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O2

O2 outages and service status in Richmond, England

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Richmond, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jul 10, 5:58 PM GMT+1.
  • 40% Internet (40%)
  • 20% Total Blackout (20%)
  • 20% Wi-fi (20%)
  • 20% Phone (20%)

The latest reports from users having issues in Richmond come from postal codes TW9 .

O2 is the commercial brand of Telefรณnica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Richmond, England

The most recent O2 outage reports came from the following cities: Hammersmith, Richmond, Hounslow, Teddington, and Brentford.

CityProblem TypeReport Time
Hammersmith Internet 3 days ago
Richmond Total Blackout 10 days ago
Hounslow Internet 11 days ago
Teddington Phone 18 days ago
Hammersmith Wi-fi 24 days ago
Brentford Phone 1 month ago

Nearby cities with recent reports

Hammersmith

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • The_Caz
    Caz Young (@The_Caz) reported from Wandsworth, England

    @O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.

  • carboncoach
    Dave Hampton ๐ŸŒ๐ŸŒณ (@carboncoach) reported from Kensington, England

    Dear @EE Itโ€™s only a few months since I switched to you, but seems Iโ€™m gobbling data faster than ever when I was with @O2 Is your metric working? Maybe youโ€™ll say your network is faster? if so Iโ€™ll gladly switch back: to my lower data allowance with O2: that I never used up!

  • TaniaAlcor
    Tania d'Alcor #FBPE ๐Ÿ•ท๐ŸŸ๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ช๐Ÿ‡บ (@TaniaAlcor) reported from Kensington, England

    @No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.

  • RobertBalaam
    Robert Balaam (@RobertBalaam) reported from Wandsworth, England

    .@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

  • AddingtonSteph
    Stephanie Addington (@AddingtonSteph) reported from Richmond, England

    .@McAfee and @O2 help. Keep getting 404 error when trying to log into the McAfee app.

  • Mountie31
    Ben Mitch ๐Ÿ‡ช๐Ÿ‡บ๐Ÿณ๏ธโ€๐ŸŒˆ๐Ÿ‡จ๐Ÿ‡ฆ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐Ÿ˜Ž๐Ÿคช (@Mountie31) reported from Ealing, England

    @O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5

  • cityposer
    Federica Parise (@cityposer) reported from Brentford, England

    @O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???

  • NeedMoreTea
    Robert Valentine (@NeedMoreTea) reported from Kensington, England

    @O2 I get masts break down etc, but two weeks is quite a long time.

  • RoseHinds
    Rose Hinds (@RoseHinds) reported from Kensington, England

    @O2 Ah ok thank you. Iโ€™ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? Iโ€™ve been charged twice and was not reminded that it would charge me this month please help

  • misterscoop
    Darren Boyle (@misterscoop) reported from Brentford, England

    @O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.

  • cityposer
    Federica Parise (@cityposer) reported from Brentford, England

    @O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?

  • Mr_ISC
    Pasha (@Mr_ISC) reported from Wandsworth, England

    Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!

  • jamesvertigan
    James Vertigan (@jamesvertigan) reported from Ealing, England

    @o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, Iโ€™ve completed the order for my iPhone 11 Pro this morning ๐Ÿ˜€

  • ladidalimey
    david bryant (@ladidalimey) reported from Richmond, England

    @O2 my wifeโ€™s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?

  • AndrewCarrier
    Andrew Carrier ๐Ÿธ (@AndrewCarrier) reported from Hammersmith, England

    @cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?

  • GavinWilsonTalk
    Gavin Wilson ๐Ÿ“บ๐ŸŽฅ โ™ฟ๐Ÿณ๏ธโ€๐ŸŒˆ (@GavinWilsonTalk) reported from Merton, England

    @O2 is the website and app experiencing problems? Trying to update my details with my new debit card number as old one has expired and keep getting error messages ๐Ÿค”๐Ÿค”๐Ÿค”

  • maryhippychick
    m a r y (@maryhippychick) reported from Hounslow, England

    @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

  • Vagabond1107
    โ˜ญ ๅก้‡Œๅพท ๐Ÿ‡จ๐Ÿ‡ณ โ˜ญ ุฎุงู„ุฏ (@Vagabond1107) reported from Hammersmith, England

    @O2 like your the only UK network do not offer wifi calling and 4G calling for PAYG customerโ€™sโ€ฆ see EE,Vodafone and three they do offer wifi calling and 4G calling to their PAYG customers.. and your not offering i am 13 years a loyal customer please do offer it i am facing -

  • esrose2003
    Liz Rose ๐Ÿ’™ (@esrose2003) reported from Richmond, England

    @O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they donโ€™t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews

  • hedaramusic
    hedara (@hedaramusic) reported from Hammersmith, England

    @O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Jayne_e_t
    Jayne (@Jayne_e_t) reported

    @O2 what is the issue with the signal around S62 area? It has been dropping constantly for months, itโ€™s fixed for a day or 2 then goes ago. Today I have no signal at all. Again.

  • MrsMac1412
    Karen McCormick (@MrsMac1412) reported

    @o2 anyway you can find out why your 4G & 5G signal in the RG45 area has gone from bad to shockingly bad in the last few weeks? Buffering is becoming a joke - I can make a cup of tea by the time anything loads!!

  • MapdraughterUK
    Carto Crazy aka Jeff Owen, Swindon #Rejoiner Woke (@MapdraughterUK) reported

    @O2 :- it is a disgrace that central Swindon is not covered by 5G and that 5G+ is only useable outdoors in selective parts of the town centre. Worse, since you started to migrate to 5G parts of my house in Old Town, Swindon are dead zones. A premium rate demands premium service.

  • emmachloee
    ๐™€๐™ข๐™ข๐™–๐˜พ๐™๐™ก๐™ค๐™š๐™š (@emmachloee) reported

    Imagine living in 2026 and never having any 5G signal with @O2 ๐Ÿซช

  • Colezinhoo
    Colezinho (@Colezinhoo) reported

    @nige_h64 @EnglandRugby @O2 In attack even for the lions he is just a steady eddy The best way too slow ruck speed is by having Jackal threats

  • Jayne_e_t
    Jayne (@Jayne_e_t) reported

    @O2 Yes Iโ€™ve done that several times over the last couple of months. Iโ€™ve gone from full signal to none of 1 or 2 bars and calls not connecting or dropping all the time

  • sweetiepiecaz
    Caroline McDonnell (@sweetiepiecaz) reported

    @O2 this is why I left o2. My partner has a business and his customers are saying they can't get through to him. It has been over a week. The ยฃ10 refund is not enough. Can you just fix the mast please?

  • aartik13
    Aarti (@aartik13) reported

    @O2 appreciate your help. Not able to get through anyone on the chat. I've already paid my bill and got a notification to pay again. This needs to be resolved and corrected in your system that is sending me reminders.

  • chloetreasure13
    Chloe Treasure (@chloetreasure13) reported

    @O2 my boyfriend has been on the phone to your customer service for 3 hours today with no resolution. He has no phone signal (in London) since he joined in Jan. He has missed important work emails and calls. Worst service and customer service Iโ€™ve ever seen.

  • mukandiful
    the grip reaper. (@mukandiful) reported

    Can @O2 fix your presale link? What the actual **** is this.