O2 Outage Report in Richmond, Greater London, England
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The latest reports from users having issues in Richmond come from postal codes TW9.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (17%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent O2 outage reports came from the following cities: Hammersmith, London, Wembley, City of London, Richmond, Hounslow, City of Westminster, Southall, Merton, Ealing, Hayes, Hackney, Epsom, Oxshott and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Phone | |
| Wembley |
Total Blackout | |
| City of London |
Internet | |
| London |
Phone | |
| Wembley |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Stella Leung
(@StellaWYLeung) reported
from
Wandsworth, England
@SkyHelpTeam My 4G network on @O2 is MUCH faster than your broadband service, when you promised to give me 17mbps. This has been happening for the past weeks.
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Sophie Donnelly
(@sophiegdonnelly) reported
from
City of London, England
@O2 please can you do me a favour and dm me so I can give you my friend at works number to call her back - she has some questions about her phone contract and nobody on your customer care line seems to know the answers - don’t make me listen to her ranting anymore pls 😢😢😢😢😢
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Chloe Finlayson
(@chloefinlayson) reported
from
City of London, England
@naomihall_ @O2 It’s so frustrating! When I checked yesterday it said service was fine in Islington but then when I got home had to data there either 😥 glad it isn’t just me having issues though
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Neil Nutbeam
(@NeilNutbeam) reported
from
Hillingdon, England
@O2 why is the network and 4g soooooo bad. Well I say 4g, I never get 4g most of the time. And even if it does say 4g it’s rubbish and slow, stuff still doesn’t load. A lot of the time I have to turn 4g off and change it to 3G for it to work. Rubbish
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utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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Sara May
(@saraminniemay) reported
from
Lambeth, England
@O2 my phone has been kicking me off WiFi for months now. Been into the shop and they have ‘fixed’ it twice...can’t get onto the O2 app, and now can’t log on to the website. My bills are always over because of this and I’d love some help rather than being overcharged each month.
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Tessa Dowling
(@SimplytheTess) reported
from
Croydon, England
@O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2
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Swanscott
(@CSwanscott) reported
from
Camberwell, England
@O2 My data has been extremely slow/not working the last few days can you help out please !!
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Rebecca Pickering
(@Cronxgrl) reported
from
Camberwell, England
@O2 No if I type in WC1 it says there's a mast down
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 my phone doesn’t connect to the internet via 4G can you help me
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Liv 🌸🌷
(@OliviaFranceska) reported
from
Islington, England
@O2 hi, my data hasn’t been working all day! Please help
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Emma Egbers
(@EmmaEgbers) reported
from
Cobham, England
@O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Wandsworth, England
@SuzanneTelfer @O2 @SamsungUK @sumsung This sort of problem at launches and poor update record meant I gave up and went to Huawei
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Λυδια-Έλενα
(@LydiaElenaxo) reported
from
Tottenham, England
After 11 years with @O2 they are really trying my patience today.. I’ve been a loyal customer and honestly upgrading has been horrendous with you.. I think @EE might be my new home from today
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John Sheppard
(@johnsheppard71) reported
from
Chalfont Saint Peter, England
@O2 I am an o2 customer for over 20 years ,I am not happy that I am due for an update and you cannot compete with other companies. Where is the loyalty to your customers .
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi
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2 for flinching
(@2_4_Flinching) reported
from
Camden Town, England
@O2 I feel let down as a customer for the first time in 4 years of loyalty. I pay £10 for same day delivery of my upgrade for this evening and it has not arrived! Thanks I’ll just hope my phone that’s being replaced hangs on till someone delivers it!
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Damian Davis
(@DamianPDavis) reported
from
Spelthorne District, England
@paddyguy51 @Ker_Anderson @Phonemast Do your self a favour and swap to a network that actually works, i.e. anyone but @O2
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Jane Slade
(@Retiremove) reported
from
Wandsworth, England
@O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jace
(@SmallStocksJay) reported
Are all UK carriers going to sort out the poor VOLTE issue before you turn off 2 and 3G? Signal is there but calls frequently hang and the recipient of the call can not hear the caller. #4G #5G #poorcallquality @ThreeUK @O2 @VodafoneUK
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Karen.Averell
(@AverellKaren) reported
@O2 Still waiting on a reply on helping 🙄 worst ever pay for an item upfront and no help when needed
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Brian Martin
(@BrianMa63080971) reported
Hey, @O2 - I have been asking you to resolve my issue for days now and you have done nothing - your customer service is an embarrassment. Why aren't you doing anything?
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cemtex
(@cemtex1) reported
@O2 Hi, I hold a samsung s22 ultra handset, I've had no internet on my phone today even though I was getting 5g reception, why is it that once I switched off the 5g and reverted back to 4g the internet started working again, What's the point of rolling out 5g if it's not working?
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JAC
(@JackCl1975) reported
@O2 You’ve been busier than usual on every single occasion I’ve got in touch with you since 2010, but you are perfectly happy to charge me for the privilege. Your customer service is worse than HMRC, that takes some doing, believe me
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DayLafai
(@DayLafai) reported
@O2 having literally 0 signal for weeks is a bit more than an inconvenience considering im paying for a service which you are not ptoviding.
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H
(@HBondgirl1965) reported
@O2 @Apple Bought watch never had apple fitness before the offer code didn’t work. Neither apple or O2 have been able to sort. Tried phoning today 3 times. Disconnected everytime. Very disappointed as bought for the offer! So much for meditation… stress more like
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Sophia Kearney
(@phizwald) reported
@O2 having an absolute nightmare getting my phone delivered with you. Terrible way to start the contract. Need to speak to someone urgently today but I’m calling from three abroad and your abroad number on google doesn’t seem to be working how do I contact someone???
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Brian Martin
(@BrianMa63080971) reported
@O2 There has been no response - yesterday is not "earlier". WHY IS MY SERVICE DISCONNECTED WHEN O2 OWE ME MONEY? And please review the appalling call to O2 "customer services" - people like this agent should not be employed. RESTORE MY SERVICE!
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OFE
(@oflahertyevents) reported
@hughesclaire39 @O2 Their customer service became awful when they merged with @virginmedia as they are bad.