O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 28
London, England 28
Blackburn, England 28
Batley, England 15
High Blantyre, Scotland 14
Hackney, England 9
Halifax, England 9
Hammersmith, England 9
Manchester, England 6
Todmorden, England 6
Birmingham, England 6
Hebden Bridge, England 6
Ventnor, England 6
Leeds, England 5
Airdrie, Scotland 4
Bristol, England 4
Sheffield, England 4
Portsmouth, England 4
Derby, England 3
Bolton, England 3
Croydon, England 3
Nottingham, England 3
Belfast, Northern Ireland 3
Leicester, England 3
Perth, Scotland 2
Doncaster, England 2
Dudley, England 2
Huddersfield, England 2
Mansfield, England 2
Wakefield, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • TonySayles1 Tony Sayles (@TonySayles1) reported

    @virginmedia @O2 Any chance you can borrow their mobile network too… I have all 3 virgin media package & mobile too… your tv deals are.. meh! Phone.. same as everyone else Broadband.. unbeatable Mobile network… ATROCIOUS!!

  • ultimateblondie jo davies (@ultimateblondie) reported

    @O2 I have followed your complaints procedure you have ignored it your staff just lie and put the phones Down we should have had a refund on 24/10/21 and still you lie and keep money you took from my husbands account

  • jawaz Jawaz Illavia (@jawaz) reported

    @virginmedia @O2 As a customer of both of VM and O2 - the Volt benefits have been handled in 2 distinct ways - by O2 - really well/ seamless. By VM - a complete disaster - no internal comms - customers having to deal with your lack of understanding. Mess.

  • JohnFraserWill John Fraser Williams (@JohnFraserWill) reported

    A week since I started phoning @O2 to resolve a simple issue. Always "busier than usual" 30 minutes wait time. Why don't you accept emails? #badservice

  • nino28barakat Nino (@nino28barakat) reported

    @O2 I’m never winning anything I’ve been with you guys for two years I’ve entered every single prize draw and do you know what I get sorry ! We’re sorry you haven’t won this time. Am I a joke to you pls tell me thanks

  • MrsDanniRogers Daniella Rogers (@MrsDanniRogers) reported

    So glad I'm with @O2 after being in the @EE store in Nottingham to help my mum and the man being so bloody rude.

  • xWellyWoox Shells-bells (@xWellyWoox) reported

    @O2 I am having the worst customer service experience with you. No one is answering my DM and I have tried calling but no answer. I just want to know when my upgrade is being delivered because It's now a week and I've heard nothing. I need to know when so I can be home for it!

  • honey_lodewijks Honey Lodewijks (@honey_lodewijks) reported

    @virginmedia @O2 Been trying all day to download the O2 Priority app. It won't download. Any help? On a Huawei android phone.

  • Fauxbecks2 MYN🧡🇬🇩 (@Fauxbecks2) reported

    @O2 I don’t get through to anyone on 202. And it cannot help me

  • dame_judi_hench Dame Judi Hench (@dame_judi_hench) reported

    @O2 Hi @O2 and @ODEONHelp, are either of you going to help with this?

  • Ed_Pritch91 Ed (@Ed_Pritch91) reported

    Just joined @tescomobile left 1 of the big 4 networks to give this a try. Can't see any issues with being powered by @O2 #SupermarketMobile

  • zoeylea81 zoey lea edwards (@zoeylea81) reported

    @O2 need help keeping my old number

  • TextualVoice Đ (@TextualVoice) reported

    @O2 been more than an hour on customer service waiting and then it cut off, on call again and passed 30 mins, very poor.

  • ultimateblondie jo davies (@ultimateblondie) reported

    @O2 you have left me and my family in financial difficulty,your company is a joke and are giving me Nothing but issues your staff lie and took over a month and still haven’t helped us

  • MB83687 MB83687 (@MB83687) reported

    @O2 more **** customer service. Trying to return a handset. 45 minutes on the phone, spoke to 3 diff departments. Oh you're with cancellations. I can't do that. Through to cust serv. Oh you need cancellations. Back you go. Oh you're with upgrades. Back to cancels. Jokers.

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