O2 Outage Report in City of London, Greater London, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
The latest reports from users having issues in City of London come from postal codes EC4R.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in City of London, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in City of London and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 29: Problems at O2
O2 is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (50%)
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Internet (30%)
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Total Blackout (13%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near City of London, Greater London, England
The most recent O2 outage reports came from the following cities: London, Southwark, Harringay, Barnet, Hammersmith, City of London, Croydon, Ealing, City of Westminster, Bromley, Wandsworth, Hackney, Paddington, Enfield Town and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Phone | |
| London |
Phone | |
| London |
Internet | |
| London |
TV | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near City of London, England
Latest outage, problems and issue reports in City of London and nearby locations:
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Tommy Pickles
(@DJTommyPickles) reported
from
Wandsworth, England
@O2 truly the worst customer service I’ve experienced in a long while
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Roslyn
(@RoslynBriggs89) reported
from
London, England
@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.
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Mr Grayburn
(@PaulGrayburn) reported
from
Romford, England
@kythespy @O2 Deleted it now, **** ‘em.
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Irene Barnett
(@Thestylist4you) reported
from
Poplar, England
@LiamYulhanson @O2 What 😳 thats terrible Liam.x
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Gill Kirby
(@GillKirby) reported
from
Islington, England
@O2 Still waiting for a call back. I guess even in a sunny day like today. Hell could freeze over. But I’m not holding my breath. I’d say poor customer service, but this is actually abysmal!
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steve the taxi
(@stephenhdg) reported
from
Ilford, England
@Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
My mum is vulnerable and can’t use the internet... she needs help @O2
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Charles Howarth
(@HowarthCharles) reported
from
Camden Town, England
@JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.
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John Till
(@JohnTillUK) reported
from
City of London, England
@yamesh Alas as I’ve never left them - after 23 years so far - I don’t think it includes me. Still waiting for @o2 to recognise my loyalty though
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Hayden | London Event Photographer
(@AdairDrivePhoto) reported
from
Wandsworth, England
Hi @O2 links in your last email are not working for me. #GoDine
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Caz Young
(@The_Caz) reported
from
Wandsworth, England
@O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....
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Alastair Hilton
(@London_W4) reported
from
Islington, England
I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.
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William Hill
(@hillww1) reported
from
Stratford, England
@O2 Glad I got my #SamsungGalaxyS20 before the shutdown and have now, #5G signal too 👍🙂
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Serbayy’
(@SerbayOzcann) reported
from
Hackney, England
@O2 Whenever i got to Bournemouth im losing the signal on the beach straight away
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Serbayy’
(@SerbayOzcann) reported
from
Hackney, England
@O2 Your service doesnt work in Bournemouth lol
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AA Ron 🖤
(@Munden87) reported
from
Croydon, England
Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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Gill Kirby
(@GillKirby) reported
from
Islington, England
@O2 How funny that publicly you demonstrate great customer service, but having DM’d you which you requested, you’ve now gone very silent! Not my idea of service.
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Sean Parry
(@SeanEdwardParry) reported
from
Wandsworth, England
@O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!
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Chiswick RFC Girls
(@ChiswickRFCGirl) reported
from
Hammersmith, England
Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Darryl Sparey 📈
(@DarrylSparey) reported
Seriously, @o2, can you PLEASE tell me when you’ll fix this 2FA text message problem. It’s so intermittent, and I’ve got so many different systems that rely on 2FA… when will this be fixed by? Thanks in advance.
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Chris
(@chris_routley) reported
@O2 Ordered new sim only contract on Friday and inputted my pac code when instructed, received sim yesterday but not sure where I currently stand on porting my number across as I’ve not received anymore information on it any help would be fab
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Vinnande
(@HedgehogLnd) reported
Hi @O2 I have ordered the sim but still waiting for it. However, I have really been billed even though, I am not using the service yet? Is that normal? Also, I have requested to keep the number from my previous (current still) operator but did not get any confirmation?
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Paul
(@paulhayward200) reported
@O2 I received a call from O2 today. Great I thought it would be in response to my complaint to OFCOM. But no they were trying to sell me more stuff oh their unusable network . 😡 Only O2 could be so incompetent to try and sell stuff when their network is so CR%P.
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Keith CPM
(@keith_cpm) reported
@O2 @o2 If it wasn't for the fact that your text doesn't have a dodgy link to click on that I don't think it's from a phishing operation. That's how bad it is. A bill for a random amount, not itemized to someone who has used the phone within your rules.
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HJO1403
(@HJO1403) reported
@O2 your website is atrocious for finding a contact number, can you please DM to help with my account
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Lewis Marlow
(@lewismarloww) reported
@O2 your complaints protocol is awful, how do I speak to a manager? I keep going around in circles. @Ofcom
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Keith CPM
(@keith_cpm) reported
@O2 @o2 You were supposed to send me the following texts: 1. Fair usage notification text. 2. Close to 25GB limit text 3. 'You have reached 25GB limit' text. I've received none of these. But you had no problem sending me a text telling me I owe £50 for starters with more to come.
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Hannahh 🎃👻
(@Hanngrenadee) reported
@O2 I can't contact anyone through the live chat, can you help at all?
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Nigel Sarbutts
(@NigelSarbutts) reported
@DarrylSparey @O2 Can't help with that sorry but just been on the blower to Firetext which might be worth a look for desktop SMS, integrates with Hubspot via Zapier and UK based help desk. I've been looking for some thing good for a while.