O2 Outage Report in Richmond, Greater London, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at O2
O2 is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Richmond, Greater London, England
The most recent O2 outage reports came from the following cities: Southwark, City of London, London, Hackney, Wandsworth, Wallington, Kingston upon Thames, Camden Town, Harringay, Hammersmith, Croydon, Ealing, City of Westminster, Southall and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Worcester Park |
Phone | |
| Southwark |
Phone | |
| City of London |
||
| London |
Internet | |
| Hackney |
Internet | |
| Wandsworth |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Neil Nutbeam
(@NeilNutbeam) reported
from
Hillingdon, England
@O2 why is the network and 4g soooooo bad. Well I say 4g, I never get 4g most of the time. And even if it does say 4g it’s rubbish and slow, stuff still doesn’t load. A lot of the time I have to turn 4g off and change it to 3G for it to work. Rubbish
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Sophie Donnelly
(@sophiegdonnelly) reported
from
City of London, England
@O2 please can you do me a favour and dm me so I can give you my friend at works number to call her back - she has some questions about her phone contract and nobody on your customer care line seems to know the answers - don’t make me listen to her ranting anymore pls 😢😢😢😢😢
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Rebecca Pickering
(@Cronxgrl) reported
from
Camberwell, England
@O2 No if I type in WC1 it says there's a mast down
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2 for flinching
(@2_4_Flinching) reported
from
Camden Town, England
@O2 I feel let down as a customer for the first time in 4 years of loyalty. I pay £10 for same day delivery of my upgrade for this evening and it has not arrived! Thanks I’ll just hope my phone that’s being replaced hangs on till someone delivers it!
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Stella Leung
(@StellaWYLeung) reported
from
Wandsworth, England
@SkyHelpTeam My 4G network on @O2 is MUCH faster than your broadband service, when you promised to give me 17mbps. This has been happening for the past weeks.
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Swanscott
(@CSwanscott) reported
from
Camberwell, England
@O2 My data has been extremely slow/not working the last few days can you help out please !!
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Damian Davis
(@DamianPDavis) reported
from
Spelthorne District, England
@paddyguy51 @Ker_Anderson @Phonemast Do your self a favour and swap to a network that actually works, i.e. anyone but @O2
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Jane Slade
(@Retiremove) reported
from
Wandsworth, England
@O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.
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Chloe Finlayson
(@chloefinlayson) reported
from
City of London, England
@naomihall_ @O2 It’s so frustrating! When I checked yesterday it said service was fine in Islington but then when I got home had to data there either 😥 glad it isn’t just me having issues though
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Wandsworth, England
@SuzanneTelfer @O2 @SamsungUK @sumsung This sort of problem at launches and poor update record meant I gave up and went to Huawei
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Liv 🌸🌷
(@OliviaFranceska) reported
from
Islington, England
@O2 hi, my data hasn’t been working all day! Please help
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Tessa Dowling
(@SimplytheTess) reported
from
Croydon, England
@O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2
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Abigail Brady
(@abigailb) reported
from
Wandsworth, England
@O2 Hi, i’m not an idiot - I’m a software engineer - I know it didn’t come *from* you. Nonetheless it was relayed *by* you. It shouldn’t have been, because you shouldn’t accept text messages for relay that appear to be from banks unless you can verify that they really are.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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لويد سا
(@iLloyd_Sa) reported
from
Brentford, England
@o2 can you fix your network in Westfield as I’ve tried to FaceTime my mom more than 50 times the calls have been dropping all the time its sucks paying almost £90/Month and you don’t get basic network coverage inside the mall. Not a happy customer anymore.
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لويد سا
(@iLloyd_Sa) reported
from
Hillingdon, England
@O2 It’s doesn’t help!!!!! It’s getting frustrating day by day been with @02 nearly 7 years and it’s getting worst day by day. No proper coverage. There’re much better network providers in the U.K. that provide better network and customer services it’s time to make a change!!!!!!!
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Emma Egbers
(@EmmaEgbers) reported
from
Cobham, England
@O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately
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Sara May
(@saraminniemay) reported
from
Lambeth, England
@O2 my phone has been kicking me off WiFi for months now. Been into the shop and they have ‘fixed’ it twice...can’t get onto the O2 app, and now can’t log on to the website. My bills are always over because of this and I’d love some help rather than being overcharged each month.
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Joshua Preston
(@jpfpreston) reported
from
Camberwell, England
You don’t get an ounce of data stood on an open-air platform at London Bridge. Been the same for 5 years. I tweeted back then. Send an engineer to platform 12 for a survey. And none of “we don’t guarantee data” -just fix it pls. @O2
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Ali Malik
(@Ali_Malik) reported
from
London, England
The ordeal continues. @O2 and it’s #CustomerService is very good at taking notes but appalling at resolving complaints / closing issues. Generated an incorrect / inflated bill despite multiple assurances otherwise! Now running pillar to post, no resolution in sight @MarkEvansO2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Tanya
(@scarlet3629) reported
@O2 my elderly friend (widower in late 80’s) got cold called and moved from an O2 consumer to O2 business 3 yr tariff last week. They want £300 admin fee to cancel 7 days on. O2 won’t take her calls as they don’t ‘manage the line’ now. Who can help?
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Dale Watts
(@Extinguisherman) reported
@JessicaCBarrow @O2 Hi, I am sure o2 have issues with their network, if you don’t feel satisfied with the response from o2 maybe retweet your complaint using BBCWatchdog and Which magazine tags. I fed up with o2 network and customer service. Need to get something done
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Dale Watts
(@Extinguisherman) reported
@joeyjojo1974 @O2 Welcome to o2 the network that’s anything than better connected. Terrible network, even worse customer service. If they don’t sort your problem out, retweet using BBCWatchdog and Which tags. I’m fed up of o2’s terrible network.
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Kay
(@Kay70466920) reported
@O2 @O2 + I was asked for the card number of my account of which I declined to share. THIS IS NOT THE WAY TO TREAT YOUR CUSTOMERS. I WANT MY £151.00 BACK IMMEDIATELY AS TOLD BY O2. THIS IS NOT GOOD BUSINESS TO GO BACK ON YOUR WORD IN GOOD FAITH.
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S P G
(@SPG8250978) reported
@Extinguisherman @O2 Service has been good so far till 7 or so days ago, might have been longer. If there is a cell issue around here - then these things happen, but if it goes on much longer then I will be looking for more information or compensation. Hope you get your issue resolved.
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Dale Watts
(@Extinguisherman) reported
@RoseHabberley @O2 Hi, I am sure o2 have issues with their network, if you don’t feel satisfied with the response from o2 maybe retweet your complaint using BBCWatchdog and Which magazine tags. I fed up with o2 network and customer service. Need to get something done
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Andy Davies
(@Andyjdavies1984) reported
Hey @O2 my airtime is out of contract and I want to change my tariff, buuuut it’s asking me to pay off the remainder of my handset to do so, is this correct? #help
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#BarnetCouncil is #BREAKINGTHELAW
(@girlinahabit) reported
@O2 I really don't know how many more ways I can inform you that I cannot deal with this via email. I'm publicly lodging a complaint. If you don't deal with it I will take it to the ombudsman after 8 weeks is it?
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Ian Elliot
(@IanRElliot) reported
@O2 Can customer service unlock my phone with the puk if I can't do it? @O2
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Dale Watts
(@Extinguisherman) reported
@Photogemic11 @O2 Heard this the other day from someone else in here, they denied it. If it’s true then retweet your complaint switch BBCWatchdog and Which magazine tags. I’m trying to get o2 to listen to its customers.