O2 Outage Report in Richmond, Greater London, England
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The latest reports from users having issues in Richmond come from postal codes TW9.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent O2 outage reports came from the following cities: Hackney, London, Fulham, Hayes, Islington, Hounslow, City of London, Surbiton, Croydon, Hammersmith, Wembley, Richmond, City of Westminster, Southall and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Phone | |
| London |
Total Blackout | |
| Fulham |
Phone | |
| Hayes |
Internet | |
| Islington |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
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daisy
(@daishughes) reported
from
Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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des
(@des700) reported
from
Camberwell, England
@O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
@cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?
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siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@O2 why is it so hard to get your systems to work properly. Don’t give me automated messages telling me I am overdue with my bill when I am not. Then sort out your customer support. How can your AI engine be too busy to ‘talk’ to customers. Rubbish.
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David
(@daveya90) reported
from
Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@AnjLatif @McDonaldsUK @O2 What’s the problem with the privacy feature? They can still track by asking customers to sign in for free WiFi
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Jay S.
(@J5752x) reported
from
Paddington, England
Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic
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hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪
(@Mountie31) reported
from
Tottenham, England
@O2 You have had this problem for the last 20 years doubt a self help guide will work. Ive made several complaints so end of contract I will be looking for a new service provider ...
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
Camberwell, England
@O2 Tried that. Unfortunately because of when I took out my last contract (just before you changed your terms) I’m stuck with this old handset until I can pay off £700 remaining on device. Shame as the new amazing iPhone camera would help my burgeoning photograph business massively.
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des
(@des700) reported
from
Camberwell, England
Hey @O2 ten year customer here, I have no data for 8 days after upgrading to unlimited data because I need data. I need data. What can be done? I will be looking for a solution elsewhere if you cannot help.
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Tom Mytton
(@TMytton90) reported
from
Wandsworth, England
@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Ayden Wilson
(@aydenwilsonHE) reported
from
Hackney, England
Anyone else lost @O2 signal?
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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umperLumper
(@UmperL) reported
@O2 I'm struggling to find one of my phones, my son thinks he's lost it. It was last on your network but I canceled my sim a few weeks ago. If I require the IMEI blocking, as the last network used on it, can you block it if I report to police?
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HelloMissRose
(@radiatorcat) reported
So, the merger between @O2 and @virginmedia has been given the initial green light. Can we all just use O2’s mobile network from now on as #virginmobile reception is appalling!
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Mr O
(@__OZZYTECH__) reported
@O2 Yet more failed promises of call backs for a failed porting issue by O2. Why is your team so incompetent?
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Suzanna Swanson-Johnston
(@suzannassj) reported
@O2 customer support is SHOCKING. No way of speaking to someone over the phone. Just automated options, which direct you to the app and then say 'Bye' and hang up. Their DMs and 'agent chat' feature just repeats the same.
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SIRNARIO
(@SIRNARIO) reported
@O2 I need help can someone DM me?
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Emily Dougan
(@emilydouganx) reported
@O2 has been down all day 🙃🙃 cba
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Nayvee 🥇🥇🥇UC Klaxon Winner
(@Nayvee6) reported
@O2 question for you .. If I upgrade 24 mths 20gb data equals £47.17 a month If I get a new contract 24 mths 60gb data equals £33 a month for the same phone .. Q... have O2 ever thought of customer loyalty and maybe rewarding loyal customers instead of screwing them?
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OSRS bhaskar
(@IVP_SUCKS) reported
@GNRail_UK @CostaCoffee I get a free drink with @o2 with caffe nero, without any problems
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michael gavin
(@mik1180) reported
@O2 Still waiting for an update 5 days later!! #slow
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Neil Armstrong
(@BigNeil2808) reported
@O2 why is it impossible to speak to an adviser? Even the numbers supplied on written correspondence is useless and the automated service cuts you off once you get so far! Awful service