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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Batley, England 2
Blackburn, England 91
London, England 38
Barry, Wales 1
Rochdale, England 1
Aylesbury, England 1
Penicuik, Scotland 1
Rushden, England 1
Bolton, England 1
Huntingdon, England 1
Glasgow, Scotland 12
Exeter, England 2
Telford, England 1
Dumfries, Scotland 1
North Shields, England 1
Musselburgh, Scotland 1
Wilmslow, England 1
Louth, England 1
Salisbury, England 1
Norwich, England 1
Croydon, England 2
Middlesbrough, England 2
Great Malvern, England 1
Oxford, England 1
Halifax, England 6
Birmingham, England 7
Manchester, England 5
Hammersmith, England 7
Belfast, Northern Ireland 4
Market Rasen, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • KerZE87
    emze (@KerZE87) reported

    @O2 Patience??? I’ve lost it. I’ll be considering a move to a different network. I’ve been a loyal customer since my first phone and this is how I’m repaid.

  • JakeMooreUK
    Jake Moore (@JakeMooreUK) reported

    @O2 Yes. But it shouldn’t need this. I slightly understand when it’s a busy area with lots of people but it’s 2026 and we shouldn’t be overloading it. It would be better if you just said no service. Frustrating.

  • coomerdarren
    Darren Coomer (@coomerdarren) reported

    @O2 Please help really frustrated as to why no one can answer a simple question, why can I no longer log into the O2 app its asking for my virgin media details I dont have virgin media ?

  • eleonorasworld
    ele (@eleonorasworld) reported

    @O2 Hi, every time I try to log in to my The O2 account on the app, I get the message "Oops, incorrect email or password." And I have to change my password every time I log in. This has been going on for months, you should do something to fix it

  • Lord_Viridis
    Viridis (@Lord_Viridis) reported

    @waynetuckwell @O2 Luckily, they send me a text just before they cut off all my 7 lines threatening legal action Inc debt recovery, I use the link in the email to pay all in one go. It's literally the only way I can pay my bills unless I spend 2hrs on the phone. It's ******* shockingly bad @Ofcom

  • CharlotteW_R
    Charlotte (@CharlotteW_R) reported

    @O2 As I said when you last sent me this link, it isn’t a true reflection of what the signal actually is. We are lucky to get one bar at the moment. Please see your previous messages as I was told an engineer would check the mast and I will get an update.

  • IBearhugz
    Quinque (@IBearhugz) reported

    @Happyengland79 @O2 I’m having the same **** with o2 I wanted to cancel but they convinced me to stay and its been pure **** since then

  • elizapdushku
    elizapdushku #SaveOURNHS #JoinAUnion (@elizapdushku) reported

    @O2 @johnboy2806 I've been having the same problem all day too

  • isaacgrinnell
    Isaac Grinnell (@isaacgrinnell) reported

    @O2 @fiyero I'm sorry having the same issue

  • BennyboyJackson
    Ben Jackson (@BennyboyJackson) reported

    Hi @O2 - can you explain how with the tens of millions of pounds you charge customers a month, I still struggle for 4G signal in Hampshire?? Yet, when in the middle of a game reserve in South Africa, I manage full on 5G signal with no interruptions??

  • debskiandmonkey
    Debbie The Viking (@debskiandmonkey) reported

    @O2 your Blue Mondays page has been showing errors for me since 6am 😕

  • gaeilicgal
    Gale (@gaeilicgal) reported

    @O2 will we be reimbursed for the service outage in BT703HE and surrounding areas? A phone mast isn't working, your agent can't say when it will be fixed. Paying for a service and no communication, no ETA of service restoration and no data/coverage.

  • Jade_Russell
    Jade Russell (@Jade_Russell) reported

    @O2 my signal has been shocking for over a week now! No 5G, barely any 4G and struggle to make and receive calls! No doubt I’ll still be expected to pay my full, high, bill come the end of the month! Possibly time to shop around after 15 years!

  • Emmysmummy83
    LeAnn Arrowsmith (@Emmysmummy83) reported

    @O2 @McDoogan83 Mine is broken too. I get the exact same message above

  • Bov__
    Gary (@Bov__) reported

    @chipstuart67 @O2 I mean it would be unusual for a big corporation like o2 to only be interested in money and not give a **** about their customers……

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