 7
Hammersmith, England 9
Birmingham, England 6
Glasgow, Scotland 13
London, England 24
Batley, England 3
Halifax, England 6
Bideford, England 1
Stockton-on-Tees, England 1
Gloucester, England 1
Letchworth Garden City, England 1
Sheffield, England 1
Uckfield, England 1
Blackburn, England 106
Evesham, England 1
Clevedon, England 1
Llanfairpwllgwyngyll, Wales 1
Keith, Scotland 1
Yeovil, England 2
Chipping Norton, England 1
Cardiff, Wales 1
Edinburgh, Scotland 2
Harwich, England 1
Manchester, England 3
Weymouth, England 1
Bognor Regis, England 1
Lakenheath, England 1
Aylesbury, England 1
Alexandria, Scotland 1
Newton Abbot, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • jhargie4
    john (@jhargie4) reported

    @o2 @virgin @virginmedia CEO LUTZ SCHUELER received a call from your office regarding my complaint and when I asked a direct question rather than answer your representative went silent before abruptly disconnected the call with no warning. Great customer service.

  • gaeilicgal
    Gale (@gaeilicgal) reported

    Hey @O2 could you make a SIM only deal that could be bundled onto my contract for my elderly parent? They never make calls unless it's an emergency but I always call them. A bundle on SIM for a token cost would be piece of mind and so helpful.

  • londonlaraine
    Laraine Kempster (@londonlaraine) reported

    @DavidMacG1972 @O2 @davehpayne They're disgraceful. I am 70 disabled and live alone and I have had no DATA service and can't make calls for 3 days now and their answer? Phone our Support team....

  • SteNug10
    Ste Nugent (@SteNug10) reported

    @O2 I have never been with another provider but your lack of signal and data is criminal. For what i pay monthly i shoukd expect a service....shocking

  • jhargie4
    john (@jhargie4) reported

    @o2 @virginmedia @Virgin CEO LUTZ SCHUELER seems only your bot accounts actually care about the customer

  • jmcconville710
    jmcconville710 (@jmcconville710) reported

    @O2 morning , need help with an invoice/bill I have received which is strange as I’m not an o2 customer.

  • KansasMax
    Max Kansas (@KansasMax) reported

    @O2 unbelievable that I cannot get help blocking my SIM after my phone was stolen. Please help me sort this out

  • TDHarnetty
    Talib Dean Harnetty (@TDHarnetty) reported

    I was told on the phone that I'd be able to use my allowances in Turkey but I'm getting no data. Roaming is on, data is on, but no mobile data. I'm a Volt customer. Help, please. @O2

  • cwbmufc
    Chris (@cwbmufc) reported

    @willyepp @O2 Regularly get these issues too @O2

  • sheldinij
    Sheldini (@sheldinij) reported

    Getting properly fed up now by the terrible service. Not doing what you say. Lies lies lies. @O2

  • Rah333m111
    R (@Rah333m111) reported

    @O2 @virginmedia spent months trying to resolve incorrect default from Jan 2026.Multiple complaints have been incorrectly closed/ignored/been passed between departments. No deadlock letter closed my complaint without addressing my response. @LutzSchueler help! Comp unacceptable!

  • insittingbourne
    Paul (@insittingbourne) reported

    @O2 Thankyou but we have all changed providers now as every time we were told the local most had issues but never fixed. It went on and on.

  • NickBeddows1
    Nick Beddows (@NickBeddows1) reported

    Shout out to Nada in @O2 Brighton. Super customer service

  • markfrancis1968
    mark francis (@markfrancis1968) reported

    @O2 yet another letter from a debt collector from a account linked to my number We’ve agreed this is a fraudulent account Despite you telling me you’ve sorted the problem imagine my shock

  • TheLifeOfJapi
    TheLifeOfJapi (@TheLifeOfJapi) reported

    No internet coming upto 30days from your service, three attempts for a technician to call us for no call to ever be made, and now just been hung up on by your call handlers. @O2 what's going on why can't we get a technician or even our internet sorted? All calls are recorded.

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