O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 84
London, England 46
Hackney, England 12
Birmingham, England 11
Manchester, England 11
Belfast, Northern Ireland 9
Glasgow, Scotland 8
Ashington, England 7
City of London, England 7
Southampton, England 7
Gloucester, England 7
Stoke-on-Trent, England 6
Southwark, England 6
Maidstone, England 5
Faringdon, England 5
Aberdeen, Scotland 4
Gosport, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Hammersmith, England 3
Bournemouth, England 3
Reading, England 3
Preston, England 3
Batley, England 3
Wolverhampton, England 3
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • AMontguire Andrew Montguire (@AMontguire) reported from Glasgow, Scotland

    @O2 Need help with an account can’t speak to a agent on live chat as online says customer service is open until 10pm however when calling up seems not

  • Chris55306077 Chris (@Chris55306077) reported

    @CFOXY5 @adz232 @O2 Your not the only one who is angry. I got an iphone XR off them 9 months ago. It doesn't connect to mobile or data & is now a paperweight. 02 refuse to even look at it let alone repair or replace the peice of junk. The customer services won't even tr me to the repairs department

  • cecilia_joy_x Cecilia-Joy Adamou 💙 (@cecilia_joy_x) reported

    @O2 @TheO2 My dad just received someone else’s phone bill with his name and address on it and hadn’t been able to get any help?!?! Help us sort this out please!!!!!!

  • AbigailRennie abigail rennie (@AbigailRennie) reported

    @O2 hi there - I’ve got no phone reception in Walthamstow. Any reported problems?

  • thekforbes Katharine (@thekforbes) reported

    @O2 I've waited over 48hrs for the text link to complete the Disney+ 6 months free subscription. Help!

  • Lundqvist_dj Stuart Lundqvist (@Lundqvist_dj) reported

    Great customer service from @o2 took over 2hours and 30mins and still haven’t been upgraded! Trying to make me take a new contract to charge me more! #stayclassy

  • AndyB981 Andy Burns (@AndyB981) reported

    @O2 I think you deliberately pretend you don't get it. I think OFCOM should investigate this widespread mispractice by o2 and take action. You have stopped people getting access to finance by stealth. That is wrong and you should want to fix it not brush it under the carpet!

  • samgittings1998 Sam (@samgittings1998) reported

    @O2 why do I have barely any service in Oxford? Honestly o2 signal around Oxfordshire, Gloucestershire and Worcestershire is terrible

  • SiobhanGunson Siobhan Gunson (@SiobhanGunson) reported

    @O2 I want to speak to a person but everytime I call the robot puts the phone down!

  • improvemydiet Arelis Rodriguez, RD 🕷🇬🇧 🇪🇺 (@improvemydiet) reported

    @actionfrauduk @HSBC_UK @O2 Thank you very much. I have never clicked on any links. I always report to O2 and block sender but messages keep coming through.

  • HarveyThomasCFC Harvey-Thomas John Keegan (@HarveyThomasCFC) reported

    @O2 hey there just a quick concern when you eventually merge with @virginmedia will I have to change to a virgin media sim or will O2 as a company/network still exist

  • CotyHS2 Ian Moss (@CotyHS2) reported

    GET YOUR COVERAGE SORTED @O2. STILL EFFING SLOW ON H+ #fail

  • AndyB981 Andy Burns (@AndyB981) reported

    @O2 @Ofcom it appears o2 are jumping on my tweet to you as I conclude they are scared of what you might find when you look at this issue. It was clear I was talking generally about this issue not just my partner's complaint. Such corporate misdirection shows investigation is needed!

  • swadlad Paul Milner (@swadlad) reported

    @O2 Been entering stuff on there years never won a thing gave up and don’t bother now

  • MeganJuliaaa_ 🐇Megan🐰 (@MeganJuliaaa_) reported

    please @O2 4G don’t run let me down like my internet and let me actually work via hotspot

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