O2 Outage Report in Richmond, Greater London, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 06: Problems at O2
O2 is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (50%)
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Internet (26%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Richmond, Greater London, England
The most recent O2 outage reports came from the following cities: Croydon, Hendon, Harringay, Ealing, London, Streatham, Bermondsey, Tower Hamlets, Hampton, Uxbridge, Fulham, Teddington, Weybridge, Mitcham and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Hendon |
Phone | |
| Harringay |
Internet | |
| Ealing |
Internet | |
| London |
||
| Streatham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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PG
(@PaulGrayburn) reported
from
City of London, England
@O2 Nope, nothing. All that’s been different is that I’ve been roaming since 4th October. Home now but I noticed when I was in Portugal that my data counter wasn’t working but my sons was. My wife is also having the same problem.
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
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Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
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Jonny Pugsley
(@jonathonfp) reported
from
Camden Town, England
@O2 your 4G service in London is absolutely dire currently. And you’ve just put my price up for the privilege of it.
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Tom the Lock (Maker of Curry)
(@ThomasAlexJenk1) reported
from
Croydon, England
I find @O2 incredibly difficult to deal with both on the telephone and on the website, nobody is interested in helping. Apart from going into a shop to spend money. Absolutely rubbish service outside of this.
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Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@O2 will I get final bill? I’ve loved to another network and want to cancel direct debit
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Christian Mole
(@KentishMole) reported
from
Camberwell, England
@O2 well I flicked you a DM 18 hours ago for help re my iPad surfer plan and it’s been totally ignored. Perhaps this public tweet might trigger a response?
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Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@O2 worst customer services, ring 202 to pay off phone and they cut me off then don’t answer, told on chat to follow link to chat to someone else who tells me they can’t help and ring 202! Going round in circles no wonder once paid off phone I’m leaving!
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Sally Gilchrist
(@SallyGilchrist1) reported
from
Wandsworth, England
@O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?
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Shani
(@shanianderson_) reported
from
Lambeth, England
@O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?
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David Henry Headley
(@DavidHHeadley) reported
from
Islington, England
That’s the last time I recommend @O2 to anyone. Appalling service and indifferent customer service. What has happened to a once great provider?
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Gavin 🇺🇦
(@Gavlar321) reported
from
Wandsworth, England
@ajbails @EnglandRugby @O2 One issue with the pack I'd say is Stuart he's not an international prop he shouldn't be anywhere near the England team I don't know why Eddie keeps picking him
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
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iyren
(@Silverlink_) reported
from
Croydon, England
@O2 Hi my phone signal is absolutely shocking. I get 5G but still struggle to load web pages. Also no one can ever hear me on the phone? Yes i’ve tried turning my phone off & on again
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Jonny Pugsley
(@jonathonfp) reported
from
Camden Town, England
@VodafoneUK I’m having a terrible time with @O2 right now. Mobile data where I live is so unreliable… I’m thinking of moving to you guys, but would love to try your network out first. Is this a possibility…?
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Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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✈️ B
(@_beckid) reported
from
Croydon, England
Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡
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Jack humphrey
(@JackHumphreyKM) reported
from
Banstead, England
@O2 are you having service issues?
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💜💚Care Campaign For The Vulnerable💚💜
(@CCTVinCare) reported
from
Gerrards Cross, England
@O2 amazing customer service experience on your 202 called MARCO. 🙏
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julie atkin
(@atkin_julie) reported
from
Islington, England
O2 charging customer for voice text. That's terrible. I think after 20 yrs I will be leaving you in 4 months when my contract ends. You don't respect or look after your customers. Especially faithful ones. @O2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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yippee_Kay_yay
(@SarcasticParrot) reported
@O2 hi, I'm having trouble with a bill. I've forgotten my password and got told to go to shop. They told me to go on my O2 that didn't work. Can you help?
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Anthony Stephens
(@Tonyms69) reported
@O2 I need some technical help, I’ve been waiting on chat since last night.
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— rylee/ry 🦦🏳️🌈.
(@dorkipedia) reported
@O2 I have no service. Pay as you go.
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Prosecco Proletarian
(@g_style) reported
@O2 can’t get through to customer service. First day on O2 = last day too
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millie
(@milliemay0r) reported
Live in the centre of Wolverhampton and work in the centre of Birmingham yet I have no 4G signal ever??? @O2 is a joke
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Lisa hall
(@Lisa123hHall) reported
Hi, I wanted to return an upgraded phone. I was sent two Jiffy bags, although only one marked on the system. Now o2 are unable to find the phone even though it was delivered on Monday. The first person told me they sent the extra Jiffy bag for accessories. Can anyone help? @O2
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Derek Connor 🇺🇦
(@DerChem) reported
@IthicaHawk Having exactly the same issues with @ThreeUK . Been with them over 10 years. They have no interest in retaining me, so I'll check out @O2 since they still offer the Go Roam abroad.
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Ryan glover
(@Ak_Craze1) reported
@O2 @virginmedia I need help with accessing my account, I can’t find anything to help me and I can’t contact you, I need to reset my password but the like says to contact customer service
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Sparky Shiny
(@sparkyshiny) reported
@O2 can't get through on the phone to you **** customer service, very disappointed
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Adrian J O Smith
(@AdrianJOSmith) reported
@bipolarmessxo @MarkEvansO2 @O2 Smurf if that’s seriously the message you took from all the incompetence outlined in my six tweets then that says a lot. O2 should be trying to fix offers that don’t exist and making the app accessible but nobody gives a ****. It’s one attitude. PAYG customers are “second class”