O2 Outage Report in Richmond, Greater London, England
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The latest reports from users having issues in Richmond come from postal codes TW9.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent O2 outage reports came from the following cities: London, Hackney, Croydon, Hammersmith, Wembley, City of London, Richmond, Hounslow, City of Westminster, Southall, Merton, Ealing, Hayes, Epsom and Oxshott.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| Hackney |
Phone | |
| London |
Phone | |
| Croydon |
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| Hackney |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Wandsworth, England
@SuzanneTelfer @O2 @SamsungUK @sumsung This sort of problem at launches and poor update record meant I gave up and went to Huawei
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Joshua Preston
(@jpfpreston) reported
from
Camberwell, England
You don’t get an ounce of data stood on an open-air platform at London Bridge. Been the same for 5 years. I tweeted back then. Send an engineer to platform 12 for a survey. And none of “we don’t guarantee data” -just fix it pls. @O2
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Liv 🌸🌷
(@OliviaFranceska) reported
from
Islington, England
@O2 hi, my data hasn’t been working all day! Please help
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Emma Egbers
(@EmmaEgbers) reported
from
Cobham, England
@O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately
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Tessa Dowling
(@SimplytheTess) reported
from
Croydon, England
@O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi
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Abigail Brady
(@abigailb) reported
from
Wandsworth, England
@O2 Hi, i’m not an idiot - I’m a software engineer - I know it didn’t come *from* you. Nonetheless it was relayed *by* you. It shouldn’t have been, because you shouldn’t accept text messages for relay that appear to be from banks unless you can verify that they really are.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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Damian Davis
(@DamianPDavis) reported
from
Spelthorne District, England
@paddyguy51 @Ker_Anderson @Phonemast Do your self a favour and swap to a network that actually works, i.e. anyone but @O2
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Rebecca Pickering
(@Cronxgrl) reported
from
Camberwell, England
@O2 No if I type in WC1 it says there's a mast down
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Chloe Finlayson
(@chloefinlayson) reported
from
City of London, England
@naomihall_ @O2 It’s so frustrating! When I checked yesterday it said service was fine in Islington but then when I got home had to data there either 😥 glad it isn’t just me having issues though
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Sara May
(@saraminniemay) reported
from
Lambeth, England
@O2 my phone has been kicking me off WiFi for months now. Been into the shop and they have ‘fixed’ it twice...can’t get onto the O2 app, and now can’t log on to the website. My bills are always over because of this and I’d love some help rather than being overcharged each month.
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Swanscott
(@CSwanscott) reported
from
Camberwell, England
@O2 My data has been extremely slow/not working the last few days can you help out please !!
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Stella Leung
(@StellaWYLeung) reported
from
Wandsworth, England
@SkyHelpTeam My 4G network on @O2 is MUCH faster than your broadband service, when you promised to give me 17mbps. This has been happening for the past weeks.
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2 for flinching
(@2_4_Flinching) reported
from
Camden Town, England
@O2 I feel let down as a customer for the first time in 4 years of loyalty. I pay £10 for same day delivery of my upgrade for this evening and it has not arrived! Thanks I’ll just hope my phone that’s being replaced hangs on till someone delivers it!
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 my phone doesn’t connect to the internet via 4G can you help me
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Jane Slade
(@Retiremove) reported
from
Wandsworth, England
@O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.
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Ali Malik
(@Ali_Malik) reported
from
London, England
The ordeal continues. @O2 and it’s #CustomerService is very good at taking notes but appalling at resolving complaints / closing issues. Generated an incorrect / inflated bill despite multiple assurances otherwise! Now running pillar to post, no resolution in sight @MarkEvansO2
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Neil Nutbeam
(@NeilNutbeam) reported
from
Hillingdon, England
@O2 why is the network and 4g soooooo bad. Well I say 4g, I never get 4g most of the time. And even if it does say 4g it’s rubbish and slow, stuff still doesn’t load. A lot of the time I have to turn 4g off and change it to 3G for it to work. Rubbish
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Sophie Donnelly
(@sophiegdonnelly) reported
from
City of London, England
@O2 please can you do me a favour and dm me so I can give you my friend at works number to call her back - she has some questions about her phone contract and nobody on your customer care line seems to know the answers - don’t make me listen to her ranting anymore pls 😢😢😢😢😢
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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maryanne mccormack
(@maryannemccorma) reported
@O2 4 weeks had no sim wrong sim sent out 3 times now gave so much wrong information but still paying the bill for a sim plan I’ve never received the sim for and not one person can send me the correct sim to use it’s absolute madness
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Matthew Townsend
(@Matthew91952959) reported
I cannot believe how dreadful the coverage is with @EE. You would think by now you could have a telephone conversation without sounding like a Darlik. Never had this problem with @O2 cant wait to be able to go back to them.
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Matthew Hudson
(@mathewhudson84) reported
@o2 absolute shower of shite!!!! Worst service I’ve ever had to deal with!! Stay away!!!!
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Michelle
(@MichelleLM1987) reported
@O2 my elderly parents have been unable to make or receive calls for over 2 months now in their town,on their pay as you go phones.Others there who also do not have the internet have the same issue.We cannot get any straight answers from anyone.This is their only means of contact
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Mark's Tweets
(@tweets_marks) reported
@HumanBollard Give @O2 a call. They do great deals on iPhones and they'll help you keep your number. I swear by them. I'd also suggest you consider other manufacturers unless you're already invested in other Apple devices. My S22 Ultra @SamsungUK is superb.
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Carol mcCallum
(@Downtonres) reported
@O2 Is your Customer Service completely understaffed? “Waiting up to an hour”? What a total joke and appalling service for vast fees
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Tony Scullion
(@abscullion) reported
@O2 just spent 3 hours on the phone trying to upgrade my account so I can use my phone in Australia and New Zealand. I’ve spoken to 4 different customer service advisors. Each one contradicted what the previous person had said.
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🥳 Pauly • 🐶 Nuky
(@paulyandnukhas) reported
@O2 I’m around 7 days late, and you’ve cut off my service. Seriously? Can you not look into the length of contract(s)&frequency of payments, adjust how you persue funds? Over my life I’ve put 10s of £1000s in; and £45 is a cut off? I’m not leaving, I understand it abit, but not happy
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Zach Elsbury 🇺🇦
(@ZachElsbury) reported
@CCInLonderland @O2 I’m used to iMessage and not having to worry about **** like this.
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Adam "IgnisAFB" Blackburn
(@IgnisAFB) reported
@O2 Network issues in my area that won't be resolved til 21st January 2023 meaning I can't make/receive calls due to very little/no signal unless I travel to another area of Preston. Will myself and my partner be compensated for the outage that began yesterday (9 Jan 2023