O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 29
Blackburn, England 28
Glasgow, Scotland 27
Batley, England 15
High Blantyre, Scotland 14
Hackney, England 9
Halifax, England 9
Hammersmith, England 9
Manchester, England 6
Todmorden, England 6
Birmingham, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
Belfast, Northern Ireland 4
Airdrie, Scotland 4
Bristol, England 4
Sheffield, England 4
Portsmouth, England 4
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Leicester, England 3
Hounslow, England 2
City of London, England 2
Perth, Scotland 2
Doncaster, England 2
Dudley, England 2
Huddersfield, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • eviekathleen Evie Kathleen (@eviekathleen) reported

    @O2 advertised a pre-paid Mastercard with Samsung upgrades but no details have been sent to me after 14 days as promised and customer services do not reply to emails/return calls.

  • DanAtkins89 🔰Dan Atkins🔰 (@DanAtkins89) reported

    @O2 Or companies that promise deals will be honored when their systems fail but then go back on their work.... Like @O2

  • tmw1000 Tina Walsh (@tmw1000) reported

    @O2 Too busy to get back to customers with no service but not too busy to tweet guff like this.

  • MitchSheva Danny J (@MitchSheva) reported

    The customer service at @O2 is absolutely pathetic. No customer care, no notes taken about repeated calls, trying to intimidate when the error is at their end. Issue still not fixed 2 months on. Will never use o2 again.

  • ixi0310 Me (real woman)🌸🇬🇧⚖✝️ (@ixi0310) reported

    @O2 Is the phone that bad then? Or o2 still shite?

  • missiles22 Tracey (@missiles22) reported

    @ChefWayner @O2 And those of us waiting for yet another 'network issue' to be solved and my DM's to be answered. It's clear that O2 don't give two figs about their customers 🤬

  • dunny6times Darren Dunne (@dunny6times) reported

    Is there any cash incentive from @EE to terminate contract with @O2 in the interest of them getting a new customer with a phone that actually works in an area when there is 100 people. Blackpool last night with the kids and can’t even make a phone call.

  • bluegaschris chris fear (@bluegaschris) reported

    @O2 Never mind happy Monday why don’t you sort out problems and reply to dms

  • JTweetz14 J (@JTweetz14) reported

    @o2 wiping it's self from people's phones like it's normal, this is very bad customer service. I will not be renewing my contract with them at the end of this term, #frombadtoworse

  • cjtdavenport Chris Davenport (@cjtdavenport) reported

    @GreggsOfficial @O2 why is it that I can’t use the o2 priorities app in the greggs service stations? What’s the point in giving you priorities if your not going to let them be used everywhere

  • 1daynearer ☆no.apologies☆ (@1daynearer) reported

    @O2 Would have done if I had any WiFi or enough data to do it but we had a powercut. Since you joined with Virgin, whenever my broadband goes down my mobile data stops working as well. Why is that?

  • cocobarker1 David Barker (@cocobarker1) reported

    @O2 Hi. Anyone around on your Customer Service side?

  • AKMPower1 AK (@AKMPower1) reported

    @O2 the worst customer service imaginable!! I have been a customer over 20+ years and been sold a watch contract that doesn’t exit! Also took a second contract which was not honoured! Been spoken to rudely by management in South Africa, 3 weeks and a still pending. #Horrendous

  • WrightShaun_ Shaun W. (@WrightShaun_) reported

    @O2 can I pay off and cancel on of my numbers online or do I need to call

  • zuffle Ben (@zuffle) reported

    Hi @O2 I've got family overseas in Canada who are unable to communicate with each other as @virginmedia Volt was not enabled correctly by your team. It's now 24hrs and hasn't been resolved yet neither has a workaround been applied. Simply terrible service.

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