O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 53
London, England 40
Glasgow, Scotland 9
Birmingham, England 9
Hackney, England 8
Manchester, England 8
Belfast, Northern Ireland 8
Gloucester, England 8
Southampton, England 6
Southwark, England 6
City of London, England 6
Stoke-on-Trent, England 5
Faringdon, England 5
Batley, England 4
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Gosport, England 3
Preston, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3
Edinburgh, Scotland 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • sparkplug223 Michael (@sparkplug223) reported

    @O2 Yes I have done this, but the numbers change each time so it doesn't matter. It's a systemic issue.

  • the1truePete Pete (@the1truePete) reported

    @O2 why is there no customer service? Have tried 8 times to get through to someone this morning!!!!

  • itskyleflamson Kyle F (@itskyleflamson) reported

    Having to tether to my @O2 #hotspot again because #VirginMedia is unreliable, and unstable. I'd advise anyone looking to sign up to this ISP to find some other provider because Virgin will **** you over and lie to you.

  • tigs_hh Harriet Hill (@tigs_hh) reported

    @O2 @DPDgroup_news 7 mnths pregnant waiting for my phone to turn up. Only for delivery not to ring the doorbell (which has a camera). I have no working phone so how am I meant to contact hospital/midwife in an emergency? Do you have any idea how stressful this is. I WAS AT HOME.

  • InMiksWorld MiK (@InMiksWorld) reported

    @O2 why do you charge more for AIRTIME when you choose a larger storage device ? £22 for 64GB iPhone 12 mini and then £26 for a 256 version ?? 202 couldn’t help and Customer service just dumps the call - this increase also applies to Android phones too…

  • chriswebbwhisky ChrisWebb (@chriswebbwhisky) reported

    Very disappointing morning speaking with @O2 . 18 years of being a loyal customer and best they can do is £1 a month cheaper. Time to look elsewhere.

  • DMcstravock danny mcstravock 💙 (@DMcstravock) reported

    @O2 I learned in September how you treat your customers, making offers and then refusing to honour them. Despite ample opportunity you refused to honour your offer. So this week I became an ex o2 customer and couldn’t be happier.

  • Bazlar1 barry connell (@Bazlar1) reported

    @O2 hi all. We have had a mast down in our area for ages now. Signal is really bad and I’ve gotten to the end my my patience with it now. Can you give me an update on when it will be replaced.

  • Johnb26John john bolger (@Johnb26John) reported

    @O2 can you please advise why I had no service. I worknights and was unable to contact staff in the UK and abroad. #nothappy 🤬

  • sparkplug223 Michael (@sparkplug223) reported

    @O2 Any chance of O2 once and for all addressing this rampant cold calls? I am getting 3 every morning from randomised "mobile numbers". Surely there is a way to introduce checking if a certain device connected to your network is making 1000 calls an hour, something could be up.

  • VinceG_A Vince A (@VinceG_A) reported

    @O2 #O2surprise I have been with you guys for so long and having 3 contracts but never have the change to get this surprise gift. Hopefully 1 day.😩🙏🏾

  • annielambred Annie Lamb (P) (@annielambred) reported

    @O2 how can an ex o2 customer contact you easily please ? Thank you !

  • HG_festival Hither Green Community (@HG_festival) reported

    @O2 Is there a current issue with network coverage in Lewisham please? Has another mast has failed?

  • RealTalkPower RTK (@RealTalkPower) reported

    @O2 Now I got through the payment service they hanged up the line

  • RealTalkPower RTK (@RealTalkPower) reported

    @O2 Well I've tried to call customer first a guy called Callum who was eager to hang up the line because your system is down.... I said to him I need to speak to your payment team and now I'm in the queue

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