1. Home
  2. ❯
  3. Companies
  4. ❯
  5. O2
  6. ❯
  7. Richmond, England
O2

O2 Outage Report in Richmond, Greater London, England

Why is my O2 service not working?

No problems detected

If you are having issues, please submit a report below.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Richmond, England

The most recent O2 outage reports came from the following cities: City of London, London, Hammersmith, Wembley, Wandsworth, Uxbridge, Greenford, Paddington, Wealdstone, Croydon, Hackney, Kensington, Muswell Hill, Leatherhead, and Southwark.

CityProblem TypeReport Time
City of London Internet 15 hours ago
London Wi-fi 2 days ago
London Phone 2 days ago
Hammersmith Internet 2 days ago
London Phone 3 days ago
Hammersmith Internet 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • RobertBalaam
    Robert Balaam (@RobertBalaam) reported from Southall, England

    @O2 To not have a call-back service when calls are over 15 minutes is abhorrent 💩

  • MANLIKENAIJA
    NAIJA BOI (@MANLIKENAIJA) reported from Islington, England

    @O2 APP AND WEBSITE DOWN SINCE 9:58AM !!! YOU PEOPLE OWE ME MONEY !!! IMMA FIND A WAY TO SUE YOU 🙃🙃🙃

  • cityposer
    Federica Parise (@cityposer) reported from Brentford, England

    @O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???

  • Seanielondon
    Sean Flatley (@Seanielondon) reported from Hounslow, England

    @O2 priority on my Samsung S23 plus is not working. Any readon why it won't access this app? # o2 #samsungs23

  • Pretty_Gorge
    A dollop of kindness (@Pretty_Gorge) reported from City of London, England

    @creditkarma Tried the link and there’s no live chat option. Can you please help to avoid my @O2 mobile phone account being used fraudulently!!! #creditscore #poorcustomerservice #fraud

  • Paul___SW18
    Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported from Wandsworth, England

    Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

  • cityposer
    Federica Parise (@cityposer) reported from Brentford, England

    .@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?

  • azhaarashraf
    Azhaar Ashraf (@azhaarashraf) reported from Kingston upon Thames, England

    @O2 Can you please help me as I can't send you a direct message

  • BartlettDavisUK
    Lord Bartlett-Davis (@BartlettDavisUK) reported from Kensington, England

    Thanks to @O2 for excellent customer support this eve. That's my personal account sorted. Let's hope the same perfect cs is given to the team(s) @AlestraInc and #BDEst working on the business plans for 2023. Fingers crossed, stay tuned for an update #BetterConnected - #TheLBD

  • Kierbro
    Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from London, England

    @tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.

  • Shaneyfirkins96
    Shane (@Shaneyfirkins96) reported from London, England

    Is anyone else having issues accessing @O2 Priority Mobile App on the S23 Ultra... i haven't been able to access it since the s23 Phone's have Been Released

  • cityposer
    Federica Parise (@cityposer) reported from Brentford, England

    @O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?

  • SwissFrankIsGon
    John Francis William Apted (@SwissFrankIsGon) reported from Kensington, England

    @O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?

  • cityposer
    Federica Parise (@cityposer) reported from Kensington, England

    @O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2

  • savio_metal17
    Savio (@savio_metal17) reported from Brentford, England

    @O2 I can’t get the Amazon prime offer. Please help

  • RobertBalaam
    Robert Balaam (@RobertBalaam) reported from Wandsworth, England

    .@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

  • RobertBalaam
    Robert Balaam (@RobertBalaam) reported from Southall, England

    @O2 I've tried twice. 45 minutes each time. Absolutely horrific service!!!!!

  • dkinnear
    David T Kinnear (@dkinnear) reported from Camberwell, England

    @O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍

  • RobertBalaam
    Robert Balaam (@RobertBalaam) reported from Wandsworth, England

    @O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

  • electriccandles
    ⚡️Emma⚡️ (@electriccandles) reported from London, England

    @O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MeganHayward1
    Megan Elliott (@MeganHayward1) reported

    @O2 I think your phone lines are broken as whenever I call through I get hung up on?? HELP!!!

  • music_mmi
    mmi music management ltd (@music_mmi) reported

    @O2 Lovely but cutting someone’s phone off during this Covid lockdown isn’t cool . I’m already have a complaint with you . It’s not my phone , I’m not in contract with you thank goodness

  • OZMan_ROR
    OZMan | RealOneRecords (@OZMan_ROR) reported

    @O2 For the last 2 years i dont NEVER got no connection to no bs internet & im spending money wit you monthly. Always on 1 or 2 bars 4g & for the last year i been going down to 3g NO MATTER WHERE I AM IN THE COUNTRY.

  • TzunamiTzu
    🇱🇨TzenTzu🇩🇲 (@TzunamiTzu) reported

    @O2 When activating O2 Insure for a damage cover is it charged to my Phone Bill or charged by card?

  • em_newman
    Emily Newman (@em_newman) reported

    @O2 please help, I’m inundated with fraudulent calls recently.

  • jogibson18
    jo gibson (@jogibson18) reported

    @O2 why do my voice calls not come through when I’m at home and a get text message to say I’ve missed a call ? Checked network in my area and it’s fine. Phone ok as works everywhere else but when I’m at home. Please help.

  • SnicketyL
    Snickety Lemon (@SnicketyL) reported

    @TalkTalk @O2 We can’t use the landline as it disconnects the internet so it’s not even plugged in. Talk Talk are well aware of ongoing problem and NO HELP. Repeated scans confirm issues yet NO HELP. Request for engineer visit but NO HELP.

  • KaterinaDelice
    Katerina Delicious (she/her) (@KaterinaDelice) reported

    @O2 your colleague Dane was a saint as he took me through swapping out my SIM for and eSIM. He was very patient as I tried (probably a bit badly) to explain the situation and the problems I'd had. Bonus for this guy ∆∆∆

  • Sam48Bell
    BellSam48 (@Sam48Bell) reported

    @VodafoneUK @O2 @ThreeUK Phone-man - Far from Home /Phone - works - Far from Home. Very bad. 🕸

  • TheRealMadbean
    maria tzamtzi (@TheRealMadbean) reported

    @O2 Seriously, just cancel the call...