O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 34
Blackburn, England 33
Glasgow, Scotland 9
Birmingham, England 8
Gloucester, England 8
Belfast, Northern Ireland 7
Manchester, England 6
Faringdon, England 5
Southwark, England 5
Hackney, England 4
Maidstone, England 4
City of London, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Harringay, England 3
Batley, England 3
Norwich, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Stoke-on-Trent, England 3
Bournemouth, England 3
Cambridge, England 3
Swindon, England 3
Hammersmith, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • xxClaricex Clarice 💖 (@xxClaricex) reported

    @O2 Thank you! Ive been in and out signal for 3 days now with my phone! I was wondering if there was an issue

  • DionNicolaou Dion Nicolaou (@DionNicolaou) reported

    @O2 I’ve been waiting 2 days for my data plan to activate on my Apple Watch. It still says plan activating. I hear lots of people have this issue! Why is it taking so long and please don’t say wait another 24 hours. This is a simple process that shouldn’t take forever!

  • KatePinkSmith Kate Smith (@KatePinkSmith) reported

    This just gets worse. They’ve cut my phone off. I can’t make or receive calls. @O2 you are a total disgrace. I can’t even call to resolve. What are you going to do? This is disgusting. 🤬🤬they’ve also sent me a message saying I’ll owe £476. I’m out of contract. Literally WTF!?

  • LeoMartorana Moanin (@LeoMartorana) reported

    @O2 That’s a blatant lie. I only use 5GB and you have sent me this. Just so you know our roaming service is intended for short breaks only. If your usage continues like it is, we'll have to add extra charges to your next bill.

  • kells1133 kellie (@kells1133) reported

    @O2 I need some help with a payment I’m trying to make I think I’ve been given the wrong account details to pay too.

  • Jarmain_etc Mick Jarmain🙂🏠🚴‍♂️♣️ (@Jarmain_etc) reported

    @KatePinkSmith @O2 Post Contract Termination Complaint Letter to CEO Incoming!!

  • w36613 JW (@w36613) reported

    @O2 Day 3 of no service. Its appalling that the promised return calls don't happen and we have to start from scratch on every call. Is the number porting issue fixed yet?

  • KatePinkSmith Kate Smith (@KatePinkSmith) reported

    Still nothing @O2 yet still replying to everyone else. The height of frustrating ‘customer service.’

  • CharlesRoskilly Charles Roskilly (@CharlesRoskilly) reported

    @O2 @emmasanderson87 Hi o2, I'm glad to see you've replied to the tweet @emmasanderson87 sent 59 minutes ago.....just wondering why you haven't replied to my multiple tweets and DM's since 8:30am this morning. Your system of replying seems to be a mess. Second evening with no service for me!

  • Dezza26775104 Dezza (@Dezza26775104) reported

    @O2 hi I am experiencing issues with my O2 rewards. I saved my O2 Neros reward and locked it in earlier in the day but when I tried to redeem it the app showed out if stock! This is quite frustrating as it was already locked in and I don’t see the point of saving the reward.

  • Farmeronecow Nick Trask (@Farmeronecow) reported

    @O2 @virginmedia I'm an O2 customer as is my wife and we have the virgin oomph package in our home which is in her name, my question is will i qualify for the exclusive benefits?

  • RayFlaherty Ray Flaherty (@RayFlaherty) reported

    @O2 Thx for the reply but “new codes were added to the app earlier” doesn’t really explain anything. I went to @oneills_pub & the staff there told me that the o2 codes were not working so I was denied 2 free drinks for me & a friend. Why stay with o2 if things like this happen?

  • ManLikeEsteban CVNO (@ManLikeEsteban) reported

    100% regret moving to @O2 worst experience and only DAY1

  • KatePinkSmith Kate Smith (@KatePinkSmith) reported

    @O2 Please action my order cancellation and reply to my DMs. This is the absolute worst of service.

  • simon_arnold Simon Arnold (@simon_arnold) reported

    @O2 I rang on Wednesday trying to pay off outstanding device and airtime, managed to pay the device off, but the operator said the screen had gone black, and would ring me back in 5mins, well still waiting for that call, so it seems you can’t cancel when you want

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