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O2 outages and service status in Richmond, England

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Full Outage Map
  • O2 generated 1 outage signal in the last 24 hours around Richmond, including 1 direct report.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Apr 19, 12:08 AM GMT+1.
  • 70% Internet (70%)
  • 10% Total Blackout (10%)
  • 10% Wi-fi (10%)
  • 10% Phone (10%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, England

The most recent O2 outage reports came from the following cities: Hammersmith, Kingston upon Thames, Wembley, Wandsworth, Greenford, Kensington, and Hounslow.

CityProblem TypeReport Time
Hammersmith Internet 7 hours ago
Kingston upon Thames Internet 6 days ago
Kingston upon Thames Wi-fi 14 days ago
Hammersmith Internet 16 days ago
Hammersmith Internet 17 days ago
Wembley Internet 19 days ago

Nearby cities with recent reports

Hammersmith

1 recent signals

7 hours ago
Kingston upon Thames

1 recent signals

6 days ago

Community Discussion

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O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • SwissFrankIsGon
    John Francis William Apted (@SwissFrankIsGon) reported from Kensington, England

    @O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?

  • jasonmackenzie
    Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Hammersmith, England

    @cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?

  • henna_macarena
    hen (@henna_macarena) reported from Richmond, England

    @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

  • daktadre
    Dré (@daktadre) reported from Merton, England

    @O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive

  • allyc375
    Alison Cameron🐟 (@allyc375) reported from Kensington, England

    @O2 I have serious health issues hence a working phone is essential. Hope I get well enough to go in to your Kensington branch & sort out this weird problem. TY

  • hedaramusic
    hedara (@hedaramusic) reported from Hammersmith, England

    @O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.

  • poundland_thor
    Chris sweet (@poundland_thor) reported from Richmond, England

    @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

  • cityposer
    Federica Parise (@cityposer) reported from Brentford, England

    @O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?

  • phillipsc
    Fr Chris Phillips SSC (@phillipsc) reported from Brentford, England

    Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

  • Stefan_baisden
    Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?

  • HawanDs
    Hawan DE SOUZA VICENTE (@HawanDs) reported from Merton, England

    @O2 is okay but when it comes to speak to customer services 😴

  • JosephS65112253
    Joseph Sweeney (@JosephS65112253) reported from Wandsworth, England

    @O2 don’t use this company they are a rip off I went on holiday the resort I was staying had all there own data free, never turned my mobile data the whole, got a bill when I got. Told by customer service I should have told them I was going away what crap big brother

  • LyndallAnn
    Lyndall (@LyndallAnn) reported from Ealing, England

    One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.

  • TMytton90
    Tom Mytton (@TMytton90) reported from Wandsworth, England

    @O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed

  • ruthie82
    Ruth Maurice (@ruthie82) reported from Merton, England

    @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

  • SuarezFusters
    Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.

  • cityposer
    Federica Parise (@cityposer) reported from Kensington, England

    @O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2

  • esrose2003
    Liz Rose 💙 (@esrose2003) reported from Richmond, England

    @O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews

  • bobmassie01
    B o b M a s s i e (@bobmassie01) reported from Worcester Park, England

    @O2 Disney+ £2 off offer not working

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Ash42055
    Rebecca Ashcroft (@Ash42055) reported

    @O2 I can’t believe I have spent over 2 hours in the last 3 days to customer service team to sort out my airtime plan for my new watch which was cancelled by an advisor by accident on Tuesday. Still no answers and still no airtime plan for my watch. Customer service is rubbish.

  • the_geeker
    J (@the_geeker) reported

    @RedRosesRugby @O2 But when #LW9 has had a bad day or things haven’t gone well, we can use your experience as an example of how things go wrong and you bounce back. Thank for providing inspiration Mo.

  • Starlet611
    Katie W (@Starlet611) reported

    I love how @O2 brag on their adverts about their great service yet I spend my life waiting for my ‘4G’ to work because you can’t be bothered to provide decent service. What am I paying for??

  • JaneEyreAtHeart
    more happy than dignified (@JaneEyreAtHeart) reported

    Anyone having problems with @O2 . Can't check data allowance or add a bolt on more than 100gb. Partner has had a text saying out of data but we can't do anything

  • RBantem40390
    Random Bantem (@RBantem40390) reported

    @O2 hello are you have problems with charge to mobile billing? Mine has randomly stopped working

  • TheElectroFox
    ✞ ⛥ ElectroFox ⛥ ✞ (@TheElectroFox) reported

    @Joff_L @O2 They also see fit to charge existing customers upfront costs when trying to upgrade and dont budge on any of it, forcing you to customise your tariff and making it down to £10 as the lowest amount, which then raises the overall cost and then has you dropping down a tariff later.

  • HAHarveyAuthor
    HollyAHarvey Author (@HAHarveyAuthor) reported

    Had to move from @O2 due to terrible local service/not getting texts when they're sent - they've charged me £25 for the privilege of moving to a provider who *will* let me communicate via text. 🙄

  • MissWhyOh
    Yeo (@MissWhyOh) reported

    @O2 @Joff_L I would leave o2 if I were you. They do not care about loyalty, the prices and annual increases are diabolical. Their sneaky behaviour last year caused a riot. That said, once you’re out of contract I have previously gone onto a price comparison new customer deal for £8.

  • 4peterborough
    🇬🇧 Andy🇬🇧 (@4peterborough) reported

    @O2 Like I said I have made a formal complaint 02 directly. They have a set amount of time to respond before I take it to @Ofcom if you have call centers overseas make sure the we can understand them. Refusing the 14 day change of mind is illegal fortunately, this is gonna cost £££££

  • EMCE1001
    Elizabeth x (@EMCE1001) reported

    @O2 Hi, I need some help signing in and cancelling my contract, when it doesn’t recognise the only email address possible it’s frustrating- can you help?