O2 Outage in Hackney, Greater London, England

@breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision

@_peetaypan @O2 If you want to keep your number you can get a PAC code by texting PAC to 65075 once you give that to your new network provider you shouldn’t have any more hassle

@O2 I really need to speak to someone urgently im@trying to pay@my bill and it’s saying zero balance but I can’t call use my internet or text I need my phone and I can’t get through to anyone to sort it pls message me to help£

@O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now

@No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.

Looking forward to going in to the @O2 & Sport Direct shop (they deleted there twitter) To argue with one of there nice colleagues who mite of struggled with there **** 80% wages, about ******** ups with my orders they sent me in lockdown & that the 30days to sort it, is over

@O2 #help #GPS I have just discovered that my location cannot be seen for some apps on 4G just on WiFi connection. I do not understand this issue and I will need if possible an answer. #ThankYou

@KateAGriffin @O2 I called @CPWTweets and got an amazing deal switching to EE. So quite glad they were rude 😉

After being on hold @O2 for an age to upgrade, customer service bloke atonal and barely responsive, then for some reason could no longer hear me, said FFS down the phone and hung up. Brilliant work. Think I’ll be switching provider.

@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.

Hey @O2 I wish you’d stop shoving Disney+ down my throat as an extra. What would be nice is being able to share my data with my son but you won’t allow that. My biggest regret rejoining you. Probably wouldn’t of bothered if I knew!

@O2 Your crap eCommerce system is driving me away, EE is looking better all the time! Sort it out! there was a deal 4 weeks ago for upgrading to a iPhone 11 Pro Max for 30 plus 37 a month can’t get that now!!!! So bad for a company in this sector to have such a bad eCommerce

Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

Update! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it

@ItsAdsolution @O2 All of my calls which I've tried to make the O2 have not been answered I have a 40 phone and they don't seem to care I think if this keeps on we should see them because I've got a really bad disability and I've got a 40 phone so we should sue them

We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

@O2 I cant get through to customer services and its urgent

@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

@O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.

@O2 can you cancel my order. I am tired of being fobbed off. The order isn’t even in my 02 account. So why do you keep sending me online

Hi @O2 I have dm’d you regarding an issue with my billing, the online links were not much help in this

@O2 hi I have just sent a dm regarding an issue with billing

@O2 my husband is currently shielding, and unable to leave house. He has paid you twice by accident has tried to call you and was spoken down to. Natwest have confirmed the double payment. All he wants is the money returned so he can pay other bills. He is vulnerable.

Anyone on @O2 with the shitttest service pretty much every day. Even people on blood BT got better reception.

@kieran_fifield @O2 I’m not with them anymore, but Giff Gaff would regularly tell me to move down a tier due to not using enough data.

@lilmsrandom @O2 yeah really sucks, the MiFi might not solve the SMS verification issue

Just joined @O2 and am already regretting my decision. The worst automated phone system I’ve ever used.

@davidiwanow @O2 Thanks, David. I don't have any mobile signal in my area (a phone mast has been down for a while) so I can't receive texts or calls, which is my main issue. I can't authorise payments without my security codes which are sent by text!

@O2 No never dropped I'll have a look at the link