O2

O2 Outage Report in Banstead, Surrey, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Banstead, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Banstead, Surrey, England 08/31/2025 03:25

August 31: Problems at O2

O2 is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (50%)

    Phone (50%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Banstead, Surrey, England

The most recent O2 outage reports came from the following cities: London, Croydon, Hammersmith, Mitcham, Catford, Streatham, Hampton, Reigate, Lewisham, Fulham, Teddington, Dorking, Weybridge, Southwark and Leatherhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomCroydon E-mail
United KingdomLondon Phone
United KingdomCroydon Phone
United KingdomLondon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Banstead, England

Latest outage, problems and issue reports in Banstead and nearby locations:

  • StellaWYLeung Stella Leung (@StellaWYLeung) reported from Wandsworth, England

    @SkyHelpTeam My 4G network on @O2 is MUCH faster than your broadband service, when you promised to give me 17mbps. This has been happening for the past weeks.

  • zarascakes Zara (@zarascakes) reported from Croydon, England

    @ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡

  • jonesy040669 steve jones (@jonesy040669) reported from Croydon, England

    @O2 my phone doesn’t connect to the internet via 4G can you help me

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2

  • LynseyWhite2 Lynsey White (@LynseyWhite2) reported from Wandsworth, England

    @O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice

  • Cronxgrl Rebecca Pickering (@Cronxgrl) reported from Camberwell, England

    @O2 No if I type in WC1 it says there's a mast down

  • HopeVonJoel Hope Fashion Stylist (@HopeVonJoel) reported from Wandsworth, England

    @O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness

  • saraminniemay Sara May (@saraminniemay) reported from Lambeth, England

    @O2 my phone has been kicking me off WiFi for months now. Been into the shop and they have ‘fixed’ it twice...can’t get onto the O2 app, and now can’t log on to the website. My bills are always over because of this and I’d love some help rather than being overcharged each month.

  • MetallicWood 👊🏿 Tinashe 👊🏿 (@MetallicWood) reported from Bromley, England

    @o2 your data coverage is atrocious, one would think you are still stuck in 2006 🙄 #data #o2 #coverage #shit #4gCrap

  • janet_heil Janet Heil (@janet_heil) reported from Bromley, England

    @f4feistyfem @inguidowetrust @SEOforlondon @O2 I completely agree @f4feistyfem. I politely asked people next to us to stop shouting and they said *I* was rude and they had to shout because it was so loud. Truly shocking.

  • jonesy040669 steve jones (@jonesy040669) reported from Croydon, England

    @O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi

  • LeeButterley utterlee (@LeeButterley) reported from Brentford, England

    @wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.

  • eddieclarke96 Eddie Clarke 🐝 (@eddieclarke96) reported from Wandsworth, England

    @SuzanneTelfer @O2 @SamsungUK @sumsung This sort of problem at launches and poor update record meant I gave up and went to Huawei

  • SimplytheTess Tessa Dowling (@SimplytheTess) reported from Croydon, England

    @O2 nice that someone has taken a phone and contract out in my elderly, disabled mother's name and O2 wont help us out at all because she can't give you the password or security answer. Of course she can't, she didnt open the account! Can't even cancel the account, or 1/2

  • Retiremove Jane Slade (@Retiremove) reported from Wandsworth, England

    @O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.

  • hannahmjoness Hannah Jones (@hannahmjoness) reported from Camberwell, England

    @O2 your 3G service in London is actually a joke

  • DamianPDavis Damian Davis (@DamianPDavis) reported from Spelthorne District, England

    @paddyguy51 @Ker_Anderson @Phonemast Do your self a favour and swap to a network that actually works, i.e. anyone but @O2

  • CSwanscott Swanscott (@CSwanscott) reported from Camberwell, England

    @O2 My data has been extremely slow/not working the last few days can you help out please !!

  • EmmaEgbers Emma Egbers (@EmmaEgbers) reported from Cobham, England

    @O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately

  • RachelWinnCast Rachel Winn Casting (@RachelWinnCast) reported from Redhill, England

    @O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • MariseWilden Sarah (@MariseWilden) reported

    @O2 I am able to login after re-registering with the same email address this morning on the website. This is the email I used to buy our contracts but it says no products associated with this account.

  • ononokiYoko Yoko ⭐ (@ononokiYoko) reported

    Hi @O2 you just rung me and I'm not with you at all? Can you confirm If this was you? you also left me a voicemail? Odd because I have never been with 02?

  • skp20040 skp20040 (@skp20040) reported

    @O2 Hi i have the disney+ on six month free trial if I want to cancel it at end of 6 months how do I do this as I cannot see it listed anywhere on my o2 account and on Disney account it says i need to manage it on o2 account

  • charlottecause Charlotte Causer 🌻 (@charlottecause) reported

    @O2 can I actually cancel my contract online or do I need to do it over the phone? No clear option available online or app frustratingly

  • VanessaFBarnes Vanessa Barnes (@VanessaFBarnes) reported

    @O2 call reference 1271519630. I was promised a high level customer service call within 5 days of 1st Feb. Nothing happened. Called again on 21/4. Told I would be called back within 24 hours. Still waiting. Do you ever keep your promises?

  • ScottyM1993 Scott (@ScottyM1993) reported

    @O2 A mast has been down in my area since the beginning of April.I get daily updates for ongoing works and the deadline gets further away. This is causing me not to be able to use my mobile data, minutes or texts that I pay for.Will I get a discount due to this until it is fixed?

  • poppylover79 🌈🐶🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@poppylover79) reported

    @MrMJCox @O2 Are you sure it was o2 and not just someone who sells phones and tarrifs - I used to work for t-mobile and people were constantly complaining to us - but they never bought it from us - they bought it from a third party that misrepresented it

  • Mr_Rafal Raf🇵🇱🇪🇺🇬🇧🏳️‍🌈 (@Mr_Rafal) reported from Hackney, England

    I may be crazy @O2 but all of a sudden my phone’s battery discharge like crazy. Same as my wife’s. Is this because your signal in E5/E8 area is weaker than usual maybe?

  • DeirdreMaclenn1 Deirdre Maclennan (@DeirdreMaclenn1) reported

    @MrMJCox @O2 That is horrible

  • Anthony24432623 Anthony (@Anthony24432623) reported

    @O2 your South African customer service is full of ******* idiots!! All I have tried to do is move away from existing provider to you and they’ve completely ****** it up along with my credit file! Morons