O2 Outage in Leatherhead, Surrey, England

@O2 truly the worst customer service I’ve experienced in a long while

My mum is vulnerable and can’t use the internet... she needs help @O2

@O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....

Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data

@O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!

@breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision

@O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now

@O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2

@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke

@O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

@O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

@O2 I have had buttons fallen off my less then 4 week old tablet along with issues with adapter for the speaker helix which came with how can I get a swap or return organising as your lines won’t sort this out atm

@O2 I cant get through to customer services and its urgent

I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

@O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.

@O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!

@O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

@O2 Why are the deals on your website so much worse than on price comparison sites that use your network? I'm perfectly happy with your service but the costs going to you direct are absolutely awful.

@O2 I need help but I don’t get signal where I live and your live chats are down!

@AndrewHornUK @O2 I had something similar which was supposedly from #BT support

Free Disney+ for 6 months. Be rude not too. Thanks @O2

Just been given @DisneyPlusUK free for 6 months for being an @O2 customer. As a 45 year old man I'm not sure if I really need it but it's free so I'll take it, thanks.

@O2 7726 doesn't work for me I'm not an o2 customer

A little thread on @O2 customer service. My Nana, who is 82, had a contract with Talk Talk. O2 bought this contract out, and gave Nana a call to explain this process to her. After 5 minutes of technical contract talk she asked the person to stop talking.

@O2 please can you help me unlock my phone so a friends son can use it. There is currently no way to contact you. No live chat and it’s impossible to use the online form 🤯

@o2 its been almost 4 weeks now that a phone mast near my area is not working. Why is it taking so long to fix?

@martynscs91 @O2 @ThreeUK I’ve been with them for years and never got anything