O2 Outage in Hamilton, South Lanarkshire, Scotland

@O2 actually think it’s acceptable to offer me £10 ‘compensation’ for having no service from my work for 5 weeks!! Safe to say I declined. Contract up next month anyway @O2CxFb

@O2 customer services attitude is an absolute disgrace! 🤬🤬Complaint going in to #Oftel.

@O2 hi folks. I currently can't login to my O2 on the app or in the website. Won't let me through to an advisor when I call 202. Looking to upgrade my mobile since you sent me a text to have it paid off early to upgrade. Please help.

@O2 bad customer service paid my bill online on bill date.. and still cut me off tried to call and cant speak to sum1 offer me disney+ free for 6mnthe but then bill me for it #badservice

@O2 hiya, I don’t want to call and block your phone lines but can someone from customer service dm me so I can find out why my bill has went up.

@O2 no one to talk to at o2 and im constantly charged £4.99 by Lasevia ltd. This is bad on o2’s behalf!!!!

Genuinely annoyed that the contact between @O2 and @CPWTweets has ended, I actually made the point of changing from o2 direct to o2 under carphone warehouse because how poor the customer service was at @O2.. For the first time in 10 years I may be swapping network next year

@O2 I'm looking to upgrade (due on Tuesday) but I can't seem to see anything that suits & I can't get through to anyone from customer service about this plus you's have ceased dealing with the Carphone Warehouse, I'm beginning to feel stuck & perhaps might need to move network 🤔

@jordankenny7 @O2 They wouldn’t let her cancel 😫😫😫 It’s been so bad!!! Hopefully sorted soon!

@jennyclark13 @O2 I know, 10 days 😂😂😂😂 actually so bad!!!

@willis_103 @O2 Soooo bad!!!! Just lies they tell clearly to get someone off the phone!

@O2 due to recent issues would get changed 31st. Then 1st of April no access to any network/no numbers working (new number wasn’t working and the old one she was getting changed over to wasn’t working) so phoned 02 and waited nearly 2 hours to get through and was told 24 hours

@O2 still nothing from you regarding my wife’s lost fone (3 weeks now) & still ringing out on helpline (Over 30 mins then cuts out) this is beyond shoddy for a network provider..we only need verified proof that her fone/SIM card were blocked!!!!

@O2 hi can you please check my network coverage in the G31 1SU postcode can't seem to get a signal n network thanks

@O2 I understand that you're trying to help. But I'm paying money for 4G. I shouldn't have to downgrade to 3G. Other providers from my understanding do not have this issue. But the same people on o2 have same issues as me.

@O2 My only christmas present I actually want this year is to move to a new phone provider. O2 I have been a dedicated customer to you for years. However I have come to the end of my patience with paying money for zero signal. K thanks.

Genuinely @O2 are the worst customer service company in the UK. Cannot wait to join another service and never hear take that on hold ever again 🤢

@O2 can you please help me was on a call there and my phone turned off and back on please help

@O2 Had to call 202 in the end, but they sorted it straight away. Sadly it seems it’s a well known problem: tariff upgrade gets a default data bolt-on, not the iPhone flavour, causing VVM to fail. Adding the iPhone bolt-on fixes it almost instantly. Sorted now, until next time.

Don't why am receiving call from numbers I don't know can you please help @O2

This is absolutely ridiculous @O2 been over a week and still haven't got 4G signal or any kind of signal for that matter. When am I getting my signal back and not exactly happy to pay full monthly bill for not getting anything and losing business because of it.

@O2 cut off the phone multiple times, both facebook and Twitter private message responses do not help with my query, live chat unable to help. You have added a default to my credit report for a contract I do not have. This is having a negative impact and must be resolved

@O2 is there somebody who can help me... anyone I don't care who, all I want is a new sim, a micro sim is that too much to ask... I've tried tweeting, my o2 and phoning and the whole experience is just infuriating, my 02 is telling me to phone as theres a problem with the number

@O2 could someone please help. You have (supposedly) dispatched a new sim and have disconnected my current one leaving me without any service. I am paying for a contract I can not use.

@o2 can you please give me a normal bloody number to call that works or failing that - can you DM me to arrange a call back... I have tried 4 times to discuss paying a bill now & even got through for one of your advisors to hang up on me !! Thanks.

@laughingginge My dad always complains about their rubbish service & unhelpful customers service @O2 sort it out!

@O2 @oj_fowler Have been without service for 5 whole weeks. Can't verify details/access bank accounts. Still being charged full wack by O2. Told would be fixed 23/5, then 3/6 now 10/6. Partner has #O2 phone working fine. #Liars

@O2 @mobdevross Ross - I've had no service at all for five weeks. Still being charged full wack. #O2 are definitely keeping something from the public - massive problems up and down the UK. Just look at the amount of complaints on their Twitter feed....

@O2 @Gittins87 Have had no service at all for five whole weeks. Told issue would be fixed May 23rd, then Jun 3rd now June 10th. #Liars #O2

@O2 @alanbl1987 Alan - I've had no #O2 signal in a busy south east town for five weeks. No apology. Still charging me full price. First said would be fixed on May 23rd, then June 3rd now June 10th. #Liars