O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 34
London, England 34
Glasgow, Scotland 9
Birmingham, England 8
Gloucester, England 8
Belfast, Northern Ireland 7
Manchester, England 6
Faringdon, England 5
Southwark, England 5
Hackney, England 4
Maidstone, England 4
City of London, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Harringay, England 3
Batley, England 3
Norwich, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Stoke-on-Trent, England 3
Bournemouth, England 3
Cambridge, England 3
Swindon, England 3
York, England 3
Hammersmith, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • champagny2 iom (@champagny2) reported

    @VMO2News @Virgin @O2 The o2 network needs a major upgrade to cope with all the additional customers, at present o2 network is broken and not fit for purpose.

  • Sarj007 Sarj Mistry (@Sarj007) reported

    @luced42 Yes I've been having appalling service from @O2 and still am Can you believe I am trying to pay them money and they are making me jump through hoops to do this #badcustomerservice #o2

  • Caitness98 Caitness (@Caitness98) reported

    @O2 still haven’t received any indication of whether I can speak to your customer service team in writing (live chat or email) because I’m unable to use the phone. Why do companies insist customers call, when some of us are unable to do so?

  • buildagill A.Gill Building (@buildagill) reported

    @O2 My O2 doesn't work, it just says unavailable to me. Online I can't access any bills information. I've had a message saying I owe £0. I have restarted my phone yes.

  • VenVen53842061 Ven Ven (@VenVen53842061) reported

    @O2 I’ve been having trouble with my O2 priority app. It’s been saying I’ve used Greggs vouchers when I haven’t

  • MottyRW RichardM (@MottyRW) reported

    Hi @O2 . Despite promising you would not take this payment (i took a screenshot of you messages so let me know if you’d like to see them) I see that you have. I have logged a note with your app but this is awful. Is this malpractice or just incompetence? It is surely one of them.

  • andrewcmaxwell5 Andy Maxwell (@andrewcmaxwell5) reported

    @O2 Hi - there's no option to speak to someone it just goes to automated message and there's no way of querying my bill. Please give me another option as i've been without network access for 3 days now despite trying to sort, and paying the part of the bill that is correct

  • westbarbary Simon White (@westbarbary) reported

    @O2 Hello. I bought an Apple Watch 8 last week through O2 and when I try and activate the data service I get either an error code 90 or 53. Can anyone help please?

  • mrtuition frank (@mrtuition) reported

    @O2 How is it possible as I clicked IMMEDIATELY. Have you reduced the number? What is going on? I stay with 02 for the perks…how can you help me as I’ve been a customer for towards 2 decades!

  • James_Burton04 James Burton (@James_Burton04) reported from Tamworth District, England

    Loosing the will to live with @O2 and the appalling lack of customer service!! Nearly 4 weeks and still no refund received!!

  • Caitness98 Caitness (@Caitness98) reported

    @O2 So what help do you have for those unable to use the phone services?

  • chiark Simon Austin (@chiark) reported

    Fun Kafkaesque chat with @O2 support today because I was emailed someone's bill, but they won't do anything because I can't prove I own the account the bill is for.

  • Zak20205 🪖GeneralZak2020X (@Zak20205) reported

    @O2 why is there a problem with date always. Just the other month was under maintenance for a month now again! Gosh come on!!!

  • Trystanian TH (@Trystanian) reported

    @O2 Hi - in a virgin mobile customer and just read we're all being moved to o2 soon. Any idea when this will happen?

  • DianeW1969 Diane Wright (@DianeW1969) reported

    @O2 can you tell me why I’ve had no phone signal for the last 4 days?

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