O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 32
Blackburn, England 20
Glasgow, Scotland 9
Birmingham, England 8
Gloucester, England 8
Manchester, England 6
Faringdon, England 5
Southwark, England 5
Belfast, Northern Ireland 5
Northampton, England 4
Nottingham, England 4
Hammersmith, England 4
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Hackney, England 3
Stoke-on-Trent, England 3
Bournemouth, England 3
City of London, England 3
Cambridge, England 3
Halifax, England 3
Swindon, England 3
Southport, England 3
York, England 3
Southminster, England 3
Croydon, England 3
Truro, England 3
Llandrindod Wells, Wales 3
Chichester, England 2
Ealing, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • timrollpickerin Tim Roll-Pickering (@timrollpickerin) reported

    @O2 Problem is when trying to connect at stations whether on platform or train.

  • Howard_Marsh HM Maintenance (@Howard_Marsh) reported from Falkirk, Scotland

    @O2 No contact again from O2. I have sent you direct messages. No reply. Why is your network down in FK10 and problems in FK1 FK2 . Please reply.

  • a700c1521f4d43f Carol Johns (@a700c1521f4d43f) reported

    @O2 Well I believe myself and many other O2 customers in my area are having similar problems. I keep getting missed calls from my customer's, as no signal. Not acceptable.

  • EdVanEgan Ed Van Egan (@EdVanEgan) reported

    @O2 one year later coverage in Bournemouth is still horrendous. It’s a tourist town. As soon as I get get heavy traffic through the town the signal goes to sh**. Definetly changing network is when my renewal date is up. Absolutely horrendous service

  • MoAhmed93 m a (@MoAhmed93) reported

    @O2 I'm not receiving any OTP/2FA codes from when requested from organisations (e.g. my bank) to my O2 number. Some help please?

  • john_houstay John ⭐⭐ & that's my dog Floyd (@john_houstay) reported

    @O2 Thats fantastic however I drive around a large part of the central belt in Scotland and the mobile signal is pants

  • mummy_knight Helen K  Nottinghamshire Vlogger (@mummy_knight) reported

    Getting annoyed now @O2 rang them due to loss of service and calls dropping my call dropped and no ones called me back!! On hold again now was on hold just now for over a hour!!! Why promise to credit an account for loss of service and not do it

  • Ellisj_69 Eliyahu (@Ellisj_69) reported

    @O2 what is wrong with ur signal in Newport? It was good, all of a sudden, calls randomly drop or fail, I can’t load an Instagram video, and my texts take hours to send?

  • Laurenaise Lauren Haigh (@Laurenaise) reported

    @O2 why do I have 50gb of data but can’t load up a webpage? My data isn’t working at all! Hasn’t been all day, what’s going on? There’s no local issues according to your network coverage checker. I pay a lot of money every month to you guys 😡

  • __pumpkineaterx ✨Louisa✨ (@__pumpkineaterx) reported

    @O2 I seem to have no signal! Is there works going on or something?

  • joshsoya josh sawyer (@joshsoya) reported

    @O2 what is up with your website, when you try to talk to an advisor you get sent to the same contact us page which sends you in circles. All I want to do is to speak to an advisor to remove a network lock from an old device that I have been given.

  • Gavin297Smith Gavin Smith (@Gavin297Smith) reported

    @O2 It’s ok. Phoned a friend that sorted it quicker than you got back to me. Also took over two hours for you to reply on your messenger service. Phoned your customer service but the automated system tells you to use the messenger. All in all very poor.

  • Amy16666371 Amy (@Amy16666371) reported

    @O2 I can’t use my phone as you’ve cut it off? Bit of an issue

  • Steve_Red_Beard Red Steve (@Steve_Red_Beard) reported

    @O2 the o2 signal where I live seems to be getting more inconsistent with my iPhone I got from you. I’ve done the network status check, but it always says everything is fine even when there’s consistently dropping signal.

  • jemma78768931 jemma (@jemma78768931) reported

    @O2 I have been haveing problems with 02 since 2 month I got 4 SIM card in post one was working then cut out this morning what is going on

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