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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Halifax, England 6
Blackburn, England 194
Stevenage, England 2
Preston, England 4
Tonbridge, England 1
Queensbury, England 2
Oxford, England 4
Batley, England 8
Evesham, England 1
Wilmslow, England 1
Swansea, Wales 3
Milton Keynes, England 3
Oakham, England 1
Glasgow, Scotland 15
Oldbury, England 4
Luton, England 4
Bradford, England 3
City of London, England 8
Hailsham, England 2
High Wycombe, England 2
Kingston upon Thames, England 1
Birmingham, England 13
London, England 51
Hammersmith, England 7
Belfast, Northern Ireland 7
Enfield Town, England 2
Exeter, England 3
Carterton, England 1
Cheltenham, England 1
Manchester, England 14
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • LadyLucia05
    Lucia (@LadyLucia05) reported

    @O2 tried to sort out a new phone S25FE at me local store, CS was useless tried to make a complaint got nowhere, walked into @SamsungUK liverpool one, spoke to Matthew walked out with S26, time to change my mobile provider aswell I think

  • IainOakley
    Iain Oakley 🤬 (@IainOakley) reported

    @O2 I upgraded to a new phone at the weekend yet the device still says processing beyond the delivery date. I understand there’s always issues, but just be on top of the updates, can I have an idea of when my phone will arrive, realistically.

  • Sharonh10546839
    Sharon harrison (@Sharonh10546839) reported

    @O2 why is customer service appalling account was cancelled and still getting charged

  • mbaron71
    Matt F (@mbaron71) reported

    @O2 Logging into your app is a truly horrific experience, god knows the last tiem i was able to lgon. You send me test about competition cant login, want to access my account cant login.

  • meerkat1977
    TheMeerkat1977 (@meerkat1977) reported

    @O2 worst customer service centre on earth. Have been trying to unlock my account for 2 months with no luck. You’re still happy to take my money though!

  • DeeBrow47820756
    Dee Brown (@DeeBrow47820756) reported

    @O2 @jonesy73 The merger combined O2's mobile network with Virgin Media's broadband business to create a major integrated communications provider in the UK." Must be nice to earn so much from pensioners. £60 a month for a 2 year old phone.

  • FairyCake1983
    Laura (@FairyCake1983) reported

    @O2 how does a customer contact your Resolutions department directly?

  • WelshPatriot100
    Welsh Law (@WelshPatriot100) reported

    @giffgaff @O2 yr mast covering Np10 9jq has been out of action since 24th feb. Very poor service with no resolution date. Terrible customer service

  • jachantler
    Jacob Chantler (@jachantler) reported

    @O2 I signed up yesterday but my existing mobile number was typed incorrectly so I’m not receiving the Myo2 activation code because it’s being sent to an incorrect number - I’ve tried to call Customer Support but I can’t receive the verification code because my number is wrong

  • Andypled
    bob (@Andypled) reported

    @O2 trying to upgrade my payg sim only deal. But can't understand why I am getting a worse deal than a new customer. Can someone advise?

  • Colin_H1972
    Colin H (@Colin_H1972) reported

    @Joff_L @O2 Upgrade offers are never good. Was cheaper for me to go to PAYG than upgrade to the deal they offered me on my SIMO plan.

  • robcorb
    Robert Corbishley (@robcorb) reported

    I have to say this: @O2 “customer service” is utter crap.

  • regicfc
    Gary (@regicfc) reported

    2026 and i still have to dial the top up number to top up my phone rather than the @O2 application. Since your merger with virgin the application is actually so poor constant log jn via email it doesnt approve ur verification try again it accept but nothing happens on the app.

  • mobynick303
    Nick A (@mobynick303) reported

    @O2 hi, I have been reporting for the last 3 weeks of connectivity issues ( ie no connectivity) in the NG4 area and still keeps coming back as 'no issue'- there is no obvious way of escalating this, how do I go on?

  • iancourt
    Ian Court (@iancourt) reported

    @O2 @Joff_L Not convinced, O2, sorry. Uswitch SIM only deals used to be open to existing customers who were renewing at the end of their contracted period, but you stopped that last year. Why? The deals you offer existing customers aren’t great in comparison to the Uswitch offers. Fortunately for me, I managed to renew several of my O2 contracts via a Uswitch link the day before you pulled the plug. You’ve since had the nerve to hit us with a higher than advertised April price increase, in spite of Ofcom’s rules. When I’m next up for renewal, unless you can do me a really good deal that’s on par with the price comparison offers, I may very well take my business elsewhere, after 27 years of being a customer.

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