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O2

O2 Outage Map

The map below depicts the most recent cities worldwide where O2 users have reported problems and outages. If you are having an issue with O2, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Oldbury, England 3
Grimsby, England 2
Blackburn, England 206
Pontefract, England 1
Alness, Scotland 1
Filey, England 1
Plymouth, England 4
London, England 37
Sunderland, England 1
Clydebank, Scotland 1
Leeds, England 2
Wandsworth, England 2
Manchester, England 13
Woodhall Spa, England 1
Hammersmith, England 11
Glasgow, Scotland 18
Ross on Wye, England 1
Halifax, England 9
Swansea, Wales 2
Barnsley, England 2
Hook, England 1
Alton, England 1
Chatham, England 1
Bournemouth, England 3
Radstock, England 1
Newark on Trent, England 1
Brighton, England 2
Birmingham, England 10
Bathgate, Scotland 1
Seaford, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • RIngle100
    Richard ingle (@RIngle100) reported

    @O2 can you explain why my daughters rolling plan was cancelled today withoutwarning and why your website will not allow a refresh? Tried calling call centre any they could not help. What has happened to O2? Do we take our business elsewhere.

  • Himynameiskiff
    Kiff (@Himynameiskiff) reported

    @O2 I don't want to get rid of the handset, I just want to know if I can get rid of the airtime? I'm in a 30 day rolling contract rather than a 12/24/36 month contract. The signal is so poor round where I live and I just can't manage with it anymore and have considered leaving.

  • Lord_Viridis
    Viridis (@Lord_Viridis) reported

    @Ofcom @O2 I myself warned them about web issues on myO2 4 months ago, now the app has followed suit and is unusable. All linked to people with multiple accounts. The authentication service is riddled with errors and will loop people into a server configuration error.

  • bobbieod7d
    bobbie (@bobbieod7d) reported

    @O2 I’ve had no service for over 48 hours after a port from Sky Mobile. I provided my details via DM 13 hours ago and have been ignored. Please escalate urgently.

  • NikkiOthen
    Nikki Othen (@NikkiOthen) reported

    @O2 my priority app keeps looping me back to the home screen when I'm trying to get tickets, can you help?

  • lifeiz2short4lv
    romy (@lifeiz2short4lv) reported

    @O2 I’m disappointed with your service. I paid for my order and ported my number to O2, but I’ve had no proper support at all.I’ve called customer service multiple times and even messaged here on X still no response. This iscompletely unacceptable #O2 #CustomerService #Complaint

  • britbane2024
    Bane 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@britbane2024) reported

    Why does my new iPhone say “no service” @O2

  • r420rl33t
    Gavin C (@r420rl33t) reported

    @O2 so I'm home less struggling for money rang customer services asking to drop the plan and the phone completely because I CAN NOT AFFORD IT NO LONGER IT as it is financially crippling me and all i get is offered a new plan or payment plan hello im homeless and can not afford it

  • MayRa02703866
    MayRa (@MayRa02703866) reported

    @geek_gareth @TheGriftReport @O2 I’ve had recent calls claiming to be from O2 about a new SIM. I haven’t been an O2 customer for nearly 20 years.

  • LaticsRyan95
    Ryan Taylor (@LaticsRyan95) reported

    @Worly82 @O2 I was on o2 for 10 years when they changed all the masts because of the chinese spying, they went crap exactly what your having. O2 shop told me vodaphone own the masts this side of the Pennines and everyone piggy backs of them and o2 own them on the other side.

  • GhostedYouB
    Ghost (@GhostedYouB) reported

    FIX YOUR **** ***** @O2

  • ruxjosan
    Ruxanda Josan (@ruxjosan) reported

    @albieamankona Some UK operators might choose to apply this principle anyway. At least that's what @O2 customer service told me.

  • KeighleyWest
    Keighley West (@KeighleyWest) reported

    @O2 why is the #applepay option not working for me to pay my bill!!

  • waterson_mike
    Mike Waterson (@waterson_mike) reported

    @O2 @mellypeters I've left o2...id mobile ...same contract £8 cheaper pm and hopefully better customer service if ever I need it ...took my mam off o2 £8 cheaper and my mrs the same...save £24 pm ..tatty bye o2

  • andrewpm1
    TheCaptain (@andrewpm1) reported

    Looking for a new mobile network provider as had enough of @O2 just not working where I want to be. Who actually covers the south of the UK well, particularly the New Forest and Cornwall?

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