O2

O2 Outage Report in City of London, Greater London, England

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The latest reports from users having issues in City of London come from postal codes EC4R.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in City of London, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in City of London, Greater London, England 03/13/2026 02:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (32%)

    Internet (32%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near City of London, Greater London, England

The most recent O2 outage reports came from the following cities: London, City of London, Hammersmith, Poplar, Hackney, Muswell Hill, Bushey, Chingford, Southwark, Ilford, Paddington, Thornton Heath, Barnet, Hounslow and Abbey Wood.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomCity of London Total Blackout
United KingdomHammersmith Internet
United KingdomLondon Phone

Community Discussion

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O2 Issues Reports Near City of London, England

Latest outage, problems and issue reports in City of London and nearby locations:

  • GillKirby Gill Kirby (@GillKirby) reported from Islington, England

    @O2 Still waiting for a call back. I guess even in a sunny day like today. Hell could freeze over. But I’m not holding my breath. I’d say poor customer service, but this is actually abysmal!

  • mustafayadigg bambam (@mustafayadigg) reported from Croydon, England

    @O2 I never get a signal in my home. I dont receive calls and just get text messages saying I've missed calls and I have to walk outside to make a call. Everytime i call they say theres works going on. This has been happening for 3 years now

  • AlisonBurnsy Alison Burns 💃🏻💋 (@AlisonBurnsy) reported from Borehamwood, England

    @O2 I really need to speak to someone urgently im@trying to pay@my bill and it’s saying zero balance but I can’t call use my internet or text I need my phone and I can’t get through to anyone to sort it pls message me to help£

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

  • vinnypDJ VINNY P (@vinnypDJ) reported from Bexleyheath, England

    Looking forward to going in to the @O2 & Sport Direct shop (they deleted there twitter) To argue with one of there nice colleagues who mite of struggled with there **** 80% wages, about ******** ups with my orders they sent me in lockdown & that the 30days to sort it, is over

  • ElizabethWaight Elizabeth Waight (@ElizabethWaight) reported from Poplar, England

    @KateAGriffin @O2 I called @CPWTweets and got an amazing deal switching to EE. So quite glad they were rude 😉

  • JohnTillUK John Till (@JohnTillUK) reported from City of London, England

    @yamesh Alas as I’ve never left them - after 23 years so far - I don’t think it includes me. Still waiting for @o2 to recognise my loyalty though

  • PaulGrayburn Mr Grayburn (@PaulGrayburn) reported from Romford, England

    Hey @O2 I wish you’d stop shoving Disney+ down my throat as an extra. What would be nice is being able to share my data with my son but you won’t allow that. My biggest regret rejoining you. Probably wouldn’t of bothered if I knew!

  • TaniaAlcor Tania d'Alcor #FBPE 🕷🐟🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺 (@TaniaAlcor) reported from Kensington, England

    @No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.

  • Thestylist4you Irene Barnett (@Thestylist4you) reported from Poplar, England

    @LiamYulhanson @O2 What 😳 thats terrible Liam.x

  • Alx_R_M Alex (@Alx_R_M) reported from Paddington, England

    @O2 #help #GPS I have just discovered that my location cannot be seen for some apps on 4G just on WiFi connection. I do not understand this issue and I will need if possible an answer. #ThankYou

  • SeanEdwardParry Sean Parry (@SeanEdwardParry) reported from Wandsworth, England

    @O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!

  • tombyford Tom Byford (@tombyford) reported from Paddington, England

    @_peetaypan @O2 If you want to keep your number you can get a PAC code by texting PAC to 65075 once you give that to your new network provider you shouldn’t have any more hassle

  • itsnadine_ abena (@itsnadine_) reported from Harrow Weald, England

    @O2 I changed my tariff now I can’t add a bolt on, if I can’t listen to this mix whilst on a run I’ll cry help

  • GillKirby Gill Kirby (@GillKirby) reported from Islington, England

    @O2 How funny that publicly you demonstrate great customer service, but having DM’d you which you requested, you’ve now gone very silent! Not my idea of service.

  • ElizabethWaight Elizabeth Waight (@ElizabethWaight) reported from Poplar, England

    After being on hold @O2 for an age to upgrade, customer service bloke atonal and barely responsive, then for some reason could no longer hear me, said FFS down the phone and hung up. Brilliant work. Think I’ll be switching provider.

  • 26samb Samantha Blandy (@26samb) reported from Kingston upon Thames, England

    @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

  • hillww1 William Hill (@hillww1) reported from Stratford, England

    @O2 Glad I got my #SamsungGalaxyS20 before the shutdown and have now, #5G signal too 👍🙂

  • LebbyE Lebby Eyres (@LebbyE) reported from Islington, England

    I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.

  • caddydorey Corey Lee (@caddydorey) reported from Croydon, England

    @breffski @O2 Ngl, I thought it would be ****, but the best decision I’ve ever made was switching to @SkyUK for my contract. price is decent, signal is great here and their customer service was great when I had an issue. It’s defiantly not your first thought but for me it was a great decision

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • JRN_92 JRN (@JRN_92) reported

    @O2 been a customer for 5yrs paying £30 a month. Went to upgrade & best you could do was 24month sim only for £22 a month. Checked Labara & they could do less than £2 a month for more data and 30 day rolling. It’s a no brainer to leave when you’re ripping people off this much.

  • sarahbennetto Sarah Bennetto. 🐀 (@sarahbennetto) reported

    @O2 hi there team. I won a Gregg’s Sweet Treat yesterday. I’m now trying to spend it at my local store, but I can’t find the voucher anywhere (in the Priority app or in my email). Cheers if you can help me 🍩

  • superssonic David Hawkins (@superssonic) reported

    @O2 so apparently the man on the phone said i need to pay the bill for the sim contract i dont want and didnt order and then they can look at complaint and refund. If i dont pay then they can look at the complaint or any refund if the account is disconnected. Utter lies

  • MarkWil35459060 Mark Williams (@MarkWil35459060) reported

    @O2 what the hell so a crap company like Virgin joins with o2 and block me logging in but your more than happy to take my money get it sort 8 time with the bllod email adrees this is why i hate virgin

  • Lisasherratt Lisa Sherratt (@Lisasherratt) reported

    Hi @O2 - trying to log into my O2 account app and cannot get past the virgin media/O2 verification -why can't I just log in as normal!?! Have now done the same thing 8 or more times yet still can't log in!?! Is it broken?

  • alibeck42 Alison Beck (@alibeck42) reported

    @virginmedia @O2 piss poor transition to this new virgin media merger debacle! Cel service worse & can’t access my bill because my old account number is 10 digits but virgin media says account number should be 9 digits. Also no clue what ‘area reference number’ even means! 🤯🤬

  • superssonic David Hawkins (@superssonic) reported

    @O2 so apparently the man on the phone said i need to pay the bill for the sim contract i dont want and didnt order and then they canlook at complaint and refund. If i dont pay then they CANT look at the complaint or any refund if the account is disconnected. Utter lies

  • stridemat stridemat (@stridemat) reported

    @O2 It all seems to be activated on my watch but when out of reach of my phone or my phone is turned off the watch says no mobile network connection. Any ideas?

  • InfernalBore Richard (@InfernalBore) reported

    The collapse of @o2businessuk @O2 customer service has been crazy. After an alert for potential fraud on our account, we've been ignored, lied to and shrugged off for a more than a month by a series of customer service managers. So incredibly poor.

  • ScottHolmes8682 Scott Holmes (@ScottHolmes8682) reported

    @O2 I have emailed the credit risk team to see what is going on with my application but I have not heard anything from them would you be able to help