O2 outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent O2 outage reports came from the following cities: Hammersmith, Kingston upon Thames, Wembley, Wandsworth, Greenford, Kensington, and Hounslow.

City	Problem Type	Report Time
Hammersmith	Internet	12 hours ago
Hammersmith	Phone	5 days ago
Hammersmith	Internet	5 days ago
Kingston upon Thames	Internet	11 days ago
Kingston upon Thames	Wi-fi	19 days ago
Hammersmith	Internet	21 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Stephanie Addington (@AddingtonSteph) reported 9 seconds ago from Richmond, England

  .@McAfee and @O2 help. Keep getting 404 error when trying to log into the McAfee app.

• 
  Sally Gilchrist (@SallyGilchrist1) reported 3 minutes ago from Wandsworth, England

  @O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?

• 
  Matthew Blair (@mblair35) reported 7 minutes ago from Kingston upon Thames, England

  @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

• 
  Dave Hampton 🌍🌳 (@carboncoach) reported 8 minutes ago from Kensington, England

  Dear @EE It’s only a few months since I switched to you, but seems I’m gobbling data faster than ever when I was with @O2 Is your metric working? Maybe you’ll say your network is faster? if so I’ll gladly switch back: to my lower data allowance with O2: that I never used up!

• 
  Vìncere. (@VictorJ1987) reported 8 minutes ago from Brentford, England

  Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

• 
  Martin Kay (@martinkay11) reported 9 minutes ago from Wandsworth, England

  Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2

• 
  Stephanie Bennett (@StephsBubble) reported 11 minutes ago from Ealing, England

  @O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?

• 
  Federica Parise (@cityposer) reported 17 minutes ago from Brentford, England

  @O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?

• 
  Pasha (@Mr_ISC) reported 17 minutes ago from Wandsworth, England

  Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!

• 
  Rose Hinds (@RoseHinds) reported 22 minutes ago from Kensington, England

  @O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help

• 
  Federica Parise (@cityposer) reported 22 minutes ago from Brentford, England

  @O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???

• 
  Stephanie Bennett (@StephsBubble) reported 26 minutes ago from Ealing, England

  @O2 Yes I’ve had the iPhone since the 3G and never had this before

• 
  Steve Depeare (@depeare) reported 30 minutes ago from Ealing, England

  @O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g

• 
  Robert Balaam (@RobertBalaam) reported 34 minutes ago from Southall, England

  @O2 I've tried twice. 45 minutes each time. Absolutely horrific service!!!!!

• 
  Azhaar Ashraf (@azhaarashraf) reported 36 minutes ago from Kingston upon Thames, England

  @O2 Can you please help me as I can't send you a direct message

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 37 minutes ago from Southall, England

  @O2 I need a customer call back please.

• 
  Nicola Fish 💙 (@Nicolanoodle) reported 40 minutes ago from Richmond, England

  @O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.

• 
  Neil Higley (@NeilHigley) reported 43 minutes ago from Royal Kensington and Chelsea, England

  @O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?

• 
  James Robey (@jamesrobey1990) reported 47 minutes ago from Wandsworth, England

  @O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 56 minutes ago from Hammersmith, England

  @cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary (@SpoutHandle) reported 6 minutes ago

  Out of nowhere, I get a 5G signal almost exactly 2.5 miles away from my house, however, when I check your coverage checker it says there is no 5G there? You have until September to provide it in my street or I’m leaving, how can I get accurate information about a roll out? @O2

• 
  Darren 🏎️🏁 (@darrenmk) reported 11 minutes ago

  @O2 Why am I constantly having to be sent email links to confirm my email every time I try to do anything on your app when I have fingerprint security on my phone? Ever since Virgin got involved it's been a terrible service.

• 
  Thomas Lamb (@ThomooseLamb) reported 12 minutes ago

  @O2 hi why is there never any internet signal in Atherton, Manchester? This has been going on for months now. Thanks

• 
  Ｇ ｅ ｏ (@Erinshore11) reported 16 minutes ago

  @O2 @miss_steele89 Sadly been with O2 for years and since the merger is terrible anywhere you go now, don’t get me started on the amount of scammers who seem to have O2 client details either as that’s now beyond a joke. Phone calls constantly.

• 
  Lily Ryan (@lilyryan) reported 22 minutes ago

  @O2 Due to the recent price increase, I’ve decided to move to another provider. I’m unable to find an option in the app to cancel my SIM. I already have a PAC code to keep my number and I’m now out of contract—would that be sufficient to proceed?

• 
  StevieDee (@StevieDee710) reported 24 minutes ago

  @paulineb1956 @O2 I’ve been with O2 for ages too. I’m quite loyal to most service providers but when they mess me about….

• 
  Katie Teece (@katietagg97) reported 27 minutes ago

  @O2 I keep getting ‘voicemail’ notifications from ‘network provider’ asking me to set up a pin? Are these legitimate? Feel very unsafe to me

• 
  Roxanne (@Roxannedkgg) reported 27 minutes ago

  @O2 Yeah they can’t either and the venue don’t answer their accessibility lines or emails at all which is what is needed and stated in their accessibility info to actually have the chance to get tickets. Awful, but thanks anyway

• 
  Aidan Carey (@Aidan1964) reported 31 minutes ago

  @O2 I've been trying to get proof of purchase on phone for months now. I've been promised emails but nothing happens. I'm no longer an O2 customer, but the phone was part of a contract

• 
  Uptown entertainment discos (@Uptowndiscos) reported 32 minutes ago

  @O2 Is there somebody I can speak to which isn't an Indian call centre please to discuss this ?as I'm going from pillar to post since January and not a happy O2 business customer. Been with you 13 years and never been treated this badly