O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Penzance, England 25
London, England 21
Blackburn, England 13
Birmingham, England 8
Glasgow, Scotland 8
Manchester, England 7
Nottingham, England 6
Reading, England 6
Croydon, England 5
Norwich, England 5
Bolton, England 5
Belfast, Northern Ireland 4
Sevenoaks, England 4
Bristol, England 4
Newcastle upon Tyne, England 4
Liverpool, England 4
Southampton, England 3
Hackney, England 3
Edinburgh, Scotland 3
Stockton-on-Tees, England 3
Leeds, England 3
Tower Hamlets, England 3
Telford, England 3
Dagenham, England 3
Batley, England 2
Skelmersdale, England 2
Lisburn, Northern Ireland 2
Gillingham, England 2
Halesworth, England 2
Guildford, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MandTweets Amanda Bailey (@MandTweets) reported

    @O2 I’m having difficulties using my phone in USA even though I have Travel and International bolt ons - I need to speak to someone urgently but can’t find a number to use, please help!

  • Ravzz_G Ravi Gandhi (@Ravzz_G) reported

    @O2 I'm unable to activate my free 3 months of Disney+ in My O2 extras. It just keeps giving me a 404 error...please fix

  • CharlieWithey6 Charlie Withey (@CharlieWithey6) reported

    @O2 sadly disappointed and very poor service. Simple upgrade not simple and a month on of chasing and still nothing being told will get called back nothing! Loyalty doesn’t pay clearly! #willnotupgradewitho2again!

  • Michell37740573 Shell (@Michell37740573) reported

    No signal since yesterday please @O2 get it sorted. I pay a lot of my hard earned money to you, I’d like a full service. #nosignal #O2

  • DaveS_333 David spencer (@DaveS_333) reported

    @O2 I'm a returning customer and trying to sign into MyO2. But I don't know my customer account number to reset my old password. Can you help?

  • CharlieWithey6 Charlie Withey (@CharlieWithey6) reported

    @ComeOnFella_ @O2 Been awful! Been on hold for hours the whole of December. And nothing no further forward except someone will call me back. But never do. Good luck.

  • apuleius Joanna Atkin (@apuleius) reported

    @O2 Can’t add Disney plus sent the text go to O2 online and get an error ? Help

  • Jugdar013 Kelsey (@Jugdar013) reported

    Hi @O2 I have a new phone with you and woke up this morning to find a dead pixel in the middle. It was not there last night and the phone had not moved all night so unless it was caused by being on charge its an issue with the phone. Please advise as its right in the middle

  • justbeingsol Being Sol (@justbeingsol) reported

    @o2 2 hours on the phone to your customer 'lack of care' team and still no longer to a resolution to a **** up caused by some incompetent staff at @o2 pull your finger out and up your game when it comes to looking after your customers!!!!! #o2 #shitcustomerservice

  • kojecat Vicki 👩🏻 & Pearl 🐶🐾 (@kojecat) reported

    @O2 only for a few people unfortunately! still nothing and still no contact or update....what on earth is going on! 5 days now and no help at all!!!!

  • ParkyTri David (@ParkyTri) reported

    @O2 I’m still waiting for confirmation on our Disney+ trial. It’s sitting in my account but I get an error page when I click on it so can set it up! Can you please help.

  • kathryn_felton Kathryn (@kathryn_felton) reported

    @O2 Still no joy. This was supposed to be available within 24hrs yet 5 days later and still not able to activate. I’d find it more believable that the service was busy if I didn’t have to be up for work at 3am, the link still wasn’t working at that time of day

  • kendie Kendie (@kendie) reported

    @O2 you text to offer me Disney+ Extra I've text back and got a further text to say it will be added to my account within 24 hours and you would text and let me know. I've done this twice and neither time have I received the final text and I don't have access. Is there an issue ?

  • rexthomc Thomas Charlesworth (@rexthomc) reported

    @VMO2News @O2 @virginmedia Estimated time of fix just keeps getting pushed forward every time it gets nearer. This is a terrible way to say Happy Christmas to your customers.

  • dmacauley_ Donal MacAuley (@dmacauley_) reported

    @O2 appalled by your customer service. For months I’ve tried transfer of ownership and have been told to go in store, call 202 etc and I’m being bounced around. I’m now being asked for the model of a phone I haven’t used for years on an account that I cannot access.

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