O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 126
London, England 55
Hackney, England 16
Birmingham, England 15
Manchester, England 14
Southampton, England 9
Belfast, Northern Ireland 8
Ashington, England 8
City of London, England 7
Glasgow, Scotland 7
Northampton, England 6
Bristol, England 5
Aberdeen, Scotland 5
Stoke-on-Trent, England 5
Maidstone, England 5
Hammersmith, England 4
Bournemouth, England 4
Barnet, England 4
Leicester, England 4
Southwark, England 4
Nottingham, England 4
Chesterfield, England 3
Carrickfergus, Northern Ireland 3
Croydon, England 3
Colchester, England 3
Eastbourne, England 3
Reading, England 3
Halifax, England 3
Dublin, Leinster 3
Oldham, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • surrideo Sam (@surrideo) reported

    @VirginMediaCorp @virginmedia if this issue with @o2 not providing access to consumer contract information, including pricing, continues you will receive a formal request for release from this bundled contract I never wanted in the first place. Via court if necessary.

  • wendyg4073 wendyg4073 (@wendyg4073) reported

    Ah @O2 another day another rubbish 4g service when oh when are you going to fix it, time for a change after twenty years a customer 🙄

  • jen_brown_77 Jen Brown (@jen_brown_77) reported

    Really bad customer service @O2, going round in circles with your multi channel approach (web, voice rec, sms, ivr) and got put through to the wrong team, the opposite of what I needed. Throwing all channels to your customers at once is not 'omni channel', its just chaotic!

  • bigboxg BMXChamp85 (@bigboxg) reported

    @O2 Why isn't my data working in Spain then? Can someone at O2 help with this? I have data roaming on and no data at all.

  • pickled_tinker Grody🔞 (@pickled_tinker) reported

    @O2 Long story short, I took a 30 say rolling SIM out with you and within 6 months canceled it. You then go and register a 130 debt in my credit file. Complaint has been formally made and knowing full well you won't deal with it, I'll take it to your ADR and the ICO.

  • loonagl0ssary iona AAAAA (@loonagl0ssary) reported

    @Alauhye @O2AcademyBrix @O2 i tried but my friend and i are both having the same problems💔congrats on getting your ticket though!!

  • djandymyers Andy Myers 🇺🇦 (@djandymyers) reported

    I honestly can't think of a reason other than opportunistic profiteering from UK based mobile operators. As @O2 @virginmedia has shown, it is a choice rather than a necessity. Compared to other countries mobile charges, we are overcharged in the UK. This adds to that. Poor!

  • Aaron_Golightly Aaron Golightly 🏳️‍🌈 (@Aaron_Golightly) reported

    Three years with @ThreeUK and not a day without a signal. Moved to @O2 last weekend and I’ve not had a full day with signal, and same tariff is significantly more expensive.#buyersremorse

  • cookywook Richard Cook (@cookywook) reported

    @O2 it looks like I've been charged twice for my bill this month, and I can't access any bills in my Billing History online to check what's happened. Can you help?

  • ForrestGump10 Andrew West (@ForrestGump10) reported

    @O2 shameful customer service, 2 months of being ignored and money not being credited despite a payment being taking twice. Two calls this weekend and no call back despite being promised. I’d hope a call back now before I escalate!

  • shombell Paul Riddell (@shombell) reported

    @VodafoneUK But not even getting 4g for miles on end is still not the service I expect. Especially when friends in the car on other networks such as @EE and @O2 get 4g as a minimum the whole way!

  • Nalfy5 Nalfy (@Nalfy5) reported

    @O2 is your support just a joke? 4 calls today, line went dead 3 times after explaining everything. 4th time suddenly my account password is wrong despite using it 3 times already. Bet it would work if I wasn’t going to complaints

  • Lily67966914 Lily (@Lily67966914) reported

    @O2 any chance I could have my money back for the last three months I haven’t been a customer? I also want a refund for my extortionate £6 call which I was cut off while waiting for someone to answer.

  • floramcdee Sharon Mc 💙 (@floramcdee) reported

    @virginmedia @O2 For the love of God, pls sort it out! No internet and no phone signal this morning to use as a Hotspot for work. Your own site isn't even working to show there's problems and had to find out via @downdetector - Really unacceptable! 😡

  • AlanVaughan Alan Vaughan (@AlanVaughan) reported

    @virginmedia @O2 Can you also get your service status page fixed. It should be the first point of call, but if it is also broken we are all stuffed. Plenty on here experiencing the same.

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