O2 Outage Report in City of London, Greater London, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in City of London, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 30: Problems at O2
O2 is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (27%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (3%)
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TV (%)
Live Outage Map Near City of London, Greater London, England
The most recent O2 outage reports came from the following cities: Hackney, London, Hammersmith, Romford, Erith, Barnet, Orpington, Croydon, City of Westminster, Southwark, City of London, Harringay, Camden Town, Loughton and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Romford |
||
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Claire Cottingham
(@Cla_Cottingham) reported
from
Wandsworth, England
@O2 Help. Unfortunately not which I now understand is not ideal!
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 my phone doesn’t connect to the internet via 4G can you help me
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Lynsey White
(@LynseyWhite2) reported
from
Wandsworth, England
@O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice
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Eva Hamilton
(@MedinaMadam) reported
from
Camberwell, England
Not good customer service at all! Maybe you need to join me @O2
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Λυδια-Έλενα
(@LydiaElenaxo) reported
from
Tottenham, England
After 11 years with @O2 they are really trying my patience today.. I’ve been a loyal customer and honestly upgrading has been horrendous with you.. I think @EE might be my new home from today
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ANDREW STOKES
(@andrewstokes1) reported
from
Romford, England
@O2 are you having network issues today in the RM1 area as getting only 1 bar and sometimes none at all with calls and sms failing to send or connect on more then one device
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Hannah Jones
(@hannahmjoness) reported
from
Camberwell, England
@O2 your 3G service in London is actually a joke
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utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
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Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
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Glenn macgregor
(@Macgregor11) reported
from
Harrow Weald, England
@O2 What's the situation for those of us that have recently taken a contract out with you with you supplying a Huawei device. Increasingly potentially losing all support for the phone now
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Sharon Mitchell
(@purpleandpunk) reported
from
Hextable, England
Hey @O2 No service here but your status checker says there is no problem. I beg to differ!
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Zenwork
(@Zenwork21) reported
from
Poplar, England
@O2 I don’t think you are doing enough to protect from dodgy premium numbers. They should be banned by default not only by customers requests. I have been charged for 6£ for 6 seconds. This is really bad and yours policy do allow it
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Arturo Avalos Torres
(@aavalostorres) reported
from
Stratford, England
@O2 I would love to, specially cuz your phones are unlocked but I made a huge mistake by signing a contract with EE, wrong network
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𝙎𝙘𝙤𝙩𝙩 𝙎𝙥𝙚𝙣𝙘𝙚 👨💻
(@spences10) reported
from
Swanley, England
@O2 I don't have to give a reason for wanting to leave, but what I will say is the unnecessary hoops I had to jump through to get my PAC certainly aren't helping your case for persuading me to stay. It's not a nice customer experience.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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Hope Fashion Stylist
(@HopeVonJoel) reported
from
Wandsworth, England
@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
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Will McLeish
(@24_7_Raver) reported
from
Camberwell, England
@O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi
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Zara
(@zarascakes) reported
from
Croydon, England
@ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡
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2 for flinching
(@2_4_Flinching) reported
from
Camden Town, England
@O2 I feel let down as a customer for the first time in 4 years of loyalty. I pay £10 for same day delivery of my upgrade for this evening and it has not arrived! Thanks I’ll just hope my phone that’s being replaced hangs on till someone delivers it!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Exotic Royce
(@Rollin_stacey) reported
@ali_struth @O2 Quickly send a direct message request to @CODER_SHEER4 for quick support and recovery as soon as possible
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rebecca gale
(@gale_rebecca) reported
@O2 oh,&the Odeon offer had also disappeared from my saved offers for no reason,further stopping me from being able to purchase the free ticket.This perk is a big pull for staying with O2,but if I can never access it, what’s the point. Never had this problem a few months ago.
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Terry Hughes
(@ctidbluemoon) reported
@O2 why is the live chat service down. I just need to find out about a change of billing date
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Andy Maxwell
(@andrewcmaxwell5) reported
@O2 Hi - there's no option to speak to someone it just goes to automated message and there's no way of querying my bill. Please give me another option as i've been without network access for 3 days now despite trying to sort, and paying the part of the bill that is correct
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Russell Weetch
(@urbancohort) reported
@O2 I called to cancel and called when I you tried to take a direct debit and asked the person I spoke to if it was all sorted and that I wouldn't have to call again and he said- all sorted
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BeeladyEllie💙
(@Beelady10) reported
@O2 your recycle and trade team are unresponsive. I've been disconnected from 2 calls now, having been on hold for over 20 mins each time. They haven't responded to my email enquiry from 2 days ago either. Where is the customer service?
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blondie
(@scot_lass) reported
@MartinSLewis sim swap @O2 issues been trying for over 2 weeks to do a swap it’s not working they can’t help in the store they haven’t helped at cust care I have no service now can you help ?
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Alistair Struth
(@ali_struth) reported
@O2 I can’t access the O2 priority sale for England v Scotland 6 Nations tickets because I don’t have the correct permissions on my RFU account. Please can you help?
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Simon White
(@westbarbary) reported
@O2 Hello. I bought an Apple Watch 8 last week through O2 and when I try and activate the data service I get either an error code 90 or 53. Can anyone help please?
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Ethelready
(@Ethelready2) reported
@O2 Change in the network? What's that? Switching phone off and on not effective WiFi calling disappears for no apparent reason which is why I asked last 3 iPhones I've owned all the same suggests it's a network issue hence the question