O2 Outage Report in Richmond, Greater London, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 20: Problems at O2
O2 is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Richmond, Greater London, England
The most recent O2 outage reports came from the following cities: London, Hammersmith, Southwark, City of London, Croydon, Ealing, City of Westminster, Southall, Wandsworth, Hackney, Paddington, Fulham, Hayes, Islington and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Phone | |
| Hammersmith |
Total Blackout | |
| London |
Internet | |
| Southwark |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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des
(@des700) reported
from
Camberwell, England
@O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help
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Nick Shuttleworth
(@nickshuttle) reported
from
Ealing, England
@O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.
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Tom Mytton
(@TMytton90) reported
from
Wandsworth, England
@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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des
(@des700) reported
from
Camberwell, England
Hey @O2 ten year customer here, I have no data for 8 days after upgrading to unlimited data because I need data. I need data. What can be done? I will be looking for a solution elsewhere if you cannot help.
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T é y 🌺💜
(@TeyLove_) reported
from
Islington, England
@O2 your network is shocking! I haven’t been able to use my data for two days this is not what I pay £50 a month for😤 o2 guru isn’t even working and can’t get through to a call handler so how am I supposed to get this fixed?????
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
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David
(@daveya90) reported
from
Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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Jay S.
(@J5752x) reported
from
Paddington, England
Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪
(@Mountie31) reported
from
Tottenham, England
@O2 You have had this problem for the last 20 years doubt a self help guide will work. Ive made several complaints so end of contract I will be looking for a new service provider ...
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siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
Camberwell, England
@O2 Tried that. Unfortunately because of when I took out my last contract (just before you changed your terms) I’m stuck with this old handset until I can pay off £700 remaining on device. Shame as the new amazing iPhone camera would help my burgeoning photograph business massively.
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Sachin Kumar
(@sachink0201) reported
from
Brentford, England
@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??
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hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@O2 why is it so hard to get your systems to work properly. Don’t give me automated messages telling me I am overdue with my bill when I am not. Then sort out your customer support. How can your AI engine be too busy to ‘talk’ to customers. Rubbish.
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Woody
(@Borehamwoodbine) reported
from
Borehamwood, England
In over 9 years with @O2 I’ve hardly ever needed customer services help and now after 3 attempts this year with little or no help I would just like to say thanks for nothing!
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daisy
(@daishughes) reported
from
Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Lesley Burdett Photography
(@lesleybphoto) reported
@O2 Can we PM about a nuisance caller on your network please? He is calling women photographers around the UK and being inappropriate. He is well known to us and it needs to stop 😠
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💧 (AtT) | Dawnypops 💧
(@dawnypopssquad) reported
@O2 My 4g is enabled I got a pop up message saying o2 have turned off 4g calling on your account and I’m at work and am thinking great paying for a half service now I will try what you suggest
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Martin
(@mjnutley) reported
Hello @o2 I’ve just ported my number across from ee and when I log into my o2 with username and password it says I don’t have any products and services, however when I sign in with mobile number I can view everything - data, minutes etc. can this be rectified please?
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Katy
(@Katy_r01) reported
@O2 my iPhones back camera lense has smashed, will this be covered by o2 accidental damage i pay every month? If so how long will it take to be fixed
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Don McCall
(@doncmccall) reported
@O2 Hi o2, interesting this. When I get an email from you to say ‘upgrade early on us’ the truth is you HIDE the remaining to pay in the next upgrade tariff. Very poor and lies. I have £36.70 left and over 36 months all tariffs are £1 a month more expensive. Deceit!
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JuyeyDoodles 🦇
(@JuyeyDoodles) reported
@ajbaxter86 @O2 I have a USB adapter, but apparently they do new ones now but they don't sell it with the phone which is just rude, expecting you to pay more for the charger which you need to charge the device you've just spent loads on. Silly robbing companies. Thank you though 💙
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Carys Lloyd
(@mummycarys2010) reported
I don't know why companies use @DPDgroup_news Terrible service. They have lost my new @O2 phone that should have been delivered on Wednesday and I only find out today because I have called them 3 times!! Takes 6 working days to investigate, I leave the country on 29/3 👍🏼
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wendyg4073
(@wendyg4073) reported
from
Kilmarnock, Scotland
@nattystevenson1 @O2 Mines has been piss poor for a few weeks, vodaphone three are useless here so O2 were my go to but now I'm not so sure, glad it's not just me then
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Karen
(@Kazorina) reported
@O2 would love to speak to someone who A) does not sound like they’ve just woken up B) puts me on hold for ages until I give up or C) just hangs up on me! Service is disgusting, I need a long standing issue sorted! Will never consider o2 as a network again 🤬
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Elle
(@elle_3113_elle) reported
@O2 so when you say order before midnight for next day delivery you mean order Thursday and receive your purchase whenever the hell they feel like sending it to you? Cos that sucks