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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Motherwell, Scotland 1
Verwood, England 1
Salisbury, England 1
Penicuik, Scotland 1
York, England 1
Birmingham, England 12
Chester, England 1
Hackney, England 13
Batley, England 6
Halifax, England 8
Reading, England 1
Harlow, England 2
Rhyl, Wales 1
Cleator Moor, England 1
Hammersmith, England 14
Glasgow, Scotland 19
Weston-super-Mare, England 1
Southampton, England 1
Canvey Island, England 1
Uxbridge, England 1
Plymouth, England 3
Northampton, England 1
Barnsley, England 1
Sheffield, England 4
Gillingham, England 1
Bristol, England 2
Swindon, England 1
Crawley, England 1
Royston, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • _njwebster
    Nicola Webster (@_njwebster) reported

    @O2 why is the signal in so21 2DD non-existent? My phone powers my business and the unreliability of signal is becoming untenable.

  • Veleta2000
    Rosaura Guzman Diaz (@Veleta2000) reported

    @O2 My roaming to Spain is not working.

  • ozzybn1989
    JB (@ozzybn1989) reported

    Another dreadful morning to be on @O2 - can’t even listen to Apple Music because the connection is so unstable! £65 a month….. #O2

  • mclarnonc
    Christopher McLarnon (@mclarnonc) reported

    So it will take @O2 up to 28 days to answer my complaint, all the while I am without a working phone. Just not remotely good enough.

  • jhargie4
    john (@jhargie4) reported

    @o2 @Virgin @virginmedia CEO Lutz Schueler your organisation cannot send me my Complaint Deadlock letter yet quick enough to SMS details of upcoming events and tickets that’s available. Where is your customer care!!!!

  • Benn_Sanderson
    Benn Sanderson (@Benn_Sanderson) reported

    @O2 is there any way to boost my home mobile signal? It can drop in and out quite quickly

  • mclarnonc
    Christopher McLarnon (@mclarnonc) reported

    @O2 dreadful service today and yesterday as I tried to resolve a faulty iPhone 17 bought on 19 July. This phone, one of 4 on my account, has a H/W problem but you are refusing to send me a replacement device. Why?

  • BluesnJazzxx
    just me (@BluesnJazzxx) reported

    @mitchhirsty @O2 Yeah I figured that. Same issues on the website as well. I can’t pay my bill because I can’t access the app or website and I am not sitting for an hour on my phone whilst I wait to talk to someone.

  • Andrewislington
    Andrew (the *****) (@Andrewislington) reported

    @JohnTillUK @O2 I’M HAVING THE EXACT SAME ISSUE I literally do not have the time to pick up the phone every time

  • mclarnonc
    Christopher McLarnon (@mclarnonc) reported

    @O2 so another 30 minutes of my life wasted. In writing this afternoon you promised a replacement device would be sent out and you are now reneging on that. Really very poor service to a customer of 10 years plus.

  • DjChrisConnor
    Chris Connor (@DjChrisConnor) reported

    @O2 so my iwatch decided to die,and I’m still paying for the sim,how do I cancel. Your amazing app only lets me cancel my phone airtime that’s linked? Also want a new watch.

  • ozzybn1989
    JB (@ozzybn1989) reported

    Signal issues again @O2 — getting boring now.

  • aceanew
    ace 🍁 (she/her) (@aceanew) reported

    I got tickets for today to ariana but I'm having a panic attack, I didn't realise how steep the nosebleeds section is. O2 staff said they couldn't help me. Is there anyone at all who can help? Even lower down in the nosebleeds is fine, any help would be ok 🙏 @O2 @TeamAriana

  • markfrancis1968
    mark francis (@markfrancis1968) reported

    @O2 yet another letter from a debt collector from a account linked to my number We’ve agreed this is a fraudulent account Despite you telling me you’ve sorted the problem imagine my shock

  • LucieRimmer
    Lucie Rimmer (@LucieRimmer) reported

    @O2 Thank you. I raised it in the O2 shop and they agreed it was and has always been bad. At the time they said to switch to 3G (that’s what they did) 🫣

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