O2

O2 Outage Report in Banstead, Surrey, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Banstead, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Banstead, Surrey, England 10/08/2025 09:20

October 08: Problems at O2

O2 is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (55%)

    Phone (55%)

  2. Internet (25%)

    Internet (25%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Banstead, Surrey, England

The most recent O2 outage reports came from the following cities: London, Hammersmith, Cobham, Croydon and Mitcham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomLondon Wi-fi
United KingdomLondon Phone
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Banstead, England

Latest outage, problems and issue reports in Banstead and nearby locations:

  • Paul___SW18 Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported from Wandsworth, England

    Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.

  • liezel_t ☆ Liezel ☆ (@liezel_t) reported from Merton, England

    Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?

  • iainkernaghan Iain (@iainkernaghan) reported from Redhill, England

    Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...

  • THE_COLSON Shasa Colson (@THE_COLSON) reported from Merton, England

    @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

  • _beckid ✈️ B (@_beckid) reported from Croydon, England

    Anyone else find that signal from @O2 is appalling? My phone says I have 4G/5G and yet nothing works! It’s constant now every day 😡

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.

  • dkinnear David T Kinnear (@dkinnear) reported from Camberwell, England

    @O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍

  • KentishMole Christian Mole (@KentishMole) reported from Camberwell, England

    @O2 well I flicked you a DM 18 hours ago for help re my iPad surfer plan and it’s been totally ignored. Perhaps this public tweet might trigger a response?

  • iainkernaghan Iain (@iainkernaghan) reported from Redhill, England

    @O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...

  • _beckid ✈️ B (@_beckid) reported from Croydon, England

    @O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.

  • shanianderson_ Shani (@shanianderson_) reported from Lambeth, England

    @O2 hi I am trying to buy 2 x tickets for disco classical in indigo2 through o2 priority. The link through to the AXS tie doesn’t work. Please can you help?

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

  • KnellTaylor Lucy K-T (@KnellTaylor) reported from Croydon, England

    Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

  • ruthie82 Ruth Maurice (@ruthie82) reported from Merton, England

    @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

  • Kierbro Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from London, England

    @tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.

  • savio_metal17 Savio (@savio_metal17) reported from Brentford, England

    @O2 I can’t get the Amazon prime offer. Please help

  • JackHumphreyKM Jack humphrey (@JackHumphreyKM) reported from Banstead, England

    @O2 are you having service issues?

  • Jennifer03017 Jennifer Ferguson (@Jennifer03017) reported from London, England

    @O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx

  • Payney26 The Guv'nor (@Payney26) reported from Bromley, England

    @O2 3 weeks plus I have been having literally no service in my house! I have been with you over 26 years and never had a problem. Your site says there may be a problem with a mask and your engineers will probably already be on it! 3weeks are they on day rate? Help please

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • stcrispin2 Ⓜ️IG 🏴󠁧󠁢󠁥󠁮󠁧󠁿 @Psalm121 (@stcrispin2) reported

    @EnglandRugby @O2 One response.... play JVP and we will never win anything, ever. Mitchell must start. We need quick ball or we are history. COE 🌹

  • bushlar88 Jonathan Clarke (@bushlar88) reported

    Fantastic customer service by @O2 yet again. Putting the phone down on customers when they are the ones that have messed up yet again....

  • tonyshawadi Tony Shaw (@tonyshawadi) reported

    Interesting conversation with @EE, phone doesn’t work at home so they want me to pay 75% of my contract to leave early. Been a happy and loyal customer for over 10 years with 5 phone contracts. Time to speak to other mobile providers @VodafoneUK @O2

  • simon_r_johnson Simon Johnson🇺🇦 (@simon_r_johnson) reported

    .@O2 I would happily pay a higher phone bill in return for not getting called by a different random person each week offering to reduce my bills. Who have you been selling your customer list to ?

  • redibled Red.i.Bled (@redibled) reported

    Anybody else struggle with @O2 signal ? Regular in or around city centres and reception for internet is rubbish, always failure to load or forever to get messages page cannot load. Pay too much for shoddy service, think I’m gonna buy myself out and go elsewhere.

  • rosspb Ross Paul (@rosspb) reported

    @sarriecazzy @EnglandRugby @O2 Dombrandt was poor, Manu logical choice to play 12 tho

  • catherine_mayer Catherine Mayer (@catherine_mayer) reported

    It has been *checks notes* 50 days since @O2 promised me a callback. There must be a mobile phone company that offers better service & maybe even rewards customer loyalty rather than penalising it...

  • Kerijonesradio Keri jones (@Kerijonesradio) reported

    The biggest mistake I made in 2022 was switching my mobile network to @o2 It is just terrible. Nearly every city I go to my partner, on @vodafoneuk gets great signal. I'm in Exeter tonight and I've got h+ which is basically the story of using O2. Why is your network so poor?

  • N1nj4L1nk Fractured Dreams (@N1nj4L1nk) reported

    @O2 @EnglandRugby Crazy that you always remember when I owe you money but you never remember to make the service I'm paying for work.

  • B__Rani B. (@B__Rani) reported

    Hi @O2 I upgraded my phone last year and for some reason Im not able to use my date or wifi properly, the connection is really sketchy. It seems like the phone is the issue. I did submit a help request yesterday but got nothing. Can you help?