O2 Outage Report in Banstead, Surrey, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Banstead, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Banstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 29: Problems at O2
O2 is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (52%)
-
Internet (26%)
-
Total Blackout (15%)
-
Wi-fi (3%)
-
E-mail (3%)
-
TV (%)
Live Outage Map Near Banstead, Surrey, England
The most recent O2 outage reports came from the following cities: Hammersmith, London, Oxshott, Croydon, Feltham, Southwark, Walton-on-Thames and Cobham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Hammersmith |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Banstead, England
Latest outage, problems and issue reports in Banstead and nearby locations:
-
Richard Morris
(@richardmorrisuk) reported
from
Richmond, England
Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?
-
Steve
(@stevejonathan80) reported
from
London, England
Poor network in Se6 @O2
-
daisy
(@daishughes) reported
from
Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
-
siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
-
LTH🇬🇧london
(@LTHlondon) reported
from
Camberwell, England
@SarahJa28484793 @O2 Not bad, I must say
-
Sachin Kumar
(@sachink0201) reported
from
Brentford, England
@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??
-
Liz Rose 💙
(@esrose2003) reported
from
Richmond, England
@O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews
-
David
(@daveya90) reported
from
Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
-
Vanessa
(@thatVanessa1) reported
from
Camberwell, England
@O2 I need to speak to someone about having no network reception at my house (for a year now) but online chat function remains off and I can't call you because I have no reception. What should I do?
-
Richard Lace
(@huggyheaven) reported
from
Wandsworth, England
@o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews
-
Guy Dorrell 3.5% Europhile #PR #electoralpact 👊
(@guydorrell1) reported
from
Croydon, England
Hey @O2 customer for >10 years, lost count. Reluctant to leave as decent receptionist at home now so please don’t make me by advertising with this toxic channel #GBnews #DontFundGBNews 🙏👊
-
des
(@des700) reported
from
Camberwell, England
Hey @O2 ten year customer here, I have no data for 8 days after upgrading to unlimited data because I need data. I need data. What can be done? I will be looking for a solution elsewhere if you cannot help.
-
des
(@des700) reported
from
Camberwell, England
@O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help
-
Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
-
Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
Camberwell, England
@O2 Tried that. Unfortunately because of when I took out my last contract (just before you changed your terms) I’m stuck with this old handset until I can pay off £700 remaining on device. Shame as the new amazing iPhone camera would help my burgeoning photograph business massively.
-
Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
-
siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
-
Tom Mytton
(@TMytton90) reported
from
Wandsworth, England
@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
-
Jackie Frost 🤍
(@Jackie_flash) reported
from
Lambeth, England
Hi @o2 my phone bill has been paid but your service is telling me I haven’t? And I’m unable to use my data and cellular
-
hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Caroline Loncq 🕷
(@caroloncq) reported
@Semiramis1952 @O2 As an @O2 customer, I’m eager to know your response on this one.
-
gavek
(@gavek) reported
Absolutely terrible reception, no internet since Sunday!! @O2 #o2 #nointernet
-
Luke Greenwood
(@LukeGreenwood91) reported
@angelaeagle @O2 Given that Tesco piggy-back your network I'm disappointed to not see you on this list...
-
MissFoster
(@MissAF33) reported
@DrRosena @O2 will you be joining this scheme? I am a customer of yours and would be very disappointed if you were not helping families in need at this time.
-
Iona Johnson
(@iobanona) reported
@O2 hello, I just helped my elderly mother contact your customer service ref her bill. Aggressive,argumentative and off hand assistants. They cut our call. After waiting 15 minutes to get through!!!
-
Rebecca"BWrex"Lynch
(@LilMsBitchFace) reported
@O2 not impressed. Called on behalf of a vulnerable client who was panicking about their bill. Client was with me, but struggling so I made the call for them but had the phone put down on me twice by your call center. No wonder my client was in tears!
-
Mr Weir
(@MrCWeir1) reported
Work in a school and every member of staff on @o2 get literally no signal. This is going to be fun 😑
-
CannonsLeft
(@CannonsLeft) reported
@O2 I am being charged for Amazon Prime even though it was free with my new phone package. Cannot cancel through Amazon as it was purchased by a 3rd party, namely O2. I’m still within my free 3 months and have toggled the auto renew yet still being charged
-
CannonsLeft
(@CannonsLeft) reported
@O2 Can you help resolve an issue as I can't get through on the phone?
-
Sarah_G_26
(@Sarah_G_26) reported
@O2 mobile data connection has completely stopped for internet searching / websites. WiFi is intermittent. Apps well Facebook updates can anyone help? Moto g 5g plus. No support at all going through website. Thank you Sarah