O2 Outage Report in Richmond, Greater London, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Richmond, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, City of London, London, Hammersmith, Wembley, Wandsworth, Uxbridge, Greenford, Paddington, Wealdstone, Croydon, Hackney, Kensington, Muswell Hill, and Leatherhead.

City	Problem Type	Report Time
Kingston upon Thames	Wi-fi	13 hours ago
City of London	Internet	1 day ago
London	Wi-fi	2 days ago
London	Phone	2 days ago
Hammersmith	Internet	2 days ago
London	Phone	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Jonny Pugsley (@jonathonfp) reported 2 minutes ago from Camden Town, England

  @O2 your 4G service in London is absolutely dire currently. And you’ve just put my price up for the privilege of it.

• 
  Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported 6 minutes ago from Ealing, England

  @O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5

• 
  Emlyn Akoto-Dwemoh (@EmlynAD) reported 10 minutes ago from Esher, England

  @O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?

• 
  Gavin 🇺🇦 (@Gavlar321) reported 14 minutes ago from Wandsworth, England

  @ajbails @EnglandRugby @O2 One issue with the pack I'd say is Stuart he's not an international prop he shouldn't be anywhere near the England team I don't know why Eddie keeps picking him

• 
  ⚡️Emma⚡️ (@electriccandles) reported 18 minutes ago from London, England

  Idk what's going on with @O2 signal atm, but for the last few weeks I have no data signal around Crystal Palace at all. Doesn't come back till I get down to Sydenham. Weird

• 
  ⚡️Emma⚡️ (@electriccandles) reported 21 minutes ago from London, England

  @O2 I've tried all that already. If I had WiFi access I wouldn't need the data to work. Phone signal works fine, just can't use anything with Internet. It's been like this for at least a month.

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 24 minutes ago from Croydon, England

  @O2 Credit checks are clearly not worth the paper they are written on, where is your customer service care? look at my personal history and then WHY did the same business account get me my 2nd device in an O2 shop from O2 staff without any hassle, please explain.?

• 
  Emlyn Akoto-Dwemoh (@EmlynAD) reported 25 minutes ago from Esher, England

  @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

• 
  Jeetesh Luhar (@Indian_Thriller) reported 26 minutes ago from Iver Heath, England

  Hey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.

• 
  iyren (@Silverlink_) reported 27 minutes ago from Croydon, England

  @O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again

• 
  Sheena Watts (@Sheena81) reported 27 minutes ago from Kensington, England

  @MoneySavingExp Is this every network? @O2

• 
  Liz Rose 😍 (@esrose2003) reported 28 minutes ago from Richmond, England

  @O2 @Ofcom how very patronising- your website didn’t work so used the number and paid today! After 20 years of loyalty I will be leaving for another network….dealing with your constant mess ups takes too much time/money- 3 already this year….it’s only April

• 
  Stephanie Addington (@AddingtonSteph) reported 29 minutes ago from Richmond, England

  .@McAfee and @O2 help. Keep getting 404 error when trying to log into the McAfee app.

• 
  Lou 🐝 Lou (@Stasisesque) reported 29 minutes ago from London, England

  A tale of two CS agents. @O2 dealt with my issue and O2 Travel quickly and with excellent customer service. @Lustriga who has an IDENTICAL issue is being dismissed constantly and told it's his problem as the agent is refusing to read the conversation.

• 
  Liz Rose 😍 (@esrose2003) reported 32 minutes ago from Richmond, England

  @O2 you’ve sent me reminder to pay u for a bill I can not see! I asked for a bill last mnth, as could not view online and nothing? This is on u! U have stopped my service but I wont pay until I have a break down? Bully! If u can send me a ltr, u can send me statement?? @Ofcom

• 
  Dave Hampton 🌍🌳 (@carboncoach) reported 41 minutes ago from Kensington, England

  Dear @EE It’s only a few months since I switched to you, but seems I’m gobbling data faster than ever when I was with @O2 Is your metric working? Maybe you’ll say your network is faster? if so I’ll gladly switch back: to my lower data allowance with O2: that I never used up!

• 
  Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported 45 minutes ago from Croydon, England

  @O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.

• 
  Fatima Duerden 🇪🇺 (@FatimaDuerden) reported 49 minutes ago from Camberwell, England

  My 4G is down. Only Wifi working. @O2 is there a problem??

• 
  Liz Rose 😍 (@esrose2003) reported 52 minutes ago from Richmond, England

  @O2 Yeah roam freely in Europe but beware going anywhere else, they wanted to charge me DAILY, the same amount that my husband was charged monthly by his network!!! Beware of extreme charges and dreadful customer service

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 59 minutes ago from Southall, England

  @O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Big Blue (@shintyconvert) reported 5 minutes ago

  @O2 I’ve never been able to use the £2 Greggs voucher as their system doesn’t recognise it.

• 
  Lucy Sharp (@LucySharppp) reported 8 minutes ago

  The customer service @O2 have given my 71 year old uncle after some one has made fraudulent activity from his account, gained access to his phone and tried to steal large amounts of money from him is beyond disgusting

• 
  Ale (@a132ksandar) reported 9 minutes ago

  @OliviaMarie987 @O2 I have the same problem. In the US too. It's been going on for days.

• 
  David (@imacherald) reported 19 minutes ago

  @O2 I activated the perplexity offer but did not complete the registration process and now can’t find the voucher code to complete before August 1st cutoff date. Can you help? Thanks

• 
  Mila (@LYCOICAT) reported 19 minutes ago

  @O2 since Friday morning I’ve had constant signal issues using my phone. You admitted there’s an issue with your network in the area. I am really concerned is the 3rd day my signal issues have persisted all you have given is £10 credit which is unacceptable for the outages

• 
  FreddiesFather (@FreddiesFather) reported 19 minutes ago

  @O2 Why every month do you manage to make topping up grief. The other month received 2 txtx stating top-up payment had not gone through. Guess what payment taken 3 times. Now your doing the same with my sons phone. Abysmal service trying to get more money out of people.

• 
  Ant Trevers-Footitt (@FootittAnt) reported 19 minutes ago

  Hey @O2 I recently left you and moved to @ThreeUK I owe a final payment - not a problem - I assumed this would be collected by direct debit. Now receiving texts demanding the £11 and for love or money can’t get through to talk to anyone and sort it. Can you help?

• 
  Aaron Smith (@AaronFalkirk) reported 20 minutes ago

  @O2 recently taken out a new @virginmedia / @O2 VOLT contract with yourselves. Provided PAC code and ended up with a split port. Can make calls but unable to receive calls. Over 1 week on, numerous calls and no resolution. Can you help or pass me to the right team?

• 
  Mr P (Junior) (@akp24seven) reported 21 minutes ago

  @O2 How they hell does one report fraud to your company? I’ve called you today and been told I cannot report a fraud because I don’t have an o2 account, yes indeed, I don’t have an account but someone’s fraudulently made one using my personal details ?? What a **** show @Ofcom

• 
  MafiaBear (@DKRMartyn) reported 22 minutes ago

  @O2 my son is currently abroad and can't get any signal. Not sure if he has roaming on. Is there any way I can check and activate it remotely from his account?