O2 Outage Report in Richmond, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Richmond, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Phone (40%)
- Internet (32%)
- Total Blackout (21%)
- Wi-fi (3%)
- E-mail (2%)
- TV (0%)
Live Outage Map Near Richmond, England
The most recent O2 outage reports came from the following cities: City of London, Kingston upon Thames, London, Hammersmith, Wembley, Wandsworth, Uxbridge, Greenford, Paddington, Wealdstone, Croydon, Hackney, Kensington, Muswell Hill, and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
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Phone | 10 hours ago |
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Wi-fi | 2 days ago |
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Internet | 3 days ago |
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Wi-fi | 4 days ago |
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Phone | 4 days ago |
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Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England@O2 I need a customer call back please.
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m a r y (@maryhippychick) reported from Hounslow, England@O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.
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Daffy (@iDaffySB) reported from Hackney, EnglandDear @O2, I’m having problems paying my bill, please help..
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Daffy (@iDaffySB) reported from Hackney, England@O2 is there something wrong with your system because I’m unable to pay my bill today, please fix!
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𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 (@AlexharwoodMuso) reported from Richmond, England@jlo_conductor @O2 I have signal with O2 in Richmond ...
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Bev Muir (@ellajack1) reported from Croydon, England@O2 I cant get through to customer services and its urgent
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James Robey (@jamesrobey1990) reported from Wandsworth, England@O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.
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BEX (@Bex_Stinson) reported from Camden Town, EnglandUpdate! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it
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hen (@henna_macarena) reported from Richmond, England@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.
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Conleth Kane (@ConlethKane) reported from Hounslow, EnglandI’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.
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Daniel Smith (@Scampboi) reported from Croydon, England@O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!
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Daniel Smith (@Scampboi) reported from Croydon, England@O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action
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Ben Fisher (@BenFisherCT) reported from Islington, EnglandWe’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk
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imad el maoed (@imad_el_maoed) reported from Paddington, England@O2 @BradleyClark10 You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages
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ScottCanEat (@ScottCanEat) reported from London, EnglandHey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help
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m a r y (@maryhippychick) reported from Hounslow, England@O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.
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MJ Palmer - Mr Gay England 2020 Finalist (@MJPalmer84) reported from Islington, EnglandThe amount of time I have spent on the phone to them trying to sort it, I can’t find wait to tell them my hourly fee that I want compensating for; how basic is getting a phone that rings! NEVER GO WITH @o2
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Gianluigi PAGHI (@Gigiryche) reported from Harrow Weald, EnglandThank you @o2 for telling me now that you can’t solve my issue with @Apple Watch because “it is not a necessity device”. However when you publicised the deal “AppleWatch plus iPhone”, at the time of my purchase no one at the store mentioned “it’s not a necessity device”.
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💟 (@ShahlaaTahira) reported from Hillingdon, EnglandIf your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness
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emmawebster (@emmawebster) reported from Camberwell, England@O231174239 @O2 I have paid off my device. There is no option to cancel my contract online, it says I need to call but no one picks up!!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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adrian james loftus (@aloftus1rf) reported@O2 @comedycrowdtv Hi could you please let me know the email for your CEO,as your customer service/complaints team seem to be struggling,you have today wrote telling me you will disconnect a disconnected number,as I haven’t been answering the disconnected number
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Shelley W Smith (@ShelleyWSmith2) reported from Milford Haven, Wales@O2 no service for almost a week! Mast problems, why is it taking so long to fix, is it being fixed. My contract expires 8 Feb, not a good time for you to leave me in the lurch!
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kalibali (@KaliBaliB) reported@O2 @CPWTweets You're all good, it is Carphone Warehouse who were calling, not you! My contract is due a change and they wanted me to switch to another network and stay with them rather than stay with O2 (I, of course, said no thanks!)
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Jamie Baruch (@JamieBaruch) reported@goodkind @O2 Equally appalling levels of customer services. I’ll end the other contracts now in due course and maybe it will create the butterfly effect!!
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Richard Giles (@Gilly_76) reported from Bristol, England@o2 can you help me activate my phone sim, I’ve rang countless times to no avail. Why is this so difficult.
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adrian james loftus (@aloftus1rf) reported@O2 hi could you DM email address of your Uk CEO please,your customer service/complaint section are having problems sorting out my problem,unbelievably you are trying to contact me on a disconnected phone,
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Henrietta Evans (@bykerh) reported@O2 I have had the most appalling service from your alleged cust serv! Your CS is argumentative and very unfriendly. I have been waiting for a refund for a service I cancelled but am told I won't get two of those months back. Approx 6mnths this has been ongoing -:4984077
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Vickie (@VES76) reported@O2 Can you please tell me when signal is likely to be restored in BD12 please? Your network checker says a nearby mast isn't working as it should be.
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Henrietta Evans (@bykerh) reported@O2 @O2 I have had the most appalling service from your alleged cust serv! Your CS is argumentative and very unfriendly. I have been waiting for a refund for a service I cancelled but am told I won't get two of those months back. Approx 6mnths this has been ongoing -:4984077
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Mel Timms (@MelanieMarieT) reported@O2 absolutely disgusted with this company. 8 phone calls, 10 messages. Umpteen requests for MY money back and told 7 more days because incompetent staff never actually processed the return and every time I spoke to them they assured me it had.... lot of staff there lying