O2

O2 Outage Map

The map below depicts the most recent cities in the United Kingdom where O2 users have reported problems and outages. If you are experiencing problems with O2, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

O2 users affected:

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 52
London, England 40
Glasgow, Scotland 9
Birmingham, England 9
Hackney, England 8
Manchester, England 8
Belfast, Northern Ireland 8
Gloucester, England 8
Southwark, England 6
City of London, England 6
Stoke-on-Trent, England 5
Southampton, England 5
Faringdon, England 5
Maidstone, England 4
Southport, England 4
Northampton, England 4
Nottingham, England 4
Ropley, England 3
Wigan, England 3
Barnet, England 3
Oldbury, England 3
Milton Keynes, England 3
Leicester, England 3
Aberdeen, Scotland 3
Harringay, England 3
Batley, England 3
Edinburgh, Scotland 3
Slough, England 3
Swansea, Wales 3
Swindon, England 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • DJDaymos Damian® Daymos™ (@DJDaymos) reported

    @JudgeDewie @O2 Thats messed up man. My brother has the issue and they are telling him its his sim thats not working.. very strange.

  • dantheman19970 dan (@dantheman19970) reported

    @O2 So it’s not a problem as long I keep up with my payments correct

  • EdTodd Todd Dalton (@EdTodd) reported

    @O2 please tell me how I can complain about the terrible customer service I’m receiving: I just need my number moving from PAYG to PM but multiple times I’ve been faced with incompetence.

  • taruncp tarun paul (@taruncp) reported

    @O2 Pathetic customer service. Trying to add insurance to my phone and it has been 3 days and over 2 hours on call.

  • mrchrisfloyd chris floyd (@mrchrisfloyd) reported

    @jem_jem_13 @O2 Problem is they don’t get right training, most of them cannot speak English so communication is poor, between O2 and Virgin Media, probably two worse in customers service and care, without a doubt x

  • leesdecor Lee (@leesdecor) reported

    @EE Just make sure you check their signal strength in the area you're in 1st though. Ideally from someone who has the network in that area you know. Mine was absolutely useless, couldn't wait to change. Went with @O2 which is far superior👌 Do your homework 1st peeps

  • DJDaymos Damian® Daymos™ (@DJDaymos) reported

    @JudgeDewie @O2 Where are you based? Similar issues in West London

  • JudgeDewie Alex (@JudgeDewie) reported

    @DJDaymos @O2 Literally get no texts or phone calls and have to go up the road almost a mile to get my messages. Have had to buy a PAYG sim on another network as I am working from home and have to give telephone legal advice to clients 6 days a week. Absolute joke.

  • jem_jem_13 Jemma (@jem_jem_13) reported

    Seriously @O2 have been the worst customer service I've ever experienced! Literally no words for how shocking it has been

  • JudgeDewie Alex (@JudgeDewie) reported

    @DJDaymos @O2 Warwickshire/West Midlands border. I have been told that they “took a mast down” and “will be putting another one up”. Clearly haven’t put the new one up in 10 days and, call me old fashioned, I would have the new one ready to go before removing the old one. Zero coverage at all.

  • GeorgieHill77 Georgina Hill (@GeorgieHill77) reported

    Dear @O2 - is this a novel idea to get people to upgrade early !? Make them so frustrated by speaking to your hopeless automated service that they smash their phone and need a new one !!??

  • jem_jem_13 Jemma (@jem_jem_13) reported

    @mrchrisfloyd @O2 Been trying to resolve a problem for the last month and getting different answers off them everytime I ring. I'm debating leaving now because they haven't helped ir been helpful this whole time

  • StewieHardie Stewart Hardie (@StewieHardie) reported

    @O2 not pleased I got a replacement sim a few months back and told it would be activated in 24 hours I have just checked the phone and the sim is invalid I phoned customer service who told me they couldn't do anything and passed me to complaints who told me they can't pass

  • GodSquadandMe RedSquirrel (@GodSquadandMe) reported

    @O2 just got off the phone to you and received brilliant service and help from ‘Nazreen’ - saved me loads of money and applied discounts not showing online. Couldn’t ask for more - she was excellent ! 👍

  • MrMatthewHolton Matthew Holton (@MrMatthewHolton) reported from New Milton, England

    Anyone else having data issues with @o2? My signal keeps dropping out randomly, 4G connectivity says it’s at full but majority of my apps take ages to load / or get stuck buffering

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