O2 outages and service status in City of London, England

Problems in the last 24 hours in City of London, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in City of London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (22%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near City of London, England

The most recent O2 outage reports came from the following cities: City of London, Kingston upon Thames, London, Hammersmith, Enfield Town, Newham, Wembley, Lewisham, Wandsworth, Greenford, Paddington, Wealdstone, Croydon, Hackney, and Barnet.

City	Problem Type	Report Time
City of London	Phone	1 day ago
Kingston upon Thames	Wi-fi	3 days ago
City of London	Internet	4 days ago
London	Wi-fi	5 days ago
London	Phone	5 days ago
Hammersmith	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near City of London, England

Latest outage, problems and issue reports in City of London and nearby locations:

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 6 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  Rose Hinds (@RoseHinds) reported 7 minutes ago from Kensington, England

  @O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help

• 
  Nickle Arse (@Brunts1980) reported 8 minutes ago from Camberwell, England

  Thought @ThreeUK were bad but @o2 may have to be even worse...

• 
  Claudia Simms Abram (@Claudiasabram) reported 10 minutes ago from Islington, England

  @O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text

• 
  Pawlie (@Si11y3gg) reported 10 minutes ago from Richmond, England

  @VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.

• 
  Fine Chef Damilola🥰 (@bukachef) reported 14 minutes ago from Harrow Weald, England

  @O2 dm pls. I have a problem

• 
  Rose Hinds (@RoseHinds) reported 16 minutes ago from Kensington, England

  @O2 hi I’ve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue

• 
  Lebby Eyres (@LebbyE) reported 18 minutes ago from Islington, England

  Essentially @o2 treat everyone who wants to buy a phone under £200 outright like a potential fraudster. You can’t pay it off in store and they force you into a temp contract. Then make you wait hours on the phone and go via their fraud dept. Why? I’d love to know.

• 
  Vìncere. (@VictorJ1987) reported 22 minutes ago from Brentford, England

  Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

• 
  Dowsey 🏆 CHAMP19NS 🏆 (@fbateallthepies) reported 22 minutes ago from Camberwell, England

  @O2 is there a problem with your systems taking payments .. I’ve spoke to my bank and I have no issues with my card .. but it keeps getting declined your end .. help ASAP please

• 
  Kevin Newman (@KevinWNewman) reported 34 minutes ago from London, England

  @ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!

• 
  Zenwork (@Zenwork21) reported 37 minutes ago from Poplar, England

  @O2 simply unbelievable your tech and security department are not really good stop these damn scam calls #o2

• 
  Robert Valentine (@NeedMoreTea) reported 42 minutes ago from Kensington, England

  @O2 I get masts break down etc, but two weeks is quite a long time.

• 
  Alison Cameron🐟 (@allyc375) reported 42 minutes ago from Kensington, England

  @ShieldingG @O2 Now there’s an idea. I wonder where the cleaners put it. I’ve only ever used it for my Dalek thing - never plunged a sink in my life.

• 
  Lebby Eyres (@LebbyE) reported 43 minutes ago from Islington, England

  You can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately

• 
  It’s only curly at the front (@sladey66) reported 43 minutes ago from Camberwell, England

  Is anybody else getting no service from o2? It’s been woeful for weeks @O2

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 47 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  Pasha (@Mr_ISC) reported 47 minutes ago from Wandsworth, England

  Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!

• 
  Alison Cameron🐟 (@allyc375) reported 51 minutes ago from Kensington, England

  @O2 I have serious health issues hence a working phone is essential. Hope I get well enough to go in to your Kensington branch & sort out this weird problem. TY

• 
  dr nabila 🌹 (@nmunawar) reported 51 minutes ago from Wandsworth, England

  Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  N nehar (@neharleo) reported 2 minutes ago

  @O2 omg one of the worst customer service received!! Got the phone out down on me twice whilst on hold! O2 what's going on everyone recommended your service to me and to think I left another reputable network provider for you. Please help me?!

• 
  John W Lewis (@JohnWLewis) reported 3 minutes ago

  Not again, @O2!! Is the lack of the mobile signal in #Cullompton #Devon YET AGAIN due to another failure of the (one and only?!) mast serving the town? Each time it takes you days to fix it, and how many more times must this happen before you rectify it properly.

• 
  Pippa McGowan (@pippa__m) reported 6 minutes ago

  @O2 is there an easier way to change payment date? I keep trying to get through on number but automated service keeps hanging up and unable to change through myo2

• 
  Johanna (@smileyblonde43) reported 10 minutes ago from Hove, England

  @O2 is there any reason the staff in your George St, Hove branch would rudely refuse to offer technical support to someone? My mum popped in to ask for some help when her phone stopped working and was told, without the staff even looking at it, that it was ‘too old’. The phone is

• 
  Danny B (@PDB401) reported 11 minutes ago

  @O2 your 4g in my area has once again been absolutely shocking, slower than h+ terrible

• 
  Nii-Ado Sam (@dewatoro) reported 18 minutes ago

  @O2 Are you even aware that #MyO2 isn't working this morning but your website is just fine when trying to purchase a new handset? Can't even get support - time to #switch and new #MNO.

• 
  George (@George1753) reported 20 minutes ago

  @O2 when will there be 4g signal in the post code W69JU been out for ages now and no updates from o2 ?????

• 
  No Face No Case (@NoFaceN47097117) reported 22 minutes ago

  @O2 O2 is ****

• 
  N nehar (@neharleo) reported 22 minutes ago

  @O2 you promised a discount which was never applied to my new contract and took the money straight out of my account and now I can't even get hold of you to explain what's been happening. Honestly I'm shocked!

• 
  noel collins (@earl1001) reported 24 minutes ago

  @O2 I’m currently stuck on hold for the last 2 hours and still waiting to speak to someone in retention regarding a issue with my tariff which had been missold. Do you think this is an expectable? #poorcustomerservice