O2

O2 Outage Report in Richmond, Greater London, England

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The latest reports from users having issues in Richmond come from postal codes TW9.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Richmond, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Richmond, Greater London, England 12/17/2025 19:00

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Richmond, Greater London, England

The most recent O2 outage reports came from the following cities: Southall, London, City of London, Wandsworth, Hackney, Paddington, City of Westminster, Fulham, Hayes, Islington, Hounslow, Surbiton, Croydon, Hammersmith and Wembley.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthall Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCity of London Phone
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Richmond, England

Latest outage, problems and issue reports in Richmond and nearby locations:

  • esrose2003 Liz Rose 😍 (@esrose2003) reported from Richmond, England

    @O2 @Ofcom how very patronising- your website didn’t work so used the number and paid today! After 20 years of loyalty I will be leaving for another network….dealing with your constant mess ups takes too much time/money- 3 already this year….it’s only April

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?

  • brineferry HeHymn ³⁰ (@brineferry) reported from Brentford, England

    @O2 are you broken

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Doing this means EVERY password has to be entered for everything. This is a REAL pain. I don't think you realise this. I did just logout and log back in. No change. Why is Seetickets no problem and Ticketmaster is a problem?

  • LairdDourka Andrew Dourka-Laird (@LairdDourka) reported from London, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • wlcustoms White Lotus Customs (@wlcustoms) reported from Croydon, England

    I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

  • JoshBates Josh (@JoshBates) reported from Paddington, England

    @O2 I got this sorted doing this however this is really poor service. This should be an easy, self-service digital journey. Absolute joke that this took 35 mins for both me and your staff. Total waste of time. Please feed back.

  • tony1945 Tony Crean (@tony1945) reported from Richmond, England

    @NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...

  • Mountie31 Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Ealing, England

    @O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5

  • NorthernlyExpo Andy Denial 📸 (@NorthernlyExpo) reported from Islington, England

    @O2 Just trying your Priority code in McDonalds but it’s not working. Just says it’s been used already.

  • Paula_Griffin65 Paula Griffin 🏳️‍⚧️ 💙💖🤍💖💙 (@Paula_Griffin65) reported from Camden Town, England

    @O2 Hi, currently log into 02 Wi-Fi in places like Costa etc but need to change my details as the name it flashes up is incorrect. However it won’t accept either my email or my phone number to change details.. Help please!

  • EmlynAD Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

  • Nicolanoodle Nicola Fish 💙 (@Nicolanoodle) reported from Richmond, England

    @O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.

  • poundland_thor Chris sweet (@poundland_thor) reported from Richmond, England

    It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like

  • RuthHolliday13 Ruth Holliday (@RuthHolliday13) reported from Hammersmith, England

    Still within my 14 day grace period with @O2 having so much trouble actually speaking to a human about my issue I’m so tempted to cancel cause this stupid system keeps just hanging up on me and it’s been 3 days since I requested they transfer my number… not great

  • FatimaDuerden Fatima Duerden 🇪🇺 (@FatimaDuerden) reported from Camberwell, England

    My 4G is down. Only Wifi working. @O2 is there a problem??

  • imjoseabreu Jóse (@imjoseabreu) reported from Lambeth, England

    @O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!

  • EmlynAD Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?

  • poundland_thor Chris sweet (@poundland_thor) reported from Richmond, England

    @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • scholesboy Paul Scholes (@scholesboy) reported

    @O2 Second due to the nature of my job , i rely heavily on a decent mobile phone signal , this is where o2 fail again

  • aatxcha AA (@aatxcha) reported

    @O2 your customer service is ridiculous. been trying to sort out my bill and change tariff since yesterday and the line was disconnected 3 times. so today i tried again. one of your rude employees spent 30 minutes dismissing my issue, without attempting to understand the problem

  • weebabydonkey1 weebabydonkey (@weebabydonkey1) reported

    @O2 @virginmedia @CeliaT53196321 we have just been sent a phone Jack adapter that we are instructed you plug it into the router and then into your phone ….problem is the phone jack and the router wall points are in different rooms,so it will not be possible

  • randumone Putin you C*NT 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇺🇦 (@randumone) reported

    @o2 REALLY disappointing that as a long time customer trying to take out a second contract your sales assistant yesterday cut me off and didn't call back, and today said he had a systems issue and would call me back......and didn't. Business that good that you can lose customers?

  • aatxcha AA (@aatxcha) reported

    @O2 knowing they would lose me as a customer. your prices are steep anyway, do you not provide training or complete quality & compliance checks? embarrassing sales ability and crap customer service. no wonder your reputation has plummeted. annoyed. time to find a new sim deal bye

  • TimRogers1982 Tim Rogers (@TimRogers1982) reported

    @O2 It says there an issue which I know but nothing about resolution. No one can tell me

  • TimRogers1982 Tim Rogers (@TimRogers1982) reported

    @O2 there is an issue with local mobile signal. Reported it but it’s been an issue since the weekend. No signal or very poor signal indoors and out doors - hp10 9 area. No one seems to provide any updates

  • dr_jeff Jeff Fowler #ToryScumOut #IStandWithJeremyCorbyn (@dr_jeff) reported

    @O2 I’ve been trying to disconnect my number from my previous provider. I have a STUC code, but when I tried to complete the O2 form to disconnect the old number I got an error message. Please help

  • Tittfanni Tiffany ✨ (@Tittfanni) reported

    @emmyymayy @O2 Im with EE and never have any problems

  • hi_robinrobin Dr R² (@hi_robinrobin) reported

    @O2 couldn't get any signal all day. What is going on?