O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 84
London, England 46
Hackney, England 12
Birmingham, England 11
Manchester, England 11
Belfast, Northern Ireland 9
Glasgow, Scotland 8
Ashington, England 7
City of London, England 7
Southampton, England 7
Stoke-on-Trent, England 6
Northampton, England 5
Aberdeen, Scotland 5
Maidstone, England 5
Southwark, England 5
Faringdon, England 5
Gloucester, England 5
Gosport, England 4
Southport, England 4
Nottingham, England 4
Hammersmith, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • 82piri Luis Lopes (@82piri) reported

    @O2 Apple music offer on priority not working...please help

  • RichJ1980s Rich Puttick🇬🇧🇪🇺 (@RichJ1980s) reported

    @O2 Hi again tested a few more contacts and it seems a couple are on EE and those are the people I’m not receiving messages from. Is there a known issue?

  • ogiberstein Giberstein.eth (🦇,🔊) (Coin,rule) 🍊 (@ogiberstein) reported

    Daily reminder that @O2 is the most useless company - easier to reach the moon than their customer support..

  • dady2290 Gemma Louise Dady (@dady2290) reported

    @O2 I’m having coverage issues-2 bars and intermittent 4G

  • brannen88 Rich Brannen (@brannen88) reported

    @O2 I’m being sent a new 5g enabled SIM card but whilst waiting for that to be delivered my current sim is now not getting signal. What’s happened to my current sim?

  • fawwaduddin Fawwad Uddin (@fawwaduddin) reported

    @O2 wtf is happening in your organisation been hung up on 3 times whilst trying to sort out phone sim.. been told now that customer services is down and call back in 24hrs?!?!

  • wingymebob wingy (@wingymebob) reported

    The grief of losing a parent is hard enough without the added stress of dealing with @O2 to close the account of the deceased. 1 week, hrs of calls & online chats but still not resolved. Worst #bereavement care so far! @O2 sort it out please 🙏

  • Newmerm James Newman (@Newmerm) reported

    @O2 terrible coverage of 4G in Bristol, ever since I’ve had the phone (2 years). Your website keeps saying that the network covers it well but I consistently get 1 bar of signal when switching from 3G to 4G. Looking to come out of my contract for mis-selling, please contact me…

  • kesiabruce_ Kesia Bruce (@kesiabruce_) reported

    @O2 @dhlexpressuk I’ve had no tracking updates on my delivery which is due today, since the O2 dispatched email I received last night. Tracking number provided looks like it’s been handed over to DHL yet - can anyone help?

  • dawnofclarity ✨Dawn Zoë Raison 🌛 (@dawnofclarity) reported

    @O2 I think you missed the point. Power is back, and with it mobile service. Why do we lose service immediately when the power goes out? That's not a very secure service?

  • Areef_The_Boy Syed (@Areef_The_Boy) reported

    @O2 Any chance of an update with signal in Wallington?

  • RichJ1980s Rich Puttick🇬🇧🇪🇺 (@RichJ1980s) reported

    @Angel_McLachlan @O2 Hey I’m having this issue for about a week or so now, parents on ee and I’m on o2 and I’m not getting their messages. Did this ever resolve itself for you at all

  • DavidStandring3 Mustang Dave (@DavidStandring3) reported

    @O2 Hi I'm having coverage issues no 4G o ly 2 bars on my mobile signal can you help ?

  • beckie200 🌸Reblecause🌸 (@beckie200) reported

    @O2 I have DM you could you help me with my new SIM card you sent me please.

  • a1_nos A1NOS (@a1_nos) reported

    Hey @O2 your customers service is amazing I have to say. You never let me down but your supply chain is dreadful. Friday Saturday and today I’ve had drivers from @DPDgroup_news and @dhlexpressuk fail to deliver my phone and all the time I’m at home. I need this sorting today. 😡

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