O2 Outage Report in Richmond, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent O2 outage reports came from the following cities: Ealing, Croydon, City of Westminster, Hammersmith, London, Southall, City of London, Wandsworth, Hackney, Paddington, Fulham, Hayes, Islington, Hounslow and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Phone | |
| Croydon |
Phone | |
| Croydon |
Phone | |
| City of Westminster |
Phone | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Ali Malik
(@Ali_Malik) reported
from
London, England
The ordeal continues. @O2 and it’s #CustomerService is very good at taking notes but appalling at resolving complaints / closing issues. Generated an incorrect / inflated bill despite multiple assurances otherwise! Now running pillar to post, no resolution in sight @MarkEvansO2
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2 for flinching
(@2_4_Flinching) reported
from
Camden Town, England
@O2 I feel let down as a customer for the first time in 4 years of loyalty. I pay £10 for same day delivery of my upgrade for this evening and it has not arrived! Thanks I’ll just hope my phone that’s being replaced hangs on till someone delivers it!
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Rebecca Pickering
(@Cronxgrl) reported
from
Camberwell, England
@O2 No if I type in WC1 it says there's a mast down
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Tessa Dowling
(@SimplytheTess) reported
from
Croydon, England
@O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2
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Abigail Brady
(@abigailb) reported
from
Wandsworth, England
@O2 Hi, i’m not an idiot - I’m a software engineer - I know it didn’t come *from* you. Nonetheless it was relayed *by* you. It shouldn’t have been, because you shouldn’t accept text messages for relay that appear to be from banks unless you can verify that they really are.
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Chloe Finlayson
(@chloefinlayson) reported
from
City of London, England
@naomihall_ @O2 It’s so frustrating! When I checked yesterday it said service was fine in Islington but then when I got home had to data there either 😥 glad it isn’t just me having issues though
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Wandsworth, England
@SuzanneTelfer @O2 @SamsungUK @sumsung This sort of problem at launches and poor update record meant I gave up and went to Huawei
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 my phone doesn’t connect to the internet via 4G can you help me
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Damian Davis
(@DamianPDavis) reported
from
Spelthorne District, England
@paddyguy51 @Ker_Anderson @Phonemast Do your self a favour and swap to a network that actually works, i.e. anyone but @O2
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Emma Egbers
(@EmmaEgbers) reported
from
Cobham, England
@O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately
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Stella Leung
(@StellaWYLeung) reported
from
Wandsworth, England
@SkyHelpTeam My 4G network on @O2 is MUCH faster than your broadband service, when you promised to give me 17mbps. This has been happening for the past weeks.
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Sara May
(@saraminniemay) reported
from
Lambeth, England
@O2 my phone has been kicking me off WiFi for months now. Been into the shop and they have ‘fixed’ it twice...can’t get onto the O2 app, and now can’t log on to the website. My bills are always over because of this and I’d love some help rather than being overcharged each month.
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Joshua Preston
(@jpfpreston) reported
from
Camberwell, England
You don’t get an ounce of data stood on an open-air platform at London Bridge. Been the same for 5 years. I tweeted back then. Send an engineer to platform 12 for a survey. And none of “we don’t guarantee data” -just fix it pls. @O2
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Liv 🌸🌷
(@OliviaFranceska) reported
from
Islington, England
@O2 hi, my data hasn’t been working all day! Please help
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Neil Nutbeam
(@NeilNutbeam) reported
from
Hillingdon, England
@O2 why is the network and 4g soooooo bad. Well I say 4g, I never get 4g most of the time. And even if it does say 4g it’s rubbish and slow, stuff still doesn’t load. A lot of the time I have to turn 4g off and change it to 3G for it to work. Rubbish
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Jane Slade
(@Retiremove) reported
from
Wandsworth, England
@O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi
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Sophie Donnelly
(@sophiegdonnelly) reported
from
City of London, England
@O2 please can you do me a favour and dm me so I can give you my friend at works number to call her back - she has some questions about her phone contract and nobody on your customer care line seems to know the answers - don’t make me listen to her ranting anymore pls 😢😢😢😢😢
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Swanscott
(@CSwanscott) reported
from
Camberwell, England
@O2 My data has been extremely slow/not working the last few days can you help out please !!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jessica.
(@JEMonaghan) reported
@O2 haven’t had a response, @EE fancy a new customer?
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dapperVently
(@dapperVentley) reported
@o2 back waiting in the queue to cancel my contracts lets see if someone will speak to me this time.
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Ronnie Hamilton
(@RonnieH85120567) reported
@SelineMcintyre @O2 It’s shocking! And in their website you just go round in circles. Let me cancel online! Why do we have to call them and spend ages on the phone!?
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Smelleykins ✨
(@Smelleykins) reported
@O2 is there issues with your website? I’m trying to upgrade my phone && every time I go through to check out it goes into error and deletes everything.
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Debbie Black
(@debs_black) reported
@O2 absolute worst telephone company, avoid at all costs! I have tried cancelling a contract now 5 times within the first 14 days, even after being contacted by the complaints department and given compensation the contract is still not cancelled, absolute joke of a company.
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dapperVently
(@dapperVentley) reported
@o2 nice one you end the call without even speaking to me after I waited 50 minutes wonderful customer service!
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D
(@quatermass3) reported
@O2 Update!!!!...just received from o2!!!..apparently they have found the problem and are awaiting the parts to repair mast signal!!.....BS!!....You told me that months ago!!...then it was bird's nesting in mast!!...then you couldn't get access to the mast!!..
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Jessica.
(@JEMonaghan) reported
@O2 please can you explain why on @EE you can get 500mb data for £5.02 in USA but on your network it’s £7.20 a MB and you’ve told me I just hit a £51 limit for doing nothing??? Please tell me how to cancel and change networks I am sick of yours 😐
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Georgina
(@GeorginaClarex) reported
@O2 can you explain why I pay you £50 a month and I can’t even make or receive calls because of some “mast being Down” it’s beyond a joke now ! you haven’t addressed the problem and I can’t seem to even physically speak to anyone at o2 because you aren’t answering!! Disgusted
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sue fisher
(@suefisher1) reported
@O2 have tried consistently to contact o2 recycle or indeed anyone in customer support. Wait on hold 30 mins to be told they can’t help. No one responds to email. Can’t wait to terminate contract. Appalling service. Avoid.