O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 28
Glasgow, Scotland 28
Blackburn, England 27
Batley, England 15
High Blantyre, Scotland 14
Hackney, England 9
Halifax, England 9
Hammersmith, England 9
Hebden Bridge, England 6
Manchester, England 6
Sheffield, England 6
Ventnor, England 6
Birmingham, England 5
Leeds, England 5
Belfast, Northern Ireland 5
Portsmouth, England 5
Airdrie, Scotland 4
Bristol, England 4
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Todmorden, England 3
Leicester, England 3
Huddersfield, England 2
Mansfield, England 2
Edinburgh, Scotland 2
Wakefield, England 2
Wembley, England 2
Wisbech, England 2
Camberley, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • LoriAlves88 Lori Alves (@LoriAlves88) reported

    @O2 Sent DM. Need it activated to sign in to my new phone

  • PTEng_2013 Pete @ Perryton Engineering Ltd (@PTEng_2013) reported

    @GorillaoJustice @O2 Shocking signal usually coincides with work on or upgrades to the mast network. Worth checking the O2 website for any work they’re doing because they don’t always tell you (if they’re anything like Three).

  • LibertyyBremner Liberty🦋 (@LibertyyBremner) reported

    @O2 your customer service is a pile of ****.

  • profgotswaggz Profgotswagz (@profgotswaggz) reported

    @TimiArmstrong @AyoShonaiya @O2 You try sha! He tweeted around 10:22am and O2 replied 10:39am that it’s not sold out! O2 confirm around 9:30Pm that “Although we had a slight issue, no tickets were sold out until 6pm” So how did your influencer get his own sold out by 10:22am??

  • Sentfromdevon1 Sentfromdevon (@Sentfromdevon1) reported

    @O2 again I am having a problem with internet in Nottingham NG2 area. Is there a problem?

  • JMarie_Nx Jordan x (@JMarie_Nx) reported

    @O2 why can’t I make calls and I have no signal?!

  • tm_hatton 🚮™️🛂 (@tm_hatton) reported

    @O2 why is your 4g so bad paying £53 for something that doesn’t deliver a service didn’t sign up for that surly the ombudsman can get me out of my contract.

  • mcainey88 McAiney Ⓜ️ (@mcainey88) reported from Preston, England

    @O2 no signal or Internet here in preston. Is service down?

  • MrDayInTheUK69 MrDay (@MrDayInTheUK69) reported

    @GorillaoJustice @O2 Hi James. I’m on O2 as well and not a million miles from you (N Wiltshire). I had issues yesterday. Losing signal, slow Internet, 3G. Today has been better. Still slightly flaky but not an issue. Hopefully yours will sort itself out. I’ve been with 02 16 years & won’t change

  • ljhew86 Lee Hewey (@ljhew86) reported

    @JCyberSec_ @O2 It's a nightmare but when I network blocks one link or source, the scammer moves over to another.

  • KayBall77922912 Kay Ballard (@KayBall77922912) reported

    @GorillaoJustice @O2 They are ALL crap. 3 have been on a reduced signal for ? yrs. Portsoken area! Can't call from 1 room to another !

  • ac_web_designer Andrew Courtney (@ac_web_designer) reported

    @O2 No the promotion isn't showing on My O2 & the Live Chat team said it didn't apply. It's advertised in the checkout for an Upgrade & New Customer. We confirmed it would apply with local O2 store. Rather not wait for the first bill as this would then be outside the returns period.

  • JCyberSec_ Jake | JCyberSec_ (@JCyberSec_) reported

    @KirstySmith2012 @O2 All I can suggest is keep your phone on silent. Not great advice but sadly the blame lies with your network provider for not blocking these messages on their network

  • RachIsAGeek slytherinRach (@RachIsAGeek) reported

    @O2 O2 is definitely down in Preston can only use my phone on WiFi

  • clairbear00 clairbear (@clairbear00) reported

    @O2 customer service has been shocking. My poor mum been without a phone for 4 weeks now! Yous keep promising to sort issue and phone me back as you can't phone her phone and I'm still waiting!! But your still charging her!!! #disgusting

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