O2 Outage Map
The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
O2 users affected:
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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cohen stokes
(@cohenstokes) reported
Trying to get through to @O2 on the phone is like getting blood out of a stone. Why is it so hard to talk to somebody instead of a automated service that just says ‘thanks,bye’
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Hannah
(@Hannah_110813) reported
@O2 P.s i never click on links. My point is that this is clearly spam and should not even be delivered to me
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Speedy
(@Speedy13824751) reported
@O2 @SamsungUK Very unhappy with service from O2. Still receiving a bill for a phone I cancelled despite having 4 conversations with advisors. Last letter very demanding. Poor customer service and will think twice about O2 again. #unnacceptable
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Mr Bond 🚀
(@MPforKerbin) reported
@O2 the myO2 website is down. Any idea when it will be fixed?
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rosie
(@wtvrosie) reported
@O2 hi can you please respond to my DM? You’ve taken data away from me for this month even though I’ve paid the full monthly amount. And now you’re not responding and saying there isn’t a problem? Please sort it out ASAP
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Eileen Shrives
(@EileenShrives) reported
@O2 Hi there. I'm in postcode PO20 9EL and the O2 internet connection is really bad. Is there anything you can do to help please?
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Stuart Kerr
(@stupot74) reported
@O2 @5tel1a You don’t wanna help at all o2 you’re full of ****!
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MGPRO
(@MG__PRO) reported
@O2 why is it so god damn hard to contact you about orders made!!
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Ian Foxall
(@ian_foxall) reported
What’s going on @o2, 3 towns this week in Cornwall and I have full 4G signal but no internet connection, no phone calls or texts?! What exactly am I paying for at the moment??
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David McClure
(@DavidSMcClure) reported
from
Greenock, Scotland
Hey @O2, how come you’re able to block the IMEI of a phone that isn’t even on your network then refuse to assist in the removal of that block?
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Mr Bond 🚀
(@MPforKerbin) reported
@O2 Can’t login from a browser to change address. Can I ring to change my address?
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David Byatt
(@davidbyatt) reported
@SteveParkin @O2 I can get in to the app but as soon as I try to look at upgrade options it freezes. Website won’t even load. Call centre just hang up. Live chat.. nothing.
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Norma Foulds
(@normafoulds) reported
Well who would have thought it not only 1 but 2 O2 staff who spoke to me politely and actually helped. Thank you @O2 , not resolved my problem but hopefully on the way. Shame this level of help wasn’t available when I was actually a customer.
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Matt Jones
(@mattj4) reported
@O2 Unfortunately not the first time and it never seems to help...
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Serena Taylor 🏴
(@Serena_90) reported
@O2 signal is absolutely shocking! It's getting worse and worse.. any ideas on why??
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