O2 Outage in Hackney, Greater London, England

@O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽

Is anybody else getting no service from o2? It’s been woeful for weeks @O2

Thought @ThreeUK were bad but @o2 may have to be even worse...

@O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help

Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!

@O2 hi I’ve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue

@VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.

@ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!

Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

@ShieldingG @O2 Now there’s an idea. I wonder where the cleaners put it. I’ve only ever used it for my Dalek thing - never plunged a sink in my life.

Essentially @o2 treat everyone who wants to buy a phone under £200 outright like a potential fraudster. You can’t pay it off in store and they force you into a temp contract. Then make you wait hours on the phone and go via their fraud dept. Why? I’d love to know.

You can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately

@O2 I have serious health issues hence a working phone is essential. Hope I get well enough to go in to your Kensington branch & sort out this weird problem. TY

@O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text

@O2 is there a problem with your systems taking payments .. I’ve spoke to my bank and I have no issues with my card .. but it keeps getting declined your end .. help ASAP please

@TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

@O2 I get masts break down etc, but two weeks is quite a long time.

@O2 simply unbelievable your tech and security department are not really good stop these damn scam calls #o2

My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so

@jamesdiamond @O2 Yeah, mine's been expired for a while I've just been slacking on replacing my phone and getting a new one. O2's deals are awful compared to elsewhere. Impossible to get a decent phone for less than £20/mo. ID or EE will give me the phone and data I want for £18.

@O2 had poor/ no signal for past week. Schools & doctors & other vital phone calls cant hear me. Keep getting told it will be fixed but as of yet nothing? Very frustrating given that numerous phone calls need to be made given everything that's happening

@O2 I can't call 2729 as I am not registered on a network, but thank you for your help

Any ideas why I can call out but not receive calls @O2 ? Callers being told it’s an incorrect number. And your app is no help.

@O2 pretty poor response from your customer service email today. Essentially confirming it is acceptable to have signal down for months and a token compensation gesture

@O2 O2 Hi, I'm unable to make a phone call to a friend's number as it says the number is not recognised, but that very same number can receive texts I send them. Is there a problem with O2 in the Deal, Kent area, or is this an issue with my friend's phone (Vodafone)?

@O2 Hi, I'm unable to make a phone call to a friend's number as it says the number is not recognised, but that very same number can receive texts I send them. Is there a problem with O2 in the Deal, Kent area, or is this an issue with my friend's phone (Huawei)?

@O2 Hi there has apparently been a broken mast near me for over a month now, on my new phone I cannot receive calls, texts or use data. Husband's new phone the same but both our old phones and sims are still working 🤔

@BenjiLee53 @O2 @ThreeUK Three’s customer service is awful, they’re also really bad at updating their accounts which leads to debt collectors coming for the final bill yet it came out via DD. And not to mention three’s signal 😧

@O2 I am currently in Greece, but being told because my phone picked up a Turkish network I have now been charged to use my phone, I’m in Greece why would you not be providing a Greek network