1. Home
  2. ❯
  3. Companies
  4. ❯
  5. O2
  6. ❯
  7. Kensington, England
O2

O2 Outage Report in Kensington, Greater London, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

The latest reports from users having issues in Kensington come from postal codes W11 .

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Kensington, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Kensington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at O2

O2 is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 42% Phone (42%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Kensington, England

The most recent O2 outage reports came from the following cities: London, Enfield Town, Hammersmith, Newham, Wembley, Wandsworth, Greenford, Paddington, Wealdstone, City of London, Croydon, Hackney, Barnet, Bromley, and Kensington.

CityProblem TypeReport Time
London Phone 39 minutes ago
Enfield Town E-mail 58 minutes ago
Hammersmith Internet 4 hours ago
London Wi-fi 23 hours ago
London Total Blackout 2 days ago
Newham Phone 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • Paula_Griffin65
    Paula Griffin 🏳️‍⚧️ 💙💖🤍💖💙 (@Paula_Griffin65) reported from Camden Town, England

    @O2 Hi, currently log into 02 Wi-Fi in places like Costa etc but need to change my details as the name it flashes up is incorrect. However it won’t accept either my email or my phone number to change details.. Help please!

  • aur_elien
    Aurélien (@aur_elien) reported from Hackney, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • NorthernlyExpo
    Andy Denial 📸 (@NorthernlyExpo) reported from Islington, England

    @O2 Just trying your Priority code in McDonalds but it’s not working. Just says it’s been used already.

  • ElaineHenesy1
    Elaine Sheppard (@ElaineHenesy1) reported from Watford, England

    @O2 disgraceful customer service had my account hacked ,o2 have admitted fraud on the account. O2 are now not refunding the £500 .Terrible service from a company I have been with over 20 years.#o2 #fraud

  • Nicolanoodle
    Nicola Fish 💙 (@Nicolanoodle) reported from Richmond, England

    @O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.

  • JoshBates
    Josh (@JoshBates) reported from Paddington, England

    @O2 I got this sorted doing this however this is really poor service. This should be an easy, self-service digital journey. Absolute joke that this took 35 mins for both me and your staff. Total waste of time. Please feed back.

  • monicathenurse
    Monica, BSN, RN, MFCI (@monicathenurse) reported from Walthamstow, England

    @O2 hi I called customer service but they can't find my account I want to give notice to cancel my contract.

  • Toucsy
    Ian Crowne (@Toucsy) reported from Poplar, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • RuthHolliday13
    Ruth Holliday (@RuthHolliday13) reported from Hammersmith, England

    Still within my 14 day grace period with @O2 having so much trouble actually speaking to a human about my issue I’m so tempted to cancel cause this stupid system keeps just hanging up on me and it’s been 3 days since I requested they transfer my number… not great

  • LairdDourka
    Andrew Dourka-Laird (@LairdDourka) reported from London, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • poundland_thor
    Chris sweet (@poundland_thor) reported from Richmond, England

    It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like

  • brineferry
    HeHymn ³⁰ (@brineferry) reported from Brentford, England

    @O2 are you broken

  • till_the_wheels
    𝕵𝖚𝖌𝖘 (@till_the_wheels) reported from London, England

    @O2 @Joegreaney Hi I'd just like to add that this is a problem for everyone on 02 and giffgaff in that area and it's because a mast in hither green has been down for 2 years and these crooks hate you enough to ignore it.

  • arigork
    Ari Gork (@arigork) reported from Barnet, England

    @O2 Any plans on enabling sms over wifi calling? I used to be with @EE and I could call and sms with wifi calling but seems your network only supports calls?

  • phillipsc
    Fr Chris Phillips SSC (@phillipsc) reported from Brentford, England

    Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

  • bedefeltham
    Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

  • tony1945
    Tony Crean (@tony1945) reported from Richmond, England

    @NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...

  • DrHannahLB
    Hannah Lomax-Browne (@DrHannahLB) reported from Walthamstow, England

    @O2 I don’t know what I’m paying for? Unless I’m somewhere with WiFi I have the worst internet, anywhere I go! I’ve tried all the steps to fix and still terrible internet. Unacceptable!

  • paul_a_lewis
    Paul Lewis (@paul_a_lewis) reported from Barnet, England

    @O2 my wife joined O2 today and ordered a new phone however she provided you with the wrong email address, can you help change it? Thnx

  • poundland_thor
    Chris sweet (@poundland_thor) reported from Richmond, England

    @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Bubble_Mummy
    Ellen Lincoln (@Bubble_Mummy) reported

    @O2 Except for when you advertise something you knowingly can’t provide. @O2 ... either that or you need a new purchasing dept, as the current one clearly can’t do simple maths, and a new IT dept so errors on your website can be updated quickly...

  • OB141x
    Browno (@OB141x) reported

    @O2 What’s the average speed it should be? I’d imagine it should at least be 10mbps Down?

  • PastorBrendan_
    Pastor Brendan (@PastorBrendan_) reported

    @O2 is your network down? Because it hasn’t been working on my phone all day. What gives?

  • frankie_franks1
    ❤️ Fran ❤️ (@frankie_franks1) reported

    @O2 Thank you but I have now managed to get the same deal from @ThreeUK My complaint was more about the fact that instead of helping me find a suitable and/or matchable contract/offer, the advisor thought that the acceptable action to take was to hang up on a customer.

  • Larry_bo123
    Tracey (@Larry_bo123) reported

    @O2 hi is the O2app down atm? Can’t load it on new phone or log into priority

  • InNeedOfTalk1
    In Need Of Talk (@InNeedOfTalk1) reported

    @O2 How do I find out if I have a 5G SIM card in my phone and if I don't, how do I upgrade to one? I keep calling customer services but the options aren't getting me anywhere and it hangs up the call.

  • timsimmons_1
    Tim Simmons (@timsimmons_1) reported

    @O2 How on earth do I get to speak to a person for technical support?

  • Emilydominics
    Emily Ann Smith (@Emilydominics) reported

    @O2 again really insensitive treatment from the bereavement dept today. Just awful after 15 years of being a customer. I’ll be moving networks after this

  • goonervince
    Vincent (@goonervince) reported

    @O2 hi I am unable to get my PAC number as the 65075 number isn’t working and I am struggling to get through to customer services - could u plz help?

  • Frankietazewell
    FrankieTazewell (@Frankietazewell) reported

    @O2 been trying to claim on my phone insurance all day. Just want to speak to a real human not a stupid automated robot. Please help before I ******* go to EE