O2 Outage Report in Kensington, Greater London, England
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The latest reports from users having issues in Kensington come from postal codes SW5.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Kensington, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Kensington, Greater London, England
The most recent O2 outage reports came from the following cities: London, Harringay, Hackney, City of London, Ealing, Newham, Tower Hamlets, Chigwell, City of Westminster, Waltham Forest, Thornton Heath, Esher, Kensington, Worcester Park and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Harringay |
Phone | |
| London |
Internet | |
| Hackney |
Phone | |
| City of London |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Kensington, England
Latest outage, problems and issue reports in Kensington and nearby locations:
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Jay S.
(@J5752x) reported
from
Paddington, England
Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic
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siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
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Yasir kiani
(@yasirkiani22) reported
from
East Ham, England
@O2 having bad experience with o2 service after 15 year 😡😡😡
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@O2 why is it so hard to get your systems to work properly. Don’t give me automated messages telling me I am overdue with my bill when I am not. Then sort out your customer support. How can your AI engine be too busy to ‘talk’ to customers. Rubbish.
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David
(@daveya90) reported
from
Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
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John
(@saps_JP) reported
from
Stratford, England
Seriously @O2 literally just taken out a contract with them and already worst service!!! Phone hasn’t arrived and was supposed to last Friday, only to find out it was sent back. Now I have to wait til they receive it and reorder another one.
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siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
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Ayden Wilson
(@aydenwilsonHE) reported
from
Hackney, England
Anyone else lost @O2 signal?
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Jord
(@jordanharris86) reported
from
Poplar, England
@O2 hi, this morning I ordered a case from your website and it said there was a problem, but my card provider is saying the payment has gone through. Can you confirm whether this was the case or not? Thanks
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Yasir kiani
(@yasirkiani22) reported
from
East Ham, England
@O2 it’s been three weeks now and very poor customer service no response???
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Tom Mytton
(@TMytton90) reported
from
Wandsworth, England
@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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Ari Gork
(@arigork) reported
from
Barnet, England
@EE following up on the bad signal in the area I now stay in, can’t even have a call while walking in the neighbourhood, I may have to make a drastic decision and move to @O2 I’m in a 12 month contract so what are the cancellation terms if you can not provide a reliable service?
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María
(@Maria__RG) reported
from
East Ham, England
@chellemccann @FitBits_ @O2 I have been trying to top up my phone for the las 3 hrs with no success - i believe their system is down, quite annoying!
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪
(@Mountie31) reported
from
Tottenham, England
@O2 You have had this problem for the last 20 years doubt a self help guide will work. Ive made several complaints so end of contract I will be looking for a new service provider ...
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Shane Pender
(@silverback1809) reported
from
Bromley, England
@O2 Is there an issue for WhatsApp videos on o2? Both mine and my other half’s WhatsApp has stopped playing videos were sent. I use some videos I’m sent for my job!!!! I’ve deleted the app I’ve contacted WhatsApp. Still nothing is working!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jeremy Goff #RejoinEU #FBPE #PRT
(@Jerry83560) reported
No #emergencyalert for me, sat at home on @O2 with the telltale "no network connection"
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❎🏴gamerDAD🏴✖
(@kevinstaz) reported
@O2 what's happening in my area?? There was maintenance work being done that was completed on Thursday but 5g/4g doesn't work and there's 1 bar of network, l know other networks aren't working too.
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colin harkins
(@ccoolc353) reported
@O2 why did I not receive the emergency alert today? My phone was set to receive the alert....?
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Kal Ajimal
(@Kal_Ajimal) reported
@O2 My service has been dead since 25th August. SIM reactivated but stuck on 3G only. Complaint raised, ZERO resolution. I’m paying for a service I don’t have. Sort this NOW or I’ll take it to the Ombudsman + demand full compensation
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AL
(@alibongo54) reported
@DamonCochrane1 @O2 Neither did I pn o2 and samsung phone set up to allow emergency alerts!
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Tricky
(@itsmetricky) reported
@O2 nice to know that in a national emergency I would be the LAST to know!! Last time I got no alert and 2 yrs later it still doesn’t work!! Why?!!! @GOVUK
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Kal Ajimal
(@Kal_Ajimal) reported
@O2 My service has been down since 25th August due to a fraud issue. My SIM was reactivated but I’m still stuck on 3G only — no 4G/5G at all. I’ve raised a complaint but nothing has been resolved. I’ve already been without proper service for 12 days. Please sort this out urgently
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Allie Renison
(@AllieRenison) reported
@RhonddaBryant @O2 had huge issues with it yesterday myself
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Mark Boyd
(@4everBWFC) reported
@kirkmanchris @EE @O2 O2 no reception at all in IL2, my lad is on ID mobile / Three network & always worked fine. I’ve just switched over from O2 to ID / Three mobile and works a treat apart from half time when everyone logs on 👍
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ᴊᴇɴɴʏ❁
(@webjenny) reported
@O2 day 3 & still can’t access MyO2 via app or online. Calling customer support didn’t help, just told it’s a known issue. When will access be restored?