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O2 outages and service status in City of London, England

Service-wide status: O2

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • O2 generated 1 outage signal in the last 24 hours around City of London, including 1 direct report.
  • The most common problems reported in this area mention Total Blackout, Internet, and Phone.
  • Latest local activity: Sep 22, 1:15 PM GMT+1.

Share of direct reports from this area over the past 30 days.

  • 52% Total Blackout (52%)
  • 30% Internet (30%)
  • 18% Phone (18%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in City of London, England

O2 signals over the past 24 hours, with local activity from City of London, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

  • Service-wide signals
  • City of London, England and nearby areas
  • Service-wide baseline

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near City of London, England

The most recent O2 outage reports came from the following cities: London, Hackney, Hammersmith, and Dagenham.

CityProblem TypeReport Time
London Phone 17 hours ago
London Total Blackout 2 days ago
London Phone 4 days ago
London Total Blackout 5 days ago
London Internet 7 days ago
Hackney Total Blackout 7 days ago

Nearby cities with recent reports

London

5 signals in the past 7 days

17 hours ago
Hackney

1 signals in the past 7 days

7 days ago

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near City of London, England

Latest outage, problems and issue reports in City of London and nearby locations:

  • brineferry
    HeHymn ³⁰ (@brineferry) reported from Brentford, England

    @O2 are you broken

  • MartinCox0155
    Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

  • PaulGrayburn
    PG (@PaulGrayburn) reported from City of London, England

    @O2 Nope, nothing. All that’s been different is that I’ve been roaming since 4th October. Home now but I noticed when I was in Portugal that my data counter wasn’t working but my sons was. My wife is also having the same problem.

  • wlcustoms
    White Lotus Customs (@wlcustoms) reported from Croydon, England

    I was going to hold off until the 23 series... But god damn you @SamsungUK that s22 ultra looks amazing... @O2 what's the deal on refresh as I'm rolling with the s21 ultra currently?

  • Payney26
    The Guv'nor (@Payney26) reported from Bromley, England

    @O2 3 weeks plus I have been having literally no service in my house! I have been with you over 26 years and never had a problem. Your site says there may be a problem with a mask and your engineers will probably already be on it! 3weeks are they on day rate? Help please

  • paul_a_lewis
    Paul Lewis (@paul_a_lewis) reported from Barnet, England

    @O2 my wife joined O2 today and ordered a new phone however she provided you with the wrong email address, can you help change it? Thnx

  • Phonemast
    📶PhoneMast (@Phonemast) reported from Crayford, England

    Just update on this... @ThreeUK can be bothered to fix the issue and instead released my friends from their three contracts. Now migrated to @o2 because best deal they could find

  • Jennifer03017
    Jennifer Ferguson (@Jennifer03017) reported from London, England

    @O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx

  • SallyGilchrist1
    Sally Gilchrist (@SallyGilchrist1) reported from Wandsworth, England

    @O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?

  • Seanielondon
    Sean Flatley (@Seanielondon) reported from Hounslow, England

    @O2 priority on my Samsung S23 plus is not working. Any readon why it won't access this app? # o2 #samsungs23

  • ThomasAlexJenk1
    Tom the Lock (Maker of Curry) (@ThomasAlexJenk1) reported from Croydon, England

    @O2 Fuming at O2. Currently have 2 devices on a business account, but apparently a 3rd was not given because of a credit check. How long have I been a customer? Years, and Years, A shop gave me a contract for device 2 in 10 mins I've just spent 40 on Telephone for nothing.

  • cityposer
    Federica Parise (@cityposer) reported from Brentford, England

    @O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???

  • NokkTheDwarf
    roger (@NokkTheDwarf) reported from Poplar, England

    @O2 your priority ticket service has not let me click on continue to buy the tickets (it is greyed out). This is the first time I have used the service and it isn't a good experience.

  • Kierbro
    Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported from London, England

    @tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.

  • cityposer
    Federica Parise (@cityposer) reported from Kensington, England

    @O2 Texted, DM on Twitter, called and report the issue,now I have been waiting for more than 48 minutes on another phone for customer service..all I did was upgrade my plan! #O2

  • Amalik7991
    Amalik799 (@Amalik7991) reported from Kingston upon Thames, England

    @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

  • KnellTaylor
    Lucy K-T (@KnellTaylor) reported from Croydon, England

    Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

  • imjoseabreu
    Jóse (@imjoseabreu) reported from Lambeth, England

    @O2 why so many connectivity issues 4G/5G in Lambeth?!!! I mean we are central London zone 1-2?!! How come the service is so bad here?!

  • FatimaDuerden
    Fatima Duerden 🇪🇺 (@FatimaDuerden) reported from Camberwell, England

    My 4G is down. Only Wifi working. @O2 is there a problem??

  • gadgetgem
    Gem (@gadgetgem) reported from Barnet, England

    Missed out on my free sandwich this week @GreggsOfficial with @o2 due to the scanner being broken again. Went to next nearest greggs and they had no breakfast 😢 #o2priority #greggs #breakfast

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • jhargie4
    john (@jhargie4) reported

    @o2 @virginmedia @Virgin CEO LUTZ SCHUELER seems only your bot accounts actually care about the customer

  • willyepp
    Willlyep (@willyepp) reported

    @O2 how are your systems so fundamentally broken? Cannot login on the app, cannot login through the website (tried incognito mode also). Been happening for months and months - surely you must be aware of this problem? How is it taking so long to be fixed!!

  • ShoukatAliKhar2
    Shoukat Ali Kharal (@ShoukatAliKhar2) reported

    @O2 @giffgaff I kindly request you not to deactivate my SIM +44 7935 828383. I’m currently in Pakistan, but this UK number is very important to me because several of my official accounts are linked to it. Please help me keep the number active. I would really appreciate your suppo

  • JulieTessa46
    Julie Dickerson (@JulieTessa46) reported

    @mattstingray @O2 I’m finding exactly the same and their response was use WiFi calling! A great help when you don’t have access and need to make a call.

  • JohnTillUK
    John Till (@JohnTillUK) reported

    @sackedseafarer @O2 Not this time, my original complaint was about that - their resolution, after lots of back and forth, was to allow me to leave without paying an early termination fee (so a £380 saving). I wanted to view my final bill through their app, along with tracking my device plans 1/

  • daleclarke1980
    dale clarke (@daleclarke1980) reported

    @mattstingray @O2 Don’t worry your bill will go up by £4 in April and they tell you it’s to improve service! Had better signal in 🇧🇬, 🇪🇸, 🇨🇭 and 🇫🇷 off the local providers than I do with one of the main players in 🇬🇧

  • lurcher_king
    Country lad (@lurcher_king) reported

    @O2 what is going with your phone signal right now? It’s the worst it’s been for me in the 11 years I’ve been with you. Constant drop outs, ****** internet services won’t go above 2 bars. I’m paying over 100 pound a month for this garbage phone service. Somerset based no signal

  • jhargie4
    john (@jhargie4) reported

    @o2 @Virgin @virginmedia CEO Lutz Schueler your organisation cannot send me my Complaint Deadlock letter yet quick enough to SMS details of upcoming events and tickets that’s available. Where is your customer care!!!!

  • iammajof
    maria met camila ♰ (@iammajof) reported

    @agb_ayline @andreamfloresss How can people be like that? Ariana has never encouraged hate, so seeing some of her fans treat other fans like that is just so sad💔. @O2

  • RobBakerJohnson
    Rob Baker-Johnson (@RobBakerJohnson) reported

    @O2 you are a disgrace. You failed to provide a service and charge me over £600 as you forced me to move supplier. You help or support from you at all. Didn’t even send a bill went straight to dept recovery company. Over 30 years loyal custom from me and this is how you treat us

Recent O2 reports in City of London, England

Latest available direct user reports from this city and nearby areas. These are individual observations, not confirmed incidents or a complete outage history.

  • London: Phone
  • London: Total Blackout
  • London: Phone
  • London: Total Blackout
  • London: Internet
  • Hackney: Total Blackout

O2 detected incident history

These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.

  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    Detection ended: (9 minutes)
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    Detection ended: (52 minutes)
  • Detected:
    Detection ended: (39 minutes)
  • Detected:
    No end recorded. This alone does not establish the current status.

O2 outage reports by location

Choose a location to check local O2 reports and activity.

England

All O2 report locations