O2

O2 Outage Report in Richmond, Greater London, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Richmond, Greater London, England 01/05/2026 09:05

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (32%)

    Internet (32%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Richmond, Greater London, England

The most recent O2 outage reports came from the following cities: Croydon, City of Westminster, Hammersmith, London, Southall, City of London, Wandsworth, Hackney, Paddington, Fulham, Hayes, Islington, Hounslow, Surbiton and Wembley.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Phone
United KingdomCity of Westminster Phone
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • emmawebster emmawebster (@emmawebster) reported from Camberwell, England

    @O231174239 @O2 I have paid off my device. There is no option to cancel my contract online, it says I need to call but no one picks up!!

  • ShahlaaTahira 💟 (@ShahlaaTahira) reported from Hillingdon, England

    If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness

  • Bex_Stinson BEX (@Bex_Stinson) reported from Camden Town, England

    Update! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it

  • ScottCanEat ScottCanEat (@ScottCanEat) reported from London, England

    Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

  • itsnadine_ abena (@itsnadine_) reported from Harrow Weald, England

    @O2 I changed my tariff now I can’t add a bolt on, if I can’t listen to this mix whilst on a run I’ll cry help

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

  • LebbyE Lebby Eyres (@LebbyE) reported from Islington, England

    I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.

  • iDaffySB Daffy (@iDaffySB) reported from Hackney, England

    @O2 is there something wrong with your system because I’m unable to pay my bill today, please fix!

  • Tjsam1000 Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2

  • BenFisherCT Ben Fisher (@BenFisherCT) reported from Islington, England

    We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

  • RebeccaW40 RebeccaW40 (@RebeccaW40) reported from Epsom and Ewell District, England

    @O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke

  • 26samb Samantha Blandy (@26samb) reported from Kingston upon Thames, England

    @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 I need a customer call back please.

  • jamesrobey1990 James Robey (@jamesrobey1990) reported from Wandsworth, England

    @O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.

  • Alx_R_M Alex (@Alx_R_M) reported from Paddington, England

    @O2 #help #GPS I have just discovered that my location cannot be seen for some apps on 4G just on WiFi connection. I do not understand this issue and I will need if possible an answer. #ThankYou

  • henna_macarena hen (@henna_macarena) reported from Richmond, England

    @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

  • iDaffySB Daffy (@iDaffySB) reported from Hackney, England

    Dear @O2, I’m having problems paying my bill, please help..

  • ConlethKane Conleth Kane (@ConlethKane) reported from Hounslow, England

    I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

  • ellajack1 Bev Muir (@ellajack1) reported from Croydon, England

    @O2 I cant get through to customer services and its urgent

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ochwat_ryan Ryan Ochwat (@ochwat_ryan) reported

    @O2 Keep trying how do you expect that to happen Your app or website is not working You have logged me out and I can’t get logged back in

  • hewett60 Andrew Hewett (@hewett60) reported

    @O2 I just keep getting Safari cannot access this page from the app??? HELP

  • Tomp29193 Tom Perry (@Tomp29193) reported

    @eliseESEMO @O2 I honestly don't know. It's how I managed it, but alot of people seem to have issues. If you have a samsung use the samsung internet app, it doesnt work for me on google but does does on samsung internet app. I don't know what else to suggest.

  • Teenyr_ Teeny (@Teenyr_) reported

    @O2 it's been two hours and I still can't get on the mobile app or website on my pc to even attempt to get Peter Kay tickets 🙃 Cmon tae ****

  • LauraAPercival Laura Percival (@LauraAPercival) reported

    @O2 @ChrisPe99357735 We can’t even log in!!!!!!! It’s stil down!!!!!!

  • jb_leeds_MOT JB - Leeds United (@jb_leeds_MOT) reported

    @shhduff Poor showing from @o2 Those that did get tickets are already selling them at £300+

  • earlofnorksWHU adam s (@earlofnorksWHU) reported

    @O2 Wasn’t unprecedented it was expected you useless **** wits!!!

  • TinkMissy Missy Tink (@TinkMissy) reported

    @O2 Customer service, didn’t help, complaints didn’t address the issue and have now stopped responding, emails are unanswered, manager won’t speak to me.. an you guys are busy updating your coffee mornings. What’s my other options to stop you robbing me an others?

  • rich_owen82 Richard Owen (@rich_owen82) reported

    @O2 can you even tell us if there are tickets for Peter Kay still available?? And how much long is the app going to be down for. Been well over 3 hours now???

  • _crachelx Chloe Rachel (@_crachelx) reported

    @O2 I’ve tried since 9am to logon and cant even do that! 🤬 what an absolute **** show