O2 outages and service status in City of London, England
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
- O2 generated 1 outage signal in the last 24 hours around City of London, including 1 direct report.
- The most common problems reported in this area mention Internet, Phone, and Total Blackout.
- The most recent signal from this area was received May 24, 11:01 AM GMT+1.
- Internet (38%)
- Phone (38%)
- Total Blackout (10%)
- E-mail (5%)
- Wi-fi (5%)
- TV (5%)
The latest reports from users having issues in City of London come from postal codes EC4R .
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in City of London, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in City of London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 24: Problems at O2
O2 is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near City of London, England
The most recent O2 outage reports came from the following cities: London, City of Westminster, and City of London.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 1 hour ago |
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Internet | 2 days ago |
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Phone | 2 days ago |
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Phone | 3 days ago |
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Internet | 4 days ago |
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Phone | 5 days ago |
Nearby cities with recent reports
8 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Lebby Eyres (@LebbyE) reported from Islington, EnglandYou can tell how a company values its customers by their customer service. 2.5 hrs for @O2 to tell me for some reason I need to call the fraud dept to pay off and upgrade my son’s phone. Cut off four times yet they answer to “business customers” immediately
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⚡️Emma⚡️ (@electriccandles) reported from London, England@O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked
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siege (@siegeism) reported from London, England@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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julie atkin (@atkin_julie) reported from Islington, EnglandO2 charging customer for voice text. That's terrible. I think after 20 yrs I will be leaving you in 4 months when my contract ends. You don't respect or look after your customers. Especially faithful ones. @O2
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Colin Shaw (@ColinShaw_CX) reported from London, EnglandUnbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail
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Ana Maria 🇨🇴 (@callmechinkyy__) reported from Islington, EnglandThe worst bit is each one tells me it's sorted when apparently it isn't. This is stressing me out financially, emotionally and mentally. I can't believe a company as big as them does this to customers #BadCustomerService #Horrible #Misleading @O2 @MarkEvansO2
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Kevin Newman (@KevinWNewman) reported from London, England@ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!
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Shane (@Shaneyfirkins96) reported from London, EnglandIs anyone else having issues accessing @O2 Priority Mobile App on the S23 Ultra... i haven't been able to access it since the s23 Phone's have Been Released
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Amy Stone (@amylouisestone) reported from London, England@O2 I have also been doing this too. If this problem persists, then what?
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Sheldon Tarpey (@SheldonLT) reported from City of London, England@UKGeocacher @ThreeUK @O2 Having the exact same issue when I’m around Liverpool Street for work. The biggest city yet the signal on Three is sooo bad.
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Katie Hobden (@KtHob) reported from City of London, EnglandTerrible customer service from @O2 who charged me £40 for data even though my data roaming was off #switchingtovodaphone #callingeverytimeigoabroadisnotpractical
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Alastair Hilton (@London_W4) reported from Islington, EnglandI'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.
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Christian Radnedge (@ChristianRad) reported from London, EnglandSomething especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...
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Alan Greene (@AlanGreene73) reported from London, England@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
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Keith - newacc. (@whiterosetyke) reported from Islington, England@O2 Yes but I deleted it as I said if your reply wasn't a fix (as it's all YOUR fault) I'd block you. You are lucky you aren't blocked @Ofcom
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Vger Ann Goldby (@Iccle_Princess) reported from London, EnglandIts amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!
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𝕵𝖚𝖌𝖘 (@till_the_wheels) reported from London, England@O2 @Joegreaney Hi I'd just like to add that this is a problem for everyone on 02 and giffgaff in that area and it's because a mast in hither green has been down for 2 years and these crooks hate you enough to ignore it.
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Ali Malik (@Ali_Malik) reported from London, EnglandAnd the harrowing experience continues with @o2! Porting out within 14 day cooling off period of “new” contract seems to be a tough ask for #O2. Unacceptable, impolite behaviour of customer services while the farce from technical side continues. #O2fail! CC: @MarkEvansO2 @Ofcom
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Lou 🐝 Lou (@Stasisesque) reported from London, EnglandA tale of two CS agents. @O2 dealt with my issue and O2 Travel quickly and with excellent customer service. @Lustriga who has an IDENTICAL issue is being dismissed constantly and told it's his problem as the agent is refusing to read the conversation.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Fernley (@itsjackfernley) reported@O2 You’ve just lost a customer of 7 years. I’ve had no mobile data for nearly 5 days and was told I’d need to wait up to 7 working days just for someone to investigate it. Really disappointing customer service and unreliable coverage.
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M☆lls🎀 (@1ts_r0ry) reportedI genuinely hate the O2 app so much wdym I paid my phone bills on the 15th and it takes the money (THAT I DON’T HAVE) out again TODAY. I ain’t paying for 2 phone twice need to wait till 8AM to call them and sort this **** out. @O2
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Dave Hales (@dayvales) reportedCan someone explain to me what #smartphones are supposed to do? I’ve got 4G and 3 bars on @O2 network and yet satnav or banking app won’t work and as for actually speaking to another mobile!!!….don’t get me started on that…
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Rave With Dave UK (@ravewithdaveuk) reported from Nunthorpe, England@O2 @CariadFfisio Having same problem as well phone service is a joke
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I.C (@IanCockerill2) reported@O2 Thanks for responding. Luckily my son in uk was able to contact you and it is now resolved. I want to make an official complaint as the reason my phone didn’t work is because O2 had barred foreign calls! I have had an account for 25 years, it’s totally unacceptable behaviour.
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Thomas Herd 🇬🇧🏴 (@herd_thomas) reported@O2 Account locked out. Dear all my o2 account is locked and has been for approx 1 month with a couple of your agents promising to look into the issue and nothing has happened. This is frustrating and very poor service. I need my account unlocked asap.
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Hayley Laura (@LilHay) reported@O2 @CariadFfisio Tell me about it . They’re beyond rude. Vile and the most u helpful ever
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Simon Gibson (@SimonGibson1508) reported@o2 why is your app so s?£t it never works!!!
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🇵🇪 (@afc_kri) reported@rubyyafc @O2 deadest network, 1 bar at home 0 at emirates
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Gingerlegs747 (@gingerlegs747) reported@HarrietSergeant @O2 Change to @TalkmobileUK , never a problem.