O2 outages and service status in Richmond, England

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, England

The most recent O2 outage reports came from the following cities: Hammersmith, Richmond, Hounslow, Teddington, and Brentford.

City	Problem Type	Report Time
Hammersmith	Internet	3 days ago
Richmond	Total Blackout	10 days ago
Hounslow	Internet	11 days ago
Teddington	Phone	18 days ago
Hammersmith	Wi-fi	24 days ago
Brentford	Phone	1 month ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

• 
  Caz Young (@The_Caz) reported 1 minute ago from Wandsworth, England

  @O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.

• 
  Dave Hampton 🌍🌳 (@carboncoach) reported 2 minutes ago from Kensington, England

  Dear @EE It’s only a few months since I switched to you, but seems I’m gobbling data faster than ever when I was with @O2 Is your metric working? Maybe you’ll say your network is faster? if so I’ll gladly switch back: to my lower data allowance with O2: that I never used up!

• 
  Tania d'Alcor #FBPE 🕷🐟🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺 (@TaniaAlcor) reported 2 minutes ago from Kensington, England

  @No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.

• 
  Robert Balaam (@RobertBalaam) reported 3 minutes ago from Wandsworth, England

  .@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

• 
  Stephanie Addington (@AddingtonSteph) reported 8 minutes ago from Richmond, England

  .@McAfee and @O2 help. Keep getting 404 error when trying to log into the McAfee app.

• 
  Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported 11 minutes ago from Ealing, England

  @O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5

• 
  Federica Parise (@cityposer) reported 16 minutes ago from Brentford, England

  @O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???

• 
  Robert Valentine (@NeedMoreTea) reported 21 minutes ago from Kensington, England

  @O2 I get masts break down etc, but two weeks is quite a long time.

• 
  Rose Hinds (@RoseHinds) reported 24 minutes ago from Kensington, England

  @O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help

• 
  Darren Boyle (@misterscoop) reported 25 minutes ago from Brentford, England

  @O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.

• 
  Federica Parise (@cityposer) reported 27 minutes ago from Brentford, England

  @O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?

• 
  Pasha (@Mr_ISC) reported 48 minutes ago from Wandsworth, England

  Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!

• 
  James Vertigan (@jamesvertigan) reported 49 minutes ago from Ealing, England

  @o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀

• 
  david bryant (@ladidalimey) reported 52 minutes ago from Richmond, England

  @O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 53 minutes ago from Hammersmith, England

  @cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?

• 
  Gavin Wilson 📺🎥 ♿🏳️‍🌈 (@GavinWilsonTalk) reported 55 minutes ago from Merton, England

  @O2 is the website and app experiencing problems? Trying to update my details with my new debit card number as old one has expired and keep getting error messages 🤔🤔🤔

• 
  m a r y (@maryhippychick) reported 55 minutes ago from Hounslow, England

  @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

• 
  ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported 56 minutes ago from Hammersmith, England

  @O2 like your the only UK network do not offer wifi calling and 4G calling for PAYG customer’s… see EE,Vodafone and three they do offer wifi calling and 4G calling to their PAYG customers.. and your not offering i am 13 years a loyal customer please do offer it i am facing -

• 
  Liz Rose 💙 (@esrose2003) reported 58 minutes ago from Richmond, England

  @O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews

• 
  hedara (@hedaramusic) reported 60 minutes ago from Hammersmith, England

  @O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jayne (@Jayne_e_t) reported 7 minutes ago

  @O2 what is the issue with the signal around S62 area? It has been dropping constantly for months, it’s fixed for a day or 2 then goes ago. Today I have no signal at all. Again.

• 
  Karen McCormick (@MrsMac1412) reported 8 minutes ago

  @o2 anyway you can find out why your 4G & 5G signal in the RG45 area has gone from bad to shockingly bad in the last few weeks? Buffering is becoming a joke - I can make a cup of tea by the time anything loads!!

• 
  Carto Crazy aka Jeff Owen, Swindon #Rejoiner Woke (@MapdraughterUK) reported 10 minutes ago

  @O2 :- it is a disgrace that central Swindon is not covered by 5G and that 5G+ is only useable outdoors in selective parts of the town centre. Worse, since you started to migrate to 5G parts of my house in Old Town, Swindon are dead zones. A premium rate demands premium service.

• 
  𝙀𝙢𝙢𝙖𝘾𝙝𝙡𝙤𝙚𝙚 (@emmachloee) reported 14 minutes ago

  Imagine living in 2026 and never having any 5G signal with @O2 🫪

• 
  Colezinho (@Colezinhoo) reported 18 minutes ago

  @nige_h64 @EnglandRugby @O2 In attack even for the lions he is just a steady eddy The best way too slow ruck speed is by having Jackal threats

• 
  Jayne (@Jayne_e_t) reported 19 minutes ago

  @O2 Yes I’ve done that several times over the last couple of months. I’ve gone from full signal to none of 1 or 2 bars and calls not connecting or dropping all the time

• 
  Caroline McDonnell (@sweetiepiecaz) reported 19 minutes ago

  @O2 this is why I left o2. My partner has a business and his customers are saying they can't get through to him. It has been over a week. The £10 refund is not enough. Can you just fix the mast please?

• 
  Aarti (@aartik13) reported 21 minutes ago

  @O2 appreciate your help. Not able to get through anyone on the chat. I've already paid my bill and got a notification to pay again. This needs to be resolved and corrected in your system that is sending me reminders.

• 
  Chloe Treasure (@chloetreasure13) reported 23 minutes ago

  @O2 my boyfriend has been on the phone to your customer service for 3 hours today with no resolution. He has no phone signal (in London) since he joined in Jan. He has missed important work emails and calls. Worst service and customer service I’ve ever seen.

• 
  the grip reaper. (@mukandiful) reported 24 minutes ago

  Can @O2 fix your presale link? What the actual **** is this.