O2 Outage in Bushey, Hertfordshire, England

Poor network in Se6 @O2

@O2 I need idata bolt on to get back visual voicemail on iPhone 12 Pro. I just can’t see how to do that. My visual voicemail worked fine until a couple of weeks ago and I really use it. Please help! Thanks

@SarahJa28484793 @O2 Not bad, I must say

@O2 I need to speak to someone about having no network reception at my house (for a year now) but online chat function remains off and I can't call you because I have no reception. What should I do?

@O2 Bought a pair of airpods in september and I have problems with the right one for over a week. It is not connecting properly. What is to be done? Thanks!

In over 9 years with @O2 I’ve hardly ever needed customer services help and now after 3 attempts this year with little or no help I would just like to say thanks for nothing!

@O2 your network is shocking! I haven’t been able to use my data for two days this is not what I pay £50 a month for😤 o2 guru isn’t even working and can’t get through to a call handler so how am I supposed to get this fixed?????

@O2 are breaching trading standards. Have sent me a voucher code but are not allowing it to be redeemed against S21. Apparently due to being a new launch device, however there is nothing in the terms and conditions to suggest this should be an issue.

@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??

@O2 I ordered Disney + on 24.12.20 on Priority and have not received an email. Cannot get through on phone or live chat. Please can someone help me

@O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.

@O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd

@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!

@O2 Tried that. Unfortunately because of when I took out my last contract (just before you changed your terms) I’m stuck with this old handset until I can pay off £700 remaining on device. Shame as the new amazing iPhone camera would help my burgeoning photograph business massively.

Hey @O2 ten year customer here, I have no data for 8 days after upgrading to unlimited data because I need data. I need data. What can be done? I will be looking for a solution elsewhere if you cannot help.

@O2 I have no data. Have upgraded to unlimited but cannot add bolt ins until the upgrade arrives. Why? I need data for work. Please help

@O2 Thanks guys. Going to get someone I know with O2 to come through so I can check what your network coverage is like. Wife’s with @VodafoneUK and has no issues.

@EE following up on the bad signal in the area I now stay in, can’t even have a call while walking in the neighbourhood, I may have to make a drastic decision and move to @O2 I’m in a 12 month contract so what are the cancellation terms if you can not provide a reliable service?

@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g

@O2 why is it so hard to get your systems to work properly. Don’t give me automated messages telling me I am overdue with my bill when I am not. Then sort out your customer support. How can your AI engine be too busy to ‘talk’ to customers. Rubbish.

Having to tether to my @O2 #hotspot again because #VirginMedia is unreliable, and unstable. I'd advise anyone looking to sign up to this ISP to find some other provider because Virgin will **** you over and lie to you.

@O2 Also, wth is up with the crap service in Portsmouth? Texts barely getting through. Customers unable to send texts and 3G or worse in most of the city. Plus that automated useless rubbish on your phone line 202

@O2 Unfortunately O2 are changing the masts locally - I do get update texts BUT no mobile service for a month and still no service?!

@O2 it’s been a month now with no signal in Walmley - and we can’t use our phones to shop in Asda Minworth as we normally would. Good job for wifi at home but it’s a massive nuisance with no end in sight 😢😢😢

@O2 #O2surprise I have been with you guys for so long and having 3 contracts but never have the change to get this surprise gift. Hopefully 1 day.😩🙏🏾

@Matthew_Wood85 @O2 I'm having calls just drop out after 1min and 6 seconds! Everytime only happened today @O2 any issues with networks in Leeds area?

@O2 any one else had phone issues today with it cutting calls after a minute, Every call made or received seems to cut?

@O2 Hi there I have had a highly Sophisticated national insurance scam call from a number registered to your network. There was an automated message purporting to be from the national crime agency. Please can you investigate this number 07850058296

@O2 can you help me please, I am in need of a complete list of calls for a specific date back in March from my mobile, can you help please

@O2 Im on the phone now but I don’t think there’s anything you can do to help? All I want to do is buy some new airpods 😭