O2

O2 Outage Report in Richmond, Greater London, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Richmond, Greater London, England 11/19/2025 17:45

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Richmond, Greater London, England

The most recent O2 outage reports came from the following cities: City of Westminster, Southall, London, Merton, Hammersmith, Ealing, Hayes, Hackney, Epsom, Oxshott, Croydon, Uxbridge, Feltham, Southwark and Walton-on-Thames.

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City Problem Type Report Time
United KingdomCity of Westminster Internet
United KingdomSouthall Internet
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • NeilNutbeam Neil Nutbeam (@NeilNutbeam) reported from Hillingdon, England

    @O2 why is the network and 4g soooooo bad. Well I say 4g, I never get 4g most of the time. And even if it does say 4g it’s rubbish and slow, stuff still doesn’t load. A lot of the time I have to turn 4g off and change it to 3G for it to work. Rubbish

  • 24_7_Raver Will McLeish (@24_7_Raver) reported from Camberwell, England

    @O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there

  • MedinaMadam Eva Hamilton (@MedinaMadam) reported from Camberwell, England

    Not good customer service at all! Maybe you need to join me @O2

  • jonesy040669 steve jones (@jonesy040669) reported from Croydon, England

    @O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi

  • zarascakes Zara (@zarascakes) reported from Croydon, England

    @ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡

  • Cla_Cottingham Claire Cottingham (@Cla_Cottingham) reported from Wandsworth, England

    @O2 Help. Unfortunately not which I now understand is not ideal!

  • LydiaElenaxo Λυδια-Έλενα (@LydiaElenaxo) reported from Tottenham, England

    After 11 years with @O2 they are really trying my patience today.. I’ve been a loyal customer and honestly upgrading has been horrendous with you.. I think @EE might be my new home from today

  • LynseyWhite2 Lynsey White (@LynseyWhite2) reported from Wandsworth, England

    @O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2

  • johnsheppard71 John Sheppard (@johnsheppard71) reported from Chalfont Saint Peter, England

    @O2 I am an o2 customer for over 20 years ,I am not happy that I am due for an update and you cannot compete with other companies. Where is the loyalty to your customers .

  • Macgregor11 Glenn macgregor (@Macgregor11) reported from Harrow Weald, England

    @O2 What's the situation for those of us that have recently taken a contract out with you with you supplying a Huawei device. Increasingly potentially losing all support for the phone now

  • Retiremove Jane Slade (@Retiremove) reported from Wandsworth, England

    @O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.

  • LeeButterley utterlee (@LeeButterley) reported from Brentford, England

    @wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.

  • 2_4_Flinching 2 for flinching (@2_4_Flinching) reported from Camden Town, England

    @O2 I feel let down as a customer for the first time in 4 years of loyalty. I pay £10 for same day delivery of my upgrade for this evening and it has not arrived! Thanks I’ll just hope my phone that’s being replaced hangs on till someone delivers it!

  • HopeVonJoel Hope Fashion Stylist (@HopeVonJoel) reported from Wandsworth, England

    @O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness

  • sophiegdonnelly Sophie Donnelly (@sophiegdonnelly) reported from City of London, England

    @O2 please can you do me a favour and dm me so I can give you my friend at works number to call her back - she has some questions about her phone contract and nobody on your customer care line seems to know the answers - don’t make me listen to her ranting anymore pls 😢😢😢😢😢

  • jonesy040669 steve jones (@jonesy040669) reported from Croydon, England

    @O2 my phone doesn’t connect to the internet via 4G can you help me

  • jackaarondavies Jack Aaron Davies (@jackaarondavies) reported from Richmond, England

    @O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.

  • chloefinlayson Chloe Finlayson (@chloefinlayson) reported from City of London, England

    @naomihall_ @O2 It’s so frustrating! When I checked yesterday it said service was fine in Islington but then when I got home had to data there either 😥 glad it isn’t just me having issues though

  • hannahmjoness Hannah Jones (@hannahmjoness) reported from Camberwell, England

    @O2 your 3G service in London is actually a joke

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • fleming77 Jane Fleming (@fleming77) reported

    @manx_maid @O2 when on the farm the only signal was in the bathroom now they've gone EE

  • radz1991 Jen (@radz1991) reported

    @O2 can you look at my account..need some help with it...tried to go for a sim only deal...paid with PayPal think its taken the money twice??? Help help

  • Evil__Evelyn Evelyn (@Evil__Evelyn) reported

    @O2 Is there a reason why I call again and your idiot agents have a hearing problem and I am having to repeat myself 5/6 times and having them repeat it back 5/6 times and is there a reason they have to be demeaning calling me "darling" or "lovely" or "dear" its rude

  • Yorksims John Woods (@Yorksims) reported

    @SigniusNetworks @O2 @giffgaff Given that the latest Ofcom auction for 5G spectrum has only just taken place so the networks now know which frequencies they own,it'll be years rather than months before any network has any kind of meaningful national 5G coverage.

  • udayan13 Udaya (@udayan13) reported

    @drharshvardhan my horrible experience. Me n wife were positive. At o2 95 made call for help your concern office dr Ramesh and s nand assured not to worry they are. @O2 88, I repeatedly called sorry I was left for dying no Dr, bed,oxi,icu. common man. God blessed miracle.see u GH

  • manx_maid Stephanie Brooke (@manx_maid) reported

    Another half hour with no signal in South Cumbria @O2 *goes to check status guide which I can't check when there's no signal* #doh

  • JGGooner4Life JG (@JGGooner4Life) reported

    Hey @O2 - why is it you’re sending out texts and tweets about how we can all buy new stuff, yet when we ring customer services to help use it you’re unable to deal with call volumes due to Covid? It’s like been over a year!!! How about reviewing your priorities???

  • rohitf RohitF (@rohitf) reported

    @MisterGreenwich @O2 I am on 3. Do get bars in Eltham on the high street. But guess what it's a cheap thrills. The only time it came in super handy was for a conference call I had to take in my car. Apart from that, today 5G is a solution looking for a problem. In a few years though...

  • tombarnard59 tom (@tombarnard59) reported

    Customer service from @O2 is appalling. Added another phone to my current contract for my son. Too cut a long story short my son still cant use his phone as the o2 shop gave me an invalid sim card. 10 days into the new contract and still unable to get service......

  • th1v_r86 Thiviya Raveendran (@th1v_r86) reported

    @O2 trying to find my PAC code so that i can switch network and you have literally made it impossible to do so! Not happy at all.