O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Blackburn, England 22
Manchester, England 10
Glasgow, Scotland 9
Gloucester, England 8
Birmingham, England 7
Belfast, Northern Ireland 6
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
City of London, England 4
Nottingham, England 4
Halifax, England 4
Southport, England 4
York, England 4
Faringdon, England 4
Bournemouth, England 3
Hackney, England 3
Cambridge, England 3
Wandsworth, England 3
Edinburgh, Scotland 3
Swindon, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Harringay, England 2
St Albans, England 2
Aberdeen, Scotland 2
Newport, Wales 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Rockbmi Mike Rock (@Rockbmi) reported

    @Craigo71 @tescomobile @O2 Tesco Mobile are a Mobile virtual network operator and use o2’s infrastructure, so you’ll get the same network service as o2.

  • TheRealMoscha Moscha (@TheRealMoscha) reported

    @virginmedia is there any perks or benefits to being a virgin media customer and an @O2 customer? Iv seen some deals like double saga and double broadband package, would I get these perhaps?

  • KevinGibbins1 Kevin Gibbins (@KevinGibbins1) reported

    @Craigo71 @tescomobile @O2 New phone, 100Gb of data for £20 a month, 24 month contract, with 3. A couple of minor technical issues (mainly because I'm technically inept) which were sorted really quickly. Decent signal coverage. I was with Tesco but they couldn't match that.

  • Bedz6453 mike bedder (@Bedz6453) reported

    @O2 is there an issue in Coventry with service? Haven’t had a signal since 10:30am complete loss of service

  • AmericanPie88 Chris (@AmericanPie88) reported

    @O2 Hi @O2 yes it has been referred to credit file referrals over two weeks ago and no response. The check had issues because call handler tried it twice in short space of time. Have been told to try again but don’t want to damage score further. No response from anyone. Have sent DM

  • TheRealMoscha Moscha (@TheRealMoscha) reported

    @virginmedia is there any perks or benefits to being a virgin media customer and an @O2 customer? Iv seen some deals like double data and double broadband package, would I get these perhaps?

  • cdrider1 Craig (@cdrider1) reported

    @O2 Hi, there is a network issue in my area confirmed by your status web page. The date for fixing just keeps being pushed out by a week every few days. Where can I get more info on this and timescales to resolution? thanks

  • masonday Mason Day (@masonday) reported

    @O2 I’ve not had service for 2 hours? Is there something wrong with your network in Leicester?

  • 1JamesThompson James (@1JamesThompson) reported

    @O2 The customer service I’m receiving is terrible. I began contact with O2 on the 27/6 and the issue is still not resolved. I’m in Canada and unable to use my phone because of the issue. Please respond to my DM asap.

  • adebongaa_ox Damiyah Stan Account ✨ (@adebongaa_ox) reported

    @O2 are thieves charging me £351.43 for an early cancellation fee that I DID NOT ask for & have now taken me to debt collectors. I’ve been paying my contract every month so I’m not sure as to why they decided to cancel my contract early.

  • wrightyzere stuart wright (@wrightyzere) reported

    @O2 had a nightmare 2 week as far as signal goes. I upgraded to a s21 ultra 28th April, am wishing I still had my s10. Am still awaiting the 3 days I was told for a replacement SIM! It's now been over a week. Oh and told I may have to return my phone if a simcard can't fix it

  • andyj9196 Andy Ward Stokes (@andyj9196) reported

    @O2 why did the Keighley shop try to sell a new phone to an elderly lady who just wanted to cancel her contract ??

  • Sam_Vernon1 Sam Vernon (@Sam_Vernon1) reported

    @SkyHelpTeam Ok thank you, @O2 can you please help with this? As I understand it after registering the PAC code and transferring my sim to my new phone I am within my rights to keep my existing phone number? Many thanks.

  • Johl_Evans18 johlevans672 (@Johl_Evans18) reported

    @O2 how can you put the prices up and yet I am constantly having issue with connectivity.

  • Thikc_Kevin jazzy (@Thikc_Kevin) reported

    @O2 Hi, yes I do already have damage insurance and would really like to make a claim on it! I can use a family member's phone to contact you

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