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O2

O2 Outage Report in Paddington, Greater London, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Paddington, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Paddington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at O2

O2 is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Paddington, England

The most recent O2 outage reports came from the following cities: London, Enfield Town, Hammersmith, Newham, Wembley, Wandsworth, Greenford, Paddington, Wealdstone, City of London, Croydon, Hackney, Barnet, Bromley, and Kensington.

CityProblem TypeReport Time
London Phone 23 hours ago
Enfield Town E-mail 23 hours ago
Hammersmith Internet 1 day ago
London Wi-fi 2 days ago
London Total Blackout 3 days ago
Newham Phone 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Paddington, England

Latest outage, problems and issue reports in Paddington and nearby locations:

  • LyndallAnn
    Lyndall (@LyndallAnn) reported from Ealing, England

    One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.

  • jodyrandall
    Jody Randall Esq. (@jodyrandall) reported from Walthamstow, England

    @O2 Please don’t tell me this mast is still not fixed. Again sat at Liverpool Streets Station with full service and 4G and nothing happening on phone full stop. Time to accept that coverage here is not good enough.

  • TomTheProducer1
    Tom Quinn® (@TomTheProducer1) reported from City of London, England

    @FelicityHannah @O2 network capacity will quickly become the story of WFH and could spark the revolution

  • jameskibwe
    James Miller (@jameskibwe) reported from Stratford, England

    @O2 Two weeks at least. Slow speed, but worse, the connection dropped today too, even though I was still on the O2 network, but service stopped momentarily anyway and this threw a spanned into the works at a delicate moment online.

  • Ne0nnet
    🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported from Croydon, England

    @O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down

  • ukcomic
    Jeff Stevenson (@ukcomic) reported from Hillingdon, England

    @VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !

  • TweetMRS
    MRS (@TweetMRS) reported from Camberwell, England

    “The idea of customer ownership feels a little arrogant. You have to champion the customer, put them first, and be authentic, but I’m not sure that means ‘owning’ them.” @JessicaJSalmon from @o2 on the future customer. #MRSlive

  • PaulMacca1976
    Paul McCaffrey (@PaulMacca1976) reported from Islington, England

    People be aware that fake texts from @O2 are being sent saying your bill payment can’t go through and to log in via a text link - the site looks just like o2 but it isn’t their site! Thank god I checked with customer service

  • loganwicke
    logan (@loganwicke) reported from Lambeth, England

    @O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..

  • raru1980
    Raru (@raru1980) reported from Poplar, England

    Good morning @O2. When you about to fix below: “Sorry a phone mast in this area isn't working This means your service might come and go until we fix it.” in E14 5LB In Canary Wharf. Just to mention that network problems (data) have been around for several weeks.

  • LukasDiSparrow
    Lukas DiSparrow (@LukasDiSparrow) reported from Camberwell, England

    I wanted to ask chat support at @O2 IS IT POSSIBLE TO UNLOCK MY OLD PHONE. The idiot spent 45 MINUTES just asking ME security questions. STOP WITH THIS UNGA BUNGA CUSTOMER SERVICES. 45 MINUTES of bullshit and not one answer WTF. ******* morons.

  • sparkloaf26
    mark cording (@sparkloaf26) reported from Barnet, England

    @O2 when are u gonna fix the blooming mast in edgware it's been days without signal

  • phillipsc
    Fr Chris Phillips (@phillipsc) reported from Camden Town, England

    @O2 Hello - issue was that china cup was denied. We had to drink from a paper one even though we didn’t take away. This at the More London Riverside branch.

  • JadeWheatley_
    Jade Wheatley (@JadeWheatley_) reported from Paddington, England

    Had a ridiculous amount of issues with @O2 of late, and despite numerous calls and messages, there’s no resolution. I wish this had happened before I upgraded and then I’d just leave! We’re now another day of no service because of SIM card issues with no help! 🤬

  • Ashishpatel1972
    🧑🏿‍🦼Ash Patel🧑🏿‍🦼 (@Ashishpatel1972) reported from Croydon, England

    @O2 please help me

  • madamdaphne
    Daphne & Jake (@madamdaphne) reported from Camberwell, England

    Hello @O2 I need to buy a 2g desk handset for use by a disabled person. Is there a date for 2g being switched off with o2 network

  • zakariyaa_b
    NEW YT VIDEO - LINK IN BIO🚨 (@zakariyaa_b) reported from Poplar, England

    @O2 I’m not your customer but I am CERTAIN that this violates GDPR as well as the Data Protection laws

  • daktadre
    Dré (@daktadre) reported from Merton, England

    @O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive

  • Y_Dollars
    Owura kwame (@Y_Dollars) reported from East Ham, England

    I can't make or receive calls for the past one hour @O2 try and fix this asap!!!

  • stephenhdg
    steve the taxi (@stephenhdg) reported from Ilford, England

    @lennythepen @O2 I just changed from EE to 02 worse thing I ever did there network and coverage are rubbish cant hold a conversation on the phone with out it dropping out

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • bykerh
    Henrietta Evans (@bykerh) reported

    @O2 @O2 I have had the most appalling service from your alleged cust serv! Your CS is argumentative and very unfriendly. I have been waiting for a refund for a service I cancelled but am told I won't get two of those months back. Approx 6mnths this has been ongoing -:4984077

  • GalliShep
    Bearfaced biscuit burglar♿ (@GalliShep) reported

    @fatedfox @O2 Getting brash now saying they're part of telecoms companies but I guess they've played so long with pretending to be Microsoft! I'll never get why they're not traced and raided.

  • Cont_y_Llan
    Mатт Томпсон 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 #FBIW (@Cont_y_Llan) reported

    @O2 Really, really poor customer service tonight from O2. I’ve called five times and been disconnected four. The one in which I made contact was proven to be spinning yarns. Not good.

  • RichardMichie
    RichardMichie (@RichardMichie) reported

    Because I’ve been working from home I’m not even denting my 30gig mobile data plan. Have you checked yours? @o2 must have been making money hand over fist while everyone uses home WIFI. Just dropped mine right down saving £6 a month @MartinSLewis

  • TracyTMStroud
    Tracy Stroud (@TracyTMStroud) reported

    @O2 I’m having problems with contacting o2 can someone please contact me before I cancel my contract with you

  • misha_patel_89
    Misha (@misha_patel_89) reported

    @O2 Hi o2, sorry, the guide hasn’t helped... it’s becoming a hinderance as my mum is unable to receive calls and when making calls the voice quality is terrible.

  • AyUpMaDuck
    H #FBPE 🌹#GTTO (@AyUpMaDuck) reported

    @O2 hi can someone DM me please, you’ve sent me an email to ring you only it seems to be the PAYG top up line! Need help ASAP!

  • merennaw
    Merenna Wilson (@merennaw) reported

    @O2 hi, I’ve recently joined O2 with my PAC from a previous provider, so I could keep the same phone number. With my O2 SIM, the number my phone is calling from is not my previous number. Please can you help? I can’t get through on the phone

  • eLoadsilloader
    Neil Loader (@eLoadsilloader) reported

    @O2 how the hell do I get to talk to somebody???? Absolutely poor customer service!!!

  • NicVig
    Nicky Vignoli (@NicVig) reported

    When you start off wanting to call @O2 to get old phone unlocked, then decide to leave during the call because of how bad the automated phone system is, then when your call gets answered they immediately hang up. Trying to talk to @O2 is like banging your head against a wall. 🤬