O2 Outage Report in City of London, Greater London, England

Problems in the last 24 hours in City of London, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in City of London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near City of London, England

The most recent O2 outage reports came from the following cities: London, Enfield Town, Hammersmith, Newham, Wembley, Wandsworth, Greenford, Paddington, Wealdstone, City of London, Croydon, Hackney, Barnet, Bromley, and Kensington.

City	Problem Type	Report Time
London	Phone	5 hours ago
Enfield Town	E-mail	5 hours ago
Hammersmith	Internet	8 hours ago
London	Wi-fi	1 day ago
London	Total Blackout	2 days ago
Newham	Phone	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near City of London, England

Latest outage, problems and issue reports in City of London and nearby locations:

• 
  Daffy (@iDaffySB) reported 23 seconds ago from Hackney, England

  Dear @O2, I’m having problems paying my bill, please help..

• 
  Steffie (@steffiegc) reported 1 minute ago from Eltham, England

  @O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.

• 
  𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 (@AlexharwoodMuso) reported 3 minutes ago from Richmond, England

  @jlo_conductor @O2 I have signal with O2 in Richmond ...

• 
  BEX (@Bex_Stinson) reported 3 minutes ago from Camden Town, England

  Update! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it

• 
  Conleth Kane (@ConlethKane) reported 4 minutes ago from Hounslow, England

  I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

• 
  emmawebster (@emmawebster) reported 9 minutes ago from Camberwell, England

  @O231174239 @O2 I have paid off my device. There is no option to cancel my contract online, it says I need to call but no one picks up!!

• 
  🍀 Dion Joseph 🍀 (@dionjoseph_) reported 14 minutes ago from Bexleyheath, England

  @callumjohn28 @O2 Ahh that’s shit! 😩 call up next time, I just got off the phone with o2’s customer service team and they actually gave me a really good deal I’m shocked lol

• 
  Daniel Smith (@Scampboi) reported 19 minutes ago from Croydon, England

  @O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

• 
  ScottCanEat (@ScottCanEat) reported 27 minutes ago from London, England

  Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

• 
  Daniel Smith (@Scampboi) reported 28 minutes ago from Croydon, England

  @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

• 
  Bev Muir (@ellajack1) reported 31 minutes ago from Croydon, England

  @O2 I cant get through to customer services and its urgent

• 
  Gianluigi PAGHI (@Gigiryche) reported 32 minutes ago from Harrow Weald, England

  Thank you @o2 for telling me now that you can’t solve my issue with @Apple Watch because “it is not a necessity device”. However when you publicised the deal “AppleWatch plus iPhone”, at the time of my purchase no one at the store mentioned “it’s not a necessity device”.

• 
  Ben Fisher (@BenFisherCT) reported 39 minutes ago from Islington, England

  We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

• 
  MJ Palmer - Mr Gay England 2020 Finalist (@MJPalmer84) reported 43 minutes ago from Islington, England

  The amount of time I have spent on the phone to them trying to sort it, I can’t find wait to tell them my hourly fee that I want compensating for; how basic is getting a phone that rings! NEVER GO WITH @o2

• 
  imad el maoed (@imad_el_maoed) reported 45 minutes ago from Paddington, England

  @O2 @BradleyClark10 You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages

• 
  Daffy (@iDaffySB) reported 47 minutes ago from Hackney, England

  @O2 is there something wrong with your system because I’m unable to pay my bill today, please fix!

• 
  BrianJThompson8 (@BrianJThompson8) reported 47 minutes ago from Barnet, England

  @ItsAdsolution @O2 All of my calls which I've tried to make the O2 have not been answered I have a 40 phone and they don't seem to care I think if this keeps on we should see them because I've got a really bad disability and I've got a 40 phone so we should sue them

• 
  James Robey (@jamesrobey1990) reported 49 minutes ago from Wandsworth, England

  @O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.

• 
  Fran (@CerviF) reported 54 minutes ago from Walthamstow, England

  I have just had a text from scammers pretending to be @O2 telling me there was a problem taking payment. They asked me to click on a link to confirm bank details. I didn’t. I deleted the text. Please RT and help others.

• 
  hen (@henna_macarena) reported 59 minutes ago from Richmond, England

  @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Honest Mobile (@Honest_Mobile_) reported 7 minutes ago

  @SPD_travels @O2 Hey there! Looking for customer support in seconds from real people who don’t read off a script? We’re the mobile network for you 🤩 Send us a DM - we’d love to chat!

• 
  Rude as HECK (@rudeasHECK) reported 8 minutes ago

  @EGX Thanks- having a technical issue in that it's telling me my presale. Ode is invalid. Maybe this is more of an issue for @virginmedia or @O2 though?

• 
  Rebecca Carr (@xRebecccaa2) reported 10 minutes ago

  @O2 I just had a notification on my phone to say my 4G calls have been turned off. 10 minutes later my phone has signed me out of my imessage? i have turned it back on but it doesn't move from 'waiting for activation'. I cannot send or receive messages, can you help please.

• 
  Craig (@Tiiatcha) reported 12 minutes ago

  I have used chat options to communicate with both @O2 and @virginmedia this week and I get this horrible feeling I am not the only customer they are dealing with as the time between responses is incredibly long… not the best way of making me feel important!

• 
  Mark Bishop (@M80CHUB) reported 12 minutes ago

  @Stevewi13663266 @O2 @VMO2News I’m having exactly the same issues. First world problems

• 
  Kelly Gower (@WellyBellyBoo) reported 13 minutes ago

  @O2 Still having problems just keeps looping to the login screen

• 
  RaeRubyRae (@RaeRubyRaeK) reported 15 minutes ago

  @O2 really needs an attitude adjustment. The customer service apathy is appalling! Been saying it for ages & if you move to a sister company they literally say ‘well we’ll still be making money off you so…’ totally bloody vile arrogance! 😡

• 
  Clare Jones (@clarey5) reported 19 minutes ago

  I have cancelled my direct debit. I can provide you with the details of the contract by DM if you wish. I will not waste another 2 hours of my life on the phone waiting for @O2 ‘customer services’ to answer my call.

• 
  ~ Sophie ~ (@sophie_massey1) reported 22 minutes ago

  @O2 got a new SIM card but nowhere on the packet does it give the mobile number, please can you help?

• 
  Scotty M (@_scottym_) reported 23 minutes ago

  Please can you help @o2, I’m in limbo right now.