O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 30
Blackburn, England 29
Glasgow, Scotland 22
High Blantyre, Scotland 14
Halifax, England 12
Manchester, England 10
Hammersmith, England 8
Birmingham, England 8
Batley, England 8
Hackney, England 6
Belfast, Northern Ireland 5
Norwich, England 4
York, England 4
Airdrie, Scotland 4
Dungannon, Northern Ireland 3
Hemel Hempstead, England 3
Chichester, England 3
Southall, England 3
City of London, England 3
City of Westminster, England 3
Bristol, England 3
Todmorden, England 3
Nottingham, England 3
Leeds, England 3
Brighton, England 2
Bournemouth, England 2
Ryde, England 2
High Wycombe, England 2
Newcastle upon Tyne, England 2
Bridgend, Wales 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • jammy5202 James Rawlinson (@jammy5202) reported

    @O2 i have tried a couple of time to migrate number using pac code still not successful so how that if i activated account the pac might be successfully i am lost as to how i can migrate number and get account login working

  • essers Esjay (@essers) reported

    @O2 I keep getting messages that my account is not activated when I try to log in. I can’t find any information about this, but it’s very frustrating. I’ve put in a request to transfer my old number several days ago, too, but have heard nothing back. This is much more trouble…

  • mikeygs64 mikey-twa-dags-photography (@mikeygs64) reported

    @UncannyVal @MoreUtterPiffle @O2 "fair enough" that the loudspeaker doesn't work very well? I'd be expecting close to perfect working order from anything sold as refurbished. It certainly wasn't checked before sale. Take it back! Consumers will get ripped off if we don't demand more.

  • Ree7278 Ree (@Ree7278) reported

    @O2 great advice from your twitter feed to contact another one of your incompetent call centre staff! Thanks so much! Who the hell do you think I’ve been speaking to for hours on end with no resolution?! #incompetent #happytostealmymoney

  • DrHannahLB Hannah Lomax-Browne (@DrHannahLB) reported

    @O2 why oh why is 4G coverage soooooo BAD. I can barely use my phone unless I have wifi. Tried all the tips, local network fine…. You have to sort this out.

  • stnt324 SomethingNothing (@stnt324) reported

    @O2 still paying my bill for service which hasn’t worked for over a month! Zero answers but still happy to take my money.

  • CultureJack Jack Bond (@CultureJack) reported

    @O2 I’ve just tried this now and I’m still having the same problem. Anything else I can try? I’ve seen a few people are having the same problem online.

  • Me2unotu2me Me2unotu2me (@Me2unotu2me) reported

    @o2 what is wrong with ur network - its friggin awful all the the @virginmedia

  • SpookyDo0 DW (@SpookyDo0) reported

    @O2 I have a persistent problem with ‘message not delivered’ when attempting to send texts.

  • A7X__BRAD John Cobble III (@A7X__BRAD) reported

    @O2 Why offer a 5g service if you can’t even give 4g half the time. Should’ve just stuck with Vodafone

  • Jersey_Boy Rinaldo M (@Jersey_Boy) reported

    @O2 All great but as the sim is broken I am unable to do anything other than wait for a replacement sim. Incredible that you have no secondary method of doing things, can’t even update MyO2 without the sim! Frustrating to say the least 🤬

  • charactersforev Neil (@charactersforev) reported

    @jodielouiseart @O2 It's so annoying when your having terrible signal problems isn't it Jods.. Especially in this day and age.. When so much has been improved... Hope they can sort it for you.. 👌.. How you keeping by the way?.. Hope all good x

  • adamwingie Adam Breen (@adamwingie) reported

    @ProfCTurner @O2 Hi Colin. Im in rural Fermanagh with that said the network was very reliable in most areas(for 10+ years!) bar a few black spots.the last period it’s like you say pretty much unusable. Its frustrating as o2 never seem to take any concerns here seriously despite DD lifting monthly

  • RachelHewlett4 Rachel Hewlett (@RachelHewlett4) reported

    @O2 I clicked on “use it now” earlier today but couldn’t book my ticket until now as I was at work earlier. I have never used it before so not sure if I’ve done something wrong. Thanks

  • d8d8147cb8fd439 Paula Ackland (@d8d8147cb8fd439) reported

    @O2 over 50 mins on the phone and no answer. Tried last week to pay with credit card in hand and trans around 4 departments. Terrible service.

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