O2 Outage Report in Richmond, Greater London, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Richmond, England

The most recent O2 outage reports came from the following cities: London, Hammersmith, Wembley, Wandsworth, Uxbridge, Greenford, Paddington, Wealdstone, City of London, Croydon, Hackney, Kensington, Muswell Hill, Leatherhead, and Southwark.

City	Problem Type	Report Time
London	Phone	4 hours ago
Hammersmith	Internet	7 hours ago
London	Wi-fi	1 day ago
London	Total Blackout	2 days ago
Wembley	Internet	2 days ago
Hammersmith	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Raf (@Mr_Rafal) reported 2 minutes ago from Hackney, England

  Hi @O2 I am having problems with receiving some sms messages from my bank. Apparently they are being blocked. How can I get those messages unblocked please?

• 
  dr nabila 🌹 (@nmunawar) reported 7 minutes ago from Wandsworth, England

  Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 9 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  Charlene (@Peachey_79) reported 15 minutes ago from Wandsworth, England

  My mum is vulnerable and can’t use the internet... she needs help @O2

• 
  Charlene (@Peachey_79) reported 16 minutes ago from Wandsworth, England

  @O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....

• 
  Katherine Stephens (@love_kittyket) reported 19 minutes ago from Hillingdon, England

  Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.

• 
  Avigazed (@Avigazed) reported 21 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  Dimitthri Lochana Vithanage (@sparkyDLVXO) reported 23 minutes ago from Banstead, England

  @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

• 
  Serbayy’ (@SerbayOzcann) reported 27 minutes ago from Hackney, England

  @O2 Whenever i got to Bournemouth im losing the signal on the beach straight away

• 
  Hayden | London Event Photographer (@AdairDrivePhoto) reported 28 minutes ago from Wandsworth, England

  Hi @O2 links in your last email are not working for me. #GoDine

• 
  Tommy Pickles (@DJTommyPickles) reported 28 minutes ago from Wandsworth, England

  @O2 truly the worst customer service I’ve experienced in a long while

• 
  Robert Valentine (@NeedMoreTea) reported 28 minutes ago from Kensington, England

  @O2 I get masts break down etc, but two weeks is quite a long time.

• 
  Caz Young (@The_Caz) reported 30 minutes ago from Wandsworth, England

  @O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.

• 
  Dowsey 🏆 CHAMP19NS 🏆 (@fbateallthepies) reported 31 minutes ago from Camberwell, England

  @O2 is there a problem with your systems taking payments .. I’ve spoke to my bank and I have no issues with my card .. but it keeps getting declined your end .. help ASAP please

• 
  Chiswick RFC Girls (@ChiswickRFCGirl) reported 31 minutes ago from Hammersmith, England

  Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??

• 
  Charles Howarth (@HowarthCharles) reported 37 minutes ago from Camden Town, England

  @JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 38 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  Fine Chef Damilola🥰 (@bukachef) reported 43 minutes ago from Harrow Weald, England

  @O2 dm pls. I have a problem

• 
  Alastair Hilton (@London_W4) reported 44 minutes ago from Islington, England

  I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.

• 
  Roslyn (@RoslynBriggs89) reported 53 minutes ago from London, England

  @O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Luce (@luce_race) reported 2 minutes ago

  @O2AcademyBmouth @Ticketmaster @O2 I have just been charged for Loyle Carner ‘Hugo’ tour tickets in Bournemouth and I have not receive any confirmation of order or any emails. What am I meant to do about this issue 😡

• 
  wendyg4073 (@wendyg4073) reported 3 minutes ago

  @Spitterbirb @O2 On the worst network out there

• 
  Olu🇬🇧 (@Big_olumide) reported 4 minutes ago

  @O2 It’s terrible , terrible experience with you guys damn.guys be careful they just keep deducting without a fixed time

• 
  James Clarke (@AVFC_Jimbob) reported 4 minutes ago

  @O2 No I never received an email inviting me to claim it, I've got all my emails from O2 still on my phone and it's just bills and my welcome pack.. I was told the email would come within 90 days of my purchase...

• 
  Leo (@Leo89826702) reported 6 minutes ago

  @virginmedia Sadly you have told me to use another network as @O2 cannot guarantee that the local mast (which serves a population of about 10000 ) will be fixed anytime soon. Now in Deadlock.

• 
  Jimoh Akeem (@BenesjsjsjjaHsa) reported 7 minutes ago

  @alik8 @O2 yesterday my account also got suspended too but I was able to get it back within 20 minutes through the help of @joram_wawa He's indeed a genuine account recovery expert.

• 
  xp (@just_1xp) reported 8 minutes ago

  Honestly @O2 The signal in the USA provided via @TMobile is absolutely abysmal!!! Constantly no signal or 3G or 4G !!! I left @ThreeUK hoping for better signal and it’s shockingly bad at home and here in the states!!! Shouldn’t have to turn data on/off all day to get signal! 😡

• 
  Gregg (@Greggd86) reported 11 minutes ago

  @O2 your O2 customer services have left me no other option but to try write on Social Media. Your customer services service is appalling. You do not want to help anyone. I've made 4 complaints via your CS and not had one single response. Not a happy customer.

• 
  gareth kenrick (@bentley92) reported 16 minutes ago

  @O2 having trouble accessing the portal so as to book o2 lounge @ Gatwick.

• 
  Si 🇺🇦 (@_hwrth) reported 16 minutes ago

  @O2 when using switch up, do I have to go on a more expensive contract each time or can the cost go down as well as up?