O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 33
London, England 33
Glasgow, Scotland 9
Birmingham, England 8
Gloucester, England 8
Belfast, Northern Ireland 7
Manchester, England 6
Faringdon, England 5
Southwark, England 5
Hackney, England 4
Maidstone, England 4
City of London, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Aberdeen, Scotland 3
Harringay, England 3
Batley, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Stoke-on-Trent, England 3
Bournemouth, England 3
Cambridge, England 3
Swindon, England 3
Hammersmith, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SeanTrav182 Sean Travers (@SeanTrav182) reported

    @O2 I received a missed call from someone who may be pretending to be O2 customer services on 0161 850 2959 - is this a scam? I’ve just ordered a sim from you but I’m suspicious.

  • jimswanstonlive Jimmy Swanston (@jimswanstonlive) reported

    @O2 @GoodThingsFdn @virginmedia Hi u going to find out why no signal since Friday in the EX10 postcode area been down since Friday

  • cellardoorsie cellardoorsie (@cellardoorsie) reported

    @O2 Hi guys, I’m in some desperate need of help to access my account. Phone stolen, details lost. Any help much appreciated!

  • adeguapoooo farda of many (@adeguapoooo) reported

    some absolute doughnuts work at @O2 lol.. and the fool I spoke to dropped the call on me. He can never progress in anything ever.

  • jackku1975 Jack Ku (@jackku1975) reported

    @O2 can someone from O2 customer services contact me please to resolve my simple issue, which has been made worse by customer services in South Africa. After numerous promises of help and call backs I've heard nothing

  • woowooju Julie bowyer (@woowooju) reported

    @O2 how do I cancel Super duolingo that was on Priority? I’ve tried via iPhone subscriptions ( not there) O2 extras ( not there) Duolingo app ( no option to cancel) . Tried MyO2 chat - was left waiting then informed my agent was busy … this is getting ridiculous.

  • Iaintgotnuffing I ain't got nuffink! (@Iaintgotnuffing) reported

    @O2 Hey O2 been in a que 45 mins to customer services to give my pac code to port my number from ee. Why is it taking so long. When I phoned ee there was NO waiting time. Not a good start. Not impressed, not at all. This is how you treat new customers???

  • org_scp STOPCOMMONPASS ❌ (@org_scp) reported

    @JUULESY @O2 Submit a formal complaint to o2 & threaten them with the @ICOnews if they don’t stop sharing customer information with the Govts ‘Situation Room’, also known as SitCen. They’ll say the data is ‘fully anonymised’, but how do customers know that for certain.

  • MaureenRWillis A Rose by any other name (@MaureenRWillis) reported

    @O2 New customer here. Not impressed so far. Trying to get my no. over. On hold 25 mins, they put me thru to customer services and still on hold. 30 mins so far. Not a good start!

  • join4te Jay (@join4te) reported

    @O2 Day 9 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.

  • ianpyeiseboe ɪᴀɴ ᴘʏᴇ (@ianpyeiseboe) reported

    @O2 Your service isn’t fit for purpose. It’s been like this for months in and around Widnes. For me and other o2 users. Shocking

  • ripinmypants Ryan Davies (@ripinmypants) reported from Hope, Wales

    @O2 can someone help me regarding my order please

  • letsdanceuk3 ChrissyS (@letsdanceuk3) reported

    @O2 you told me I could have £50 credit for the terrible service/signal! Why have I just had a bill of £20+ for this month #terriblesignal #terriblecustomerservice @o2businessuk

  • agentsilverfox1 Matt Turner 🙂 (@agentsilverfox1) reported

    @org_scp @Telefonica_En @O2 BT (owners of 02) also own EE & Tesco mobile. Giff Gaff and Sky mobile also use the 02 network. So switching providers might need a little bit of homework first.

  • bluegaschris chris fear (@bluegaschris) reported

    @O2 @jet2tweets Spend the money on some customer service !

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