O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 33
Blackburn, England 19
Glasgow, Scotland 10
Birmingham, England 9
Gloucester, England 8
Belfast, Northern Ireland 6
Manchester, England 5
Southwark, England 5
Hammersmith, England 5
Northampton, England 4
Nottingham, England 4
Faringdon, England 4
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
City of London, England 3
Cambridge, England 3
Halifax, England 3
Swindon, England 3
Southport, England 3
York, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Chichester, England 2
Ealing, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkWood3010 Mark (@MarkWood3010) reported

    @O2 So I’m correct then! Punishing those with you who have paid for their device….great customer service there eh!!

  • Neilwarwick24 Neil Warwick (@Neilwarwick24) reported

    @O2 Doesn’t help

  • OllieJo22051279 Ollie Jones (@OllieJo22051279) reported

    @O2 extremely disappointed, been with 02 for years and never had a issue. Move to Malvern and signal is so poor that we have to change provider.

  • AngieD89400721 Angie D (@AngieD89400721) reported

    @O2 @SkyUK outage in NE9 area been going on for 2 hours, the Sky hub line is just recorded message saying “working on a problem” please advise urgent update?

  • Holly40312439 Holly (@Holly40312439) reported

    @O2 hi I need help with reporting a default on my credit i need to dispute

  • GlassBalloonWeb Rowena Sinclair (@GlassBalloonWeb) reported

    @O2 Hi, can someone help me pls? Apparently I'm out of data and I really need to buy some. I've upgraded my acct but it doesn't kick in for a week, and because of this it won't let me buy a bolt on via website or app. I've called twice and after waiting ages been cut off twice.

  • m333ruu1 Umair Ahmed (@m333ruu1) reported

    @O2 Some one changed my security question and you giving out pizza ovens instead of talking to customers to resolve issues. You useless bunch of bar stewards.

  • UjoodhaRohan Rohan Ujoodha (@UjoodhaRohan) reported

    @O2 hi. Are your phones down. Tried calling 4 time and just “goodbye” can someone help please

  • RealMikeMurray Mike (@RealMikeMurray) reported from Barrow-in-Furness District, England

    @O2 No service I’m disabled in a top floor flat no access out and no signal

  • Extinguisherman Dale Watts (@Extinguisherman) reported

    @O2 I am using my iPhone 11 on 3G mode due to the o2 network being so pants, literally downgraded my package!!! My EE iPhone works fine. My nieces o2 phone is the same

  • thefreakb clipper🇵🇸🇵🇸🇵🇸🇬🇧🇬🇧🇬🇧🇵🇸🇵🇸🇵🇸 (@thefreakb) reported

    @O2 About as helpful as customer services

  • Croina88 Croina (@Croina88) reported

    If @O2 (phone) and @ThreeUK (WiFi hub) could get there **** together and at least ONE OF YOU give me decent data that would be great 😒 it’s 2021 I shouldn’t still have to move around my own house to get signal!

  • RealMikeMurray Mike (@RealMikeMurray) reported

    @O2 ******* disgusting and you can’t ring anyone let’s see what my solicitor and home help say

  • howells1967 John Howells (@howells1967) reported

    @O2 part 2...I've sent loads of emails about this, and nobody has got back to me.. I've been ignored.. great service..not!!

  • hothriananya Hothri Moka (@hothriananya) reported

    @O2 Hi, No one replied to my email. I still don’t have network.

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