O2

O2 Outage Report in Victoria, Greater London, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Victoria, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Victoria, Greater London, England 11/23/2025 16:55

November 23: Problems at O2

O2 is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Victoria, Greater London, England

The most recent O2 outage reports came from the following cities: Poplar, London, Richmond, Hounslow, Hammersmith, City of Westminster, Southall, Merton, Ealing, Hackney, Epsom, Barnet, Orpington, Oxshott and Croydon.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoplar Internet
United KingdomLondon Phone
United KingdomRichmond Phone
United KingdomLondon Internet
United KingdomHounslow Phone
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Victoria, England

Latest outage, problems and issue reports in Victoria and nearby locations:

  • Peachey_79 Charlene (@Peachey_79) reported from Wandsworth, England

    My mum is vulnerable and can’t use the internet... she needs help @O2

  • London_W4 Alastair Hilton (@London_W4) reported from Islington, England

    I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.

  • DJTommyPickles Tommy Pickles (@DJTommyPickles) reported from Wandsworth, England

    @O2 truly the worst customer service I’ve experienced in a long while

  • Katie_Lewis_ 𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, England

    My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

  • AdairDrivePhoto Hayden | London Event Photographer (@AdairDrivePhoto) reported from Wandsworth, England

    Hi @O2 links in your last email are not working for me. #GoDine

  • nmunawar dr nabila 🌹 (@nmunawar) reported from Wandsworth, England

    Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so

  • allyc375 Alison Cameron🐟 (@allyc375) reported from Kensington, England

    @O2 I have serious health issues hence a working phone is essential. Hope I get well enough to go in to your Kensington branch & sort out this weird problem. TY

  • ChiswickRFCGirl Chiswick RFC Girls (@ChiswickRFCGirl) reported from Hammersmith, England

    Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??

  • sparkyDLVXO Dimitthri Lochana Vithanage (@sparkyDLVXO) reported from Banstead, England

    @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

  • The_Caz Caz Young (@The_Caz) reported from Wandsworth, England

    @O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.

  • RoslynBriggs89 Roslyn (@RoslynBriggs89) reported from London, England

    @O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.

  • fbateallthepies Dowsey 🏆 CHAMP19NS 🏆 (@fbateallthepies) reported from Camberwell, England

    @O2 is there a problem with your systems taking payments .. I’ve spoke to my bank and I have no issues with my card .. but it keeps getting declined your end .. help ASAP please

  • Mr_Rafal Raf (@Mr_Rafal) reported from Hackney, England

    Hi @O2 I am having problems with receiving some sms messages from my bank. Apparently they are being blocked. How can I get those messages unblocked please?

  • stephenhdg steve the taxi (@stephenhdg) reported from Ilford, England

    @Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage

  • NeedMoreTea Robert Valentine (@NeedMoreTea) reported from Kensington, England

    @O2 I get masts break down etc, but two weeks is quite a long time.

  • Zenwork21 Zenwork (@Zenwork21) reported from Poplar, England

    @O2 simply unbelievable your tech and security department are not really good stop these damn scam calls #o2

  • Katie_Lewis_ 𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, England

    @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

  • HowarthCharles Charles Howarth (@HowarthCharles) reported from Camden Town, England

    @JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.

  • bukachef Fine Chef Damilola🥰 (@bukachef) reported from Harrow Weald, England

    @O2 dm pls. I have a problem

  • Claudiasabram Claudia Simms Abram (@Claudiasabram) reported from Islington, England

    @O2 is your website down? I can not access my 02 to check an expensive bill nor via a link in a text

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewD17_ Andrew (@AndrewD17_) reported

    Hi @O2 is there an issue in the RM3 area? No 4G connection for two days running? Can't even run a speed test... Thanks

  • Leglesszebra Lynda Williams (@Leglesszebra) reported

    @o2 have you got service issues in the Cotswolds? Bourton in the Water and Bishops Cleeve?

  • filmAlive Andrew Walker (@filmAlive) reported

    @O2 hi can you help please. I'm having trouble activating my extra and I've only got 3 days left. Can you assist please?

  • FullSen70316301 FullSend (@FullSen70316301) reported

    @O2 just had to turn airplane mode on and off to connect back to 4G what a bag of **** just like the ******** staff members

  • MeherIqbal5 Meher Iqbal (@MeherIqbal5) reported

    @O2 I got your O2 travel bolt on for my visit to the US and got a text saying I could start using it yesterday. I used it until 12am DC time. I’ve checked my o2 app and have seen £47.92 will be added to my bill for data roaming abroad even though I got the bolt on. Help please

  • crash__low Ash Low (@crash__low) reported

    @O2 They aren't responding and it's past the time frame set by the staff instore so I want customer service to stepin and do somthing about this.

  • JadeWatton Jade Watton (Taylor's Version) ❤️🧣🎀 (@JadeWatton) reported

    Hi @O2 . I have made several complaints via email about my service. Been in store where they have advised me they can do nothing. Called customer services where they have explained that they cannot help me as it is being dealt with by the complaints department

  • sazmi Sarah Evans (@sazmi) reported

    @O2 is the O2 payment app down?

  • callmerichie86 Richie (@callmerichie86) reported

    @O2 Can you make it official the app is not working? Loads of people tweeting. Can you let us know when it’s fixed?

  • dundeelor lorraine harvey (@dundeelor) reported

    @O2 I am in Kos. I received one text saying welcome to Turkey and another saying welcome to Greece The network says COSMOTE