O2

O2 Outage Report in Richmond, Greater London, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Richmond, Greater London, England 03/10/2026 08:35

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (32%)

    Internet (32%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Richmond, Greater London, England

The most recent O2 outage reports came from the following cities: Hammersmith, London, Hackney, Muswell Hill, Leatherhead, Southwark, Woking, Paddington, Thornton Heath, Hounslow, City of London, Harringay, Ealing, Tower Hamlets and City of Westminster.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon Phone
United KingdomLondon Wi-fi
United KingdomHackney TV
United KingdomLondon Internet
United KingdomLondon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • Munden87 AA Ron 🖤 (@Munden87) reported from Addington, England

    Anyone else’s data slow AF on @O2 constantly having issues with my data speed! It’s driving me insane! Constantly not working in places but full signal!

  • martinkay11 Martin Kay (@martinkay11) reported from Wandsworth, England

    Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2

  • RoseHinds Rose Hinds (@RoseHinds) reported from Kensington, England

    @O2 hi I’ve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue

  • VictorJ1987 Vìncere. (@VictorJ1987) reported from Brentford, England

    Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

  • Sheree_Kirby Sheree (@Sheree_Kirby) reported from London, England

    @O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.

  • allyc375 Alison Cameron🐟 (@allyc375) reported from Kensington, England

    @O2 I have serious health issues hence a working phone is essential. Hope I get well enough to go in to your Kensington branch & sort out this weird problem. TY

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent

  • LebbyE Lebby Eyres (@LebbyE) reported from Islington, England

    Essentially @o2 treat everyone who wants to buy a phone under £200 outright like a potential fraudster. You can’t pay it off in store and they force you into a temp contract. Then make you wait hours on the phone and go via their fraud dept. Why? I’d love to know.

  • LebbyE Lebby Eyres (@LebbyE) reported from Islington, England

    You can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately

  • RoseHinds Rose Hinds (@RoseHinds) reported from Kensington, England

    @O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help

  • allyc375 Alison Cameron🐟 (@allyc375) reported from Kensington, England

    @ShieldingG @O2 Now there’s an idea. I wonder where the cleaners put it. I’ve only ever used it for my Dalek thing - never plunged a sink in my life.

  • Claudiasabram Claudia Simms Abram (@Claudiasabram) reported from Islington, England

    @O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text

  • fbateallthepies Dowsey 🏆 CHAMP19NS 🏆 (@fbateallthepies) reported from Camberwell, England

    @O2 is there a problem with your systems taking payments .. I’ve spoke to my bank and I have no issues with my card .. but it keeps getting declined your end .. help ASAP please

  • markh4780 Mark Harris (@markh4780) reported from Kensington, England

    @O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽

  • Brunts1980 Nickle Arse (@Brunts1980) reported from Camberwell, England

    Thought @ThreeUK were bad but @o2 may have to be even worse...

  • Si11y3gg Pawlie (@Si11y3gg) reported from Richmond, England

    @VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.

  • sladey66 It’s only curly at the front (@sladey66) reported from Camberwell, England

    Is anybody else getting no service from o2? It’s been woeful for weeks @O2

  • KevinWNewman Kevin Newman (@KevinWNewman) reported from London, England

    @ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent

  • Mr_ISC Pasha (@Mr_ISC) reported from Wandsworth, England

    Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • anthaigh Ant Haigh (Safe in Our World Ambassador) (@anthaigh) reported

    Well hello @O2 I just want to say what absolutely terrible customer service you have! We have sent our phone in for repair nearly a month ago! It has taken 5 hours of calls to get a phone sent back to us only to receive one that is locked to a private company and can’t be used!

  • roaringjester Mary Mary 🇪🇺 🌹 💙🇵🇸 🇺🇦 (@roaringjester) reported

    @O2 Thanks ok. I received this message “Looks like a nearby phone mast isn’t working as it should, sorry. Our engineers will be on the case already, and your service might come and go until we fix it.”

  • harryhpalmer Billion Dollar Brain #MDANT (@harryhpalmer) reported

    How can @O2 5G signal suck so badly in Central London/ Notting Hill? FFS.

  • TonyKeen19 Th3DadBod (@TonyKeen19) reported

    @O2 @DanyeWest82 @O2 Maybe don't pay your shareholders upwards of 400 million and plow some of that into your network instead of asking bil payers to pay it?

  • LexTul1 Lex (@LexTul1) reported

    @O2 Hi can you please help my Mother with her contract she has as she's been struggling to find help regarding an issue. Please please please

  • gurlbye888 no (@gurlbye888) reported

    @O2 ISTG YOUR SERVICE IS USELESS I WAS PROMISED A CALL BACK AND NEVER GOT ONE. I RAISED A COMPLAINT AND YOUR STUPID COMPLAINTS TEAM WONT HELP NOR WILL YOUR STUPID FRAUD TEAM I LITERALLY HAVE THE FRAUDULENT IPHONE WAITING TO BE SENT BACK SO CAN YOU PLEASE ARRANGE TO PICK IT UP

  • becki5633 Becki Morgans (@becki5633) reported

    @O2 I need urgent help. My mobile number is stuck in a "migration loop" between your old/new systems. I’ve been without service for 7 days,I’ve lost access to my WhatsApp I’ve filled out the forms but need a manual technical override.someone from the back-end team please DM me?

  • stevepluta Steve Pluta (@stevepluta) reported

    @O2 Hi there. When are you going to fix the issue using the priority Greggs reward at their franchise stores? Your t’s&c’s on the app only mention moto stores won’t accept.

  • sharkt3am 🦈 Citygal73 🦈 💜🤍💚 (@sharkt3am) reported

    @O2 how hard is it to get a call divert from a landline to your mobile number??? It must be very very hard because despite several calls to your Customer Services and being assured it’s sorted it’s still not working and it’s saying we do not have this facility 😡

  • Philbig83 Phil 🇪🇺🇫🇷🇬🇧🇪🇸🇸🇪🇷🇴 (@Philbig83) reported

    @O2 @DanyeWest82 That’s great news but everyone invests in their network. BTW, I just moved from O2 to Spusu for the same reason. £3.9 a month, EE network, 3Gb, 500 minutes, 500 SMS, 1GB of EU roaming and no increases in April.