O2 Outage Report in Richmond, Greater London, England
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The latest reports from users having issues in Richmond come from postal codes TW9.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent O2 outage reports came from the following cities: London, Paddington, City of Westminster, Hackney, Fulham, Hayes, Islington, Hounslow, City of London, Surbiton, Croydon, Hammersmith, Wembley, Richmond and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Paddington |
Total Blackout | |
| City of Westminster |
Total Blackout | |
| City of Westminster |
||
| Hackney |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.
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Dimitris A.
(@Greekphotoguy) reported
from
Tottenham, England
Dear @O2, I've been with you for years. Just upgraded for 3 years. But the fact that I can't take my phone because my European driving license is not acceptable ID is very annoying. It has my photo and name on it. My passport has the same photo! I really don't see the problem.
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Dimitris A.
(@Greekphotoguy) reported
from
Tottenham, England
@LuzDLuna @O2 When I got to the shop to collect the phone and was denied, since a driving license valid across Europe wasn't good enough, I was told the "there are procedures and cameras" and the staff couldn't help because they would get in trouble!
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Jodie De Vere
(@boogieloo) reported
from
Southall, England
@O2 I love @ O2 Customer Service
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
Worse customer service @o2 I give up!
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David Newey
(@NHSNewey) reported
from
Croydon, England
@o2 why is your 4g signal and internet bandwidth so appalling in Croydon. Pass through the town centre particularly through East Croydon and you might as well having no signal at all!
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Andrew
(@pitcombe) reported
from
Camberwell, England
@O2 Thanks it’s Peckham generally - and has been like it for ages. I wasn’t trying to call but trying to do anything is an issue. Post code I was at was se15 4rx. But that’s just one of many
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Lee 'Budgie' Barnett
(@budgie) reported
from
Paddington, England
@O2 Wasn’t a problem, as such. ‘Kit breaks’ is an ever present rule. Was mainly to let others know,, if they had problems and wondered what was going on.
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
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Abbie Murphy
(@IAmAbbieMurphy) reported
from
Camberwell, England
Have phoned @O2 Maybe 7 times in the last 3 months, as they are investigating a company called Fermdemia that stole from my account linked to my phone. Starting to wonder if @O2 is fraudster ferdemia in disguise! ‘Someone will call you back’... that old chestnut. #o2 #help #fraud
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Simon 'Whippet'..
(@s_reynolds808) reported
from
Kingston upon Thames, England
Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins
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Enda Guinan
(@endaguinan) reported
from
Islington, England
@O2 I’m with GiffGaff. Usually no issues with Mesia messages in any direction, but when it happens, I’m curious about this type of message. It says here’s your message, but there’s no link or attachment.
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Bari Heer
(@B_Heer84) reported
from
Wraysbury, England
@O2 are the biggest disgrace possible. Im a pay monthly customer, paying £53 a month. I have no network coverage. O2 have confirmed I live in a Black spot and they will not be helping me. They said to me..’These things happen’...! O2 said I still have to pay my monthly fee..!
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Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
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Tom Bassett
(@oxymoron_tom) reported
from
Wandsworth, England
Is there a issue in the Earlsfield/Clapham Junction area, consistently been getting speeds of 0.01MB or no data at all @O2
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Richard Frame
(@rafthemaster) reported
from
Kensington, England
@O2 this phone number is harassing me - 020 3389 6395 - it’s a fake automated call claiming to be @HMRCgovuk called me 4 times already today! Wants to press option for operator (but I haven’t done so), needs reporting for harassment / impersonation of government service! @Ofcom
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Mike Brownnutt
(@MikeBrownnutt) reported
from
Merton, England
@O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉
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Jon.
(@jonnyrotton1989) reported
from
Islington, England
Right that’s your lot now @O2 I’m sick to death of signal problems & the app never works to report a problem! 10 years I’ve been with you - you used to be the best, but not anymore. Time to give @EE a go 👍🏽 #O2 #O2isARipOff #O2SignalProblems
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David Chow 📶
(@davidchow) reported
from
Hammersmith, England
@MIROFUR Disagree. In the UK it was an exclusive on @O2 as they built out EDGE and turned on support for interactive voicemail. It created a massive influx of people to the base, who continued to stay on even when the 3G version eventually shipped to other carriers.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Reema
(@Reemaf23) reported
@O2 Hi, I’ve spoke to to customer services twice and sent texts to the numbers I was given to get the credit I was told I would get. I still haven’t received the credit. Kindly apply the credit to my account. Thank you.
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Donna Stewart
(@donnaanthony99) reported
@O2 please can someone help? I’ve been waiting for a delivery all week, it now says complete on track my delivery.. but I’ve not received it x
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Rita
(@rita462879381) reported
@O2 voucher not working
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Jade Bowns
(@JdBowns91) reported
@O2 customer support is actually shocking and the most frustrating process! Live chat I might as well be speaking to a robot and not a human …
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OAP
(@Propermister89) reported
@O2 hello, I’ve tried logging into your app to pay my bill but I can’t find the option to do so. It won’t let me do this over the phone either. Can you help?
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tom lockett
(@05locket) reported
@virginmedia hi virgin. I can get the ultimate volt… but without the sim card as I’m already with @o2 as well…and it’d cost me more than buying the whole bundle. I’ve been a customer 5 years and I’m getting shafted because I’m with both. Shocking.
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Elliemae
(@elliemae_xxxo) reported
@O2 wish I never proceeded my contract you with guys - u take the absolute ******* michael out of me
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Gemma Griffiths
(@Gemgriffo_x) reported
@O2 tried for over a week to reach o2 to cancel my daughters contract, with no response, held for over 1 hour. No options available online or via app, seems o2 making things as difficult as possible to cancel, causing a further months charge!
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Mrs Duff
(@MrsDuff21) reported
@O2 can’t find a custom service email address for help with recent data issue. Can you please advise on where to contact? Thanks
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Magso
(@magso5) reported
@O2 Still no service.