O2 Outage Report in Victoria, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Victoria, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (17%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Victoria, Greater London, England
The most recent O2 outage reports came from the following cities: London, Wembley, City of London, Poplar, Richmond, Hounslow, Hammersmith, City of Westminster, Southall, Merton, Ealing, Hackney, Epsom, Barnet and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Wembley |
Total Blackout | |
| City of London |
Internet | |
| London |
Phone | |
| Wembley |
Total Blackout | |
| Poplar |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Victoria, England
Latest outage, problems and issue reports in Victoria and nearby locations:
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Gill Kirby
(@GillKirby) reported
from
Islington, England
@O2 How funny that publicly you demonstrate great customer service, but having DM’d you which you requested, you’ve now gone very silent! Not my idea of service.
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....
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Chiswick RFC Girls
(@ChiswickRFCGirl) reported
from
Hammersmith, England
Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??
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steve the taxi
(@stephenhdg) reported
from
Ilford, England
@Zenastaxi @EE @O2 Dont go on 02 service is crap in london .Ee much better coverage
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Serbayy’
(@SerbayOzcann) reported
from
Hackney, England
@O2 Your service doesnt work in Bournemouth lol
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William Hill
(@hillww1) reported
from
Stratford, England
@O2 Glad I got my #SamsungGalaxyS20 before the shutdown and have now, #5G signal too 👍🙂
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Tommy Pickles
(@DJTommyPickles) reported
from
Wandsworth, England
@O2 truly the worst customer service I’ve experienced in a long while
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Caz Young
(@The_Caz) reported
from
Wandsworth, England
@O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.
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Hayden | London Event Photographer
(@AdairDrivePhoto) reported
from
Wandsworth, England
Hi @O2 links in your last email are not working for me. #GoDine
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Sean Parry
(@SeanEdwardParry) reported
from
Wandsworth, England
@O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
My mum is vulnerable and can’t use the internet... she needs help @O2
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AA Ron 🖤
(@Munden87) reported
from
Croydon, England
Anyone else having trouble with @O2 data. Mine is slow af and not loading very fast #o2 #o2data
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Gill Kirby
(@GillKirby) reported
from
Islington, England
@O2 Still waiting for a call back. I guess even in a sunny day like today. Hell could freeze over. But I’m not holding my breath. I’d say poor customer service, but this is actually abysmal!
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John Till
(@JohnTillUK) reported
from
City of London, England
@yamesh Alas as I’ve never left them - after 23 years so far - I don’t think it includes me. Still waiting for @o2 to recognise my loyalty though
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Serbayy’
(@SerbayOzcann) reported
from
Hackney, England
@O2 Whenever i got to Bournemouth im losing the signal on the beach straight away
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Charles Howarth
(@HowarthCharles) reported
from
Camden Town, England
@JamesTurner37 @O2 It’s disappointing because their customer service staff are uniformly warm and helpful in my experience. It is their systems that are at fault. I know their senior management, but would never try to abuse that by calling in a favour.
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Irene Barnett
(@Thestylist4you) reported
from
Poplar, England
@LiamYulhanson @O2 What 😳 thats terrible Liam.x
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Roslyn
(@RoslynBriggs89) reported
from
London, England
@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.
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Alastair Hilton
(@London_W4) reported
from
Islington, England
I'll tell you what I love doing. @O2 online surveys. I get a warm feeling deep inside when I receive all their texts asking to rate their service.
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Dimitthri Lochana Vithanage
(@sparkyDLVXO) reported
from
Banstead, England
@O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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TimoFK
(@timoFK) reported
@O2 Absolutely no signal at home or in the nearby area, neither corporate or personal mobiles. This is unacceptable. @O2 is not providing an acceptable telecoms provider service and fulfilment of your airtime contractual obligations. Paying for no service yet you take money monthly!
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Jamie Page
(@JamieBPage) reported
3 mths constant letters from @O2 for an their error. 3 X 45 min calls to Customer Service during Feb/Mar telling me it's dealt and will close down with 24hours. Still getting letters. At what point do I start harassment proceedings. #ofcom
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Ricky
(@ricky10yid) reported
@grime_vintage @O2 Mate I wondered what ******** was gong on last couple weeks. Doing my nut in. Jokers
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The Waites
(@the_waites_) reported
Well was getting excited about my new phone arriving today (next day delivery) but both @O2 or @dhlexpressuk didn’t not tell me that Saturday is not included in the next day delivery. Yes I know I am impatient customer but this should have been explained when ordering
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Kye
(@KyranBallard) reported
No #iPhone13 for me, waited two weeks for an order I had not received. I was told the delivery was attempted twice which is funny as I work from home. Got passed around on phone being told it’s cancelled and I have to re-start the upgrade saga again, no customer support. 😡 @O2
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Nik Maynard
(@VilanovaBlue) reported
@Phil_Gooch @O2 I've been a Vodafone user for years whilst their 5G rollout is slightly slow generally their 4G isn't bad.
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Chris Carter
(@the_sarge1984) reported
I like Southport, I really do, but the phone signal our here is really poor on @O2. Can hardly get enough signal strength to send a tweet Can't watch vids or see pics Youtube is a no go. 😔
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John McCarthy
(@Danford2013) reported
from
Whickham, England
@O2 I was spammed. Then defrauded. Went to O2 shop and reported issue. Told Fraud Dept would contact within 2 days. Three further calls to O2 (2O2) and one month later still no Fraud contact and no resolution. Today notice to take another payment. @O2 any chance of sorting?
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MartynDore
(@Martyn89) reported
@KyranBallard @O2 Oh I had the same with Three 😣 moved to Sky and honestly customer service there is soooo much better!
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ʟᴀᴜʀᴀ
(@doomdvys) reported
@O2 I've since spoken to someone in the call centre and its because the phone I'm using is locked to another network so will try another phone