O2 Outage Report in Richmond, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (46%)
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Internet (31%)
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Total Blackout (17%)
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Wi-fi (3%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Richmond, Greater London, England
The most recent O2 outage reports came from the following cities: London, City of London, Hackney, Hammersmith, Kensington, Croydon, Muswell Hill, Leatherhead, Southwark, Woking, Paddington, Thornton Heath, Hounslow, Harringay and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of London |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Hackney |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.
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Corey Lee
(@caddydorey) reported
from
Croydon, England
@breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision
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bambam
(@mustafayadigg) reported
from
Croydon, England
@O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now
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Sean Parry
(@SeanEdwardParry) reported
from
Wandsworth, England
@O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!
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Gill Kirby
(@GillKirby) reported
from
Islington, England
@O2 Still waiting for a call back. I guess even in a sunny day like today. Hell could freeze over. But I’m not holding my breath. I’d say poor customer service, but this is actually abysmal!
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RebeccaW40
(@RebeccaW40) reported
from
Epsom and Ewell District, England
@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke
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AA Ron 🖤
(@Munden87) reported
from
Croydon, England
Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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abena
(@itsnadine_) reported
from
Harrow Weald, England
@O2 I changed my tariff now I can’t add a bolt on, if I can’t listen to this mix whilst on a run I’ll cry help
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....
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Alex
(@Alx_R_M) reported
from
Paddington, England
@O2 #help #GPS I have just discovered that my location cannot be seen for some apps on 4G just on WiFi connection. I do not understand this issue and I will need if possible an answer. #ThankYou
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Gill Kirby
(@GillKirby) reported
from
Islington, England
@O2 How funny that publicly you demonstrate great customer service, but having DM’d you which you requested, you’ve now gone very silent! Not my idea of service.
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Samantha Blandy
(@26samb) reported
from
Kingston upon Thames, England
@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
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Tania d'Alcor #FBPE 🕷🐟🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺
(@TaniaAlcor) reported
from
Kensington, England
@No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.
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Serbayy’
(@SerbayOzcann) reported
from
Hackney, England
@O2 Your service doesnt work in Bournemouth lol
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2
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Alison Burns 💃🏻💋
(@AlisonBurnsy) reported
from
Borehamwood, England
@O2 I really need to speak to someone urgently im@trying to pay@my bill and it’s saying zero balance but I can’t call use my internet or text I need my phone and I can’t get through to anyone to sort it pls message me to help£
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John Till
(@JohnTillUK) reported
from
City of London, England
@yamesh Alas as I’ve never left them - after 23 years so far - I don’t think it includes me. Still waiting for @o2 to recognise my loyalty though
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Tom Byford
(@tombyford) reported
from
Paddington, England
@_peetaypan @O2 If you want to keep your number you can get a PAC code by texting PAC to 65075 once you give that to your new network provider you shouldn’t have any more hassle
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Serbayy’
(@SerbayOzcann) reported
from
Hackney, England
@O2 Whenever i got to Bournemouth im losing the signal on the beach straight away
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Lebby Eyres
(@LebbyE) reported
from
Islington, England
I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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The Millerman ™️
(@Themillerman999) reported
Two days ago I rang @O2 regarding my network coverage, it's pretty poor in my new house. Whilst Charlotte couldn't fix the issue (to do with broken masts!) she was so apologetic and genuinely wanted to help. She really was attentive and listened to my issue.
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Karen Sullivan
(@OrendaBooks) reported
@O2 Can you help? Just upgraded with new package and as a customer of @virginmedia I'm supposed to get Volt. Your website won't accept this and your online chat has been busy non-stop for seven days. Can you sort this?
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James D Nathan
(@JamesDN18) reported
@O2 is there any reason why your network has been down the past 12 hours?
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Melissa Wilson
(@_wilson_m) reported
@O2 I'm having trouble getting 4g data, I've tried all the steps online.. can someone help?
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michelle smith-probe
(@salfordgirl25) reported
@O2 issues with a new contract attempt to deal with this and whilst asking for the complaints procedure the caller hangs up ???
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leanne
(@leanneone) reported
@BluesnJazzxx @O2 me too all 3 phones on o2 down
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Dorris
(@Dorris598842831) reported
@PhilipJWithers @O2 I'll advise you text *dantechs55 * On IG, I was also have similar issues but all Thanks to him Very good at what he does
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Damian Peter
(@NorthWestEU) reported
@O2 I already did and thats the answer i was given. Just seems very slow to replace a device when they advertise "next day replacement" which i was what i pay full cover for. Been with O2 for 9 years, never lost a fone, never claimed, until now. Disappointing.
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Perkins Piracy
(@DanielPerkins09) reported
@O2 Hi there, your network checker says its completely fine but I can assure you it isn't. The representative in the o2 store said she had received a number of complaints herself from family and friends.
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Olly Shah
(@OllyShah) reported
@paulrose1974 @O2 I’m on Sky mobile and about a quarter of a mile from your Bath Road head office. I’m on emergency call out and my phone is not working. As a last resort, will I be able to divert calls to a family members number? Work phone is also O2 so probably not much help.