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O2

O2 Outage Report in City of London, Greater London, England

Why is my O2 service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in City of London come from postal codes EC4R .

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in City of London, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in City of London, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near City of London, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, City of London, London, Hammersmith, Enfield Town, Newham, Wembley, Wandsworth, Greenford, Paddington, Wealdstone, Croydon, Hackney, Barnet, and Bromley.

CityProblem TypeReport Time
Kingston upon Thames Wi-fi 1 day ago
City of London Internet 2 days ago
London Wi-fi 3 days ago
London Phone 3 days ago
Hammersmith Internet 3 days ago
London Phone 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near City of London, England

Latest outage, problems and issue reports in City of London and nearby locations:

  • RalphVarcoe
    Ralph Varcoe (@RalphVarcoe) reported from Merton, England

    @O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!

  • RalphVarcoe
    Ralph Varcoe (@RalphVarcoe) reported from Merton, England

    @O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.

  • JohnBur57441479
    John Burch (@JohnBur57441479) reported from Bexleyheath, England

    @Sunny_in_London @O2 Congrats. I’ve been waiting 2 months. No service for me and my wife from @O2 at our home. No compensation either!!

  • JohnBur57441479
    John Burch (@JohnBur57441479) reported from Bexleyheath, England

    @O2 very disappointed and suprised that after 2 months without mobile service in my home you will not be providing any compensation! Contract up in September. I’ll be off to a different supplier. Anyone reading this please retweet so other users understand this crazy @O2 policy.

  • sjetaylor
    Sarah Taylor (@sjetaylor) reported from Loughton, England

    @Johnny_Slack I’ve been with @O2 for 20+ years but once contract expires in August will be moving suppliers as they don’t look after their customers - no loyalty perks nothing - poor coverage where I live and work so it’s bye bye

  • AkilAlakil
    عقيل العقيل (@AkilAlakil) reported from Poplar, England

    @O2 @bluebear2207 H2, 2019 almost there. You should live up to your promise. Otherwise we will never trust you.

  • jackaarondavies
    Jack Aaron Davies (@jackaarondavies) reported from Richmond, England

    @O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.

  • KtHob
    Katie Hobden (@KtHob) reported from City of London, England

    Terrible customer service from @O2 who charged me £40 for data even though my data roaming was off #switchingtovodaphone #callingeverytimeigoabroadisnotpractical

  • Hammers71
    Gary Mitchell (@Hammers71) reported from Bexleyheath, England

    What’s going on with the @O2 signal around London/Kent lately. Absolutely awful, every call I make or receive cuts out or off etc. Anyone else had this problem. Even cost me a chance of winning The Who tickets with @absoluteradio the other day. @daveberry_tweet

  • depeare
    Steve Depeare (@depeare) reported from Ealing, England

    @O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made

  • keldaaa
    Kelda🍹 (@keldaaa) reported from Romford, England

    Not sure why I’m paying over £40 a month for a phone network that constantly loses internet connection, so I can’t do a thing on it. @O2 🙄

  • MikeBrownnutt
    Mike Brownnutt (@MikeBrownnutt) reported from Merton, England

    @O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉

  • MedinaMadam
    Eva Hamilton (@MedinaMadam) reported from Camberwell, England

    Not good customer service at all! Maybe you need to join me @O2

  • Peachey_79
    Charlene (@Peachey_79) reported from Wandsworth, England

    @O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.

  • davidchow
    David Chow 📶 (@davidchow) reported from Hammersmith, England

    @MIROFUR Disagree. In the UK it was an exclusive on @O2 as they built out EDGE and turned on support for interactive voicemail. It created a massive influx of people to the base, who continued to stay on even when the 3G version eventually shipped to other carriers.

  • budgie
    Lee 'Budgie' Barnett (@budgie) reported from Paddington, England

    @O2 Wasn’t a problem, as such. ‘Kit breaks’ is an ever present rule. Was mainly to let others know,, if they had problems and wondered what was going on.

  • MissPaulaGreen
    Paula (@MissPaulaGreen) reported from Camden Town, England

    @O2 I have noticed that the WiFi is not working in 2 locations today 👀🤨

  • Peachey_79
    Charlene (@Peachey_79) reported from Wandsworth, England

    Worse customer service @o2 I give up!

  • oxymoron_tom
    Tom Bassett (@oxymoron_tom) reported from Wandsworth, England

    Is there a issue in the Earlsfield/Clapham Junction area, consistently been getting speeds of 0.01MB or no data at all @O2

  • The_Lady_Jade_X
    Mrs Lady Jade ❤ (@The_Lady_Jade_X) reported from London, England

    Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • sarausman213
    sara (@sarausman213) reported from Leeds, England

    @O2 I’m wanting to use the cafe nero voucher code but it’s saying it’s been used when I haven’t used it can someone please help me with this

  • Sydney_pm
    SydneyParkerMitchell (@Sydney_pm) reported

    Actually got the words No Service and loading symbols engrained in my brain, @O2 please tell me how there’s no issue because I’ve had this problem for over a month. Lockdown isn’t fun and I’m losing my mind 😫

  • toadiethebarber
    Sam Taylor (@toadiethebarber) reported

    @O2 stop using @DHLParcelUK they are appalling! Stick to dpd or ups! Poor customer service and shocking tracking services!

  • Doncaster_in_N
    lee (@Doncaster_in_N) reported

    @O2 anyone there to help at all?

  • ElliAnneFul
    Elli Anne (@ElliAnneFul) reported

    @O2, Hi there, I initially signed up to Disney plus via a link through you guys, but it somehow ended up being paid for via Google pay at the full amount. Therefore, I didn't receive the discount offered by O2, is there any way you can help me access this offer moving forward?

  • EmilyPrieditis
    Emily Prieditis (@EmilyPrieditis) reported

    @O2 No problem, all done!

  • Rikki_Glover
    Rikki Glover (@Rikki_Glover) reported

    @O2 Are your customer care line to any advisors not open? I’ve tried and tried (saying literally anything I can) to get through to an advisor. Automated service just say ‘Goodbye’ and ends call. I require some urgent contact with an advisor over a refund

  • adam_r_property
    Adam Rastall (@adam_r_property) reported

    @The_one_uk @O2 they are the worst network ever

  • MelHandford
    Melissa Handford (@MelHandford) reported

    @O2 it seems impossible to speak to anyone for an answer on where my phone is which I am paying for yet have been without a phone for a week. Poor customer service, help required pls

  • tiffanylathe
    tiffanylathe (@tiffanylathe) reported

    @O2 how come your back end customer portal is down? When will it be fixed? @O2