O2 outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent O2 outage reports came from the following cities: Wandsworth, Hammersmith, Kingston upon Thames, Wembley, Greenford, and Kensington.

City	Problem Type	Report Time
Wandsworth	Internet	3 days ago
Hammersmith	Total Blackout	4 days ago
Hammersmith	Internet	9 days ago
Hammersmith	Phone	13 days ago
Hammersmith	Internet	14 days ago
Kingston upon Thames	Internet	19 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Tommy Pickles (@DJTommyPickles) reported 5 minutes ago from Wandsworth, England

  @O2 truly the worst customer service I’ve experienced in a long while

• 
  Steve Hodgson (@SteveHodgson1) reported 6 minutes ago from Merton, England

  @O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent

• 
  Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported 12 minutes ago from Ealing, England

  @O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5

• 
  Mark Harris (@markh4780) reported 19 minutes ago from Kensington, England

  @O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽

• 
  Chris sweet (@poundland_thor) reported 22 minutes ago from Richmond, England

  It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like

• 
  Steve Hodgson (@SteveHodgson1) reported 22 minutes ago from Merton, England

  @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

• 
  David (@daveya90) reported 24 minutes ago from Wandsworth, England

  @O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead

• 
  Craig Freeman (@craigdfreeman) reported 26 minutes ago from Worcester Park, England

  The phone signal on the train between Gatwick and London Bridge is absolutely atrocious @o2

• 
  Fr Chris Phillips SSC (@phillipsc) reported 32 minutes ago from Brentford, England

  Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

• 
  Rose Hinds (@RoseHinds) reported 35 minutes ago from Kensington, England

  @O2 hi I’ve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue

• 
  Liz Rose 💙 (@esrose2003) reported 37 minutes ago from Richmond, England

  @O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews

• 
  m a r y (@maryhippychick) reported 37 minutes ago from Hounslow, England

  @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

• 
  Charlene (@Peachey_79) reported 43 minutes ago from Wandsworth, England

  My mum is vulnerable and can’t use the internet... she needs help @O2

• 
  B o b M a s s i e (@bobmassie01) reported 43 minutes ago from Worcester Park, England

  @O2 Disney+ £2 off offer not working

• 
  Nicola Fish 💙 (@Nicolanoodle) reported 44 minutes ago from Richmond, England

  @O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.

• 
  Samantha Blandy (@26samb) reported 45 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  Liz Rose 😍 (@esrose2003) reported 53 minutes ago from Richmond, England

  @O2 Yeah roam freely in Europe but beware going anywhere else, they wanted to charge me DAILY, the same amount that my husband was charged monthly by his network!!! Beware of extreme charges and dreadful customer service

• 
  Ruth Holliday (@RuthHolliday13) reported 56 minutes ago from Hammersmith, England

  Still within my 14 day grace period with @O2 having so much trouble actually speaking to a human about my issue I’m so tempted to cancel cause this stupid system keeps just hanging up on me and it’s been 3 days since I requested they transfer my number… not great

• 
  Katy Hall (@katyhall26) reported 60 minutes ago from Hammersmith, England

  Very unhappy with the service from @O2 , phone battery only lasting 4 hours at a time at the moment and very slow running - no upgrade option apart from paying £324 😧😡

• 
  Richard Morris (@richardmorrisuk) reported 60 minutes ago from Richmond, England

  Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gemma (@gemnicolson) reported 9 minutes ago

  @O2 account locked for security issues? I’ve called multiple times and always told a ticket has been raised yet next time I phone they know nothing! 2 month + this is going on for now! Account for 16 years - ridiculous service!

• 
  Dee (@DeeOgunbiyi) reported 10 minutes ago

  @O2 It is absolutely unresolved and who marked it as resolved should be severely reprimanded. I raised a complaint (now two after this weekend). I *** promised a call back one week ago, and then today. Neither has happened so complaint mot resolved. So the whole matter is unresolved

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 18 minutes ago

  @O2 What a waste of time that was with Mark if that's your complaint department he needs to be retrained giving misleading information.

• 
  ℭαρтαιη ℬlood 🇬🇧🇮🇱🇮🇷🇺🇸 (@CaptBloodSC) reported 18 minutes ago

  @GarethTheNerd @mhewson_MCH @O2 They do, but you’re more likely to lose or have poor connection with the cheaper package. I suspect the lower pricing means you get dumped at peak times or during routine maintenance.

• 
  Ⓜⓐⓣⓣⓗⓔⓦ 🇬🇧 (@Matthew_Delong) reported 22 minutes ago

  @O2 Tried that and never get the second email. Tried a second time 7-8 hours later no second email. I did not press if someone asked...., only I requested

• 
  Matt (@Matt14862528) reported 29 minutes ago

  @Wadey9971 @O2 @TezzaBelle88 Why does the corporate world to implement this rubbish on us and then think this is acceptable. Pay more for less service!

• 
  Tsering Passang (@tsamtruk) reported 29 minutes ago

  @O2 doesn’t take customer complaints seriously. Reported potential data breach and fraudulent case multiple times. If there is no meaningful resolution in the next five days I have to formally report it to the @Ofcom.

• 
  Paul Clements (@paulclements) reported 31 minutes ago

  @O2 I’d like to buy a data bolt-on, but can’t get through on the phone (poor signal, I expect). Can you help?

• 
  Resurgence | Conservative Libertarian Voice (@UK_Resurgence) reported 37 minutes ago

  @RichardGCorbett Switch to 02. Competitive pricing, good service and free data roaming in Europe. The rest will soon twig and offer the same… @O2

• 
  liam de-maine (@leedee2588) reported 38 minutes ago

  @andrejpwalker @O2 Honestly andre the merge with virgin was the downfall of O2 I have had so many bloody problems with them