O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 28
Glasgow, Scotland 28
London, England 27
Batley, England 15
High Blantyre, Scotland 14
Hackney, England 9
Halifax, England 9
Hammersmith, England 9
Todmorden, England 6
Birmingham, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
Manchester, England 5
Airdrie, Scotland 4
Bristol, England 4
Sheffield, England 4
Portsmouth, England 4
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Belfast, Northern Ireland 3
Leicester, England 3
Doncaster, England 2
Dudley, England 2
Huddersfield, England 2
Mansfield, England 2
Edinburgh, Scotland 2
Wakefield, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Grad42_MF MF (@Grad42_MF) reported

    @O2 Trying to cancel my 89 years old mobile phone contract since January 22.She is seriously ill in hospital and hasn’t used her mobile for over 10 months. Now in receipt of a ‘bad debt ‘letter. Do u care about Senior Folk?

  • manwith05213618 man with no name (@manwith05213618) reported

    @haydngrey @O2 The land for Motorway service stations like Birchanger Green Services was compulsory purchased...Now Parking-Parasites stop you getting proper rest there. "Tiredness Kills"! ... killed countless British motorists!

  • JohnoGreig Johno (@JohnoGreig) reported

    @O2 hello, why is it I can get full 4G signal half way up a mountain on a Greek island but here in my home (TS10 4SD) I can’t even load a website with my one bar!

  • FelixRavenburgh Molly Jones (@FelixRavenburgh) reported

    @O2 help! No signal in my area again, mast isn’t working yet again according to your website. I need my phone for work, when is this going to be sorted? Absolutely zero signal.

  • IAmThunderHawk I Am ThunderHawk (@IAmThunderHawk) reported

    Is it linked with @O2 signal issues, cause I'm not even getting 4g

  • ChrisLydon1 Chris Lydon (@ChrisLydon1) reported

    @O2 Hi, ordered a reconditioned iphone for my daughter which arrived yesterday. Looks great but cannot turn it on as the swipe up screen is unresponsive. Can you help?

  • DanniiEvans4 Dannii Evans (@DanniiEvans4) reported

    @O2 hi I need help as it says I’ve used a voucher when I havnt

  • JonMagicman Jon Pepper (@JonMagicman) reported

    @O2 @O2 This is the 7th working day and still no phone call from the complaints team. I've already started to take legal advice on this as it's an open and shut case. A phone call would have gone a long way to resolving this. Such a shame that customer service appears non existent.

  • demented_tj Jan T. (@demented_tj) reported

    @O2 can someone help me please, I was supposed to get a refund for lack of service, instead the amount was ADDED to my bill ... online chat not connecting

  • JoJo_P_87 ˜”*°•.˜”*°• JoJo •°*”˜.•°*”˜ (@JoJo_P_87) reported

    @O2 Can someone help me please?

  • lozzylols Lauren Treagust (@lozzylols) reported

    Hi @O2 do you still give refunds for loss of signal to your customers? You have been doing work in my area for over a week now and I have had hardly any signal that whole time and it's still not fixed. I can't make calls, access the internet, and I've missed important calls too!

  • alextanaser Alex T (@alextanaser) reported

    @O2 Isn't this a lie? @virginmedia has free EU roaming with no data cap at all. Isn't this false advertising when you state "only major network"? Especially considering that you have a cap as well and they don't?

  • YRFavScientist Cleopatra_BMS🔬 (@YRFavScientist) reported

    @O2 It’s been a week and your team is ignoring my emails . This matter has gone on for an unnecessarily long time since June . Your customer service is beyond crippled .

  • RebeccaWilcoxxx Rebecca Wilcox (@RebeccaWilcoxxx) reported

    @O2 Moved into a new development and signal shocking. Your website says the area should have 4G. I get zero signal and the neighbours are the same. What can be done? Considering moving to another network 🤔

  • Stuey3D Stuart Carr (@Stuey3D) reported

    @O2 It’s congestion nothing can be done until you buy more spectrum & put up more masts. This was the case on 3 separate iPhones too. 2 weeks ago Wellingborough had signal but 0 throughput, & Moulton NN3 7 has become progressively worse & the worst thing about that is Moulton has 5G!

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