O2 Outage Report in City of London, Greater London, England

Problems in the last 24 hours in City of London, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in City of London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near City of London, England

The most recent O2 outage reports came from the following cities: London, Hammersmith, Enfield Town, Newham, Wembley, Wandsworth, Greenford, Paddington, Wealdstone, City of London, Croydon, Hackney, Barnet, Bromley, and Kensington.

City	Problem Type	Report Time
London	Phone	12 minutes ago
Hammersmith	Internet	2 hours ago
London	Phone	1 day ago
Enfield Town	E-mail	1 day ago
Hammersmith	Internet	1 day ago
London	Wi-fi	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near City of London, England

Latest outage, problems and issue reports in City of London and nearby locations:

• 
  Brett (@brettriot) reported 2 minutes ago from Camden Town, England

  @O2 I accidentally used my priority access for o2 venues when I didn’t mean to, can you help me get it back?

• 
  The Guv'nor (@Payney26) reported 5 minutes ago from Bromley, England

  @O2 3 weeks plus I have been having literally no service in my house! I have been with you over 26 years and never had a problem. Your site says there may be a problem with a mask and your engineers will probably already be on it! 3weeks are they on day rate? Help please

• 
  Peter Ives (@peterives50) reported 6 minutes ago from Enfield Lock, England

  @O2 Happy Monday to everyone but O2 who still can't sort out my text and calls problems after at least a month 😡

• 
  📶PhoneMast (@Phonemast) reported 7 minutes ago from Crayford, England

  Just update on this... @ThreeUK can be bothered to fix the issue and instead released my friends from their three contracts. Now migrated to @o2 because best deal they could find

• 
  Adam Farnsworth (@farnsworth_adam) reported 11 minutes ago from Romford, England

  @O2 Why do call from different numbers every single day? Sometimes more than once! When i ask the caller to update it they say they will but never do.

• 
  Kieran Brown #FRSA 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 (@Kierbro) reported 17 minutes ago from London, England

  @tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.

• 
  Ruth Maurice (@ruthie82) reported 18 minutes ago from Merton, England

  @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

• 
  John Francis William Apted (@SwissFrankIsGon) reported 19 minutes ago from Kensington, England

  @O2 I just received a bill for £400 despite not have mobile service and having only missed paying 2 months on a pay as you go tariff. I was expecting to pay around £60 with the reactivation charges. What's going on?

• 
  Victoria Clarke (@VictoriamariaC) reported 21 minutes ago from Walthamstow, England

  @O2 please can I ask why you have left a 76 women who has just lost her husband and undergoing cancer treatment without any phone service and no one is able to help. Absolute disgrace @lec1479

• 
  A dollop of kindness (@Pretty_Gorge) reported 25 minutes ago from City of London, England

  @creditkarma Tried the link and there’s no live chat option. Can you please help to avoid my @O2 mobile phone account being used fraudulently!!! #creditscore #poorcustomerservice #fraud

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 27 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  fiono (@ksjsowhat) reported 27 minutes ago from Paddington, England

  @O2 anything you can help with?

• 
  fiono (@ksjsowhat) reported 33 minutes ago from Barnet, England

  @O2 I made an order on the 27th of October and it’s still not in process, I absolutely need the phone I ordered within two weeks, could you help me please ?

• 
  Lucy K-T (@KnellTaylor) reported 36 minutes ago from Croydon, England

  Sometimes I dread calling utility companies, anticipating long waits & lacklustre customer service BUT today I called @O2 & spoke to Ben Smith who was BRILLIANT - super helpful & found me a much better deal tarrif (effectively halving my bill) 🙏🏼 #BenDeservesARaise 💷

• 
  ☆ Liezel ☆ (@liezel_t) reported 37 minutes ago from Merton, England

  Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?

• 
  Lord Bartlett-Davis (@BartlettDavisUK) reported 46 minutes ago from Kensington, England

  Thanks to @O2 for excellent customer support this eve. That's my personal account sorted. Let's hope the same perfect cs is given to the team(s) @AlestraInc and #BDEst working on the business plans for 2023. Fingers crossed, stay tuned for an update #BetterConnected - #TheLBD

• 
  Shasa Colson (@THE_COLSON) reported 49 minutes ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Savio (@savio_metal17) reported 49 minutes ago from Brentford, England

  @O2 I can’t get the Amazon prime offer. Please help

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 55 minutes ago from Ealing, England

  @o2 I have been charged again without actually reviewing any service. Can I please have the direct. complaints email

• 
  David T Kinnear (@dkinnear) reported 57 minutes ago from Camberwell, England

  @O2 I had a call from Rachel - a fabulous @O2 rep last night to troubleshoot the situation and taking some accountability for what is going on. I’m sticking with @O2 while this gets sorted because of her actions. Great employee who gets customer service and care. 👍

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daniel McGiff (@AssosChelt) reported 3 minutes ago

  When issue flagged here asks you to DM. Takes 36 hours to ask for an order no. Meantime you call them and get told order is still undergoing checks and you'll have an email by end of day. CONT @O2

• 
  Daniel McGiff (@AssosChelt) reported 5 minutes ago

  So @O2 Advertises a product / service, as being available immediately Then says oh wait we need to do some more checks Then says, hey all's good we should have your order ready in 6 days time Then tells you to cancel your order and go instore with no explanation why CONT

• 
  Daniel McGiff (@AssosChelt) reported 8 minutes ago

  Email never arrives. Takes a further 48 hours to respond, asking security questions that could've been asked for with the order no. Never actually addresses the questions asked about their procedures (not my account). Would you want to give them your money @O2 ?

• 
  Erika Helsinki (@erika_helsinki) reported 9 minutes ago

  @kylemossman2811 @O2 4 weeks and 1 day without my phone number now 😑. So many rude & under-trained customer reps. They’ve just sent me a 4th SIM card, should arrive within 3 days 🙄

• 
  TomBSC87 (@linkinparktom) reported 14 minutes ago

  The worse thing is I’m stuck on another contract with @O2 thanks to the deal I have with @virginmedia - if I could I’d cancel that one too. Never again.

• 
  TomBSC87 (@linkinparktom) reported 15 minutes ago

  I’m honestly not normally one for complaining about company’s on Twitter but @O2 you absolutely completely deserve it. Rang to cancel my contract in august got told no to ring in September cancelled it. Got a pay as you go SIM card out. Then got another bill of £49 days later.

• 
  DHL Express UK (@dhlexpressuk) reported 16 minutes ago

  @CryptoPhreak22 @O2 I'm ever so sorry to hear about this issue, please DM me the tracking number so I can look into this matter further for you. Kind regards, Amrick

• 
  teax3 (@teax3teax3teax3) reported 17 minutes ago

  @O2 why are your policies for fraud, so unreasonable? You commit fraud, then expect the new potential customer to wait weeks for their unauthorised deduction to be returned. @Ofcom

• 
  Lee Montgomery (@leehotmess) reported 17 minutes ago

  @O2 Day 3 with no signal as you posted me a new SIM but deactivated the old one. You switched it back on at the weekend then off again the next day. Please address the DM I have sent. Twice. Thanks.

• 
  Birdman (@bi68495599) reported 20 minutes ago

  @O2 the worst customer service continues! £50 offered as service recovery from customer service and hasn’t been applied to my account! You couldn’t make this up! Appalling.