O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 73
Leeds, England 29
Birmingham, England 28
Manchester, England 23
Reading, England 13
Newry, Northern Ireland 12
Bradford, England 9
Coventry, England 9
Belfast, Northern Ireland 8
Glasgow, Scotland 7
Preston, England 7
Newcastle upon Tyne, England 7
Liverpool, England 7
Bristol, England 7
Derby, England 7
Cookstown, Northern Ireland 7
Hampton, England 7
Ballynahinch, Northern Ireland 6
Nottingham, England 6
Peterborough, England 6
Luton, England 6
City of Westminster, England 6
Swindon, England 6
Battle, England 6
Hounslow, England 5
Bromley, England 5
Croydon, England 5
Watford, England 5
St Austell, England 5
Southampton, England 4

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • David_b21 David King (@David_b21) reported

    @O2 Hi! Do you know when we're going to get 5G in M7? 4G is really slow, down to about 2 Mbps

  • xxsteph_89xx Stephanie Hunter (@xxsteph_89xx) reported

    @O2 been trying to get through to someone on 202 and keep getting hung up on.I want to talk about my recently placed upgrade. Order was meant to be ready yesterday and been told there is an issue with it but cant get through to anyone. Now tried 5 times and hung up on each time😡

  • AnupMis27249409 Anup Mistry (@AnupMis27249409) reported

    @O2 terrible network service can not connect to 4G what is the point of having data if I can’t use it 😡😡😡

  • ThisIsSozan -S🌷 (@ThisIsSozan) reported

    @O2 is there a way I can complain about my new upgrade i got today as I wasn’t told it was 36 months. Do I have to call or am I able to email my complaint?

  • Secret_S_W Secret Support Worker (@Secret_S_W) reported

    If Sky mobile is ran by @O2 then they need a new provider because damn, there data is shite!!!!! Shouldn’t take up to five minutes to download an app on 4G, yet my wife who’s on @EE can download an app within seconds!!!

  • andyrennie Andy Rennie (@andyrennie) reported

    Dropped calls in TQ3 again @O2 despite you saying all fixed ! And no offer of compensation for the poor coverage over the last 4 months after you took a mast out of service !

  • chloecooper1996 Chloe (@chloecooper1996) reported

    @O2 could someone please help out. I need some answers.

  • jasonjo08513885 jason jones (@jasonjo08513885) reported

    @O2 It’s completely over Northwales! I am not the only person suffering! From this afternoon I am returning my phone to store and cancelling my direct debit! Absolutely shocking service!!!

  • EmmaSaidThis ♥♥єmmα♥♥ (@EmmaSaidThis) reported from Camberwell, England

    @O2 Is there any reason why the O2 priority app no longer works on mine or my mum's Huawei phones. Says the app is out of date, then won't let me redownload, says there is an installation problem.

  • AverageScottay Scott (@AverageScottay) reported

    @O2 what is going on with your network today, had 4G in Chistchurch and Poole but no internet at all.

  • katerolfe Kate (@katerolfe) reported

    @O2 what’s wrong with your signal? No 4G. Multiple locations. Why am I paying for a service I’m not receiving ???

  • mrmills1972 Michelle (@mrmills1972) reported

    @sabbia1968 @O2 I know when 5G 1st came to my area, the infrastructure was still being worked on. This would cause it to slow down. Now that the area has full coverage it's fine.

  • kyle_harring Kyle Harring (@kyle_harring) reported

    @bri0142 @O2 Lol cancel your contract mate I asked for them to send out a different SIM card to fit a new phone, so they just cancelled my entire service ‘by mistake’ Also got charged £15 for a Samaritans call years ago -“well you should have thought about that before you called”

  • ShivanSivakumar Shivan Sivakumar (@ShivanSivakumar) reported

    I don't know what others feel but customer services in the UK have really deteriorated since covid. I do not understand why so many people are still working from home and offering an appalling service! This current award goes to @O2

  • notsouzane souz🇨🇩 (@notsouzane) reported

    Hey @O2, why has the signal on my face home been so bad lately 😵‍💫

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