O2 outages and service status in Richmond, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Richmond, including 0 direct reports.
- The most common problems reported in this area mention Internet and Total Blackout.
- Internet (75%)
- Total Blackout (25%)
O2 is the commercial brand of Telefรณnica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Richmond, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Richmond, England
The most recent O2 outage reports came from the following cities: Hammersmith, Hounslow, Richmond, Teddington, and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 10 days ago |
|
Hammersmith
|
Total Blackout | 16 days ago |
|
Hounslow
|
Internet | 18 days ago |
|
Hammersmith
|
Internet | 30 days ago |
|
Richmond
|
Total Blackout | 1 month ago |
|
Hounslow
|
Internet | 1 month ago |
Community Discussion
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O2 Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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๐๐๐ฅ๐๐ (@Katie_Lewis_) reported from Kingston upon Thames, EnglandMy contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)
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Ben Mitch ๐ช๐บ๐ณ๏ธโ๐๐จ๐ฆ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐๐คช (@Mountie31) reported from Ealing, EnglandI will be cancelling my @O2 contract that I've had since 2009 due to terrible signal. My works phone is now @VodafoneUK so will be porting over to them. ๐ถ๐ฑ๐
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Gavin ๐บ๐ฆ (@Gavlar321) reported from Wandsworth, England@ajbails @EnglandRugby @O2 One issue with the pack I'd say is Stuart he's not an international prop he shouldn't be anywhere near the England team I don't know why Eddie keeps picking him
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hen (@henna_macarena) reported from Richmond, England@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.
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Nick Shuttleworth (@nickshuttle) reported from Ealing, England@O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.
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James Elston (@JamesElston3) reported from Hammersmith, England@plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time
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Tommy Pickles (@DJTommyPickles) reported from Wandsworth, England@O2 truly the worst customer service Iโve experienced in a long while
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shezza_bezza ๐โ๏ธColdplay are back wohooo ๐โ๏ธ (@vodaka_orange) reported from Hammersmith, England@O2 Iโm treating myself to a Apple Watch because itโs my birthday next month and the offer ends next Thursday ๐คฃ plus I deserve it, putting up with rude people and getting sat on/licked/beaten up by my niece hahaha
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Sachin Kumar (@sachink0201) reported from Brentford, England@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted ยฃ13.50 will be applied in 24 hrs. Itโs already 24+ hrs and nothing is visible on MyO2 app. You donโt expect me to do 50 min call back, Do you? Can you take responsibility and resolve??
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James Vertigan (@jamesvertigan) reported from Ealing, England@O2 No thanks, just wanted to praise Connor for his help and good service yesterday ๐๐ป
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Steve Depeare (@depeare) reported from Ealing, England@O2 Iโve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Shasa Colson (@THE_COLSON) reported from Merton, England@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Federica Parise (@cityposer) reported from Brentford, England.@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?
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Chris sweet (@poundland_thor) reported from Richmond, England@O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking
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Dave Hampton ๐๐ณ (@carboncoach) reported from Kensington, EnglandDear @EE Itโs only a few months since I switched to you, but seems Iโm gobbling data faster than ever when I was with @O2 Is your metric working? Maybe youโll say your network is faster? if so Iโll gladly switch back: to my lower data allowance with O2: that I never used up!
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mary spillane (@spillanemary) reported from Wandsworth, England@O2 what on earth? A mast down last week. Today another bloody mast down. Youโll update me when? AUGUST 27?! time to switch
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โ Liezel โ (@liezel_t) reported from Merton, EnglandHey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
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Ben Mitch ๐ช๐บ๐ณ๏ธโ๐๐จ๐ฆ๐ด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ๐๐คช (@Mountie31) reported from Hounslow, England@O2 Phone masts are down at my work and home so not good.
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Chris sweet (@poundland_thor) reported from Richmond, EnglandIt is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like
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Rose Hinds (@RoseHinds) reported from Kensington, England@O2 hi Iโve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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G E O R G E (@georgieboyg) reportedIf anyone lost a camcorder Friday at #TruckFestival during the Maccabees then I found it and handed it to lost property at the festival. I know memories are important so hope you get it back. Maccabees you were incredible ๐๐ป @themaccabees @TruckFestival & @O2 network was awful
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Dean Noble (@deanyboy80) reported@O2 can you sort out your customer service phone lines!!!!!! I am trying to do an insurance claim for my device and its saying you are open 8am to 8pm weekdays and to call back then, thanks!!! my phone is unusable so can't use the app. so what am I meant to do.
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Tasha ๐ฆ (@princesstash617) reported@O2 the company that ask you a suitable time that call back, ensure or promise to call you back at that time and you never hear anything until you phone again. 5 times now, getting a bit frustrating to say the least.
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Su (@shandreen) reportedCan you explain why the phone app keeps signing me out and when I go to sign in it verifies and doesn't log in the app? Your auth servers having issues? @O2
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beijinggail (@sargeant_gail) reported@O2 I posted earlier - issues with my phone today, when will you reply?? #o2
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Al (@RealAJG7) reportedHaving to buy a ticket cause @O2 ******* awful service means you canโt get into your train app in the middle of a major city in the uk, utterly useless *****
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Eerik Beeton, MCIM Cmktr (@EerikBeeton) reported@O2 24h later still waiting for service. @EE you got good reception these days?
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Lewis (@Lewis_1417) reportedHey @O2. You have the worst account management system of any phone provider I have ever had the displeasure of using. Why is there no way to change the default payment method. Instead you just send threatening texts saying Iโm going to be cut off.
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Matt Hudson (@MattHuddyHudson) reported@DiscoEnergy @O2 After 20+ years I'm just considering going to take out a deal elsewhere . Can get a better deal being a new customer .
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Andy Reynolds (@oit_andy) reported@kokeshimum @O2 Yep, I live in Milnrow, signal is fine there but if I drive up Huddersfield road or Todmorden road the signal completely disappears. Itโs hilarious when they add another number to the โGโ when some places in the U.K. havenโt event got 1G.