O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 143
London, England 58
Hackney, England 16
Manchester, England 15
Birmingham, England 15
Glasgow, Scotland 9
Belfast, Northern Ireland 9
Southampton, England 9
City of London, England 8
Ashington, England 8
Bristol, England 6
Northampton, England 6
Maidstone, England 5
Halifax, England 4
Hammersmith, England 4
Bournemouth, England 4
Barnet, England 4
Leicester, England 4
Aberdeen, Scotland 4
Stoke-on-Trent, England 4
Southwark, England 4
Nottingham, England 4
Edinburgh, Scotland 3
Luton, England 3
Batley, England 3
Norwich, England 3
Paddington, England 3
Chesterfield, England 3
Carrickfergus, Northern Ireland 3
Croydon, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • acereject Paul Anderson 💫🪐 (@acereject) reported

    @Ginger_Tucci @O2 Drives me mental that I have absolutely no signal around Central Station radiating out about three blocks. And signal drops out significantly on the rail route around Uddingston and Bellshill.

  • JB007700007 its me maybe (@JB007700007) reported

    @365johnsonTmr @EnglandRugby @O2 I don’t dislike Farrell at 10 but he’s got into a habit of kicking in the opposition 22 even with overlaps. As a centre he’s poor. He’s not quick, certainly isn’t a carrier who’ll suck in a defence and make ground to get over the gain line. He doesn’t bring anything in that spot.

  • nomdecuisine Alex (@nomdecuisine) reported

    Pro tip: don't ask @O2 for a better deal on your current tariff. You'll end up getting your number changed without permission, and @O2 will flat-out refuse to change it back. You'll end the day not being a customer of @O2 and having to find service from another provider.

  • fortis_semper Mel (@fortis_semper) reported

    @O2 I also can’t even sign into my O2 account online as the texts never come through. I am missing work messages and am being charged for a service that isn’t working 😞. Please help.

  • brightonsnapper eddie mitchell (@brightonsnapper) reported

    @Eb_Merc_Boy69 @O2 Lovely guy on the phone / agreeing an 18% a price rise after 12 days is poor. Just take out money elsewhere #simple

  • beeellabee beeella (@beeellabee) reported

    @O2 oh my...on the phone discussing transfer of ownership.....the lady was putting me on hold back and forth. After an hour and 24 mins got cut off...i just want to transfer my current phone number to my husband name and then keep the number and change to a better deal! Pls help

  • fortis_semper Mel (@fortis_semper) reported

    @O2 Nope, I did switch the number across to O2 from Virgin PAYG but that was back in January 2022 I think. No changes to the account as I haven’t even been able to sign in recently as the texts don’t come through 😞

  • Kelar71 Keef (@Kelar71) reported from Chippenham, England

    45 minute wait to speak to @O2 on phone then cut off. Rubbish service. Sort it out!

  • AndrewD1553 Andrew Douglas (@AndrewD1553) reported

    @O2 How can I make a complaint please?

  • pauljames87 Paul Foreman (@pauljames87) reported

    @O2 im trying to order a 5G sim... I can only seem to order 4G sims. Could you help. Just want to move my number to a sim (currently e sim) ready for new phone.

  • MrB902010 Mr B (@MrB902010) reported

    @O2 can you resolve an issue? My data/calls/texts haven’t been working for 3 weeks now.

  • breezymate 𝔈𝔵𝔱𝔯𝔞𝔬𝔯𝔡𝔦𝔫𝔞𝔦𝔯𝔢 (@breezymate) reported

    New customer in @o2 and already having issues...

  • Elissia07577506 Elissia (@Elissia07577506) reported

    @virginmedia @TheBHF @O2 Shocking customer service after being a loyal customer for nearly 20 years have now cancelled #noloyalty

  • fortis_semper Mel (@fortis_semper) reported

    @O2 Ok so I tried it in another phone and some messages came through from as far back as 20th January! I never received them when the sim was in my phone. But there’s are still at least 4 messages sent today and yesterday that still haven’t come through.

  • Chad25216451 Chad (@Chad25216451) reported

    @O2 You are truly the worst network provider of all time…can’t get a damn signal anywhere !!

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