O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 28
London, England 26
Blackburn, England 22
Batley, England 14
Manchester, England 8
Hammersmith, England 8
Halifax, England 7
Hackney, England 7
Sheffield, England 6
Ventnor, England 6
Belfast, Northern Ireland 5
Portsmouth, England 5
Hebden Bridge, England 5
Leeds, England 4
Birmingham, England 4
Airdrie, Scotland 3
Brighton, England 3
Bristol, England 3
Reading, England 3
Todmorden, England 3
Leicester, England 3
Norwich, England 2
Hemel Hempstead, England 2
Liverpool, England 2
Hamilton, Scotland 2
Rotherham, England 2
Godalming, England 2
High Blantyre, Scotland 2
City of Westminster, England 2
Chichester, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • HMJC42 MJC (@HMJC42) reported

    @O2 why can I not top up my sim? Tried 2 different cards, contacted my bank but the issue is at your end?

  • MarkBuchan92 Mark Buchan (@MarkBuchan92) reported

    @O2 @MrFinners88 Don’t worry guys. He’s complaining that he can’t get a good signal for watching the pornos. He’s too old for the chugging anyway 👍🏼

  • bigwednesday0 george rostron (@bigwednesday0) reported

    @O2 Why is it not available on Pay and Go? Surely this offer should be available to all NHS users of your service?

  • r_thurston Rupert Thurston (@r_thurston) reported

    @O2 Hi. Have now just had an email from o2 which resolves this issue

  • RPHolt94 Rob (@RPHolt94) reported

    @O2 Sorry to say awful customer service this morning, wanted to pay device plan, O2 customer service rep said he got an account error and device plan isn't paid despite £500+ leaving my bank - currently being passed to the fourth department struggling to help

  • aartitakiar AT (@aartitakiar) reported

    @O2 I have been wrongly charged £179 instead of £37 per month on my personal numbers and your complaints department keep passing me from one handler to another with a gap of a week in between. So disgusted with the service I am receiving.Will look to move my 7 business mobiles too .

  • shanes_loonie leah the loonie :)💚🧡 I miss my pops 💔 4.12.20 (@shanes_loonie) reported

    Never had issues with @O2 the last 3 years but the past week I’ve had nothing but problems ...... seriously thinking about going elsewhere 🤔😡

  • KatieBart87 Katie Bartlett (@KatieBart87) reported

    @O2 Like I already said I don't have access to another device or I would of done that already. So if I call today noone will help me if I can't receive a code?

  • Sarah42242355 Sarah (@Sarah42242355) reported

    We have been without the ability to make calls from our @O2 phones for days now because of work being done to the mast.. apparently that is considered a fault and as they cannot guarantee a fault free service we still pay for the potential 8 days of no service...

  • adzpeck Adam Peck 💙 (@adzpeck) reported

    Never join @O2. Their helpline is shambolic, not to mention that I called them 9 times to sort out a cancelled contract (within cooling-off period) only for them to charge me anyway (for the whole year). How's your day?

  • eeeeebcux cocolatina (@eeeeebcux) reported

    @O2 I need to change my address so that my new phone can arrive properly. The customer service rep I spoke to put it in incorrectly and I want my phone tomorrow if poss 🥲

  • paigeer5 Paige Edwards (@paigeer5) reported

    On the phone with O2 for like 5th time. I hate this. @O2 help us please

  • etheridg john etheridge (@etheridg) reported

    @O2 please help me,I can't set a new password 2 get in2 my 02 account,I'm really annoyed,I've been charged more than I normally wood,please tell me,y I have been charged more than normal,my no is 07725992864

  • MrFinners88 Jordan Finnegan (@MrFinners88) reported

    Signal in and around glasgow on @O2 has been shocking last month or so!!!

  • jamboski Jamboski (@jamboski) reported

    @O2 I’m trying to get some references for money I apparently owe you but when I ring your customer service, they have no idea who I am. Any clues?

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