O2 outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent O2 outage reports came from the following cities: Wandsworth, Hammersmith, Kingston upon Thames, Wembley, Greenford, and Kensington.

City	Problem Type	Report Time
Wandsworth	Internet	6 days ago
Hammersmith	Total Blackout	6 days ago
Hammersmith	Internet	11 days ago
Hammersmith	Phone	15 days ago
Hammersmith	Internet	16 days ago
Kingston upon Thames	Internet	21 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Martin Kay (@martinkay11) reported 7 minutes ago from Wandsworth, England

  Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2

• 
  Fr Chris Phillips SSC (@phillipsc) reported 11 minutes ago from Brentford, England

  Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

• 
  Mark Harris (@markh4780) reported 11 minutes ago from Kensington, England

  @O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽

• 
  Richard Morris (@richardmorrisuk) reported 17 minutes ago from Richmond, England

  Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?

• 
  James Robey (@jamesrobey1990) reported 27 minutes ago from Wandsworth, England

  @O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.

• 
  Steve Hodgson (@SteveHodgson1) reported 28 minutes ago from Merton, England

  @O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent

• 
  Alison Cameron🐟 (@allyc375) reported 31 minutes ago from Kensington, England

  @O2 I have serious health issues hence a working phone is essential. Hope I get well enough to go in to your Kensington branch & sort out this weird problem. TY

• 
  Nick Shuttleworth (@nickshuttle) reported 33 minutes ago from Ealing, England

  @O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.

• 
  ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported 34 minutes ago from Hammersmith, England

  @O2 like your the only UK network do not offer wifi calling and 4G calling for PAYG customer’s… see EE,Vodafone and three they do offer wifi calling and 4G calling to their PAYG customers.. and your not offering i am 13 years a loyal customer please do offer it i am facing -

• 
  Robert Valentine (@NeedMoreTea) reported 35 minutes ago from Kensington, England

  @O2 I get masts break down etc, but two weeks is quite a long time.

• 
  Robert Balaam (@RobertBalaam) reported 36 minutes ago from Southall, England

  @O2 I've tried twice. 45 minutes each time. Absolutely horrific service!!!!!

• 
  James Elston (@JamesElston3) reported 40 minutes ago from Hammersmith, England

  @plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time

• 
  James Vertigan (@jamesvertigan) reported 48 minutes ago from Ealing, England

  @O2 No thanks, just wanted to praise Connor for his help and good service yesterday 👍🏻

• 
  Federica Parise (@cityposer) reported 48 minutes ago from Brentford, England

  @O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?

• 
  Hayden | London Event Photographer (@AdairDrivePhoto) reported 50 minutes ago from Wandsworth, England

  Hi @O2 links in your last email are not working for me. #GoDine

• 
  Jose Suarez (@SuarezFusters) reported 53 minutes ago from Ealing, England

  @O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.

• 
  Shasa Colson (@THE_COLSON) reported 53 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Charlene (@Peachey_79) reported 57 minutes ago from Wandsworth, England

  My mum is vulnerable and can’t use the internet... she needs help @O2

• 
  Jose Suarez (@SuarezFusters) reported 57 minutes ago from Ealing, England

  @O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.

• 
  Darren Boyle (@misterscoop) reported 59 minutes ago from Brentford, England

  @O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carl Eardley (@CarlEardley2) reported 4 minutes ago

  @O2 @MarQusRomelle The app is dreadful. I’m trying to pay this morning and it’s horrible. I didn’t realise apps could be built this poorly in 2026…

• 
  Dan Jones (@DanJones2012) reported 4 minutes ago

  @O2 He’s just sent me an email saying his phones not working properly now, said all the writing has turned into a different language, have you cut him off?

• 
  Sean W (@Sean_Bahamut) reported 5 minutes ago

  @O2 I'm having a nightmare with your support on the phone. O2 are still trying to charge £22.99 for XBox Gamepass Ultimate despite Microsoft dropping the price on 21st Apr to £16.99

• 
  Joe Maw (@MawJoe) reported 5 minutes ago

  @O2 your service has been terrible since you amalgamated with Virgin I’ve had my security locked on my account despite several phone calls promising to unlock. This was caused by believe it or not, me wanting to spend money with o2z. Since then I’ve been charged twice for a bill

• 
  Tsering Passang (@tsamtruk) reported 12 minutes ago

  @O2 doesn’t take customer complaints seriously. Reported potential data breach and fraudulent case multiple times. If there is no meaningful resolution in the next five days I have to formally report it to the @Ofcom.

• 
  Nathan Jarvis (@NathanJarvisMD) reported 17 minutes ago

  @O2 can you please explain why O2 coverage is pretty much awful anywhere you go? You claim it’s good, but often there’s no internet access and phone signal is intermittent. Search on here to see so many people saying the same. Been the same for well over a year

• 
  Sean W (@Sean_Bahamut) reported 20 minutes ago

  @O2 You've clarified, but not helped. This reply is not helpful at all. Your support staff also had no idea about this situation, or how to handle it. All they could do as a solution was terminate game pass subscription before my minimum 6 month period had finished. Not good enough

• 
  Eve (@utopianluvr) reported 23 minutes ago

  @arokorol @O2 Upset about the truth huh? Too damn bad. You are lucky to be have set foot on Palestinian soil. Greedy greedy entitled for nothing.

• 
  Cal (@Calh48) reported 24 minutes ago

  @mhewson_MCH @O2 Especially as the service is absolutely shocking. Go into a city centre and can’t connect to anything. Ifnindidntnhave WiFi at home I’d never get anything - 4 calls this morning from people not one came through but got a text to say I’d missed the call…….

• 
  Resurgence | Conservative Libertarian Voice (@UK_Resurgence) reported 25 minutes ago

  @RichardGCorbett Switch to 02. Competitive pricing, good service and free data roaming in Europe. The rest will soon twig and offer the same… @O2