O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

Less
More

o2 Hero Image

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 30
Blackburn, England 22
Glasgow, Scotland 13
Manchester, England 12
Belfast, Northern Ireland 7
Birmingham, England 7
Gloucester, England 7
Southport, England 5
Hammersmith, England 5
Halifax, England 5
York, England 4
Faringdon, England 4
Edinburgh, Scotland 3
Reading, England 3
Southwark, England 3
Swindon, England 3
Batley, England 3
Oldbury, England 3
Todmorden, England 3
Southminster, England 3
City of London, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
City of Westminster, England 3
Hackney, England 3
Wandsworth, England 2
Waterlooville, England 2
Barnet, England 2
Northampton, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • lottoo86 Charlotte ❤💜 (@lottoo86) reported

    @O2 Shame you cant support customers. As for the complaints department think it must be non existant. Lets hope the Ombudsman can shift you guys into action. Anyone thinking of going with these AVOID

  • ennie21_ sakura island (@ennie21_) reported

    @O2 hi what happened to O2 website???? I can’t buy bolt on as there’s an issue with the app app and website

  • techromon techromon (@techromon) reported

    @O2 Hi. I’ve been waiting 2 days for my Airtime Plan on my Apple Watch to activate. Please can you help?

  • CommandaCoder CommandaCoder (@CommandaCoder) reported

    @O2 Sent a DM I not sure what info you require to look into the issue.

  • TY_THE_HAMMER6 Tyler Southwell (@TY_THE_HAMMER6) reported

    @O2 Hi, I've recently migrated my partners number into my new contract that I got from virgin but it's not showing up on the my o2 app and trying to sign in with my partners number is saying the account is not validated. Any help would be much appreciated! Thank you.

  • timnisbet tim nisbet (@timnisbet) reported from Hazlemere, England

    The is very cathartic after 25 years with @O2 I’ve left for @VodafoneGroup the o2 customer care and support is utterly woeful. And having given them so many chances I’ve had enough, so over to you vodaphone can you step up

  • Mountie31 Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Ealing, England

    @O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5

  • Barbaran1961 Phil Reynolds🇬🇧 (@Barbaran1961) reported

    @AppleSupport finally @O2 admit they have a problem with getting Apple watches working but why haven't they sent messages out to that effect or let you know either! really poor customer service :-(

  • Barbaran1961 Phil Reynolds🇬🇧 (@Barbaran1961) reported

    @O2 @_KXIV You can but it is not working right now! as I have spent a week trying to get my new one online. Phone calls to O2 every day and one email back yesterday! Why couldn't you just tell customers you have a problem?! 😡

  • _DavidCrompton David Crompton (@_DavidCrompton) reported

    @O2 Absolutely shocked with your customer service. They keep disconnecting the calls. I raised a complaint, was told I'd hear within 3 days, and heard nothing since. Is this how you treat every customer?

  • Lukabex Luka (@Lukabex) reported

    @O2 hi I’m in France, I have a travel bolt on, but I cannot get 4G/5G service. My partner who’s also an O2 customer with the same phone isn’t having this problem, help

  • Gma_Pearl_x Gemma lowie (@Gma_Pearl_x) reported

    '@O2 i have no service restarted phone and took sim card out

  • lottoo86 Charlotte ❤💜 (@lottoo86) reported

    @O2 No they havent. We have been trying for a year now to sort this issue. Had to get resolver uk involved. Still no joy so just escalated it to the Ombudsman that deal with you. The stress and upset your company has caused us is pretty disgusting.

  • atole63 Alan Tole (@atole63) reported

    @O2 Have only been in the contract for 6 months already airtime plan has now increased by £14 . You keep saying it’s to help with technology. How come coverage in my area has not improved at all in the 15 years we have been here? Rip off Britain yet again

  • Henry_Keating87 Henry Keating (@Henry_Keating87) reported

    @leighchallinor @O2 Did you get anywhere with this currently having major issues with no signal and current price hike is even more of a joke….

Map Check Current Status