O2 Outage Report in Richmond, Greater London, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Richmond, England

The most recent O2 outage reports came from the following cities: London, Hammersmith, Wembley, Wandsworth, Uxbridge, Greenford, Paddington, Wealdstone, City of London, Croydon, Hackney, Kensington, Muswell Hill, Leatherhead, and Southwark.

City	Problem Type	Report Time
London	Phone	17 hours ago
Hammersmith	Internet	20 hours ago
London	Wi-fi	2 days ago
London	Total Blackout	2 days ago
Wembley	Internet	3 days ago
Hammersmith	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Daffy (@iDaffySB) reported 3 minutes ago from Hackney, England

  Dear @O2, I’m having problems paying my bill, please help..

• 
  Gianluigi PAGHI (@Gigiryche) reported 4 minutes ago from Harrow Weald, England

  Thank you @o2 for telling me now that you can’t solve my issue with @Apple Watch because “it is not a necessity device”. However when you publicised the deal “AppleWatch plus iPhone”, at the time of my purchase no one at the store mentioned “it’s not a necessity device”.

• 
  imad el maoed (@imad_el_maoed) reported 6 minutes ago from Paddington, England

  @O2 @BradleyClark10 You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages

• 
  m a r y (@maryhippychick) reported 6 minutes ago from Hounslow, England

  @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

• 
  BEX (@Bex_Stinson) reported 8 minutes ago from Camden Town, England

  Update! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it

• 
  Ben Fisher (@BenFisherCT) reported 8 minutes ago from Islington, England

  We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

• 
  emmawebster (@emmawebster) reported 8 minutes ago from Camberwell, England

  @O231174239 @O2 I have paid off my device. There is no option to cancel my contract online, it says I need to call but no one picks up!!

• 
  Bev Muir (@ellajack1) reported 10 minutes ago from Croydon, England

  @O2 I cant get through to customer services and its urgent

• 
  𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 (@AlexharwoodMuso) reported 16 minutes ago from Richmond, England

  @jlo_conductor @O2 I have signal with O2 in Richmond ...

• 
  ScottCanEat (@ScottCanEat) reported 36 minutes ago from London, England

  Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

• 
  m a r y (@maryhippychick) reported 37 minutes ago from Hounslow, England

  @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

• 
  MJ Palmer - Mr Gay England 2020 Finalist (@MJPalmer84) reported 41 minutes ago from Islington, England

  The amount of time I have spent on the phone to them trying to sort it, I can’t find wait to tell them my hourly fee that I want compensating for; how basic is getting a phone that rings! NEVER GO WITH @o2

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 41 minutes ago from Southall, England

  @O2 I need a customer call back please.

• 
  Daniel Smith (@Scampboi) reported 42 minutes ago from Croydon, England

  @O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

• 
  💟 (@ShahlaaTahira) reported 43 minutes ago from Hillingdon, England

  If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness

• 
  Daffy (@iDaffySB) reported 48 minutes ago from Hackney, England

  @O2 is there something wrong with your system because I’m unable to pay my bill today, please fix!

• 
  James Robey (@jamesrobey1990) reported 48 minutes ago from Wandsworth, England

  @O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.

• 
  Daniel Smith (@Scampboi) reported 48 minutes ago from Croydon, England

  @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

• 
  hen (@henna_macarena) reported 48 minutes ago from Richmond, England

  @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

• 
  Conleth Kane (@ConlethKane) reported 52 minutes ago from Hounslow, England

  I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dillon 🏳️‍🌈 (@Delibird444) reported 3 minutes ago

  .@O2 lost a potential customer. Was ready to throw down £1000 cash on a new phone today and they told me they couldn't take me because I haven't been in the country long enough to have credit. They will never see a penny from me. Goodbye.

• 
  Lex (@stavrosRN) reported 3 minutes ago

  Honest to god. You lot remain absolutely useless without a good WiFi network near by! @O2

• 
  KevyD (@askthedood) reported 5 minutes ago

  I guess that’s a ‘no’ then @O2 unless you have a support account?

• 
  Vipul Chikane (@VipulChikane) reported 6 minutes ago

  Dear @O2 My replacement sim is not activated yet and not getting solution from calling you multiple times. Pls suggest what to do ?

• 
  Ron "Macron" Blackman (@RonBlackman69) reported 6 minutes ago

  @O2 @Gavin7000 Same here. They got halfway through a conversation and then just ghosted me without helping. Think I’m gonna cancel my order and buy my new iphone somewhere else.

• 
  Haydn Eyles (@HaydnEyles) reported 7 minutes ago

  @O2 can you DM me back, few days into my contract with you and already had nothing but problems, need a resolution before I cancel within my 14 days.

• 
  Dan (@funke_dee) reported 10 minutes ago

  @O2 I’m pretty sure your network is getting worse. I have to rely on WiFi far too much.

• 
  Bill Clinton Baban (@billboredph) reported 13 minutes ago

  @O2 Sent a direct message. Can you please help me with my issue? Thanks

• 
  Martin (@lifelesslemonad) reported 15 minutes ago

  One month left and I will be free from @O2 and their god awful 4g/5g that never works! Paying for 30gb a month and don't even get to use it.

• 
  Sarah ☆ (@sarahinthestars) reported 15 minutes ago

  @O2 Can you please stop your aggressive phone calls regarding my contract. I've just had a very rude person claiming to be from yourselves and I fed up of being harassed multiple times a day!!