O2 Outage Map
The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Greg - Israelite in Exile (surviving the Galut) (@anexiledjew) reported@TomTugendhat @O2 @EE There's a really easy solution. I've seen this in other countries, and there's no reason it can't be implemented in the UK. Because these networks don't have the ability or will to properly cover the entire country, there's absolutely no reason we can't have domestic roaming in the same way we have international roaming. They wouldn't have to charge for it (although I'd pay if I had to) because every single mobile network would benefit from it. If you can't get an EE signal, for example, you would roam to Vodafone instead. It could be switched on instantly with no expensive engineering needed, but they choose not to do this.
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keith winkworth (@shotsmanic) reported@TomTugendhat @O2 @EE One of the worst areas I have experienced but it well known is Elvetham area of Fleet, Hampshire.
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Ryan O'Donnell (@iamryanodonnell) reported@TomTugendhat @O2 O2 is honestly crap. I can’t wait to see the back end of them in December.
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John Till (@JohnTillUK) reported@O2 I’ve been a customer of yours for 29 years, yet over the last 18 months the quality of service has gone markedly downhill. No matter where in the country I travel, I struggle to use data yet my work device on a competitors network works absolutely fine, ive filed many 1/
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@roadworksauditoruk (@roadworkauditor) reported@O2 Sorry @O2 I don’t understand your response Are you saying you are going to attempt to fix the issue once and for all or are you just offering more fluff?
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Joe Hopkins (@JoeHop04) reported@O2 I switched to O2 last week and have had no phone line since. My number was ported to a handset that was never delivered and is now stuck at a depot, while my account is locked for suspected fraud.
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Zack Ahmed (@zckmed) reported@TomTugendhat @O2 Signal in the UK sucks!
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Dave Payne (@davehpayne) reportedI’m sick to death of going round in circles with you @O2 - struggled online, instagram was just a bot, phone didn’t solve anything. How do you get away with such a poor service? I wish you put as much effort into providing a reliable mobile service as you do in promoting gigs!
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Tom Tugendhat (@TomTugendhat) reportedI’m in Dulwich. One of the more expensive areas of London, supposedly a global city, and I’m getting worse mobile phone reception that I did in Kabul a decade ago. I pay for two contracts: @O2 and @EE and neither is reliable so I can’t work. Mobile phones are useless in vast areas of Britain and have got worse. You can never work on a train, unlike in France. But we’re spending £4.5 billion in bike lanes and crossings. This government is prioritising virtue signalling vanity projects when we need infrastructure urgently.
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Brendan Dowling (@BrendanDowlin19) reported@TomTugendhat @O2 @vodafone No defending any network issues, you've been experiencing, Tom. But, I would imagine, there are some ongoing, nationwide changes going on, with the three networks, not EE, especially with the merger of both Vodafone UK and Three UK!
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Debra White Hughes (@debra_w_hughes) reported@O2 Please can someone help me? I cannot access my account because I originally registered with an email address I no longer have access to. There seems to be no option for me to change the email address on the account without accessing the original. How do I resolve this, pls?
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Glenn Middleton (@glennmid10001) reported@TomTugendhat @O2 This from someone who had no problem kids being taught in temporary classrooms for years.
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Gerry (@Gerry171561) reported@TomTugendhat @O2 We have no problems in Scotland
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Devon Guy 97 (@DevonGuy1997) reported@TomTugendhat @O2 It’s the same with Sky. Have so much trouble activating bus and train tickets even when I apparently have full signal. You have to negotiate with the staff and bus drivers all the time.
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Paz DLXV (@paz565) reported@O2 Hello. Trying to resolve an issue with my 92 year old father in law's mobile. It seems the account has been escalated to a debt collection firm inappropriately. Have been pushed from pillar to post & can't get a resolution. Your online complaint system doesn't work. Help!
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