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O2

O2 Outage Report in Southwark, Greater London, England

Why is my O2 service not working?

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Southwark, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Southwark, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Southwark, England

The most recent O2 outage reports came from the following cities: City of London, London, Hammersmith, Newham, Wembley, Wandsworth, Paddington, Wealdstone, Croydon, Hackney, Bromley, Kensington, Poplar, Muswell Hill, and Leatherhead.

CityProblem TypeReport Time
City of London Internet 4 hours ago
London Wi-fi 1 day ago
London Phone 1 day ago
Hammersmith Internet 1 day ago
London Phone 2 days ago
Hammersmith Internet 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Southwark, England

Latest outage, problems and issue reports in Southwark and nearby locations:

  • The_Caz
    Caz Young (@The_Caz) reported from Wandsworth, England

    Starting to get VERY fed up with all the pre-recorded scam calls and texts to my mobile these days. Anyone got any idea how to make them stop? Can you help @O2?

  • appletonjack
    Jack Appleton (@appletonjack) reported from Camden Town, England

    @Miniv20 @O2 How do you find out what other network coverage is like? I pay about £150 a month as it’s used so much for work...well, it’s not right now thanks to this “broken mast” 😭

  • MrGarySmith
    Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @tomkentuk @O2 Great but what worries me like you, lm a long time customer and a long time customer of Virgin when I heard that they’d merged I instantly thought there goes O2 as we know it… I’ve been trying to sort out broad band issues for 2 years Ofcom made them agree and they’re still not

  • ShaneyFirkins96
    Shaney (@ShaneyFirkins96) reported from London, England

    Got to Love when your on @VOXI_UK using @VodafoneUK Network but your Phone keeps switching between a @O2 Mast and struggling to connect to a Vodafone Mast and both ain't recieving interent 5G,4G or 3G. Myself on Voxi and Nan on Vodafone ain't recieved interent for the past 2 hrs

  • SuarezFusters
    Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.

  • rachelnewman009
    RN009 (@rachelnewman009) reported from Romford, England

    @O2 what an utter shambles. I need a new phone & new contract. Made 3 phone calls, over 75 mins on the phone & still can’t get a phone for collection! Phoned again to try & resolve & just got “well they prob don’t have the phone in stock at your local shop” 0/10 on customer svc.

  • RhondyPondy
    Rhonda (@RhondyPondy) reported from Eltham, England

    Getting so fed up with never having any service when outside of my wifi. @O2 this is getting beyond a joke. Been a customer for 20 odd years and don’t even receive a reception!!!!! 🤬🤬

  • sarahbennetto
    Sarah Bennetto (@sarahbennetto) reported from Hackney, England

    @O2 @ODEONCinemas Hello, team! My friend @janelamacraft & I tried all yesterday to get the Priority app movie ticket for next week. But it gave an error code all day. How does it work for this coming Monday 12 July? Pretty please could you help? Thanks so so much.

  • T_Morris_Wealth
    Tim Morris (@T_Morris_Wealth) reported from London, England

    @emmahaslett @O2 Very good point. These things do tend to penalise the more vulnerable/worse off. I work with clients in the former category to help them become more tech savvy and keeping track of their finances. The latter don’t receive much support

  • MrGarySmith
    Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Furthermore I’ll not be renewing my @O2 contract when they merge with Virgin bad enough with on #showerofshit can’t be dealing with it on my mobile as well.

  • sarahspoon
    Sarah (@sarahspoon) reported from London, England

    @JamesIMcKay @O2 Oh….never heard of it. Ta

  • deltabug
    Deltabug (@deltabug) reported from East Ham, England

    Ok @O2 why is my 4G not working? I live in London, I shouldn't be struggling to load a webpage

  • MrGarySmith
    Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    Beware anyone thinking of joining @O2 they’ve just hiked up their rates and limited free data total usage when in Europe #ripoff also just merged with @virginmedia so expect the service to fall of a cliff when the call centres are rerouted to virgins Singapore call centres

  • amylouisestone
    Amy Stone (@amylouisestone) reported from London, England

    @O2 I have also been doing this too. If this problem persists, then what?

  • sinajtojayz
    Janis Sinaj (PISCES) (@sinajtojayz) reported from Ilford, England

    @O2 I’m freaking fuming bill is up to date since Monday my phone still remains disconnected WTF...! Been promised since Monday to be reconnected..! Forking sort it out 🤬🤬

  • EightyThor
    🥷🏾✨ (@EightyThor) reported from Stratford, England

    When is the @O2 website not down?

  • Goonerlover69
    ⚜GOONERLOVER69⚜ (@Goonerlover69) reported from Croydon, England

    Good morning tweets! What a muggy nite! So @O2 have teamed up with another network, my smart meter isn't connecting to meter, my BT line went down too as its gone digital, same time my smart meter went tits up!🤔 Honestly technology floors me to the ground sometimes🙄

  • ShaneyFirkins96
    Shaney (@ShaneyFirkins96) reported from London, England

    @under_the_kilt @O2 I wouldve stuck with o2, Good luck with the limited Signal on Voxi 🤞🏻

  • ollygroome
    Olly Groome (@ollygroome) reported from Bromley, England

    @sadamson84 @Suzysue8 @O2 That was after nearly 20 years of being their customer btw! Some get gift boxes, others get that sort of treatment 🙄

  • williamhann86
    William Hann (@williamhann86) reported from Hackney, England

    @JohnnyBooshay @O2 Sucks man!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • LouLou31880280
    LouLou (@LouLou31880280) reported

    DON'T BOTHER CONTACTING @O2 they wo nt help you in any way n ad do not care about any customers

  • maitland8
    Tom Maitland-Evans (@maitland8) reported

    @O2 Abysmal service trying to add 2 PAYG Sims to my main account. Call centre unable to access my account. No option on the web or app. Told to go into store which isn’t an option. It shouldn’t be this difficult!!!

  • LaceyOliviaCook
    Lacey Cook (@LaceyOliviaCook) reported

    @O2 It's not that 4g was weak in the area. I had strong signal. It's just very clear (to someone who's worked in tech and infra for 10+years) that it's a congested and over utilised system. What am I paying for exactly because it certainly doesn't seem like you're reinvesting? 1/2

  • GregLivanos
    Greg Livanos (@GregLivanos) reported

    Can anyone at @O2 assist me with this please? It's been 2 days and I'm still unable to activate my SIM card. Right now, I'm paying for a service that I'm not receiving.

  • mstheax
    mstheax (@mstheax) reported

    @O2 I was on an important call trying to resolve some issues and then the network cut completely, this is not acceptable! #O2 #O2intheUK

  • LouLou31880280
    LouLou (@LouLou31880280) reported

    @o2 they do not care at all and just tell you irrelevant things then stress you out so much but wo nt help in any way

  • JGGooner4Life
    JG (@JGGooner4Life) reported

    @O2 Looking to buy lol! That says it all. How about manning your phones so that when your customers ring they can actually speak to someone about their existing stuff? That’s the problem. All your effort is on sales, none on existing customers.

  • SamBr91
    Samantha Brierley (@SamBr91) reported

    @O2 asked me to provide you with my mobile number after 20 years of being a loyal customer you might do something for me. Well I'll go elsewhere I shouldn't have to tell you I'm a loyal customer you should have a system for that to say "we'll treat you as a respected customer".

  • Rachel44432944
    Rachel (@Rachel44432944) reported

    @O2 I have DM you no my contract is not at the end . I will just cancel it .. as this is just not on.. after the Fiasco my mother had with you . I really thing I should take my custom somewhere else

  • pammy67
    pam (@pammy67) reported

    @O2 horrendous customer service experience today. Unwilling to help or offer resolution to my problem.