O2 Outage in Hounslow, Greater London, England
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems detected at O2
O2 problems in the last 24 hours in Hounslow, England
January 27: Problems at O2
O2 is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems:
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Phone
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Internet
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Wi-fi
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Total Blackout
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E-mail
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TV
O2 Outage Map Near Hounslow, Greater London, England
The most recent outage reports and issues originated from London, Purley, Sutton, Rickmansworth, Fulham, Chobham, Cobham, Acton, Walton-on-Thames, Woking, Paddington, Croydon, Mitcham, Islington and Edgware.
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O2 in Hounslow, England Comments
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.O2 Issues Reports Near Hounslow, England
Latest outage, problems and issue reports in Hounslow and nearby locations:-
T é y 🌺💜 (@TeyLove_) reported from Islington, England
@O2 your network is shocking! I haven’t been able to use my data for two days this is not what I pay £50 a month for😤 o2 guru isn’t even working and can’t get through to a call handler so how am I supposed to get this fixed?????
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Sachin Kumar (@sachink0201) reported from Brentford, England
@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??
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Nick Shuttleworth (@nickshuttle) reported from Ealing, England
@O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.
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daisy (@daishughes) reported from Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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Nicky Sinclair PGA (@nickysinclair) reported from Windsor, England
@O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈 (@Kierbro) reported from London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈 (@Kierbro) reported from Camberwell, England
@O2 Tried that. Unfortunately because of when I took out my last contract (just before you changed your terms) I’m stuck with this old handset until I can pay off £700 remaining on device. Shame as the new amazing iPhone camera would help my burgeoning photograph business massively.
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des (@des700) reported from Camberwell, England
Hey @O2 ten year customer here, I have no data for 8 days after upgrading to unlimited data because I need data. I need data. What can be done? I will be looking for a solution elsewhere if you cannot help.
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des (@des700) reported from Camberwell, England
@O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help
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Tom Mytton (@TMytton90) reported from Wandsworth, England
@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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Steve Depeare (@depeare) reported from Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Aled Smith (@AledSmith) reported from Camden Town, England
@O2 why is it so hard to get your systems to work properly. Don’t give me automated messages telling me I am overdue with my bill when I am not. Then sort out your customer support. How can your AI engine be too busy to ‘talk’ to customers. Rubbish.
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David (@daveya90) reported from Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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Nina Van Driel (@ninavdbennett) reported from Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
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Stephanie Bennett (@StephsBubble) reported from Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
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Stephanie Bennett (@StephsBubble) reported from Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
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hedara (@hedaramusic) reported from Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
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Patrick Keyte (@PatrickKeyte) reported from London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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Jay S. (@J5752x) reported from Paddington, England
Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic
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siege (@siegeism) reported from London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
O2 Issues Reports
Latest outage, problems and issue reports in social media:-
𝐋𝐎𝐑𝐍𝐀 𝐑𝐎𝐒𝐄 (@Lornarosegordon) reported
@O2 hi o2! Can I have some help please? My mother placed an order for a phone which went as far as PayPal confirmed and then o2 said there was an error. Her funds are being held and there is no order number. Can you help?
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Phoenix Theatre Company (@PhoenixThCo) reported
@O2 fuming. Why can you not have a responsive online chat. Or actually help on the phone. Appalled today. And stop blaming Covid. Covid is not why my online chat guy is taking 15 minutes to answer each comment!!
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Sam (@ample_4) reported
@O2 any chance you could sort out the network issues in the Reading area, I’ve done the self help guide you keep telling people to use and I’m fed up of resetting/ aeroplane mode my phone.
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Phoenix Theatre Company (@PhoenixThCo) reported
@O2 absolutely ridiculous to wake up to a disconnected account, messages stating I’ve changed my security, and absolutely no help from O2 customer support! I love how you’re happy to allow fraud to happen. Beyond angry
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paulo (@P1Photography) reported
@ThreeUK @O2 @VodafoneUK As your sharing with Vodafone... And being both a Vodafone and 3 customer do we get a discount.
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Dan Vitale (@danvitale) reported
@ThreeUK @O2 @VodafoneUK Thats too late for me. I've just cancelled your home broadband service because it got continually worse, and you had no intention on upgrading. Now you post this. Its like you don't even tell your support what is going on. You are way out of your depth.
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Will J McC (@WillJMcc) reported
When you've been with @ee for 10+ years and they can't even match deals from other providers. On the other hand, I'll be a new customer to someone else, @O2 @VodafoneUK who wants to sell me a contract for a Galaxy S20 FE?
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ArtVandaley (@dothefunkgibbon) reported
@ThreeUK @O2 @VodafoneUK Not interested , no longer a customer since you decided to charge 10p for a text .
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Orhan Dalkilic (@ODalkilic) reported
@O2 have you managed to fix the network problem that has been going on since DECEMBER in CT196AE area? This is getting boring now! Can't connect to live chat in your app for some reason. 4G almost doesn't exist and 3G is useless! Sort this out please!
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Michelle Black (@Michelliooo1) reported
@O2 anyone able to help me with a bill query??